{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8255592","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3572404,"location":{"name":"Chennai or Remote  India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"New Headcount","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8255592,"updated_at":"2026-10-14T00:33:13-04:00","requisition_id":"1405","title":"AI Architect ","company_name":"FourKites","first_published":"2026-10-13T08:39:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it\u0026#39;s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal AI Architect, you will own the architecture underneath every FourKites AI agent: the harness they run in, the context they see, the models they call, and the evals that tell us whether they work. Our digital workers (Tracy for track and trace, Sam for supplier operations, Alan for appointment management, Cassie for customer service, Polly for document management, and more on the way) do real supply chain work on a shared platform, and you will set its direction. This is a hands-on individual contributor role based in Chennai (hybrid). You\u0026#39;ll write code most weeks, lead design reviews across agent teams, and make the calls on model choice, context strategy and evaluation that every team builds on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the reference architecture for FourKites agents: the agent loop, tool execution, state and checkpointing, retries and recovery, guardrails, permissions, and human-in-the-loop handoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for long-running, multi-step work that spans many context windows and recovers cleanly when a tool, carrier API or model call fails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decide where each problem is best solved (frontier LLM, open-weight model, fine-tuned encoder, or plain code) and own model routing, cost-per-task and latency budgets across the fleet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate agents with FourKites\u0026#39; event-driven platform (Kafka, microservices, Postgres) and with customer systems through APIs and MCP servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for what goes into an agent\u0026#39;s context window (system prompts, tool definitions, retrieved documents, memory, prior turns) within an explicit token budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build shared components for retrieval, compaction and summarization, sub-agent isolation, prompt caching and persistent memory so teams stop reinventing them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose context failures (lost instructions, tool confusion, quality degradation as the window fills) and turn fixes into reusable harness patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the offline eval framework: golden datasets from production traces, code-based checks, LLM-as-judge graders calibrated against human labels, and CI regression suites that gate every prompt, model or tool change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build online evaluation: scoring sampled production traffic, trace- and task-level quality metrics, drift detection, shadow and A/B rollouts, user feedback signals, and quality alerts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect eval metrics to the business outcomes customers pay for, such as tracking accuracy, exceptions resolved without a human, and appointment fill rate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review designs and PRs for agent teams, write the architecture docs and playbooks they follow, and mentor staff and senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track the model and tooling landscape, run the experiments that matter, and give leadership clear build, buy or wait recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Solutions and Customer Success to turn field failures into platform fixes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our product and engineering teams are dedicated to providing the industry\u0026#39;s best-in-class end-to-end supply chain visibility platform. The agent platform sits underneath every FourKites digital worker, and the teams building on it ship agents that track freight, chase suppliers, book dock appointments, answer customer questions and read shipping documents in production. You\u0026#39;ll be the senior technical authority for how FourKites builds, ships and measures agents, working closely with agent teams in Chennai and with colleagues in the US and Europe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agents in production\u0026lt;/strong\u0026gt; : you\u0026#39;ve architected and operated at least one LLM agent system with real users and real traffic (tool calling, multi-step workflows, failure handling, human escalation) and owned it after launch through incidents, cost and latency. Framework demos and POCs alone won\u0026#39;t be a fit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep ML knowledge of encoders and transformers\u0026lt;/strong\u0026gt; : attention, positional encodings, encoder-only vs decoder-only vs encoder-decoder, tokenization and the KV cache. You\u0026#39;ve trained or fine-tuned encoder models (BERT-family, sentence embeddings, bi-encoders, cross-encoder re-rankers) for classification, extraction or retrieval, and understand how contrastive training, distillation and quantization change cost and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Context engineering\u0026lt;/strong\u0026gt; :you\u0026#39;ve managed token budgets, built retrieval and memory for agents, used compaction and sub-agents to keep long tasks coherent, and measured how quality changes as the window fills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Harness engineering:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;you\u0026#39;ve built the execution layer around a model: agent loop, tool dispatch, state and checkpoints, interruption and recovery, sandboxing and permissions, guardrails and model routing. Fluent with MCP, structured outputs and streaming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on online and offline evals\u0026lt;/strong\u0026gt; : you\u0026#39;ve built eval suites yourself: datasets, graders, LLM-as-judge calibration and CI regression gates offline; production scoring, trace sampling, drift monitoring, shadow deployments and feedback loops online. You\u0026#39;ve used evals to block a release or justify a model switch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years building software or ML systems, with 3+ years building on LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python:\u0026amp;nbsp;strong, hands-on. Comfortable reading and reviewing Java or TypeScript services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience on AWS or GCP, containers and Kubernetes, and event-driven systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills: you can explain a trade-off to an engineer and its business impact to an executive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in supply chain, logistics or transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI: OCR, layout models, and extraction from bills of lading, invoices and PODs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voice or email agents that act on behalf of a business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent security: prompt injection defence, tool permissioning, and tenant data isolation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with several model families (Claude, GPT, Gemini, open-weight models) and serving stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published work, talks or open-source contributions on agents, retrieval or evaluation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Office set ups and Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; Family benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental Wellness support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities (Professional development program, Toast Master club, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":25243,"name":"Engineering, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8255592/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8095407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3506985,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8095407,"updated_at":"2026-09-21T18:14:49-04:00","requisition_id":"1383","title":"Associate Product Manager ","company_name":"FourKites","first_published":"2026-07-29T18:22:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a sharp, curious, and execution-oriented Associate Product Manager to join the OTR \u0026amp;amp; Core Visibility team — the flagship product line at FourKites, used by some of the world\u0026#39;s largest shippers to track billions of dollars of freight every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a traditional PM support role. You will own meaningful product outcomes from day one — working hands-on with data, engaging directly with enterprise customers, and partnering with engineering and design to ship features that move the needle on adoption, retention, and customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll sit at the intersection of supply chain operations and modern software product development, and you\u0026#39;ll need both: deep empathy for how freight actually moves, and the analytical rigor to translate that into product bets worth making.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What you\u0026#39;ll be doing\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Ownership \u0026amp;amp; Adoption (40%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Insights (30%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards and reports that track adoption trends across customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate quantitative findings into clear product hypotheses and actionable backlog items\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data Science and Engineering on instrumentation improvements and event tracking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement (20%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Customer Success Managers to surface systemic product gaps and recurring pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the voice of the customer in internal planning and sprint reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Execution (10%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Engineering and Design through scoping, development, and post-launch monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Product Marketing with onboarding materials, release notes, and adoption playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to presales conversations and market requirement gathering alongside Solutions teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-Haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with distributed or offshore engineering teams across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer engagement skills — you\u0026#39;ve run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, Amplitude, or similar product analytics tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agile development and working directly with engineering squads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in engineering, operations, supply chain, economics, or a quantitative discipline\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in Year 1\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You independently own a product area within OTR visibility, with clear adoption and engagement KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped successful customer-facing improvements end-to-end — from discovery to post-launch analysis with significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your data fluency means you\u0026#39;re generating insights without waiting to be asked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Success and Engineering teams consider you a reliable, high-signal partner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compensation\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $90,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About FourKites\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt; www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;. If you are a European Union resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt;EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":76291,"name":"Product, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8095407/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8225854","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3559960,"location":{"name":"Chennai or Remote, India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8225854,"updated_at":"2026-09-29T03:23:04-04:00","requisition_id":"1396","title":"Associate Product Manager / Product Manager — Over-the-Road Visibility","company_name":"FourKites","first_published":"2026-09-29T03:23:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it\u0026#39;s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is looking for a sharp, curious and execution-focused Product Manager to join the Visibility team and own our Over-the-Road (OTR) portfolio: Truckload, LTL, Parcel and Last Mile. This is FourKites\u0026#39; flagship product line. Some of the world\u0026#39;s largest shippers use it to track billions of dollars of freight every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a PM support role. You will own real product outcomes from day one. You\u0026#39;ll work hands-on with data, build your own prototypes, talk directly with enterprise customers, and partner with engineering and design to ship features that improve adoption, retention and tracking quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role sits where supply chain operations meet modern software product development, and you\u0026#39;ll need both. You need deep empathy for how freight actually moves across modes, and the analytical rigor to turn that into product bets worth making.\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;What you\u0026#39;ll be doing\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Ownership \u0026amp;amp; Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile), including tracking quality, ETA accuracy and carrier coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and analyze adoption, engagement and retention KPIs for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and prioritize a backlog that measurably improves customer stickiness, and bring well-reasoned prioritization recommendations to roadmap planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; AI-Assisted Product Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write your own SQL to explore feature usage, tracking performance and customer behavior, without waiting on an analyst.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI coding tools (Claude, Cursor and similar) to build working prototypes, internal tools and quick analyses that make a requirement concrete before engineering picks it up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on in product analytics platforms like Pendo, and maintain dashboards that track adoption trends across customer segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn quantitative findings into clear product hypotheses and actionable backlog items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data Science and Engineering on instrumentation and event tracking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run discovery sessions and join onboarding calls, QBRs and support escalations to understand shipper and carrier workflows firsthand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Customer Success Managers to surface systemic product gaps and recurring pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer in internal planning and sprint reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering and Design through scoping, development and post-launch monitoring, partnering directly with squads across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Product Marketing with onboarding materials, release notes and adoption playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to presales conversations and market requirements gathering with Solutions teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring at two levels:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Associate Product Manager:\u0026lt;/strong\u0026gt; 2–4 years in product management or a related role. Strong BA, analyst, solutions or implementation backgrounds in logistics tech are welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Manager:\u0026lt;/strong\u0026gt; 5+ years, including end-to-end ownership of a product area and a track record of shipping with measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;For both levels:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Practical experience in supply chain or logistics. You understand shipper pain points, carrier dynamics and how freight moves day to day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working hands-on with data: strong SQL, familiarity with analytics tools, and the ability to build a data-driven story on your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven use of AI tools to speed up PM work beyond drafting documents, such as building prototypes, scripts and internal tools yourself. Be ready to walk us through something you\u0026#39;ve built this way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer engagement skills. You\u0026#39;ve run discovery calls, written user stories, and can turn qualitative feedback into crisp requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with distributed engineering teams across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with significant overlap with US Central Time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with two or more of truckload, LTL, parcel and last mile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on SaaS onboarding flows, feature adoption programs or customer health scoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, Amplitude or similar product analytics tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agile development and working directly with engineering squads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in engineering, operations, supply chain, economics or another quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in year 1:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You independently own a product area within OTR visibility, with clear adoption and engagement KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped customer-facing improvements end to end, from discovery through post-launch analysis, with significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use data to find insights before anyone has to ask for them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built prototypes or internal tools that changed how a requirement was scoped or how your team works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Success and Engineering see you as a reliable, high-signal partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit \u0026lt;a href=\u0026quot;http://www.fourkites.com\u0026quot;\u0026gt;www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home office setup and technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; family benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities (Professional Development Program, Toastmasters Club, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":25241,"name":"Product, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8225854/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8278469","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3580940,"location":{"name":"Chicago, IL"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8278469,"updated_at":"2026-10-20T17:33:09-04:00","requisition_id":"1410","title":"Customer Success Manager ","company_name":"FourKites","first_published":"2026-10-20T17:33:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;FourKites is looking for an ambitious and experienced \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Customer Success Manager\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop, prepare, and nurture customers for advocacy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Facilitate a quarterly Executive Business Review to review goals, progress and opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Understand white-space and work to identify and/or develop upsell opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Advocate customer needs/issues cross-departmentally\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Manage account escalations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Advocate internally for customer needs and connect on priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent ability to multitask and prioritize workload\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to travel 10% or more of the time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Supply Chain industry experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compensation\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About FourKites\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt; www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;","departments":[{"id":329022,"name":"Customer Success, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8278469/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8187872","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3543130,"location":{"name":"Chennai or Remote, India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8187872,"updated_at":"2026-09-15T13:32:34-04:00","requisition_id":"1392","title":"Customer Success Manager ","company_name":"FourKites","first_published":"2026-09-14T22:44:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is looking for an ambitious and experienced\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Customer Success Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, prepare, and nurture customers for advocacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate a quarterly Executive Business Review to review goals, progress and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand white-space and work to identify and/or develop upsell opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate customer needs/issues cross-departmentally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage account escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate internally for customer needs and connect on priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supply Chain industry experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to multitask and prioritize workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual proficiency (Good to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Note: Role would require to work in Night Shift\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical\u0026amp;nbsp; benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Office set ups and Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; Family benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental Wellness support and guidance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities ( Professional development program, Toast Master club etc.)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":329021,"name":"Customer Success, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/7982637","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3464289,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":7982637,"updated_at":"2026-09-16T11:39:14-04:00","requisition_id":"1367","title":" Implementation Manager ","company_name":"FourKites","first_published":"2026-06-25T09:07:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Impact \u0026amp;amp; Scope\u0026lt;/strong\u0026gt;: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will deeply understand both FourKites\u0026#39; capabilities and each customer\u0026#39;s unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compensation\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About FourKites\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt; www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;. If you are a European Union resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt;EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":76283,"name":"Operations, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/7984869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3465048,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":7984869,"updated_at":"2026-06-17T10:17:25-04:00","requisition_id":"1366","title":"Product Manager, Inventory \u0026 Orders","company_name":"FourKites","first_published":"2026-06-05T10:15:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Product Manager, Inventory \u0026amp;amp; Orders\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Chicago HQ, or US-remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites is building a next-generation Inventory \u0026amp;amp; Orders module that gives supply chain teams unified, real-time visibility into on-hand stock, in-transit inventory, open orders, and stockout risk — across their entire network. We are looking for a Product Manager I to own day-to-day execution for this module: writing precise specifications, synthesizing customer discovery into prioritized backlogs, and partnering with engineering to ship features that help supply chain planners move from reactive firefighting to proactive decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-visibility role on a nascent product. You will work at the intersection of supply chain planning, procurement, and real-time logistics data — with your contributions directly shaping the foundational decisions of this offering.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Execution \u0026amp;amp; Specification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery \u0026amp;amp; Feedback Synthesis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integration \u0026amp;amp; Data Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own integration requirement specifications — defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle — from discovery through general availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional experience in product management, supply chain operations, procurement, or demand planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated understanding of inventory and procurement workflows — including safety stock parameters, days-of-supply calculations, MRP outputs, and order fulfillment processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write clear, structured product specifications and acceptance criteria that engineering teams can execute without ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort owning integration requirement discussions — understanding data flow, feed latency tradeoffs, and schema mapping without needing to write code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with B2B SaaS product tooling: Jira, Confluence, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to synthesize complex customer conversations into concise product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across time zones in a remote or hybrid environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at a supply chain software company, a shipper/manufacturer, or a supply chain consulting practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ERP and WMS ecosystems (SAP, Oracle, Manhattan, HighJump) and how they integrate with third-party visibility or planning tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI/ML-assisted recommendations in an operational supply chain context — such as automated reorder suggestions, stockout prediction, or inventory rebalancing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background as a demand planner, procurement analyst, or supply chain operations professional who has transitioned into a product or technical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with supply chain visibility platforms or similar real-time logistics and inventory products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with KPIs such as OTIF, inventory turnover, case fill rate, and days of supply.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Join FourKites?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a European Union resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt;EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $130,000 – $160,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;US Benefits\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health Savings Account employer contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical and Dependent Care FSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental insurance for Accident and Critical Illness expense reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;401k Retirement savings employer match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 PTO days, 5 recharge days, 2 volunteer days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to 16 weeks of parental leave for birthing parents, fully paid\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commuter benefits for in office employees (Chicago)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual Wellness Stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":76291,"name":"Product, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/7971690","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3460515,"location":{"name":"Chennai or Remote, India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":7971690,"updated_at":"2026-09-21T18:14:48-04:00","requisition_id":"1363","title":"Product Manager, Inventory \u0026 Orders","company_name":"FourKites","first_published":"2026-06-04T08:50:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is building a next-generation Inventory \u0026amp;amp; Orders module that gives supply chain teams unified, real-time visibility into on-hand stock, in-transit inventory, open orders, and stockout risk — across their entire network. We are looking for a Product Manager I to own day-to-day execution for this module: writing precise specifications, synthesizing customer discovery into prioritized backlogs, and partnering with engineering to ship features that help supply chain planners move from reactive firefighting to proactive decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-visibility role on a nascent product. You will work at the intersection of supply chain planning, procurement, and real-time logistics data — with your contributions directly shaping the foundational decisions of this offering.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What you\u0026#39;ll be doing\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Execution \u0026amp;amp; Specification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery \u0026amp;amp; Feedback Synthesis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integration \u0026amp;amp; Data Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own integration requirement specifications — defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle — from discovery through general availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional experience in product management, supply chain operations, procurement, or demand planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated understanding of inventory and procurement workflows — including safety stock parameters, days-of-supply calculations, MRP outputs, and order fulfillment processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write clear, structured product specifications and acceptance criteria that engineering teams can execute without ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort owning integration requirement discussions — understanding data flow, feed latency tradeoffs, and schema mapping without needing to write code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with B2B SaaS product tooling: Jira, Confluence, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to synthesize complex customer conversations into concise product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across time zones in a remote or hybrid environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at a supply chain software company, a shipper/manufacturer, or a supply chain consulting practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ERP and WMS ecosystems (SAP, Oracle, Manhattan, HighJump) and how they integrate with third-party visibility or planning tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI/ML-assisted recommendations in an operational supply chain context — such as automated reorder suggestions, stockout prediction, or inventory rebalancing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background as a demand planner, procurement analyst, or supply chain operations professional who has transitioned into a product or technical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with supply chain visibility platforms or similar real-time logistics and inventory products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with KPIs such as OTIF, inventory turnover, case fill rate, and days of supply.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical\u0026amp;nbsp; benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Office set ups and Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; Family benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental Wellness support and guidance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities ( Professional development program, Toast Master club etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":25241,"name":"Product, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7971690/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8073940","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3498158,"location":{"name":"Chennai"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"New Headcount","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8073940,"updated_at":"2026-09-28T06:33:50-04:00","requisition_id":"1381","title":"Product Support - Intern ","company_name":"FourKites","first_published":"2026-09-28T04:38:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you looking to be an AI \u0026amp;amp; SAAS Support Intern on a growing team? If so, this may be the role for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you\u0026#39;ll get real exposure to how a growing SaaS platform operates, with occasional opportunities to support AI-related initiatives alongside our product and engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First point of contact for FourKites customers, partners \u0026amp;amp; consultants to research, troubleshoot, replicate, and test product problems and bugs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track issue progress and provide regular updates to clients until incidents are resolved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with Development, QA, and Consulting Services as needed to resolve customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of weekend rotation for 24/7 customer emergencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt; Our product and engineering teams are dedicated to providing the industry\u0026#39;s best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world\u0026#39;s most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food \u0026amp;amp; Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal \u0026amp;amp; written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving \u0026amp;amp; analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask \u0026amp;amp; work independently as well as collaboratively in a global team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work under pressure and handle difficult \u0026amp;amp; escalated customer situations with diplomacy \u0026amp;amp; tact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Eligibility Criteria:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (verbal \u0026amp;amp; written)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No arrears or backlogs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world\u0026#39;s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 months Internship with the Product Support Team, during which a Stipend amount of INR 30,000 per month will be offered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to work with industry experts and leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Macbook Air or Macbook Pro\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Fortune-100 customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cutting edge Technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Online self-paced learning portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free 24/7 snacks \u0026amp;amp; beverages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch on Wednesdays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.\u0026lt;/p\u0026gt;","departments":[{"id":25238,"name":"Operations, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8073940/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8212401","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3554119,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"New Headcount","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8212401,"updated_at":"2026-09-21T11:18:31-04:00","requisition_id":"1395","title":"Senior AI Engineer","company_name":"FourKites","first_published":"2026-09-21T11:18:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it\u0026#39;s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior AI Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll join a team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You\u0026#39;ll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You\u0026#39;ll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and maintain backend applications in Python and Java or GoLang\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement data models and database schemas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the frontend team to integrate the backend with the user interface\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews and ensure code quality standards are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and debug applications, including AI agent workflows in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the DevOps team to deploy and manage applications in production (Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our product and engineering teams are dedicated to providing the industry\u0026#39;s best-in-class end-to-end supply chain visibility platform. This team owns data integrations across our shipper/carrier ecosystem and is actively building out FourKites\u0026#39; AI agent capabilities. We are committed to building a high-performing team with software craftsman-thinking, dedicated to developing and enhancing our core platform — and we want you to be a central part of it!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Backend/Software Developer, with hands-on exposure to AI/agentic systems (deep AI expertise not required, but you should be comfortable in the ecosystem)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; — mandatory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Java or GoLang\u0026lt;/strong\u0026gt; — proficiency in at least one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience (2+ years) with \u0026lt;strong\u0026gt;LangGraph or similar agentic frameworks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of object-oriented programming principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with databases such as MySQL, PostgreSQL, or MongoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with front-end technologies such as HTML, CSS, JavaScript, and React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful APIs and microservices architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full Agile SDLC experience — development, QA, and release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Git (branches, submodules, rebasing) and Agile tools such as JIRA and Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Amazon Web Services or other cloud services is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $140,000 - $180,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":76292,"name":"Engineering, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/7981512","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463873,"location":{"name":"Chennai or Remote, India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":7981512,"updated_at":"2026-10-20T11:38:23-04:00","requisition_id":"1364","title":"Senior AI Engineer","company_name":"FourKites","first_published":"2026-07-06T02:55:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it\u0026#39;s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a Senior AI Engineer, you\u0026#39;ll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You\u0026#39;ll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You\u0026#39;ll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and maintain backend applications in Python and Java or GoLang\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement data models and database schemas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the frontend team to integrate the backend with the user interface\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews and ensure code quality standards are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and debug applications, including AI agent workflows in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the DevOps team to deploy and manage applications in production (Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our product and engineering teams are dedicated to providing the industry\u0026#39;s best-in-class end-to-end supply chain visibility platform. This team of 10 (one staff engineer, plus senior and junior engineers) owns data integrations across our shipper/carrier ecosystem and is actively building out FourKites\u0026#39; AI agent capabilities. We are committed to building a high-performing team with software craftsman-thinking, dedicated to developing and enhancing our core platform — and we want you to be a central part of it!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience as a Backend/Software Developer, with hands-on exposure to AI/agentic systems (deep AI expertise not required, but you should be comfortable in the ecosystem)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; — mandatory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Java or GoLang\u0026lt;/strong\u0026gt; — proficiency in at least one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience (2+ years) with \u0026lt;strong\u0026gt;LangGraph or similar agentic frameworks\u0026lt;/strong\u0026gt; — non-negotiable for this role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of object-oriented programming principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with databases such as MySQL, PostgreSQL, or MongoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with front-end technologies such as HTML, CSS, JavaScript, and React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful APIs and microservices architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full Agile SDLC experience — development, QA, and release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Git (branches, submodules, rebasing) and Agile tools such as JIRA and Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Amazon Web Services or other cloud services is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical\u0026amp;nbsp; benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Office set ups and Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; Family benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental Wellness support and guidance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities (Professional development program, Toast Master club etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":25243,"name":"Engineering, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7981512/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8202204","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3549885,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"New Headcount","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8202204,"updated_at":"2026-09-17T10:07:01-04:00","requisition_id":"1394","title":"Services Consulting Specialist","company_name":"FourKites","first_published":"2026-09-17T10:07:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base. You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pre-Sales \u0026amp;amp; Prospect Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales on RFP responses related to implementation and operations activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic guidance on pilot programs during the pre-sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scoping \u0026amp;amp; Commercial Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide the legal team with all scope inputs required for Statement of Work (SOW) creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own all redline reviews and responses specific to the SOW\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Opportunity Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Product on new service offerings and strategic partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the implementation team\u0026#39;s authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement \u0026amp;amp; Best Practices\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Documentation \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the creation, maintenance, and ongoing updates of all internal SCS reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of customer-facing experience, including a portion with enterprise-level clients, in the supply chain space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to identify root causes and develop effective solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Business, Computer Science, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior presentation skills, including experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving successful implementations with enterprise clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 40% as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $120,000 – $140,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k Retirement savings with employer match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all parents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual Wellness Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Fourkites\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our \u0026lt;a href=\u0026quot;https://www.fourkites.com/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":76283,"name":"Operations, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8301589","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3589440,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8301589,"updated_at":"2026-10-19T15:07:47-04:00","requisition_id":"1411","title":"Sr. Growth Marketing Manager","company_name":"FourKites","first_published":"2026-10-19T15:07:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Sr. Growth Marketing Manager to own and scale the programs that turn target accounts into qualified pipeline. This role owns demand generation end-to-end — email nurtures, paid media (Google Ads, LinkedIn Ads), content syndication, webinars, and organic social presence — while contributing to overall messaging strategy and brand direction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, execution-focused role for someone who\u0026#39;s equally comfortable optimizing a paid search account, building a nurture sequence, and keeping our social channels sharp day to day. You’ll set demand gen campaign strategy and ensure it stays aligned with FourKites’ broader narrative by partnering across Marketing, Product, and Sales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demand Generation Strategy \u0026amp;amp; Campaigns\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the growth and pipeline strategy: design and execute an integrated plan across paid, content, social, and lifecycle programs, with the roadmap and budget to hit awareness, conversion, and pipeline targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage always-on and campaign-specific nurture programs including drip sequences, segmentation, and A/B testing, in coordination with sales development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end execution for webinars tied to active demand gen campaigns (platform administration, promotion, registration, and follow-up).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft first-pass content supporting demand gen campaigns — landing pages, campaign emails, ad copy, and gated assets — for review and refinement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Programs \u0026amp;amp; Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own content syndication, third-party promotions, and paid placements end-to-end — from vendor selection and contracting through asset delivery, lead handoff with marketing ops and SDRs, and performance tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain campaign planning templates and calendars that keep cross-functional stakeholders aligned on timing, assets, and channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Media \u0026amp;amp; Search\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own strategy, execution, and ongoing optimization of Google Ads and LinkedIn Ads, including keyword strategy, bid management, audience targeting, and budget allocation across funnel stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own quarterly keyword planning — competitive gap analysis, tiered keyword strategy, and forecasting to inform budget conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and refresh our ICP and target persona/title lists each half or after major launches, feeding both paid and account-based targeting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Social Media\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day management of FourKites\u0026#39; social channels with agency support on execution: copywriting on 2-3 posts weekly, final QA on all posts and graphics, community moderation, and photo/asset sourcing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the go-to resource for internal teams looking to get social content published, ensuring everything meets brand and voice standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the Director, Corporate Marketing on campaign strategy for nurture and webinar programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with content, PR, and product marketing to align demand gen campaigns with major company moments (product launches, positioning shifts, analyst events).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing operations on analytics and reporting infrastructure — pipeline sourced/influenced, cost per opportunity, and channel-level ROI — so performance data is reliable and accessible across campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own continuous improvement across all campaigns: regularly test, measure, and iterate on targeting, messaging, and spend allocation based on performance data, rather than treating campaigns as set-and-forget.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of B2B demand generation or growth marketing experience in enterprise SaaS. Experience in supply chain, logistics, or transportation technology and AI agents is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on email marketing experience, including building nurture sequences, managing segmentation, and reporting on engagement and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience managing Google Ads and LinkedIn Ads campaigns, from strategy through execution and optimization is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a webinar program (platform administration, promotion, and reporting) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort managing organic social channels day to day, including community moderation and content QA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management instincts — comfortable building and maintaining the templates, processes, and calendars that keep a marketing team organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative style; you\u0026#39;ll work closely across Sales, Marketing, and Product and need to bring people along rather than execute in a silo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with data to track performance — you don\u0026#39;t need to build dashboards yourself, but you should be fluent enough in the numbers to know what to test next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing skills — clear, human copy for campaigns and social, even if long-form content isn\u0026#39;t your primary focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In your first 90 days: you\u0026#39;ll have taken ownership of the paid media, social media, and webinar programs, be fluent in current campaign performance and ICP targeting, and have a working rhythm established with the Director, Corporate Marketing on nurture and webinar strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By month six: you\u0026#39;ll be running demand gen campaigns independently end-to-end, have a content syndication program live and generating qualified leads, have improved reporting visibility into pipeline sourced by channel, and have tightened up campaign planning processes for the broader marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Compensation\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $115,000 - $140,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About FourKites\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt;\u0026amp;nbsp;www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;. If you are a European Union resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt;EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;","departments":[{"id":25240,"name":"Marketing, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8301589/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8278270","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3580877,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8278270,"updated_at":"2026-10-15T09:44:13-04:00","requisition_id":"1409","title":"Sr. Manager, Customer Success","company_name":"FourKites","first_published":"2026-10-15T09:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Manager, Customer Success\u0026lt;/strong\u0026gt;, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience.\u0026amp;nbsp; The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Development and manage a team of Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and mitigate account risk and escalate to dependent functions as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and develop team members to progress their career at FourKites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute and lead a culture of customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approximately 25% travel for client site visits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The FourKites Customer Success Team owns the overall customer relationship.\u0026amp;nbsp; The team’s goal is to provide our customers the best experience and business consultancy.\u0026amp;nbsp; We provide best practices and thought leadership to help our customers recognize business value and prove ROI.\u0026amp;nbsp; Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and influence behavior through persuasion, negotiation, and consensus building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of value drivers in recurring revenue business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic and creative leader with the ability to inspire others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated desire for continuous learning and improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience, MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years’ experience in an account management, consulting or customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of directly managing customer-facing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience directly or indirectly working with freight management and supply chain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with complex software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k Retirement savings with employer match\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all parents\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technology reimbursement\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual Wellness Stipend\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About FourKites\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt; www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt; California Applicant Privacy Notice\u0026lt;/a\u0026gt;. If you are a European Union resident, here is our\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt; EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;","departments":[{"id":329022,"name":"Customer Success, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8278270/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8236193","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3564072,"location":{"name":"Chennai or Remote, India"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"New Headcount","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8236193,"updated_at":"2026-10-20T10:48:30-04:00","requisition_id":"1401","title":"Technical Lead","company_name":"FourKites","first_published":"2026-10-20T10:17:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Technical Lead for the most data-intensive parts of our platform: Ocean Visibility and/or Order\u0026amp;nbsp;Inventory Visibility (OV/IV). \u0026lt;br\u0026gt;Select which domain you are drawn to, or let us help you pick.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As a Technical Lead you are the engineering owner of your team’s delivery. You are accountable for what ships, when\u0026amp;nbsp;it ships and how well it is built. You set the technical direction, you hold the bar on engineering practices, and you\u0026amp;nbsp;stay hands-on in the code — typically 40–60% of your week.\u0026amp;nbsp;This is explicitly not a people management role. You will not own headcount, performance reviews, compensation or\u0026amp;nbsp;career ladders — your Engineering Manager does. You own the technical and delivery outcome of the team, and the\u0026amp;nbsp;Engineering Manager owns the people. You operate\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;8+ years building and operating production software, including 2+ years as a tech lead, staff engineer or\u0026amp;nbsp;equivalent leading a team’s technical delivery.\u0026lt;br\u0026gt;• Deep backend expertise in Java (Spring Boot) and/or Go, with strong fundamentals in distributed systems and\u0026amp;nbsp;object-oriented design.\u0026lt;br\u0026gt;• Hands-on experience designing microservices and event-driven systems — Kafka or similar — including\u0026amp;nbsp;idempotency, ordering, replay and failure handling.\u0026lt;br\u0026gt;• Strong data modelling and SQL skills on PostgreSQL (or equivalent), plus practical experience with caching (Redis)\u0026amp;nbsp;and query/performance tuning at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Production experience on AWS with containerised deployments, CI/CD and modern observability tooling.\u0026lt;br\u0026gt;• A track record of shipping complex, multi-quarter work on time — and of being the person who found the risk\u0026amp;nbsp;early.\u0026lt;br\u0026gt;• Demonstrated ability to lift a team’s engineering practices, not just your own output, through standards, review\u0026amp;nbsp;and mentorship.\u0026lt;br\u0026gt;• Excellent written and verbal communication — you can write a design doc an executive and a junior engineer\u0026amp;nbsp;both understand.\u0026lt;br\u0026gt;• Comfortable with influence rather than authority: you get the team to a better answer without owning anyone’s\u0026amp;nbsp;performance review.\u0026lt;br\u0026gt;• Fluent in Agile delivery and the tooling around it (Jira, Confluence, Git branching and rebasing).\u0026lt;br\u0026gt;• Comfortable working with a distributed US–India team and with customers directly.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Own delivery\u0026lt;br\u0026gt;• Own the end-to-end technical delivery of your team’s roadmap — from breaking down an epic into sequenced,\u0026amp;nbsp;atomic units of work through to production release.\u0026lt;br\u0026gt;• Partner with the Product Manager and Engineering Manager to shape scope, sequence work realistically and say\u0026amp;nbsp;no to the things that will not fit.\u0026lt;br\u0026gt;• Run sprint-level execution: identify risk early, surface and clear blockers, and keep commitments honest and\u0026amp;nbsp;predictable.\u0026lt;br\u0026gt;• Be the single technical point of accountability when a release slips, a migration goes sideways or a customer\u0026amp;nbsp;escalation lands on the team.\u0026lt;br\u0026gt;• Drive production health for your services — SLOs, on-call quality, alert hygiene, and root-cause follow-through\u0026amp;nbsp;rather than repeat firefighting.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Set technical direction\u0026lt;br\u0026gt;• Own the architecture of your domain: service boundaries, data models, event contracts and integration patterns,\u0026amp;nbsp;aligned with the FourKites North Star architecture.\u0026lt;br\u0026gt;• Write and review design documents; make the calls that need making and document the trade-offs behind\u0026amp;nbsp;them.\u0026lt;br\u0026gt;• Evaluate frameworks, tools and third-party/partner APIs; decide what we build, what we buy and what we\u0026amp;nbsp;integrate.\u0026lt;br\u0026gt;• Maintain a live view of technical debt in your domain and negotiate a steady share of roadmap capacity to pay it\u0026amp;nbsp;down.\u0026lt;br\u0026gt;• Design for the scale we actually run at — millions of supply chain events a day, across 80+ countries and 1,600+\u0026amp;nbsp;global brands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hold the engineering bar for the whole team\u0026lt;br\u0026gt;• Define and enforce the team’s engineering standards: coding conventions, test strategy and coverage\u0026amp;nbsp;expectations, PR size and review turnaround, branching, observability and documentation.\u0026lt;br\u0026gt;• Review code with intent — catch design problems, not just style — and keep review latency low so the team\u0026amp;nbsp;stays unblocked.\u0026lt;br\u0026gt;• Make quality measurable. Watch and improve the signals that matter: change failure rate, revert and hotfix rate,\u0026amp;nbsp;escaped defects, MTTR, cycle time from first commit to production.\u0026lt;br\u0026gt;• Raise the floor, not just the ceiling: make sure best practices hold across every engineer on the team, including\u0026amp;nbsp;the newest one.\u0026lt;br\u0026gt;• Champion secure-by-default and well-instrumented software — tests, tracing, metrics and alerts are part of\u0026amp;nbsp;done, not a follow-up ticket.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Multiply the team\u0026lt;br\u0026gt;• Mentor engineers through design reviews, pairing and code review — technical growth, with career growth left\u0026amp;nbsp;to the Engineering Manager.\u0026lt;br\u0026gt;• Give the EM and PM a clear, unvarnished read on the team’s technical capability and delivery risk.\u0026lt;br\u0026gt;• Onboard new engineers into the domain quickly, and keep the domain knowledge written down rather than\u0026amp;nbsp;resident in one head.\u0026lt;br\u0026gt;• Participate in hiring as a technical interviewer and calibrate the bar for your domain.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Work across the org\u0026lt;br\u0026gt;• Translate between engineering and the rest of the business — Product, Implementation, Customer Engineering,\u0026amp;nbsp;Support and, when needed, the customer.\u0026lt;br\u0026gt;• Coordinate with tech leads in adjacent domains (OTR, Appointment Manager, Platform, AI Agents) on shared\u0026amp;nbsp;contracts and cross-team dependencies.\u0026lt;br\u0026gt;• Represent your domain in architecture reviews and platform-level decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education Qualification: \u0026lt;/strong\u0026gt;Graduate from B.E/ B.Tech / MCA / M.Tech Background.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus points: \u0026lt;br\u0026gt;For the Ocean Visibility\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Experience with ocean and multimodal logistics data — container and booking milestones, bills of lading, carrier\u0026amp;nbsp;and NVOCC feeds, terminal and port data, AIS/vessel tracking, customs events.\u0026lt;br\u0026gt;• Familiarity with logistics integration standards and partner ecosystems (EDI/EDIFACT, X12, DCSA APIs, INTTRA,\u0026amp;nbsp;CargoSmart, freight forwarder and carrier APIs).\u0026lt;br\u0026gt;• Experience reconciling messy, late, duplicated or conflicting third-party data into a single trustworthy source of\u0026amp;nbsp;truth — and building the ETA and exception logic on top of it.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;For the Order Inventory Visibility role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Experience modelling orders, purchase orders, line items, SKUs and inventory positions — including order-to-\u0026amp;nbsp;shipment and shipment-to-order stitching at high cardinality.\u0026lt;br\u0026gt;• Integration experience with enterprise systems of record: SAP, Oracle, other ERPs, OMS, WMS and TMS\u0026amp;nbsp;platforms, over APIs, flat files and EDI.\u0026lt;br\u0026gt;• Experience building a real-time digital twin over order and inventory data, including OTIF, fill-rate and inventory-\u0026amp;nbsp;in-motion analytics.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;For both\u0026lt;br\u0026gt;• Prior work in supply chain, logistics or another high-volume B2B enterprise SaaS domain.\u0026lt;br\u0026gt;• Experience leading a large-scale migration, re-platforming or domain decomposition.\u0026lt;br\u0026gt;• Practical use of AI coding tools to raise team throughput without lowering the quality bar.\u0026lt;br\u0026gt;• Experience in a high-growth product organisation with enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility,\u0026amp;nbsp;turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by\u0026lt;br\u0026gt;creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with\u0026amp;nbsp;AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize\u0026amp;nbsp;performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase\u0026amp;nbsp;orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from\u0026lt;br\u0026gt;reactive tracking to proactive supply chain orchestration. For more information, visit \u0026lt;a href=\u0026quot;https://www.fourkites.com\u0026quot;\u0026gt;www.fourkites.com\u0026lt;/a\u0026gt;. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for\u0026amp;nbsp;all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous\u0026amp;nbsp;PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide\u0026amp;nbsp;you with time and resources for self care and to care for others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical benefits start on first day of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Office setups and Technology reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifestyle \u0026amp;amp; Family benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual Swags/ Festive Swags\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing learning \u0026amp;amp; development opportunities ( Professional development program, Toast Master club etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":25243,"name":"Engineering, India","child_ids":[],"parent_id":null}],"offices":[{"id":17427,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null},{"id":90330,"name":"Remote, India","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8236193/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/fourkites/jobs/8315840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3595157,"location":{"name":"Chicago, IL or Remote, USA"},"metadata":[{"id":2208319,"name":"Requirement Type","value":"Backfill","value_type":"single_select"},{"id":25289093,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":25289094,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":8315840,"updated_at":"2026-10-26T14:13:59-04:00","requisition_id":"1412","title":"Web Growth \u0026 SEO Manager","company_name":"FourKites","first_published":"2026-10-26T14:13:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Web Growth \u0026amp;amp; SEO Manager will own how prospects find and move through the FourKites website, from search and AI answers to conversion. You will combine experimentation, SEO, GEO, and AEO into one growth roadmap. You will partner with the Web Developer owning technical implementation, so your focus is strategy, content, insight, and measurable growth.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy and experimentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the website strategy, roadmap, and performance across brand, product, solution, and resource pages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align web priorities with demand generation, product marketing, content, and sales stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the A/B testing program: research, hypotheses, prioritization, test design, analysis, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a testing backlog and a library of learnings that informs design and messaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Web Platform Lead on new builds, QA, and tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SEO, GEO, and AEO\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the SEO, GEO, and AEO strategy and roadmap, tied to topics that matter to pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define keyword, topic, and entity strategy for product, solution, industry, and thought-leadership content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize on-page SEO: metadata, headings, internal linking, content structure, and refreshes of underperforming pages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and improve brand presence in AI-generated answers (ChatGPT, Gemini, Claude, Perplexity, Google AI features)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure content for extraction and citation: clear answers, FAQs, entity coverage, authoritative sourcing, and schema\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run technical SEO audits and write clear requirements for the Web Platform Lead to implement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support off-page efforts that influence search and AI visibility, such as digital PR and third-party presence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics and insight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own dashboards and reporting in GA4, Search Console, and SEO platforms (SE Ranking, SEMrush, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on traffic, rankings, AI visibility, conversion, and pipeline contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define tracking requirements and work with the Web Platform Lead to implement and validate them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Content and collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review content briefs and drafts for search intent and topical completeness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with content, product marketing, and demand generation on campaigns and landing pages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with SEO content creation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in web strategy and optimization with B2B Enterprise SaaS experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated results from structured experimentation and organic search programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical SEO knowledge: crawlability, indexation, structured data, JavaScript rendering, and site architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Google Search Console, a major SEO platform, and a testing platform (VWO, Optimizely, or others)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytics skills in GA4 and tag management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong point of view on GEO and AEO with hands-on results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of HTML and CSS, enough to specify requirements and review work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use of LLMs and AI tools in analysis and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear writing and presentation skills; able to influence developers, writers, and executives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with personalization or account-based web experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with user research or UX testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webflow experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Compensation\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The expected annual base salary range for this role is $115,000 - $140,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites\u0026#39; employee stock option program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We\u0026#39;re always listening for new ways to support everyone in and out of the office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Medical, Dental \u0026amp;amp; Vision benefits starting on first day of employment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;401k Retirement savings with employer match\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bonus and incentive compensation as well as employee stock option program\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Employer paid life insurance and short term disability insurance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Generous PTO, global recharge days, and volunteer days\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Paid parental leave for all parents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Family planning and inclusive wellbeing resources\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Technology reimbursement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commuter benefits for in-office employees (Chicago)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Annual Wellness Stipend\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ongoing learning \u0026amp;amp; development opportunities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About FourKites\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit\u0026lt;a href=\u0026quot;http://www.fourkites.com/\u0026quot;\u0026gt;\u0026amp;nbsp;www.fourkites.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a California resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/california-applicant-privacy-notice/\u0026quot;\u0026gt;California Applicant Privacy Notice\u0026lt;/a\u0026gt;. If you are a European Union resident, here is our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fourkites.com/legal/eu-applicant-privacy-notice/\u0026quot;\u0026gt;EU Applicant Privacy Notice\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you\u0026#39;re excited about this role but don\u0026#39;t meet every requirement, we encourage you to apply.\u0026lt;/p\u0026gt;","departments":[{"id":25240,"name":"Marketing, North America","child_ids":[],"parent_id":null}],"offices":[{"id":17393,"name":"Chicago","location":"Chicago, IL, United States","child_ids":[],"parent_id":null},{"id":74916,"name":"Remote, US","location":"United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8315840/ai_opt_out"}],"meta":{"total":16}}