{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4700450005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4438133005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4700450005,"updated_at":"2026-05-29T18:27:54-04:00","requisition_id":"2112","title":"Accounting Manager","company_name":"Golden Pet Brands","first_published":"2026-05-29T18:27:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Accounting Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Hands-on Accounting Manager responsible for preparing and reviewing journal entries, supporting the monthly/quarterly/annual close, and ensuring accurate and timely financial reporting in a fast-\u0026amp;nbsp;growing CPG environment. This role requires strong technical accounting skills across a broad range of\u0026amp;nbsp;functional areas, including revenue, AR, finished goods inventory, payroll, fixed assets, lease\u0026amp;nbsp;accounting, and debt. The ideal candidate thrives in a dynamic, high-growth environment and brings\u0026lt;br\u0026gt;rigor, process discipline, and reporting experience consistent with external reporting standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Accounting \u0026amp;amp; Close\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review journal entries and account reconciliations; support monthly, quarterly, and annual close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform variance analysis and ensure compliance with internal controls and accounting policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support preparation of schedules, footnotes, and disclosures for external financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver audit-ready schedules and respond to external auditor requests; support internal control documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements to enhance efficiency, accuracy, and controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue \u0026amp;amp; Accounts Receivable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee revenue-related journal entries including sales deductions, allowances for returns, and promotional accruals in accordance with ASC 606.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, maintain, and document AR reserves including bad debt, chargebacks, and rebates; partner cross-functionally to monitor trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile gross-to-net revenue schedules and support management review of revenue-related disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Inventory (Finished Goods)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review entries for finished goods inventory including cost adjustments, write-offs, and excess/obsolete reserves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor inventory balances and partner with Operations on aging analysis, risk identification, and variance investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support inventory-related disclosures and audit schedules for external reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payroll Accounting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Record payroll journal entries, accruals, and related liabilities in coordination with HR and third-party payroll providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile payroll accounts and ensure proper classification of compensation, benefits, and employer taxes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fixed Assets\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee maintenance of the fixed asset sub-ledger; record additions, disposals, transfers, and depreciation in accordance with ASC 360 and company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review fixed asset roll forward schedules and related disclosures for external reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lease Accounting (ASC 842)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the lease accounting portfolio including ROU asset and lease liability entries, modifications, and remeasurements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Legal and Real Estate on new and modified agreements; maintain and prepare disclosure schedules.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Loans \u0026amp;amp; Debt Accounting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Record and reconcile debt instruments including term loans and revolvers; maintain amortization schedules for debt issuance costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare interest expense accruals and support debt covenant compliance tracking and related financial reporting disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to streamline close processes, improve reconciliation templates, and strengthen controls across assigned areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the accounting team to document and update standard operating procedures as the business evolves.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting or Finance; CPA preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive accounting experience; experience in a public company or Big 4/regional public accounting environment strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with external financial reporting and audit support, including preparation of schedules, footnotes, and work papers consistent with external reporting standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of internal controls over financial reporting; SOX experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong CPG industry background; expertise in trade deductions, allowances, reserves, and promotional accruals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency in ASC 606 (revenue), ASC 842 (leases), and ASC 360 (fixed assets)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with ERP systems (SAP, NetSuite, or similar) and advanced Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills and ability to manage competing close deadlines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $108,700-$145,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044242005,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4684918005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4430427005,"location":{"name":"Remote (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4684918005,"updated_at":"2026-05-12T17:03:01-04:00","requisition_id":"2056","title":"Associate Copywriter","company_name":"Golden Pet Brands","first_published":"2026-04-27T17:28:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A:\u0026lt;/strong\u0026gt; Associate Copywriter\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote (El Segundo, CA and/or North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;How to Apply:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;We need 3 things from you:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Your resume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A cover letter explaining why you’re excited about this position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Writing Sample:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prompt: A 500-word email about a unique dog or a cat parenting tip. Please explain how to do it and why you think we should try it. Write it like you’re explaining it to a friend, in a way that really makes us want to try it\u0026amp;nbsp;TODAY.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When you\u0026#39;re finished, please send your writing sample to:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:writingsample@goldenpetbrands.com\u0026quot;\u0026gt;writingsample@goldenpetbrands.com\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em data-start=\u0026quot;920\u0026quot; data-end=\u0026quot;989\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; Applications without a writing sample will not be considered.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing: \u0026lt;/strong\u0026gt;Become a Word Wizard \u0026amp;amp; Revenue Rockstar at Golden Hippo Pet!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Associate Copywriter should be able to write exciting, sharp, warm, and conversational copy, have a high-level of persuasive skill, manage and own their deadlines, and have a drive to create massive revenue.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support email list by writing both content and sales emails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce copy for all marketing and educational collateral, including websites, print materials, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Edit and proofread writing of colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write content for brand order pages, upsell pages, and video scripts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute monthly email and text marketing campaign schedules with a focus on driving revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of professional, high-output creative writing or communications experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales or direct response copywriting experience is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intensive research experience using primary sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast-paced, high-volume writing (over 1,000 words a day)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take (and apply) constructive feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple projects simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn obsessively about consumer psychology, the pet industry, \u0026amp;amp; high-performing copywriting techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s Degree preferred, major in Journalism, English, Creative Writing, Screenwriting, Marketing, or Communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Next Steps:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;If our hiring team decides to move forward with your application and you successfully make it through the interview process, you’ll be invited to participate in a paid Copywriting trial, up to 2 weeks long. This paid trial is designed to test your Copywriting skills, see how well you take notes, and train you in the Golden Hippo style before onboarding you as a full-time employee.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $27.40 - $34.20, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4130054005,"name":"Creative Production","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4696730005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4436435005,"location":{"name":"El Segundo, CA and/or Burbank/North Hollywood, CA"},"metadata":null,"id":4696730005,"updated_at":"2026-05-20T09:59:57-04:00","requisition_id":"2088","title":"Chief People Officer","company_name":"Golden Pet Brands","first_published":"2026-05-20T09:59:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Chief People Officer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Chief People Officer (CPO) is a strategic executive responsible for leading the company’s people strategy in alignment with business objectives. As a key member of the executive leadership team, the CPO will drive organizational effectiveness, talent strategy, culture, and compliance. This role requires a leader who can balance high-performance culture building with the rigor, governance, and transparency.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Executive Leadership \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the CEO and Board of Directors (including Compensation Committee) on executive compensation, succession planning, and leadership development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive people strategy aligned with long-term business goals and market expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to senior leadership on organizational design, workforce planning, and change management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Public Company Governance \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with all applicable labor laws and regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and Finance on proxy disclosures, executive compensation reporting, and SEC-related people disclosures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Board and Compensation Committee materials, including CD\u0026amp;amp;A (Compensation Discussion \u0026amp;amp; Analysis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee internal controls related to HR processes in alignment with Sarbanes-Oxley (SOX) requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Talent \u0026amp;amp; Performance Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a high-performing HR organization across Talent Acquisition, Total Rewards, HR Business Partners, People Operations, and Learning \u0026amp;amp; Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee executive and enterprise-wide succession planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive performance management frameworks tied to company objectives and shareholder value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Total Rewards \u0026amp;amp; Executive Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and manage competitive compensation and equity programs aligned with public market benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Compensation Committee on executive compensation philosophy, equity plans, and say-on-pay readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transparency and competitiveness of compensation practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Culture, Engagement \u0026amp;amp; DEI\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion a strong, values-driven culture that supports business performance and employee engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Diversity, Equity, and Inclusion (DEI) strategy with measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee employee engagement strategies and action planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;People Analytics \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage data and analytics to inform decision-making and provide insights to executive leadership and the Board\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and report on key workforce metrics, including those relevant to ESG disclosures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accuracy and integrity of people data and reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Change Management \u0026amp;amp; Transformation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational transformations, including M\u0026amp;amp;A integration, restructuring, and scaling initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement change management strategies to support growth and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in executive compensation, governance, and Board engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of regulatory requirements, including SEC disclosures and SOX compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in scaling organizations and leading through change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive presence, communication, and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education: Bachelor’s Degree in Business Administration or Human Resources or closely related field (or equivalent work experience) required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Master’s Degree in HR or Business preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years’ experience in an HR leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a publicly traded company environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in scaling a fast growing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large size organization (revenues greater than $800 million)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Licensure/Certification: SPHR or SHRM-SCP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $288,000-$360,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005731005,"name":"Executive Team","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4679359005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427855005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4679359005,"updated_at":"2026-06-04T20:58:43-04:00","requisition_id":"2049","title":"Creative Video Strategist","company_name":"Golden Pet Brands","first_published":"2026-06-04T20:49:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A:\u0026lt;/strong\u0026gt; Creative Video Strategist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of this role is to concept, script, and direct high-performing paid social video ads that drive customer acquisition and growth. This role partners closely with internal production, post-production, and marketing teams to develop, test, and optimize performance creative across paid channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write and direct video ads with the goal of selling products using a data-driven, test-and-learn\u0026amp;nbsp;approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Come up with fresh and innovative concepts/angles for ads and write scripts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct actors and/or celebrity brand partners to elicit authentic and persuasive performances;\u0026amp;nbsp;Formulate and ask interview questions that elicit the most compelling soundbites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with videographers to gather video assets (i.e.identify needed video cover, set-up\u0026amp;nbsp;locations and direct videographers to shoot b-roll).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-set leadership in collaboration with Production Supervisor, production team, and\u0026amp;nbsp;camera crew.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with editors from pre-production to delivery, including providing feedback on\u0026amp;nbsp;edits, assist conceiving of graphics and on-screen text.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data, and use data to create incremental video optimizations that scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools (e.g., for ideation, scripting, editing support, and performance analysis) to accelerate creative production, generate new ad concepts, and enhance testing velocity; stay current with emerging AI capabilities and incorporate them into the creative workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years of experience in creative strategy, performance marketing, or direct response advertising\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing and directing in fast-paced, digital-first environments (UGC, branded content, social, or creator economy ideal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional concepting and storytelling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of on-set creative leadership and understanding of how to successfully direct celebrity partners and actors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to formulate strategies on how to market petcare products in fresh, creative and different ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of direct response marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A highly creative self-starter who can work both independently and collaborate well with different teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced and ever-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to drive, and occasionally travel, to locations in order to film and gather footage and conduct interviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or Equivalent Experience, preferably in Marketing, Human Studies, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools to paid social ad creative (e.g., for concepting, scripting, or iteration) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We Need From You (Must Submit All Three):\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Resume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cover Letter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $75,000-$100,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005727005,"name":"Art \u0026 Storytelling","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4693029005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4434341005,"location":{"name":"Remote"},"metadata":null,"id":4693029005,"updated_at":"2026-05-26T13:09:42-04:00","requisition_id":"2077","title":"Customer Care Representative","company_name":"Golden Pet Brands","first_published":"2026-05-06T17:01:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A: Customer Care Representative\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use multiple systems simultaneously to resolve customer inquiries efficiently\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address customer complaints effectively, offering suitable solutions and alternatives to ensure\u0026amp;nbsp; swift resolution and customer satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Correct/update customer information accurately as needed to ensure current and reliable records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently fulfill customer order requests to enhance their experience and encourage repeat business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet standard contact center performance metrics to uphold the quality of service provided to\u0026amp;nbsp; customers and enhance overall customer satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High School Diploma or GED\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years in a customer service role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year customer service in a Contact Center setting (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using windows-based applications, Google Suite, and Microsoft Office software (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of call center systems and/or workflows (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005735005,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":4064441005,"name":"Golden Pet Customer Care","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4699443005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437672005,"location":{"name":"Remote (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4699443005,"updated_at":"2026-05-27T12:53:50-04:00","requisition_id":"2108","title":"Digital Acquisition Marketing Specialist","company_name":"Golden Pet Brands","first_published":"2026-05-27T12:53:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Digital Acquisition Marketing Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Digital Acquisition Marketing Specialist is responsible for managing a specific product(s) with the primary goal of acquiring new customers on multiple platforms including but not limited: Meta, Google, Youtube, CTV, Taboola, Outbrain, and others. This person will be the main go to person for all things associated with this product and is involved in the entire acquisition cycle. This role works cross functionally with all departments and will lead team meetings with the creative teams. This role will also be responsible for A/B testing on landing pages, funnel creation \u0026amp;amp; optimizations to drive performance on the front-end.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and analyze paid media campaigns and budgets on a daily basis in order to hit strict KPI goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple departments to drive marketing projects from idea to completion and then through testing/optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead creative meetings to analyze ad results while also coming up with new ideas for testing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly ideate, implement, and measure results of A/B testing for ad creatives (video and display) and landing pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create online sales funnels in Salesforce CRM through record creation and management and keep funnels up to date with new wins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain active relationships with network representatives to be at the forefront of upcoming changes, trends, tactics, and tools in order to effectively navigate our campaigns through these updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly analyze and provide improvements for the customer experience throughout the sales funnel from day one acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform audits of web analytics implementations and make recommendations to ensure accurate tracking is in place.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our internal affiliate team and/or directly with the affiliate and agency partners who advertise for us and make sure that our strict KPIs are met.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling and maintaining ad campaigns while hitting key performance metrics \u0026amp;amp; goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to interpret test results to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient at managing multiple projects and able to organize, prioritize and structure workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong mathematical and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with basic image editing softwares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative thinker who can take constructive feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal, verbal and written skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and a team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident in leading team calls\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for pet health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s Degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Bachelor’s Degree in Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Experience:\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in Digital Marketing preferably within Digital Acquisition/ Performance Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience optimizing sales funnels via A/B testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling and maintaining ad campaigns while hitting Key Performance Metrics \u0026amp;amp; goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Preferred Experience:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of Digital Acquisition/ Performance Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct-to-Consumer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience optimizing/strategizing video ad creatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $68,400-$91,300, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005733005,"name":"Marketing \u0026 Business Development","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4663457005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420281005,"location":{"name":"Los Angeles, CA "},"metadata":null,"id":4663457005,"updated_at":"2026-05-12T17:03:01-04:00","requisition_id":"1988","title":"Director, Customer Service","company_name":"Golden Pet Brands","first_published":"2026-02-18T15:08:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Director, Customer Service\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing: \u0026lt;/strong\u0026gt;The Director of Customer Support leads a large distributed team of customer service professionals delivering omni-channel support (phone, chat, email) for multiple pet food brands within the Salesforce environment. This role requires a data-driven leader who can manage high-volume, campaign-driven customer interactions while fostering operational excellence, implementing intelligent automation, and cultivating an innovative continuous improvement performance culture aligned with maximizing customer satisfaction, brand education, and business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Operations Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct all customer support operations across phone, chat, and email channels for multiple pet food brands, ensuring consistent service excellence and brand alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic roadmaps that balance immediate operational demands with long-term capability building and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage distributed workforce across Utah, California, Georgia, and Texas, optimizing for regional strengths and coverage needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate and plan for volume surges driven by advertising, discount activity, and virtual sales letter campaigns, ensuring appropriate staffing and resource allocation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Performance Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish, monitor, and optimize key performance indicators including CSAT, first contact resolution, response times, handle times, revenue per contact, and cost per contact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust reporting frameworks and dashboards that provide real-time visibility into team performance, channel efficiency, and customer sentiment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage analytics to identify trends, diagnose issues, and uncover opportunities for service improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate data insights into actionable strategies that drive measurable improvements in customer experience, sales revenue, and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; AI Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of automation and AI tools to enhance agent productivity, reduce repetitive tasks, and improve customer self-service options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technology and customer experience teams to implement and optimize Salesforce features, chatbots, knowledge management systems, and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate emerging technologies and pilot solutions that can deliver meaningful impact on efficiency and customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance automation with human touch, ensuring technology enhances rather than diminishes the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing to understand campaign timing, messaging, and expected volume impacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Operations teams to surface customer feedback, identify product issues, and drive resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Training \u0026amp;amp; Development to ensure team capabilities evolve with product launches and changing customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with Marketing, QA, and Customer Experience to ensure seamless handoffs and a consistent customer journey experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with IT on system enhancements, integrations, and technical issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement Culture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Foster a mindset of continuous improvement where problems are identified quickly and addressed systematically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement feedback loops that capture insights from frontline agents, customer experience, brand reputation, and QA, and translate them into effective improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track relevant data and KPI performance trends to appropriately guide improvement effort resources\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with and/or lead quality assurance programs that drive coaching, skill development, and service consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage experimentation and learning, creating safe spaces for testing new approaches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Culture Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain a positive, enthusiastic, accountable culture that celebrates wins, recognizes contributions, and values team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create transparency around goals, strategies, and performance so everyone understands where we\u0026#39;re going and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address issues directly and constructively, creating an environment where problems surface quickly and are resolved collaboratively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high ethical standards in all decisions, especially regarding customer promises, data handling, and team treatment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the \u0026quot;Customers and pets first\u0026quot; mindset, ensuring quality and integrity drive every interaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move decisively where speed creates advantage while applying rigor to decisions with lasting impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent relational skills and ability to get things done through teamwork, persuasion, and influence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated diplomacy and patience skills in interacting with consumers and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to use data analytics to drive operational, quality and financial performance in accordance with system established goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical acumen required to assess software and systems required to support company needs; the ability to identify technical requirements, monitor workforce software and adjust staffing according to volume is necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and oral communication skills; ability to persuasively present and communicate to support business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent work ethic, leadership skills, interpersonal and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education: Bachelors Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Masters in Data Science\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;20% Travel Required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in customer support operations with at least 5 years in senior leadership roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing large remote teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in high-volume, omni-channel contact center environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with Salesforce Service Cloud and working in a remote digital environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of successfully applying workflow automations and AI tools to improve efficiency and performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing 300+ employee teams (300+ employees preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with Netsuite, Five9, Cresta, Attentive SMS and Klayvio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $144,000-$180,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005735005,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4678143005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427207005,"location":{"name":"Hybrid (El Segundo, CA \u0026 Burbank/North Hollywood, CA)"},"metadata":null,"id":4678143005,"updated_at":"2026-05-19T14:24:13-04:00","requisition_id":"2047","title":"Director, IT Operations and Business Systems (NetSuite)","company_name":"Golden Pet Brands","first_published":"2026-03-27T15:15:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Director, IT Operations and Business Systems (NetSuite)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA \u0026amp;amp; Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;What You’ll Be Doing\u0026lt;/span\u0026gt;: \u0026lt;/strong\u0026gt;The Director, IT Operations and Business Systems will oversee the IT operations \u0026amp;amp; business applications support teams -\u0026amp;nbsp; the operational backbone of Golden Pet Brands’ technology organization. This role owns the full spectrum of IT support — from end-user help desk and infrastructure (Meraki, Azure, Google Workspace, M365) to business-critical application production support across NetSuite, Salesforce, and Deposco WMS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP of Technology, this leader will build and manage a team of 3–5 blended technologists spanning help desk technicians and applications support developers. This role is foundational to maintain operational stability, enforcing cybersecurity best practices, and delivering disciplined enhancement delivery in partnership with our Business Systems Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on leadership role. The right candidate brings direct, recent experience with the core platforms in our stack and a proven track record of building high-performing support organizations in fast-moving DTC and retail environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Occasional off-hours availability may be required to support business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Org Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard, and manage a team of 3–5 help desk technicians and applications support developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define team structure, escalation paths, and coverage models to support a 7-day-a-week DTC operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a player-coach during the ramp phase, directly resolving complex tickets and contributing to application enhancements alongside the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish performance expectations, career development plans, and KPI accountability for each team member.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver focused AI adoption to accelerate code production, workflow simplification, and support delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; End-User Computing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-user IT support across all GPB locations and remote workforce — hardware provisioning, account management, and SLA-driven incident resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and optimize the Cisco Meraki network environment including switching, wireless, and SD-WAN.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the Microsoft Azure / Entra ID tenant including identity governance, conditional access, and device management (Intune/MDM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee Google Workspace and Microsoft 365 administration including licensing, security policies, and user lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce cybersecurity best practices including endpoint protection, MFA, phishing awareness, and vulnerability patching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain incident response playbooks and serve as the IT lead during security events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications Support — NetSuite, Salesforce \u0026amp;amp; WMS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day support and administration of NetSuite ERP, Salesforce CRM, and Deposco WMS, ensuring system stability and user enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and resolve application incidents and service requests within defined TTR benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Business Systems Analyst (BSA) to manage an organized enhancement backlog, delivering improvements via structured sprint cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee user provisioning, role configuration, and access governance across all business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with integration vendors (Jitterbit) and platform partners on break/fix and upgrade activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain system documentation, runbooks, and change log standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Metrics \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and report on key IT KPIs: Time-to-Resolution (TTR), ticket volume/trends, SLA compliance, system uptime, and sprint velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cost efficiency initiatives across software licensing, vendor contracts, and support tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion process automation and self-service capabilities to reduce repetitive tier-1 load on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and lead the annual IT roadmap planning process, translating business priorities into a phased technology plan presented to the VP of Technology and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage aspects of the IT operating budget — including headcount, software licensing, hardware refresh, and vendor contracts — delivering quarterly spend variance reporting to the VP of Technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with NetSuite, Salesforce, and a WMS platform (Deposco or comparable); able to configure, troubleshoot, and guide developers without relying solely on vendor support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Cisco Meraki, Microsoft Azure / Entra ID, Google Workspace, and M365 in a multi-site or hybrid workforce environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied understanding of cybersecurity fundamentals: endpoint protection, zero-trust access, incident response, and compliance controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and lead a blended team of infrastructure and applications technologists, including hiring, coaching, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating a sprint-based enhancement delivery model in a stable, production applications environment — ideally partnering with a BSA or product owner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with a habit of tracking operational metrics (TTR, SLA compliance, sprint throughput) and using them to drive team decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator — able to translate technical issues into business impact for executive stakeholders and clearly set expectations with end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor and commercial acumen — experience negotiating SaaS and infrastructure contracts, managing vendor performance, and optimizing total cost of ownership across a technology portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education: Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Bachelor’s Degree in IT, MIS, or related field. ITIL Foundation certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in IT operations, enterprise applications support, or a blended infrastructure and business systems role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a people management role, including experience managing mixed technical teams spanning more than one discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with NetSuite ERP administration or development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing Microsoft Azure / Entra ID and Google Workspace environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Cisco Meraki networking and enterprise cybersecurity practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Demonstrated experience owning an IT budget and managing vendor contracts, including SaaS renewals, hardware procurement, and third-party support agreements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a DTC, e-commerce, or subscription commerce environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with eCommerce CRMs (ie: Salesforce administration - Sales Cloud and/or Service Cloud) and WMS platforms in a fulfillment or operations context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Jitterbit or comparable iPaaS integration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ITSM/ticketing platforms (Jira Service Management, Zendesk, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile/sprint-based delivery methodologies in an IT support context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Licensure/Certification: ITIL Foundation, CompTIA Security+, Microsoft Azure Administrator Associate, or NetSuite Certified Administrator.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Traveling required? Minimal. Occasional travel to GPB office locations or vendor sites (\u0026amp;lt;10% annually).\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is \u0026lt;strong\u0026gt;$162,000-$203,000\u0026lt;/strong\u0026gt;, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044243005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4688907005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4432351005,"location":{"name":"Remote"},"metadata":null,"id":4688907005,"updated_at":"2026-06-03T16:21:17-04:00","requisition_id":"2071","title":"Lead Software Engineer in Test","company_name":"Golden Pet Brands","first_published":"2026-04-28T17:06:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Lead Software Engineer in Test\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Lead Quality Engineer is a hands-on technical leader owning test automation strategy. This person designs scalable automation frameworks, integrates testing into CI/CD pipelines, mentors, and directly influences the organization’s ability to ship frequently, reliably, and with confidence. The role balances strategic test architecture with day-to-day leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Occasional off-hours availability may be required to support business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Test Strategy \u0026amp;amp; Architecture\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end test automation strategy across unit, integration, acceptance, and non-functional testing layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain scalable automation frameworks for APIs, web, and mobile platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate automated testing into CI/CD pipelines for rapid feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered tools to accelerate test creation, expand coverage, and reduce test maintenance burden\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Engineering Quality Culture\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture where quality is a shared responsibility across engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead exploratory and usability testing practices throughout the delivery process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for testable, loosely coupled architecture in design reviews and technical planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze application logs, monitoring data, and production incident patterns to inform and expand test coverage strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reduce change failure rate and shorten lead time by improving test coverage and feedback speed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate testing bottlenecks that slow the delivery pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report quality trends and risk to engineering leadership; serve as escalation point for QA matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership through code reviews, framework design guidance, and best-practice documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a learning culture: run knowledge-sharing sessions, stay current on testing tools, and drive adoption of AI-assisted test generation to multiply the team’s output\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth with strategic thinking — \u0026lt;/strong\u0026gt;Can architect frameworks and also zoom out to align testing strategy with business delivery goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality ownership mindset — \u0026lt;/strong\u0026gt;Views quality as a system-level outcome; advocates for building quality in rather than inspecting it out\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coaching \u0026amp;amp; influence — \u0026lt;/strong\u0026gt;Elevates the testing capability of QA engineers through pairing, mentoring, and clear documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration — \u0026lt;/strong\u0026gt;Works effectively across Development, DevOps, Product, and Security to embed quality throughout delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-driven decision making — \u0026lt;/strong\u0026gt;Uses metrics (coverage, defect trends, pipeline health) to prioritize improvements and communicate quality posture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement orientation — \u0026lt;/strong\u0026gt;Relentlessly improves processes, tools, and test suites; never satisfied with the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication — \u0026lt;/strong\u0026gt;Translates technical quality concepts into business-relevant language for stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Master’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in QA/test engineering, with 3+ years in a lead or senior IC automation role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and building automation frameworks (not just writing scripts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one programming language (Java, Python, TypeScript, or C#).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with modern test frameworks (e.g., Playwright, Jest, Selenium, Cypress, Appium, RestAssured).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI-powered tools (e.g., LLM-based code assistants, AI test generators) to create, maintain, or expand automated test suites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using observability tools (logs, monitoring, APM) to identify production issues and inform test strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of TDD and BDD practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to mentor engineers and influence testing culture across an organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in QA/test engineering, with 3+ years in a lead or senior IC automation role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Load testing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microservices and distributed systems testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security testing integration (shift-left security).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated environments or with compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $124,000-$155,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044243005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4695078005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435687005,"location":{"name":"Remote"},"metadata":null,"id":4695078005,"updated_at":"2026-05-26T17:21:36-04:00","requisition_id":"2084","title":"Manager, CX Growth Programs","company_name":"Golden Pet Brands","first_published":"2026-05-20T14:01:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Manager, CX Growth Programs\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing: \u0026lt;/strong\u0026gt;Drive subscriber retention and brand engagement across Golden Pet brands by executing and optimizing CX-led growth programs, including loyalty, gifting, in-box experiences, and retention-focused testing. This role translates CX strategy into scalable programs, partners cross-functionally to deliver impact, and owns performance measurement and iteration.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute and manage CX growth program across Golden Pet brands, including in-box experience, gifting, free samples, loyalty initiatives, and CX-led retention tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate CX strategy into a prioritized execution roadmap focused on improving subscriber health, engagement, and lifetime value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the execution and optimization of in-box and post-purchase experiences, ensuring consistency, clarity, and measurable impact on early retention and satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own gifting and free sample programs, including test design, execution, and performance measurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product to support the launch and optimization of subscriber-facing features that reduce friction and improve retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Brand and Marketing teams to activate CX programs through coordinated messaging and touchpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and analyze program performance using retention, engagement, and LTV metrics; translate insights into iteration and scaling decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop CX growth specialists, setting clear priorities, timelines, and success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and propose new CX-led program opportunities that will meaningfully impact satisfaction, retention, or support reduction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CX-led growth and retention strategy in DTC or subscription environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision-making with the ability to translate insights into testable CX initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of subscriber lifecycle dynamics and churn drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional leadership and influence across Product, Brand, Marketing, Analytics, and Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor, including timeline management, QA discipline, and stakeholder communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance experimentation with scalability and operational feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–7 years of experience in customer experience, retention, loyalty, lifecycle, or growth program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership of CX or retention initiatives with measurable impact on engagement, churn, or LTV\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Bachelor’s in Business, Marketing, or related\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in DTC and/or subscription-based businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Product teams on feature launches or customer-facing improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $96,000-$120,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005734005,"name":"Product \u0026 Brand Development","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4686603005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431302005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4686603005,"updated_at":"2026-05-12T17:03:01-04:00","requisition_id":"2060","title":"Manager, Training \u0026 Agent Development","company_name":"Golden Pet Brands","first_published":"2026-04-20T15:43:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Manager, Training \u0026amp;amp; Agent Development\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing: \u0026lt;/strong\u0026gt;The Manager, Training \u0026amp;amp; Agent Development leads the design, delivery, and continuous improvement of omni-channel training programs for GoldenPet’s customer care and experience organization. This role is accountable for equipping agents not only with the technical and procedural skills needed to operate across phone, chat, email, and self-serve channels, but also with deep brand knowledge, product benefit fluency, and the consultative service techniques that drive customer loyalty and revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating at the intersection of service, sales enablement, and brand, this manager works in close partnership with CX Strategy, Brand Campaign Managers, Workforce Planning, and Quality Assurance to translate brand positioning, product launches, and campaign messaging into effective training plans and performance-ready agents. They understand CPG market dynamics—including retailer-specific requirements, promotional cycles, and the escalation demands of a fast-growing omni-channel retail business—ensuring training programs are always current, contextually relevant, comprehensively executed, and measurably effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core pillar of this role is ownership of the Learning Management System (LMS) ecosystem: selecting, implementing, and optimizing a modern digital platform that leverages video, interactive modules, micro-learning, and scenario-based simulations to deliver timely, scalable training across a geographically distributed workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Omni-Channel Training Strategy \u0026amp;amp; Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver comprehensive onboarding and continuous-learning curricula across all customer care channels (phone, chat, email, self-serve/digital), ensuring agents can perform with consistency and confidence regardless of channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CX Strategy to embed customer experience principles—empathy mapping, journey-based service design, and VOC insights—into every training module.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain channel-specific playbooks that guide agents through brand-authentic interactions, de-escalation techniques, and high-conversion service-to-sales moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Brand Campaign Managers to ensure agents receive timely, accurate pre-launch training on new products, promotions, seasonal campaigns, and retail partnerships before go-live.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Brand, Product \u0026amp;amp; Sales Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep product knowledge training programs that give agents mastery of GoldenPet’s brand portfolio—ingredients, formulations, health benefits, and brand differentiation—enabling them to confidently answer questions and recommend products in a consultative, trust-building manner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop service-to-sales training tracks that equip agents with upsell, cross-sell, and subscription conversion techniques that feel natural and brand-aligned, not transactional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a living product knowledge library, updated in sync with new launches, reformulations, retailer assortment changes, and seasonal offerings across DTC and retail channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train agents on CPG-specific customer dynamics including subscription lifecycle management, loyalty retention conversations, and competitive differentiation for pet nutrition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CPG, Retail \u0026amp;amp; Escalation Readiness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain escalation training frameworks that prepare agents and supervisors to handle high-sensitivity situations—product safety concerns, quality complaints, regulatory inquiries, and high-value customer retention—with accuracy, speed, and brand consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop retail-specific training tracks that address the unique requirements of the growing omni-channel retail business, including retailer-facing customer inquiries, fulfillment issue handling, and channel-appropriate messaging for Walmart and other retail partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with QA and CX leadership to monitor real-time escalation patterns and rapidly deploy targeted refresher training or response playbooks in response to emerging product, brand, or service issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agents are trained on CPG regulatory awareness including label claim standards, return/refund policy nuances, and brand-protection protocols.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance Collaboration \u0026amp;amp; Performance Analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a structured feedback loop with QA to translate scorecard findings, call evaluations, and chat audits into targeted training interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track training effectiveness KPIs including post-training quality score lift, first contact resolution improvement, CSAT/NPS correlation, sales conversion rate, and time-to-proficiency for new hires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a Training Impact Dashboard in partnership with Analytics/BI to give leadership real-time visibility into agent readiness and program ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular training needs assessments using QA data, VOC feedback, performance analytics, and operational inputs to proactively identify skill gaps before they surface in customer experience metrics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;LMS Ownership \u0026amp;amp; Digital Learning Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full lifecycle of the Learning Management System: platform evaluation/selection, implementation, content architecture, user administration, and ongoing optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect a digital-first content library leveraging video-based learning, interactive eLearning modules, scenario simulations, microlearning bursts, and gamification to maximize engagement and knowledge retention across a distributed workforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and manage content governance standards—version control, content expiration, refresh cadence—to ensure all LMS materials are accurate, current, and brand-compliant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage LMS analytics (completion rates, assessment scores, engagement data) to identify underperforming content and drive iterative improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion adoption of the LMS platform across the organization, training team leads and supervisors to use the system for assignment, tracking, and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Training Supervisors, Content Coordinators, and Trainers; set clear performance expectations and provide ongoing feedback and career development support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the full onboarding experience for new agents, ensuring a structured, immersive program that accelerates time-to-productivity while building brand affinity from day one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous learning within the training team, modeling curiosity, innovation, and evidence-based improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage training schedules, resource allocation, and project delivery to ensure programs launch on time and within scope across concurrent brand and channel initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Brand \u0026amp;amp; Product Mastery \u0026lt;/strong\u0026gt;– Ability to internalize multi-brand portfolio positioning and translate complex product benefits into agent-ready language across service and sales contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Omni-Channel Fluency \u0026lt;/strong\u0026gt;– Deep understanding of how customer expectations, agent behaviors, and training needs differ across phone, chat, email, and self-serve channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Service-to-Sales Mindset \u0026lt;/strong\u0026gt;– Skilled at developing training that builds agent confidence in revenue-generating behaviors—upselling, subscription conversion, loyalty retention—without sacrificing service quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CPG \u0026amp;amp; Retail Acumen \u0026lt;/strong\u0026gt;– Familiarity with CPG business rhythms—product launches, promotional cycles, retailer requirements—and the escalation dynamics of a high-growth omni-channel brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LMS \u0026amp;amp; Digital Learning Expertise \u0026lt;/strong\u0026gt;– Proven ability to implement and optimize modern LMS platforms and build engaging digital content ecosystems using video, eLearning, microlearning, and simulation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making \u0026lt;/strong\u0026gt;– Uses QA results, performance analytics, LMS data, and VOC insights to continuously refine training programs and demonstrate measurable impact on agent and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026lt;/strong\u0026gt;– Adept at building productive working relationships with CX Strategy, Brand, QA, Operations, and Analytics to ensure training is always aligned with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Coaching \u0026lt;/strong\u0026gt;– Strong people leader who develops high-performing training teams through coaching, accountability, and a growth-oriented culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instructional Design Excellence \u0026lt;/strong\u0026gt;– Skilled in adult learning principles, curriculum architecture, and content creation using modern authoring tools (e.g., Articulate, Adobe Captivate, Canva).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability \u0026amp;amp; Urgency \u0026lt;/strong\u0026gt;– Thrives in a fast-paced, high-growth environment; can rapidly pivot training resources in response to product issues, campaign launches, or escalation spikes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication \u0026lt;/strong\u0026gt;– Excellent written and verbal communicator; can present training strategies, impact metrics, and recommendations to senior leadership with clarity and conviction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotional Intelligence \u0026amp;amp; Resilience \u0026lt;/strong\u0026gt;– Manages competing demands with composure,maintaining a constructive and empowering environment for training staff and learners alike\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s degree preferred; high school diploma / GED required. Equivalent experience in training, instructional design, or L\u0026amp;amp;D leadership considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years managing training teams in a contact center or customer care environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and delivering omni-channel training programs (phone, chat, email, digital).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on LMS administration and implementation experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building brand/product knowledge curricula in a DTC or CPG environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing service-to-sales training programs with measurable revenue or conversion outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with content creation tools (e.g., Articulate 360, Adobe Captivate, Canva, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with QA and CX/brand teams to close training gaps from quality data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Bachelor’s or Master’s in Instructional Design, Communications, Education, Business, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a CPG, pet, health \u0026amp;amp; wellness, or DTC subscription brand environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background supporting omni-channel retail growth (e.g., Walmart, Amazon, or comparable national retailer).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Service Cloud experience; familiarity with Five9 or comparable CCaaS platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing escalation training frameworks for product safety, regulatory, or brand-risk scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ATD, SHRM-CP, or instructional design certification (e.g., CPTD, CPLP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or managing platforms such as Docebo, Cornerstone, Litmos, Lessonly, or comparable LMS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with VOC programs and translating customer feedback into training applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Licensure/Certification: CCSP, CCSM. ATD, SHRM-CP, CPTD, or CPLP certification (or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $96,000-$120,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033543005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4699470005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437685005,"location":{"name":"Remote (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4699470005,"updated_at":"2026-06-02T14:08:08-04:00","requisition_id":"2109","title":"National Account Manager","company_name":"Golden Pet Brands","first_published":"2026-06-02T14:08:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; National Account Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing: \u0026lt;/strong\u0026gt;The mission for this role is to grow a profitable, mutual business partnership with customer that meets sales and profit expectations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the account and deliver sales, spending and distribution targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute joint business plans (JBPs) in partnership with merchants, driving growth through innovation, assortment expansion, and in-store excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead forecasting, promotional planning, and trade spend management to achieve financial goals while maintaining brand integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with broader retail team to align account plans with broader company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and pursue new distribution and merchandising opportunities, including planogram optimization, secondary placement, and seasonal programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data and insights to analyze performance and recommend actions to improve velocity, share, and profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with buying, merchandising, and marketing teams, acting as the primary business contact for all activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the digital team to drive eCommerce growth and optimize performance on customer websites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute pricing, promotion, and trade strategies consistent with brand objectives and channel strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal operations to ensure on-time, in-full delivery and service level excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor competitive activity and provide strategic insights to inform pricing, product innovation, and promotional strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the company at line reviews, trade shows, and key category planning meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Leadership\u0026lt;/strong\u0026gt; – Develops and executes joint business plans that align Petco’s priorities with brand growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business \u0026amp;amp; Financial Acumen\u0026lt;/strong\u0026gt; – Demonstrates strong command of trade spend optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Negotiation \u0026amp;amp; Influence\u0026lt;/strong\u0026gt; – Builds trust and alignment with merchants and cross-functional partners to achieve mutually beneficial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making\u0026lt;/strong\u0026gt; – Uses POS, market data, and category insights to identify opportunities and make fact-based recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Cross-Functional Alignment\u0026lt;/strong\u0026gt; – Works effectively across Marketing, Supply Chain, and Finance to deliver flawless execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Mindset\u0026lt;/strong\u0026gt; – Acts with urgency, accountability, and creativity to drive growth in a fast-paced, competitive retail environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor’s Degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Required Experience:\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in Business, Marketing, or related field.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5–8 years of CPG sales experience, with \u0026lt;strong\u0026gt;3+ years \u0026lt;/strong\u0026gt;managing key national accounts\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3+ years of pet sales experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proven track record of growing branded business within retail partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical, financial acumen, and strategic planning skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience working with IRI/Nielsen\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Passion for pets and the pet industry strongly preferred\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Petco, PetSmart, PSP or other national retailers preferred\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3+ years of pet sales experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with Tableau and retailer portal systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Education: Bachelor’s Degree in Business, Marketing or eCommerce degree or certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $104,000-$130,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025156005,"name":"Retail","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4681447005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428735005,"location":{"name":"Hybrid (Burbank/North Hollywood, CA)"},"metadata":null,"id":4681447005,"updated_at":"2026-05-12T17:03:01-04:00","requisition_id":"2050","title":"Senior Brand Manager","company_name":"Golden Pet Brands","first_published":"2026-04-07T14:07:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A:\u0026lt;/strong\u0026gt; Senior Brand Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Senior Brand Manager drives growth and strategy across scaled brands while sponsoring emerging brands. This role provides P\u0026amp;amp;L ownership, executive-level guidance, and oversight of brand initiatives, ensuring alignment with revenue goals, customer engagement, and long-term brand value. The Senior Brand Manager also oversees talent, including veterinarians and celebrity partners and may manage an Assistant Brand Manager.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive scaled and emerging brand strategy, set channel goals, and ensure alignment with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own P\u0026amp;amp;L, set revenue targets, track performance, and recommend strategic adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead major brand initiatives, campaigns, product launches, and website strategies, coordinating cross-functional teams for seamless execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee product pipeline strategy, stage-gate approvals, and launches, ensuring alignment with brand positioning and margin targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary liaison for talent, managing approvals, contracts, shoots, and creative deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approve brand content, messaging, architecture, and visual identity across channels to ensure consistency and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customer engagement strategies, optimizing onboarding, retention, loyalty, and subscription performance (CVR, AOV, LTV).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and manage Assistant Brand Managers, fostering team alignment, professional growth, and execution excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with retail, supply chain, CX, acquisition, PR, and social teams to maximize brand reach, awareness, and operational alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor KPIs, analyze performance trends, and provide actionable insights to drive brand growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic brand management for new and scaled brands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;P\u0026amp;amp;L ownership and data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-channel marketing and campaign execution expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talent and creative approval management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product pipeline strategy and stage-gate execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;E-commerce, website merchandising, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional leadership, mentorship, and project management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Bachelor\u0026#39;s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Experience:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;7+ years\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $128,000-$180,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005734005,"name":"Product \u0026 Brand Development","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4687554005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431674005,"location":{"name":"Los Angeles, CA "},"metadata":null,"id":4687554005,"updated_at":"2026-05-19T14:25:11-04:00","requisition_id":"2065","title":"Senior Manager, eCommerce Payments \u0026 Fraud","company_name":"Golden Pet Brands","first_published":"2026-04-21T19:34:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Senior Manager, eCommerce Payments \u0026amp;amp; Fraud\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Senior Manager of eCommerce Payments \u0026amp;amp; Fraud owns how Golden Pet Brands transacts across all digital properties. This system-thinking role leads the company’s payments strategy, fraud prevention, chargeback management, payment gateway performance, and vendor negotiations. Reporting to the VP of IT, the role partners with Finance, Marketing, and Product to optimize checkout conversion, reduce payment risk, and drive innovation in emerging commerce capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Occasional off-hours availability may be required to support business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the company’s fraud prevention program including team management, tooling, rule design, vendor management, and fraud performance reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead chargeback and dispute strategy including representation processes and card network compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage payment gateway performance, authorization rates, decline recovery, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee processor relationships (Braintree, CyberSource, PayPal) and future partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead vendor evaluations and RFPs for gateways, fraud platforms, and checkout technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reporting dashboards for payment performance, chargebacks, and fraud trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging commerce technologies, including BNPL, in-ad checkout, and real-time payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partnerships with CRO and marketing teams to pursue continuous improvement within our payment ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own resolution of payment processing-related incidents (platform outages, anomalies)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Point-person ownership of PCI DSS compliance including SAQ completion (with explicit SAQ types: A, A-EP, D), evidence collection, and QSA/ISA coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitates cross-functional remediation with IT Security, Finance, and Legal; attestation submission to banks and card networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PCI DSS v4.0.1 version awareness and impact assessment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong operational knowledge of payment gateway management, authorization optimization, and chargeback operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing fraud prevention strategies and managing fraud analytics teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of subscription commerce, retry logic, and payment lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build financial models and dashboards for payment performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendor relationships and negotiating processor agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Education: Bachelor’s Degree or\u0026amp;nbsp;equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required Experience: 7+ years in eCommerce\u0026amp;nbsp;payments with at least 5 years managing a payments function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating fraud prevention and chargeback management programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payment gateways, A/B testing frameworks, and commerce analytics platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience: Bachelor\u0026#39;s Degree, experience with FPA, Decision Manager, and other platform\u0026amp;nbsp;fraud management systems.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $117,000-$146,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044243005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4698922005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437378005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4698922005,"updated_at":"2026-05-26T15:48:10-04:00","requisition_id":"2103","title":"Sr. IT Help Desk Technician","company_name":"Golden Pet Brands","first_published":"2026-05-22T20:23:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Sr. IT Help Desk Technician\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Sr. IT Help Desk Technician serves as a senior technical resource and escalation point for the IT Help Desk team, providing advanced support to resolve complex hardware, software, network, and systems issues. This role takes ownership of higher-complexity tickets, mentors junior technicians, drives process improvements, and partners with infrastructure and engineering teams on cross-functional initiatives. The Sr. Technician is expected to operate with significant autonomy, exercise sound technical judgment, and deliver exceptional customer service while strengthening the overall support function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Occasional off-hours availability may be required to support business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Tier 2 escalation point for complex hardware, software, network, identity, and systems issues that cannot be resolved at Tier 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of high-impact and high-visibility tickets, driving them to resolution and communicating status to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach junior Help Desk Technicians; provide technical guidance, shadow tickets, and contribute to onboarding new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute to IT projects, including hardware refreshes, software rollouts, M365/Google Workspace administration, and security tooling deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expert-level proficiency with Windows, macOS, iOS, and Android, including imaging, MDM enrollment, and remote management tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer cloud and SaaS platforms such as Microsoft 365, Google Workspace, Azure / Entra ID, Intune, and identity/access management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day administration and troubleshooting of Cisco Meraki office network infrastructure, including MX security appliances, MS switches, and MR wireless access points across all corporate sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain Meraki VLANs, SSIDs, content filtering, traffic shaping, group policies, and firewall rules to support business and security requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor network health via Meraki Dashboard; investigate alerts, performance issues, and outages, and drive resolution end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain wired and wireless office connectivity, including switch port configuration, PoE devices, structured cabling coordination, and access point placement/coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support VPN, ZTNA (e.g., Microsoft Global Secure Access), VoIP, DNS/DHCP, printing, and other core network services in partnership with the infrastructure team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate office network changes — site additions, cutovers, firmware upgrades, and ISP transitions — with appropriate communication, change management, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide remote support to other offices and remote employees, ensuring seamless IT operations across all locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage new hire onboarding and termination workflows, including provisioning, account creation, equipment configuration, and access reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring issues and root causes; design, document, and implement permanent fixes and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and maintain technical documentation, runbooks, and knowledge base articles to elevate the team\u0026#39;s capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage planned changes and upgrades; coordinate communication, scheduling, and verification with impacted users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support for conference rooms, collaborative workspaces, and audiovisual systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend hardware and software solutions, including new product acquisitions and lifecycle upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with security, infrastructure, and applications teams on initiatives that span beyond the Help Desk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Support: Provide expert-level technical support across endpoints, identity, productivity tools, and core IT services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex Troubleshooting: Diagnose and resolve multi-system issues spanning endpoint, network, identity, and SaaS layers; identify root cause and durable fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Execution: Plan, execute, and close out IT projects with minimal supervision; communicate progress and outcomes to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship \u0026amp;amp; Knowledge Transfer: Coach junior technicians, lead training sessions, and elevate the technical capability of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Collaboration: Recognize when to escalate, work effectively with Tier 3 / engineering teams, and contribute relevant context to expedite resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Administration: Administer identity, endpoint management, and SaaS platforms with attention to security and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware Maintenance: Perform advanced hardware diagnostics, component replacement, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Monitoring: Monitor systems and ticket trends to identify and address emerging problems before they impact users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance \u0026amp;amp; Security: Adhere to IT policies, procedures, and security guidelines (including PCI, SOC 2, and similar frameworks where applicable); model good security hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Service: Deliver professional, empathetic, and responsive service; set the standard for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Communicate technical concepts clearly to non-technical users and concisely to technical peers; strong written and verbal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership \u0026amp;amp; Judgment: Operate with minimal supervision; exercise sound judgment on priority, escalation, and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;High school diploma or GED equivalent\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Associate\u0026#39;s or Bachelor\u0026#39;s degree in Information Technology, Computer Science, or related field (or equivalent work experience)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive helpdesk or desktop technical support experience, preferably in a large corporate environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as a senior or escalation-point technician (Tier 2 or above)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency with Mac, Windows, iOS, and Android devices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience administering cloud platforms (Google Workspace, Microsoft 365, Azure / Entra ID)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking (wireless, VLANs, VPN/ZTNA, DNS, DHCP, printing, file sharing, VoIP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience administering Cisco Meraki networks (MX, MS, MR) or equivalent enterprise networking equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with endpoint management / MDM (Intune, Jamf, Kandji, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor or train junior technicians\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving small to mid-size IT projects from start to finish\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meraki Solution Specialist (CMSS) or other Cisco networking certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting multi-site office network deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory and Entra ID administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distribution center operations and multi-site corporate environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure / Entra admin and Intune deployment experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting NetSuite, Salesforce, or similar enterprise applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting experience (PowerShell, Python, or shell) for automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL or similar service management frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security tooling (EDR, SIEM, identity protection)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Licensure/Certification:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;CompTIA A+, Network+, or Security+; Microsoft 365 / Azure certifications; Google Workspace Administrator; Apple Certified Support Professional (ACSP)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $32.02-$42.69, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044243005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4698924005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437379005,"location":{"name":"Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4698924005,"updated_at":"2026-05-26T15:48:36-04:00","requisition_id":"2104","title":"Sr. NetSuite Systems Developer","company_name":"Golden Pet Brands","first_published":"2026-05-22T20:23:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A(n):\u0026lt;/strong\u0026gt; Sr. NetSuite Systems Developer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Sr. NetSuite Systems Developer serves as the senior technical owner of the company\u0026#39;s existing NetSuite ERP environment, with primary focus on production support, minor enhancements, and workflow and script optimization. This role inherits an already-implemented NetSuite instance and is accountable for keeping it stable, performant, and aligned to evolving business needs — not for re-implementation. The Sr. Developer partners closely with the Business Systems Analyst, Salesforce and Deposco WMS support, and the iPaaS (Jitterbit) integration layer to ensure the order-to-cash, procure-to-pay, inventory, and financial flows operate reliably across the broader application stack. The role is expected to operate with significant autonomy, exercise sound technical judgment under change management discipline, and deliver durable fixes rather than tactical patches.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Occasional off-hours availability may be required to support business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior technical owner of the existing NetSuite environment, providing Tier 2/3 production support for incidents, defects, and user-reported issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage NetSuite production incidents to root cause — including SuiteScript governance failures, scheduled job backlogs, workflow execution errors, and integration failures — and drive them to durable resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, test, and deploy minor enhancements to SuiteScript 2.x (User Event, Client, Scheduled, Map/Reduce, RESTlet), SuiteFlow workflows, Saved Searches, custom records, and custom forms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize existing SuiteScripts and workflows for performance, governance unit consumption, and maintainability; refactor legacy 1.0 scripts to 2.x where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day support of the NetSuite ↔ Deposco WMS integration, including order release, inventory sync, fulfillment confirmation, and exception handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day support of the Salesforce ↔ Jitterbit ↔ NetSuite integration, including order creation, customer sync, item sync, and refund/credit memo flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor NetSuite scheduled jobs, Map/Reduce queues, and integration health; investigate alerts and degradation events, including post-upgrade performance issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in NetSuite release readiness — review SuiteCloud release notes, identify impact to existing customizations, regression test in sandbox, and validate in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate sandbox refreshes, manage SuiteCloud Development Framework (SDF) projects, and promote changes from sandbox to production under documented change control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Business Systems Analyst to translate business requirements into technical designs, providing realistic level-of-effort estimates and surfacing risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and maintain technical documentation, runbooks, and knowledge base articles covering customizations, integrations, recurring incident playbooks, and recovery procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring incidents and operational toil; design and implement permanent fixes, automation, or process improvements to reduce ticket volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NetSuite role and permission administration in partnership with the IT and security teams; uphold least-privilege and segregation-of-duties principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ERP separation roadmap and any subsidiary, instance, or carve-out work that touches NetSuite configuration, scripting, or integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical input on third-party SuiteApps and bundles under evaluation; validate fit, risk, and integration impact before adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to IT general controls (ITGC), SOX-adjacent change management, and security guidelines applicable to ERP environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-call or after-hours support for high-severity NetSuite incidents and pre-planned change windows as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the Business Systems function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced NetSuite Development: Expert-level proficiency in SuiteScript 2.x, SuiteFlow, Saved Searches, SuiteAnalytics, and SDF; competent in SuiteScript 1.0 for legacy maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Support Discipline: Diagnose and resolve issues in a live ERP environment with calm judgment, clear communication, and durable fixes; differentiate between tactical workarounds and root-cause solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integration Troubleshooting: Trace issues across NetSuite, iPaaS (Jitterbit), Salesforce, and Deposco WMS; identify where a failure originates and which system owns the fix.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change Management: Operate under documented sandbox-to-production promotion, release windows, and ITGC/SOX-adjacent controls; never deploy untested changes to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance Optimization: Identify and resolve SuiteScript governance issues, slow saved searches, long-running scheduled jobs, and inefficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles that allow other team members to support and extend the system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Collaboration: Recognize when to escalate to NetSuite Support, integration vendors, or internal infrastructure teams; provide the context needed to expedite resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Acumen: Understand the order-to-cash, procure-to-pay, and inventory flows well enough to assess business impact of technical issues and prioritize accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Translate technical issues into business impact for non-technical stakeholders; communicate concisely and precisely with technical peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance \u0026amp;amp; Security: Adhere to ITGC, SOX-adjacent change controls, and segregation-of-duties principles; model good security hygiene in role design and customization choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership \u0026amp;amp; Judgment: Operate with minimal supervision; exercise sound judgment on priority, scope, and risk; protect production stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence-Based Decision Making: Ground technical recommendations and incident root cause in logs, data, and reproducible findings rather than speculation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;High school diploma or GED equivalent\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent work experience)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive NetSuite development experience, including hands-on SuiteScript (1.0 and 2.x), SuiteFlow, Saved Searches, and SuiteAnalytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience supporting and enhancing an already-implemented NetSuite environment (production support model rather than greenfield implementation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of NetSuite order-to-cash, procure-to-pay, inventory, and financial modules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience integrating NetSuite with a warehouse management system (Deposco, NetSuite WMS, HighJump, Manhattan, or similar) via APIs or middleware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience integrating NetSuite with Salesforce, including order, customer, and item synchronization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience with an iPaaS platform (Jitterbit, Celigo, MuleSoft, Boomi, or similar) for NetSuite integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, debugging, and optimizing SuiteScript 2.x — User Event, Client, Scheduled, Map/Reduce, and RESTlet script types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to triage and resolve production incidents in NetSuite, including script governance failures, scheduled job backlogs, and integration errors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating under change management discipline (release windows, sandbox-to-production promotion, documented testing)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NetSuite SuiteFoundation, SuiteCloud Developer II, or Administrator certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with Deposco WMS and the NetSuite ↔ Deposco integration pattern\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with Jitterbit Harmony, including Salesforce ↔ NetSuite mappings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a multi-subsidiary, multi-brand NetSuite environment, including OneWorld\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a NetSuite instance during an ERP separation, carve-out, or instance split\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Shopify or other DTC storefronts feeding orders into NetSuite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with NetSuite Advanced Revenue Management, subscription billing, or revenue recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITGC, SOX, or similar control frameworks applied to ERP change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting outside SuiteScript (Python, PowerShell, or JavaScript/Node.js) for adjacent automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL or similar service management frameworks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $91,500-$122,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044243005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4703189005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4419263005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4703189005,"updated_at":"2026-06-04T16:47:09-04:00","requisition_id":"1985","title":"Video Editor","company_name":"Golden Pet Brands","first_published":"2026-06-04T16:02:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A:\u0026lt;/strong\u0026gt; Video Editor (Freelance-to-Hire)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring Process:\u0026lt;/strong\u0026gt; This role will begin with a paid freelance project-based engagement prior to potential full-time employment. The initial engagement is expected to span approximately two weeks and include an estimated six days of work. A transition to full-time employment is contingent upon successful completion of the project and mutual fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The successful candidate will be responsible for crafting captivating, often disruptive marketing videos that weave storytelling magic to sell pet-focused health and wellness products and food, principally through online social platforms like Facebook, Instagram, and YouTube, but also including potential videos for TikTok, television, sizzle reels, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a strong portfolio showcasing their visual aesthetics and an ability to create compelling video content, intricate motion graphics, and engaging use of editing and music. This role requires a detail-oriented individual and self-starter who can work collaboratively, communicate effectively, juggle multiple projects at once while able to meet deadlines.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with producers to identify common visual and short-form storytelling trends, and make data-driven, quick-turnover ad optimizations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Edit raw footage into polished videos, ensuring a seamless narrative flow, high-quality visuals, and professional sound, from in-house and stock assets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and create complex motion graphics for various projects, across platforms such as Facebook, Instagram, YouTube, and TikTok.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Story Producers and other team members to understand project requirements and ensure that the final product meets the desired objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize industry-standard software such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, and other relevant tools to produce high-quality video content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated with the latest trends and techniques in video editing, motion graphics, and animation to continuously bring fresh ideas to the table.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and fine-tune videos, ensuring they meet technical and creative standards, and are error-free before final delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently manage multiple projects, meeting deadlines without compromising on quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years in Video Editing, ideally including 1 year in Motion Graphics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Adobe Suite: Premiere and After Effects, Photoshop, and Media Encoder.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge on media encoding and publishing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a good sense of composition and aesthetic decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed organization and media management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and strong communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a desire to solve problems, openness to giving and receiving feedback and a hunger to always be improving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural collaborator, excited to work with a cross-functional team to meet goals that help the continued growth of our business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to establish priorities, meet deadlines and handle multiple competing tasks and demands\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $70,400 - $88,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005726005,"name":"Copy \u0026 Video","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/goldenpetbrands/jobs/4661088005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4419263005,"location":{"name":"Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)"},"metadata":null,"id":4661088005,"updated_at":"2026-06-04T16:41:22-04:00","requisition_id":"1985","title":"Video Editor","company_name":"Golden Pet Brands","first_published":"2026-02-13T14:19:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;feed-shared-inline-show-more-text\n        feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding\n        \n        feed-shared-inline-show-more-text--3-lines\n        feed-shared-inline-show-more-text--expanded\n        \n        \n        \u0026quot; data-artdeco-is-focused=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;update-components-text relative update-components-update-v2__commentary \u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;break-words\n          tvm-parent-container\u0026quot;\u0026gt;Creating a world where pets live longer, healthier lives, from their very first meal.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;font-size: 14px;\u0026quot; href=\u0026quot;https://goldenpetbrands.com/our-brands\u0026quot;\u0026gt;Learn more about our brands.\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For A:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;Video Editor (Freelance-to-Hire)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring Process:\u0026lt;/strong\u0026gt; This role will begin with a paid freelance project-based engagement prior to potential full-time employment. The initial engagement is expected to span approximately two weeks and include an estimated six days of work. A transition to full-time employment is contingent upon successful completion of the project and mutual fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Video Editor will be responsible for crafting captivating, often disruptive marketing videos that weave storytelling magic to sell pet-focused health and wellness products and food, principally through online social platforms like Facebook, Instagram, and YouTube, but also including potential videos for TikTok, television, sizzle reels, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a strong portfolio showcasing their visual aesthetics and an ability to create compelling video content, motion graphics, and engaging use of editing and music. This role requires a detail-oriented individual and self-starter who can work collaboratively, communicate effectively, juggle multiple projects at once while able to meet deadlines.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with producers to identify common visual and short-form storytelling trends, and make data-driven, quick-turnover ad optimizations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Edit raw footage into polished videos, ensuring a seamless narrative flow, high-quality visuals, and professional sound, from in-house and stock assets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and create complex motion graphics for various projects, across platforms such as Facebook, Instagram, YouTube, and TikTok.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Story Producers and other team members to understand project requirements and ensure that the final product meets the desired objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize industry-standard software such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, and other relevant tools to produce high-quality video content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated with the latest trends and techniques in video editing, motion graphics, and animation to continuously bring fresh ideas to the table.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and fine-tune videos, ensuring they meet technical and creative standards, and are error-free before final delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently manage multiple projects, meeting deadlines without compromising on quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years in Video Editing, ideally including 1 year in Motion Graphics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Adobe Suite: Premiere and After Effects, Photoshop, and Media Encoder.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge on media encoding and publishing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a good sense of composition and aesthetic decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed organization and media management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and strong communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a desire to solve problems, openness to giving and receiving feedback and a hunger to always be improving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural collaborator, excited to work with a cross-functional team to meet goals that help the continued growth of our business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to establish priorities, meet deadlines and handle multiple competing tasks and demands\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Golden Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Comprehensive healthcare coverage – We cover\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;100% of premiums\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for medical, dental, and vision plans for employee-only plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We match up to\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026amp;nbsp;3.5% of your 401k contributions\u0026lt;/strong\u0026gt;, ensuring your retirement savings grow alongside your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;6 paid sick and mental health days,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Invest in your future with our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Employee Stock Ownership Plan\u0026lt;/strong\u0026gt;, where company contributions fund your retirement plan with company stock.\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.goldenhippo.com/esop\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Learn more.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Reimbursements for a portion of personal cell phone and internet usage\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for eligible employees.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Professional development\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;$9 million\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Potential for quarterly KPI bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range is $70,400 - $88,000, plus bonus potential.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The posted salary range in this job posting reflects data based on California\u0026#39;s cost of labor analysis. This salary range is subject to change per state; please click\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.golden-careers.com/Nationwide-Salary-Transparency\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; to find the pay differential in your state of residence if the role is remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;A Note to Recruiting Agencies: \u0026lt;/strong\u0026gt;At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are \u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt; authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Candidate Safety:\u0026lt;/strong\u0026gt; The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;only \u0026lt;/strong\u0026gt;contact applicants from our official company e-mail domain, (\u0026lt;a href=\u0026quot;mailto:NAME@GOLDENPETBRANDS.COM\u0026quot;\u0026gt;NAME@GOLDENPETBRANDS.COM\u0026lt;/a\u0026gt;) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will \u0026lt;strong\u0026gt;never\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;send you checks, or ask you to disclose personal financial details.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.goldenhippo.com/internet-safety\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Click here to learn more about general internet safety and our hiring practices.\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005726005,"name":"Copy \u0026 Video","child_ids":[],"parent_id":null}],"offices":[{"id":4055963005,"name":"Golden Pet Brands","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":18}}