{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7983701","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464611,"location":{"name":"Denver"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7983701,"updated_at":"2026-06-04T17:32:45-04:00","requisition_id":"E-0000135","title":"Benefit Customer Care Advocate ","company_name":"Gusto, Inc.","first_published":"2026-06-04T17:01:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer\u0026#39;s shoes. Sometimes, you won\u0026#39;t know the correct answer, but you are the kind of person who is always up for the challenge. We can\u0026#39;t promise it will be easy, but we can promise it will be time well spent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will own customers\u0026#39; inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be expected to work a full-time 40-hour/week schedule during our hours of operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate closely with other advocates and across the company to influence product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;(\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;. You will navigate multiple digital systems and use customer data to inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountable:\u0026lt;/strong\u0026gt; A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manages Stress Effectively: \u0026lt;/strong\u0026gt;You\u0026#39;re\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethical: \u0026lt;/strong\u0026gt;You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Great written and verbal communicator: \u0026lt;/strong\u0026gt;You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $20.51/hr—23.08/hr in Denver and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7858835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422867,"location":{"name":"Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7858835,"updated_at":"2026-05-15T18:18:03-04:00","requisition_id":"E-0000128","title":"Benefits Advisor","company_name":"Gusto, Inc.","first_published":"2026-04-27T16:06:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Advising team helps small businesses navigate health benefits with confidence. As a Licensed Dedicated Advisor (L3), you\u0026#39;ll manage a portfolio of employer clients — guiding them through the benefits renewal process, helping them evaluate their plan options, and ensuring they have a benefits package that supports their team. You\u0026#39;ll own the renewal process end-to-end, drive client retention, and identify opportunities to expand coverage across health, dental, vision, life, disability, and supplemental benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Training Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is hiring in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Denver, CO\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Phoenix, AZ\u0026lt;/strong\u0026gt; only. Candidates must be located in or able to commute within the Denver or Phoenix metro areas. All new hires will complete an onsite training program at their local office during their first 4–6 weeks of employment. Training is fully in-person, 5 days a week, so you\u0026#39;ll need to be available and able to commute onsite for the duration of that period.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Following the training, candidates will be expected to adhere to Gusto\u0026#39;s hybrid policy where Gusto has physical office spaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, our Advising team plays a crucial role in helping small businesses navigate the often complex world of health benefits. We\u0026#39;re a group of licensed benefits experts who serve as trusted partners to employers, helping them understand their options and make informed decisions for their teams. As a Licensed Dedicated Advisor, you\u0026#39;ll work closely with employers throughout their benefits journey — from renewals to plan selection to mid-year changes — ensuring they have the right coverage in place. Beyond advising, our team manages customer pipelines, identifies opportunities to expand client benefits packages, and partners with internal teams to continuously improve the employer experience. Together, we\u0026#39;re not just simplifying benefits — we\u0026#39;re helping small businesses offer competitive, people-first benefits that support happier, healthier teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Own Your Book of Business\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of small group employer clients, serving as their primary point of contact for all benefits-related needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive retention by delivering strong renewal experiences that keep clients on Gusto year over year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage your book\u0026#39;s performance metrics including retention rate and renewal revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lead the Renewal Process End-to-End\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide employers through the annual renewal cycle — from pre-renewal outreach through plan selection and enrollment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate plan options and provide recommendations that meet each client\u0026#39;s needs, leveraging established benchmarking resources and internal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate the complicated language of health insurance into clear, simple concepts that empower employers to make confident decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with carriers and internal teams to resolve issues and ensure seamless renewals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Identify Revenue Growth Opportunities\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Surface opportunities to expand client benefits packages with ancillary lines of coverage (dental, vision, life, disability, HSA/FSA, and other Tax Advantaged accounts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand each employer\u0026#39;s goals and recommend benefits solutions that help them attract and retain talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the expansion process by engaging key stakeholders and navigating the customer buying process with guidance from senior advisors or leadership as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Deliver Exceptional Service\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage phone and email communications with professionalism and urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively juggle multiple client priorities and deadlines to meet both customer and carrier timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of industry trends, benchmarking data, and regulatory changes to provide accurate guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently meet established service-level agreements (SLAs) and performance standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and other tools where applicable to drive workflow efficiencies and to provide exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Experience\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6 years of experience in a customer-facing role; health insurance or benefits experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a customer pipeline, book of business, or portfolio-based workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of retaining customer relationships and delivering strong service outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with small group health insurance products is a plus; willingness to develop deep expertise quickly is essential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Licensing\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active Life and Health Producer License required (or ability to obtain prior to start date)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Skills \u0026amp;amp; Attributes\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mindset: Does what\u0026#39;s in the best interest of the customer while balancing business outcomes; delivers difficult news confidently and with solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator: Excellent written and verbal skills; can distill complex benefits concepts into clear, approachable guidance via phone and email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management pro: Can manage competing customer deadlines and deliverables effectively; regularly prioritizes work to meet SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-reliant problem solver: Uses available resources to troubleshoot before escalating; takes initiative to find solutions even without a clear roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity: Thrives in a fast-paced environment; adapts quickly when business needs shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth mindset: Passionate about improving the customer experience and continuously developing your craft through learning and AI-fluency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our target on-target earnings (OTE) compensation for this role is $80,835/year to $99,025/year in Denver and $75,633/year to $92,650/year in Phoenix. \u0026lt;strong\u0026gt;This OTE is structured with a target 80% base pay and 20% commission structure. \u0026lt;/strong\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7665279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373727,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7665279,"updated_at":"2026-06-04T16:05:05-04:00","requisition_id":"J-016819","title":"Benefits Engineering Manager","company_name":"Gusto, Inc.","first_published":"2026-03-27T16:55:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come be part of the Benefits group and help small and medium sized businesses make the right choice for themselves and their employees! We have an exciting opportunity for an experienced Engineering Manager to empower part of our BenAdmin team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of Gusto’ Benefits leadership team, your role will encompass building a dynamic team and contributing to build a thriving business. You will also be responsible for working collaboratively with other cross-functional teams and leaders to build a suite of products that will be adored by our customers while setting industry benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a customer-centric builder who thrives on making a substantial impact within a high-growth organization, we would be thrilled to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto Benefits is looking for an experienced Engineering Manager to lead the design, development, and deployment of solutions that enhance our customer experience. In this role, you\u0026#39;ll empower a team of Gusties and contractors to architect and deliver solutions that help our CX team deliver on the commitments we’ve made to our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be a key technical voice on the team, helping define how we build, mentor engineers around you, and actively leverage AI and agentic tools to accelerate delivery. The ideal candidate will have a background in integrating artificial intelligence into legacy systems with proven expertise in applying these technologies to improve customer interactions and satisfaction. Be a change agent on how Gusto leverages AI to better serve customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead your engineering team to design, develop, and deploy AI-powered applications to enhance customer and advocate experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking - challenge norms and ask questions!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work cross-functionally with engineering, product, design, and stakeholder teams to lead various initiatives to advance our customer service solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will leverage our data to identify key insights and create operational efficiencies, as well as produce accurate and meaningful analysis to drive business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with stakeholders from business and engineering to understand OKR requirements and convert them into analytical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate with third-party platforms (e.g., Salesforce, Zendesk, or similar CRM/support systems) where applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for driving the development of product and core platform in a fast paced, start-up environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing technical leadership in defining the product and platform solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer pain points, devise solutions, and then iterate through prototyping and frequent, successful product launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally with design leadership and product management leadership to build and drive Gusto’s product vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empowering a team of senior engineers, architects, and potentially managers to create alignment, clarity, high morale, driving quick but informed decision making, and helping them get unblocked\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of total relevant technical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of engineering management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools (e.g., Cursor, Claude or similar) to accelerate development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM platforms or third-party integrations (Salesforce, Zendesk, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Robotic Process Automation (RPA’s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with contractor-heavy or distributed team structures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $223,000-251,000 for San Francisco. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7931506","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3446386,"location":{"name":"Denver"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7931506,"updated_at":"2026-06-05T13:12:17-04:00","requisition_id":"E-0000132","title":"Benefits Enrollment Specialist","company_name":"Gusto, Inc.","first_published":"2026-05-15T17:06:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When a small business owner signs up with Gusto, they\u0026#39;re trusting us with their team\u0026#39;s health coverage. As a Group Fulfillment Specialist, you\u0026#39;re the link between our customers and their health insurance carriers — partnering with Onboarding Advocates to ensure every form and detail lands accurately and on time, so coverage is active when employees need it. You\u0026#39;ll work across carrier portals, Salesforce, and Gusto\u0026#39;s internal systems, and lean into AI tools to work smarter. If you take pride in getting the details right, this role is for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Group Fulfillment is the team that ensures the promise of benefits becomes reality. We sit between health insurance carriers and Gusto\u0026#39;s customer-facing teams, shepherding new plans, renewals, and carrier switches across the finish line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We measure ourselves on doing it right and doing it on time — because for the customers we serve, \u0026quot;late\u0026quot; or \u0026quot;wrong\u0026quot; isn\u0026#39;t an inconvenience, it\u0026#39;s a missed prescription, a delayed procedure, or a stressful call to HR. We take that seriously, and we have a lot of fun doing it together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-native company, we don\u0026#39;t just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Enrollment: \u0026lt;/strong\u0026gt;Manage the intake, submission, and confirmation of group health insurance selections for both new plans and renewals, ensuring all carrier documentation is accurate and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Carrier Liaison:\u0026lt;/strong\u0026gt; Master carrier-specific portals and requirements to efficiently process orders and navigate approval workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Compliance: \u0026lt;/strong\u0026gt;Review customer data against carrier eligibility standards to proactively mitigate errors and ensure high-quality plan adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Licensed Benefits Advisors and customer-facing teams to deliver benefits packages in full and on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution Management: \u0026lt;/strong\u0026gt;Act as the primary point of contact for follow-up requests from carriers, resolving information gaps or plan changes with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Identify and escalate opportunities for workflow enhancements, using your expertise to increase team efficiency and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Communication: \u0026lt;/strong\u0026gt;Provide clear, professional guidance on healthcare enrollment to customers and internal partners via written and verbal channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; 6 months to 2 years of professional work experience, ideally within healthcare, health insurance, finance, or a fast-paced startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Fluency:\u0026lt;/strong\u0026gt; Proficient in Google Workspace, Microsoft Office, Adobe, and Salesforce; as an AI-native company, you will be expected to lean into and master emerging AI tools to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Mindset:\u0026lt;/strong\u0026gt; Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Administrative Precision: \u0026lt;/strong\u0026gt;Strong background in high-volume data entry and processing administrative tasks under tight deadlines and seasonal peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration: \u0026lt;/strong\u0026gt;Excellent cross-team communication skills with experience managing professional interactions with external company partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;A skilled problem-solver who is comfortable navigating ambiguity and can pivot quickly in a dynamic operational setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Directed Execution: \u0026lt;/strong\u0026gt;Highly self-motivated and capable of working both autonomously and collaboratively to meet individual and team goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this role is $20.50–$23.08 per hour in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7379034","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289693,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"$23.50","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"$27.42 per","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7379034,"updated_at":"2026-05-26T16:19:50-04:00","requisition_id":"E-00001038","title":"Benefits Onboarding Advocate","company_name":"Gusto, Inc.","first_published":"2025-12-10T17:00:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a core member of the Benefits Onboarding team, you’ll be responsible for setting up customers with their health benefits while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly. You’ll help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Benefit Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customers to implement employee benefit packages specific to our customers’ needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple priorities using Salesforce and other technology platforms in your digital workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be available for our customers via phone and email to answer questions about the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here’s what we’re looking for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of client-facing experience - bonus points for exposure to healthcare, payroll, or a start-up environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic and customer-centric: You care deeply about the customers you serve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in problem solving, dealing with ambiguity, and cross-team communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work throughout seasonal peaks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to flex to other internal roles if needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces an ownership mentality\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus points:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare, health insurance, or employee benefits experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workforce tools such as Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $23.50/hour to $26.44/hour in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7983773","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464638,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7983773,"updated_at":"2026-06-04T17:33:40-04:00","requisition_id":"E-0000137","title":"Broker Integration Advocate","company_name":"Gusto, Inc.","first_published":"2026-06-04T17:31:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For small business owners, choosing a platform to integrate their benefits is one of the most important decisions they make. As a broker integration advocate, you\u0026#39;ll own the customer journey from the moment a business signs up to integrate their benefits to the final implementation. Your goal: make sure every customer is ready to go when it leaves your hands, so benefits get to the finish line on time and accurately.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That means guiding small business owners through one of the most important (and most complex) decisions they make for their teams, and making the experience feel a lot less overwhelming than it sounds. It is meaningful work that directly impacts the lives of small business owners and their employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Broker Integration team believes that great technology and great service aren\u0026#39;t mutually exclusive. We\u0026#39;re building both. Every team member takes real ownership of their work and makes a tangible impact every day. You\u0026#39;ll bring your project-management instincts to keep onboarding moving, coordinate with internal and external partners, and help us continue raising the bar for what benefits at Gusto can look like.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-native company, we don\u0026#39;t just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve. If you take pride in getting the details right and helping customers get the coverage they deserve, this role is for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive consultative outreach to keep customer onboarding on track\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;: \u0026lt;/strong\u0026gt;As the point of contact for our customers during this journey, you provide exceptional consultative customer service via phone, email and other channels. You educate our customers and anticipate their needs to ensure a smooth integration. That means anticipating where customers might get stuck, surfacing blockers early, and making sure nothing stalls because a customer didn\u0026#39;t know what to do next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a real partner to your customers. \u0026lt;/strong\u0026gt;You\u0026#39;re not afraid to pick up the phone, and whether it\u0026#39;s a call, an email, or a screen share, you\u0026#39;re accessible, responsive, and clear. Customers should feel like they have someone in their corner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project management: \u0026lt;/strong\u0026gt;As the owner of the onboarding journey, you anticipate roadblocks and work with relevant partners, both internal and external, to ensure and a smooth and accurate integration of our customer’s benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Compliance: \u0026lt;/strong\u0026gt;You review customer data against carrier eligibility standards to proactively mitigate errors and ensure both quality and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End to end process: \u0026lt;/strong\u0026gt;You own the entire onboarding journey: confirming eligibility, gathering the required information, building policies, managing enrollments and ensuring accuracy while keeping our customers informed and engaged along the way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; Minimum 3+ years of professional work experience, ideally within healthcare, health insurance brokerage, hospitality, or a fast-paced startup environment, where anticipating customers’ needs and delivering a great customer experience is a central part of the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious about technology. \u0026lt;/strong\u0026gt;AI tools and automation are part of how this team works. You don\u0026#39;t need to be an expert, but you should be excited to learn and use tools like Glean, Gemini, and other LLM-based AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Mindset:\u0026lt;/strong\u0026gt; Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account management: \u0026lt;/strong\u0026gt;Strong background in high-volume book of business under tight deadlines and seasonal peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration: \u0026lt;/strong\u0026gt;Excellent customer communication skills with experience managing professional interactions with external company partners (brokers and insurance carriers) as well as customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;A skilled problem-solver who is comfortable navigating ambiguity and can pivot quickly in a dynamic operational setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Directed Execution:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Highly self-motivated and capable of working both autonomously and collaboratively to meet individual and team goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;role is $23.50/hr—26.44/hr in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7858770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422841,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"149785","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"176000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"202210","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7858770,"updated_at":"2026-05-06T13:25:27-04:00","requisition_id":"J-017204","title":"Compliance Lead, Broker-Dealer \u0026 Investment Adviser","company_name":"Gusto, Inc.","first_published":"2026-05-01T14:25:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Lead, Broker-Dealer \u0026amp;amp; Investment Adviser is a senior member of the Gusto Retirement Compliance Team, reporting directly to the Head of Compliance. This role is the operational backbone of the compliance program, owning the compliance programs of the Registered Investment Advisor (RIA) and Broker-Dealer (BD) entities, including their AI governance frameworks, and serving as a trusted senior member of the RIA/BD Compliance team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you would own the supervisory architecture (including the governance of AI tools used across the compliance program), drive exam readiness, and ensure the program is running effectively, documented thoroughly, and defensible under SEC and FINRA scrutiny. This is not a policy-only role, and it is not a passive-user-of-technology role. It requires someone who can move fluidly between strategic oversight and hands-on execution, who understands what it means to carry a compliance program in a regulated financial services environment, and who can serve as a supervisory principal over AI, ensuring tools are deployed lawfully, outputs are validated, and the program evolves alongside regulatory expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto operates RIA and BD affiliated entities, serving customers across the retirement savings landscape. Our Compliance Team is a lean, high-impact function responsible for maintaining robust, defensible compliance programs across both regulatory regimes, built to scale alongside the business. That includes staying ahead of how AI is reshaping compliance operations: the team actively governs and oversees AI tools used across the program, identifies where AI can responsibly expand team capacity, and ensures that any AI use meets the supervisory standards required by SEC and FINRA. We are building a compliance program that is both modern and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and mature the end-to-end compliance program across both the BD and RIA, ensuring the frameworks, controls, and infrastructure, including AI governance, keep pace with Gusto\u0026#39;s growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary compliance lead on all FINRA and SEC regulatory matters, including filings, examinations, supervisory control testing, and evolving regulatory guidance on AI use in compliance programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop the relationship with compliance consulting firm(s), directing their work across both entities and ensuring coverage is aligned with Gusto\u0026#39;s risk posture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain policies and procedures across both entities, covering advertising, Reg SP, complaints, books and records, BCP, Code of Ethics/Conduct, trade errors and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own incident management and escalation, including compliance violations, whistleblowing, and heightened supervision, and report trends to the Head of Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Legal, Product, Finance, Marketing, Sales, and FinCrime to embed compliance into how Gusto builds and sells\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise AI tools used across the compliance program, including ongoing review and testing, ensuring outputs are validated by qualified licensed humans, identifying opportunities to expand team capacity, and flagging functions where AI use is not permitted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead training programs and annual compliance meetings for both BD and RIA, and own the advertising and communications review process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess whether resources, controls, and coverage are sufficient as Gusto scales into new markets and upmarket customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee all firm filings, employee registrations and licensing across the BD and RIA, including U4/U5, fingerprints, background checks, CRD, Form CRS, Form BD, ADV, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead suitability, rebalancing, and custody review and testing for the RIA, including coordination of the annual Surprise Custody Exam\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of compliance experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, with deep working knowledge of FINRA Rules , the SEC Rules (including the Marketing Rule, Reg S-P and Reg S-ID), GLBA, and Bank Secrecy Act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning regulatory filings (Form BD, ADV, U4/U5, CRS), leading exam preparation and response, and running supervisory control testing and advertising review across both RIA and BD entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance technology (e.g., ComplySci, Global Relay), books and records obligations under Rules 17a-4 and 204-2, and AI governance frameworks in a regulated environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills with the ability to draft, own, and defend compliance documentation under regulatory scrutiny and comfortable managing multiple programs in a lean, high-accountability team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active SIE, Series 7, and Series 24 licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a fintech-integrated RIA/BD, comfortable working at the intersection of technology, product, compliance, and AI governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with outsourced compliance models (e.g., third-party consulting firms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing compliance staff\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $156,170/yr to $192,610/yr in Denver \u0026amp;amp; most major metro locations, and $183,830/yr to $226,724/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7964801","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457957,"location":{"name":"Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"26.85","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"32.22","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"37.59","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7964801,"updated_at":"2026-06-05T15:10:33-04:00","requisition_id":"J-017329","title":"Consumer Money Support Specialist, Tier 2 ","company_name":"Gusto, Inc.","first_published":"2026-05-28T20:26:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Gusto’s Consumer Money Support team as a Tier 2 specialist, where you’ll take on the most complex and high-stakes Wallet and Cash Account issues and play a critical role in protecting our members’ money. In this role, you’ll own escalations that require sharp judgment, steady decision-making, and deep care for the member experience, from fraud investigations and disputes to account locks, debit card issues, cash account applications, and nuanced On-Demand Pay cases. This is an opportunity for someone who thrives in regulated environments, stays calm under pressure, and knows how to balance empathy with precision when the stakes are highest. If you’re energized by solving hard problems, safeguarding trust, and getting the details right every time, this is where your impact will matter most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Consumer Money Operations sits at the intersection of customer experience, financial compliance, and banking partner relationships, supporting Gusto Wallet and Cash Accounts used by hundreds of thousands of employees to manage their pay and savings. Our team partners closely with Risk, banking partners, and internal CX teams to resolve the cases that matter most. We hold ourselves to a high standard of accuracy, urgency, and empathy, especially when members need fast, thoughtful support. We’re also always looking for ways to improve the systems and workflows behind the work so we can better serve members at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own complex Consumer Money cases end to end, including disputes, cash account application reviews, account locks, fraud-related issues, debit card problems, closures, and nuanced On-Demand Pay cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize work against critical compliance timelines, including the 5-business-day dispute review window and the 14-calendar-day Cash Accounts Application SLA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate thoroughly and apply sound judgment to escalate risk quickly when customer funds, compliance requirements, or banking partner expectations may be impacted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Tier 2 escalation layer from Tier 1, using deep product knowledge and routing judgment to handle high-complexity work and correct misrouted cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Risk, banking partners, and internal CX teams to resolve cases and drive workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen queue health by identifying aging work, unassigned cases, routing issues, and process gaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate case research, surface patterns in member issues, and improve documentation quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer support, financial services operations, or banking operations, with a track record of independently owning escalated or complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with dispute resolution, fraud investigation, or regulated financial products such as banking, fintech, or credit unions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting customers across written and live channels, including email, inbound phone, outbound phone, and chat, with the ability to adapt communication style to the situation and member need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment in ambiguous, high-stakes, and time-sensitive scenarios, with a clear understanding of when to escalate risk and when to take ownership through resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and precise communication skills, with the ability to document cases accurately, build customer trust, and collaborate effectively with Risk, banking partners, and internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with case management systems such as Salesforce or similar platforms, plus the ability to use AI thoughtfully for drafting, summarizing case history, organizing notes, and accelerating research while critically reviewing outputs for accuracy, tone, bias, empathy, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A continuous-improvement mindset, strong follow-through, and the reliability to stay composed under pressure while identifying patterns, surfacing process gaps, and helping improve team workflows over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses AI thoughtfully to support repetitive work such as drafting responses, summarizing case histories, and organizing notes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviews AI outputs critically for accuracy, tone, bias, and customer empathy before using them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies AI in ways that improve speed, consistency, and quality while following privacy and compliance guardrails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be flexible to work weekends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this role is $26.19–$30.77 per hour in Denver, CO and $24.55–$28.85 per hour in Phoenix, AZ. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7789040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406975,"location":{"name":"Scottsdale, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"147660","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"173500","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"199341","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7789040,"updated_at":"2026-05-06T15:40:33-04:00","requisition_id":"J-017154","title":"Controller, Symmetry","company_name":"Gusto, Inc.","first_published":"2026-04-20T11:20:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;da2gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;da2gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;da2gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;We are seeking a Controller for Symmetry. Our systems and processes are well established, and we are looking for a professional ready for a new adventure. Experience in the software industry and with NetSuite is a plus. A\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r8k:\u0026quot; class=\u0026quot;chakra-text css-1j6t0d7\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;da2gr-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;strong\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt; \u0026lt;span id=\u0026quot;popover-trigger-:r8m:\u0026quot; class=\u0026quot;chakra-text css-8zk7oi\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;da2gr-3-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;understanding\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;da2gr-4-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; of the payroll industry and revenue recognition is also beneficial.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;da2gr-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;7nf9s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7nf9s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;7nf9s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Symmetry Software has been in business since 1984, earning a reputation for innovative solutions and high-level service in the payroll industry. We believe a great team is the key to a great company. If you are a hardworking individual who values trust, you may be a great fit for our organization.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7nf9s-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;27mp0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;27mp0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;27mp0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;This role sits at the intersection of SaaS accounting, AI-enabled operations, and compliance. You will partner closely with our parent organization, Gusto, and their Finance \u0026amp;amp; Business Operations (FBOS) team. Additionally, you will work alongside our NetSuite Administrator, Sales, and Service teams, serving as a strategic finance partner to the CFO.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;27mp0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6ba0-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6ba0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6ba0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6mcs8-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6mcs8-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Financial Close \u0026amp;amp; Reporting\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;27hok-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;27hok-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;27hok-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;27hok-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Own the monthly, quarterly, and annual financial close process, producing GAAP financials and management reports for \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r8o:\u0026quot; class=\u0026quot;chakra-text css-1j6t0d7\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;27hok-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;27hok-2-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; and Gusto FBOS.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;9esbh-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;9esbh-0-0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r8q:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;9esbh-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Prepare monthly flux analyses, including budget-to-actual and period-over-period variance commentary.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;7a776-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7a776-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;7a776-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Coordinate with external auditors and Gusto\u0026#39;s corporate accounting team for audits and compliance filings.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;1tjpg-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;1tjpg-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;1tjpg-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Develop and maintain accounting policies, controls, and procedures for financial reporting and corporate activities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;56fiq-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;56fiq-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;56fiq-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Internally Developed Software (IUS) \u0026amp;amp; CCA Accounting\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;dvuis-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;dvuis-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;dvuis-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;dvuis-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Manage accounting for the Internal Use Software (IUS) and Cloud Computing Arrangement (CCA) under ASC 350-40.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;4d3ut-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4d3ut-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4d3ut-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Engineering and Product on cost classification and track capitalized assets.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;46f41-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;46f41-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;46f41-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Coordinate amortization in NetSuite and maintain IUS/CCA policies in alignment with Gusto standards.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;1qfhh-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;1qfhh-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;1qfhh-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;NetSuite Partnership \u0026amp;amp; System Utilization\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;10ql5-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;10ql5-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;10ql5-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;10ql5-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Serve as the primary Finance stakeholder for NetSuite, ensuring the system is optimized for accounting needs.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;8pem6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8pem6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8pem6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborate with the NetSuite Administrator to evaluate and maintain integrations, such as commission tracking and AP scanning.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;46i4c-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;46i4c-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;46i4c-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Build NetSuite saved searches, reports, and dashboards to support financial analysis.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;631j5-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;631j5-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;631j5-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;SaaS Revenue \u0026amp;amp; Contract Accounting\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;8ea5h-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;8ea5h-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8ea5h-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8ea5h-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Apply expertise in SaaS revenue recognition to ensure treatment of ARR, usage-based revenue, contract renewals, multi-year deals, and deferred revenue\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;5ksg9-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5ksg9-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5ksg9-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Sales and Finance to support complex contract negotiations, multi-year pricing structures, and usage reporting and special arrangements.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;eqao4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eqao4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eqao4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Support ARR reporting, quota tracking, and commissions accounting including the buildout of commissions automation through NetSuite or add-on application.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;bgf23-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bgf23-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bgf23-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;AI \u0026amp;amp; Process Automation\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;34ag6-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;34ag6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;34ag6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;34ag6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Champion the use of AI and automation tools to modernize finance workflows including close processes, reconciliations, reporting, and vendor management.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;4m5cc-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4m5cc-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4m5cc-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Identify and pilot AI tools that reduce manual work, improve accuracy, and increase the pace of financial reporting cycles.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;fscpc-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fscpc-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fscpc-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Compliance, Controls \u0026amp;amp; Tax\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;25oqd-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;25oqd-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;25oqd-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;25oqd-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Own the financial components of annual vendor risk assessments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;cktpe-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cktpe-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cktpe-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Drive compliance with state and local tax jurisdictions using integrated tax software (Avalara).\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;d68lt-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;d68lt-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Team\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r8s:\u0026quot; class=\u0026quot;chakra-text css-1j6t0d7\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;d68lt-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;ai4g4-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;ai4g4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;ai4g4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;ai4g4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead, mentor, and develop the Accounting Specialist, fostering a culture of accountability, precision, and continuous growth.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;3a4l-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;3a4l-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3a4l-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Serve as a strategic partner to the CFO and department leaders, bringing financial clarity to cross-functional business decisions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bmg4p-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bmg4p-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;a981n-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;a981n-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;a981n-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;a981n-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;3+ years as a Controller or Senior Accounting Manager.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;erv8p-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;erv8p-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;erv8p-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proficiency in corporate accounting and GAAP.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;1c5dd-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;1c5dd-0-0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r8u:\u0026quot; class=\u0026quot;chakra-text css-1h4n5cs\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;1c5dd-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Familiarity\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;1c5dd-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; with AI tools (Claude, ChatGPT, Copilot, etc.) in finance workflows.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;9g1i3-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;9g1i3-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;9g1i3-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience with parent-company reporting and consolidations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;c20h7-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c20h7-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c20h7-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Core Skills \u0026amp;amp; Attributes:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;eobi5-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;eobi5-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eobi5-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eobi5-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Positive attitude and a desire to learn.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;19luc-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;19luc-0-0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:r90:\u0026quot; class=\u0026quot;chakra-text css-1j6t0d7\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;19luc-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Strong\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;19luc-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; communication skills; ability to present financial data to non-finance audiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;dhi6g-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;dhi6g-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;dhi6g-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Effective organization and prioritization abilities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;15am0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;15am0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;15am0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborative mindset with the ability to lead or partner as needed.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;eecjb-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eecjb-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eecjb-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Nice to Have:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;5c91r-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;5c91r-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5c91r-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5c91r-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;NetSuite experience is a plus.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;bkvog-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bkvog-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bkvog-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience at a SaaS company, knowledge of SaaS revenue recognition (ASC 606).\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;67h3o-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;67h3o-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;67h3o-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience with IUS and CCA accounting (ASC 350-40) including capitalization policy, lifecycle tracking, and amortization.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;559ae-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;559ae-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;559ae-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;CPA or master’s degree.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;bhm6o-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bhm6o-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bhm6o-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Education:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;7469s-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;8671f\u0026quot; data-offset-key=\u0026quot;7469s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7469s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;7469s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree required.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $158,000/yr to $195,000/yr in Scottsdale \u0026amp;amp; most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6348898","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2990991,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6348898,"updated_at":"2026-04-13T14:36:13-04:00","requisition_id":"J-014544","title":"Corporate Development \u0026 Partnerships Deal Lead","company_name":"Gusto, Inc.","first_published":"2025-03-28T18:58:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a full stack Deal Lead to join Gusto’s Corporate Development and Partnerships team. The ideal candidate brings experience driving growth for software and financial technology companies through M\u0026amp;amp;A and strategic partnerships, along with curiosity around using AI to accelerate that work. In this role, you will shape Gusto’s Build, Buy, Partner strategy and lead end to end transactions, leveraging AI tools to enhance market analysis, deal sourcing, and execution. Your contributions will play a key role in accelerating Gusto’s growth as we empower more than 400,000 small and mid sized businesses to take care of their people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Corporate Development and Partnerships team is a high impact group responsible for defining Gusto’s Build, Buy, Partner strategy and driving growth through M\u0026amp;amp;A and strategic partnerships. As a small but mighty team, we use technology, data, and AI to uncover opportunities faster, strengthen decision making, and deliver results that expand Gusto’s impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;M\u0026amp;amp;A and Partnership Strategy:\u0026lt;/strong\u0026gt; Collaborate with product and executive leaders to refine strategy and roadmaps, using AI tools to assess markets, identify whitespace, and evaluate Build, Buy, Partner options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Sourcing:\u0026lt;/strong\u0026gt; Apply AI driven market mapping and data synthesis to identify and prioritize high potential targets and partners across industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Execution:\u0026lt;/strong\u0026gt; Lead the end to end transaction process, leveraging AI for due diligence analysis, financial modeling, and scenario planning to support negotiations and decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market and Competitive Intelligence:\u0026lt;/strong\u0026gt; Use AI to monitor strategic trends, startup activity, and competitive shifts in real time to inform Gusto’s growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Case Development:\u0026lt;/strong\u0026gt; Utilize AI assisted drafting and analysis tools to create clear, data informed deal memos, financial models, and executive presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Alignment: \u0026lt;/strong\u0026gt;Generate concise, AI enabled updates that keep cross functional partners informed and aligned throughout each deal phase.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 10+ years of relevant experience in corporate development, partnerships, investment banking, venture capital, or private equity, including at least 3 years at a high growth software or fintech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Leadership:\u0026lt;/strong\u0026gt; Proven ability to manage M\u0026amp;amp;A and partnership deals end to end, now leveraging AI tools to increase speed, accuracy, and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Minded:\u0026lt;/strong\u0026gt; Strong product intuition and ability to collaborate with product and engineering teams on strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Strength:\u0026lt;/strong\u0026gt; Exceptional modeling and analytical skills, with interest in integrating AI to enhance data analysis and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communicator: \u0026lt;/strong\u0026gt;Skilled at distilling complex information into actionable insights and communicating across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $190,215 to $234,599 in San Francisco, CA. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7228256","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3238577,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7228256,"updated_at":"2026-05-06T15:05:29-04:00","requisition_id":"J-016147","title":"Corporate Tax Manager","company_name":"Gusto, Inc.","first_published":"2025-09-17T18:21:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Corporate Tax Manager will be responsible for managing all aspects of the Company\u0026#39;s tax compliance and planning. This role involves managing tax provisions, preparing and reviewing tax returns, and ensuring adherence to all relevant tax laws and regulations. The ideal candidate will be a highly motivated and detail-oriented individual with a strong understanding of tax principles and a commitment to accuracy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the preparation and review of federal, state, and local income tax returns, sales tax returns, and other tax filings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the quarterly and annual tax provision process in accordance with ASC 740.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct tax research and analysis to ensure compliance with current tax laws and identify potential tax planning opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with external auditors and tax advisors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement domestic and international tax strategies to minimize tax liabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage tax audits and inquiries from tax authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed of changes in tax legislation and regulations and assess their impact on the Company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare executive summaries of tax reports and presentations for senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely payment of all tax obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore and leverage AI tax solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in Taxation or Accounting preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;CPA certification required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5-7 years of progressive experience in corporate tax, with at least 2 years in a managerial role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public accounting experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent knowledge of federal, state, and local tax laws and regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex tax concepts clearly and concisely to non-tax professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple projects and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and team management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with tax software and ERP systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Office Suite, especially Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced environment and collaborating with cross-functional and diversified teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agility with technology and automation / AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Alteryx and PowerBI preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $113,190 - $139,601/year in Denver, between $137,020 - $168,991/year for New York and San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7931398","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3446343,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"124900","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"153000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"181105","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7931398,"updated_at":"2026-05-28T17:05:56-04:00","requisition_id":"J-017270","title":"CX Learning \u0026 Development Facilitation \u0026 Programs Manager","company_name":"Gusto, Inc.","first_published":"2026-05-27T14:25:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our CX Learning \u0026amp;amp; Development team is shaping the future of how our teams learn and grow at Gusto. We\u0026#39;re hiring a dynamic Learning \u0026amp;amp; Development Manager to lead our team of facilitators and oversee the delivery and continuous improvement of high-impact learning programs. This role will focus on people management, facilitation strategy, cohort experiences, and program delivery to ensure every learning moment is engaging, effective, and inclusive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of our Learning \u0026amp;amp; Development team, within our Customer Experience organization. Our CX organization is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 500,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Empowerment\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop team members, providing regular coaching, feedback, and development opportunities to help them achieve their professional goals and deliver high performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of growth, collaboration, and inclusivity, ensuring team members feel supported and empowered to excel in their roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct performance reviews, set clear expectations, and create individualized development plans that align with team and organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a mentor and role model, cultivating leadership skills in team members and ensuring alignment with Gusto’s People Empowerer (PE) philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Facilitation \u0026amp;amp; Design\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee facilitation strategy and program execution across multiple L\u0026amp;amp;D offerings, including onboarding, upskilling \u0026amp;amp; leadership development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive quality, consistency, and scalability of cohort-based learning experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure facilitation methods align with Gusto’s values, program objectives, and audience needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in person, virtual, and hybrid facilitation efforts as needed, delivering impactful training sessions that align with program goals and learner needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the instructional design team to ensure high-quality, engaging course content that meets the needs of learners and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in crafting and managing communications for learning initiatives, ensuring clarity and alignment across programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Program Management\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own multiple high-impact L\u0026amp;amp;D programs, overseeing their end-to-end implementation, effectiveness, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure program milestones, deliverables, and timelines are met while maintaining alignment with Gusto’s business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the team to refine program designs based on learner feedback, data insights, and evolving organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational efficiency by identifying and addressing challenges within program workflows, ensuring seamless execution and impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Stakeholder Partnership\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to key business stakeholders regarding facilitator effectiveness and learner outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the facilitation function in strategic planning and retro discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with cross-functional stakeholders, serving as a trusted partner to align L\u0026amp;amp;D initiatives with broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the L\u0026amp;amp;D team in strategic discussions with leadership, advocating for resources and influencing decisions to support team and organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary contact for senior stakeholders, gathering feedback, addressing concerns, and ensuring programs drive measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Continuous Improvement\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage feedback, data, and learner insights to improve program experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a culture of reflection and experimentation within the facilitation team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support knowledge sharing and documentation across programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to annual planning cycles, ensuring the team’s work supports broader organizational strategies and goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years L\u0026amp;amp;D experience with emphasis on facilitation and program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership within the learning and development space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled facilitator and presenter with passion for learner engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in managing complex, cohort-based learning programs at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management, relationship-building, and influence skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-informed decision-maker with expertise in performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator and collaborator across teams and levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible contributor, able to support all aspects of the L\u0026amp;amp;D lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel up to 50%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for fostering a positive, inclusive, and growth-oriented team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate copy, program design, and analysis, and you\u0026#39;re building toward systematizing those habits for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;​​Demonstrated experience designing, implementing, and evaluating AI-enabled learning solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experimentation with AI applications in learning, communication, or content design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical and AI-related skills:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with modern AI tools and workflows used in L\u0026amp;amp;D. Familiarity with LLMs, prompt engineering, and APIs/integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools that support content creation, data analysis, or learner engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prompt and fine-tune AI tools to produce high-quality, relevant, and brand-aligned outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in balancing automation with human creativity, ensuring learning experiences remain empathetic and human-centered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The cash compensation range for this role is $138,365 - $169,000 in New York, NY \u0026amp;amp; San Francisco, CA and $106,940 - $139,500 in Denver, CO and Phoenix, AZ. Final offer amounts are determined by multiple factors including candidate location, experience, and expertise.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7586222","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3353657,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7586222,"updated_at":"2026-05-19T14:56:37-04:00","requisition_id":"J-016841","title":"Director of Brokerage Operations","company_name":"Gusto, Inc.","first_published":"2026-03-11T12:59:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Founding Operations Leader at Gusto\u0026#39;s broker-dealer entity, you will be the primary architect of our in-house carrying broker-dealer operations. You aren\u0026#39;t here to follow a manual; you are here to write it. You will establish the operational objectives, policies, and work plans from the ground up, ensuring our AI-native infrastructure meets the highest standards of FINRA/SEC compliance and protect customers’ assets. You will report to and partner with the Head of Gusto\u0026#39;s broker-dealer entity. You will build our operational blueprint serving as the bridge between customer impact,\u0026amp;nbsp; technical innovation and regulatory rigor. You will design, oversee and execute essential back-office functions, focusing on the accurate movement of customer funds, transaction reconciliation and remediation, and reporting required for our broker-dealer entity. This role requires meticulous attention to detail, a commitment to process excellence and efficiency, and proven ability to lead and scale operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s broker-dealer entity, a registered broker-dealer owned by Gusto Inc, forms the foundation for Gusto to expand our product offerings in retirement and investment. Gusto’s broker-dealer entity acts as the custodian of customers’ retirement assets and facilitates money movement and securities transactions, by integrating with the banking rails and clearing rails in the financial system. As a collaborative and technical group, we focus on designing, implementing, and monitoring the proprietary system and processes that meet the evolving demands of the retirement industry and regulatory landscape. You will join a team committed to building operational solutions that scale with Gusto’s mission to serve the small business economy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish Operational Architecture:\u0026lt;/strong\u0026gt; Author and implement the foundational operational objectives, policies, and procedures for our carrying broker-dealer. You will design the \u0026quot;0-to-1\u0026quot; work plans for money movement and trade clearing that will scale as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Escalation \u0026amp;amp; Decision Making:\u0026lt;/strong\u0026gt; Serve as the final authority on operational exceptions. You will apply sophisticated judgment to resolve unusual circumstances where no precedent exists, understanding that your decisions directly impact Gusto’s results and long-term regulatory standing. Examples are complex stop-and-reissue checks, manual payment releases, ACH reversals, securities settlement breaks, net-capital calculation discrepancy),\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Controls \u0026amp;amp; Audit Governance:\u0026lt;/strong\u0026gt; Architect and maintain an operational control environment that meets the rigorous standards comparable to publicly traded companies. You will ensure that Gusto broker-dealer entity’s Internal Controls Over Compliance (ICOC) are robust, evidenced, and audit-ready by design for every customer transaction, setting a high bar for operational excellence. You will ensure that the transaction data produced is of the highest integrity, as it serves as a critical upstream feed into Gusto’s consolidated financial statements. You recognize that the quality of your team\u0026#39;s work product directly affects our annual audits conducted by an independent PCAOB auditor, and has far-reaching implications to Gusto’s overall corporate governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration, Influence \u0026amp;amp; Impact:\u0026lt;/strong\u0026gt; Orchestrate complex partnerships with Engineering, Product, Legal, Compliance, FinOp, Accounting and FP\u0026amp;amp;A to build Gusto’s\u0026amp;nbsp; first-of-its-kind carrying broker-dealer. You are an expert at building consensus in sensitive regulatory environments, using data and operational insight to convince cross-functional stakeholders of the necessary balance between product innovation, execution velocity, uncompromising financial integrity and compliance requirements. You own the operational foundation that unlocks Gusto’s opportunities to expand our investment product offerings in 401(k), IRA and more diverse investment account types for Gusto’s member community to build wealth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fiscal Responsibility, Direction \u0026amp;amp; Empowerment:\u0026lt;/strong\u0026gt; Although you will start with building a small but mighty AI-native team, you’re responsible for establishing the team’s strategic direction, managing costs and demonstrating high ROI on the combination of headcount and AI agents. You’re also responsible for performance management and professional growth of the team, setting high bars for excellence and providing the coaching necessary to meet them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in a financial operations, treasury, or back-office role, with at least 5 years in a leadership or managerial capacity, preferably within a carrying broker-dealer or registered investment adviser environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Licensing: FINRA SIE + Series 7 + Series 24.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge in SEC Rule 15c3-1 (Net Capital Rule), SEC Rule 15c3-3 (Customer Protection Rule), SEC Rule 17a-3 and 17a-4 (Recordkeeping Rule)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth\u0026amp;nbsp; knowledge of cash and securities handling, settlement processes, and regulatory reporting requirements is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to perform and oversee complex reconciliations and transaction research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of comfort working with analytical tools, banking technology systems, clearing technology systems, and\u0026amp;nbsp; financial data/reporting systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills and meticulous attention to detail to manage and strategically improve daily, monthly, and quarterly operational cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to function at the Integrator level of AI fluency, consistently applying AI tools to complex analytical and operational tasks to drive efficiency and measurement accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate effectively with cross-functional stakeholders, external partners and regulators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree in Finance, Accounting, Business, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $177,020 to $208,000 in New York, NY. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7369003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3285814,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Ontario, CAN - Remote;Toronto, Ontario, CAN - Remote;United States - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7369003,"updated_at":"2026-06-01T15:09:14-04:00","requisition_id":"J-016484","title":"Enterprise Application AI Architect","company_name":"Gusto, Inc.","first_published":"2025-11-21T12:44:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Enterprise Applications AI Architect, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $175,000-$190,000 /yr in Denver \u0026amp;amp; most remote locations, and $205,000-$225,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":82374,"name":"Canada - Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7902351","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3435685,"location":{"name":"Denver, CO;Atlanta, GA;Chicago, IL;Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"66612","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"81600","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"96587","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7902351,"updated_at":"2026-05-07T12:54:01-04:00","requisition_id":"J-017259","title":"Expansion Account Executive","company_name":"Gusto, Inc.","first_published":"2026-05-07T12:54:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Expansion Sales Account Executive at Gusto, you will be a platform advisor to drive expansion revenue by engaging customers through both inbound and outbound outreach. Using a structured, multi‑touch cadence, you will secure quality connects and generate incremental ARR growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute a multi‑touch outreach cadence (calls + emails) to connect with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast responsiveness to inbound opportunities combined with smart outbound prospecting into our customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct at least 60 consultative calls daily to uncover upsell and cross‑sell opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your deep knowledge of the People Platform to demonstrate additional product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update Salesforce with detailed notes and collaborate with cross‑functional teams (Sales, Product, Marketing) to optimize messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of a monthly ARR quota achieved via upsell and cross-sells\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform Sales team\u0026amp;nbsp;is dedicated to supporting our existing customers as their businesses evolve, ensuring their needs are met at every stage of growth. Through proactive outreach during key lifecycle moments, we drive greater product adoption, enhance customer engagement, and extend customer lifetime value with Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Daily Outreach:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make approximately 60 dial attempts per day (targeting 6 quality connects; ~10 call attempts per connect).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Send personalized follow‑up emails per dial attempt/connect and leverage additional touchpoints as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Consultative Engagement:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct a minimum of 6 consultative calls each day—balancing inbound scheduled calls with targeted outbound efforts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Pipeline \u0026amp;amp; Collaboration:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Update Salesforce with detailed call notes, track opportunities, and plan follow‑up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily huddles with your PE to review priorities and discuss top‑priority opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Feedback:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect insights from customer conversations to help refine outreach strategies and product messaging.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Results\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to achieving monthly incremental ARR targets of approximately $109,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in consultative sales or account management focused on expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a high‑velocity sales environment managing numerous customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Salesforce and modern sales engagement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and time‑management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd9f\u0026quot; data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $95,000 to $120,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6678216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3087229,"location":{"name":"Denver, CO;Atlanta, GA;Phoenix, AZ; Chicago, IL"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6678216,"updated_at":"2026-04-28T18:47:53-04:00","requisition_id":"E-0000107","title":"Expansion Account Manager ","company_name":"Gusto, Inc.","first_published":"2025-03-05T11:22:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gusto’s products while identifying new opportunities for growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Account Management \u0026amp;amp; Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture relationships to uncover cross-sell and upsell opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through key moments that matter along our customer journey to maximize value realization, drive expansion, and proactively reduce churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage product insights and customer data to assess account health and drive proactive outreach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Sales \u0026amp;amp; Opportunity Identification\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and execute on growth opportunities by addressing additional customer pain points with Gusto’s suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize a hunter and farmer approach to both maintain and expand customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Daily activities include conducting approximately 20 outbound dials to your current book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Prioritization \u0026amp;amp; Agility\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with internal teams to ensure customers receive best-in-class service and product solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing a large book of business and operating at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to analyze customer data, assess account health, and execute targeted outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent relationship management and communication skills with a consultative, customer-first approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd9f\u0026quot; data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about driving customer success, maximizing retention, and uncovering growth opportunities, we’d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7773805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"United States - Atlanta, GA - Remote, United States - Chicago, IL - Remote, United States - Denver, CO, United States - Las Vegas, NV - Remote, United States - Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7773805,"updated_at":"2026-04-02T11:17:41-04:00","requisition_id":null,"title":"Future Opportunities: Channel Sales Experience","company_name":"Gusto, Inc.","first_published":"2026-04-01T16:33:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Partner Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026.\u0026lt;/strong\u0026gt; In these roles, you will own each partner relationship from first conversation to lasting collaboration—delivering exceptional experiences and driving meaningful results for accounting firms or financial advisors and their clients. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Partner Sales organization is growing, and we’re always looking to meet future teammates who are passionate about helping accountants and financial advisors transform the way they serve small businesses. Whether your strengths lie in acquiring new partnerships or nurturing long-term relationships, we’d love to connect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our GustoPro Sales team partners with accounting firms and financial advisors nationwide to help them onboard their clients to Gusto and unlock the full value of our platform. We’re building a talent pipeline for future Account Executive and Account Manager opportunities—both roles focused on empowering our accountant partners and financial advisors, driving adoption, and growing shared success across the Gusto ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nurture Partner Relationships\u0026lt;/strong\u0026gt;: Build and manage trusted relationships with accounting firm partners. Grow existing relationships by helping firms activate more clients and deepen their engagement with Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop \u0026amp;amp; Close Business: \u0026lt;/strong\u0026gt;Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Partners\u0026lt;/strong\u0026gt;: Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and Customer Success to improve the partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range across multiple levels. Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional sales experience \u0026lt;strong\u0026gt;in payroll, HCM, SaaS, or HR tech with a focus on accounting firms or financial advisors.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of proven success managing or acquiring a book of business with measurable quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience working with accountants, financial advisors, payroll, HR tech, or financial services.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in consultative, relationship-based sales and value-driven conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927179","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Chicago"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7927179,"updated_at":"2026-05-21T15:12:28-04:00","requisition_id":null,"title":"Future Opportunities: Dedicated Service Advisor (Chicago)","company_name":"Gusto, Inc.","first_published":"2026-05-14T15:58:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Dedicated Service Advisor will serve as the primary point of contact for all customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto\u0026#39;s core products. This role involves guiding customers through product features, providing proactive customer education, and serving as an advocate for customers to influence product decisions. The advisor will strategically address and resolve real problems, delivering exceptional customer experiences to uphold trust and loyalty within Gusto\u0026#39;s key clientele.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trust and partnership with customers via inbound and outbound communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers to understand their business needs and support preferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address churn risks with strategic solutions to enhance customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to resolve points of friction and address customer concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strong product knowledge and competitive awareness to prevent customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to improve research, communication, and compliance accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with experience in synthesizing complex subjects for various audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in providing creative resolutions for customers with minimal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong rapport-building skills to enhance trust and collaboration with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying and mitigating churn, with confidence in retention-focused discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding and pride in payroll knowledge to advocate for customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927184","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7927184,"updated_at":"2026-05-21T15:12:44-04:00","requisition_id":null,"title":"Future Opportunities: Dedicated Service Advisor (Phoenix)","company_name":"Gusto, Inc.","first_published":"2026-05-14T16:01:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Dedicated Service Advisor will serve as the primary point of contact for all customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto\u0026#39;s core products. This role involves guiding customers through product features, providing proactive customer education, and serving as an advocate for customers to influence product decisions. The advisor will strategically address and resolve real problems, delivering exceptional customer experiences to uphold trust and loyalty within Gusto\u0026#39;s key clientele.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trust and partnership with customers via inbound and outbound communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers to understand their business needs and support preferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address churn risks with strategic solutions to enhance customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to resolve points of friction and address customer concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strong product knowledge and competitive awareness to prevent customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to improve research, communication, and compliance accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with experience in synthesizing complex subjects for various audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in providing creative resolutions for customers with minimal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong rapport-building skills to enhance trust and collaboration with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying and mitigating churn, with confidence in retention-focused discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding and pride in payroll knowledge to advocate for customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927447","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO, Phoenix, AZ, Chicago, IL, New York, NY, San Fransisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7927447,"updated_at":"2026-05-14T17:47:07-04:00","requisition_id":null,"title":"Future Opportunities: HR Constultant","company_name":"Gusto, Inc.","first_published":"2026-05-14T17:46:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7379026","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289691,"location":{"name":"Chicago, IL; Phoenix, AZ; "},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7379026,"updated_at":"2026-03-19T14:56:20-04:00","requisition_id":"E-00001037","title":"Future Opportunities: Payroll Advocate","company_name":"Gusto, Inc.","first_published":"2025-12-10T16:44:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future payroll customer experience opportunities in 2026. These roles are ideal for customer-facing payroll professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for payroll and benefits inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of customer experience with 1+ years of full-time experience in Payroll.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7379039","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289694,"location":{"name":"Denver, CO; Chicago, IL; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7379039,"updated_at":"2026-06-04T17:51:23-04:00","requisition_id":"E-00001039","title":"Future Opportunities: Retirement Advocate","company_name":"Gusto, Inc.","first_published":"2025-12-10T17:06:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan\u0026#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness. You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 401k retirement plans preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7774285","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Chicago, IL; Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7774285,"updated_at":"2026-04-02T11:14:49-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Advocate","company_name":"Gusto, Inc.","first_published":"2026-04-02T11:11:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan\u0026#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness. You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 401k retirement plans preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO, Chicago, IL, Phoenix, AZ, New York"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7984008,"updated_at":"2026-06-05T15:32:21-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Client Relationship Manager","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking Client Relationship Managers who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a client advocate who puts customers first and thrives on solving complex problems. As a Client Relationship Manager, you\u0026#39;ll be the go-to partner for our B2B plan sponsors, managing inbound inquiries, proactively reaching out to at-risk accounts, and driving retention through consultative, thoughtful service. You\u0026#39;ll sit at the intersection of customer experience, product feedback, and cross-functional collaboration, making a visible impact on both client satisfaction and business outcomes. This role is ideal for someone who brings empathy and analytical rigor in equal measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Customer Experience team is the backbone of the client experience at Gusto, a high-energy group that takes pride in maintaining industry-leading response times and meaningful relationships with our customers. We work closely with Sales, Product, Engineering, and Operations to continuously improve how we serve small businesses. We move fast, give and receive direct feedback, and genuinely believe that happy, retained customers are the best measure of our success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the client relationship\u0026lt;/strong\u0026gt;: Serve as the primary point of contact for B2B/SMB plan sponsors, managing inbound inquiries via email and phone with a strong emphasis on quality resolution and relationship continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention proactively\u0026lt;/strong\u0026gt;: Identify at-risk customers and develop customized save strategies — including pricing flexibility, service improvements, or product enhancements — to retain and strengthen accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolve complex issues end-to-end\u0026lt;/strong\u0026gt;: Triage, troubleshoot, and resolve customer issues, escalating technical bugs to Engineering with clear, well-documented tickets and following through to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;: Partner with Sales, Product, Engineering, and Operations to troubleshoot client issues and improve internal processes — serving as the voice of the customer in every room\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn feedback into insight\u0026lt;/strong\u0026gt;: Translate customer interactions into actionable product insights, using data and patterns to proactively surface improvements and inform team decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI tools\u0026lt;/strong\u0026gt;: Use AI-assisted tools to summarize case history, draft customer communications, and identify trends in ticket data to work more efficiently and deliver faster resolutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain accurate records\u0026lt;/strong\u0026gt;: Keep client interaction logs and CRM data up to date to ensure consistency, support team KPIs, and enable data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, account management, relationship management, or a related client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage retention conversations and develop creative solutions to keep customers — you know how to turn a difficult conversation into a win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically to both customers and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer support platforms and CRMs (e.g., Zendesk, Gong, Salesforce) and comfort learning new tools quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and calm under pressure — you adjust to shifting priorities without losing focus on quality or the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience in retirement, fintech, or a startup environment; familiarity with 401(k) plans or financial products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO, Phoenix, AZ, Chicago, IL, New York"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7984004,"updated_at":"2026-06-05T15:38:40-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Implementation Specialist","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:25:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking retirement implementation specialists who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Implementation Specialist manages the end-to-end onboarding experience for 401(k) plans on the Gusto platform, spanning both new plan implementations and conversions from existing retirement plan providers. Depending on team assignment, this role guides plan sponsors and administrators through either a new plan setup or a full conversion lifecycle (from initial handoff through asset transfer, data reconciliation, and first contribution). The ideal candidate is proactive, organized, and experienced in client-facing implementation — comfortable managing a high-volume book of business, maintaining meticulous attention to detail, and confidently guiding employers through complex, multi-step processes. They work exclusively with plan sponsors and administrators and bring both operational rigor and a client-first mindset to every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement Onboarding team oversees two of the most consequential moments in a client\u0026#39;s journey with Gusto 401(k): launching a brand-new plan and transitioning an existing one to a new provider. The New Plans pod designs a seamless implementation experience from day one, instilling trust and laying the foundation for long-term client success. The Conversion pod handles operationally complex asset transfers with precision, ensuring sponsors and administrators feel supported at every step and that assets move accurately and on time. Across both, we combine operational excellence with a client-first approach.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a dedicated book of business of 401(k) plans — new enterprise/starter plans, conversion plans, or both — from signing through activation, asset transfer, and first contribution processing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for plan sponsors and administrators via email, phone, and video — including inbound scheduling through Calendly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide employers through pre-ready task dashboards, proactively following up to prevent stalls and keep plans on track for their plan start date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and drive performance against key benchmarks including time to activate, time to ready, CSAT, and average response time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For conversion plans: gather required documentation, support accurate data submission, and partner with Operations to ensure smooth asset transfers and recordkeeping transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Operations, and Legal to resolve setup and compliance issues and align on client expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface client feedback to product and leadership to inform platform improvements, and stay current on 401(k) regulations and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to streamline workflows, improve client communications, and increase efficiency across your book of business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of total work experience with 3+ years in client-facing implementation, account management, technical onboarding, or retirement plan administration; startup and/or financial services experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a large, active book of business involving complex, multi-step processes simultaneously while staying organized and proactive across competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge in one or more of the following: SaaS, Operations, or Finance; retirement plan experience strongly preferred; familiarity with 401(k) plans, ERISA requirements, payroll systems, bundled vs. unbundled providers, or Safe Harbor compliance is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and meticulous attention to detail, particularly around data accuracy and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce and comfort working across case management and collaboration tools in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills across email, phone, and video with a client-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify and escalate potential setup or compliance issues early, partnering with the right internal teams to resolve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RPS or CRPS designation a plus, or active pursuit of either\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7844197","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3419736,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Atlanta, GA;Chicago, IL;Phoenix, AZ;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"153200","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"191500","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"229800","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7844197,"updated_at":"2026-05-27T18:55:16-04:00","requisition_id":"J-017210","title":"Growth Marketing Lead","company_name":"Gusto, Inc.","first_published":"2026-04-24T12:32:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Small businesses run on relationships, and word of mouth is one of the most powerful and underutilized growth levers in the SMB market. The small business owners who use Gusto are among our most vocal advocates, and this role exists to turn that goodwill into a scalable acquisition engine. As our Growth Marketing Lead / Head of Customer Referral \u0026amp;amp; Emerging Channels, you\u0026#39;ll own the programs that harness how customers naturally talk about us, accelerating our referral program, activating customer reviews, and tapping chat and other emerging communication channels. You\u0026#39;ll use AI to surface high-intent advocates, personalize outreach at scale, and identify the signals that predict who\u0026#39;s most likely to refer. Partnering closely with our AEO team, you\u0026#39;ll coordinate emerging acquisition plays across the funnel. This is a high-visibility role for someone equally energized by optimizing a mature program and standing up something net-new, and who sees the untapped potential in Gusto\u0026#39;s customer base as the growth opportunity it truly is.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Demand Generation team at Gusto is responsible for driving qualified pipeline and customer growth across all channels. We\u0026#39;re a detail-oriented, experiment-driven team that works closely with Sales, Product, and RevOps to build scalable programs that move the business. We believe great growth marketing is part art, part science, and we\u0026#39;re always testing, learning, and iterating. You\u0026#39;ll lead a team of sharp marketers who genuinely care about the small businesses we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop the growth marketing team, setting clear goals, providing coaching, and fostering a culture of accountability and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve Gusto\u0026#39;s customer referral program from strategy and incentive design, to measurement and optimization, driving meaningful new customer acquisition and revenue through word-of-mouth and network effects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run a rigorous experimentation roadmap, using advanced testing and data analysis to identify growth levers and scale what works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scout, pilot, and scale emerging acquisition channels, bringing rigor to what gets tested and moving quickly from hypothesis to results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Web Marketing team to surface and prioritize conversion experiments, translating referral and emerging channel performance data into landing page hypotheses and post-click optimizations that improve acquisition outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Growth, Product, Sales, RevOps, and Data teams to align growth programs with business priorities and optimize the full funnel from awareness to activation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools as a consistent, habitual part of your workflow, generating referral program briefs, developing incentive copy variants, accelerating channel research, and building reusable systems that scale best practices across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on program performance to senior leadership, distilling complex data into clear insights and concrete recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in growth marketing, demand generation, or performance marketing, with at least 3 years in a people management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success building and scaling customer acquisition programs (referral, affiliate, and/or word-of-mouth) from concept to measurable growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of paid acquisition channels (SEM, paid social, ABM, etc.) and a strong grasp of full-funnel growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to translate data into decisions; experience with tools like Salesforce, Amplitude, redash, or similar platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, program design, and analysis, and you\u0026#39;re building toward systematizing those habits for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communicator who can influence across teams and present clearly to executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience; MBA or quantitative background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role ranges from $141,000 to $176,000/yr in Denver, Phoenix/Scottsdale, Las Vegas, Chicago, and Atlanta, and $166,000 to $207,000/yr in San Francisco and New York. Canadian candidates based in Toronto can expect a range of CAD $133,000 to $166,000/yr. Final offer amounts depend on a number of factors including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7948318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452078,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"264421","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"314000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"363579","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":"20","value_type":"short_text"}],"id":7948318,"updated_at":"2026-05-27T13:21:18-04:00","requisition_id":"J-017302","title":"Head of AI and Machine Learning Engineering","company_name":"Gusto, Inc.","first_published":"2026-05-21T12:28:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto sits at the center of many of the most important workflows for small businesses, which creates a meaningful opportunity to use rich product and customer data to build AI- and ML-powered systems that improve customer experiences, automate complex work, support better decision-making, and help small businesses thrive. As Gusto becomes more AI-native, we are evolving how AI, ML, risk modeling, and platform capabilities come together across our products and internal systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a strategic Head of AI/MLE to lead this next chapter. In this key leadership role, you will define how Gusto builds, deploys, evaluates, and scales AI/ML systems across the company. You will lead a broad organization spanning Machine Learning Engineering, ML Platform, Risk Data Science, and AI Scientists, while partnering closely with senior business leaders to shape where AI can create durable customer and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Head of AI/MLE at Gusto, you will be responsible for unifying classical ML and GenAI into a coherent technical strategy, maturing the platform for broader self-service adoption, and shaping how AI-native products and production systems are built at Gusto. Your teams will help translate business problems into end-to-end AI/ML systems, from experimentation and prototyping through evaluation, deployment, monitoring, feedback loops, and operational governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your leadership will be critical in setting the technical direction, operating model, and quality bar for AI at Gusto. You will help teams move quickly where speed and learning matter most, while ensuring production systems meet high standards for reliability, measurement, safety, and long-term maintainability. This is a senior technical executive role for someone who can combine deep engineering credibility, strong business judgment, and executive-level influence to make AI a durable advantage for Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and develop a broad AI/MLE organization spanning Machine Learning Engineering, ML Platform, Risk Data Science, and AI Scientists, fostering a culture of technical excellence, customer impact, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute Gusto’s AI/ML systems strategy, unifying classical ML, GenAI, risk modeling, and platform capabilities into a coherent approach that supports Gusto’s broader business and product goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders across Product, Engineering, Design, Data, Risk, Legal, Security, and business teams to identify where AI/ML can create meaningful customer value, business impact, and operational leverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape how AI-native products and internal systems are built at Gusto, helping teams translate business problems into end-to-end AI/ML systems with clear standards for evaluation, monitoring, observability, reliability, safety, governance, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and maturation of AI/ML platform capabilities, tooling, primitives, guardrails, and deployment patterns that make it easier for product and engineering teams to build, evaluate, deploy, and operate AI/ML systems with less friction, more autonomy, and the right quality bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive disciplined technical and business judgment around AI/ML investments, including where to build, where to leverage existing capabilities, and where to avoid unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create room for fast experimentation and learning where appropriate, while ensuring high-impact production systems meet strong standards for quality, operational rigor, and business accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals, KPIs, and operating rhythms to measure the performance, adoption, and business impact of AI/ML systems, and communicate progress and tradeoffs clearly to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the frontier of AI/ML advancement and help Gusto apply new technologies pragmatically, with strong judgment about what is durable, useful, and ready for production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We love meeting people with different technical and leadership backgrounds. For this role, we are looking for 10+ years of experience leading teams in applied machine learning, AI, engineering, or data science roles, with a track record of delivering impactful customer-facing software solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise across AI/ML systems, including classical ML, GenAI/LLMs, statistical modeling, risk modeling, and production-scale deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering and systems background, with the ability to lead technical strategy across data, retrieval, evaluation, deployment, routing, monitoring, observability, feedback loops, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and scaling high-performing technical organizations, including Machine Learning Engineers, AI/ML Platform teams, Risk Data Scientists, and/or AI Scientists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving ML teams toward a stronger software engineering and systems orientation, with clear ownership for building, operating, and improving production AI/ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong platform orientation, with experience building tools, primitives, guardrails, and self-service capabilities that help product and engineering teams build AI/ML-powered products safely and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level strategic judgment, with the ability to shape company-level AI/ML priorities, align senior leaders around tradeoffs, and make clear investment decisions based on customer value, business impact, technical feasibility, risk, data readiness, and operational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication and influence, with the ability to explain complex AI/ML concepts and technical decisions in a way that clarifies strategy, tradeoffs, risk, investment needs, and organizational implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a peer to senior cross-functional leaders across product, engineering, design, data, risk, legal, security, and business teams — bringing clarity, urgency, and practical judgment to ambiguous company-level opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear thesis on how classical ML and GenAI should work together, how modern AI platform capabilities like retrieval, evaluation, agents, and observability should come together, and how AI/ML teams should evolve as the field becomes more software- and systems-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fintech, risk modeling, regulated environments, or domains with high standards for reliability, trust, and compliance is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in computer science, data science, machine learning, statistics, or a related field is a plus, but demonstrated systems leadership, production judgment, and executive-level impact matter most.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $275,000-305,000 in Denver \u0026amp;amp; most remote locations, and $320,000-350,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7816246","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413072,"location":{"name":"Scottsdale, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"196890","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"221500","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"246113","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":"20","value_type":"short_text"}],"id":7816246,"updated_at":"2026-05-06T15:39:29-04:00","requisition_id":"J-017179","title":"Head of Client Experience, Symmetry ","company_name":"Gusto, Inc.","first_published":"2026-04-15T17:09:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are searching for a transformational leader and technical builder who is motivated about reimagining client experience in an AI-native world.The Head of Client Experience will design and execute a vision of how best to serve and delight our clients now and into the future.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Client Experience team – made up of the Support, Enablement, and Client Success teams – accelerates our clients\u0026#39; time to value on our products by helping them get up and running quickly, providing timely and accurate communication, and ensuring they know how to quickly and easily get the most of our products and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Striking the right balance of technology and humanity, this role partners closely with our CEO to drive Symmetry\u0026#39;s AI transformation both within our Client Experience (CX) organization and across the company. You\u0026#39;ll define what agentic-powered client experience looks like at Symmetry, and most importantly, execute that vision alongside your team. The right person leads transformation and drives outcomes for the betterment of our clients and team, ensuring that the human touch and client empathy is front and center.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Agentic CX \u0026amp;amp; Enablement\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the vision for CX at Symmetry - define \u0026quot;agentic client experience\u0026quot; with a balance of technology and human judgment, enabling a content strategy that delivers customer value\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build toward 24/7 AI-powered support where clients get what they need through intelligent agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering as a technical collaborator, shaping how our AI products integrate with client workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and measure client satisfaction through both AI and human interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead approximately 10 people across Software Support, Enablement, and Client Success, including managers and individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop team members to high performance standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Technical Execution \u0026amp;amp; Operational Excellence\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use the same tools as your team, including debuggers, log files, and client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance team efficiency with AI and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring operational rigor to fundamentals including response time expectations, escalation policies, and documentation standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Executive Partnership \u0026amp;amp; Client Engagement\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a member of senior leadership, helping guide overall business strategy and staying synchronized with company-wide transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical bridge between CX, Product, and Engineering, bringing client insights to product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with key enterprise clients to gather feedback on AI adoption, and represent Symmetry\u0026#39;s CX vision externally while bringing industry perspective back to the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15+ years in client experience, technical support, developer relations, or a related client-facing function in B2B SaaS, API products, or developer-focused software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years leading teams, including managing managers, with a demonstrated track record of executing operational or organizational transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated history of building and shipping AI-powered tools, workflows, or client experiences beyond using AI for just chat\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Skills \u0026amp;amp; Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical builder mindset with the ability to quickly understand complex products and connect the dots across systems, use cases, and client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven AI fluency: you\u0026#39;ve personally built transformative AI solutions and championed AI adoption on teams you\u0026#39;ve led\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extraordinary execution and leadership: you translate vision into milestones and outcomes, delegate well, and hold yourself and others accountable to results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transformational change management and strategic leadership: You can explain why decisions are made. You help teams deal with uncertainty. You work well with the CEO and senior leadership on company strategy. You focus on improving the business as much as you focus on daily operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for performance combined with project management: you develop people, scope work, plan delivery, and manage to outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI development tools (Claude Code, Cursor, GPT, or similar)—building, not just prompting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with technical troubleshooting tools, log analysis, and debugging workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness with both emerging AI-powered CX platforms (Sierra, Decagon, Intercom AI, etc.) and traditional platforms (Zendesk, Salesforce, NetSuite, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of API/SDK architecture and RESTful APIs, including the ability to read API documentation and use testing tools like Postman for client troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with productivity and collaboration tools (Google Workspace, project management software)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background as Head of Developer Relations, Solutions Engineering, or Technical Support leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling a growth-stage company beyond $100M in revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, tax, or compliance software (not required—you can learn our domain)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $181,000/yr- $211,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7782047","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3405841,"location":{"name":"Denver, CO;Las Vegas, NV;Atlanta, GA;Chicago, IL;Phoenix, AZ;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"204255","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"275744","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":"20","value_type":"short_text"}],"id":7782047,"updated_at":"2026-05-07T12:08:54-04:00","requisition_id":"J-017125","title":"Head of PEO Sales","company_name":"Gusto, Inc.","first_published":"2026-04-08T18:43:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto\u0026#39;s PEO sales org from the ground up, and we\u0026#39;re looking for someone who is energized by that challenge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive new PEO revenue by selling Gusto\u0026#39;s co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto\u0026#39;s single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we\u0026#39;re looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you\u0026#39;re excited to roll up your sleeves, lead by example, and architect something from scratch, let\u0026#39;s talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the founding leader of Gusto\u0026#39;s PEO sales function. In the first 6–12 months, you\u0026#39;ll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You\u0026#39;ll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto\u0026#39;s existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you\u0026#39;ll be the one to design and build that on-ramp.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sell and build simultaneously.\u0026lt;/strong\u0026gt; For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design the sales motion from scratch.\u0026lt;/strong\u0026gt; Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn\u0026#39;t have a pre-built RevOps foundation — you\u0026#39;ll build it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full talent lifecycle.\u0026lt;/strong\u0026gt; Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and leverage the channel ecosystem.\u0026lt;/strong\u0026gt; Develop a point of view on broker, GA, and accountant referral channels. Even if you don\u0026#39;t own these relationships day one, you\u0026#39;ll be expected to shape the strategy and lay the groundwork for a scalable partner channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Convert the install base.\u0026lt;/strong\u0026gt; Develop the playbook for converting Gusto\u0026#39;s existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate with selling season fluency.\u0026lt;/strong\u0026gt; Understand and plan around PEO\u0026#39;s concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use data to drive decisions\u0026lt;/strong\u0026gt; — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead with AI fluency.\u0026lt;/strong\u0026gt; As a people leader at Gusto, you\u0026#39;re expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You\u0026#39;ll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build a culture of excellence.\u0026lt;/strong\u0026gt; Cultivate each individual\u0026#39;s skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PEO Expertise:\u0026lt;/strong\u0026gt; 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We\u0026#39;re prioritizing builder profiles over tenure in a mature org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Player-Coach Experience:\u0026lt;/strong\u0026gt; Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Selling Season Fluency:\u0026lt;/strong\u0026gt; Direct experience operating within PEO\u0026#39;s Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Install Base Conversion:\u0026lt;/strong\u0026gt; Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Strategy:\u0026lt;/strong\u0026gt; Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RevOps \u0026amp;amp; Pipeline Architecture:\u0026lt;/strong\u0026gt; Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Management Experience:\u0026lt;/strong\u0026gt; 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Results-Oriented:\u0026lt;/strong\u0026gt; Consistent track record of establishing and exceeding measurable goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver \u0026amp;amp; most remote locations, and $295,000/yr to $318,000/yr for San Francisco, \u0026amp;amp; New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7083259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3196756,"location":{"name":"San Francisco, CA; New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7083259,"updated_at":"2026-05-11T22:50:34-04:00","requisition_id":"J-015847","title":"Head of Product, Payroll","company_name":"Gusto, Inc.","first_published":"2025-10-07T12:27:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is in search of an exceptional product leader to oversee our Payroll product and business area on a global scale. Payroll is Gusto’s core product, used by each of our 400,000+ small business customers and contributing significantly to our annual recurring revenue. As a key member of Gusto’s product leadership team, you will assume end-to-end responsibility for the Payroll product strategy, roadmap, and business performance. You will directly lead the product team and indirectly oversee various cross-functional departments, all collaborating to deliver the ultimate Payroll experience for our valued customers. Your role will encompass building a dynamic team, a thriving business, and a suite of products that will be adored by our customers while setting industry benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a customer-centric builder who thrives on making a substantial impact within a high-growth organization, we would be thrilled to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the heart of Gusto’s business, ensuring employees are paid accurately, on time, and in compliance with complex regulations. Our teams build and maintain the infrastructure and customer experiences that make payroll simple, reliable, and stress-free. We design user-friendly team management products that integrate seamlessly with Gusto’s broader Small Business Platform, combining digital solutions with human support where it’s needed most. We serve customers at every stage, from new employers hiring their first team members to growing businesses with expanding needs. No matter the size or complexity of your business, our solutions provide peace of mind and take the work out of paying your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Take ownership of the Payroll product and business area from end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star: \u0026lt;/strong\u0026gt;Define and drive the long-term vision and strategy for Gusto Payroll, charting the future of how small businesses will pay and empower their teams, and positioning Payroll for its next era of growth and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate: \u0026lt;/strong\u0026gt;Work with a strong cross-functional team of Engineers, Product Managers, Designers, and Data Scientists to bring your product strategy to life for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empowerment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Directly coach and lead a talented team of senior product managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of hands-on product management experience across all roles/levels, with at least 5+ years leading and managing PMs (ideally teams of \u0026amp;gt;=5).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A people-first leader who builds, mentors, and empowers senior PMs, fosters an inclusive product culture, and inspires teams to deliver with clarity, ownership, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in SMB-focused software, with experience working in complex areas and regulated categories strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of building and scaling large, mission-critical products, with the ability to break down multi-year initiatives into pragmatic, high-impact launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at collaborating across Engineering, Design, Data, Ops, Compliance, Finance, and GTM teams to drive adoption, revenue outcomes, and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $206,000/yr to $248,000/yr in Denver \u0026amp;amp; most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7276841","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3256855,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Atlanta, GA;Chicago, IL;Phoenix, AZ;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7276841,"updated_at":"2026-05-22T12:11:30-04:00","requisition_id":"J-016149","title":"Head of Social and Influencer Marketing","company_name":"Gusto, Inc.","first_published":"2025-10-02T12:20:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Head of Social and Influencer Marketing, you will define and lead Gusto\u0026#39;s social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. You will also serve as a leader in Gusto’s AI-native evolution, defining the standards for ethical and high-quality AI usage across all social and brand channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a key leadership position within our marketing organization, vital for shaping Gusto\u0026#39;s public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto\u0026#39;s mission to serve over 400,000 small businesses, and we’re just getting started\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. This includes acting as an Innovator to build repeatable, documented AI-assisted workflows (e.g., advanced prompt libraries for copy and content ideation, automated testing models) that increase the team’s effectiveness, and conducting regular training to elevate the team\u0026#39;s AI fluency.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, Tik Tok), ensuring brand consistency and engagement. You are accountable for setting rigorous internal standards to Grade the Output of all AI-generated content for accuracy and brand voice.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. You will strategically Give it to AI by identifying the highest-leverage opportunities for large language models and predictive tools to maximize campaign reach and targeting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proactively champion the Guard the Trust principle by ensuring 100% compliance with Gusto\u0026#39;s AI and data policies across all social, influencer, and community programs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage budgets, agency relationships, and social media tools/platforms effectively.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-pm-slice=\u0026quot;3 3 []\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;12+ years of overall marketing experience, with at least 7+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep expertise in developing content strategies tailored for various social platforms and audience segments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A proven track record of operating at the Innovator or Amplifier level of AI fluency. This means moving beyond personal tool usage to define, deploy, and govern AI strategy for the entire function. You must demonstrate expertise in Guiding AI to produce highly effective and on-brand social content at scale, establishing quality assurance processes, and ensuring the team rigorously adheres to compliance and ethical standards.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Outstanding leadership and people management skills, with experience coaching and developing marketing talent.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Skilled collaborator with experience working closely with Brand, PR, Product Marketing, Sales, and RevOps teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present strategic plans to executive stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;BA/BS degree required; MBA or advanced degree a strong plus\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Chicago, Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco \u0026amp;amp; New York. The salary range for Toronto is CAD 160,000 - 200,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;#LI-Hybrid\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7921867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443518,"location":{"name":"Denver, CO - Hybrid; Chicago, IL - Remote; Las Vegas, NV - Remote;  Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7921867,"updated_at":"2026-06-04T18:18:50-04:00","requisition_id":"E-0000131","title":"Jr. Onboarding Associate","company_name":"Gusto, Inc.","first_published":"2026-05-22T14:25:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer conversations: \u0026lt;/strong\u0026gt;Handle high-volume inbound interactions across phone, chat, and email with small business owners at every stage — discovery, decision, and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive outcomes:\u0026lt;/strong\u0026gt; Treat every touchpoint as a chance to move customers forward, from onboarding milestones to their first payroll run\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow revenue:\u0026lt;/strong\u0026gt; Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers\u0026#39; Comp, and 401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advisory selling:\u0026lt;/strong\u0026gt; Build consultative selling skills tailored to small business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product mastery: \u0026lt;/strong\u0026gt;Develop deep product expertise and genuine customer empathy over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; community: \u0026lt;/strong\u0026gt;Participate in career development and community opportunities at Gusto\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI-powered workflows as a core part of how you sell: \u0026lt;/strong\u0026gt;running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer focus: \u0026lt;/strong\u0026gt;A genuine commitment to empathy and ethical business practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive:\u0026lt;/strong\u0026gt; Motivation to hit your goals and continuously sharpen your craft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong skills across phone, email, and chat\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;You thrive on challenge and adjust quickly when things shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI:\u0026lt;/strong\u0026gt; Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Las Vegas, Chicago, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7985169","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3465163,"location":{"name":"Denver, CO;Atlanta, GA;Chicago, IL;Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"147660","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"173500","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"199341","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7985169,"updated_at":"2026-06-05T15:26:07-04:00","requisition_id":"J-017345","title":"Manager, Expansion Account Manager","company_name":"Gusto, Inc.","first_published":"2026-06-05T15:26:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Leader of Expansion Account Management, you will coach, motivate, and scale a high-impact team, driving sales execution, pipeline growth, and revenue expansion. You will also optimize processes, implement data-driven strategies, and work cross-functionally to improve customer loyalty and maximize revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Management team at Gusto is dedicated to helping small businesses maximize their success by driving engagement, retention, and expansion. We are looking for a high-performing sales leader to manage and develop a team of Expansion Account Managers focused on expansion revenue and customer retention. This team is responsible for proactively identifying growth opportunities within our existing customer base—upselling and cross-selling Gusto’s suite of products while ensuring long-term customer value and retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Leadership \u0026amp;amp; Team Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a high-performing Expansion Account Management team focused on revenue growth and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive goal setting, sales strategy, and hands-on coaching to exceed expansion and retention targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of accountability, continuous learning, and data-driven performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Revenue Growth \u0026amp;amp; Sales Execution\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive expansion revenue through proactive outreach and product-driven insights across Gusto’s customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead pipeline management, forecasting, and team quota attainment while refining upsell playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize sales processes and KPIs to scale cross-sell efforts and improve engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operational Excellence \u0026amp;amp; Strategic Execution\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage customer data to refine segmentation, targeting, and sales strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement tools and workflows to boost sales productivity and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use CRM and analytics to track performance, uncover trends, and guide strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Growth \u0026amp;amp; Sales Execution\u0026lt;/strong\u0026gt; – 3+ years leading high-performing SaaS/tech account management or sales teams; proven in driving expansion revenue, retention, and quota attainment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt; – Leverages customer data, tools, and CRM analytics to refine targeting, boost productivity, and guide strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Analytics Expertise\u0026lt;/strong\u0026gt; – Advanced in Excel modeling, data analysis, and identifying key performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in outbound sales motions, upsell, and cross-sell strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset; uses data to optimize sales motions and measure impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in sales coaching, pipeline management, and consultative selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in fast-paced, high-growth environments with strong change management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication and influence abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in CRM tools (Salesforce preferred) and sales enablement platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $144,000 to $176,000 OTE in Denver, Atlanta \u0026amp;amp; Chicago. $127,000 to $155,000 OTE for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7939995","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449693,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7939995,"updated_at":"2026-06-05T13:12:44-04:00","requisition_id":"E-0000133","title":"Member Benefits Specialist","company_name":"Gusto, Inc.","first_published":"2026-05-27T17:57:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When a small business owner signs up with Gusto, they\u0026#39;re trusting us with their team\u0026#39;s health coverage. As a Member Fulfillment Specialist, you\u0026#39;re the link between our customers and their health insurance carriers — ensuring their benefits are delivered accurately and on time. You\u0026#39;ll work across carrier portals, Salesforce, and Gusto\u0026#39;s internal systems, and lean into AI tools to work smarter. If you take pride in getting the details right and helping customers get the coverage they deserve, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Member Fulfillment is the team that ensures the promise of benefits becomes reality. We sit between health insurance carriers and Gusto\u0026#39;s customer-facing teams, shepherding employer and employee benefits across the finish line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We measure ourselves on doing it right and doing it on time — because for the customers we serve, \u0026quot;late\u0026quot; or \u0026quot;wrong\u0026quot; isn\u0026#39;t an inconvenience, it\u0026#39;s a missed prescription, a delayed procedure, or a stressful call to HR. We take that seriously, and we have a lot of fun doing it together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-native company, we don\u0026#39;t just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Enrollment: \u0026lt;/strong\u0026gt;Manage the intake, submission, and confirmation of group health insurance selections for both employees and employers, ensuring all carrier documentation is accurate and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Carrier Liaison:\u0026lt;/strong\u0026gt; Master carrier-specific portals and requirements to efficiently process orders and navigate approval workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Compliance: \u0026lt;/strong\u0026gt;Review customer data against carrier eligibility standards to proactively mitigate errors and ensure high-quality plan adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with teams across the org — including Licensed Benefits Advisors and Benefits Care — to deliver benefits in full and on time, year-round.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution Management: \u0026lt;/strong\u0026gt;Act as the primary point of contact for follow-up requests from carriers, resolving information gaps or plan changes with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Identify and escalate opportunities for workflow enhancements, using your expertise to increase team efficiency and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Communication:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Provide clear, professional guidance on healthcare enrollment to customers and internal partners via written and verbal channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; 6 months to 2 years of professional work experience, ideally within healthcare, health insurance brokerage, or a fast-paced startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Fluency:\u0026lt;/strong\u0026gt; Proficient in Google Workspace, Microsoft Office, Adobe, and Salesforce; as an AI-native company, you will be expected to lean into and master emerging AI tools to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Mindset:\u0026lt;/strong\u0026gt; Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Administrative Precision: \u0026lt;/strong\u0026gt;Strong background in high-volume data entry and processing administrative tasks under tight deadlines and seasonal peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration: \u0026lt;/strong\u0026gt;Excellent cross-team communication skills with experience managing professional interactions with external company partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;A skilled problem-solver who is comfortable navigating ambiguity and can pivot quickly in a dynamic operational setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Directed Execution:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Highly self-motivated and capable of working both autonomously and collaboratively to meet individual and team goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $20.50–$23.08 per hour in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7826328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415584,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; United States - Remote  Chicago, IL - Remote; Atlanta, GA - Remote "},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"112000","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"132000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"156000","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7826328,"updated_at":"2026-05-19T19:13:47-04:00","requisition_id":"J-017190","title":"Partner Account Executive","company_name":"Gusto, Inc.","first_published":"2026-05-07T16:38:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What is GustoPro?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. \u0026lt;a href=\u0026quot;https://gusto.com/pro\u0026quot;\u0026gt;Learn more about GustoPro\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto\u0026#39;s footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: \u0026lt;strong\u0026gt;10 net new clients added and the firm\u0026#39;s 30-day enablement plan complete.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You\u0026#39;ll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a true \u0026quot;builder\u0026quot; — someone who\u0026#39;s excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold the firm\u0026#39;s Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R\u0026amp;amp;D TC) are introduced as adoption deepens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years total work experience in sales,\u0026lt;/strong\u0026gt; account management, or customer success, with a strong focus on enterprise clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of experience selling B2B SaaS products \u0026lt;/strong\u0026gt;or managing partner relationships, ideally to accounting firms or related businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and comfort working quick sales cycles (60–90 days average).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities — you\u0026#39;re a strategic thinker who can identify risk and opportunity across a portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn our product so you are credible with prospects and partners alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta \u0026amp;amp; most remote locations, $155,000/yr to $182,000/yr for San Francisco \u0026amp;amp; New York. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7640344","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367528,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7640344,"updated_at":"2026-05-06T14:20:21-04:00","requisition_id":"J-016957","title":"Principal Product Designer, CoreX AI","company_name":"Gusto, Inc.","first_published":"2026-03-04T12:55:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Principal Product Designer to lead AI design across Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is one of the most senior individual contributor design roles at the company. You’ll define how AI works, behaves, and earns trust across the Gusto platform – starting with Gus, our AI conversational assistant, and expanding into AI-powered workflows embedded in payroll, benefits, HR, and beyond. You’ll shape the interaction model, UX principles, and product direction for AI across Gusto. You will work with senior Product and Engineering leaders to define our AI portfolio. You will develop important AI features that customers will consider and you’ll ship high-impact, customer-facing AI capabilities that help our customers get their work done faster and more effectively, while building their trust in Gusto. These features will help customers finish their tasks faster and build their trust in Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and hands-on. We’re looking for someone who can set a long-term UX vision for AI and turn it into real, shipped product that meaningfully improves how small businesses get work done.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and ship Tier 1 AI initiatives from early concept through launch and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and iterate on prompts in collaboration with engineering, PM, and content design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tooling to accelerate exploration and prototyping, customer feedback loops, and shipping to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor designers on the AI team and coach designers across Gusto who are shipping AI features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high-quality, responsible AI experiences across Design and R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven AI product impact: \u0026lt;/strong\u0026gt;You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems-level thinking: \u0026lt;/strong\u0026gt;You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic product influence: \u0026lt;/strong\u0026gt;You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency: \u0026lt;/strong\u0026gt;You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder mindset: \u0026lt;/strong\u0026gt;You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational leadership:\u0026lt;/strong\u0026gt; You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compensation Details\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $204,000/yr to $238,000/yr in Denver \u0026amp;amp; most remote locations, and $240,000/yr to $280,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7665272","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373725,"location":{"name":"San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7665272,"updated_at":"2026-06-03T11:52:34-04:00","requisition_id":"J-016956","title":"Principal Product Manager, Agentic Benefits Operations","company_name":"Gusto, Inc.","first_published":"2026-04-01T15:01:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto operates a scaled, full-suite benefits brokerage and is building a Professional Employer Organization (PEO) offering to serve more complex small businesses with a bundled solution for HR, payroll, benefits, and compliance.\u0026amp;nbsp;Our existing brokerage business is among the largest in the US serving the SMB market, and our PEO bet is one of our most strategic new initiatives, with FY26 focused on developing the foundation and FY27 aimed at launching a differentiated, scalable customer experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Product Manager to lead the transformation of Gusto\u0026#39;s benefits administration platform, the product that powers benefits for tens of thousands of SMBs and their employees. This role owns what happens after benefit selections are made: implementing plans with carriers, fulfilling enrollments, and giving customers visibility into the status of their benefits.\u0026amp;nbsp; It is a broad scope, encompassing agentic workflows, customer-facing experiences, internal tooling, and carrier integrations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Lead long-term strategy. This includes driving research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star: \u0026lt;/strong\u0026gt;Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Gusto is building toward a cohesive and differentiated Benefits \u0026amp;amp; PEO offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate: \u0026lt;/strong\u0026gt;Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared understanding and ensure cross-functional teams are set up to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate Execution: \u0026lt;/strong\u0026gt;Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help move the work forward by creating clarity, building momentum, and enabling others to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management experience, ideally with additional professional experience in roles that involved leading large, complex, and cross-functional initiatives\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker with experience in AI-driven workflows, operations platforms, and process transformation. Benefits experience is a plus, but not a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking and the ability to connect work across customer needs, product design, internal operations, pricing, and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills, with a talent for making complexity understandable and actionable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias towards action, comfort operating without a clear playbook, and a desire to drive meaningful progress on long-term company priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. Our open roles will specify on the careers page and in the job description where the position is eligible for work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;sup\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;em\u0026gt; Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7581996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352053,"location":{"name":"San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7581996,"updated_at":"2026-05-29T17:05:56-04:00","requisition_id":"J-016867","title":"Principal Product Manager, Cash Flow ","company_name":"Gusto, Inc.","first_published":"2026-03-19T00:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3,000+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners — owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty-gritty details (some describe this kind of role as a “GM” type role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cashflow touches s a variety of teams all working together within “Gusto Money”. What’s incredible about small businesses is that they generally overpay on their taxes, and this team focuses on getting their hard earned money back to them. The role you’ll fill is leading a team that technically focuses on Tax Credits, however zooming out this is all about delivering cashflow to small businesses. The team has relentless focus getting small business’ hard earned money that is generally sent to local, state, and federal tax agencies redirected and redeployed to their business.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Small businesses don\u0026#39;t fail because they\u0026#39;re unprofitable. They fail because cash doesn\u0026#39;t arrive when bills do. That\u0026#39;s the problem Gusto\u0026#39;s broader set of financial services capabilities is built to solve.\u0026lt;br\u0026gt;Tax credits however are one of the most powerful and least understood levers in a broad tool belt. Done right, they\u0026#39;re not \u0026quot;savings\u0026quot; - they\u0026#39;re capital. R\u0026amp;amp;D credits, WOTC, payroll tax offsets, state and local programs - these are real dollars sitting on the table for SMBs who don\u0026#39;t have the time, expertise, or tooling to claim them. Your job is to find that money, get it into our customers\u0026#39; hands, and increasingly, get it there \u0026lt;em\u0026gt;before\u0026lt;/em\u0026gt; they\u0026#39;d otherwise see it. Tax Credits is becoming a core piece of how Gusto delivers financial confidence to small businesses, not a side product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Spearhead a product and business that turns tax credits into working capital for small businesses. North star: get more cash into our customers\u0026#39; hands, faster.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the roadmap end to end.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Discovery to launch to growth. You\u0026#39;ll run the business like an operator, not a feature owner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reposition the product.\u0026lt;/strong\u0026gt; Tax credits are commonly sold as “tax savings.\u0026quot; We\u0026#39;re going to sell them as cashflow - and back it up with product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner deeply\u0026lt;/strong\u0026gt; with Engineering, Design, Ops, and Data Science to build it, and with the GM and Revenue team to grow it and tune unit economics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run lean experiments\u0026lt;/strong\u0026gt; and A/B tests to validate concepts fast. Strong signal beats long debate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connect the product to the broader finance platform.\u0026lt;/strong\u0026gt; Tax credits should compound with everything else Money Group is shipping - not sit in a silo. You\u0026#39;ll work closely with the Banking and Lending teams to make sure credits are a first-class input into the cashflow story we\u0026#39;re telling customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the long-term vision.\u0026lt;/strong\u0026gt; What\u0026#39;s the durable competitive advantage when tax credits are a cashflow product, not a savings product? What does the five-year version of this look like sitting alongside a Gusto business banking account, real-time payroll funding, and embedded lending? That\u0026#39;s the canvas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on Product Management experience or 12+ years of relevant work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building 0 to 1 products with nice to haves in:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product discovery skills and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The intangibles: natural curiosity, grit, customer obsession, and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to tell a compelling story that drives alignment and inspires action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills; ability to quickly build trust quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping small businesses\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7312754","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3269702,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7312754,"updated_at":"2026-06-02T13:31:36-04:00","requisition_id":"J-016324","title":"Principal Product Manager, Customer Onboarding ","company_name":"Gusto, Inc.","first_published":"2026-02-27T01:13:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth \u0026amp;amp; Commerce team is responsible for the shared surfaces and platforms that power Gusto’s growth \u0026amp;amp; primary revenue generating experiences. This includes being responsible for the acquisition flows, cross-sell \u0026amp;amp; pricing experiences, as well as the infrastructure that powers pricing, invoicing and revenue communications. The team is responsible for a meaningful portion of Gusto’s overall revenue goals, and has central, shared responsibility for driving traffic to Gusto’s wide range of small business products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned Product Manager with a creative mindset to drive growth through innovative customer onboarding strategies. This role involves developing an AI agent to escort the customer through Gusto’s complex onboarding experience. The ideal candidate will excel in creating AI experiences to help customers navigate the issues important to them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Own Gusto onboarding customer experiences related to driving conversion, especially experiences that assist customers navigate the complexities of Gusto payroll and expansion onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Increase conversion of Gusto onboarding experience through experiences that simplify and clarify the overall and component specific onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Tight collaboration will include the Gusto core experiences team, other growth teams and the various product teams associated with the onboarding - especially payroll, employee onboarding, state and federal tax registration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Product Management experience with a proven track record of shipping successful products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and launching AI-powered customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Vision for how AI can fundamentally transform digital experience design and user interaction paradigms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to craft compelling, action-oriented messaging that resonates with small business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong design partnership skills with the ability to collaborate with designers to push creative boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7843112","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3419372,"location":{"name":"New York, NY; San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"194525","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"231000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"267472","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7843112,"updated_at":"2026-05-11T09:39:52-04:00","requisition_id":"J-017200","title":"Principal Product Manager, Reporting","company_name":"Gusto, Inc.","first_published":"2026-05-08T11:14:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026amp;nbsp;\u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end, and shaping the product from strategy setting through the nitty gritty execution details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Reporting team sits within the Core Experience organization and owns one of the most important experiences in the product: giving small business owners clear visibility into data about their payroll, benefits, and spend.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re at an inflection point. The back-end infrastructure that makes AI-native reporting possible \u0026amp;nbsp;is taking shape and our next chapter is delivering those capabilities to customers in ways that are genuinely useful: fixing the basics, enabling AI-powered answers, and building a reporting experience that meets customers where they are. This PM will drive that work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the strategy and roadmap end-to-end.\u0026lt;/strong\u0026gt; In close collaboration with your key partners in engineering, design and data, you\u0026#39;ll set the strategic direction for Reporting and own the roadmap across all surfaces (web, mobile, and embedded experiences).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define the vision.\u0026lt;/strong\u0026gt; You\u0026#39;ll anchor the team and stakeholders around a clear, compelling vision for how traditional reports and AI-driven answers work together over time—one that connects to Gusto\u0026#39;s broader AI transformation and gives everyone a coherent picture of where we\u0026#39;re going.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship customer-facing value every cycle.\u0026lt;/strong\u0026gt; You\u0026#39;ll hold yourself and the team accountable for delivering real improvements that customers notice and use, balancing fixing the basics and with bigger, future swings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with other product teams on real use cases.\u0026lt;/strong\u0026gt; You\u0026#39;ll work hand-in-hand with app teams like Pay and Benefits to deliver reporting capabilities end-to-end through real customer journeys, proving the infrastructure works and surfacing what needs to get better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the data infrastructure forward.\u0026lt;/strong\u0026gt; You\u0026#39;ll bring rigor and clear prioritization to the ongoing data migration work, making sure back-end progress translates into customer-facing capability on a timeline that matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set up and track the right metrics.\u0026lt;/strong\u0026gt; You\u0026#39;ll define leading indicators for reporting quality and customer satisfaction, use data to drive continuous improvement, and communicate progress honestly to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar on collaboration.\u0026lt;/strong\u0026gt; You\u0026#39;ll work closely with engineering, design, and data partners to build a team that operates with speed and quality. You\u0026#39;ll treat partner product teams as customers, giving them a clear path forward, answering their questions, and making it easy for them to build on what you\u0026#39;ve created.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer obsession.\u0026lt;/strong\u0026gt; You understand how small businesses use data to make decisions—questions they\u0026#39;re actually trying to answer. You stay close to customers through direct research and indirect feedback loops (CX, support tickets, usage data), and you use what you learn to sharpen your priorities constantly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real AI fluency.\u0026lt;/strong\u0026gt; You use AI tools in your own daily work for synthesis, ideation, analysis and prototyping ideas. You\u0026#39;ve built AI-powered product features or worked closely enough on them that you understand what good looks. You have a genuine point of view on what AI-native reporting means and where it\u0026#39;s going.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bias toward shipping.\u0026lt;/strong\u0026gt; The Reporting team has strong foundations and the job now is to deliver. You set short, clear milestones. You move fast on near-term customer improvements while keeping the longer-term vision clear. You use staged rollouts and learning plans as a matter of course. You don\u0026#39;t let platform work crowd out customer-facing progress because you hold both at once, and you know when to push and when to sequence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency in data.\u0026lt;/strong\u0026gt; You\u0026#39;re comfortable in conversations about data infrastructure: pipelines, data models, APIs, trade-offs between migration approaches. You don\u0026#39;t need to write the SQL, but you understand what the engineers are building and why it matters for customers. You\u0026#39;ve worked on data products where back-end complexity is real and the front-end has to make it feel simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership.\u0026lt;/strong\u0026gt; Reporting sits at the intersection of almost every team at Gusto because\u0026amp;nbsp; App teams depend on our platform to surface data to their customers. You treat partner teams as one of your most important customer groups—you understand their needs, you give them a clear path forward, and you make it easy to build on what you\u0026#39;ve created.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear, direct communication.\u0026lt;/strong\u0026gt; You can tell a simple, compelling story about a complex system. You give stakeholders honest, specific progress updates. You escalate when something is off track and you come with a plan. You make it easy for people at any level to understand where Reporting is going and why it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic clarity.\u0026lt;/strong\u0026gt; You hold the near-term and long-term at the same time without letting one crowd out the other. You build a multi-year vision that connects to Gusto\u0026#39;s AI transformation, and you sequence the work so that every cycle delivers meaningful customer value on the path to that vision. You know when to go narrow and when to open up scope, and you make that call quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least some of that time spent on data products, analytics tools, reporting platforms, or infrastructure products where internal or external customers were a primary consideration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of shipping customer-facing improvements at pace—things customers notice and use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-powered product features or data experiences: building them, scoping them, evaluating them, or working closely enough on them that you understand the operational reality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills with engineering, design, and data partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in environments where back-end platform maturity and front-end customer experience have to be balanced and advanced simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $180,000 to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000 to $263,000/yr for San Francisco, New York, \u0026amp;amp; Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7235291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3241185,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7235291,"updated_at":"2026-05-06T13:52:13-04:00","requisition_id":"J-016125","title":"Principal Product Manager, Tax Platform","company_name":"Gusto, Inc.","first_published":"2026-01-26T12:44:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end, and shaping the product from strategy setting through the nitty gritty execution details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Tax is a critical pillar of Gusto’s platform. The Tax Platform team owns the core systems that determine how tax liabilities are calculated, tracked, paid, reconciled, and filed for more than 400,000 small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;These systems sit at the intersection of money movement, regulatory compliance, and customer trust. The Tax Platform provides shared capabilities used across Tax, Compliance, and R\u0026amp;amp;D, shaping how tax data flows through the company and how other teams build safely on top of Gusto’s tax foundation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is high-leverage, system-level work. The team is actively modernizing tightly coupled legacy systems, improving correctness and traceability, and creating durable platform capabilities that reduce risk and unlock faster product development across the company. We partner closely with Engineering, Compliance, Legal, CX, Data Science, and Operations to ensure Gusto’s tax platform remains accurate, scalable, and resilient as the business grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Own the strategy, roadmap, and execution for foundational Tax Platform systems, with responsibility for shaping platform direction across multiple quarters and years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Define and evolve a clear Tax Platform strategy that ladders into Gusto’s broader Tax strategy, bringing clarity to ambiguous problem spaces and guiding day-to-day decisions around prioritization, sequencing, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Partner closely with Engineering, Compliance, Legal, CX, Data Science, and Product teams to align priorities, unblock dependencies, and drive adoption of shared platform capabilities. Translate between platform work and customer and business outcomes to help engineering teams understand impact and help stakeholders understand the value and tradeoffs of platform investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Impact:\u0026lt;/strong\u0026gt; Tie platform initiatives to customer outcomes by using data, domain expertise, and partner input to prioritize work that improves accuracy, timeliness, trust, and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution Excellence: \u0026lt;/strong\u0026gt;Advocate for durable, correct, and scalable solutions while maintaining momentum through incremental delivery, thoughtful sequencing, and clear success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management experience, including meaningful ownership of platform teams, strategy and multi-year initiatives that created leverage across multiple teams or product areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success operating in complex, multi-product environments with cross-team dependencies and internal platform customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong system-level thinking and product judgment, with the ability to navigate ambiguity, make hard tradeoffs, and drive clarity without relying on consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving or modernizing critical systems over time, balancing short-term delivery with long-term platform health and risk reduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in regulated or compliance-sensitive domains such as payroll tax, fintech, HR, or legal tech, with a deep appreciation for accuracy, auditability, and customer trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner closely with engineering teams and translate between platform decisions, customer impact, and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $180,000 to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000 to $263,000/yr for San Francisco, New York, \u0026amp;amp; Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Hubs: Toronto, Canada and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt; Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7325217","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3271942,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7325217,"updated_at":"2026-06-02T14:21:47-04:00","requisition_id":"J-016278","title":"Principal Product Operations Manager, Benefits","company_name":"Gusto, Inc.","first_published":"2026-04-10T19:06:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback.\u0026amp;nbsp; Collaborate to ensure customer support considerations are integrated into broader company decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypothesis-driven problem solving to drive our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response — before full engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions — including comfort using AI-assisted tools for analysis and synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in an operational and product context — comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with service design and/or service blueprinting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7027020","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3183457,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7027020,"updated_at":"2026-05-06T16:39:00-04:00","requisition_id":"J-015795","title":"Principal Software Engineer - Pay Group Engineering","company_name":"Gusto, Inc.","first_published":"2025-07-10T14:46:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Only SF, Denver, NYC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Payroll and Tax systems. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. Pay Group (payroll and tax) teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers, both internal and external.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sub- Teams:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tax Accuracy: \u0026lt;/strong\u0026gt;The Tax Accuracy group is responsible for gathering and maintaining the necessary information for us to pay and file taxes accurately and on time for our customers, and consists of multiple teams that cover various parts of the process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ledger:\u0026lt;/strong\u0026gt; This team is building a payroll ledger to track accrual accounting for payroll-related money movement. This team is starting to support the payroll domain, risk, payments, and accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engine:\u0026lt;/strong\u0026gt; This team works closely with the payroll compliance team to ensure enablement of compliant pay, such as minimum wage adjustments, regular rate of pay, etc. We enable end-to-end success of payroll processing and working with various domain teams such as tax calculations, tax setup, payments, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform:\u0026lt;/strong\u0026gt; This team is developing a new platform to be the common interface for interacting with payroll and tax data. The payroll and tax domain is highly complex; our team exists to make it easier for other application teams to interact with the payroll and tax system. We enable application and experience teams to deliver customer value \u0026lt;em\u0026gt;faster\u0026lt;/em\u0026gt; by providing a scalable, flexible, performant, and highly understandable platform to integrate with.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Function as a Technical Lead\u0026lt;/strong\u0026gt; across multiple teams in Payroll Services, helping us keep engineers unblocked and deliver high-quality work supporting our long-term goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; the foundation that supports compliant payroll for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and grow fellow engineers \u0026lt;/strong\u0026gt;working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the product development process\u0026lt;/strong\u0026gt; from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously stay up-to-date with advancements in \u0026lt;strong\u0026gt;AI and Machine Learning\u0026lt;/strong\u0026gt;, applying this knowledge to our projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have at least 15+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data structures, data modeling, and system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across 3+ teams, influencing both product and team direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on platform products which are depended upon throughout the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engineering, designing, building and supporting large scale systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude in bringing clarity and simplicity to complex problems, communicating technical complexity and facilitating informed tradeoffs to major stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operationalizing and scaling large interconnected production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in complex highly regulated domains\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examples: HR, Payroll, Taxes, or Compliance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to build, test, and iterate on products quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how to evaluate AI-driven outputs using clear success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A commitment to staying current on emerging backend technologies and AI frameworks and patterns, regularly experimenting with new approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to contribute to shared tools or templates that enhance the speed and safety of AI experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $215,000/yr to $252,000/yr in Denver \u0026amp;amp; most remote locations, and $251,000/yr to $295,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7950937","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452723,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"69785","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"82000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"94210","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7950937,"updated_at":"2026-05-28T13:37:44-04:00","requisition_id":"J-017305","title":"Readiness Advocate, BenOps","company_name":"Gusto, Inc.","first_published":"2026-05-28T13:37:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ve spent years getting really good at BenOps work. Now imagine using that expertise to make everyone around you better at it too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Readiness Advocate turns brand-new hires into confident, capable BenOps teammates. You’ll coach people through live practice, give honest feedback, track their progress, and decide when they’re ready to go—using real performance data, not gut feel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;During active hiring pushes: \u0026lt;/strong\u0026gt;You’re in the thick of Nesting—coaching cohorts, running practice, and making the call on who’s ready.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;During slower periods: \u0026lt;/strong\u0026gt;You shift into builder mode—turning your BenOps knowledge into job aids, microlearning, and e-learning. No instructional design background required. We’ll teach you everything. You bring the expertise; we’ll give you the tools to bottle it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Nesting for your lane (OA, Fulfillment or Advising)—you’re the expert in the room, and new hires will count on you to show them what “good” looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as the functional authority for OA, Fulfillment or Advising readiness standards within the Readiness team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assesses edge cases and non-standard learner situations where established criteria don\u0026#39;t clearly apply, and establishes the precedent for how to handle them going forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach new hires through live practice, reverse shadowing, and 1:1s—meeting people where they are and helping them grow fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the tools your lane runs on: run-of-show docs, facilitator guides, rubrics, and readiness criteria that keep the experience consistent and fair.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use quality scores, adherence, and throughput data to make clear, evidence-based readiness calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write handoff notes that actually help permanent leaders—honest summaries of each new hire’s strengths, risks, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs readiness approaches for new BenOps roles or workflows where no prior Nesting model exists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops evaluation criteria when performance signals are ambiguous or the role is new to the Readiness program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners with BenOps and CX L\u0026amp;amp;D leadership to shape readiness criteria and advocate for changes to the ramp model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advises BenOps leaders on readiness trends, systemic training gaps, and recommended program adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;During slower periods, build e-learning, microlearning, and in-the-flow job aids that make BenOps better long-term. (We’ll teach you how. You just need to be curious.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in BenOps, L\u0026amp;amp;D, or a related operational training function — or equivalent demonstrated expertise\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in OA, Advising, or Fulfillment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of helping others get better—coaching, mentoring, or training in any context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to give honest, clear feedback without making people feel bad about themselves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment about when someone needs more support versus when they’re ready to go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication—you’ll write docs, notes, and guides that others rely on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mentality: you’d rather fix the system than answer the same question 50 times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity about instructional design and e-learning. No experience needed—just an open mind. We will train you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a coaching, facilitation, or onboarding role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BenOps tools like Salesforce, Hippo, NBA, or telephony.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building content in slides, docs, LMS platforms, or knowledge bases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $75,000/yr to $90,000/yr in Denver \u0026amp;amp; most major metro locations, and $91,000/yr to $110,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7797180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408753,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Atlanta, GA;Chicago, IL;Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"88510","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"104000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"119489","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7797180,"updated_at":"2026-06-04T13:57:12-04:00","requisition_id":"J-017020","title":"Revenue Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-04-22T22:32:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations Analyst will help power Gusto Retirement’s go‑to‑market engine with trustworthy data and decision‑ready insights. You will influence the strategy development \u0026amp;amp; execution for the Retirement route to market. You’ll spend most of your time building ad‑hoc analyses and dashboards that help Revenue leaders understand pipeline, performance, and opportunities to grow with equal focus on both our Sales and Marketing functions. You’ll use AI every day to standardize data, automate routine work, and prototype creative solutions that make our teams smarter and faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join our Revenue Operations team supporting Gusto’s revenue organization, with a focus on our Retirement Sales business. We help teams understand what\u0026#39;s happening across the full revenue funnel—from marketing attribution and campaign performance to sales pipeline and conversion—and where to invest next. The team values clear thinking, tight execution, and a bias toward experimentation with AI to improve how we work. You’ll partner closely with the Revenue leadership team and fellow operators to turn questions into structured analyses and actionable recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own fast, accurate \u0026lt;strong\u0026gt;ad‑hoc reporting and analysis\u0026lt;/strong\u0026gt; to answer questions from Revenue leadership and cross‑functional partners (e.g., pipeline, conversion, marketing attribution, campaign performance, productivity, and forecasting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use \u0026lt;strong\u0026gt;AI tools\u0026lt;/strong\u0026gt; to clean, enrich, and standardize data (e.g., de‑duping, categorization, text cleanup, field mapping) and to document assumptions and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain revenue \u0026lt;strong\u0026gt;dashboards and standardized reporting\u0026lt;/strong\u0026gt; that provide self‑serve visibility into performance and funnel health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Marketing with reporting on lead generation, campaign ROI, channel attribution, and funnel contribution, \u0026lt;strong\u0026gt;partnering closely with marketing stakeholders to define metrics\u0026lt;/strong\u0026gt; and build self-serve visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Marketing, and Product to design \u0026lt;strong\u0026gt;creative solutions\u0026lt;/strong\u0026gt;—from lightweight prototypes to repeatable workflows and automations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business questions into structured problem statements, clear metrics, and analysis plans, then summarize findings into \u0026lt;strong\u0026gt;decision‑ready narratives\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor data quality, investigate anomalies, and propose fixes that keep our reporting accurate, consistent, and trustworthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and maintain documentation for \u0026lt;strong\u0026gt;data definitions, metric logic, and reporting standards\u0026lt;/strong\u0026gt;, so stakeholders have a single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience in revenue analytics, business/revenue operations, product operations, or a similar analytical role, ideally in a SaaS or sales‑driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience querying and transforming data using SQL and spreadsheets (Google Sheets/Excel), and building dashboards or reports in BI tools (e.g., Tableau, Looker, Mode, or Salesforce reports).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM and GTM systems (e.g., Salesforce, sales engagement or marketing automation tools) and comfort turning business questions into analysis requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency: you regularly use AI tools to clean data, structure datasets, generate code or formulas, summarize insights, or prototype new reporting/automation workflows, and you’re eager to stay current on emerging AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem‑solving skills with a high bar for data quality, attention to detail, and the ability to prioritize among competing requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise communication skills—you can turn complex analysis into simple stories, recommendations, and visuals for non‑technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a quantitative, business, or related field (e.g., economics, statistics, business, engineering) or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $107,235 - $155,000 in San Francisco and New York, and $88,510 - $128,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7677492","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377630,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7677492,"updated_at":"2026-05-06T14:34:47-04:00","requisition_id":"J-017014","title":"Senior Compensation Partner","company_name":"Gusto, Inc.","first_published":"2026-03-26T12:51:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Senior Compensation Partner is a core member of Gusto\u0026#39;s People team, responsible for building and scaling the compensation programs that help us attract, retain, and reward top talent. This role exists to bring rigor, fairness, and strategic clarity to how Gusto thinks about pay — operating at the intersection of data, policy, and people.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Operating with a systems-first, AI-aware mindset, the Senior Compensation Partner uses automation, scalable workflows, and well-designed tooling to improve decision quality, ensure compliance, and reduce reliance on manual, one-off analysis. This role partners closely with HR Business Partners, Finance, Legal, and business leaders to ensure our compensation programs are grounded in market reality and aligned to our values.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Success in this role is measured by the quality and fairness of compensation decisions, the scalability and reliability of our programs, and the degree to which the organization can operate with confidence — without constant intervention or heroics.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;Gusto\u0026#39;s compensation function, built on first-principles thinking, is at an inflection point — scaling from early foundations to a mature, high-trust operation. You\u0026#39;ll have real ownership to shape how we design and deliver compensation as the company grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Develop, implement, and communicate Gusto\u0026#39;s compensation programs, policies, and procedures, ensuring internal equity, external competitiveness, and alignment with business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Partner with and influence key stakeholders — including HRBPs, Finance, and senior leadership — to translate compensation philosophy into clear, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead annual compensation cycles (merit, equity refresh, benchmarking) and own the end-to-end process from data collection through communication.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Perform market analyses and compensation studies using survey data (e.g., Radford/Aon, Mercer, Pave) to recommend pay ranges, job levels, and offer positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Use AI tools and automation thoughtfully to accelerate analysis, synthesize benchmarking data, and reduce planning and reporting load — while maintaining sound judgment around data quality and decision guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Design and maintain scalable compensation workflows and tooling — automating recurring analyses, audit processes, and reporting so programs run reliably without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build and maintain compensation dashboards and data visualizations that give leaders real-time insight into pay equity, market positioning, and budget utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Craft competitive, compelling offers to attract top-tier talent, and build playbooks to help recruiters and HRBPs communicate Gusto\u0026#39;s total rewards story.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ensure ongoing compliance with federal, state, and local pay regulations — including pay transparency laws, FLSA classification standards, and emerging pay equity requirements — and proactively flag legislative changes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Partner with People Operations to integrate and optimize HRIS and compensation tools, ensuring data accuracy and system scalability as the company grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; in Compensation, Total Rewards, People Operations, or a related analytical function — ideally in a high-growth technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; hands-on experience using AI tools or automation to accelerate analysis or synthesis, paired with strong judgment around trust and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; running compensation cycles (merit, equity, benchmarking) and building scalable programs from early-stage to maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Survey benchmarking fluency:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; direct experience with Radford/Aon, Mercer, or comparable compensation survey tools and methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Systems-first orientation:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; experience building durable workflows, automating reports, or designing operating mechanisms that reduce recurring manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strong analytical foundation:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; advanced spreadsheet skills (Excel, Google Sheets), comfort with data modeling, and experience building dashboards or visualizations that leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Knowledge of compensation and employment law,\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; including FLSA, pay transparency statutes, and pay equity frameworks — or foundational knowledge with a clear drive to build expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Clear, concise communicator\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; who can translate complex pay data into narratives and recommendations for non-specialist audiences, including executives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Comfort operating at multiple altitudes —\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; from hands-on analysis and modeling to advising leadership on compensation philosophy and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;High integrity and intellectual curiosity;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; someone who asks hard questions about fairness and market position, and isn\u0026#39;t satisfied with the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Background in Mathematics, Finance, Statistics, Economics, or a related quantitative field\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s2\u0026quot;\u0026gt; is preferred but not required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Gusto offers competitive cash compensation, equity, and a comprehensive benefits package. Our cash compensation range for this role is $124,000 to $150,000 in Denver, and $152,000 to $185,000 in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Gusto\u0026#39;s Total Rewards philosophy is rooted in transparency, fairness, and the belief that people do their best work when they feel secure and valued. As a member of the compensation team, you\u0026#39;ll have unique visibility into — and influence over — the programs that define that experience for every Gustie.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7357541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3281472,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7357541,"updated_at":"2026-05-06T14:20:34-04:00","requisition_id":"J-016480","title":"Senior Data Engineer","company_name":"Gusto, Inc.","first_published":"2025-11-17T15:58:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Data Engineering team builds tools and systems that make Gusto\u0026#39;s data consistent, user-friendly, and helpful. This helps our teams make decisions using data and provide intelligent, customized experiences to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Data Engineer who can take loosely defined problems and drive them end-to-end—from framing the problem and aligning stakeholders to designing, building, and delivering durable data solutions. You’ll partner closely with analytics, product, and engineering teams to deliver data solutions that drive real business and customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10+ years of industry experience in data engineering building scalable data pipelines and data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in SQL and at least one programming language (e.g., Python, Scala, or Java)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and maintaining robust data pipelines and ETL workflows, with hands-on dbt experience for reliable, testable, and maintainable data transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience ingesting data from diverse sources, including APIs, databases, SaaS applications, and event streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in data modeling, schema design, and data quality best practices, with functional experience working on cloud platforms like Snowflake, Redshift, BigQuery, or Databricks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing CI/CD pipelines, automated testing, and data observability to ensure reliability and trust in data systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with monitoring, alerting, and incident response for production-grade data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to optimize performance and cost across data workflows and storage systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional understanding of how to leverage AI and automation in data engineering — building self-service tools, intelligent pipelines, and agents that automate repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplar problem-solving skills and ability to work collaboratively in cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, with a focus on clarity, empathy, and shared ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $155,000-$185,000/yr in Denver, $170,000-$200,000/yr in Los Angeles, and $190,000-$220,000/yr for San Francisco, Seattle, and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6963956","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3166828,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6963956,"updated_at":"2026-05-26T19:28:42-04:00","requisition_id":"J-015609","title":"Senior Editor \u0026 Motion Designer, Brand Studio","company_name":"Gusto, Inc.","first_published":"2026-01-15T14:58:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Editing and motion are where our stories truly take shape. Pacing, sound, motion, and color aren’t finishing touches—they’re the work. They’re how we earn trust, convey clarity, and make people feel something.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is expanding our in-house creative studio inside our fast-moving, late-stage startup. We make cinematic brand films, product stories, and customer-driven narratives—and we also partner closely with our social team to bring those stories to life where our audience spends time. It’s common to shift between a polished long-form piece and fast-turn social work in the same week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Staff Editor \u0026amp;amp; Motion Designer who is a hands-on maker: someone who loves editing and motion design, takes real ownership of the final product, and wants to help shape how video and motion show up across our brand. This is a senior individual contributor role, focused on post-production craft and storytelling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll own the motion and edit from rough cut through final delivery. You’ll make judgment calls about pacing, sound, animation, and color. You’ll collaborate closely with other creatives and cross-functional partners on our marketing team to produce great work that defines our brand and that has an impact. And you’ll help us raise the bar while also making the work easier to scale—through better workflows, smarter templates, and mindful use of modern tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by being close to the work, care deeply about preference, and enjoy improving both the output \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; the process, this role will be a exemplary fit.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Edit brand films, product stories, interviews, explainers, and social-first content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design motion graphics, typography, transitions, and animation that serve the story—not the other way around\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape expressive arcs through pacing, sound design, and color\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other creatives and cross-functional partners from our marketing, comms and social teams from rough cut through final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable templates and workflows that enable faster turnaround without sacrificing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use modern editing and motion tools—including AI-enabled workflows—to explore, iterate, and produce more proficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep post-production organized and deliver final assets that meet creative and technical standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience editing and designing motion for brand, film, agency, or content studios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level fluency in editing and motion tools, with curiosity and judgment around emerging AI-enabled methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates well-developed storytelling, mindful motion design, and range across formats\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp instincts for sound design, pacing, color, and transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort transitioning between polished, narrative-driven work and fast, social-first content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust collaboration skills across creative, production, and marketing partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A maker mindset—you enjoy improving how work gets made, not just making the work itself\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7577146","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3349971,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7577146,"updated_at":"2026-06-04T13:51:22-04:00","requisition_id":"J-016836","title":"Senior Engineering Manager, Builder Enablement - Front End","company_name":"Gusto, Inc.","first_published":"2026-03-10T04:04:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Engineering Manager for Builder Enablement, you will lead the team that defines how every builder at Gusto — engineer, designer, PM, and increasingly, AI agent — ships high-quality products. Your team owns Gusto\u0026#39;s design system (Workbench) and the AI tooling that teaches humans and LLMs how to use it: MCP servers, agent skills, prototyping sandboxes, eval systems, and the prompts and patterns that make AI-assisted shipping feel effortless and trustworthy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly visible, org-shaping role. The choices your team makes ripple across every product surface at Gusto — from the quality of a token, to how a new hire ramps up, to how AI agents compose production UI. You\u0026#39;ll grow senior engineers, partner with Design and Product leadership to set direction, and lead a team running fast weekly experiments in one of the most rapidly evolving parts of frontend engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re an engineering leader who gets energy from force-multiplier work, who can hold a strong point of view on design systems and on where AI is heading, and who wants to lead a team that\u0026#39;s rewriting what \u0026quot;frontend platform\u0026quot; means in an AI-native company — we\u0026#39;d love to talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Builder Enablement\u0026#39;s mission is to make high-quality, AI-assisted shipping the default for every builder at Gusto. We\u0026#39;re a tight-knit cross-functional team (engineering, design, product) recently re-chartered from Design Systems to reflect a broader scope: roughly 70% AI tooling and builder enablement, 30% design system maintenance and evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On any given week the team is shipping new Workbench components and accessibility improvements; MCP servers and agent skills that teach Claude Code and Cursor to use our system correctly; prototyping environments that let designers build realistic experiences with production components; eval systems that measure AI output quality against design system standards; and office-hours support for the hundreds of engineers and designers across Gusto who build on our surfaces every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team is a great place for someone who wants leverage — almost every investment here compounds across the company — and who finds it energizing to work at the intersection of design, engineering, and AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow a team of senior engineers working at the frontier of design systems and AI-assisted development, setting a high bar for technical quality and velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the team\u0026#39;s Design and Product leads as the engineering half of the team\u0026#39;s leadership triad, setting strategy for how AI tooling, the design system, and builder support evolve together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the team\u0026#39;s use of AI across their own workflows — running and learning from weekly experiments, building evals, and making judgment calls about where to invest in tooling vs. authoring vs. automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular 1:1s, coaching, and career development for direct reports, and model Gusto\u0026#39;s values across your team and the broader org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering leaders across Core Experiences and the AI platform to align on shared tooling, publishing infrastructure, and platform direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Builder Enablement with senior leadership, partner teams, and the broader builder community: running office hours, making crisp tradeoff calls in support threads, and advocating for your team\u0026#39;s priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team\u0026#39;s technical strategy at a directional level — adoption of AI ecosystems (MCP, agent skills, eval frameworks), design system architecture, accessibility standards, and publishing/release tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with at least 5 years leading engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of empowering senior engineers and tech leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense and the ability to work closely with Design and Product partners to shape strategy, not just execute against it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with modern AI developer tooling (MCP servers, agent skills, Claude Code / Cursor, prompt engineering, evals)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend platforms, design systems, or horizontal/shared infrastructure that many other teams depend on; comfort with TypeScript, React, and modern frontend ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment-driven leadership style: comfortable framing hypotheses, scoping small tests, and making decisions based on evidence in a fast-moving space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication: comfortable being visible, educating broadly, and making your team\u0026#39;s work legible to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity, fluctuating requirements, and a large stakeholder surface area: the team\u0026#39;s customers are the whole company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $236,000/yr in Denver \u0026amp;amp; most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7654412","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371038,"location":{"name":"Scottsdale, AZ"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7654412,"updated_at":"2026-05-06T13:57:29-04:00","requisition_id":"J-016960","title":"Senior Engineering Manager, Symmetry Product Development","company_name":"Gusto, Inc.","first_published":"2026-03-06T17:26:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned engineering leader for our product development team, passionate about leveraging AI to shape the future of our industry. This role is dual-focused: providing robust support for our existing core payroll products while proactively advancing the incorporation of AI throughout our entire product portfolio and Software Development Life Cycle (SDLC). You will be a crucial driver in instilling an AI-native approach at every stage of development. You will lead a significant change in our shared services groups, like DevOps and Quality Assurance. The goal is to support our engineers more actively. You will also act as strategic partners, not just as a team that processes outputs. The ideal candidate will be an \u0026quot;activator,\u0026quot; bringing execution rigor and vision to champion truly innovative, smart features and core capabilities through machine learning and generative AI. Your leadership will be integral to our company\u0026#39;s growth, ensuring AI is a fundamental component of our product differentiation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aligning teams to focus on new AI native features, and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking complete functional ownership of your area including vision for both the platform and product in partnership with product managers and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiating innovation, ideas, or actions by providing the initial inspiration needed to get a team started.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevating our engineering practices to be AI-native, guiding adoption of tools, processes, and methodologies that leverage AI to increase velocity, code quality, and operational efficiency across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligning and prioritizing the organization deliverables based on the company needs, working closely with the leadership across functional departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring products and services are performant, available 24x7x365, resilient, and stable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will lead the transformation of our shared services groups, such as DevOps and Quality Assurance. Your role is to promote a change agent mindset. You will also adjust their function to support our engineers actively. This will help them become strategic partners for sustainable operations and ongoing improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating emerging technologies including SaaS systems for opportunities to improve services, acting as technical consultant for the company to champion applicable technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work with engineering leaders across the company. Your role involves designing clear sub-systems. You will also help improve the platform architecture used by the entire company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Masters or Bachelor degree in Computer Science, Information Systems, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of engineering leadership experience – managing both people and tech stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must have a proven ability to lead changes in organizations. Focus on DevOps and Quality Assurance. Transform these functions from cost centers into essential parts of strategic engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience or exposure in AI native product development leveraging AWS services (Bedrock, Agent Core, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record and ability to communicate with cross functional peers, communicating technical concepts to business stakeholders, and communicating business objectives to the technical team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to take ownership on problems and projects and lead them to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven ability to debug and triage critical systems, including team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agile methodologies, and their functional application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Experience with web application development, Dev-ops, distributed systems, CI/CD and quality test automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of Object-Oriented Design, Service Oriented Architecture, and Systems thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good verbal and written presentation skills, including ability to prepare materials for audiences at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $237,000/yr in Scottsdale \u0026amp;amp; most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7904943","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436341,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Atlanta, GA;Chicago, IL;Phoenix, AZ;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"164900","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"202000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"239105","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7904943,"updated_at":"2026-06-05T16:38:08-04:00","requisition_id":"J-017222","title":"Senior Pricing and Monetization Manager","company_name":"Gusto, Inc.","first_published":"2026-05-08T18:09:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our Product Pricing \u0026amp;amp; Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto\u0026#39;s full product suite.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Senior Pricing and Monetization Manager\u0026lt;/strong\u0026gt; to focus across our\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;platform\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You\u0026#39;ll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in \u0026lt;a href=\u0026quot;http://claude.ai\u0026quot;\u0026gt;Claude.ai\u0026lt;/a\u0026gt;, Claude Code, and Cursor.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Clear, concise communicator, able to distill complex ideas for any audience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Thrives in fast-moving environments; able to pivot quickly and manage competing priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Curious, growth-oriented, and genuinely passionate about pricing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is targeted at $152,000 - $186,000/yr in Denver, Phoenix, and most remote locations, and $180,000 - $218,000/yr for San Francisco \u0026amp;amp; New York. The salary range for Canada is CAD 151,000 - 180,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;#LI-Hybrid\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7254336","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247980,"location":{"name":"San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7254336,"updated_at":"2026-05-06T14:10:54-04:00","requisition_id":"J-016140","title":"Senior Product Design Manager, Payroll","company_name":"Gusto, Inc.","first_published":"2026-01-07T14:40:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;rbr2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;For the hundreds of thousands of small businesses we serve, our mission starts with one of their most critical responsibilities: paying their team. Getting payroll right isn’t just a feature—it’s the foundation of trust with every business that relies on us.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;As the Senior Product Design Manager, Payroll, you\u0026#39;ll lead design for one of Gusto\u0026#39;s most complex and consequential product areas, shaping the future of a product that millions of people rely on for financial stability and personal prosperity. This is a high-impact, high-visibility role with broad scope. You\u0026#39;ll manage a team of designers and set the UX direction for Payroll, partnering closely with Product, Engineering, Research, Data, Ops, Compliance, and others to take on payroll complexity so our customers don\u0026#39;t have to.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Your work will include simplifying complex, reciprocal workflows, defining a long-term UX vision and rallying others around it, and leading automation and AI initiatives that make the work of paying a team disappear. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd2:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;ll also mentor designers, set the quality and judgment standard for AI-assisted design work across the broader Design team, and contribute to platform standards that help others across Gusto build consistent, high-quality experiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Team:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Payroll is the foundation of Gusto and our most-used, most-loved product. It’s the first Gusto experience many customers interact with, and it continues to power their success as they grow. Payroll also underpins our broader ecosystem, enabling the adoption of Benefits, Time Tracking, HR tools, and so much more. Our team is tasked with evolving and scaling this core experience for small businesses of all sizes, from solo entrepreneurs to growing companies. We focus on taking on the complexity of payroll so our customers don’t have to—making payroll faster, more flexible, and increasingly hands off.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead end-to-end design for Payroll — shaping experiences that help small businesses pay their teams correctly, on time, and with confidence.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and communicate the long-term UX vision for Payroll, and rally multiple teams around it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Product, Engineering, Data, Ops and others to set strategy and roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead product initiatives where AI and automation are central to the user experience, simplifying payroll and reducing manual work without compromising accuracy or trust.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborate with Research and Data to uncover customer insights and translate them into clear, actionable UX priorities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Influence product and technical roadmaps by advocating for design quality, customer needs, and long-term system health.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Set the quality and judgment standard for all design work — whether AI-assisted or not — including when to push further and when outputs meet the bar.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and scale shared patterns, principles, and standards that promote quality, consistency, and velocity.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Manage and grow a team of designers, providing mentorship, clear direction, and hands-on support across the team.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Champion the Payroll experience as the foundation of Gusto\u0026#39;s broader People Platform, ensuring seamless integration across Benefits, Time \u0026amp;amp; Attendance, and third-party tools.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;8–10+ years of product design experience, with at least 3 years leading and managing design teams.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing in complex domains i.e. financial products, healthcare, or similarly regulated environments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd4:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty, surface errors gracefully, and preserve user agency when automation gets it wrong, particularly in high-stakes contexts.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Demonstrated ability to assess AI-generated design directions: knowing when to use them, when to override them, and how to raise the quality bar on AI outputs.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proven ability to drive alignment across cross-functional partners and represent design in high-stakes, strategic conversations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Deep systems thinking, with a track record of turning interconnected, complex workflows into experiences that feel simple and intuitive.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience leading a team through an AI workflow transition — not just adopting AI personally, but changing how a team works, including establishing new norms and standards.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Clear, direct communication and storytelling skills, with the ability to explain design decisions and influence partners at all levels.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;A genuine bond to Gusto\u0026#39;s mission and the needs of small businesses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Compensation Details:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7562102","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3345622,"location":{"name":"San Francisco, CA;New York, NY;Boston, MA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7562102,"updated_at":"2026-05-06T14:53:12-04:00","requisition_id":"J-016829","title":"Senior Product Manager, Contractor Products","company_name":"Gusto, Inc.","first_published":"2026-03-06T11:20:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Contractors is one of Gusto\u0026#39;s fastest-growing business segments. The Contractor Products team owns end-to-end contractor management for SMBs—from onboarding to payments to compliance, across domestic and international contractors. With massive white space ahead, you\u0026#39;ll have the chance to take products from 0→1 and beyond, solving real problems for hundreds of thousands of small businesses. We’re looking for someone with experience building 0→1 and able to own and drive growth levers for the contractors business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Lead long-term strategy. This includes driving research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Build a long-term vision for how Gusto invests in contractor products—defining how we can simplify contractor management for SMBs and create durable competitive advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: \u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared understanding and ensure cross-functional teams are set up to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make it happen.\u0026lt;/strong\u0026gt; Be the pace setter. Drive execution as a boundaryless builder — doing whatever it takes to achieve outcomes. You will use AI as your co-builder to turn complex problems into durable, customer-loved solutions with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on Product Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building 0-to-1 products—taking ideas from discovery through launch and iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer discovery and product research skills with the ability to translate insights into actionable product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid data acumen with the ability to use data to inform decisions, set goals, and measure success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools and a vision for how AI can transform product experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional cross-functional collaborator and leader—a great listener who naturally brings teams and stakeholders along, yet doesn\u0026#39;t hesitate to make hard decisions when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify emerging opportunities, build business cases, define product vision, and create supporting roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset, driven by our mission, with deep empathy for small business owners and their contractor workforce challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building products that customers love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":103882,"name":"United States - Boston, MA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7759823","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399709,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"165895","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"197000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"228106","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7759823,"updated_at":"2026-06-02T14:11:44-04:00","requisition_id":"J-017093","title":"Senior Product Manager, Document Studio","company_name":"Gusto, Inc.","first_published":"2026-04-15T00:01:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners — owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty-gritty details (some describe this kind of role as a “GM” type role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a clear vision for how AI-powered tools will transform HR for small businesses, and we\u0026#39;re looking for a Senior Product Manager to make it real: sharpen priorities, own outcomes, and partner deeply with engineering and design to ship products that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Document Studio is one of our most ambitious product bets: an experience that helps small business owners navigate the hard HR decisions, a new hire, a compensation change, a difficult termination, and generates the right documentation, personalized to their situation, compliant with their state, reflecting how they want their culture and values to come through, backed by rules they can trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The foundation is in early stages: a Handbook product is in beta, and the internal platform is an MVP. Our ambition is considerably bigger than what\u0026#39;s been built. The customer experience is still evolving: what it looks and feels like to be guided through a termination, a comp change, or a new hire without needing to be an HR expert. The scale is real: employment law varies across all 50 states, and the content pipeline has to handle that without becoming a bottleneck. And the internal engine, the rules and content infrastructure that makes trusted output possible, is still being defined. This is one of Gusto\u0026#39;s most ambitious bets, and the person who takes this role will shape it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own that end-to-end: Handbook, document templates, an employer-facing document manager, the employee experience on the other side of those documents, and the underlying platform that powers all of it. These documents serve two audiences: they help employers navigate decisions and set expectations, and they\u0026#39;re how employees learn what\u0026#39;s expected of them and experience HR at their company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your engineering and design partners are experienced builders who want to co-define what gets built. You\u0026#39;ll work closely with Legal and Compliance and our HR experts to turn their expert knowledge into guided document-creation experience, and with the broader team to connect Document Studio to the rest of what Gusto is building for small businesses. We need a PM with strong product craft, real AI product experience, and the ability to push creative boundaries while executing quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own product strategy and roadmap for the Document Studio platform—Defining the vision, making hard prioritization calls, and ensuring we’re building the right things for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side by side with engineering and design: clarify problems, frame opportunities, and shape solutions together rather than handing over finished specs. You’ll be a true partner, not a ticket-writer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive discovery and validation with customers and our internal experts—synthesize feedback, identify patterns, and turn insights into clear requirements and success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track outcomes (usage, quality, efficiency, business impact) and use data to inform what we build next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in ambiguity: our roadmap is evolving, the AI landscape is moving fast, and the “right” product isn’t always obvious. You’ll help the team navigate that uncertainty with structure and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively about AI-native experiences, beyond chatbots and forms. The bar here is high: outputs need to be accurate (HR has real compliance stakes), tailored to each customer\u0026#39;s situation, and genuinely useful rather than generic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of product management experience\u0026lt;/strong\u0026gt;. You have a track record of owning significant product areas and shipping outcomes in fast-moving environments. Ideally with additional experience in roles that involve helping people navigate choices they don\u0026#39;t have the domain knowledge to make confidently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product experience.\u0026lt;/strong\u0026gt; You\u0026#39;ve shipped AI products where getting it wrong has real stakes — and you understand when AI adds value. You understand how to scope AI capabilities, manage uncertainty, and design for human-in-the-loop.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong product craft.\u0026lt;/strong\u0026gt; You’ve shipped products that users love and that moved the needle. You’re rigorous about problem definition, scope, and success—and you know when to simplify or cut.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform and systems thinking.\u0026lt;/strong\u0026gt; You identify the generalizable structure underneath multiple use cases and build toward it. Experience in any domain where structured logic needs to scale — compliance, legal, financial, medical, pricing, knowledge infrastructure — matters more here than document-specific background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration.\u0026lt;/strong\u0026gt; You\u0026#39;ve collaborated with domain experts to shape product experiences and build always-on processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency.\u0026lt;/strong\u0026gt; You can have real conversations with engineers about AI systems, rules engines, and content infrastructure. You don\u0026#39;t need to write code, but you need to understand what\u0026#39;s possible, what\u0026#39;s expensive, and where technical constraints shape what you can build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $184,000/yr to $230,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the New York office. Our open roles will specify on the careers page and in the job description where the position is eligible for work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sup\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7673980","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376561,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7673980,"updated_at":"2026-06-02T14:11:55-04:00","requisition_id":"J-017030","title":"Senior Product Manager, Gusto Pro Workflows","company_name":"Gusto, Inc.","first_published":"2026-04-14T23:36:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Product Manager to lead Workflows for Gusto Pro, our product specifically built for Accountants. Accountants play a critical role within the Gusto ecosystem. They are one of our largest user groups, but also act as a one-to-many growth engine by referring their small business clients to use Gusto as their payroll provider, generating a substantial portion of our total revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have ambitious plans to become the most efficient platform for accountants to deliver payroll \u0026amp;amp; advisory services to their clients and help millions of small businesses as a result. If you enjoy uncovering \u0026amp;amp; solving big customer problems, making complex things simple, and identifying new ways to delight and disrupt workflows with AI, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead product discovery to uncover/deeply understand customer problems and test risky assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build iteratively to quickly prove out hypotheses and test new concepts, always looking for ways to get stronger signal on new ideas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Engineering, Design, and Data Science on all stages of the product development process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance hands-on building with strategic storytelling that creates clarity and real value for the users we serve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, measure, and improve key product and business metrics, especially in foundational areas like payroll task coordination, roles \u0026amp;amp; permissions, reports, and other day-to-day workflows that are core to our users’ operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on Product Management experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading R\u0026amp;amp;D teams that deliver impactful results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The intangibles: Natural curiosity, grit, customer obsession, and humility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product discovery and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to tell a compelling story that drives alignment and inspires action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills; ability to quickly build trust with teams and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping small and medium size businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $184,000/yr to $230,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the New York office. Our open roles will specify on the careers page and in the job description where the position is eligible for work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sup\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7532277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336045,"location":{"name":"Scottsdale, AZ;Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7532277,"updated_at":"2026-05-06T14:51:37-04:00","requisition_id":"J-016787","title":"Senior Product Manager, Symmetry New Tax Products","company_name":"Gusto, Inc.","first_published":"2026-02-04T02:03:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Symmetry:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll pair sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re \u0026amp;nbsp;looking for a product leader to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate Execution: \u0026lt;/strong\u0026gt;Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building 0 to 1 products with demonstrable evidence of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep product discovery skills with the ability to navigate a high degree of ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building 0 to 1 products in highly regulated categories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building personalized products or optimized workflows using Gen AI/ ML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extraordinary cross-functional collaborator and leader\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, passionate about our mission, and have deep empathy for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built products at scale with good UX that users love\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with payroll / payroll tax\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $143,000/yr to $179,000/yr in Scottsdale \u0026amp;amp; most remote locations, and $184,000/yr to $230,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7467602","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3317011,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7467602,"updated_at":"2026-06-02T14:12:07-04:00","requisition_id":"J-016639","title":"Senior Product Manager, Web Experiences","company_name":"Gusto, Inc.","first_published":"2026-05-01T11:50:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3,000+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth \u0026amp;amp; Commerce team is responsible for the shared surfaces and platforms that power Gusto’s growth \u0026amp;amp; primary revenue generating experiences. This includes being responsible for the acquisition flows, cross-sell \u0026amp;amp; pricing experiences, as well as the infrastructure that powers pricing, invoicing and revenue communications. The team is responsible for a meaningful portion of Gusto’s overall revenue goals, and has central, shared responsibility for driving traffic to Gusto’s wide range of small business products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned Product Manager with a creative mindset to join our New Customer Experience product team to manage the product experience and scalability for Gusto.com. This role will own the website roadmap, balancing improvements of the new customer experience on our signed out surfaces, and ensuring the website platform has long-term scalability and ecosystem health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Own Gusto.com signed out product experience, ensuring potential new customers can quickly get the information they need to understand the relevant product offering. Uphold quality, performance, and accessibility standards across the ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Increase marketing experiment and campaign success with Gusto GTM team, and ensure healthy core web vitals across the \u0026lt;a href=\u0026quot;http://gusto.com\u0026quot;\u0026gt;Gusto.com\u0026lt;/a\u0026gt; stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Growth to translate experiments into reusable system patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to ship new campaigns for Gusto.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create scalable page patterns that balance brand, usability, and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the website’s foundational design system (templates, layouts, components).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure visual and UX consistency across all web surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and reduce design debt while enabling faster GTM execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Product Management experience with a proven track record of shipping successful products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with using AI and automation in developing product solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong design partnership skills with the ability to collaborate with designers to push creative boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $184,000/yr to $230,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sup\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;em\u0026gt; Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7357569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3281465,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7357569,"updated_at":"2026-05-06T14:25:12-04:00","requisition_id":"J-016483","title":"Senior Software Engineer, Data Platform","company_name":"Gusto, Inc.","first_published":"2026-04-02T17:36:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Software Engineer to architect, build, and maintain the data infrastructure at Gusto.\u0026amp;nbsp; As part of the Data Platform team, you will collaborate closely with Data Science, Business Intelligence, and analysts across Gusto teams to help them achieve their goals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Platform position is a software development role with knowledge of data architectures and data delivery. The ideal candidate is passionate about developing software, working with data, and\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, build, and refine our infrastructure and tools that enable other teams to work with data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently handle vast amounts of clickstream, database, and third party application data, processing in batch and real-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of the solutions you build, working with stakeholders to develop requirements, implement solutions, monitor production, and troubleshoot problems that arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work as part of a team. We value team players who share their knowledge and like collaborating with others.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 7 years of software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building solutions in the cloud, AWS preferred (Redshift, MSK, EMR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OLAP databases (Clickhouse)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines at scale, Airflow and Python preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with streaming systems desired (Kafka, Kinesis, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn vague requirements into clear deliverables with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and maintaining a modern data stack in production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000-$204,000/year in Denver, $178,000-$223,000/year in Los Angeles, and $197,000-$247,000/year for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6650804","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3079312,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6650804,"updated_at":"2026-05-27T11:40:11-04:00","requisition_id":"J-015045","title":"Senior Staff Designer, Web Experiences","company_name":"Gusto, Inc.","first_published":"2025-02-28T13:03:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1761678690.237169\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1761678690.237169\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Digital experiences are where our brand comes to life. Layout, motion, interaction, and visual design aren\u0026#39;t finishing touches—they\u0026#39;re the work. They\u0026#39;re how we earn trust, convey clarity, and make people feel something.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is expanding our in-house creative studio inside our fast-moving, late-stage startup. We design high-impact web experiences, campaign landing pages, interactive brand moments, and digital storytelling—and we partner closely with marketing and product teams to bring those experiences to life where our audience engages. It\u0026#39;s common to shift between a polished, high-craft web experience and fast-turn campaign work in the same week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Staff Designer who is a hands-on maker: someone who loves designing for the web, takes real ownership of the final experience, and wants to help shape how our \u0026amp;nbsp;brand shows up across our digital touchpoints. This is a senior individual contributor role, focused on interactive craft, design systems, and brand storytelling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll own digital experiences from wireframe through high-fidelity prototype and production handoff. You\u0026#39;ll make judgment calls about layout, interaction, motion, typography, and responsive behavior. You\u0026#39;ll collaborate closely with engineers, marketers, and cross-functional partners to produce great work that defines our brand and has real impact. And you\u0026#39;ll help us raise the bar while also making the work easier to scale—through better design systems, smarter component libraries, and mindful use of modern tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by being close to the work, care deeply about preference, and enjoy improving both the output \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; the process, this role will be a impressive fit.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design responsive web experiences for marketing pages, campaign landing pages, micro-sites, and interactive brand moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and integrate AI to evolve a modular web design system and Figma component libraries for streamlined content management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft interactive prototypes and motion-rich experiences that translate complex ideas into compelling visual narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered tools to build the foundation of web design system, test, and refine interactive experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketers, product teams, and cross-functional partners from concept through launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, customize, and create rich visual experiences directly within our CMS platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use modern design and AI-enabled workflows to explore, iterate, and produce more capably\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accessibility standards and ensure experiences perform across devices and browsers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience designing interactive or digital experiences for brand, agency, or in-house creative teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level fluency in Figma (systems, components, prototyping) and Adobe Creative Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AI-powered tools to build systems, prototypes and improve experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working within a CMS—able to build, customize, and create rich, interactive, and engaging visual experiences directly in the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates robust interactive craft, thoughtful design systems, and range across web experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp instincts for typography, layout, motion, visual hierarchy, and responsive design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort transitioning between polished, high-craft brand experiences and fast-turn campaign work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration skills with engineering, creative, and marketing teams are important.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A maker mindset—you enjoy improving how work gets made, not just making the work itself\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).\u0026amp;nbsp;To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_bottomSpacer\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;bottomSpacer\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7905578","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436599,"location":{"name":"San Francisco, CA;Seattle, WA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"170105","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"202000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"233894","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7905578,"updated_at":"2026-06-05T12:27:43-04:00","requisition_id":"J-017245","title":"Senior Staff IT Controls, Enterprise Applications","company_name":"Gusto, Inc.","first_published":"2026-05-20T14:47:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Staff IT Controls you will own, evolve, and scale IT General Controls (ITGCs) across Gusto\u0026#39;s enterprise application ecosystem including NetSuite, Workday, Salesforce, and adjacent platforms, serving as the single point of accountability for ITGC design, testing, remediation, and audit readiness. Sitting within the Enterprise Applications organization, you will partner closely with Internal Audit, IT, Security, and Finance to ensure Gusto meets SOX 404 compliance requirements while strengthening our broader risk posture. You will not only maintain a best-in-class controls environment, but will also pioneer the use of AI and automation to make controls testing faster, smarter, and more continuous, transforming assurance from a periodic, manual exercise into a scalable, intelligent capability. In line with Gusto\u0026#39;s enterprise risk management strategy, you will reduce manual effort across the compliance lifecycle while raising the bar on control precision and coverage as the company scales. This is a senior, high-impact individual contributor role that blends deep IT controls expertise with a forward-looking vision for AI-augmented assurance, combining technical rigor, cross-functional partnership, and strategic systems thinking to build a controls function that is both audit-ready and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own ITGC design and operation across enterprise applications — including logical access, change management, SDLC, computer operations, and segregation of duties (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the 1st-line control environment for in-scope enterprise applications, partnering with application owners and engineering leads to embed controls into operational workflows rather than bolting them on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive SoD strategy across ERP, HRIS, and CRM — including role design reviews, conflict remediation, mitigating control design, and ongoing monitoring tooling (e.g., Pathlock, SailPoint, Saviynt, native role analyzers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the audit lifecycle as the primary 1st-line liaison with Internal Audit, External Audit, and the SOX PMO — walkthroughs, evidence collection, deficiency remediation, and management responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026lt;em\u0026gt;AI-native\u0026lt;/em\u0026gt; continuous controls monitoring — including LLM-based evidence review, agentic control testing, and automated anomaly surveillance — to eliminate manual evidence collection, shift controls left, and surface exceptions in near real time. Treat AI agents as control operators with the same evidence and validation expectations as human operators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the controls posture for Gusto\u0026#39;s internal AI and automation portfolio. Partner with AI-builder teams across the company (Finance \u0026amp;amp; BizOps, GRC, Engineering) to review internal AI use cases, classify by risk category, and ensure controls, evidence trails, and validation travel with the build — not bolted on after launch. Be the senior 1st-line owner for \u0026quot;do our internal AI builds meet our control standards?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead access governance including provisioning/deprovisioning workflows, periodic user access reviews (UARs), privileged access management, and integration with the IGA platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern application change management for in-scope systems — approvals, segregation between developers and production, emergency change handling, and release evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature the controls program by leading rationalization initiatives, control consolidation, and the adoption of automated/preventive controls over manual/detective ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Security/GRC, Legal, Finance/Accounting, People Operations, and Revenue Operations to ensure controls support — rather than impede — the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in IT controls, audit, or enterprise applications governance, with a strong hands-on background operating in the 1st line of defense as a control owner across NetSuite, Workday, and/or Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in SOX 404, COSO, COBIT, and ITGC frameworks, including segregation of duties (SoD) design and remediation across ERP, HRIS, and CRM environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading external audit engagements (Big 4 or equivalent) as the management-side owner, with public company or IPO readiness experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and deploying AI-augmented controls work including agents, LLM-based reviewers, or automated anomaly detection, with the ability to design controls both for and with AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on AI risk, including model risk, prompt injection, output validation, and audit trail design, with hands-on familiarity with agentic tooling such as Claude Code, MCPs, or LLM-based evidence pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can translate complex control concepts for executives, auditors, and engineers, with experience in continuous controls monitoring (CCM) and data-driven assurance approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (CISA, CISSP, CIA, CPA, or equivalent) and familiarity with adjacent frameworks including SOC 1/2, ISO 27001, NIST CSF, and PCI DSS are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $205,000-$220,000 /yr in Denver \u0026amp;amp; most remote locations, and $245,000-$265,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833228","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417160,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"212765","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"250000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"287233","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7833228,"updated_at":"2026-05-28T16:13:00-04:00","requisition_id":"J-017191","title":"Senior Staff Network Engineer - Network Security","company_name":"Gusto, Inc.","first_published":"2026-05-08T15:39:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Staff Network Secruity Engineer to lead Gusto\u0026#39;s edge and network security strategy, owning the design and operation of our Cloudflare WAF, DDoS protection, Zero Trust, and broader perimeter controls. The ideal candidate brings deep, hands-on Cloudflare expertise and a proven track record of hardening edge and network architectures at scale, including tuning WAF rulesets, defending through live DDoS events, and shipping Zero Trust rollouts engineers actually adopt. You think in terms of layered defense, measurable risk reduction, and automation over manual toil. In this role, you\u0026#39;ll serve as a force multiplier across the security org, partnering with infrastructure and product teams to make high-impact architectural decisions that compound over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Gusto\u0026#39;s Enterprise Security Engineering team, a small but high-leverage group responsible for cloud security posture, edge and network defense, container security, secrets management, and endpoint protection across the company. The team runs a modern stack including Cloudflare, Wiz, CrowdStrike, Panther, and Tines, scaling impact through automation, IaC, and AI-augmented tooling. The work carries real stakes, protecting the payroll, benefits, and HR systems that hundreds of thousands of small businesses and their employees rely on every day. The team is engineering-first, with most of the roadmap living in code and a strong emphasis on partnering with infrastructure and product teams rather than gatekeeping them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and operate Gusto\u0026#39;s edge security stack including Cloudflare WAF, DDoS protection, Bot Management, WARP, Gateway, and Access, tuning rules against real traffic and shaping how engineers and operations teams reach internal systems securely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the network security perimeter across AWS and the edge: VPC design, Network Firewall, Shield, CloudFront, NACLs, and egress filtering, all codified in Terraform and Crossplane, observable, and consistently enforced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop policy-as-code patterns for WAF rules, network policies, and edge configuration so changes ship through pull requests with review, testing, and clean rollback paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build detections and alerting on edge and network telemetry including Cloudflare logs, VPC Flow Logs, and CloudTrail flowing into Panther, and lead incident response for perimeter and network events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute broadly across the security engineering surface including cloud posture, container security, IAM, vulnerability management, and on-call, bringing a strong generalist instinct to wherever the work is most critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as an AI-native engineer, using Claude Code, MCP-driven tooling, and agentic workflows as a daily force multiplier across investigation, automation, and detection engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and ship agents, custom MCP servers, and LLM-assisted automations that compress security work from days to minutes and raise the bar for what one engineer can own.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of hands-on security engineering experience, with significant time owning edge, network, or perimeter security at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, production-grade expertise with Cloudflare\u0026#39;s security stack including WAF, DDoS, Bot Management, WARP, Gateway, and Access, covering rule tuning, incident response, and Zero Trust rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong network architecture skills across edge and cloud: TLS/mTLS, segmentation, egress controls, DDoS resilience, and AWS networking including VPC, Network Firewall, Shield, CloudFront, and NACLs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with policy-as-code, Terraform, and CI/CD-first delivery of security controls; Crossplane or similar a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid generalist foundation across cloud security, IAM, container security, and detection engineering, with hands-on incident response experience on edge and network telemetry in a modern SIEM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native working style with daily use of Claude Code or equivalent agentic tooling, and a track record of building AI-assisted workflows including custom MCP servers, agents, and LLM automations that compound team output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you can take a complex perimeter decision and explain the tradeoffs to a staff engineer, a PM, and a VP without changing the substance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications a plus including AWS Certified Advanced Networking Specialty, AWS Certified Security Specialty, Cloudflare Certified Security Associate/Professional, CKS, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $210,000/yr to $230,000/yr in Denver \u0026amp;amp; most remote locations, $230,000/yr to $270,000/yr for San Francisco, New York \u0026amp;amp; Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6625049","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3072342,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6625049,"updated_at":"2026-06-05T13:56:57-04:00","requisition_id":"J-014970","title":"Senior Staff Product Designer, Finance","company_name":"Gusto, Inc.","first_published":"2025-08-04T19:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building the financial platform that small businesses will rely on for the next decade, and AI is at the center of that. From how businesses move money, to how Gusto manages risk and verifies identity, AI is changing what\u0026#39;s possible across every part of the experience. The design challenge is defining what it looks like to build those products right: not just faster and smarter, but genuinely trustworthy for the hundreds of thousands of businesses and employees who depend on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Sr. Staff Product Designer, Finance, you\u0026#39;ll set the UX vision and strategy across four interconnected product areas: Business Money, Consumer Money, Payments, and Risk. Your role is to see what individual teams can\u0026#39;t, identifying opportunities and systemic gaps that span the full financial experience, and to drive the work that makes Gusto\u0026#39;s financial products feel clear, trustworthy, and empowering for hundreds of thousands of small businesses and their employees. Nobody has fully figured out what AI-first financial UX looks like at scale. This role is the chance to define it at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will span the full scope: defining a long-term UX vision that connects financial and trust experiences across teams, identifying and driving high-impact opportunities that no single pod could tackle alone, and shaping product strategy alongside product directors and engineering leaders. You\u0026#39;ll step in as a direct IC on the highest-priority projects, develop other designers, and contribute platform patterns that scale beyond the Money and Risk teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Money team builds the financial products that help small businesses and their employees move, manage, and access money—from the tools owners use to run their business finances, to the financial benefits available to their teams. As Gusto deepens its financial ecosystem, this team sits at the center of making money movement faster, simpler, and more empowering for hundreds of thousands of small businesses and the people who work for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Risk team is the trust layer that makes all of it possible. They build the systems that protect customers and Gusto from fraud and financial exposure, and the identity infrastructure that determines how customers verify who they are and how they access Gusto\u0026#39;s financial products. It\u0026#39;s foundational work: quiet when it\u0026#39;s working, critical when it\u0026#39;s not.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these two teams own one of the broadest and most consequential design scopes at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the UX vision and strategy across the Money and Risk teams, connecting the dots across multiple pods and ensuring a cohesive experience throughout the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive high-impact design opportunities across the Money and Risk teams, spotting what individual pods can\u0026#39;t see from inside their area, and bringing the right partners along to pursue them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product strategy, roadmap priorities, and team OKRs across Money and Risk through a design lens—operating as a senior design co-owner alongside product directors and engineering leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI-first financial UX looks like at Gusto, including how to represent uncertainty clearly, surface errors gracefully, preserve user agency when AI recommendations are wrong, and build trust across consequential automated decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how the Money and Risk teams build and share customer understanding: setting learning priorities, synthesizing insights across pods, and ensuring customer knowledge consistently informs direction rather than sitting siloed within individual teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and raise the quality bar for experiences across the Money and Risk teams through hands-on design work, setting direction, and ensuring what ships reflect a high standard of craft. Step in as a direct IC on specific projects when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop other designers on Money and Risk through coaching, critique, and structured mentorship, acting as a force multiplier, not just a strong individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and evolve Gusto\u0026#39;s design system and platform standards through your product work, contributing patterns and frameworks that scale beyond Money and Risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Product Design experience, with a track record of leading design direction across multiple teams, pods, or product domains simultaneously, not just a single-product or single-pod context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve designed for high-trust, high-stakes experiences where errors have real consequences and clarity is non-negotiable (e.g. payments, risk, compliance, healthcare, or similar). Fintech or financial services background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shaped product strategy at the domain or portfolio level alongside product directors and engineering leaders, not just executed within a single product scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high bar for craft and stay hands-on, prototyping, iterating, and shipping alongside strategy, not just advising from above. You raise the bar for the designers around you through coaching, critique, and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You advance experience architectures and service models that span multiple teams, identifying systemic opportunities and organizational barriers, and driving changes that improve coherence and outcomes at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity, lead through influence across teams, and are skilled at anticipating organizational friction, structuring how design work is coordinated across multiple teams to maximize impact and reduce drag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You actively use AI in your own design practice and can direct others to do the same, evaluating AI-generated outputs critically, knowing when to override or course-correct, and raising the quality bar on AI-assisted work across the teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view on how AI is changing product design, and you\u0026#39;ve acted on it. You can articulate what you\u0026#39;ve learned and where you think it\u0026#39;s going.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7975460","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461516,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Austin, TX;Chicago, IL;Seattle, WA;Toronto, Ontario, CAN - Remote;United States - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"187790","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"223000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"258211","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7975460,"updated_at":"2026-06-02T19:07:19-04:00","requisition_id":"J-017325","title":"Senior Staff Service Designer","company_name":"Gusto, Inc.","first_published":"2026-06-02T17:01:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A customer running payroll doesn’t experience “the product,” “CX,” and “AI” as separate things. They experience one service made up of many teams, systems, and handoffs working together. When those handoffs are well designed, the experience holds up. When they aren’t — when it’s unclear who owns an escalation, what happens when the AI gets something wrong, or how an exception moves between systems and teams — the customer absorbs the cost.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI becomes a larger part of the customer experience, the design challenge changes. More of the experience now depends on how work moves between AI systems, product experiences, and human teams. This role focuses on making those interactions more coherent, resilient, and understandable, both for customers and for the teams operating the service behind the scenes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a team that’s already operating with strong executive support and an active body of work across onboarding, escalation design, journey measurement, and AI-enabled service delivery. This is the second IC hire on a foundational team growing from two to three during a major shift toward AI-enabled service experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What makes this role different from many service design roles is that you’ll be building with AI, not just designing around it. The team is prototyping AI-assisted workflows that help product and operational teams think through servicing implications earlier in the development process so that questions like “what happens if this breaks?” and “where does the customer go next?” get addressed during planning, not discovered later through operational failure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex customer journeys where coordination matters most. \u0026lt;/strong\u0026gt;Cross-cutting journeys where outcomes depend on coordination across people, systems, operations, and AI — and where breakdowns are costly. The work includes understanding how these journeys operate today, shaping the intended service experience, identifying the operational capabilities needed to deliver it sustainably, improving how work routes between teams and systems, and establishing how journey health is measured over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-assisted service design workflows. \u0026lt;/strong\u0026gt;Building tools and workflows that help product and operational teams think through service implications before launch: What happens if something fails? How does escalation work? Where does the customer go next? How will teams know whether the experience is performing well?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed practice enablement. \u0026lt;/strong\u0026gt;Helping adjacent practitioners — including product designers, product operations managers, and process improvement analysts — apply service design methods in their own domains through reusable tools, guidance, training, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-journey coordination and learning. \u0026lt;/strong\u0026gt;Helping teams work from shared patterns and operating assumptions so customers experience Gusto as a coordinated service rather than disconnected systems. This includes identifying recurring failure patterns, shaping reusable approaches, and improving how the organization learns from service performance over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Credible inside a product cadence. \u0026lt;/strong\u0026gt;You shape decisions from within delivery pressure, not by running parallel workshops or alignment programs. You understand how product organizations make decisions and can operate inside that rhythm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence without authority.\u0026lt;/strong\u0026gt; You help stakeholders see consequences and tradeoffs by creating clarity, not by pitching or evangelizing. You\u0026#39;re comfortable when leaders decide differently than you\u0026#39;d recommend. You respect decision rights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Makes the complex legible. \u0026lt;/strong\u0026gt;You take a messy, multi-team service system and create representations that teams can reason about together. The artifact is a tool for shared understanding, not a deliverable to hand off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Works with operational reality. \u0026lt;/strong\u0026gt;You\u0026#39;ve spent meaningful time with frontline and operational teams and use that input to inform strategy. You understand that customer experience is an outcome of how business systems interact — product, business rules, frontline teams, back office ops, external constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Designs for the service implications of AI.\u0026lt;/strong\u0026gt; You think through what happens when the AI gets it wrong, how uncertainty should be represented to customers, how work routes between automated and human support, and how to preserve customer agency. You treat AI not just as a workflow tool but as a delivery component that changes how the service behaves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Judgment under ambiguity.\u0026lt;/strong\u0026gt; You move work forward when the data is incomplete, ownership is unclear, and the problem spans multiple domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Designs for operational sustainability.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You understand that good services don’t sustain themselves. Beyond shaping the experience itself, you think about the organizational capabilities, stewardship models, and learning mechanisms needed to help teams deliver and evolve the service successfully over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communicator. \u0026lt;/strong\u0026gt;You communicate vision, concepts, and recommendations clearly to a variety of audiences including leadership, creating alignment and motivating action without jargon\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of service design experience, including meaningful work inside technology organizations alongside product, engineering, CX, and operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping teams make decisions and move work forward inside fast-moving product and operational environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make complex service ecosystems understandable through maps, models, frameworks, or other working representations that stakeholders can navigate, discuss, and build on together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of influencing roadmap, operational, or investment decisions through strong judgment, clear framing, and thoughtful articulation of tradeoffs and implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or operating services where AI, automation, or algorithmic systems shaped how work was delivered — including how those systems interacted with human teams and customer-facing experiences. Candidates without direct AI experience should demonstrate strong judgment about how technology changes service delivery and organizational behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with frontline and back-office operational teams and incorporating operational realities into service and experience design work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how services are sustained over time through organizational capabilities such as training, workflows, ownership models, support structures, measurement, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjacent experience in research, analytics, systems design, operations, or human-in-the-loop services is valuable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating inside complex scaled technology organizations is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Fluency:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;AI fluency is core to this role. We expect candidates to enter at the \u0026lt;strong\u0026gt;Integrator\u0026lt;/strong\u0026gt; level on Gusto’s AI Fluency Framework, meaning AI is a regular, integrated part of how they work rather than an occasional experiment.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;For service design specifically, this includes using AI to synthesize cross-functional inputs, explore failure modes, model service behaviors, and think through operational implications such as routing, escalation, ownership, and exception handling. At this level, AI fluency also includes helping others work more effectively by sharing methods, building reusable workflows, and contributing to team capability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;The strongest candidates are building reusable tools, frameworks, prompts, workflows, or approaches that others can adopt independently. We also value discernment: the ability to evaluate AI-generated outputs critically, recognize when analysis is incomplete or misleading, and apply strong judgment rather than accepting outputs at face value.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Experience with tools such as Claude, Claude Code, or similar agentic workflows is helpful, along with comfort prototyping AI-assisted workflows and using prompt-based approaches for structured analysis. Candidates are not expected to be engineers, but should be comfortable building and experimenting with AI-enabled ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $173,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $203,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":103881,"name":"United States - Austin, TX - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7942791","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450394,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7942791,"updated_at":"2026-05-27T14:48:05-04:00","requisition_id":"J-017284","title":"Senior Staff Software Engineer - Pricing and Packaging","company_name":"Gusto, Inc.","first_published":"2026-05-27T14:48:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for a Senior Staff Software Engineer and Tech Lead to drive the technical direction of Gusto’s internal Commerce Platform. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform\u0026amp;nbsp; including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers and a data scientist working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for the Commerce Platform including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet defined SLOs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, Expansion) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects: from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics — to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems to lasting resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role setting technical direction for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has achieved mastery in at least one programming language (e.g. Ruby, Java, Python, Go)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems ideally in commerce, billing, subscription management, pricing and packaging domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively with AI tools (such as GitHub Copilot, Claude Code, or similar) in day-to-day engineering, and a growth mindset toward evolving AI capabilities in the team’s workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading cross-functional technical initiatives, influencing without authority, and aligning engineering, product, and business stakeholders around a shared technical vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to make complex technical concepts accessible to both engineers and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $236,000/yr in Denver \u0026amp;amp; most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7744015","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396481,"location":{"name":"Denver, CO;San Francisco, CA;Las Vegas, NV;Atlanta, GA;Phoenix, AZ;United States - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"124900","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"153000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"181105","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7744015,"updated_at":"2026-05-06T13:53:38-04:00","requisition_id":"J-017083","title":"Sr. Sales Compensation Analyst","company_name":"Gusto, Inc.","first_published":"2026-03-26T12:52:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Senior Sales Compensation Analyst\u0026lt;/strong\u0026gt; to join our Revenue Operations team. As a senior individual contributor, you will serve as a hands-on operator, subject matter expert, and strategic partner to our sales organization — owning end-to-end compensation administration while independently shaping the compensation programs and operational frameworks that drive Gusto\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is a high-visibility role at the intersection of Sales, Finance, and Revenue Operations. You\u0026#39;ll bring deep expertise in sales compensation administration, advanced analytical capabilities, and a track record of building scalable programs that are fair, accurate, and motivating. You\u0026#39;ll operate with a high degree of autonomy alongside the Head of Sales Compensation — driving plan administration, contributing to plan design for assigned segments, and setting the operational and analytical standard for the team. You\u0026#39;ll leverage AI tools to push the boundaries of what our team can deliver.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Sales Compensation team at Gusto sits within the Revenue Operations organization and serves as the backbone of how Gusto\u0026#39;s sales force is motivated, rewarded, and aligned to company growth. We are a small, high-impact team with outsized visibility — our work touches every quota-carrying role across the company and directly influences how Gusto attracts, retains, and drives performance from top sales talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Own sales compensation administration for assigned teams — execute accurate, on-time commission\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;calculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle; \u0026lt;/span\u0026gt;Serve as the team\u0026#39;s Xactly platform owner and subject matter expert, defining configuration standards, driving platform decisions, and maintaining data integrity across plan setup, participant management, and workflow automation\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Own monthly reporting \u0026amp;amp; analytics for assigned segments — deliver attainment summaries and payout forecasts to Sales, Finance/Accounting, and Rev Ops; maintain KPI dashboards and perform ad hoc analysis on performance trends and budget adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Contribute to plan design for assigned segments — Support and, where designated, independently own compensation plan inputs for assigned sales segments, including rate validation, accelerator analysis, and rules of engagement; build financial models and scenario analyses that inform quota-setting and plan design decisions; connect compensation mechanics to broader outcomes across Finance, HR, and Sales Strategy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define and improve processes and compliance — document and continuously improve comp processes; maintain adherence to internal compliance standards and accounting rules; ensure role changes, new hires, and terminations are reflected accurately across Xactly and downstream systems\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead assigned cross-functional initiatives - Drive projects spanning Sales, Finance, HR, and Rev Ops; use data and structured analysis to influence stakeholders and build alignment across functions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Leverage AI to elevate comp operations — actively incorporate AI tools to automate repetitive tasks, accelerate reporting, and surface insights; partner with the Head of Sales Compensation to identify and scale AI-driven improvements across the team\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;8+ years of hands-on sales compensation administration experience with demonstrated end-to-end ownership of commission processes in a high-growth environment\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience in full-cycle comp administration — calculations, crediting, draws, clawbacks, and dispute resolution.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Xactly platform expertise - intermediate-to-advanced admin required (certification preferred); proven ability to own system configuration, data integrity, and workflow design; Salesforce and Tableau/Looker/Power BI proficiency; other ICM platforms a plus\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Advanced analytical skills - compensation modeling, scenario analysis, and reporting; solid understanding of quota-setting methodologies, GTM motions, and sales roles (AE, AM, SDR, overlay)\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Cross-functional influence — track record of leading initiatives and driving alignment across Sales, Finance, HR, and Operations without direct authority \u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;AI competency — actively uses AI tools to automate tasks, accelerate analysis, and improve accuracy with a habit of exploring and applying new tools practically\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Attributes — detail-oriented, proactive, and highly organized; clear communicator who can simplify complex comp mechanics for reps, managers, and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Finance, Business, Mathematics, or related field — or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $113,880 to $139,500 for Denver, Atlanta \u0026amp;amp; Las Vegas. $138,365 to $169,500 for San Francisco \u0026amp;amp; New York. $106,940 to $131,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7307124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3267454,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7307124,"updated_at":"2026-06-02T14:31:48-04:00","requisition_id":"J-016306","title":"Sr. Staff AI/ML Engineer","company_name":"Gusto, Inc.","first_published":"2025-10-23T16:00:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll design, build, and scale the AI platform that empowers Gusto\u0026#39;s internal teams to build intelligent agents and deliver customer value. This includes developing core platform capabilities — agent orchestration, RAG infrastructure, eval tooling, model serving, prompt management, observability, and safety guardrails — that enable product teams to rapidly build, test, and ship AI-powered experiences. You\u0026#39;ll own the full lifecycle from problem framing to production deployment, ensuring the platform is reliable, performant, and easy to adopt. As a Staff MLE, you\u0026#39;ll also shape technical standards, drive architectural decisions, and mentor engineers across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll join the CoreX AI Platform team, responsible for building the foundational AI infrastructure that Gusto\u0026#39;s internal app teams rely on to create and ship intelligent agents. We\u0026#39;re a small, high-impact group of ML engineers and platform builders working closely with Product Engineers, PMs, and Designers across the company. We move fast, prototype boldly, and focus on making it easy for any team a\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable platform services — agent orchestration, RAG pipelines, eval frameworks, model serving — that internal teams use to ship AI-powered products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical strategy and architecture for the AI platform, including model lifecycle, observability, safety guardrails, and evaluation infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with app teams, PMs, and Designers to understand their AI needs and deliver platform capabilities that unblock them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, harden, and operate shared infrastructure that powers intelligent agents across Gusto (e.g., retrieval, routing, prompt management, content selection).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI/ML research; rapidly prototype and productionize new techniques that strengthen the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish robust practices for validation, deployment, monitoring, and ongoing performance management of platform services and the agents built on them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical strategy, tradeoffs, and impact clearly to executives and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers across teams, raising the bar on AI/ML best practices and fostering a culture of pragmatic innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here’s what we’re looking for\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years building and deploying end-to-end AI/ML systems, with experience designing platform-level infrastructure that other engineering teams build on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in one or more areas: LLMs, NLP, retrieval/RAG, agent orchestration, deep learning, or reinforcement learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building LLM-based applications and agentic workflows — including prompt engineering, retrieval design, evaluation, and production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with modern ML frameworks (PyTorch, TensorFlow, Hugging Face) and cloud platforms (GCP, AWS, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Python skills and sound software engineering fundamentals — testing, code review, CI/CD, reliability, and API design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record shipping impactful AI/ML projects to production, ideally in a platform or infrastructure context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead cross-functionally, influence technical direction, and communicate clearly with both engineers and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. or Master\u0026#39;s in CS, ML, Statistics, Mathematics, or related field is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $245,000-272,000 in Denver \u0026amp;amp; most remote locations, and $288,000-321,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7815573","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3412795,"location":{"name":"Denver, CO;San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"139790","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"166000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"192211","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7815573,"updated_at":"2026-05-06T15:24:57-04:00","requisition_id":"J-017095","title":"Staff Business Systems Analyst","company_name":"Gusto, Inc.","first_published":"2026-05-04T12:54:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Unified Service Platform (USP)\u0026lt;/strong\u0026gt; product team serves as Gusto’s architectural backbone, responsible for engineering the intelligent, AI-driven ecosystem that brings GTM and Service operations into alignment. Our mission is to replace fragmented point solutions with a singular System of Intelligence—a digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers. Through our commitment to a\u0026lt;strong\u0026gt; #OneGusto\u0026lt;/strong\u0026gt; experience, we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an AI-native team building \u0026quot;agentic\u0026quot; solutions that transform how work happens. By mastering the \u0026lt;strong\u0026gt;AI-Human-AI loop\u0026lt;/strong\u0026gt;, we own the delivery of a seamless, cross-channel journey across voice, chat, and email. Our goal is to ensure that our internal technical excellence creates an instant, easy and effortless experience for every business Gusto serves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive Platform Excellence: Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform — ensuring it scales with Gusto\u0026#39;s growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Integration Ecosystem: Manage integrated applications and third-party suppliers — including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more — ensuring seamless connectivity across the GTM tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Lead-to-Cash: Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities — ensuring end-to-end process integrity across the revenue lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Change Communication: Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Revenue Systems Veteran: 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Strategist: 4+ years of strategic Salesforce ownership, including defining the platform\u0026#39;s vision, roadmap, and prioritization — with deep knowledge of best practices for Salesforce architecture and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GTM Tool Expert: Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, CPQ, or related technologies) and the ability to manage integrated third-party applications end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Builder \u0026amp;amp; Fast Learner: Demonstrated comfort using AI tools (e.g., Claude, Copilot, or similar) to accelerate development, generate code, and write requirements — and a genuine eagerness to upskill in an AI-native, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical Problem-Solver: Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions that reduce inefficiencies and support Gusto\u0026#39;s growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicator \u0026amp;amp; Collaborator: Strong interpersonal skills with experience working across diverse teams and functions, including training and enabling end users to drive platform adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified (Preferred, Not Required): Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $129,000-160,000 in Denver \u0026amp;amp; most remote locations, and $154,000-193,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7557049","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343928,"location":{"name":"San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7557049,"updated_at":"2026-05-27T19:42:45-04:00","requisition_id":"J-016812","title":"Staff Data Scientist - Growth","company_name":"Gusto, Inc.","first_published":"2026-02-27T15:26:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a highly skilled and motivated Data Scientist to join our Growth Data Science team. In this role, you\u0026#39;ll leverage experimentation, statistical inference, and causal analysis to drive strategic decisions that directly impact how Gusto acquires, retains, and grows its customer base. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a passion for using data to help small businesses thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with Marketing, Finance, Sales, and Revenue partners to become the go-to data expert for your growth domain — defining and tracking metrics that illuminate business performance, designing experiments that inform go-to-market strategy, and surfacing insights that accelerate growth. You\u0026#39;ll also integrate AI-assisted practices to expand the reach and rigor of your analysis across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership:\u0026lt;/strong\u0026gt; Shape the analytical strategy for Growth product initiatives. Identify high-leverage opportunities, set long-term measurement and experimentation direction, and align executive stakeholders around data-driven priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution Excellence:\u0026lt;/strong\u0026gt; Drive and execute on org-level analytical roadmaps that shape company strategy, leveraging AI tools and creating efficiencies through AI native approaches. Achieve alignment and ensure consistent analytical rigor and metric integrity across product domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scaled Impact:\u0026lt;/strong\u0026gt; In addition to being an expert in statistical methods and driving impact through execution, you will drive frameworks for experimentation, causal analysis, and metric design that scale across multiple teams and influence org-wide decision quality in an AI native capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Partnership:\u0026lt;/strong\u0026gt; Serve as a trusted advisor to senior product, engineering, and Revenue business leaders. Anticipate emerging questions, proactively define success measures, and advocate for data-informed strategy across the org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Innovation:\u0026lt;/strong\u0026gt; Push the boundaries of statistical modeling, experimentation, and AI-assisted analytics. Design methods and tools that expand how Gusto leverages data to drive customer and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship:\u0026lt;/strong\u0026gt; Mentor and coach more junior data scientists, raising the bar for analytical thinking and storytelling.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7 - 10+ years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL and Python skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, and experimental design to real business problems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leveraging AI tools like Claude, and executing work in an AI native way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Machine Learning models is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading large, technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in a quantitative field (Statistics, Economics, Computer Science, Applied Math, etc.) or equivalent industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $187,000-$230,000 in New York \u0026amp;amp; San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7524662","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333439,"location":{"name":"San Francisco, CA - Hybrid; New York, NY - Hybrid;"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7524662,"updated_at":"2026-05-27T19:31:13-04:00","requisition_id":"E-000121","title":"Staff Data Scientist - Time Products","company_name":"Gusto, Inc.","first_published":"2026-01-09T18:46:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a highly skilled and motivated Staff Data Scientist to join our Time Products Data Science team. In this role, you\u0026#39;ll leverage experimentation, statistical inference, and causal analysis to drive strategic decisions that shape how small businesses track their employees\u0026#39; time. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a genuine passion for building products that make work better for employers and employees alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with Product, Engineering, Design, and Finance partners embedded in our Time product teams — becoming the go-to data expert for your domain, defining and tracking metrics that reflect product health and customer outcomes, and surfacing insights that inform roadmap decisions. You\u0026#39;ll also integrate AI-assisted practices to expand the reach and rigor of your analysis across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead:\u0026lt;/strong\u0026gt; Own ambiguous problems, design analysis frameworks, and introduce structure that scales across multiple product domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Partnership:\u0026lt;/strong\u0026gt; Collaborate with product managers, engineering leads, designers, and operations teams to proactively identify opportunities, align on strategy, and guide data-informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Rigor:\u0026lt;/strong\u0026gt; Apply advanced statistical methods, causal inference, experimentation, and AI-assisted analytics to surface drivers of product performance, separating signal from noise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Measurement:\u0026lt;/strong\u0026gt; Design, analyze, and interpret experiments; ensure insights highlight trade-offs and limitations based on sample size and data quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution:\u0026lt;/strong\u0026gt; Deliver multiple high-impact projects, balancing trade-offs to maximize business value, and maintain clear expectations of deliverables and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Present complex findings in a structured, compelling way to technical and non-technical stakeholders, fostering a data-informed mindset across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Independence:\u0026lt;/strong\u0026gt; Work with minimal guidance to prioritize, create, and deliver data science roadmaps, proactively resolving conflicts or misalignment across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scaling the Craft:\u0026lt;/strong\u0026gt; Mentor other data practitioners, up-level team best practices in experimentation, statistical modeling, and metric interpretation. Drive improvements in data quality, rigor, and adoption of better data capabilities leveraging AI-native tools and workflows across the org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7–10 years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and comfort with Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, AI tools, and experimental design to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading large, technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in a quantitative field (Statistics, Economics, Computer Science, Applied Math, etc.) or equivalent industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $155,000/yr - $189,000/yr in Denver, and $190,000 - $230,000 for San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7676166","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377021,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7676166,"updated_at":"2026-05-06T15:25:11-04:00","requisition_id":"J-017015","title":"Staff Product Designer, Benefits","company_name":"Gusto, Inc.","first_published":"2026-04-01T19:05:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Staff Product Designer for our Benefits team to design and launch a new product offering at Gusto. Our focus in Benefits is simple: help small businesses and their employees get access to better quality care at more affordable rates—in other words, we make benefits work harder for small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits is a notoriously complex space, full of confusing choices, high stakes, and fragmented experiences across employers, employees, carriers, and brokers. In this role, you’ll partner closely with Product Managers, Engineers, Data Science, CX, Operations, and Sales to turn that complexity into experiences that feel clear, human, and trustworthy—from end-to-end journeys to the underlying systems that power them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to shape a new part of Gusto’s Benefits offering and deliver meaningful, tangible impact for small businesses and the people who rely on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead 0→1 discovery and design for a new Benefits product offering—from problem framing to MVP definition—grounded in real employer + employee workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design end-to-end service experiences across employer, employee, and internal ops workflows—identifying where AI can reduce complexity while keeping decisions clear and controllable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-assisted decision moments that help customers choose and act with confidence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the system that makes AI safe and scalable: define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make data legible and operational: shape the information model and UX so humans and AI can collaborate—clean inputs, clear outputs, and structured handoffs that reduce errors and rework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build product feedback loops that improve AI quality over time: define success metrics, evaluation signals, and human-in-the-loop review patterns to continuously tune guidance, routing, and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design in code to ship faster: use AI-assisted dev tools (e.g., Cursor, Claude Code) to prototype and deliver production-quality UI, collaborating tightly with engineering and shaping reusable patterns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You partner cross-functionally to define human-in-the-loop workflows, and set principles for fairness, privacy, and trust.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You design with AI as a core material—prototyping, refining prompts, and integrating AI behaviors that adapt responsibly to user context. You guide teams in balancing automation with transparency and control.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You redesign service blueprints where AI plays an active role—automating routine workflows, predicting needs, and escalating complex cases to humans with transparency and context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You define area strategy using measurable bets and experimentation; partner with Analytics and AI teams to track and evaluate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You scale quality through reusable patterns, thoughtful critique, and mentorship; balance exploration with delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You influence cross-functional strategy across teams; resolve complex trade-offs and guide design through ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You coach across teams, build onboarding and training programs, and raise the bar for craft and systems thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7488373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3322430,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7488373,"updated_at":"2026-06-03T11:12:33-04:00","requisition_id":"J-016696","title":"Staff Product Designer, Contractors","company_name":"Gusto, Inc.","first_published":"2026-01-07T19:11:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Contractors play a huge role in our economy, and are becoming more prevalent every year. Contract work offers flexibility and independence for workers, and hiring contractors helps small business owners scale quickly and access specialized skills. Our Contractors team helps small and medium business owners (SMBs) hire, manage, and pay domestic and international contractors. We also help contractors manage their client engagements and build their own thriving businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a staff product designer, you’ll help bring our contractor products to maturity. You’ll be the IC design leader across this area, driving foundational shifts to our platform and customer experiences. This is a unique opportunity to make major experience changes to established, business critical workflows. As part of the cross-functional leadership team, you’ll drive the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end design strategy and execution across the contractors experience from discovery and visioning through iterative delivery and refinement.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering, research, data, legal, compliance, operations, and support to define problem spaces, align on priorities, and deliver solutions that meet both customer and business needs.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate insights from research and data into intuitive, scalable experiences that support a variety of customer workflows.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion thoughtful, inclusive design by participating in design reviews, sharing feedback, and contributing to design standards and platform quality.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring genuine AI fluency to your design practice, using it to prototype quickly, shorten feedback loops, and improve contractor experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support fellow designers by offering thoughtful critique, sharing knowledge, and contributing to design community initiatives across Gusto.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product design experience with demonstrated impact in complex domains.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead design direction at the product level and influence cross-functional partners.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration experience with partners in product, engineering, research, and data.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates high-quality interaction and visual design with thoughtful consideration for accessibility and end-to-end user experiences.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort translating ambiguity into clear design decisions and outcomes.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to align teams around shared goals.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in your design practice. You\u0026#39;re using AI to move faster, prototype more, and get to better decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Compensation Details\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7514758","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3330310,"location":{"name":"Scottsdale, AZ;Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;San Diego, CA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7514758,"updated_at":"2026-05-06T14:11:07-04:00","requisition_id":"J-016762","title":"Staff Product Designer, Retirement","company_name":"Gusto, Inc.","first_published":"2026-04-01T19:29:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement team at Gusto builds financial products and services that help bridge the retirement gap for small business owners and their employees. With 401(k) plans designed to be affordable, easy to manage, and easy to understand, Gusto is working to make retirement accessible to small businesses and teams that have historically been underserved by the 401(k) market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a collaborative group that values creativity, transparency, and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work. Our process incorporates using AI in our daily workflows to move faster, explore ideas, and increase our impact. From building tools that help individuals navigate their financial future to new retirement offerings, the Retirement team plays a central role in contributing to Gusto’s mission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Staff Product Designer to partner with Product, Engineering, Data (and Research) to shape strategy, align partner teams, and create a cohesive, high-trust retirement experience across the employer and employee journey. You’ll operate as the design lead for your projects—co-owning priorities, success metrics and driving alignment across Retirement and key partner teams (Payroll, Benefits, Support/Ops). Your scope will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improving both setup and account management to boost confidence, adoption, and retention to reduce contact rate and confusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a more connected journey between payroll and retirement by designing across the seams of product, operations, and support—where the hardest and most interesting problems live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing flexible, scalable patterns across Retirement, integrating seamlessly with adjacent payroll and benefits touchpoints. Apply discerning design judgment to determine when and how to effectively incorporate AI to enhance the experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by ambiguous problem spaces, high-trust financial experiences, and designing workflows that make complex decisions feel clear and confident—this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Vision \u0026amp;amp; Partnership:\u0026lt;/strong\u0026gt; Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and research informed iteration:\u0026lt;/strong\u0026gt; Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Leadership \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trust + compliance design:\u0026lt;/strong\u0026gt; Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Storytelling:\u0026lt;/strong\u0026gt; Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevating Craft \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Advocacy \u0026amp;amp; Evolution:\u0026lt;/strong\u0026gt; Champion the design system and contribute patterns/components that improve cohesion and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Accelerated Prototyping \u0026amp;amp; Learning:\u0026lt;/strong\u0026gt; Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team\u0026#39;s fluency through your example.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’ve found that a low ego, a growth mindset, and a bias for action go a long way here.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product design, with a portfolio showing end-to-end shipped work and the impact it drove\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for craft across interaction design, information architecture, and visual design—especially for complex, form-heavy workflows\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience in regulated/high-trust domains (fintech, taxes, insurance, healthcare, benefits/retirement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable AI fluency in your design practice — not just familiarity with tools, but evidence of AI changing how you prototype, test, and ship. We\u0026#39;ll ask you to show this, not just describe it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort moving between design and code — whether that means shipping UI improvements directly, working closely in the codebase with engineers, or using AI-assisted tools to close the gap between prototype and production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and shaping messy inputs into clear goals, tradeoffs, and shipped outcomes\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Comfortable tackling content design aspects (making complex concepts understandable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Building strong partnerships with Product, Engineering, and Data to prioritize, execute, and iterate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who designs solutions that scale beyond one-off screens and hold up across a product ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Have contributed to growing a Design system with components or patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bring a clear point of view, engage in constructive feedback, and help teams align quickly by clarifying tradeoffs and driving decisions forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record leading multi-workstream initiatives across teams—setting direction, unblocking partners, and shipping measurable improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103900,"name":"United States - San Diego, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7674047","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376575,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7674047,"updated_at":"2026-06-03T11:12:21-04:00","requisition_id":"J-017040","title":"Staff Product Designer - Time Tools","company_name":"Gusto, Inc.","first_published":"2026-04-01T10:38:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a product designer to join our Time Tools team, a key area of growth for Gusto. As a core design contributor in this product area, you’ll partner closely with PM, Engineering, and Data peers to shape high-priority initiatives. You’ll be responsible for designing experiences that help small business owners and their employees manage time with confidence and ease.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role offers the opportunity to own major product initiatives end-to-end—from uncovering customer needs to shipping polished, performant, and accessible experiences. You’ll collaborate with other designers on the team, contribute to our design system, and help elevate the craft quality of our product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Time Tools is also at the forefront of how AI shows up in Gusto\u0026#39;s products. Scheduling automation, compliance flagging, and PTO recommendations are all areas where AI outputs will increasingly inform real decisions for small business owners and hourly workers—and where getting it wrong has direct consequences. We\u0026#39;re looking for a designer who brings a clear, considered point of view on how to design these experiences: when to surface AI, when to require human judgment, and how to communicate uncertainty in ways people can actually act on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Time and Attendance is our flagship in a suite of add-ons designed to complement Gusto Payroll. The add-on helps small business owners track time, create and share schedules, manage attendance, and seamlessly sync hours to payroll—all within the Gusto platform. The team’s scope includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time tracking: Allow employees to log hours via web, app, or kiosk, supporting flexible work arrangements like remote and flextime.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scheduling: Create and manage employee schedules, accommodating shifts, availability, and shift swaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time off policies and requests: Automate time off management, support complex PTO policies, and ensure compliance with labor laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO balances: Keep track of employee time off with automatic updates that sync vacation and sick days with payroll and calendars.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project tracking: Manage projects with tools for tracking time spent on tasks, analyzing progress, and adjusting workloads.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the experience framework for how small business owners and hourly workers interact with time data, including where automation should handle decisions, where humans need to stay in control, and how to surface errors without creating compliance risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for AI within the product itself—ideally including scheduling recommendations, PTO automation, and compliance alerts—establishing clear patterns for surfacing AI outputs, keeping humans in control of high-stakes decisions, and communicating errors in ways that protect workers and employers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and refine multi-surface experiences (web, mobile, kiosk) that meet the needs of both managers and employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PM, Engineering, and Data to define problem spaces, set priorities, and deliver customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion our design system and evolve it through contributions that improve platform cohesion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance long-term vision with near-term execution, navigating ambiguity and adjusting scope as customer needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful critique and mentorship to peers, helping elevate craft quality across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of product design experience, with a portfolio demonstrating accessible, performant, and thoughtful end-to-end design across web and mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You design with AI as a core material—prototyping recommendations, defining human override patterns, and handling failure modes responsibly. You set clear criteria for when AI-generated outputs should be trusted, surfaced, or overridden, and partner cross-functionally to establish principles for fairness, transparency, and control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You partner with PM and Engineering to shape priorities, translate them into clear roadmaps, and drive clarity through complex, ambiguous problem spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You uncover and synthesize customer needs—particularly for small businesses and hourly workers—into actionable design insights that inform product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve designed complex systems or compliance-heavy workflows—ideally in SaaS, HR, or productivity tools—and can balance early-stage adoption with long-term system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You scale quality through reusable patterns, thoughtful critique, and a passion for helping small businesses and their employees thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compensation Details\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451858,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Seattle, WA;United States - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7947684,"updated_at":"2026-06-05T16:07:32-04:00","requisition_id":"J-017283","title":"Staff Software Engineer,  AI Developer Tools","company_name":"Gusto, Inc.","first_published":"2026-06-05T16:07:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, \u0026quot;AI-native\u0026quot; development lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of \u0026quot;superpowers\u0026quot; tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Technical Leadership \u0026amp;amp; Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate \u0026amp;amp; Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution: You don\u0026#39;t just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver \u0026amp;amp; most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York \u0026amp;amp; Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6923172","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3156970,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":6923172,"updated_at":"2026-05-19T16:45:22-04:00","requisition_id":"J-015560","title":"Staff Software Engineer, Android Identity","company_name":"Gusto, Inc.","first_published":"2026-05-05T16:21:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 style=\u0026quot;line-height: 1.1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;The Identity Engineering team is responsible for safeguarding customer accounts by enabling secure login and authentication.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We operate under the principle of \u0026quot;Frictionless Security\u0026quot;, ensuring that all Gusto users have seamless yet secure access to their designated entities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;At our core, Login and Authentication are our products, but Secured Login and Authentication is our business. Our focus is not just on enabling access but on delivering a security-first experience that protects every customer interaction.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 style=\u0026quot;line-height: 1.1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.1;\u0026quot;\u0026gt;We\u0026#39;re looking for a talented and motivated Mobile Engineer with 8+ years of experience to join our Identity Engineering team. In this role, you\u0026#39;ll play a key part in developing seamless and secure login and authentication experiences that protect our customers\u0026#39; most sensitive data. You\u0026#39;ll build and scale secure, frictionless authentication solutions, own and enhance shared services that power Identity across Gusto\u0026#39;s platform, and stay ahead of best practices, tooling, and advancements in Identity security. Collaboration is key—you\u0026#39;ll work closely with teams across Payroll, Benefits, HR, Security, System Design, and Infrastructure to deliver scalable, high-impact solutions. If you\u0026#39;re passionate about building elegant, scalable solutions and strengthening a high-performing mobile team, we\u0026#39;d love to have you on board!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, build, test, and refine Gusto\u0026#39;s native Android app and supporting mobile web-views\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, iterate, and refine experiences that allow users to successfully and easily access key product features and offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate biometric authentication methods (fingerprint, face unlock) and passkey functionalities to enhance user login security and improve user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain secure coding practices to protect user data and ensure compliance with privacy regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our product management, design, and other partner teams to understand technical and customer pain points, come up with solutions, and then prototype, iterate, and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other junior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a product that our customers genuinely love. Don\u0026#39;t just take our word for it - check out what some customers \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;have to say.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 6 years of experience in Kotlin Android development and a minimum of 8 years in mobile software engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-driven mindset, and the ability to work on green field projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of MVVM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Android testing frameworks and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing biometric authentication (BiometricPrompt API) and passkey solutions (FIDO2/WebAuthn) in mobile applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in constructing platform and common components to enhance scalability, consistency, and maintainability throughout the product development lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills, and a keen attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and cross-functional partnership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous knowledge of the Android security model, including the Android Keystore system, encrypted shared preferences, and secure networking practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a security-focused role or with security-related projects is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver high-quality code across a diverse tech stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with analytics and monitoring tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mobile infrastructure such as CI/CD, automated test environments, build \u0026amp;amp; release systems, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable dealing with ambiguity, setting milestones and deliverables for the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Learn more about the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://engineering.gusto.com\u0026quot;\u0026gt;How We Built a Service-Driven Team\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://gusto.com/about/diversity\u0026quot;\u0026gt;Our Diversity Goals and Efforts\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $197,000 - $247,000 for San Francisco, Seattle \u0026amp;amp; New York and $163,000 - $204,000 for Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 8pt;\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7760341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399909,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7760341,"updated_at":"2026-03-31T12:22:00-04:00","requisition_id":"E-0000124","title":"Staff Software Engineer, Core Platforms","company_name":"Gusto, Inc.","first_published":"2026-03-27T14:46:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s product platforms — the shared systems that our product teams build upon — to serve small business owners every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of foundational systems: shaping architecture early in the design process, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core business engine, enabling product teams with reliable backend services, and setting the engineering standard for those around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core platform services – communications, reporting, dashboards, access, workflows, risk, payments, and compliance capabilities, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Engineering, Product Management, Data, and Design teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build platforms that engineering teams rely on, and trust to deliver products that our\u0026amp;nbsp;\u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating\u0026amp;nbsp;\u0026lt;strong\u0026gt;scalable, efficient platforms\u0026lt;/strong\u0026gt; for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable user impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your platform area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer heavy feature development instead? Check out our Staff Software Engineer, Core Products job listing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7458337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3314737,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid;"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7458337,"updated_at":"2026-05-08T00:26:57-04:00","requisition_id":"E-000115","title":"Staff Software Engineer, Core Products","company_name":"Gusto, Inc.","first_published":"2025-12-16T12:58:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s customer-facing products — the features and experiences that small business owners and their employees rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core products such as \u0026lt;strong\u0026gt;Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro\u0026lt;/strong\u0026gt;, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;scalable solutions that eliminate customer pain; \u0026lt;strong\u0026gt;passion for creating memorable experiences for customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer platform development instead? Check out our Staff Software Engineer, Core Platforms job listing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7413644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302807,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7413644,"updated_at":"2026-05-06T14:44:53-04:00","requisition_id":"J-016557","title":"Staff Software Engineer, Database Infrastructure","company_name":"Gusto, Inc.","first_published":"2026-01-05T13:10:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced engineer with deep expertise in distributed data systems to shape the future of Gusto\u0026#39;s storage layer. You\u0026#39;ll manage complex migrations, architect high-scale systems, and set standards for automation, resiliency, and security. This is a high-impact role where you\u0026#39;ll implement distributed database solutions that enable Gusto\u0026#39;s continued growth and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Datastores Infrastructure Engineering team designs, builds, and operates the data platforms that power Gusto\u0026#39;s product: MySQL, Postgres, Redis, Kafka, and S3. We ensure our infrastructure is consistent, reliable, and ready to support Gusto\u0026#39;s growing needs. As we transition to self-hosted distributed databases, the team is focused on reducing blast radius, improving operational resilience, and enabling sustainable scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, deploy, and own the full lifecycle of distributed database systems (TiDB) on Kubernetes at scale, ensuring high availability, data consistency, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate complex, zero-downtime migrations from monolithic to distributed architectures, including vertical sharding to isolate Product Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive efficiency improvements across the storage infrastructure through query optimization, caching strategies, and workload management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define standards and build reliable automation to ensure data consistency, integrity, and security across distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve operational excellence by reducing on-call burden through sustainable, long-term solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product engineering teams and technical collaborators to enable rapid and reliable product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers across the Datastores Infrastructure team on best practices for operating complex, self-hosted distributed systems, actively developing our collective operational expertise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience building and scaling large-scale infrastructure systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and operating distributed databases on Kubernetes (strongly preferred: TiDB; alternatively: CockroachDB, Vitess, Citus, or similar solutions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in distributed data systems including horizontal sharding, partitioning strategies, and distributed transaction management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience coordinating complex, zero-downtime migrations affecting production systems at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of AWS experience with RDS, Aurora, caching systems (Redis/ValKey), streaming platforms (Kafka), and infrastructure optimization at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to simplify technical complexity and collaborate on technical direction across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and ability to operate in an AI-native environment, leveraging AI tooling to enhance infrastructure operations, driving improvements in\u0026amp;nbsp; query optimization, performance evaluation, and infrastructure automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with service extraction and vertical sharding from monolithic architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience working with Ruby on Rails or similar MVC frameworks at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation amount for this role is targeted at $200,000-$230,000 /yr in Denver \u0026amp;amp; most remote locations, and $230,000-$270,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947658","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451848,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7947658,"updated_at":"2026-05-26T13:49:55-04:00","requisition_id":"J-017285","title":"Staff Software Engineer, Developer Productivity Async","company_name":"Gusto, Inc.","first_published":"2026-05-26T13:49:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on the Developer Productivity - Async team, you will work on improving developer productivity by enhancing the tools and systems used by product engineers. You will focus on asynchronous processing, ensuring that our applications are efficient, reliable, and scalable. Your work will involve maintaining and improving the infrastructure that supports background jobs and asynchronous communication between our applications using technologies such as Sidekiq and Karafka.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Developer Productivity team is dedicated to elevating the way engineers work at Gusto. We believe that the right tools, systems, and processes can unlock extraordinary impact across the entire engineering organization. Our goal is to equip every builder with the support they need to do their best work, from the platforms they rely on daily to the workflows that keep teams moving efficiently. We treat our fellow engineers as both customers and partners, and we are driven by a deep commitment to lifting each other up and amplifying the craft of software development at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve inefficiencies in the tooling, APIs, and feedback mechanisms available to product engineers to improve developer productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, pitch, plan, measure, and implement solutions iteratively, utilizing AI tools to perform large scale code migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with product engineering colleagues to anticipate and address upcoming changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain services, abstractions, and architecture to support product engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the use of Kafka and Sidekiq for asynchronous processing and communication for the growing number of applications at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harden the async infrastructure to be resilient in the face of heavy loads across a wide variety of use cases, utilizing LLMs to reduce incident resolution time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 10+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker with a strong ability to communicate effectively across technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with architectural thinking and delivering solutions through code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Ruby and Rails, including developer tooling for large engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with colleagues as both customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with asynchronous processing using Sidekiq and/or Kafka.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of improving developer productivity through tooling, infrastructure enhancements, and the strategic use of AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000-210,000 in Denver \u0026amp;amp; most remote locations, and $220,000-250,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7822587","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414865,"location":{"name":"San Francisco, CA - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7822587,"updated_at":"2026-04-16T18:13:11-04:00","requisition_id":"E-0000125","title":"Staff Software Engineer, Payments / Risk","company_name":"Gusto, Inc.","first_published":"2026-04-16T18:13:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s payments and risk platforms to serve small business owners every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of either the payments or risk system: shaping architecture early in the design process, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core business engine, enabling product teams with reliable backend services, and setting the engineering standard for those around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to enabling world-class money movement or financial risk system with impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Teams:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Payments – The Payments team owns all money movement operations across Gusto\u0026#39;s suite of products \u0026lt;/strong\u0026gt;— enabling funds to move safely between partners, employers, employees, and government authorities. As a Payments Engineer, you\u0026#39;ll build new payments capabilities across US and international markets, and help rearchitect our payments platform to scale for the future.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk –\u0026amp;nbsp;The Risk team builds best-in-class experiences that protect Gusto and our customers from financial and reputational harm\u0026lt;/strong\u0026gt;. As a Risk Engineer, you\u0026#39;ll develop infrastructure for two core areas: bad actor prevention — stopping fraudsters from abusing Gusto\u0026#39;s platform while reducing false positives — and credit underwriting and collections, enabling faster, broader access to credit while minimizing financial loss.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core money movement or risk platform services – payment rails, ledgering, wallets, fraud, decisioning engine, KYC, AML, and compliance capabilities, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Engineering, Product Management, Data, Design, and financial operations teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build platforms that engineering teams rely on, and trust to deliver products that our\u0026amp;nbsp;\u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating\u0026amp;nbsp;\u0026lt;strong\u0026gt;scalable, efficient money movement platforms\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable user impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your platform area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer a non-payments or risk-specific platform role instead? Check out our Staff Software Engineer, Core Platforms job listing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7863130","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424016,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7863130,"updated_at":"2026-05-26T14:49:05-04:00","requisition_id":"J-017234","title":"Staff Software Engineer, Platform Orchestration","company_name":"Gusto, Inc.","first_published":"2026-05-13T12:27:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Platform Orchestration team is rebuilding how engineers ship at Gusto — turning operational toil into a product-grade self-service platform that AI agents can drive end-to-end. We sit at the intersection of Infrastructure Engineering, Developer Productivity, Security, and Product Engineering, and we enable self-service infrastructure capabilities through a Backstage-based Developer Portal and a Crossplane-based Platform Orchestrator. We automate as much as possible — safe rollouts of infrastructure and application changes, approval-based workflows, and the exposure of our entire toolchain to AI agents. We\u0026#39;re embarking on a multi-year strategic effort to shift operational tasks into a product-driven platform so the broader Infrastructure group can focus on the future state of our systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement an internal platform for engineers to build and deploy production-grade systems in a self-service manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish standards and build deterministic automation while optimizing for user accessibility and system reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Infrastructure, Developer Productivity, and Security teams to deliver capabilities that delight our internal users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the AI-agent surface for our platform — MCPs, Claude skills, and structured tool catalogs that let agents drive infrastructure and deployment workflows safely on behalf of internal users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterate on the internal-platform UX with the same product instincts you\u0026#39;d apply to a customer-facing product — measure adoption, listen for friction, and ship improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive paved-road-vs-exception decisions: when to harden a self-service path, when to make a one-off accommodation, and when to redirect to a different supported workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation supporting the deployment of platform services and the management of underlying infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with modern programming languages, ideally Golang, Ruby, and/or TypeScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Kubernetes, ideally using Crossplane to manage Infrastructure as Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-agent coding tools (Claude Code or similar) \u0026lt;strong\u0026gt;and\u0026lt;/strong\u0026gt; demonstrated ability to design tooling \u0026lt;em\u0026gt;for\u0026lt;/em\u0026gt; agentic consumption — MCPs, structured CLIs, documented tool contracts — beyond using AI as a chat companion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic and self-starter who finds a way to operate effectively amidst ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems-thinking approach to complex systems; identifies small changes that create big impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient problem solver capable of prioritizing work that serves both immediate peers and the entire Gusto customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator who can simplify complex topics and communicate persuasive ideas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000-$204,000 /yr in Denver \u0026amp;amp; most remote locations, and $197,000-$247,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7590298","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355242,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"0","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"0","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"0","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7590298,"updated_at":"2026-06-02T14:17:47-04:00","requisition_id":"J-016825","title":"Staff Software Engineer, Security \u0026 AI Platform","company_name":"Gusto, Inc.","first_published":"2026-02-13T13:57:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring two Staff Engineers for our Product \u0026amp;amp; AI Security Engineering team. You’ll own and evolve the security foundations behind Gusto’s products and AI/LLM experiences—from authentication and authorization at scale to securing core services and data.You\u0026#39;ll define and own security architecture and standards across Gusto\u0026#39;s products and AI/LLM experiences — setting the direction for authentication, authorization, and safe data handling, and building the platforms and guardrails that other teams rely on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product \u0026amp;amp; AI Security Engineering team sits at the intersection of product, platform, and AI at Gusto. We prioritize high‑leverage projects that reduce risk, harden our foundations, and unlock faster delivery for other teams. We build security tools and services, embed with partner teams when needed, and set best practices for authentication, authorization, and safe data handling—especially as we adopt AI and LLMs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate \u0026lt;strong\u0026gt;authentication and authorization\u0026lt;/strong\u0026gt; systems that work at Gusto scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen \u0026lt;strong\u0026gt;core services and data protections\u0026lt;/strong\u0026gt;, including access control, storage, and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detect and mitigate \u0026lt;strong\u0026gt;account takeover and other abuse\u0026lt;/strong\u0026gt;, improving safety for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026lt;strong\u0026gt;security platforms and tooling\u0026lt;/strong\u0026gt; that help product and AI teams move quickly and safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve \u0026lt;strong\u0026gt;high-availability security and identity services\u0026lt;/strong\u0026gt; that other teams depend on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackle \u0026lt;strong\u0026gt;ambiguous AI/LLM security problems\u0026lt;/strong\u0026gt; from threat modeling to practical mitigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership in promoting security and software engineering excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience\u0026lt;/strong\u0026gt; as a \u0026lt;strong\u0026gt;backend engineer\u0026lt;/strong\u0026gt;, building and operating large-scale server-side services and APIs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building \u0026lt;strong\u0026gt;secure, highly available distributed systems and services\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with modern \u0026lt;strong\u0026gt;security tooling and practices\u0026lt;/strong\u0026gt; (e.g., SAST, DAST, SIEM, SCA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more of: \u0026lt;strong\u0026gt;Ruby, Python, Kotlin, JavaScript/TypeScript\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools for coding (ex: Cloud Code, Cursor, Github Copilot)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and comfort breaking down \u0026lt;strong\u0026gt;complex, cross‑cutting security and AI problems\u0026lt;/strong\u0026gt; into clear, practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong backend software engineering skills — you write clean, scalable, well-tested code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and operating high-availability services at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to partner cross-functionally and communicate technical tradeoffs clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine interest and desire to grow within the security domain — you don\u0026#39;t need to have worked in security before, but you\u0026#39;re excited to get started.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;authorization platforms/policy engines\u0026lt;/strong\u0026gt; (e.g., Open Policy Agent, SpiceDB) and technologies like \u0026lt;strong\u0026gt;GraphQL, gRPC, Kubernetes, Terraform, Traefik, Flask, Okta\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;authentication and authorization\u0026lt;/strong\u0026gt;, such as SAML/SSO, RBAC, and ABAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security concepts like access control, abuse detection, or data protection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on security tooling or platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $218,94-260,000 in the San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7899871","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434513,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"107235","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"126000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"144767","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7899871,"updated_at":"2026-05-27T14:19:08-04:00","requisition_id":"J-017247","title":"Strategic Operations Lead","company_name":"Gusto, Inc.","first_published":"2026-05-21T12:37:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Strategic Operations Lead, internally named Labs Lead, to build and run Benefits Labs, the system that governs how Gusto’s Benefits organization tests, validates, and scales operational change.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the full Labs lifecycle, including intake, pilot design, execution governance, measurement, and recommendations to leadership. This is not a traditional program or operations role. Your responsibility is to build and operate the system that runs Labs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is AI-native. You will design and run the agents, automations, and workflows that power how work is triaged, how pilots are executed, and how evidence is generated and synthesized. The goal is to create a system that can run many pilots in parallel with high quality and minimal manual intervention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact is measured by leverage: how much work the system can handle without you, how quickly the organization can test and scale changes, and how clearly leadership can make decisions based on evidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Labs sits within Benefits Business Operations today. You will be the founding operator, reporting to the Head of Benefits Business Operations, and will directly shape how this function evolves, including its future scope, structure, and investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Business Operations is responsible for how Gusto’s Benefits business improves and scales. The team operates across three domains: Automation, Carrier, and Quality, each focused on improving different parts of the operational system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Labs sits across these domains as the governance layer for operational change. It ensures ideas are tested rigorously, measured consistently, and scaled intentionally. Labs partners closely with org leadership, product, engineering, and transformation teams to turn strategy into execution and build systems that improve how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate and continuously improve the system that governs operational change across Benefits.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own intake and triage:\u0026lt;/strong\u0026gt; Run the AI-powered intake system that classifies, routes, and prepares incoming work. Determine the right path for each request and improve the system over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run pilot governance:\u0026lt;/strong\u0026gt; Ensure every pilot follows a clear structure with defined success metrics, checkpoints, and outputs. Use AI-driven workflows to manage execution and produce recommendations to scale, iterate, or stop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise design quality:\u0026lt;/strong\u0026gt; Pressure-test hypotheses, refine success criteria, and hold Pilot Leads accountable to standards. Improve the quality of work across the system without taking ownership away from teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve the system:\u0026lt;/strong\u0026gt; Extend the existing agent and automation architecture across the Labs lifecycle, including intake routing, workflow execution, evidence synthesis, and readout generation. Increase speed, scope, and reliability over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solve systemic problems:\u0026lt;/strong\u0026gt; Identify inefficiencies in how operational change moves through the organization and convert repeatable problems into scalable, AI-powered workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive decision-making:\u0026lt;/strong\u0026gt; Develop analytical approaches and produce clear, evidence-based narratives that align stakeholders across product and CX and influence leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional work:\u0026lt;/strong\u0026gt; Own coordination across product, engineering, operations, enablement, and business partners. Manage complexity, align stakeholders, and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create clarity in ambiguity:\u0026lt;/strong\u0026gt; Lead discussions on complex operational and product topics, helping teams converge on decisions and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Produce leadership-ready outputs:\u0026lt;/strong\u0026gt; Deliver structured readouts, post-mortems, and recommendations using AI to generate and validate evidence efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the future of Labs:\u0026lt;/strong\u0026gt; Use what you build and learn to inform the long-term operating model, team structure, and investment strategy for Benefits Labs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar for others:\u0026lt;/strong\u0026gt; Coach Pilot Leads and BizOps partners on AI-powered ways of working and hold a high standard for execution quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven ownership:\u0026lt;/strong\u0026gt; You’ve owned outcomes across complex, cross-functional work and consistently delivered results end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native builder (core requirement):\u0026lt;/strong\u0026gt; You don’t just use AI tools. You build with them. You’ve designed and deployed AI agents, automations, or workflows that execute multi-step work, and you’ve measured the leverage created. This is required for success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems thinker:\u0026lt;/strong\u0026gt; You identify root causes at the process level and build solutions that scale. You improve how teams operate, not just your own output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong data fluency:\u0026lt;/strong\u0026gt; You can structure problems, define success metrics, and turn data into clear, decision-driving narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operator + coach:\u0026lt;/strong\u0026gt; You raise the quality of work around you through direct feedback, clear standards, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leader:\u0026lt;/strong\u0026gt; You’ve led initiatives across product, engineering, and operations and can drive alignment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with ambiguity:\u0026lt;/strong\u0026gt; You create structure where none exists and move work forward without perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum experience:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; 4+ years in operations, program management, or business operations in a SaaS, technology, or operationally complex environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Experience in benefits, insurance, or brokerage operations. Experience working with operational metrics (e.g., cycle time, quality, throughput). Direct experience building or managing AI agents in a production or operational context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $98,725/year to $116,000/year in Denver \u0026amp;amp; most major metro locations, and $114,285/year to $140,000/year for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833882","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":null,"value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":null,"value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7833882,"updated_at":"2026-04-20T17:32:15-04:00","requisition_id":null,"title":"Summer Opportunities - Retirement Sales AE","company_name":"Gusto, Inc.","first_published":"2026-04-20T17:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Mid-Level Retirement Account Executive (401k Sales)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Level Retirement Account Executive at Gusto, you will support small and mid-sized businesses by helping them adopt, expand, and convert 401(k) and retirement plans. In this role, you’ll act as a consultative retirement advisor, engaging customers through a blend of inbound opportunities and targeted outbound outreach into high-propensity accounts within Gusto’s existing customer base. You’ll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on high-volume SMB deal cycles, while also supporting slightly more complex mid-sized customers that require deeper discovery and coordination. You’ll guide business owners through retirement decisions by educating them on plan options, compliance basics, tax advantages, and employee benefits—driving meaningful ARR growth while building strong sales fundamentals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Inbound \u0026amp;amp; Targeted Outbound Retirement Sales Motion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a mix of consultative inbound retirement opportunities and targeted outbound outreach into high-propensity customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a structured, insight-led outbound motion into Gusto’s customer base, tailoring outreach based on company maturity, payroll signals, benefits footprint, and prior engagement history.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own high-volume SMB retirement sales cycles from discovery through close, with exposure to moderately complex mid-size customer deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end sales process for high-propensity SMB accounts, from initial discovery of retirement needs to final plan adoption and \u0026quot;Plan Sponsor\u0026quot; authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Consultative Retirement Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct daily consultative retirement conversations to understand customer goals related to hiring, retention, tax strategy, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customers on 401(k) basics, plan design options, pricing, employer match considerations, and conversion timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the value of Gusto’s retirement solution as a simple, modern alternative to legacy providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Competitive Plan Migration \u0026amp;amp; Switcher Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers who maintain existing 401(k) plans with external providers and are seeking to migrate to Gusto’s Retirement platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery to collect and review existing plan documentation, contracts, and service agreements, ensuring a clear understanding of plan structure, pricing, and fiduciary obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Gusto’s Legal, Compliance, and Retirement Operations teams to design a compliant switcher strategy that meets regulatory requirements and platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through the end-to-end plan switcher process, setting clear expectations, mitigating risk, and ensuring a seamless transition to Gusto’s retirement offering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management \u0026amp;amp; Sales Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain an organized retirement sales pipeline in Salesforce, including accurate call notes, opportunity updates, and follow-up tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support forecasting accuracy by keeping pipeline stages and close dates up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Retirement Product, Marketing, Operations, and Compliance to ensure smooth deal handoff and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Market Insight \u0026amp;amp; Customer Feedback\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture complex customer questions, objections, and competitive insights from daily conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share feedback with leadership and cross-functional partners to help refine messaging, sales plays, and enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Quota Ownership \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and work toward achieving a monthly ARR quota driven by new 401(k) sales, plan switchers, and customer expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with consistency and urgency in a high-activity, high-expectation sales environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily team huddles and 1:1s to review priorities, pipeline, and skill development areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seek coaching and apply feedback to improve discovery, objection handling, and close rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team success by sharing learnings, talk tracks, and wins\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of quota-carrying sales experience as an Account Executive, Account Manager, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with outbound prospecting, including calls and email-based outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, benefits, fintech, or financial services preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or exposure to 401(k), retirement, or benefits sales is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce CRM and sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organization, and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learner\u0026#39;s mindset with a deep commitment to continued growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Motivation to thrive in a fast-paced, metrics-driven role while helping small businesses support their employees’ financial futures\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7961108","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456593,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Comp Range Min","value":"108085","value_type":"short_text"},{"id":58396540,"name":"Comp Range Mid","value":"127000","value_type":"short_text"},{"id":58396622,"name":"Comp Range Max","value":"145915","value_type":"short_text"},{"id":58381985,"name":"Variable Cash Bonus - Level 6/7","value":null,"value_type":"short_text"}],"id":7961108,"updated_at":"2026-06-02T10:07:12-04:00","requisition_id":"J-017238","title":"Workplace Experience Program Manager","company_name":"Gusto, Inc.","first_published":"2026-06-02T10:07:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Workplace Experience Program Manager is a key member of the Workplace Experience team, responsible for delivering engaging, high-impact programs that foster a connected, inclusive, and memorable workplace environment. This role manages the planning and execution of on-site events, employee engagement initiatives, and workplace experience programs, serving as the primary point of contact for Environment (ENV) events and day-to-day experience communications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a strong background in events, internal communications, and workplace culture initiatives, along with a proactive, service-oriented mindset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Workplace Experience team is passionate about crafting an environment where work empowers a better life. We are the champions of Gusto’s office environment and employee experience, dedicated to creating a dynamic, inclusive, and inspiring workplace. Our team is passionate about enhancing every aspect of the Gusto journey, from thoughtful office design to engaging programs that foster collaboration and well-being. We believe that a great workplace fuels creativity and productivity, empowering every employee to thrive. With a commitment to empathy and innovation, we actively listen to our Gusties, prioritize their needs and continuously strive to make Gusto a place where everyone feels valued, connected, and motivated to contribute their best.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Design and Deliver Experience Programs \u0026amp;amp; Activations\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, execute, manage and evolve office experience programs that enhance day-to-day employee interactions with the workplace; including reception and visitor experience, onboarding touchpoints, space planning coordination, swag management and other in-office services that contribute to a welcoming, efficient, and community-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align experience initiatives with company values in partnership with People, Community Team, IT, and Communication teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop activations and calendars for cultural moments, seasonal celebrations, and employee appreciation initiatives for all of office sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, manage, and continuously improve office experience feedback programs — including pulse surveys, feedback channels, and post-event check-ins — to capture meaningful input from Gusties across all office locations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to automate survey distribution, analyze feedback trends, and surface insights — reducing manual synthesis time and enabling faster action on Gustie input, and translate findings into actionable improvements that elevate the in-office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automated workflows (e.g. via Claude + MCPs) to manage swag inventory tracking, onboarding touchpoint reminders, or visitor experience logistics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Lead On-Site Environment Events Program\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the point of contact for all Environment (ENV) event programming at assigned sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all event intake requests, facilitating room booking, catering, set-up and other related event logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate all scheduled events with Site leads ensuring all parties have a clear understanding of logistics, timing and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner in planning aspects, based on individual event type, ranging from simple to full scale planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a central calendar of all site-based events and activations, ensuring visibility, resource availability, and minimal disruption to daily operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain standardized processes and documentation, including event request forms, run-of-show templates, budget tracking tools, and post-event feedback surveys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate event intake triage, room booking confirmations, and run-of-show generation from standard templates — minimizing manual coordination overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use automated workflows to track event budgets, send pre/post-event comms, and compile feedback summaries without manual assembly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Drive Workplace Communications\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage localized workplace communications, including digital signage, Slack channels, email, and experience updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Internal Communication and Community and Inclusion (C\u0026amp;amp;I) teams to amplify internal messages and programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key liaison between reception/front-of-house staff and the broader employee population, ensuring timely and consistent communication of office happenings, logistics, and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track feedback and metrics on communications and engagement to inform continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to monitor engagement metrics across communication channels and auto-generate performance summaries for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in workplace experience, event planning, internal communications, and program development and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple programs and priorities with strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing events from concept to completion in fast-paced, dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence, a hospitality-first mindset, and a passion for building inclusive workplace experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Workspace and collaboration platforms such as Slack, Notion, and Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency is core to how we work at Gusto, not a nice-to-have. Every team member is expected to actively move from AI-aided work toward AI-delivered, human-overseen outcomes — using tools like Claude and MCPs daily to draft communications, process requests, analyze data, and reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve rewired how you work around AI, not just layered it on top. Your workflows look meaningfully different than they did six months ago, you\u0026#39;ve built habits that automate real portions of your work, and you actively share those workflows and skills with your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Office and Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our San Francisco, CA office. Given the nature of this role, the Workplace Experience Program Manager is expected to work from the San Francisco office 2-3 days per week (or more depending on business needs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $119,000/yr - $147,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":85}}