{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8143038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524038,"location":{"name":"Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"24.36","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"27.41","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"30.45","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8143038,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017772","title":"Account Coordinator (Retirement Sponsor Support)","company_name":"Gusto, Inc.","first_published":"2026-08-20T01:23:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for someone who genuinely enjoys connecting with people, navigating complexity, and solving problems in real time. In this role, you\u0026#39;ll be the first point of contact for plan sponsors and employers reaching out by phone and email bringing warmth, clarity, and solutions to every interaction. You\u0026#39;ll also work closely with Product, Engineering, and Sales to flag trends, improve the customer experience, and help shape the product from the front lines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re calm under pressure, quick on your feet, and motivated by making a real difference in people\u0026#39;s financial futures, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto 401(k), customer care isn\u0026#39;t a support function - it\u0026#39;s a competitive advantage. Our Account Coordinator team goes beyond traditional service, acting as true advocates for our customers and the businesses that rely on us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver exceptional service.\u0026lt;/strong\u0026gt; Be the first voice and face of Gusto 401(k) for B2B customers, going above and beyond via phone and email to resolve issues and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage your queue with intention.\u0026lt;/strong\u0026gt; Balance inbound phone support and email, prioritizing based on urgency while consistently hitting benchmarks for quality CSAT scores, average response time, and time to first response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally.\u0026lt;/strong\u0026gt; Partner with Product, Engineering, and Sales to troubleshoot issues and deliver the best possible outcomes for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and surface trends.\u0026lt;/strong\u0026gt; Spot patterns early and share actionable insights with internal teams to drive product and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate tools with confidence.\u0026lt;/strong\u0026gt; Manage multiple platforms simultaneously — Talkdesk, Salesforce, Slack, Google Suite, Confluence, and Jira — while handling sensitive information with care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Escalate strategically.\u0026lt;/strong\u0026gt; Know when to escalate complex issues, and see them through to resolution without losing sight of the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handle sensitive conversations with care.\u0026lt;/strong\u0026gt; Bring empathy and active listening to emotionally charged situations, finding paths to resolution that reflect Gusto\u0026#39;s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI.\u0026lt;/strong\u0026gt; Use AI tools to work more efficiently and deliver smarter, faster solutions for customers and teammates alik\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years\u0026lt;/strong\u0026gt; of customer service or contact center experience, preferably in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years\u0026lt;/strong\u0026gt; delivering outstanding customer experiences via phone and email — experience in Payroll, Employee Benefits, or HR Tech is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team-first attitude\u0026lt;/strong\u0026gt; — you collaborate openly, support your colleagues, and show up as a key contributor to team wins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive and ownership\u0026lt;/strong\u0026gt; — you\u0026#39;re self-directed, resourceful, and don\u0026#39;t close a case until the customer is genuinely satisfied\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-solving mindset\u0026lt;/strong\u0026gt; — you dig into issues, think critically, and find the best path forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Composure under pressure\u0026lt;/strong\u0026gt; — you can multitask, reprioritize on the fly, and stay grounded when things move fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability\u0026lt;/strong\u0026gt; — you pivot quickly when priorities shift and thrive in dynamic, evolving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear, confident communication\u0026lt;/strong\u0026gt; — you\u0026#39;re a trusted advisor to customers, delivering consistent support across phone and email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity about financial services\u0026lt;/strong\u0026gt; — you stay current on industry trends and connect the dots between what customers need and what\u0026#39;s changing in the space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical proficiency\u0026lt;/strong\u0026gt; — experienced with CX platforms like Salesforce, Zendesk, Intercom, Freshdesk, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Voice of the customer instincts\u0026lt;/strong\u0026gt; — you proactively identify feedback patterns and translate them into improvements for internal processes and customer-facing platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional integrity\u0026lt;/strong\u0026gt; — you maintain a high standard of professional and respectful communication with teammates across all channels, including in office and via Slack, ensuring a positive and productive shared environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $21.80/hr—$24.52/hr in Phoenix. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8143038/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7864440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424418,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"133470","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"163500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"193532","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7864440,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017175","title":"Agentic Operations Architect","company_name":"Gusto, Inc.","first_published":"2026-05-07T13:15:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Agentic Operations Architect, you will own the reusable capabilities that make agentic service workflows possible, the patterns, primitives, standards, and tooling that other builders across the org use to automate discrete customer problems. You are not the owner of any single workflow. You are the reason a workflow that took six weeks takes two, and the reason the tenth one is safer than the first. You will prototype workflows yourself, but as a means to an end: to prove a pattern is sound, to find out what builders are missing, and to earn the right to set a standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of our Service Transformation (CXT) team is to quickly evolve and scale how Gusto delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow Gusto\u0026#39;s service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the patterns\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the reusable patterns for agentic service workflows, orchestration, HITL protocols, override and escalation logic, quality safeguards, so builders assemble from proven components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standards builders work to, concrete enough to apply without you in the room\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype workflows selectively: to validate a pattern, expose a gap, or unblock a hard problem, then extract the reusable part and hand it off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pull learnings from every build back into the shared patterns, so each one is faster and safer than the last\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shape the platform\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence Product on what to build next: turn what\u0026#39;s slowing builders down into specific, prioritized asks backed by evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype around gaps the platform doesn\u0026#39;t cover yet, proving a capability is worth building before USP invests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be honest in both directions about the distance between what builders need and what exists\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Point capacity at the right problems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rank automation opportunities by volume, risk, and customer impact, mining SOPs, operational metrics, and interaction data, to determine what gets built and where builders go\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Data to define how workflow performance gets measured, so every builder measures the same way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where there are processes which exist which should not be automated\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Carry the quality stakes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bring what\u0026#39;s at stake for customers into Legal, Security, Compliance, and platform reviews, so requirements land in the patterns instead of getting retrofitted per workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent how the portfolio is performing to senior stakeholders, briefly, and in a way that drives action\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations, including multi-agent coordination — conceptual familiarity is not sufficient at this level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency with LLM systems: prompt design, evaluation, and how models actually behave at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing human-in-the-loop systems with clear escalation logic, override controls, and compliance-aware checkpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define and diagnose workflow metrics — solve and assist rate, containment, escalation quality — and to tell a real regression from noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record influencing Product, Engineering, Legal, Security, and Compliance in writing, in design reviews, and in high-stakes forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Responsible AI practices, governance, and risk management in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a function being actively redefined — you have built the plane while flying it before\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strongly preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with RAG architectures and retrieval quality optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess whether underlying data structures, quality, and governance can support reliable agentic performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, fintech, or regulated environments where compliance constraints are real\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI governance or safety-oriented review processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $168,420/yr to $210,525/yr in Denver \u0026amp;amp; most major metro locations, and $197,895/yr to $247,369/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7864440/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7899871","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434513,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"98725","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"116000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"133279","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7899871,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017247","title":"AI Operations Program Manager, Benefits","company_name":"Gusto, Inc.","first_published":"2026-05-21T12:37:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Operations Lead, internally named Labs Lead, to build and run Benefits Labs, the system that governs how Gusto’s Benefits organization tests, validates, and scales operational change.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the full Labs lifecycle, including intake, pilot design, execution governance, measurement, and recommendations to leadership. This is not a traditional program or operations role. Your responsibility is to build and operate the system that runs Labs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is AI-native. You will design and run the agents, automations, and workflows that power how work is triaged, how pilots are executed, and how evidence is generated and synthesized. The goal is to create a system that can run many pilots in parallel with high quality and minimal manual intervention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact is measured by leverage: how much work the system can handle without you, how quickly the organization can test and scale changes, and how clearly leadership can make decisions based on evidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Labs sits within Benefits Business Operations today. You will be the founding operator, reporting to the Head of Benefits Business Operations, and will directly shape how this function evolves, including its future scope, structure, and investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits Business Operations is responsible for how Gusto’s Benefits business improves and scales. The team operates across three domains: Automation, Carrier, and Quality, each focused on improving different parts of the operational system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Labs sits across these domains as the governance layer for operational change. It ensures ideas are tested rigorously, measured consistently, and scaled intentionally. Labs partners closely with org leadership, product, engineering, and transformation teams to turn strategy into execution and build systems that improve how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate and continuously improve the system that governs operational change across Benefits.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own intake and triage:\u0026lt;/strong\u0026gt; Run the AI-powered intake system that classifies, routes, and prepares incoming work. Determine the right path for each request and improve the system over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Run pilot governance:\u0026lt;/strong\u0026gt; Ensure every pilot follows a clear structure with defined success metrics, checkpoints, and outputs. Use AI-driven workflows to manage execution and produce recommendations to scale, iterate, or stop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise design quality:\u0026lt;/strong\u0026gt; Pressure-test hypotheses, refine success criteria, and hold Pilot Leads accountable to standards. Improve the quality of work across the system without taking ownership away from teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve the system:\u0026lt;/strong\u0026gt; Extend the existing agent and automation architecture across the Labs lifecycle, including intake routing, workflow execution, evidence synthesis, and readout generation. Increase speed, scope, and reliability over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solve systemic problems:\u0026lt;/strong\u0026gt; Identify inefficiencies in how operational change moves through the organization and convert repeatable problems into scalable, AI-powered workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive decision-making:\u0026lt;/strong\u0026gt; Develop analytical approaches and produce clear, evidence-based narratives that align stakeholders across product and CX and influence leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional work:\u0026lt;/strong\u0026gt; Own coordination across product, engineering, operations, enablement, and business partners. Manage complexity, align stakeholders, and deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create clarity in ambiguity:\u0026lt;/strong\u0026gt; Lead discussions on complex operational and product topics, helping teams converge on decisions and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Produce leadership-ready outputs:\u0026lt;/strong\u0026gt; Deliver structured readouts, post-mortems, and recommendations using AI to generate and validate evidence efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the future of Labs:\u0026lt;/strong\u0026gt; Use what you build and learn to inform the long-term operating model, team structure, and investment strategy for Benefits Labs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the bar for others:\u0026lt;/strong\u0026gt; Coach Pilot Leads and BizOps partners on AI-powered ways of working and hold a high standard for execution quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven ownership:\u0026lt;/strong\u0026gt; You’ve owned outcomes across complex, cross-functional work and consistently delivered results end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native builder (core requirement):\u0026lt;/strong\u0026gt; You don’t just use AI tools. You build with them. You’ve designed and deployed AI agents, automations, or workflows that execute multi-step work, and you’ve measured the leverage created. This is required for success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems thinker:\u0026lt;/strong\u0026gt; You identify root causes at the process level and build solutions that scale. You improve how teams operate, not just your own output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong data fluency:\u0026lt;/strong\u0026gt; You can structure problems, define success metrics, and turn data into clear, decision-driving narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operator + coach:\u0026lt;/strong\u0026gt; You raise the quality of work around you through direct feedback, clear standards, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leader:\u0026lt;/strong\u0026gt; You’ve led initiatives across product, engineering, and operations and can drive alignment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with ambiguity:\u0026lt;/strong\u0026gt; You create structure where none exists and move work forward without perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum experience:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; 4+ years in operations, program management, or business operations in a SaaS, technology, or operationally complex environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Experience in benefits, insurance, or brokerage operations. Experience working with operational metrics (e.g., cycle time, quality, throughput). Direct experience building or managing AI agents in a production or operational context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $98,725/year to $116,000/year in Denver \u0026amp;amp; most major metro locations, and $114,285/year to $140,000/year for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7899871/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8078212","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499880,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"100410","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"123000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"145595","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8078212,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017539","title":"Benefits Advising (Renewals) Leader","company_name":"Gusto, Inc.","first_published":"2026-07-29T11:15:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a leader for our Benefits Advising team who is passionate about providing small business owners and their employees with the best customer experience and expert benefits advice. You will lead a licensed benefits advisor organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment. You’ll be a great fit if you also have experience in effectively managing OKR/team initiatives while also leading a high performing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Benefits Advising team\u0026lt;/strong\u0026gt; at Gusto is focused on understanding the health insurance needs of small businesses, and consulting on solutions to help their employees thrive. The Benefits Advising leader will empower a team in Gusto’s licensed advising renewal organization, ensuring our customers offer the best health insurance and benefits offerings for their employees. This role will balance both customer impact and operational excellence: you’ll be responsible for driving customer retention, expansion, and exceptional customer experience at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your team will support small business owners in accessing the best health insurance and holistic benefits offerings - including ancillary coverage, tax-advantaged accounts, and retirement plans like 401(k). Much of this work is centered around small group health insurance, including fully insured and level-funded plans, where tailored guidance is essential for customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll directly empower a team of 10-15 licensed advisors and specialists, guiding them through renewal cycles and enabling them to serve as trusted advisors to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower \u0026amp;amp; Coach to Operational Excellence: \u0026lt;/strong\u0026gt;Provide regular coaching and performance management (via 1:1s and monthly reviews) focused on technical mastery, customer-centricity, and hitting KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention and revenue growth\u0026lt;/strong\u0026gt;: Deliver on retention targets by ensuring tailored, high-quality renewal experiences through a customer’s renewal and ongoing benefits experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve the customer experience\u0026lt;/strong\u0026gt;: Use customer feedback and data to identify and drive improved processes and deliver more holistic, outcomes-focused advising. Act as project manager for large-scale, cross-functional initiatives that result in better outcomes for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead change management\u0026lt;/strong\u0026gt;: Guide organization-wide improvements, enabling advisors and managers to adapt and thrive in a dynamic environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster culture and engagement\u0026lt;/strong\u0026gt;: Build a culture rooted in Gusto’s values, creating an environment of trust, feedback, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work cross-functionally\u0026lt;/strong\u0026gt;: Partner with Product, Carrier Ops, Sales, and other CX teams to act as the voice of the Advisor by surfacing feedback to improve tooling, training, workflows, and the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion AI integration: \u0026lt;/strong\u0026gt;Identify high-impact opportunities, coach your team to build critical AI fluency, and shape the future of our customer journey by leveraging new tools for smarter, more proactive customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of formal leadership experience in benefits advisory, customer success or renewals, or a similar field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with small group health insurance (fully insured, level-funded or PEO models) is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive revenue growth, customer retention, and expansion through consultative renewal and upsell strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytic and strategic thinker with the ability to translate data into insights and actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational skills, proactive approach to process improvement, and previous experience driving initiatives and best practices that improve customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate and adopt AI tools strategically to \u0026lt;strong\u0026gt;measurably improve advisor productivity, customer retention, and operational efficiency\u0026lt;/strong\u0026gt;—while balancing innovation with risk management, compliance requirements, and maintaining customer trust in a licensed advisory context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with technology/automation solutions such as \u0026lt;strong\u0026gt;Salesforce, APIs, and benefits administration platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with the ability to align leaders across CX, Sales, and Product, to lead high-impact initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mentality with a first-principles-thinking approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in and can lead a team through a fast-paced environment with constant change and rapid growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to make measured, objective, \u0026lt;strong\u0026gt;data-driven decisions\u0026lt;/strong\u0026gt; on a daily basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds (or will be expected to hold) a \u0026lt;strong\u0026gt;Life \u0026amp;amp; Health insurance license\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;Our cash compensation amount for this role is $86,530/yearly - $106,000/yearly in Phoenix and $92,245/yearly - $113,000/yearly in Denver, Chicago and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8078212/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8002008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469661,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8002008,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-000136","title":"Business Development Representative ","company_name":"Gusto, Inc.","first_published":"2026-06-15T18:34:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re expanding our Sales team and looking for driven Business Development Representatives (BDRs) to generate new opportunities. As a BDR, you\u0026#39;ll be the first point of contact for prospective customers. Your responsibility will be to identify businesses that could benefit from Gusto, reaching out through thoughtful cold outreach, and starting conversations that turn into real opportunities for our Account Executives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-energy, prospecting-focused role built for someone who\u0026#39;s hungry to grow a career in sales. You\u0026#39;ll spend your days researching accounts, running outbound campaigns across phone, email, and social, and qualifying interest before handing off well-vetted opportunities. You\u0026#39;ll learn the fundamentals of a top-tier sales motion and have a clear path to advance into a closing role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outbound Prospecting:\u0026lt;/strong\u0026gt; Conduct over 100 cold calls to prospective buyers, facilitating next steps such as scheduling meetings for account executives to further qualify leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Qualify Opportunities:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Identify and nurture a large volume of prospects to qualify leads through multiple channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educate \u0026amp;amp; Inspire:\u0026lt;/strong\u0026gt; Communicate Gusto’s value to prospects and customers, highlighting how our platform helps businesses streamline operations and better serve their employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with AEs:\u0026lt;/strong\u0026gt; Partner with Account Executives to drive pipeline generation, account planning, and meeting conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain CRM Hygiene: \u0026lt;/strong\u0026gt;Accurately log all activities and insights in Salesforce and maintain a disciplined, data-driven approach to outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hit Goals \u0026amp;amp; Grow: \u0026lt;/strong\u0026gt;Consistently meet monthly and quarterly quotas and metrics, while contributing to a high-performing team culture focused on results and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency: \u0026lt;/strong\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of sales or outbound prospecting experience, ideally in SaaS, HCM, HR Tech, or FinTech but specific industry experience not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in outbound prospecting and sales strategy, with a proven track record of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced written and verbal communication skills, with the ability to craft and deliver compelling messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of Salesforce, Outreach, Zoominfo, Claude (or other AI Models) and similar tools with demonstrated mastery in managing the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment in handling complex situations, including decision-making in ambiguous or challenging scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes initiative and requires minimal direction, with the ability to work independently and collaboratively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the accounting industry or payroll/HR tech and its role in business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage with high-level decision-makers and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role ranges from $27.17 - $31.90 per hour with a 20% commission structure in the Denver location. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8002008/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8132532","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521514,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"65634","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"80400","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"95170","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8132532,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017795","title":"Business Insurance Account Executive","company_name":"Gusto, Inc.","first_published":"2026-09-14T12:11:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and licensed Property \u0026amp;amp; Casualty (P\u0026amp;amp;C) Insurance Broker to join our team as part of a critical pilot to launch a P\u0026amp;amp;C broker model at Gusto. You will be essential in evolving Gusto\u0026#39;s business insurance channel by acting as a licensed agent to quote and issue business insurance policies with our NEXT Insurance carrier partner. You will use your expertise to provide direct support and an improved experience for small business customers with complex insurance needs, helping to capture meaningfully higher revenue and accelerating the development of our AI Insurance Advisor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team is crucial to solving customer experience gaps and optimizing our offline insurance channels. You will be a SME who is part of the \u0026quot;human-in-the-loop\u0026quot; workflows required to train and optimize Gus as an AI insurance advisor. Our collective vision is to be an expert advisor that supports small businesses through every stage of growth, with this pilot being key to establishing our digital insurance agency and licensed agent integration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make outbound dials to prospective and existing small business clients to assess their complex P\u0026amp;amp;C insurance needs and recommend suitable coverage options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quote and issue Property \u0026amp;amp; Casualty policies, primarily with the NEXT Insurance carrier, in our offline sales channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve required daily, weekly, and monthly sales activity expectations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide human-in-the-loop support to optimize the AI Insurance Advisor, Gus, and assist customers with more complex needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain client relationships, manage policy renewals, and facilitate changes or endorsements to existing policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted liaison between clients and carriers, including assisting clients with reports of losses and claims settlement when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work to cross-sell and up-sell additional P\u0026amp;amp;C lines of coverage and strive to achieve monthly production goals for units and/or revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date client records and policy documentation within CRM systems (SFDC workflow).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on industry trends, products, regulations, and underwriting guidelines to provide accurate advice and ensure compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in the field:\u0026lt;/strong\u0026gt; Proven experience in insurance sales or brokerage, with coverage level knowledge of commercial P\u0026amp;amp;C products (e.g., Workers\u0026#39; Compensation, BOP, Commercial Auto, E\u0026amp;amp;O). \u0026lt;strong\u0026gt;[4+ years]\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Licensing:\u0026lt;/strong\u0026gt; An active \u0026lt;strong\u0026gt;Property \u0026amp;amp; Casualty insurance producer’s license\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Interpersonal Skills:\u0026lt;/strong\u0026gt; Excellent verbal and written communication, active listening, and strong interpersonal skills to build rapport and explain complex concepts clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales \u0026amp;amp; Negotiation:\u0026lt;/strong\u0026gt; Strong sales and negotiation abilities with a proven ability to meet sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Working knowledge of carrier quoting systems, proficiency in insurance software, and familiarity with CRM systems like Salesforce (SFDC).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mindset:\u0026lt;/strong\u0026gt; A demonstrated passion for delivering an incredible customer experience and genuine empathy for small business owners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attributes:\u0026lt;/strong\u0026gt; Highly self-motivated, goal-oriented, and an entrepreneurial ownership mentality to thrive in a fast-paced, high-energy environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency\u0026lt;/strong\u0026gt;: Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $109,390 to $134,000 OTE for Denver, Atlanta, Chicago \u0026amp;amp; Las Vegas. $102,855 to $126,000 OTE for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8132532/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8022493","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477916,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"167345","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"205000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"242650","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8022493,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017519","title":"Channel Partnerships Manager, Investor Ecosystems (VC \u0026 PE)","company_name":"Gusto, Inc.","first_published":"2026-06-23T17:54:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a VC \u0026amp;amp; PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of partnerships, investing, and go-to-market strategy. You’ll own how Gusto engages with the investor ecosystem in a way that is thoughtful, scalable, and aligned with long-term business priorities, and you’ll be accountable for the results of that motion across the function. Rather than managing a broad set of one-off relationships, this role focuses on building \u0026lt;strong\u0026gt;high-leverage, programmatic ecosystem partnerships\u0026lt;/strong\u0026gt; that consistently show up early in a founder’s journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner closely with teams across various Partnerships teams, Marketing, Events, and Sales to define the right portfolio, engagement model, and success metrics for this motion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Partnerships function sits within Gusto’s broader Partnerships organization. We work cross-functionally to extend Gusto’s reach through trusted partners, while ensuring our motions scale sustainably over time.\u0026amp;nbsp;This team acts as a connective layer between the startup ecosystem and Gusto’s go-to-market engine—balancing long-term relationship building with clear ownership, guardrails, and outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Gusto’s VC \u0026amp;amp; PE partnership strategy end to end, \u0026lt;/strong\u0026gt;accountable for results across the function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain a clear partner portfolio, including which partners warrant 1:1 investment versus scaled engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable, programmatic partnership motions (e.g., portfolio company programs, founder and operator education, marketplace or platform integrations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the Tier 1 point of contact for a core group of high-impact ecosystem partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Partner Marketing and Events to design scalable programs and moments of engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Recruit and other internal teams to align on net-new partner sourcing over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate ecosystem impact across metrics such as ARR, pipeline influence, and founder reach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Gusto externally as a credible, recognized voice in the VC \u0026amp;amp; PE ecosystem, and provide thought leadership to internal teams and external partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in partnerships, ecosystem development, venture or growth programs, or adjacent roles, with a track record of function-level impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years of experience with the venture capital and private equity ecosystem\u0026lt;/strong\u0026gt;, including founders, operators, and investors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead complex, cross-functional partnership initiatives that balance relationship depth with scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment around where to invest time and where to say “not now”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working cross-functionally and influencing without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate ambiguous inputs into clear strategy and execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at or closely with a VC or PE firm, high-growth company, or ecosystem platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in program design, portfolio engagement, or platform partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating partnership impact beyond direct revenue attribution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is \u0026lt;strong\u0026gt;$153,000 to $195,000 USD for Denver, Phoenix, Atlanta metro areas\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; $180,815 to $230,000 USD \u0026lt;/strong\u0026gt;for\u0026lt;strong\u0026gt; San Francisco \u0026amp;amp; New York \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;$146,940-$185,000 CAD for Toronto.\u0026lt;/strong\u0026gt; Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390460,"name":"Channel Partnerships","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8022493/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8024433","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478735,"location":{"name":"United States"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"120000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"141000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"162000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8024433,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017504","title":"Compliance Manager, Broker-Dealer \u0026 Investment Adviser","company_name":"Gusto, Inc.","first_published":"2026-06-23T18:09:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Manager, Broker-Dealer \u0026amp;amp; Investment Adviser is an essential member of the Gusto Retirement Compliance Team, reporting to the Compliance Lead (Director). This role is the operational engine of the compliance program — owning execution, testing, surveillance, and day-to-day program management across both the RIA and BD entities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you would assist in supervising the compliance programs (including the governance of AI tools used across the compliance program), drive exam readiness, and ensure the program is running effectively, documented thoroughly, and defensible under SEC and FINRA scrutiny. This is not a policy-only role, and it is not a passive-user-of-technology role. It requires someone who can move fluidly between strategic oversight and hands-on execution, who understands what it means to carry a compliance program in a regulated financial services environment, and who can serve as a supervisory principal over compliance and AI, ensuring tools are deployed lawfully, outputs are validated, and the program evolves alongside regulatory expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto operates RIA and BD affiliated entities, serving customers across the retirement savings landscape. Our Compliance Team is a lean, high-impact function responsible for maintaining robust, defensible compliance programs across both regulatory regimes, built to scale alongside the business. That includes staying ahead of how AI is reshaping compliance operations: the team actively governs and oversees AI tools used across the program, identifies where AI can responsibly expand team capacity, and ensures that any AI use meets the supervisory standards required by SEC and FINRA. We are building a compliance program that is both modern and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and maintain FINRA state registration obligations across all required jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support employee registration filings including U4, U5, fingerprints, and background checks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the compliance calendar — track deadlines, drive timely completion, and escalate to the Compliance Lead as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the annual review and testing cycle across all compliance program areas: advertising, complaints, AML, trade errors, books and records, vendor due diligence, cyber, OFAC, gifts and entertainment, fees and expenses, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own electronic communications surveillance in Global Relay including keyword configuration and user access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead advertising and collateral approval including FINRA submissions, the advertising log, and annual advertising training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Code of Ethics attestation cycles, desktop procedure management, and client agreements and disclosures review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Compliance Lead with regulatory filings including ADV and CRS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and administer compliance training materials across key program areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage compliance tools including user management, brokerage feed links, and ongoing configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to AI-focused enhancements to the compliance program and identify automation opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as liaison with the Firm\u0026#39;s compliance consulting firm and support the Compliance Lead on regulatory exams, regulator requests, and upmarket initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ compliance experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, with deep working knowledge of FINRA Rules , the SEC Rules (including the Marketing Rule, Reg S-P and Reg S-ID), GLBA, and Bank Secrecy Act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running supervisory control testing and advertising review across both RIA and BD entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance technology (e.g., ComplySci, Global Relay), books and records obligations under Rules 17a-4 and 204-2, and AI governance frameworks in a regulated environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience executing compliance testing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills — able to document compliance work to withstand regulatory scrutiny\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active SIE, Series 7, and Series 24 licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple programs and workstreams simultaneously in a lean, high-accountability team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools in a compliance context and a clear understanding of where human oversight is non-negotiable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $110,640/yr to $136,456/yr in Denver \u0026amp;amp; most major metro locations, and $133,615/yr to $164,792/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8024433/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8143042","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524039,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"23.08","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"25.97","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"28.85","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8143042,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017757","title":"Conversion Operations Associate","company_name":"Gusto, Inc.","first_published":"2026-08-20T01:37:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a detail driven problem solver who thrives on precision. As a ConversionOps Associate, you\u0026#39;ll independently manage the transfer of retirement plans from prior providers onto our platform. That means validating asset allocations, reconciling trust data, and establishing participant loan records before going live. You\u0026#39;ll partner closely with CX Onboarding, Compliance, and Reconciliations to catch discrepancies before they become downstream problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by high stakes work, get satisfaction from finding the one number that doesn\u0026#39;t add up, and want to build the operational foundation that makes every conversion go smoothly, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto 401(k), conversions are the foundation of trust. Before a plan ever starts, our ConversionOps team has already moved every dollar, every loan, and every historical record into place, accurately and on time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own asset allocations.\u0026lt;/strong\u0026gt; Independently manage participant level asset allocations during plan conversions, ensuring accurate parsing, validation, and allocation of transferred funds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reconcile with precision.\u0026lt;/strong\u0026gt; Review trust reports and legacy provider data to reconcile asset balances prior to system upload, and validate fund mapping, participant elections, and allocation logic to support accurate account setup at go live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolve discrepancies.\u0026lt;/strong\u0026gt; Perform ad hoc reconciliation of cash movements and asset balances during and after conversion, and drive open items to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish loan records.\u0026lt;/strong\u0026gt; Set up and configure participant loan records during conversion, ensuring accurate balances, repayment schedules, and payroll alignment prior to plan activation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Protect data integrity.\u0026lt;/strong\u0026gt; Ensure historical data supports downstream compliance testing and reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Catch issues early.\u0026lt;/strong\u0026gt; Identify gaps or inconsistencies in source data, and partner proactively with client facing teams to resolve them before go live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eliminate downstream pain.\u0026lt;/strong\u0026gt; Make sure all required data is collected, validated, and uploaded accurately before plan activation, so testing, compliance, and 5500 processing can run without rework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross functionally.\u0026lt;/strong\u0026gt; Partner closely with Client Success, Onboarding, Compliance, and Reconciliations to resolve discrepancies in trust reports, asset allocations, and participant level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve how we work.\u0026lt;/strong\u0026gt; Contribute to automation initiatives and tooling enhancements that improve conversion accuracy and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of experience\u0026lt;/strong\u0026gt; in retirement plan administration, financial operations, or onboarding focused operational roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong understanding of contribution types\u0026lt;/strong\u0026gt; (pre tax, Roth, employer), loan structures, and participant level retirement data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced proficiency in Excel\u0026lt;/strong\u0026gt;, including lookup functions, pivot tables, data validation, and error analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to independently manage competing priorities\u0026lt;/strong\u0026gt; in a high volume, deadline driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability\u0026lt;/strong\u0026gt; to shift with changing priorities without losing focus on quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quick product mastery\u0026lt;/strong\u0026gt; to pick up new tools and platforms fast and can speak to them with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytical mindset \u0026lt;/strong\u0026gt;with high attention to detail and a systems thinking orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) experience\u0026lt;/strong\u0026gt; supporting plan conversions, asset transitions, loans, or trust reconciliation preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear-headed problem solving\u0026lt;/strong\u0026gt; — you diagnose issues at both individual and systemic levels and implement solutions that stick\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $25.86/hour to $29.09/hour in Denver.\u0026amp;nbsp; Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8143042/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7983701","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464611,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7983701,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000135","title":"Customer Support Specialist, Health Insurance Benefits","company_name":"Gusto, Inc.","first_published":"2026-06-04T17:01:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer\u0026#39;s shoes. Sometimes, you won\u0026#39;t know the correct answer, but you are the kind of person who is always up for the challenge. We can\u0026#39;t promise it will be easy, but we can promise it will be time well spent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will own customers\u0026#39; inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be expected to work a full-time 40-hour/week schedule during our hours of operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate closely with other advocates and across the company to influence product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;(\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;. You will navigate multiple digital systems and use customer data to inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountable:\u0026lt;/strong\u0026gt; A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manages Stress Effectively: \u0026lt;/strong\u0026gt;You\u0026#39;re\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethical: \u0026lt;/strong\u0026gt;You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Great written and verbal communicator: \u0026lt;/strong\u0026gt;You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $20.51/hr—23.08/hr in Denver and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7983701/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7656216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371412,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"186810","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252194","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7656216,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016966","title":"Data Scientist, Risk ","company_name":"Gusto, Inc.","first_published":"2026-03-26T11:14:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Data Scientist supporting Risk, you will play a crucial role in leveraging experimentation, statistical inference, and causal analysis to drive strategic decision making that contributes to the overall success of our organization. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a passion for applying these skills to help small businesses thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you’ll be working with an established team and risk leaders in Engineering, Product, Design, Operation, Identity and Compliance. You\u0026#39;ll define and track metrics that help us understand our business performance, and dive deep into our risk stack data to deliver insights and answer questions. You’ll also integrate AI-assisted practices to accelerate analysis, enhance rigor, and expand the reach of insights across Gusto. This role is an equivalent of Staff-level, with an expectation of owning experimentation and building risk models that will have direct impact on business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a San Francisco-based role with expectations to be in office Tuesdays and Wednesdays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner and Execute: \u0026lt;/strong\u0026gt;Translate ambiguous stakeholder questions into clear, testable analyses. Structure complex business problems, identify drivers of performance, and communicate actionable insights to influence product or business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Depth:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Use sound statistical reasoning and experimentation frameworks to separate signal from noise. Select appropriate analytical techniques that balance rigor and speed, and leverage AI-assisted analytics to surface drivers of product performance, separating signal from noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Models and Leverage AI:\u0026lt;/strong\u0026gt; use Claude Code to enhance analytical approaches. Build risk models and present recommendations to process and project enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Measurement: \u0026lt;/strong\u0026gt;Design and interpret experiments within your domain. Work with stakeholders to define success metrics, measure impact, and communicate trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Tell clear, data-driven stories that connect findings to business strategy. Adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution: \u0026lt;/strong\u0026gt;Own end-to-end delivery of analyses and metrics for your product area. Collaborate with cross-functional peers to scope, prioritize, and deliver insights that inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Risk DS and risk modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and comfort with Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, and experimental design to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $186,000/yr - $230,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7656216/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8111984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513905,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"160000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"190000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"220000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8111984,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017746","title":"Design Systems, Staff Product Designer","company_name":"Gusto, Inc.","first_published":"2026-08-14T15:27:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a AI-native Design Systems Designer to join Gusto\u0026#39;s Builder Enablement team — the team responsible for Workbench, Gusto\u0026#39;s internal design system, and for how every designer and engineer at Gusto ships high-quality work with AI assistance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at an exciting and genuinely new intersection: deep design systems craft combined with fluency in AI-assisted workflows. You\u0026#39;ll help evolve and maintain Workbench at a pivotal moment — we\u0026#39;re mid-Brand Refresh, actively building AI tooling to improve how builders interact with the system, and expanding how the design system serves LLMs and AI-assisted products as much as it serves human designers. The ideal candidate is a rigorous systems thinker with strong component and token expertise who is excited about using AI tools as a core part of how they work, not just an add-on. We use Figma as a helper tool, but our deliverables are code.\u0026amp;nbsp;The level of this role is similar to/equivalent of a Senior Staff-level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Builder Enablement team\u0026#39;s mission is to make high-quality, AI-assisted shipping the default for every builder at Gusto. We own Workbench, Gusto\u0026#39;s design system, but we also own how it gets expressed to AI tools and builders. Our work spans component design and documentation, token architecture, AI tooling (including MCP servers, prompt engineering, and eval systems), and supporting the broader design and engineering org in using the system well.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a small, tight-knit team of designers and engineers embedded within Gusto\u0026#39;s design organization, led by our CDO, Amy Thibodeau. We care deeply about craft, systems thinking, and making complex things feel simple for the people who depend on us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Product Design at Gusto is made up of over 70 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain Workbench components and patterns, including complex components with variables, variants, and tokenized styles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve semantic and functional token architecture as we execute the Brand Refresh and move toward theming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our engineering team to ensure component consistency including coded implementations — pairing on design decisions, reviewing implementations, contributing to technical plans, and committing your own PRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to AI tooling that helps designers and engineers use Workbench correctly — including structured documentation, storybook examples, and content that makes the system legible to LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support product designers and engineers through Office Hours, Slack, and async review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and publish design decisions, usage guidance, and component rationale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in systemic decisions about component architecture, naming conventions, and migration strategy — especially in the context of the ongoing Brand Refresh\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Systems Experience: 4\u0026lt;/strong\u0026gt;+ years working on a product design systems team through the full lifecycle — design, implementation, documentation, and adoption. Experience with token architecture and component API design is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Design Experience: \u0026lt;/strong\u0026gt;7+ years experience working on a product design team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency: \u0026lt;/strong\u0026gt;Genuine experience using AI tools (Claude, Copilot, or similar) as a meaningful part of your workflow — not just experimentally. Comfort directing AI assistance, evaluating its output, and knowing where human judgment is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen:\u0026lt;/strong\u0026gt; Ability to pair effectively with engineering, understand technical plans and constraints, and contribute meaningfully to implementation decisions and code repos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accessibility Minded: \u0026lt;/strong\u0026gt;A solid understanding of WCAG AA guidelines and how accessibility considerations shape component and token decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Skill: \u0026lt;/strong\u0026gt;Expert knowledge of AI design tools and Figma, including complex component construction, variable and token usage, prototyping, and basic Github process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Integrity: \u0026lt;/strong\u0026gt;High degree of design craft and polish, with a strong point of view about what good looks like in a design system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Documentation expertise and the ability to educate and align peers across disciplines. Demonstrated ability to advocate for systemic consistency while remaining collaborative and service-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Experience: \u0026lt;/strong\u0026gt;Experience with LLM-readable documentation, MCP servers, or AI-assisted design tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $147,000/yr to $215,000/yr in Denver, and $178,000/yr to $253,000/yr in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8111984/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7961009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456566,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"92915","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"111500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"130081","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7961009,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017248","title":"Employee Relations Partner","company_name":"Gusto, Inc.","first_published":"2026-08-04T17:14:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Gusto is seeking a dynamic and experienced HR professional to take on a unique and critical role within our organization. As an Employee Relations Partner, you will serve as a trusted advisor and strategic partner to frontline managers and skip-levels, with a particular focus on navigating complex, high-stakes employee matters with sound judgment and care. This role sits at the intersection of people advocacy and organizational risk. You\u0026#39;ll regularly partner with Legal, People Partners, and business leadership to resolve sensitive workplace issues, high-risk performance cases, and make judgment calls that meaningfully impact both individuals and the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a key driver in fostering a culture of performance enablement, inclusivity, and respect within the Gusto community; ultimately enabling Gusto to live into its promise of being the global People Platform. As the People Team continues to build and grow our shared services model, the Employee Relations Partners will be key players within the model and provide 1:1 connection between the business and People Team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI-forward mindset. You thoughtfully use AI to work more effectively—synthesizing information, identifying patterns, drafting communications, and reducing administrative work—while applying sound judgment, protecting sensitive employee information, and keeping humans at the center of consequential decisions. You’re curious about how AI can improve Employee Relations work and willing to experiment within appropriate guidelines.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage all aspects of addressing employee concerns, workplace conflict resolution, and promoting a harmonious and inclusive work environment through investigations, developing disciplinary action plans, and mediating conversations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and support managers in setting clear performance expectations, providing regular feedback, and addressing development needs to foster an environment of continuous improvement. Facilitate implementation of performance management plans and offboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of HR regulations and ensure managers\u0026#39; adherence to Gusto policies and legal requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;closely with Legal and People Partners to assess organizational risk and determine appropriate courses of action on escalated cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate ambiguous, high-stakes employee situations with sound judgment, balancing employee experience with business and legal risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain thorough and legally defensible documentation across all ER cases, ensuring consistency and protecting the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns across cases and surface systemic risks to People leadership before they escalate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in HR, with minimum 2-4 years in an Employee Relations or HR Business Partner role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience handling complex, sensitive ER matters with discretion, sound judgment, and composure under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to hold multiple stakeholder interests simultaneously while keeping fairness and equity at the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cross-functional collaboration with Legal teams on escalated employee issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional knowledge of HR best practices, employment laws, and industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching and mentoring skills with the ability to inspire and guide managers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal abilities, facilitating successful collaboration with diverse teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical skills to interpret ER metrics and propose actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal education or training in interpersonal communication skills such as, facilitated conversation or mediations, non-violent communication, counseling, coaching, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a globally distributed company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $88,000 - $98,000 per year in Denver, and $105,000 - $118,000 per year for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7961009/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8094358","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506523,"location":{"name":"Denver, CO - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"138365","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"169500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"200629","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8094358,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017700","title":"Enablement Manager, Partners","company_name":"Gusto, Inc.","first_published":"2026-08-03T15:37:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Partnerships are one of Gusto’s strategic growth channels. As a Partner Enablement Manager, you\u0026#39;ll be at the heart of making those partnerships extraordinary and impactful to Gusto’s business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll own the end-to-end enablement strategy for our channel partner ecosystem—designing and delivering onboarding, continuous education and certification programs, and just-in-time resources that help partners and their teams confidently recommend and refer Gusto. You\u0026#39;ll work closely with the Channel Partnerships team, revenue teams, product, and marketing to ensure every partner has the knowledge and tools they need to drive real business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role that requires equal parts strategic thinking and hands-on execution. You\u0026#39;ll be comfortable navigating ambiguity, influencing without authority, and rapidly building scalable programs that meet our partners where they are.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of the go-to-market team responsible for driving pipeline and fueling growth across Gusto\u0026#39;s channel partners. We combine creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. Together, we\u0026#39;ve helped Gusto grow to serve hundreds of thousands of customers nationwide, and we\u0026#39;re just getting started.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define Gusto\u0026#39;s partner enablement methodology and establish the frameworks, principles, and standards that other enablement and channel teams adopt — ensuring consistency, quality, and scalability across partner segments and GTM programs. Build off of, adapt, and improve the existing enablement programs that exist today.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the internal authority on partner learning strategy, advising senior leadership on enablement investment, program design, and the conditions required for partners to activate, grow, and contribute to Gusto\u0026#39;s channel revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own function-level accountability for partner enablement outcomes, including partner-sourced revenue contribution, partner activation rates, and program ROI — and use that data to influence Gusto\u0026#39;s broader channel partner strategy and GTM prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment on partner enablement strategy across Revenue, Revenue Operations, Product, and Marketing at the VP and Director level, ensuring the partner experience is coherent, well-resourced, and continuously improving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver education programs, certification tracks, and just-in-time resources tailored to the specific professional needs of partners, applying learner-centered design principles with a bias toward measurable performance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the industry, regulatory landscape, and competitive dynamics, translating emerging trends into proactive enablement strategies before business needs are fully defined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and apply emerging AI tools and methodologies to accelerate program design, development, and delivery at scale — and help define Gusto\u0026#39;s point of view on AI\u0026#39;s role in partner enablement going forward alongside other enablement craft peers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Substantial experience in partner enablement, sales enablement, or professional training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in partner activation, engagement, and revenue contribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to independently lead learning initiatives end-to-end—from needs analysis through delivery and post-program evaluation—while managing multiple competing priorities with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and facilitating training sessions for professional audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, communication, and presentation skills, with the ability to influence stakeholders and work cross-functionally to ensure learning objectives translate into real partner performance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid foundation in education design, with the judgment to select appropriate modalities based on audience, speed, scale, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with content creation, curation, and knowledge management platforms, paired with a genuine passion for partnerships and a creative approach to making partners more successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in urgency and ambiguity, with the resilience, conflict management skills, and composure required to thrive in a fast-paced, partner-facing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25% annually to partner training events and industry conferences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $129,000/yr to $157,000/yr in Denver and Scottsdale and $154,000/yr to $188,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8094358/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7369003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3285814,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"183580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"218000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7369003,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016484","title":"Enterprise Application AI Engineer","company_name":"Gusto, Inc.","first_published":"2025-11-21T12:44:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Enterprise Applications AI Engineer, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $185,000-$205,000 /yr in Denver \u0026amp;amp; most remote locations, and $225,000-$250,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7369003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8205628","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3551369,"location":{"name":"Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"95745","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"112500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"129256","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8205628,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017991","title":"Executive Operations Partner","company_name":"Gusto, Inc.","first_published":"2026-09-16T14:32:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry Software is seeking an autonomous, forward-thinking Executive Operations Partner to sit at the center of how Symmetry runs. You will be the strategic right hand to our CEO, Elizabeth Oviedo, taking ownership of leadership operating rhythms, complex scheduling, and the operational support for the Symmetry steering committee as it navigates a pivotal growth transformation. This is a senior, high-impact role for a leader who anticipates needs by default, reduces friction before it surfaces, and wants the fast pace of a small, high-growth team with the backing of a mature, profitable business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry Software is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. Increasingly, our AI products are reshaping what’s possible for tax compliance infrastructure when it comes to accuracy and speed. Symmetry is the heart of the entire payroll industry, providing best-in-class software support stemming from our nearly four decades of experience seeing the most complicated tax and payroll scenarios across the country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own calendar management and meeting rhythms. Anticipate complex scheduling needs, streamline calendars for maximum impact, and eliminate conflicts before they form for CEO and Head of Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the Insights \u0026amp;amp; Operations Partner to operationalize meeting cadences and follow through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed AI-enabled systems into how Symmetry runs. Use AI to draft, synthesize, and accelerate the work meeting summaries and action-item extraction, inbox triage, first-draft comms and decks, research and briefing prep — then build the repeatable workflows, prompt libraries, and documentation that make the whole leadership team faster. Apply human judgment and Symmetry’s AI policies to everything that ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an extension of the leaders you support. Triage inboxes and prioritize responses so clients, employees, and key stakeholders get fast, high-quality answers; represent the CEO with external partners on priorities, timelines, and availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft executive presentations, company-wide comms, and off-site materials in partnership with the CEO for a range of internal and external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex travel and events. Coordinate quarterly travel for the CEO, Head of Engineering, and leadership team, and lead onsite and event planning with cross-org coordination for team off-sites, celebrations, and Symmetry traditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless expense and budget processes for key executives including the CEO and Head of Engineering in close coordination with finance partners, and establish new or improve existing administrative systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as a trusted thought partner, frames decisions and offers options; Proactively helps leaders and teams identify risks, surface solutions, and shape workflows to prevent issues and adapt to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts with delegated authority on behalf of leader, making calls on routine decisions and requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as a culture carrier and strengthens team identity through your interactions with individuals and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influences beyond direct leaders across the business, anticipating needs and future risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years\u0026lt;/strong\u0026gt; supporting VP-level or above executives, including calendaring for multiple executives, complex travel, and event planning — or equivalent relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated AI fluency\u0026lt;/strong\u0026gt; you have built systems around. You can walk us through specific AI workflows you designed, documented, and got others to adopt — not just tools you have tried. You write structured prompts with real context and constraints, you critically review output before it reaches an executive, and you protect sensitive data by default.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;An autonomous, strategic working style.\u0026lt;/strong\u0026gt; You find ways to add value to the CEO and the leadership team without prompting or significant guidance. You navigate ambiguity, balance tradeoffs in high-stakes projects, and see around corners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence across leaders and teams.\u0026lt;/strong\u0026gt; You build trust with executives and cross-functional partners through clarity, follow-through, and discretion, and you mentor others in the craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outstanding organization\u0026lt;/strong\u0026gt; and judgment under pressure. Incredibly detail-oriented, able to prioritize competing assignments, and calm when responsibilities shift — with a great deal of common sense and a bias toward \u0026quot;find a way.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong written and spoken communication\u0026lt;/strong\u0026gt;, plus project management from conception to completion, and complete confidentiality, tact, and discretion on all business matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture builder.\u0026lt;/strong\u0026gt; A strong instinct for bringing people together and collaborating with the workplace experience team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficiency with Google Suite and AI Tooling\u0026lt;/strong\u0026gt;: Gmail, Calendar, Drive, Docs, Sheets, Notion, ChatGPT, Gemini, Claude or others\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $82,130 to $101,294 in Scottsdale \u0026amp;amp; most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":59250,"name":"Leadership Operations","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"Scottsdale, AZ- Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8205628/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8069947","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496605,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"135320","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"159000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"182682","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8069947,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017580","title":"Expansion Account Manager Leader","company_name":"Gusto, Inc.","first_published":"2026-08-03T09:54:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Leader of Account Management, you\u0026#39;ll manage a team of 12+ Account Managers who own the full customer lifecycle post-sale, from value based selling through to activation and adoption. The measure of success in this role is Net Dollar Retention: durable expansion revenue, value realization and retention. This is a people-leadership role first — you\u0026#39;ll coach your team toward AI-native ways of working, not just AI-aware, and hold a genuinely high performance bar for a team built to own outcomes end to end.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Management team helps small businesses get real value out of Gusto\u0026#39;s products. Each team understands their entire book of business and anticipates their needs, identifies growth opportunities as they occur, builds and develops pipeline and positions the right solution for each customer. From there they drive activation and adoption leading to customer value realization and retention. You\u0026#39;ll join a peer group of experienced leaders and should expect your team\u0026#39;s size and scope to grow over time as we continue investing in this team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Leadership \u0026amp;amp; Team Performance\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a high-performing Account Management team, holding a high bar for both value based selling, revenue results and coaching quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a weekly cadence of forecast calls, pipeline review, and activity coaching (dials, connects, and other lead indicators) that ties directly to revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive goal setting, sales strategy, and hands-on coaching to exceed expansion and retention targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and drive team-level AI adoption goals; model AI-fluent workflows for your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Revenue Growth \u0026amp;amp; Full-Lifecycle Ownership\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a proactive outbound motion that drives expansion revenue across your team\u0026#39;s book.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure your team stays engaged post-sale, driving product activation, adoption, and utilization to convert expansion into durable retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize sales processes and KPIs across the full funnel, from expansion to retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Operational Excellence \u0026amp;amp; Strategic Execution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage customer and usage data to refine segmentation, targeting, and account strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know your numbers: report pipeline, forecast, and performance data up to the business clearly and regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement tools and workflows, including AI, to boost team productivity and efficiency, with quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading high-performing SaaS/tech Account Management or Sales teams, with a track record of driving expansion revenue, retention, and quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own the full customer lifecycle — from outbound prospecting and value based - consultative selling through post-sale activation and adoption strategies that drive measurable retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in value based selling, sales coaching, pipeline management and forecasting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable holding a consistent high performance bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen — able to produce pipeline, forecasting, and performance data and use it to coach a team and report clearly to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in fast-paced, high-growth environments with strong change management skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication and influence abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work and lead. Track record of driving AI adoption and fluency within a team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $144,000 to $220,000 OTE in Denver \u0026amp;amp; Atlanta. $127,000 to $213,000 OTE for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8069947/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7773805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA - Remote; Chicago, IL - Remote; Denver, CO - Hybrid; Las Vegas, NV - Remote; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7773805,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":null,"title":"Future Opportunities: Channel Sales Experience","company_name":"Gusto, Inc.","first_published":"2026-04-01T16:33:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Partner Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026.\u0026lt;/strong\u0026gt; In these roles, you will own each partner relationship from first conversation to lasting collaboration—delivering exceptional experiences and driving meaningful results for accounting firms or financial advisors and their clients. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Partner Sales organization is growing, and we’re always looking to meet future teammates who are passionate about helping accountants and financial advisors transform the way they serve small businesses. Whether your strengths lie in acquiring new partnerships or nurturing long-term relationships, we’d love to connect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our GustoPro Sales team partners with accounting firms and financial advisors nationwide to help them onboard their clients to Gusto and unlock the full value of our platform. We’re building a talent pipeline for future Account Executive and Account Manager opportunities—both roles focused on empowering our accountant partners and financial advisors, driving adoption, and growing shared success across the Gusto ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nurture Partner Relationships\u0026lt;/strong\u0026gt;: Build and manage trusted relationships with accounting firm partners. Grow existing relationships by helping firms activate more clients and deepen their engagement with Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop \u0026amp;amp; Close Business: \u0026lt;/strong\u0026gt;Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Partners\u0026lt;/strong\u0026gt;: Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and Customer Success to improve the partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range across multiple levels. Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional sales experience \u0026lt;strong\u0026gt;in payroll, HCM, SaaS, or HR tech with a focus on accounting firms or financial advisors.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of proven success managing or acquiring a book of business with measurable quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience working with accountants, financial advisors, payroll, HR tech, or financial services.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in consultative, relationship-based sales and value-driven conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001931","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA - Remote; Chicago, IL - Remote; Denver, CO - Hybrid; Las Vegas, NV - Remote; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8001931,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":null,"title":"Future Opportunities: Early Career Sales Talent","company_name":"Gusto, Inc.","first_published":"2026-06-11T18:45:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in 2026.\u0026lt;/strong\u0026gt; If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;854\u0026quot; data-end=\u0026quot;1168\u0026quot;\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for \u0026lt;strong data-start=\u0026quot;948\u0026quot; data-end=\u0026quot;993\u0026quot;\u0026gt;future sales and onboarding opportunities\u0026lt;/strong\u0026gt; in 2026. These roles are ideal for early-career sales talent who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1170\u0026quot; data-end=\u0026quot;1649\u0026quot;\u0026gt;As a member of our Sales or Onboarding teams, you’ll own customer experience from first conversation through successful adoption—helping small businesses select Gusto and navigate their first steps with us. You’ll handle inbound calls and chats while potentially engaging in some outbound outreach to prospective or current customers. Through empathy, problem-solving, and advisory selling, you’ll make an immediate impact on how our customers experience Gusto from day one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2185\u0026quot; data-end=\u0026quot;2330\u0026quot;\u0026gt;Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2416\u0026quot; data-end=\u0026quot;2543\u0026quot;\u0026gt;Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2546\u0026quot; data-end=\u0026quot;2637\u0026quot;\u0026gt;Support customers through the onboarding process to ensure a smooth and successful start.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2640\u0026quot; data-end=\u0026quot;2731\u0026quot;\u0026gt;Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2734\u0026quot; data-end=\u0026quot;2830\u0026quot;\u0026gt;Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range levels.\u0026amp;nbsp;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;3070\u0026quot; data-end=\u0026quot;3153\u0026quot;\u0026gt;1–3 years of experience in a sales or customer service role.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3156\u0026quot; data-end=\u0026quot;3247\u0026quot;\u0026gt;Experience working in high-volume environments that include inbound and outbound calling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3250\u0026quot; data-end=\u0026quot;3342\u0026quot;\u0026gt;Proven success achieving or exceeding goals and maintaining strong customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3441\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;A passion for consultative, solution-oriented selling and helping small businesses succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3537\u0026quot; data-end=\u0026quot;3591\u0026quot;\u0026gt;Comfortable using Salesforce or similar CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our Sales team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $20.00–$28.00 per hour.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7984008,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Client Relationship Manager","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking Client Relationship Managers who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a client advocate who puts customers first and thrives on solving complex problems. As a Client Relationship Manager, you\u0026#39;ll be the go-to partner for our B2B plan sponsors, managing inbound inquiries, proactively reaching out to at-risk accounts, and driving retention through consultative, thoughtful service. You\u0026#39;ll sit at the intersection of customer experience, product feedback, and cross-functional collaboration, making a visible impact on both client satisfaction and business outcomes. This role is ideal for someone who brings empathy and analytical rigor in equal measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Customer Experience team is the backbone of the client experience at Gusto, a high-energy group that takes pride in maintaining industry-leading response times and meaningful relationships with our customers. We work closely with Sales, Product, Engineering, and Operations to continuously improve how we serve small businesses. We move fast, give and receive direct feedback, and genuinely believe that happy, retained customers are the best measure of our success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the client relationship\u0026lt;/strong\u0026gt;: Serve as the primary point of contact for B2B/SMB plan sponsors, managing inbound inquiries via email and phone with a strong emphasis on quality resolution and relationship continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention proactively\u0026lt;/strong\u0026gt;: Identify at-risk customers and develop customized save strategies — including pricing flexibility, service improvements, or product enhancements — to retain and strengthen accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolve complex issues end-to-end\u0026lt;/strong\u0026gt;: Triage, troubleshoot, and resolve customer issues, escalating technical bugs to Engineering with clear, well-documented tickets and following through to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;: Partner with Sales, Product, Engineering, and Operations to troubleshoot client issues and improve internal processes — serving as the voice of the customer in every room\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn feedback into insight\u0026lt;/strong\u0026gt;: Translate customer interactions into actionable product insights, using data and patterns to proactively surface improvements and inform team decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI tools\u0026lt;/strong\u0026gt;: Use AI-assisted tools to summarize case history, draft customer communications, and identify trends in ticket data to work more efficiently and deliver faster resolutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain accurate records\u0026lt;/strong\u0026gt;: Keep client interaction logs and CRM data up to date to ensure consistency, support team KPIs, and enable data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, account management, relationship management, or a related client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage retention conversations and develop creative solutions to keep customers — you know how to turn a difficult conversation into a win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically to both customers and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer support platforms and CRMs (e.g., Zendesk, Gong, Salesforce) and comfort learning new tools quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and calm under pressure — you adjust to shifting priorities without losing focus on quality or the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience in retirement, fintech, or a startup environment; familiarity with 401(k) plans or financial products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7357545","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3281476,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"217020","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"255000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"292977","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7357545,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016474","title":"Growth Data Science Leader","company_name":"Gusto, Inc.","first_published":"2026-04-29T20:52:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced, hands-on people manager to lead a data science and analytics team supporting Growth product initiatives. This role sits at the heart of how we use data — and increasingly AI — to understand, shape, and scale Gusto\u0026#39;s products. You’ll both manage a team of data scientists and analysts as well as personally get in-the-weeds to work closely with Product, Engineering, Design, Marketing, Sales, and Finance to deliver insights and frameworks that inform strategy, optimize user experiences, and accelerate business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a leader who can balance strategic influence with hands-on craft — someone who can guide senior Gusto leaders through data and AI strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is the equivalent to a Senior Manager/Director-level role.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and develop a team of data scientists\u0026lt;/strong\u0026gt; – hire, empower, and coach team members; set a high bar for analytical quality and career growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape product and business strategy through data\u0026lt;/strong\u0026gt; – partner with Product and cross-functional leaders to identify opportunities, prioritize investments, and influence long-term product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and scale measurement frameworks\u0026lt;/strong\u0026gt; – define key metrics, design monitoring systems, and ensure product initiatives — including AI-powered features — are rigorously tracked and evaluated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support experimentation and decision-making\u0026lt;/strong\u0026gt; – support inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), including designing evaluations for AI and ML-driven systems, ensuring findings are actionable and aligned to strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on AI-powered product development\u0026lt;/strong\u0026gt; – collaborate with ML Engineering and Product to bring intelligent features to life (personalization, predictions, intelligent automation), ensuring they\u0026#39;re grounded in customer insight and measured for real-world impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Balance strategic and hands-on impact\u0026lt;/strong\u0026gt; – dive deep into data, review and refine analyses, and ensure insights are both technically sound and business-relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence senior leadership\u0026lt;/strong\u0026gt; – communicate insights and recommendations clearly, framing trade-offs and shaping executive decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in data science\u0026lt;/strong\u0026gt; or related fields, \u0026lt;strong\u0026gt;with at least 4 years managing\u0026lt;/strong\u0026gt; and scaling high-performing data science teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep expertise in product analytics \u0026lt;/strong\u0026gt;– experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product-led environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency\u0026lt;/strong\u0026gt; – advanced coding skills, strong statistical reasoning, and familiarity with experimentation frameworks; ability to mentor data scientists on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product intuition\u0026lt;/strong\u0026gt; – experience working at the intersection of data science and AI product development; comfort reasoning about model behavior, evaluation design, and the tradeoffs of deploying AI in customer-facing contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and business acumen\u0026lt;/strong\u0026gt; – demonstrated ability to connect insights to product and business goals, and to influence roadmaps through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive communication skills \u0026lt;/strong\u0026gt;– proven experience presenting insights to senior stakeholders, turning complex data into clear and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration\u0026lt;/strong\u0026gt; – history of working closely with Product, Engineering, and go-to-market teams to drive decisions and deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ML applications in product contexts (e.g., personalization, churn prediction, customer segmentation, or LLM-powered features) is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with multi-product SaaS ecosystems and customer lifecycle analytics is desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at and $185,000 - $217,000 in Denver, and $218,000 - $255,000 in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7357545/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8157333","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530569,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; New York, NY - Hybrid; Phoenix, AZ - Remote; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"182735","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"217000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"251261","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8157333,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017892","title":"GTM AI Agent Builder","company_name":"Gusto, Inc.","first_published":"2026-08-26T15:34:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;GTM AI Agent Builder\u0026lt;/strong\u0026gt; to build, implement, and support the AI and automation foundations that make Gusto\u0026#39;s revenue engine smarter, faster, and more human. This role sits at the intersection of Revenue Operations, AI systems, and GTM strategy — helping shape how Gusto\u0026#39;s Sales, Marketing, and Partner teams work in an AI-native future. You\u0026#39;ll translate business problems into intelligent, scalable workflows that automate manual work, enhance decision-making, and accelerate growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive on turning complex systems into elegant, measurable solutions — and want to help define what AI-native selling looks like at scale — this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations team is the connective tissue between strategy, systems, and execution across Gusto\u0026#39;s Go-to-Market (GTM) organization. We enable Sales, Marketing, and Partnerships to operate efficiently, make data-informed decisions, and deliver exceptional experiences to customers and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Gusto embraces an AI-first future, this team is building the infrastructure, workflows, and evaluation frameworks that power intelligent, high-performing GTM operations. You\u0026#39;ll collaborate closely with RevOps, Data, BizTech, and GTM leadership to bring automation and AI to life across our revenue systems and processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support GTM AI Strategy\u0026lt;/strong\u0026gt;: Contribute to the GTM AI strategy and roadmap, including technology evaluation, critical business use cases (e.g., sales productivity, marketing personalization, customer support automation), and change management initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build \u0026amp;amp; Execute\u0026lt;/strong\u0026gt;: Design and deploy AI-driven workflows and automation that streamline manual GTM processes and improve sales productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally\u0026lt;/strong\u0026gt;: Work closely with RevOps and GTM leaders to identify automation opportunities, support trade-off discussions, and connect AI initiatives to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure Performance \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;: Help define and maintain evaluation frameworks that measure prompt reliability, latency, cost, and business impact (e.g., conversion lift, time saved).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Data \u0026amp;amp; Systems Connections\u0026lt;/strong\u0026gt;: Implement integrations connecting Salesforce, GTM tools, and Gusto\u0026#39;s data warehouse to AI-powered insights and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Model \u0026amp;amp; Vendor Selection\u0026lt;/strong\u0026gt;: Contribute to model and vendor evaluation processes, helping ensure flexibility to test and scale best-in-class AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute Program Management\u0026lt;/strong\u0026gt;: Support the rollout and adoption of AI initiatives, ensuring pilots ship with clear ownership, training, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale Reusable Patterns\u0026lt;/strong\u0026gt;: Collaborate cross-functionally to implement automation patterns and guardrails that make AI-enabled operations safe, efficient, and repeatable across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4–6 years of experience\u0026lt;/strong\u0026gt; in Revenue Operations, Business Operations, or Product, ideally within high-growth SaaS or technology companies \u0026lt;strong\u0026gt;or 2–4 years\u0026lt;/strong\u0026gt; in an earlier-stage AI-focused company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated experience\u0026lt;/strong\u0026gt; building and implementing operational systems or automation that improved productivity, accuracy, or revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable experimenting with AI tools, agents, and automation workflows — strong intuition for where AI adds leverage, even without deep ML expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with GTM systems (Salesforce, Gong, Outreach, data warehouses) and connecting insights to commercial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solid program execution and prioritization skills\u0026lt;/strong\u0026gt; — able to manage multiple cross-functional workstreams and drive measurable progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical background is valued and a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication and stakeholder collaboration skills\u0026lt;/strong\u0026gt; — can translate technical concepts into clear narratives for GTM and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native mindset\u0026lt;/strong\u0026gt;: Curious, adaptable, and excited to help shape how AI transforms the future of revenue operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our annual base salary compensation range for this role is \u0026lt;strong\u0026gt;$197,895 - $240,000 in San Francisco \u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; New York,\u0026lt;/strong\u0026gt; and\u0026lt;strong\u0026gt; $168,420 - $205,000 in Denver, Atlanta \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;Phoenix metro areas \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;$165,859 - $200,00 CAD \u0026lt;/strong\u0026gt;for \u0026lt;strong\u0026gt;Toronto.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This role is also eligible for an annual variable cash bonus. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390456,"name":"Revenue Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8157333/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8167933","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534793,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"171915","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"202000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"232085","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8167933,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017886","title":"GTM Insights \u0026 Operations","company_name":"Gusto, Inc.","first_published":"2026-09-09T14:46:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role and the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s GTM team drives revenue across Indirect and Direct Sales, Channel Partnerships, and Expansion Sales — and this role is the connective tissue that makes it all work. As a GTM I\u0026amp;amp;O Lead, you\u0026#39;ll own the operating infrastructure, planning rhythms, and cross-functional programs that keep GTM moving at speed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a traditional ops role. You\u0026#39;ll be embedded in the strategy — identifying where growth is won or lost, building the programs that unlock it, and designing the systems (including AI-augmented ones) that scale our capacity. You\u0026#39;ll work directly with GTM leaders, Finance, Marketing, RevOps, and Product to translate ambition into execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own a set of routes-to-market end to end, which means accountability for outcomes — not just coordination. This role blends \u0026lt;strong\u0026gt;strategic program management, operations, and business strategy\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join Gusto\u0026#39;s \u0026lt;strong\u0026gt;Insights \u0026amp;amp; Operations (I\u0026amp;amp;O) team\u0026lt;/strong\u0026gt;, and collaborate with a community of I\u0026amp;amp;O peers across the business. I\u0026amp;amp;O partners are trusted operators who bring urgency, clarity, and execution discipline to Gusto\u0026#39;s most important initiatives—driving both strategy and execution, not one or the other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operating rhythm for your routes to market—roadmaps, OKRs/targets, planning, and business reviews (e.g., weekly forecast reviews, QBRs, steercos).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch and manage cross-functional programs end to end, bringing urgency and clarity to initiatives that are ambiguous, at risk, or stalled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead fiscal-year planning —translating strategy into concrete goals, owners, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own performance-lever workstreams: identify where growth is won or lost, structure the analysis, and drive cross-functional action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pilot AI-augmented approaches to program management and ops, and design re-usable automation patterns and AI agents that scale capacity across I\u0026amp;amp;O and other Gusto teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on Gusto-wide efforts and other high-impact cross-functional programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for a rising business leader with:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management, ideally in high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft depth in one or more go-to-market disciplines. We\u0026#39;re looking for meaningful experience across some of the following: \u0026lt;strong\u0026gt;sales, marketing, partnerships, or pricing \u0026amp;amp; packaging as a craft\u0026lt;/strong\u0026gt;—and if not those, deep experience in \u0026lt;strong\u0026gt;revenue analytics or finance as a craft\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program management skills → end-to-end ownership of complex, cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence → proven ability to run team rituals and operating mechanics, including roadmaps, metrics/OKRs, forecasting, and business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical rigor → comfortable working with data to surface insight, size opportunities, and inform senior decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills → builds strong cross-functional relationships across sales, marketing, partnerships, product, finance, and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mindset → proactive, comfortable flexing into ambiguous problems at any altitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change leadership → able to guide teams through change with clear communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Native Mindset → naturally seeks out ways to integrate AI into workflows to accelerate documentation, build smarter systems, and improve decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with Gusto\u0026#39;s values → customer empathy, grit, and a passion for helping small businesses thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34848,"name":"Insights \u0026 Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8167933/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8100353","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3509101,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"27.25","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"32.69","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"38.14","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8100353,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017728","title":"Gusto Pro Core, Junior Account Manager","company_name":"Gusto, Inc.","first_published":"2026-08-06T09:29:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is a modern, online people platform that helps small businesses take care of their teams. In addition to full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Currently, Gusto has offices in Denver, San Francisco, and New York, serving more than 300,000 businesses nationwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, our mission is to create a world where work empowers a better life. We are committed to fostering a collaborative and inclusive workplace, both physically and virtually. To learn more about our Total Rewards philosophy, please visit our website.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will consult with and support current Channel Partners through phone and email communications. You will also work with Channel Partners that are brand new to Gusto. Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants \u0026amp;amp; Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance. Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clean and consistent record of notes in Salesforce for all Leads \u0026amp;amp; Accounts you work on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in a sales role. Experience managing existing customer accounts is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with making high volume outbound dials and/or prospecting leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous Salesforce experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of consistently meeting or exceeding targets and a desire to enhance your craft\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is \u0026lt;strong\u0026gt;$25.24 to $30.29 hourly \u0026lt;/strong\u0026gt;in Denver \u0026amp;amp; Atlanta. \u0026lt;strong\u0026gt;$24.14 to $28.37 hourly \u0026lt;/strong\u0026gt;for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Please note: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;This is a non-commissionable role. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8100353/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8144242","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524487,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"203200","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"254000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"304800","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8144242,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017874","title":"Head of Product, New Customer Experience","company_name":"Gusto, Inc.","first_published":"2026-09-18T11:50:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;500,000+ small businesses served nationwide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Named #1 best software for small business by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, and Mexico, and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $1B in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US (1)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Product leader for our New Customer Experience team. Gusto is known as the trusted payroll solution for hundreds of thousands of SMBs. As we expand as the trusted small business partner with new multi-product offerings, we need to ensure new customers can clearly see, and choose, the Gusto that’s right for their business. As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow. Every new Gusto customer comes through the surfaces your team owns, which makes this one of the highest-leverage product roles at the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;New Customer Experience is part of Gusto\u0026#39;s Growth organization and covers four areas: our top-of-funnel web experience, onboarding, activation, and the shared onboarding platform that other Gusto product teams build on. You will lead a team of product managers and partner daily with Engineering, Design, Data, Marketing, Sales, and Finance. Onboarding is genuinely hard for SMBs: tax IDs, bank verification, signatories, prior payroll history. Our job is to make that feel less like paperwork and more like being guided through it by a small business expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers. Set and evangelize a strategy for how small businesses discover, evaluate, and start using Gusto, including how we show up in AI assistants and agentic surfaces, where a prospective customer may never visit our website at all.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up - increasing acquisition volume, optimizing onboarding conversion, and establishing Gusto as the default small business partner solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate: You\u0026#39;ll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life. You’ll rally cross-functional teams and leaders around a shared onboarding platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empowerment: Directly coach and lead a talented team of senior product managers. You will raise the bar on craft, customer understanding, and execution velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of direct Product Management experience, including 4+ years leading and managing product managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number, not just shipping features. You know your funnel numbers cold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience shipping AI-powered customer experiences. You have a real point of view on what acquisition looks like when the front door is an AI assistant rather than a website, you know how to evaluate whether an AI experience actually beats the flow it replaced, and you treat latency and cost as product constraints. You use AI in your own work to research, synthesize, and prototype.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a public web surface (e.g. marketing site, CMS) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experimentation instincts and the judgment to know when a flat result means iterate and when it means stop. You are a builder who stays close to the work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Marketing, Sales, and Finance, with direct accountability to a revenue target or P\u0026amp;amp;L\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $206,00/yr to $248,000/yr in Denver \u0026amp;amp; most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8144242/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8158019","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3530827,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"185000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"222000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"259000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8158019,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017885","title":"Head of Risk and Money Services","company_name":"Gusto, Inc.","first_published":"2026-09-04T10:36:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Head of Risk \u0026amp;amp; Money Services\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we help more than 500,000 small businesses create great places to work for their people. We do this through modern payroll, employee benefits, expert HR, and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for a seasoned financial services operator and regulated-domain leader to own one of Gusto\u0026#39;s most consequential customer-facing functions: Risk \u0026amp;amp; Money Services. This role sits within CX and Gusto\u0026#39;s Financial Services organization and reports directly to the Head of Financial Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every dollar that moves through Gusto\u0026#39;s platform — payroll being delivered on time, wages being deposited into Gusto Wallet, cash advances being issued, disputes being resolved — carries real financial and regulatory weight. Risk \u0026amp;amp; Money Services is the team that protects this trust at the most critical edges of money movement: fraud and payment risk decisioning, Reg E dispute operations, collections, and the consumer money products that sit at the intersection of and its small business mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This function spans three interconnected practices:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Risk Operations — fraud ops, account takeover detection, payment-risk decisioning, and collections across both employer and employee money movement. This team makes real-time, high-stakes decisions on whether payroll goes out when something looks wrong, BSA/AML compliance, whether a fund recovery effort can be executed in time, and whether a fraud signal warrants action. The financial impact of individual calls is material. Focusing on risk mitigation and exceptional service is no easy task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispute Operations — Reg E dispute processing across Gusto\u0026#39;s banking and money-movement products, from intake through resolution and provisional credit decisioning. This team owns Gusto\u0026#39;s most regulated customer-facing process and operates at the intersection of customer trust and regulatory obligation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Money Services and Banking — the operational home for Gusto Wallet, Cash Advance, and Gusto\u0026#39;s expanding consumer financial products. This team is responsible for building the operational infrastructure that supports Gusto\u0026#39;s growth in consumer banking — while protecting the customers who depend on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will lead this organization through a senior leadership team, who carry full ownership for their function\u0026#39;s outcomes, not just execution within it.Partner deeply with Compliance, Legal, Engineering, and Product across Gusto\u0026#39;s products, and serve as the operational owner of the functions that sit at the regulated edge of Gusto\u0026#39;s financial platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder\u0026#39;s role. Risk \u0026amp;amp; Money Services is being stood up as a defined function within a new domain — you will set the SLAs, design the controls, build the metrics framework, establish the governance, and create the playbook that lets Gusto move money with confidence and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That\u0026#39;s why we\u0026#39;re committed to building a collaborative and inclusive workplace, both physically and virtually.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what you\u0026#39;ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Risk \u0026amp;amp; Money Services end to end. Be the single accountable leader for fraud and payment risk decisioning, BSA/AML compliance, Reg E dispute operations, collections, and the operational backbone of Gusto\u0026#39;s money products. Own the customer experience, the regulatory posture, and the financial outcomes across this entire function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a multi-disciplinary regulated financial services organization through leaders who lead. Direct an organization spanning risk operations, dispute and fraud operations, and consumer money — through leaders who own their function end to end, whom you\u0026#39;ll continue to develop, hire, and scale. Be the keeper of quality, speed, and regulatory integrity across all three practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stand up Risk \u0026amp;amp; Money Services as a defined operational function. Define the governance, the metrics framework, the SLAs, and the reporting infrastructure for a function that is being formalized for the first time. Build the operating muscle — controls documentation, audit readiness, workforce management, and escalation frameworks — that makes this domain run with the reliability a regulated function requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the highest-stakes real-time financial decisions in Gusto\u0026#39;s customer operations. Be accountable for the decisions your team makes every day on whether payroll goes out when something looks wrong, whether a dispute warrants provisional credit, whether a fraud signal warrants action, and whether a fund recovery effort can be executed in time. These decisions carry material financial impact for customers and for Gusto — and they happen in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Gusto\u0026#39;s Reg E compliance posture at the operational level. Lead the operational program that governs Gusto\u0026#39;s Reg E dispute obligations — intake, investigation, provisional credit, resolution, and customer communication — in partnership with Compliance and Legal. Ensure the team\u0026#39;s practices are auditable, scalable, and consistently defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead BSA/AML operational response. Own the customer-facing operational work triggered by BSA/AML alert activity — transaction monitoring response, customer outreach, account action — in partnership with Gusto\u0026#39;s Compliance program. Ensure operational response meets the timeliness and documentation standards required by Gusto\u0026#39;s sponsor bank relationships and regulatory obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Consumer Money for growth. Own the operational infrastructure for Gusto Wallet, Cash Advance, and Gusto\u0026#39;s expanding consumer financial product suite. Build the SOPs, workforce model, controls, and SLAs that support consumer product growth while protecting the customers who depend on these products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native transformation in a regulated financial domain. Partner with Gusto\u0026#39;s shared service platform and AI organization to bring AI agents, semantic knowledge, and automation capabilities into Risk \u0026amp;amp; Money Services — accelerating fraud decisioning speed, dispute throughput, and risk signal accuracy while protecting the regulatory accountability this domain requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the operational counterpart to Product, Engineering, and Risk partners. Operate as the direct customer experience and operational owner across Gusto\u0026#39;s money and risk product organizations — translating the operational and regulatory reality of risk and money movement into product priorities, and translating product roadmap into operational and regulatory readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Risk \u0026amp;amp; Money Services externally. Be the direct voice with Gusto\u0026#39;s sponsor bank partners, regulators, and auditors on matters affecting risk and money movement — not just the internal operator of the controls they require, but the leader they know and deal with directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the playbook for new financial products. Establish Risk \u0026amp;amp; Money Services as the operational home for the risk and money movement functions of Gusto\u0026#39;s growing financial product portfolio — including business banking expansion, new money services, and future consumer financial products — with the controls and operational readiness already in place.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring out the best in your people. Care deeply about the Gusties on your team. Help them do the best work of their careers, grow into bigger versions of themselves, and feel proud of building a risk and money function that protects Gusto\u0026#39;s customers and the business at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience leading financial services operations in banking, payments, money movement, fraud and risk, or related regulated domains — with demonstrated depth in the mechanics of how money moves, where it fails, and how regulated institutions respond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years as a departmental leader running large, multi-disciplinary financial services operations teams — with experience managing through senior direct reports across distinct operational functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in banking and money movement operations — including Reg E dispute processing, BSA/AML operational response, ACH and real-time payments risk, sponsor bank operational requirements, and the controls infrastructure that makes regulated money movement auditable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on background in fraud and payment risk — experience building or leading fraud operations that make real-time decisioning calls with material financial consequences, including payment risk scoring, account takeover response, and fund recovery operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in consumer financial products — operational background in consumer banking, digital wallet, cash advance, or similar products, including the SOPs, customer communications frameworks, and compliance controls these products require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of standing up or formalizing regulated financial functions — building the SLAs, controls documentation, governance, and reporting infrastructure that make regulated work auditable, scalable, and defensible under examination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience navigating sponsor bank and regulatory relationships — understanding how to operate within the constraints of a bank partnership, including audit readiness, operational policy alignment, and escalation to compliance and legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading through high-stakes, real-time financial decisions where individual calls carry material financial cost to customers or to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reliable, scalable, AI-native operations in regulated domains — with the judgment to know where automation accelerates and where regulatory accountability stays non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional muscle with Product, Engineering, Compliance, Legal, and Risk — particularly in fintech, banking, or financial product environments where operational leaders must drive product decisions, not just react to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering on the diverse needs of multiple senior partners across overlapping financial product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead through significant organizational change — bringing teams along with clarity, candor, and consistency during periods of high operational flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic and employee-focused: you care deeply about the people on your team, you help them achieve their personal and professional goals, and you enable them to do the best work of their lives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building diverse and inclusive teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $170,000 to 215,000 per year in Denver and $200,000 per year to $250,000 per year in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8158019/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075901","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498951,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"114285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8075901,"updated_at":"2026-09-19T12:32:44-04:00","requisition_id":"J-017576","title":"Health Insurance Sales Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-07-23T15:33:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to shape the foundation of a fast-growing, high-impact part of Gusto\u0026#39;s business as a Senior Sales Operations Analyst supporting our Health Insurance (HI) Sales team. You\u0026#39;ll build the insights and AI-powered solutions that make a large, high-volume sales organization, supporting 80+ reps across two segments. You\u0026#39;ll sit at the intersection of data, process, and execution; you\u0026#39;ll turn real sales challenges into the tools, reports, automations, and workflows that move the numbers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help grow a business segment that serves tens of thousands of small businesses through smarter, data-driven sales strategies. If you thrive where analytics, problem-solving, and supporting others meet, this role offers ownership, visibility, and the chance to influence how Gusto sells health insurance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HI Sales Operations team partners closely with sales leadership to support two dynamic, fast-moving sales teams that contribute meaningfully to Gusto\u0026#39;s growth. We think of ourselves as builders, problem solvers, and strategic partners; we turn uncertainty into clarity and fragmented processes into scalable, repeatable systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our work spans quotas, pipeline health, forecasting, process design, data integrity, account and territory administration, go-to-market strategy, and increasingly, AI-driven optimization. We value curiosity, open communication, and a commitment to helping 80+ sales reps operate efficiently and confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics, Reporting \u0026amp;amp; Forecasting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, automate, and maintain reports and dashboards that track sales performance, funnel metrics, pipeline health, SLAs, and rep productivity; keep definitions consistent and documentation clear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps, Finance, Marketing, and Analytics to produce operational reporting, revenue insights, and forecasting models across the weekly forecast, monthly reviews, and QBR cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own metric definitions and data accuracy so leaders trust the numbers they act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive AI Strategy for Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prototype AI and automation tools, such as content generation, analytics copilots, and call coaching, that remove manual friction from the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, BizTech, Product, and Enablement to embed AI into daily sales workflows, improving both efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source and lead net-new AI and automation projects, connecting data insights to process improvements that lift rep productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examine workflows and rep performance to identify bottlenecks; recommend and implement process and automation changes that improve conversion, efficiency, and the rep experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to document processes, build playbooks, and drive adoption of new tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Support \u0026amp;amp; Problem-Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support to HI Sales leadership and reps: ad hoc data requests, process issues, and one-off investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own account and territory administration as the business evolves, assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support territory, quota, and coverage planning, plus monthly sales-compensation reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot reporting issues, broken workflows, missing CRM data, and gaps in pipeline visibility with fast, accurate fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product to keep everyone aligned and remove obstacles to progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate sales challenges into clear business requirements; partner cross-functionally to design solutions and durable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders aligned with clear, regular updates to managers and senior leadership on timelines, risks, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, bringing structure, insight, and clarity to complex or ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Ops, RevOps, or a similar analytical GTM role; ideally in a fast-paced SaaS or fintech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth across Salesforce reports and dashboards, SQL, Tableau or Looker, and Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with forecasting, pipeline management, and territory or quota planning on a recurring cadence; for example, a weekly forecast feeding monthly reviews and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort evaluating AI and automation tools and prototyping simple workflows to improve productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you simplify complex information and create alignment from frontline reps to senior directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A first-principles problem solver who breaks down ambiguous issues, tests hypotheses, and builds structured solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptionally organized and detail-oriented, you manage multiple projects and recurring workflows while protecting data quality and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong partner to sales, with a track record supporting teams that have competing, fast-changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, or SMB SaaS go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a regulated or compliance-driven sales segment such as health insurance or benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or implementing automations, AI workflows, or similar tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building cross-functional relationships across Sales, BizTech, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems to support new or evolving sales motions, with comfort in fast iteration and testing in live sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#SalesOperations #RevOps #SalesOps #Salesforce #DataAnalytics #GoToMarket #SaaS #Hiring #RevenueOperations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $104,490/yr to $128,000/yr in Denver \u0026amp;amp; Scottsdale and $127,430/yr to $155,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390456,"name":"Revenue Operations","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075901/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001872","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469601,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"98300","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"115500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"132705","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8001872,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017471","title":"HR Consultant","company_name":"Gusto, Inc.","first_published":"2026-07-01T17:54:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s is growing and scaling!\u0026amp;nbsp; As our business scales and becomes more complex, we’re helping our clients in new and different ways to help them find success.\u0026amp;nbsp; Join our team to be part of our journey to support our clients HR needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the organizations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and translate current and future business needs into a comprehensive People Plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for assigned clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide excellent customer service\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with cutting edge technology across the workplace and high level of comfort in quickly adopting new technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience with workforce analytics, using data and reporting to drive strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain confidentiality and handle issues ethically and with integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A perpetual learner who strives for excellence while remaining laser focused on our mission to help clients thrive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $98,000 - $115,000/year in Denver and most other major cities, and between $119,000 - $140,000/year for New York \u0026amp;amp; San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":409663,"name":"Colorado, CO - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8001872/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7905578","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436599,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"221275","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"260000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"298721","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7905578,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017245","title":"IT Controls Engineer, Enterprise Applications","company_name":"Gusto, Inc.","first_published":"2026-05-20T14:47:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the IT Controls Engineer you will own, evolve, and scale IT General Controls (ITGCs) across Gusto\u0026#39;s enterprise application ecosystem including NetSuite, Workday, Salesforce, and adjacent platforms, serving as the single point of accountability for ITGC design, testing, remediation, and audit readiness. Sitting within the Enterprise Applications organization, you will partner closely with Internal Audit, IT, Security, and Finance to ensure Gusto meets SOX 404 compliance requirements while strengthening our broader risk posture. You will not only maintain a best-in-class controls environment, but will also pioneer the use of AI and automation to make controls testing faster, smarter, and more continuous, transforming assurance from a periodic, manual exercise into a scalable, intelligent capability. In line with Gusto\u0026#39;s enterprise risk management strategy, you will reduce manual effort across the compliance lifecycle while raising the bar on control precision and coverage as the company scales. This is a senior, high-impact individual contributor role that blends deep IT controls expertise with a forward-looking vision for AI-augmented assurance, combining technical rigor, cross-functional partnership, and strategic systems thinking to build a controls function that is both audit-ready and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own ITGC design and operation across enterprise applications — including logical access, change management, SDLC, computer operations, and segregation of duties (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the 1st-line control environment for in-scope enterprise applications, partnering with application owners and engineering leads to embed controls into operational workflows rather than bolting them on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive SoD strategy across ERP, HRIS, and CRM — including role design reviews, conflict remediation, mitigating control design, and ongoing monitoring tooling (e.g., Pathlock, SailPoint, Saviynt, native role analyzers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the audit lifecycle as the primary 1st-line liaison with Internal Audit, External Audit, and the SOX PMO — walkthroughs, evidence collection, deficiency remediation, and management responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026lt;em\u0026gt;AI-native\u0026lt;/em\u0026gt; continuous controls monitoring — including LLM-based evidence review, agentic control testing, and automated anomaly surveillance — to eliminate manual evidence collection, shift controls left, and surface exceptions in near real time. Treat AI agents as control operators with the same evidence and validation expectations as human operators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the controls posture for Gusto\u0026#39;s internal AI and automation portfolio. Partner with AI-builder teams across the company (Finance \u0026amp;amp; BizOps, GRC, Engineering) to review internal AI use cases, classify by risk category, and ensure controls, evidence trails, and validation travel with the build — not bolted on after launch. Be the senior 1st-line owner for \u0026quot;do our internal AI builds meet our control standards?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead access governance including provisioning/deprovisioning workflows, periodic user access reviews (UARs), privileged access management, and integration with the IGA platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern application change management for in-scope systems — approvals, segregation between developers and production, emergency change handling, and release evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature the controls program by leading rationalization initiatives, control consolidation, and the adoption of automated/preventive controls over manual/detective ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Security/GRC, Legal, Finance/Accounting, People Operations, and Revenue Operations to ensure controls support — rather than impede — the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in IT controls, audit, or enterprise applications governance, with a strong hands-on background operating in the 1st line of defense as a control owner across NetSuite, Workday, and/or Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in SOX 404, COSO, COBIT, and ITGC frameworks, including segregation of duties (SoD) design and remediation across ERP, HRIS, and CRM environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading external audit engagements (Big 4 or equivalent) as the management-side owner, with public company or IPO readiness experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and deploying AI-augmented controls work including agents, LLM-based reviewers, or automated anomaly detection, with the ability to design controls both for and with AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on AI risk, including model risk, prompt injection, output validation, and audit trail design, with hands-on familiarity with agentic tooling such as Claude Code, MCPs, or LLM-based evidence pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can translate complex control concepts for executives, auditors, and engineers, with experience in continuous controls monitoring (CCM) and data-driven assurance approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (CISA, CISSP, CIA, CPA, or equivalent) and familiarity with adjacent frameworks including SOC 1/2, ISO 27001, NIST CSF, and PCI DSS are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $205,000-$220,000 /yr in Denver \u0026amp;amp; most remote locations, and $245,000-$265,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7905578/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8171606","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3536633,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"171790","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"204000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"236211","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8171606,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017912","title":"Lead AV Engineer","company_name":"Gusto, Inc.","first_published":"2026-09-04T17:22:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an AV Engineer to be the design authority for audiovisual technology across our entire physical footprint — and the technical director behind every event we put on. This is a senior individual contributor role with real ownership: you\u0026#39;ll author the AV standard that every site and every integrator builds against, own the multi-site capital roadmap, and design and direct the productions our executives and customers see. You\u0026#39;ll also serve as technical lead on our company-wide migration from Zoom to Google Meet, resetting a fleet of 200+ conference rooms in the process. If you\u0026#39;ve spent your career executing someone else\u0026#39;s drawings and are ready to own the drawing, this is that role.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Team\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a member of the AV Engineering team, you\u0026#39;ll sit within AIT Operations alongside the AIT Geeks, Inventory, Corporate Identity Engineering, Product AIT and Collaboration Tools. We\u0026#39;re a small, high-trust team that owns the technology Gusties touch every day, and we\u0026#39;re AI-forward — with a governed platform that gives engineers tools like Claude and Claude Code to automate the repetitive parts of the job. AV is the most visible surface we own: when a room works or an all-hands delivers, people notice. You\u0026#39;ll be the senior-most AV technical voice in the company and the SME for our AV platforms, partnering closely with Workplace, Networking, Client Platform Engineering, Brand, and Executive Operations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own AV design and programming \u0026lt;/strong\u0026gt;— design, testing, troubleshooting, implementation of AV technology in Gusto\u0026#39;s offices, meeting spaces, and all hands event spaces across San Francisco, Denver, New York, Burlingame, and Scottsdale, with new sites in planning. Integrators move to install, labor, and specialist overflow rather than design lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Author and maintain the Gusto AV standard\u0026lt;/strong\u0026gt; — room tiers, signal flow, control systems, camera and lighting standards, and the event production baseline that every site and vendor builds against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and own the technology and production for all of Gusto\u0026#39;s high-profile events\u0026lt;/strong\u0026gt; — company-wide meetings (remote and in person), our flagship multi-day customer event, fireside chats, onsites, and podcast productions. You set the production design, spec and build the technical package, direct the show, and own the failure modes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the AV workstream of our Zoom to Google Meet migration\u0026lt;/strong\u0026gt; — room interoperability, native Meet conversions, room hardware strategy, identity and policy mapping, and downstream integration dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the multi-site AV capital roadmap and vendor relationships\u0026lt;/strong\u0026gt;, including vendor and project management of office buildouts and upgrades, negotiating investment and tradeoffs across sites and holding integrators and manufacturers accountable to design intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Administer our AV SaaS offerings\u0026lt;/strong\u0026gt; — Google Meet and Zoom room fleets, Logitech and Neat endpoints, and streaming and event platforms — including room health monitoring, dashboards, and firmware lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as the escalation path for the IT Geeks Support team\u0026lt;/strong\u0026gt; for meeting space technology and events, and stay current with AV technology to ensure Gusto\u0026#39;s business needs are being met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to automate the work that shouldn\u0026#39;t be manual\u0026lt;/strong\u0026gt; — room health reporting, standards and runbook documentation, show-control logic, and vendor and RFP analysis. We expect you to build tooling, not just maintain spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach the team.\u0026lt;/strong\u0026gt; Enable our IT Geeks team and event technicians to own tier-one AV and day-of production, support in-house video production projects, and document your domains so neither is a single point of failure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of AV engineering experience\u0026lt;/strong\u0026gt;, including time as the senior-most or design-owning AV resource for a multi-site organization. You\u0026#39;ve produced designs of record — room tiers, signal flow, rack elevations, control narratives — not just reviewed an integrator\u0026#39;s drawings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated technical direction of high-stakes live events.\u0026lt;/strong\u0026gt; You\u0026#39;ve designed and called executive-fronted or external-facing shows end to end, including the failover plan for when something breaks mid-show.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep hands-on control, audio, and video systems expertise:\u0026lt;/strong\u0026gt; AV control system programming (QSC strongly preferred; experience with Crestron, Biamp, and Extron a bonus), video switching and production (Barco E2, Ross Ultrix, Blackmagic ATEM), audio routing over IP networks such as Dante, comfort on an audio board with at least 16 channels including microphone systems and the ability to tune a room, theatrical and architectural lighting systems and fixtures (ETC, Paradigm, Martin, Chroma Q), and DMX networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Meeting-space and streaming platform depth:\u0026lt;/strong\u0026gt; advanced knowledge of video collaboration offerings (Google Meet, Zoom Rooms, Neat, Logitech), meeting space technologies, acoustical design and lighting; video routing and signal flow across live event productions, digital signage networks, conference rooms, and virtual events; live streaming topology (P2P, AWS MediaLive and MediaConnect, encoding, Wirecast, vMix, OBS); PTZ and broadcast cameras with Sony Cinema Line familiarity; show programming (QLab, Stream Deck, Bitfocus Companion, OSC); post-production in DaVinci Resolve; and solid network architecture fundamentals as they apply to AV-over-IP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency as a working practice.\u0026lt;/strong\u0026gt; You use AI tools daily and can build with them — scripting control logic, generating documentation and runbooks, pulling and analyzing platform data via APIs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Capital and vendor accountability.\u0026lt;/strong\u0026gt; You\u0026#39;ve owned or materially driven an annual AV budget and a portfolio of integrator and manufacturer relationships, and you can articulate tradeoffs you personally negotiated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The attributes that make this role work:\u0026lt;/strong\u0026gt; a technology enthusiast always excited to learn new apps, devices, and better ways to do things; a passion for automation and highly efficient workflows; outstanding people and communication skills with the ability to influence without positional authority; calm under live-show pressure and willing to own failure modes; you love solving problems and getting at the root of issues; upbeat and positive, motivated by making someone else\u0026#39;s day smoother; super detail oriented and highly organized — it bothers you when things aren\u0026#39;t lined up properly or documentation doesn\u0026#39;t exist; incredibly reliable and you follow through on what you promise; and you proactively handle anticipated issues before they arise. This role is hands-on and San Francisco based, with travel to Gusto sites and event-hours flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at \u0026lt;strong\u0026gt;$185,000-208,000 for San Francisco. \u0026lt;/strong\u0026gt;Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8171606/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8120017","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517004,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"232340","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"273000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"313659","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8120017,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017745","title":"Manager - Developer Productivity, AI Tools","company_name":"Gusto, Inc.","first_published":"2026-08-24T11:09:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Dev Tools builds the platform Gusto engineers use to work \u0026lt;em\u0026gt;with\u0026lt;/em\u0026gt; AI, not just alongside it: agentic coding environments (local and cloud), automated AI code review, and the CI/security infrastructure underneath both. In this role, you\u0026#39;ll own that platform end-to-end from the product bet (what should an agent be trusted to do autonomously, and when) to the infrastructure underneath it (CI systems, sandboxing, vendor contracts) to the team building it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a traditional \u0026quot;developer productivity\u0026quot; management role. You\u0026#39;ll be making judgment calls on agent autonomy and security posture, negotiating infrastructure vendor contracts, and setting the AI-spend guardrails your own team operates under in addition to the standard Engineering Manager work of growing and unblocking a team of senior engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI Dev Tools builds Gusto\u0026#39;s agentic coding platform: tooling infrastructure, agent runtimes, AI code reviews, The team also owns the security work required to run AI workloads safely in the cloud, like queue isolation, permission scoping.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team partners constantly with Infra, Security, and Legal (on vendor contracts and AI risk posture), and reports on strategy directly to Gusto\u0026#39;s CTO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the agentic coding roadmap. Set direction for interactive and autonomous agent modes, entry points (Slack, web, CLI), and the orchestration model for multi-step/multi-repo agent work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic code review. Own its accuracy/coverage roadmap, and make the real tradeoff calls between review quality, PR merge speed, and per-review inference cost — backed by data, not vibes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the security and risk posture for autonomous coding agents at Gusto. Decide what an agent can do unsupervised, own the sandboxing/permission-scoping model, and drive the underlying hardening (runtime isolation, secrets handling, blast-radius containment) needed to run agent workloads safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and enforce AI infrastructure spend guardrails for your team, translating raw usage data into judgment calls about what\u0026#39;s legitimate cost of doing the job vs. what needs a conversation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow a team of senior engineers working across ambiguous, fast-moving problem spaces — recruit, mentor, run the hiring loop, and make calibration/leveling calls you can defend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a direct strategic partner to engineering leadership (including the CTO) on where AI-native software development is heading at Gusto, grounded in what\u0026#39;s actually shippable, not vendor hype.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of engineering people leadership experience, including managing senior engineers through ambiguous, rapidly-changing technical problems (not just well-scoped roadmap execution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience with agentic coding tools — you are a daily power user of Claude Code, Cursor, Codex, or equivalent, not someone who has read about them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a significant vendor or infrastructure contract from technical requirements through legal and procurement close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort making autonomy/risk tradeoff calls on AI systems without a dedicated security team making the call for you — you understand the shape of the risk (e.g., prompt injection, credential exposure, permission bypass) well enough to scope it yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading through ambiguity across more than one nominally separate problem domain at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, direct communication — evidenced by briefing senior/executive stakeholders on strategy (not just status) and getting real decisions out of those conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-driven mindset, comfortable in Gusto\u0026#39;s PE model: your job is removing roadblocks and setting direction, not command-and-control management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $240,000-260,000 in Denver \u0026amp;amp; most remote locations, and $290,000-305,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8120017/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8142994","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524024,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"24.36","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"27.41","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"30.45","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8142994,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017780","title":"Participant Support Specialist","company_name":"Gusto, Inc.","first_published":"2026-08-20T01:42:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who thrives on complexity, leads with empathy, and is energized by solving real problems for real people. In this Tier 2 role, you’ll handle in-depth technical and educational inquiries from 401(k) participants and IRA owners, acting as the go-to resource for escalated issues across email and phone. You’ll also collaborate closely with Product, Engineering, Operations, and Legal to surface trends, close gaps, and continuously improve the participant experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re naturally curious, calm under pressure, and genuinely motivated by helping people navigate their financial futures, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto Retirement, customer care isn’t a support function — it’s a competitive advantage. Our Participant Support team is on the front lines of the 401(k) experience, serving as trusted advocates for the employees who depend on us most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver exceptional Tier 2 support. Serve as the in-depth resource for complex participant inquiries — going above and beyond via phone and email to resolve issues and build lasting trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the participant lifecycle. Be the go-to expert for the full participant experience at Gusto Retirement, with a focus on escalated and sensitive cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage your queue with intention. Balance inbound phone and email support, prioritizing by urgency while consistently hitting quality benchmarks — CSAT, response time, and resolution rate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally. Partner with Sales, Engineering, Operations, and Legal to troubleshoot complex issues and deliver the best possible outcomes for participants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and surface trends. Spot patterns in participant feedback, flag gaps, and share actionable insights with internal teams to drive product and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate tools with confidence. Manage multiple platforms simultaneously — Notion, Jira, Salesforce, and Slack — while handling sensitive information with the utmost care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle sensitive conversations with care. Bring empathy and active listening to difficult situations, finding paths to resolution that reflect Gusto’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to the Customer Support Manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in customer care, customer success, relationship management, or FinTech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Benefits, 401(k), Payroll, or HR Tech is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with strong phone, listening, and writing skills — you’re a clear, confident communicator across every channel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Composure under pressure — you can multitask, reprioritize on the fly, and stay grounded when volume is high or situations are complex\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability — you pick up new technologies quickly, assess situations with good judgment, and always look for smarter ways to get things done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and analytical problem-solving skills — you dig into issues and find the best path forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization and organization — you manage competing demands without dropping the ball\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voice of the customer instincts — you proactively identify feedback patterns and translate them into improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency — experienced with CX platforms and CRMs such as Salesforce, Jira, Zendesk, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and ownership — you don’t close a case until the participant is genuinely supported and satisfied\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $23.51/hr—$26.45/hr in Denver. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8142994/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8189240","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543726,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"119575","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"161426","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8189240,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017911","title":"Partner Manager, Consumer Fintech Partnerships","company_name":"Gusto, Inc.","first_published":"2026-09-11T16:41:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Consumer Fintech Partner Manager at Gusto, you’ll own, manage, and grow the strategic fintech partnerships that power Gusto’s consumer financial products for both small businesses and the Members who are paid through Gusto. You’ll serve as the primary relationship owner for key partners, working cross-functionally with product, engineering, finance, legal, operations, and corporate development to ensure partnerships are healthy, scalable, and aligned with Gusto’s long-term strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll identify opportunities to deepen and expand partnerships through new products, features, and use cases, while proactively surfacing gaps in Gusto’s fintech ecosystem and helping shape solutions. You’ll leverage partner performance data, customer and Member insights, and market trends to inform roadmap priorities and partnership strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll collaborate closely across the company to translate partnership strategy into execution, balancing strong relationship management with clear business outcomes. Successful candidates align with Gusto’s values, are highly self-motivated, and bring a strong desire to learn, grow, and solve complex problems in a regulated fintech environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Product Partnerships is a small team embedded within Gusto’s Corporate Development organization. We manage the launch, performance, and growth of strategic product partnerships, while Corporate Development also leads M\u0026amp;amp;A and develops new partnership opportunities. We work side-by-side with cross-functional stakeholders to extend Gusto’s product offering and deliver high-quality experiences for small businesses and their employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the strategy, performance, and executive relationships for Gusto’s Consumer Fintech partners, serving as the strategic lead and primary point of contact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and execute a partnership strategy aligned with Gusto’s objectives, identifying growth opportunities and leading regular partner reviews to drive long-term value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the strategic quarterback across Product, Engineering, Finance, Legal \u0026amp;amp; Compliance, Operations, and Corp Dev to translate partnership strategy into execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI and data tools proactively to analyze partner performance, synthesize insights, automate repeatable workflows, prepare for negotiations, and accelerate decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address partnership gaps across product capabilities, coverage, economics, and scalability, including supporting contract renewals and renegotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for strategic partner issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of total professional experience and 3+ years of experience in fintech partnerships, platform partnerships, or strategic account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex consumer financial-services or fintech partnerships, such as banking, payments/cards, insurance, investing, tax, or financial wellness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive partnership growth through both direct ownership and cross-functional leadership/influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional operator with experience influencing Product, Engineering, Finance, Legal, and Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment, executive presence, and strong communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building for the employee/consumer end users and the SMB buyers behind them, while balancing the needs of both\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience with BaaS providers, card networks, or embedded finance platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $109,785 to $135,402 in Denver \u0026amp;amp; most major metro locations, and $132,765 to $163,744 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8189240/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8189814","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543979,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; New York, NY - Hybrid; Phoenix, AZ - Remote; San Francisco, CA - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8189814,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000175","title":"Partner Manager, Gusto Pro ","company_name":"Gusto, Inc.","first_published":"2026-09-09T18:01:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro\u0026#39;s largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next. You will also work cross-functionally with senior members of Gusto’s team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto Pro is a game-changing, cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growth. \u0026lt;a href=\u0026quot;https://cdfpou6spddpx3bg.vercel.app/\u0026quot;\u0026gt;Learn more about Gusto Pro\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth, including aligning the Gusto Pro Partner Program with the partners strategic growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance both new partner acquisition (in collaboration with dedicated Partner BDR) and development of active partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact for partners on behalf of aligned cross-functional sales supporting roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro’s product roadmap, based on partner feedback and market trends, to enhance the partner and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and report to leadership on sales activity, pipeline progress, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to meet with prospective partners. This includes representing Gusto at Industry Events and Conferences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consistent track record of \u0026lt;em\u0026gt;exceeding\u0026lt;/em\u0026gt; sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong drive to succeed, and comfortable pushing the pace of action with partners and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities – you\u0026#39;re a strategic thinker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM and Sales Software (e.g., Salesforce, ZoomInfo, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our target on-target earnings (OTE) compensation for this role is $120,000/yr to $140,000/yr in Phoenix, $125,000/yr to $150,000/yr in Denver \u0026amp;amp; Atlanta,\u0026amp;nbsp;$154,000/yr to $182,000/yr for San Francisco \u0026amp;amp; New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a\u0026amp;nbsp;\u0026lt;em\u0026gt;target\u0026lt;/em\u0026gt; 70% base pay and 30% commission pay with an uncapped commission structure. \u0026lt;/strong\u0026gt;Final offer amounts and the \u0026lt;em\u0026gt;exact\u0026lt;/em\u0026gt; base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8189814/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8180461","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539987,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"82610","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"95000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"107393","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8180461,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017786","title":"Payment Operations Analyst ","company_name":"Gusto, Inc.","first_published":"2026-09-18T13:13:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments at Gusto aren\u0026#39;t just infrastructure — they\u0026#39;re the reason people get paid on time, every time. Payment Operations sits within Gusto\u0026#39;s Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto\u0026#39;s growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Payment Operations Analyst, you\u0026#39;ll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time. Gusto\u0026#39;s payment surface area is expanding — and this team is at the center of that growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who can shift from investigating a single misfired transaction to coordinating a response on a payment outage affecting thousands — and bring the same rigor to both. You think in systems. You hold partners accountable. You lead with curiosity and embrace AI as a core part of how you work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll collaborate closely with Engineering, Product, Accounting, Risk, and CX — and you\u0026#39;ll develop strong day-to-day relationships with Gusto\u0026#39;s bank and payment partners. When something breaks or slows down, you\u0026#39;re the one who drives it to resolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the payment lifecycle end-to-end\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational layer of specific payment workflows — ACH processing, exception handling, refunds, collection re-debits, reconciliation. When something is off, you investigate, escalate where needed, and see it through to resolution. And when you see a pattern, you push to fix the root cause.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build alongside Product and Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Payment Operations doesn\u0026#39;t just react — we shape how the systems work. You\u0026#39;ll contribute to product specs, surface operational pain points, help define requirements, and participate in launches. You\u0026#39;re a partner in building, not just a consumer of what gets shipped.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Close the loop on customer pain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer and CX feedback is signal. You actively mine it to identify friction in payment flows, prioritize what matters, and bring those insights into the operational and product conversations where decisions get made.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Think in systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Connect the dots across rails, partners, reconciliation, compliance, and customer experience. When an issue surfaces, you understand how it ripples — and you bring that perspective to cross-functional conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hold partners to a high standard\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Gusto\u0026#39;s bank and payment partners — domestic and international — to triage issues, resolve escalations, and maintain strong working relationships. You know how to be firm and collaborative at the same time, and you don\u0026#39;t let things sit.\u0026lt;br\u0026gt;Lead with AI\u0026lt;br\u0026gt;You use AI as a genuine work partner — to move faster on analysis, draft communications, synthesize data, and automate the repetitive. You\u0026#39;re always looking for the smarter way to get to the answer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks); experience across both is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts — you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with bank portals, payment processors, or reconciliation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with both operational and technical counterparts; you can write a crisp Slack to an engineer and a professional escalation to a bank partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in ambiguity and taking ownership without waiting for perfect information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to build AI into how you work — whether you\u0026#39;re already using it daily or just getting started, you see it as a genuine productivity lever and are committed to developing that fluency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8180461/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8022501","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477919,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"72175","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"83000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"93828","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8022501,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017476","title":"Payment Operations Manager","company_name":"Gusto, Inc.","first_published":"2026-09-18T13:20:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments at Gusto aren\u0026#39;t just infrastructure, they\u0026#39;re the reason people get paid on time, every time. Payment Operations sits within Gusto\u0026#39;s Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto\u0026#39;s growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Payment Operations Manager, you\u0026#39;ll lead a team of Payment Operations Analysts and own the health of Gusto\u0026#39;s payment operations end to end: the ACH, wire, RTP, and international contractor payment rails, the day-to-day operations behind our bank and payment partner relationships, and the operational side of the compliance programs that keep all of it running within regulatory bounds. You\u0026#39;ll work closely with Engineering, Product, Accounting, Risk, Legal, and CX to get there.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who can zoom in and personally work a ticket or partner escalation, and zoom out to manage the team and keep a compliance program on track, in the same afternoon. You build strong people, hold partners accountable, and bring rigor to how the team operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead and grow the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of Payment Operations Analysts. Hire, coach, and develop them, set clear expectations, and give direct feedback. Own team-level SLAs, on-call rotation and escalation paths, and reporting, and use data to spot where the team\u0026#39;s processes are breaking down and fix the root cause, not just the symptom. You\u0026#39;re accountable for the team\u0026#39;s output and for the growth of the people on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manage day-to-day bank and payment partner operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the operational relationship with our banking and payment partners, including issue triage, escalations, and operational reviews, and personally work individual tickets yourself when the queue backs up or SLAs are at risk. Partner closely with the team that owns the strategic partnership on renewals and due diligence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operate the compliance programs that keep payments running\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute the day-to-day work behind Gusto\u0026#39;s Nacha, unclaimed property, and bank compliance programs, and Payment Ops\u0026#39; portion of SOC 1 audits. Financial Services Compliance and Payroll Compliance own these programs; you\u0026#39;re the operational partner who keeps documentation, controls, and evidence current and coordinates with them and GRC when new requirements land.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive incident response for payment operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;When something breaks at scale, whether it\u0026#39;s a failed batch, a reconciliation break, or a payment partner outage, you\u0026#39;re in the investigation yourself, not just directing it. You keep stakeholders informed and drive the retro that prevents it from happening again.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with Product and Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bring the team\u0026#39;s operational insight into product and engineering conversations. Flag risk early, weigh in on payment-related specs, and make sure operational needs are represented, without owning the product roadmap yourself.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead with AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and encourage the use of AI across the team, whether that\u0026#39;s faster investigation, cleaner documentation, or automating repetitive work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on experience in payment operations, banking operations, or treasury operations, including direct ownership of escalations, partner issues, or ticket queues, and 2+ years directly managing a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing the operational side of a bank or payment partner relationship, including escalations, issue triage, and partner reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of operating within a compliance program (Nacha Risk Self-Assessment, SOC 1, unclaimed property, or similar), including audits and controls work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership: you\u0026#39;ve hired, coached, and managed performance for a team of analysts or similar operational ICs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with real ambiguity and driving cross-functional work without needing a fully defined process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-fluent: you use it as a genuine lever for yourself and expect your team to as well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nacha AAP or AFPP certification is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8022501/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8029194","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480712,"location":{"name":"Denver, CO - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"204255","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"275744","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8029194,"updated_at":"2026-09-19T12:31:04-04:00","requisition_id":"J-017529","title":"People Partner Lead, Engineering","company_name":"Gusto, Inc.","first_published":"2026-07-01T19:47:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a high-ownership People Business Partner to support our Engineering, Data Science, and Security/IT organizations at Gusto. This role reports into Gusto\u0026#39;s Head of People and serves as a trusted partner to leaders across some of our most technically complex teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends high-trust business partnership with hands-on execution. You\u0026#39;ll partner with leaders through organizational changes, drive core People programs and operating rhythms, and act as the connective tissue between R\u0026amp;amp;D and the broader People team. The leaders you\u0026#39;ll support have strong points of view and deep context — you add value by stress-testing their thinking, then making it happen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is equally comfortable analyzing gPulse data to surface a team health trend, running a clean reorg end-to-end, and building a lightweight process that makes a program actually land. This role is designed for someone who operates with high ownership, has a strong bias toward action, and earns trust through follow-through — not decks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in an active build phase — this role requires someone who arrives ready to construct, not inherit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with Engineering, Data Science, and Security/IT leaders — understanding what\u0026#39;s happening in their teams, surfacing friction early, and navigating performance management, promotions, leveling, and employee relations matters with good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data — gPulse results, Gustofied performance cycles, attrition signals, headcount trends — into clear, actionable reads for R\u0026amp;amp;D leaders before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and manager enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth across Engineering, Data Science, and Security/IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between R\u0026amp;amp;D and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean specifically for technical orgs — and surfacing R\u0026amp;amp;D context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, friction points, and opportunities for improvement using People insights and organizational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight but scalable People frameworks, operating mechanisms, and repeatable processes that improve consistency across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution — transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with Engineering, Data Science, and Security/IT leaders — understanding what\u0026#39;s happening in their teams, surfacing friction early, and navigating performance management, promotions, leveling, and employee relations matters with good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data — gPulse results, Gustofied performance cycles, attrition signals, headcount trends — into clear, actionable reads for R\u0026amp;amp;D leaders before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and manager enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth across Engineering, Data Science, and Security/IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between R\u0026amp;amp;D and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean specifically for technical orgs — and surfacing R\u0026amp;amp;D context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, friction points, and opportunities for improvement using People insights and organizational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight but scalable People frameworks, operating mechanisms, and repeatable processes that improve consistency across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution — transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of HRBP or People Partner experience, with meaningful time supporting technical organizations — Engineering, Data Science, Security, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operator mindset. You\u0026#39;ve executed complex People work — not just advised on it. You know what a well-run reorg looks like from the inside.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong bias toward action and a high speed of execution. You\u0026#39;d rather move and adjust than wait for the perfect answer — and when you decide to move, you move quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence and partner with senior technical leaders. You have opinions, you share them, and you push back when something doesn\u0026#39;t make sense — but you don\u0026#39;t need to own the answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with performance management, calibrations, promotions, and organizational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts. You\u0026#39;re comfortable in spreadsheets and can tell a story with People data without over-engineering it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build credibility through follow-through. Leaders trust you because you do what you say you\u0026#39;ll do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in ambiguity and hold a lot of detail without losing the thread.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment that accounts for Gusto, not just R\u0026amp;amp;D. You make People decisions that hold up beyond your client group — ones your COE partners can build for and that don’t create one-off exceptions that ripple across the company. You proactively build COE relationships because you know that’s what makes the model work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native mindset. You actively use AI to do your work better — synthesizing data, drafting communications, building lightweight workflows or agents to eliminate repetitive work. You know when to reach for AI, when to iterate on what it gives you, and when to keep the human in the loop. You don\u0026#39;t just follow AI trends; you experiment with them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8029194/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8119974","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517002,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"168085","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"197500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"226915","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8119974,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017647","title":"People Partner - Product and Product Design","company_name":"Gusto, Inc.","first_published":"2026-08-19T12:43:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a high-ownership People Business Partner to support our Product and Design organizations at Gusto. This role serves as a trusted partner to leaders across some of our most cross-functional, fast-moving teams at Gusto.\u0026amp;nbsp;This role blends high-trust business partnership with hands-on execution. You\u0026#39;ll partner with leaders through organizational changes, drive core People programs and operating rhythms, and act as the connective tissue between Product \u0026amp;amp; Design and the broader People team. The leaders you\u0026#39;ll support have strong points of view and deep context - you add value by stress-testing their thinking, then making it happen.\u0026amp;nbsp;The ideal candidate is equally comfortable analyzing data to surface a team health trend, running a clean reorg end-to-end, and building a lightweight process that makes a program actually land. This role is designed for someone who operates with high ownership, has a strong bias toward action, and earns trust with follow-through, not slide decks. We\u0026#39;re in an active build phase - this role requires someone who arrives ready to construct, not inherit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s People team is growing and scaling with the company! As our business scales and becomes more complex, and as we add hundreds of new Gusties each year, we need to ensure that our strategies for engagement with our employees are positive, engaging, values-driven and compliant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with Product Management and Product Design leaders - understanding what\u0026#39;s happening in their teams, surfacing friction early, and navigating performance management, promotions, leveling, and employee relations matters with good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data - engagement survey, performance cycles, attrition signals, headcount trends - into clear, actionable reads for Product and Design leaders before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and manager enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth across Product Management and Product Design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between Product \u0026amp;amp; Design and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean for product and design orgs - and surfacing that context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution - transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relevant Experience: \u0026lt;/strong\u0026gt;10+ years of HRBP or People Partner experience, with meaningful time supporting Product Management, Product Design, or similar cross-functional product organizations in a high-growth tech company. Track record of executing complex People initiatives end-to-end - org changes, performance cycles, talent calibrations - owning the process and outcome, not just the advisory role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Ownership Executor: \u0026lt;/strong\u0026gt;Blends high-trust business partnership with hands-on execution - earns credibility through follow-through, not decks, and owns the details, dependencies, and timeline without being pushed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Partner and COE Integrator: \u0026lt;/strong\u0026gt;Acts as the connective tissue between Product Management, Product Design, and the wider People team, staying accountable for outcomes while pulling in the right COE capability - and builds those relationships proactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder \u0026amp;amp; AI-Native: \u0026lt;/strong\u0026gt;Builds lightweight, scalable People processes and reaches for AI to do it, without waiting for a perfect framework. Knows when to iterate on what AI gives them and when to keep the human in the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Judgment, Low Bureaucracy: \u0026lt;/strong\u0026gt;Applies People principles without creating unnecessary process - assesses risk and nuance quickly, and knows when a situation needs a scalable solution versus a good answer now.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfortable Navigating Ambiguity and Driving Transformation: \u0026lt;/strong\u0026gt;Operates effectively without perfect information, brings structure to complexity, and leads through change - ideally at Gusto-scale or larger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfortable in the Data: \u0026lt;/strong\u0026gt;Willing to dig into survey results, performance or attrition cuts, or comp tools - bringing a clear read to a leader conversation rather than a referral.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $154,405 - $189,989/year in Denver, between $181,275 - $223,573/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8119974/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8148634","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3526190,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"161225","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"197500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"233776","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8148634,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017733","title":"People Process Transformation Lead","company_name":"Gusto, Inc.","first_published":"2026-08-24T14:22:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a strategic and execution-oriented Lead, Process Transformation to lead the evolution of our People Operations ecosystem. This leader will identify opportunities to simplify, standardize, and automate people processes while ensuring operational excellence across our HRIS Operations and service delivery teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into the People Systems \u0026amp;amp; Operations organization, this role sits at the intersection of strategy, technology, and operations. You\u0026#39;ll partner across HR, Legal, Finance and business leaders to redesign how work gets done—from hire to retire—creating scalable experiences for employees, managers, and People teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to leading enterprise process transformation initiatives, you\u0026#39;ll oversee the teams responsible for executing our core people operations workflows, including HRIS Operations and People Services.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead People Process Transformation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a multi-year strategy for transforming People Operations processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze end-to-end employee lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Redesign processes using Lean, service design, and automation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult with technical partners to understand how tooling, AI and agentic solutions can support improved efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases that quantify operational impact, employee experience improvements, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Drive Technology-Enabled Improvements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with People Technology to implement technology solutions that improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements to drive prioritization for people technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure process design and technology decisions work together to create sustainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance configuration, workflow redesign, and policy changes to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Provide leadership for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HRIS Operations\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own operational governance for core HR system transactions and data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational accuracy, compliance, and service level achievement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve throughput, quality, and controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Services\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the HR Service Center responsible for Tier 0/1 Gustie (employee) and People Empowerer (manager) support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve service delivery through knowledge management, self-service, case management optimization, and triage/query process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop service metrics and continuously improve customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Establish Operational Governance\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define operational standards, process ownership, documentation, and governance across People Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build mechanisms to continuously identify improvement opportunities through operational data and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop Teams\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and coach managers and individual contributors across HRIS Operations and People Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous improvement, operational excellence, and customer-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build organizational capability in process improvement methodologies and change management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partner Across the Business\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence senior stakeholders across HR leadership, Finance, IT, Security, and Legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business priorities into operational improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional initiatives requiring alignment across multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in People Operations, HR Operations, Business Operations, Process Excellence, Consulting, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading managers and operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success leading enterprise-scale process transformation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing HR shared services, HR operations, HRIS operations, or similar service organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR technology ecosystems (Workday or comparable HRIS, case management platforms, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to use operational metrics to drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence senior leaders without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing HR technology or enterprise workflow platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-enabled workflow automation and employee support technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean Six Sigma certification or equivalent operational excellence training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading organizational change and large cross-functional programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Success in This Role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Within your first year, you will have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Established a transformation roadmap for People Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identified and delivered measurable improvements in key employee lifecycle processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced manual work through workflow redesign and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved HR service center effectiveness and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increased operational visibility through standardized metrics and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built a culture where continuous improvement becomes part of day-to-day operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Leadership Competencies\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This leader excels at:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic systems thinking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer obsession\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing innovation with operational rigor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $147,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $173,000/yr to $225,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a HYBRID role where you will be expected onsite Tuesday and Wednesday in either New York, Denver, San Francisco.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8148634/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8008902","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472475,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"102500","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"121000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"143000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8008902,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017344","title":"PEO Sales, Account Executive","company_name":"Gusto, Inc.","first_published":"2026-06-23T18:22:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building its PEO sales org from the ground up, and we\u0026#39;re looking for a quota-carrying seller to be one of the founding members of that team. This is a true ground-floor opportunity: you\u0026#39;ll be among the first reps closing PEO business at Gusto, working directly with the Head of PEO Sales to prove out and scale the motion.\u0026amp;nbsp;You\u0026#39;ll drive new PEO revenue by selling Gusto\u0026#39;s co-employment solution to both net-new prospects and our existing base of 400,000+ customers — Gusto\u0026#39;s single biggest competitive advantage over legacy PEOs. The market opportunity is real, the pace is fast, and the early sellers on this team will help define what \u0026quot;good\u0026quot; looks like.Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026amp;nbsp; If you\u0026#39;re excited to roll up your sleeves, lead by example, and architect something from scratch, let\u0026#39;s talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be an early individual contributor on Gusto\u0026#39;s founding PEO sales team, reporting to the Head of PEO Sales. As one of the first sellers, you\u0026#39;ll carry a personal book of business, run the full sales cycle end to end, and serve as a Subject Matter Expert who guides prospects through complex co-employment buying decisions.\u0026amp;nbsp;You\u0026#39;ll partner closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience, and you\u0026#39;ll work alongside the Head of PEO to surface what\u0026#39;s working in the field — feedback that directly shapes the playbook, tooling, and pipeline architecture as the org scales.\u0026amp;nbsp;Your biggest unfair advantage: Gusto\u0026#39;s existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers to PEO — and you\u0026#39;ll be one of the first to run that motion at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle.\u0026lt;/strong\u0026gt; Prospect, qualify, run discovery, demo, navigate complex buying groups, and close. This is a quota-carrying role for a seller who\u0026#39;s comfortable owning a deal from first touch to signed agreement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sell across both motions. \u0026lt;/strong\u0026gt;Close net-new prospects and convert existing Gusto payroll customers to PEO. You\u0026#39;ll learn the distinct objections, value propositions, and rhythms of in-base selling vs. cold-start prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a PEO Subject Matter Expert. \u0026lt;/strong\u0026gt;Guide prospects through co-employment, benefits, compliance, and the practical realities of moving onto a PEO. Build and maintain deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sell with selling-season fluency. \u0026lt;/strong\u0026gt;Understand and plan around PEO\u0026#39;s concentrated selling window (Sept–Dec, with the bulk of new business landing Jan 1). Build pipeline early and manage your funnel to hit those timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work the channel.\u0026lt;/strong\u0026gt; Partner with broker, GA, and accountant referral sources to develop pipeline, and feed insights back on what\u0026#39;s converting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage your pipeline rigorously.\u0026lt;/strong\u0026gt; Keep Salesforce clean and current, forecast accurately, and operate within the sales stages, routing, and reporting the team establishes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI to sell smarter. \u0026lt;/strong\u0026gt;Bring genuine AI fluency to your daily workflow — leveraging AI tools for prospecting, call prep, follow-up, and forecast hygiene. We expect our sellers to be hands-on with AI and to share what\u0026#39;s working with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally.\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and the broader Sales org to surface market signals, sharpen positioning, and improve the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PEO / HCM Sales Experience:\u0026lt;/strong\u0026gt; 4+ years in a closing sales role, ideally in PEO, HCM, or benefits. Direct PEO selling experience is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota Attainment:\u0026lt;/strong\u0026gt; Consistent, demonstrable track record of meeting and exceeding individual sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Cycle Ownership:\u0026lt;/strong\u0026gt; Proven ability to own a deal end to end — prospecting, discovery, multi-stakeholder navigation, and close — in a consultative, complex sale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Selling-Season Fluency:\u0026lt;/strong\u0026gt; Familiarity with PEO\u0026#39;s Jan 1 selling cycle (Sept–Dec pipeline build, renewal dynamics) is a strong plus and a key screen for PEO-specific experience vs. generic HCM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Install-Base Conversion:\u0026lt;/strong\u0026gt; Experience selling into or converting an existing customer base to a higher-tier or adjacent product is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Familiarity:\u0026lt;/strong\u0026gt; Understanding of broker, GA, and accountant referral channels in the PEO or benefits space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Ability to work effectively across HR, Benefits, Product, and Marketing; excellent interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency:\u0026lt;/strong\u0026gt; Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Salesforce.com (SFDC) experience required; familiarity with HCM platforms and benefits administration tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Potential compensation for this role is \u0026lt;strong\u0026gt;$102,855 to $136,000 USD for Denver, Phoenix, Atlanta\u0026lt;/strong\u0026gt; metro areas and \u0026lt;strong\u0026gt;$132,245 - $165,000 USD in the San Francisco Bay Area\u0026lt;/strong\u0026gt; locations. \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;T\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;his OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8008902/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8189537","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543862,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"194525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"231000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"267472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8189537,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017929","title":"Principal Product Manager, AI Assistant","company_name":"Gusto, Inc.","first_published":"2026-09-14T13:15:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the CoreX AI team:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;CoreX AI builds and powers AI experiences that make Gusto the best teammate for small businesses. Our largest AI bets embed directly in small business workflows whether that\u0026#39;s answering a quick question or handling the task itself. Our customers trust us with their payroll, their employees\u0026#39; benefits, and their money decisions where mistakes have real, immediate consequences. We give small businesses trusted and powerful AI tools that supercharge how they work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re at an inflection point across everything we own, and we\u0026#39;re looking for a product leader ready to accelerate our AI bets as we build toward that future. This is a role for builders who can work across Gusto, reason about API design and model behavior as comfortably as customer experience, and bring hands-on experience building with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll define how Gusto\u0026#39;s conversational assistant works, behaves, and earns customer trust and how small businesses use it to get real work done across payroll, benefits, HR, and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how small businesses actually work inside Gusto today the workflows they run, where they get stuck, and the work they\u0026#39;d hand off if they could\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the product vision for Gusto’s conversational assistant that gives small businesses superpowers, and turn it into a coherent strategy a sharp perspective on where the assistant earns real value, and what we build first\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand what the assistant can actually do. You\u0026#39;ll partner with domain teams to grow tool and domain coverage across payroll, time, benefits, and compliance, and hold the bar on quality as coverage grows measured in real actions customers complete, not conversations they have\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how we show up in our customers’ ecosystem and the surfaces where work naturally happens third-party connectors, messaging channels, and AI clients and decide what earns priority against the depth we have in the app\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and data teams on technical trade-offs: how we expose Gusto\u0026#39;s capabilities to agents through our API and MCP layer, how the assistant embeds into our first-party surfaces, and where we take on debt to move faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with design and UXR to understand how customers actually feel about AI acting on their behalf, and use that to shape how we build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move fast. Speed is our top priority, and you\u0026#39;ll set a pace that reflects it shipping narrow slices that get customers value early rather than waiting on the complete build\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years building as a product manager, with experience owning meaningful scope and driving broad product or platform-level decisions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable in a high-visibility role engaging directly with Gusto leadership and product leaders across the company, and driving decisions that stick\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You believe in what AI can do for small businesses, and you\u0026#39;re excited to build it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand what it takes to build trusted AI products: writing evals, holding a real point of view on AI quality, and assuming the responsibility of a product customers rely on day-to-day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re hands-on and you\u0026#39;d rather build than delegate — and you thrive in a culture that expects it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re comfortable spanning both platform thinking and UX/experience judgment within the same role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You develop sharp perspectives on the systems AI products need — RAG, ontology, and a scalable API strategy for agent-accessible systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re comfortable with a fluid, expanding charter. This isn\u0026#39;t a role with a static roadmap, given how fast AI development and the competitive landscape are moving.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000,000/yr to $220,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8189537/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7868243","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3425110,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"210525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"250000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"289472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7868243,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017223","title":"Principal Product Manager, Unified Service Platform ","company_name":"Gusto, Inc.","first_published":"2026-08-06T16:31:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re building a world where every customer need is understood, matched with the right expertise, and driven to the right resolution, by the right person or AI, at the right time. Making that real requires a sophisticated \u0026quot;System of Intelligence\u0026quot; that understands customer intent, judges problem complexity, decides whether AI or a human should take it, and retrieves exactly the right knowledge and data to answer. T\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal Product Manager for the AI-First Service Platform, you\u0026#39;ll own core capabilities of the intelligence layer and surface area experience behind Gusto\u0026#39;s customer-facing AI help/service — the models and infrastructure that determine what a customer needs, whether AI or a human should resolve it, what context travels with every handoff, and what knowledge the system draws on to answer. You\u0026#39;ll own multiple capabilities and/or channels across voice, chat, and email, and you\u0026#39;ll be accountable for how well the whole parts of the system actually perform for customers, not just what ships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for a systems thinker and hands-on builder. You\u0026#39;ll tear down what\u0026#39;s overly complex, design simple and durable architecture in its place, experiment and iterate rapidly and create the conditions where operational efficiency and great customer experience reinforce each other — not trade off against each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for someone who can think from first principles, influence at the senior level, and still get into the details when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Service Platform (USP) team is the operational backbone behind Gusto\u0026#39;s customer experience. We build intelligent systems that align Sales and Service teams around a single source of truth — replacing fragmented tools with a cohesive \u0026quot;System of Intelligence\u0026quot; that gives every team member the full context they need to serve customers effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an AI-native team building agentic solutions that transform how work gets done. We own the AI-Human-AI loop across voice, chat, and email — ensuring every interaction, internal or external, is seamless, informed, and effortless. Our north star is simple: make it easy for Gusto\u0026#39;s teams to do their best work, so every business we serve feels the difference.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own core capabilities of Gusto\u0026#39;s AI service intelligence layer (e.g. intent understanding, escalation and handoff decisions, context ingestion, or knowledge and retrieval)\u0026amp;nbsp; across voice, chat, and/or email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine the models and frameworks that decode what customers need and determine whether AI or a human is the right path to resolution, partnering with engineering and data science to continuously improve accuracy and eliminate context loss across handoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the evaluation layer for the systems you ship — define what \u0026quot;good\u0026quot; means, build the evals and monitoring that prove it in production, and close the loop between what the model does and what the customer actually experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment, learn, iterate, and ship impactful solutions rapidly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and dismantle legacy systems and hard-coded workflows that create friction, replacing them with flexible, intelligent architecture that scales with Gusto\u0026#39;s growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with GTM and Service teams so the system reflects real operational needs, translating frontline insights into prioritized product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track the metrics that matter — solve rate, satisfaction, escalation accuracy, handle time, and customer effort — using data to diagnose breakdowns in the customer journey and drive continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A systems thinker with 8+ years of product management experience building complex, data-intensive platforms — ideally in customer service, CRM, or enterprise SaaS environments where routing, orchestration, or workflow automation were core to the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with AI/ML concepts — particularly intent classification, NLP, and agentic systems — with a track record of translating model capabilities into tangible product outcomes at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on builder who can move fluidly between strategy and execution — equally comfortable whiteboarding architecture with engineers, influencing senior stakeholders, and diving into the data to pressure-test assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional instincts and a demonstrated ability to align Sales, Service, and Engineering teams around a shared product vision, even in the face of competing priorities and organizational complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward simplicity — someone who defaults to first principles when solving hard problems, knows when to tear down legacy systems rather than patch them, and measures success by how much friction they remove for customers and teammates alike\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000,000/yr to $220,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7868243/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7027020","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3183457,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"251065","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"295000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"338938","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7027020,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-015795","title":"Principal Software Engineer - Pay Group Engineering","company_name":"Gusto, Inc.","first_published":"2025-07-10T14:46:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Payroll and Tax systems. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. Pay Group (payroll and tax) teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers, both internal and external.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sub- Teams:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tax Accuracy: \u0026lt;/strong\u0026gt;The Tax Accuracy group is responsible for gathering and maintaining the necessary information for us to pay and file taxes accurately and on time for our customers, and consists of multiple teams that cover various parts of the process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ledger:\u0026lt;/strong\u0026gt; This team is building a payroll ledger to track accrual accounting for payroll-related money movement. This team is starting to support the payroll domain, risk, payments, and accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engine:\u0026lt;/strong\u0026gt; This team works closely with the payroll compliance team to ensure enablement of compliant pay, such as minimum wage adjustments, regular rate of pay, etc. We enable end-to-end success of payroll processing and working with various domain teams such as tax calculations, tax setup, payments, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform:\u0026lt;/strong\u0026gt; This team is developing a new platform to be the common interface for interacting with payroll and tax data. The payroll and tax domain is highly complex; our team exists to make it easier for other application teams to interact with the payroll and tax system. We enable application and experience teams to deliver customer value \u0026lt;em\u0026gt;faster\u0026lt;/em\u0026gt; by providing a scalable, flexible, performant, and highly understandable platform to integrate with.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Function as a Technical Lead\u0026lt;/strong\u0026gt; across multiple teams in Payroll Services, helping us keep engineers unblocked and deliver high-quality work supporting our long-term goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; the foundation that supports compliant payroll for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and grow fellow engineers \u0026lt;/strong\u0026gt;working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the product development process\u0026lt;/strong\u0026gt; from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously stay up-to-date with advancements in \u0026lt;strong\u0026gt;AI and Machine Learning\u0026lt;/strong\u0026gt;, applying this knowledge to our projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have at least 15+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data structures, data modeling, and system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across 3+ teams, influencing both product and team direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on platform products which are depended upon throughout the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engineering, designing, building and supporting large scale systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude in bringing clarity and simplicity to complex problems, communicating technical complexity and facilitating informed tradeoffs to major stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operationalizing and scaling large interconnected production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in complex highly regulated domains\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examples: HR, Payroll, Taxes, or Compliance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to build, test, and iterate on products quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how to evaluate AI-driven outputs using clear success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A commitment to staying current on emerging backend technologies and AI frameworks and patterns, regularly experimenting with new approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to contribute to shared tools or templates that enhance the speed and safety of AI experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $215,000/yr to $252,000/yr in Denver \u0026amp;amp; most remote locations, and $251,000/yr to $295,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7027020/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8148547","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3526144,"location":{"name":"Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"192000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"288000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"25","value_type":"short_text"}],"id":8148547,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017866","title":"Product Marketing Leader - Innovation \u0026 Experimentation","company_name":"Gusto, Inc.","first_published":"2026-08-24T14:34:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, customer-obsessed, AI-fluent product marketer to help bring new products, offers, and motions to market — and to find product-market fit through a growth-oriented test-and-learn approach.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits on a newly formed Experimentation team, built specifically for the work that doesn\u0026#39;t yet have a settled audience or a clear owner as Gusto quickly evolves our product offerings and the complexity of work we can manage on behalf of small businesses. You\u0026#39;ll shape positioning before it\u0026#39;s proven, test demand, learn fast, and iterate on what works. You\u0026#39;re comfortable building into a system rather than relying on one that already exists — this is earlier-stage but highly strategic work, where the path isn\u0026#39;t repeatable yet. Once an audience, product, and GTM motion are proven, the work hands off to the existing product marketing pods — this team\u0026#39;s job is to prove it first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who thrives in both strategy and execution: equally comfortable identifying market opportunities, shaping cross-product narratives, and rolling up their sleeves to turn strategy into action. This role will work deeply with leaders across Product, Sales, Growth, and Marketing to align strategies and drive measurable results.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this sounds like you, and you’re passionate about helping small businesses succeed, we’d love to meet you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Execute GTM Strategy\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Lead go-to-market strategy and execution across product areas—partnering with Growth, Product and Marketing to shape customer segmentation, pricing, and GTM motions that drive adoption and growth.\u0026lt;strong\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Turn Insights Into Action\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Synthesize market research, customer insights, usage data, and cross-functional input to identify opportunities and inform strategy. Translate strategy into actionable plans and ensure GTM execution lands with excellence.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Contribute to a culture of excellence\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Create clarity and focus in every project you take on, raise the bar on craft, and foster a culture of insight-driven thinking, collaboration, and results.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Alignment \u0026amp;amp; Accountability\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Act as the strategic tissue across Product, Sales, Marketing, and Customer Experience to drive shared goals and orchestrate execution across teams, leveraging technology. Bring structure, momentum, and accountability to complex initiatives. Build new ways of working by building net-new processes/systems that didn’t exist prior.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Own Performance \u0026amp;amp; Optimization\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Define success metrics and track performance across initiatives. Drive regular reviews of GTM performance and lead iteration to improve outcomes over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record of shaping GTM strategy in ambiguous yet highly ambitious environments — 0-to-1 products, new markets, or building new motions within an existing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move between strategic planning and hands-on execution—comfortable with ambiguity and bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration and communication skills; adept at influencing across Sales, Product, and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with customer segmentation, positioning, pricing, and GTM planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SMB, fintech, HR/benefits/payroll tech, or a complex multi-audience business is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly AI fluent; able to build AI systems and unlock new ways of working through AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our cash compensation amount for this role is targeted at $190,000 - $235,000/yr in Denver \u0026amp;amp; Phoenix/Scottsdale, and $220,000 - $275,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8148547/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8191997","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3544930,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"74285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"91000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"107713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"5","value_type":"short_text"}],"id":8191997,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017955","title":"Retirement Compliance Specialist","company_name":"Gusto, Inc.","first_published":"2026-09-15T14:21:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Retirement Compliance Specialist, you\u0026#39;ll serve as a subject-matter expert on ERISA compliance and 401(k) plan administration within Gusto\u0026#39;s Retirement Services organization. This role will be part of the Retirement Compliance team that focuses on the work that needs specialist judgment: independent quality assurance, training, complex corrections, and consultation on ambiguous or high-risk plan provisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be a trusted resource across the business, translating dense legal plan documents and ERISA requirements into guidance that Sales, Conversion Ops, and Customer Experience teams can act on confidently\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement Compliance team ensures every 401(k) plan Gusto administers stays compliant with IRS and ERISA requirements, from conversion through ongoing operation. We utilize AI to shift towards higher-value, specialist work: quality assurance, training, escalation support, and complex ERISA analysis. You\u0026#39;ll work closely with Conversion Ops, Sales, and Legal \u0026amp;amp; Compliance, and you\u0026#39;ll help shape the tools and processes the broader organization relies on as this transition continues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the ERISA/compliance escalation point for Conversion Ops and Sales on complex plan provisions, eligibility questions, and Adoption Agreement interpretation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end quality assurance for the plan review process \u0026lt;em\u0026gt;— \u0026lt;/em\u0026gt;validating each build against the signed Adoption Agreement, and developing the internal tooling and business rules that support the review process at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct plan reviews for new and converting 401(k) plans, translating complex legal plan documents into clear, accurate guidance for internal teams and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver internal training and reference materials so Conversion Ops, Sales, and Customer Experience teams can handle routine plan questions independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal \u0026amp;amp; Compliance on regulatory interpretation and sign-off for higher-risk plan changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and champion opportunities to use AI tools and automation to reduce manual review time while strengthening accuracy across plan setup and compliance workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in 401(k)/defined contribution plan administration, compliance, or ERISA\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of IRS and ERISA regulations governing retirement plans, including eligibility, testing, and corrections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing plan documents (Adoption Agreements, plan provisions) and translating them into operational guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering cross-functionally with Sales, Conversion Ops, and Legal \u0026amp;amp; Compliance on ambiguous, escalated issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills — able to distill complex ERISA concepts for audiences without a compliance background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building training materials or documentation for non-specialist teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI literacy: comfortable using and helping refine AI-assisted tools for plan review and setup, and identifying where automation can responsibly take on routine work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and organizational skills, even under deadline pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional designations such as QKA, QPA, CRPS, or C(k)P are a plus, but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $62,400 to $78,000/year in Phoenix, $67,755 to $83,000/year in Denver and $74,285 to $91,000 in LA. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8191997/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8175108","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538038,"location":{"name":"Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8175108,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000136","title":"Sales Onboarding Advocate ","company_name":"Gusto, Inc.","first_published":"2026-09-03T13:52:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends technical problem-solving with sales and customer service. After training, you\u0026#39;ll be helping small business owners get their payroll and HR set up correctly. This means entering their past information, catching mistakes in their setup before they cause problems, and helping them navigate state and federal tax guidelines (every state does this differently, so you\u0026#39;ll become the expert who can guide customers through all 50).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team is where technical sales careers start at Gusto. You\u0026#39;ll build a strong foundational understanding of payroll, tax, and compliance expertise while developing consultative sales skills, and that opens doors. Reps who excel here can grow into specialized roles working in Implementations and Solutions Engineering. If you\u0026#39;re looking for a sales career with a technical backbone, this is where that path starts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer conversations:\u0026lt;/strong\u0026gt; Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline management:\u0026lt;/strong\u0026gt; Own your ticket queue the way a seller owns their opportunity pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow revenue:\u0026lt;/strong\u0026gt; Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers\u0026#39; Comp, and 401(k).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical diagnosis:\u0026lt;/strong\u0026gt; Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance setup:\u0026lt;/strong\u0026gt; Configure sick time, PTO, and overtime policies to keep companies compliant from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work across teams: \u0026lt;/strong\u0026gt;You\u0026#39;ll know when a customer\u0026#39;s situation is something you can solve yourself versus when it needs a specialist, and you\u0026#39;ll get that handoff started. You\u0026#39;ll also work closely with our Risk team, asking customers for extra information when needed to build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered workflows: \u0026lt;/strong\u0026gt;Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs. \u0026lt;em\u0026gt;We love to hire new grads too, so if that’s you, please be prepared to translate how your internship or prior work experience would translate to this type of role.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eager to learn: \u0026lt;/strong\u0026gt;You\u0026#39;re excited to dive into a brand new industry and figure out the details, whether that\u0026#39;s tax codes, compliance rules, or how payroll actually works behind the scenes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer obsessed: \u0026lt;/strong\u0026gt;You put customer needs first, listening closely to understand what they would benefit from and help them understand how different parts of our product will affect their business. You build trust through consultative conversations, and that trust is what drives the right outcome for both the customer and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive: \u0026lt;/strong\u0026gt;Goal-oriented and competitive in the best way, you want to hit your numbers and keep leveling up your sales game.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong across phone, email, and chat, with the flexibility to adjust your tone to the moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;You\u0026#39;re a problem solver who thrives on challenge and adjusting quickly when a situation shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI: \u0026lt;/strong\u0026gt;Proven, day-to-day experience integrating AI into how you work, across writing, research, prep, and summarization, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $23.00/hr to $24.50/hr in Denver, Phoenix \u0026amp;amp; Atlanta. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8175108/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8105993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3511588,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"114285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8105993,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017719","title":"Sales Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-08-07T16:33:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to shape the foundation of a fast-growing, high-impact part of Gusto\u0026#39;s business as a Senior Sales Operations Analyst supporting our Expansion Sales organization. You\u0026#39;ll build the insights and AI-powered solutions that make a large, multi-team sales organization more productive — spanning our Platform Sales, Expansion AM, and New Expansion Advisor teams. You\u0026#39;ll sit at the intersection of data, process, and execution; you\u0026#39;ll turn real sales challenges into the tools, reports, automations, and workflows that move the numbers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;ll help grow revenue from Gusto\u0026#39;s existing customer base through upsells and cross-sells. If you thrive where analytics, problem-solving, and supporting others meet, this role offers ownership, visibility, and the chance to influence how Gusto expands its relationship with the small businesses it already serves.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Expansion Sales Operations team partners closely with sales leadership to support three dynamic, fast-moving sales teams that contribute meaningfully to Gusto\u0026#39;s growth. We think of ourselves as builders, problem solvers, and strategic partners; we turn uncertainty into clarity and fragmented processes into scalable, repeatable systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our work spans pacing and pipeline forecasting, quotas, trigger and backlog management, process design, data integrity, account and territory administration, rules of engagement, and increasingly, AI-driven optimization. We value curiosity, open communication, and a commitment to helping our reps operate efficiently and confidently across a multi-product, multi-team motion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics, Reporting \u0026amp;amp; Forecasting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, automate, and maintain reports and dashboards that track pacing, funnel metrics, trigger and backlog health, SLAs, and rep productivity; keep definitions consistent and documentation clear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the weekly forecast, CFQ closed-won ARR pacing, and probability-weighted pipeline forecast, feeding the Weekly Business Review (WBR) and Weekly Forecast Review (WFR) cadence for sales and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and Analytics to produce operational reporting and revenue insights across dials, connects, lead passes, self-generated opportunities, and book coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own metric definitions and data accuracy so leaders trust the numbers they act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive AI Strategy for Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prototype AI and automation tools, such as process automation, analytics copilots, and call coaching, that remove manual friction from the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, BizTech, Product, and Enablement to embed AI into daily sales workflows, improving both efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source and lead net-new AI and automation projects, connecting data insights to process improvements that lift rep productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examine workflows and rep performance to identify bottlenecks; recommend and implement process and automation changes that improve conversion, efficiency, and the rep experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate Rules of Engagement (ROE) requests and comp exception asks, applying clear rules and precedent to produce fair, consistent, and binding rulings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to document processes, build playbooks, and drive adoption of new tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Support \u0026amp;amp; Problem-Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support to Expansion Sales leadership and reps: ad hoc data requests, process issues, and one-off investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own account and territory administration as the business evolves: assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin (ChiliPiper) automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and offboarding for new hires and departing reps, including roster updates, router mapping, and leave-of-absence (LOA) processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot reporting issues, broken workflows, missing CRM data, and gaps in pipeline visibility with fast, accurate fixes — including closed-won opportunities that didn\u0026#39;t sync and ARR discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product to keep everyone aligned and remove obstacles to progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate sales challenges into clear business requirements; partner cross-functionally to design solutions and durable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders aligned with clear, regular updates to managers and senior leadership on timelines, risks, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, bringing structure, insight, and clarity to complex or ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Ops, RevOps, or a similar analytical GTM role; ideally in a fast-paced SaaS or fintech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth across Salesforce reports and dashboards, SQL, Tableau or Looker, and Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with forecasting, pipeline management, and territory or quota planning on a recurring cadence; for example, a weekly forecast feeding monthly reviews and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort evaluating AI and automation tools and prototyping simple workflows to improve productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you simplify complex information and create alignment from frontline reps to senior directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A first-principles problem solver who breaks down ambiguous issues, tests hypotheses, and builds structured solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptionally organized and detail-oriented, you manage multiple projects and recurring workflows while protecting data quality and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong partner to sales, with a track record supporting teams that have competing, fast-changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting an expansion, upsell, or cross-sell motion into an existing customer base, rather than net-new acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, or SMB SaaS go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a multi-product sales org spanning distinct offerings (e.g., tax credits, contractor payments, health insurance, workers\u0026#39; comp, or EOR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or implementing automations, AI workflows, or similar tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building cross-functional relationships across Sales, BizTech, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems to support new or evolving sales motions, with comfort in fast iteration and testing in live sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $104,490 to $128,000 for Denver. $126,530 to $155,000 for San Francisco \u0026amp;amp; New York. $97,960 to $120,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":390456,"name":"Revenue Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8105993/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8068218","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495964,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"151580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"180000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"208423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8068218,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017616","title":"Security Technical Program Manager","company_name":"Gusto, Inc.","first_published":"2026-07-20T17:53:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is becoming an AI-native company, and that only works if our security posture keeps pace. As the Vulnerability Management Technical Lead, you\u0026#39;ll own the definition and delivery of Gusto\u0026#39;s vulnerability management and security operations programs across Security, AIT, R\u0026amp;amp;D, Infrastructure, GRC, and Risk. You\u0026#39;ll drive the centralized vulnerability scorecard, expand detection and monitoring coverage, harden the SDLC, and stand up the security metrics leadership runs the business on. You\u0026#39;ll drive the timelines, manage the dependencies, head off the risk, and use AI plugins to do the work itself, so security becomes something that helps Gusto move faster instead of slowing it down.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The TPM organization is part of our AIT, Risk, and Security team. We deliver the cross-functional work that lets Gusto securely accelerate its AI and platform modernization. The vulnerability management and security operations programs sit right at the intersection of security engineering, infrastructure, and GRC, and they\u0026#39;re foundational to how Gusto scales its AI ambitions safely. This is one of the most strategic programs on the team, and you\u0026#39;ll lead it across a complex, fast-moving group of stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Set the strategy and the roadmap\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Work with leaders across Security, AIT, R\u0026amp;amp;D, Infrastructure, GRC, and Risk to shape where vulnerability management and security operations go as Gusto becomes an AI-native company.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Define what good vulnerability management and security operations look like for an AI-first business, and set the multi-quarter vision that gets us there.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Run intake and prioritization with senior stakeholders, and make the call on what gets built first.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Decide where security should clear the way for AI speed and where it needs to hold the line, and bring leaders along on the why.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Put AI plugins to work to pull together stakeholder input, map dependencies, and keep the roadmap grounded in what\u0026#39;s really happening.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Run the programs and the change\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery of the centralized vulnerability management program: coverage across code, cloud, data, and edge; CSPM/DSPM, container scanning, dependency and secrets detection, and owner-based remediation routing to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead security operations delivery: expand high-risk detection and alerting across systems and vendors, impersonation and privileged-access logging, SIEM integration, insider-risk telemetry, and logging of agentic activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stand up the daily security-health and vulnerability-management metrics dashboards leadership uses to run the business, and drive monthly vulnerability reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security workflows that run on AI plugins by default, so coverage checks and evidence collection happen automatically instead of by hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the plans, manage scope and risk, track milestones, and deliver against every audit and regulatory commitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Roll out new controls, like risk-scored PR review, JIT privileged access, and secrets management, and help teams adopt them with training, comms, and runbooks that plugins keep up to date for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep a busy, fast-moving group of stakeholders aligned with clear, steady updates on where things stand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Manage stakeholders and vendors\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hold vendors and partners to their commitments and push them toward AI-forward ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on top of how every workstream is tracking, raise flags early, and get teams unstuck when they stall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Watch the program budget, tooling spend, and implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;ll need\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A history of taking programs from ambiguous to shipped in regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8+ years leading cross-functional TPM or delivery work, with real time spent on security, infrastructure, or platform engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid handle on vulnerability management and security operations, from scanning coverage and remediation SLAs to detection engineering, SIEM/monitoring, and identity and privileged access, and a sense for how they help Gusto move faster on AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A way of working where AI plugins drive your everyday delivery, and you help the people around you work the same way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak the language of security engineering, infrastructure, GRC, and R\u0026amp;amp;D, and keep everyone rowing together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to have\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the modern security stack, including vulnerability and asset scanners (e.g., Wiz, Axonius), code security (dependency and secret scanning), SIEM/detection (e.g., Panther), and identity/JIT access (e.g., Opal).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI clients and plugins (MCPs) to generate program artifacts and take the busywork off your plate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A working knowledge of control frameworks like SOC 1/2 and ISO 27001, plus secure SDLC practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A PM certification (PMP, CAPM, Scrum, or Prosci) and time spent in high-growth fintech or another regulated, fast-paced industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $138,000-156,000 in Denver, and $168,000–189,000 in the San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8068218/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8174849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537945,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"150640","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"177000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"203364","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8174849,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017924","title":"Senior Compensation Partner","company_name":"Gusto, Inc.","first_published":"2026-09-09T14:39:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Compensation Manager is a core member of Gusto\u0026#39;s People team, responsible for building and scaling the compensation programs that help us attract, retain, and reward top talent. This role exists to bring rigor, fairness, and strategic clarity to how Gusto thinks about pay — operating at the intersection of data, policy, and people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating with a systems-first, AI-native mindset, the Senior Compensation Manager uses automation, scalable workflows, and well-designed tooling to improve decision quality, ensure compliance, and reduce reliance on manual, one-off analysis. This role partners closely with HR Business Partners, Finance, Legal, and business leaders to ensure our compensation programs are grounded in market reality and aligned to our values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role is measured by the quality and fairness of compensation decisions, the scalability and reliability of our programs, and the degree to which the organization can operate with confidence — without constant intervention or heroics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s compensation function, built on first-principles thinking, is at an inflection point — scaling from early foundations to a mature, high-trust operation. You\u0026#39;ll have real ownership to shape how we design and deliver compensation as the company grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day to day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement, and communicate Gusto\u0026#39;s compensation programs, policies, and procedures, ensuring internal equity, external competitiveness, and alignment with business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with and influence key stakeholders — including HRBPs, Finance, and senior leadership — to translate compensation philosophy into clear, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead annual compensation cycles (merit, equity refresh, benchmarking) and own the end-to-end process from data collection through communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform market analyses and compensation studies using survey data (e.g., Radford/Aon, Mercer, Pave) to recommend pay ranges, job levels, and offer positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools and automation thoughtfully to accelerate analysis, synthesize benchmarking data, and reduce planning and reporting load — while maintaining sound judgment around data quality and decision guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain scalable compensation workflows and tooling — automating recurring analyses, audit processes, and reporting so programs run reliably without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain compensation dashboards and data visualizations that give leaders real-time insight into pay equity, market positioning, and budget utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft competitive, compelling offers to attract top-tier talent, and build playbooks to help recruiters and HRBPs communicate Gusto\u0026#39;s total rewards story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure ongoing compliance with federal, state, and local pay regulations — including pay transparency laws, FLSA classification standards, and emerging pay equity requirements — and proactively flag legislative changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with People Operations to integrate and optimize HRIS and compensation tools, ensuring data accuracy and system scalability as the company grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in Compensation, Total Rewards, People Operations, or a related analytical function — ideally in a high-growth technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; hands-on experience using AI tools or automation to accelerate analysis or synthesis, paired with strong judgment around trust and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience\u0026lt;/strong\u0026gt; running compensation cycles (merit, equity, benchmarking) and building scalable programs from early-stage to maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Survey benchmarking fluency:\u0026lt;/strong\u0026gt; direct experience with Radford/Aon, Mercer, Pave, or comparable compensation survey tools and methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems-first orientation:\u0026lt;/strong\u0026gt; experience building durable workflows, automating reports, or designing operating mechanisms that reduce recurring manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytical foundation:\u0026lt;/strong\u0026gt; advanced spreadsheet skills (Excel, Google Sheets), comfort with data modeling, and experience building dashboards or visualizations that leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge of compensation and employment law,\u0026lt;/strong\u0026gt; including FLSA, pay transparency statutes, and pay equity frameworks — or foundational knowledge with a clear drive to build expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear, concise communicator\u0026lt;/strong\u0026gt; who can translate complex pay data into narratives and recommendations for non-specialist audiences, including executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort operating at multiple altitudes —\u0026lt;/strong\u0026gt; from hands-on analysis and modeling to advising leadership on compensation philosophy and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High integrity and intellectual curiosity;\u0026lt;/strong\u0026gt; someone who asks hard questions about fairness and market position, and isn\u0026#39;t satisfied with the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Background in Mathematics, Finance, Statistics, Economics, or a related quantitative field\u0026lt;/strong\u0026gt; is preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $154,045 - $189,989/year in Denver, between $181,000 - $223,573/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8174849/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8099751","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3508872,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"180425","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"243574","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8099751,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017751","title":"Senior Data Engineer","company_name":"Gusto, Inc.","first_published":"2026-08-14T13:08:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Data Engineering team builds tools and systems that make Gusto\u0026#39;s data consistent, user-friendly, and helpful. This helps our teams make decisions using data and provide intelligent, customized experiences to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Data Engineer who can take loosely defined problems and drive them end-to-end—from framing the problem and aligning stakeholders to designing, building, and delivering durable data solutions. You’ll partner closely with analytics, product, and engineering teams to deliver data solutions that drive real business and customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10+ years of industry experience in data engineering building scalable data pipelines and data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in SQL and at least one programming language (e.g., Python, Scala, or Java)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and maintaining robust data pipelines and ETL workflows, with hands-on dbt experience for reliable, testable, and maintainable data transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience ingesting data from diverse sources, including APIs, databases, SaaS applications, and event streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in data modeling, schema design, and data quality best practices, with functional experience working on cloud platforms like Snowflake, Redshift, BigQuery, or Databricks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing CI/CD pipelines, automated testing, and data observability to ensure reliability and trust in data systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with monitoring, alerting, and incident response for production-grade data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to optimize performance and cost across data workflows and storage systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional understanding of how to leverage AI and automation in data engineering — building self-service tools, intelligent pipelines, and agents that automate repetitive tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplar problem-solving skills and ability to work collaboratively in cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, with a focus on clarity, empathy, and shared ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $155,000-$185,000/yr in Denver, $170,000-$200,000/yr in Los Angeles, and $190,000-$220,000/yr for San Francisco, Seattle, and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8099751/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8082139","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501594,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"183830","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"216000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"248171","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8082139,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017688","title":"Senior GRC Analyst","company_name":"Gusto, Inc.","first_published":"2026-08-27T18:35:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a Security, Governance, Risk \u0026amp;amp; Compliance professional to join our team managing our security governance, risk and compliance initiatives. This person will guide the company from foundational Governance, Risk \u0026amp;amp; Compliance (GRC) maturity through to steady-state operations, leveraging AI to automate and improve old practices and tools, ensuring ongoing compliance with SOC 2 Type 2, IT General Controls, ICOC and related frameworks, while embedding security-minded practices throughout Gusto.\u0026amp;nbsp; This is a cross-functional role with key touchpoints in every department.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, maintain, and ensure adherence to security and compliance SOPs, internal documentation, and company-wide policies—particularly supporting SOC 2 and future framework adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage trust management platforms including documentation of controls, risks, vendors, and exceptions, and lead the implementation of AI agents to automate and improve the implementation of our controls framework and evidence collection to support it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Legal, Enterprise Applications, and Gusto counterparts to establish and maintain data governance policies (e.g., classification, retention, handling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ongoing internal risk assessments to identify exposure and control gaps; coordinate remediation plans with functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the third-party vendor risk program, including onboarding reviews, monitoring, and renewal assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead interactions with external auditors and regulatory bodies during compliance assessments (e.g., SOC 2 Type 2) and oversee responses to client security assessments and due diligence requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on relevant compliance frameworks, laws, and regulations to ensure appropriate coverage and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally (e.g., Security, Legal, Engineering, Sales, IT) to implement scalable GRC processes, harmonize systems, and foster GRC understanding through employee enablement programs and KPI-driven insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in governance, risk, and compliance within SaaS, ideally in the HCM, payroll, or fintech sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Information Systems, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SaaS business models, with experience implementing controls and policies in fast-paced, product-driven environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading or supporting a SOC 2 Type 2 compliance initiative, including collaboration with auditors and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance tools and platforms such as Optro, Vanta, Drata, Viso Trust, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex GRC requirements into actionable, scalable processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to educate and influence cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A data-informed mindset, with the ability to use analytics to assess GRC performance and maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One or more relevant professional certifications:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CISA, CRISC, or GRCP preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CGEIT, CRMA, or PMI-RMP are a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $183,000-205,000 in the San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8082139/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7283301","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3259500,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"217020","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"255000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"292977","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7283301,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016273","title":"Senior Manager, Head of Sales Data Science \u0026 Analytics ","company_name":"Gusto, Inc.","first_published":"2025-09-30T15:03:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Senior Data Science Leader to empower our Sales Data team, the team that powers the insights, forecasting, and measurement infrastructure behind how we acquire, expand, and retain our revenue base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We expect this leader to be both a strategic partner and execution-focused. You\u0026#39;ll guide senior sales and marketing leaders through complex analytical questions, develop analysts into statistical and scientific thinkers, and collaborate cross-functionally with stakeholders across Sales Operations, Data Engineering, Finance, R\u0026amp;amp;D, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI tooling becomes deeply embedded in Gusto\u0026#39;s data infrastructure, the nature of analytics work is fundamentally shifting.\u0026amp;nbsp; Tasks that once consumed a significant portion of our analyst\u0026#39;s time, such as reporting, dashboard maintenance, and answering ad hoc questions, are increasingly handled by a maturing self-serve ecosystem. What remains are the hard problems: ones that require rigorous statistical thinking, causal reasoning, and the ability to draw defensible conclusions in messy, real-world conditions where controlled experiments aren\u0026#39;t always possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role has two equally important mandates. The first is operational: \u0026lt;/strong\u0026gt;Gusto\u0026#39;s sales data foundation has significant technical debt, and this leader will need to partner closely with Data Engineering to assess the current state, architect a modern and scalable data layer, and execute a phased remediation.\u0026lt;strong\u0026gt; The second is transformational: \u0026lt;/strong\u0026gt;as the foundation gets rebuilt, this leader must simultaneously evolve what the team does with it: moving from a function defined by query fulfillment and reactive reporting toward one defined by advanced forecasting capabilities, causal inference, and analytical rigor. The ideal candidate brings deep expertise in Sales data, a commitment to building strong foundations for scale, paired with a genuine command of experimentation and quasi-experimental methods, and can instill these capabilities across the team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the Sales Analytics team\u0026lt;/strong\u0026gt; -- Drive vision for and champion a team of data scientists and analysts to deliver impact across customer acquisition and product expansion sales teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insights and Recommendations:\u0026lt;/strong\u0026gt; Conduct deep-dive analyses to identify revenue drivers and anomalies. Translate complex data into clear, actionable insights and recommendations for senior leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rebuild the data foundation\u0026lt;/strong\u0026gt; -- alongside Data Engineering and Service Platform partners, drive the evolution of our foundational data systems needed to build a world class sales analytics ecosystem.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with key stakeholders\u0026lt;/strong\u0026gt; -- work closely with the Chief Revenue Officer, Sales Operations, Data Engineering, and the Service Platform team to align on a shared data and infrastructure roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve forecasting capabilities\u0026lt;/strong\u0026gt; -- Evolve our sales forecasting methodology to\u0026amp;nbsp; incorporate more rigorous analytics methods (eg propensity scoring, better seasonality controls, etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable self-service analytics with AI\u0026lt;/strong\u0026gt; -- leverage Gusto\u0026#39;s move toward AI-first development to create self-service analytics capabilities for operations\u0026amp;nbsp; partners. Stay ahead of emerging AI tools that can drive efficiency and accuracy in revenue analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive team excellence\u0026amp;nbsp; -- \u0026lt;/strong\u0026gt;Recruit, mentor, and develop a high-performing, proactive analytics team, shifting the culture from reactive query fulfillment toward strategic analysis. As AI handles more of the routine reporting, define what excellence looks like for analysts in a world where causal thinking and statistical fluency are the new baseline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as connective tissue across the data org\u0026lt;/strong\u0026gt; -- identify opportunities where deeper technical solutions (e.g., from Data Engineering, Analytics Engineering, Data Science, or AI/ML Engineering) could accelerate revenue-driving analytics, and proactively bring the right partners into the conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in data science or related fields, with at least 4+ years leading a growing analytics team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership with a Builder Mindset:\u0026lt;/strong\u0026gt; A dynamic leader who inspires and develops teams while maintaining a “roll up your sleeves” attitude — able to step into the details when needed to build reports, run analyses, and troubleshoot.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Statistical and causal inference expertise\u0026lt;/strong\u0026gt; -- strong command of experimental design, causal reasoning, and quasi-experimental methods (e.g., difference-in-differences, synthetic control, regression discontinuity, propensity score matching) for settings where A/B testing isn\u0026#39;t possible. Comfortable navigating the assumptions required to make credible causal claims from observational data, and able to communicate those tradeoffs clearly to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue data systems expertise\u0026lt;/strong\u0026gt; -- deep experience working with Salesforce data at scale, including understanding data extraction strategies, CRM-to-warehouse reconciliation, and the challenges of treating Salesforce as a source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-first mindset\u0026lt;/strong\u0026gt; -- proven track record of inheriting messy, tech-debt-laden data environments and rebuilding foundations with long-term scalability in mind. Thinks in terms of systems, not patches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth\u0026lt;/strong\u0026gt; -- strong SQL skills, hands-on experience with dbt and Snowflake, comfort navigating transformation logic across multiple layers (Salesforce, BI, dbt, dashboards), and ability to mentor analysts on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and revenue domain knowledge\u0026lt;/strong\u0026gt; -- strong understanding of pipeline management, forecasting, quota and attainment tracking, acquisition and expansion motions, and cross-sell/upsell analytics in a multi-product SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership\u0026lt;/strong\u0026gt; -- ability to negotiate priorities and drive shared roadmaps with platform engineering, data engineering, and sales operations teams. Can go toe-to-toe with service platform managers on technical trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change management and team development\u0026lt;/strong\u0026gt; -- experience leading teams through significant transformation, raising performance expectations, coaching analysts toward more strategic work, and making tough talent decisions when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication skills\u0026lt;/strong\u0026gt; -- experience presenting infrastructure roadmaps and analytical insights to executive stakeholders, translating complex data system challenges into clear business terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-forward orientation -- \u0026lt;/strong\u0026gt;has a clear-eyed view of how AI tooling is reshaping the analyst role. Understands that as self-serve and automation absorb routine reporting and ad hoc work, the value of the team increasingly lives in statistical rigor, causal thinking, and the ability to answer questions that can\u0026#39;t be solved with a dashboard. Can articulate that vision compellingly and recruit, develop, and retain talent accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS/Growth Background:\u0026lt;/strong\u0026gt; Proven track record of successfully building and leading analytics functions in a high-growth SaaS or technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our annual base salary compensation range for this role is $218,000 - $255,000 in San Francisco \u0026amp;amp; New York, and $185,000 - $217,000 in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7283301/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8180433","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539970,"location":{"name":"Burlingame, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"118775","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"145500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"172224","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8180433,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017913","title":"Senior Performance Marketing Manager, Paid Social","company_name":"Gusto, Inc.","first_published":"2026-09-10T16:40:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Gusto is looking for a seasoned performance marketer to own execution across paid social and emerging acquisition channels — testing new platforms, formats, and tactics to find what works before scaling. This is a high-visibility role at the intersection of performance marketing, channel experimentation, and AI-powered workflow design. You will own execution and day-to-day strategy for paid social and new channel tests, working within Gusto\u0026#39;s demand generation framework, with clear accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Apply and help refine Gusto\u0026#39;s paid acquisition measurement framework, including attribution philosophy and budget allocation principles, in partnership with the broader marketing team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Serve as the team\u0026#39;s go-to expert on paid social and AI-powered marketing workflows, documenting playbooks and best practices for the paid acquisition team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Identify, test, and validate new digital media channels and formats beyond core paid social — such as Google Demand Generation campaigns and ChatGPT ads — running structured pilots, defining success criteria upfront, and making the call on scale vs. kill within existing budget guardrails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn\u0026#39;t end at the click.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Align with the Brand and Influencer team to run the organic-to-paid feedback loop — turning proven organic and influencer content into paid scale, and feeding results back to sharpen what earns that investment next.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with Engineering to launch new pixels and tracking, troubleshoot platform-side issues, and QA implementations — keeping measurement reliable as tracking needs evolve.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner cross-functionally with Integrated Marketing, Product Marketing, Sales, Communications, and Web to align paid social with integrated campaigns and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;7+ years of performance marketing experience at a B2B SaaS, performance marketing agency, or high-growth consumer organization, with deep expertise in paid social and a track record of testing and scaling new channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok), including deep, hands-on, in-platform execution (campaign builds, audience/targeting strategy, creative testing, bid/budget management), with significant budget responsibility and a track record of driving measurable pipeline impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social\u0026#39;s contribution to business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is $108,570/yr to $133,000/yr in Denver and Scottsdale and $131,430/yr to $161,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8180433/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8168903","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3535225,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"187790","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"223000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"258211","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8168903,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017900","title":"Senior Product Design Manager, Banking","company_name":"Gusto, Inc.","first_published":"2026-09-04T18:19:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a leadership role, empowering a team of Product Designers. And, as the first Design Leader for Gusto\u0026#39;s Banking team, you\u0026#39;ll lead design across two products at different stages of maturity: Wallet, a long-running, established product already helping workers manage their pay, and SMB Banking, a newer banking product for small businesses. You\u0026#39;re bringing together an established Consumer Banking design practice with a newer Business Banking effort for the first time, building the shared rituals and practices that will connect them, while staying close enough to the craft to help both products grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a player-coach role, for now —\u0026amp;nbsp;but as Banking grows, this role\u0026#39;s balance of hands-on craft versus people leadership will shift over time. That\u0026#39;s why we\u0026#39;re looking for an experienced, hands-on manager: someone who\u0026#39;s managed before and is comfortable working as player-coach, using craft to set the bar high for the team they\u0026#39;re growing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto already serves over 500,000 small businesses and pays millions of their employees every month. Wallet puts your team\u0026#39;s design decisions in front of a meaningful share of those employees directly, and SMB Banking opens the door to the 6.2 million employers in the US (98% with fewer than 100 employees) and the 550,000 new businesses started every year. Because Gusto already runs payroll for hundreds of thousands of businesses, we can design banking that\u0026#39;s connected to pay, cash flow, and hiring from day one. You\u0026#39;ll help invent what that looks like.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage an initial team of 3 designers, and hire to build your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the rituals, hiring pipeline, and planning cadence that span both Consumer Banking and Business Banking for the first time, formalizing what already exists on Wallet and building from zero for Business Banking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach designers working at two different stages at once: one optimizing and scaling something live (Wallet), and one defining something that doesn\u0026#39;t exist yet (SMB Banking).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-create goals and success metrics with product and engineering partners for the team, translating strategy into clear scopes, sequences, and milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on Wallet\u0026#39;s existing quality standard through critique and review, while defining a new standard from scratch for Business Banking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay hands-on: review and sometimes do design work directly on the highest-stakes decisions, especially on SMB Banking\u0026#39;s path to beta, while coaching your team toward greater independence over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner as an equal in the EPD trio with Banking\u0026#39;s PM and engineering leads on each side, and partner regularly with Risk, Compliance, Legal, Data, and Ops given both products are regulated financial products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Banking\u0026#39;s products fit cohesively into Gusto\u0026#39;s broader financial ecosystem, coordinating with design and product counterparts on adjacent pods (like Accounting and Payments) so the customer experience feels connected across surfaces rather than fragmented by internal team boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build individualized career development plans with each direct report, and adapt your leadership style to the person and the moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Banking\u0026#39;s design needs (headcount, quality investment, tooling) to senior design leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product design experience, including 4+ years of people management experience, ideally with senior designers or higher.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re an established manager who has worked as a player-coach before. Ideally you\u0026#39;ve managed designers across products at different stages, for example an established, metrics-driven product alongside a true 0-1 effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your portfolio and management track record show high-quality work in consumer or business financial products — fintech, banking, or financial platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Risk, Compliance, or Legal on regulated financial products (KYC/KYB, identity verification, money movement rails, partner bank relationships) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience incorporating AI tools and practices into how a whole design team works.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $178,000/yr to $253,000/yr in San Francisco and New York, and $147,000/yr to $215,000/yr in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8168903/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7254336","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247980,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7254336,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016140","title":"Senior Product Design Manager, Payroll","company_name":"Gusto, Inc.","first_published":"2026-01-07T14:40:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;rbr2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;For the hundreds of thousands of small businesses we serve, our mission starts with one of their most critical responsibilities: paying their team. Getting payroll right isn’t just a feature—it’s the foundation of trust with every business that relies on us.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;As the Product Design Manager for Payroll, you\u0026#39;ll lead design in this senior level position for one of Gusto\u0026#39;s most complex and consequential product areas, shaping the future of a product that millions of people rely on for financial stability and personal prosperity. This is a high-impact, high-visibility role with broad scope. You\u0026#39;ll manage a team of designers and set the UX direction for Payroll, partnering closely with Product, Engineering, Research, Data, Ops, Compliance, and others to take on payroll complexity so our customers don\u0026#39;t have to.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Your work will include simplifying complex, reciprocal workflows, defining a long-term UX vision and rallying others around it, and leading automation and AI initiatives that make the work of paying a team disappear. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd2:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;ll also mentor designers, set the quality and judgment standard for AI-assisted design work across the broader Design team, and contribute to platform standards that help others across Gusto build consistent, high-quality experiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Team:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Payroll is the foundation of Gusto and our most-used, most-loved product. It’s the first Gusto experience many customers interact with, and it continues to power their success as they grow. Payroll also underpins our broader ecosystem, enabling the adoption of Benefits, Time Tracking, HR tools, and so much more. Our team is tasked with evolving and scaling this core experience for small businesses of all sizes, from solo entrepreneurs to growing companies. We focus on taking on the complexity of payroll so our customers don’t have to—making payroll faster, more flexible, and increasingly hands off.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead end-to-end design for Payroll — shaping experiences that help small businesses pay their teams correctly, on time, and with confidence.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and communicate the long-term UX vision for Payroll, and rally multiple teams around it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Product, Engineering, Data, Ops and others to set strategy and roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead product initiatives where AI and automation are central to the user experience, simplifying payroll and reducing manual work without compromising accuracy or trust.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborate with Research and Data to uncover customer insights and translate them into clear, actionable UX priorities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Influence product and technical roadmaps by advocating for design quality, customer needs, and long-term system health.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Set the quality and judgment standard for all design work — whether AI-assisted or not — including when to push further and when outputs meet the bar.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and scale shared patterns, principles, and standards that promote quality, consistency, and velocity.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Manage and grow a team of designers, providing mentorship, clear direction, and hands-on support across the team.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Champion the Payroll experience as the foundation of Gusto\u0026#39;s broader People Platform, ensuring seamless integration across Benefits, Time \u0026amp;amp; Attendance, and third-party tools.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;8–10+ years of product design experience, with at least 3 years leading and managing design teams.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing in complex domains i.e. financial products, healthcare, or similarly regulated environments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd4:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proven ability to drive alignment across cross-functional partners and represent design in high-stakes, strategic conversations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Deep systems thinking, with a track record of turning interconnected, complex workflows into experiences that feel simple and intuitive.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Clear, direct communication and storytelling skills, with the ability to explain design decisions and influence partners at all levels.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;A genuine bond to Gusto\u0026#39;s mission and the needs of small businesses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Ideally you have:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to assess AI-generated design directions: knowing when to use them, when to override them, and how to raise the quality bar on AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty, surface errors gracefully, and preserve user agency when automation gets it wrong, particularly in high-stakes contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a team through an AI workflow transition — not just adopting AI personally, but changing how a team works, including establishing new norms and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $237,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $279,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7254336/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7532277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336045,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"143160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"170000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"196845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7532277,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016787","title":"Senior Product Manager, Symmetry New Tax Products","company_name":"Gusto, Inc.","first_published":"2026-02-04T02:03:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced product manager to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.\u0026amp;nbsp;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate Execution: \u0026lt;/strong\u0026gt;Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building 0 to 1 products with demonstrable evidence of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep product discovery skills with the ability to navigate a high degree of ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building 0 to 1 products in highly regulated categories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building personalized products or optimized workflows using Gen AI/ ML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extraordinary cross-functional collaborator and leader\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, passionate about our mission, and have deep empathy for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built products at scale with good UX that users love\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with payroll / payroll tax\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $143,160/yr to $178,950/yr in Scottsdale, $152,420 to $190,252 in Denver \u0026amp;amp; most remote locations, and $184,420/yr to $230,525/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"Scottsdale, AZ- Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7532277/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7674093","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376584,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"184420","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"253578","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7674093,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017023","title":"Senior Product Manager, Tax Payments and Filing ","company_name":"Gusto, Inc.","first_published":"2026-07-16T10:14:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we\u0026#39;re proud to support more than 400,000 small businesses across the country, and we\u0026#39;re building a workplace that represents and celebrates the customers we serve. Learn more about our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards philosophy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026lt;/a\u0026gt; of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you\u0026#39;ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You\u0026#39;ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You\u0026#39;ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employer has to pay and file its taxes correctly and on time: to the right agency, the right form, the right day. At Gusto, our Tax Payments \u0026amp;amp; Filings team owns that promise for more than 500,000 businesses and millions of employees, moving billions of dollars to federal, state, and local agencies. You\u0026#39;ll join the team building the tooling, automation, and AI-enabled systems that keep Gusto ahead of constant regulatory change, working shoulder-to-shoulder with the Operations and Compliance teams who are your primary customers and the engineers who know this domain deeply. It\u0026#39;s high-leverage, deeply technical product work at the core of what makes Gusto trustworthy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Own the investment strategy for how Gusto gains leverage over tax compliance. Decide where the team places its bets, which capabilities to build, and how to sequence them for the biggest return, and set the long-term direction for where tax compliance at Gusto is headed. You\u0026#39;ll make the hard tradeoffs about where we spend our time and resources and turn them into a clear plan the team can execute against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Compliance that scales faster than Gusto grows: every customer\u0026#39;s taxes handled correctly and on time, no matter how fast the rules change or how much volume we add,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Partner across Engineering, Design, Operations, Compliance, Legal, and CX to find where the real friction is, validate solutions, and build alignment. Your primary customers are internal, the Operations and Compliance teams, and your job is to make them dramatically more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make it happen.\u0026lt;/strong\u0026gt; You\u0026#39;re here to build, hand in hand with your team. You\u0026#39;ll prototype, get into the weeds of tax, and use AI to ship scalable solutions faster than the rules can change. You\u0026#39;ll turn the real complexity of tax into systems that just work, and you\u0026#39;ll own the outcome end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on product management experience, including ownership of internal-facing platforms, tooling, or operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving leverage: building automation, tooling, or system improvements that removed real work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency and a genuine partnership with engineering, with comfort operating in complex codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a compliance-driven or highly regulated domain, where correctness isn\u0026#39;t optional and a government agency or regulator is effectively a stakeholder (ex. financial services, banking, insurance, tax, healthcare, or benefits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use data to find the highest-leverage opportunities, set goals, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional cross-functional partner, especially with internal customers like Operations and Compliance and with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring structure to ambiguity: define direction, sequence the work, and make deliberate prioritization tradeoffs based on clear frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7674093/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7998368","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468912,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"106385","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"125000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"143620","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7998368,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017461","title":"Senior Revenue Accountant","company_name":"Gusto, Inc.","first_published":"2026-06-18T16:09:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Revenue Accountant, you will be a critical contributor within the Revenue Accounting team, owning the end-to-end revenue recognition process for our Gusto Retirement segment while also lending support to new and emerging revenue products across the business. You will be responsible for accurate and timely revenue recognition in accordance with ASC 606, maintaining and reconciling subledger systems, and partnering cross-functionally with Operations, FP\u0026amp;amp;A, Engineering, and Product teams to ensure financial integrity as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity to be at the forefront of how modern accounting is done. You will have the chance to build and leverage AI tools and automation to streamline repetitive processes, eliminate manual work, and raise the bar on efficiency across the team. If you\u0026#39;re someone who gets excited about making accounting faster and smarter — not just more accurate — this role is for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Revenue Accounting team is responsible for ensuring the accurate and timely recognition of revenue in accordance with relevant accounting standards. We are a collaborative, forward-thinking team focused on continuous improvement and leveraging technology and AI to streamline our close processes. As we continue to grow and introduce new products and partnerships, this role will be critical in maintaining the quality and integrity of our revenue close while helping shape the processes that support our next phase of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end revenue recognition for the Gusto Retirement segment (401K SaaS, IRA, AUM fees, plan administration)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly journal entries, subledger reconciliations, and supporting schedules for retirement revenue streams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support month-end, quarter-end, and year-end close within established timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply ASC 606 guidance to complex arrangements including variable consideration, contract modifications, and principal vs. agent assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain automated solutions using AI tools, Python/SQL, or Excel scripting to eliminate manual work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements across the revenue close, reducing cycle time and increasing accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with auditors during annual audits — lead walkthroughs, provide documentation, respond to inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Retirement Operations, FP\u0026amp;amp;A, Engineering, and Data teams on revenue data integrity and new product launches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s in Accounting; CPA preferred (active or in progress)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of accounting experience, with at least 3 years focused on revenue accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ASC 606 knowledge applied to SaaS, subscription, or fee-based models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building automation — scripts, tools, or workflows that reduced manual effort (you can speak to these concretely)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel; Python or SQL a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NetSuite or revenue subledger experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Big 4 or public accounting background preferred; fintech or financial services a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity, curious about AI, and excited to build processes from scratch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $97,660/yr to $108,114/yr in Denver \u0026amp;amp; most major metro locations, and $116,385/yr to $131,208/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7998368/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8013480","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3474351,"location":{"name":"Chicago, IL - Remote; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8013480,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017456","title":"Senior Staff Engineer - Tax Platform Engineering","company_name":"Gusto, Inc.","first_published":"2026-07-02T18:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Tax platform. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. The Tax team ensures Gusto customers remain compliant and confident by managing every aspect of payroll taxes—including setup, calculation, payments, filings, and year-end communications. We design seamless, end-to-end experiences that simplify complex processes and build the infrastructure that keeps taxes accurate and on time. By combining reliable systems with thoughtful design, our team makes one of the most complicated parts of running a business simple for employers. Tax is a stabilizing pace layer at Gusto: continuity and trust are paramount, change is deliberate, and impact is wide. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;the platform\u0026lt;/strong\u0026gt; that supports tax compliance for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build guardrails into the Tax platform\u0026lt;/strong\u0026gt; that enable Gusto to safely leverage agentic AI to interact with tax concepts in a way that ensures compliance, accuracy, stability, and reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and drive the technical strategy and roadmap \u0026lt;/strong\u0026gt;for your team’s domain area in alignment with team and group-level OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and prioritize long-term investments \u0026lt;/strong\u0026gt;to improve foundational systems and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead improvements \u0026lt;/strong\u0026gt;to incident response processes, tooling, and culture to enhance system reliability and team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and develop\u0026lt;/strong\u0026gt; engineers on your team working to create holistic and scalable solutions. Track record of elevating team capabilities through pairing, code review, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants have at least 10+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing and developing robust, distributed systems using multiple general-purpose programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and guiding the work of multiple teams on scaling, refactoring, and optimizing legacy products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale production level code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a highly collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant, mission-critical software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building products in highly regulated and high risk domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with current AI tools (LLMs, Agents) and their shortcomings / benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embeds AI in daily development workflow (scaffolding tests, summarizing docs) to measurably reduce cycle time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors engineers on effective AI usage and helps develop an AI strategy for other engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with Ruby on Rails, Typescript, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $223,000/yr to $278,000/yr for San Francisco. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8013480/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6625049","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3072342,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":6625049,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-014970","title":"Senior Staff Product Designer, Finance","company_name":"Gusto, Inc.","first_published":"2025-08-04T19:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building the financial platform that small businesses will rely on for the next decade, and AI is at the center of that. From how businesses move money, to how Gusto manages risk and verifies identity, AI is changing what\u0026#39;s possible across every part of the experience. The design challenge is defining what it looks like to build those products right: not just faster and smarter, but genuinely trustworthy for the hundreds of thousands of businesses and employees who depend on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Designer, Finance, you\u0026#39;ll set the UX vision and strategy across four interconnected product areas: Business Money, Consumer Money, Payments, and Risk. Your role is to see what individual teams can\u0026#39;t, identifying opportunities and systemic gaps that span the full financial experience, and to drive the work that makes Gusto\u0026#39;s financial products feel clear, trustworthy, and empowering for hundreds of thousands of small businesses and their employees. Nobody has fully figured out what AI-first financial UX looks like at scale. This role is the chance to define it at Gusto. This role\u0026#39;s level is similar to Senior Staff.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will span the full scope: defining a long-term UX vision that connects financial and trust experiences across teams, identifying and driving high-impact opportunities that no single pod could tackle alone, and shaping product strategy alongside product directors and engineering leaders. You\u0026#39;ll step in as a direct IC on the highest-priority projects, develop other designers, and contribute platform patterns that scale beyond the Money and Risk teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Money team builds the financial products that help small businesses and their employees move, manage, and access money—from the tools owners use to run their business finances, to the financial benefits available to their teams. As Gusto deepens its financial ecosystem, this team sits at the center of making money movement faster, simpler, and more empowering for hundreds of thousands of small businesses and the people who work for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Risk team is the trust layer that makes all of it possible. They build the systems that protect customers and Gusto from fraud and financial exposure, and the identity infrastructure that determines how customers verify who they are and how they access Gusto\u0026#39;s financial products. It\u0026#39;s foundational work: quiet when it\u0026#39;s working, critical when it\u0026#39;s not.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these two teams own one of the broadest and most consequential design scopes at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the UX vision and strategy across the Money and Risk teams, connecting the dots across multiple pods and ensuring a cohesive experience throughout the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive high-impact design opportunities across the Money and Risk teams, spotting what individual pods can\u0026#39;t see from inside their area, and bringing the right partners along to pursue them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product strategy, roadmap priorities, and team OKRs across Money and Risk through a design lens—operating as a senior design co-owner alongside product directors and engineering leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI-first financial UX looks like at Gusto, including how to represent uncertainty clearly, surface errors gracefully, preserve user agency when AI recommendations are wrong, and build trust across consequential automated decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how the Money and Risk teams build and share customer understanding: setting learning priorities, synthesizing insights across pods, and ensuring customer knowledge consistently informs direction rather than sitting siloed within individual teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and raise the quality bar for experiences across the Money and Risk teams through hands-on design work, setting direction, and ensuring what ships reflect a high standard of craft. Step in as a direct IC on specific projects when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop other designers on Money and Risk through coaching, critique, and structured mentorship, acting as a force multiplier, not just a strong individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and evolve Gusto\u0026#39;s design system and platform standards through your product work, contributing patterns and frameworks that scale beyond Money and Risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Product Design experience, with a track record of leading design direction across multiple teams, pods, or product domains simultaneously, not just a single-product or single-pod context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve designed for high-trust, high-stakes experiences where errors have real consequences and clarity is non-negotiable (e.g. payments, risk, compliance, healthcare, or similar). Fintech or financial services background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shaped product strategy at the domain or portfolio level alongside product directors and engineering leaders, not just executed within a single product scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high bar for craft and stay hands-on, prototyping, iterating, and shipping alongside strategy, not just advising from above. You raise the bar for the designers around you through coaching, critique, and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You advance experience architectures and service models that span multiple teams, identifying systemic opportunities and organizational barriers, and driving changes that improve coherence and outcomes at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity, lead through influence across teams, and are skilled at anticipating organizational friction, structuring how design work is coordinated across multiple teams to maximize impact and reduce drag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You actively use AI in your own design practice and can direct others to do the same, evaluating AI-generated outputs critically, knowing when to override or course-correct, and raising the quality bar on AI-assisted work across the teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view on how AI is changing product design, and you\u0026#39;ve acted on it. You can articulate what you\u0026#39;ve learned and where you think it\u0026#39;s going.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver, and $202,000/yr to $253,000/yr in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/6625049/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8204399","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550892,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8204399,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017927","title":"Senior Staff Software Engineer, Benefits","company_name":"Gusto, Inc.","first_published":"2026-09-18T00:07:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Benefits Advisory team, you will be directly accountable for key architectural improvements to Gusto\u0026#39;s benefits platform. This is a full-stack role where you will design and build platform capabilities that enable customers to explore, apply for, and maintain their benefits within your product area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will focus on transforming our \u0026lt;strong\u0026gt;benefits opportunity, shopping and renewal flows\u0026lt;/strong\u0026gt;, creating clear system boundaries that enable efficient reuse and increased scalability, allowing the ability to offer a wider variety of products more quickly. You will design services that continue to scale the organization, with an emphasis on enabling novel \u0026lt;strong\u0026gt;AI-driven interfaces\u0026lt;/strong\u0026gt; to deliver a delightful benefits shopping experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate at the intersection of marketing, sales, operations and engineering.\u0026amp;nbsp; If you are passionate about building highly scalable systems that can reason, predict, and personalize to unlock Gusto Benefits’ next phase of sustainable growth, we’d love to have you join our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Benefits Advisory team is building the next generation of infrastructure that powers benefits applications, making it easier than ever to give customers access to the absolute best benefits for their needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to build a robust system that informs our customers of the most relevant benefits options, making it easier than ever to confidently fulfill benefits that fit our customers current and future needs. We’re building a world-class technology platform designed to understand customer context in real-time, and continuously improve through data and feedback. This means rapid experimentation, fast learning, and strong cross-functional partnership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize quality, observability, and uptime because these intelligent systems are fundamental to Gusto\u0026#39;s growth and brand. We partner closely with Marketing, Sales, and Operations to build and connect the AI-powered tools they use every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and evolve\u0026lt;/strong\u0026gt; our customer-facing web platforms with a focus on scale and performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build innovative AI interfaces to best assist our customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and maintain\u0026lt;/strong\u0026gt; shared services to enable rapid iteration on product offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implement and optimize\u0026lt;/strong\u0026gt; key workflows for a best-in-class customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write high-quality, well-tested\u0026lt;/strong\u0026gt; code across the stack, leveraging AI-powered tools to accelerate\u0026amp;nbsp; development and improve reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support, mentor, and up-level\u0026lt;/strong\u0026gt; fellow engineers on the team, helping to establish best practices for AI-native design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with Marketing, Sales, Operations and leadership to translate business needs into technical solutions that fit our needs now and in the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence\u0026lt;/strong\u0026gt; the technical roadmap for your area of the Benefits Advisory platform, ensuring your work aligns with Gusto\u0026#39;s AI-native strategy and team goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience building scalable full-stack web applications with expertise in both frontend (React, TypeScript) and backend (API development, data modeling, database schema design)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive Experience building AI interfaces, iterating on prompts and maintaining high quality evals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive Experience applying AI tools to accelerate full-stack development, improve code quality, and build intelligent user experiences. Familiar with AI-driven personalization patterns and willing to experiment with AI techniques to improve the benefits shopping experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in CI/CD and observability best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act as a thought partner for both technical (Engineering, AI/Data) and business (Sales, Operations) teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A balance of pragmatic execution and long-term architectural thinking to build a scalable, intelligent platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling productivity across large engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct familiarity with React, Ruby on Rails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with robust recommendation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI architecture and scalability for reliable platform services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $191,000/yr to $225,000/yr in Denver \u0026amp;amp; most remote locations, and $225,000/yr to $265,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8204399/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8083826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502268,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8083826,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017532","title":"Senior Staff Software Engineer, iOS Platform","company_name":"Gusto, Inc.","first_published":"2026-07-28T12:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We’re on the lookout for talented Mobile iOS Engineers with 12+ years of experience who have the expertise to help guide our mobile efforts. In this role, you’ll have the chance to dive into developing the foundation upon which our mobile apps are built. We want you to take ownership of scaling our shared services while keeping up with the latest in the iOS world. You’ll work closely with teams across Product, Identity, Security, System Design, and Infrastructure, collaborating to build solutions that really make a difference. If you’re excited about building elegant, scalable apps and being part of a supportive, innovative mobile team, we’d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Gusto, we’re excited to be at a pivotal moment in our journey with over 1M+ monthly active users and the recent launch of our employer experiences on mobile. Our mission is to tackle the real challenges faced by small business owners and their employees, and we believe that mobile is key to delivering impactful solutions. As part of our mobile team, you’ll be at the forefront of this transformation, working alongside talented engineers and designers who are passionate about creating a seamless mobile experience. Together, we’re building a platform that empowers everyone—small business owners and their teams—to thrive. If you’re ready to make a difference in the mobile landscape at Gusto, we want you on board!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect, build, test, and refine Gusto’s iOS app\u0026lt;/strong\u0026gt;, along with supporting embedded mobile web views that enhance user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilize AI agents as a multiplier\u0026lt;/strong\u0026gt; to deliver high-quality output quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and advocate for best-practices\u0026lt;/strong\u0026gt;, architecture and process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance and maintain our iOS mobile infrastructure, including\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;build pipelines, testing automation, and the release process\u0026lt;/strong\u0026gt;, to ensure smooth operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and scale essential, foundational services\u0026lt;/strong\u0026gt;, such as push notification systems, accessibility and localization features, to enhance app functionality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop, iterate, and improve product features\u0026lt;/strong\u0026gt; that integrate core business functions, work tools, value-added services, and financial products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate closely\u0026lt;/strong\u0026gt; with our product management, design, and partner teams in product apps, identity, security, design systems, and infrastructure to identify technical and customer pain points, brainstorm solutions, and then prototype, iterate, and launch those solutions.\u0026amp;nbsp;Create a product that our customers truly love—don’t just take our word for it; see what our customers \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;\u0026amp;nbsp;have to say\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 10 years of experience in Swift and iOS software engineering, with at least 12 years in mobile software engineering overall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and a knack for building strong cross-functional partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-driven mindset with the ability to tackle greenfield projects and bring innovative ideas to life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in iOS testing frameworks and a solid understanding of best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing platform components and common features that enhance scalability, consistency, performance, and maintainability throughout the product development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking abilities and a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A willingness to learn continuously and a passion for mentoring others in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering high-quality code across a diverse tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with analytics and monitoring tools to track app performance / health and user engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mobile infrastructure, for example: CI/CD, automated testing environments, and release orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building a strong mobile foundation that feature teams can build on top of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Testing-at-scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of GraphQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at scale on apps that span multiple teams and feature areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $189,000–$236,000 per year in Denver and most remote locations, and $223,000–$278,000 per year in San Francisco, Seattle, and New York. Stock equity is offered in addition. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the ranges listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8083826/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7654934","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371143,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7654934,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016965","title":"Senior Staff Software Engineer, Money Group ","company_name":"Gusto, Inc.","first_published":"2026-03-23T16:00:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Senior Staff Engineer to serve as a Technical Lead across multiple pods in the Money Group – Gusto\u0026#39;s fastest-growing organization and a cornerstone of the company\u0026#39;s transformation into the Small Business Finance Platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll leverage deep domain expertise to help shape the technical vision for systems that power consumer and business financial health including financial accounts, money movement, lending, expense controls, etc. – ensuring the architecture scales as we grow. This role spans strategy and execution: guiding architectural direction across a group of 15-20 engineers, vetting external partners, prototyping new product lines to unblock product decisions, extracting services from our monolith, and mentoring the engineers around you. You\u0026#39;ll be the person who fills whatever role the group needs to hit its goals – from hands-on coding to strategic planning to unblocking other teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re excited about building financial infrastructure with real impact on the people and businesses that power the modern economy, we\u0026#39;d love for you to join us.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Money is Gusto\u0026#39;s fastest-growing group, building financial products for both sides of the employment relationship. For small businesses, we\u0026#39;re extending the category of employer-facing financial services – bill pay, invoicing, working capital, expense cards, and cash flow insights that help SMBs get paid faster and pay others with confidence. For employees, we build tools that reduce financial stress: on-demand pay, high-yield cash accounts, automated savings, and credit-building features. This is a deeply technical domain spanning payments infrastructure, lending, multi-party integrations, and mobile-first experiences – with the complexity and scale to match.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these teams are building toward a unified financial operating system for small businesses – accounting, banking, payments, lending, and tax – all connected to Gusto\u0026#39;s payroll and people platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our unique advantage is Gusto\u0026#39;s authority over payroll data, which we leverage to build a payroll-confidence engine no standalone fintech can replicate.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Sub-Teams\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Money:\u0026lt;/strong\u0026gt; Business Money is building the financial operating system for small businesses on Gusto. We help owners manage how money flows in and out of their business – from paying bills and running payroll on time, to accessing capital and controlling employee expenses. Our tools (expense management, lending/payroll protection, cash flow insights, invoicing) give business owners more confidence and control over their cash flow so they can focus on building their business. Whether it\u0026#39;s a Money Dashboard that flags payroll risks before they happen, or a Payroll Bridge loan that covers a cash shortfall, we\u0026#39;re shaping solutions that make a real difference for SMBs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Consumer Money:\u0026lt;/strong\u0026gt; Consumer Money exists to help every employee achieve financial peace of mind through the connection between their employment and their personal finances. Our teams build the products that give workers more control over their money – on-demand pay, high-yield cash accounts, automated savings, and credit-building features – all anchored to the paycheck relationship Gusto already powers. We earn a lasting relationship with members by reducing financial stress and helping them keep more of what they earn.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Credits:\u0026lt;/strong\u0026gt; Tax Credits builds automated tax credit products – starting with R\u0026amp;amp;D credits – directly integrated into Business Money\u0026#39;s financial engine. By embedding credit eligibility and filing into the same data model that powers accounting and cash-flow insights, we turn annual tax savings into an automated, always-on lever for small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments:\u0026lt;/strong\u0026gt; Payments Engineering owns the infrastructure that moves money across Gusto – ACH, real-time payments, disbursements, and fund flows that underpin payroll, lending, and all financial products in the group. This team ensures money moves reliably, compliantly, and increasingly in real time.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Technical Lead across multiple pods in the Money Group – setting architectural direction, unblocking engineers, and ensuring high-quality delivery aligned with long-term goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define the technical vision for your domain areas within the Money Group, and own the shorter-term projects that move us toward it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the architecture connecting Gusto\u0026#39;s People Stack and Finance Stack, owning the pieces within your teams\u0026#39; domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead service migration from a large Ruby-on-Rails monolith into a service-oriented architecture, defining clean domain boundaries across money movement, lending, and tax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a complex partner ecosystem, including leading technical due diligence in vendor evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build prototypes and proof-of-concepts to de-risk new ideas and unblock product decisions quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackle complex, ambiguous problems in close partnership with Product Management, Design, Data Science, Compliance, and Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native architecture decisions – from LLM-powered transaction categorization and tax optimization to conversational financial management experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical consultant to your teams and partner teams, contributing to architectural coherence across the group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the bar for technical excellence – through code, design reviews, and the standards you hold the group to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor fellow engineers, contribute to the growth of senior and staff engineers, and help build healthy, high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience (successful applicants typically meet or exceed this).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience building financial infrastructure in a regulated environment — account/balance management, money movement, card systems, lending, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of engineering, scaling, and operating large, interconnected production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to technical vision and driving multi-quarter architectural initiatives across one or more teams, and ensuring strong technical stewards drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own team-level OKRs and contribute to the group\u0026#39;s technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring clarity to complex problems – communicating technical tradeoffs to non-technical stakeholders, surfacing risks and opportunities early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of raising the technical bar – through code quality, design rigor, testing and security best practices, and the standards you set for those around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI-assisted development tools and a habit of staying current with emerging approaches to building software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a fast-moving environment where priorities shift, new product areas and teams are being stood up, and the ability to move from prototype to production quickly is valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $189,000–$236,000 per year in Denver and most remote locations, and $223,000–$278,000 per year in San Francisco, Seattle, and New York. Stock equity is offered in addition. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the ranges listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7654934/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8197807","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547831,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8197807,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"77","title":"Senior Staff Software Engineer, Onboarding and Activation","company_name":"Gusto, Inc.","first_published":"2026-09-11T18:26:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Getting started on Gusto should feel effortless — the path from \u0026quot;I just signed up\u0026quot; to “my business is set up and running on Gusto” is where small business owners need us most, and where the biggest opportunity to grow the business lives. We\u0026#39;re in the middle of the most exciting shift in Gusto\u0026#39;s history: reimagining our product as a proactive AI teammate that doesn\u0026#39;t just help small businesses, but does the work for them. Most of that opportunity is still ahead of us — which means this role is full of net-new, 0-to-1 problems to invent and build from the ground up. As a Staff Product Engineer on Growth Onboarding, you\u0026#39;ll own the experience that turns curious signups into activated, thriving customers — taking friction out of getting started and meeting customers wherever they are, from the web to SMS, WhatsApp, and third-party AI assistants like ChatGPT and Claude — working full-stack and cross-functionally as both a product builder and a founder.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Growth Onboarding owns one of the most consequential moments in a customer\u0026#39;s journey: their first experience of Gusto. We\u0026#39;re a full-stack, outcome-driven team measured by activation — not features shipped. We move fast, ship prototypes over docs, and partner tightly with Product, Design, Data, and other engineering teams to make onboarding simpler, smarter, and a launchpad for everything a business does next. You won\u0026#39;t just be handed a roadmap — you\u0026#39;ll help invent it, turning a bold AI product vision into new front doors and experiences that have never existed before. If you want your work to move a top-line number and shape the front door to a company serving 500,000+ businesses, this is the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own meaningful slices of the signup-to-activation experience end to end — from data model to UI — and ship measurable improvements to how quickly and reliably new customers get up and running.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invent and prototype net-new, 0-to-1 experiences — bringing your own ideas for how AI can reimagine onboarding, not just implementing a spec handed to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Product, Design, and Data to frame problems, form hypotheses, and validate them with real customers in weeks, not quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where AI meaningfully removes customer effort (and where a simple form is better), and build those experiences thoughtfully into the flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design onboarding as modular, reusable building blocks so new entry points into Gusto can be added quickly without rebuilding the foundation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar through pragmatic technical direction, high-quality code, strong reviews, and mentoring engineers around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sharp scoping calls under a time box — shipping the simplest version that proves or disproves an idea, then iterating.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, including building and shipping customer-facing products at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket — and who can operate independently across product, design, and data partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to move fast and execute with high quality: someone who ships, measures, and iterates rather than waiting for perfect certainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI/LLM capabilities to real product problems — with the judgment to know where it adds value and where it adds noise — and a habit of using AI tools to work more effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A founder mindset: high ownership, comfort with ambiguity and greenfield problems, and a bias toward action and outcomes over output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of raising the bar for teams around you — through technical leadership, mentorship, and setting standards others follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals and the versatility to work wherever the problem is (front end, back end, data).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $223,000/yr to $278,000/yr for San Francisco. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8197807/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7942791","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450394,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7942791,"updated_at":"2026-09-19T12:37:40-04:00","requisition_id":"J-017284","title":"Senior Staff Software Engineer - Pricing and Packaging","company_name":"Gusto, Inc.","first_published":"2026-05-27T14:48:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for a Senior Staff Software Engineer and Tech Lead to drive the technical direction of Gusto’s internal Commerce Platform. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform\u0026amp;nbsp; including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers and a data scientist working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for the Commerce Platform including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet defined SLOs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, Expansion) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects: from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics — to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems to lasting resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role setting technical direction for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has achieved mastery in at least one programming language (e.g. Ruby, Java, Python, Go)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems ideally in commerce, billing, subscription management, pricing and packaging domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively with AI tools (such as GitHub Copilot, Claude Code, or similar) in day-to-day engineering, and a growth mindset toward evolving AI capabilities in the team’s workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading cross-functional technical initiatives, influencing without authority, and aligning engineering, product, and business stakeholders around a shared technical vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to make complex technical concepts accessible to both engineers and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $236,000/yr in Denver \u0026amp;amp; most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7942791/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8168907","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3535226,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"191915","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"225500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"259085","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"10","value_type":"short_text"}],"id":8168907,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017908","title":"Senior Staff UX Researcher, Quantitative","company_name":"Gusto, Inc.","first_published":"2026-09-08T23:02:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a UX Researcher on the team, your work will directly inform the bets Gusto makes on future product investments. You will partner with senior leadership, including VPs and above, bringing clarity to ambiguous, high-stakes decisions and sharpening our understanding of the customers we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The level of this role is the equivalent of a Senior Staff-level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success looks like: a clear-eyed view of where our AI experiences are working or falling short, and senior executives that trust your evidence to guide where Gusto invests next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UX Research is part of the Design Organization at Gusto, which is made up of over 70 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Research Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small team of researchers embedded within product areas across R\u0026amp;amp;D. Customer learning is\u0026amp;nbsp; highly valued at Gusto and we work to make sure we’re shining the light on customer understanding in the areas it’s needed the most so that critical decisions are backed by evidence. We’ve been experimenting and adopting AI in our research practice, continuing to find ways to use it to accelerate, scale, and raise the quality bar. We believe that builders across Gusto should be able to self-serve on straight-forward research questions and we build tools, resources, and programs to remove barriers to customer learning, whether that’s leveraging the research our team conducts or conducting their own.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and drive a quantitative research roadmap across R\u0026amp;amp;D, prioritizing where evidence reduces risk on our biggest product bets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop psychometric frameworks, validated constructs and scales to measure how customers experience Gusto\u0026#39;s AI features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Gusto\u0026#39;s approach to quantitative methods, from evolving our org-wide survey strategy to knowing when to generalize qualitative findings at scale (e.g., MaxDiff, conjoint) and designing rigorous studies that reduce bias.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Data Science to combine behavioral, attitudinal, and sentiment data into a coherent view of the customer, uncovering the story behind the metrics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain clear segmentation of Gusto\u0026#39;s ideal customer profiles, keeping it current as the business and product evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scaled usability measurement, including large-sample benchmarking and competitive comparisons, to give teams a high-confidence read on experience and break ties between design directions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate Gusto\u0026#39;s quantitative research practice: mentor other researchers, build shared tools and standards, and advance an AI-native way of working (Claude Code, Gumloop, etc.) that raises the floor across the org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 8+ years of experience leading quantitative UX research, with a proven track record of influencing strategic product and business decisions at the executive level, and communicating complex findings clearly to senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess deep expertise in survey science, sampling, pricing research, and statistical modeling, including developing psychometric frameworks and validated measurement scales, along with experience with AI and LLM evaluation methods, logs analysis, and behavioral analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are proficient in SQL and Python, and comfortable working hands-on with survey platforms such as Qualtrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience designing and running usability research at scale, from benchmarking studies to tie-breaking evaluations between design variants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a track record of setting research standards or practices that scale beyond your own projects, across multiple teams or an organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have extensive experience working on AI-powered products, and genuine curiosity about using AI tools to scale your own research process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience enabling and coaching non-researchers to conduct their own research, and enjoy fostering a culture of learning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $177,000/yr to $218,000/yr in Denver, and $208,000/yr to $256,000/yr in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8168907/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8094344","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506516,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"125715","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"154000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"182287","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8094344,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017718","title":" Social Content Strategist","company_name":"Gusto, Inc.","first_published":"2026-07-30T15:44:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Gusto is hiring a Social Content Strategist to own organic social strategy and execution across our brand channels. This role leads day-to-day content strategy, agency collaboration, and executive amplification, and is the operational backbone of the internal social team, working closely with the Head of Social, an Influencer Lead, and our social media agency of record.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own organic social strategy and content across LinkedIn, X, Instagram, TikTok, Threads, YouTube Shorts, and Facebook, aligned to brand voice and content pillars.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Run the executive and founder social amplification program: partner with leadership on strategy, coordinate drafting and asset production, and manage publishing and engagement on executive accounts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Serve as the primary day-to-day partner to our social creative and production agency of record, briefing campaigns, reviewing output against approved strategy, and approving content per our review framework.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Coordinate the organic-to-paid flywheel, working with performance marketing to identify organic content worth amplifying with paid spend.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build and maintain social content and share-of-voice reporting, and contribute to monthly performance narratives for marketing leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead social support for major product and partnership launches, coordinating with product marketing, comms, and legal stakeholders on messaging and timing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Manage the social tooling stack (publishing, listening, and analytics platforms), including vendor relationships and renewals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive proactive community management and trend-hijacking to build brand affinity, while acting as the escalation point for CX on sensitive engagement and partnering with the Head of Social on crisis response.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;7+ years managing organic social media for a consumer or B2B brand, including hands-on content strategy and channel management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience managing an external creative or content agency, including briefing, review, and performance feedback loops.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfort working with social analytics and listening tools, and translating performance data into a clear narrative for stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong cross-functional collaborator, able to work with comms, legal, CX, and marketing partners under time pressure.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Sound judgment on brand voice, risk, and escalation, especially for sensitive or fast-moving content.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with social publishing/listening platforms (e.g., Sprout Social or similar), and content tools such as Canva, CapCut, or comparable editing software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A strong eye for short-form video storyboarding, basic editing, and native platform trends across TikTok, Reels, and Shorts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience collaborating with creators and integrating user/creator-generated content (UGC/CGC) into organic brand feeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience running or contributing to a crisis communications response on social.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience working with AI-assisted marketing workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Background in HR, payroll, fintech, or another regulated B2B category.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience supporting executive or founder-level thought leadership content.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is $130,000/yr to $150,000/yr in Denver and Scottsdale / Phoenix and $150,000/yr to $180,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8094344/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451858,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7947684,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017283","title":"Software Engineer,  AI Developer Tools","company_name":"Gusto, Inc.","first_published":"2026-06-05T16:07:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, \u0026quot;AI-native\u0026quot; development lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of \u0026quot;superpowers\u0026quot; tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Technical Leadership \u0026amp;amp; Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate \u0026amp;amp; Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution: You don\u0026#39;t just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver \u0026amp;amp; most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York \u0026amp;amp; Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7947684/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8095021","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506798,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8095021,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017744","title":"Software Engineering Manager Payments","company_name":"Gusto, Inc.","first_published":"2026-08-28T17:36:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Money Movement (MM) is a core Payments Engineering team responsible for actually moving money at Gusto — reliably, on time, and at scale. The team owns Gusto’s payment rails and the integrations behind them: ACH, wires, real-time payments, checks, and international and stablecoin rails through partners. MM owns the connections to partner banks and payment providers, the APIs that initiate credits and debits, the ingestion of incoming bank data, and the routing logic that selects the most efficient rail for each payment based on speed, cost, geography, currency, and regulatory requirements. The team also builds the operational tooling that Payment Operations depends on to stop, reverse, verify, and investigate payments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MM sits within the Payments org alongside the Financial Data and Payment Profile team. Where that team owns the source of truth for payment data and the customer-facing payment method experience, MM owns execution — the systems that hand money to a bank or partner and track it to settlement. The team operates tier-1 systems with clear reliability ownership, on-call responsibility, and defined SLOs measured across every rail, and is in the middle of extracting money movement out of the monolith into a standalone Payments Service with a rails-factory architecture and stable API contracts for upstream product teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager on the Money Movement team, you’ll directly empower a team of engineers, supporting them in their continued growth and success. You’ll collaborate with a talented cross-functional team of Product, Design, and Data partners, along with Payment Operations, Accounting, and Treasury, focusing on payments infrastructure that customers can trust with their payroll.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop the engineering team across the Money Movement domain to help build the long term vision of the payments team at Gusto. The leader will expand Gusto’s payment rails across the US and internationally while ensuring that our 500K+ businesses and millions of their employees are getting paid on time, every time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, empower and coach a team across engineering for payments to i) drive technical guidance and consistent execution of the next generation of payment rails and money movement capabilities that enable Gusto to expand its product offerings; ii) recruit, hire, and onboard new engineering team members; iii) identify and address any roadblocks or challenges faced by the team; and iv) deliver scaled engineering solutions on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reliable, efficient, compliant and cost effective end-to-end money movement across every rail — including on-call ownership, SLOs, and error budgets for tier-1 payment systems — and work cross-functionally with Payment Operations, Accounting and Treasury to de-risk any payments related issues with bank and provider partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the modularization of payments: lead the extraction of money movement into a standalone service with clean API contracts, so new rails can be added once at the platform layer instead of being re-integrated by every product team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of innovation, collaboration, and excellence within the team. In addition, collaborate and communicate with senior management and stakeholders to develop and execute long-term strategies for Gusto’s engineering department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with cross-functional teams, including product, design, data science, and the upstream product teams that depend on payments, to make tradeoffs that build customer trust\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant hands-on programming experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of engineering management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a Payments platform team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable guiding the team strategically as well as contributing hands on where it’s needed to support the team. Expect to be reviewing code, and coding where it’s needed to move the team along.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with growing and managing talent with varied experience level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating a complex and ambiguous problem space, and asking for help and clarification when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to debate and commit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in shipping a cross-functional projects and driving business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A desire to grow and learn on the job\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completed a Bachelor’s degree in Computer Science, Computer Engineering, or related discipline; higher education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stays informed about AI capabilities relevant to engineering teams and thoughtfully incorporates them into workflows, tooling, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;highly available, horizontally scalable systems, and continuing to reduce blast radius and improve the resilience of the databases we already operate.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation amount for this role is targeted at $183,000-$200,000 /yr in Denver \u0026amp;amp; most remote locations, and $222,000-$245,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8095021/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8073232","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3497867,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"174316","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"207000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"239684","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8073232,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017648","title":"Software Engineer, ML Platform","company_name":"Gusto, Inc.","first_published":"2026-08-10T13:18:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a strong Machine Learning Platform and Infrastructure Engineer to join our ML Platform team and build out and scale our ML and AI platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Machine Learning Platform Engineer, you will work closely with AI/ML engineers to rapidly build, deploy, and iterate high-quality ML/AI infrastructure solutions at scale, ensuring both reliability and effectiveness. Your deep expertise in the machine learning model development cycle, along with a strong understanding of data pipelines and data infrastructure will be crucial in developing a dependable and scalable ML/AI infrastructure for all of Gusto to rely on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is passionate about developing software, developing and documenting optimal processes, working with data, and understanding the needs of end users. A strong grasp of ML and data infrastructure is essential, as you will work with stakeholders to build efficient solutions to help our partners scale x times better.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build core components of our ML and AI Platform technical roadmap to design and build MLOps solutions with automated pipelines and standardized processes to build, deploy, run, monitor, debug, and retrain ML and AI Models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, maintain, and enhance frameworks for machine learning model development and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the ML/AI builders and application owners to determine business requirements and SLAs for API-enabled services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, maintain, and enhance infrastructure supporting machine learning services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of new patterns for the deployment of machine learning models with CI/CD pipelines and automated testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to engineering and product decisions: identify where AI can reduce effort, simplify complex workflows, and surface proactive guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt the latest best practices for using AI technologies across all aspects of technical development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years of software engineering experience (Python, Ruby or Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and developing infrastructure and platform services for machine learning lifecycle, such as feature stores, model development, deployment, and observability tools and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of the major cloud platforms (AWS preferred but not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI-assisted development tools and a habit of staying current with emerging approaches to building software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $160,000-$200,000/year in Denver, and $190,000- $240,000/ year for San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8073232/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104213","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510891,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8104213,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017552","title":"Software Engineer, Payments","company_name":"Gusto, Inc.","first_published":"2026-08-31T12:48:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Payments platform. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by driving large technical architectural decisions (focusing on scale and modularity), understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments is responsible for \u0026lt;em\u0026gt;all\u0026lt;/em\u0026gt; of the money management and movement operations that are used by our customers across a suite of businesses that all depend on money being moved safely between partners, employers, employees, government authorities and Gusto. In order to enable growth for Gusto and our customers, the Payments organization is responsible for defining best-in-class user experiences in order to enable delightful user experiences that benefit small businesses and their employees alike!\u0026amp;nbsp; The Payments team will be completely re-architecting the payments platform at Gusto to be able to move money fast and at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the infrastructure that enables our Payments teams and Risk policy and experience teams to efficiently build unique, custom tailored experiences for any existing or emerging products Gusto offers its customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships from Engineering, Product Management, Design, Data Science, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the software platform that powers multiple 1st and 3rd party products and serves millions of businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow fellow engineers working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants have at least 7+ years of experience and the enthusiasm for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant, mission-critical software as well as designing and developing robust, distributed systems using multiple general-purpose programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and guiding the work of multiple teams on scaling, refactoring, and optimizing legacy products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale production level code that is maintainable, structured, and well-documented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is highly preferred: Payments and/or Accounting systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with Ruby on Rails, Typescript, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $183,000-$200,000 /yr in Denver \u0026amp;amp; most remote locations, and $222,000-$245,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104213/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7728150","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391998,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7728150,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017081","title":"Staff Brand \u0026 Motion Designer","company_name":"Gusto, Inc.","first_published":"2026-08-31T21:11:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Brand design is how Gusto earns trust, builds recognition and insight, and makes people feel something before they ever read a word. Our Brand is about how we show up in every moment and this team owns some of its most important attributes from how we use language to typography, from color and composition to illustration, motion.These aren\u0026#39;t finishing touches. They\u0026#39;re critical to how we \u0026amp;nbsp;show who we are and why we\u0026#39;re different.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is expanding our in-house creative studio inside a fast-moving, late-stage startup. We launch products, educate customers, run brand campaigns, and show up at events—and we do all of it with a consistent visual language and voice that needs to work across digital channels, motion formats, physical environments and everything in between. In the same week, you might be designing the visual system for a product launch and art directing an illustration library that will scale across the entire brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Brand \u0026amp;amp; Motion Designer\u0026lt;/strong\u0026gt; who is a hands-on maker: someone who loves the craft of visual design and motion, takes real ownership of creative output, and wants to help define how Gusto looks, feels, and moves across our brand. This is a senior individual contributor role focused on brand craft, motion design systems, and the variety of deeply considered visual work that makes a B2B brand feel genuinely human.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll own creative work from early concept through final delivery. You\u0026#39;ll make judgment calls about typography, composition, color, and motion, and increasingly, that judgment extends to the AI-assisted work happening around you. You\u0026#39;ll know when a generated output is right for the brand and when it isn\u0026#39;t, and you\u0026#39;ll be able to say why. You\u0026#39;ll help introduce motion as a foundational part of how we build brand as someone who thinks in motion and ensures it\u0026#39;s part of the creative process from the start.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is part of how this team works. We use it to advance faster, explore more territory, and reduce the distance between a concept and something real. What we\u0026#39;re looking for isn\u0026#39;t just someone who uses these tools but someone who can direct them. Someone who sets the creative standard for what AI output is and isn\u0026#39;t acceptable for the Gusto brand, and who helps us build the guardrails and workflows that let the whole team produce at a higher level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by being close to the work, care deeply about craft \u0026amp;amp; preference, and enjoy improving both the output and the process, this role will be a impressive fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute visual and motion work across product launches, product education, brand campaigns, events, and digital channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve brand systems, including motion guidelines, templates, and guardrails, that help the broader organization produce on-brand work consistently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate motion into the brand design process, establishing principles and patterns for animation that extend our visual identity into dynamic and digital formats\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct and evaluate AI-generated creative work, setting the standard for what\u0026#39;s on-brand, what needs to be pushed further, and what shouldn\u0026#39;t ship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to compress the distance between concept and execution, exploring more territory, iterating faster, and raising the quality bar on every deliverable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other creatives and cross-functional partners across marketing, product, and growth from early concept through final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable templates and workflows that enable faster turnaround without sacrificing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain brand integrity across a wide range of deliverables — including work where AI tools played a role in production — ensuring everything feels cohesive, human, and unmistakably Gusto\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in brand design, visual design and motion for in-house studios, agencies, or content teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates robust design skills and creative thinking is required. It should include brand identity, product marketing, campaigns, and digital content. Please provide examples that explain how AI was part of your work and the decisions you made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust design instincts across typography, color, composition, and motion direction—you know what makes work feel distinctive versus generic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert proficiency in motion design principles and tools—Figma and Adobe Creative Cloud and motion tools like Calvary, Rive and Lottie\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated point of view on AI in creative work — how to direct it, when to override it, and what it means to maintain a high creative standard when AI tools are part of the process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort migrating between big, brand-defining work and fast-turn executional needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient collaboration skills across creative, production, marketing, and product partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A maker mindset—you enjoy improving how work gets made, not just making the work itself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or contributing to creative standards for AI-assisted production — guardrails, evaluation criteria, or workflows that help a team produce at a higher level with these tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7728150/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7905702","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436643,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7905702,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017256","title":"Staff Product Designer, HR Experiences","company_name":"Gusto, Inc.","first_published":"2026-07-30T13:59:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5f270-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;At Gusto, HR Experiences (HRX) helps small businesses get expert HR help right inside the product. Instead of hunting through forms and menus — or Googling what the law requires — a customer can simply say what they need, and Gusto does the rest: taking the action, answering the question, or bringing in a human expert when the stakes are high.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;93v9b-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;93v9b-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;93v9b-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;As a Product Designer on HRX, you\u0026#39;ll shape these AI-native experiences end to end, in a domain where getting it right builds real trust — and getting it wrong has real consequences for our customers. That\u0026#39;s exactly why judgment, \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:ra0:\u0026quot; class=\u0026quot;chakra-text css-1h4n5cs\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;93v9b-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;taste\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;93v9b-2-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;, and craft matter here in a way they don\u0026#39;t in lower-stakes products.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bh7cf-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bh7cf-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bh7cf-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Team:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bh7cf-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;215so-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;215so-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;215so-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;HRX is building the guidance and service layer that turns HR from a source of tension into a source of confidence for small businesses. We design across the full experience — the everyday self-serve moments, the AI that guides and does the work, and the human HR experts who step in when it matters most — so it all feels like one Gusto.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;7entm-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7entm-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;7entm-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Gusto Design is operating in an AI-native way, and HRX is one of the teams fostering that hardest. We expect designers here to bring AI fluency in two directions:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;97ekm-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;97ekm-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;97ekm-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;97ekm-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;AI in your workflow.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;97ekm-0-1\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; Using AI to explore ideas, prototype, and synthesize research — so you progress faster without losing craft.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;bia9q-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bia9q-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bia9q-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;AI in the product.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bia9q-0-1\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt; Designing the experience of AI outputs — representing uncertainty, surfacing errors gracefully, preserving user agency when a recommendation conflicts with best practice, and knowing when a human should step in.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;9m1ih-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;9m1ih-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;besc5-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;besc5-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;besc5-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;besc5-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Shape AI-native HR experiences end to end — where the customer says what they need and the product delivers the right outcome, without exposing the underlying complexity.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;6fqis-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6fqis-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6fqis-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead service design across a two-sided experience — journey mapping and blueprinting the routing and handoffs between the customer, the AI, and human HR experts.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;b3369-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;b3369-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;b3369-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Make and defend judgment calls about AI outputs — when they\u0026#39;re ready to ship, when to keep a human in the loop, and when they shouldn\u0026#39;t ship at all — designing for failure so trust holds in the hard moments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;91u9e-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;91u9e-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;91u9e-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Ground the work in a specific customer and hold a high craft bar from strategy through pixel-level execution.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;aomtb-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aomtb-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;aomtb-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with PM, engineering, and data as a co-owner of product direction — framing ambiguous problems early and spearheading clarity when the picture isn\u0026#39;t yet clear.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;fc10k-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fc10k-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fc10k-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Work in fast cycles: set a clear target for an experience, ship real things to customers, and let what you learn sharpen the direction.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;7qh8t-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;7qh8t-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;7qh8t-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Conduct and direct research with customers and HR experts to validate decisions in a high-stakes, compliance-sensitive domain.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;1od89-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;1od89-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for: \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;drgo4-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;drgo4-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;drgo4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;What you’ll need:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;8g1sl-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;8g1sl-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8g1sl-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8g1sl-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;8+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;f3685-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;f3685-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;f3685-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing AI-enabled or conversational experiences shipped to real users — and you can speak concretely to how you handled uncertainty, errors, and human override.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;6bf90-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6bf90-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6bf90-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience in service design for products with two sides or multiple stakeholders. You should have real journey mapping and blueprinting experience. This includes operational handoffs and should not be limited to workshop exercises.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;6l66t-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6l66t-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6l66t-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Judgment to evaluate and direct AI outputs — knowing when to use them, when to override them, and how to raise the bar — especially where the cost of being wrong is high.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;16rj3-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;16rj3-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;16rj3-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Comfort with ambiguity — you frame the problem, scope the work, and proceed forward without waiting for perfect information.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;8q1da-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8q1da-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8q1da-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Well-developed collaboration and communication across design, product, engineering, and data.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;9dt6b-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;9dt6b-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Bonus points\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;c8m5s-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;c8m5s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c8m5s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c8m5s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience in a high-stakes or regulated domain — HR, compliance, fintech, legal, or healthcare.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;chppn-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;chppn-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;chppn-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Helped lead a team\u0026#39;s shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;263rh-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;263rh-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;263rh-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Background contributing to AI governance, evaluation practices, or AI experience design patterns.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd18\u0026quot; data-offset-key=\u0026quot;ffc55-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;ffc55-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;ffc55-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing for internal or expert users (advisors, agents, support staff) alongside customer-facing surfaces.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7905702/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7514758","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3330310,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7514758,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-016762","title":"Staff Product Designer, Retirement","company_name":"Gusto, Inc.","first_published":"2026-04-01T19:29:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement team at Gusto builds financial products and services that help bridge the retirement gap for small business owners and their employees. With 401(k) plans designed to be affordable, easy to manage, and easy to understand, Gusto is working to make retirement accessible to small businesses and teams that have historically been underserved by the 401(k) market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a collaborative group that values creativity, transparency, and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work. Our process incorporates using AI in our daily workflows to move faster, explore ideas, and increase our impact. From building tools that help individuals navigate their financial future to new retirement offerings, the Retirement team plays a central role in contributing to Gusto’s mission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Product Designer to partner with Product, Engineering, Data (and Research) to shape strategy, align partner teams, and create a cohesive, high-trust retirement experience across the employer and employee journey. You’ll operate as the design lead for your projects—co-owning priorities, success metrics and driving alignment across Retirement and key partner teams (Payroll, Benefits, Support/Ops). Your scope will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improving both setup and account management to boost confidence, adoption, and retention to reduce contact rate and confusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a more connected journey between payroll and retirement by designing across the seams of product, operations, and support—where the hardest and most interesting problems live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing flexible, scalable patterns across Retirement, integrating seamlessly with adjacent payroll and benefits touchpoints. Apply discerning design judgment to determine when and how to effectively incorporate AI to enhance the experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by ambiguous problem spaces, high-trust financial experiences, and designing workflows that make complex decisions feel clear and confident—this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Vision \u0026amp;amp; Partnership:\u0026lt;/strong\u0026gt; Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and research informed iteration:\u0026lt;/strong\u0026gt; Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Leadership \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trust + compliance design:\u0026lt;/strong\u0026gt; Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Storytelling:\u0026lt;/strong\u0026gt; Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevating Craft \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Advocacy \u0026amp;amp; Evolution:\u0026lt;/strong\u0026gt; Champion the design system and contribute patterns/components that improve cohesion and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Accelerated Prototyping \u0026amp;amp; Learning:\u0026lt;/strong\u0026gt; Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team\u0026#39;s fluency through your example.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’ve found that a low ego, a growth mindset, and a bias for action go a long way here.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product design, with a portfolio showing end-to-end shipped work and the impact it drove\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for craft across interaction design, information architecture, and visual design—especially for complex, form-heavy workflows\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience in regulated/high-trust domains (fintech, taxes, insurance, healthcare, benefits/retirement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable AI fluency in your design practice — not just familiarity with tools, but evidence of AI changing how you prototype, test, and ship. We\u0026#39;ll ask you to show this, not just describe it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort moving between design and code — whether that means shipping UI improvements directly, working closely in the codebase with engineers, or using AI-assisted tools to close the gap between prototype and production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and shaping messy inputs into clear goals, tradeoffs, and shipped outcomes\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Comfortable tackling content design aspects (making complex concepts understandable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Building strong partnerships with Product, Engineering, and Data to prioritize, execute, and iterate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who designs solutions that scale beyond one-off screens and hold up across a product ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Have contributed to growing a Design system with components or patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bring a clear point of view, engage in constructive feedback, and help teams align quickly by clarifying tradeoffs and driving decisions forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record leading multi-workstream initiatives across teams—setting direction, unblocking partners, and shipping measurable improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7514758/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7673999","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376564,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7673999,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017025","title":"Staff Software Engineer, AI Voice and Content","company_name":"Gusto, Inc.","first_published":"2026-06-18T17:48:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a seasoned full-stack software engineer to join Gusto’s Growth team and lead the next generation of AI-powered customer acquisition, onboarding, and lifecycle engagement experiences. This role is best suited for an engineer who enjoys operating across the full product lifecycle, from shaping early concepts and technical direction through launch, evaluation, iteration, and long-term ownership in production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On this team, you’ll help define and build customer-facing AI systems that make Growth experiences more effective, more personalized, and easier to scale. In particular, this role will focus on two strategic areas: building an AI Voice Agent that supports onboarding of new customers, and building and scaling AI-driven email experiences across the funnel powered by our LLM-powered content generation engine. The expectation is not just experimentation, but clear ownership of production workflows and measurable customer impact within Growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate AI-powered Growth experiences across onboarding and lifecycle engagement, with a focus on conversational and communication-driven product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical strategy and implementation for an AI Voice Agent that helps onboard customers, including the product workflows, backend integrations, safety controls, and evaluation loops needed to make the experience reliable in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale AI-driven email systems across the funnel including generation workflows, orchestration, experimentation, quality controls, and iteration based on product feedback and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Data, Design, Marketing, and Platform teams to understand customer pain points, identify Growth opportunities, prototype quickly, and ship improvements that move acquisition, activation, and conversion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design reliable APIs, backend services, and frontend experiences that support personalized onboarding, communications, workflow automation, and other customer-facing Growth journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong engineering patterns for applied AI development, including prompt design, tool integration, evaluation-driven iteration, observability, and safe rollout practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team make good long-term architectural decisions around conversational systems, outbound communication workflows, and the supporting platform capabilities they depend on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and raise the bar on technical execution, product quality, and responsible use of AI across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience building and shipping customer-facing product experiences at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building full-stack systems, including frontend applications, backend APIs, and production services with clear ownership after launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Growth-related product areas such as onboarding, communications, workflow automation, CRM, lifecycle marketing, or adjacent customer journey systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong applied AI fluency, including experience with prompt design, tool integration, conversational experiences, content generation systems, or evaluation-driven iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter initiatives that solve ambiguous engineering problems and produce measurable business and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and engineering judgment, with the ability to balance experimentation speed with quality, reliability, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across engineering and business stakeholders, especially in product areas where technical decisions directly affect customer experience and funnel performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of mentoring engineers and helping teams scale their impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in or interest working in Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7673999/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8110106","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513193,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"151580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"180000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"208423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8110106,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017776","title":"Staff Software Engineer, Business Insurance","company_name":"Gusto, Inc.","first_published":"2026-08-18T13:59:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be part of the team building the next generation of the business insurance purchase experience at Gusto. This role is built for someone who wants to be part of a fast-growing team and build products that customers like to use. You\u0026#39;ll take projects from design through implementation to launch, working closely with a good size team to ship AI-powered features that simplify and modernize how businesses discover, evaluate, and purchase insurance. If you\u0026#39;re excited about joining a team early in its growth, executing reliably on shipping products rapidly, and learning by building alongside experienced engineers, you\u0026#39;ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Business Insurance is one of Gusto\u0026#39;s fastest-growing areas. We own the end-to-end business insurance experience — both on and off the Gusto platform — spanning the sale and servicing of P\u0026amp;amp;C insurance products such as Workers\u0026#39; Compensation and General Liability, as well as PEO. The domain is inherently complex, and that complexity creates real opportunity: to rethink how small business owners experience insurance through innovative AI and thoughtful system design, moving the industry beyond its traditional constraints and delivering something meaningfully better for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test core Business Insurance products that are reliable and scalable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement innovative AI-powered Business Insurance experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterate quickly based on feedback and metrics once features are live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, design and XF partners to refine ideas, shape scope, and iterate quickly on end-to-end experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on your team. Track record of elevating team capabilities through pairing, code review, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, 2+ years of doing customer facing products at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native mindset with AI tools naturally embedded in your daily workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impact-driven with proven end-to-end multi-quarter projects delivery experience, from initial scoping and planning through execution, stakeholder management, and successful launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine excitement about joining a fast-growing and high velocity team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural aptitude for bringing clarity and simplicity to complex, ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation and communication skills, with the ability to clearly articulate technical tradeoffs and align solutions with business needs across both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Platform and Application Engineering experience (e.g., services, APIs, data flows, observability)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience building, deploying and evaluating AI solutions in production environments is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails and Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8110106/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7760341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399909,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7760341,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000124","title":"Staff Software Engineer, Core AI Platforms","company_name":"Gusto, Inc.","first_published":"2026-03-27T14:46:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s AI product platforms — the shared systems that our product teams build upon — to serve small business owners every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of foundational systems: deliver production AI agent systems — multi-agent orchestration, tool/workflow registries, agent-to-agent handoffs, human-in-the-loop escalation, and long-running conversation state, shaping architecture early in the design process, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core business engine, enabling product teams with reliable backend services, and setting the engineering standard for those around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design and maintain evaluation frameworks across offline and online environments — including golden datasets, LLM-as-judge pipelines, and production replay — while\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; establishing regression gates and end-to-end observability and tracing for agent runs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design, build, and test Gusto core platform services – communications, reporting, dashboards, access, workflows, risk, payments, and compliance capabilities, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Collaborate with our Product Engineering, Product Management, Data, and Design teams to understand customer pain points, come up with solutions, and then prototype, iterate,\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; and launch daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Build platforms that engineering teams rely on, and trust to deliver products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Hands-on experience taking AI/LLM capabilities to production — agent orchestration, tool integration, retrieval, and evaluation/feedback loops that keep AI improving safely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; AI fluency: fluent, daily use of AI coding assistants (e.g., Claude Code, or equivalent AI harness) across the development lifecycle — writing, reviewing, debugging,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; and documenting code — with strong judgment on when to apply them, how to evaluate output quality, and how to stay current as the tooling evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Passion for creating scalable, efficient platforms for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer heavy feature development instead? Check out our Staff Software Engineer, Core Products job listing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":59937,"name":"United States","location":null,"child_ids":[413314,409627,409628,409629,409630,409631,409632,409633,409634,409635,409636,409637,409638,409639,409640,409641,409642,409643,409644,409645,409646,409647,409648,409649,409650,409651,409652,409653,409654,409655,409656,409657,409658,409659,106032,103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106033,409660,409661,409662,409663,409664,409665,94489,94490,94491,4645,63926,523,81641],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7760341/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8008696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472424,"location":{"name":"New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8008696,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017500","title":"Staff Software Engineer, Core Products","company_name":"Gusto, Inc.","first_published":"2026-06-24T19:49:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s customer-facing products — the features and experiences that small business owners and their employees rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Gusto core products such as\u0026amp;nbsp;\u0026lt;strong\u0026gt;Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro\u0026lt;/strong\u0026gt;, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then\u0026amp;nbsp;\u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our\u0026amp;nbsp;\u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 10+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;scalable solutions that eliminate customer pain;\u0026amp;nbsp;\u0026lt;strong\u0026gt;passion for creating memorable experiences for customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8008696/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8095028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506802,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8095028,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017592","title":"Staff Software Engineer, Gustie Assist","company_name":"Gusto, Inc.","first_published":"2026-08-14T14:28:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Gustie Assist builds Otto, the AI agent that Gusto\u0026#39;s support advocates rely on to solve customers\u0026#39; hardest payroll, benefits, and compliance problems. When a small business hits a wall and reaches out, the advocate turns to Otto: it reasons over the customer\u0026#39;s full context, answers in the moment, and increasingly takes real actions across Gusto\u0026#39;s systems on the advocate\u0026#39;s behalf to make the customer whole. We\u0026#39;re a small platform team building an agent that reasons, acts, and has to get it right when the stakes are someone\u0026#39;s payroll.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is unusually broad, hands-on applied-AI work: you\u0026#39;ll own an LLM agent runtime and the full stack around it, including the tool layer that lets it act over Gusto\u0026#39;s systems, the Rails/GraphQL backend, the advocate-facing frontend, and the eval system that keeps it trustworthy while it touches live customer accounts. We keep the path from idea to production short, and measure ourselves on customer outcomes, not model novelty.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build across the Otto platform, including the runtime and agent graph, the tool/action layer, the Rails/GraphQL backend, and the advocate-facing experience, owning a meaningful slice end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand what the agent can safely do: autonomous, tool-using actions with human-in-the-loop approval, built on a secure, auditable identity and permissions model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the eval and observability systems (LLM-as-judge + deterministic scorers, offline gates and online production monitoring) that let us change the agent in production weekly without regressing correctness or escalation behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with LLMs, including prompting, tool/function design, retrieval, and the feedback loops that turn real advocate interactions into a better Otto\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Data, Design, and our CX teams to turn advocate and customer pain into shipped capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and set the bar for how we build agentic systems responsibly and at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Typically 8+ years of software engineering experience, owning systems end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and shipped LLM-powered or agentic systems in production, including tool-calling/agents, retrieval, or evals, and you know where they break and how to make them reliable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack range. Must be comfortable moving between backend services, an LLM runtime, and customer-facing product, and picking up whatever the problem needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that make measurable user impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment about safety and blast radius when software takes real actions on real accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers and raise the bar around you\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Also great to have:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with agent frameworks, evals/LLM-as-judge, retrieval, or MCP-style tool architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails and/or JavaScript/React (our stack), or the ability to ramp quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GraphQL and federated backends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven, high-autonomy environment, and clear communication with engineering and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8095028/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8168028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534838,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8168028,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017907","title":"Staff Software Engineer, HR Experience","company_name":"Gusto, Inc.","first_published":"2026-09-17T14:16:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Owns full-stack features independently — from technical design through implementation, testing, and\u0026lt;br\u0026gt;production monitoring — with light oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Design, build, and maintain features for the HRX Engineering (HR Experience) product surface\u0026lt;br\u0026gt;• Write clean, well-tested, maintainable code across the stack\u0026lt;br\u0026gt;• Participate in code review, sprint planning, and retros\u0026lt;br\u0026gt;• Partner with product and design to translate requirements into technical solutions\u0026lt;br\u0026gt;• Help monitor and improve the reliability, performance, and quality of shipped features\u0026lt;br\u0026gt;• Participate in on-call rotation and lead incident response for owned systems\u0026lt;br\u0026gt;• Provide technical guidance and code-review mentorship to less-tenured engineers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• 8+ years of professional software engineering experience, including full-stack work\u0026lt;br\u0026gt;• Demonstrated ability to design, build, and ship features spanning frontend, backend, and data layer with\u0026lt;br\u0026gt;minimal oversight\u0026lt;br\u0026gt;• Strong proficiency in at least one modern backend language/framework (e.g., Ruby on Rails, Node.js,\u0026lt;br\u0026gt;Python/Django) and one modern frontend framework (e.g., React, TypeScript)\u0026lt;br\u0026gt;• Solid understanding of relational databases — schema design, migrations, and query performance\u0026lt;br\u0026gt;• Comfortable owning a project end-to-end: scoping, technical design, implementation, testing,\u0026lt;br\u0026gt;deployment, and monitoring\u0026lt;br\u0026gt;• Strong grounding in software engineering fundamentals: data structures, algorithms, automated testing,\u0026lt;br\u0026gt;CI/CD\u0026lt;br\u0026gt;• Experience partnering cross-functionally with product managers, designers, and other engineers\u0026lt;br\u0026gt;• Clear written and verbal communication, including technical design docs\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Experience in HR tech, payroll, or fintech domains\u0026lt;br\u0026gt;• Experience designing REST or GraphQL APIs\u0026lt;br\u0026gt;• Exposure to accessibility (a11y) best practices\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $197,000–$247,000 for New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8168028/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7982781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464346,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7982781,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017349","title":"Staff Software Engineer, PEO Benefits","company_name":"Gusto, Inc.","first_published":"2026-07-16T13:02:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join Gusto’s PEO Benefits team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is standing up a Professional Employer Organization (PEO) — one of the biggest new bets in the company — and Benefits is the anchor of the offering. At the core is a national Master Health Plan that can unlock ~20–25% lower healthcare costs for small businesses through pooled purchasing power, something most PEOs can\u0026#39;t pull off in year one. You\u0026#39;d be joining the engineering team building the systems that make that real.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is rare greenfield scope inside a company with real scale and real customers. You get to make foundational architectural decisions, not maintain someone else\u0026#39;s.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; the Gusto PEO Benefits experience - the benefits shopping and plan-recommendation flows, carrier integrations, MCP tools, agents that automate operational and customer support processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PEO Expertise (Preferred):\u0026lt;/strong\u0026gt; 3+ years of experience with PEO, with direct experience building PEO flows in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving large, cross-functional projects end-to-end through ambiguity — scoping, sequencing, and unblocking without needing the problem pre-broken-down; aligning multiple stakeholders and working with multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7982781/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7943169","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450586,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7943169,"updated_at":"2026-09-19T12:38:22-04:00","requisition_id":"J-017308","title":"Staff Software Engineer, Pricing and Packaging Engineering","company_name":"Gusto, Inc.","first_published":"2026-06-25T15:55:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for Staff Software Engineer to drive the development of Gusto’s internal Commerce Platform solutions. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build a reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform, including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers, product managers, designers, and data scientists working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for parts of the Commerce Platform, including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet business needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, product teams) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to-market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing, and packaging domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead cross-functional technical initiatives, influence without authority, and align engineering, product, and business stakeholders around a shared technical vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7943169/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8121732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517727,"location":{"name":"United States"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8121732,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017636","title":"Staff Software Engineer, Retirement","company_name":"Gusto, Inc.","first_published":"2026-08-23T19:20:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a key engineer focused on building and owning the systems that allow tens of thousands of businesses to offer and manage 401(k)s. This is a very hands-on role: owning full stack services and APIs end-to-end, shipping production code, and evolving the architecture to support future needs. You’ll partner closely with product, compliance, and operations to turn complex financial requirements into reliable software. If you like solving hard problems and having a real impact on people’s lives, then we want to work with you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core 401(k) team makes offering a 401(k) to employees a no brainer for every company. We’re responsible for ensuring companies don’t have to think about complex laws, rules, and regulations. We build features and capabilities for small businesses that are often unavailable through legacy providers. What we do matters. Hundreds of thousands of people are trusting us with their retirement, and that’s something we never lose sight of.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, maintain, and ship services and features that allow companies to offer and manage 401(k)s to their employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying opportunities to extend and modify the architecture of existing systems to support new capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, codify, and evangelize engineering best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, design, and operations to scope work and deliver production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues and improve reliability, observability, and operational tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to integrate with shared systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, reliable, well-tested code that ships quickly and scales well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience building and shipping production products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across teams and gaining influence to drive projects forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with services and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with message based systems (Sidekiq, SQS, NServiceBus, etc.)\u0026lt;br\u0026gt;Experience with GraphQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good experience with large modern frontend applications (like React).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning systems end-to-end, including production support and operational work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with PMs and cross-functional partners to deliver scoped work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pragmatic, execution-focused approach to engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with and influencing other teams to maximize impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator and collaborative teammate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails (or a comparable backend framework).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8121732/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039516","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484667,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8039516,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017342","title":"Staff Software Engineer, Tax Accounts","company_name":"Gusto, Inc.","first_published":"2026-07-31T12:42:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a staff software engineer to join Tax Accounts — the team whose job is to make the complexity of dealing with hundreds of tax agencies disappear. We\u0026#39;re the steward of every Gusto customer\u0026#39;s employer and employee tax account data: the registrations, authorizations, rates, and setup that let us withhold, pay, and file correctly on their behalf. Get it right and businesses stay compliant without thinking about it; get it wrong and it costs them real money and trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on Tax Accounts, you\u0026#39;ll operate across the full product lifecycle: clean frontend code, reliable backend APIs and data models against a genuinely complex compliance domain, and the automation that keeps hundreds of thousands of accounts in sync with the agencies behind them. If you want technical craft with far-reaching impact in our modern economy helping power the livelihoods of millions of small business employees — join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the systems behind employer and employee tax accounts: agency registrations, power-of-attorney / third-party authorizations, tax notices, agency filings, and state/federal/employee tax setup across jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automation that requests and maintains access with tax agencies on the customer\u0026#39;s behalf — the bots, data exchanges, and agency-event pipelines that keep accounts, rates, and deposit schedules accurate and prevent failed filings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model complex, jurisdiction-specific compliance rules into maintainable systems, and own reliability, performance, and correctness in a domain where accuracy is non-negotiable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, Tax Operations, and PEO teams to turn customer and compliance pain into solutions — then prototype, iterate, and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and help the team solve some of the hardest problems in a very complex domain, at large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant software-development experience, typically 8+ years, with demonstrated staff-level technical leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable solutions that eliminate customer pain, and a strong sense of ownership over reliability, performance, and correctness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort designing data models and APIs for a complex, rules-heavy domain (compliance, tax, payments, or similar) where edge cases and correctness matter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new capabilities — plus curiosity and experimentation with emerging AI frameworks, and a habit of sharing best practices to scale AI use safely across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039516/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8110113","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513196,"location":{"name":"New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8110113,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017791","title":"Staff Software Engineer- Tax Credits","company_name":"Gusto, Inc.","first_published":"2026-08-26T18:18:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you relish in the challenge to take complex and ambiguous problems and distill them into actionable solutions? Are you obsessed with creating simple, beautiful, and enjoyable experiences that delight users and make their lives easier? Are you someone with a strong bias for action, who can drive complex and highly visible projects and garner support and buy-in across all levels and cross-functional teams? Do you work at the intersection of product excellence, customer empathy, business strategy, and artificial intelligence? If so, you may be a great fit for the\u0026amp;nbsp;\u0026lt;em\u0026gt;Staff Engineer, Tax Credits \u0026lt;/em\u0026gt;position. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Tax Credits is an emerging app in the Gusto platform, and is tasked to create a magical experience that is helping as many Gustomers as possible to take advantage of available Tax Credits and grants in a scalable, approachable and opinionated way. Our goal is to empower and delight our Gustomers.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Providing “magical just-in-time moments” that introduce potential Tax Credits to the right people at the right time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a system of self-serve that lets ERs explore their Tax Credits potential and easily go through the complex process of gathering all the data and deliver the right studies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver a simplified and streamlined tax credit discovery journey and the user experience to support it\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Due to the horizontal nature of this team, you will work cross-functionally to ensure your solutions solve the problems of our varied customer base, as well as address needs of our many product teams and key business goals. This team has strong executive support and exciting plans to grow in size and scope.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building \u0026lt;strong\u0026gt;scalable solutions that eliminate customer pain\u0026lt;/strong\u0026gt;; passion for creating \u0026lt;strong\u0026gt;memorable experiences\u0026lt;/strong\u0026gt; for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8110113/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7918214","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441745,"location":{"name":"San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":7918214,"updated_at":"2026-09-19T12:43:50-04:00","requisition_id":"J-017243","title":"Staff Software Engineer, Tax Experiences","company_name":"Gusto, Inc.","first_published":"2026-07-06T18:13:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small group of talented engineers, designers, data scientists, and product managers working to improve the experience of collecting, calculating, paying, and filing taxes. Our team aims to make the complexity of dealing with hundreds of tax agencies disappear and to make compliance easy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We own everything a customer sees and does around taxes: from onboarding through ongoing account management, payments, and filings. We make sure that communication about those experiences is clear and actionable, and that the underlying systems are reasonable and sustainable to build on.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This team is responsible for the full stack of work, not just the frontend. We implement work up and down the stack to build these delightful experiences, and we partner regularly with all of the teams in the Tax Organization and many teams outside of it as well.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is one of the most important teams at Gusto. Most companies know how to pay their people, but many companies don\u0026#39;t know how to properly withhold, pay, or file taxes. One of the reasons that they pay for Gusto every month is the exact product that we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute on the technical strategy for your team\u0026#39;s domain in alignment with team and group-level OKRs, and contribute to the broader Tax Engineering roadmap through collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the experience that enables people to add and update their tax information at Gusto.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the needs of our customers, employers and employees who rely on Gusto to ensure that their taxes are collected, calculated, and filed correctly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships across Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the software platform that powers multiple 1st and 3rd party products and serves millions of businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow fellow engineers working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the product development process from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the productivity and happiness of our teams with the design systems, components, and interfaces you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in a highly supportive environment working with others to drive productivity and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize long-term investments to improve foundational systems and architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to product decisions: identify where AI can reduce customer effort, simplify complex tax workflows, and surface proactive guidance before customers know they need it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience with expertise in React, TypeScript, as well as experience with Ruby on Rails, SQL, or other backend languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large, complex codebases and a demonstrated ability to improve them incrementally without breaking things. Designing, building, and testing production level code that functions at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools to accelerate development, improve code quality, and build testing. Familiar with AI-assisted development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A preference for working collaboratively with people, not in a silo. Pairing, thought partnership, and shared investigation feel natural, not like overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate technical complexity clearly to product and design partners, and help the team navigate tradeoffs with full context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking: the ability to build mental models of unfamiliar systems, ask the right questions, and produce clear analysis that others can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7918214/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8077301","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499547,"location":{"name":"New York, NY - Hybrid; Toronto, Ontario - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8077301,"updated_at":"2026-09-19T12:40:09-04:00","requisition_id":"J-017689","title":"Staff Software Engineer, Time and Scheduling","company_name":"Gusto, Inc.","first_published":"2026-08-03T19:20:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s customer-facing products — the features and experiences that small business owners and their employees rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer for the Time / Scheduling product team, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; Gusto core products across the Time domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building \u0026lt;strong\u0026gt;scalable solutions that eliminate customer pain\u0026lt;/strong\u0026gt;; passion for creating \u0026lt;strong\u0026gt;memorable experiences\u0026lt;/strong\u0026gt; for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8077301/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8144140","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3524445,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"180425","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"243574","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"7.5","value_type":"short_text"}],"id":8144140,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017863","title":"Staff Software Engineer, Unified Services Platform","company_name":"Gusto, Inc.","first_published":"2026-08-20T18:13:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join the Application Engineering team, which supports the platforms we use to deliver exceptional Sales and CX interactions. Our platforms have tremendous scale, and the work we do here directly shapes how the rest of Gusto operates. We challenge the status quo, advocate for scalable technical solutions, and hold a high bar for what \u0026quot;great\u0026quot; looks like - while staying grounded in translating ambiguous requirements into real business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable Apex solutions on the Salesforce platform that support our Sales and CX teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI coding assistants (e.g., Claude Code or equivalent) throughout the development lifecycle to write, review, debug, and document code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee ongoing improvements to deployed features and measure their impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Salesforce platform architecture and change/release management best practices, using sf cli for deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write well-structured, easily maintainable, and well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, test, and debug reliable production systems at scale, ideally real-time, event-driven, or high-throughput\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to codebases beyond Salesforce when the work calls for it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional software engineering experience, including 4+ years developing on the Salesforce platform in Apex\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Platform Developer I and/or Application Architect certification(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Salesforce platform architecture, with experience using the sf CLI and Salesforce change/release management best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent, daily use of AI coding assistants (e.g., Claude Code or equivalent) across the development lifecycle — writing, reviewing, debugging, and documenting code — with strong judgment on when and how to apply them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable writing well-structured, maintainable, well-documented code, including in codebases outside of Salesforce (Ruby on Rails experience a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building, testing, and debugging reliable production systems at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at translating ambiguous requirements into business value and advocating for scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated industries preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"New York, NY - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8144140/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833882","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7833882,"updated_at":"2026-09-19T12:35:56-04:00","requisition_id":null,"title":"Summer Opportunities - Retirement Sales AE","company_name":"Gusto, Inc.","first_published":"2026-04-20T17:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Mid-Level Retirement Account Executive (401k Sales)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Level Retirement Account Executive at Gusto, you will support small and mid-sized businesses by helping them adopt, expand, and convert 401(k) and retirement plans. In this role, you’ll act as a consultative retirement advisor, engaging customers through a blend of inbound opportunities and targeted outbound outreach into high-propensity accounts within Gusto’s existing customer base. You’ll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on high-volume SMB deal cycles, while also supporting slightly more complex mid-sized customers that require deeper discovery and coordination. You’ll guide business owners through retirement decisions by educating them on plan options, compliance basics, tax advantages, and employee benefits—driving meaningful ARR growth while building strong sales fundamentals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Inbound \u0026amp;amp; Targeted Outbound Retirement Sales Motion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a mix of consultative inbound retirement opportunities and targeted outbound outreach into high-propensity customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a structured, insight-led outbound motion into Gusto’s customer base, tailoring outreach based on company maturity, payroll signals, benefits footprint, and prior engagement history.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own high-volume SMB retirement sales cycles from discovery through close, with exposure to moderately complex mid-size customer deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end sales process for high-propensity SMB accounts, from initial discovery of retirement needs to final plan adoption and \u0026quot;Plan Sponsor\u0026quot; authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Consultative Retirement Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct daily consultative retirement conversations to understand customer goals related to hiring, retention, tax strategy, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customers on 401(k) basics, plan design options, pricing, employer match considerations, and conversion timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the value of Gusto’s retirement solution as a simple, modern alternative to legacy providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Competitive Plan Migration \u0026amp;amp; Switcher Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers who maintain existing 401(k) plans with external providers and are seeking to migrate to Gusto’s Retirement platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery to collect and review existing plan documentation, contracts, and service agreements, ensuring a clear understanding of plan structure, pricing, and fiduciary obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Gusto’s Legal, Compliance, and Retirement Operations teams to design a compliant switcher strategy that meets regulatory requirements and platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through the end-to-end plan switcher process, setting clear expectations, mitigating risk, and ensuring a seamless transition to Gusto’s retirement offering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management \u0026amp;amp; Sales Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain an organized retirement sales pipeline in Salesforce, including accurate call notes, opportunity updates, and follow-up tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support forecasting accuracy by keeping pipeline stages and close dates up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Retirement Product, Marketing, Operations, and Compliance to ensure smooth deal handoff and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Market Insight \u0026amp;amp; Customer Feedback\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture complex customer questions, objections, and competitive insights from daily conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share feedback with leadership and cross-functional partners to help refine messaging, sales plays, and enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Quota Ownership \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and work toward achieving a monthly ARR quota driven by new 401(k) sales, plan switchers, and customer expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with consistency and urgency in a high-activity, high-expectation sales environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily team huddles and 1:1s to review priorities, pipeline, and skill development areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seek coaching and apply feedback to improve discovery, objection handling, and close rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team success by sharing learnings, talk tracks, and wins\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of quota-carrying sales experience as an Account Executive, Account Manager, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with outbound prospecting, including calls and email-based outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, benefits, fintech, or financial services preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or exposure to 401(k), retirement, or benefits sales is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce CRM and sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organization, and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learner\u0026#39;s mindset with a deep commitment to continued growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Motivation to thrive in a fast-paced, metrics-driven role while helping small businesses support their employees’ financial futures\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8203030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550281,"location":{"name":"Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8203030,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000143","title":"Technical Account Manager","company_name":"Gusto, Inc.","first_published":"2026-09-15T17:58:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Account Manager, you will act as the single point of contact for all support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to some of our most valued companies to build trust and loyalty to Gusto for the book of business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires leveraging AI-assisted tools to accelerate research and communication by demonstrating fluency in delegating repetitive work, crafting structured prompts, and critically reviewing outputs for accuracy, tone, and empathy, all while consistently applying compliance and data-privacy guardrails, delivering measurable efficiency gains, and exercising sound judgment on when to avoid AI or escalate edge cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Dedicated Service team is a segment of our Care team dedicated to building and expanding relationships with our high-value customers. The team manages an assigned book of customer accounts, serving as product experts, and providing trusted and efficient service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with your book of business through\u0026lt;strong\u0026gt; inbound and outbound phone, email, and Google Meet interactions.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a dedicated advisor, building trust in the support you provide to contain most customer interactions from your dedicated customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of contact for \u0026lt;strong\u0026gt;payroll and benefits inquiries\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively connect with customers to build a deep understanding of their business, your support model, and their preferred connection style.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display strong product knowledge, including a deep understanding of the competitive landscape to protect against customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience with 1+ years of full-time experience in Payroll, \u0026lt;strong\u0026gt;and\u0026lt;/strong\u0026gt; 2+ years of account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strength in providing effective, expert, and creative resolutions for customers with minimal support, demonstrating agility and critical thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership in churn identification and mitigation with confidence in navigating retention-focused discussions with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep payroll knowledge, pride, and awareness to act as an advocate for the solution you provide, understanding customer needs and promoting satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceeds expectations with goals, deadlines, and commitments set by both yourself and the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to think creatively, pivot quickly, and work strategically in ambiguous situations to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in a customer-facing role: routinely delegates repetitive work to AI (drafting emails, summarizing case histories, compiling call notes), crafts structured prompts with clear context and constraints, and critically reviews outputs for accuracy, bias, tone, and customer empathy—while consistently applying data‑privacy and compliance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $27.65/hr to $35.02/hr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"Scottsdale, AZ- Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8203030/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075998","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498982,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"119575","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"161426","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8075998,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017565","title":"Treasury Manager","company_name":"Gusto, Inc.","first_published":"2026-08-03T16:04:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Treasury Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Treasury Team at Gusto is responsible for cash/liquidity management and banking initiatives that support business partner imperatives towards operational effectiveness and performance towards Gusto’s payment operations, accounting and risk/credit infrastructures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Treasury professional you will help lead the Treasury team in managing financial resources and the day-to-day functions to meet cash and financial obligations of the company. You will liaise with internal teams including Payments, Risk, Product, and Accounting as well as external banking partners, solution providers and portfolio managers.\u0026amp;nbsp; You’ll need to be proactive, intellectually curious and a self starter who is excited to build a first class Treasury department.\u0026amp;nbsp; Critical thinking and the ability to roll up your sleeves will help determine your success.\u0026amp;nbsp; Some of the efforts you’ll have an opportunity to participate in or lead include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide treasury industry knowledge, experience, and best practices to help the team stay ahead of the curve on the latest service offerings, services offered from our partner banks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out of enhanced liquidity forecasting tool to understand cash usage and future needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model liquidity usage and related returns to determine how best to optimize liquidity.\u0026amp;nbsp; Identify liquidity risks and solutions.\u0026amp;nbsp; Ability to interpret and challenge black swan liquidity modeling results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing internal cost of funds programs associated with cash/liquidity usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore/evaluate new product offerings from internal and external service providers from a Treasury perspective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting with internal business lines on existing/new products with a focus on liquidity and funding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with external credit providers to understand borrowing structures to meet internal business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with fixed income portfolio managers to understand and explore opportunities to optimize returns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with money movement/payment types including ACH, wire, real time payments and stable coins.\u0026amp;nbsp; Solutioning stable coin movements and the ability to identify and manage related risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with banking partners and internal stakeholders to\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Initiate banking transaction process improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand bank analysis fees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bank account governance and related controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular/quarterly banking partner reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bank account establishment/ alignment, fraud mitigation, cash forecasting, payment contingencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continued focus on operational risk and process improvements specifically associated with banking structure and money movements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional partners in Payments, Accounting, Risk/Credit and Engineering to facilitate the implementation of new products/services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and facilitate treasury projects as assigned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross functional projects to resolution, solving both strategic and tactical challenges that arise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026lt;/strong\u0026gt;- You’ll have 12+ years of relevant experience, working in a shared service Treasury environment with cross functional teams preferably in the banking or financial services.\u0026amp;nbsp; Experience with Payment Operations, Risk/Credit and banking partner activities.\u0026amp;nbsp; In-depth knowledge of money movement/payment types including ACH, wires, real time payments and stable coins and related bank/third party activities.\u0026amp;nbsp; Specific stable coin settlement knowledge and understanding of associated risks.\u0026amp;nbsp; Experience with credit facilities and lending solutions.\u0026amp;nbsp; Indepth knowledge and experience modeling/solutioning liquidity needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence - \u0026lt;/strong\u0026gt;You are passionate about operational excellence and efficiency. You have an ability to spot unusual patterns with a sharp attention to detail. Proactively reviews current processes and implements improvements based on industry and company best practices.\u0026amp;nbsp; You’ve not only maintained processes but have built processes/solutions.\u0026amp;nbsp; \u0026amp;nbsp; You have the ability to implement changes and obtain measurable results, both tactically and strategically..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical - \u0026lt;/strong\u0026gt;Excellent analytical skills, including ability to use business intelligence tools,\u0026amp;nbsp; and sort through complex data to articulate business trends and implications. High level of intellectual curiosity with the ability to see the big picture while maintaining attention to details.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI native approach: \u0026lt;/strong\u0026gt;In-depth experience using AI to solve corporate treasury needs, improving work flows and creating business efficiencies (reduce human error/risk).\u0026amp;nbsp; You leverage AI for solutioning both tactical and strategic needs.\u0026amp;nbsp; You champion AI and cross pollinate solutions with other internal business partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership:\u0026lt;/strong\u0026gt; Serve as Treasury\u0026#39;s internal subject matter authority by shaping strategy, contributing to company-wide financial objectives, and proactively translating emerging treasury trends into actionable recommendations that influence Gusto\u0026#39;s direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Persuasion \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt; Distill complex treasury concepts to persuade and align diverse senior and executive stakeholders, while building influential relationships that effectively navigate competing priorities to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountability for Function-Wide Results:\u0026lt;/strong\u0026gt; Own the overall performance and outcomes of the Treasury function by defining and tracking key success metrics, ensuring continuous improvement against functional goals with accountability for results that impact the broader finance organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Developing Others:\u0026lt;/strong\u0026gt; Mentor and develop junior Treasury team members to elevate overall team capability, while serving as a trusted resource for cross-functional partners on treasury-related matters and fostering a culture of learning and knowledge-sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discipline\u0026lt;/strong\u0026gt; - Excellent time-management skills and ability to handle multiple tasks simultaneously.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self Starter \u0026lt;/strong\u0026gt;- Ability to explore and resolve issues and not wait to be told what to do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attitude\u0026lt;/strong\u0026gt; - Goal-oriented, positive, and proactive.\u0026amp;nbsp; Comfortable in a fast-paced, results-oriented work environment. Can communicate effectively with partnered teams and senior leadership.\u0026amp;nbsp; Ability to work independently and escalate as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $140,000/yr to $170,000/yr in Denver, and $163,000/yr to $202,000/yr in San Francisco, and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075998/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510880,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8104180,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000141","title":"WFM Capacity \u0026 Analytics Planner ","company_name":"Gusto, Inc.","first_published":"2026-08-03T17:28:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a senior, technically minded workforce management planner who can design and scale AI-powered forecasting and capacity planning systems. You will report into the Planning People Empower and play a leading role in shaping how AI is adopted across forecasting, scheduling, and intraday operations. This role is equal parts strategic design and hands-on execution: you\u0026#39;ll build the frameworks, pipelines, and governance structures that elevate WFM from reactive to predictive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Coverage\u0026amp;nbsp;hours are between 6am-6pm MT\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI to identify demand shifts, seasonal patterns, and emerging workforce risks before they impact operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect AI-generated insights to operational decisions across staffing, scheduling, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain capacity plans, providing recommendations on hiring, staffing, and efficiency improvements for our CX teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call PagerDuty rotation to monitor and respond to real-time alerts — including system outages, service level breaches, and routing failures — ensuring rapid escalation and resolution during off-hours incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT, shrinkage) to enable predictive and near-real-time insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously monitor and adjust forecasts using AI-driven models and traditional methods as demand evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design governance frameworks for AI-enabled WFM workflows, including monitoring, validation, and escalation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, Data, and Product to ensure AI implementations meet organizational standards and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional AI initiatives for WFM, influencing how teams across the organization use AI in planning and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate stakeholder meetings on forecasting, capacity planning, and AI adoption progress as member and facilitator aligned to the Operational Rhythm Meeting structure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential risks to workforce capacity and proactively devise contingency plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to implement risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend process enhancements to boost efficiency and capacity utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data to identify gaps and opportunities within the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency required:\u0026lt;/strong\u0026gt; Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context; designing or implementing AI/ML-powered forecasting, automation, or analytics workflows. Gusto is an AI-forward company and active AI use is expected daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools to surface WFM insights for operations and leadership; demonstrated analytical skills in volume forecasting, employee workloads, and staffing optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, communication, and problem-solving skills — able to translate complex data into clear, actionable recommendations for stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with COPC, ICMI, and/or SWPP standards is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years in a capacity planning and forecasting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead cross-functional initiatives and influence planning and operations practices across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing data pipelines that integrate multiple WFM data sources (volume, AHT, shrinkage, scheduling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in data modeling, statistical analysis, and data visualization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-volume, fast-paced contact center environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BPOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI governance concepts including model monitoring, validation, and responsible AI practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;The \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;cash compensation range for this\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;role is $105,000/yearly to $129,00/yearly in Denver and Las Vegas, and most remote locations, and $98,775/yearly to $121,000/yearly in Phoenix. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":94489,"name":"Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104180/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8104224","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510895,"location":{"name":"Denver, CO - Hybrid; Scottsdale, AZ- Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8104224,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"E-0000142","title":"WFM Resource Management \u0026 Analytics","company_name":"Gusto, Inc.","first_published":"2026-08-03T17:39:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a team-oriented, analytically-driven Workforce Management Analyst who loves strategically thinking outside the box to solve complex contact center challenges. You will report into the Workforce Management (WFM) team and serve as an integral contributor to scaling operations and propelling Gusto to the next level of success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role focuses on higher-order work: designing the systems and workflows that power intraday operations, interpreting performance signals to drive strategic decisions, and building the next generation of WFM tooling. This position places a strong emphasis on proactive thinking, AI fluency, and the ability to translate data into action — grounded in industry best practices (COPC, ICMI, SWPP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Coverage\u0026amp;nbsp;hours are between 6am-6pm MT\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain optimized, multi-department schedules; manage time off and non-productive activities to achieve service level targets across all contact channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret automated performance signals and intraday data to make strategic staffing decisions — including queue routing changes, skill adjustments, and escalations — that protect service levels and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate daily and weekly performance reviews with operations leaders: identify root causes of variance (volume, AHT, shrinkage), recommend corrective actions, and drive follow-through to improve staffing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue and skill routing changes — including agent reassignment and cross-training decisions — to align staffing with demand and maintain service level achievement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and continuously improve WFM automation — including intraday alert systems, push reports, dashboards, and workflow integrations — using AI tools and scripting to scale the team’s capacity, reduce manual effort, and advance next-generation WFM capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate proactively — verbally and in writing — with internal stakeholders and external vendors to surface staffing impacts, propose mitigations, and deliver data-driven insights to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call PagerDuty rotation to monitor and respond to real-time alerts — including system outages, service level breaches, and routing failures — ensuring rapid escalation and resolution during off-hours incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a system administrator for WFM and routing tools — making and driving configuration and routing changes under the guidance of the admin/systems teams — acting as the support layer that operationalizes tooling and routing changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and accountability across the team — upholding team standards, taking ownership of outcomes, and driving work forward across scheduling and intraday operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a data analytics subject-matter expert — surfacing actionable, meaningful data and influencing internal stakeholders and customers toward decisions we can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-8+ years of contact center WFM experience spanning scheduling, intraday, operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency required:\u0026lt;/strong\u0026gt; Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context; hands-on experience building automations (alert systems, reporting pipelines, workflow integrations). Gusto is an AI-forward company and active AI use is expected daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools to surface WFM insights for operations and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with WFM platforms and a track record of quickly learning and adopting new tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, communication, and problem-solving skills — able to translate complex data into clear, actionable recommendations for stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership and accountability — able to set standards, influence outcomes, and drive results across a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of owning WFM automation or tooling initiatives end-to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analytics subject-matter expertise — turning data into clear, actionable insights that influence stakeholder and customer decisions; hands-on system administration/configuration of WFM and routing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with COPC, ICMI, and/or SWPP standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;The \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;cash compensation range for this\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;role is $105,000/yearly to $129,00/yearly in Denver and most remote locations, and $98,775/yearly to $121,000/yearly in Phoenix. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"Denver, CO - Hybrid","location":null,"child_ids":[],"parent_id":59937},{"id":94489,"name":"Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8104224/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075975","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498975,"location":{"name":"Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"154945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"184000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"213049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"0","value_type":"short_text"}],"id":8075975,"updated_at":"2026-09-19T12:30:00-04:00","requisition_id":"J-017563","title":"Workday Developer - People Tech","company_name":"Gusto, Inc.","first_published":"2026-07-30T15:22:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced L4 People Technology Workday Analyst to lead the design, configuration, and optimization of Workday solutions that power our HR and payroll processes. The ideal candidate brings advanced, wide-ranging Workday expertise, applies creative and effective solutions to complex business problems, and guides the development of new approaches and best practices. This role operates with a high degree of independence, mentors others on Workday functionality, and partners closely with the People Team, IT, and cross-functional stakeholders to ensure Workday delivers scalable, business-ready outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Operations, Services, and Technology team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Day To Day:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workday Configuration \u0026amp;amp; Enhancements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead configuration of Workday modules (e.g., Payroll, Absence, Time Tracking, HCM, Talent, Compensation) on complex business requirements, applying in-depth evaluation to determine optimal approaches.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Architect and guide development of Workday Business Processes, calculated fields, condition rules, and security roles; exercise judgment in selecting methods and techniques on new assignments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead evaluation and adoption of new features with each Workday release; identify creative solutions and guide policy development for optimization across modules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Develop and own advanced, matrix, composite, and dashboard reports in Workday; apply in-depth analytical judgment to surface actionable workforce insights for senior stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive data quality and integrity standards across Workday and connected systems; provide in-depth analytical insights to inform workforce decisions and cross-functional planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Own audit readiness through proactive reporting, documentation, and control frameworks; determine appropriate methods independently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Testing \u0026amp;amp; Quality Assurance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design and lead test strategies including test plans, scripts, and UAT coordination; exercise independent judgment in defining testing approaches and resolving complex issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead regression and functional testing for biannual Workday releases; determine procedures and guide team approach to ensure quality and business continuity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Network with key contacts across functions; adapt communication style to diverse audiences and frequently advise others—including senior partners—on complex Workday matters, using persuasion and judgment to drive alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Provide expert-level Workday system support; independently diagnose and resolve complex issues, and develop scalable solutions that prevent recurrence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mentor and upskill team members and key users on Workday functionality; act as an internal subject matter authority on system capabilities and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Systems, HR Technology, or related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of hands-on Workday analyst or configuration experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced, wide-ranging knowledge of Workday security, business processes, reporting, and calculated fields; proven ability to independently determine methods and techniques on new, complex assignments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work on complex, ambiguous issues requiring in-depth evaluation; exercises independent judgment in selecting approaches, with work reviewed upon completion rather than in progress.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday certifications (Payroll, Absence, HCM, Benefits, Time Tracking, Reporting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in HR, payroll, benefits, or related domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile environment; track record of guiding new policy development and mentoring junior team members on system best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $128,000/yr to $160,000/yr in Denver \u0026amp;amp; most remote locations, and $154,000/yr to $193,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"San Francisco, CA - Hybrid","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075975/ai_opt_out"}],"meta":{"total":94}}