{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7899871","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434513,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"98725","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"116000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"133279","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7899871,"updated_at":"2026-10-30T09:44:44-04:00","requisition_id":"J-017247","title":"AI Operations Program Manager, Benefits","company_name":"Gusto, Inc.","first_published":"2026-05-21T12:37:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Operations Lead, internally named Labs Lead, to build and run Benefits Labs, the system that governs how Gusto’s Benefits organization tests, validates, and scales operational change.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the full Labs lifecycle, including intake, pilot design, execution governance, measurement, and recommendations to leadership. This is not a traditional program or operations role. Your responsibility is to build and operate the system that runs Labs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is AI-native. You will design and run the agents, automations, and workflows that power how work is triaged, how pilots are executed, and how evidence is generated and synthesized. The goal is to create a system that can run many pilots in parallel with high quality and minimal manual intervention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact is measured by leverage: how much work the system can handle without you, how quickly the organization can test and scale changes, and how clearly leadership can make decisions based on evidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Labs sits within Benefits Business Operations today. You will be the founding operator, reporting to the Head of Benefits Business Operations, and will directly shape how this function evolves, including its future scope, structure, and investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Business Operations is responsible for how Gusto’s Benefits business improves and scales. The team operates across three domains: Automation, Carrier, and Quality, each focused on improving different parts of the operational system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Labs sits across these domains as the governance layer for operational change. It ensures ideas are tested rigorously, measured consistently, and scaled intentionally. Labs partners closely with org leadership, product, engineering, and transformation teams to turn strategy into execution and build systems that improve how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate and continuously improve the system that governs operational change across Benefits.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own intake and triage:\u0026lt;/strong\u0026gt; Run the AI-powered intake system that classifies, routes, and prepares incoming work. Determine the right path for each request and improve the system over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run pilot governance:\u0026lt;/strong\u0026gt; Ensure every pilot follows a clear structure with defined success metrics, checkpoints, and outputs. Use AI-driven workflows to manage execution and produce recommendations to scale, iterate, or stop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise design quality:\u0026lt;/strong\u0026gt; Pressure-test hypotheses, refine success criteria, and hold Pilot Leads accountable to standards. Improve the quality of work across the system without taking ownership away from teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve the system:\u0026lt;/strong\u0026gt; Extend the existing agent and automation architecture across the Labs lifecycle, including intake routing, workflow execution, evidence synthesis, and readout generation. Increase speed, scope, and reliability over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solve systemic problems:\u0026lt;/strong\u0026gt; Identify inefficiencies in how operational change moves through the organization and convert repeatable problems into scalable, AI-powered workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive decision-making:\u0026lt;/strong\u0026gt; Develop analytical approaches and produce clear, evidence-based narratives that align stakeholders across product and CX and influence leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional work:\u0026lt;/strong\u0026gt; Own coordination across product, engineering, operations, enablement, and business partners. Manage complexity, align stakeholders, and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create clarity in ambiguity:\u0026lt;/strong\u0026gt; Lead discussions on complex operational and product topics, helping teams converge on decisions and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Produce leadership-ready outputs:\u0026lt;/strong\u0026gt; Deliver structured readouts, post-mortems, and recommendations using AI to generate and validate evidence efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the future of Labs:\u0026lt;/strong\u0026gt; Use what you build and learn to inform the long-term operating model, team structure, and investment strategy for Benefits Labs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar for others:\u0026lt;/strong\u0026gt; Coach Pilot Leads and BizOps partners on AI-powered ways of working and hold a high standard for execution quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven ownership:\u0026lt;/strong\u0026gt; You’ve owned outcomes across complex, cross-functional work and consistently delivered results end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native builder (core requirement):\u0026lt;/strong\u0026gt; You don’t just use AI tools. You build with them. You’ve designed and deployed AI agents, automations, or workflows that execute multi-step work, and you’ve measured the leverage created. This is required for success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems thinker:\u0026lt;/strong\u0026gt; You identify root causes at the process level and build solutions that scale. You improve how teams operate, not just your own output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong data fluency:\u0026lt;/strong\u0026gt; You can structure problems, define success metrics, and turn data into clear, decision-driving narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operator + coach:\u0026lt;/strong\u0026gt; You raise the quality of work around you through direct feedback, clear standards, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leader:\u0026lt;/strong\u0026gt; You’ve led initiatives across product, engineering, and operations and can drive alignment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with ambiguity:\u0026lt;/strong\u0026gt; You create structure where none exists and move work forward without perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum experience:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; 4+ years in operations, program management, or business operations in a SaaS, technology, or operationally complex environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Experience in benefits, insurance, or brokerage operations. Experience working with operational metrics (e.g., cycle time, quality, throughput). Direct experience building or managing AI agents in a production or operational context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $98,725/year to $116,000/year in Denver \u0026amp;amp; most major metro locations, and $114,285/year to $140,000/year for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7899871/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8353774","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477916,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"167345","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"205000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"242650","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8353774,"updated_at":"2026-11-04T14:37:40-05:00","requisition_id":"J-017519","title":"Channel Partnerships Manager, Investor Ecosystems (VC \u0026 PE)","company_name":"Gusto, Inc.","first_published":"2026-11-04T14:37:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a VC \u0026amp;amp; PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of partnerships, investing, and go-to-market strategy. You’ll own how Gusto engages with the investor ecosystem in a way that is thoughtful, scalable, and aligned with long-term business priorities, and you’ll be accountable for the results of that motion across the function. Rather than managing a broad set of one-off relationships, this role focuses on building \u0026lt;strong\u0026gt;high-leverage, programmatic ecosystem partnerships\u0026lt;/strong\u0026gt; that consistently show up early in a founder’s journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner closely with teams across various Partnerships teams, Marketing, Events, and Sales to define the right portfolio, engagement model, and success metrics for this motion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Partnerships function sits within Gusto’s broader Partnerships organization. We work cross-functionally to extend Gusto’s reach through trusted partners, while ensuring our motions scale sustainably over time.\u0026amp;nbsp;This team acts as a connective layer between the startup ecosystem and Gusto’s go-to-market engine—balancing long-term relationship building with clear ownership, guardrails, and outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Gusto’s VC \u0026amp;amp; PE partnership strategy end to end, \u0026lt;/strong\u0026gt;accountable for results across the function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain a clear partner portfolio, including which partners warrant 1:1 investment versus scaled engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable, programmatic partnership motions (e.g., portfolio company programs, founder and operator education, marketplace or platform integrations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the Tier 1 point of contact for a core group of high-impact ecosystem partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Partner Marketing and Events to design scalable programs and moments of engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Recruit and other internal teams to align on net-new partner sourcing over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate ecosystem impact across metrics such as ARR, pipeline influence, and founder reach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Gusto externally as a credible, recognized voice in the VC \u0026amp;amp; PE ecosystem, and provide thought leadership to internal teams and external partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in partnerships, ecosystem development, venture or growth programs, or adjacent roles, with a track record of function-level impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of experience with the venture capital and private equity ecosystem\u0026lt;/strong\u0026gt;, including founders, operators, and investors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead complex, cross-functional partnership initiatives that balance relationship depth with scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment around where to invest time and where to say “not now”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working cross-functionally and influencing without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate ambiguous inputs into clear strategy and execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at or closely with a VC or PE firm, high-growth company, or ecosystem platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in program design, portfolio engagement, or platform partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating partnership impact beyond direct revenue attribution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is \u0026lt;strong\u0026gt;$153,000 to $195,000 USD for Denver, Phoenix, Atlanta metro areas\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; $180,815 to $230,000 USD \u0026lt;/strong\u0026gt;for\u0026lt;strong\u0026gt; San Francisco \u0026amp;amp; New York \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;$146,940-$185,000 CAD for Toronto.\u0026lt;/strong\u0026gt; Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390460,"name":"Channel Partnerships","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8353774/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8241804","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566124,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"150640","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"177000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"203364","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8241804,"updated_at":"2026-10-30T15:04:52-04:00","requisition_id":"J-018085","title":"Compensation Partner","company_name":"Gusto, Inc.","first_published":"2026-09-30T18:18:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compensation Partner is a core member of Gusto\u0026#39;s People team, supporting compensation programs that help us attract, retain, and reward top talent. This role is the operational engine of the compensation function: the person who makes sure our programs run accurately, on time, and consistently for every Gustie.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating with a systems-first, AI-native mindset, the Compensation Partner uses automation and well-designed workflows to handle recurring analysis, audits, and reporting with speed and precision. This role partners closely with HR Business Partners, Finance, Legal, and business leaders to ensure our compensation programs are grounded in market reality and aligned to our values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role is measured by the accuracy and timeliness of compensation data and deliverables, the reliability of the programs you support, and your growing ability to answer questions independently rather than escalating them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s compensation function, built on first-principles thinking, is at an inflection point — scaling from early foundations to a mature, high-trust operation. You\u0026#39;ll have real ownership to shape how we design and deliver compensation as the company grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the execution of Gusto\u0026#39;s compensation programs and cycles, including merit, promotion, and equity refresh, handling data preparation, validation, tracking, and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a first point of contact for compensation questions from HRBPs, recruiters, and managers, resolving requests and escalating the ones that need extra attention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage annual compensation cycles (merit, equity refresh, benchmarking) from data collection through communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct job matching and market benchmarking using survey data (Radford/Aon, Mercer, Pave) and prepare recommendations on pay ranges and offer positioning for review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and prepare new hire, promotion, and internal transfer recommendations against approved bands and internal equity comparisons.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain compensation data integrity across Workday, Pave, and our compensation bands, running recurring audits and reconciling discrepancies before they reach downstream processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare recurring reports and dashboards on pay positioning, band utilization, and cycle progress, and produce ad hoc analysis for partners across People and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools and automation to take manual work out of recurring analysis, audits, and reporting, with sound judgment about when output needs to be validated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support compliance with federal, state, and local pay regulations, including pay transparency postings, FLSA classification reviews, and annual survey submissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and improve compensation processes so that the work is repeatable, auditable, and not dependent on any one person\u0026#39;s memory.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of experience\u0026lt;/strong\u0026gt; in Compensation, Total Rewards, People Operations, or a related analytical function - ideally in a high-growth technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; hands-on experience using AI tools to accelerate analysis, research, or documentation, paired with good instincts about when to trust and when to verify.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytical foundation:\u0026lt;/strong\u0026gt; advanced spreadsheet skills (Excel, Google Sheets) including lookups, pivots, and formula-driven models, and the ability to spot when a number looks wrong.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional attention to detail\u0026lt;/strong\u0026gt; and a track record of owning recurring, deadline-driven work without dropped threads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exposure to compensation fundamentals \u0026lt;/strong\u0026gt;such as salary bands, job leveling, market benchmarking, or offer modeling, or clear evidence of the analytical aptitude and curiosity to pick them up quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort handling highly confidential information\u0026lt;/strong\u0026gt; with discretion and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear, concise written communication\u0026lt;/strong\u0026gt;, with the ability to explain a number or a process simply to someone who does not work in compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Interest in compensation and employment law\u0026lt;/strong\u0026gt; (FLSA, pay transparency, pay equity), with a drive to build real expertise over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High integrity and intellectual curiosity\u0026lt;/strong\u0026gt;; someone who asks why a process works the way it does instead of just running it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Background in Mathematics, Finance, Statistics, Economics, or a related quantitative field\u0026lt;/strong\u0026gt; is preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span data-slate-fragment=\u0026quot;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\u0026quot;\u0026gt;Our cash compensation amount for this role is between $98,300 - $121,237/year in Denver and between $119,575 - $147,476/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8241804/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7656216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371412,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"186810","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252194","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7656216,"updated_at":"2026-10-30T09:41:54-04:00","requisition_id":"J-016966","title":"Data Scientist, Risk ","company_name":"Gusto, Inc.","first_published":"2026-03-26T11:14:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Data Scientist supporting Risk, you will play a crucial role in leveraging experimentation, statistical inference, and causal analysis to drive strategic decision making that contributes to the overall success of our organization. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a passion for applying these skills to help small businesses thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you’ll be working with an established team and risk leaders in Engineering, Product, Design, Operation, Identity and Compliance. You\u0026#39;ll define and track metrics that help us understand our business performance, and dive deep into our risk stack data to deliver insights and answer questions. You’ll also integrate AI-assisted practices to accelerate analysis, enhance rigor, and expand the reach of insights across Gusto. This role is an equivalent of Staff-level, with an expectation of owning experimentation and building risk models that will have direct impact on business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a San Francisco-based role with expectations to be in office Tuesdays and Wednesdays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner and Execute: \u0026lt;/strong\u0026gt;Translate ambiguous stakeholder questions into clear, testable analyses. Structure complex business problems, identify drivers of performance, and communicate actionable insights to influence product or business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Depth:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Use sound statistical reasoning and experimentation frameworks to separate signal from noise. Select appropriate analytical techniques that balance rigor and speed, and leverage AI-assisted analytics to surface drivers of product performance, separating signal from noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Models and Leverage AI:\u0026lt;/strong\u0026gt; use Claude Code to enhance analytical approaches. Build risk models and present recommendations to process and project enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Measurement: \u0026lt;/strong\u0026gt;Design and interpret experiments within your domain. Work with stakeholders to define success metrics, measure impact, and communicate trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Tell clear, data-driven stories that connect findings to business strategy. Adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution: \u0026lt;/strong\u0026gt;Own end-to-end delivery of analyses and metrics for your product area. Collaborate with cross-functional peers to scope, prioritize, and deliver insights that inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Risk DS and risk modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and comfort with Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, and experimental design to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $186,000/yr - $230,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7656216/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8275011","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580215,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"99575","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"117000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"134426","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8275011,"updated_at":"2026-10-30T10:23:54-04:00","requisition_id":"J-018177","title":"Enhanced Due Diligence Investigations Analyst","company_name":"Gusto, Inc.","first_published":"2026-10-13T19:17:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a Senior Enhanced Due Diligence (EDD) Investigations Analyst to support our Financial Crime Compliance (FCC) program. This is an individual contributor role within the EDD Investigations team, focused on conducting the most complex due diligence reviews to identify, assess, and mitigate regulatory, financial crime, and reputational risk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will independently perform in-depth EDD investigations for the highest-risk customers and most complex entity structures, using a combination of human judgment, open-source intelligence, and AI-enabled tools. You will provide specialized risk analysis to internal partners and make well-supported recommendations on onboarding, monitoring, and exit decisions, balancing regulatory obligations and customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EDD at Gusto presents unique and intellectually engaging challenges. Our platform supports hundreds of thousands of small businesses across diverse industries, ownership structures, and geographies, which means no two investigations look exactly alike. From onboarding through ongoing monitoring, you’ll work through nuanced risk profiles and layered entity structures that require rigor, sound judgment, and adaptability. This role is ideal for someone who can balance a high volume of reviews with deep, independent investigative work on complex matters, and who uses AI as a core part of how they work to improve both efficiency and quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enhanced Due Diligence Investigations team conducts thorough reviews of higher-risk customers and activities, from the point of onboarding through ongoing monitoring. The team performs Know Your Customer (KYC) reviews to verify that new customers are legitimate businesses, and evaluates ownership and control structures, source of wealth and funds, adverse media, sanctions exposure, and other risk indicators to ensure Gusto meets regulatory expectations and maintains platform integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently conduct enhanced due diligence reviews for the highest-risk customers in accordance with internal procedures and regulatory expectations, including periodic and event-driven reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform in-depth open-source research and documentation analysis to assess adverse media, sanctions and PEP exposure, industry and geographic risk, source of funds and wealth, and beneficial ownership and control structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate the most complex or multi-layered entities, synthesize findings into clear investigative summaries, and draft Suspicious Activity Reports (SARs) when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and independently resolve EDD-related alerts involving sanctions exposure, adverse media, PEPs, marijuana-related businesses, or other elevated risk indicators, making sound, risk-based recommendations and escalating to EDD leadership where guidance is needed to resolve an issue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently perform KYC reviews during customer onboarding, verifying business legitimacy, identity, and beneficial ownership, and resolving complex or escalated cases, including those with opaque ownership structures, high-risk indicators, or conflicting information, with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-enabled tools to accelerate issue spotting, alert triage, research, and documentation, providing clear context and constraints through prompt refinement while maintaining human judgment and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critically review and edit AI-generated research or summaries to ensure accuracy, completeness, and regulatory soundness, applying Gusto\u0026#39;s AI policies and data protection standards when handling sensitive information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve investigative workflows, contribute to EDD desktop guides and training materials, and surface insights on emerging trends to support continuous program improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior analysts on open-source research, beneficial ownership analysis, and risk documentation through case reviews and structured feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience conducting enhanced due diligence, AML investigations, KYC, customer due diligence, or similarly deep investigative or research-driven work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong investigative writing skills with the ability to independently summarize highly complex fact patterns and risk assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent research and analytical skills, including comfort working with large volumes of information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience conducting open-source research and adverse media analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with regulatory expectations related to EDD, SAR reporting, and customer due diligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to apply sound, independent judgment in ambiguous or higher-risk scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail, comfortable managing multiple complex cases simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI-enabled tools as part of day-to-day investigative workflows, including refining prompts and validating outputs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset and ability to work effectively with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or providing structured feedback to junior investigators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CAMS or other relevant compliance certifications strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $89,165/yr - $112,942/yr in Denver and $110,640/yr -$136,456/yr for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8275011/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7369003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3285814,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"183580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"218000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7369003,"updated_at":"2026-10-30T09:40:24-04:00","requisition_id":"J-016484","title":"Enterprise Application AI Engineer","company_name":"Gusto, Inc.","first_published":"2025-11-21T12:44:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Enterprise Applications AI Engineer, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $185,000-$205,000 /yr in Denver \u0026amp;amp; most remote locations, and $225,000-$250,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7369003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8282088","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3582360,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"180425","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"243574","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8282088,"updated_at":"2026-10-30T10:25:54-04:00","requisition_id":"J-018191","title":"FP\u0026A AI Architect","company_name":"Gusto, Inc.","first_published":"2026-10-19T13:00:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Finance team is rebuilding planning, forecasting, and analysis with AI at the center. As Staff FP\u0026amp;amp;A AI Architect, you’ll design and lead the technical and process architecture that turns FP\u0026amp;amp;A from a manual, spreadsheet-driven cycle into an automated, insight-generating function. You’re a hybrid: deep enough in finance to understand driver-based planning, variance analysis, and board reporting, and deep enough in data and AI to design the systems that automate them. You’ll partner with the CFO org, FP\u0026amp;amp;A, Accounting, Data, and Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is a new role on the Enterprise AIT team, which drives the intelligent transformation of Gusto’s enterprise systems by integrating AI, automation, and advanced analytics across internal applications. The team works closely with Finance, Business Ops, IT, and Security, and this role brings dedicated AI architecture capacity to FP\u0026amp;amp;A and the CFO org.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What You’ll Do\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the strategy:\u0026lt;/strong\u0026gt; Define the multi-year architecture and roadmap for AI-enabled planning, forecasting, and reporting, prioritizing use cases by value, feasibility, and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build forecasting systems:\u0026lt;/strong\u0026gt; Architect driver-based, ML-assisted forecasts for revenue, headcount, opex, and cash, combining statistical models with LLM workflows and benchmarking against human forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate analysis:\u0026lt;/strong\u0026gt; Build agentic workflows for variance commentary, flux analysis, scenario modeling, board and QBR narratives, and ad-hoc “ask the numbers” questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the finance data foundation:\u0026lt;/strong\u0026gt; Work with Data Engineering on governed data models connecting the GL, billing, CRM, HRIS, and planning tools, so AI outputs are traceable and auditable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Embed controls and trust:\u0026lt;/strong\u0026gt; Establish evals, human-in-the-loop checkpoints, lineage, and audit trails that meet SOX, security, and privacy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluate and select tools:\u0026lt;/strong\u0026gt; Drive build-vs-buy decisions across planning platforms, LLM providers, and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead through influence:\u0026lt;/strong\u0026gt; Mentor analysts and engineers, create reusable patterns and templates, and drive AI adoption across Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure impact:\u0026lt;/strong\u0026gt; Report on cycle-time reduction, forecast accuracy, analyst capacity freed, and decision latency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What We’re Looking For\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in FP\u0026amp;amp;A, corporate finance, finance systems, data science, or finance engineering, including 3+ years designing or leading AI/ML or advanced automation for finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong FP\u0026amp;amp;A fundamentals: driver-based modeling, operating plans, rolling forecasts, SaaS or fintech metrics, variance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLMs and agentic systems (prompting, RAG, tool use, evals) and classical forecasting (time series, regression, ensembles)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and Python, a modern data stack (e.g., Snowflake, Databricks, dbt), and BI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise planning platforms and ERP/GL systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record shipping production-grade solutions under SOX, data governance, and security review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication: able to explain model behavior to a CFO and system design to an engineer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Payroll, HR tech, fintech, or SaaS finance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools with Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MCP-style integrations and AI governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA, CFA, or an advanced quantitative degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Ideal Attributes\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Finance-fluent builder, systems thinker, rigorous about trust (evals, lineage, and human-in-the-loop as design requirements), pragmatic on build vs. buy, influencer and teacher, and outcome-driven.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;AI Fluency Expectations\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Expert/Transformer level, expected to set AI standards for Finance. Advanced in LLM platforms (Anthropic, OpenAI, Gemini), agent frameworks and MCP, and Python/SQL; proficient in Snowflake/Databricks/dbt, planning platforms (Anaplan, Adaptive, Pigment), ERP/GL (NetSuite), and BI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $185,000-$205,000 /yr in Denver \u0026amp;amp; most remote locations, and $225,000-$250,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8282088/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8275021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580217,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"99575","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"117000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"134426","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8275021,"updated_at":"2026-10-30T10:25:22-04:00","requisition_id":"J-018181","title":"Fraud Investigations Analyst","company_name":"Gusto, Inc.","first_published":"2026-10-13T19:01:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a Senior Fraud Investigations Analyst to join our Fraud Investigations team. In this role, you will independently conduct the most complex end-to-end fraud investigations involving account takeover, business email compromise, identity theft, payment fraud, and other emerging fraud typologies. Using a combination of investigative expertise, open-source intelligence, internal data, and AI-enabled tools, you will identify root causes, assess risk, and document investigative findings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fraud investigations at Gusto present unique and intellectually engaging challenges. Our platform supports hundreds of thousands of small businesses across diverse industries, ownership structures, and geographies, creating a dynamic fraud landscape that requires strong analytical thinking, sound judgment, and adaptability. Analysts encounter complex fact patterns, sophisticated social engineering schemes, and evolving attack vectors that often require balancing customer impact, operational considerations, and risk mitigation. This role is ideal for someone who enjoys deep investigative work, thrives in ambiguity, and leverages AI as a core part of their workflow to improve efficiency, consistency, and investigative quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Fraud Investigations team is responsible for investigating fraud impacting Gusto, its customers, and its financial partners. The team conducts complex investigations, supports customer remediation and fund recovery efforts, and partners with Risk, Financial Crime Compliance, Product, and Engineering teams to identify emerging threats and strengthen fraud prevention controls. Through detailed investigative work and root cause analysis, the team helps protect the integrity of Gusto\u0026#39;s platform and the small businesses we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently analyze account activity, transactional behavior, authentication data, customer communications, and external intelligence sources to surface fraud indicators and build well-supported investigative narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize investigative findings into clear case narratives and prepare Unusual Activity Referrals (UARs) for Financial Crime Compliance partners when appropriate; escalate high-risk events with sound, risk-based remediation recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customers impacted by fraud and coordinate with external banking partners on fund recovery efforts, including Letters of Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-enabled tools to accelerate alert triage, issue spotting, research, evidence gathering and documentation, while critically validating AI-generated outputs for accuracy and compliance with Gusto\u0026#39;s AI policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Risk, Compliance, Product, Engineering, and Data Science to surface emerging threats, close control gaps, and improve investigative tooling and AI-assisted workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior analysts on fraud typology identification, evidence gathering, and case narrative quality through case reviews and structured feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of fraud investigations, fraud detection, or similarly complex investigative work within a financial institution, FinTech, payment processor, or regulated environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong investigative writing and analytical skills with the ability to document complex fact patterns, develop defensible narratives, and assess risk across ambiguous scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across fraud typologies including account takeover, business email compromise, identity theft, payment fraud, and social engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound investigative judgment with the ability to manage multiple investigations simultaneously, make risk-based recommendations under pressure, and communicate findings with empathy and clarity to customers, external institutions, and cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI-enabled tools in day-to-day investigative workflows and the ability to critically evaluate AI-generated outputs for accuracy, completeness, and alignment with investigative standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or providing structured feedback to junior investigators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Fraud Examiner (CFE), CAMS, or other relevant financial crime certifications are a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $89,165/yr - $112,942/yr in Denver and $110,640/yr -$136,456/yr for New York and San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8275021/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7773805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Phoenix, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7773805,"updated_at":"2026-10-27T16:03:11-04:00","requisition_id":null,"title":"Future Opportunities: Channel Sales Experience","company_name":"Gusto, Inc.","first_published":"2026-04-01T16:33:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Partner Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2027.\u0026lt;/strong\u0026gt; In these roles, you will own each partner relationship from first conversation to lasting collaboration—delivering exceptional experiences and driving meaningful results for accounting firms or financial advisors and their clients. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2027, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Partner Sales organization is growing, and we’re always looking to meet future teammates who are passionate about helping accountants and financial advisors transform the way they serve small businesses. Whether your strengths lie in acquiring new partnerships or nurturing long-term relationships, we’d love to connect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our GustoPro Sales team partners with accounting firms and financial advisors nationwide to help them onboard their clients to Gusto and unlock the full value of our platform. We’re building a talent pipeline for future Account Executive and Account Manager opportunities—both roles focused on empowering our accountant partners and financial advisors, driving adoption, and growing shared success across the Gusto ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nurture Partner Relationships\u0026lt;/strong\u0026gt;: Build and manage trusted relationships with accounting firm partners. Grow existing relationships by helping firms activate more clients and deepen their engagement with Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop \u0026amp;amp; Close Business: \u0026lt;/strong\u0026gt;Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Partners\u0026lt;/strong\u0026gt;: Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and Customer Success to improve the partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range across multiple levels. Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional sales experience \u0026lt;strong\u0026gt;in payroll, HCM, SaaS, or HR tech with a focus on accounting firms or financial advisors.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of proven success managing or acquiring a book of business with measurable quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience working with accountants, financial advisors, payroll, HR tech, or financial services.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in consultative, relationship-based sales and value-driven conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001931","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Phoenix, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8001931,"updated_at":"2026-10-27T16:03:58-04:00","requisition_id":null,"title":"Future Opportunities: Early Career Sales Talent","company_name":"Gusto, Inc.","first_published":"2026-06-11T18:45:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in 2027.\u0026lt;/strong\u0026gt; If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2027, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;854\u0026quot; data-end=\u0026quot;1168\u0026quot;\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for \u0026lt;strong data-start=\u0026quot;948\u0026quot; data-end=\u0026quot;993\u0026quot;\u0026gt;future sales and onboarding opportunities\u0026lt;/strong\u0026gt; in 2026. These roles are ideal for early-career sales talent who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1170\u0026quot; data-end=\u0026quot;1649\u0026quot;\u0026gt;As a member of our Sales or Onboarding teams, you’ll own customer experience from first conversation through successful adoption—helping small businesses select Gusto and navigate their first steps with us. You’ll handle inbound calls and chats while potentially engaging in some outbound outreach to prospective or current customers. Through empathy, problem-solving, and advisory selling, you’ll make an immediate impact on how our customers experience Gusto from day one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2185\u0026quot; data-end=\u0026quot;2330\u0026quot;\u0026gt;Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2416\u0026quot; data-end=\u0026quot;2543\u0026quot;\u0026gt;Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2546\u0026quot; data-end=\u0026quot;2637\u0026quot;\u0026gt;Support customers through the onboarding process to ensure a smooth and successful start.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2640\u0026quot; data-end=\u0026quot;2731\u0026quot;\u0026gt;Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2734\u0026quot; data-end=\u0026quot;2830\u0026quot;\u0026gt;Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range levels.\u0026amp;nbsp;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;3070\u0026quot; data-end=\u0026quot;3153\u0026quot;\u0026gt;1–3 years of experience in a sales or customer service role.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3156\u0026quot; data-end=\u0026quot;3247\u0026quot;\u0026gt;Experience working in high-volume environments that include inbound and outbound calling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3250\u0026quot; data-end=\u0026quot;3342\u0026quot;\u0026gt;Proven success achieving or exceeding goals and maintaining strong customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3441\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;A passion for consultative, solution-oriented selling and helping small businesses succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3537\u0026quot; data-end=\u0026quot;3591\u0026quot;\u0026gt;Comfortable using Salesforce or similar CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our Sales team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $20.00–$28.00 per hour.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7984008,"updated_at":"2026-10-05T13:22:28-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Client Relationship Manager","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking Client Relationship Managers who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a client advocate who puts customers first and thrives on solving complex problems. As a Client Relationship Manager, you\u0026#39;ll be the go-to partner for our B2B plan sponsors, managing inbound inquiries, proactively reaching out to at-risk accounts, and driving retention through consultative, thoughtful service. You\u0026#39;ll sit at the intersection of customer experience, product feedback, and cross-functional collaboration, making a visible impact on both client satisfaction and business outcomes. This role is ideal for someone who brings empathy and analytical rigor in equal measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Customer Experience team is the backbone of the client experience at Gusto, a high-energy group that takes pride in maintaining industry-leading response times and meaningful relationships with our customers. We work closely with Sales, Product, Engineering, and Operations to continuously improve how we serve small businesses. We move fast, give and receive direct feedback, and genuinely believe that happy, retained customers are the best measure of our success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the client relationship\u0026lt;/strong\u0026gt;: Serve as the primary point of contact for B2B/SMB plan sponsors, managing inbound inquiries via email and phone with a strong emphasis on quality resolution and relationship continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention proactively\u0026lt;/strong\u0026gt;: Identify at-risk customers and develop customized save strategies — including pricing flexibility, service improvements, or product enhancements — to retain and strengthen accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolve complex issues end-to-end\u0026lt;/strong\u0026gt;: Triage, troubleshoot, and resolve customer issues, escalating technical bugs to Engineering with clear, well-documented tickets and following through to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;: Partner with Sales, Product, Engineering, and Operations to troubleshoot client issues and improve internal processes — serving as the voice of the customer in every room\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn feedback into insight\u0026lt;/strong\u0026gt;: Translate customer interactions into actionable product insights, using data and patterns to proactively surface improvements and inform team decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI tools\u0026lt;/strong\u0026gt;: Use AI-assisted tools to summarize case history, draft customer communications, and identify trends in ticket data to work more efficiently and deliver faster resolutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain accurate records\u0026lt;/strong\u0026gt;: Keep client interaction logs and CRM data up to date to ensure consistency, support team KPIs, and enable data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, account management, relationship management, or a related client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage retention conversations and develop creative solutions to keep customers — you know how to turn a difficult conversation into a win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically to both customers and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer support platforms and CRMs (e.g., Zendesk, Gong, Salesforce) and comfort learning new tools quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and calm under pressure — you adjust to shifting priorities without losing focus on quality or the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience in retirement, fintech, or a startup environment; familiarity with 401(k) plans or financial products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8227773","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Phoenix, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8227773,"updated_at":"2026-10-27T16:04:48-04:00","requisition_id":null,"title":"Future Opportunities: Sales Onboarding Advocate","company_name":"Gusto, Inc.","first_published":"2026-09-23T18:26:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__header\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;job__title\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Sales Onboarding Advocate team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in 2027.\u0026lt;/strong\u0026gt; If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2027, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends technical problem-solving with sales and customer service. After training, you\u0026#39;ll be helping small business owners get their payroll and HR set up correctly. This means entering their past information, catching mistakes in their setup before they cause problems, and helping them navigate state and federal tax guidelines (every state does this differently, so you\u0026#39;ll become the expert who can guide customers through all 50).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team is where technical sales careers start at Gusto. You\u0026#39;ll build a strong foundational understanding of payroll, tax, and compliance expertise while developing consultative sales skills, and that opens doors. Reps who excel here can grow into specialized roles working in Implementations and Solutions Engineering. If you\u0026#39;re looking for a sales career with a technical backbone, this is where that path starts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer conversations:\u0026lt;/strong\u0026gt; Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline management:\u0026lt;/strong\u0026gt; Own your ticket queue the way a seller owns their opportunity pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow revenue:\u0026lt;/strong\u0026gt; Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers\u0026#39; Comp, and 401(k).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical diagnosis:\u0026lt;/strong\u0026gt; Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance setup:\u0026lt;/strong\u0026gt; Configure sick time, PTO, and overtime policies to keep companies compliant from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work across teams: \u0026lt;/strong\u0026gt;You\u0026#39;ll know when a customer\u0026#39;s situation is something you can solve yourself versus when it needs a specialist, and you\u0026#39;ll get that handoff started. You\u0026#39;ll also work closely with our Risk team, asking customers for extra information when needed to build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered workflows: \u0026lt;/strong\u0026gt;Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs. \u0026lt;em\u0026gt;We love to hire new grads too, so if that’s you, please be prepared to translate how your internship or prior work experience would translate to this type of role.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eager to learn: \u0026lt;/strong\u0026gt;You\u0026#39;re excited to dive into a brand new industry and figure out the details, whether that\u0026#39;s tax codes, compliance rules, or how payroll actually works behind the scenes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer obsessed: \u0026lt;/strong\u0026gt;You put customer needs first, listening closely to understand what they would benefit from and help them understand how different parts of our product will affect their business. You build trust through consultative conversations, and that trust is what drives the right outcome for both the customer and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive: \u0026lt;/strong\u0026gt;Goal-oriented and competitive in the best way, you want to hit your numbers and keep leveling up your sales game.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong across phone, email, and chat, with the flexibility to adjust your tone to the moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;You\u0026#39;re a problem solver who thrives on challenge and adjusting quickly when a situation shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI: \u0026lt;/strong\u0026gt;Proven, day-to-day experience integrating AI into how you work, across writing, research, prep, and summarization, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $23.00/hr to $24.50/hr in Denver, Phoenix \u0026amp;amp; Atlanta. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;hr\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8282084","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3582359,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"204255","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"275744","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8282084,"updated_at":"2026-10-30T10:24:33-04:00","requisition_id":"J-018217","title":"Head of Gusto Controls","company_name":"Gusto, Inc.","first_published":"2026-10-15T15:47:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Internal Controls to join Gusto’s Finance, BizOps \u0026amp;amp; Strategy team. This leader will partner with accounting and technical leaders to build and scale a forward-thinking internal controls environment that supports Gusto’s growth and operational maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Head of Internal Controls, you will lead Gusto’s controls program across business process controls and IT controls. The scope includes the proprietary and third-party systems supporting Gusto’s payroll, health benefits, retirement, and other financial products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build the team, set the program’s strategy, and embed practical controls into how Gusto’s products, systems, and financial processes are designed and operated. You will also define what an AI-forward internal controls function can look like, both by applying AI to controls work and by establishing oversight of AI-enabled financial processes and software development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a hands-on controls leader who has built or scaled an ICFR program and led experienced teams. They can engage collaboratively with accounting and technical leaders, understand proprietary systems and complex data flows, and translate risk into controls that support the business without creating unnecessary operational burden.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and lead Gusto’s internal controls function, bringing business process controls and IT controls together under a single program and developing the team needed to support both areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Gusto’s risk-based ICFR framework across financial processes and the systems and data that support them, including scoping, control design, documentation, testing, issue evaluation, and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the control environment supporting Gusto’s complex operations, proprietary systems, and evolving products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner early with Accounting, Finance, Product, Engineering, Data, Security, and Risk to build control and auditability into new products, systems, and processes without creating unnecessary manual work or disruption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the vision for an AI-forward internal controls function, using AI and automation to rethink how risk is identified, evidence is evaluated, and controls are tested and monitored. Establish practical oversight for risks introduced by AI-enabled financial processes and software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the relationship with external auditors, ensuring alignment on risk, scope, testing, evidence, and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear governance and accountability for internal controls, including training across Gusto and reporting to senior management and the Audit Committee on the program’s health and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in a Big 4 accounting firm, internal audit, or SOX compliance role program in a complex, scaling organization with professional certifications like CIA or CISA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of people leadership experience, with a track record of hiring, coaching, and developing experienced controls professionals and distributing judgment and institutional knowledge across a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of US GAAP, the COSO framework, and the requirements supporting management’s ICFR assessment and external auditor attestation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Breadth across business process controls and IT controls, with depth in at least 1 discipline and the judgment to lead experienced specialists across both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technology-driven environment with proprietary applications, automated controls, complex data flows, high transaction volumes, and evolving products. Experience in fintech, payments, payroll, or financial services is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder who can establish a long-term strategy and operating model while remaining close enough to the work to resolve ambiguous risks, challenge conclusions, and guide remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to influence senior leaders, translate technical and financial risks into practical decisions, and work credibly with Product, Engineering, external auditors, and the Audit Committee.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An AI-forward mindset. You are already experimenting with AI and automation to improve how internal controls work, from risk identification and evidence evaluation to testing and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A practical understanding of how AI changes the control environment, including the risks introduced by AI-generated code and AI-enabled financial processes, and the ability to partner with Engineering and business teams to establish practical oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA, CIA, CISA, or a comparable professional certification is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-slate-fragment=\u0026quot;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\u0026quot;\u0026gt;Our cash compensation amount for this role is between $188,510 - $232,496/year in Denver and between $221,275 - $272,906/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8282084/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8224182","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3559317,"location":{"name":"Denver, CO - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"203200","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"254000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"304800","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8224182,"updated_at":"2026-10-30T10:07:25-04:00","requisition_id":"J-018002","title":"Head of Marketing - Symmetry","company_name":"Gusto, Inc.","first_published":"2026-09-24T13:47:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry Software is seeking a dynamic and experienced Head of Marketing to lead our enterprise B2B marketing efforts. As a key member of the leadership team, you will create, shape, and execute our marketing strategy. You will empower a full stack enterprise marketing team, including demand generation, product marketing, digital marketing and online presence, sales enablement, analytics and reporting, and lifecycle marketing, all with AI at the core.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry is an AI native company, and our ideal candidate builds AI natively into how the marketing function operates. We\u0026#39;re looking for a strategic thinker with a deep understanding of technical products, including MCPs, APIs, and SDKs, who has a proven track record driving successful marketing initiatives in the enterprise space. You will operate in both a leadership and builder capacity. This role reports to the Head of Symmetry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry Software is the payroll infrastructure for software and payroll platforms, powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools helps companies solve tax compliance issues and build applications across the entire payroll process. Our AI products are increasingly reshaping what\u0026#39;s possible for tax compliance infrastructure when it comes to accuracy and speed. Symmetry is the heart of the payroll industry, providing best in class software support built on nearly four decades of experience with the most complicated tax and payroll scenarios across the country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop Comprehensive Marketing Strategies: \u0026lt;/strong\u0026gt;Craft and execute marketing plans aligned with Symmetry’s objectives, ensuring consistent brand messaging and market positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Demand Generation and Lead Nurturing: \u0026lt;/strong\u0026gt;Oversee multi-channel demand generation initiatives, attracting B2B enterprise clients and guiding them through effective lead nurturing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and Mentor a High-Performing Team: \u0026lt;/strong\u0026gt;Lead a skilled marketing team, fostering innovation and collaboration in demand generation, product \u0026amp;amp; lifecycle marketing, digital strategies, and sales enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance Digital Presence and Visibility: \u0026lt;/strong\u0026gt;Strengthen Symmetry’s digital presence through strategic online campaigns, SEO optimization, and compelling content, maximizing brand visibility and attracting qualified leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable Sales Teams for Success: \u0026lt;/strong\u0026gt;Provide sales teams with impactful collateral, training, and tools to effectively communicate technical product value, ensuring achievement of bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implement Data-Driven Lifecycle Marketing: \u0026lt;/strong\u0026gt;Develop customer lifecycle marketing programs, enhancing retention and loyalty, while identifying upsell and cross-sell opportunities to drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Amplify the Symmetry brand: \u0026lt;/strong\u0026gt;Own and enhance the positioning and messaging of Symmetry’s brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage Data for Informed Decisions:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Utilize analytics and reporting tools to collect, analyze, and interpret marketing data, making data-driven decisions to optimize campaigns, enhance customer experiences, and maximize ROI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in B2B marketing, preferably in the enterprise technology sector with a focus on technical products, APIs, and SDKs. AI-Native builder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Passionate about empowerment: \u0026lt;/strong\u0026gt;5+ years of proven success in building and leading enterprise marketing teams across multiple disciplines, with a track record of leading, mentoring, and motivating a team to drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain expert: \u0026lt;/strong\u0026gt;Strong understanding of digital marketing strategies, content marketing, and marketing automation tools. You have an analytical mindset, excel at data-driven decision-making and in leveraging marketing technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communication skills\u0026lt;/strong\u0026gt;: You enjoy communicating both verbally and in writing with a diverse set of internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical acumen: \u0026lt;/strong\u0026gt;You’ve marketed AI, API, and SaaS products that are built for developers and are able to effectively convey complex technical concepts to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bias for action\u0026lt;/strong\u0026gt;: Bring grit, a willingness to roll up your sleeves, and be a hands-on help to your team, not just a facilitator. Be the entrepreneurial player/coach who is a resourceful, not reliant leader.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impeccable execution: \u0026lt;/strong\u0026gt;You have a track record of executing and delivering high quality work against complexities and limited resources. You’re able to partner with cross-functional teams to drive results. Other leaders and teammates love collaborating with you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bonus: \u0026lt;/strong\u0026gt;You have prior payroll or fintech experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $186,400yr to $248,533/yr in Scottsdale \u0026amp;amp; most remote locations, and $219,600/yr - $292,800/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":401090,"name":"Symmetry","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"Scottsdale, AZ - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8224182/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8144242","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524487,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"203200","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"254000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"304800","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8144242,"updated_at":"2026-10-30T10:00:44-04:00","requisition_id":"J-017874","title":"Head of Product, New Customer Experience","company_name":"Gusto, Inc.","first_published":"2026-09-18T11:50:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;500,000+ small businesses served nationwide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Named #1 best software for small business by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, and Mexico, and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $1B in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Product leader for our New Customer Experience team. Gusto is known as the trusted payroll solution for hundreds of thousands of SMBs. As we expand as the trusted small business partner with new multi-product offerings, we need to ensure new customers can clearly see, and choose, the Gusto that’s right for their business. As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow. Every new Gusto customer comes through the surfaces your team owns, which makes this one of the highest-leverage product roles at the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;New Customer Experience is part of Gusto\u0026#39;s Growth organization and covers four areas: our top-of-funnel web experience, onboarding, activation, and the shared onboarding platform that other Gusto product teams build on. You will lead a team of product managers and partner daily with Engineering, Design, Data, Marketing, Sales, and Finance. Onboarding is genuinely hard for SMBs: tax IDs, bank verification, signatories, prior payroll history. Our job is to make that feel less like paperwork and more like being guided through it by a small business expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers. Set and evangelize a strategy for how small businesses discover, evaluate, and start using Gusto, including how we show up in AI assistants and agentic surfaces, where a prospective customer may never visit our website at all.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up - increasing acquisition volume, optimizing onboarding conversion, and establishing Gusto as the default small business partner solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate: You\u0026#39;ll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life. You’ll rally cross-functional teams and leaders around a shared onboarding platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empowerment: Directly coach and lead a talented team of senior product managers. You will raise the bar on craft, customer understanding, and execution velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of direct Product Management experience, including 4+ years leading and managing product managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number, not just shipping features. You know your funnel numbers cold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience shipping AI-powered customer experiences. You have a real point of view on what acquisition looks like when the front door is an AI assistant rather than a website, you know how to evaluate whether an AI experience actually beats the flow it replaced, and you treat latency and cost as product constraints. You use AI in your own work to research, synthesize, and prototype.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a public web surface (e.g. marketing site, CMS) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experimentation instincts and the judgment to know when a flat result means iterate and when it means stop. You are a builder who stays close to the work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Marketing, Sales, and Finance, with direct accountability to a revenue target or P\u0026amp;amp;L\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $206,00/yr to $248,000/yr in Denver \u0026amp;amp; most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8144242/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8158019","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530827,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"185000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"222000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"259000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8158019,"updated_at":"2026-10-30T10:01:17-04:00","requisition_id":"J-017885","title":"Head of Risk and Money Services","company_name":"Gusto, Inc.","first_published":"2026-09-04T10:36:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Head of Risk \u0026amp;amp; Money Services\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we help more than 500,000 small businesses create great places to work for their people. We do this through modern payroll, employee benefits, expert HR, and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for a seasoned financial services operator and regulated-domain leader to own one of Gusto\u0026#39;s most consequential customer-facing functions: Risk \u0026amp;amp; Money Services. This role sits within CX and Gusto\u0026#39;s Financial Services organization and reports directly to the Head of Financial Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every dollar that moves through Gusto\u0026#39;s platform — payroll being delivered on time, wages being deposited into Gusto Wallet, cash advances being issued, disputes being resolved — carries real financial and regulatory weight. Risk \u0026amp;amp; Money Services is the team that protects this trust at the most critical edges of money movement: fraud and payment risk decisioning, Reg E dispute operations, collections, and the consumer money products that sit at the intersection of and its small business mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This function spans three interconnected practices:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Risk Operations — fraud ops, account takeover detection, payment-risk decisioning, and collections across both employer and employee money movement. This team makes real-time, high-stakes decisions on whether payroll goes out when something looks wrong, BSA/AML compliance, whether a fund recovery effort can be executed in time, and whether a fraud signal warrants action. The financial impact of individual calls is material. Focusing on risk mitigation and exceptional service is no easy task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispute Operations — Reg E dispute processing across Gusto\u0026#39;s banking and money-movement products, from intake through resolution and provisional credit decisioning. This team owns Gusto\u0026#39;s most regulated customer-facing process and operates at the intersection of customer trust and regulatory obligation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Money Services and Banking — the operational home for Gusto Wallet, Cash Advance, and Gusto\u0026#39;s expanding consumer financial products. This team is responsible for building the operational infrastructure that supports Gusto\u0026#39;s growth in consumer banking — while protecting the customers who depend on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will lead this organization through a senior leadership team, who carry full ownership for their function\u0026#39;s outcomes, not just execution within it.Partner deeply with Compliance, Legal, Engineering, and Product across Gusto\u0026#39;s products, and serve as the operational owner of the functions that sit at the regulated edge of Gusto\u0026#39;s financial platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder\u0026#39;s role. Risk \u0026amp;amp; Money Services is being stood up as a defined function within a new domain — you will set the SLAs, design the controls, build the metrics framework, establish the governance, and create the playbook that lets Gusto move money with confidence and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That\u0026#39;s why we\u0026#39;re committed to building a collaborative and inclusive workplace, both physically and virtually.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what you\u0026#39;ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Risk \u0026amp;amp; Money Services end to end. Be the single accountable leader for fraud and payment risk decisioning, BSA/AML compliance, Reg E dispute operations, collections, and the operational backbone of Gusto\u0026#39;s money products. Own the customer experience, the regulatory posture, and the financial outcomes across this entire function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a multi-disciplinary regulated financial services organization through leaders who lead. Direct an organization spanning risk operations, dispute and fraud operations, and consumer money — through leaders who own their function end to end, whom you\u0026#39;ll continue to develop, hire, and scale. Be the keeper of quality, speed, and regulatory integrity across all three practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stand up Risk \u0026amp;amp; Money Services as a defined operational function. Define the governance, the metrics framework, the SLAs, and the reporting infrastructure for a function that is being formalized for the first time. Build the operating muscle — controls documentation, audit readiness, workforce management, and escalation frameworks — that makes this domain run with the reliability a regulated function requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the highest-stakes real-time financial decisions in Gusto\u0026#39;s customer operations. Be accountable for the decisions your team makes every day on whether payroll goes out when something looks wrong, whether a dispute warrants provisional credit, whether a fraud signal warrants action, and whether a fund recovery effort can be executed in time. These decisions carry material financial impact for customers and for Gusto — and they happen in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Gusto\u0026#39;s Reg E compliance posture at the operational level. Lead the operational program that governs Gusto\u0026#39;s Reg E dispute obligations — intake, investigation, provisional credit, resolution, and customer communication — in partnership with Compliance and Legal. Ensure the team\u0026#39;s practices are auditable, scalable, and consistently defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead BSA/AML operational response. Own the customer-facing operational work triggered by BSA/AML alert activity — transaction monitoring response, customer outreach, account action — in partnership with Gusto\u0026#39;s Compliance program. Ensure operational response meets the timeliness and documentation standards required by Gusto\u0026#39;s sponsor bank relationships and regulatory obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Consumer Money for growth. Own the operational infrastructure for Gusto Wallet, Cash Advance, and Gusto\u0026#39;s expanding consumer financial product suite. Build the SOPs, workforce model, controls, and SLAs that support consumer product growth while protecting the customers who depend on these products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native transformation in a regulated financial domain. Partner with Gusto\u0026#39;s shared service platform and AI organization to bring AI agents, semantic knowledge, and automation capabilities into Risk \u0026amp;amp; Money Services — accelerating fraud decisioning speed, dispute throughput, and risk signal accuracy while protecting the regulatory accountability this domain requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the operational counterpart to Product, Engineering, and Risk partners. Operate as the direct customer experience and operational owner across Gusto\u0026#39;s money and risk product organizations — translating the operational and regulatory reality of risk and money movement into product priorities, and translating product roadmap into operational and regulatory readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Risk \u0026amp;amp; Money Services externally. Be the direct voice with Gusto\u0026#39;s sponsor bank partners, regulators, and auditors on matters affecting risk and money movement — not just the internal operator of the controls they require, but the leader they know and deal with directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the playbook for new financial products. Establish Risk \u0026amp;amp; Money Services as the operational home for the risk and money movement functions of Gusto\u0026#39;s growing financial product portfolio — including business banking expansion, new money services, and future consumer financial products — with the controls and operational readiness already in place.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring out the best in your people. Care deeply about the Gusties on your team. Help them do the best work of their careers, grow into bigger versions of themselves, and feel proud of building a risk and money function that protects Gusto\u0026#39;s customers and the business at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience leading financial services operations in banking, payments, money movement, fraud and risk, or related regulated domains — with demonstrated depth in the mechanics of how money moves, where it fails, and how regulated institutions respond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years as a departmental leader running large, multi-disciplinary financial services operations teams — with experience managing through senior direct reports across distinct operational functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in banking and money movement operations — including Reg E dispute processing, BSA/AML operational response, ACH and real-time payments risk, sponsor bank operational requirements, and the controls infrastructure that makes regulated money movement auditable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on background in fraud and payment risk — experience building or leading fraud operations that make real-time decisioning calls with material financial consequences, including payment risk scoring, account takeover response, and fund recovery operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in consumer financial products — operational background in consumer banking, digital wallet, cash advance, or similar products, including the SOPs, customer communications frameworks, and compliance controls these products require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of standing up or formalizing regulated financial functions — building the SLAs, controls documentation, governance, and reporting infrastructure that make regulated work auditable, scalable, and defensible under examination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience navigating sponsor bank and regulatory relationships — understanding how to operate within the constraints of a bank partnership, including audit readiness, operational policy alignment, and escalation to compliance and legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading through high-stakes, real-time financial decisions where individual calls carry material financial cost to customers or to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reliable, scalable, AI-native operations in regulated domains — with the judgment to know where automation accelerates and where regulatory accountability stays non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional muscle with Product, Engineering, Compliance, Legal, and Risk — particularly in fintech, banking, or financial product environments where operational leaders must drive product decisions, not just react to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering on the diverse needs of multiple senior partners across overlapping financial product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead through significant organizational change — bringing teams along with clarity, candor, and consistency during periods of high operational flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic and employee-focused: you care deeply about the people on your team, you help them achieve their personal and professional goals, and you enable them to do the best work of their lives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building diverse and inclusive teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $170,000 to 215,000 per year in Denver and $200,000 per year to $250,000 per year in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8158019/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075901","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498951,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"114285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8075901,"updated_at":"2026-11-04T17:17:05-05:00","requisition_id":"J-017576","title":"Health Insurance Sales Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-07-23T15:33:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to shape the foundation of a fast-growing, high-impact part of Gusto\u0026#39;s business as a Senior Sales Operations Analyst supporting our Health Insurance (HI) Sales team. You\u0026#39;ll build the insights and AI-powered solutions that make a large, high-volume sales organization, supporting 80+ reps across two segments. You\u0026#39;ll sit at the intersection of data, process, and execution; you\u0026#39;ll turn real sales challenges into the tools, reports, automations, and workflows that move the numbers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help grow a business segment that serves tens of thousands of small businesses through smarter, data-driven sales strategies. If you thrive where analytics, problem-solving, and supporting others meet, this role offers ownership, visibility, and the chance to influence how Gusto sells health insurance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HI Sales Operations team partners closely with sales leadership to support two dynamic, fast-moving sales teams that contribute meaningfully to Gusto\u0026#39;s growth. We think of ourselves as builders, problem solvers, and strategic partners; we turn uncertainty into clarity and fragmented processes into scalable, repeatable systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our work spans quotas, pipeline health, forecasting, process design, data integrity, account and territory administration, go-to-market strategy, and increasingly, AI-driven optimization. We value curiosity, open communication, and a commitment to helping 80+ sales reps operate efficiently and confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics, Reporting \u0026amp;amp; Forecasting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, automate, and maintain reports and dashboards that track sales performance, funnel metrics, pipeline health, SLAs, and rep productivity; keep definitions consistent and documentation clear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps, Finance, Marketing, and Analytics to produce operational reporting, revenue insights, and forecasting models across the weekly forecast, monthly reviews, and QBR cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own metric definitions and data accuracy so leaders trust the numbers they act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive AI Strategy for Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prototype AI and automation tools, such as content generation, analytics copilots, and call coaching, that remove manual friction from the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, BizTech, Product, and Enablement to embed AI into daily sales workflows, improving both efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source and lead net-new AI and automation projects, connecting data insights to process improvements that lift rep productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examine workflows and rep performance to identify bottlenecks; recommend and implement process and automation changes that improve conversion, efficiency, and the rep experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to document processes, build playbooks, and drive adoption of new tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Support \u0026amp;amp; Problem-Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support to HI Sales leadership and reps: ad hoc data requests, process issues, and one-off investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own account and territory administration as the business evolves, assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support territory, quota, and coverage planning, plus monthly sales-compensation reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot reporting issues, broken workflows, missing CRM data, and gaps in pipeline visibility with fast, accurate fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product to keep everyone aligned and remove obstacles to progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate sales challenges into clear business requirements; partner cross-functionally to design solutions and durable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders aligned with clear, regular updates to managers and senior leadership on timelines, risks, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, bringing structure, insight, and clarity to complex or ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Ops, RevOps, or a similar analytical GTM role; ideally in a fast-paced SaaS or fintech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth across Salesforce reports and dashboards, SQL, Tableau or Looker, and Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with forecasting, pipeline management, and territory or quota planning on a recurring cadence; for example, a weekly forecast feeding monthly reviews and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort evaluating AI and automation tools and prototyping simple workflows to improve productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you simplify complex information and create alignment from frontline reps to senior directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A first-principles problem solver who breaks down ambiguous issues, tests hypotheses, and builds structured solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptionally organized and detail-oriented, you manage multiple projects and recurring workflows while protecting data quality and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong partner to sales, with a track record supporting teams that have competing, fast-changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, or SMB SaaS go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a regulated or compliance-driven sales segment such as health insurance or benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or implementing automations, AI workflows, or similar tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building cross-functional relationships across Sales, BizTech, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems to support new or evolving sales motions, with comfort in fast iteration and testing in live sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#SalesOperations #RevOps #SalesOps #Salesforce #DataAnalytics #GoToMarket #SaaS #Hiring #RevenueOperations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $104,490/yr to $128,000/yr in Denver \u0026amp;amp; Scottsdale and $127,430/yr to $155,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390456,"name":"Revenue Operations","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075901/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001872","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469601,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"98300","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"115500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"132705","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8001872,"updated_at":"2026-11-03T12:25:19-05:00","requisition_id":"J-017471","title":"HR Consultant","company_name":"Gusto, Inc.","first_published":"2026-07-01T17:54:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s is growing and scaling!\u0026amp;nbsp; As our business scales and becomes more complex, we’re helping our clients in new and different ways to help them find success.\u0026amp;nbsp; Join our team to be part of our journey to support our clients HR needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the organizations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and translate current and future business needs into a comprehensive People Plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for assigned clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide excellent customer service\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with cutting edge technology across the workplace and high level of comfort in quickly adopting new technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience with workforce analytics, using data and reporting to drive strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain confidentiality and handle issues ethically and with integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A perpetual learner who strives for excellence while remaining laser focused on our mission to help clients thrive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $98,000 - $115,000/year in Denver and most other major cities, and between $119,000 - $140,000/year for New York \u0026amp;amp; San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8001872/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7905578","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436599,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"221275","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"260000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"298721","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7905578,"updated_at":"2026-10-30T09:44:51-04:00","requisition_id":"J-017245","title":"IT Internal Controls","company_name":"Gusto, Inc.","first_published":"2026-05-20T14:47:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the IT Controls Engineer you will own, evolve, and scale IT General Controls (ITGCs) across Gusto\u0026#39;s enterprise application ecosystem including NetSuite, Workday, Salesforce, and adjacent platforms, serving as the single point of accountability for ITGC design, testing, remediation, and audit readiness. Sitting within the Enterprise Applications organization, you will partner closely with Internal Audit, IT, Security, and Finance to ensure Gusto meets SOX 404 compliance requirements while strengthening our broader risk posture. You will not only maintain a best-in-class controls environment, but will also pioneer the use of AI and automation to make controls testing faster, smarter, and more continuous, transforming assurance from a periodic, manual exercise into a scalable, intelligent capability. In line with Gusto\u0026#39;s enterprise risk management strategy, you will reduce manual effort across the compliance lifecycle while raising the bar on control precision and coverage as the company scales. This is a senior, high-impact individual contributor role that blends deep IT controls expertise with a forward-looking vision for AI-augmented assurance, combining technical rigor, cross-functional partnership, and strategic systems thinking to build a controls function that is both audit-ready and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own ITGC design and operation across enterprise applications — including logical access, change management, SDLC, computer operations, and segregation of duties (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the 1st-line control environment for in-scope enterprise applications, partnering with application owners and engineering leads to embed controls into operational workflows rather than bolting them on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive SoD strategy across ERP, HRIS, and CRM — including role design reviews, conflict remediation, mitigating control design, and ongoing monitoring tooling (e.g., Pathlock, SailPoint, Saviynt, native role analyzers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the audit lifecycle as the primary 1st-line liaison with Internal Audit, External Audit, and the SOX PMO — walkthroughs, evidence collection, deficiency remediation, and management responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026lt;em\u0026gt;AI-native\u0026lt;/em\u0026gt; continuous controls monitoring — including LLM-based evidence review, agentic control testing, and automated anomaly surveillance — to eliminate manual evidence collection, shift controls left, and surface exceptions in near real time. Treat AI agents as control operators with the same evidence and validation expectations as human operators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the controls posture for Gusto\u0026#39;s internal AI and automation portfolio. Partner with AI-builder teams across the company (Finance \u0026amp;amp; BizOps, GRC, Engineering) to review internal AI use cases, classify by risk category, and ensure controls, evidence trails, and validation travel with the build — not bolted on after launch. Be the senior 1st-line owner for \u0026quot;do our internal AI builds meet our control standards?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead access governance including provisioning/deprovisioning workflows, periodic user access reviews (UARs), privileged access management, and integration with the IGA platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern application change management for in-scope systems — approvals, segregation between developers and production, emergency change handling, and release evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature the controls program by leading rationalization initiatives, control consolidation, and the adoption of automated/preventive controls over manual/detective ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Security/GRC, Legal, Finance/Accounting, People Operations, and Revenue Operations to ensure controls support — rather than impede — the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in IT controls, audit, or enterprise applications governance, with a strong hands-on background operating in the 1st line of defense as a control owner across NetSuite, Workday, and/or Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in SOX 404, COSO, COBIT, and ITGC frameworks, including segregation of duties (SoD) design and remediation across ERP, HRIS, and CRM environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading external audit engagements (Big 4 or equivalent) as the management-side owner, with public company or IPO readiness experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and deploying AI-augmented controls work including agents, LLM-based reviewers, or automated anomaly detection, with the ability to design controls both for and with AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on AI risk, including model risk, prompt injection, output validation, and audit trail design, with hands-on familiarity with agentic tooling such as Claude Code, MCPs, or LLM-based evidence pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can translate complex control concepts for executives, auditors, and engineers, with experience in continuous controls monitoring (CCM) and data-driven assurance approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (CISA, CISSP, CIA, CPA, or equivalent) and familiarity with adjacent frameworks including SOC 1/2, ISO 27001, NIST CSF, and PCI DSS are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $205,000-$220,000 /yr in Denver \u0026amp;amp; most remote locations, and $245,000-$265,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7905578/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8268021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3577438,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"88164","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"108000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"127838","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8268021,"updated_at":"2026-10-30T10:22:14-04:00","requisition_id":"J-018184","title":"Manager, Account Executive Platform Sales","company_name":"Gusto, Inc.","first_published":"2026-10-12T18:11:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a People Empowerer (PE) on Gusto\u0026#39;s Platform Sales team, you\u0026#39;ll be the sales manager for a quota-carrying, high-velocity pod of 10-12 Account Executives — responsible for coaching your team to multi-product quota attainment, pipeline management, and activity metrics like dials. Your coaching cadence includes weekly 1:1s, call review and coaching debriefs, roleplays, and quarterly PDPs. Beyond your own pod, you\u0026#39;ll own cross-functional relationships with RevOps, PMM, Product, and Sales Enablement, shaping strategy not just for your Gusties but for the products Platform Sales sells and the team\u0026#39;s broader direction. You\u0026#39;ll also carry DRI ownership on 2-3 active OKRs — agent builds, cross-functional strategy sessions, and initiative follow-through are core parts of the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Platform Sales helps small businesses get more value out of Gusto\u0026#39;s platform through fast, efficient upsell and cross-sell motions, leveraging product signals and marketing-driven leads to drive expansion revenue at pace. The team is scaling to roughly 54 Gusties across 5 pods, each led by a PE who combines quota-carrying sales coaching — pipeline management, activity metrics like dials, and multi-product quota attainment — with real strategic ownership over the products and processes the team runs on, in partnership with RevOps, PMM, Product, and Sales Enablement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a pod of 10-12 quota-carrying AEs, coaching to multi-product quota attainment, pipeline health, and activity metrics like dials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run weekly 1:1s and call review / coaching debriefs with each Gustie in your pod\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate roleplays for Gusties in a growth stage and lead weekly pod syncs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps, PMM, Product, and Sales Enablement to shape sales strategy and product positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own DRI responsibility for 2-3 active team OKRs and deliver quarterly PDPs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years leading a quota-carrying SaaS sales team of 10+ reps in a high-velocity upsell/cross-sell motion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct ownership of OKRs and experience coaching to pipeline management and activity metrics (e.g., dials)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-product SaaS experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaborator, comfortable partnering with RevOps, PMM, Product, and Sales Enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $143,675 to $176,000 OTE in Denver \u0026amp;amp; Atlanta, $126,530 to $155,000 OTE in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8268021/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8078212","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499880,"location":{"name":"Denver, CO - Hybrid; Phoenix, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"100410","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"123000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"145595","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8078212,"updated_at":"2026-11-04T15:45:13-05:00","requisition_id":"J-017539","title":"Manager of Health Insurance Renewals Team","company_name":"Gusto, Inc.","first_published":"2026-07-29T11:15:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a Manager for our Health Insurance Benefits Advising team who is passionate about providing small business owners and their employees with the best customer experience and expert benefits advice. You will lead a licensed benefits advisor organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment. You’ll be a great fit if you also have experience in effectively managing OKR/team initiatives while also leading a high performing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Benefits Advising team\u0026lt;/strong\u0026gt; at Gusto is focused on understanding the health insurance needs of small businesses, and consulting on solutions to help their employees thrive. The Benefits Advising leader will empower a team in Gusto’s licensed advising renewal organization, ensuring our customers offer the best health insurance and benefits offerings for their employees. This role will balance both customer impact and operational excellence: you’ll be responsible for driving customer retention, expansion, and exceptional customer experience at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your team will support small business owners in accessing the best health insurance and holistic benefits offerings - including ancillary coverage, tax-advantaged accounts, and retirement plans like 401(k). Much of this work is centered around small group health insurance, including fully insured and level-funded plans, where tailored guidance is essential for customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll directly empower a team of 10-15 licensed advisors and specialists, guiding them through renewal cycles and enabling them to serve as trusted advisors to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower \u0026amp;amp; Coach to Operational Excellence: \u0026lt;/strong\u0026gt;Provide regular coaching and performance management (via 1:1s and monthly reviews) focused on technical mastery, customer-centricity, and hitting KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention and revenue growth\u0026lt;/strong\u0026gt;: Deliver on retention targets by ensuring tailored, high-quality renewal experiences through a customer’s renewal and ongoing benefits experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve the customer experience\u0026lt;/strong\u0026gt;: Use customer feedback and data to identify and drive improved processes and deliver more holistic, outcomes-focused advising. Act as project manager for large-scale, cross-functional initiatives that result in better outcomes for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead change management\u0026lt;/strong\u0026gt;: Guide organization-wide improvements, enabling advisors and managers to adapt and thrive in a dynamic environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster culture and engagement\u0026lt;/strong\u0026gt;: Build a culture rooted in Gusto’s values, creating an environment of trust, feedback, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work cross-functionally\u0026lt;/strong\u0026gt;: Partner with Product, Carrier Ops, Sales, and other CX teams to act as the voice of the Advisor by surfacing feedback to improve tooling, training, workflows, and the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion AI integration: \u0026lt;/strong\u0026gt;Identify high-impact opportunities, coach your team to build critical AI fluency, and shape the future of our customer journey by leveraging new tools for smarter, more proactive customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of formal leadership experience in benefits advisory, customer success or renewals, or a similar field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with small group health insurance (fully insured, level-funded or PEO models) is preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive revenue growth, customer retention, and expansion through consultative renewal and upsell strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytic and strategic thinker with the ability to translate data into insights and actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational skills, proactive approach to process improvement, and previous experience driving initiatives and best practices that improve customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate and adopt AI tools strategically to \u0026lt;strong\u0026gt;measurably improve advisor productivity, customer retention, and operational efficiency\u0026lt;/strong\u0026gt;—while balancing innovation with risk management, compliance requirements, and maintaining customer trust in a licensed advisory context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with technology/automation solutions such as \u0026lt;strong\u0026gt;Salesforce, APIs, and benefits administration platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with the ability to align leaders across CX, Sales, and Product, to lead high-impact initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mentality with a first-principles-thinking approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in and can lead a team through a fast-paced environment with constant change and rapid growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to make measured, objective, \u0026lt;strong\u0026gt;data-driven decisions\u0026lt;/strong\u0026gt; on a daily basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds (or will be expected to hold) a \u0026lt;strong\u0026gt;Life \u0026amp;amp; Health insurance license\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;Our cash compensation amount for this role is $86,530/yearly - $106,000/yearly in Phoenix and $92,245/yearly - $113,000/yearly in Denver, Chicago and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8078212/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8189814","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543979,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; Phoenix, AZ - Hybrid; San Francisco, CA - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8189814,"updated_at":"2026-11-02T17:06:57-05:00","requisition_id":"E-0000175","title":"Partner Manager, Gusto Pro ","company_name":"Gusto, Inc.","first_published":"2026-09-09T18:01:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro\u0026#39;s largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next. You will also work cross-functionally with senior members of Gusto’s team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto Pro is a game-changing, cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growth. \u0026lt;a href=\u0026quot;https://cdfpou6spddpx3bg.vercel.app/\u0026quot;\u0026gt;Learn more about Gusto Pro\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth, including aligning the Gusto Pro Partner Program with the partners strategic growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance both new partner acquisition (in collaboration with dedicated Partner BDR) and development of active partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact for partners on behalf of aligned cross-functional sales supporting roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro’s product roadmap, based on partner feedback and market trends, to enhance the partner and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and report to leadership on sales activity, pipeline progress, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to meet with prospective partners. This includes representing Gusto at Industry Events and Conferences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consistent track record of \u0026lt;em\u0026gt;exceeding\u0026lt;/em\u0026gt; sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong drive to succeed, and comfortable pushing the pace of action with partners and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities – you\u0026#39;re a strategic thinker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM and Sales Software (e.g., Salesforce, ZoomInfo, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our target on-target earnings (OTE) compensation for this role is $120,000/yr to $140,000/yr in Phoenix, $125,000/yr to $150,000/yr in Denver \u0026amp;amp; Atlanta,\u0026amp;nbsp;$154,000/yr to $182,000/yr for San Francisco \u0026amp;amp; New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a\u0026amp;nbsp;\u0026lt;em\u0026gt;target\u0026lt;/em\u0026gt; 70% base pay and 30% commission pay with an uncapped commission structure. \u0026lt;/strong\u0026gt;Final offer amounts and the \u0026lt;em\u0026gt;exact\u0026lt;/em\u0026gt; base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8189814/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8180461","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539987,"location":{"name":"San Francisco, CA - Hybrid; Seattle, WA - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"82610","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"95000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"107393","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8180461,"updated_at":"2026-10-30T10:03:36-04:00","requisition_id":"J-017786","title":"Payment Operations Analyst ","company_name":"Gusto, Inc.","first_published":"2026-09-18T13:13:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments at Gusto aren\u0026#39;t just infrastructure — they\u0026#39;re the reason people get paid on time, every time. Payment Operations sits within Gusto\u0026#39;s Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto\u0026#39;s growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Payment Operations Analyst, you\u0026#39;ll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time. Gusto\u0026#39;s payment surface area is expanding — and this team is at the center of that growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who can shift from investigating a single misfired transaction to coordinating a response on a payment outage affecting thousands — and bring the same rigor to both. You think in systems. You hold partners accountable. You lead with curiosity and embrace AI as a core part of how you work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll collaborate closely with Engineering, Product, Accounting, Risk, and CX — and you\u0026#39;ll develop strong day-to-day relationships with Gusto\u0026#39;s bank and payment partners. When something breaks or slows down, you\u0026#39;re the one who drives it to resolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the payment lifecycle end-to-end\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational layer of specific payment workflows — ACH processing, exception handling, refunds, collection re-debits, reconciliation. When something is off, you investigate, escalate where needed, and see it through to resolution. And when you see a pattern, you push to fix the root cause.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build alongside Product and Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Payment Operations doesn\u0026#39;t just react — we shape how the systems work. You\u0026#39;ll contribute to product specs, surface operational pain points, help define requirements, and participate in launches. You\u0026#39;re a partner in building, not just a consumer of what gets shipped.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Close the loop on customer pain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer and CX feedback is signal. You actively mine it to identify friction in payment flows, prioritize what matters, and bring those insights into the operational and product conversations where decisions get made.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Think in systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Connect the dots across rails, partners, reconciliation, compliance, and customer experience. When an issue surfaces, you understand how it ripples — and you bring that perspective to cross-functional conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hold partners to a high standard\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Gusto\u0026#39;s bank and payment partners — domestic and international — to triage issues, resolve escalations, and maintain strong working relationships. You know how to be firm and collaborative at the same time, and you don\u0026#39;t let things sit.\u0026lt;br\u0026gt;Lead with AI\u0026lt;br\u0026gt;You use AI as a genuine work partner — to move faster on analysis, draft communications, synthesize data, and automate the repetitive. You\u0026#39;re always looking for the smarter way to get to the answer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks); experience across both is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts — you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with bank portals, payment processors, or reconciliation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with both operational and technical counterparts; you can write a crisp Slack to an engineer and a professional escalation to a bank partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in ambiguity and taking ownership without waiting for perfect information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to build AI into how you work — whether you\u0026#39;re already using it daily or just getting started, you see it as a genuine productivity lever and are committed to developing that fluency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $78,000-$97,000 /yr in Denver \u0026amp;amp; most remote locations, and $97,000-$121,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8180461/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8022501","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477919,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"72175","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"83000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"93828","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8022501,"updated_at":"2026-10-30T09:51:52-04:00","requisition_id":"J-017476","title":"Payment Operations Manager","company_name":"Gusto, Inc.","first_published":"2026-09-18T13:20:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments at Gusto aren\u0026#39;t just infrastructure, they\u0026#39;re the reason people get paid on time, every time. Payment Operations sits within Gusto\u0026#39;s Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto\u0026#39;s growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Payment Operations Manager, you\u0026#39;ll lead a team of Payment Operations Analysts and own the health of Gusto\u0026#39;s payment operations end to end: the ACH, wire, RTP, and international contractor payment rails, the day-to-day operations behind our bank and payment partner relationships, and the operational side of the compliance programs that keep all of it running within regulatory bounds. You\u0026#39;ll work closely with Engineering, Product, Accounting, Risk, Legal, and CX to get there.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who can zoom in and personally work a ticket or partner escalation, and zoom out to manage the team and keep a compliance program on track, in the same afternoon. You build strong people, hold partners accountable, and bring rigor to how the team operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead and grow the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of Payment Operations Analysts. Hire, coach, and develop them, set clear expectations, and give direct feedback. Own team-level SLAs, on-call rotation and escalation paths, and reporting, and use data to spot where the team\u0026#39;s processes are breaking down and fix the root cause, not just the symptom. You\u0026#39;re accountable for the team\u0026#39;s output and for the growth of the people on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manage day-to-day bank and payment partner operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational relationship with our banking and payment partners, including issue triage, escalations, and operational reviews, and personally work individual tickets yourself when the queue backs up or SLAs are at risk. Partner closely with the team that owns the strategic partnership on renewals and due diligence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operate the compliance programs that keep payments running\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute the day-to-day work behind Gusto\u0026#39;s Nacha, unclaimed property, and bank compliance programs, and Payment Ops\u0026#39; portion of SOC 1 audits. Financial Services Compliance and Payroll Compliance own these programs; you\u0026#39;re the operational partner who keeps documentation, controls, and evidence current and coordinates with them and GRC when new requirements land.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive incident response for payment operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;When something breaks at scale, whether it\u0026#39;s a failed batch, a reconciliation break, or a payment partner outage, you\u0026#39;re in the investigation yourself, not just directing it. You keep stakeholders informed and drive the retro that prevents it from happening again.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with Product and Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bring the team\u0026#39;s operational insight into product and engineering conversations. Flag risk early, weigh in on payment-related specs, and make sure operational needs are represented, without owning the product roadmap yourself.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead with AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and encourage the use of AI across the team, whether that\u0026#39;s faster investigation, cleaner documentation, or automating repetitive work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on experience in payment operations, banking operations, or treasury operations, including direct ownership of escalations, partner issues, or ticket queues, and 2+ years directly managing a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing the operational side of a bank or payment partner relationship, including escalations, issue triage, and partner reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of operating within a compliance program (Nacha Risk Self-Assessment, SOC 1, unclaimed property, or similar), including audits and controls work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership: you\u0026#39;ve hired, coached, and managed performance for a team of analysts or similar operational ICs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with real ambiguity and driving cross-functional work without needing a fully defined process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-fluent: you use it as a genuine lever for yourself and expect your team to as well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nacha AAP or AFPP certification is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $126,000-$156,000 /yr in Denver \u0026amp;amp; most remote locations, and $146,000-$191,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8022501/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8208066","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552498,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"80815","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"99000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"117182","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8208066,"updated_at":"2026-10-30T10:05:53-04:00","requisition_id":"J-017933","title":"Payroll and Taxes Manager","company_name":"Gusto, Inc.","first_published":"2026-09-21T17:59:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Payroll \u0026amp;amp; Tax Team Leader, you will be at the heart of our world-class support team, playing a pivotal role in ensuring businesses run smoothly. You\u0026#39;ll lead a dedicated team that leverages Gusto\u0026#39;s powerful platform to handle one of the most vital tasks—ensuring employees get paid accurately and on time while maintaining compliance with state and federal tax laws. With your leadership, we\u0026#39;ll continue to set the bar for service excellence, driving customer happiness and industry-leading NPS while supporting over 300,000 businesses (and counting!).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll coach and mentor a high-performing team of customer advocates, leading with passion and vision to scale our operation for millions of businesses in the years ahead. If you\u0026#39;re excited by the challenge of driving impact for small businesses and their employees, and ready to help Gusto shape the future of work, we want to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of passionate individuals and support their daily activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an environment of continuous development and improvement through mentoring, coaching, and feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower your team to use scalable systems and metrics to monitor and improve the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand your team\u0026#39;s performance and coach individuals to meet or exceed their performance goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use scalable systems and metrics to monitor and improve the customer experience, driving loyalty, retention, and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and communicate company initiatives, OKRs, and metrics used to measure growth and performance in customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify how we can improve our tools and processes as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong culture of collaboration with our product team to prioritize the most impactful product enhancements and reduce inbound inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to develop your team\u0026#39;s skills and capabilities over time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilized AI to learn quickly, create process improvement, gain efficiencies and drive organizational change for you and your team. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience leading teams of individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of customer experience, support metrics, best practices, and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves creative problem-solving to dissolve roadblocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in payroll and/or tax is desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of customer satisfaction indicators and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in continuous process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data to build new processes and improve existing ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to hire, coach, and retain top talent in a highly complex and regulated support environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree preferred, but not required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopts AI in their daily tasks and works to efficiently use these tools to drive the business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc\u0026quot;\u0026gt;Our cash compensation amount for this role is $69,000/yearly - $85,000/yearly in Phoenix and $74,245/yearly - $91,000/yearly in Denver, Chicago and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8208066/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8257482","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573105,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"117895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"162106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8257482,"updated_at":"2026-11-04T13:07:01-05:00","requisition_id":"J-018135","title":"People Tech Business Systems Analyst","company_name":"Gusto, Inc.","first_published":"2026-11-04T11:13:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;About the Role\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Systems Analyst, you\u0026#39;ll own the systems that power our recruiting experience, including our recruiting tools and Sana. You\u0026#39;ll work with Recruiting, People Operations, and Engineering to understand how hiring work gets done today, find where it can be faster and simpler, and turn that into configured systems and AI agents. You\u0026#39;ll partner with engineers to design, build, and test agents that remove manual steps from recruiting processes. You\u0026#39;ll independently lead projects from discovery through launch, set your own priorities within the team\u0026#39;s roadmap, and serve as a trusted advisor to Recruiting leaders on systems and automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;About the Team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join the People Technology team within People Operations, Services \u0026amp;amp; Technology, which builds and runs the systems and automation behind Gusto\u0026#39;s People programs. The team works horizontally across People functions, partnering with Recruiting, HR operations, and Engineering to turn process improvements into tools Gusties and hiring teams use every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the administration, configuration, and roadmap for recruiting tools and Sana, including integrations, access, and change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead requirements gathering with Recruiting and write clear specs, user stories, and acceptance criteria\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers to design, build, test, and launch AI agents and automations that streamline recruiting processes, and help decide when to configure, build, or buy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map current-state workflows, identify friction, and drive improvements end to end, measuring their impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple projects at once, communicate status and trade-offs to senior stakeholders, and keep documentation and training current\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share best practices and support less experienced teammates as the team\u0026#39;s recruiting systems and automation work grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6 years in HRIS, recruiting systems, business systems analysis, or a related role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience owning and configuring an ATS or HR system (Greenhouse, Workday, or similar), including integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading projects from requirements through launch with measurable results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong requirements gathering, process mapping, and documentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with engineers on design, testing, and launch, and comfort with light scripting or automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with, or strong interest in, building AI tools and agents to improve a process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication, including presenting to senior stakeholders, and the ability to prioritize competing requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $107,000/yr to $130,000/yr in Denver, and $130,000/yr to $160,000/yr in San Francisco, New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8257482/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8353794","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472475,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Phoenix, AZ - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"102500","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"121000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"143000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8353794,"updated_at":"2026-11-04T14:44:25-05:00","requisition_id":"J-017344","title":"PEO Sales, Account Executive","company_name":"Gusto, Inc.","first_published":"2026-11-04T14:44:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building its PEO sales org from the ground up, and we\u0026#39;re looking for a quota-carrying seller to be one of the founding members of that team. This is a true ground-floor opportunity: you\u0026#39;ll be among the first reps closing PEO business at Gusto, working directly with the Head of PEO Sales to prove out and scale the motion.\u0026amp;nbsp;You\u0026#39;ll drive new PEO revenue by selling Gusto\u0026#39;s co-employment solution to both net-new prospects and our existing base of 400,000+ customers — Gusto\u0026#39;s single biggest competitive advantage over legacy PEOs. The market opportunity is real, the pace is fast, and the early sellers on this team will help define what \u0026quot;good\u0026quot; looks like.Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026amp;nbsp; If you\u0026#39;re excited to roll up your sleeves, lead by example, and architect something from scratch, let\u0026#39;s talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be an early individual contributor on Gusto\u0026#39;s founding PEO sales team, reporting to the Head of PEO Sales. As one of the first sellers, you\u0026#39;ll carry a personal book of business, run the full sales cycle end to end, and serve as a Subject Matter Expert who guides prospects through complex co-employment buying decisions.\u0026amp;nbsp;You\u0026#39;ll partner closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience, and you\u0026#39;ll work alongside the Head of PEO to surface what\u0026#39;s working in the field — feedback that directly shapes the playbook, tooling, and pipeline architecture as the org scales.\u0026amp;nbsp;Your biggest unfair advantage: Gusto\u0026#39;s existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers to PEO — and you\u0026#39;ll be one of the first to run that motion at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle.\u0026lt;/strong\u0026gt; Prospect, qualify, run discovery, demo, navigate complex buying groups, and close. This is a quota-carrying role for a seller who\u0026#39;s comfortable owning a deal from first touch to signed agreement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sell across both motions. \u0026lt;/strong\u0026gt;Close net-new prospects and convert existing Gusto payroll customers to PEO. You\u0026#39;ll learn the distinct objections, value propositions, and rhythms of in-base selling vs. cold-start prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a PEO Subject Matter Expert. \u0026lt;/strong\u0026gt;Guide prospects through co-employment, benefits, compliance, and the practical realities of moving onto a PEO. Build and maintain deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sell with selling-season fluency. \u0026lt;/strong\u0026gt;Understand and plan around PEO\u0026#39;s concentrated selling window (Sept–Dec, with the bulk of new business landing Jan 1). Build pipeline early and manage your funnel to hit those timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work the channel.\u0026lt;/strong\u0026gt; Partner with broker, GA, and accountant referral sources to develop pipeline, and feed insights back on what\u0026#39;s converting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage your pipeline rigorously.\u0026lt;/strong\u0026gt; Keep Salesforce clean and current, forecast accurately, and operate within the sales stages, routing, and reporting the team establishes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to sell smarter. \u0026lt;/strong\u0026gt;Bring genuine AI fluency to your daily workflow — leveraging AI tools for prospecting, call prep, follow-up, and forecast hygiene. We expect our sellers to be hands-on with AI and to share what\u0026#39;s working with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally.\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and the broader Sales org to surface market signals, sharpen positioning, and improve the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PEO / HCM Sales Experience:\u0026lt;/strong\u0026gt; 4+ years in a closing sales role, ideally in PEO, HCM, or benefits. Direct PEO selling experience is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota Attainment:\u0026lt;/strong\u0026gt; Consistent, demonstrable track record of meeting and exceeding individual sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Cycle Ownership:\u0026lt;/strong\u0026gt; Proven ability to own a deal end to end — prospecting, discovery, multi-stakeholder navigation, and close — in a consultative, complex sale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Selling-Season Fluency:\u0026lt;/strong\u0026gt; Familiarity with PEO\u0026#39;s Jan 1 selling cycle (Sept–Dec pipeline build, renewal dynamics) is a strong plus and a key screen for PEO-specific experience vs. generic HCM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Install-Base Conversion:\u0026lt;/strong\u0026gt; Experience selling into or converting an existing customer base to a higher-tier or adjacent product is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Familiarity:\u0026lt;/strong\u0026gt; Understanding of broker, GA, and accountant referral channels in the PEO or benefits space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Ability to work effectively across HR, Benefits, Product, and Marketing; excellent interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency:\u0026lt;/strong\u0026gt; Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Salesforce.com (SFDC) experience required; familiarity with HCM platforms and benefits administration tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Potential compensation for this role is \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;$102,855 to $136,000\u0026amp;nbsp; OTE USD for Denver, Phoenix, Atlanta\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;metro areas and \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;$132,245 - $165,000 OTE USD in the San Francisco Bay Area\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; locations. \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;T\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;his OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure.\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8353794/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8203030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550281,"location":{"name":"Atlanta, GA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8203030,"updated_at":"2026-10-21T16:38:35-04:00","requisition_id":"E-0000143","title":"Premier Account Partner","company_name":"Gusto, Inc.","first_published":"2026-09-15T17:58:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Premier Account Partner, you will act as the single point of contact for all support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to some of our most valued companies to build trust and loyalty to Gusto for the book of business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires leveraging AI-assisted tools to accelerate research and communication by demonstrating fluency in delegating repetitive work, crafting structured prompts, and critically reviewing outputs for accuracy, tone, and empathy, all while consistently applying compliance and data-privacy guardrails, delivering measurable efficiency gains, and exercising sound judgment on when to avoid AI or escalate edge cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Premier Account Partner team is a segment of our Care team dedicated to building and expanding relationships with our high-value customers. The team manages an assigned book of customer accounts, serving as product experts, and providing trusted and efficient service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with your book of business through\u0026lt;strong\u0026gt; inbound and outbound phone, email, and Google Meet interactions.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a dedicated advisor, building trust in the support you provide to contain most customer interactions from your dedicated customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of contact for \u0026lt;strong\u0026gt;payroll and benefits inquiries\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively connect with customers to build a deep understanding of their business, your support model, and their preferred connection style.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display strong product knowledge, including a deep understanding of the competitive landscape to protect against customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience with 1+ years of full-time experience in Payroll, \u0026lt;strong\u0026gt;and\u0026lt;/strong\u0026gt; 2+ years of account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strength in providing effective, expert, and creative resolutions for customers with minimal support, demonstrating agility and critical thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership in churn identification and mitigation with confidence in navigating retention-focused discussions with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep payroll knowledge, pride, and awareness to act as an advocate for the solution you provide, understanding customer needs and promoting satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceeds expectations with goals, deadlines, and commitments set by both yourself and the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to think creatively, pivot quickly, and work strategically in ambiguous situations to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in a customer-facing role: routinely delegates repetitive work to AI (drafting emails, summarizing case histories, compiling call notes), crafts structured prompts with clear context and constraints, and critically reviews outputs for accuracy, bias, tone, and customer empathy—while consistently applying data‑privacy and compliance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $29.65/hr to $35.58/hr in Atlanta and $27.65/hr to $33.18/hr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"Scottsdale, AZ - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8203030/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8168848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3535209,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"165895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"197000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"228106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8168848,"updated_at":"2026-10-30T10:02:42-04:00","requisition_id":"J-017901","title":"Principal Product Manager, Business Money – SMB Banking","company_name":"Gusto, Inc.","first_published":"2026-09-30T12:16:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026lt;/a\u0026gt; of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you\u0026#39;ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You\u0026#39;ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You\u0026#39;ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Business Money team is building the financial operating system for small businesses. SMB Banking is the foundation of that platform: business checking accounts that sit at the center of how owners run payroll, pay bills, manage cash, control employee spend, and, eventually, access capital. Because Gusto runs payroll, we can offer banking that understands a business\u0026#39;s largest recurring outflow from day one, while we can also meet businesses at the moment of formation, before they ever reach the payroll stage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a ground-floor role. The product is early, moving toward its first beta, and this PM will help take it from initial launch through scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver core workstreams spanning small business banking - application and identity verification, account linking, funding, payments, cards, ongoing servicing, and exposing these products/capabilities on surfaces a customer wishes to engage.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own growth and adoption end to end from acquisition through funded, active account, and then run continuous experimentation across the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take responsibility for the business outcomes of your workstream as a true owner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the fintech infrastructure and payments expert that reliably untangles complexity and ships durable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Gusto\u0026#39;s unique payroll ecosystem to build banking features unique to our positon in the ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how banking connects to the rest of the Gusto platform, making the account the default funding source for how a business operates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for self-serve by anticipating where customers get stuck and resolving it in-product rather than in the support queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure tight, daily coordination with cross-functional teams spanning Product, Engineering, Design, Data, Risk, Compliance, Legal, and Ops to ship resilient, compliant, and delightful products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with external vendors (e.g., partner banks, banking infrastructure providers, card processors) to deliver reliable, integrated experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand our customers, particularly how cash flow uncertainty and team spending dynamics impact small business owners, and use that empathy to craft effective product narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure what matters — define and own KPIs around account opening, funding, deposit growth, and primacy, and use data to drive prioritization, learning, and iteration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has a bias toward action, comfort with ambiguity, and a strong sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has 7+ years of product management experience in fintech, banking, or adjacent industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings hands-on familiarity with business banking, BaaS platforms, deposit products, or money movement rails — bonus for experience with KYB/onboarding flows, ledgering, or partner bank relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in 0→1 environments and knows how to take a product from pre-beta to launch with limited resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has run a real experimentation practice — hypothesis, test design, readout, decision — and knows how to learn from directional signal when a new product doesn\u0026#39;t yet have the volume for statistical significance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands the regulatory and operational complexity of banking products and can partner effectively with Risk, Legal, and Compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cares deeply about small businesses and wants to build the account they trust with their money.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver, and $210,000/yr to $260,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8168848/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8160675","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3531905,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"145685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"173000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"200317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8160675,"updated_at":"2026-10-30T10:01:21-04:00","requisition_id":"J-017895","title":"Principal Product Manager, Consumer Money - Consumer Banking","company_name":"Gusto, Inc.","first_published":"2026-09-30T12:19:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026lt;/a\u0026gt; of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you\u0026#39;ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You\u0026#39;ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You\u0026#39;ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Consumer Money team builds financial products for the millions of employees paid through Gusto every month. Gusto Wallet gives workers direct access to their pay and a set of tools to manage it: spend accounts, savings goals, paycheck splitting, and on-demand access to earned wages. Because Gusto runs payroll, we sit at the source of income itself, positioning us to be a powerful financial operating system for workers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns core Wallet experiences and works at the intersection of payroll and consumer banking. You\u0026#39;ll build products that help workers smooth cash flow between paychecks, save automatically, and avoid predatory alternatives like payday lenders and overdraft fees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own roadmap initiatives spanning Gusto financial services, helping workers make financial progress across spending, saving, credit, and money management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship consumer banking experiences across the customer lifecycle - onboarding and activation, everyday usage, retention and engagement, and customer support - on all surfaces a customer wishes to engage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take responsibility for the business outcomes of your workstream as a true owner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the fintech infrastructure and payments expert that reliably untangles complexity and ships durable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Gusto\u0026#39;s unique position in the payroll ecosystem to build consumer features that can only be built at the origination of income\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand our customers, particularly hourly and salaried workforces to craft product narratives and help create real financial progress.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get in the trenches with cross-functional teams spanning Product, Engineering, Design, Data, Risk, Compliance, Legal, and Ops to ship resilient, compliant, and delightful products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and execute opportunities with external vendors (e.g., issuing banks, card processors, banking infrastructure providers) to deliver reliable, integrated experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure what matters — define KPIs around activation, funding, engagement, and retention, and use data to drive prioritization, learning, and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience, with directly related product management work in accounting, financial software, or an adjacent domain (mandatory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has familiarity with AI tools and comfortable using AI tools, including prototypes to accelerate the development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is data oriented and experienced using data to inform decisions and track outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings meaningful familiarity with accounting concepts (journal entries, reconciliation flows) and can ramp quickly into the accounting product space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is comfortable facing ambiguous problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to wear multiple hats, for example conducting user research, forecasting product adoption or prototyping a new feature all in the same week\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can understand not just how an individual feature works, but how it fits into the broader accounting system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is comfortable working through detailed workflows, edge cases, data mappings, ledger concepts, and controls needed for accountant confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should have strong frameworks/foundations to meaningfully prioritize and deliver on customer needs and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver, and $210,000/yr to $260,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8160675/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8142163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523766,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"232340","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"273000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"313659","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8142163,"updated_at":"2026-10-30T09:58:55-04:00","requisition_id":"J-017865","title":"Principal Product Manager, Payroll Platform","company_name":"Gusto, Inc.","first_published":"2026-10-08T15:09:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools, automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship, using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners, building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity, blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every payday is a promise between a business and the people who make it possible. At Gusto, we want to make keeping that promise effortless so small business owners can focus on growing their business, and their teams can count on being paid. As work evolves, we have an opportunity to make payroll simpler, more connected, and more useful than ever.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal Product Manager for Payroll Platform, you’ll build the foundation for that future. You’ll shape the APIs that help teams and partners create new ways to pay people, connect payroll to the tools where work happens, and enable AI agents to turn complex tasks into simpler experiences. Your work will help businesses spend less time preparing payroll and give product builders more room to innovate, with trust built into every step. You’ll join a lean team where PMs prototype, experiment, and ship with AI and where your ideas can become the capabilities others build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership:\u0026lt;/strong\u0026gt; Define the vision, strategy and roadmap for Payroll Platform. Decide what belongs in the shared platform and what teams build on top, including API contracts, common pay-input interfaces and the boundaries between payroll and neighboring systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Drive adoption by the teams, partners and agents building on payroll. Define and use metrics for adoption, reliability and error rates, and connect them to customer outcomes such as fewer payroll errors and less time preparing payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate:\u0026lt;/strong\u0026gt; Lead work across engineering, design, data and compliance. Partner with the teams consuming the platform, make speed-versus-safety trade-offs explicit, and help what they build feel like one product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a unified payroll API and lead migrations of existing users and systems onto it, making it easier for teams and partners to support different worker types and new ways to pay people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the payroll actions, controls, audit trails and evaluations that let AI agents work safely. Prototype and test with AI, and expand agent autonomy as evidence supports it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of direct Product Management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a platform, API or developer product that other teams or partners built on, and driving its adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency in APIs, data models and system design, with experience leading a migration to a new API or interface and credibility with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong platform judgment: you can decide what the shared system should and shouldn’t do, and make thoughtful choices about contracts and other decisions that are difficult to reverse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for trust in systems where errors have real consequences, including clear controls, auditability and evidence-based expansion of automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLMs or agents, including tool design and evaluations. You use AI to prototype and ship, and can explain the choices and trade-offs behind your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading multi-team work across engineering, design and data, and connecting platform metrics to customer outcomes. Payroll, payments, tax or fintech experience is a plus, not required; we’ll teach the domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8142163/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7868243","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3425110,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"210525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"250000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"289472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7868243,"updated_at":"2026-10-30T09:44:03-04:00","requisition_id":"J-017223","title":"Principal Product Manager, Unified Service Platform ","company_name":"Gusto, Inc.","first_published":"2026-08-06T16:31:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re building a world where every customer need is understood, matched with the right expertise, and driven to the right resolution, by the right person or AI, at the right time. Making that real requires a sophisticated \u0026quot;System of Intelligence\u0026quot; that understands customer intent, judges problem complexity, decides whether AI or a human should take it, and retrieves exactly the right knowledge and data to answer. T\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal Product Manager for the AI-First Service Platform, you\u0026#39;ll own core capabilities of the intelligence layer and surface area experience behind Gusto\u0026#39;s customer-facing AI help/service — the models and infrastructure that determine what a customer needs, whether AI or a human should resolve it, what context travels with every handoff, and what knowledge the system draws on to answer. You\u0026#39;ll own multiple capabilities and/or channels across voice, chat, and email, and you\u0026#39;ll be accountable for how well the whole parts of the system actually perform for customers, not just what ships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for a systems thinker and hands-on builder. You\u0026#39;ll tear down what\u0026#39;s overly complex, design simple and durable architecture in its place, experiment and iterate rapidly and create the conditions where operational efficiency and great customer experience reinforce each other — not trade off against each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for someone who can think from first principles, influence at the senior level, and still get into the details when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Service Platform (USP) team is the operational backbone behind Gusto\u0026#39;s customer experience. We build intelligent systems that align Sales and Service teams around a single source of truth — replacing fragmented tools with a cohesive \u0026quot;System of Intelligence\u0026quot; that gives every team member the full context they need to serve customers effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an AI-native team building agentic solutions that transform how work gets done. We own the AI-Human-AI loop across voice, chat, and email — ensuring every interaction, internal or external, is seamless, informed, and effortless. Our north star is simple: make it easy for Gusto\u0026#39;s teams to do their best work, so every business we serve feels the difference.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own core capabilities of Gusto\u0026#39;s AI service intelligence layer (e.g. intent understanding, escalation and handoff decisions, context ingestion, or knowledge and retrieval)\u0026amp;nbsp; across voice, chat, and/or email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine the models and frameworks that decode what customers need and determine whether AI or a human is the right path to resolution, partnering with engineering and data science to continuously improve accuracy and eliminate context loss across handoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the evaluation layer for the systems you ship — define what \u0026quot;good\u0026quot; means, build the evals and monitoring that prove it in production, and close the loop between what the model does and what the customer actually experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment, learn, iterate, and ship impactful solutions rapidly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and dismantle legacy systems and hard-coded workflows that create friction, replacing them with flexible, intelligent architecture that scales with Gusto\u0026#39;s growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with GTM and Service teams so the system reflects real operational needs, translating frontline insights into prioritized product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track the metrics that matter — solve rate, satisfaction, escalation accuracy, handle time, and customer effort — using data to diagnose breakdowns in the customer journey and drive continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker with 8+ years of product management experience building complex, data-intensive platforms — ideally in customer service, CRM, or enterprise SaaS environments where routing, orchestration, or workflow automation were core to the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with AI/ML concepts — particularly intent classification, NLP, and agentic systems — with a track record of translating model capabilities into tangible product outcomes at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on builder who can move fluidly between strategy and execution — equally comfortable whiteboarding architecture with engineers, influencing senior stakeholders, and diving into the data to pressure-test assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional instincts and a demonstrated ability to align Sales, Service, and Engineering teams around a shared product vision, even in the face of competing priorities and organizational complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward simplicity — someone who defaults to first principles when solving hard problems, knows when to tear down legacy systems rather than patch them, and measures success by how much friction they remove for customers and teammates alike\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7868243/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8304582","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590623,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"210640","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"247500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"284364","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8304582,"updated_at":"2026-10-30T10:28:31-04:00","requisition_id":"J-017979","title":"Product Counsel, Payroll and Fintech","company_name":"Gusto, Inc.","first_published":"2026-10-26T12:59:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Product Counsel\u0026lt;/strong\u0026gt; to join our growing Product Commercial Legal team and \u0026lt;strong\u0026gt;redefine how we advise on payroll, fintech and tax products at scale\u0026lt;/strong\u0026gt;. This is not a “keep the lights on” product counsel role—it’s a \u0026lt;strong\u0026gt;transformational opportunity to build the function of the future\u0026lt;/strong\u0026gt;, powered by AI and cutting-edge process design while working collaboratively within our consumer fintech and payments products to support the risk-adjusted development of Gusto’s payroll, benefits and HR services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, Legal \u0026amp;amp; Compliance operates as an AI-native team. We expect every team member to actively leverage AI tools to improve quality, scale, and speed, while designing right-sized human-in-the-loop controls to ensure accuracy and quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own Gusto’s \u0026lt;strong\u0026gt;end-to-end legal advisory support of product development\u0026lt;/strong\u0026gt;, review, updates, and advancements in partnership with product managers, engineers, design, business development, commercial, privacy, security, risk and other stakeholders while also leading the adoption of \u0026lt;strong\u0026gt;AI-driven review tools\u0026lt;/strong\u0026gt;. You will set the \u0026lt;strong\u0026gt;standards, playbooks, and tooling\u0026lt;/strong\u0026gt; that allow Gusto’s product legal function to scale with speed and intelligence as the company grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the \u0026lt;strong\u0026gt;driver of innovation\u0026lt;/strong\u0026gt;: determining thresholds for review, implementing smarter ways of working, and leading the way in educating our legal and compliance teams—and the business at large—on \u0026lt;strong\u0026gt;new industry practices and breakthroughs in smarter product development and counseling\u0026lt;/strong\u0026gt;. If you’re energized by building from the ground up, pushing boundaries, and leaving a mark on how in-house legal can operate in this new AI-powered era, this role is your chance to do just that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Legal \u0026amp;amp; Compliance team partners with product teams to enable innovation, facilitate responsible company growth, accelerate the Gusto roadmap, and provide compliant products to our customers, through solution-focused counsel on legal and business risks. We are passionate about using groundbreaking technology and excellent service to elevate the experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex regulatory frameworks to design and mature Gusto’s core products including, payroll, fintech, tax and payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look around corners, creatively solve problems, and help define business strategy as Gusto expands its functionality to meet the needs of US businesses that have hired or are preparing to hire employees and/or contractors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Counsel the Product, Engineering, Design, and Business Teams and help them navigate a range of issues related to payroll products and/or partnerships, domestic and international payments, data privacy, and tax.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable processes to manage legal risk and accelerate product expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our Commercial Team to advise on product risk, work through redlines, and negotiate with counterparties.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively test, pilot, and recommend next-gen AI solutions, ensuring the Product Legal team is always on the leading edge of innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;JD degree and a member of a State bar/ active license to practice law.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined legal experience, with experience working in an in-house legal department at a technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting the development of payroll, fintech, tax and payment products and the launches and scaling of highly regulated, yet innovative, domestic and global products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build consensus and build strong relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in working collaboratively to help business clients understand and own risk-based decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creatively solving problems, balancing legal risk and business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and the ability to follow through in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative approach and demonstrated ability to work well under pressure, cross-functionally, and independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working closely with Commercial or Contracts Counsel to support deal closure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI review tools (\u0026lt;strong\u0026gt;GCAI or similar\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success \u0026lt;strong\u0026gt;building and improving processes\u0026lt;/strong\u0026gt;, not just running them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for showing that \u0026lt;strong\u0026gt;Product Legal is a driver of innovation and business impact, not a blocker.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’d love to see you bring to the table:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A passion for AI and technology as drivers of legal transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulated industries (e.g., financial services, payroll/tax SaaS, healthcare).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative problem-solving skills and the confidence to take smart risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy, curiosity, and a drive to be part of something groundbreaking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team-first approach, with no job too big or too small.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span data-slate-fragment=\u0026quot;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\u0026quot;\u0026gt;Our cash compensation amount for this role is between $199,150 - $245,618/year in Denver and between $221,275 - $272,906/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8304582/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8148547","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3526144,"location":{"name":"Atlanta, GA - Hybrid; Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"192000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"288000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8148547,"updated_at":"2026-10-30T10:00:53-04:00","requisition_id":"J-017866","title":"Product Marketing Leader - Innovation \u0026 Experimentation","company_name":"Gusto, Inc.","first_published":"2026-08-24T14:34:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, customer-obsessed, AI-fluent product marketer to help bring new products, offers, and motions to market — and to find product-market fit through a growth-oriented test-and-learn approach.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits on a newly formed Experimentation team, built specifically for the work that doesn\u0026#39;t yet have a settled audience or a clear owner as Gusto quickly evolves our product offerings and the complexity of work we can manage on behalf of small businesses. You\u0026#39;ll shape positioning before it\u0026#39;s proven, test demand, learn fast, and iterate on what works. You\u0026#39;re comfortable building into a system rather than relying on one that already exists — this is earlier-stage but highly strategic work, where the path isn\u0026#39;t repeatable yet. Once an audience, product, and GTM motion are proven, the work hands off to the existing product marketing pods — this team\u0026#39;s job is to prove it first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who thrives in both strategy and execution: equally comfortable identifying market opportunities, shaping cross-product narratives, and rolling up their sleeves to turn strategy into action. This role will work deeply with leaders across Product, Sales, Growth, and Marketing to align strategies and drive measurable results.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this sounds like you, and you’re passionate about helping small businesses succeed, we’d love to meet you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Execute GTM Strategy\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead go-to-market strategy and execution across product areas—partnering with Growth, Product and Marketing to shape customer segmentation, pricing, and GTM motions that drive adoption and growth.\u0026lt;strong\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Turn Insights Into Action\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Synthesize market research, customer insights, usage data, and cross-functional input to identify opportunities and inform strategy. Translate strategy into actionable plans and ensure GTM execution lands with excellence.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Contribute to a culture of excellence\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Create clarity and focus in every project you take on, raise the bar on craft, and foster a culture of insight-driven thinking, collaboration, and results.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Alignment \u0026amp;amp; Accountability\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Act as the strategic tissue across Product, Sales, Marketing, and Customer Experience to drive shared goals and orchestrate execution across teams, leveraging technology. Bring structure, momentum, and accountability to complex initiatives. Build new ways of working by building net-new processes/systems that didn’t exist prior.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Own Performance \u0026amp;amp; Optimization\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Define success metrics and track performance across initiatives. Drive regular reviews of GTM performance and lead iteration to improve outcomes over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record of shaping GTM strategy in ambiguous yet highly ambitious environments — 0-to-1 products, new markets, or building new motions within an existing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move between strategic planning and hands-on execution—comfortable with ambiguity and bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration and communication skills; adept at influencing across Sales, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with customer segmentation, positioning, pricing, and GTM planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SMB, fintech, HR/benefits/payroll tech, or a complex multi-audience business is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly AI fluent; able to build AI systems and unlock new ways of working through AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our cash compensation amount for this role is targeted at $190,000 - $235,000/yr in Denver \u0026amp;amp; Phoenix/Scottsdale, and $220,000 - $275,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8148547/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8205633","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3551371,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"171915","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"202000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"232085","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8205633,"updated_at":"2026-10-30T10:06:50-04:00","requisition_id":"J-017973","title":"R\u0026D Insights and Operations - Growth","company_name":"Gusto, Inc.","first_published":"2026-09-25T00:17:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a builder to help construct a world class Growth organization. This is an opinionated leader that is motivated by creating big picture vision and digging into where the biggest opportunities are, sizing them, and building the systems, rigor, and connective tissue that let Growth and GTM operate cohesively. This is a member of Gusto\u0026#39;s Insights \u0026amp;amp; Operations (I\u0026amp;amp;O) team — our internal Strategy/BizOps function — embedded against Growth, partnering closely with our Head of Growth and our CRO-side GTM leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is intentionally IC-first. You\u0026#39;ll start by going deep on the highest-leverage problems in Growth, build a point of view grounded in data, and drive it to outcome. As trust and scope grow, this role is expected to expand — most likely into owning the operating bridge between Growth and our broader go-to-market organization, and potentially into building and leading a small team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Growth organization is on an ambitious trajectory: we\u0026#39;re building toward a much more self-serve-led motion, and the opportunity ahead is significant. As Growth scales, we have a chance to be much more intentional about how it connects to Product and to our go-to-market teams (sales, demand gen, expansion sales, pricing, etc) — building a shared, prioritized roadmap and clear visibility into dependencies from the ground up, rather than retrofitting it later.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and size the highest-leverage opportunities for Growth: go from a fuzzy problem to a clear-eyed analysis of the opportunity, a recommendation on whether to pursue it, and a plan if the answer is yes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anchor on problems, not headcount: dig into what\u0026#39;s actually slowing the Growth organization down, define how to build a best in class engine, size the opportunity, and decide what\u0026#39;s worth solving before proposing who or what is needed — not the reverse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operating rhythm for Growth and drive execution against it: planning cycles, prioritization, and a shared, prioritized roadmap that makes trade-offs and dependencies visible across Growth R\u0026amp;amp;D, Product R\u0026amp;amp;D, and GTM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring real analytical rigor to how Growth invests — attribution, LTV, and testing/experimentation discipline — so decisions about where to deploy resources are tied clearly to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the gap between Growth R\u0026amp;amp;D and go-to-market: build the mechanisms (shared roadmap, dependency tracking, decision forums) that let both orgs operate as one team working toward the same number, rather than two orgs trading requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design an operating system anchored in technology vs. humans: build the muscle and mechanisms the Growth org can through automation, and hand off ownership once a system is running\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to Growth leadership: pressure-test strategy, surface risks and blind spots early, and bring an opinionated point of view, not just facilitation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI as a default, not an add-on: build reusable, AI-powered workflows for planning, synthesis, and reporting so manual coordination is the exception, not the norm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot when a team is optimizing for the wrong thing: recognize when more effort against the current approach won\u0026#39;t get us where we need to go, and push teams toward a fundamentally different path rather than a marginal improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for how I\u0026amp;amp;O operates, not just how Growth operates: share what\u0026#39;s working, question what isn\u0026#39;t, and help the broader I\u0026amp;amp;O team build a stronger, more consistent craft.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years in operations, business operations, or strategy \u0026amp;amp; ops at a high-growth technology company. This must include time spent building a growth function from an earlier, less mature stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with the discipline behind growth decision-making: attribution and LTV modeling, testing and experimentation, and translating marketing/growth spend into demonstrable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of working at the intersection of growth and go-to-market (or product and sales) — connecting teams with different incentives around a shared goal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong point of view on how operations should scale: knowing when a problem needs a dedicated system vs. when it needs reprioritization, and resisting the urge to grow headcount by default.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort starting as an individual contributor — going deep on one problem set before taking on broader scope — balanced with a demonstrated ability to build and lead teams when the moment calls for it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills, able to manage multiple senior stakeholders and competing priorities in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication — able to tailor for executive audiences and drive alignment on hard, ambiguous trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial acumen: comfortable managing financial tracking and reporting across a complex org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Low ego and a bias toward collaboration: someone who works well across teams that all want the same outcome but don\u0026#39;t yet have the bridges to get there together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep empathy and enthusiasm for small business customers, and excitement about joining a company still very much in its building phase.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re drawn to ambiguity, not intimidated by it — you\u0026#39;d rather build the map than wait for someone to hand you one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view and you share it — you\u0026#39;d rather say the harder, more useful thing than stay neutral to keep the peace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re energized by change and by building something new, even when it means occasionally undoing your own work to get it right.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You default to using AI to move faster and think bigger, and you save your own time and judgment for the calls only a person can make.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-slate-fragment=\u0026quot;JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMk91ciUyMGNhc2glMjBjb21wZW5zYXRpb24lMjBhbW91bnQlMjBmb3IlMjB0aGlzJTIwcm9sZSUyMGlzJTIwYmV0d2VlbiUyMCUyNDE2MiUyQzAwMCUyMC0lMjAlMjQyMDAlMkMwMCUyRnllYXIlQzIlQTBpbiVDMiVBMERlbnZlciUyMGFuZCUyMGJldHdlZW4lMjAlMjQxOTElMkMwMDAlMjAtJTIwJTI0MjM3JTJDMDAwJTJGeWVhciUyMGZvciUyME5ldyUyMFlvcmslMkZTYW4lMjBGcmFuY2lzY28lMkMlMjBGaW5hbCUyMG9mZmVyJTIwYW1vdW50cyUyMGFyZSUyMGRldGVybWluZWQlMjBieSUyMG11bHRpcGxlJTIwZmFjdG9ycyUyMGluY2x1ZGluZyUyMGNhbmRpZGF0ZSUyMGxvY2F0aW9uJTJDJTIwZXhwZXJpZW5jZSUyMGFuZCUyMGV4cGVydGlzZSUyMGFuZCUyMG1heSUyMHZhcnklMjBmcm9tJTIwdGhlJTIwYW1vdW50cyUyMGxpc3RlZCUyMGFib3ZlLiUyMiU3RCU1RCU3RCU1RA==\u0026quot;\u0026gt;Our cash compensation amount for this role is between $188,510 - $232,496/year in Denver and between $221,275 - $298,721/year for New York/San Francisco, Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34848,"name":"Insights \u0026 Operations","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8205633/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8209666","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552969,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"161225","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"197500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"233776","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8209666,"updated_at":"2026-10-30T10:07:05-04:00","requisition_id":"J-017938","title":"Recruiting Operations and Transformation Lead","company_name":"Gusto, Inc.","first_published":"2026-10-02T17:42:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate Recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into the People Operations, Services \u0026amp;amp; Technology (POST) organization, this role sits at the intersection of strategy, technology, and operations. You\u0026#39;ll partner across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done — from requisition to offer to onboarding handoff — creating scalable experiences for candidates, hiring teams, and Recruiting partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to leading enterprise process transformation initiatives for recruiting, you\u0026#39;ll oversee the teams responsible for executing our core Recruiting workflows, including Recruiting Operations and Candidate Experience.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Lead Recruiting Process Transformation\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a multi-year strategy for transforming recruiting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze end-to-end candidate and hiring lifecycle workflows; from requisition intake through offer and onboarding handoff; to identify friction, inefficiencies, redundancies, and opportunities for simplification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Redesign processes using Lean, service design, and automation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult with technical partners to understand how tooling, AI, and agentic solutions (e.g., InviteOS) can support improved recruiting efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Recruiting leadership to define, track, and report on recruiting metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Drive Technology-Enabled Improvements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency, including AI-native recruiting platforms such as InviteOS, our custom recruiting tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements (Greenhouse, sourcing tools, scheduling tools) to drive prioritization for recruiting technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure process design and technology decisions work together to create sustainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance configuration, workflow redesign, and policy changes to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Lead Operational Excellence\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Provide leadership for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Recruiter Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own transformation of core recruiting workflows, requisition management, and interview/offer processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve throughput, quality, and controls across sourcing-to-offer stages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team responsible for candidate-facing support and experience across the hiring journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with People Tech to evaluate and deploy modern technology solutions or replace current solutions where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop candidate experience metrics and continuously improve satisfaction and time-to-fill outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Establish Operational Governance\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define operational standards, process ownership, documentation, and governance across Recruiting operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build mechanisms to continuously identify improvement opportunities through operational data (e.g., Greenhouse reporting, PHC-style ticket analysis) and candidate/hiring manager feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Lead and Develop Teams\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build organizational capability in process improvement methodologies and change management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Partner Across the Business\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence senior stakeholders across Recruiting leadership, People Tech, Finance, IT, Security, and Legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business hiring priorities into operational improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional initiatives requiring alignment across multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading managers and operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success leading enterprise-scale process transformation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing recruiting operations, candidate experience/support, or similar service organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of recruiting technology ecosystems (Greenhouse or comparable ATS, sourcing tools, scheduling/case management platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to use operational metrics (time-to-fill, pipeline conversion, candidate satisfaction) to drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence senior leaders without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing recruiting technology or enterprise workflow platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-enabled recruiting automation and candidate support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean Six Sigma certification or equivalent operational excellence training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading organizational change and large cross-functional programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Success in This Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within your first year, you will have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Established a transformation roadmap for Recruiting operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identified and delivered measurable improvements in key candidate and hiring lifecycle processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced manual work through workflow redesign and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved candidate experience effectiveness and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increased operational visibility through standardized metrics and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built a culture where continuous improvement becomes part of day-to-day recruiting operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Leadership Competencies\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This leader excels at:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic systems thinking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidate obsession\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing innovation with operational rigor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $147,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $173,000/yr to $225,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a HYBRID role where you will be expected onsite Tuesday and Wednesday in either New York, Denver, San Francisco.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8209666/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8248374","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3568744,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"115745","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"136000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"156256","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8248374,"updated_at":"2026-11-04T17:22:08-05:00","requisition_id":"J-018053","title":"Sales Engineer","company_name":"Gusto, Inc.","first_published":"2026-11-04T17:22:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a highly customer-facing role at the intersection of engineering, solution architecture, agentic AI, and customer delivery. You will work directly with stakeholders and own the technical discovery for our ongoing opportunities end to end. Once a deal is qualified, you scope, build, embed with the client, and build it yourself, code that holds up against real tax and jurisdiction data, not a prototype you clean up later. What you ship only counts once the client is paying for it, it\u0026#39;s live, and it\u0026#39;s measurably cutting the manual work they used to do by hand, hours saved, tickets deflected, risk reduced. You should be comfortable speaking with both technical and executive stakeholders, moving quickly from problem discovery to prototype, and turning complex workflows into production-ready agents and multi-agent systems.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope \u0026amp;amp; Qualify:\u0026lt;/strong\u0026gt; Give Sales a technical feasibility read early on ambiguous Enterprise opportunities, then own scoping the compliance challenge once the deal is sales-qualified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define the Problem:\u0026lt;/strong\u0026gt; Own requirements gathering on complex, ambiguous opportunities, scoping the problem clearly enough for Sales, Product, and Engineering to align on it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prove It First:\u0026lt;/strong\u0026gt; Build a working proof-of-concept of the proposed agent when a deal needs to see feasibility before committing to the full build, tailored from a hands-on integration engineer to a VP of Payroll Tax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make the Business Case:\u0026lt;/strong\u0026gt; Translate every deployment into the business case that justifies the subscription: hours saved, risk reduced, compliance simplified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Build:\u0026lt;/strong\u0026gt; Embed with clients and write the code yourself, work that runs their compliance decisions instead of just connecting to them. There\u0026#39;s no fixed method yet, you figure out what each engagement needs and build it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear the Blockers:\u0026lt;/strong\u0026gt; Diagnose and fix the data issues, jurisdiction mapping, tax ID reconciliation, that stand between a client and production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bridge the Gap:\u0026lt;/strong\u0026gt; Keep technical teams and business stakeholders aligned as requirements evolve mid-engagement, so scope changes don\u0026#39;t blindside either side.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Handoff:\u0026lt;/strong\u0026gt; Deliver the build and a runbook Client Success runs solo without the need to loop back the FDE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Close the Loop:\u0026lt;/strong\u0026gt; Feed structured signal from both the sales motion and the build motion back into product and go-to-market strategy, including infrastructure gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create Implementation Playbooks:\u0026lt;/strong\u0026gt; solution patterns, demo flows, and deployment documentation that make future deployments faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated 5+ years of hands-on experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Engineer, AI Engineer, Implementation Engineer, Solutions Architect, Technical Consultant, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of shipping production systems in ambiguous, client-facing environments, with demonstrable evidence of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;REST APIs, webhooks, event-driven systems, auth patterns, data modeling, idempotency, and failure modes, not just happy-path builds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building production systems in highly regulated categories, payroll, tax, or compliance fluency deep enough to run a conversation with a client\u0026#39;s compliance team without a translator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic workflows beyond prototypes: MCP or function-calling patterns, evaluation and reliability practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Deep technical discovery skills with the ability to navigate a high degree of ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to scope a technical solution from an ambiguous opportunity, build the business case that justifies a subscription, and ship a pattern the next engagement can reuse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to present to and influence a range of audiences, from individual engineers to executive sponsors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, passionate about our mission, and deep empathy for the clients whose compliance work you\u0026#39;re automating\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with a specific HR/payroll platform\u0026#39;s integration surface, enterprise procurement or security review processes, or MEDDPICC-style deal frameworks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Builders who can sit with a customer, understand the real problem, quickly build an agentic solution, and present it clearly enough that the customer immediately sees the value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll thrive here if you are technical, customer-facing, fast-moving, and independent. You prototype and debug rather than only coordinate. You take responsibility for the customer outcome, communicate proactively, flag risks early, and follow through. You are comfortable being the technical adult in the room, whether you’re speaking with a customer’s architect, operations lead, engineering team, or VP of Payroll.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone low-ego, collaborative, sharp, and highly accountable - someone who can build trust with customers while also building real technical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total cash compensation amount for this role is targeted at $88,000-140,000 in Scottsdale, $95,000-150,000 in Denver, and $115,000-181,000 in New York \u0026amp;amp; San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8248374/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8257865","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573221,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"111835","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"137000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"162161","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8257865,"updated_at":"2026-10-30T10:20:15-04:00","requisition_id":"J-018140","title":"Senior Commercial Lines Account Manager","company_name":"Gusto, Inc.","first_published":"2026-10-13T23:05:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building its own P\u0026amp;amp;C insurance agency — moving from a third-party referral model to a first-party, payroll-integrated experience that protects small businesses as they grow. We have policies in force and a growing book of business. What we don\u0026#39;t yet have is a licensed account manager inside the company servicing it. You\u0026#39;ll be our first, and the foundation of the service function: owning daily servicing of the book, running the proactive outreach that keeps clients correctly covered, and turning every recurring case into a product spec so the next hundred don\u0026#39;t need a human.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business Insurance team is building Gusto\u0026#39;s P\u0026amp;amp;C insurance agency from the ground up, across core small commercial lines including Workers\u0026#39; Compensation. We partner closely with carrier counterparts and work hand-in-hand with product, engineering, design, data, sales, and licensed insurance professionals to ship a quote, bind, and service experience that\u0026#39;s fast, accurate, and easy to manage over time. The team is small, cross-functional, and highly execution-oriented — ideal for someone who thrives in ambiguity and wants to build durable operations in a zero-to-one environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own daily servicing of the assigned book: endorsements, certificates of insurance, coverage questions, premium audits, billing disputes, cancellations, reinstatements, and renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for outcomes connected to Business Insurance customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between insureds, carriers, and our licensed producers — explaining coverage, exclusions, and exposures in plain language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run proactive outreach using payroll data a traditional agency doesn\u0026#39;t have: catching FEIN mismatches, new-state hires, and class code drift before they become coverage gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work the pending cancellation and non-pay queue — find out what\u0026#39;s actually driving each cancellation, fix what\u0026#39;s fixable, and secure reinstatement or replacement coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle claims intake and status reporting, and coordinate hand-offs to the carrier\u0026#39;s adjusting team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document every recurring case as a product spec, partnering with product and engineering to automate certificate generation, endorsement submission, and intake triage — using AI tools daily for drafting, summarization, and triage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write the SOPs, escalation paths, and service standards for the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, servicing small commercial accounts end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workers\u0026#39; Compensation depth — class codes, experience modifiers, premium audits, and state-specific requirements. Pay-as-you-go WC experience is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in carrier portals (Hartford, AmTrust, etc) and coordinating with carrier underwriting/servicing teams to service an agency book of business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI and automation fluency — you\u0026#39;ve used AI tools in real service work (drafting, summarization, triage, outreach) and have opinions about where they hold up and where they don\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence you build, not just execute — a process you documented, a workflow you redesigned, or a tool you got built. We\u0026#39;ll ask for specifics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A compliance instinct: you know when something needs a licensed person, a carrier\u0026#39;s sign-off, or a documented file, and you don\u0026#39;t improvise around it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An active Property \u0026amp;amp; Casualty producer license (Colorado resident preferred), or willingness to obtain one within 90 days of starting — we sponsor the coursework and exams — plus willingness to obtain nonresident licenses across our footprint over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt; industry designations (CISR, CIC, AAI, ACSR, or CPCU); multi-state or nonresident licensing already in place; experience at a digital agency, insurtech, or MGA, or having stood up a service function from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you don\u0026#39;t think you meet every point above but you\u0026#39;re excited about this work, apply anyway.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $83,265 - $102,000/year in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8257865/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8257877","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573224,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"131665","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"158000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"184331","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8257877,"updated_at":"2026-11-04T13:32:02-05:00","requisition_id":"J-018139","title":"Senior Commercial Lines Account Manager","company_name":"Gusto, Inc.","first_published":"2026-10-13T22:54:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building its own P\u0026amp;amp;C insurance agency, and our servicing team is growing right alongside it. You\u0026#39;ll lead the licensed team that keeps our commercial book correctly covered — endorsements, renewals, claims, carrier relationships — while building the systems, SOPs, and automation that let that team scale without headcount scaling at the same rate. This is a hands-on leadership role: you\u0026#39;ll hire, coach, and grow a small licensed team, own service quality and compliance for the function, and still pick up the phone when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business Insurance team is building Gusto\u0026#39;s P\u0026amp;amp;C insurance agency from the ground up, across core small commercial lines including Workers\u0026#39; Compensation. We partner closely with carrier counterparts and work hand-in-hand with product, engineering, design, data, sales, and licensed insurance professionals to ship a quote, bind, and service experience that\u0026#39;s fast, accurate, and easy to manage over time. You\u0026#39;ll lead the licensed servicing arm of that team — small today, growing fast — reporting into Financial Services leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and lead a small team of licensed account managers, setting the service standards, escalation paths, and quality bar they work against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service-level performance for the book — response and resolution time, endorsement cycle time and accuracy, save rate on the cancellation queue, client satisfaction — and report on it to Financial Services leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry the toughest escalations yourself: contested or rescinded broker-of-record situations, complex coverage disputes, and carrier issues your team can\u0026#39;t yet close alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the carrier relationship on servicing matters — appointment paperwork, escalation channels, SLA negotiation — and represent the servicing function in cross-functional planning with product and engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate recurring manual work into product requirements, partnering with product and engineering on automation (certificate generation, endorsement submission, intake triage), and push your team\u0026#39;s fluency with AI tools in daily service work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the compliance backbone of the function — supervision documentation, continuing education tracking, and record retention for licensed communications — in partnership with Legal and Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach your team\u0026#39;s growth through regular 1:1s and performance conversations, and build the hiring plan that keeps pace with the book.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, including 1–2+ years leading or supervising a service team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workers\u0026#39; Compensation depth — class codes, experience modifiers, premium audits, pay-as-you-go WC experience is a strong plus — and the ability to turn that depth into training and SOPs for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in carrier portals (Hartford, AmTrust, etc) and comfort partnering directly carrier relationship managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI and automation fluency — you\u0026#39;ve used AI tools in real service work, can coach a team to use them well, and have a track record of turning manual processes into automated ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A compliance instinct sharp enough to carry supervisory responsibility for licensed staff — you know what needs a licensed sign-off, a carrier\u0026#39;s approval, or a documented file, and you build that discipline into your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A coaching-first leadership style: you\u0026#39;d rather build a team that outgrows the need for you on any single case than be the best individual servicer in the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An active Property \u0026amp;amp; Casualty producer license (Colorado resident preferred, or obtainable within 90 days with Gusto\u0026#39;s support), plus willingness to obtain nonresident licenses across our operating footprint.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt; prior experience building or scaling a service function from scratch (agency, insurtech, or MGA); industry designations (CIC, CPCU, CISR, AAI); multi-state or nonresident licensing already in place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you don\u0026#39;t think you meet every point above but you\u0026#39;re excited about this work, apply anyway.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $92,245.00-$113,000.00 in Denver. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8257877/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8174849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537945,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"150640","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"177000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"203364","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8174849,"updated_at":"2026-11-02T19:38:04-05:00","requisition_id":"J-017924","title":"Senior Compensation Manager","company_name":"Gusto, Inc.","first_published":"2026-09-09T14:39:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Compensation Manager is a core member of Gusto\u0026#39;s People team, responsible for building and scaling the compensation programs that help us attract, retain, and reward top talent. This role exists to bring rigor, fairness, and strategic clarity to how Gusto thinks about pay — operating at the intersection of data, policy, and people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating with a systems-first, AI-native mindset, the Senior Compensation Manager uses automation, scalable workflows, and well-designed tooling to improve decision quality, ensure compliance, and reduce reliance on manual, one-off analysis. This role partners closely with HR Business Partners, Finance, Legal, and business leaders to ensure our compensation programs are grounded in market reality and aligned to our values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role is measured by the quality and fairness of compensation decisions, the scalability and reliability of our programs, and the degree to which the organization can operate with confidence — without constant intervention or heroics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s compensation function, built on first-principles thinking, is at an inflection point — scaling from early foundations to a mature, high-trust operation. You\u0026#39;ll have real ownership to shape how we design and deliver compensation as the company grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day to day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement, and communicate Gusto\u0026#39;s compensation programs, policies, and procedures, ensuring internal equity, external competitiveness, and alignment with business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with and influence key stakeholders — including HRBPs, Finance, and senior leadership — to translate compensation philosophy into clear, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead annual compensation cycles (merit, equity refresh, benchmarking) and own the end-to-end process from data collection through communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform market analyses and compensation studies using survey data (e.g., Radford/Aon, Mercer, Pave) to recommend pay ranges, job levels, and offer positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools and automation thoughtfully to accelerate analysis, synthesize benchmarking data, and reduce planning and reporting load — while maintaining sound judgment around data quality and decision guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain scalable compensation workflows and tooling — automating recurring analyses, audit processes, and reporting so programs run reliably without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain compensation dashboards and data visualizations that give leaders real-time insight into pay equity, market positioning, and budget utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft competitive, compelling offers to attract top-tier talent, and build playbooks to help recruiters and HRBPs communicate Gusto\u0026#39;s total rewards story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure ongoing compliance with federal, state, and local pay regulations — including pay transparency laws, FLSA classification standards, and emerging pay equity requirements — and proactively flag legislative changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with People Operations to integrate and optimize HRIS and compensation tools, ensuring data accuracy and system scalability as the company grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in Compensation, Total Rewards, People Operations, or a related analytical function — ideally in a high-growth technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; hands-on experience using AI tools or automation to accelerate analysis or synthesis, paired with strong judgment around trust and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience\u0026lt;/strong\u0026gt; running compensation cycles (merit, equity, benchmarking) and building scalable programs from early-stage to maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Survey benchmarking fluency:\u0026lt;/strong\u0026gt; direct experience with Radford/Aon, Mercer, Pave, or comparable compensation survey tools and methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems-first orientation:\u0026lt;/strong\u0026gt; experience building durable workflows, automating reports, or designing operating mechanisms that reduce recurring manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytical foundation:\u0026lt;/strong\u0026gt; advanced spreadsheet skills (Excel, Google Sheets), comfort with data modeling, and experience building dashboards or visualizations that leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of compensation and employment law,\u0026lt;/strong\u0026gt; including FLSA, pay transparency statutes, and pay equity frameworks — or foundational knowledge with a clear drive to build expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear, concise communicator\u0026lt;/strong\u0026gt; who can translate complex pay data into narratives and recommendations for non-specialist audiences, including executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort operating at multiple altitudes —\u0026lt;/strong\u0026gt; from hands-on analysis and modeling to advising leadership on compensation philosophy and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High integrity and intellectual curiosity;\u0026lt;/strong\u0026gt; someone who asks hard questions about fairness and market position, and isn\u0026#39;t satisfied with the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Background in Mathematics, Finance, Statistics, Economics, or a related quantitative field\u0026lt;/strong\u0026gt; is preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $154,045 - $189,989/year in Denver, between $181,000 - $223,573/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8174849/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7357545","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3281476,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"217020","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"255000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"292977","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7357545,"updated_at":"2026-11-02T12:37:38-05:00","requisition_id":"J-016474","title":"Senior Data Science Manager, Growth ","company_name":"Gusto, Inc.","first_published":"2026-04-29T20:52:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced, hands-on people manager to lead a data science and analytics team supporting Growth product initiatives. This role sits at the heart of how we use data — and increasingly AI — to understand, shape, and scale Gusto\u0026#39;s products. You’ll both manage a team of data scientists and analysts as well as personally get in-the-weeds to work closely with Product, Engineering, Design, Marketing, Sales, and Finance to deliver insights and frameworks that inform strategy, optimize user experiences, and accelerate business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a leader who can balance strategic influence with hands-on craft — someone who can guide senior Gusto leaders through data and AI strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and develop a team of data scientists\u0026lt;/strong\u0026gt; – hire, empower, and coach team members; set a high bar for analytical quality and career growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape product and business strategy through data\u0026lt;/strong\u0026gt; – partner with Product and cross-functional leaders to identify opportunities, prioritize investments, and influence long-term product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and scale measurement frameworks\u0026lt;/strong\u0026gt; – define key metrics, design monitoring systems, and ensure product initiatives — including AI-powered features — are rigorously tracked and evaluated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support experimentation and decision-making\u0026lt;/strong\u0026gt; – support inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), including designing evaluations for AI and ML-driven systems, ensuring findings are actionable and aligned to strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on AI-powered product development\u0026lt;/strong\u0026gt; – collaborate with ML Engineering and Product to bring intelligent features to life (personalization, predictions, intelligent automation), ensuring they\u0026#39;re grounded in customer insight and measured for real-world impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Balance strategic and hands-on impact\u0026lt;/strong\u0026gt; – dive deep into data, review and refine analyses, and ensure insights are both technically sound and business-relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence senior leadership\u0026lt;/strong\u0026gt; – communicate insights and recommendations clearly, framing trade-offs and shaping executive decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in data science\u0026lt;/strong\u0026gt; or related fields, \u0026lt;strong\u0026gt;with at least 4 years managing\u0026lt;/strong\u0026gt; and scaling high-performing data science teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep expertise in product analytics \u0026lt;/strong\u0026gt;– experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product-led environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency\u0026lt;/strong\u0026gt; – advanced coding skills, strong statistical reasoning, and familiarity with experimentation frameworks; ability to mentor data scientists on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product intuition\u0026lt;/strong\u0026gt; – experience working at the intersection of data science and AI product development; comfort reasoning about model behavior, evaluation design, and the tradeoffs of deploying AI in customer-facing contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and business acumen\u0026lt;/strong\u0026gt; – demonstrated ability to connect insights to product and business goals, and to influence roadmaps through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive communication skills \u0026lt;/strong\u0026gt;– proven experience presenting insights to senior stakeholders, turning complex data into clear and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration\u0026lt;/strong\u0026gt; – history of working closely with Product, Engineering, and go-to-market teams to drive decisions and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ML applications in product contexts (e.g., personalization, churn prediction, customer segmentation, or LLM-powered features) is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with multi-product SaaS ecosystems and customer lifecycle analytics is desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at and $185,000 - $217,000 in Denver, and $218,000 - $255,000 in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7357545/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7283301","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3259500,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"217020","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"255000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"292977","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7283301,"updated_at":"2026-10-30T09:39:52-04:00","requisition_id":"J-016273","title":"Senior Manager, Head of Sales Data Science \u0026 Analytics ","company_name":"Gusto, Inc.","first_published":"2025-09-30T15:03:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Senior Data Science Leader to empower our Sales Data team, the team that powers the insights, forecasting, and measurement infrastructure behind how we acquire, expand, and retain our revenue base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We expect this leader to be both a strategic partner and execution-focused. You\u0026#39;ll guide senior sales and marketing leaders through complex analytical questions, develop analysts into statistical and scientific thinkers, and collaborate cross-functionally with stakeholders across Sales Operations, Data Engineering, Finance, R\u0026amp;amp;D, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI tooling becomes deeply embedded in Gusto\u0026#39;s data infrastructure, the nature of analytics work is fundamentally shifting.\u0026amp;nbsp; Tasks that once consumed a significant portion of our analyst\u0026#39;s time, such as reporting, dashboard maintenance, and answering ad hoc questions, are increasingly handled by a maturing self-serve ecosystem. What remains are the hard problems: ones that require rigorous statistical thinking, causal reasoning, and the ability to draw defensible conclusions in messy, real-world conditions where controlled experiments aren\u0026#39;t always possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role has two equally important mandates. The first is operational: \u0026lt;/strong\u0026gt;Gusto\u0026#39;s sales data foundation has significant technical debt, and this leader will need to partner closely with Data Engineering to assess the current state, architect a modern and scalable data layer, and execute a phased remediation.\u0026lt;strong\u0026gt; The second is transformational: \u0026lt;/strong\u0026gt;as the foundation gets rebuilt, this leader must simultaneously evolve what the team does with it: moving from a function defined by query fulfillment and reactive reporting toward one defined by advanced forecasting capabilities, causal inference, and analytical rigor. The ideal candidate brings deep expertise in Sales data, a commitment to building strong foundations for scale, paired with a genuine command of experimentation and quasi-experimental methods, and can instill these capabilities across the team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the Sales Analytics team\u0026lt;/strong\u0026gt; -- Drive vision for and champion a team of data scientists and analysts to deliver impact across customer acquisition and product expansion sales teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insights and Recommendations:\u0026lt;/strong\u0026gt; Conduct deep-dive analyses to identify revenue drivers and anomalies. Translate complex data into clear, actionable insights and recommendations for senior leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rebuild the data foundation\u0026lt;/strong\u0026gt; -- alongside Data Engineering and Service Platform partners, drive the evolution of our foundational data systems needed to build a world class sales analytics ecosystem.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with key stakeholders\u0026lt;/strong\u0026gt; -- work closely with the Chief Revenue Officer, Sales Operations, Data Engineering, and the Service Platform team to align on a shared data and infrastructure roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve forecasting capabilities\u0026lt;/strong\u0026gt; -- Evolve our sales forecasting methodology to\u0026amp;nbsp; incorporate more rigorous analytics methods (eg propensity scoring, better seasonality controls, etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable self-service analytics with AI\u0026lt;/strong\u0026gt; -- leverage Gusto\u0026#39;s move toward AI-first development to create self-service analytics capabilities for operations\u0026amp;nbsp; partners. Stay ahead of emerging AI tools that can drive efficiency and accuracy in revenue analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive team excellence\u0026amp;nbsp; -- \u0026lt;/strong\u0026gt;Recruit, mentor, and develop a high-performing, proactive analytics team, shifting the culture from reactive query fulfillment toward strategic analysis. As AI handles more of the routine reporting, define what excellence looks like for analysts in a world where causal thinking and statistical fluency are the new baseline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as connective tissue across the data org\u0026lt;/strong\u0026gt; -- identify opportunities where deeper technical solutions (e.g., from Data Engineering, Analytics Engineering, Data Science, or AI/ML Engineering) could accelerate revenue-driving analytics, and proactively bring the right partners into the conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in data science or related fields, with at least 4+ years leading a growing analytics team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership with a Builder Mindset:\u0026lt;/strong\u0026gt; A dynamic leader who inspires and develops teams while maintaining a “roll up your sleeves” attitude — able to step into the details when needed to build reports, run analyses, and troubleshoot.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Statistical and causal inference expertise\u0026lt;/strong\u0026gt; -- strong command of experimental design, causal reasoning, and quasi-experimental methods (e.g., difference-in-differences, synthetic control, regression discontinuity, propensity score matching) for settings where A/B testing isn\u0026#39;t possible. Comfortable navigating the assumptions required to make credible causal claims from observational data, and able to communicate those tradeoffs clearly to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue data systems expertise\u0026lt;/strong\u0026gt; -- deep experience working with Salesforce data at scale, including understanding data extraction strategies, CRM-to-warehouse reconciliation, and the challenges of treating Salesforce as a source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-first mindset\u0026lt;/strong\u0026gt; -- proven track record of inheriting messy, tech-debt-laden data environments and rebuilding foundations with long-term scalability in mind. Thinks in terms of systems, not patches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth\u0026lt;/strong\u0026gt; -- strong SQL skills, hands-on experience with dbt and Snowflake, comfort navigating transformation logic across multiple layers (Salesforce, BI, dbt, dashboards), and ability to mentor analysts on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and revenue domain knowledge\u0026lt;/strong\u0026gt; -- strong understanding of pipeline management, forecasting, quota and attainment tracking, acquisition and expansion motions, and cross-sell/upsell analytics in a multi-product SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership\u0026lt;/strong\u0026gt; -- ability to negotiate priorities and drive shared roadmaps with platform engineering, data engineering, and sales operations teams. Can go toe-to-toe with service platform managers on technical trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change management and team development\u0026lt;/strong\u0026gt; -- experience leading teams through significant transformation, raising performance expectations, coaching analysts toward more strategic work, and making tough talent decisions when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication skills\u0026lt;/strong\u0026gt; -- experience presenting infrastructure roadmaps and analytical insights to executive stakeholders, translating complex data system challenges into clear business terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-forward orientation -- \u0026lt;/strong\u0026gt;has a clear-eyed view of how AI tooling is reshaping the analyst role. Understands that as self-serve and automation absorb routine reporting and ad hoc work, the value of the team increasingly lives in statistical rigor, causal thinking, and the ability to answer questions that can\u0026#39;t be solved with a dashboard. Can articulate that vision compellingly and recruit, develop, and retain talent accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS/Growth Background:\u0026lt;/strong\u0026gt; Proven track record of successfully building and leading analytics functions in a high-growth SaaS or technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our annual base salary compensation range for this role is $218,000 - $255,000 in San Francisco \u0026amp;amp; New York, and $185,000 - $217,000 in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7283301/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8282421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539970,"location":{"name":"Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"118775","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"145500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"172224","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8282421,"updated_at":"2026-10-30T10:03:30-04:00","requisition_id":"J-017913","title":"Senior Paid Acquisition Manager, Paid Social","company_name":"Gusto, Inc.","first_published":"2026-10-14T16:00:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Gusto is looking for a seasoned Paid Acquisition Manager to own execution across paid social and emerging acquisition channels — testing new platforms, formats, and tactics to find what works before scaling. This is a high-visibility role at the intersection of performance marketing, channel experimentation, and AI-powered workflow design. You will own execution and day-to-day strategy for paid social and new channel tests, working within Gusto\u0026#39;s demand generation framework, with clear accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Apply and help refine Gusto\u0026#39;s paid acquisition measurement framework, including attribution philosophy and budget allocation principles, in partnership with the broader marketing team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Serve as the team\u0026#39;s go-to expert on paid social and AI-powered marketing workflows, documenting playbooks and best practices for the paid acquisition team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Identify, test, and validate new digital media channels and formats beyond core paid social — such as Google Demand Generation campaigns and ChatGPT ads — running structured pilots, defining success criteria upfront, and making the call on scale vs. kill within existing budget guardrails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn\u0026#39;t end at the click.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Align with the Brand and Influencer team to run the organic-to-paid feedback loop — turning proven organic and influencer content into paid scale, and feeding results back to sharpen what earns that investment next.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with Engineering to launch new pixels and tracking, troubleshoot platform-side issues, and QA implementations — keeping measurement reliable as tracking needs evolve.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner cross-functionally with Integrated Marketing, Product Marketing, Sales, Communications, and Web to align paid social with integrated campaigns and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;7+ years of performance marketing experience at a B2B SaaS, performance marketing agency, or high-growth consumer organization, with deep expertise in paid social and a track record of testing and scaling new channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok), including deep, hands-on, in-platform execution (campaign builds, audience/targeting strategy, creative testing, bid/budget management), with significant budget responsibility and a track record of driving measurable pipeline impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social\u0026#39;s contribution to business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is $108,570/yr to $133,000/yr in Denver and Scottsdale and $131,430/yr to $161,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8282421/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8180433","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539970,"location":{"name":"Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"118775","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"145500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"172224","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8180433,"updated_at":"2026-10-30T10:03:30-04:00","requisition_id":"J-017913","title":"Senior Performance Marketing Manager, Paid Social","company_name":"Gusto, Inc.","first_published":"2026-09-10T16:40:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Gusto is looking for a seasoned performance marketer to own execution across paid social and emerging acquisition channels — testing new platforms, formats, and tactics to find what works before scaling. This is a high-visibility role at the intersection of performance marketing, channel experimentation, and AI-powered workflow design. You will own execution and day-to-day strategy for paid social and new channel tests, working within Gusto\u0026#39;s demand generation framework, with clear accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Apply and help refine Gusto\u0026#39;s paid acquisition measurement framework, including attribution philosophy and budget allocation principles, in partnership with the broader marketing team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Serve as the team\u0026#39;s go-to expert on paid social and AI-powered marketing workflows, documenting playbooks and best practices for the paid acquisition team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Identify, test, and validate new digital media channels and formats beyond core paid social — such as Google Demand Generation campaigns and ChatGPT ads — running structured pilots, defining success criteria upfront, and making the call on scale vs. kill within existing budget guardrails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn\u0026#39;t end at the click.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Align with the Brand and Influencer team to run the organic-to-paid feedback loop — turning proven organic and influencer content into paid scale, and feeding results back to sharpen what earns that investment next.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with Engineering to launch new pixels and tracking, troubleshoot platform-side issues, and QA implementations — keeping measurement reliable as tracking needs evolve.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner cross-functionally with Integrated Marketing, Product Marketing, Sales, Communications, and Web to align paid social with integrated campaigns and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;7+ years of performance marketing experience at a B2B SaaS, performance marketing agency, or high-growth consumer organization, with deep expertise in paid social and a track record of testing and scaling new channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok), including deep, hands-on, in-platform execution (campaign builds, audience/targeting strategy, creative testing, bid/budget management), with significant budget responsibility and a track record of driving measurable pipeline impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social\u0026#39;s contribution to business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is $108,570/yr to $133,000/yr in Denver and Scottsdale and $131,430/yr to $161,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8180433/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7254336","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247980,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7254336,"updated_at":"2026-10-30T09:39:21-04:00","requisition_id":"J-016140","title":"Senior Product Design Manager, Payroll","company_name":"Gusto, Inc.","first_published":"2026-01-07T14:40:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;rbr2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;For the hundreds of thousands of small businesses we serve, our mission starts with one of their most critical responsibilities: paying their team. Getting payroll right isn’t just a feature—it’s the foundation of trust with every business that relies on us.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;As the Product Design Manager for Payroll, you\u0026#39;ll lead design in this senior level position for one of Gusto\u0026#39;s most complex and consequential product areas, shaping the future of a product that millions of people rely on for financial stability and personal prosperity. This is a high-impact, high-visibility role with broad scope. You\u0026#39;ll manage a team of designers and set the UX direction for Payroll, partnering closely with Product, Engineering, Research, Data, Ops, Compliance, and others to take on payroll complexity so our customers don\u0026#39;t have to.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Your work will include simplifying complex, reciprocal workflows, defining a long-term UX vision and rallying others around it, and leading automation and AI initiatives that make the work of paying a team disappear. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd2:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;ll also mentor designers, set the quality and judgment standard for AI-assisted design work across the broader Design team, and contribute to platform standards that help others across Gusto build consistent, high-quality experiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Team:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Payroll is the foundation of Gusto and our most-used, most-loved product. It’s the first Gusto experience many customers interact with, and it continues to power their success as they grow. Payroll also underpins our broader ecosystem, enabling the adoption of Benefits, Time Tracking, HR tools, and so much more. Our team is tasked with evolving and scaling this core experience for small businesses of all sizes, from solo entrepreneurs to growing companies. We focus on taking on the complexity of payroll so our customers don’t have to—making payroll faster, more flexible, and increasingly hands off.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead end-to-end design for Payroll — shaping experiences that help small businesses pay their teams correctly, on time, and with confidence.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and communicate the long-term UX vision for Payroll, and rally multiple teams around it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Product, Engineering, Data, Ops and others to set strategy and roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead product initiatives where AI and automation are central to the user experience, simplifying payroll and reducing manual work without compromising accuracy or trust.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborate with Research and Data to uncover customer insights and translate them into clear, actionable UX priorities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Influence product and technical roadmaps by advocating for design quality, customer needs, and long-term system health.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Set the quality and judgment standard for all design work — whether AI-assisted or not — including when to push further and when outputs meet the bar.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and scale shared patterns, principles, and standards that promote quality, consistency, and velocity.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Manage and grow a team of designers, providing mentorship, clear direction, and hands-on support across the team.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Champion the Payroll experience as the foundation of Gusto\u0026#39;s broader People Platform, ensuring seamless integration across Benefits, Time \u0026amp;amp; Attendance, and third-party tools.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;8–10+ years of product design experience, with at least 3 years leading and managing design teams.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing in complex domains i.e. financial products, healthcare, or similarly regulated environments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd4:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proven ability to drive alignment across cross-functional partners and represent design in high-stakes, strategic conversations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Deep systems thinking, with a track record of turning interconnected, complex workflows into experiences that feel simple and intuitive.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Clear, direct communication and storytelling skills, with the ability to explain design decisions and influence partners at all levels.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;A genuine bond to Gusto\u0026#39;s mission and the needs of small businesses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Ideally you have:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to assess AI-generated design directions: knowing when to use them, when to override them, and how to raise the quality bar on AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty, surface errors gracefully, and preserve user agency when automation gets it wrong, particularly in high-stakes contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a team through an AI workflow transition — not just adopting AI personally, but changing how a team works, including establishing new norms and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $237,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $279,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7254336/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7674093","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376584,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"184420","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"253578","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7674093,"updated_at":"2026-10-30T09:42:01-04:00","requisition_id":"J-017023","title":"Senior Product Manager, Tax Payments and Filing ","company_name":"Gusto, Inc.","first_published":"2026-07-16T10:14:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we\u0026#39;re proud to support more than 400,000 small businesses across the country, and we\u0026#39;re building a workplace that represents and celebrates the customers we serve. Learn more about our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards philosophy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026lt;/a\u0026gt; of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you\u0026#39;ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You\u0026#39;ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You\u0026#39;ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employer has to pay and file its taxes correctly and on time: to the right agency, the right form, the right day. At Gusto, our Tax Payments \u0026amp;amp; Filings team owns that promise for more than 500,000 businesses and millions of employees, moving billions of dollars to federal, state, and local agencies. You\u0026#39;ll join the team building the tooling, automation, and AI-enabled systems that keep Gusto ahead of constant regulatory change, working shoulder-to-shoulder with the Operations and Compliance teams who are your primary customers and the engineers who know this domain deeply. It\u0026#39;s high-leverage, deeply technical product work at the core of what makes Gusto trustworthy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Own the investment strategy for how Gusto gains leverage over tax compliance. Decide where the team places its bets, which capabilities to build, and how to sequence them for the biggest return, and set the long-term direction for where tax compliance at Gusto is headed. You\u0026#39;ll make the hard tradeoffs about where we spend our time and resources and turn them into a clear plan the team can execute against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Compliance that scales faster than Gusto grows: every customer\u0026#39;s taxes handled correctly and on time, no matter how fast the rules change or how much volume we add,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Partner across Engineering, Design, Operations, Compliance, Legal, and CX to find where the real friction is, validate solutions, and build alignment. Your primary customers are internal, the Operations and Compliance teams, and your job is to make them dramatically more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make it happen.\u0026lt;/strong\u0026gt; You\u0026#39;re here to build, hand in hand with your team. You\u0026#39;ll prototype, get into the weeds of tax, and use AI to ship scalable solutions faster than the rules can change. You\u0026#39;ll turn the real complexity of tax into systems that just work, and you\u0026#39;ll own the outcome end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on product management experience, including ownership of internal-facing platforms, tooling, or operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving leverage: building automation, tooling, or system improvements that removed real work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency and a genuine partnership with engineering, with comfort operating in complex codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a compliance-driven or highly regulated domain, where correctness isn\u0026#39;t optional and a government agency or regulator is effectively a stakeholder (ex. financial services, banking, insurance, tax, healthcare, or benefits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use data to find the highest-leverage opportunities, set goals, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional cross-functional partner, especially with internal customers like Operations and Compliance and with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring structure to ambiguity: define direction, sequence the work, and make deliberate prioritization tradeoffs based on clear frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7674093/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8244981","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567375,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8244981,"updated_at":"2026-10-30T10:16:53-04:00","requisition_id":"J-018149","title":"Senior Staff Engineer, Expansion Experiences","company_name":"Gusto, Inc.","first_published":"2026-10-16T14:01:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Most small businesses on Gusto are only using a fraction of what could actually help them run their business: the right plan tier, the right benefit, the right feature at the right moment. We\u0026#39;re investing in building more of that expertise directly into the product itself, through recommendations, nurture journeys, and self-serve conversion paths that work alongside the support our Sales team already provides.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer on Expansion Experiences, you\u0026#39;ll own outcomes across that whole funnel, from the moment a customer\u0026#39;s need surfaces through to the ongoing value of what they adopt. That means real autonomy: shaping the technical approach, partnering with Product, Design, and Data Science to decide what\u0026#39;s worth building, calling the shots on what to test now versus later, and flagging the technical investments the team will need before they become urgent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want your work to move retained and expansion revenue for a company serving 500,000+ small businesses, this is the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own outcomes across the full expansion funnel, not just a single surface or feature within it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the technical approach and architecture behind recommendations and conversion journeys so it holds up as a foundation other initiatives can build on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sharp scoping calls under a time box: ship the simplest version that proves or disproves an idea, then iterate based on what you learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design experiments and use ambiguous or noisy data to decide what\u0026#39;s worth scaling versus cutting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner independently with Product, Design, and Data Science to help shape the roadmap, not just execute it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar through pragmatic technical direction, strong code review, and mentoring engineers around you, scoping out work and delegating it to other engineers on the team once it\u0026#39;s ready to hand off.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 10+ years of software development experience, including building and shipping full-stack, customer-facing products at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket, and can operate independently across product, design, and data partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a growth, lifecycle, or conversion-focused context (onboarding, upsell flows, personalization, or recommendations) is ideal — or a demonstrated ability to think this way even without the exact domain background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to move quickly and execute with high quality — someone who ships, measures, and iterates rather than waiting for perfect certainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter initiatives end to end, from early concept through measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating ambiguity and leading peers through influence, without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale refactors, performance and reliability work, and a strong sense of technical ownership over your product area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of mentoring engineers and helping teams scale their impact, including knowing when to delegate scoped work to other engineers rather than carrying it yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of spotting technical or product opportunities before being asked, and building the case to prioritize them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails, React, GraphQL, and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at 191,000–240,000 in Denver \u0026amp;amp; most remote locations, and 225,000–275,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8244981/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8013480","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3474351,"location":{"name":"Atlanta, GA - Hybrid; Austin, TX - Remote; Chicago, IL - Remote; Denver, CO - Hybrid; Los Angeles, CA - Remote; Miami, FL - Remote; New York, NY - Hybrid; San Francisco, CA - Hybrid; Seattle, WA - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8013480,"updated_at":"2026-10-30T09:50:35-04:00","requisition_id":"J-017456","title":"Senior Staff Engineer - Tax Platform Engineering","company_name":"Gusto, Inc.","first_published":"2026-07-02T18:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Tax platform. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. The Tax team ensures Gusto customers remain compliant and confident by managing every aspect of payroll taxes—including setup, calculation, payments, filings, and year-end communications. We design seamless, end-to-end experiences that simplify complex processes and build the infrastructure that keeps taxes accurate and on time. By combining reliable systems with thoughtful design, our team makes one of the most complicated parts of running a business simple for employers. Tax is a stabilizing pace layer at Gusto: continuity and trust are paramount, change is deliberate, and impact is wide. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;the platform\u0026lt;/strong\u0026gt; that supports tax compliance for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build guardrails into the Tax platform\u0026lt;/strong\u0026gt; that enable Gusto to safely leverage agentic AI to interact with tax concepts in a way that ensures compliance, accuracy, stability, and reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and drive the technical strategy and roadmap \u0026lt;/strong\u0026gt;for your team’s domain area in alignment with team and group-level OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and prioritize long-term investments \u0026lt;/strong\u0026gt;to improve foundational systems and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead improvements \u0026lt;/strong\u0026gt;to incident response processes, tooling, and culture to enhance system reliability and team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and develop\u0026lt;/strong\u0026gt; engineers on your team working to create holistic and scalable solutions. Track record of elevating team capabilities through pairing, code review, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants have at least 10+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing and developing robust, distributed systems using multiple general-purpose programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and guiding the work of multiple teams on scaling, refactoring, and optimizing legacy products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale production level code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a highly collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant, mission-critical software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building products in highly regulated and high risk domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with current AI tools (LLMs, Agents) and their shortcomings / benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embeds AI in daily development workflow (scaffolding tests, summarizing docs) to measurably reduce cycle time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors engineers on effective AI usage and helps develop an AI strategy for other engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with Ruby on Rails, Typescript, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $189,000–$236,000 per year in Denver and most remote locations, and $223,000–$278,000 per year in San Francisco and New York. Stock equity is offered in addition. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the ranges listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8013480/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6625049","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3072342,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":6625049,"updated_at":"2026-11-02T12:51:47-05:00","requisition_id":"J-014970","title":"Senior Staff Product Designer, Finance","company_name":"Gusto, Inc.","first_published":"2025-08-04T19:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building the financial platform that small businesses will rely on for the next decade, and AI is at the center of that. From how businesses move money, to how Gusto manages risk and verifies identity, AI is changing what\u0026#39;s possible across every part of the experience. The design challenge is defining what it looks like to build those products right: not just faster and smarter, but genuinely trustworthy for the hundreds of thousands of businesses and employees who depend on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Designer, Finance, you\u0026#39;ll set the UX vision and strategy across four interconnected product areas: Business Money, Consumer Money, Payments, and Risk. Your role is to see what individual teams can\u0026#39;t, identifying opportunities and systemic gaps that span the full financial experience, and to drive the work that makes Gusto\u0026#39;s financial products feel clear, trustworthy, and empowering for hundreds of thousands of small businesses and their employees. Nobody has fully figured out what AI-first financial UX looks like at scale. This role is the chance to define it at Gusto. This role\u0026#39;s level is similar to Senior Staff.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will span the full scope: defining a long-term UX vision that connects financial and trust experiences across teams, identifying and driving high-impact opportunities that no single pod could tackle alone, and shaping product strategy alongside product directors and engineering leaders. You\u0026#39;ll step in as a direct IC on the highest-priority projects, develop other designers, and contribute platform patterns that scale beyond the Money and Risk teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Money team builds the financial products that help small businesses and their employees move, manage, and access money—from the tools owners use to run their business finances, to the financial benefits available to their teams. As Gusto deepens its financial ecosystem, this team sits at the center of making money movement faster, simpler, and more empowering for hundreds of thousands of small businesses and the people who work for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Risk team is the trust layer that makes all of it possible. They build the systems that protect customers and Gusto from fraud and financial exposure, and the identity infrastructure that determines how customers verify who they are and how they access Gusto\u0026#39;s financial products. It\u0026#39;s foundational work: quiet when it\u0026#39;s working, critical when it\u0026#39;s not.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these two teams own one of the broadest and most consequential design scopes at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the UX vision and strategy across the Money and Risk teams, connecting the dots across multiple pods and ensuring a cohesive experience throughout the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive high-impact design opportunities across the Money and Risk teams, spotting what individual pods can\u0026#39;t see from inside their area, and bringing the right partners along to pursue them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product strategy, roadmap priorities, and team OKRs across Money and Risk through a design lens—operating as a senior design co-owner alongside product directors and engineering leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI-first financial UX looks like at Gusto, including how to represent uncertainty clearly, surface errors gracefully, preserve user agency when AI recommendations are wrong, and build trust across consequential automated decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how the Money and Risk teams build and share customer understanding: setting learning priorities, synthesizing insights across pods, and ensuring customer knowledge consistently informs direction rather than sitting siloed within individual teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and raise the quality bar for experiences across the Money and Risk teams through hands-on design work, setting direction, and ensuring what ships reflect a high standard of craft. Step in as a direct IC on specific projects when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop other designers on Money and Risk through coaching, critique, and structured mentorship, acting as a force multiplier, not just a strong individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and evolve Gusto\u0026#39;s design system and platform standards through your product work, contributing patterns and frameworks that scale beyond Money and Risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Product Design experience, with a track record of leading design direction across multiple teams, pods, or product domains simultaneously, not just a single-product or single-pod context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve designed for high-trust, high-stakes experiences where errors have real consequences and clarity is non-negotiable (e.g. payments, risk, compliance, healthcare, or similar). Fintech or financial services background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shaped product strategy at the domain or portfolio level alongside product directors and engineering leaders, not just executed within a single product scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high bar for craft and stay hands-on, prototyping, iterating, and shipping alongside strategy, not just advising from above. You raise the bar for the designers around you through coaching, critique, and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You advance experience architectures and service models that span multiple teams, identifying systemic opportunities and organizational barriers, and driving changes that improve coherence and outcomes at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity, lead through influence across teams, and are skilled at anticipating organizational friction, structuring how design work is coordinated across multiple teams to maximize impact and reduce drag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You actively use AI in your own design practice and can direct others to do the same, evaluating AI-generated outputs critically, knowing when to override or course-correct, and raising the quality bar on AI-assisted work across the teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view on how AI is changing product design, and you\u0026#39;ve acted on it. You can articulate what you\u0026#39;ve learned and where you think it\u0026#39;s going.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver, and $202,000/yr to $253,000/yr in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/6625049/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8204399","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550892,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8204399,"updated_at":"2026-10-30T10:05:42-04:00","requisition_id":"J-017927","title":"Senior Staff Software Engineer, Benefits","company_name":"Gusto, Inc.","first_published":"2026-09-18T00:07:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Benefits Advisory team, you will be directly accountable for key architectural improvements to Gusto\u0026#39;s benefits platform. This is a full-stack role where you will design and build platform capabilities that enable customers to explore, apply for, and maintain their benefits within your product area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will focus on transforming our \u0026lt;strong\u0026gt;benefits opportunity, shopping and renewal flows\u0026lt;/strong\u0026gt;, creating clear system boundaries that enable efficient reuse and increased scalability, allowing the ability to offer a wider variety of products more quickly. You will design services that continue to scale the organization, with an emphasis on enabling novel \u0026lt;strong\u0026gt;AI-driven interfaces\u0026lt;/strong\u0026gt; to deliver a delightful benefits shopping experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate at the intersection of marketing, sales, operations and engineering.\u0026amp;nbsp; If you are passionate about building highly scalable systems that can reason, predict, and personalize to unlock Gusto Benefits’ next phase of sustainable growth, we’d love to have you join our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Benefits Advisory team is building the next generation of infrastructure that powers benefits applications, making it easier than ever to give customers access to the absolute best benefits for their needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to build a robust system that informs our customers of the most relevant benefits options, making it easier than ever to confidently fulfill benefits that fit our customers current and future needs. We’re building a world-class technology platform designed to understand customer context in real-time, and continuously improve through data and feedback. This means rapid experimentation, fast learning, and strong cross-functional partnership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize quality, observability, and uptime because these intelligent systems are fundamental to Gusto\u0026#39;s growth and brand. We partner closely with Marketing, Sales, and Operations to build and connect the AI-powered tools they use every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and evolve\u0026lt;/strong\u0026gt; our customer-facing web platforms with a focus on scale and performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build innovative AI interfaces to best assist our customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and maintain\u0026lt;/strong\u0026gt; shared services to enable rapid iteration on product offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implement and optimize\u0026lt;/strong\u0026gt; key workflows for a best-in-class customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write high-quality, well-tested\u0026lt;/strong\u0026gt; code across the stack, leveraging AI-powered tools to accelerate\u0026amp;nbsp; development and improve reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support, mentor, and up-level\u0026lt;/strong\u0026gt; fellow engineers on the team, helping to establish best practices for AI-native design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Sales, Operations and leadership to translate business needs into technical solutions that fit our needs now and in the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence\u0026lt;/strong\u0026gt; the technical roadmap for your area of the Benefits Advisory platform, ensuring your work aligns with Gusto\u0026#39;s AI-native strategy and team goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience building scalable full-stack web applications with expertise in both frontend (React, TypeScript) and backend (API development, data modeling, database schema design)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive Experience building AI interfaces, iterating on prompts and maintaining high quality evals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive Experience applying AI tools to accelerate full-stack development, improve code quality, and build intelligent user experiences. Familiar with AI-driven personalization patterns and willing to experiment with AI techniques to improve the benefits shopping experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in CI/CD and observability best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act as a thought partner for both technical (Engineering, AI/Data) and business (Sales, Operations) teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A balance of pragmatic execution and long-term architectural thinking to build a scalable, intelligent platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling productivity across large engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct familiarity with React, Ruby on Rails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with robust recommendation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI architecture and scalability for reliable platform services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $191,000/yr to $225,000/yr in Denver \u0026amp;amp; most remote locations, and $225,000/yr to $265,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8204399/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8168216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534918,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8168216,"updated_at":"2026-10-30T10:02:35-04:00","requisition_id":"J-017591","title":"Senior Staff Software Engineer, Gusto Agent \u0026 Partner Experiences (API)","company_name":"Gusto, Inc.","first_published":"2026-10-14T20:28:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer on the Agent \u0026amp;amp; Partner Experiences team, you\u0026#39;ll be a key technical leader responsible for influencing the team and broader organization as we build and scale our platform. You\u0026#39;ll do this through a combination of hands-on development in our complex Ruby on Rails codebase and guiding others to deliver a high quality platform experience. You’ll sit at the bridge between our API and AI world - turning a payroll platform built for developers into one that agents can reason about and act through.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto Agent \u0026amp;amp; Partner Experiences is a platform that allows developers to embed payroll directly into their own software using our APIs and allows AI agents to act on payroll on a customer’s behalf. We\u0026#39;ve taken Gusto’s robust payroll infrastructure and made it available beyond Gusto itself - to third party developers and to the agents acting on their customers’ behalf. Our vision is to enable anyone to build the best payroll product for their end customers - powering payroll for small and medium businesses across a variety of industries, from vertical SaaS to fintech and neobanks to AI-native products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about Gusto Agent \u0026amp;amp; Partner Experiences \u0026lt;a href=\u0026quot;https://embedded.gusto.com/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve high-impact problems involving technical and organizational complexity that requires understanding and coordination across multiple domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the API contracts and agent facing tools our partners and AI agents build on, including what a good interface looks like when the caller is an agent model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with our developer-customers and internal agent partner to deliver a remarkable payroll product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship code. Clean, tested, and performant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Level up the craft of software engineering across the organization by providing technical guidance and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inform and maintain best practices for reliability and observability for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve production issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 12+ years of professional software development experience. You have been a technical owner for organization-wide engineering initiatives and have played a role in scaling engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;: You are a Ruby and Rails expert. You have navigated massive Rails applications, worked with Ruby across multiple codebases, and are comfortable working at multiple layers of abstraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinker\u0026lt;/strong\u0026gt;: You\u0026#39;ve designed and built platforms and public-facing APIs, and have a strong understanding of how to build for reliability and performance at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bar Raiser\u0026lt;/strong\u0026gt;: You\u0026#39;ve spent time mentoring and raising the technical bar for the entire organization. Others look to you for guidance on how to tackle ambiguous problems and handle competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Effective Communicator\u0026lt;/strong\u0026gt;: You think in terms of business priorities and know about how to orient your team around the right technical goals for the business as well as how to convey technical constraints and needs to business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And a few things that would be bonus - genuinely optional\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Payroll domain experience\u0026lt;/strong\u0026gt;: Payroll, tax or fintech experience is a real head start. It’s also learnable, and we’ll teach it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent facing tooling\u0026lt;/strong\u0026gt;: Experience designing interfaces consumed by a model - MCP servers, tool and function definitions or an integration path for AI providers. We care how you think about turning an API into a navigable tool surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GraphQL at scale\u0026lt;/strong\u0026gt;: You’ve been a client of GraphQL - writing efficient queries, building the query construction and data mapping layer around them, and reasoning about performance when you don’t own the resolvers. You have enough schema fluency to influence the design of APIs other teams own.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $213,000 to $236,000 in Denver \u0026amp;amp; most remote locations, $251,000 to $278,000 in San Francisco, New York and Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8168216/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7654934","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371143,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7654934,"updated_at":"2026-10-30T09:41:51-04:00","requisition_id":"J-016965","title":"Senior Staff Software Engineer, Money Group ","company_name":"Gusto, Inc.","first_published":"2026-03-23T16:00:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Senior Staff Engineer to serve as a Technical Lead across multiple pods in the Money Group – Gusto\u0026#39;s fastest-growing organization and a cornerstone of the company\u0026#39;s transformation into the Small Business Finance Platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll leverage deep domain expertise to help shape the technical vision for systems that power consumer and business financial health including financial accounts, money movement, lending, expense controls, etc. – ensuring the architecture scales as we grow. This role spans strategy and execution: guiding architectural direction across a group of 15-20 engineers, vetting external partners, prototyping new product lines to unblock product decisions, extracting services from our monolith, and mentoring the engineers around you. You\u0026#39;ll be the person who fills whatever role the group needs to hit its goals – from hands-on coding to strategic planning to unblocking other teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re excited about building financial infrastructure with real impact on the people and businesses that power the modern economy, we\u0026#39;d love for you to join us.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Money is Gusto\u0026#39;s fastest-growing group, building financial products for both sides of the employment relationship. For small businesses, we\u0026#39;re extending the category of employer-facing financial services – bill pay, invoicing, working capital, expense cards, and cash flow insights that help SMBs get paid faster and pay others with confidence. For employees, we build tools that reduce financial stress: on-demand pay, high-yield cash accounts, automated savings, and credit-building features. This is a deeply technical domain spanning payments infrastructure, lending, multi-party integrations, and mobile-first experiences – with the complexity and scale to match.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these teams are building toward a unified financial operating system for small businesses – accounting, banking, payments, lending, and tax – all connected to Gusto\u0026#39;s payroll and people platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our unique advantage is Gusto\u0026#39;s authority over payroll data, which we leverage to build a payroll-confidence engine no standalone fintech can replicate.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Sub-Teams\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Money:\u0026lt;/strong\u0026gt; Business Money is building the financial operating system for small businesses on Gusto. We help owners manage how money flows in and out of their business – from paying bills and running payroll on time, to accessing capital and controlling employee expenses. Our tools (expense management, lending/payroll protection, cash flow insights, invoicing) give business owners more confidence and control over their cash flow so they can focus on building their business. Whether it\u0026#39;s a Money Dashboard that flags payroll risks before they happen, or a Payroll Bridge loan that covers a cash shortfall, we\u0026#39;re shaping solutions that make a real difference for SMBs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Consumer Money:\u0026lt;/strong\u0026gt; Consumer Money exists to help every employee achieve financial peace of mind through the connection between their employment and their personal finances. Our teams build the products that give workers more control over their money – on-demand pay, high-yield cash accounts, automated savings, and credit-building features – all anchored to the paycheck relationship Gusto already powers. We earn a lasting relationship with members by reducing financial stress and helping them keep more of what they earn.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Credits:\u0026lt;/strong\u0026gt; Tax Credits builds automated tax credit products – starting with R\u0026amp;amp;D credits – directly integrated into Business Money\u0026#39;s financial engine. By embedding credit eligibility and filing into the same data model that powers accounting and cash-flow insights, we turn annual tax savings into an automated, always-on lever for small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments:\u0026lt;/strong\u0026gt; Payments Engineering owns the infrastructure that moves money across Gusto – ACH, real-time payments, disbursements, and fund flows that underpin payroll, lending, and all financial products in the group. This team ensures money moves reliably, compliantly, and increasingly in real time.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Technical Lead across multiple pods in the Money Group – setting architectural direction, unblocking engineers, and ensuring high-quality delivery aligned with long-term goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define the technical vision for your domain areas within the Money Group, and own the shorter-term projects that move us toward it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the architecture connecting Gusto\u0026#39;s People Stack and Finance Stack, owning the pieces within your teams\u0026#39; domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead service migration from a large Ruby-on-Rails monolith into a service-oriented architecture, defining clean domain boundaries across money movement, lending, and tax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a complex partner ecosystem, including leading technical due diligence in vendor evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build prototypes and proof-of-concepts to de-risk new ideas and unblock product decisions quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackle complex, ambiguous problems in close partnership with Product Management, Design, Data Science, Compliance, and Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native architecture decisions – from LLM-powered transaction categorization and tax optimization to conversational financial management experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical consultant to your teams and partner teams, contributing to architectural coherence across the group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the bar for technical excellence – through code, design reviews, and the standards you hold the group to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor fellow engineers, contribute to the growth of senior and staff engineers, and help build healthy, high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience (successful applicants typically meet or exceed this).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience building financial infrastructure in a regulated environment — account/balance management, money movement, card systems, lending, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of engineering, scaling, and operating large, interconnected production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to technical vision and driving multi-quarter architectural initiatives across one or more teams, and ensuring strong technical stewards drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own team-level OKRs and contribute to the group\u0026#39;s technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring clarity to complex problems – communicating technical tradeoffs to non-technical stakeholders, surfacing risks and opportunities early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of raising the technical bar – through code quality, design rigor, testing and security best practices, and the standards you set for those around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI-assisted development tools and a habit of staying current with emerging approaches to building software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a fast-moving environment where priorities shift, new product areas and teams are being stood up, and the ability to move from prototype to production quickly is valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $189,000–$236,000 per year in Denver and most remote locations, and $223,000–$278,000 per year in San Francisco, Seattle, and New York. Stock equity is offered in addition. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the ranges listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7654934/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7942791","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450394,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7942791,"updated_at":"2026-11-02T03:10:40-05:00","requisition_id":"J-017284","title":"Senior Staff Software Engineer - Pricing and Packaging","company_name":"Gusto, Inc.","first_published":"2026-05-27T14:48:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for a Senior Staff Software Engineer and Tech Lead to drive the technical direction of Gusto’s internal Commerce Platform. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform\u0026amp;nbsp; including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers and a data scientist working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for the Commerce Platform including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet defined SLOs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, Expansion) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects: from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics — to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems to lasting resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role setting technical direction for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has achieved mastery in at least one programming language (e.g. Ruby, Java, Python, Go)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems ideally in commerce, billing, subscription management, pricing and packaging domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively with AI tools (such as GitHub Copilot, Claude Code, or similar) in day-to-day engineering, and a growth mindset toward evolving AI capabilities in the team’s workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading cross-functional technical initiatives, influencing without authority, and aligning engineering, product, and business stakeholders around a shared technical vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to make complex technical concepts accessible to both engineers and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $236,000/yr in Denver \u0026amp;amp; most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7942791/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104213","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510891,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8104213,"updated_at":"2026-10-30T09:57:12-04:00","requisition_id":"J-017552","title":"Software Engineer,  Financial Data \u0026 Payments","company_name":"Gusto, Inc.","first_published":"2026-08-31T12:48:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on the financial backbone of Gusto\u0026#39;s money movement — the ledger, reconciliation, and reporting systems that account for every dollar, and the payment profile that determines how employers fund payroll and how employees and contractors get paid. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by driving large technical architectural decisions (focusing on scale and modularity), understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Financial Data \u0026amp;amp; Payment Profile (FDPP) sits inside Gusto\u0026#39;s Payments organization, which moves money safely between partners, employers, employees, government authorities, and Gusto. FDPP owns the two things that every one of those movements depends on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Financial Data is the system of record for the money itself: the ledger and subledger behind every payment, the reconciliation that proves our books agree with our banks and partners, the investigation of the variances that surface when they do not, and the financial reporting that Accounting, Finance, and Compliance depend on. When Gusto needs to answer where a dollar is — and prove it — the answer comes from systems this team builds.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payment Profile is what makes a payment possible in the first place: the payment methods available to a customer, the bank accounts and connections behind them, the verification that makes those accounts trustworthy, and the profile state that decides whether a payment can happen at all. Hundreds of thousands of businesses depend on this being right the first time — and on it recovering gracefully when a bank account, a connection, or a preference changes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the financial data systems that record every dollar Gusto moves — the ledger and subledger that serve as the system of record, the transaction models underneath them, and the financial reporting that Accounting, Finance, Compliance, and our partners rely on to close the books\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reconciliation at Gusto\u0026#39;s scale: prove that our internal records agree with bank, processor, and partner statements, and make the breaks that fall out of that comparison traceable rather than mysterious\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead variance investigation end-to-end — the tooling, instrumentation, and runbooks that turn \u0026quot;the numbers don\u0026#39;t tie\u0026quot; into a specific root cause, and then into a fix that eliminates the whole class of break\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the payment profile: how employers are set up to fund payroll and how employees and contractors are set up to be paid — the payment methods available and the rules that govern which apply to whom, the bank accounts and connections behind them, and the verification state that determines whether money can move at all\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make setup and verification something a small business can finish on its own — instant bank verification, graceful handling of broken or revoked connections, and a clear path back to a payable state when something changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships from Engineering, Product Management, Design, Data Science, Accounting, Finance, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow fellow engineers working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants have at least 10+ years of experience and the enthusiasm for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant, mission-critical software as well as designing and developing robust, distributed systems using multiple general-purpose programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and guiding the work of multiple teams on scaling, refactoring, and optimizing legacy products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale production level code that is maintainable, structured, and well-documented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one or more of these domains is strongly preferred: ledger or subledger design, financial reconciliation, accounting systems, or payments infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with double-entry accounting concepts — journal entries, chart of accounts, debits and credits, and tying a subledger out to the general ledger — and the ability to work with accountants and controllers in their own vocabulary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems where correctness, auditability, and immutability matter more than raw throughput, and where a silent data error is worse than an outage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with bank account verification, payment rails (ACH, wire, RTP), or third-party banking data and verification providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with Ruby on Rails, Typescript, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104213/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8212233","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554041,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"114285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8212233,"updated_at":"2026-10-30T10:07:17-04:00","requisition_id":"J-017984","title":"Sr. Sales Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-10-01T15:13:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to own one of the most technical, horizontal levers in GTM planning: building the scalable models and infrastructure that enable every route to market to grow efficiently. As Senior Sales Operations Analyst, you’ll partner with GTM leaders, Finance, Revenue Operations, and GTM Ops to develop and execute segmentation, book-of-business design, quota setting, and capacity planning. You’ll turn GTM strategy into concrete, automated models that determine how customers are segmented, how reps are staffed, and what they are held accountable for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role takes an end-to-end, platform-minded view across GTM motions, not just a single sales team. You’ll identify where manual work, fragmented logic, or inconsistent processes limit scale and build durable planning infrastructure that drives revenue outcomes as the business evolves. You’ll own the outcome: balanced books, defensible quotas tied to capacity, and scalable models that hold up under scrutiny.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll sit within GTM Operations, working as the dedicated segmentation, book-of-business, and capacity planning owner for our Direct, Expansion, and Benefits sales teams. We think of ourselves as builders and problem solvers: we turn ambiguous planning questions into scalable, defensible models, and we hold the line on rigor even when the business is moving fast and priorities compete.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work in close partnership with each organization\u0026#39;s GTM leaders and their dedicated GTM Ops partners, leaning on their operational and business context, while you own building, defending, and maintaining the segmentation, book, quota, and headcount models that everyone plans against.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Segmentation \u0026amp;amp; Book of Business\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the design and ongoing maintenance of customer/account segmentation for Direct, Expansion, and Benefits sales, translating org-level segmentation strategy into concrete, rules-based models these teams can operate against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain balanced books of business across reps and teams, accounting for account potential, workload, geography, and product mix; own rebalancing when the business shifts (new hires, departures, territory changes, book splits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and maintain clear, documented rules for account assignment, routing, and reclassification, and serve as the ruling authority when edge cases or disputes come up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, GTM Ops, and Systems \u0026amp;amp; Tooling to ensure segmentation and book structures are reflected accurately in Salesforce and downstream systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Quota Setting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end quota-setting process for Direct, Expansion, and Benefits: translating top-down revenue targets into bottoms-up, capacity-based quotas by rep, team, and segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the quota models and methodology, ensuring quotas are defensible, equitable across territories/books, and tightly tied to book-of-business design and headcount capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RTM leaders, Finance, and Sales Compensation to align quotas with comp plans, revenue targets, and business priorities each planning cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own quota administration through the cycle: true-ups for territory or book changes, new-hire ramp adjustments, and mid-cycle corrections.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Headcount \u0026amp;amp; Capacity Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM Ops \u0026amp;amp; Finance on capacity planning for Direct, Expansion, and Benefits: modeling the headcount needed to cover segmented books and hit revenue targets, and identifying where the org is over- or under-staffed relative to opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the headcount models that inform hiring plans, partnering with RTM leaders and Finance on timing, sequencing, and prioritization of new roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously monitor capacity against actual book size, productivity, and attrition, flagging gaps or imbalances before they become a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own scenario planning for headcount and territory changes (reorgs, new segments, M\u0026amp;amp;A, product launches), modeling the impact before decisions are made.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with RTM leaders and their GTM Ops partners across Direct, Expansion, and Benefits to ensure segmentation, book, quota, and capacity decisions reflect real operational context, while retaining ownership of the outcome and the execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with GTM Ops, Finance, and Sales Compensation to stay aligned with org-wide segmentation frameworks, revenue targets, and comp design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with sales leadership on plan status, tradeoffs, and risk: you\u0026#39;re the trusted authority on \u0026quot;how the books, quotas, and headcount are built and why.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document methodology and decisions so segmentation, quota, and capacity models are transparent, auditable, and repeatable across planning cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Ops, RevOps, or a similar analytical GTM role, with direct, hands-on experience owning segmentation, territory/book design, quota setting, or headcount/capacity planning; ideally in a fast-paced SaaS or fintech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own outcomes and execution, not just analysis or recommendations: you\u0026#39;re comfortable being the accountable owner when a quota, book, or headcount plan is challenged.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales process \u0026amp;amp; tooling proficiency: you can build and audit account assignment/routing logic, manage territory and book structures, and build reporting that leaders trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth; comfortable building and defending quantitative models (quota, capacity, segmentation) under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running planning processes on a recurring cadence (annual/quarterly quota setting, ongoing book rebalancing, headcount reviews) across multiple stakeholder groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you can defend a model\u0026#39;s methodology to GTM leaders and senior sales leadership, and hold your ground when a decision is unpopular but correct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A first-principles problem solver who can build a defensible model from ambiguous inputs and translate org-level strategy into concrete, rules-based execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong cross-functional partner, able to work closely with GTM leaders and GTM Ops peers without ceding ownership of the outcome.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience owning segmentation, book-of-business, or quota/capacity planning across multiple sales organizations or motions simultaneously (e.g., new business, expansion, and a distinct product line).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, benefits, or SMB SaaS go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Sales Compensation and Finance on quota-to-comp alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or improving account assignment/routing automation (e.g., lead-routing tools, rules engines).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $100,000 - $120,000/yr in Scottsdale, $105,000 - $130,000/yr in Denver and Atlanta, $130,000 - $155,000/yr in San Francisco and New York, and $120,000 - $145,000 CAD/yr for Toronto. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390456,"name":"Revenue Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8212233/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8281363","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3582077,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8281363,"updated_at":"2026-10-20T15:23:30-04:00","requisition_id":"E0000145","title":"Staff Product Designer","company_name":"Gusto, Inc.","first_published":"2026-10-15T12:16:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s looking to bring on several Staff Product Designers across our Money and HR Experience product organizations. These teams sit on some of the highest-stakes, most AI-native surfaces at Gusto, where small businesses make financial and people decisions that carry real impact, and where getting the experience right is what builds durable trust. That\u0026#39;s exactly why judgment, taste, and craft matter here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Designer, you\u0026#39;ll own experiences end to end within a specific domain, turning ambiguity into clear, trustworthy products and helping define patterns that don\u0026#39;t yet exist at Gusto. You\u0026#39;ll be deeply embedded in the product quartet, driving design decisions in partnership with Product Managers and Engineers, and demonstrating high craft and storytelling every step of the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is one job posting for five open roles in Gusto Money, Banking, and HR Experiences product orgs. \u0026lt;/strong\u0026gt;You\u0026#39;ll be matched to the opportunity that best fits your strengths and interests. Here are the teams currently hiring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consumer Banking: \u0026lt;/strong\u0026gt;Consumer Banking builds financial products for the millions of employees paid through Gusto, anchored to Gusto Wallet — spend accounts, savings goals, paycheck splitting, and on-demand access to earned wages. Because Gusto runs payroll, the team sits at the source of income itself, helping workers smooth cash flow between paychecks, save automatically, and avoid predatory alternatives like payday lenders and overdraft fees. One of the fastest-growing engines in Gusto Banking, it moves at a startup pace while incubating 0→1 foundational technology in a regulated space where trust, reliability, and craft are everything.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gusto Money: \u0026lt;/strong\u0026gt;MoneyOS is the team within Gusto Money focused on helping small businesses better understand, manage, and improve their financial position. This is an especially exciting moment for the team. The space is still taking shape, which means there’s real room to define the product, the patterns, and the customer expectations. MoneyOS works at the intersection of product strategy, financial systems, customer trust, and emerging AI-native ways of building—making it a strong fit for a designer who wants to have outsized influence on both what we build and how we build it.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HR Experiences (HRX):\u0026lt;/strong\u0026gt; HRX helps small businesses get expert HR help right inside the product — a customer simply says what they need, and Gusto takes the action, answers the question, or brings in a human expert when the stakes are high. You\u0026#39;ll design AI-native experiences across a two-sided service — the everyday self-serve moments, the AI that guides and does the work, and the human HR experts who step in when it matters most — so it all feels like one Gusto, in a domain where judgment and trust matter enormously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own design end to end in your domain — from framing ambiguous problems to shipping high-craft, accessible experiences that hide the underlying complexity from customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape goals, priorities, and roadmap in partnership with your PM and engineering lead, balancing customer trust, business value, and technical realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous, often 0→1 strategy into clear scopes, flows, and interaction patterns — including patterns that don\u0026#39;t yet exist at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the experience of AI thoughtfully — representing uncertainty, surfacing errors gracefully, preserving customer agency, and knowing when a human should step in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ground your decisions in customer insight, leading or partnering on research, competitive audits, and hypothesis-driven exploration in high-stakes, sometimes compliance-sensitive domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the craft and systems bar, evolving Gusto\u0026#39;s design system where existing patterns fall short.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in fast cycles and use AI tools in your own practice — set a clear target, prototype and ship real things to customers, and let what you learn sharpen the direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of product design experience owning and shipping end-to-end work, ideally in B2B SaaS, fintech, or another high-trust domain, with strong craft across web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI-enabled or conversational experiences shipped to real users, and you can speak concretely to how you handled uncertainty, errors, and human override.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and 0→1, you frame the problem, scope the work, and move forward without waiting for perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking, you use and contribute to a design system and know when to evolve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Judgment to evaluate and direct AI outputs, when to use them, when to override them, and how to raise the bar, especially where the cost of being wrong is high.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication across design, product, engineering, and data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus points\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-stakes or regulated domain, fintech, financial services, HR, compliance, legal, or healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing AI-driven or agentic product experiences, shaping how an AI or agent behaves, communicates, and hands off to a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service-design fluency across two-sided or multi-stakeholder products: real journey mapping and blueprinting with operational handoffs, not workshop exercises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helped lead a team\u0026#39;s shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background contributing to AI governance, evaluation practices, or AI experience design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver, and $177,000/yr to $222,000/yr in San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8281363/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8192093","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3544971,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8192093,"updated_at":"2026-10-30T10:04:23-04:00","requisition_id":"J-017945","title":"Staff Product Mobile Engineer, Business Money","company_name":"Gusto, Inc.","first_published":"2026-09-25T13:39:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Mobile Engineer, you will play a key role in architecting and building user-facing mobile experiences that evolve Gusto’s personal finance platform. \u0026lt;strong\u0026gt;Operating across native iOS and Android environments\u0026lt;/strong\u0026gt;, you will leverage modern declarative frameworks (SwiftUI and Jetpack Compose), a shared GraphQL API layer, and AI-native workflows to deliver seamless end-to-end features. Your work will focus on improving financial tools for everyday employees, helping them reduce financial stress, build healthy money habits, and gain greater control over their paychecks. You will collaborate with a talented cross-functional team, contributing technical leadership throughout the product development lifecycle—from ideation and architecture to release and long-term scaling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Consumer Money team is on a mission to help employees achieve financial peace of mind by bridging employment and personal finances. The team\u0026#39;s product suite gives workers complete control over their money—including on-demand pay, high-yield cash accounts, and automated savings—all anchored to the paycheck relationship Gusto uniquely powers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating as one of the fastest-growing engines within Gusto Money, the team builds at a fast, startup-like pace. Beyond scaling core worker-facing products, the team is actively incubating 0-to-1 foundational technologies to power Gusto’s broader financial platform vision. Handling people’s livelihoods in a regulated banking space requires combining rapid innovation with deep technical rigor, system reliability, and an uncompromised focus on user experience. This role represents a high-impact opportunity to help shape the future of personal and platform finance at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, build, and deploy native mobile features end-to-end \u0026lt;strong\u0026gt;across iOS (SwiftUI) and Android (Jetpack Compose) \u0026lt;/strong\u0026gt;using a shared GraphQL schema\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive the product development process from concept to launch, ensuring high standards of technical rigor, system performance, and mobile security in a regulated banking domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt and maximize the latest best practices for using AI technologies (e.g. Claude) to accelerate cross-platform feature translation, raise code quality, and optimize team velocity\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous mobile architecture problems in close partnership with Engineering, Product Management, Design, and external banking partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally to build and maintain mobile infrastructure, testing automation, and release pipelines to support dual-platform scaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor team members, guide mobile architectural standards, and engage in opposite-platform code reviews to ensure idiomatic code quality across both stacks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional mobile software development experience with deep expertise in \u0026lt;strong\u0026gt;at least one primary native stack\u0026lt;/strong\u0026gt; (Swift/iOS or Kotlin/Android)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and desire to flex across both mobile platforms (iOS and Android), building natively using SwiftUI and Jetpack Compose backed by shared API contracts and AI translation workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern declarative UI paradigms (SwiftUI or Jetpack Compose), reactive state management, and unidirectional data flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-first mindset with a willingness and aptitude to flex across both iOS and Android using strong mobile fundamentals and AI translation workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maximizes the use of AI tooling while guiding the team in adopting modern AI practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading multi-quarter technical initiatives from scoping and architecture to launch and post-release monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with strongly typed API layers (GraphQL) and managing offline caching, state synchronization, and complex mobile data contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable dealing with ambiguity, quick iteration cycles, and helping facilitate informed technical tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Production experience shipping features across both Swift/SwiftUI and Kotlin/Jetpack Compose\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Fintech or banking industry building high-reliability, zero-defect mobile applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mobile infrastructure, including CI/CD pipelines, automated testing environments, and build \u0026amp;amp; release systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MVVM or modern unidirectional architecture patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8192093/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8279911","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581434,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8279911,"updated_at":"2026-10-19T12:25:27-04:00","requisition_id":"E0000144","title":"Staff Recruiter, Design \u0026 Specialized Tech","company_name":"Gusto, Inc.","first_published":"2026-10-19T12:24:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Gusto, we are builders, and the direction the business is heading has elevated the bar for how we show up and who we hire. This role brings in that builder-minded design talent across Product Design, Design Systems, Content Design, UX Research, Service Design, Brand Studio and Creative, and Design Operations. We\u0026#39;re looking for a Staff Design Recruiter who brings the versatility and eagerness to flex into Product Management, Data, or other technical hiring areas.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;What will make you successful in this role:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You’ve recruited designers as your specialty. \u0026lt;/strong\u0026gt;You are comfortable talking craft with senior Design leaders, and you already have a network and presence in the design community.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You’re an AI-fluent talent advisor.\u0026lt;/strong\u0026gt; You leverage AI to shape search strategy, surface the market truth, and push back with evidence while balancing the true needs of the business. You don\u0026#39;t just use AI, you build the agents and SKILLs that carry that advisory judgment to the whole team, so everyone moves further together.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You take an always-on approach to talent. \u0026lt;/strong\u0026gt;To you, talent acquisition and relationship management are one and the same. You consistently find bar raisers and nurture relationships long before there\u0026#39;s an open requisition.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;SpecTech is the \u0026quot;specialized tech\u0026quot; recruiting team inside Gusto\u0026#39;s Invite (talent acquisition) org. We hire builders who are responsible for Gusto\u0026#39;s product, particularly Designers, Product Managers and Data professionals.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We don\u0026#39;t just fill requisitions. We\u0026#39;re talent advisors who partner closely with hiring leaders on complex searches, work sourcing-first, and are data driven. We move fast, default to warmth, and hold ourselves to a high bar on candidate experience because we believe that how someone is treated in our interview process is part of the Gusto product experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recruiting end to end.\u0026lt;/strong\u0026gt; You run specialized, sourcing-first searches from pre-search strategy through offer acceptance and post-hire retro, across levels and craft areas. You uphold a high bar for recruiting craft.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Talent advisory.\u0026lt;/strong\u0026gt; You run tailored outbound and build bar-raiser pipelines from the start, mapping the market as you go. You turn what you learn into calibration sessions, data-backed recommendations, and clear trade-offs on factors like level, location, and compensation, so hiring leaders can make informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work the whole system, not just the req.\u0026lt;/strong\u0026gt; You build working relationships across compensation, people partners, candidate experience and operations. You know who to pull in and when to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Guide candidates through an experience that resonates.\u0026lt;/strong\u0026gt; High touch, honest, and caring, anchored by steady responsive communication, so people leave feeling seen, heard, and cared for, whether or not they get an offer.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build with AI, not just use it.\u0026lt;/strong\u0026gt; You leverage AI to give yourself superpowers across top-of-funnel sourcing, market analysis, and interview prep, so your human touch lands where it matters most. You build new AI-enabled approaches, test new tools, and share what works to amplify the whole team’s impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flex into other technical searches when priorities shift. \u0026lt;/strong\u0026gt;Hiring for Design is home base, but you pick up specialized PM, Data, or other technical searches when the business needs the coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build an in-market design community in San Francisco.\u0026lt;/strong\u0026gt; You bring designers together in person, showing up at and hosting local events, so Gusto is a name the SF design scene knows and your pipeline grows from real relationships, not cold lists.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;What might make this hard, \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;and worth it?\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Design and specialized tech hiring at this level is competitive, with a high hiring bar, and we’re a lean team covering a wide surface area. The real challenge is the balance we aim to maintain: hiring for today’s needs, nurturing relationships for the future, and pairing operational rigor with the human judgment that keeps quality high even as you lean on AI.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;What makes it worth it is you get to own the craft and partner with some of the best leaders around, working on the most critical high-visibility roles that directly impact Gusto’s growth. You do it alongside a team that genuinely cares about each other, great people who love the work and have fun doing it. If owning the end-to-end search strategy and execution is the part that energizes you, this is exactly where you want to be.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Full-cycle recruiting depth.\u0026lt;/strong\u0026gt; Typically 8+ years across specialized tech, including meaningful time specializing in Design recruiting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI-native recruiting.\u0026lt;/strong\u0026gt; Hands-on experience using AI across sourcing, market mapping, and interview prep, and building the agents or SKILLs that carry what works to the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership.\u0026lt;/strong\u0026gt; A proven ability to work across various People teams and business partners to keep hires moving.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Executive presence.\u0026lt;/strong\u0026gt; A history of partnering with leaders at every level, and the ability to walk into a room, read the audience, and speak to it with credibility.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data fluency.\u0026lt;/strong\u0026gt; Reads, researches, and interprets data across multiple tools, turning it into a clear next move in a search and a compelling narrative for hiring partners. It’s also how you prioritize a full requisition load and catch bottlenecks before they become problems.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Sourcing as a craft.\u0026lt;/strong\u0026gt; Knows what great talent looks like, across all backgrounds and walks of life, where to find it, and how to assess it, with a knack for spotting bar raisers and building always-on pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bias for action and resilience.\u0026lt;/strong\u0026gt; Moves things forward and stays steady when a search gets hard.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; San Francisco (Gusto is hybrid, roughly 2 to 3 days a week in office; the SF expectation covers the San Francisco and San Jose metro areas).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; Our cash compensation range for this role is $168,000 to $190,000 for the San Francisco Bay Area. Final offers are determined by candidate location, experience, and expertise, and may vary from the range above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8279911/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8110106","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513193,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"151580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"180000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"208423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8110106,"updated_at":"2026-10-30T09:57:21-04:00","requisition_id":"J-017776","title":"Staff Software Engineer, Business Insurance","company_name":"Gusto, Inc.","first_published":"2026-08-18T13:59:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be part of the team building the next generation of the business insurance purchase experience at Gusto. This role is built for someone who wants to be part of a fast-growing team and build products that customers like to use. You\u0026#39;ll take projects from design through implementation to launch, working closely with a good size team to ship AI-powered features that simplify and modernize how businesses discover, evaluate, and purchase insurance. If you\u0026#39;re excited about joining a team early in its growth, executing reliably on shipping products rapidly, and learning by building alongside experienced engineers, you\u0026#39;ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Business Insurance is one of Gusto\u0026#39;s fastest-growing areas. We own the end-to-end business insurance experience — both on and off the Gusto platform — spanning the sale and servicing of P\u0026amp;amp;C insurance products such as Workers\u0026#39; Compensation and General Liability, as well as PEO. The domain is inherently complex, and that complexity creates real opportunity: to rethink how small business owners experience insurance through innovative AI and thoughtful system design, moving the industry beyond its traditional constraints and delivering something meaningfully better for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test core Business Insurance products that are reliable and scalable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement innovative AI-powered Business Insurance experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterate quickly based on feedback and metrics once features are live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, design and XF partners to refine ideas, shape scope, and iterate quickly on end-to-end experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on your team. Track record of elevating team capabilities through pairing, code review, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, 2+ years of doing customer facing products at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native mindset with AI tools naturally embedded in your daily workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impact-driven with proven end-to-end multi-quarter projects delivery experience, from initial scoping and planning through execution, stakeholder management, and successful launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine excitement about joining a fast-growing and high velocity team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural aptitude for bringing clarity and simplicity to complex, ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation and communication skills, with the ability to clearly articulate technical tradeoffs and align solutions with business needs across both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Platform and Application Engineering experience (e.g., services, APIs, data flows, observability)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience building, deploying and evaluating AI solutions in production environments is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails and Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8110106/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8250243","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3569465,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"180425","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"243574","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8250243,"updated_at":"2026-10-30T10:19:14-04:00","requisition_id":"J-017956","title":"Staff Software Engineer, Cloud Infrastructure","company_name":"Gusto, Inc.","first_published":"2026-10-06T19:49:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Cloud Infrastructure team, you\u0026#39;ll build automation and evolve the foundational systems that support Gusto\u0026#39;s products. This is a code-driven infrastructure role, well suited to someone with a DevOps, SRE, or platform engineering background who enjoys solving problems that help other engineers work more effectively. You\u0026#39;ll help set the architecture, Infrastructure-as-Code patterns, and operational standards that every Gusto engineer builds on, with real autonomy over how it gets done. Key opportunities include migrating production applications into a modern AWS multi-account architecture, strengthening disaster recovery and compliance, and improving the speed and reliability of our infrastructure tooling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Cloud Infrastructure team builds and operates the AWS foundations that the rest of our engineering organization depends on. We manage infrastructure as code with Terraform/OpenTofu and run Spacelift, the platform hundreds of engineers use daily to deploy infrastructure changes. This experienced team partners with networking, compute, platform, and application teams to make Gusto\u0026#39;s cloud infrastructure more reliable, resilient, and easier to use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain AWS infrastructure using Terraform/OpenTofu, with changes managed through code rather than manual configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the speed, reliability, and usability of Spacelift workflows used by engineering teams across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with application and infrastructure teams to migrate production services into a modern AWS multi-account architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen disaster recovery and compliance readiness by implementing and testing infrastructure resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refactor infrastructure code into modular, reusable components that simplify maintenance and future development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support engineering teams with cloud infrastructure needs, troubleshooting, and vendor integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to accelerate infrastructure development, improve troubleshooting, and identify automation opportunities while maintaining a high bar for security, correctness, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation focused on internal engineering support, turning recurring issues into automation and lasting improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience in infrastructure, platform, or site reliability engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, production-level AWS expertise across compute, networking, identity, and security primitives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated mastery of Infrastructure as Code \u0026lt;em\u0026gt;(Terraform/OpenTofu strongly preferred; Crossplane, CloudFormation, or similar)\u0026lt;/em\u0026gt; including module design, state management, and scalable patterns for large teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-account AWS governance — AWS Organizations, OU design, SCPs/RCPs, and federated identity via IAM Identity Center or equivalent SSO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a managed IaC orchestration platform \u0026lt;em\u0026gt;(Spacelift, Terraform Cloud, etc.)\u0026lt;/em\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating production infrastructure for a customer-facing SaaS platform, including observability \u0026lt;em\u0026gt;(monitoring, logging, alerting)\u0026lt;/em\u0026gt; and participating in incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving multi-quarter infrastructure initiatives to completion with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operating Terraform/OpenTofu at large scale — managing thousands of workspaces or state files, module registries and versioning strategy, drift detection and remediation, and policy-as-code enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in compliance-regulated environments (SOC 2, PCI, NIST).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid cloud networking foundations: VPC design, IP address management, DNS, egress control, and centralized traffic inspection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at 163,000–204,000 in Denver, and 197,000–247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8250243/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7760341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399909,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7760341,"updated_at":"2026-10-05T13:22:28-04:00","requisition_id":"E-0000124","title":"Staff Software Engineer, Core AI Platforms","company_name":"Gusto, Inc.","first_published":"2026-03-27T14:46:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s AI product platforms — the shared systems that our product teams build upon — to serve small business owners every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of foundational systems: deliver production AI agent systems — multi-agent orchestration, tool/workflow registries, agent-to-agent handoffs, human-in-the-loop escalation, and long-running conversation state, shaping architecture early in the design process, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core business engine, enabling product teams with reliable backend services, and setting the engineering standard for those around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design and maintain evaluation frameworks across offline and online environments — including golden datasets, LLM-as-judge pipelines, and production replay — while\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; establishing regression gates and end-to-end observability and tracing for agent runs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design, build, and test Gusto core platform services – communications, reporting, dashboards, access, workflows, risk, payments, and compliance capabilities, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Collaborate with our Product Engineering, Product Management, Data, and Design teams to understand customer pain points, come up with solutions, and then prototype, iterate,\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; and launch daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Build platforms that engineering teams rely on, and trust to deliver products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Hands-on experience taking AI/LLM capabilities to production — agent orchestration, tool integration, retrieval, and evaluation/feedback loops that keep AI improving safely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; AI fluency: fluent, daily use of AI coding assistants (e.g., Claude Code, or equivalent AI harness) across the development lifecycle — writing, reviewing, debugging,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; and documenting code — with strong judgment on when to apply them, how to evaluate output quality, and how to stay current as the tooling evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Passion for creating scalable, efficient platforms for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer heavy feature development instead? Check out our Staff Software Engineer, Core Products job listing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":59937,"name":"United States","location":null,"child_ids":[413314,103896,409627,426360,409628,409629,409630,409631,409632,409633,409634,409635,409636,409637,409638,409639,409640,409641,409642,409643,409644,409645,409646,409647,409648,409649,409650,409651,409652,409653,409654,409655,103880,409656,409657,409658,409659,106032,103881,103882,103883,103884,103893,103894,103895,103897,103898,103899,103900,103901,103902,106033,409660,409661,409662,409663,409664,409665,94489,94490,94491,4645,63926,523,81641],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7760341/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8008696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472424,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8008696,"updated_at":"2026-11-03T10:37:44-05:00","requisition_id":"J-017500","title":"Staff Software Engineer, Core Products","company_name":"Gusto, Inc.","first_published":"2026-06-24T19:49:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s customer-facing products — the features and experiences that small business owners and their employees rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Gusto core products such as\u0026amp;nbsp;\u0026lt;strong\u0026gt;Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro\u0026lt;/strong\u0026gt;, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then\u0026amp;nbsp;\u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our\u0026amp;nbsp;\u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 10+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;scalable solutions that eliminate customer pain;\u0026amp;nbsp;\u0026lt;strong\u0026gt;passion for creating memorable experiences for customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8008696/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8244957","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567369,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8244957,"updated_at":"2026-10-30T10:15:44-04:00","requisition_id":"J-018150","title":"Staff Software Engineer, Expansion Experiences","company_name":"Gusto, Inc.","first_published":"2026-10-16T14:11:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for a seasoned full-stack software engineer to join Gusto\u0026#39;s Expansion Experiences team, which helps small business owners discover and adopt more of what Gusto offers, such as upgrading to Plus or Premium, adding 401(k) or health insurance, or finding the features that fit their business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle, shaping experiments and features from early concept through launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, and bringing real product and customer-experience judgment to the table. We want engineers who ask whether an idea will actually change customer behavior, not just whether it matches the spec.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact, helping power the livelihoods of millions using Gusto products, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test customer-facing experiences across recommendations, nurture campaigns, booking flows, and the plan upgrade/retention experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run structured experiments (A/B tests, phased rollouts) to validate whether a change moves conversion, adoption, or retention, and iterate quickly based on results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build reliable backend APIs and data models that support personalization, recommendations, and multi-step customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and raise the bar on technical execution, product quality, and responsible use of AI across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Design, Data, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket, and is comfortable proposing a different approach when the data calls for it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable solutions that eliminate customer pain, ideally in a growth, lifecycle, or conversion-focused context (onboarding, upsell flows, personalization, or recommendations) — or demonstrated ability to think this way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort designing and interpreting experiments, and working with ambiguous or evolving requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails, React, GraphQL, and TypeScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at 164,000–204,000 in Denver \u0026amp;amp; most remote locations, and 199,000–247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8244957/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8095028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506802,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8095028,"updated_at":"2026-10-21T11:32:37-04:00","requisition_id":"J-017592","title":"Staff Software Engineer, Gustie Assist","company_name":"Gusto, Inc.","first_published":"2026-08-14T14:28:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Gustie Assist builds Otto, the AI agent that Gusto\u0026#39;s support advocates rely on to solve customers\u0026#39; hardest payroll, benefits, and compliance problems. When a small business hits a wall and reaches out, the advocate turns to Otto: it reasons over the customer\u0026#39;s full context, answers in the moment, and increasingly takes real actions across Gusto\u0026#39;s systems on the advocate\u0026#39;s behalf to make the customer whole. We\u0026#39;re a small platform team building an agent that reasons, acts, and has to get it right when the stakes are someone\u0026#39;s payroll.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is unusually broad, hands-on applied-AI work: you\u0026#39;ll own an LLM agent runtime and the full stack around it, including the tool layer that lets it act over Gusto\u0026#39;s systems, the Rails/GraphQL backend, the advocate-facing frontend, and the eval system that keeps it trustworthy while it touches live customer accounts. We keep the path from idea to production short, and measure ourselves on customer outcomes, not model novelty.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build across the Otto platform, including the runtime and agent graph, the tool/action layer, the Rails/GraphQL backend, and the advocate-facing experience, owning a meaningful slice end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand what the agent can safely do: autonomous, tool-using actions with human-in-the-loop approval, built on a secure, auditable identity and permissions model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the eval and observability systems (LLM-as-judge + deterministic scorers, offline gates and online production monitoring) that let us change the agent in production weekly without regressing correctness or escalation behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with LLMs, including prompting, tool/function design, retrieval, and the feedback loops that turn real advocate interactions into a better Otto\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Data, Design, and our CX teams to turn advocate and customer pain into shipped capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and set the bar for how we build agentic systems responsibly and at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Typically 8+ years of software engineering experience, owning systems end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and shipped LLM-powered or agentic systems in production, including tool-calling/agents, retrieval, or evals, and you know where they break and how to make them reliable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack range. Must be comfortable moving between backend services, an LLM runtime, and customer-facing product, and picking up whatever the problem needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that make measurable user impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment about safety and blast radius when software takes real actions on real accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers and raise the bar around you\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Also great to have:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with agent frameworks, evals/LLM-as-judge, retrieval, or MCP-style tool architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails and/or JavaScript/React (our stack), or the ability to ramp quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GraphQL and federated backends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven, high-autonomy environment, and clear communication with engineering and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8095028/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039525","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484671,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8039525,"updated_at":"2026-11-03T11:24:15-05:00","requisition_id":"J-017468","title":"Staff Software Engineer, HR Experience","company_name":"Gusto, Inc.","first_published":"2026-10-15T17:42:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Owns full-stack features independently — from technical design through implementation, testing, and\u0026lt;br\u0026gt;production monitoring — with light oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Design, build, and maintain features for the HRX Engineering (HR Experience) product surface\u0026lt;br\u0026gt;• Write clean, well-tested, maintainable code across the stack\u0026lt;br\u0026gt;• Participate in code review, sprint planning, and retros\u0026lt;br\u0026gt;• Partner with product and design to translate requirements into technical solutions\u0026lt;br\u0026gt;• Help monitor and improve the reliability, performance, and quality of shipped features\u0026lt;br\u0026gt;• Participate in on-call rotation and lead incident response for owned systems\u0026lt;br\u0026gt;• Provide technical guidance and code-review mentorship to less-tenured engineers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• 8+ years of professional software engineering experience, including full-stack work\u0026lt;br\u0026gt;• Demonstrated ability to design, build, and ship features spanning frontend, backend, and data layer with\u0026lt;br\u0026gt;minimal oversight\u0026lt;br\u0026gt;• Strong proficiency in at least one modern backend language/framework (e.g., Ruby on Rails, Node.js,\u0026lt;br\u0026gt;Python/Django) and one modern frontend framework (e.g., React, TypeScript)\u0026lt;br\u0026gt;• Solid understanding of relational databases — schema design, migrations, and query performance\u0026lt;br\u0026gt;• Comfortable owning a project end-to-end: scoping, technical design, implementation, testing,\u0026lt;br\u0026gt;deployment, and monitoring\u0026lt;br\u0026gt;• Strong grounding in software engineering fundamentals: data structures, algorithms, automated testing,\u0026lt;br\u0026gt;CI/CD\u0026lt;br\u0026gt;• Experience partnering cross-functionally with product managers, designers, and other engineers\u0026lt;br\u0026gt;• Clear written and verbal communication, including technical design docs\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Experience in HR tech, payroll, or fintech domains\u0026lt;br\u0026gt;• Experience designing REST or GraphQL APIs\u0026lt;br\u0026gt;• Exposure to accessibility (a11y) best practices\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $197,000–$247,000 for New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039525/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8204403","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550893,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8204403,"updated_at":"2026-10-30T10:05:51-04:00","requisition_id":"J-017914","title":"Staff Software Engineer, Invoicing and Billing ","company_name":"Gusto, Inc.","first_published":"2026-09-25T18:18:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned backend software engineers to join the teams behind Gusto\u0026#39;s Invoicing and Billing platform — the billing platform that generates accurate invoices for our customers and integrates with our revenue and accounting systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of Gusto’s commerce systems: shaping architecture early in the design process, improving and maintaining a high throughput transactional billing platform, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core commerce engine, enabling product teams to launch new products and Gusto to monetize its offering. Support new billing models for Gusto like multi-entity, multi-currency anniversary billing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core billing platform – usage jobs, subscriptions, orders, invoice generation, payments, reporting, accounting integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Engineering, Product Management, Data, and Design teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating \u0026lt;strong\u0026gt;scalable, efficient platforms\u0026lt;/strong\u0026gt; for users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience leveraging AI tools or systems\u0026lt;/strong\u0026gt; to accelerate development, improve testing, and deliver new platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building large high throughput distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Commerce domain: invoicing, commerce, payment processing space\u0026amp;nbsp; revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable user impact at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your platform area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8204403/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7441084","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309538,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7441084,"updated_at":"2026-10-30T09:40:32-04:00","requisition_id":"J-016626","title":"Staff Software Engineer, Payroll Platform","company_name":"Gusto, Inc.","first_published":"2026-01-13T12:44:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Staff Software Engineer to join Gusto’s Payroll Platform team, where you’ll build backend product infrastructure that powers payroll experiences across Gusto. This is a fully backend role focused on designing and evolving internal APIs and services used by other product teams to deliver accurate, compliant, and scalable payroll. You’ll own complex technical problems end-to-end, partner closely with other engineering teams, and help raise the bar on how payroll capabilities are built and consumed across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Payroll Platform team builds the foundational services that make payroll possible at Gusto. Our customers are internal product teams building payroll, time, contractor, and accountant experiences, as well as external partners through Gusto Embedded Payroll. We focus on creating reliable, performant, and well-designed APIs that abstract away payroll complexity and enable teams to move faster with confidence. Our work sits at the intersection of backend product engineering, developer experience, and large-scale systems in a highly regulated domain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain backend services and APIs that support core payroll workflows and are consumed by multiple Gusto engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own a primary domain within the Payroll Platform, taking responsibility for system health, correctness, scalability, and long-term evolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical partner to other engineering teams, collaborating closely to understand their needs, guide platform adoption, and co-design solutions that scale across use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and drive architecture and design documents, contributing to technical direction while balancing near-term delivery with long-term platform goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system performance, reliability, and observability as we scale payroll processing for hundreds of thousands of businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Design, Data, Compliance, and Operations to deliver compliant and customer-impacting solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Routinely leverage AI-assisted development tools to accelerate development, improve code quality, and documentation, and help normalize and spread effective usage across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with a strong focus on backend development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling internal platforms, shared services, or foundational APIs that support multiple product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently on ambiguous problems, from understanding the business need through delivery and iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong system design skills, including experience with performance optimization, scalability, and reliability in production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI-assisted development tools (LLMs, Claude Code, Cursor) in daily engineering work and is comfortable helping teams adopt effective, responsible usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating across teams and acting as a technical partner in a product-focused engineering organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more backend programming languages; experience with Ruby is strongly preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto’s Denver office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000/yr to $204,000/yr in Denver \u0026amp;amp; most remote locations, and $197,000/yr to $247,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7441084/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8244969","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567372,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8244969,"updated_at":"2026-10-30T10:15:54-04:00","requisition_id":"J-018157","title":"Staff Software Engineer, PEO","company_name":"Gusto, Inc.","first_published":"2026-10-06T15:45:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building a PEO (Professional Employer Organization): a product where Gusto becomes a co-employer for small businesses, taking on payroll, benefits, workers\u0026#39; compensation, and HR compliance so owners don\u0026#39;t have to assemble it themselves. It\u0026#39;s one of the biggest strategic bets in the company.\u0026amp;nbsp; As a Staff Engineer on PEO Growth, you\u0026#39;ll own the path from how a business discovers PEO all the way to getting the business fully set up.\u0026amp;nbsp; The decisions you make here shape whether a small business can adopt one of the most consequential products we\u0026#39;ve ever shipped, or give up halfway through.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PEO Growth owns the customer experience of adopting the PEO — the end-to-end journey that takes a business from interested to fully up and running. Much of what that journey depends on is built by other teams across Gusto, so our job is to make it feel like one coherent product rather than a series of handoffs.\u0026amp;nbsp; That makes the work as much cross-team design and negotiation as it is code, and it means you\u0026#39;ll have real influence over how the experience gets shaped, not just how it\u0026#39;s implemented.\u0026amp;nbsp; The team is a pod of engineers, product manager, and designer with a bias towards building and shipping.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the PEO Onboarding experience end to end — how a business learns about the PEO, commits to it, and gets set up on it — and be accountable for whether customers make it all the way through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction: turn ambiguous product bets into designs, sequencing, and durable abstractions that hold up as the product and its audience grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in a regulated domain where quality and accuracy is critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across other app teams to integrate their domains into one coherent journey, and negotiate the seams when ownership is unclear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI as a normal part of how you work — coding agents, review, debugging, and codebase exploration — and help build AI-assisted guidance into the onboarding experience itself so customers get unstuck without waiting on a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument the funnel and make decisions from it: define what \u0026quot;onboarding is working\u0026quot; means, measure it, and use experiments rather than intuition to decide what to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar in a fast-moving area — reviews, testing strategy, observability, and the judgment calls about where to build carefully and where to move fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of professional software engineering experience, including meaningful time owning customer-facing product surfaces in a large production codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong \u0026lt;strong\u0026gt;full-stack\u0026lt;/strong\u0026gt; range: comfortable in a mature server-side codebase and in a modern component-based frontend. \u0026lt;strong\u0026gt;Ruby on Rails\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;React/TypeScript\u0026lt;/strong\u0026gt; are what we use and are desirable, but we care more about depth than the specific stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated \u0026lt;strong\u0026gt;AI fluency\u0026lt;/strong\u0026gt;: you already use AI tooling in your day-to-day engineering work, can speak concretely about where it helps and where it doesn\u0026#39;t, and you keep up as the tooling changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High ownership in ambiguity.\u0026lt;/strong\u0026gt; You can take a fuzzy business need, shape it into something buildable, and ship it without waiting for a perfect spec — and you anticipate what the team will need next instead of reacting to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong collaborator and influencer\u0026lt;/strong\u0026gt; across team boundaries, with a track record of leveling up the engineers around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience in \u0026lt;strong\u0026gt;growth\u0026amp;nbsp; \u0026lt;/strong\u0026gt;— funnels, conversion, plan and product configuration, or the systems that turn a purchase decision into a provisioned customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8244969/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7943169","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450586,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7943169,"updated_at":"2026-10-30T09:45:41-04:00","requisition_id":"J-017308","title":"Staff Software Engineer, Pricing and Packaging Engineering","company_name":"Gusto, Inc.","first_published":"2026-06-25T15:55:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for Staff Software Engineer to drive the development of Gusto’s internal Commerce Platform solutions. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build a reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform, including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers, product managers, designers, and data scientists working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for parts of the Commerce Platform, including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet business needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, product teams) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to-market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing, and packaging domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead cross-functional technical initiatives, influence without authority, and align engineering, product, and business stakeholders around a shared technical vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7943169/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7986047","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3465461,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"227368","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"270000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"312632","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7986047,"updated_at":"2026-10-30T09:46:43-04:00","requisition_id":"J-017337","title":"Staff Software Engineer, Retirement AI","company_name":"Gusto, Inc.","first_published":"2026-06-22T14:38:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a key engineer helping us ship real, user-facing AI at Gusto Retirement. This role is all about bias to action: owning problems end-to-end, getting working software in front of customers, and iterating quickly. You’ll work closely with a small, senior team to implement language-model-powered experiences. If you like being hands-on, making pragmatic technical decisions, working closely with product \u0026amp;amp; design partners, and turning ideas into production features, you’ll be a great fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small, focused AI product team building practical, high-impact experiences to help people save for retirement at Gusto Retirement. The team is senior, collaborative, and very execution-focused—PMs bring strong ideas, and we own the execution fully. We work closely with product, design, and partner engineering teams, but keep tight ownership of our priorities and roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and ship production features that use large language models to solve real customer problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate LLMs (prompting, tool loops, evaluation, monitoring, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make pragmatic architecture decisions, de-risk tricky areas, and keep the work unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and design to refine ideas, shape scope, and iterate quickly on end-to-end experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to integrate with existing systems and unblock dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, reliable, well-tested code that ships quickly and scales well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of software engineering experience building and shipping production products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience implementing LLM-powered features (e.g., RAG flows, agents, tool loops, workflow automation with language models, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering skills (e.g., services, APIs, data flows); comfortable spending most of your time coding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or heavily contributing to a team’s execution: sprints, Jira, scoping, and cross-functional coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias to action: you default to trying things, iterating, and learning, rather than getting stuck in analysis or waiting for direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator who can work well with product, design, and other engineering teams without needing a formal management title.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with Ruby on Rails (or any comparable language), React (or any comparable library).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $187,000-$234,000 in Denver \u0026amp;amp; most remote locations, and $227,000-$284,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7986047/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8205075","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3551154,"location":{"name":"Austin, TX - Remote; Burlingame, CA - Hybrid; Chicago, IL - Remote; Denver, CO - Hybrid; Los Angeles, CA - Remote; Miami, FL - Remote; New York, NY - Hybrid; San Francisco, CA - Hybrid; Seattle, WA - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8205075,"updated_at":"2026-10-30T10:06:25-04:00","requisition_id":"J-017861","title":"Staff Software Engineer, Retirement Financial Platform","company_name":"Gusto, Inc.","first_published":"2026-10-01T18:51:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a key engineer focused on building and owning the systems that move money and assets through Gusto Retirement. This is a very hands-on role: owning backend services and APIs end-to-end, shipping production code, and working through real financial edge cases. You’ll partner closely with product, compliance, and operations to turn complex financial requirements into reliable software. If you like working on core systems where correctness matters and enjoy getting things shipped, you’ll be a great fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Financial Infrastructure team owns the core money and asset flow systems for Gusto Retirement. We’re a senior team that works on payments, settlements, tax and compliance integrations, and much more. The work is complex and often cross-functional, so we stay focused, collaborate closely, and keep tight ownership of what we build. We work closely with product and partner teams, but we’re responsible for execution and reliability end-to-end.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and ship services and APIs for money movement and financial integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on payments, settlements, reconciliation, and corrections involving real customer funds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and support critical workflows like payroll integration, KYB/KYC, 401k loans, billing and invoicing, and IRA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, compliance, and operations to scope work and deliver production-ready solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues and improve reliability, observability, and operational tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to integrate with shared systems and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, reliable, well-tested code that ships quickly and scales well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a product that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience building and shipping production products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with services, APIs, and data-heavy workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on financial systems, payments, or other high-correctness domains (or the ability to ramp quickly).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning systems end-to-end, including production support and operational work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with PMs and cross-functional partners to deliver scoped work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pragmatic, execution-focused approach to engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator and collaborative teammate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails (or a comparable backend framework).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8205075/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8205624","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3551368,"location":{"name":"Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8205624,"updated_at":"2026-11-04T13:22:41-05:00","requisition_id":"J-017931","title":"Staff Software Engineer, Retirement Money Planning","company_name":"Gusto, Inc.","first_published":"2026-09-25T18:46:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be a key full-stack engineer focused on building and owning the systems that empower over a million savers (including entrepreneurs) to save for their retirement via 401(k)s, IRAs, and more. This is a very hands-on role: owning backend services and APIs end-to-end, building the interfaces savers use to manage their accounts, and working through real financial edge cases. You\u0026#39;ll partner closely with Product, Design, Compliance, and Operations to turn complex financial requirements into reliable software. If you like solving hard problems and having a real impact on people\u0026#39;s lives, then we want to work with you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Money Planning team owns the user experience for employees, savers, and entrepreneurs to manage their retirement and savings. We build features and capabilities for savers to manage their contributions, portfolios, and withdrawals. What we do matters. People are trusting us with their retirement, and that\u0026#39;s something we never lose sight of.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the experience that enables savers to manage their 401(k)s, IRAs, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the architecture of existing systems to support new capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to product decisions: identify where AI can reduce saver effort, simplify complex retirement decisions, and surface proactive guidance before savers know they need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the needs of our savers and entrepreneurs who rely on Gusto to help them save for retirement correctly and confidently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partners across Engineering, Product Management, Design, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in a highly supportive environment working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues and improve reliability, observability, and operational tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize long-term investments to improve foundational systems and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, reliable, well-tested code that ships quickly and scales well\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience building and shipping production products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience working across teams and gaining influence to drive projects forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with services and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with message-based systems (Sidekiq, Kafka, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails a must have\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with large modern frontend applications (like React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning systems end-to-end, including production support and operational work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with PMs and cross-functional partners to deliver scoped work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pragmatic, execution-focused approach to engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with and influencing other teams to maximize impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator and collaborative teammate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8205624/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8208422","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552644,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8208422,"updated_at":"2026-10-30T10:06:16-04:00","requisition_id":"J-017990","title":"Staff Software Engineer, Solo","company_name":"Gusto, Inc.","first_published":"2026-09-25T17:32:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto Solo is the all-in-one platform solopreneurs (and their accountants) run their whole business on. We\u0026#39;re looking for a Staff Software Engineer to help build the next chapter of Solo. You\u0026#39;ll work in a tight, high-leverage funnel where your work maps directly to top-line revenue, and you\u0026#39;ll help build an AI-native product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an owner, not just an executor: someone with a strong product mindset who spots the problem, drives the change, and sees it through end to end. We\u0026#39;re a small, scrappy, fast-moving team, so we\u0026#39;re looking for someone who likes wearing many hats. If you want to weigh in on product, design, or GTM along the way, there\u0026#39;s real room for that here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Self-employed businesses are one of the fastest-growing segments of small business, and Gusto is betting on making Solo the true all-in-one platform for solopreneurs. This is a fully funded, high-performing team: a small group of engineers and an Engineering Manager, plus a dedicated Data Scientist, Designer, and GTM partner with room to grow based on roadmap progress.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of net-new product areas, from technical design through shipping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI as a genuine multiplier in your own workflow, and help build AI-native experiences into the product itself (including MCP tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, Data Science, and GTM to identify customer and business problems, prototype solutions, and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make pragmatic architecture and data-modeling decisions for problems that mostly don\u0026#39;t have existing precedent at Gusto yet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain full-stack features - from backend APIs to frontend UI - with an eye toward scalability and maintainability as the team and product grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weigh in beyond the \u0026quot;engineer lane\u0026quot; when it helps the team: product framing, design tradeoffs, or GTM considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define engineering practices and technical foundations for a team that\u0026#39;s still early in its build-out.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with a track record of shipping full-stack features end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across a full-stack toolkit (e.g., Ruby on Rails, React, TypeScript, GraphQL) and the judgment to choose the right tool for the problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership of 0→1 or greenfield projects, not just extension of existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-driven mindset: comfortable setting direction amid ambiguity, not just executing against a spec.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine, habitual use of AI tools in day-to-day engineering work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, with a track record of strong cross-functional partnership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building for self-employed businesses or SMBs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a regulated or compliance-adjacent domain (fintech, payroll, tax, accounting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping AI-powered or AI-augmented product experiences (agents, copilots, LLM-based tooling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup or \u0026quot;team of one\u0026quot; experience, comfortable operating with high autonomy and few guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $197,000–$247,000 for San Francisco. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8208422/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039516","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484667,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8039516,"updated_at":"2026-10-30T09:52:13-04:00","requisition_id":"J-017342","title":"Staff Software Engineer, Tax Accounts","company_name":"Gusto, Inc.","first_published":"2026-07-31T12:42:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a staff software engineer to join Tax Accounts — the team whose job is to make the complexity of dealing with hundreds of tax agencies disappear. We\u0026#39;re the steward of every Gusto customer\u0026#39;s employer and employee tax account data: the registrations, authorizations, rates, and setup that let us withhold, pay, and file correctly on their behalf. Get it right and businesses stay compliant without thinking about it; get it wrong and it costs them real money and trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on Tax Accounts, you\u0026#39;ll operate across the full product lifecycle: clean frontend code, reliable backend APIs and data models against a genuinely complex compliance domain, and the automation that keeps hundreds of thousands of accounts in sync with the agencies behind them. If you want technical craft with far-reaching impact in our modern economy helping power the livelihoods of millions of small business employees — join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the systems behind employer and employee tax accounts: agency registrations, power-of-attorney / third-party authorizations, tax notices, agency filings, and state/federal/employee tax setup across jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that requests and maintains access with tax agencies on the customer\u0026#39;s behalf — the bots, data exchanges, and agency-event pipelines that keep accounts, rates, and deposit schedules accurate and prevent failed filings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model complex, jurisdiction-specific compliance rules into maintainable systems, and own reliability, performance, and correctness in a domain where accuracy is non-negotiable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, Tax Operations, and PEO teams to turn customer and compliance pain into solutions — then prototype, iterate, and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and help the team solve some of the hardest problems in a very complex domain, at large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant software-development experience, typically 8+ years, with demonstrated staff-level technical leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable solutions that eliminate customer pain, and a strong sense of ownership over reliability, performance, and correctness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort designing data models and APIs for a complex, rules-heavy domain (compliance, tax, payments, or similar) where edge cases and correctness matter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new capabilities — plus curiosity and experimentation with emerging AI frameworks, and a habit of sharing best practices to scale AI use safely across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039516/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7918214","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441745,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7918214,"updated_at":"2026-10-30T09:45:21-04:00","requisition_id":"J-017243","title":"Staff Software Engineer, Tax Experiences","company_name":"Gusto, Inc.","first_published":"2026-07-06T18:13:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small group of talented engineers, designers, data scientists, and product managers working to improve the experience of collecting, calculating, paying, and filing taxes. Our team aims to make the complexity of dealing with hundreds of tax agencies disappear and to make compliance easy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We own everything a customer sees and does around taxes: from onboarding through ongoing account management, payments, and filings. We make sure that communication about those experiences is clear and actionable, and that the underlying systems are reasonable and sustainable to build on.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This team is responsible for the full stack of work, not just the frontend. We implement work up and down the stack to build these delightful experiences, and we partner regularly with all of the teams in the Tax Organization and many teams outside of it as well.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is one of the most important teams at Gusto. Most companies know how to pay their people, but many companies don\u0026#39;t know how to properly withhold, pay, or file taxes. One of the reasons that they pay for Gusto every month is the exact product that we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute on the technical strategy for your team\u0026#39;s domain in alignment with team and group-level OKRs, and contribute to the broader Tax Engineering roadmap through collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the experience that enables people to add and update their tax information at Gusto.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the needs of our customers, employers and employees who rely on Gusto to ensure that their taxes are collected, calculated, and filed correctly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships across Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the software platform that powers multiple 1st and 3rd party products and serves millions of businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow fellow engineers working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the product development process from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the productivity and happiness of our teams with the design systems, components, and interfaces you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in a highly supportive environment working with others to drive productivity and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize long-term investments to improve foundational systems and architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to product decisions: identify where AI can reduce customer effort, simplify complex tax workflows, and surface proactive guidance before customers know they need it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience with expertise in React, TypeScript, as well as experience with Ruby on Rails, SQL, or other backend languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large, complex codebases and a demonstrated ability to improve them incrementally without breaking things. Designing, building, and testing production level code that functions at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools to accelerate development, improve code quality, and build testing. Familiar with AI-assisted development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A preference for working collaboratively with people, not in a silo. Pairing, thought partnership, and shared investigation feel natural, not like overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate technical complexity clearly to product and design partners, and help the team navigate tradeoffs with full context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking: the ability to build mental models of unfamiliar systems, ask the right questions, and produce clear analysis that others can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7918214/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8144140","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524445,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"180425","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"243574","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8144140,"updated_at":"2026-10-30T10:00:26-04:00","requisition_id":"J-017863","title":"Staff Software Engineer, Unified Services Platform","company_name":"Gusto, Inc.","first_published":"2026-08-20T18:13:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join the Application Engineering team, which supports the platforms we use to deliver exceptional Sales and CX interactions. Our platforms have tremendous scale, and the work we do here directly shapes how the rest of Gusto operates. We challenge the status quo, advocate for scalable technical solutions, and hold a high bar for what \u0026quot;great\u0026quot; looks like - while staying grounded in translating ambiguous requirements into real business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable Apex solutions on the Salesforce platform that support our Sales and CX teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI coding assistants (e.g., Claude Code or equivalent) throughout the development lifecycle to write, review, debug, and document code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee ongoing improvements to deployed features and measure their impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Salesforce platform architecture and change/release management best practices, using sf cli for deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write well-structured, easily maintainable, and well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, test, and debug reliable production systems at scale, ideally real-time, event-driven, or high-throughput\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to codebases beyond Salesforce when the work calls for it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional software engineering experience, including 4+ years developing on the Salesforce platform in Apex\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Platform Developer I and/or Application Architect certification(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Salesforce platform architecture, with experience using the sf CLI and Salesforce change/release management best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent, daily use of AI coding assistants (e.g., Claude Code or equivalent) across the development lifecycle — writing, reviewing, debugging, and documenting code — with strong judgment on when and how to apply them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable writing well-structured, maintainable, well-documented code, including in codebases outside of Salesforce (Ruby on Rails experience a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building, testing, and debugging reliable production systems at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at translating ambiguous requirements into business value and advocating for scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated industries preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8144140/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833882","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7833882,"updated_at":"2026-10-05T13:22:28-04:00","requisition_id":null,"title":"Summer Opportunities - Retirement Sales AE","company_name":"Gusto, Inc.","first_published":"2026-04-20T17:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Mid-Level Retirement Account Executive (401k Sales)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Level Retirement Account Executive at Gusto, you will support small and mid-sized businesses by helping them adopt, expand, and convert 401(k) and retirement plans. In this role, you’ll act as a consultative retirement advisor, engaging customers through a blend of inbound opportunities and targeted outbound outreach into high-propensity accounts within Gusto’s existing customer base. You’ll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on high-volume SMB deal cycles, while also supporting slightly more complex mid-sized customers that require deeper discovery and coordination. You’ll guide business owners through retirement decisions by educating them on plan options, compliance basics, tax advantages, and employee benefits—driving meaningful ARR growth while building strong sales fundamentals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Inbound \u0026amp;amp; Targeted Outbound Retirement Sales Motion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a mix of consultative inbound retirement opportunities and targeted outbound outreach into high-propensity customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a structured, insight-led outbound motion into Gusto’s customer base, tailoring outreach based on company maturity, payroll signals, benefits footprint, and prior engagement history.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own high-volume SMB retirement sales cycles from discovery through close, with exposure to moderately complex mid-size customer deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end sales process for high-propensity SMB accounts, from initial discovery of retirement needs to final plan adoption and \u0026quot;Plan Sponsor\u0026quot; authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Consultative Retirement Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct daily consultative retirement conversations to understand customer goals related to hiring, retention, tax strategy, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customers on 401(k) basics, plan design options, pricing, employer match considerations, and conversion timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the value of Gusto’s retirement solution as a simple, modern alternative to legacy providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Competitive Plan Migration \u0026amp;amp; Switcher Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers who maintain existing 401(k) plans with external providers and are seeking to migrate to Gusto’s Retirement platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery to collect and review existing plan documentation, contracts, and service agreements, ensuring a clear understanding of plan structure, pricing, and fiduciary obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Gusto’s Legal, Compliance, and Retirement Operations teams to design a compliant switcher strategy that meets regulatory requirements and platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through the end-to-end plan switcher process, setting clear expectations, mitigating risk, and ensuring a seamless transition to Gusto’s retirement offering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management \u0026amp;amp; Sales Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain an organized retirement sales pipeline in Salesforce, including accurate call notes, opportunity updates, and follow-up tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support forecasting accuracy by keeping pipeline stages and close dates up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Retirement Product, Marketing, Operations, and Compliance to ensure smooth deal handoff and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Market Insight \u0026amp;amp; Customer Feedback\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture complex customer questions, objections, and competitive insights from daily conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share feedback with leadership and cross-functional partners to help refine messaging, sales plays, and enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Quota Ownership \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and work toward achieving a monthly ARR quota driven by new 401(k) sales, plan switchers, and customer expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with consistency and urgency in a high-activity, high-expectation sales environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily team huddles and 1:1s to review priorities, pipeline, and skill development areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seek coaching and apply feedback to improve discovery, objection handling, and close rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team success by sharing learnings, talk tracks, and wins\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of quota-carrying sales experience as an Account Executive, Account Manager, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with outbound prospecting, including calls and email-based outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, benefits, fintech, or financial services preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or exposure to 401(k), retirement, or benefits sales is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce CRM and sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organization, and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learner\u0026#39;s mindset with a deep commitment to continued growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Motivation to thrive in a fast-paced, metrics-driven role while helping small businesses support their employees’ financial futures\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8231833","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3562200,"location":{"name":"Denver, CO - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"127660","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"150000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"172341","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8231833,"updated_at":"2026-11-03T10:53:39-05:00","requisition_id":"J-017998","title":"Talent Development Leader, Foundational Talent Products","company_name":"Gusto, Inc.","first_published":"2026-10-02T12:41:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, the rapid evolution of work requires a dynamic, agile capability infrastructure. As artificial intelligence transforms technical and leadership skills quarter to quarter, our team members need to upskill and adapt seamlessly. To meet this demand, we are building an innovative, agile capability model and tech-forward development ecosystem that delivers blended learning experiences and modular enablement directly in the flow of work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talent product leader to spearhead the design and development of our enterprise capability framework across both individual contributor and leadership tracks. In this high-impact, strategic role, you will architect the foundational engine for our Talent Development function. Beyond defining the capability model, you will manage the full product lifecycle of our learning solutions—from user discovery and MVP prototyping to shipping, scaling, and maintaining high-impact learning products. You will define the taxonomy that powers modular content, partner with learning technology teams to set system integration requirements, and shape high-potential and executive leadership criteria.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a talent development leader, you will translate validated capability data into scalable standards, establishing a single source of truth across the organization. You will leverage strong cross-functional judgment, partnering directly with HR business partners and executive leaders to diagnose capability gaps, prioritize strategic investments, and build future-proof learning solutions. If you are a technical instructional designer or learning architect passionate about AI-forward enablement, modular learning design, and scaling capability infrastructure, this role offers a unique opportunity to drive transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Talent Development team acts as a strategic partner to the business, diagnosing capability needs and architecting systems that empower employees to build their best careers. We move beyond traditional programs to design the organizational conditions that create clarity, connection, and commitment. By partnering with HR and business leaders, we align learning directly to organizational strategy, using AI and design to embed development into the flow of work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Capability Framework \u0026amp;amp; Taxonomy:\u0026lt;/strong\u0026gt; Define the product roadmap for our capability framework, managing it as a live product that evolves based on user needs, performance data, and business strategy across individual contributor and leadership tracks, explicitly embedding AI-native competencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Learning Experience Design \u0026amp;amp; Agile Delivery:\u0026lt;/strong\u0026gt; Partner directly with content designers to co-create, build, and ship blended learning experiences, using iterative development cycles to continuously improve and scale solutions in response to evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modular Enablement Strategy:\u0026lt;/strong\u0026gt; Establish the strategic vision for core enablement programs using a hub-and-spoke model, collaborating with curriculum designers and content leads to scale blended learning experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modular Architecture \u0026amp;amp; Content Governance:\u0026lt;/strong\u0026gt; Own the architectural design for modular content and automated governance, establishing standards for chunking, tagging, and dynamically updating learning objects as source material or business needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Data Validation \u0026amp;amp; Prioritization:\u0026lt;/strong\u0026gt; Partner closely with HR business partners and executive stakeholders to analyze skill data, validate capabilities, and align learning investments with core business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Forward \u0026amp;amp; Workflow Integration:\u0026lt;/strong\u0026gt; Collaborate with People Technology teams to write functional and technical requirements for the capability engine, productizing learning experiences natively within HR tech platforms and daily workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Advisory \u0026amp;amp; Capability Translation:\u0026lt;/strong\u0026gt; Partner directly with executive and business leaders across the enterprise to proactively diagnose emerging capability needs, translating complex operational priorities into clear, accessible training and actionable guidance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Typically 8+ years of progressive experience in Talent Development, Learning Architecture, Technical Instructional Design, or Organizational Design, with a track record of building foundational programs from scratch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish vision, guide strategic policy development, and architect agile solutions in real time amidst shifting business landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic judgment and cross-functional fluency, with proven ability to partner with HR business partners and executive leaders to translate complex organizational data into clear capability priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in technical instructional design and modular architecture—proficient in structuring, tagging, and object-oriented content design to ensure learning is evergreen, searchable, and adaptable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about leveraging AI and automation to streamline learning design processes and experienced in defining AI-native skills within capability frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional relationship management skills, with a track record of driving strategic consensus across diverse business customers/users and partner teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in fast-paced, high-growth environments with the agility to establish trusted, scalable learning infrastructure amidst rapid change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and integrating content across various platforms (e.g., LMS/LXP systems, internal wikis, and workflow-embedded tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to instrument learning assets with data tracking to measure efficacy (e.g., click-through, completion, knowledge gain) and use those insights to iteratively optimize the content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating generative AI or automation into the content production pipeline—not just as an outcome, but as a tool to speed up prototyping, drafting, or adaptive pathing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with A/B testing and rapid prototyping, using clear data signals as the primary driver for ongoing content and experience iterations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $117,020/yr to $144,325/yr in Denver \u0026amp;amp; most major metro locations, and $141,700/yr to $174,763/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8231833/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8293217","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3586095,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"24.36","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"27.41","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"30.45","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8293217,"updated_at":"2026-11-04T17:32:01-05:00","requisition_id":"J-018206","title":"Tax Resolution Advocate","company_name":"Gusto, Inc.","first_published":"2026-10-18T18:37:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You\u0026#39;ll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Tax Resolution team is within the Payroll, Tax \u0026amp;amp; Compliance Services (PTCS) organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide exceptional service to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear and concise case documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Compliance, Engagement, and Tax Operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with government agencies to represent Gusto and advocate for our customers under supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage your time effectively to meet set goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively use current AI tools in workplace applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and provide support to fellow TaxRes Advocates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of payroll experience, notice resolution experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to personal high standards and a desire to contribute to team and company goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with guidance to resolve issues from complex variables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player who enjoys collaborating and contributing to team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal, with the ability to simplify complex topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and proactive in improving processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicated to providing an exceptional customer experience during key moments in our customers\u0026#39; journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this role is $23.50/hr to $25.46/hr for Denver and $21.80-$24.52 for Phoenix and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8293217/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510880,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8104180,"updated_at":"2026-10-22T15:09:32-04:00","requisition_id":"E-0000141","title":"WFM Capacity \u0026 Analytics Planner ","company_name":"Gusto, Inc.","first_published":"2026-08-03T17:28:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a senior, technically minded workforce management planner who can design and scale AI-powered forecasting and capacity planning systems. You will report into the Planning People Empower and play a leading role in shaping how AI is adopted across forecasting, scheduling, and intraday operations. This role is equal parts strategic design and hands-on execution: you\u0026#39;ll build the frameworks, pipelines, and governance structures that elevate WFM from reactive to predictive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Coverage\u0026amp;nbsp;hours are between 6am-6pm MT\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI to identify demand shifts, seasonal patterns, and emerging workforce risks before they impact operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect AI-generated insights to operational decisions across staffing, scheduling, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain capacity plans, providing recommendations on hiring, staffing, and efficiency improvements for our CX teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call PagerDuty rotation to monitor and respond to real-time alerts — including system outages, service level breaches, and routing failures — ensuring rapid escalation and resolution during off-hours incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT, shrinkage) to enable predictive and near-real-time insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously monitor and adjust forecasts using AI-driven models and traditional methods as demand evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design governance frameworks for AI-enabled WFM workflows, including monitoring, validation, and escalation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, Data, and Product to ensure AI implementations meet organizational standards and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional AI initiatives for WFM, influencing how teams across the organization use AI in planning and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate stakeholder meetings on forecasting, capacity planning, and AI adoption progress as member and facilitator aligned to the Operational Rhythm Meeting structure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential risks to workforce capacity and proactively devise contingency plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to implement risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend process enhancements to boost efficiency and capacity utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data to identify gaps and opportunities within the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency required:\u0026lt;/strong\u0026gt; Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context; designing or implementing AI/ML-powered forecasting, automation, or analytics workflows. Gusto is an AI-forward company and active AI use is expected daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools to surface WFM insights for operations and leadership; demonstrated analytical skills in volume forecasting, employee workloads, and staffing optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, communication, and problem-solving skills — able to translate complex data into clear, actionable recommendations for stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with COPC, ICMI, and/or SWPP standards is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years in a capacity planning and forecasting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead cross-functional initiatives and influence planning and operations practices across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing data pipelines that integrate multiple WFM data sources (volume, AHT, shrinkage, scheduling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in data modeling, statistical analysis, and data visualization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-volume, fast-paced contact center environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BPOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI governance concepts including model monitoring, validation, and responsible AI practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;The \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;cash compensation range for this\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;role is $105,000/yearly to $129,00/yearly in Denver and Las Vegas, and most remote locations, and $98,775/yearly to $121,000/yearly in Phoenix. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":94489,"name":"Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"Phoenix, AZ - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104180/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104224","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510895,"location":{"name":"Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8104224,"updated_at":"2026-10-05T13:22:28-04:00","requisition_id":"E-0000142","title":"WFM Resource Management \u0026 Analytics","company_name":"Gusto, Inc.","first_published":"2026-08-03T17:39:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a team-oriented, analytically-driven Workforce Management Analyst who loves strategically thinking outside the box to solve complex contact center challenges. You will report into the Workforce Management (WFM) team and serve as an integral contributor to scaling operations and propelling Gusto to the next level of success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role focuses on higher-order work: designing the systems and workflows that power intraday operations, interpreting performance signals to drive strategic decisions, and building the next generation of WFM tooling. This position places a strong emphasis on proactive thinking, AI fluency, and the ability to translate data into action — grounded in industry best practices (COPC, ICMI, SWPP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Coverage\u0026amp;nbsp;hours are between 6am-6pm MT\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain optimized, multi-department schedules; manage time off and non-productive activities to achieve service level targets across all contact channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret automated performance signals and intraday data to make strategic staffing decisions — including queue routing changes, skill adjustments, and escalations — that protect service levels and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate daily and weekly performance reviews with operations leaders: identify root causes of variance (volume, AHT, shrinkage), recommend corrective actions, and drive follow-through to improve staffing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue and skill routing changes — including agent reassignment and cross-training decisions — to align staffing with demand and maintain service level achievement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and continuously improve WFM automation — including intraday alert systems, push reports, dashboards, and workflow integrations — using AI tools and scripting to scale the team’s capacity, reduce manual effort, and advance next-generation WFM capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate proactively — verbally and in writing — with internal stakeholders and external vendors to surface staffing impacts, propose mitigations, and deliver data-driven insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call PagerDuty rotation to monitor and respond to real-time alerts — including system outages, service level breaches, and routing failures — ensuring rapid escalation and resolution during off-hours incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a system administrator for WFM and routing tools — making and driving configuration and routing changes under the guidance of the admin/systems teams — acting as the support layer that operationalizes tooling and routing changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and accountability across the team — upholding team standards, taking ownership of outcomes, and driving work forward across scheduling and intraday operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a data analytics subject-matter expert — surfacing actionable, meaningful data and influencing internal stakeholders and customers toward decisions we can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-8+ years of contact center WFM experience spanning scheduling, intraday, operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency required:\u0026lt;/strong\u0026gt; Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context; hands-on experience building automations (alert systems, reporting pipelines, workflow integrations). Gusto is an AI-forward company and active AI use is expected daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools to surface WFM insights for operations and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with WFM platforms and a track record of quickly learning and adopting new tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, communication, and problem-solving skills — able to translate complex data into clear, actionable recommendations for stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership and accountability — able to set standards, influence outcomes, and drive results across a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of owning WFM automation or tooling initiatives end-to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analytics subject-matter expertise — turning data into clear, actionable insights that influence stakeholder and customer decisions; hands-on system administration/configuration of WFM and routing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with COPC, ICMI, and/or SWPP standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;The \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;cash compensation range for this\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;role is $105,000/yearly to $129,00/yearly in Denver and Atlanta, $127,345/yearly to $156,00/yearly in New York and San Francisco, and $98,775/yearly to $121,000/yearly in Phoenix. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":94489,"name":"Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"Phoenix, AZ - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104224/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8257486","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573106,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"139790","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"166000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"192211","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8257486,"updated_at":"2026-10-30T10:19:55-04:00","requisition_id":"J-018134","title":"Workday System Developer","company_name":"Gusto, Inc.","first_published":"2026-10-21T10:35:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced L4 People Technology Developer to lead the design, configuration, and optimization of Workday solutions that power our HR and payroll processes. The ideal candidate brings advanced, wide-ranging Workday expertise, applies creative and effective solutions to complex business problems, and guides the development of new approaches and best practices. This role operates with a high degree of independence, mentors others on Workday functionality, and partners closely with the People Team, IT, and cross-functional stakeholders to ensure Workday delivers scalable, business-ready outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Operations, Services, and Technology team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Day To Day:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workday Configuration \u0026amp;amp; Enhancements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead configuration of Workday modules (e.g., Payroll, Absence, Time Tracking, HCM, Talent, Compensation) on complex business requirements, applying in-depth evaluation to determine optimal approaches.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Architect and guide development of Workday Business Processes, calculated fields, condition rules, and security roles; exercise judgment in selecting methods and techniques on new assignments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead evaluation and adoption of new features with each Workday release; identify creative solutions and guide policy development for optimization across modules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Develop and own advanced, matrix, composite, and dashboard reports in Workday; apply in-depth analytical judgment to surface actionable workforce insights for senior stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive data quality and integrity standards across Workday and connected systems; provide in-depth analytical insights to inform workforce decisions and cross-functional planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Own audit readiness through proactive reporting, documentation, and control frameworks; determine appropriate methods independently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Testing \u0026amp;amp; Quality Assurance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design and lead test strategies including test plans, scripts, and UAT coordination; exercise independent judgment in defining testing approaches and resolving complex issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead regression and functional testing for biannual Workday releases; determine procedures and guide team approach to ensure quality and business continuity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Network with key contacts across functions; adapt communication style to diverse audiences and frequently advise others—including senior partners—on complex Workday matters, using persuasion and judgment to drive alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Provide expert-level Workday system support; independently diagnose and resolve complex issues, and develop scalable solutions that prevent recurrence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mentor and upskill team members and key users on Workday functionality; act as an internal subject matter authority on system capabilities and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Systems, HR Technology, or related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of hands-on Workday analyst or configuration experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced, wide-ranging knowledge of Workday security, business processes, reporting, and calculated fields; proven ability to independently determine methods and techniques on new, complex assignments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work on complex, ambiguous issues requiring in-depth evaluation; exercises independent judgment in selecting approaches, with work reviewed upon completion rather than in progress.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday certifications (Payroll, Absence, HCM, Benefits, Time Tracking, Reporting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in HR, payroll, benefits, or related domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile environment; track record of guiding new policy development and mentoring junior team members on system best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $128,000/yr to $160,000/yr in Denver \u0026amp;amp; most remote locations, and $154,000/yr to $193,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we don\u0026#39;t use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you\u0026#39;re accountable for) — which is why you\u0026#39;ll see something like \u0026quot;Head of X\u0026quot; instead of a rank word like \u0026quot;Director\u0026quot; that tells you neither. Because of this, the title on this posting may look different from what you\u0026#39;d expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliable, consistent presence: \u0026lt;/strong\u0026gt;We expect regular and predictable attendance, whether you\u0026#39;re working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8257486/ai_opt_out"}],"meta":{"total":82}}