{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4694908005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435446005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4694908005,"updated_at":"2026-05-27T01:00:57-04:00","requisition_id":"DEV2H266","title":"AI Automation Manager","company_name":"Florence Healthcare - US","first_published":"2026-05-13T07:59:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Florence is looking to transform internal operations through the use of AI-assisted automation in a safe and governed environment. Towards that mission, we want to build and steward an enduring company capability to systematically identify, apply, and scale AI-driven improvements across how Florence operates and delivers value. This role will directly lead us in that mission working as\u0026amp;nbsp; both a Program Lead and a “Capability Builder”. This means you will help define the Program goals, and lead it, but more importantly, be a “force multiplier” in ensuring teams are implementing new more efficient processes and learning from other teams in identifying the right processes and using the right tools. While functional leaders own outcomes and process design within their functions, this role will also act as an AI service desk. This desk will help functional teams with surgical project execution support around automation scripts, use of tools etc.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is a key role with a high level of executive overview and support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will report into the Florence Operations team, where you will lead the company-wide AI transformation \u0026amp;amp; integration efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with key Florence functions (GTM, G\u0026amp;amp;A, Product, R\u0026amp;amp;D)\u0026amp;nbsp; to identify the most impactful processes to re-think and automate using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own company-wide AI roadmap aligned to efficiency, product leverage, and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify and prioritize use cases (quick wins vs. foundational builds), and deconstruct complex workflows and redesign them with AI embedded (not layered on)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run rapid pilots (0→1) and help scale successful ones (1→N), and size impact with quantitative models\u0026amp;nbsp; in terms of ROI to the company and the phases needed to recoup investments and showcase impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for functional teams with an “AI Enablement Partner” mentality, with targeted support around building the right automation code or scripts and suggesting the right tool set\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable playbooks for other functions and teams to leverage and get to a faster start, thereby creating a flywheel effect around AI transformation in the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive reviews of the transformation program, highlighting wins and executive action needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay briefed on the state of art in terms of AI technologies and tools as it pertains to process transformation for companies of our scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An Ideal Candidate Has:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience including AI technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems/process thinker with transformation experience (consulting or internal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business/ROI orientation; focused on execution success vs just program governance, with a service-oriented mindset to support business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically fluent in AI technologies and state of art, as it applies to process transformation (Use of automation tools like Zapier or N8N, LLMs etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design \u0026amp;amp; implement lightweight ai-enabled workflows using api\u0026#39;s, orchestration tools, and LLM-based code development (preferably Claude Code)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop maintainable automation scripts to support teams and build catalog of scripts for re-use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, comfortable operating in ambiguity, drives outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success = measurable efficiency gains, scaled use cases, and distributed capability across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a business-led transformation role, not an R\u0026amp;amp;D related role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in such AI-driven transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mid-size startups of our scale, especially in a SaaS context\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015167005,"name":"Development","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4692662005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4434150005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4692662005,"updated_at":"2026-05-27T01:00:57-04:00","requisition_id":"PM2H261","title":"AI Product Manager","company_name":"Florence Healthcare - US","first_published":"2026-05-11T09:14:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to The Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Florence, we’re passionate about making it easy for our customers to contribute to research and find cures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Product Manager role offers an exciting opportunity to build innovative products and solutions that help our customers (Clinical Research Sites, Sponsors and CROs) accelerate clinical research and advance cures. In this role, you will not only define the product strategy for one of our solutions, but also assume a broader role influencing the strategic direction of our holistic platform offering. You will work closely with Customers, Sales, Marketing, Product Design, Engineering, and leaders from across teams to align corporate strategies to product strategies while driving innovation across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To be successful, you must be a creative problem solver with keen attention to detail and a customer-focused mindset. The ideal candidate will approach product management through frequent, agile iterations that continuously deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the product roadmap for AI-powered features, balancing near-term delivery with long-term strategic bets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML/AI engineers to scope model-driven features, set measurable success criteria, and guide iterative development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with regulatory and compliance teams to ensure AI capabilities meet healthcare data standards (HIPAA, 21 CFR Part 11, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on AI/ML trends in health tech and bring forward-thinking perspectives to the teamOwn the vision, long-term strategy, and P\u0026amp;amp;L for a strategic product line or portfolio of products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-product/platform alignment to ensure a cohesive customer and business experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customer discovery, market research, and competitive intelligence to identify growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute strategies that deliver adoption, revenue, retention, and market expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executives, Finance, and Product Marketing on pricing, packaging, and positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize the product vision and strategy to executives, customers, and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate and manage cross-functional dependencies across multiple teams and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a thought leader in platform innovation and influence company-level strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop PMs, raising product leadership standards across the org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product externally and internally, shaping both customer experience and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An Ideal Candidate Has:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor or Arts or Science degree (Business, Computer Science, or related technical field) or equivalent professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in a B2B SaaS product management or comparable role in eClinical, Digital Health or other Decentralized Trial (DCT) (eConsent, RBM, eTMF, EDC, etc.) enabling technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM-based product development (prompt engineering, RAG pipelines, evaluation frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in clinical research, life sciences, or health IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with FDA software guidance for AI/ML-based software as a medical device (SaMD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an early-to-growth stage startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in high visibility roles managing a product portfolio, and bringing new platforms and products to market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed working knowledge of Product management frameworks in an Agile/Scrum Software Development Lifecycle (SDLC) environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with go-to-market strategy planning and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of pricing strategies for technology products, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and to identify, assess, and solve problems quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience interacting with customers, Engineering, Product Owners, and Customer Experience teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal, communication and presentation skills, communicating with customers, key stakeholders and C-Suite Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare, life sciences, clinical research and/or building regulated 21 CFR Part 11 compliant clinical technologies, a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015171005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4694686005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435481005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4694686005,"updated_at":"2026-05-27T01:00:57-04:00","requisition_id":"CS2H261","title":"Bilingual Jr. Customer Support Associate (Spanish/English Required) ","company_name":"Florence Healthcare - US","first_published":"2026-05-13T07:46:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Please note the schedule for this position is Monday - Friday, 10:00 AM - 7:00 PM ET*\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring to the team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Florence we’re passionate about making it easy for our customers to contribute to research and find cures. A technical issue should never slow them down! As a \u0026lt;strong\u0026gt;Junior Customer Support Associate\u0026lt;/strong\u0026gt; you are their first line of defense. You will work directly with end users to help solve their problems, share product knowledge, and ensure their satisfaction throughout their Florence journey. \u0026lt;strong\u0026gt;This role supports both English and Spanish speaking customers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Delivery:\u0026lt;/strong\u0026gt; Respond to customer inquiries via chat, email, and screen share with empathy, clarity, and a focus on efficient resolutions. Provide bilingual support in both English and Spanish to serve our diverse customer base. Ensure a positive support experience across all touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Issue Resolution:\u0026lt;/strong\u0026gt; Accurately document and troubleshoot user-reported issues, escalating when necessary. Collaborate with cross-functional teams to support timely and effective resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User Enablement:\u0026lt;/strong\u0026gt; Empower users by guiding them through product features using our knowledge base and your understanding of the platform. Promote self-service through helpful, educational responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Management:\u0026lt;/strong\u0026gt; Support our Customer Enablement team by helping them create, maintain, and ensure the accuracy of Spanish language support documentation, FAQs, and user guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy:\u0026lt;/strong\u0026gt; Capture and share customer feedback, common pain points, and feature requests to help inform product and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Scalability:\u0026lt;/strong\u0026gt; Contribute to the growth of the support team by identifying and documenting common issues, solutions, and workflows that improve efficiency and consistency.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An ideal candidate will have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bilingual proficiency in Spanish and English\u0026lt;/strong\u0026gt; (written and verbal communication)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience in a client-facing or customer service role, preferably in health tech or SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS environments and proficiency in navigating multiple technical platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zendesk or similar experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with knowledge management systems and content creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to providing best-in-class customer service to our users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past client-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to analyze problems, identify root causes, and implement effective solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to guide users step-by-step through complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence in learning and mastering new software platforms independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative mindset and the ability to engage cross-functionally with various teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015165005,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4696901005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4436539005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4696901005,"updated_at":"2026-05-27T01:00:57-04:00","requisition_id":"Dev2H268","title":"Field Engineer","company_name":"Florence Healthcare - US","first_published":"2026-05-20T11:13:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to The Team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a highly technical, customer-oriented Field Engineer to help bring Florence’s Trial Operations Platform to life across clinical research sites, sponsors, and CROs. You’ll operate at the intersection of product, engineering, and customer success—owning implementations, integrations, and data workflows that power real-world clinical operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a team player: contribute to our culture, bring creative solutions to industry challenges, and help build a world-changing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customers to deploy, configure, and optimize the Florence platform in real-world clinical environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end integrations—from discovery and requirements gathering through deployment, training, and ongoing support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain middleware and integrations between Florence and external systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot API-based integrations, data pipelines, and system interoperability workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain custom reporting solutions using Snowflake and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer workflows and data requirements into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot complex issues across cloud infrastructure (AWS), integrations, and data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product and engineering to debug issues, validate fixes, and inform roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, secure, and compliant implementations (HIPAA, GxP, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted technical advisor to customers, guiding best practices and long-term success with Florence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;An Ideal Candidate is/has:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background (software engineering, solutions engineering, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a technical, customer-facing or integration-focused role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable writing and debugging production code in JavaScript/TypeScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or maintaining integrations and middleware between systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with REST APIs, web services, and debugging distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with SQL and data modeling; experience with Snowflake or similar data warehouses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud environments (AWS preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills in ambiguous, real-world environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills—able to translate between technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple customer engagements and priorities simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like Git, Postman, and scripting (JavaScript, Python, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus points if you have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare, clinical trials, or regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with EDC, eTMF, or clinical research workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with event-driven architectures or ETL/ELT pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AWS services (Lambda, S3, API Gateway, Step Functions etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with authentication/authorization (OAuth, SSO, JWT) in integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of security and compliance frameworks (HIPAA, SOC 2, GxP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools or automation to improve deployment and reporting workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in startups or fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015167005,"name":"Development","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4691781005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4433512005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4691781005,"updated_at":"2026-05-27T01:00:57-04:00","requisition_id":"Dev2H261","title":"Senior AI Engineer","company_name":"Florence Healthcare - US","first_published":"2026-05-04T08:22:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to The Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior AI Engineer to design, build, and deploy high-quality AI-powered features. This role focuses on owning end-to-end implementation of AI systems within a product area — from prototyping to production — with a strong emphasis on reliability, iteration, and measurable impact. You will work closely with product and engineering teams to turn ambiguous problems into effective AI solutions, while contributing to best practices and raising the bar for AI development.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;End-to-End AI Feature Ownership\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI-powered features (LLM workflows, copilots, and agent-based systems with tool use and multi-step reasoning)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full lifecycle: prototyping → evaluation → production deployment → iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure solutions are reliable, performant, and aligned with product needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;AI System Implementation\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prompt pipelines for specific use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retrieval systems (embeddings, chunking, ranking)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RAG-based workflows where needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Iterate on outputs to improve quality, accuracy, and consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable and cost-efficient AI architectures for production workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Select and evaluate models (hosted vs open-source) based on use case constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent-Based Systems (AgentCore)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build \u0026lt;strong\u0026gt;agentic workflows\u0026lt;/strong\u0026gt; capable of multi-step reasoning and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate agents with tools, APIs, and internal systems to perform real-world actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement \u0026lt;strong\u0026gt;planning, execution, and reflection loops\u0026lt;/strong\u0026gt; for complex tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage \u0026lt;strong\u0026gt;context, memory, and state\u0026lt;/strong\u0026gt; across multi-step interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance deterministic workflows vs. agent autonomy for reliability and control\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Experimentation \u0026amp;amp; Evaluation\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run structured experiments to compare approaches (prompting, retrieval, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key metrics for AI performance (quality, latency, cost)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and improve non-deterministic system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain evaluation datasets and benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement automated evaluation pipelines for continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Contribution\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive technical direction and influence AI adoption across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product managers and designers to scope AI features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to shared patterns and reusable components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and design discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and mentor mid-level engineers where needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;AI Reliability, Safety \u0026amp;amp; Governance\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design guardrails to ensure safe and reliable AI behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mitigate hallucinations, prompt injection, and model misuse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with data privacy and enterprise requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement monitoring and observability for AI systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement guardrails for agent actions (tool access control, execution boundaries)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prevent failure cascades in multi-step agent workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An Ideal Candidate Has:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Core AI Skills\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of LLM capabilities and limitations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with prompt engineering and structured output design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with embeddings and vector search\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with RAG architectures and when to apply them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing \u0026lt;strong\u0026gt;agent-based architectures (AgentCore concepts)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of \u0026lt;strong\u0026gt;tool use, planning strategies, and memory mechanisms in LLM systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Engineering Skills\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of related work experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid backend/system design fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent performance across multi-step tasks (task success rate, error propagation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and optimize agent decision-making and tool selection behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and deploying production-grade systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to debug complex issues, including probabilistic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with APIs, pipelines, and data flows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Product Thinking\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate user needs into effective AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong intuition for balancing quality, latency, and cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on delivering measurable product impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Collaboration\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicates clearly across engineering and product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to team knowledge and shared practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ships \u0026lt;strong\u0026gt;high-quality AI features\u0026lt;/strong\u0026gt; that deliver clear user value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates strong \u0026lt;strong\u0026gt;ownership from idea to production\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improves systems through \u0026lt;strong\u0026gt;structured iteration and experimentation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to \u0026lt;strong\u0026gt;team-level best practices and reusable solution\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;s\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015167005,"name":"Development","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4694221005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435040005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4694221005,"updated_at":"2026-05-28T10:08:19-04:00","requisition_id":"DEV264","title":"Site Reliability Engineer (SRE)","company_name":"Florence Healthcare - US","first_published":"2026-05-28T10:08:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to the Team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Site Reliability Engineer (SRE)\u0026lt;/strong\u0026gt; to join one of our Scrum teams and help ensure the reliability, scalability, and performance of the Florence™ platform. AI-driven tooling and automation are a cornerstone of how we build, operate, and scale our systems.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;In this role, you will work closely with product engineers while actively leveraging AI to improve observability, incident response, automation, and overall platform reliability. Coding assignments in this role will require working with AI-assisted development workflows as a core part of how solutions are designed and delivered.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Be an embedded member of a Scrum team, participating in planning, refinement, reviews, and retrospectives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Use AI-powered tools to enhance system reliability, operational efficiency, and developer productivity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Design, build, and operate reliable, scalable cloud infrastructure supporting platform and product services\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Apply AI-assisted analysis to monitoring, alerting, and observability data to detect, predict, and prevent incidents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Define and maintain SLOs, SLIs, and error budgets to guide reliability decisions\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborate with software engineers to embed reliability and AI-driven automation into the software development lifecycle\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead and participate in incident response, root cause analysis, and postmortems, leveraging AI insights where appropriate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Automate operational tasks and reduce toil through AI-enabled and traditional automation approaches\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Contribute to disaster recovery planning, testing, and operational readiness\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Produce and maintain documentation such as runbooks, operational guides, and system diagrams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Contribute code as a secondary responsibility, with coding assignments focused on building reliability tooling, automation, and integrations using AI-assisted development practices\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;An Ideal Candidate Is / Has:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Passionate about building reliable, scalable systems using modern, AI-enabled approaches\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of cloud-native and distributed system architectures\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience applying SRE principles in a production environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience with cloud platforms (AWS preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience using AI-assisted tools for coding, debugging, automation, or operational analysis\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong background in Linux, networking, and system operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with infrastructure-as-code and automation tools (e.g., Terraform, CI/CD pipelines)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with modern observability practices (metrics, logs, tracing), including AI-enhanced analysis\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable working as part of an agile, cross-functional Scrum team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong problem-solving, communication, and collaboration skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;4+ years of experience in SRE, DevOps, or similar roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience supporting production systems at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015167005,"name":"Development","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/florencehealthcare/jobs/4674148005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4425278005,"location":{"name":"Atlanta, GA"},"metadata":null,"id":4674148005,"updated_at":"2026-05-27T01:00:56-04:00","requisition_id":"IMP264","title":"Strategic Engagement Director","company_name":"Florence Healthcare - US","first_published":"2026-03-18T08:42:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.\u0026amp;nbsp;To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. \u0026amp;amp; AJC best place to work, and an Inc. 5000 company five years in a row.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring to the Team:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Strategic Engagement Director\u0026lt;/strong\u0026gt; to drive value delivery and strategic alignment across a portfolio of high-impact clinical research accounts. This \u0026lt;strong\u0026gt;mid-to-senior level\u0026lt;/strong\u0026gt; role blends program execution, customer consulting, and internal alignment to ensure Florence’s offerings meet evolving sponsor, CRO, and site needs. Reporting to the \u0026lt;strong\u0026gt;VP of Professional Services\u0026lt;/strong\u0026gt;, you will lead solutioning efforts, guide implementation success, and surface strategic opportunities within key engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact will be \u0026lt;strong\u0026gt;deep within assigned accounts\u0026lt;/strong\u0026gt;, where you will bridge the gap between customer expectations and Florence\u0026#39;s roadmap. You’ll translate complex customer requirements into scalable solutions using Florence tools, triage requests against business priorities, and coordinate internal stakeholders to ensure long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Strategic Alignment \u0026amp;amp; Engagement Leadership\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary engagement lead for assigned projects across strategic accounts, ensuring clinical partners derive measurable value from Florence tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct stakeholder discovery sessions and interviews to gather requirements, assess readiness, and co-design implementation roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, services, and customer success teams to recommend scalable solutions tailored to client environments, regulatory needs, and research priorities.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Program Leadership\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end strategic program execution (e.g. custom services) across customer portfolios, ensuring alignment to KPIs, timelines, and quality standards. Inclusive of project plans, customer communications, internal team management and collaboration, and delivery of defined service solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive governance meetings, quarterly business reviews (QBRs) and facilitate strategy workshops to ensure mutual value realization. Facilitate customer conversations to define the value of solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply deep knowledge of Florence’s platform, customer workflows, and industry context to develop tailored, compliant workflows that address clinical research pain points.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Cross-Functional Enablement\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Engineering, Customer Success, and Commercial teams to translate customer needs into actionable internal plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor Strategic Engagement Managers or Analysts supporting execution and customer insights, and manage project teams to execute to defined deliverables and solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive internal collaboration to close feedback loops and continuously optimize the delivery and support model for strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong, trust-based relationships with client stakeholders at multiple levels, from site operations to C-suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify whitespace within existing accounts, develop business cases for expansion, and partner with sales and customer success to drive growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support account executives in building multi-year customer strategies and transformation plans.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Customer Growth \u0026amp;amp; Opportunity Identification\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify whitespace within accounts and partner with Sales/Customer Success to surface new business cases and multi-year partnership expansion plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop client transformation roadmaps to expand Florence usage and deepen partner engagement.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Metrics, Reporting \u0026amp;amp; Communication\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor adoption, satisfaction, and engagement metrics across assigned programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver tailored reports and dashboards to both customer stakeholders and Florence leadership, summarizing progress, risks, and next-step recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate QBRs, governance meetings, and strategic planning sessions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;An Ideal Candidate Has:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of experience in program management, customer engagement, or consulting within a SaaS, healthcare, or clinical research environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to navigate complex enterprise programs, evaluate client requirements, and design scalable implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success building relationships with sponsors, CROs, and research sites, including familiarity with operational workflows and regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills with the ability to translate business needs into technology-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as Salesforce, Gainsight, Asana, Smartsheet, and reporting platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with the ability to influence both clients and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’ll Be Extra Excited If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in clinical trials, digital health, or healthcare IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing cross-functional teams or mentoring team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Florence’s eBinders, eConsent, or eHub platforms (or similar products).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do well.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Do good. \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Make the leap.\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; Join our high-output culture to create innovative, modern, and purposeful software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://florencehc.com/careers/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://florencehc.com/careers/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Careers Page\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044050005,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":4007096005,"name":"US","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":7}}