{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7665279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373727,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7665279,"updated_at":"2026-06-26T15:39:11-04:00","requisition_id":"J-016819","title":"Application Systems Engineering Manager","company_name":"Gusto, Inc.","first_published":"2026-03-27T16:55:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Service Platform’s mission is to create seamless connected, efficient and delightful\u0026amp;nbsp; experiences that empower our customers (internal and external) to make informed decisions and be supported throughout their journey. This team operates as a startup-within-a-startup with a high level of ownership around specific problems to solve for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Payoffs team sits within this platform and is responsible for building and maintaining the systems that power end-of-lifecycle payroll workflows, including custom routing, intelligent automations, auto-indexing of tax documents, and end-of-year processing. We move fast, care deeply about quality, and are actively investing in AI-driven approaches to make our systems smarter and more scalable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Application Systems Engineering Manager to lead the design, development, and deployment of AI solutions that enhance our customer experience. In this role, you\u0026#39;ll empower a team of 6 to architect and deliver solutions that keep Gusto\u0026#39;s payoff workflows running reliably and intelligently.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be a key technical voice on the team, helping define how we build, mentor engineers around you, and actively leverage AI and agentic tools to accelerate delivery. Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint. The ideal candidate will have a background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction. Be a change agent on how Gusto leverages AI to better serve customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Gusto’s Go To Market AI engineering team, including the recruitment, hiring, and empowerment of a world-class team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with AI Scientists and AI Product Managers to create a world where the sales motions run proactively and efficiently with AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead your engineering team to design, develop, and deploy AI-powered applications to enhance customer and advocate experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work cross-functionally with engineering, product, design, and stakeholder teams to lead various initiatives to advance our customer service solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will leverage our data to identify key insights and create operational efficiencies, as well as produce accurate and meaningful analysis to drive business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with stakeholders from business and engineering to understand OKR requirements and convert them into analytical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate with third-party platforms (e.g., Salesforce, Zendesk, or similar CRM/support systems) where applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for driving the development of product and core platform in a fast paced, start-up environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing technical leadership in defining the product and platform solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer pain points, devise solutions, and then iterate through prototyping and frequent, successful product launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally with design leadership and product management leadership to build and drive Gusto’s product vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empowering a team of senior engineers, architects, and potentially managers to create alignment, clarity, high morale, driving quick but informed decision making, and helping them get unblocked\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of total relevant technical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of engineering management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools (e.g., Copilot, Cursor, or similar) to accelerate development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM platforms or third-party integrations (Salesforce, Zendesk, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tax or payroll processing domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with contractor-heavy or distributed team structures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $197,000-235,000 for San Francisco. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7665279/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7983701","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464611,"location":{"name":"Denver"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7983701,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"E-0000135","title":"Benefit Customer Care Advocate ","company_name":"Gusto, Inc.","first_published":"2026-06-04T17:01:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer\u0026#39;s shoes. Sometimes, you won\u0026#39;t know the correct answer, but you are the kind of person who is always up for the challenge. We can\u0026#39;t promise it will be easy, but we can promise it will be time well spent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will own customers\u0026#39; inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be expected to work a full-time 40-hour/week schedule during our hours of operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate closely with other advocates and across the company to influence product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;(\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;. You will navigate multiple digital systems and use customer data to inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountable:\u0026lt;/strong\u0026gt; A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manages Stress Effectively: \u0026lt;/strong\u0026gt;You\u0026#39;re\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethical: \u0026lt;/strong\u0026gt;You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Great written and verbal communicator: \u0026lt;/strong\u0026gt;You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $20.51/hr—23.08/hr in Denver and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7983701/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8055761","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3491346,"location":{"name":"Phoenix, Arizona, United States"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8055761,"updated_at":"2026-07-10T14:59:18-04:00","requisition_id":"E-0000139","title":"Benefits Care Advocate, Phoenix ","company_name":"Gusto, Inc.","first_published":"2026-07-10T14:59:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer\u0026#39;s shoes. Sometimes, you won\u0026#39;t know the correct answer, but you are the kind of person who is always up for the challenge. We can\u0026#39;t promise it will be easy, but we can promise it will be time well spent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will own customers\u0026#39; inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be expected to work a full-time 40-hour/week schedule during our hours of operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate closely with other advocates and across the company to influence product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;(\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;. You will navigate multiple digital systems and use customer data to inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountable:\u0026lt;/strong\u0026gt; A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manages Stress Effectively: \u0026lt;/strong\u0026gt;You\u0026#39;re\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethical: \u0026lt;/strong\u0026gt;You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Great written and verbal communicator: \u0026lt;/strong\u0026gt;You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;role is $19.231/hr—21.63/hr in Phoenix and most locations. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8055761/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7983773","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464638,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7983773,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"E-0000137","title":"Broker Integration Advocate ","company_name":"Gusto, Inc.","first_published":"2026-06-04T17:31:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For small business owners, choosing a platform to integrate their benefits is one of the most important decisions they make. As a Broker Integration Advocate, you\u0026#39;ll own the customer journey from the moment a business signs up to integrate their benefits to the final implementation. Your goal: make sure every customer is ready to go when it leaves your hands, so benefits get to the finish line on time and accurately.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That means guiding small business owners through one of the most important (and most complex) decisions they make for their teams, and making the experience feel a lot less overwhelming than it sounds. It is meaningful work that directly impacts the lives of small business owners and their employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Broker Onboarding team believes that great technology and great service aren\u0026#39;t mutually exclusive. We\u0026#39;re building both. Every team member takes real ownership of their work and makes a tangible impact every day. You\u0026#39;ll bring your project-management instincts to keep onboarding moving, coordinate with internal and external partners, and help us continue raising the bar for what benefits at Gusto can look like.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-native company, we don\u0026#39;t just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve. If you take pride in getting the details right and helping customers get the coverage they deserve, this role is for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive consultative outreach to keep customer onboarding on track\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;: \u0026lt;/strong\u0026gt;As the point of contact for our customers during this journey, you provide exceptional consultative customer service via phone, email and other channels. You educate our customers and anticipate their needs to ensure a smooth integration. That means anticipating where customers might get stuck, surfacing blockers early, and making sure nothing stalls because a customer didn\u0026#39;t know what to do next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a real partner to your customers. \u0026lt;/strong\u0026gt;You\u0026#39;re not afraid to pick up the phone, and whether it\u0026#39;s a call, an email, or a screen share, you\u0026#39;re accessible, responsive, and clear. Customers should feel like they have someone in their corner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project management: \u0026lt;/strong\u0026gt;As the owner of the onboarding journey, you anticipate roadblocks and work with relevant partners, both internal and external, to ensure and a smooth and accurate integration of our customer’s benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Compliance: \u0026lt;/strong\u0026gt;You review customer data against carrier eligibility standards to proactively mitigate errors and ensure both quality and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End to end process: \u0026lt;/strong\u0026gt;You own the entire onboarding journey: confirming eligibility, gathering the required information, building policies, managing enrollments and ensuring accuracy while keeping our customers informed and engaged along the way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; Minimum 3+ years of professional work experience, ideally within healthcare, health insurance brokerage, hospitality, or a fast-paced startup environment, where anticipating customers’ needs and delivering a great customer experience is a central part of the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious about technology. \u0026lt;/strong\u0026gt;AI tools and automation are part of how this team works. You don\u0026#39;t need to be an expert, but you should be excited to learn and use tools like Glean, Gemini, and other LLM-based AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Mindset:\u0026lt;/strong\u0026gt; Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account management: \u0026lt;/strong\u0026gt;Strong background in high-volume book of business under tight deadlines and seasonal peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration: \u0026lt;/strong\u0026gt;Excellent customer communication skills with experience managing professional interactions with external company partners (brokers and insurance carriers) as well as customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;A skilled problem-solver who is comfortable navigating ambiguity and can pivot quickly in a dynamic operational setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Directed Execution:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Highly self-motivated and capable of working both autonomously and collaboratively to meet individual and team goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards Approach page\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;role is $23.50/hr—26.44/hr in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7983773/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8022493","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477916,"location":{"name":"Phoenix, AZ; Las Vegas, NV; Denver, CO; Atlanta, GA; Chicago, IL; San Francisco, CA;New York, NY;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"167345","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"205000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"242650","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8022493,"updated_at":"2026-07-20T11:29:14-04:00","requisition_id":"J-017519","title":"Channel Partnerships Manager, Investor Ecosystems (VC \u0026 PE)","company_name":"Gusto, Inc.","first_published":"2026-06-23T17:54:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a VC \u0026amp;amp; PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of partnerships, investing, and go-to-market strategy. You’ll own how Gusto engages with the investor ecosystem in a way that is thoughtful, scalable, and aligned with long-term business priorities, and you’ll be accountable for the results of that motion across the function. Rather than managing a broad set of one-off relationships, this role focuses on building \u0026lt;strong\u0026gt;high-leverage, programmatic ecosystem partnerships\u0026lt;/strong\u0026gt; that consistently show up early in a founder’s journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner closely with teams across various Partnerships teams, Marketing, Events, and Sales to define the right portfolio, engagement model, and success metrics for this motion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Partnerships function sits within Gusto’s broader Partnerships organization. We work cross-functionally to extend Gusto’s reach through trusted partners, while ensuring our motions scale sustainably over time.\u0026amp;nbsp;This team acts as a connective layer between the startup ecosystem and Gusto’s go-to-market engine—balancing long-term relationship building with clear ownership, guardrails, and outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Gusto’s VC \u0026amp;amp; PE partnership strategy end to end, \u0026lt;/strong\u0026gt;accountable for results across the function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain a clear partner portfolio, including which partners warrant 1:1 investment versus scaled engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable, programmatic partnership motions (e.g., portfolio company programs, founder and operator education, marketplace or platform integrations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the Tier 1 point of contact for a core group of high-impact ecosystem partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Partner Marketing and Events to design scalable programs and moments of engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Recruit and other internal teams to align on net-new partner sourcing over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate ecosystem impact across metrics such as ARR, pipeline influence, and founder reach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Gusto externally as a credible, recognized voice in the VC \u0026amp;amp; PE ecosystem, and provide thought leadership to internal teams and external partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in partnerships, ecosystem development, venture or growth programs, or adjacent roles, with a track record of function-level impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years of experience with the venture capital and private equity ecosystem\u0026lt;/strong\u0026gt;, including founders, operators, and investors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead complex, cross-functional partnership initiatives that balance relationship depth with scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment around where to invest time and where to say “not now”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working cross-functionally and influencing without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate ambiguous inputs into clear strategy and execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at or closely with a VC or PE firm, high-growth company, or ecosystem platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in program design, portfolio engagement, or platform partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating partnership impact beyond direct revenue attribution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is \u0026lt;strong\u0026gt;$185,000 to $200,000 USD for Denver, Phoenix, Atlanta, Chicago metro areas\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and\u0026lt;strong\u0026gt; $215,000 to $235,000 USD f\u0026lt;/strong\u0026gt;or\u0026lt;strong\u0026gt; San Francisco \u0026amp;amp; New York \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;$170-$190 CAD for Toronto.\u0026lt;/strong\u0026gt; Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8022493/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8024433","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478735,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"120000","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"141000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"162000","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8024433,"updated_at":"2026-07-02T17:53:34-04:00","requisition_id":"J-017504","title":"Compliance Manager, Broker-Dealer \u0026 Investment Adviser","company_name":"Gusto, Inc.","first_published":"2026-06-23T18:09:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Manager, Broker-Dealer \u0026amp;amp; Investment Adviser is an essential member of the Gusto Retirement Compliance Team, reporting to the Compliance Lead (Director). This role is the operational engine of the compliance program — owning execution, testing, surveillance, and day-to-day program management across both the RIA and BD entities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you would assist in supervising the compliance programs (including the governance of AI tools used across the compliance program), drive exam readiness, and ensure the program is running effectively, documented thoroughly, and defensible under SEC and FINRA scrutiny. This is not a policy-only role, and it is not a passive-user-of-technology role. It requires someone who can move fluidly between strategic oversight and hands-on execution, who understands what it means to carry a compliance program in a regulated financial services environment, and who can serve as a supervisory principal over compliance and AI, ensuring tools are deployed lawfully, outputs are validated, and the program evolves alongside regulatory expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto operates RIA and BD affiliated entities, serving customers across the retirement savings landscape. Our Compliance Team is a lean, high-impact function responsible for maintaining robust, defensible compliance programs across both regulatory regimes, built to scale alongside the business. That includes staying ahead of how AI is reshaping compliance operations: the team actively governs and oversees AI tools used across the program, identifies where AI can responsibly expand team capacity, and ensures that any AI use meets the supervisory standards required by SEC and FINRA. We are building a compliance program that is both modern and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and maintain FINRA state registration obligations across all required jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support employee registration filings including U4, U5, fingerprints, and background checks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the compliance calendar — track deadlines, drive timely completion, and escalate to the Compliance Lead as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the annual review and testing cycle across all compliance program areas: advertising, complaints, AML, trade errors, books and records, vendor due diligence, cyber, OFAC, gifts and entertainment, fees and expenses, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own electronic communications surveillance in Global Relay including keyword configuration and user access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead advertising and collateral approval including FINRA submissions, the advertising log, and annual advertising training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Code of Ethics attestation cycles, desktop procedure management, and client agreements and disclosures review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Compliance Lead with regulatory filings including ADV and CRS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and administer compliance training materials across key program areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage compliance tools including user management, brokerage feed links, and ongoing configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to AI-focused enhancements to the compliance program and identify automation opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as liaison with the Firm\u0026#39;s compliance consulting firm and support the Compliance Lead on regulatory exams, regulator requests, and upmarket initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ compliance experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, with deep working knowledge of FINRA Rules , the SEC Rules (including the Marketing Rule, Reg S-P and Reg S-ID), GLBA, and Bank Secrecy Act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running supervisory control testing and advertising review across both RIA and BD entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance technology (e.g., ComplySci, Global Relay), books and records obligations under Rules 17a-4 and 204-2, and AI governance frameworks in a regulated environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience executing compliance testing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills — able to document compliance work to withstand regulatory scrutiny\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active SIE, Series 7, and Series 24 licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple programs and workstreams simultaneously in a lean, high-accountability team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools in a compliance context and a clear understanding of where human oversight is non-negotiable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $110,640/yr to $136,456/yr in Denver \u0026amp;amp; most major metro locations, and $133,615/yr to $164,792/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8024433/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8036726","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3483710,"location":{"name":"Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"100410","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"123000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"145595","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8036726,"updated_at":"2026-07-21T13:09:09-04:00","requisition_id":"J-017477","title":"Consumer Money Team Lead","company_name":"Gusto, Inc.","first_published":"2026-07-07T13:36:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking a Consumer Money Team Lead to lead our Tier 2 team. This team plays a critical role in empowering ICs to navigate complex customer interactions with confidence, clarity, and strong ownership from intake through resolution. The ideal leader for this role brings deep expertise in banking, disputes, and money movement, along with a strong commitment to continuous improvement and AI-driven innovation. They are also an exceptional coach and people leader who is deeply invested in developing each team member and strengthening the team’s overall impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Tier 2 Money Advanced Care team sits within Gusto’s Money Services Care organization and owns our most complex banking, disputes, and money movement escalations. The team of 10–12 ICs handles everything from cash account applications and banking error investigations to funds recovery and financial institution escalations, always with a focus on timely, accurate, and customer-centered outcomes. They partner closely with cross-functional teams to translate company priorities into daily execution, while building a culture of coaching, continuous improvement, and AI-driven innovation that reduces customer friction and repeat contacts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a Tier 2 Money Advanced Care team of 10–12, delivering high-quality support across Money Services, including banking, disputes, money movement escalations, and other advanced care work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee complex case resolution across disputes, cash account applications, banking error investigations, funds recovery, and financial institution escalations, with a focus on timely, accurate, and customer-centered outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in banking and money movement operations, coaching team members to navigate nuanced cases with precision, empathy, and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence by leading initiatives, aligning resources to business goals, and using data to improve workflows, tools, and team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of continuous development and continuous improvement through coaching, feedback, process design, and scalable solutions that reduce customer friction and repeat contacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to advance high-impact improvements, translate company priorities and OKRs into team execution, and support broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion adoption of AI, automation, and strong incident management practices, helping the team evolve how work gets done while elevating issues affecting Gusties and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show strong leadership through planning, decision-making, and execution, consistently operating with next-level impact in alignment with role and craft expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in payroll operations, banking operations, financial services operations, customer support, or related regulated environments, including experience owning escalated or complex customer and partner issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in payroll operations, banking, and financial services, including tax filings, payroll corrections, off-cycle runs, ACH and wire activity, disputes, funds recovery, and regulatory compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience resolving high-stakes customer and partner issues with sound judgment, urgency, and care in regulated financial environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong continuous improvement mindset, with a track record of using data, AI, automation, and better workflows to improve quality, efficiency, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building a customer-forward care organization known for creative problem solving, operational excellence, and exceptional service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses AI thoughtfully to support repetitive work such as drafting responses, summarizing case histories, and organizing notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviews AI outputs critically for accuracy, tone, bias, and customer empathy before using them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies AI in ways that improve speed, consistency, and quality while following privacy and compliance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continues building fluency over time as tools and workflows evolve at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is \u0026lt;span class=\u0026quot;C9DxTc \u0026quot;\u0026gt;$92,245 to $119,919\u0026lt;/span\u0026gt;\u0026amp;nbsp;in Denver, CO \u0026amp;amp; $86,530 to $112,489 in Phoenix, AZ. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8036726/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7656216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371412,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"186810","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252194","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7656216,"updated_at":"2026-07-02T11:18:18-04:00","requisition_id":"J-016966","title":"Data Scientist, Risk ","company_name":"Gusto, Inc.","first_published":"2026-03-26T11:14:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Data Scientist supporting Risk, you will play a crucial role in leveraging experimentation, statistical inference, and causal analysis to drive strategic decision making that contributes to the overall success of our organization. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a passion for applying these skills to help small businesses thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you’ll be working with an established team and risk leaders in Engineering, Product, Design, Operation, Identity and Compliance. You\u0026#39;ll define and track metrics that help us understand our business performance, and dive deep into our risk stack data to deliver insights and answer questions. You’ll also integrate AI-assisted practices to accelerate analysis, enhance rigor, and expand the reach of insights across Gusto. This role is an equivalent of Staff-level, with an expectation of owning experimentation and building risk models that will have direct impact on business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a San Francisco-based role with expectations to be in office Tuesdays and Wednesdays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner and Execute: \u0026lt;/strong\u0026gt;Translate ambiguous stakeholder questions into clear, testable analyses. Structure complex business problems, identify drivers of performance, and communicate actionable insights to influence product or business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Depth:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Use sound statistical reasoning and experimentation frameworks to separate signal from noise. Select appropriate analytical techniques that balance rigor and speed, and leverage AI-assisted analytics to surface drivers of product performance, separating signal from noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Models and Leverage AI:\u0026lt;/strong\u0026gt; use Claude Code to enhance analytical approaches. Build risk models and present recommendations to process and project enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Measurement: \u0026lt;/strong\u0026gt;Design and interpret experiments within your domain. Work with stakeholders to define success metrics, measure impact, and communicate trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Tell clear, data-driven stories that connect findings to business strategy. Adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution: \u0026lt;/strong\u0026gt;Own end-to-end delivery of analyses and metrics for your product area. Collaborate with cross-functional peers to scope, prioritize, and deliver insights that inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Risk DS and risk modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and comfort with Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, and experimental design to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $186,000/yr - $230,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7656216/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7369003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3285814,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Ontario, CAN - Remote;Toronto, Ontario, CAN - Remote;United States - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"183580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"218000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"252423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7369003,"updated_at":"2026-07-07T12:30:29-04:00","requisition_id":"J-016484","title":"Enterprise Application AI Architect","company_name":"Gusto, Inc.","first_published":"2025-11-21T12:44:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Enterprise Applications AI Architect, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $175,000-$190,000 /yr in Denver \u0026amp;amp; most remote locations, and $205,000-$225,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":82374,"name":"Canada - Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7369003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039570","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484684,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"152340","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"179000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"205659","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8039570,"updated_at":"2026-07-15T16:37:45-04:00","requisition_id":"J-017459","title":"ERP Applications Analyst - Order to Cash","company_name":"Gusto, Inc.","first_published":"2026-07-09T19:27:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As part of the Enterprise IT Applications team, the Financial Systems Analyst owns the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation. This role keeps these business-critical finance systems running reliably — troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well-supported application solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core focus of this role is applying AI and automation to modernize how finance applications are supported. You\u0026#39;ll look for opportunities to automate manual processes, reduce ticket volume through self-service and intelligent tooling, and leverage AI-driven approaches to triage, analysis, and reconciliation. You\u0026#39;ll act as a subject-matter expert on the billing and cash application landscape, including the integrations that connect these systems to the wider ERP and data ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Support \u0026amp;amp; Incident Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide support for billing, O2C, and cash-reconciliation applications, owning complex incidents and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, investigate, and resolve application issues within agreed SLAs, performing root-cause analysis to prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the incident, problem, and change lifecycle in the ITSM tool (e.g., ServiceNow, Jira), keeping tickets and documentation current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with vendors and internal teams to resolve defects, raise support cases, and track fixes through to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the month-end billing run — monitoring billing jobs/batches, troubleshooting failures, and ensuring invoices generate completely and on time for close.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and build AI- and automation-driven solutions to reduce manual effort, accelerate issue resolution, and lower ticket volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply automation (scripting, workflow tools, RPA) to repetitive support, configuration, and reconciliation tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tooling for intelligent ticket triage, root-cause analysis, anomaly detection, and knowledge-base assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and IT to automate reconciliations, exception handling, and cash-application logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging AI and automation capabilities and champion their adoption across the supported application portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Configuration, Enhancements \u0026amp;amp; Releases\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain application settings supporting billing rules, pricing, order workflows, payment application, and reconciliation logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather requirements from Finance stakeholders and translate them into configuration changes, enhancements, or functional specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support testing (unit, SIT, UAT), deployments, and release cycles, including regression testing for patches and upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain technical and functional documentation, SOPs, and knowledge-base articles for the supported applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integrations, Data \u0026amp;amp; Reconciliation Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and support integrations and interfaces between billing/O2C/cash systems and the ERP, banks, payment gateways, and data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate data and interface failures (e.g., failed payment files, posting errors, reconciliation breaks) and drive timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and run queries/reports (e.g., SQL) to analyze issues, validate data, and support audit and month-end close activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance to ensure system controls, automated reconciliations, and cash-application logic operate accurately and reliably.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted point of contact between Enterprise IT and Finance Operations for the supported application portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify automation, AI, configuration, and process-improvement opportunities to reduce manual effort and ticket volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support compliance, security, and audit requirements (e.g., access reviews, SOX-relevant controls) for in-scope applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Technology, Computer Science, Information Systems, or a related field — or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience supporting or administering Zuora and NetSuite (billing, subscriptions, and ERP), and the integration between them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of end-to-end Order-to-Cash processes and the systems that support them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting New Product Introductions (NPIs) — setting up new products, SKUs, and rate plans in billing and ERP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial close activities, including bank reconciliations and AR/cash sub-ledger to GL tie-outs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with an ITSM tool and structured incident/problem/change management practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read/write SQL and analyze data to investigate application and interface issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building automations with scripting, workflow platforms, or RPA tools, and applying AI/ML to support or finance operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience acting as a senior/escalation resource within an IT applications support team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reconciliation or automation platforms (e.g., BlackLine, HighRadius) and payment/banking integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to integration technologies (APIs, middleware, file-based interfaces) and reporting/BI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL certification and/or experience supporting SOX-controlled or audited financial applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $169,000-189,000 in San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039570/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6678216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3087229,"location":{"name":"Denver, CO;Atlanta, GA;Phoenix, AZ; Chicago, IL"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":6678216,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"E-0000107","title":"Expansion Account Manager ","company_name":"Gusto, Inc.","first_published":"2025-03-05T11:22:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gusto’s products while identifying new opportunities for growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Account Management \u0026amp;amp; Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture relationships to uncover cross-sell and upsell opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through key moments that matter along our customer journey to maximize value realization, drive expansion, and proactively reduce churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage product insights and customer data to assess account health and drive proactive outreach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Sales \u0026amp;amp; Opportunity Identification\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and execute on growth opportunities by addressing additional customer pain points with Gusto’s suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize a hunter and farmer approach to both maintain and expand customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Daily activities include conducting approximately 20 outbound dials to your current book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Prioritization \u0026amp;amp; Agility\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with internal teams to ensure customers receive best-in-class service and product solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing a large book of business and operating at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to analyze customer data, assess account health, and execute targeted outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent relationship management and communication skills with a consultative, customer-first approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;2sd9f\u0026quot; data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;f9bg0-0-0\u0026quot;\u0026gt;Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about driving customer success, maximizing retention, and uncovering growth opportunities, we’d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/6678216/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8040735","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3485217,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"161700","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"190000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"218295","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8040735,"updated_at":"2026-07-10T19:12:46-04:00","requisition_id":"J-017487","title":"Financial Services Compliance Lead","company_name":"Gusto, Inc.","first_published":"2026-07-02T18:48:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced financial services compliance professional to lead product compliance support across our consumer financial products, commercial financial services, payments, and embedded finance offerings. In this high-impact, cross-functional role, you\u0026#39;ll serve as a strategic partner and trusted advisor to Product, Engineering, Legal, Compliance, Marketing, Operations, and business leaders, helping design, operationalize, and scale practical compliance solutions that support responsible innovation and enable durable business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Head of Financial Services Compliance. At Gusto, Legal \u0026amp;amp; Compliance operates as an AI native team, and you\u0026#39;ll help shape how AI enabled compliance workflows support smarter monitoring, stronger controls, faster regulatory change management, and more proactive risk identification, always with appropriate human in the loop controls for accuracy and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Legal \u0026amp;amp; Compliance team partners closely with product and engineering teams to enable innovation, facilitate responsible company growth, accelerate Gusto’s roadmap, and deliver compliant products to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are passionate about applying AI-native ways of working, thoughtful compliance risk management, and a daily service mindset to improve the experience of small business owners and their employees. Each team member is an owner, a trusted advisor, and a meaningful contributor to Gusto’s mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic compliance partner to Product, Engineering, and business stakeholders on financial services regulations across lending, embedded finance, deposit products, payments, and money movement, covering launches, partnerships, product changes, and marketing collateral.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature and expand Gusto\u0026#39;s Compliance Management Program to cover emerging financial services and payments offerings, using AI enabled tools to help the program scale as new products launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own regulatory change management in partnership with Government \u0026amp;amp; Regulatory Affairs, leveraging AI to track and assess new requirements faster and surface emerging risk earlier.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex regulations into clear, actionable guidance, controls, procedures, training, and documentation for cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee product compliance controls and run monitoring, control testing, risk assessments, and issue management across deposit, lending, payments, marketing, and consumer protection requirements (TILA, TISA, ECOA, FCRA, FDCPA, TCPA, CAN-SPAM, UDAAP, Reg E, NACHA rules, and related federal/state requirements).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vendor onboarding, third-party risk assessments, due diligence, and ongoing oversight for financial services and payments partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as key liaison with banking and strategic partners, supporting audits, compliance reporting, examinations, regulatory inquiries, and remediation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across Product, Engineering, Legal, and Operations to design and apply AI enabled workflows for compliance monitoring, control testing, documentation, and issue management, balancing automation with appropriate human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant compliance experience in an in-house legal, compliance, risk, or regulatory function at a regulated financial institution, fintech, payments company, or financial services business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in financial services and payments compliance, including consumer protection requirements such as TILA, TISA, ECOA, FCRA, FDCPA, Reg E, UDAAP, NACHA rules, TCPA, CAN-SPAM, and related state laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with embedded finance, banking-as-a-service, sponsor bank partnerships, payments, ACH, card programs, lending, or deposit account products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building, scaling, or enhancing compliance programs (policies, controls, monitoring, training, issue management, regulatory change management), including using AI to make those programs more scalable and proactive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising Product, Engineering, Marketing, Legal, and Operations teams on product launches, strategic partnerships, and customer-facing or marketing materials, with strong cross-functional influence skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with banking partners, payment processors, auditors, or regulators, including supporting internal/external audits, exams, partner bank reviews, and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment and issue-spotting skills, with the ability to distill complex regulations into clear guidance and make practical, risk-based calls in ambiguous or fast-moving situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI tools (ChatGPT, Claude, Gemini, Glean, Notion AI, or similar) to build scalable compliance workflows, paired with the curiosity and discipline to design appropriate human review, testing, and quality controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $148,085/yr to $182,638/yr in Denver \u0026amp;amp; most major metro locations, and $174,470/yr to $215,180/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8040735/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7732015","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393065,"location":{"name":"New York, NY;Seattle, WA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7732015,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017057","title":"Frontend Full Stack Staff Software Engineer, AI Platform Experiences","company_name":"Gusto, Inc.","first_published":"2026-06-12T13:40:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location Preference\u0026lt;/strong\u0026gt; for this role are: San Francisco Bay Area, New York City Metro, or Seattle Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring an experienced full stack engineer to help small businesses work better with AI. You\u0026#39;ll build Gus, Gusto\u0026#39;s AI-powered assistant, and create scalable solutions that serve millions of users. As a Software Engineer at this level, you\u0026#39;ll own projects end-to-end from initial specs to deployed features—working at the intersection of modern AI capabilities and real business needs.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Core Experience - AI Experiences team owns Gus, Gusto\u0026#39;s AI-powered assistant, and the platform that enables teams across Gusto to deliver AI-native experiences to customers across web, mobile, voice, email, and agent-based channels. You\u0026#39;ll work within Gusto\u0026#39;s AI platform infrastructure, collaborating closely with sister teams who own the underlying agent framework. Your focus is building experiences and enabling product teams to extend and scale within the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This work is directly tied to Gusto\u0026#39;s top priorities. We operate with fast iteration cycles, deep cross-functional collaboration, and high ownership.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, build, and test technologies supporting AI experiences within Gusto\u0026#39;s product suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create standardized, self-serve patterns that enable product teams to extend Gus across web, voice, email, and agent-based experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with ML and product teams on prompt engineering, clarifying question flows, and escalation logic—using A/B tests and data to drive improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers on complex technical challenges in AI, scalability, and platform infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale a large Ruby/Rails and React application serving millions of users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product, Design, Security, and Technical Operations teams to understand customer needs, develop solutions, and launch features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build customer-facing products end-to-end that customers rely on every day\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, with 4+ years building scalable platforms or high-impact customer-facing products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in front-end engineering and modern web technologies (Ruby on Rails, React, GraphQL, or similar full-stack frameworks) with ability to build well-structured, maintainable code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of owning multi-quarter projects that solve complex engineering problems and deliver measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal platforms or developer-facing infrastructure that enables other teams to self-serve and ship AI-powered features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills with ability to mentor engineers and collaborate effectively across teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product-minded, customer-facing engineering approach with passion for creating great customer experiences and ownership over performance, reliability, and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus if you have AI platform development experience or strong learning orientation toward AI technologies, patterns, and frameworks (orchestration, evals, prompt systems—not ML model development)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000-$204,000 in Denver, $178,000-$223,000 for Los Angeles and most remote locations, $197,000-$247,000 for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7732015/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7773805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"United States - Atlanta, GA - Remote, United States - Chicago, IL - Remote, United States - Denver, CO, United States - Las Vegas, NV - Remote, United States - Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7773805,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Channel Sales Experience","company_name":"Gusto, Inc.","first_published":"2026-04-01T16:33:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Partner Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026.\u0026lt;/strong\u0026gt; In these roles, you will own each partner relationship from first conversation to lasting collaboration—delivering exceptional experiences and driving meaningful results for accounting firms or financial advisors and their clients. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Partner Sales organization is growing, and we’re always looking to meet future teammates who are passionate about helping accountants and financial advisors transform the way they serve small businesses. Whether your strengths lie in acquiring new partnerships or nurturing long-term relationships, we’d love to connect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our GustoPro Sales team partners with accounting firms and financial advisors nationwide to help them onboard their clients to Gusto and unlock the full value of our platform. We’re building a talent pipeline for future Account Executive and Account Manager opportunities—both roles focused on empowering our accountant partners and financial advisors, driving adoption, and growing shared success across the Gusto ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nurture Partner Relationships\u0026lt;/strong\u0026gt;: Build and manage trusted relationships with accounting firm partners. Grow existing relationships by helping firms activate more clients and deepen their engagement with Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop \u0026amp;amp; Close Business: \u0026lt;/strong\u0026gt;Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Partners\u0026lt;/strong\u0026gt;: Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Work closely with Marketing, Product, and Customer Success to improve the partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range across multiple levels. Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional sales experience \u0026lt;strong\u0026gt;in payroll, HCM, SaaS, or HR tech with a focus on accounting firms or financial advisors.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of proven success managing or acquiring a book of business with measurable quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience working with accountants, financial advisors, payroll, HR tech, or financial services.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in consultative, relationship-based sales and value-driven conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927179","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Chicago"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7927179,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Dedicated Service Advisor (Chicago)","company_name":"Gusto, Inc.","first_published":"2026-05-14T15:58:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Dedicated Service Advisor will serve as the primary point of contact for all customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto\u0026#39;s core products. This role involves guiding customers through product features, providing proactive customer education, and serving as an advocate for customers to influence product decisions. The advisor will strategically address and resolve real problems, delivering exceptional customer experiences to uphold trust and loyalty within Gusto\u0026#39;s key clientele.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trust and partnership with customers via inbound and outbound communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers to understand their business needs and support preferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address churn risks with strategic solutions to enhance customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to resolve points of friction and address customer concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strong product knowledge and competitive awareness to prevent customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to improve research, communication, and compliance accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with experience in synthesizing complex subjects for various audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in providing creative resolutions for customers with minimal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong rapport-building skills to enhance trust and collaboration with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying and mitigating churn, with confidence in retention-focused discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding and pride in payroll knowledge to advocate for customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927184","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7927184,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Dedicated Service Advisor (Phoenix)","company_name":"Gusto, Inc.","first_published":"2026-05-14T16:01:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Dedicated Service Advisor will serve as the primary point of contact for all customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto\u0026#39;s core products. This role involves guiding customers through product features, providing proactive customer education, and serving as an advocate for customers to influence product decisions. The advisor will strategically address and resolve real problems, delivering exceptional customer experiences to uphold trust and loyalty within Gusto\u0026#39;s key clientele.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trust and partnership with customers via inbound and outbound communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers to understand their business needs and support preferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address churn risks with strategic solutions to enhance customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to resolve points of friction and address customer concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strong product knowledge and competitive awareness to prevent customer churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to improve research, communication, and compliance accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with experience in synthesizing complex subjects for various audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in providing creative resolutions for customers with minimal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong rapport-building skills to enhance trust and collaboration with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying and mitigating churn, with confidence in retention-focused discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding and pride in payroll knowledge to advocate for customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001931","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO;Atlanta, GA;Phoenix, AZ;Las Vegas, NV;Chicago, IL"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8001931,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Early Career Sales Talent","company_name":"Gusto, Inc.","first_published":"2026-06-11T18:45:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our Sales team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in 2026.\u0026lt;/strong\u0026gt; If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;854\u0026quot; data-end=\u0026quot;1168\u0026quot;\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for \u0026lt;strong data-start=\u0026quot;948\u0026quot; data-end=\u0026quot;993\u0026quot;\u0026gt;future sales and onboarding opportunities\u0026lt;/strong\u0026gt; in 2026. These roles are ideal for early-career sales talent who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1170\u0026quot; data-end=\u0026quot;1649\u0026quot;\u0026gt;As a member of our Sales or Onboarding teams, you’ll own customer experience from first conversation through successful adoption—helping small businesses select Gusto and navigate their first steps with us. You’ll handle inbound calls and chats while potentially engaging in some outbound outreach to prospective or current customers. Through empathy, problem-solving, and advisory selling, you’ll make an immediate impact on how our customers experience Gusto from day one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2185\u0026quot; data-end=\u0026quot;2330\u0026quot;\u0026gt;Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2416\u0026quot; data-end=\u0026quot;2543\u0026quot;\u0026gt;Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2546\u0026quot; data-end=\u0026quot;2637\u0026quot;\u0026gt;Support customers through the onboarding process to ensure a smooth and successful start.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2640\u0026quot; data-end=\u0026quot;2731\u0026quot;\u0026gt;Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2734\u0026quot; data-end=\u0026quot;2830\u0026quot;\u0026gt;Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Positions available in the future range levels.\u0026amp;nbsp;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;3070\u0026quot; data-end=\u0026quot;3153\u0026quot;\u0026gt;1–3 years of experience in a sales or customer service role.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3156\u0026quot; data-end=\u0026quot;3247\u0026quot;\u0026gt;Experience working in high-volume environments that include inbound and outbound calling.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3250\u0026quot; data-end=\u0026quot;3342\u0026quot;\u0026gt;Proven success achieving or exceeding goals and maintaining strong customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3441\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;A passion for consultative, solution-oriented selling and helping small businesses succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3537\u0026quot; data-end=\u0026quot;3591\u0026quot;\u0026gt;Comfortable using Salesforce or similar CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our Sales team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $20.00–$28.00 per hour.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7927447","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"United States - Denver, CO, United States - Phoenix, AZ, United States - Chicago, IL, United States - New York, NY, United States - San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7927447,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: HR Constultant","company_name":"Gusto, Inc.","first_published":"2026-05-14T17:46:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7838275","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7838275,"updated_at":"2026-06-29T19:42:54-04:00","requisition_id":null,"title":"Future Opportunities: Licensed Benefits Advisor ","company_name":"Gusto, Inc.","first_published":"2026-04-21T12:05:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in summer 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While summer start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Licensed Dedicated Advisor, you\u0026#39;ll\u0026amp;nbsp; guide small business owners\u0026amp;nbsp; through one of the most important decisions they make for their teams: health benefits. You\u0026#39;ll build lasting relationships with your clients, help them understand their options, and guide them through benefits decisions with clarity and confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role on a team of licensed benefits experts who serve as trusted partners to employers throughout the benefits life cycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary benefits contact for a portfolio of small group employer clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear, approachable guidance on health insurance concepts via phone and email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure clients receive timely, accurate support that meets their needs throughout the year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet SLAs and performance standards in a fast-paced, deadline-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active Life and Health Producer License\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a client portfolio or managing ongoing client relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of strong client retention and service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator who can simplify complex benefits concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who thrives with autonomy and adapts well to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7379026","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289691,"location":{"name":"Chicago, IL; Phoenix, AZ; Denver, CO"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7379026,"updated_at":"2026-07-08T09:20:41-04:00","requisition_id":"E-00001037","title":"Future Opportunities: Payroll and Taxes Customer Care Advocate","company_name":"Gusto, Inc.","first_published":"2025-12-10T16:44:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future payroll customer experience opportunities in 2026. These roles are ideal for customer-facing payroll professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Customer Success: \u0026lt;/strong\u0026gt;You will provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay Ahead of the Curve:\u0026lt;/strong\u0026gt; You\u0026#39;ll keep your finger on the pulse of our latest products and features, communicating updates to customers in a way that not only informs but delights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thrive in a Fast-Paced Environment:\u0026lt;/strong\u0026gt; Adaptability is your superpower! You\u0026#39;ll swiftly navigate changes and solve customer issues, all while keeping up with the fast pace of our dynamic work environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow Your Skills:\u0026lt;/strong\u0026gt; Expand your critical thinking and deepen your Payroll and Tax product knowledge to tackle increasingly complex customer inquiries and become a true expert.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate and Innovate:\u0026lt;/strong\u0026gt; Work closely with your fellow advocates and collaborate across the company to influence product development, ensuring our solutions meet the evolving needs of our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flex and Thrive:\u0026lt;/strong\u0026gt; During our annual volume spikes from December through March, you\u0026#39;ll step up to the challenge with flexibility, taking on additional weekend overtime and respecting blackout periods for PTO to deliver the best service possible.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; A minimum of 1+ years in the payroll industry with a foundational understanding of taxes, compliance, filings, and wage laws across multiple states. At least 2 years in a customer-facing role, ideally within a contact center, accounting, payroll, taxes, or benefits environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-focused:\u0026lt;/strong\u0026gt; You excel at problem-solving and communication, always putting the customer first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Detail-oriented:\u0026lt;/strong\u0026gt; You have a keen eye for detail and a strong affinity for working with numbers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Savvy:\u0026lt;/strong\u0026gt; Proficient in GSuite and Mac. Familiarity with Salesforce, JIRA, and Slack is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Team Player:\u0026lt;/strong\u0026gt; You thrive in a team environment and are eager to contribute to our dynamic and supportive work culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Self-Starter:\u0026lt;/strong\u0026gt; You are a proactive problem solver with exceptional critical thinking skills, ready to take on a customer-focused role for at least 24 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Calm Under Pressure:\u0026lt;/strong\u0026gt; You possess strong conflict resolution skills and flourish in a fast-paced, dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dependable:\u0026lt;/strong\u0026gt; Your references will confirm your reliability, with no patterns of attendance or tardiness issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethical:\u0026lt;/strong\u0026gt; You uphold strong values and recognize that this role\u0026#39;s challenges are opportunities to demonstrate integrity to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $20.51–$23.93 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7379026/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7379039","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289694,"location":{"name":"Denver, CO; Chicago, IL; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7379039,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"E-00001039","title":"Future Opportunities: Retirement Advocate","company_name":"Gusto, Inc.","first_published":"2025-12-10T17:06:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan\u0026#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness. You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 401k retirement plans preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7379039/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7774285","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Chicago, IL; Denver, CO; Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7774285,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Advocate","company_name":"Gusto, Inc.","first_published":"2026-04-02T11:11:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan\u0026#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness. You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 401k retirement plans preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO, Chicago, IL, Phoenix, AZ, New York"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7984008,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Client Relationship Manager","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking Client Relationship Managers who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a client advocate who puts customers first and thrives on solving complex problems. As a Client Relationship Manager, you\u0026#39;ll be the go-to partner for our B2B plan sponsors, managing inbound inquiries, proactively reaching out to at-risk accounts, and driving retention through consultative, thoughtful service. You\u0026#39;ll sit at the intersection of customer experience, product feedback, and cross-functional collaboration, making a visible impact on both client satisfaction and business outcomes. This role is ideal for someone who brings empathy and analytical rigor in equal measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Customer Experience team is the backbone of the client experience at Gusto, a high-energy group that takes pride in maintaining industry-leading response times and meaningful relationships with our customers. We work closely with Sales, Product, Engineering, and Operations to continuously improve how we serve small businesses. We move fast, give and receive direct feedback, and genuinely believe that happy, retained customers are the best measure of our success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the client relationship\u0026lt;/strong\u0026gt;: Serve as the primary point of contact for B2B/SMB plan sponsors, managing inbound inquiries via email and phone with a strong emphasis on quality resolution and relationship continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive retention proactively\u0026lt;/strong\u0026gt;: Identify at-risk customers and develop customized save strategies — including pricing flexibility, service improvements, or product enhancements — to retain and strengthen accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolve complex issues end-to-end\u0026lt;/strong\u0026gt;: Triage, troubleshoot, and resolve customer issues, escalating technical bugs to Engineering with clear, well-documented tickets and following through to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;: Partner with Sales, Product, Engineering, and Operations to troubleshoot client issues and improve internal processes — serving as the voice of the customer in every room\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn feedback into insight\u0026lt;/strong\u0026gt;: Translate customer interactions into actionable product insights, using data and patterns to proactively surface improvements and inform team decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI tools\u0026lt;/strong\u0026gt;: Use AI-assisted tools to summarize case history, draft customer communications, and identify trends in ticket data to work more efficiently and deliver faster resolutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain accurate records\u0026lt;/strong\u0026gt;: Keep client interaction logs and CRM data up to date to ensure consistency, support team KPIs, and enable data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, account management, relationship management, or a related client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage retention conversations and develop creative solutions to keep customers — you know how to turn a difficult conversation into a win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset: comfortable interpreting data, identifying trends, and using insights to guide decisions and improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically to both customers and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer support platforms and CRMs (e.g., Zendesk, Gong, Salesforce) and comfort learning new tools quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and calm under pressure — you adjust to shifting priorities without losing focus on quality or the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience in retirement, fintech, or a startup environment; familiarity with 401(k) plans or financial products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7984004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO, Phoenix, AZ, Chicago, IL, New York"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7984004,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Future Opportunities: Retirement Implementation Specialist","company_name":"Gusto, Inc.","first_published":"2026-06-04T18:25:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking retirement implementation specialists who thrive in a fast-paced, consultative environment and are interested in being \u0026lt;strong\u0026gt;considered for future start dates in 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Implementation Specialist manages the end-to-end onboarding experience for 401(k) plans on the Gusto platform, spanning both new plan implementations and conversions from existing retirement plan providers. Depending on team assignment, this role guides plan sponsors and administrators through either a new plan setup or a full conversion lifecycle (from initial handoff through asset transfer, data reconciliation, and first contribution). The ideal candidate is proactive, organized, and experienced in client-facing implementation — comfortable managing a high-volume book of business, maintaining meticulous attention to detail, and confidently guiding employers through complex, multi-step processes. They work exclusively with plan sponsors and administrators and bring both operational rigor and a client-first mindset to every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement Onboarding team oversees two of the most consequential moments in a client\u0026#39;s journey with Gusto 401(k): launching a brand-new plan and transitioning an existing one to a new provider. The New Plans pod designs a seamless implementation experience from day one, instilling trust and laying the foundation for long-term client success. The Conversion pod handles operationally complex asset transfers with precision, ensuring sponsors and administrators feel supported at every step and that assets move accurately and on time. Across both, we combine operational excellence with a client-first approach.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a dedicated book of business of 401(k) plans — new enterprise/starter plans, conversion plans, or both — from signing through activation, asset transfer, and first contribution processing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for plan sponsors and administrators via email, phone, and video — including inbound scheduling through Calendly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide employers through pre-ready task dashboards, proactively following up to prevent stalls and keep plans on track for their plan start date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and drive performance against key benchmarks including time to activate, time to ready, CSAT, and average response time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For conversion plans: gather required documentation, support accurate data submission, and partner with Operations to ensure smooth asset transfers and recordkeeping transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Operations, and Legal to resolve setup and compliance issues and align on client expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface client feedback to product and leadership to inform platform improvements, and stay current on 401(k) regulations and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to streamline workflows, improve client communications, and increase efficiency across your book of business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of total work experience with 3+ years in client-facing implementation, account management, technical onboarding, or retirement plan administration; startup and/or financial services experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a large, active book of business involving complex, multi-step processes simultaneously while staying organized and proactive across competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge in one or more of the following: SaaS, Operations, or Finance; retirement plan experience strongly preferred; familiarity with 401(k) plans, ERISA requirements, payroll systems, bundled vs. unbundled providers, or Safe Harbor compliance is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and meticulous attention to detail, particularly around data accuracy and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce and comfort working across case management and collaboration tools in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills across email, phone, and video with a client-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify and escalate potential setup or compliance issues early, partnering with the right internal teams to resolve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RPS or CRPS designation a plus, or active pursuit of either\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8003470","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3470206,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Atlanta, GA;Chicago, IL;Phoenix, AZ;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177200","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"221500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"265800","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"20","value_type":"short_text"}],"id":8003470,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017455","title":"Head of Accountant Partner Program","company_name":"Gusto, Inc.","first_published":"2026-06-18T15:56:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The accounting industry is at an inflection point. AI is fundamentally reshaping how firms operate, advisory services are displacing compliance-only engagements, and the platforms that win accountant loyalty in the next two years will define the category for the decade after. Gusto\u0026#39;s Accountant Partner Program is one of the most strategically important levers in the business, and we need a senior leader to own its full arc — from strategy and program design through enablement and team development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Head of, Accountant Partner Program, you will own the strategic direction, operational architecture, and multi-year investment thesis for Gusto\u0026#39;s Accountant Partner Program. In addition to your IC ownership of program strategy, you will directly manage two enablement ICs: a Channel Partner Enablement Manager and a Senior Enablement Manager, Accountants. Together this team owns how accounting firm partners and channel partners are activated, onboarded, and trained. You will set the overarching enablement strategy and develop both individuals as the team scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports directly to the Head of Indirect GTM and operates with wide latitude over objectives, approaches, and program design across the Accountant Partner Program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Indirect GTM\u0026amp;nbsp; team at Gusto owns the Accountant Partner Program —\u0026lt;/strong\u0026gt; Gusto\u0026#39;s scaled path to SMB customers through accounting firm partners. What it needs now is a senior owner who can drive the next phase: a program that is strategically differentiated, operationally cohesive, and known in the industry as the standard of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The team is lean, cross-functional, and moves fast. You\u0026#39;ll work closely with product, sales, marketing, finance, and operations — \u0026lt;/strong\u0026gt;and spend meaningful time externally as one of Gusto\u0026#39;s spokesperson in the accountant partner community. The program is entering a period of significant investment, and this role sets the agenda for where and how that investment lands.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the Accountant Partner Program strategy and multi-year investment thesis —\u0026lt;/strong\u0026gt; defining where Gusto should place bets across program components, how capital should be allocated, and what the accountant channel looks like at 10x scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as one of Gusto’s external voice in the accountant partnership space —\u0026lt;/strong\u0026gt; representing the company at industry events, shaping Gusto\u0026#39;s public POV on the future of accounting firm partnerships, and building Gusto\u0026#39;s reputation as the standard of excellence in the partner program community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead market research and competitive intelligence — \u0026lt;/strong\u0026gt;maintaining a continuous view of how competitors and the broader industry are evolving, and translating that into strategic recommendations that shape program design and capital allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with Partner Marketing on program brand and external positioning —\u0026lt;/strong\u0026gt; identifying and executing on awards, thought leadership, speaking opportunities, and industry partnerships that establish Gusto as the program of choice for accounting firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and own external partner relationships for program benefits — \u0026lt;/strong\u0026gt;sourcing, negotiating, and operationalizing vendor and platform partnerships (e.g., AI tooling, firm consultants) that deliver tangible, differentiated value to accountant partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the end-to-end operationalization of the program internally — \u0026lt;/strong\u0026gt;consolidating fragmented program components (support, incentives, rev-share, orchestration, AI agents) into a cohesive, AI-leveraged operating model with clear ownership and accountability across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own program financial management and ROI — \u0026lt;/strong\u0026gt;determining how investment is deployed, monitoring performance by tier (CAC:LTV, activation rates, GNARR contribution), and presenting the return story to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and develop two enablement ICs —\u0026lt;/strong\u0026gt; managing the Partner Enablement Manager for Channel and the Senior Enablement Manager for Accountants (responsible for partner onboarding and training). Set the overarching enablement strategy and ensure the team ships with quality and at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and drive resolution of gaps across adjacent program areas —\u0026lt;/strong\u0026gt; proactively surfacing where challenges in support, tooling, or partner experience are creating friction and driving cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with Partner Operations on the partner program tech stack —\u0026lt;/strong\u0026gt; shaping the architecture of how Gusto manages, orchestrates, and scales accountant partner relationships at volume, including agentic enablement capabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;15+ years of experience in partner programs, channel strategy, customer/partner support, or business development with a demonstrated track record of building category-defining programs at scale —\u0026lt;/strong\u0026gt; ideally with meaningful exposure to the accounting or professional services industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience as a principal architect of partner program infrastructure — \u0026lt;/strong\u0026gt;you\u0026#39;ve designed and owned rev-share structures, tiered benefits, partner incentives, program governance, and multi-year investment theses. You\u0026#39;ve set the strategy, not just executed within it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People management experience — \u0026lt;/strong\u0026gt;you\u0026#39;ve managed and developed ICs in partner enablement, channel, or GTM functions. You know how to set direction, clear blockers, and grow people while staying close to the work yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement fluency —\u0026lt;/strong\u0026gt; you have a working command of what great partner enablement looks like for partners: onboarding design, CPE programming, certification tracks, and activation at scale. You don\u0026#39;t need to be the practitioner, but you need to be a credible leader of practitioners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Recognized external expert and thought leader in the accountant channel or partner program space —\u0026lt;/strong\u0026gt; you\u0026#39;ve represented companies publicly, shaped industry POV, and built credibility with partners, vendors, and industry bodies as a peer-level voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;External partnership depth —\u0026lt;/strong\u0026gt; you\u0026#39;ve negotiated complex vendor and platform contracts, managed high-stakes third-party relationships, and operationalized partnerships from concept through scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational rigor —\u0026lt;/strong\u0026gt; you\u0026#39;ve consolidated fragmented program operations across complex organizations and built the systems and processes that let programs run at scale without breaking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive-level financial acumen —\u0026lt;/strong\u0026gt; you\u0026#39;ve owned program P\u0026amp;amp;Ls, built multi-year investment models, and presented capital allocation recommendations to senior leadership with full accountability for outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency and strategic foresight —\u0026lt;/strong\u0026gt; you understand how AI is reshaping the accounting industry and partner ecosystems, actively use AI tools in your own work, and can credibly set Gusto\u0026#39;s POV on where this goes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership at senior levels —\u0026lt;/strong\u0026gt; you\u0026#39;ve shaped strategy with exec stakeholders, driven outcomes across product, sales, finance, and operations, and built formal networks with key decision makers inside and outside the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our target on-target range for this role is $200,000/yr to $250,000 USD/yr in Denver \u0026amp;amp; most remote locations, and $250,000/yr to $300,000USD/yr for San Francisco, \u0026amp;amp; New York and $250,000 - $280,000 CAD for Toronto. \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8003470/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7948318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452078,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"285474","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"339000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"392526","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"20","value_type":"short_text"}],"id":7948318,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017302","title":"Head of AI and Machine Learning Engineering","company_name":"Gusto, Inc.","first_published":"2026-05-21T12:28:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto sits at the center of many of the most important workflows for small businesses, which creates a meaningful opportunity to use rich product and customer data to build AI- and ML-powered systems that improve customer experiences, automate complex work, support better decision-making, and help small businesses thrive. As Gusto becomes more AI-native, we are evolving how AI, ML, risk modeling, and platform capabilities come together across our products and internal systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a strategic Head of AI/MLE to lead this next chapter. In this key leadership role, you will define how Gusto builds, deploys, evaluates, and scales AI/ML systems across the company. You will lead a broad organization spanning Machine Learning Engineering, ML Platform, Risk Data Science, and AI Scientists, while partnering closely with senior business leaders to shape where AI can create durable customer and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Head of AI/MLE at Gusto, you will be responsible for unifying classical ML and GenAI into a coherent technical strategy, maturing the platform for broader self-service adoption, and shaping how AI-native products and production systems are built at Gusto. Your teams will help translate business problems into end-to-end AI/ML systems, from experimentation and prototyping through evaluation, deployment, monitoring, feedback loops, and operational governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your leadership will be critical in setting the technical direction, operating model, and quality bar for AI at Gusto. You will help teams move quickly where speed and learning matter most, while ensuring production systems meet high standards for reliability, measurement, safety, and long-term maintainability. This is a senior technical executive role for someone who can combine deep engineering credibility, strong business judgment, and executive-level influence to make AI a durable advantage for Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and develop a broad AI/MLE organization spanning Machine Learning Engineering, ML Platform, Risk Data Science, and AI Scientists, fostering a culture of technical excellence, customer impact, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute Gusto’s AI/ML systems strategy, unifying classical ML, GenAI, risk modeling, and platform capabilities into a coherent approach that supports Gusto’s broader business and product goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders across Product, Engineering, Design, Data, Risk, Legal, Security, and business teams to identify where AI/ML can create meaningful customer value, business impact, and operational leverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape how AI-native products and internal systems are built at Gusto, helping teams translate business problems into end-to-end AI/ML systems with clear standards for evaluation, monitoring, observability, reliability, safety, governance, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and maturation of AI/ML platform capabilities, tooling, primitives, guardrails, and deployment patterns that make it easier for product and engineering teams to build, evaluate, deploy, and operate AI/ML systems with less friction, more autonomy, and the right quality bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive disciplined technical and business judgment around AI/ML investments, including where to build, where to leverage existing capabilities, and where to avoid unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create room for fast experimentation and learning where appropriate, while ensuring high-impact production systems meet strong standards for quality, operational rigor, and business accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals, KPIs, and operating rhythms to measure the performance, adoption, and business impact of AI/ML systems, and communicate progress and tradeoffs clearly to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the frontier of AI/ML advancement and help Gusto apply new technologies pragmatically, with strong judgment about what is durable, useful, and ready for production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We love meeting people with different technical and leadership backgrounds. For this role, we are looking for 10+ years of experience leading teams in applied machine learning, AI, engineering, or data science roles, with a track record of delivering impactful customer-facing software solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise across AI/ML systems, including classical ML, GenAI/LLMs, statistical modeling, risk modeling, and production-scale deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering and systems background, with the ability to lead technical strategy across data, retrieval, evaluation, deployment, routing, monitoring, observability, feedback loops, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and scaling high-performing technical organizations, including Machine Learning Engineers, AI/ML Platform teams, Risk Data Scientists, and/or AI Scientists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving ML teams toward a stronger software engineering and systems orientation, with clear ownership for building, operating, and improving production AI/ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong platform orientation, with experience building tools, primitives, guardrails, and self-service capabilities that help product and engineering teams build AI/ML-powered products safely and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level strategic judgment, with the ability to shape company-level AI/ML priorities, align senior leaders around tradeoffs, and make clear investment decisions based on customer value, business impact, technical feasibility, risk, data readiness, and operational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication and influence, with the ability to explain complex AI/ML concepts and technical decisions in a way that clarifies strategy, tradeoffs, risk, investment needs, and organizational implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a peer to senior cross-functional leaders across product, engineering, design, data, risk, legal, security, and business teams — bringing clarity, urgency, and practical judgment to ambiguous company-level opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear thesis on how classical ML and GenAI should work together, how modern AI platform capabilities like retrieval, evaluation, agents, and observability should come together, and how AI/ML teams should evolve as the field becomes more software- and systems-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fintech, risk modeling, regulated environments, or domains with high standards for reliability, trust, and compliance is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in computer science, data science, machine learning, statistics, or a related field is a plus, but demonstrated systems leadership, production judgment, and executive-level impact matter most.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $275,000-305,000 in Denver \u0026amp;amp; most remote locations, and $320,000-350,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7948318/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8020155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3477042,"location":{"name":"Denver, CO;San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"222220","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"250000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"277775","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"20","value_type":"short_text"}],"id":8020155,"updated_at":"2026-07-23T18:25:13-04:00","requisition_id":"J-017473","title":"Head of Design, Unified Service Platform","company_name":"Gusto, Inc.","first_published":"2026-07-22T19:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto\u0026#39;s Unified Service Platform (USP) is the infrastructure behind how small businesses get help when it matters most — AI-driven support, multi-channel service, and the human expertise that steps in when AI isn\u0026#39;t enough. We\u0026#39;re looking for a Head of Design to lead the design team behind it and set the bar for what AI-native service design looks like at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a people-leadership role. You\u0026#39;ll lead, coach, and grow a small, high-caliber team of three designers — spanning product design and conversation design — and you\u0026#39;ll be accountable for the quality, direction, and delivery of design across the platform. You\u0026#39;ll also be the design voice on the USP quartet, peer-to-peer with PM, Engineering, and Data leaders — authoring strategy in ambiguous spaces and spearheading cross-functional convergence. And it\u0026#39;s a genuine player-coach role: alongside leading the team, you\u0026#39;ll stay hands-on on the highest-leverage design work yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want to build and lead the team defining AI-native service design — at the exact moment the category is being invented — this is that role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Service Platform team builds the experiences that establish how Gusto customers get help — across self-service, in-product guidance, multi-channel support, and the AI and human experts behind all of it. You\u0026#39;ll lead a team of three designers (product and conversation design) within a cross-functional group of engineers, PMs, and data partners, designing for both the small business owners who rely on Gusto and the experts who serve them. Design on USP is a strategic function — embedded in product direction from day one, not brought in at the execution stage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead, coach, and grow a team of three designers\u0026lt;/strong\u0026gt; (product + conversation design) — own their development, careers, performance, and craft growth, and create the conditions for them to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own design direction and quality across USP\u0026lt;/strong\u0026gt; — set the vision and the bar, and be accountable for the team\u0026#39;s outcomes, not just its output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay hands-on where it matters most\u0026lt;/strong\u0026gt; — as a player-coach, prototype and design the hardest flows and quartet-level artifacts yourself, not just review them; flex your hands-on time down as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Represent design on the USP quartet\u0026lt;/strong\u0026gt; — co-lead product direction with PM, Engineering, and Data leaders; author strategy and POV in ambiguous spaces; drive convergence and close decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for AI-native service design. This includes how trust, uncertainty, graceful failure, and AI-human handoffs show up on the platform. You will identify when AI outputs are ready to ship, when a human is needed, and when outputs should not be sent out at all.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guide service design end-to-end\u0026lt;/strong\u0026gt; — journey mapping, blueprinting, and operational handoffs for a two-sided product — through your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion an AI-native design practice\u0026lt;/strong\u0026gt; — model and expect fluency with AI-native tools (Claude Code, Cursor, and comparable agentic tools) as part of the craft, and raise the floor for how the team designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on hiring and team building\u0026lt;/strong\u0026gt; as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience managing and growing product designers\u0026lt;/strong\u0026gt; — you\u0026#39;ve led a team, developed designers, run performance and growth, and built a healthy team culture. Managing across disciplines (e.g., content/conversation design alongside product design) is a well-developed plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; in ambiguity\u0026lt;/strong\u0026gt; — you set direction and a high craft bar, co-own strategy with cross-functional peers, and hold a position when the right answer is unpopular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-product judgment in consequential domains\u0026lt;/strong\u0026gt; — you\u0026#39;ve shipped (or led teams that shipped) AI-mediated experiences in production, and can speak to uncertainty, errors, graceful failure, and human override.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Service design depth\u0026lt;/strong\u0026gt; — real journey mapping and blueprinting on two-sided products with operational handoffs, not workshop exercises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on AI fluency\u0026lt;/strong\u0026gt; — you use AI-native tools yourself and can raise your team\u0026#39;s fluency; you perceive AI as part of the craft, not separate from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of design experience\u0026lt;/strong\u0026gt;, including 5+ years managing designers, with clear ownership of shipped work in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compensation Details\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $204,000/yr to $238,000/yr in Denver \u0026amp;amp; most remote locations, and $240,000/yr to $280,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8020155/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7283301","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3259500,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"217020","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"255000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"292977","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7283301,"updated_at":"2026-07-27T17:21:25-04:00","requisition_id":"J-016273","title":"Head of Sales Data Science \u0026 Analytics ","company_name":"Gusto, Inc.","first_published":"2025-09-30T15:03:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for an experienced Senior Data Science Leader to empower our Sales Data team, the team that powers the insights, forecasting, and measurement infrastructure behind how we acquire, expand, and retain our revenue base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We expect this leader to be both a strategic partner and execution-focused. You\u0026#39;ll guide senior sales and marketing leaders through complex analytical questions, develop analysts into statistical and scientific thinkers, and collaborate cross-functionally with stakeholders across Sales Operations, Data Engineering, Finance, R\u0026amp;amp;D, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI tooling becomes deeply embedded in Gusto\u0026#39;s data infrastructure, the nature of analytics work is fundamentally shifting.\u0026amp;nbsp; Tasks that once consumed a significant portion of our analyst\u0026#39;s time, such as reporting, dashboard maintenance, and answering ad hoc questions, are increasingly handled by a maturing self-serve ecosystem. What remains are the hard problems: ones that require rigorous statistical thinking, causal reasoning, and the ability to draw defensible conclusions in messy, real-world conditions where controlled experiments aren\u0026#39;t always possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role has two equally important mandates. The first is operational: \u0026lt;/strong\u0026gt;Gusto\u0026#39;s sales data foundation has significant technical debt, and this leader will need to partner closely with Data Engineering to assess the current state, architect a modern and scalable data layer, and execute a phased remediation.\u0026lt;strong\u0026gt; The second is transformational: \u0026lt;/strong\u0026gt;as the foundation gets rebuilt, this leader must simultaneously evolve what the team does with it: moving from a function defined by query fulfillment and reactive reporting toward one defined by advanced forecasting capabilities, causal inference, and analytical rigor. The ideal candidate brings deep expertise in Sales data, a commitment to building strong foundations for scale, paired with a genuine command of experimentation and quasi-experimental methods, and can instill these capabilities across the team.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the Sales Analytics team\u0026lt;/strong\u0026gt; -- Drive vision for and champion a team of data scientists and analysts to deliver impact across customer acquisition and product expansion sales teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insights and Recommendations:\u0026lt;/strong\u0026gt; Conduct deep-dive analyses to identify revenue drivers and anomalies. Translate complex data into clear, actionable insights and recommendations for senior leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rebuild the data foundation\u0026lt;/strong\u0026gt; -- alongside Data Engineering and Service Platform partners, drive the evolution of our foundational data systems needed to build a world class sales analytics ecosystem.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with key stakeholders\u0026lt;/strong\u0026gt; -- work closely with the Chief Revenue Officer, Sales Operations, Data Engineering, and the Service Platform team to align on a shared data and infrastructure roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve forecasting capabilities\u0026lt;/strong\u0026gt; -- Evolve our sales forecasting methodology to\u0026amp;nbsp; incorporate more rigorous analytics methods (eg propensity scoring, better seasonality controls, etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable self-service analytics with AI\u0026lt;/strong\u0026gt; -- leverage Gusto\u0026#39;s move toward AI-first development to create self-service analytics capabilities for operations\u0026amp;nbsp; partners. Stay ahead of emerging AI tools that can drive efficiency and accuracy in revenue analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive team excellence\u0026amp;nbsp; -- \u0026lt;/strong\u0026gt;Recruit, mentor, and develop a high-performing, proactive analytics team, shifting the culture from reactive query fulfillment toward strategic analysis. As AI handles more of the routine reporting, define what excellence looks like for analysts in a world where causal thinking and statistical fluency are the new baseline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as connective tissue across the data org\u0026lt;/strong\u0026gt; -- identify opportunities where deeper technical solutions (e.g., from Data Engineering, Analytics Engineering, Data Science, or AI/ML Engineering) could accelerate revenue-driving analytics, and proactively bring the right partners into the conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in data science or related fields, with at least 4+ years leading a growing analytics team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership with a Builder Mindset:\u0026lt;/strong\u0026gt; A dynamic leader who inspires and develops teams while maintaining a “roll up your sleeves” attitude — able to step into the details when needed to build reports, run analyses, and troubleshoot.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Statistical and causal inference expertise\u0026lt;/strong\u0026gt; -- strong command of experimental design, causal reasoning, and quasi-experimental methods (e.g., difference-in-differences, synthetic control, regression discontinuity, propensity score matching) for settings where A/B testing isn\u0026#39;t possible. Comfortable navigating the assumptions required to make credible causal claims from observational data, and able to communicate those tradeoffs clearly to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue data systems expertise\u0026lt;/strong\u0026gt; -- deep experience working with Salesforce data at scale, including understanding data extraction strategies, CRM-to-warehouse reconciliation, and the challenges of treating Salesforce as a source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-first mindset\u0026lt;/strong\u0026gt; -- proven track record of inheriting messy, tech-debt-laden data environments and rebuilding foundations with long-term scalability in mind. Thinks in terms of systems, not patches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth\u0026lt;/strong\u0026gt; -- strong SQL skills, hands-on experience with dbt and Snowflake, comfort navigating transformation logic across multiple layers (Salesforce, BI, dbt, dashboards), and ability to mentor analysts on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and revenue domain knowledge\u0026lt;/strong\u0026gt; -- strong understanding of pipeline management, forecasting, quota and attainment tracking, acquisition and expansion motions, and cross-sell/upsell analytics in a multi-product SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership\u0026lt;/strong\u0026gt; -- ability to negotiate priorities and drive shared roadmaps with platform engineering, data engineering, and sales operations teams. Can go toe-to-toe with service platform managers on technical trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change management and team development\u0026lt;/strong\u0026gt; -- experience leading teams through significant transformation, raising performance expectations, coaching analysts toward more strategic work, and making tough talent decisions when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication skills\u0026lt;/strong\u0026gt; -- experience presenting infrastructure roadmaps and analytical insights to executive stakeholders, translating complex data system challenges into clear business terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-forward orientation -- \u0026lt;/strong\u0026gt;has a clear-eyed view of how AI tooling is reshaping the analyst role. Understands that as self-serve and automation absorb routine reporting and ad hoc work, the value of the team increasingly lives in statistical rigor, causal thinking, and the ability to answer questions that can\u0026#39;t be solved with a dashboard. Can articulate that vision compellingly and recruit, develop, and retain talent accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS/Growth Background:\u0026lt;/strong\u0026gt; Proven track record of successfully building and leading analytics functions in a high-growth SaaS or technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our annual base salary compensation range for this role is $218,000 - $255,000 in San Francisco \u0026amp;amp; New York, and $185,000 - $217,000 in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7283301/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039574","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484685,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"205105","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"276892","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8039574,"updated_at":"2026-07-16T12:38:48-04:00","requisition_id":"J-017467","title":"Legal \u0026 Compliance Tech IT Product Manager","company_name":"Gusto, Inc.","first_published":"2026-07-10T14:56:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a key member of Enterprise Applications IT (EAIT), the Legal Tech IT Product Manager owns the AI-first strategy, roadmap, and delivery of the enterprise applications supporting Gusto’s Legal \u0026amp;amp; Compliance organization. This is an AI-forward product role: you will reimagine how legal and compliance work gets done by embedding generative AI, AI agents, and intelligent automation into systems like contract lifecycle management (CLM), matter and legal-spend management, e-signature, entity and corporate records management, legal hold and e-discovery, and governance, risk, and compliance (GRC) platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acting as the primary interface between Legal \u0026amp;amp; Compliance teams and EAIT delivery resources, you will translate business needs into well-defined, AI-enabled product requirements, guide solution design, and drive continuous improvement across core legal and compliance processes. In line with Gusto’s enterprise systems strategy, you will help shift legal operations from reactive, manual workflows to predictive, context-aware, and self-improving platforms—designing agentic workflows and Model Context Protocols (MCPs) that connect legal systems to large language models—while ensuring privilege protection, security, compliance, and measurable impact. This role blends product leadership and deep systems knowledge with strong AI literacy and a bias toward applying AI to every part of the legal technology stack.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Applications IT (EAIT) team drives the intelligent transformation of Gusto’s enterprise systems, integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. EAIT builds MCPs, AI agents, and intelligent workflows that connect systems and make enterprise processes smarter, faster, and more predictive, while providing reliable, secure, and scalable application platforms for critical business processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within EAIT, this role provides dedicated, AI-forward product ownership for the Legal \u0026amp;amp; Compliance technology domain, complementing existing product and platform owners to establish a mature, well-governed, and increasingly autonomous enterprise applications operating model. This is a new role, designed to expand the team’s capacity to operationalize AI within legal and compliance workflows and modernize the systems behind that work.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do Day-to-Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;AI-First Product Ownership \u0026amp;amp; Roadmap (Legal \u0026amp;amp; Compliance Technology)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, AI roadmap, and backlog for the legal and compliance technology portfolio within EAIT, with AI and automation as the default lens for every initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set a multi-year vision for an AI-augmented legal function, identifying where generative AI, AI agents, and automation can eliminate manual effort, accelerate cycle times, and improve quality and risk outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align roadmap priorities with Legal \u0026amp;amp; Compliance leadership, EAIT’s AI transformation strategy, and enterprise architecture standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics and outcomes—including AI adoption, automation rate, accuracy, cycle-time reduction, and cost-to-serve—to measure business value and system effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;AI, Automation \u0026amp;amp; Agentic Workflows\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver generative-AI capabilities across the legal stack: AI-assisted contract drafting, review, redlining, clause extraction, and risk flagging; AI summarization of matters, contracts, and legal documents; and natural-language search across legal knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and productize AI agents that execute or augment core legal and compliance processes—such as legal intake triage and routing, NDA and standard-contract self-service, obligation and renewal tracking, policy Q\u0026amp;amp;A, and regulatory-change monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and prioritize Model Context Protocols (MCPs) and integrations that securely connect legal systems (CLM, matter management, document management, GRC) to large language models and orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply retrieval-augmented generation (RAG) over contracts, policies, and legal knowledge bases to deliver grounded, citable answers for legal and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, pilot, and scale AI legal-tech vendors and native AI features (e.g., contract AI, AI assistants, e-discovery AI), running structured proofs-of-concept and build-vs-buy assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish evaluation and quality processes for AI features—prompt design, model selection and tradeoffs, accuracy and hallucination testing, human-in-the-loop review, and continuous tuning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Business Process \u0026amp;amp; Solution Design\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end, AI-augmented redesign of core legal workflows—contract lifecycle management, matter intake and management, outside-counsel and legal-spend (e-billing), e-signature, entity and corporate records management, and legal hold and e-discovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into clear functional specifications and solution designs—including where AI augments, automates, or fully owns a step, and where humans stay in the loop—for EAIT delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure solutions are scalable, auditable, and aligned with data privacy, security, internal controls, and compliance standards, including protection of privileged and sensitive information in all AI workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Enterprise Applications Enablement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with EAIT engineers, administrators, AI architects, and platform owners to design and deliver enhancements, integrations, MCPs, and AI agents across legal technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve configurations, workflows, integrations, prompts, and agent designs to ensure they meet business, legal, and IT governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide prioritization of enhancements, AI capabilities, upgrades, and technical-debt remediation across legal-managed platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Partnership \u0026amp;amp; Delivery\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary EAIT point of contact for Legal \u0026amp;amp; Compliance stakeholders and as a champion for AI-first ways of working across the legal function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage intake, prioritization, and delivery of requests, balancing stakeholder needs with EAIT capacity and the AI roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional initiatives from discovery through deployment, ensuring clear communication, change management, and timely execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsible AI, Controls, Privacy \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Govern the full lifecycle of AI agents and MCPs in the legal domain, ensuring responsible-AI practices: guardrails, privilege protection, data governance, access controls, auditability, and human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, IT risk, Security, and audit teams to ensure AI-enabled systems and processes support privacy, regulatory, and SOX-related requirements and safeguard attorney-client privilege and sensitive data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and oversee KPIs and operational metrics for legal and compliance systems, including AI accuracy, reliability, adoption, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with data, BI, and AI teams to deliver dashboards, analytics, and AI-driven insights that support data-driven legal operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Change Management, AI Enablement \u0026amp;amp; Adoption\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive successful adoption of new AI capabilities through training, documentation, prompt and playbook libraries, and hands-on change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach legal and compliance teams on safe, effective, and confident use of AI tools, and act as the subject-matter expert for legal AI and technology within EAIT, promoting best practices and standardization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Systems, Business Administration, Legal Studies, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise applications, legal operations / legal technology, business systems, or product management, with hands-on expertise supporting legal and/or compliance functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience delivering AI-powered products or features—generative AI / large language models, AI assistants, or intelligent automation—ideally within legal, compliance, or enterprise applications, with a clear bias toward applying AI to solve business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of leading LLM platforms (e.g., OpenAI, Anthropic, Gemini) and core GenAI techniques such as prompt engineering, retrieval-augmented generation (RAG), evaluation, and guardrails, with the ability to reason about model tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI agent and orchestration frameworks (e.g., LangChain, CrewAI, Semantic Kernel) and Model Context Protocols (MCPs), and experience integrating AI with enterprise systems is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with legal technology platforms such as contract lifecycle management (e.g., Ironclad, Agiloft, DocuSign CLM), matter management and e-billing (e.g., SimpleLegal, Brightflag, Legal Tracker), e-signature (e.g., DocuSign), entity management, legal hold / e-discovery, and/or GRC tools—including their native AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating, selecting, and deploying AI legal-tech vendors and running proofs-of-concept and build-vs-buy assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to responsible, secure, and explainable AI, with experience embedding privacy, privilege protection, audit controls, and SOX-aligned governance into AI-enabled workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning or managing enterprise application products within an IT or EAIT-style organization, and the ability to translate business needs into product roadmaps, functional requirements, and delivered solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills and the ability to partner effectively across Legal, Compliance, IT, and executive leadership, with excellent written and verbal communication and the ability to influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth mindset and the ability to operate in ambiguity, define standards where none exist, and scale AI solutions from proof-of-concept to enterprise-wide adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (PMP, product management, AI/ML, or legal operations / CLM certifications) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $221,000-247,000 in San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039574/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8047260","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3487872,"location":{"name":"Denver, CO;San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"122980","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"144500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"166023","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8047260,"updated_at":"2026-07-23T11:03:50-04:00","requisition_id":"J-017550","title":"Legal Operations Partner","company_name":"Gusto, Inc.","first_published":"2026-07-10T16:20:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a hands-on Legal Operations Partner to join the Legal \u0026amp;amp; Compliance team .\u0026amp;nbsp; In this role, you will own the systems, tools, and processes that enable our Legal \u0026amp;amp; Compliance teams to build and scale and be at the forefront of driving AI solutions for the teams. \u0026amp;nbsp; You will report to the Head of Legal Employment, Litigation \u0026amp;amp; Legal Operations working cross functionally as a true strategic partner to the team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by building things that last, experimenting with emerging technology, and redefining what an in-house legal team can achieve, this is your opportunity to make a lasting impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto’s Legal \u0026amp;amp; Compliance team partners with product teams to enable innovation, facilitate responsible company growth, accelerate the Gusto roadmap, and provide compliant products to our customers, through solution-focused counsel on legal and business risks. We are passionate about using groundbreaking technology and excellent service to elevate the experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the Legal \u0026amp;amp; Compliance team’s operational strategy, understand operational challenges, identify opportunities to improve systems and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and optimize a best in class AI driven tech stack.\u0026amp;nbsp; Partner cross functionally with AI and Contract Operations to identify technologies, negotiate with vendors, and drive implementation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing.\u0026amp;nbsp; Drive outside counsel management strategy with a focus on cost discipline and operational accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain knowledge management platforms and learning and development programs that keep the team current and operating effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the day-to-day operations of the Legal \u0026amp;amp; Compliance team, driving efficiencies that enable the team to perform its best work.\u0026amp;nbsp; (e.g. manage vendors, attorney memberships, internal practice guidelines, expenses, team meetings)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Gusto within the Legal Operations community, staying current on emerging technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll need for this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of legal operations experience at a high-growth technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on expertise with legal tooling-selection, implementation, and day-to-day operation (CLM, e-billing, matter management, procurement systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing AI and technology within legal operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-assisted legal tools and a fluency (or path to fluency) in agentic / automated legal workflows (e.g. Claude CoWork)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging and managing outside counsel, legal spend, budgeting, and program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and maintain metrics and reporting frameworks, including operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills and the ability to influence stakeholders across Legal, Finance, IT, Security, and Procurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s mindset — demonstrated success building and improving processes, not just running them, with measurable results\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’d love to see you bring to the table:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Legal Operations community involvement (CLOC, Legal Suite)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a SaaS or otherwise high-velocity technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative problem-solving skills and the confidence to take smart risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy, curiosity, and a drive to be part of something groundbreaking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team-first approach, with no job too big or too small\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $133,000-$160,000 in San Francisco and $113,000-$139,000 in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73747,"name":"Legal \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8047260/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7980239","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463439,"location":{"name":"Scottsdale, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"63830","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"75000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"86171","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7980239,"updated_at":"2026-07-24T12:04:29-04:00","requisition_id":"J-017252","title":"Marketing Programs Specialist, Symmetry ","company_name":"Gusto, Inc.","first_published":"2026-07-23T03:18:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Symmetry, we\u0026#39;re building the future of payroll compliance technology. We have a powerful vision and an ambitious growth plan—but brilliant strategy is nothing without tactical execution. That\u0026#39;s where you come in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Marketing Programs Specialist to be the operational backbone of our marketing engine—the person who turns strategy into shipped work across new business acquisition and client and product communications. This isn\u0026#39;t a role about sitting in meetings or setting strategy; it\u0026#39;s about making things happen, and making them happen faster than traditional marketing teams ever could.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work hand-in-hand with two leaders: supporting the Demand Generation Manager to drive new client acquisition, and supporting the Product Marketing Manager to deliver client and product communications. And you\u0026#39;ll do all of it as an AI-first marketer—using AI as your co-pilot in everything you touch. We believe the next generation of B2B marketers won\u0026#39;t just \u0026lt;em\u0026gt;use\u0026lt;/em\u0026gt; AI; they\u0026#39;ll make it the default way they work. This role is built for exactly that person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact execution role with a direct line to pipeline and revenue, offering a front-row seat to building a world-class, AI-first and B2B SaaS marketing function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Symmetry\u0026#39;s Marketing team is dedicated to building brand awareness and driving enterprise demand for our payroll compliance solutions. Our core mission is to achieve significant growth and position Symmetry as a leader in infrastructure for payroll tax compliance. We\u0026#39;re developing a robust enterprise marketing team encompassing demand generation, product marketing, digital marketing, lifecycle marketing and analytics—built from the ground up with AI embedded in how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the CMO and works in close partnership with the Demand Gen Manager and Product Marketing Manager. You\u0026#39;ll execute across two pillars: \u0026lt;strong\u0026gt;new business acquisition\u0026lt;/strong\u0026gt; (with Demand Gen) and \u0026lt;strong\u0026gt;client and product communications\u0026lt;/strong\u0026gt; (with Product Marketing), gaining broad experience across digital marketing, events, lifecycle and product communications, and AI-first operations while learning from an experienced and collaborative team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also have the opportunity to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build hands-on experience with a modern, AI-augmented marketing tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become deeply fluent in AI tools and workflows—a skillset that will define the next decade of marketing careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain exposure to growth strategies that connect marketing activities directly to revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with demand gen, product marketing, sales, product, and leadership—developing communication and collaboration skills that accelerate career growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll grow into more ownership over campaigns and programs as you gain experience. As our Marketing Programs Specialist, you\u0026#39;ll be the master of logistics, the keeper of the plan, and the person who proves what an AI-native marketer can do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting Demand Generation — New Business Acquisition:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advertising Campaigns:\u0026lt;/strong\u0026gt; Coordinate LinkedIn and Google Ads campaigns targeting prospects, using AI to accelerate audience research, draft and iterate ad copy variants, analyze creative performance, and surface optimization recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demand Gen Campaigns \u0026amp;amp; Webinars:\u0026lt;/strong\u0026gt; Support the planning and execution of prospect-facing webinars and digital campaigns—registration and landing page setup, speaker coordination, Zoom management, and follow-up reporting in HubSpot—using AI to draft promotional copy, campaign briefs, and post-campaign summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Acquisition Campaign Operations:\u0026lt;/strong\u0026gt; Build and maintain acquisition nurtures and lead workflows in HubSpot, using AI to personalize messaging, iterate copy, and analyze engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting Product Marketing — Client \u0026amp;amp; Product Communications:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Story Activation:\u0026lt;/strong\u0026gt; Activate customer stories and case studies across channels—turning each story into campaign assets, nurtures, sales enablement materials, social content, and webinar talking points. Use AI to multiply output: one story becomes a dozen distributed assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Release Communications:\u0026lt;/strong\u0026gt; Distribute release notes and product updates to our developer persona across the channels developers actually use (in-product, email, docs, changelog, community). Use AI to translate engineering-written notes into developer-friendly communications and draft channel-specific variants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle \u0026amp;amp; Customer Communications:\u0026lt;/strong\u0026gt; Execute customer-facing lifecycle programs in HubSpot—onboarding nurtures, feature adoption sequences, expansion campaigns, customer newsletters—using AI to personalize at scale and identify the highest-converting moments in the journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Across all pillars:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project \u0026amp;amp; Calendar Management:\u0026lt;/strong\u0026gt; Maintain a unified marketing calendar spanning acquisition and client/product communications—using AI to draft status updates, flag conflicts and dependencies, and turn raw campaign data into clean reports for leadership. Keep prospect-facing and customer-facing messaging from colliding.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for someone who gets a deep sense of satisfaction from a perfectly executed project—and who\u0026#39;s genuinely excited about reshaping how marketing teams operate in the AI era. You\u0026#39;re a natural organizer who lives by checklists and timelines.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in a B2B marketing role, ideally in SaaS or technology. Exposure to demand generation, lifecycle marketing, customer marketing, or developer marketing is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI tools as your default way of working. You\u0026#39;ve gone beyond basic prompting—you\u0026#39;ve built custom GPTs or Claude Projects, automated workflows, or used AI tooling to solve real problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and detail-oriented, able to manage multiple tasks and deadlines across parallel workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliable follow-through—you take ownership of your commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator who works well with internal teams (Demand Gen, Product Marketing, Sales) and external partners—and who can adapt tone for different audiences, including technical readers like developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about how marketing influences not just net-new pipeline, but also customer retention and expansion revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning new tools quickly—a skill that matters more than ever as the AI tooling landscape evolves monthly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with any of the following is a plus:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Marketing Automation (HubSpot or similar), including lifecycle workflows and customer segmentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM (Salesforce or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Events (Zoom or other webinar platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management (Notion, Asana, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI \u0026amp;amp; Automation Tools (Claude, ChatGPT, Gumloop, Glean, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer-facing communication tools (changelog platforms, dev community tools, technical documentation systems)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $64,000/yr- $78,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7980239/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7954445","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453593,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Atlanta, GA;Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"120816","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"148000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"175183","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7954445,"updated_at":"2026-07-22T20:38:47-04:00","requisition_id":"J-017318","title":"Partner Success Manager","company_name":"Gusto, Inc.","first_published":"2026-06-01T12:55:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners. This is not a traditional support role—you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll engage directly with C-level executives, senior practice leaders, and key stakeholders at large regional and national accounting firms. Acting as a strategic advisor, you’ll develop a deep understanding of each firm’s business, challenges, and goals, and guide them on how to leverage GustoPro to improve efficiency, enhance client offerings, and grow their practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for a builder—someone comfortable wearing multiple hats, operating with ambiguity, and contributing to the development of systems, processes, and programs in a fast-moving environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategies to drive adoption and engagement across enterprise accounting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track partnership performance metrics and develop strategies to improve outcomes and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of enterprise partners internally, influencing product and service enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the design and evolution of partner programs tailored to large accounting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro’s product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years in a customer-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience partnering closely with sales teams (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, presentation, and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong listening and empathic communication abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and strategic problem-solving mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn complex products and operate as a credible advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working autonomously while collaborating cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mentality, with excitement for shaping and scaling partner success at Gusto\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target on-target earnings\u0026lt;strong\u0026gt; (OTE) for this role range from $173,000–$185,000 in Denver\u0026lt;/strong\u0026gt; and most remote locations, and \u0026lt;strong\u0026gt;$204,183–$217,500 in San Francisco and New York.\u0026amp;nbsp; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;OTE is structured as 80% base salary and 20% commission,\u0026lt;/strong\u0026gt; with an uncapped commission plan. Final compensation and base/commission mix are determined by factors including location, experience, and expertise.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7954445/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8001121","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469360,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"82610","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"95000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"107393","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8001121,"updated_at":"2026-06-30T14:47:22-04:00","requisition_id":"J-017343","title":"Payment Operations","company_name":"Gusto, Inc.","first_published":"2026-06-30T14:47:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments at Gusto aren\u0026#39;t just infrastructure — they\u0026#39;re the reason people get paid on time, every time. Payment Operations sits within Gusto\u0026#39;s Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto\u0026#39;s growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO. As a Payment Operations Analyst, you\u0026#39;ll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time. Gusto\u0026#39;s payment surface area is expanding — and this team is at the center of that growth.\u0026amp;nbsp;This is a role for someone who can shift from investigating a single misfired transaction to coordinating a response on a payment outage affecting thousands — and bring the same rigor to both. You think in systems. You hold partners accountable. You lead with curiosity and embrace AI as a core part of how you work.\u0026amp;nbsp;You\u0026#39;ll collaborate closely with Engineering, Product, Accounting, Risk, and CX — and you\u0026#39;ll develop strong day-to-day relationships with Gusto\u0026#39;s bank and payment partners. When something breaks or slows down, you\u0026#39;re the one who drives it to resolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support the payment lifecycle end-to-end: \u0026lt;/strong\u0026gt;Own the operational layer of specific payment workflows — ACH processing, exception handling, refunds, collection re-debits, reconciliation. When something is off, you investigate, escalate where needed, and see it through to resolution. And when you see a pattern, you push to fix the root cause.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build alongside Product and Engineering: \u0026lt;/strong\u0026gt;Payment Operations doesn\u0026#39;t just react — we shape how the systems work. You\u0026#39;ll contribute to product specs, surface operational pain points, help define requirements, and participate in launches. You\u0026#39;re a partner in building, not just a consumer of what gets shipped.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Close the loop on customer pain: \u0026lt;/strong\u0026gt;Customer and CX feedback is signal. You actively mine it to identify friction in payment flows, prioritize what matters, and bring those insights into the operational and product conversations where decisions get made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think in systems: \u0026lt;/strong\u0026gt;Connect the dots across rails, partners, reconciliation, compliance, and customer experience. When an issue surfaces, you understand how it ripples — and you bring that perspective to cross-functional conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hold partners to a high standard: \u0026lt;/strong\u0026gt;Work directly with Gusto\u0026#39;s bank and payment partners — domestic and international — to triage issues, resolve escalations, and maintain strong working relationships. You know how to be firm and collaborative at the same time, and you don\u0026#39;t let things sit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead with AI: \u0026lt;/strong\u0026gt;You use AI as a genuine work partner — to move faster on analysis, draft communications, synthesize data, and automate the repetitive. You\u0026#39;re always looking for the smarter way to get to the answer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks); experience across both is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts — you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with bank portals, payment processors, or reconciliation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with both operational and technical counterparts; you can write a crisp Slack to an engineer and a professional escalation to a bank partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in ambiguity and taking ownership without waiting for perfect information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to build AI into how you work — whether you\u0026#39;re already using it daily or just getting started, you see it as a genuine productivity lever and are committed to developing that fluency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $66,085 - $79,302/year in Denver and between $82,610 - $99,132/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8001121/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8029182","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480709,"location":{"name":"Scottsdale, AZ;Denver, CO"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"204255","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"275744","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"20","value_type":"short_text"}],"id":8029182,"updated_at":"2026-07-16T10:33:45-04:00","requisition_id":"J-017530","title":"People Partner Lead, CX","company_name":"Gusto, Inc.","first_published":"2026-07-01T19:44:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a senior People Business Partner to support our Customer Experience organization at Gusto. This role reports into Gusto\u0026#39;s Head of People and serves as an embedded, execution-oriented partner to the CX Leadership Team — someone who advises and then stays in the room until the work is done.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior partnership role with a team management component. You\u0026#39;ll spend most of your time working directly with CX Senior Leaders — the leaders who run one of our largest, most operationally complex functions — on org design, workforce strategy, and the harder talent conversations that only land when there\u0026#39;s real trust. At the same time, you\u0026#39;ll directly empower 2 People Partners who deliver the day-to-day: coaching frontline managers, managing ER volume, and executing People programs across a large, distributed org.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You earn trust through follow-through, not decks. You stress-test thinking and then own the outcome — from org change communication to the last Workday update. You don\u0026#39;t identify primarily as a strategist. You identify as someone who gets things done, and your ability to work alongside senior leaders is a byproduct of that credibility — not the other way around.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in an active build phase — this role requires someone who arrives ready to construct and deliver, not inherit and sustain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with the CX Senior Leadership Team — understanding org dynamics, surfacing friction early, and driving decisions on talent strategy, workforce planning, and org design — staying accountable for outcomes, not just recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the harder conversations: delivering candor to senior leaders on their own effectiveness, navigating performance decisions on high-profile talent, and partnering through significant org changes end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly empower and develop 2 People Partners (team of 3 total) who deliver coaching at scale and execute People programs across frontline CX teams — setting a high bar, giving direct feedback, and keeping ownership with your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data — attrition signals, gPulse results, absenteeism trends, ER case patterns — into clear, actionable reads for CXLT before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight, scalable People processes, operating mechanisms, and repeatable playbooks — reaching for AI when the work is repetitive or data-heavy rather than waiting for a perfect framework before shipping a good one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and senior leader enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth at the leadership level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between CX and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean for the CX org — and surfacing CX context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution — transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of HRBP or People Partner experience, with meaningful time supporting large operational or customer-facing organizations — Customer Experience, contact centers, non-exempt or hourly workforces, or similar. Background at high-growth SaaS companies — ideally founder-led or recently public — supporting CS, CX, or customer-facing orgs preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s instinct. You don\u0026#39;t wait for the perfect framework before shipping a good one. When you hit a repetitive or data-heavy task, your first move is to ask \u0026quot;can we build something to handle this?\u0026quot; — and then you go do it. You ship lightweight, scalable processes and playbooks, and you do it fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate at every altitude — a frontline escalation at 9am and an org design conversation at 3pm, with equal confidence in both. You\u0026#39;ve built enough credibility through execution that senior leaders pull you in; you\u0026#39;re trusted enough to push back, and reliable enough to be handed the execution afterward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior people management experience required. Demonstrated ability to develop and coach a team of PPs while maintaining your own senior client relationships — sets a high bar, gives direct feedback, and keeps ownership with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of owning programs end-to-end — not just designing them. You\u0026#39;ve run a performance cycle, a reduction, or a leadership change from kickoff to close, and you know what it takes to get all the way to done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operator mindset. You\u0026#39;ve executed complex People work end-to-end — not just advised on it. You know what a well-run reorg or high-stakes talent decision looks like from the inside.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong bias toward action and a high speed of execution. You\u0026#39;d rather move and adjust than wait for the perfect answer — and when you decide to move, you move quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with People data — attrition, engagement, ER trends, workforce analytics — and translating it into a clear story for a CX VP without over-engineering it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build credibility through follow-through. Leaders trust you because you do what you say you\u0026#39;ll do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in ambiguity, hold a lot of detail, and stay organized across a large and dynamic org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment that accounts for Gusto, not just CX. You make People decisions that hold up beyond your client group — ones your COE partners can build for and that don\u0026#39;t create one-off exceptions that ripple across the company. You proactively build COE relationships because you know that\u0026#39;s what makes the model work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-forward mindset. You actively use AI to work better — surfacing insights faster, reducing administrative drag, improving how you communicate at scale. You\u0026#39;re curious about what AI can do for People work and you experiment rather than wait.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8029182/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8029194","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480712,"location":{"name":"Denver, CO;San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"204255","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"240000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"275744","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":"20","value_type":"short_text"}],"id":8029194,"updated_at":"2026-07-01T19:47:42-04:00","requisition_id":"J-017529","title":"People Partner Lead, Engineering","company_name":"Gusto, Inc.","first_published":"2026-07-01T19:47:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a high-ownership People Business Partner to support our Engineering, Data Science, and Security/IT organizations at Gusto. This role reports into Gusto\u0026#39;s Head of People and serves as a trusted partner to leaders across some of our most technically complex teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends high-trust business partnership with hands-on execution. You\u0026#39;ll partner with leaders through organizational changes, drive core People programs and operating rhythms, and act as the connective tissue between R\u0026amp;amp;D and the broader People team. The leaders you\u0026#39;ll support have strong points of view and deep context — you add value by stress-testing their thinking, then making it happen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is equally comfortable analyzing gPulse data to surface a team health trend, running a clean reorg end-to-end, and building a lightweight process that makes a program actually land. This role is designed for someone who operates with high ownership, has a strong bias toward action, and earns trust through follow-through — not decks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in an active build phase — this role requires someone who arrives ready to construct, not inherit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with Engineering, Data Science, and Security/IT leaders — understanding what\u0026#39;s happening in their teams, surfacing friction early, and navigating performance management, promotions, leveling, and employee relations matters with good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data — gPulse results, Gustofied performance cycles, attrition signals, headcount trends — into clear, actionable reads for R\u0026amp;amp;D leaders before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and manager enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth across Engineering, Data Science, and Security/IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between R\u0026amp;amp;D and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean specifically for technical orgs — and surfacing R\u0026amp;amp;D context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, friction points, and opportunities for improvement using People insights and organizational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight but scalable People frameworks, operating mechanisms, and repeatable processes that improve consistency across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution — transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted partnerships with Engineering, Data Science, and Security/IT leaders — understanding what\u0026#39;s happening in their teams, surfacing friction early, and navigating performance management, promotions, leveling, and employee relations matters with good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize People data — gPulse results, Gustofied performance cycles, attrition signals, headcount trends — into clear, actionable reads for R\u0026amp;amp;D leaders before they have to ask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and operationalize core talent programs including performance cycles, calibration discussions, promotion processes, and manager enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce high performance standards, accountability, and clarity around expectations, feedback, and growth across Engineering, Data Science, and Security/IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between R\u0026amp;amp;D and Gusto\u0026#39;s broader People team (Talent Acquisition, Total Rewards, L\u0026amp;amp;D, People Ops), translating company-wide programs into what they mean specifically for technical orgs — and surfacing R\u0026amp;amp;D context back to the center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, friction points, and opportunities for improvement using People insights and organizational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight but scalable People frameworks, operating mechanisms, and repeatable processes that improve consistency across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When org changes are decided, own end-to-end execution — transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of HRBP or People Partner experience, with meaningful time supporting technical organizations — Engineering, Data Science, Security, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operator mindset. You\u0026#39;ve executed complex People work — not just advised on it. You know what a well-run reorg looks like from the inside.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong bias toward action and a high speed of execution. You\u0026#39;d rather move and adjust than wait for the perfect answer — and when you decide to move, you move quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence and partner with senior technical leaders. You have opinions, you share them, and you push back when something doesn\u0026#39;t make sense — but you don\u0026#39;t need to own the answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with performance management, calibrations, promotions, and organizational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts. You\u0026#39;re comfortable in spreadsheets and can tell a story with People data without over-engineering it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build credibility through follow-through. Leaders trust you because you do what you say you\u0026#39;ll do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in ambiguity and hold a lot of detail without losing the thread.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment that accounts for Gusto, not just R\u0026amp;amp;D. You make People decisions that hold up beyond your client group — ones your COE partners can build for and that don’t create one-off exceptions that ripple across the company. You proactively build COE relationships because you know that’s what makes the model work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native mindset. You actively use AI to do your work better — synthesizing data, drafting communications, building lightweight workflows or agents to eliminate repetitive work. You know when to reach for AI, when to iterate on what it gives you, and when to keep the human in the loop. You don\u0026#39;t just follow AI trends; you experiment with them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1198,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8029194/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7312754","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3269702,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"210525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"250000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"289472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7312754,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-016324","title":"Principal Product Manager, Customer Onboarding ","company_name":"Gusto, Inc.","first_published":"2026-02-27T01:13:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth \u0026amp;amp; Commerce team is responsible for the shared surfaces and platforms that power Gusto’s growth \u0026amp;amp; primary revenue generating experiences. This includes being responsible for the acquisition flows, cross-sell \u0026amp;amp; pricing experiences, as well as the infrastructure that powers pricing, invoicing and revenue communications. The team is responsible for a meaningful portion of Gusto’s overall revenue goals, and has central, shared responsibility for driving traffic to Gusto’s wide range of small business products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned Product Manager with a creative mindset to drive growth through innovative customer onboarding strategies. This role involves developing an AI agent to escort the customer through Gusto’s complex onboarding experience. The ideal candidate will excel in creating AI experiences to help customers navigate the issues important to them.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Own Gusto onboarding customer experiences related to driving conversion, especially experiences that assist customers navigate the complexities of Gusto payroll and expansion onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Increase conversion of Gusto onboarding experience through experiences that simplify and clarify the overall and component specific onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Tight collaboration will include the Gusto core experiences team, other growth teams and the various product teams associated with the onboarding - especially payroll, employee onboarding, state and federal tax registration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Product Management experience with a proven track record of shipping successful products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and launching AI-powered customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Vision for how AI can fundamentally transform digital experience design and user interaction paradigms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to craft compelling, action-oriented messaging that resonates with small business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong design partnership skills with the ability to collaborate with designers to push creative boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver \u0026amp;amp; most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7312754/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8039981","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484825,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"161700","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"190000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"218295","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8039981,"updated_at":"2026-07-14T15:06:26-04:00","requisition_id":"J-017527","title":"Principal Product Operations Manager","company_name":"Gusto, Inc.","first_published":"2026-07-14T15:06:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, building a great product and delivering a great service aren\u0026#39;t separate tracks — they have to move together, and that\u0026#39;s what Service Transformation Product Operations exists to ensure. As a Principal Product Operations Manager, you\u0026#39;ll own some of the most cross-cutting work in the Customer Experience org: shaping how new products and features come to market, leading service design that identifies where AI can create the most leverage across the service experience, and operating as the connective tissue between Product, CX, Engineering, Legal, and GTM. This is not a coordination role — you\u0026#39;ll drive strategy, build and deploy AI-powered workflows, and bring rigor, creativity, and a bias toward execution to problems that don\u0026#39;t yet have obvious answers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of our Service Transformation (ST) team is to evolve and scale how Gusto delivers outstanding service experiences — and to leverage AI to do it faster and better. We design the systems, processes, and feedback loops that let Gusto\u0026#39;s product and service improve together, continuously and reliably, in a way that earns the trust of the small businesses we serve and the Gusto teams who serve them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ST Product Operations is a cross-functional team sitting at the intersection of Product and CX — responsible not just for making today\u0026#39;s experience better, but for shaping how new products and features come to market and how AI changes what great service looks like at scale. If something is broken, we fix it. If something needs to be built, we build it. If a new capability is ready to ship, we make sure it lands well.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and drive strategy at the intersection of Gusto\u0026#39;s Product and Service orgs — working closely with Engineering, Design, Product Management, and Customer Experience to improve existing products, launch net-new capabilities, and ensure the service experience scales alongside them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end CX strategy and implementation for net-new product and service launches — from determining how customers will be supported to engaging external partners — while ensuring every new capability meets Gusto\u0026#39;s rigorous service standards before and after it goes live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic service design work alongside Product Management and CX teams — mapping end-to-end service blueprints, identifying where AI can augment or accelerate work done by service teams, and designing the handoffs and escalation logic that keep quality high as automation scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, deploy, and iterate on AI-powered workflows that improve how Gusto\u0026#39;s service operations run — from automating intake and documentation to designing agentic systems that resolve customer needs faster and more reliably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an AI thought leader within ST Product Operations — identify where AI can accelerate how the team works, set the bar for how those opportunities get acted on, and partner with teammates to propose, build, and adopt solutions that raise the baseline for everyone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business insights and recommendations grounded in quantitative and qualitative data to influence both product and service roadmaps. Communicate in a way that drives action — translating complex operational dynamics into clear direction for senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead cross-functional initiatives that deliver measurable value for customers and for Gusto — building the roadmap, aligning stakeholders, and seeing work through from framing to execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant experience in product operations, service design, business operations, strategy, or program management — ideally at a company where you were building or improving a product and service simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record working at the cutting edge of AI implementation over the last two to three years — you\u0026#39;ve built agentic workflows, automated service or operational processes using AI tooling, or designed AI-assisted systems in production. You\u0026#39;re not learning to do this; you\u0026#39;ve done it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with service design or service blueprinting — you understand how to map a customer journey end-to-end, identify failure points, and design systems that hold up at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own and improve complex, cross-functional launch or release processes — you know what it takes to bring a product to market well and have built the coordination systems to make it repeatable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong results-orientation with the ability to extract and interpret data to identify trends and influence decisions — comfortable doing this with or without AI assistance, and fluent in knowing which approach fits the moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced at influencing senior stakeholders across Product, Engineering, CX, Legal, and Compliance — in writing, in design reviews, and in high-stakes forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading through change — whether guiding a team, driving an organizational transformation, or helping others adapt to new systems and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable and able to create structure in ambiguous environments. You\u0026#39;ve built the plane while flying it before, and that energizes rather than exhausts you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep empathy for small business customers and a genuine obsession with making their experience better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $148,085/yr to $182,638/yr in Denver \u0026amp;amp; most major metro locations, and $167,345/yr to $217,549/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8039981/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7325217","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3271942,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"167345","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"205000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"242650","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7325217,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-016278","title":"Principal Product Operations Manager, Benefits","company_name":"Gusto, Inc.","first_published":"2026-04-10T19:06:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback.\u0026amp;nbsp; Collaborate to ensure customer support considerations are integrated into broader company decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypothesis-driven problem solving to drive our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response — before full engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions — including comfort using AI-assisted tools for analysis and synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in an operational and product context — comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with service design and/or service blueprinting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7325217/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7027020","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3183457,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"251065","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"295000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"338938","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7027020,"updated_at":"2026-07-08T18:12:56-04:00","requisition_id":"J-015795","title":"Principal Software Engineer - Pay Group Engineering","company_name":"Gusto, Inc.","first_published":"2025-07-10T14:46:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Payroll and Tax systems. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. Pay Group (payroll and tax) teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers, both internal and external.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sub- Teams:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tax Accuracy: \u0026lt;/strong\u0026gt;The Tax Accuracy group is responsible for gathering and maintaining the necessary information for us to pay and file taxes accurately and on time for our customers, and consists of multiple teams that cover various parts of the process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ledger:\u0026lt;/strong\u0026gt; This team is building a payroll ledger to track accrual accounting for payroll-related money movement. This team is starting to support the payroll domain, risk, payments, and accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engine:\u0026lt;/strong\u0026gt; This team works closely with the payroll compliance team to ensure enablement of compliant pay, such as minimum wage adjustments, regular rate of pay, etc. We enable end-to-end success of payroll processing and working with various domain teams such as tax calculations, tax setup, payments, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform:\u0026lt;/strong\u0026gt; This team is developing a new platform to be the common interface for interacting with payroll and tax data. The payroll and tax domain is highly complex; our team exists to make it easier for other application teams to interact with the payroll and tax system. We enable application and experience teams to deliver customer value \u0026lt;em\u0026gt;faster\u0026lt;/em\u0026gt; by providing a scalable, flexible, performant, and highly understandable platform to integrate with.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Function as a Technical Lead\u0026lt;/strong\u0026gt; across multiple teams in Payroll Services, helping us keep engineers unblocked and deliver high-quality work supporting our long-term goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; the foundation that supports compliant payroll for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and grow fellow engineers \u0026lt;/strong\u0026gt;working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the product development process\u0026lt;/strong\u0026gt; from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously stay up-to-date with advancements in \u0026lt;strong\u0026gt;AI and Machine Learning\u0026lt;/strong\u0026gt;, applying this knowledge to our projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have at least 15+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data structures, data modeling, and system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across 3+ teams, influencing both product and team direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on platform products which are depended upon throughout the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engineering, designing, building and supporting large scale systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude in bringing clarity and simplicity to complex problems, communicating technical complexity and facilitating informed tradeoffs to major stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operationalizing and scaling large interconnected production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in complex highly regulated domains\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examples: HR, Payroll, Taxes, or Compliance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to build, test, and iterate on products quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how to evaluate AI-driven outputs using clear success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A commitment to staying current on emerging backend technologies and AI frameworks and patterns, regularly experimenting with new approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to contribute to shared tools or templates that enhance the speed and safety of AI experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $215,000/yr to $252,000/yr in Denver \u0026amp;amp; most remote locations, and $251,000/yr to $295,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7027020/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7676166","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377021,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7676166,"updated_at":"2026-07-17T15:11:30-04:00","requisition_id":"J-017015","title":"Product Designer, Benefits","company_name":"Gusto, Inc.","first_published":"2026-04-01T19:05:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Product Designer for our Benefits team to design and launch a new product offering at Gusto. Our focus in Benefits is simple: help small businesses and their employees get access to better quality care at more affordable rates—in other words, we make benefits work harder for small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits is a notoriously complex space, full of confusing choices, high stakes, and fragmented experiences across employers, employees, carriers, and brokers. In this role, you’ll partner closely with Product Managers, Engineers, Data Science, CX, Operations, and Sales to turn that complexity into experiences that feel clear, human, and trustworthy—from end-to-end journeys to the underlying systems that power them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to shape a new part of Gusto’s Benefits offering and deliver meaningful, tangible impact for small businesses and the people who rely on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead 0→1 discovery and design for a new Benefits product offering—from problem framing to MVP definition—grounded in real employer + employee workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design end-to-end service experiences across employer, employee, and internal ops workflows—identifying where AI can reduce complexity while keeping decisions clear and controllable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-assisted decision moments that help customers choose and act with confidence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the system that makes AI safe and scalable: define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make data legible and operational: shape the information model and UX so humans and AI can collaborate—clean inputs, clear outputs, and structured handoffs that reduce errors and rework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build product feedback loops that improve AI quality over time: define success metrics, evaluation signals, and human-in-the-loop review patterns to continuously tune guidance, routing, and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design in code to ship faster: use AI-assisted dev tools (e.g., Cursor, Claude Code) to prototype and deliver production-quality UI, collaborating tightly with engineering and shaping reusable patterns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You partner cross-functionally to define human-in-the-loop workflows, and set principles for fairness, privacy, and trust.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You design with AI as a core material—prototyping, refining prompts, and integrating AI behaviors that adapt responsibly to user context. You guide teams in balancing automation with transparency and control.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You redesign service blueprints where AI plays an active role—automating routine workflows, predicting needs, and escalating complex cases to humans with transparency and context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You define area strategy using measurable bets and experimentation; partner with Analytics and AI teams to track and evaluate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You scale quality through reusable patterns, thoughtful critique, and mentorship; balance exploration with delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You influence cross-functional strategy across teams; resolve complex trade-offs and guide design through ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You coach across teams, build onboarding and training programs, and raise the bar for craft and systems thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $177,000/yr to $222,000/yr in San Francisco. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7676166/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7488373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3322430,"location":{"name":"New York, NY; San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7488373,"updated_at":"2026-07-07T16:09:46-04:00","requisition_id":"J-016696","title":"Product Designer, Contractors","company_name":"Gusto, Inc.","first_published":"2026-01-07T19:11:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Contractors play a huge role in our economy, and are becoming more prevalent every year. Contract work offers flexibility and independence for workers, and hiring contractors helps small business owners scale quickly and access specialized skills. Our Contractors team helps small and medium business owners (SMBs) hire, manage, and pay domestic and international contractors. We also help contractors manage their client engagements and build their own thriving businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a staff product designer, you’ll help bring our contractor products to maturity. You’ll be the IC design leader across this area, driving foundational shifts to our platform and customer experiences. This is a unique opportunity to make major experience changes to established, business critical workflows. As part of the cross-functional leadership team, you’ll drive the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end design strategy and execution across the contractors experience from discovery and visioning through iterative delivery and refinement.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering, research, data, legal, compliance, operations, and support to define problem spaces, align on priorities, and deliver solutions that meet both customer and business needs.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate insights from research and data into intuitive, scalable experiences that support a variety of customer workflows.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion thoughtful, inclusive design by participating in design reviews, sharing feedback, and contributing to design standards and platform quality.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring genuine AI fluency to your design practice, using it to prototype quickly, shorten feedback loops, and improve contractor experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support fellow designers by offering thoughtful critique, sharing knowledge, and contributing to design community initiatives across Gusto.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product design experience with demonstrated impact in complex domains.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead design direction at the product level and influence cross-functional partners.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration experience with partners in product, engineering, research, and data.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates high-quality interaction and visual design with thoughtful consideration for accessibility and end-to-end user experiences.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort translating ambiguity into clear design decisions and outcomes.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to align teams around shared goals.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency in your design practice. You\u0026#39;re using AI to move faster, prototype more, and get to better decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Compensation Details\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7488373/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7514758","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3330310,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"177685","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"211000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"244317","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7514758,"updated_at":"2026-07-20T09:52:58-04:00","requisition_id":"J-016762","title":"Product Designer, Retirement","company_name":"Gusto, Inc.","first_published":"2026-04-01T19:29:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Retirement team at Gusto builds financial products and services that help bridge the retirement gap for small business owners and their employees. With 401(k) plans designed to be affordable, easy to manage, and easy to understand, Gusto is working to make retirement accessible to small businesses and teams that have historically been underserved by the 401(k) market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a collaborative group that values creativity, transparency, and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work. Our process incorporates using AI in our daily workflows to move faster, explore ideas, and increase our impact. From building tools that help individuals navigate their financial future to new retirement offerings, the Retirement team plays a central role in contributing to Gusto’s mission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Product Designer to partner with Product, Engineering, Data (and Research) to shape strategy, align partner teams, and create a cohesive, high-trust retirement experience across the employer and employee journey. You’ll operate as the design lead for your projects—co-owning priorities, success metrics and driving alignment across Retirement and key partner teams (Payroll, Benefits, Support/Ops). Your scope will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improving both setup and account management to boost confidence, adoption, and retention to reduce contact rate and confusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a more connected journey between payroll and retirement by designing across the seams of product, operations, and support—where the hardest and most interesting problems live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing flexible, scalable patterns across Retirement, integrating seamlessly with adjacent payroll and benefits touchpoints. Apply discerning design judgment to determine when and how to effectively incorporate AI to enhance the experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re energized by ambiguous problem spaces, high-trust financial experiences, and designing workflows that make complex decisions feel clear and confident—this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Vision \u0026amp;amp; Partnership:\u0026lt;/strong\u0026gt; Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and research informed iteration:\u0026lt;/strong\u0026gt; Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Leadership \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trust + compliance design:\u0026lt;/strong\u0026gt; Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Storytelling:\u0026lt;/strong\u0026gt; Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevating Craft \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Advocacy \u0026amp;amp; Evolution:\u0026lt;/strong\u0026gt; Champion the design system and contribute patterns/components that improve cohesion and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Accelerated Prototyping \u0026amp;amp; Learning:\u0026lt;/strong\u0026gt; Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team\u0026#39;s fluency through your example.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’ve found that a low ego, a growth mindset, and a bias for action go a long way here.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product design, with a portfolio showing end-to-end shipped work and the impact it drove\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for craft across interaction design, information architecture, and visual design—especially for complex, form-heavy workflows\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience in regulated/high-trust domains (fintech, taxes, insurance, healthcare, benefits/retirement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable AI fluency in your design practice — not just familiarity with tools, but evidence of AI changing how you prototype, test, and ship. We\u0026#39;ll ask you to show this, not just describe it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort moving between design and code — whether that means shipping UI improvements directly, working closely in the codebase with engineers, or using AI-assisted tools to close the gap between prototype and production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and shaping messy inputs into clear goals, tradeoffs, and shipped outcomes\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Comfortable tackling content design aspects (making complex concepts understandable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Building strong partnerships with Product, Engineering, and Data to prioritize, execute, and iterate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who designs solutions that scale beyond one-off screens and hold up across a product ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Have contributed to growing a Design system with components or patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bring a clear point of view, engage in constructive feedback, and help teams align quickly by clarifying tradeoffs and driving decisions forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record leading multi-workstream initiatives across teams—setting direction, unblocking partners, and shipping measurable improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver \u0026amp;amp; most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7514758/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8040766","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3485226,"location":{"name":"Denver"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8040766,"updated_at":"2026-07-22T15:31:38-04:00","requisition_id":"E-0000138","title":"Retirement Implementation Specialist (Conversion Plans)","company_name":"Gusto, Inc.","first_published":"2026-07-06T20:24:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Submit your interest to join our CX team!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is seeking retirement implementation specialists who thrive in a fast-paced, consultative environment and are interested in being\u0026amp;nbsp;\u0026lt;strong\u0026gt;considered for future start dates in Fall 2026\u0026lt;/strong\u0026gt;. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Conversion Specialist manages the onboarding experience for 401(k) plans transferring an existing plan to the Gusto 401k platform. This role oversees the full conversion lifecycle, from initial handoff through asset transfer, data reconciliation, and first contribution, ensuring accurate record keeping and a smooth transition for plan sponsors and administrators. The ideal candidate brings a strong understanding of retirement plan mechanics, meticulous attention to detail, and the confidence to guide employers through a complex, multi-step process. They work exclusively with plan sponsors and administrators and partner closely with Legal, Sales, and Operations to keep conversions on track and compliant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Conversion Onboarding team handles one of the most operationally complex moments in a client\u0026#39;s journey: moving an existing retirement plan to a new provider. We combine operational rigor with a client-first approach, ensuring sponsors and administrators feel supported and informed at every step — and that assets are transferred accurately and on time.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a dedicated book of business of 401(k) plan conversions from signing through completed asset transfer and first contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with plan sponsors and administrators to gather required documentation and ensure accurate data is submitted to support a smooth asset transfer and recordkeeping transition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for plan sponsors and administrators via email, phone, and video, including inbound scheduling through Calendly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide employers through pre-ready task dashboards, proactively preventing stalls and keeping plans on track for their plan start date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and drive performance against key benchmarks including time to activation, time to ready, CSAT, and average response time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Operations and cross-functional teams including Sales and Legal to support asset transfers, client expectations, and complex plan changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to streamline workflows, improve client communications, and increase efficiency across your book of business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of total work experience with 3+ years in client-facing implementation, technical account management, or retirement plan administration; startup and/or financial services experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a large, active book of business involving complex, multi-step processes simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge in one or more of the following: SaaS, Operations, or Finance; retirement plan experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and meticulous attention to detail, particularly around data accuracy and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce and comfort working across case management and collaboration tools in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills across email, phone, and video with a client-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RPS or CRPS designation a plus, or active pursuit of either; familiarity with ERISA requirements, payroll systems, bundled vs. unbundled providers, or Safe Harbor compliance is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8040766/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8029190","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480711,"location":{"name":"Remote, United States - Denver, CO, United States - Las Vegas, NV - Remote, United States - Phoenix, AZ - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8029190,"updated_at":"2026-07-21T16:26:42-04:00","requisition_id":"E-000139","title":"Sales Associate ","company_name":"Gusto, Inc.","first_published":"2026-06-25T18:34:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage Inbound Volume: \u0026lt;/strong\u0026gt;Handle high volume \u0026amp;amp; high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Keep Clean Records: \u0026lt;/strong\u0026gt;Maintain accurate notes in Salesforce for all leads worked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a Trusted Advisor: \u0026lt;/strong\u0026gt;Help customers select Gusto as a payroll platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Onboarding:\u0026lt;/strong\u0026gt; Guide customers through account setup and initial onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exhibit Customer Empathy: \u0026lt;/strong\u0026gt;Demonstrate product knowledge and care for every customer interaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Advisory Selling: \u0026lt;/strong\u0026gt;Exercise and refine solutions selling skills for small businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow at Gusto:\u0026lt;/strong\u0026gt; Participate in community and career development opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI-powered workflows as a core part of how you sell: \u0026lt;/strong\u0026gt;running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Sales Experience:\u0026lt;/strong\u0026gt; 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Open to New Grads:\u0026lt;/strong\u0026gt; No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-First Mindset: \u0026lt;/strong\u0026gt;A commitment to customer empathy and ethical business practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive to Excel: \u0026lt;/strong\u0026gt;Passion to achieve goals and improve your craft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Communicator: \u0026lt;/strong\u0026gt;Excellent communication skills both via phone and email/chat\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable \u0026amp;amp; Driven:\u0026lt;/strong\u0026gt; Motivated by challenge and adaptable to change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI:\u0026lt;/strong\u0026gt; Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Las Vegas, Chicago, Atlanta, and Phoenix. \u0026lt;em\u0026gt;This is a base-only position with \u0026lt;strong\u0026gt;no\u0026lt;/strong\u0026gt; commission component.\u0026lt;/em\u0026gt; Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8029190/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7744015","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396481,"location":{"name":"Denver, CO;San Francisco, CA;Las Vegas, NV;Atlanta, GA;Phoenix, AZ;United States - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"113880","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"139500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165126","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7744015,"updated_at":"2026-07-20T20:06:02-04:00","requisition_id":"J-017083","title":"Sales Compensation Analyst","company_name":"Gusto, Inc.","first_published":"2026-03-26T12:52:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We\u0026#39;re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Sales Compensation Analyst\u0026lt;/strong\u0026gt; to join our Revenue Operations team. As a individual contributor, you will serve as a hands-on operator, subject matter expert, and strategic partner to our sales organization — owning end-to-end compensation administration while independently shaping the compensation programs and operational frameworks that drive Gusto\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is a high-visibility role at the intersection of Sales, Finance, and Revenue Operations. You\u0026#39;ll bring deep expertise in sales compensation administration, advanced analytical capabilities, and a track record of building scalable programs that are fair, accurate, and motivating. You\u0026#39;ll operate with a high degree of autonomy alongside the Head of Sales Compensation — driving plan administration, contributing to plan design for assigned segments, and setting the operational and analytical standard for the team. You\u0026#39;ll leverage AI tools to push the boundaries of what our team can deliver.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Sales Compensation team at Gusto sits within the Revenue Operations organization and serves as the backbone of how Gusto\u0026#39;s sales force is motivated, rewarded, and aligned to company growth. We are a small, high-impact team with outsized visibility — our work touches every quota-carrying role across the company and directly influences how Gusto attracts, retains, and drives performance from top sales talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Own sales compensation administration for assigned teams — execute accurate, on-time commission\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;calculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle; \u0026lt;/span\u0026gt;Serve as the team\u0026#39;s Xactly platform owner and subject matter expert, defining configuration standards, driving platform decisions, and maintaining data integrity across plan setup, participant management, and workflow automation\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Own monthly reporting \u0026amp;amp; analytics for assigned segments — deliver attainment summaries and payout forecasts to Sales, Finance/Accounting, and Rev Ops; maintain KPI dashboards and perform ad hoc analysis on performance trends and budget adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Contribute to plan design for assigned segments — Support and, where designated, independently own compensation plan inputs for assigned sales segments, including rate validation, accelerator analysis, and rules of engagement; build financial models and scenario analyses that inform quota-setting and plan design decisions; connect compensation mechanics to broader outcomes across Finance, HR, and Sales Strategy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define and improve processes and compliance — document and continuously improve comp processes; maintain adherence to internal compliance standards and accounting rules; ensure role changes, new hires, and terminations are reflected accurately across Xactly and downstream systems\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead assigned cross-functional initiatives - Drive projects spanning Sales, Finance, HR, and Rev Ops; use data and structured analysis to influence stakeholders and build alignment across functions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Leverage AI to elevate comp operations — actively incorporate AI tools to automate repetitive tasks, accelerate reporting, and surface insights; partner with the Head of Sales Compensation to identify and scale AI-driven improvements across the team\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;8+ years of hands-on sales compensation administration experience with demonstrated end-to-end ownership of commission processes in a high-growth environment\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience in full-cycle comp administration — calculations, crediting, draws, clawbacks, and dispute resolution.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Xactly platform expertise - intermediate-to-advanced admin required (certification preferred); proven ability to own system configuration, data integrity, and workflow design; Salesforce and Tableau/Looker/Power BI proficiency; other ICM platforms a plus\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Advanced analytical skills - compensation modeling, scenario analysis, and reporting; solid understanding of quota-setting methodologies, GTM motions, and sales roles (AE, AM, SDR, overlay)\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Cross-functional influence — track record of leading initiatives and driving alignment across Sales, Finance, HR, and Operations without direct authority \u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;AI competency — actively uses AI tools to automate tasks, accelerate analysis, and improve accuracy with a habit of exploring and applying new tools practically\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Attributes — detail-oriented, proactive, and highly organized; clear communicator who can simplify complex comp mechanics for reps, managers, and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Finance, Business, Mathematics, or related field — or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $113,880 to $139,500 for Denver, Atlanta \u0026amp;amp; Las Vegas. $138,365 to $169,500 for San Francisco \u0026amp;amp; New York. $106,940 to $131,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7744015/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8068218","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495964,"location":{"name":"Denver, CO;San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"151580","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"180000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"208423","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8068218,"updated_at":"2026-07-20T17:53:55-04:00","requisition_id":"J-017616","title":"Security Technical Program Manager","company_name":"Gusto, Inc.","first_published":"2026-07-20T17:53:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is becoming an AI-native company, and that only works if our security posture keeps pace. As the Security TPM, you\u0026#39;ll own the definition and delivery of Gusto\u0026#39;s vulnerability management and security operations programs across Security, AIT, R\u0026amp;amp;D, Infrastructure, GRC, and Risk. You\u0026#39;ll drive the centralized vulnerability scorecard, expand detection and monitoring coverage, harden the SDLC, and stand up the security metrics leadership runs the business on. You\u0026#39;ll drive the timelines, manage the dependencies, head off the risk, and use AI plugins to do the work itself, so security becomes something that helps Gusto move faster instead of slowing it down.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The TPM organization is part of our AIT, Risk, and Security team. We deliver the cross-functional work that lets Gusto securely accelerate its AI and platform modernization. The vulnerability management and security operations programs sit right at the intersection of security engineering, infrastructure, and GRC, and they\u0026#39;re foundational to how Gusto scales its AI ambitions safely. This is one of the most strategic programs on the team, and you\u0026#39;ll lead it across a complex, fast-moving group of stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Set the strategy and the roadmap\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Work with leaders across Security, AIT, R\u0026amp;amp;D, Infrastructure, GRC, and Risk to shape where vulnerability management and security operations go as Gusto becomes an AI-native company.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Define what good vulnerability management and security operations look like for an AI-first business, and set the multi-quarter vision that gets us there.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Run intake and prioritization with senior stakeholders, and make the call on what gets built first.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Decide where security should clear the way for AI speed and where it needs to hold the line, and bring leaders along on the why.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Put AI plugins to work to pull together stakeholder input, map dependencies, and keep the roadmap grounded in what\u0026#39;s really happening.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Run the programs and the change\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery of the centralized vulnerability management program: coverage across code, cloud, data, and edge; CSPM/DSPM, container scanning, dependency and secrets detection, and owner-based remediation routing to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead security operations delivery: expand high-risk detection and alerting across systems and vendors, impersonation and privileged-access logging, SIEM integration, insider-risk telemetry, and logging of agentic activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stand up the daily security-health and vulnerability-management metrics dashboards leadership uses to run the business, and drive monthly vulnerability reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build security workflows that run on AI plugins by default, so coverage checks and evidence collection happen automatically instead of by hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the plans, manage scope and risk, track milestones, and deliver against every audit and regulatory commitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Roll out new controls, like risk-scored PR review, JIT privileged access, and secrets management, and help teams adopt them with training, comms, and runbooks that plugins keep up to date for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep a busy, fast-moving group of stakeholders aligned with clear, steady updates on where things stand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Manage stakeholders and vendors\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hold vendors and partners to their commitments and push them toward AI-forward ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on top of how every workstream is tracking, raise flags early, and get teams unstuck when they stall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Watch the program budget, tooling spend, and implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;ll need\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A history of taking programs from ambiguous to shipped in regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8+ years leading cross-functional TPM or delivery work, with real time spent on security, infrastructure, or platform engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid handle on vulnerability management and security operations, from scanning coverage and remediation SLAs to detection engineering, SIEM/monitoring, and identity and privileged access, and a sense for how they help Gusto move faster on AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A way of working where AI plugins drive your everyday delivery, and you help the people around you work the same way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak the language of security engineering, infrastructure, GRC, and R\u0026amp;amp;D, and keep everyone rowing together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to have\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the modern security stack, including vulnerability and asset scanners (e.g., Wiz, Axonius), code security (dependency and secret scanning), SIEM/detection (e.g., Panther), and identity/JIT access (e.g., Opal).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI clients and plugins (MCPs) to generate program artifacts and take the busywork off your plate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A working knowledge of control frameworks like SOC 1/2 and ISO 27001, plus secure SDLC practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A PM certification (PMP, CAPM, Scrum, or Prosci) and time spent in high-growth fintech or another regulated, fast-paced industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $138,000-156,000 in Denver, and $168,000–189,000 in the San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8068218/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075901","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498951,"location":{"name":"Scottsdale, AZ;Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"114285","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"140000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"165713","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8075901,"updated_at":"2026-07-23T18:19:21-04:00","requisition_id":"J-017576","title":"Senior Health Insurance Sales Operations Analyst","company_name":"Gusto, Inc.","first_published":"2026-07-23T15:33:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is your chance to shape the foundation of a fast-growing, high-impact part of Gusto\u0026#39;s business as a Senior Sales Operations Analyst supporting our Health Insurance (HI) Sales team. You\u0026#39;ll build the insights and AI-powered solutions that make a large, high-volume sales organization, supporting 80+ reps across two segments. You\u0026#39;ll sit at the intersection of data, process, and execution; you\u0026#39;ll turn real sales challenges into the tools, reports, automations, and workflows that move the numbers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help grow a business segment that serves tens of thousands of small businesses through smarter, data-driven sales strategies. If you thrive where analytics, problem-solving, and supporting others meet, this role offers ownership, visibility, and the chance to influence how Gusto sells health insurance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HI Sales Operations team partners closely with sales leadership to support two dynamic, fast-moving sales teams that contribute meaningfully to Gusto\u0026#39;s growth. We think of ourselves as builders, problem solvers, and strategic partners; we turn uncertainty into clarity and fragmented processes into scalable, repeatable systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our work spans quotas, pipeline health, forecasting, process design, data integrity, account and territory administration, go-to-market strategy, and increasingly, AI-driven optimization. We value curiosity, open communication, and a commitment to helping 80+ sales reps operate efficiently and confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics, Reporting \u0026amp;amp; Forecasting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, automate, and maintain reports and dashboards that track sales performance, funnel metrics, pipeline health, SLAs, and rep productivity; keep definitions consistent and documentation clear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps, Finance, Marketing, and Analytics to produce operational reporting, revenue insights, and forecasting models across the weekly forecast, monthly reviews, and QBR cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own metric definitions and data accuracy so leaders trust the numbers they act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive AI Strategy for Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prototype AI and automation tools, such as content generation, analytics copilots, and call coaching, that remove manual friction from the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, BizTech, Product, and Enablement to embed AI into daily sales workflows, improving both efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source and lead net-new AI and automation projects, connecting data insights to process improvements that lift rep productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Design \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Examine workflows and rep performance to identify bottlenecks; recommend and implement process and automation changes that improve conversion, efficiency, and the rep experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Enablement to document processes, build playbooks, and drive adoption of new tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Support \u0026amp;amp; Problem-Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support to HI Sales leadership and reps: ad hoc data requests, process issues, and one-off investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own account and territory administration as the business evolves, assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support territory, quota, and coverage planning, plus monthly sales-compensation reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot reporting issues, broken workflows, missing CRM data, and gaps in pipeline visibility with fast, accurate fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product to keep everyone aligned and remove obstacles to progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate sales challenges into clear business requirements; partner cross-functionally to design solutions and durable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders aligned with clear, regular updates to managers and senior leadership on timelines, risks, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, bringing structure, insight, and clarity to complex or ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Sales Ops, RevOps, or a similar analytical GTM role; ideally in a fast-paced SaaS or fintech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth across Salesforce reports and dashboards, SQL, Tableau or Looker, and Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with forecasting, pipeline management, and territory or quota planning on a recurring cadence; for example, a weekly forecast feeding monthly reviews and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort evaluating AI and automation tools and prototyping simple workflows to improve productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you simplify complex information and create alignment from frontline reps to senior directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A first-principles problem solver who breaks down ambiguous issues, tests hypotheses, and builds structured solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptionally organized and detail-oriented, you manage multiple projects and recurring workflows while protecting data quality and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong partner to sales, with a track record supporting teams that have competing, fast-changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payroll, HR tech, or SMB SaaS go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a regulated or compliance-driven sales segment such as health insurance or benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or implementing automations, AI workflows, or similar tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building cross-functional relationships across Sales, BizTech, and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems to support new or evolving sales motions, with comfort in fast iteration and testing in live sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#SalesOperations #RevOps #SalesOps #Salesforce #DataAnalytics #GoToMarket #SaaS #Hiring #RevenueOperations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $104,490/yr to $128,000/yr in Denver \u0026amp;amp; Scottsdale and $127,430/yr to $155,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075901/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7864440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424418,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Chicago, IL;Phoenix, AZ"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"133470","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"163500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"193532","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7864440,"updated_at":"2026-07-21T13:57:32-04:00","requisition_id":"J-017175","title":"Senior Manager, Agentic Strategy \u0026 Operations","company_name":"Gusto, Inc.","first_published":"2026-05-07T13:15:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building AI-powered, agentic workflows to transform how service operations scale, resolve customer needs, and maintain quality in high-stakes environments. At Gusto, that means designing systems that can earn the trust of small business owners — where a wrong answer or a missed escalation has real consequences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI Solutions Architect, you will own the end-to-end design and performance of these workflows in production — where models, tools, data, and human judgment come together to deliver outcomes. This is not a traditional architecture role. You will design, prototype, deploy, and continuously improve AI-driven systems that directly impact customer experience and operational efficiency. You will also play a key role in shaping the evolution of our AI platform by identifying capability gaps, prototyping solutions, and informing the primitives required to scale agentic systems effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report into the Service Transformation org and work at the intersection of AI governance, service quality, and operational transformation — operating as the connective tissue between Engineering, CX, Legal, and Compliance as Gus, Gusto\u0026#39;s AI assistant, scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of our Service Transformation (CXT) team is to quickly evolve and scale how Gusto delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow Gusto\u0026#39;s service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, prototype, and own end-to-end agentic service workflow frameworks, from scoping through production deployment and iteration — including solve and assist targets, HITL protocols, override logic, and downstream quality safeguards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze SOPs, operational metrics and interaction data to identify and prioritize high-impact automation opportunities based on volume, risk, and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement multi-agent orchestration patterns across tools, data sources, and decision steps within a single end-to-end workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply and influence AI platform capabilities in partnership with CoreX (Gusto\u0026#39;s AI Platform team) — including orchestration, retrieval, and evaluation — helping define what needs to be built to support production workflows at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify platform gaps, prototype workflow-level solutions, and partner with engineering to shape the primitives required for reliable, scalable AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary CX voice in Legal, Security, Compliance, and CoreX forums — translating CX quality stakes and workflow risk into terms each audience acts on, and ensuring governance requirements are embedded in design, not retrofitted after launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen evaluation frameworks and feedback loops to ensure quality, compliance, and continuous improvement; contribute to Gusto\u0026#39;s human evaluation programs and AI governance practices through deep partnership with our internal CX Labs team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data teams to define and track workflow performance — including solve and assist rate, AHT, rework rate, and customer effort score — clearly distinguishing between model-level, workflow-level, and operational drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ROI models to quantify workflow impact across efficiency, quality, and cost before and after deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent workflow performance and risk to senior stakeholders with appropriate precision and brevity; communicate in a way that drives action, not overwhelm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead through ambiguity and rapid change: the function is still being defined, and you will help define it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency with LLM systems, including prompt design, evaluation, and production behavior at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations — conceptual familiarity is not sufficient at this level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing human-in-the-loop (HITL) systems with clear escalation logic, override controls, and compliance-aware checkpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of multi-agent systems and tool coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgment: able to define and diagnose workflow metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record influencing cross-functional stakeholders — including Product, Engineering, Legal, Security, and Compliance — in writing, in design reviews, and in high-stakes forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Responsible AI practices, governance, and risk management in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate in high ambiguity, create clarity, and drive alignment across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking with a bias toward execution and measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep empathy for small business customers and the employees who serve them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is $133,470/yr to $173,511/yr in Denver \u0026amp;amp; most major metro locations, and $157,145/yr to $204,289/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":94489,"name":"United States - Las Vegas, NV - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":103896,"name":"United States - Phoenix, AZ - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7864440/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8075908","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498954,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"118775","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"145500","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"172224","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8075908,"updated_at":"2026-07-24T12:11:59-04:00","requisition_id":"J-017646","title":"Senior Performance Marketing Manager, GTM Experimentation","company_name":"Gusto, Inc.","first_published":"2026-07-21T13:03:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Gusto is looking for a seasoned performance marketer to own execution across paid social and emerging acquisition channels — testing new platforms, formats, and tactics to find what works before scaling. This is a high-visibility role at the intersection of performance marketing, channel experimentation, and AI-powered workflow design. You will own execution and day-to-day strategy for paid social and new channel tests, working within Gusto\u0026#39;s demand generation framework, with clear accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Apply and help refine Gusto\u0026#39;s paid acquisition measurement framework, including attribution philosophy and budget allocation principles, in partnership with the broader marketing team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Serve as the team\u0026#39;s go-to expert on paid social and AI-powered marketing workflows, documenting playbooks and best practices for the paid acquisition team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Identify, test, and validate new digital media channels and formats beyond core paid social — such as Google Demand Generation campaigns and ChatGPT ads — running structured pilots, defining success criteria upfront, and making the call on scale vs. kill within existing budget guardrails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Support new product launches from 0-1 by building and executing the paid acquisition plan for launch moments — channel mix, budget, creative, and timeline — in partnership with Integrated Marketing and Product Marketing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn\u0026#39;t end at the click.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Integrated Marketing, Product Marketing, Sales, Communications, and Web to align paid social with integrated campaigns and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;7+ years of performance marketing experience at a B2B SaaS, performance marketing agency, or high-growth consumer organization, with deep expertise in paid social and a track record of testing and scaling new channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok), including deep, hands-on, in-platform execution (campaign builds, audience/targeting strategy, creative testing, bid/budget management), with significant budget responsibility and a track record of driving measurable pipeline impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social\u0026#39;s contribution to business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our cash compensation amount for this role is $108,570/yr to $133,000/yr in Denver and $131,430/yr to $161,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1021,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8075908/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7254336","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3247980,"location":{"name":"San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7254336,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-016140","title":"Senior Product Design Manager, Payroll","company_name":"Gusto, Inc.","first_published":"2026-01-07T14:40:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;rbr2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;67fbi-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;For the hundreds of thousands of small businesses we serve, our mission starts with one of their most critical responsibilities: paying their team. Getting payroll right isn’t just a feature—it’s the foundation of trust with every business that relies on us.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;As the Senior Product Design Manager, Payroll, you\u0026#39;ll lead design for one of Gusto\u0026#39;s most complex and consequential product areas, shaping the future of a product that millions of people rely on for financial stability and personal prosperity. This is a high-impact, high-visibility role with broad scope. You\u0026#39;ll manage a team of designers and set the UX direction for Payroll, partnering closely with Product, Engineering, Research, Data, Ops, Compliance, and others to take on payroll complexity so our customers don\u0026#39;t have to.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fi346-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Your work will include simplifying complex, reciprocal workflows, defining a long-term UX vision and rallying others around it, and leading automation and AI initiatives that make the work of paying a team disappear. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd2:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;blq7f-1-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;ll also mentor designers, set the quality and judgment standard for AI-assisted design work across the broader Design team, and contribute to platform standards that help others across Gusto build consistent, high-quality experiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;aqkt6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;About the Team:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;qut6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Payroll is the foundation of Gusto and our most-used, most-loved product. It’s the first Gusto experience many customers interact with, and it continues to power their success as they grow. Payroll also underpins our broader ecosystem, enabling the adoption of Benefits, Time Tracking, HR tools, and so much more. Our team is tasked with evolving and scaling this core experience for small businesses of all sizes, from solo entrepreneurs to growing companies. We focus on taking on the complexity of payroll so our customers don’t have to—making payroll faster, more flexible, and increasingly hands off.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;5hld0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;eom1j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead end-to-end design for Payroll — shaping experiences that help small businesses pay their teams correctly, on time, and with confidence.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cb3gg-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and communicate the long-term UX vision for Payroll, and rally multiple teams around it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8d19f-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Partner with Product, Engineering, Data, Ops and others to set strategy and roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fv1ht-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Lead product initiatives where AI and automation are central to the user experience, simplifying payroll and reducing manual work without compromising accuracy or trust.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;2bc70-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Collaborate with Research and Data to uncover customer insights and translate them into clear, actionable UX priorities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;74q7j-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Influence product and technical roadmaps by advocating for design quality, customer needs, and long-term system health.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;cfv3s-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Set the quality and judgment standard for all design work — whether AI-assisted or not — including when to push further and when outputs meet the bar.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;71jpt-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Define and scale shared patterns, principles, and standards that promote quality, consistency, and velocity.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;b8oab-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Manage and grow a team of designers, providing mentorship, clear direction, and hands-on support across the team.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;o0th-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Champion the Payroll experience as the foundation of Gusto\u0026#39;s broader People Platform, ensuring seamless integration across Benefits, Time \u0026amp;amp; Attendance, and third-party tools.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-offset-key=\u0026quot;3sn69-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;public-DraftStyleDefault-ul\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;c08a0-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;8–10+ years of product design experience, with at least 3 years leading and managing design teams.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;kcg4-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience designing in complex domains i.e. financial products, healthcare, or similarly regulated environments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;bktas-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;popover-trigger-:rd4:\u0026quot; class=\u0026quot;chakra-text css-bcri66\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;fckmm-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty, surface errors gracefully, and preserve user agency when automation gets it wrong, particularly in high-stakes contexts.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;837rf-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Demonstrated ability to assess AI-generated design directions: knowing when to use them, when to override them, and how to raise the quality bar on AI outputs.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;82m2u-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Proven ability to drive alignment across cross-functional partners and represent design in high-stakes, strategic conversations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;4fttv-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Deep systems thinking, with a track record of turning interconnected, complex workflows into experiences that feel simple and intuitive.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;6467m-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Experience leading a team through an AI workflow transition — not just adopting AI personally, but changing how a team works, including establishing new norms and standards.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;8mfd6-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;Clear, direct communication and storytelling skills, with the ability to explain design decisions and influence partners at all levels.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;ak9na\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;public-DraftStyleDefault-block public-DraftStyleDefault-ltr\u0026quot; data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-offset-key=\u0026quot;er2h2-0-0\u0026quot;\u0026gt;\u0026lt;span data-text=\u0026quot;true\u0026quot;\u0026gt;A genuine bond to Gusto\u0026#39;s mission and the needs of small businesses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Compensation Details:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7254336/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7759823","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399709,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"184420","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"253578","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7759823,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017093","title":"Senior Product Manager, Document Studio","company_name":"Gusto, Inc.","first_published":"2026-04-15T00:01:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business \u0026lt;/a\u0026gt;of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees \u0026lt;sup\u0026gt;(1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;sup\u0026gt; (1)\u0026amp;nbsp;\u0026lt;/sup\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners — owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty-gritty details (some describe this kind of role as a “GM” type role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a clear vision for how AI-powered tools will transform HR for small businesses, and we\u0026#39;re looking for a Senior Product Manager to make it real: sharpen priorities, own outcomes, and partner deeply with engineering and design to ship products that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Document Studio is one of our most ambitious product bets: an experience that helps small business owners navigate the hard HR decisions, a new hire, a compensation change, a difficult termination, and generates the right documentation, personalized to their situation, compliant with their state, reflecting how they want their culture and values to come through, backed by rules they can trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The foundation is in early stages: a Handbook product is in beta, and the internal platform is an MVP. Our ambition is considerably bigger than what\u0026#39;s been built. The customer experience is still evolving: what it looks and feels like to be guided through a termination, a comp change, or a new hire without needing to be an HR expert. The scale is real: employment law varies across all 50 states, and the content pipeline has to handle that without becoming a bottleneck. And the internal engine, the rules and content infrastructure that makes trusted output possible, is still being defined. This is one of Gusto\u0026#39;s most ambitious bets, and the person who takes this role will shape it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own that end-to-end: Handbook, document templates, an employer-facing document manager, the employee experience on the other side of those documents, and the underlying platform that powers all of it. These documents serve two audiences: they help employers navigate decisions and set expectations, and they\u0026#39;re how employees learn what\u0026#39;s expected of them and experience HR at their company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your engineering and design partners are experienced builders who want to co-define what gets built. You\u0026#39;ll work closely with Legal and Compliance and our HR experts to turn their expert knowledge into guided document-creation experience, and with the broader team to connect Document Studio to the rest of what Gusto is building for small businesses. We need a PM with strong product craft, real AI product experience, and the ability to push creative boundaries while executing quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own product strategy and roadmap for the Document Studio platform—Defining the vision, making hard prioritization calls, and ensuring we’re building the right things for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work side by side with engineering and design: clarify problems, frame opportunities, and shape solutions together rather than handing over finished specs. You’ll be a true partner, not a ticket-writer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive discovery and validation with customers and our internal experts—synthesize feedback, identify patterns, and turn insights into clear requirements and success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track outcomes (usage, quality, efficiency, business impact) and use data to inform what we build next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in ambiguity: our roadmap is evolving, the AI landscape is moving fast, and the “right” product isn’t always obvious. You’ll help the team navigate that uncertainty with structure and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think creatively about AI-native experiences, beyond chatbots and forms. The bar here is high: outputs need to be accurate (HR has real compliance stakes), tailored to each customer\u0026#39;s situation, and genuinely useful rather than generic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of product management experience\u0026lt;/strong\u0026gt;. You have a track record of owning significant product areas and shipping outcomes in fast-moving environments. Ideally with additional experience in roles that involve helping people navigate choices they don\u0026#39;t have the domain knowledge to make confidently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product experience.\u0026lt;/strong\u0026gt; You\u0026#39;ve shipped AI products where getting it wrong has real stakes — and you understand when AI adds value. You understand how to scope AI capabilities, manage uncertainty, and design for human-in-the-loop.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong product craft.\u0026lt;/strong\u0026gt; You’ve shipped products that users love and that moved the needle. You’re rigorous about problem definition, scope, and success—and you know when to simplify or cut.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform and systems thinking.\u0026lt;/strong\u0026gt; You identify the generalizable structure underneath multiple use cases and build toward it. Experience in any domain where structured logic needs to scale — compliance, legal, financial, medical, pricing, knowledge infrastructure — matters more here than document-specific background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration.\u0026lt;/strong\u0026gt; You\u0026#39;ve collaborated with domain experts to shape product experiences and build always-on processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical fluency.\u0026lt;/strong\u0026gt; You can have real conversations with engineers about AI systems, rules engines, and content infrastructure. You don\u0026#39;t need to write code, but you need to understand what\u0026#39;s possible, what\u0026#39;s expensive, and where technical constraints shape what you can build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $184,000/yr to $230,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the New York office. Our open roles will specify on the careers page and in the job description where the position is eligible for work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sup\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;(1)\u0026lt;/em\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7759823/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7532277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336045,"location":{"name":"Scottsdale, AZ;Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"143160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"170000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"196845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7532277,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-016787","title":"Senior Product Manager, Symmetry New Tax Products","company_name":"Gusto, Inc.","first_published":"2026-02-04T02:03:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software \u0026amp;amp; payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Symmetry:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll pair sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re \u0026amp;nbsp;looking for a product leader to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt;: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star\u0026lt;/strong\u0026gt;: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate Execution: \u0026lt;/strong\u0026gt;Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building 0 to 1 products with demonstrable evidence of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep product discovery skills with the ability to navigate a high degree of ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building 0 to 1 products in highly regulated categories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building personalized products or optimized workflows using Gen AI/ ML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extraordinary cross-functional collaborator and leader\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, passionate about our mission, and have deep empathy for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built products at scale with good UX that users love\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with payroll / payroll tax\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compensation Details\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $143,000/yr to $179,000/yr in Scottsdale \u0026amp;amp; most remote locations, and $184,000/yr to $230,000/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":81641,"name":"United States - Scottsdale, AZ","location":"Scottsdale, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7532277/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7674093","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376584,"location":{"name":"San Francisco, CA; New York, New York "},"metadata":[{"id":58381966,"name":"Start of Entry","value":"184420","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"219000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"253578","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7674093,"updated_at":"2026-07-16T10:14:46-04:00","requisition_id":"J-017023","title":"Senior Product Manager, Tax Payments and Filing ","company_name":"Gusto, Inc.","first_published":"2026-07-16T10:14:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we\u0026#39;re proud to support more than 400,000 small businesses across the country, and we\u0026#39;re building a workplace that represents and celebrates the customers we serve. Learn more about our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot;\u0026gt;Total Rewards philosophy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;By the Numbers:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Named \u0026lt;a href=\u0026quot;https://gusto.com/about/awards-recognition\u0026quot;\u0026gt;#1 best software for small business\u0026lt;/a\u0026gt; of 2024 by G2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over $500M in annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;There are 6.2M employers in the US, 98% have fewer than 100 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;550,000 new businesses are created each year in the US\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Product Management is like at Gusto:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our Product team is lean, which means you\u0026#39;ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You\u0026#39;ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You\u0026#39;ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every employer has to pay and file its taxes correctly and on time: to the right agency, the right form, the right day. At Gusto, our Tax Payments \u0026amp;amp; Filings team owns that promise for more than 500,000 businesses and millions of employees, moving billions of dollars to federal, state, and local agencies. You\u0026#39;ll join the team building the tooling, automation, and AI-enabled systems that keep Gusto ahead of constant regulatory change, working shoulder-to-shoulder with the Operations and Compliance teams who are your primary customers and the engineers who know this domain deeply. It\u0026#39;s high-leverage, deeply technical product work at the core of what makes Gusto trustworthy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership: \u0026lt;/strong\u0026gt;Own the investment strategy for how Gusto gains leverage over tax compliance. Decide where the team places its bets, which capabilities to build, and how to sequence them for the biggest return, and set the long-term direction for where tax compliance at Gusto is headed. You\u0026#39;ll make the hard tradeoffs about where we spend our time and resources and turn them into a clear plan the team can execute against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;North Star:\u0026lt;/strong\u0026gt; Compliance that scales faster than Gusto grows: every customer\u0026#39;s taxes handled correctly and on time, no matter how fast the rules change or how much volume we add,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Partner across Engineering, Design, Operations, Compliance, Legal, and CX to find where the real friction is, validate solutions, and build alignment. Your primary customers are internal, the Operations and Compliance teams, and your job is to make them dramatically more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make it happen.\u0026lt;/strong\u0026gt; You\u0026#39;re here to build, hand in hand with your team. You\u0026#39;ll prototype, get into the weeds of tax, and use AI to ship scalable solutions faster than the rules can change. You\u0026#39;ll turn the real complexity of tax into systems that just work, and you\u0026#39;ll own the outcome end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on product management experience, including ownership of internal-facing platforms, tooling, or operational systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving leverage: building automation, tooling, or system improvements that removed real work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency and a genuine partnership with engineering, with comfort operating in complex codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a compliance-driven or highly regulated domain, where correctness isn\u0026#39;t optional and a government agency or regulator is effectively a stakeholder (ex. financial services, banking, insurance, tax, healthcare, or benefits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use data to find the highest-leverage opportunities, set goals, and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional cross-functional partner, especially with internal customers like Operations and Compliance and with engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring structure to ambiguity: define direction, sequence the work, and make deliberate prioritization tradeoffs based on clear frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you don\u0026#39;t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we\u0026#39;re looking for someone excited to join the team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $152,000/yr to $190,000/yr in Denver \u0026amp;amp; most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where do PMs at Gusto work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;sup\u0026gt;(1)\u0026lt;/sup\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sup\u0026gt; \u0026lt;/sup\u0026gt;Business Applications with Planned Wages (\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://www.census.gov\u0026quot;\u0026gt;\u0026lt;em\u0026gt;www.census.gov\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74515,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7674093/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7998368","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468912,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"106385","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"125000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"143620","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7998368,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017461","title":"Senior Revenue Accountant","company_name":"Gusto, Inc.","first_published":"2026-06-18T16:09:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Revenue Accountant, you will be a critical contributor within the Revenue Accounting team, owning the end-to-end revenue recognition process for our Gusto Retirement segment while also lending support to new and emerging revenue products across the business. You will be responsible for accurate and timely revenue recognition in accordance with ASC 606, maintaining and reconciling subledger systems, and partnering cross-functionally with Operations, FP\u0026amp;amp;A, Engineering, and Product teams to ensure financial integrity as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity to be at the forefront of how modern accounting is done. You will have the chance to build and leverage AI tools and automation to streamline repetitive processes, eliminate manual work, and raise the bar on efficiency across the team. If you\u0026#39;re someone who gets excited about making accounting faster and smarter — not just more accurate — this role is for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Revenue Accounting team is responsible for ensuring the accurate and timely recognition of revenue in accordance with relevant accounting standards. We are a collaborative, forward-thinking team focused on continuous improvement and leveraging technology and AI to streamline our close processes. As we continue to grow and introduce new products and partnerships, this role will be critical in maintaining the quality and integrity of our revenue close while helping shape the processes that support our next phase of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end revenue recognition for the Gusto Retirement segment (401K SaaS, IRA, AUM fees, plan administration)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly journal entries, subledger reconciliations, and supporting schedules for retirement revenue streams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support month-end, quarter-end, and year-end close within established timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply ASC 606 guidance to complex arrangements including variable consideration, contract modifications, and principal vs. agent assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain automated solutions using AI tools, Python/SQL, or Excel scripting to eliminate manual work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements across the revenue close, reducing cycle time and increasing accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with auditors during annual audits — lead walkthroughs, provide documentation, respond to inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Retirement Operations, FP\u0026amp;amp;A, Engineering, and Data teams on revenue data integrity and new product launches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s in Accounting; CPA preferred (active or in progress)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of accounting experience, with at least 3 years focused on revenue accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ASC 606 knowledge applied to SaaS, subscription, or fee-based models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building automation — scripts, tools, or workflows that reduced manual effort (you can speak to these concretely)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel; Python or SQL a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NetSuite or revenue subledger experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Big 4 or public accounting background preferred; fintech or financial services a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity, curious about AI, and excited to build processes from scratch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is $87,660/yr to $108,114/yr in Denver \u0026amp;amp; most major metro locations, and $106,385/yr to $131,208/yr for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1643,"name":"Finance \u0026 BizOps","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7998368/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8013480","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3474351,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Chicago, IL"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8013480,"updated_at":"2026-07-09T13:12:27-04:00","requisition_id":"J-017456","title":"Senior Staff Engineer - Tax Platform Engineering","company_name":"Gusto, Inc.","first_published":"2026-07-02T18:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto\u0026#39;s Tax platform. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payroll is the beating heart of Gusto’s business. The Tax team ensures Gusto customers remain compliant and confident by managing every aspect of payroll taxes—including setup, calculation, payments, filings, and year-end communications. We design seamless, end-to-end experiences that simplify complex processes and build the infrastructure that keeps taxes accurate and on time. By combining reliable systems with thoughtful design, our team makes one of the most complicated parts of running a business simple for employers. Tax is a stabilizing pace layer at Gusto: continuity and trust are paramount, change is deliberate, and impact is wide. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;the platform\u0026lt;/strong\u0026gt; that supports tax compliance for millions of people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help scale\u0026lt;/strong\u0026gt; one of the largest Ruby/Rails and TypeScript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate on complex and ambiguous problems\u0026lt;/strong\u0026gt; with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve the productivity and happiness of our teams\u0026lt;/strong\u0026gt; with the services, tools, and APIs you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build guardrails into the Tax platform\u0026lt;/strong\u0026gt; that enable Gusto to safely leverage agentic AI to interact with tax concepts in a way that ensures compliance, accuracy, stability, and reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage in a highly supportive environment\u0026lt;/strong\u0026gt; working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and drive the technical strategy and roadmap \u0026lt;/strong\u0026gt;for your team’s domain area in alignment with team and group-level OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and prioritize long-term investments \u0026lt;/strong\u0026gt;to improve foundational systems and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead improvements \u0026lt;/strong\u0026gt;to incident response processes, tooling, and culture to enhance system reliability and team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and develop\u0026lt;/strong\u0026gt; engineers on your team working to create holistic and scalable solutions. Track record of elevating team capabilities through pairing, code review, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants have at least 10+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing and developing robust, distributed systems using multiple general-purpose programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing and guiding the work of multiple teams on scaling, refactoring, and optimizing legacy products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale production level code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for a highly collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build maintainable, structured, well-documented code\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant, mission-critical software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building products in highly regulated and high risk domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with current AI tools (LLMs, Agents) and their shortcomings / benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embeds AI in daily development workflow (scaffolding tests, summarizing docs) to measurably reduce cycle time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors engineers on effective AI usage and helps develop an AI strategy for other engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with Ruby on Rails, Typescript, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $223,000/yr to $278,000/yr for San Francisco. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":103883,"name":"United States - Chicago, IL - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8013480/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/6625049","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3072342,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"202945","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"241000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"279049","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":6625049,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-014970","title":"Senior Staff Product Designer, Finance","company_name":"Gusto, Inc.","first_published":"2025-08-04T19:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Design at Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We\u0026#39;re a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don\u0026#39;t care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building an AI-native design organization — and we mean that seriously. We\u0026#39;re looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn\u0026#39;t a future aspiration — it\u0026#39;s how we work now, and it\u0026#39;s changing what the design role looks like at Gusto and across the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is building the financial platform that small businesses will rely on for the next decade, and AI is at the center of that. From how businesses move money, to how Gusto manages risk and verifies identity, AI is changing what\u0026#39;s possible across every part of the experience. The design challenge is defining what it looks like to build those products right: not just faster and smarter, but genuinely trustworthy for the hundreds of thousands of businesses and employees who depend on them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Sr. Staff Product Designer, Finance, you\u0026#39;ll set the UX vision and strategy across four interconnected product areas: Business Money, Consumer Money, Payments, and Risk. Your role is to see what individual teams can\u0026#39;t, identifying opportunities and systemic gaps that span the full financial experience, and to drive the work that makes Gusto\u0026#39;s financial products feel clear, trustworthy, and empowering for hundreds of thousands of small businesses and their employees. Nobody has fully figured out what AI-first financial UX looks like at scale. This role is the chance to define it at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will span the full scope: defining a long-term UX vision that connects financial and trust experiences across teams, identifying and driving high-impact opportunities that no single pod could tackle alone, and shaping product strategy alongside product directors and engineering leaders. You\u0026#39;ll step in as a direct IC on the highest-priority projects, develop other designers, and contribute platform patterns that scale beyond the Money and Risk teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Money team builds the financial products that help small businesses and their employees move, manage, and access money—from the tools owners use to run their business finances, to the financial benefits available to their teams. As Gusto deepens its financial ecosystem, this team sits at the center of making money movement faster, simpler, and more empowering for hundreds of thousands of small businesses and the people who work for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Risk team is the trust layer that makes all of it possible. They build the systems that protect customers and Gusto from fraud and financial exposure, and the identity infrastructure that determines how customers verify who they are and how they access Gusto\u0026#39;s financial products. It\u0026#39;s foundational work: quiet when it\u0026#39;s working, critical when it\u0026#39;s not.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these two teams own one of the broadest and most consequential design scopes at Gusto.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the UX vision and strategy across the Money and Risk teams, connecting the dots across multiple pods and ensuring a cohesive experience throughout the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive high-impact design opportunities across the Money and Risk teams, spotting what individual pods can\u0026#39;t see from inside their area, and bringing the right partners along to pursue them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product strategy, roadmap priorities, and team OKRs across Money and Risk through a design lens—operating as a senior design co-owner alongside product directors and engineering leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what AI-first financial UX looks like at Gusto, including how to represent uncertainty clearly, surface errors gracefully, preserve user agency when AI recommendations are wrong, and build trust across consequential automated decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how the Money and Risk teams build and share customer understanding: setting learning priorities, synthesizing insights across pods, and ensuring customer knowledge consistently informs direction rather than sitting siloed within individual teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and raise the quality bar for experiences across the Money and Risk teams through hands-on design work, setting direction, and ensuring what ships reflect a high standard of craft. Step in as a direct IC on specific projects when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop other designers on Money and Risk through coaching, critique, and structured mentorship, acting as a force multiplier, not just a strong individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and evolve Gusto\u0026#39;s design system and platform standards through your product work, contributing patterns and frameworks that scale beyond Money and Risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Product Design experience, with a track record of leading design direction across multiple teams, pods, or product domains simultaneously, not just a single-product or single-pod context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve designed for high-trust, high-stakes experiences where errors have real consequences and clarity is non-negotiable (e.g. payments, risk, compliance, healthcare, or similar). Fintech or financial services background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shaped product strategy at the domain or portfolio level alongside product directors and engineering leaders, not just executed within a single product scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high bar for craft and stay hands-on, prototyping, iterating, and shipping alongside strategy, not just advising from above. You raise the bar for the designers around you through coaching, critique, and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You advance experience architectures and service models that span multiple teams, identifying systemic opportunities and organizational barriers, and driving changes that improve coherence and outcomes at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity, lead through influence across teams, and are skilled at anticipating organizational friction, structuring how design work is coordinated across multiple teams to maximize impact and reduce drag.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You actively use AI in your own design practice and can direct others to do the same, evaluating AI-generated outputs critically, knowing when to override or course-correct, and raising the quality bar on AI-assisted work across the teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view on how AI is changing product design, and you\u0026#39;ve acted on it. You can articulate what you\u0026#39;ve learned and where you think it\u0026#39;s going.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver \u0026amp;amp; most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74516,"name":"Design","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/6625049/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833228","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417160,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"229785","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"270000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"310210","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7833228,"updated_at":"2026-07-06T16:45:28-04:00","requisition_id":"J-017191","title":"Senior Staff Security Engineer - Cloud and Network Security","company_name":"Gusto, Inc.","first_published":"2026-05-08T15:39:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Staff Security Engineer to lead Gusto\u0026#39;s edge and network security strategy, owning the design and operation of our Cloudflare WAF, DDoS protection, Zero Trust, and broader perimeter controls. The ideal candidate brings deep, hands-on Cloudflare expertise and a proven track record of hardening edge and network architectures at scale, including tuning WAF rulesets, defending through live DDoS events, and shipping Zero Trust rollouts engineers actually adopt. You think in terms of layered defense, measurable risk reduction, and automation over manual toil. In this role, you\u0026#39;ll serve as a force multiplier across the security org, partnering with infrastructure and product teams to make high-impact architectural decisions that compound over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Gusto\u0026#39;s Enterprise Security Engineering team, a small but high-leverage group responsible for cloud security posture, edge and network defense, container security, secrets management, and endpoint protection across the company. The team runs a modern stack including Cloudflare, Wiz, CrowdStrike, Panther, and Tines, scaling impact through automation, IaC, and AI-augmented tooling. The work carries real stakes, protecting the payroll, benefits, and HR systems that hundreds of thousands of small businesses and their employees rely on every day. The team is engineering-first, with most of the roadmap living in code and a strong emphasis on partnering with infrastructure and product teams rather than gatekeeping them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and operate Gusto\u0026#39;s edge security stack including Cloudflare WAF, DDoS protection, Bot Management, WARP, Gateway, and Access, tuning rules against real traffic and shaping how engineers and operations teams reach internal systems securely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the network security perimeter across AWS and the edge: VPC design, Network Firewall, Shield, CloudFront, NACLs, and egress filtering, all codified in Terraform and Crossplane, observable, and consistently enforced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop policy-as-code patterns for WAF rules, network policies, and edge configuration so changes ship through pull requests with review, testing, and clean rollback paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build detections and alerting on edge and network telemetry including Cloudflare logs, VPC Flow Logs, and CloudTrail flowing into Panther, and lead incident response for perimeter and network events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute broadly across the security engineering surface including cloud posture, container security, IAM, vulnerability management, and on-call, bringing a strong generalist instinct to wherever the work is most critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate as an AI-native engineer, using Claude Code, MCP-driven tooling, and agentic workflows as a daily force multiplier across investigation, automation, and detection engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and ship agents, custom MCP servers, and LLM-assisted automations that compress security work from days to minutes and raise the bar for what one engineer can own.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of hands-on security engineering experience, with significant time owning edge, network, or perimeter security at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, production-grade expertise with Cloudflare\u0026#39;s security stack including WAF, DDoS, Bot Management, WARP, Gateway, and Access, covering rule tuning, incident response, and Zero Trust rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong network architecture skills across edge and cloud: TLS/mTLS, segmentation, egress controls, DDoS resilience, and AWS networking including VPC, Network Firewall, Shield, CloudFront, and NACLs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with policy-as-code, Terraform, and CI/CD-first delivery of security controls; Crossplane or similar a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid generalist foundation across cloud security, IAM, container security, and detection engineering, with hands-on incident response experience on edge and network telemetry in a modern SIEM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native working style with daily use of Claude Code or equivalent agentic tooling, and a track record of building AI-assisted workflows including custom MCP servers, agents, and LLM automations that compound team output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; you can take a complex perimeter decision and explain the tradeoffs to a staff engineer, a PM, and a VP without changing the substance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications a plus including AWS Certified Advanced Networking Specialty, AWS Certified Security Specialty, Cloudflare Certified Security Associate/Professional, CKS, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $210,000/yr to $230,000/yr in Denver \u0026amp;amp; most remote locations, $230,000/yr to $270,000/yr for San Francisco, New York \u0026amp;amp; Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76226,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7833228/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8068222","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495965,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"206315","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"245000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"283683","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8068222,"updated_at":"2026-07-21T14:08:28-04:00","requisition_id":"J-017608","title":"Senior Staff Software Engineer, Growth Onboarding","company_name":"Gusto, Inc.","first_published":"2026-07-21T14:07:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Getting started on Gusto should feel effortless — the path from \u0026quot;I just signed up\u0026quot; to “my business is set up and running on Gusto” is where small business owners need us most, and where the biggest opportunity to grow the business lives. We\u0026#39;re in the middle of the most exciting shift in Gusto\u0026#39;s history: reimagining our product as a proactive AI teammate that doesn\u0026#39;t just help small businesses, but does the work for them. Most of that opportunity is still ahead of us — which means this role is full of net-new, 0-to-1 problems to invent and build from the ground up. As a Senior Staff Product Engineer on Growth Onboarding, you\u0026#39;ll own the experience that turns curious signups into activated, thriving customers — taking friction out of getting started and meeting customers wherever they are, from the web to SMS, WhatsApp, and third-party AI assistants like ChatGPT and Claude — working full-stack and cross-functionally as both a product builder and a founder.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Growth Onboarding owns one of the most consequential moments in a customer\u0026#39;s journey: their first experience of Gusto. We\u0026#39;re a full-stack, outcome-driven team measured by activation — not features shipped. We move fast, ship prototypes over docs, and partner tightly with Product, Design, Data, and other engineering teams to make onboarding simpler, smarter, and a launchpad for everything a business does next. You won\u0026#39;t just be handed a roadmap — you\u0026#39;ll help invent it, turning a bold AI product vision into new front doors and experiences that have never existed before. If you want your work to move a top-line number and shape the front door to a company serving 500,000+ businesses, this is the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own meaningful slices of the signup-to-activation experience end to end — from data model to UI — and ship measurable improvements to how quickly and reliably new customers get up and running.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invent and prototype net-new, 0-to-1 experiences — bringing your own ideas for how AI can reimagine onboarding, not just implementing a spec handed to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Product, Design, and Data to frame problems, form hypotheses, and validate them with real customers in weeks, not quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where AI meaningfully removes customer effort (and where a simple form is better), and build those experiences thoughtfully into the flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design onboarding as modular, reusable building blocks so new entry points into Gusto can be added quickly without rebuilding the foundation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar through pragmatic technical direction, high-quality code, strong reviews, and mentoring engineers around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sharp scoping calls under a time box — shipping the simplest version that proves or disproves an idea, then iterating.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 - 12+ years of software engineering experience, including building and shipping customer-facing products at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket — and who can operate independently across product, design, and data partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to move quickly and execute with high quality: someone who ships, measures, and iterates rather than waiting for perfect certainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI/LLM capabilities to real product problems — with the judgment to know where it adds value and where it adds noise — and a habit of using AI tools to work more effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A founder mindset: high ownership, comfort with ambiguity and greenfield problems, and a bias toward action and outcomes over output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of raising the bar for teams around you — through technical leadership, mentorship, and setting standards others follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals and the versatility to work wherever the problem is (front end, back end, data).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $223,000/yr to $278,000/yr for San Francisco, CA. Final compensation packages will include equity and benefits as well. Final base salary offerings will be determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8068222/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7654934","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371143,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7654934,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-016965","title":"Senior Staff Software Engineer, Money Group ","company_name":"Gusto, Inc.","first_published":"2026-03-23T16:00:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Senior Staff Engineer to serve as a Technical Lead across multiple pods in the Money Group – Gusto\u0026#39;s fastest-growing organization and a cornerstone of the company\u0026#39;s transformation into the Small Business Finance Platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll leverage deep domain expertise to help shape the technical vision for systems that power consumer and business financial health including financial accounts, money movement, lending, expense controls, etc. – ensuring the architecture scales as we grow. This role spans strategy and execution: guiding architectural direction across a group of 15-20 engineers, vetting external partners, prototyping new product lines to unblock product decisions, extracting services from our monolith, and mentoring the engineers around you. You\u0026#39;ll be the person who fills whatever role the group needs to hit its goals – from hands-on coding to strategic planning to unblocking other teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re excited about building financial infrastructure with real impact on the people and businesses that power the modern economy, we\u0026#39;d love for you to join us.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Money is Gusto\u0026#39;s fastest-growing group, building financial products for both sides of the employment relationship. For small businesses, we\u0026#39;re extending the category of employer-facing financial services – bill pay, invoicing, working capital, expense cards, and cash flow insights that help SMBs get paid faster and pay others with confidence. For employees, we build tools that reduce financial stress: on-demand pay, high-yield cash accounts, automated savings, and credit-building features. This is a deeply technical domain spanning payments infrastructure, lending, multi-party integrations, and mobile-first experiences – with the complexity and scale to match.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, these teams are building toward a unified financial operating system for small businesses – accounting, banking, payments, lending, and tax – all connected to Gusto\u0026#39;s payroll and people platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our unique advantage is Gusto\u0026#39;s authority over payroll data, which we leverage to build a payroll-confidence engine no standalone fintech can replicate.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Sub-Teams\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Money:\u0026lt;/strong\u0026gt; Business Money is building the financial operating system for small businesses on Gusto. We help owners manage how money flows in and out of their business – from paying bills and running payroll on time, to accessing capital and controlling employee expenses. Our tools (expense management, lending/payroll protection, cash flow insights, invoicing) give business owners more confidence and control over their cash flow so they can focus on building their business. Whether it\u0026#39;s a Money Dashboard that flags payroll risks before they happen, or a Payroll Bridge loan that covers a cash shortfall, we\u0026#39;re shaping solutions that make a real difference for SMBs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Consumer Money:\u0026lt;/strong\u0026gt; Consumer Money exists to help every employee achieve financial peace of mind through the connection between their employment and their personal finances. Our teams build the products that give workers more control over their money – on-demand pay, high-yield cash accounts, automated savings, and credit-building features – all anchored to the paycheck relationship Gusto already powers. We earn a lasting relationship with members by reducing financial stress and helping them keep more of what they earn.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Credits:\u0026lt;/strong\u0026gt; Tax Credits builds automated tax credit products – starting with R\u0026amp;amp;D credits – directly integrated into Business Money\u0026#39;s financial engine. By embedding credit eligibility and filing into the same data model that powers accounting and cash-flow insights, we turn annual tax savings into an automated, always-on lever for small businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments:\u0026lt;/strong\u0026gt; Payments Engineering owns the infrastructure that moves money across Gusto – ACH, real-time payments, disbursements, and fund flows that underpin payroll, lending, and all financial products in the group. This team ensures money moves reliably, compliantly, and increasingly in real time.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Technical Lead across multiple pods in the Money Group – setting architectural direction, unblocking engineers, and ensuring high-quality delivery aligned with long-term goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define the technical vision for your domain areas within the Money Group, and own the shorter-term projects that move us toward it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the architecture connecting Gusto\u0026#39;s People Stack and Finance Stack, owning the pieces within your teams\u0026#39; domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead service migration from a large Ruby-on-Rails monolith into a service-oriented architecture, defining clean domain boundaries across money movement, lending, and tax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a complex partner ecosystem, including leading technical due diligence in vendor evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build prototypes and proof-of-concepts to de-risk new ideas and unblock product decisions quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackle complex, ambiguous problems in close partnership with Product Management, Design, Data Science, Compliance, and Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native architecture decisions – from LLM-powered transaction categorization and tax optimization to conversational financial management experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical consultant to your teams and partner teams, contributing to architectural coherence across the group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the bar for technical excellence – through code, design reviews, and the standards you hold the group to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor fellow engineers, contribute to the growth of senior and staff engineers, and help build healthy, high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience (successful applicants typically meet or exceed this).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience building financial infrastructure in a regulated environment — account/balance management, money movement, card systems, lending, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of engineering, scaling, and operating large, interconnected production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to technical vision and driving multi-quarter architectural initiatives across one or more teams, and ensuring strong technical stewards drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own team-level OKRs and contribute to the group\u0026#39;s technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bring clarity to complex problems – communicating technical tradeoffs to non-technical stakeholders, surfacing risks and opportunities early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of raising the technical bar – through code quality, design rigor, testing and security best practices, and the standards you set for those around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI-assisted development tools and a habit of staying current with emerging approaches to building software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a fast-moving environment where priorities shift, new product areas and teams are being stood up, and the ability to move from prototype to production quickly is valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation for this role is targeted at $189,000–$236,000 per year in Denver and most remote locations, and $223,000–$278,000 per year in San Francisco, Seattle, and New York. Stock equity is offered in addition. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the ranges listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7654934/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7942791","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450394,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7942791,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017284","title":"Senior Staff Software Engineer - Pricing and Packaging","company_name":"Gusto, Inc.","first_published":"2026-05-27T14:48:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for a Senior Staff Software Engineer and Tech Lead to drive the technical direction of Gusto’s internal Commerce Platform. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform\u0026amp;nbsp; including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers and a data scientist working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for the Commerce Platform including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet defined SLOs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, Expansion) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects: from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics — to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems to lasting resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role setting technical direction for a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has achieved mastery in at least one programming language (e.g. Ruby, Java, Python, Go)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems ideally in commerce, billing, subscription management, pricing and packaging domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively with AI tools (such as GitHub Copilot, Claude Code, or similar) in day-to-day engineering, and a growth mindset toward evolving AI capabilities in the team’s workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading cross-functional technical initiatives, influencing without authority, and aligning engineering, product, and business stakeholders around a shared technical vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to make complex technical concepts accessible to both engineers and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000/yr to $236,000/yr in Denver \u0026amp;amp; most remote locations, and $223,000/yr to $278,000/yr for San Francisco, Seattle \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7942791/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947424","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451746,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7947424,"updated_at":"2026-07-27T19:14:11-04:00","requisition_id":"J-017295","title":"Software Engineer, People Technology","company_name":"Gusto, Inc.","first_published":"2026-06-09T18:51:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Software Engineer to join our People Technology team as the dedicated engineer behind PeopleOS — our AI-native internal HR platform — and the broader suite of custom tools and integrations that power our People tech ecosystem. In this role, you will design, build, and ship software that directly shapes how every Gustie experiences HR, from recruiting and onboarding to performance and offboarding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a hands-on full-stack engineer and problem solver who thrives in ambiguity, cares about the employee experience, and wants to see their work used every day by real people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Solutions team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We build — not just configure — the systems that power People programs and processes. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Engineering — PeopleOS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the technical owner for PeopleOS, our internal AI-powered HR platform that was built with the purpose of enhanced Gustie experiences for people programs and a more efficient People team with features like the Offer Workflow Engine, People Home Base portal, Celebration tools, and automated Talk Track generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with People Ops stakeholders to translate workflows into working software driving technical design, implementation, UAT support, and release\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integration \u0026amp;amp; Systems Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, test, and maintain integrations across Workday, Greenhouse, Lattice, Slack, and Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain custom MCP (Model Context Protocol) servers that give AI agents structured access to People Systems data where no native tool MCP exists\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-Powered Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate the Anthropic API (Claude) to build intelligent internal tools including QPR coaching agents, HR front door chatbots, and ticket deflection workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design prompts, handle structured outputs, and build safe, reliable AI-assisted workflows for People Ops use cases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document integration specs, data mappings, and system configurations in Notion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Jira sprint planning and demo work to stakeholders bi-weekly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues, identify root causes, and proactively implement corrective actions across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of full-stack software engineering experience, with production-quality work in Python, TypeScript/Node.js, or both\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience building and consuming REST APIs — including OAuth flows, rate limiting, pagination, and error handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to integrate SaaS platforms (bonus: Workday, Greenhouse, Slack, or Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI/LLM API integration — Anthropic Claude, OpenAI, or equivalent — including prompt design and response parsing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping internal tools or developer tooling with real end users and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication: you can document your own APIs, write a clear tech spec, and explain trade-offs to non-engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of sensitivity of HR data and familiarity with implications of labor law and data retention guidelines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MCP (Model Context Protocol) server architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HR Tech ecosystems: HRIS, ATS, LMS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in People Ops, HR Systems, or internal tools engineering at a high-growth tech company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with XML, XSLT, JSON, and related integration technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is between $163,370 - $204,213 in Denver, between $197,895 - $247,369/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7947424/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7413644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3302807,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"189475","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"225000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"260528","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7413644,"updated_at":"2026-07-08T16:17:33-04:00","requisition_id":"J-016557","title":"Sr Software Engineer, Database Infrastructure","company_name":"Gusto, Inc.","first_published":"2026-01-05T13:10:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced infrastructure engineer to help evolve how Gusto stores and accesses data as the company scales. You\u0026#39;ll help build a platform that lets engineering teams provision and access new datastores, evaluate and stand up highly available, horizontally scalable storage systems, and continue strengthening the resilience of the databases our product already depends on. This is a high-impact role shaping both the tools and the technology choices behind Gusto\u0026#39;s storage layer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Datastores Infrastructure Engineering team designs, builds, and operates the data platforms that power Gusto\u0026#39;s product: Kafka, MySQL, Postgres, and Redis. As Gusto grows, we\u0026#39;re rethinking how the rest of engineering provisions and accesses storage — building self-service tooling for new datastores, exploring and adopting highly available, horizontally scalable systems, and continuing to reduce blast radius and improve the resilience of the databases we already operate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the tooling and platform that let engineering teams provision and access new datastores, and evaluate and pilot highly available, horizontally scalable storage systems to meet Gusto\u0026#39;s growing needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of Kafka, from capacity planning and partitioning through performance tuning and reliability at scale, and help stand up and operate new non-relational datastores like DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate migrations and topology changes across the datastore platform (MySQL, Postgres, Redis, Kafka) with minimal disruption to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive efficiency and reliability improvements across the platform through query and consumer optimization, caching strategies, and workload management, backed by strong automation and standards for data consistency, integrity, and security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call and drive long-term, sustainable reductions in operational burden\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product engineering teams to enable rapid, reliable product development, and share knowledge to grow the team\u0026#39;s collective operating expertise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of software engineering experience building and operating large-scale infrastructure systems, with deep hands-on expertise in streaming infrastructure (Kafka) and/or non-relational datastores (DynamoDB or similar) in production at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of distributed systems fundamentals—partitioning, replication, consistency models, and failure modes—and proven experience coordinating migrations or topology changes in production with minimal disruption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running production infrastructure in the cloud, including caching systems like Redis/ValKey and streaming platforms like Kafka, with a track record of driving infrastructure optimization at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to simplify technical complexity and collaborate on technical direction across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and ability to operate in an AI-native environment, using AI tooling to drive improvements in query optimization, performance evaluation, and infrastructure automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with self-hosted distributed databases on Kubernetes (e.g., TiDB, CockroachDB, Vitess, or Citus), horizontal sharding, or service/vertical extraction from monolithic architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience working with Ruby on Rails or similar MVC frameworks at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our cash compensation amount for this role is targeted at $183,000-$200,000 /yr in Denver \u0026amp;amp; most remote locations, and $222,000-$245,000 /yr for San Francisco, Seattle \u0026amp;amp; New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7413644/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7307124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3267454,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"256842","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"305000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"353158","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7307124,"updated_at":"2026-07-01T17:02:13-04:00","requisition_id":"J-016306","title":"Sr. Staff AI/ML Engineer","company_name":"Gusto, Inc.","first_published":"2025-10-23T16:00:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll design, build, and scale the AI platform that empowers Gusto\u0026#39;s internal teams to build intelligent agents and deliver customer value. This includes developing core platform capabilities — agent orchestration, RAG infrastructure, eval tooling, model serving, prompt management, observability, and safety guardrails — that enable product teams to rapidly build, test, and ship AI-powered experiences. You\u0026#39;ll own the full lifecycle from problem framing to production deployment, ensuring the platform is reliable, performant, and easy to adopt. As a Staff MLE, you\u0026#39;ll also shape technical standards, drive architectural decisions, and mentor engineers across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll join the CoreX AI Platform team, responsible for building the foundational AI infrastructure that Gusto\u0026#39;s internal app teams rely on to create and ship intelligent agents. We\u0026#39;re a small, high-impact group of ML engineers and platform builders working closely with Product Engineers, PMs, and Designers across the company. We move fast, prototype boldly, and focus on making it easy for any team a\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable platform services — agent orchestration, RAG pipelines, eval frameworks, model serving — that internal teams use to ship AI-powered products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical strategy and architecture for the AI platform, including model lifecycle, observability, safety guardrails, and evaluation infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with app teams, PMs, and Designers to understand their AI needs and deliver platform capabilities that unblock them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, harden, and operate shared infrastructure that powers intelligent agents across Gusto (e.g., retrieval, routing, prompt management, content selection).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI/ML research; rapidly prototype and productionize new techniques that strengthen the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish robust practices for validation, deployment, monitoring, and ongoing performance management of platform services and the agents built on them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical strategy, tradeoffs, and impact clearly to executives and non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers across teams, raising the bar on AI/ML best practices and fostering a culture of pragmatic innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here’s what we’re looking for\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years building and deploying end-to-end AI/ML systems, with experience designing platform-level infrastructure that other engineering teams build on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in one or more areas: LLMs, NLP, retrieval/RAG, agent orchestration, deep learning, or reinforcement learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building LLM-based applications and agentic workflows — including prompt engineering, retrieval design, evaluation, and production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with modern ML frameworks (PyTorch, TensorFlow, Hugging Face) and cloud platforms (GCP, AWS, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Python skills and sound software engineering fundamentals — testing, code review, CI/CD, reliability, and API design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record shipping impactful AI/ML projects to production, ideally in a platform or infrastructure context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead cross-functionally, influence technical direction, and communicate clearly with both engineers and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. or Master\u0026#39;s in CS, ML, Statistics, Mathematics, or related field is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $245,000-272,000 in Denver \u0026amp;amp; most remote locations, and $288,000-321,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7307124/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7524662","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333439,"location":{"name":"San Francisco, CA - Hybrid; New York, NY - Hybrid;"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7524662,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"E-000121","title":"Staff Data Scientist - Time Products","company_name":"Gusto, Inc.","first_published":"2026-01-09T18:46:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is looking for a highly skilled and motivated Staff Data Scientist to join our Time Products Data Science team. In this role, you\u0026#39;ll leverage experimentation, statistical inference, and causal analysis to drive strategic decisions that shape how small businesses track their employees\u0026#39; time. The ideal candidate is a trusted data storyteller with strong statistical and coding skills, and a genuine passion for building products that make work better for employers and employees alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with Product, Engineering, Design, and Finance partners embedded in our Time product teams — becoming the go-to data expert for your domain, defining and tracking metrics that reflect product health and customer outcomes, and surfacing insights that inform roadmap decisions. You\u0026#39;ll also integrate AI-assisted practices to expand the reach and rigor of your analysis across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead:\u0026lt;/strong\u0026gt; Own ambiguous problems, design analysis frameworks, and introduce structure that scales across multiple product domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Partnership:\u0026lt;/strong\u0026gt; Collaborate with product managers, engineering leads, designers, and operations teams to proactively identify opportunities, align on strategy, and guide data-informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Rigor:\u0026lt;/strong\u0026gt; Apply advanced statistical methods, causal inference, experimentation, and AI-assisted analytics to surface drivers of product performance, separating signal from noise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Measurement:\u0026lt;/strong\u0026gt; Design, analyze, and interpret experiments; ensure insights highlight trade-offs and limitations based on sample size and data quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution:\u0026lt;/strong\u0026gt; Deliver multiple high-impact projects, balancing trade-offs to maximize business value, and maintain clear expectations of deliverables and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Present complex findings in a structured, compelling way to technical and non-technical stakeholders, fostering a data-informed mindset across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Independence:\u0026lt;/strong\u0026gt; Work with minimal guidance to prioritize, create, and deliver data science roadmaps, proactively resolving conflicts or misalignment across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scaling the Craft:\u0026lt;/strong\u0026gt; Mentor other data practitioners, up-level team best practices in experimentation, statistical modeling, and metric interpretation. Drive improvements in data quality, rigor, and adoption of better data capabilities leveraging AI-native tools and workflows across the org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7–10 years of experience in Data Science at a product-focused software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and comfort with Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply statistical methods, causal inference, AI tools, and experimental design to real business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with a track record of influencing cross-functional stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading large, technically complex projects with clear business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, resilient problem-solver who independently structures ambiguous problems into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring others and raising the bar for data science craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in a quantitative field (Statistics, Economics, Computer Science, Applied Math, etc.) or equivalent industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $155,000/yr - $189,000/yr in Denver, and $190,000 - $230,000 for San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74517,"name":"Data","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7524662/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451858,"location":{"name":"Denver, CO;New York, NY;Atlanta, GA;Seattle, WA;United States - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7947684,"updated_at":"2026-06-30T18:33:18-04:00","requisition_id":"J-017283","title":"Staff Software Engineer,  AI Developer Tools","company_name":"Gusto, Inc.","first_published":"2026-06-05T16:07:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, \u0026quot;AI-native\u0026quot; development lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of \u0026quot;superpowers\u0026quot; tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Technical Leadership \u0026amp;amp; Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate \u0026amp;amp; Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution: You don\u0026#39;t just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver \u0026amp;amp; most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York \u0026amp;amp; Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":103880,"name":"United States - Atlanta, GA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7947684/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8035802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3483421,"location":{"name":"San Francisco, CA;New York, NY;Ontario, CAN - Remote;Toronto, Ontario, CAN - Remote;United States - Remote"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"178525","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"212000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"245472","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8035802,"updated_at":"2026-07-27T19:35:11-04:00","requisition_id":"J-017522","title":"Staff Software Engineer, Business Money","company_name":"Gusto, Inc.","first_published":"2026-07-10T19:38:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you’ll play a significant role in building new products and scaling existing ones to further evolve Gusto’s product offerings. Your work will focus on improving our customers’ financial tools, helping them spend less time managing their finances and more time focusing on their businesses. You will collaborate with a team of highly skilled professionals, contributing engineering expertise throughout the product development lifecycle—from ideation and design to architecture, development, release, and post-release monitoring and scaling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, the Business Money team is on a mission to support small and medium-sized businesses by providing financial tools that help them manage cash flow and run their businesses with confidence. The suite of products we own includes (but is not limited to) Bill Pay, Invoicing, Expenses, Payroll Bridge (Payroll Line of Credit to fund payroll), and a Cash Flow Dashboard that offers a comprehensive view of business finances.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team is relatively small but operates at a fast, startup-like pace. In less than two years, the team has effectively created a new business vertical called Gusto Money, delivering multiple large scale 0-1 products that help small businesses have more control over their business finances and greater confidence in making financial decisions. As we continue to expand our offerings across business finance, accounting, and cash flow management, this is a great opportunity to apply your skills and help shape the future of Gusto Money.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build products \u0026amp;amp; services and scale the platform that powers business money and accounting experiences at Gusto\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of projects, ensuring they meet high standards of quality and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt the latest best practices for using AI technologies across all aspects of product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in a highly supportive environment working with others to drive productivity and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive the product development process from concept to launch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting, building, and testing large-scale and resilient distributed systems and/or software platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maximizes the use of AI tooling while guiding the team in adopting modern AI practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable dealing with ambiguity and working with quick iteration cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate technical complexity and help facilitate informed tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to collaborate across different functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead, leading the work of multiple engineers on multi-quarter projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice, but not required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Fintech industry building scalable backend systems to power financial services and products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with accounting, bookkeeping, tax, or financial reporting systems and a strong understanding of accounting workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with small business accounting or tax domains, including concepts such as ledgers, reconciliations, financial statements, payroll accounting, or tax compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruby/Ruby on Rails, GraphQL, React, Typescript, AWS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":82374,"name":"Canada - Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8035802/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7760341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399909,"location":{"name":"San Francisco, CA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7760341,"updated_at":"2026-07-09T17:56:28-04:00","requisition_id":"E-0000124","title":"Staff Software Engineer, Core AI Platforms","company_name":"Gusto, Inc.","first_published":"2026-03-27T14:46:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s AI product platforms — the shared systems that our product teams build upon — to serve small business owners every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full lifecycle of foundational systems: deliver production AI agent systems — multi-agent orchestration, tool/workflow registries, agent-to-agent handoffs, human-in-the-loop escalation, and long-running conversation state, shaping architecture early in the design process, building self-service internal features and APIs, and owning their performance long after launch. That means engineering the core business engine, enabling product teams with reliable backend services, and setting the engineering standard for those around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design and maintain evaluation frameworks across offline and online environments — including golden datasets, LLM-as-judge pipelines, and production replay — while establishing regression gates and end-to-end observability and tracing for agent runs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Design, build, and test Gusto core platform services – communications, reporting, dashboards, access, workflows, risk, payments, and compliance capabilities, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Collaborate with our Product Engineering, Product Management, Data, and Design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Build platforms that engineering teams rely on, and trust to deliver products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Hands-on experience taking AI/LLM capabilities to production — agent orchestration, tool integration, retrieval, and evaluation/feedback loops that keep AI improving safely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; AI fluency: fluent, daily use of AI coding assistants (e.g., Claude Code, or equivalent AI harness) across the development lifecycle — writing, reviewing, debugging, and documenting code — with strong judgment on when to apply them, how to evaluate output quality, and how to stay current as the tooling evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Passion for creating scalable, efficient platforms for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do you prefer heavy feature development instead? Check out our Staff Software Engineer, Core Products job listing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":59937,"name":"United States - Remote","location":null,"child_ids":[103880,103881,103882,103883,103884,103893,103894,103895,103896,103897,103898,103899,103900,103901,103902,106032,106033,94489,94490,94491],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7760341/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/8008696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472424,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":8008696,"updated_at":"2026-07-21T14:37:51-04:00","requisition_id":"J-017500","title":"Staff Software Engineer, Core Products","company_name":"Gusto, Inc.","first_published":"2026-06-24T19:49:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join the teams behind Gusto\u0026#39;s customer-facing products — the features and experiences that small business owners and their employees rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Gusto core products such as\u0026amp;nbsp;\u0026lt;strong\u0026gt;Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro\u0026lt;/strong\u0026gt;, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then\u0026amp;nbsp;\u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our\u0026amp;nbsp;\u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;scalable solutions that eliminate customer pain;\u0026amp;nbsp;\u0026lt;strong\u0026gt;passion for creating memorable experiences for customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8008696/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7947658","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451848,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"223160","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"265000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"306845","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7947658,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":"J-017285","title":"Staff Software Engineer, Developer Productivity Async","company_name":"Gusto, Inc.","first_published":"2026-05-26T13:49:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on the Developer Productivity - Async team, you will work on improving developer productivity by enhancing the tools and systems used by product engineers. You will focus on asynchronous processing, ensuring that our applications are efficient, reliable, and scalable. Your work will involve maintaining and improving the infrastructure that supports background jobs and asynchronous communication between our applications using technologies such as Sidekiq and Karafka.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Developer Productivity team is dedicated to elevating the way engineers work at Gusto. We believe that the right tools, systems, and processes can unlock extraordinary impact across the entire engineering organization. Our goal is to equip every builder with the support they need to do their best work, from the platforms they rely on daily to the workflows that keep teams moving efficiently. We treat our fellow engineers as both customers and partners, and we are driven by a deep commitment to lifting each other up and amplifying the craft of software development at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and solve inefficiencies in the tooling, APIs, and feedback mechanisms available to product engineers to improve developer productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, pitch, plan, measure, and implement solutions iteratively, utilizing AI tools to perform large scale code migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with product engineering colleagues to anticipate and address upcoming changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain services, abstractions, and architecture to support product engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the use of Kafka and Sidekiq for asynchronous processing and communication for the growing number of applications at Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harden the async infrastructure to be resilient in the face of heavy loads across a wide variety of use cases, utilizing LLMs to reduce incident resolution time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 10+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker with a strong ability to communicate effectively across technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with architectural thinking and delivering solutions through code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Ruby and Rails, including developer tooling for large engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with colleagues as both customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with asynchronous processing using Sidekiq and/or Kafka.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of improving developer productivity through tooling, infrastructure enhancements, and the strategic use of AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $189,000-210,000 in Denver \u0026amp;amp; most remote locations, and $220,000-250,000 for San Francisco \u0026amp;amp; New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7947658/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7673999","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376564,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7673999,"updated_at":"2026-07-13T15:58:15-04:00","requisition_id":"J-017025","title":"Staff Software Engineer, Growth (Revenue Enablement)","company_name":"Gusto, Inc.","first_published":"2026-06-18T17:48:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for a seasoned full-stack software engineer to join Gusto’s Growth team and lead the next generation of AI-powered customer acquisition, onboarding, and lifecycle engagement experiences. This role is best suited for an engineer who enjoys operating across the full product lifecycle, from shaping early concepts and technical direction through launch, evaluation, iteration, and long-term ownership in production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On this team, you’ll help define and build customer-facing AI systems that make Growth experiences more effective, more personalized, and easier to scale. In particular, this role will focus on two strategic areas: building an AI Voice Agent that supports onboarding of new customers, and building and scaling AI-driven email experiences across the funnel powered by ACE, our LLM-powered content generation engine. The expectation is not just experimentation, but clear ownership of production workflows and measurable customer impact within Growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate AI-powered Growth experiences across onboarding and lifecycle engagement, with a focus on conversational and communication-driven product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical strategy and implementation for an AI Voice Agent that helps onboard customers, including the product workflows, backend integrations, safety controls, and evaluation loops needed to make the experience reliable in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale AI-driven email systems across the funnel using ACE, including generation workflows, orchestration, experimentation, quality controls, and iteration based on product feedback and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Data, Design, Marketing, and Platform teams to understand customer pain points, identify Growth opportunities, prototype quickly, and ship improvements that move acquisition, activation, and conversion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design reliable APIs, backend services, and frontend experiences that support personalized onboarding, communications, workflow automation, and other customer-facing Growth journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong engineering patterns for applied AI development, including prompt design, tool integration, evaluation-driven iteration, observability, and safe rollout practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team make good long-term architectural decisions around conversational systems, outbound communication workflows, and the supporting platform capabilities they depend on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and raise the bar on technical execution, product quality, and responsible use of AI across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience building and shipping customer-facing product experiences at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building full-stack systems, including frontend applications, backend APIs, and production services with clear ownership after launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Growth-related product areas such as onboarding, communications, workflow automation, CRM, lifecycle marketing, or adjacent customer journey systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong applied AI fluency, including experience with prompt design, tool integration, conversational experiences, content generation systems, or evaluation-driven iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter initiatives that solve ambiguous engineering problems and produce measurable business and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and engineering judgment, with the ability to balance experimentation speed with quality, reliability, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across engineering and business stakeholders, especially in product areas where technical decisions directly affect customer experience and funnel performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of mentoring engineers and helping teams scale their impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7673999/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7993674","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3467599,"location":{"name":"New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7993674,"updated_at":"2026-07-27T13:03:55-04:00","requisition_id":"J-017316","title":"Staff Software Engineer, HR Experiences","company_name":"Gusto, Inc.","first_published":"2026-07-27T13:02:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join Gusto\u0026#39;s HR Experience team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Half the American workforce works at a small business, and most of those businesses can\u0026#39;t afford a real HR team. When they hit an HR decision they don\u0026#39;t have the expertise for — a termination, a comp change, setting a time-off policy for the first time — they either pay for expensive outside help or guess, even though the right answer depends on rules that vary across 50 states and hundreds of localities. HR Experience is building that expertise directly into Gusto: compliant HR guidance and documentation, built natively for both the employer creating it and the employee receiving it, in a domain where the compliance bar is real — \u0026quot;mostly right\u0026quot; isn\u0026#39;t good enough.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also help drive the other half of HR Experience\u0026#39;s mission: using AI to make Gusto\u0026#39;s human HR Partners faster and more effective, so more small businesses can get real HR support without needing to hire their own HR team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping small businesses get HR infrastructure they can actually rely on — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test across Gusto\u0026#39;s HR experience — the employer-facing document and guidance tools, and the employee-facing side of that same experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI tools and agents that help scale Gusto\u0026#39;s HR Partners team, automating the compliance and document workflows human HR partners handle today\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our customers genuinely love\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance/HR Domain Expertise (Preferred): experience building products in regulated, compliance-heavy domains (HR, payroll, benefits, tax, or similar), especially where requirements vary by state or locality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving large, cross-functional projects end-to-end through ambiguity — scoping, sequencing, and unblocking without needing the problem pre-broken-down; aligning multiple stakeholders and working with multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively uses agentic coding tools (for example, Claude Code or Codex) as part of your daily engineering workflow, and has used them to meaningfully accelerate yourself and others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with, or strong interest in, building agents and MCP tools — and judgment about applying them safely in domains where \u0026quot;mostly right\u0026quot; isn\u0026#39;t good enough\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Others:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation range for this role is $199,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7993674/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7985861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3465394,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7985861,"updated_at":"2026-07-21T17:13:57-04:00","requisition_id":"J-017335","title":"Staff Software Engineer, Payroll Canada","company_name":"Gusto, Inc.","first_published":"2026-07-21T17:07:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Staff Software Engineer to join Gusto\u0026#39;s Payroll Canada team, where you\u0026#39;ll help build and scale the payroll experience for Canadian businesses. This is a\u0026amp;nbsp;\u0026lt;strong\u0026gt;0-to-1 opportunity\u0026lt;/strong\u0026gt;, meaning you\u0026#39;ll be building core payroll capabilities for a new market largely from scratch, not just extending an established product. This is primarily a backend role which involves designing and evolving the services and business logic that power Canadian payroll with full-stack components where that logic surfaces to customers via GraphQL. You\u0026#39;ll own complex technical problems end-to-end, partner closely with Product and Platform teams, and help bring Gusto\u0026#39;s payroll product to a new country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Payroll Canada team is building Gusto\u0026#39;s payroll product for the Canadian market, from internal (Gusto-on-Gusto) payroll to external customers running payroll for their own employees. We own the backend services and business logic that handle Canadian payroll calculations, compliance, and remittances, and we connect that logic to the frontend through GraphQL. Our work sits at the intersection of backend product engineering and a new, fast-moving market launch, in a highly regulated domain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what you\u0026#39;ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain backend services and business logic that power Canadian payroll — calculations, compliance, remittances, and related workflows - on Gusto’s Ruby on Rails platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect backend logic to the frontend through well-designed GraphQL APIs, partnering with frontend engineers on the full user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own a primary domain within Payroll Canada, taking responsibility for correctness, scalability, and long-term evolution as the product and customer base grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical partner across Product, Design, Data, Compliance, and Operations to deliver accurate, compliant, and customer-impacting solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and drive architecture and design documents, balancing near-term delivery with long-term platform goals as we expand in Canada\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted development tools to accelerate development, improve code quality and testing, and help normalize and spread effective AI usage across the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here\u0026#39;s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with a strong focus on backend development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable venturing into full-stack work when needed, even if your primary strength is backend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools (LLMs, Claude Code, Cursor) to accelerate development, improve code quality and build testing. Comfortable helping teams adopt effective, responsible AI-assisted development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large, complex codebases and a demonstrated ability to improve them incrementally without breaking things. Designing, building, and testing production level code that functions at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking and design skills, able to build mental models of unfamiliar systems, ask the right questions, and produce clear analysis others can act on, while designing for performance, scalability, and reliability in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating across teams as a technical partner, communicating technical complexity clearly to product and design partners and helping the team navigate tradeoffs with full context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more backend programming languages; experience with Ruby is strongly preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or experience with payroll, tax, or compliance domains a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7985861/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7982781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464346,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7982781,"updated_at":"2026-07-16T13:02:15-04:00","requisition_id":"J-017349","title":"Staff Software Engineer, PEO Benefits","company_name":"Gusto, Inc.","first_published":"2026-07-16T13:02:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for seasoned full-stack software engineers to join Gusto’s PEO Benefits team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto is standing up a Professional Employer Organization (PEO) — one of the biggest new bets in the company — and Benefits is the anchor of the offering. At the core is a national Master Health Plan that can unlock ~20–25% lower healthcare costs for small businesses through pooled purchasing power, something most PEOs can\u0026#39;t pull off in year one. You\u0026#39;d be joining the engineering team building the systems that make that real.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is rare greenfield scope inside a company with real scale and real customers. You get to make foundational architectural decisions, not maintain someone else\u0026#39;s.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you\u0026#39;ll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, and test\u0026lt;/strong\u0026gt; the Gusto PEO Benefits experience - the benefits shopping and plan-recommendation flows, carrier integrations, MCP tools, agents that automate operational and customer support processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale one of the largest Ruby/Rails and Javascript/React applications in the world\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then \u0026lt;strong\u0026gt;prototype, iterate, and launch daily\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build products that our \u0026lt;strong\u0026gt;customers genuinely love\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PEO Expertise (Preferred):\u0026lt;/strong\u0026gt; 3+ years of experience with PEO, with direct experience building PEO flows in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving large, cross-functional projects end-to-end through ambiguity — scoping, sequencing, and unblocking without needing the problem pre-broken-down; aligning multiple stakeholders and working with multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curiosity and experimentation with emerging AI frameworks\u0026lt;/strong\u0026gt;, applying and sharing best practices to evaluate and scale AI use safely across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Others:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in, or interest working in, Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for a collaborative, test-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build well-structured, maintainable, well-documented code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across engineering teams and with business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":106344,"name":"Canada - Toronto, Ontario - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":103893,"name":"United States - Los Angeles, CA - Remote","location":null,"child_ids":[],"parent_id":59937},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null},{"id":103901,"name":"United States - Seattle, WA - Remote","location":null,"child_ids":[],"parent_id":59937}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7982781/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7943169","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450586,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7943169,"updated_at":"2026-07-10T19:37:43-04:00","requisition_id":"J-017308","title":"Staff Software Engineer, Pricing and Packaging Engineering","company_name":"Gusto, Inc.","first_published":"2026-06-25T15:55:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team is looking for Staff Software Engineer to drive the development of Gusto’s internal Commerce Platform solutions. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build a reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Pricing \u0026amp;amp; Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform, including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers, product managers, designers, and data scientists working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and architecture for parts of the Commerce Platform, including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet business needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and cross-functional engineering teams (Growth, Onboarding, product teams) to define the platform’s technical roadmap and drive adoption across Gusto.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end delivery of complex, ambiguous projects from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to-market for new offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful applicants typically have 8+ years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing, and packaging domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead cross-functional technical initiatives, influence without authority, and align engineering, product, and business stakeholders around a shared technical vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor engineers to maximize their performance and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that travel to Gusto\u0026#39;s office for onboarding is required for this position.\u0026lt;/strong\u0026gt; If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7943169/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7986047","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3465461,"location":{"name":"Denver, CO;San Francisco, CA;New York, NY"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"227368","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"270000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"312632","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7986047,"updated_at":"2026-07-10T19:42:50-04:00","requisition_id":"J-017337","title":"Staff Software Engineer, Retirement AI","company_name":"Gusto, Inc.","first_published":"2026-06-22T14:38:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a key engineer helping us ship real, user-facing AI at Gusto Retirement. This role is all about bias to action: owning problems end-to-end, getting working software in front of customers, and iterating quickly. You’ll work closely with a small, senior team to implement language-model-powered experiences. If you like being hands-on, making pragmatic technical decisions, working closely with product \u0026amp;amp; design partners, and turning ideas into production features, you’ll be a great fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small, focused AI product team building practical, high-impact experiences to help people save for retirement at Gusto Retirement. The team is senior, collaborative, and very execution-focused—PMs bring strong ideas, and we own the execution fully. We work closely with product, design, and partner engineering teams, but keep tight ownership of our priorities and roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and ship production features that use large language models to solve real customer problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and integrate LLMs (prompting, tool loops, evaluation, monitoring, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make pragmatic architecture decisions, de-risk tricky areas, and keep the work unblocked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and design to refine ideas, shape scope, and iterate quickly on end-to-end experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to integrate with existing systems and unblock dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, reliable, well-tested code that ships quickly and scales well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of software engineering experience building and shipping production products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience implementing LLM-powered features (e.g., RAG flows, agents, tool loops, workflow automation with language models, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering skills (e.g., services, APIs, data flows); comfortable spending most of your time coding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or heavily contributing to a team’s execution: sprints, Jira, scoping, and cross-functional coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias to action: you default to trying things, iterating, and learning, rather than getting stuck in analysis or waiting for direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator who can work well with product, design, and other engineering teams without needing a formal management title.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with Ruby on Rails (or any comparable language), React (or any comparable library).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $187,000-$234,000 in Denver \u0026amp;amp; most remote locations, and $227,000-$284,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null},{"id":63926,"name":"United States - New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7986047/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7918214","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441745,"location":{"name":"San Francisco, CA"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"197895","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"235000","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"272106","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7918214,"updated_at":"2026-07-10T19:52:56-04:00","requisition_id":"J-017243","title":"Staff Software Engineer, Tax Experiences","company_name":"Gusto, Inc.","first_published":"2026-07-06T18:13:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a small group of talented engineers, designers, data scientists, and product managers working to improve the experience of collecting, calculating, paying, and filing taxes. Our team aims to make the complexity of dealing with hundreds of tax agencies disappear and to make compliance easy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We own everything a customer sees and does around taxes: from onboarding through ongoing account management, payments, and filings. We make sure that communication about those experiences is clear and actionable, and that the underlying systems are reasonable and sustainable to build on.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This team is responsible for the full stack of work, not just the frontend. We implement work up and down the stack to build these delightful experiences, and we partner regularly with all of the teams in the Tax Organization and many teams outside of it as well.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is one of the most important teams at Gusto. Most companies know how to pay their people, but many companies don\u0026#39;t know how to properly withhold, pay, or file taxes. One of the reasons that they pay for Gusto every month is the exact product that we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute on the technical strategy for your team\u0026#39;s domain in alignment with team and group-level OKRs, and contribute to the broader Tax Engineering roadmap through collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test the experience that enables people to add and update their tax information at Gusto.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the needs of our customers, employers and employees who rely on Gusto to ensure that their taxes are collected, calculated, and filed correctly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on complex and ambiguous problems with partnerships across Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the software platform that powers multiple 1st and 3rd party products and serves millions of businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow fellow engineers working to create holistic and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the product development process from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the productivity and happiness of our teams with the design systems, components, and interfaces you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in a highly supportive environment working with others to drive productivity and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize long-term investments to improve foundational systems and architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to product decisions: identify where AI can reduce customer effort, simplify complex tax workflows, and surface proactive guidance before customers know they need it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience with expertise in React, TypeScript, as well as experience with Ruby on Rails, SQL, or other backend languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one of these domains is preferred: Payroll, Taxes, or Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large, complex codebases and a demonstrated ability to improve them incrementally without breaking things. Designing, building, and testing production level code that functions at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools to accelerate development, improve code quality, and build testing. Familiar with AI-assisted development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A preference for working collaboratively with people, not in a silo. Pairing, thought partnership, and shared investigation feel natural, not like overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate technical complexity clearly to product and design partners, and help the team navigate tradeoffs with full context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking: the ability to build mental models of unfamiliar systems, ask the right questions, and produce clear analysis that others can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Please note that a two day travel to a Gusto office for onboarding is required for this position.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;If you have any questions regarding this requirement, please share with your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver \u0026amp;amp; most remote locations, and $197,000–$247,000 for San Francisco \u0026amp;amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1020,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":523,"name":"United States - San Francisco, CA","location":"San Francisco, CA, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7918214/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7833882","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Denver, CO"},"metadata":[{"id":58381966,"name":"Start of Entry","value":null,"value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":null,"value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":null,"value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7833882,"updated_at":"2026-06-25T15:40:57-04:00","requisition_id":null,"title":"Summer Opportunities - Retirement Sales AE","company_name":"Gusto, Inc.","first_published":"2026-04-20T17:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Mid-Level Retirement Account Executive (401k Sales)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Mid-Level Retirement Account Executive at Gusto, you will support small and mid-sized businesses by helping them adopt, expand, and convert 401(k) and retirement plans. In this role, you’ll act as a consultative retirement advisor, engaging customers through a blend of inbound opportunities and targeted outbound outreach into high-propensity accounts within Gusto’s existing customer base. You’ll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on high-volume SMB deal cycles, while also supporting slightly more complex mid-sized customers that require deeper discovery and coordination. You’ll guide business owners through retirement decisions by educating them on plan options, compliance basics, tax advantages, and employee benefits—driving meaningful ARR growth while building strong sales fundamentals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Inbound \u0026amp;amp; Targeted Outbound Retirement Sales Motion\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a mix of consultative inbound retirement opportunities and targeted outbound outreach into high-propensity customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a structured, insight-led outbound motion into Gusto’s customer base, tailoring outreach based on company maturity, payroll signals, benefits footprint, and prior engagement history.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own high-volume SMB retirement sales cycles from discovery through close, with exposure to moderately complex mid-size customer deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end sales process for high-propensity SMB accounts, from initial discovery of retirement needs to final plan adoption and \u0026quot;Plan Sponsor\u0026quot; authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Consultative Retirement Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct daily consultative retirement conversations to understand customer goals related to hiring, retention, tax strategy, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customers on 401(k) basics, plan design options, pricing, employer match considerations, and conversion timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the value of Gusto’s retirement solution as a simple, modern alternative to legacy providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Competitive Plan Migration \u0026amp;amp; Switcher Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers who maintain existing 401(k) plans with external providers and are seeking to migrate to Gusto’s Retirement platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery to collect and review existing plan documentation, contracts, and service agreements, ensuring a clear understanding of plan structure, pricing, and fiduciary obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Gusto’s Legal, Compliance, and Retirement Operations teams to design a compliant switcher strategy that meets regulatory requirements and platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through the end-to-end plan switcher process, setting clear expectations, mitigating risk, and ensuring a seamless transition to Gusto’s retirement offering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management \u0026amp;amp; Sales Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain an organized retirement sales pipeline in Salesforce, including accurate call notes, opportunity updates, and follow-up tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support forecasting accuracy by keeping pipeline stages and close dates up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Retirement Product, Marketing, Operations, and Compliance to ensure smooth deal handoff and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Market Insight \u0026amp;amp; Customer Feedback\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture complex customer questions, objections, and competitive insights from daily conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share feedback with leadership and cross-functional partners to help refine messaging, sales plays, and enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Quota Ownership \u0026amp;amp; Performance Accountability\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and work toward achieving a monthly ARR quota driven by new 401(k) sales, plan switchers, and customer expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with consistency and urgency in a high-activity, high-expectation sales environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily team huddles and 1:1s to review priorities, pipeline, and skill development areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seek coaching and apply feedback to improve discovery, objection handling, and close rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team success by sharing learnings, talk tracks, and wins\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Here’s What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of quota-carrying sales experience as an Account Executive, Account Manager, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with outbound prospecting, including calls and email-based outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, benefits, fintech, or financial services preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or exposure to 401(k), retirement, or benefits sales is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce CRM and sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organization, and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learner\u0026#39;s mindset with a deep commitment to continued growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Motivation to thrive in a fast-paced, metrics-driven role while helping small businesses support their employees’ financial futures\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1144,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/gusto/jobs/7991685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3466830,"location":{"name":"Denver, CO - Hybrid;Phoenix, AZ;Los Angeles, CA;Chicago, IL"},"metadata":[{"id":58381966,"name":"Start of Entry","value":"24.36","value_type":"short_text"},{"id":58396540,"name":"Midpoint","value":"27.41","value_type":"short_text"},{"id":58396622,"name":"Max of Mature","value":"30.45","value_type":"short_text"},{"id":58381985,"name":"Variable Pay Target","value":null,"value_type":"short_text"}],"id":7991685,"updated_at":"2026-07-21T13:58:45-04:00","requisition_id":"J-017347","title":"Technical Tax Support Specialist","company_name":"Gusto, Inc.","first_published":"2026-06-18T19:10:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.2;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Gusto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Gusto, we\u0026#39;re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/total-rewards\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt; \u0026lt;u\u0026gt;Total Rewards philosophy\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Tax Support Specialist,\u0026amp;nbsp; you will have the unique opportunity to join a specialized role on our Tax Operations team. Your role will help Gusto prevent customer pain and improve our influence with payroll tax agencies by supporting them via phone and email. You will help strengthen cross functional relationships and provide support to multiple teams across CX, enabling them to work more efficiently and effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Technical Tax Support team sits within Tax Operations and serves as a specialized bridge between Gusto, payroll tax agencies, and internal partners across CX. We help prevent customer pain by resolving complex tax filing and payment issues, improving responsiveness, and creating a more direct, trusted line of communication with agencies. Because the team tracks trends, surfaces feedback, and partners closely with groups like TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations, our work directly shapes better processes and better customer outcomes. As a growing workstream, TTS offers the opportunity to contribute to operational excellence while helping build scalable support experiences that strengthen compliance and peace of mind for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what you’ll do day-to-day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing \u0026amp;amp; payment issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI platforms to streamline communication, automate processes and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to resolve customer concerns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here’s what we\u0026#39;re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-3 years of Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer obsessed focused and delivering the highest quality of support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of payroll taxes, tax returns, and filing processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify trends and understand impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, critical thinking skills, and data-driven mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and improvement mentality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An AI explorer that is committed to an AI native culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our cash compensation amount for this role is\u0026amp;nbsp;$26.19/hr to $32.30/hr in Denver \u0026amp;amp; most major metro locations, and $26.84/hr to $34.00/hr for Los Angeles.. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately \u0026lt;strong\u0026gt;2-3 days \u0026lt;/strong\u0026gt;per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto\u0026#39;s subsidiary, whose physical office is in Scottsdale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\u0026#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out \u0026lt;a href=\u0026quot;https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform\u0026quot;\u0026gt;this form\u0026lt;/a\u0026gt; and a member of our team will get in touch with you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Gusto takes security and protection of your personal information very seriously. Please review our \u0026lt;a href=\u0026quot;https://gusto.com/about/careers/fraudulent-activity-disclaimer\u0026quot;\u0026gt;Fraudulent Activity Disclaimer\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personal information collected and processed as part of your Gusto application will be subject to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://gusto.com/about/careers/applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Gusto\u0026#39;s Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":62008,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4645,"name":"United States - Denver, CO","location":"Denver, CO, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7991685/ai_opt_out"}],"meta":{"total":78}}