{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5214979008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472208008,"location":{"name":"Remote - US"},"metadata":null,"id":5214979008,"updated_at":"2026-06-04T12:27:14-04:00","requisition_id":"120","title":"Forward Deployed Engineer","company_name":"Fixify","first_published":"2026-05-08T16:52:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Full-Time | Remote (United States)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re the person who solves a problem by hand first. Pulling apart configs, reading logs, sitting in a customer\u0026#39;s environment until you understand how things actually work. And then you figure out how to technologize it so nobody has to solve that problem by hand again. You\u0026#39;ve been called a unicorn, but your favorite animal is actually the honey badger: relentless, resourceful, and completely unbothered by ambiguity. You take as much pride in a well-written playbook or a clean slide deck as you do in elegant code, because you\u0026#39;ve learned that the right artifact at the right moment can be more powerful than any feature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fixify, we\u0026#39;re building an AI-native IT help desk where automation and human expertise work side by side. The hardest part isn\u0026#39;t the AI. It\u0026#39;s the last mile, and in enterprises, the last mile is the longest. Enterprise knowledge decays the minute it\u0026#39;s written down. Every team has 15-step processes that nobody can fully articulate, yet everyone can tell you the instant something\u0026#39;s wrong. Tribal knowledge lives in people\u0026#39;s heads, not in runbooks, and the gap between how things actually work and how they\u0026#39;re documented is where automation goes to die. This role exists to close that gap: get inside a customer\u0026#39;s world, understand what\u0026#39;s really happening, and make sure our platform knows it too. You\u0026#39;ll report directly to the CTO and work within Engineering, but your day will look nothing like a typical engineer\u0026#39;s.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is our first Forward Deployed Engineer hire. If every company in Silicon Valley is hiring FDEs, here\u0026#39;s what makes ours different: you\u0026#39;re not here to do professional services with a fancy title. You\u0026#39;re here to make customers wildly successful while building the muscle and tooling that makes the next customer successful faster. You\u0026#39;ll be equal parts engineer, consultant, and investigator. You don\u0026#39;t just configure what customers ask for. You come to them with a point of view about how their IT operations should change to get more from automation, informed by their data and your experience across other environments. If you get a rush from telling a customer something true about their own processes that they hadn\u0026#39;t seen yet, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What we can do for you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make you the first person in a role that will define how Fixify works with its most important customers, with a direct line to the CTO and a mandate to shape how we do it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put you at the intersection of AI, customer operations, and product, where your work directly influences what gets built and how customers experience Fixify.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you the autonomy to move between knowledge configuration, tooling development, customer education, and process design based on where the highest leverage is on any given day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surround you with engineers, data scientists, and operators who are building something genuinely new: an AI-native service that blends automation with human empathy in ways most companies only talk about.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Let you see the impact of your work immediately. When you improve a playbook, tune an automation, or restructure how we capture knowledge, you\u0026#39;ll see it in resolution times, customer confidence, and the volume of problems that never need a human again.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you can do for us\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the last mile of customer success: ensuring each customer\u0026#39;s knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dig into customer environments to extract the tacit, tribal knowledge that lives in people\u0026#39;s heads (the stuff that\u0026#39;s not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and tune automation performance: figure out what\u0026#39;s firing correctly, what\u0026#39;s missing, what\u0026#39;s producing poor outcomes. When something isn\u0026#39;t working, you own it. You don\u0026#39;t escalate to engineering and wait. You treat it as an opportunity to improve the system yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don\u0026#39;t just work around it. You surface it, document it, and push for it to be fixed at the source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, Data Science, and Customer Success to translate what you\u0026#39;re learning in the field into prioritized improvements that make every future deployment faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you should bring with you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience solving complex, ambiguous problems in customer-facing technical roles. Solutions engineering, technical consulting, implementation engineering, or similar work where you had to learn fast and deliver under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort writing code (Python, TypeScript, or similar) and working with APIs. You can build a script, automate a workflow, or push a fix when the situation calls for it. But your first instinct is to reach for knowledge and education before reaching for a code change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of IT operations. You understand ticketing systems, identity providers, endpoint management, and the kind of enterprise infrastructure that IT teams live in every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML concepts and a genuine curiosity about how large language models, automation, and knowledge systems can transform service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The investigative instinct to pull apart a customer\u0026#39;s Okta configs, dig through their logs, trace their ticket history, and piece together why automation isn\u0026#39;t doing what it should. Not just what the dashboard says, but what\u0026#39;s actually happening underneath.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A practice of producing artifacts that other people can actually use. Documentation, playbooks, operational recommendations. You know that scaling knowledge is as important as having it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills that work across audiences. You can explain a technical architecture to an engineer and explain why a process change matters to a VP of IT, in the same afternoon.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine belief that every support question is a signal, every moment of customer confusion is a product failure, and every workaround is a feature waiting to be built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-moving startup where your role will evolve as we learn. You\u0026#39;re energized by ambiguity, not paralyzed by it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment: \u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge: \u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend: \u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement: \u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt; Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt; Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt; Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018038008,"name":"Engineering","child_ids":[],"parent_id":4018043008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5159051008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4446206008,"location":{"name":"US Remote"},"metadata":null,"id":5159051008,"updated_at":"2026-06-09T17:43:43-04:00","requisition_id":"108","title":"IT Operations Analyst","company_name":"Fixify","first_published":"2026-03-20T12:10:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;You get a quiet satisfaction from closing a ticket cleanly. Not just resolving the issue — but leaving the person on the other end feeling like they were heard, helped, and didn\u0026#39;t have to explain themselves twice. You\u0026#39;ve worked a queue before. You know what it means to triage well, communicate clearly under pressure, and stay patient when the person you\u0026#39;re talking to isn\u0026#39;t.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;At Fixify, we\u0026#39;re building an AI-native IT automation platform that combines technology with a human touch. The \u0026quot;human touch\u0026quot; part isn\u0026#39;t a tagline — it\u0026#39;s the job. Our Help Desk Analysts are the people who make that real for our customers every day. You\u0026#39;ll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone. The work you do shows up immediately, in real customer experiences, across companies that depend on us to keep things running.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;This is a hands-on role. You\u0026#39;ll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation. If you want to do real support work at a company where support actually matters, this is it.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What we can do for you\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Put you at the center of a product where IT support isn\u0026#39;t a cost center — it\u0026#39;s the whole point.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you space to build expertise across a broad technical stack in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you can do for us\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Communicate clearly and professionally with customers through every interaction, including the complicated ones.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participate in shift rotations as part of a 24/7/365 support operation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you should bring with you\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;2+ years of experience in an IT support role.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of Windows and macOS for diagnosing and resolving common issues.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of identity and access management practices and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Familiarity with Mobile Device Management platforms — experience with JAMF is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Strong instincts for prioritisation and decision-making when multiple things need attention at once.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;A collaborative working style — you\u0026#39;re effective across teams, time zones, and org boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4019275008,"name":"Technical Specialist","child_ids":[],"parent_id":4018039008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5189109008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4459787008,"location":{"name":"US Remote"},"metadata":null,"id":5189109008,"updated_at":"2026-06-09T17:45:31-04:00","requisition_id":"114","title":"IT Operations Shift Lead","company_name":"Fixify","first_published":"2026-04-16T11:41:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;You know what a good shift handover feels like — and you know what a bad one costs. You\u0026#39;ve been the analyst waiting for context that never arrived, and the senior person who stayed late making sure it did. You\u0026#39;ve learned to read a queue at a glance, spot the issue that\u0026#39;s about to escalate before it does, and keep a team steady when three things are on fire at once.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;At Fixify, we\u0026#39;re building an AI-native IT automation platform that combines technology with a human touch. IT support isn\u0026#39;t peripheral to what we do — it\u0026#39;s central to it. The quality of the support we deliver depends directly on the quality of how shifts are run. As Shift Lead, you\u0026#39;ll own that. You\u0026#39;ll keep the operational environment stable, make sure analysts have what they need to do their best work, and ensure every customer issue gets the attention it deserves.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;This isn\u0026#39;t a step back from the work. You\u0026#39;ll stay close to live incidents, active escalations, and the daily reality of a support queue. But you\u0026#39;ll also be the person who makes the whole shift run — the one who notices patterns before they become problems, closes the loop on handovers, and holds the standard when things get busy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Please note the work hours of this role are currently 4pm - 12am\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What we can do for you\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you real operational ownership — the shift is yours, and the outcomes are yours.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Put you at the intersection of customer experience, analyst performance, and service quality, where your decisions show up fast.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Surround you with teammates and leadership who take service standards seriously and support the people who hold them.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you visibility into how IT operations works at a fast-moving AI company — and room to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you can do for us\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Run the shift — own coverage, workload distribution, and service quality from start to handover.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Act as the first escalation point for complex or high-impact incidents, and make sure analysts have the support they need to resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Ensure every handover is complete and accurate, so the next shift can pick up without losing a beat.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Monitor shift-level performance and communicate issues, trends, and risks to IT Operations management.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Keep the operational environment stable — identify blockers, manage risk, and escalate personnel or performance concerns when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you should bring with you\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;4+ years of experience in IT support or IT operations, with demonstrated experience acting as a senior analyst, escalation point, or shift-level lead.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of IT support operations and incident management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Confidence interpreting and acting on operational metrics, including SLAs, SLOs, and queue performance.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, Zendesk, or Freshdesk.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Strong ownership instincts — you don\u0026#39;t wait to be asked to fix something that\u0026#39;s broken.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Clear, structured communication, especially under pressure: escalations, handover notes, and incident updates that people can actually use.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;The ability to stay calm and decisive in time-sensitive situations — and to bring the people around you along with you.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Comfort in ambiguous, fast-changing environments where the situation changes faster than the playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4019275008,"name":"Technical Specialist","child_ids":[],"parent_id":4018039008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5159872008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4446593008,"location":{"name":"US Remote"},"metadata":null,"id":5159872008,"updated_at":"2026-06-10T00:02:46-04:00","requisition_id":"109","title":"Manager, IT Operations","company_name":"Fixify","first_published":"2026-03-24T21:36:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manager, IT Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve been on a help desk long enough to know the hard part isn’t the tech. It’s that moment when an analyst is running on fumes on a Friday afternoon. It’s the escalation nobody flagged until it was too late, and the SLA you\u0026#39;re watching slip in real time while you try to hold five things together at once. You\u0026#39;ve been there and lived that reality. You’ve also figured out how to get through it without losing the team along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You care about the people doing the work as much as the outcomes they’re measured on. You also know a high-performing help desk isn\u0026#39;t just about hitting numbers — it\u0026#39;s about building a culture where expectations are clear, feedback is constant, and trust is earned quickly. Why? Because you’ve done the work to build that environment before and seen the impact it has. At Fixify, we\u0026#39;re building an AI-native IT automation platform that combines technology with a human touch. The help desk is where that human touch shows up in real time — and the Manager, IT Operations is the person who makes sure it holds up under pressure. You\u0026#39;ll lead a team of IT analysts, set the operational standards that keep our customers happy, and work across the organisation to make sure we\u0026#39;re building for scale, not just reacting in the moment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on leadership role. You\u0026#39;ll manage people and performance, shape how we work across customers, and partner with operations, product, and employee experience to build something that lasts.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What we can do for you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Give you real ownership of a help desk operation at a company where automation and AI are core to what we do. not an afterthought.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put you at the intersection of customer success, operations, and product, where your observations directly shape what we build next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you the autonomy to design and improve the processes, systems, and standards your team operates within.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surround you with a leadership team that values data, clarity, and getting things right over looking like they\u0026#39;re right.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you the opportunity to grow a team and leave a lasting mark on how Fixify scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you can do for us\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and manage a team of IT analysts, setting the standard for how we support customers and building a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own our SLA and quality targets, including tracking performance, identifying gaps, and driving the changes needed to close them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and monitor KPIs that give the team and leadership clear visibility into what\u0026#39;s working and what isn\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations leadership to design and implement processes that allow the help desk to scale without losing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with employee experience to ensure our hiring and performance management systems stay aligned with team capacity needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the product team to surface trends, flag systemic issues, and identify opportunities for automation and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure shifts are properly staffed, equipped, and set up to succeed every day.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you should bring with you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years in technology operations or support, including at least 4 years managing or supervising a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of help desk platforms, such as Zendesk, ServiceNow, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with IT infrastructure and troubleshooting; you don\u0026#39;t need to be an engineer, but you need to understand the territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of data analysis tools; experience with Tableau, Hex, or similar platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to build trust quickly, with customers and teammates alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, and the confidence to use them under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of developing people through coaching, mentoring, and giving feedback that drives improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to navigate ambiguity, prioritise quickly, and act without waiting for perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine customer service mindset — you take ownership when things go wrong and you don\u0026#39;t look for someone else to blame.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018039008,"name":"Product Operations","child_ids":[4019275008],"parent_id":null}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5215746008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472633008,"location":{"name":"United States"},"metadata":null,"id":5215746008,"updated_at":"2026-06-10T19:56:03-04:00","requisition_id":"124","title":"Senior AI Software Engineer","company_name":"Fixify","first_published":"2026-05-12T10:07:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;Senior AI Software Engineer\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As you go about your daily life, do you often find yourself thinking “I bet I could automate that”? This might seem crazy, but… you’re not the only one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fixify, we believe that technology is more than clean code or fancy algorithms – it’s an opportunity to actually improve people’s lives. If you’ve ever locked yourself out before a big presentation, you’ll probably agree that an automated solution in the right moment can turn what would otherwise be a nightmare into an unforgettable moment of relief and gratitude. For us, there’s no greater joy than seeing the code we wrote save someone’s day. Our mission is simple – we want to deliver these day-saving moments, at scale. To that end, we’re in search of like-minded engineers to grow our team, allowing us to bring all kinds of useful automations to bear, solving real problems for users every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on our Automation team, you’ll work collaboratively with other engineers, data scientists, and subject matter experts to build and maintain Fixify’s automation capabilities. You’ll get hands-on, real world experience with bleeding edge tools and techniques, unlocking novel new solutions to historically difficult problems. Working hand-in-hand with data scientists, you will contribute to our AI architecture, helping us harness LLMs while ensuring our solutions are safe, reliable, and scalable. As a member of our product organization, you’ll be encouraged to be creative, and bring your own unique perspective and experiences to bear. Sure, you’ll build software… but you’ll also build relationships across our business, learning from different functions and perspectives. Most importantly, you’ll be connected directly to our customers, and the problems we aim to solve for them, allowing you to ship solutions that make a real difference.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What we can do for you\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Point you at interesting problems and equip you with the latest and greatest tools to solve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Welcome you into a team that values every voice and learns from every challenge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share the “why” behind every decision so you learn from our collective journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What you can do for us\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize your expertise in Python and Typescript to contribute to both the back-end and front-end code bases of the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive knowing it’s an iterative experience and you’ll learn more from shipping then from reading all the docs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly strive to refine and improve the code you inherit, not only the code you create.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach challenges with a blend of technical skill and creative thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a self-motivated professional who finds and fills gaps, embraces a growth mindset, and makes our culture even stronger.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What you should bring with you\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of building and maintaining services in Python and Typescript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with AI frameworks (Pydantic AI, Langchain).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A practice of “kind engineering” that produces well documented, modular code that’s a delight for the next engineer that works on it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A keen eye for detail – especially when reviewing pull requests.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine interest in understanding user needs and translating them into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work cross-functionally and lift the team with your positive energy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious nature and a drive to keep improving.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment: \u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge: \u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend: \u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement: \u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt; Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt; Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt; Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018038008,"name":"Engineering","child_ids":[],"parent_id":4018043008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/4545434008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4186071008,"location":{"name":"Ireland, Remote"},"metadata":null,"id":4545434008,"updated_at":"2026-06-09T17:46:22-04:00","requisition_id":"44","title":"Senior Data Scientist","company_name":"Fixify","first_published":"2025-02-21T16:04:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Data Scientist\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;You remember the first time you wrote a script that actually worked—maybe a Python one-liner, a scrappy Excel formula, or even an SQL query. That little spark of \u0026#39;Whoa, I just made data do something.\u0026#39; felt just as exhilarating as the moment you saw your first model running in production. Fast forward to today. If embeddings dance in your dreams and experimenting with LLMs and crunching datasets puts a skip in your step, well we’ve got the gig for you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re on a mission to reimagine the IT help desk — taking the mundane and making it smarter, faster, and way less painful. As a Senior Data Scientist, you’ll be at the forefront of this transformation, wielding machine learning, AI, and all your data wizardry to build solutions that make a difference while they make smiles bloom across our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe that data science (whether that\u0026#39;s a prompt, a new fancy shmancy model or a tried and true statistical method) is the key to transforming tedious IT requests into truly magical experiences. More importantly, we think people belong at the center of this transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior data scientist, you\u0026#39;ll be working with a team of people who care -- about our customers, about our world, and about each other. We\u0026#39;re looking to build and scale a texture of interactions that put people at the center of technology. You\u0026#39;ll operate at the crossroads of engineering, product development, operations, and customer success to uncover patterns in large datasets, predict trends, and optimize our service delivery. You’ll act as an expert communicator, effortlessly breaking down complex technical research and making it clear for teammates from all backgrounds. Additionally, you’ll drive continued innovation by proposing and leading new areas of research.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe the combination of ingenuity, technology and care can build amazing moments for our customers -- helping them see around corners and solving problems before they happen, and we think there\u0026#39;s a place at the center of this for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we can do for you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Offer a nurturing environment where your skills and contributions are valued and celebrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide many opportunities for professional growth, learning, and development in the field of data science and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you a chance to work with cutting-edge technology and influence the future of IT help desk services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surround you with a culture that values impact over pure research, so you’ll feel the difference your work is making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer you the opportunity to work with modern tech and help shape the tech stack our data science team uses as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can do for us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead full-lifecycle data science projects, from conceptualization to deployment and ongoing maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate our standards on the data science team when it comes to operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our operations, engineering, and service delivery teams to ensure seamless integration and management of our machine learning capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex data science concepts effectively to a diverse range of stakeholders so we get the outcomes we want and capture learnings along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use your expertise to find simple, effective solutions when advanced models aren’t required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in continuous learning and sharing, fostering an environment of collective growth and innovation across departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring clarity and understanding to complex data science projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of collaboration and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion our values of curiosity, adaptability, and teamwork.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you should bring with you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in data science along with a knack for creating impactful models and drawing insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in data science frameworks like scikit-learn, plotly, pandas, and numpy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong statistical background, especially in time series analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for quality, with experience implementing tests and upholding engineering standards in data science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and an ability to engage both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset that’s open to learning and deploying LLM technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018041008,"name":"Data Science","child_ids":[],"parent_id":4018043008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/4987787008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4368723008,"location":{"name":"Ireland, Remote / United States, Remote"},"metadata":null,"id":4987787008,"updated_at":"2026-06-12T16:34:53-04:00","requisition_id":"76","title":"Senior Fullstack Engineer, Product Experience ","company_name":"Fixify","first_published":"2025-11-13T14:48:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;Have you caught yourself in the grocery store daydreaming about code… yeah, us too. At Fixify, we believe that technology is about more than code and algorithms — it\u0026#39;s about enabling connections between people. That\u0026#39;s why we\u0026#39;re on a quest for a Senior Software Engineer who finds joy in building technology and knows the work doesn\u0026#39;t end at git commit. For you, the product\u0026#39;s potential isn\u0026#39;t fulfilled until it\u0026#39;s in the hands of users, helping them work better, collaborate effortlessly, all while putting a skip in their step.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;As a Senior Software Engineer, you\u0026#39;ll work collaboratively with other engineers on all aspects of our product. You\u0026#39;ll take ownership of feature delivery in horizontally scalable messaging pipelines while also ensuring the rounded corner of every button in the UI is just right. No doubt you\u0026#39;ll come with lots of great ideas of how to evolve the product as you get to explore Fixify\u0026#39;s exciting range of features, including large language models (LLMs). We\u0026#39;re also big believers in staying close to our customers. So you\u0026#39;ll also immerse yourself in our users\u0026#39; environments and refine your work based on their feedback. Attention to detail is key – especially when it comes to communicating clearly with our users. One perk of being a start up is that you\u0026#39;ll have the opportunity to see the impact of every adjustment you make, even the smallest one.\u0026lt;/p\u0026gt;\n\u0026lt;h2 class=\u0026quot;p1\u0026quot;\u0026gt;What we can do for you\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Welcome you into a team that values every voice and learns from every challenge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Give you endless opportunities to learn new things.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Share the \u0026quot;why\u0026quot; behind every decision so you learn from our collective journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 class=\u0026quot;p1\u0026quot;\u0026gt;What you should bring with you\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Strong knowledge of Typescript or a passion to quickly learn and master it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;A practice of \u0026quot;kind engineering\u0026quot; that produces well documented, modular code that\u0026#39;s a delight for the next engineer that works on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;A keen eye for detail – especially when reviewing pull requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;A genuine interest in understanding user needs and translating them into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;The ability to work cross-functionally and lift the team with your positive energy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;A curious nature and a drive to keep improving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018038008,"name":"Engineering","child_ids":[],"parent_id":4018043008}],"offices":[{"id":4014047008,"name":"Ireland","location":null,"child_ids":[4052108008,4052109008],"parent_id":null},{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5231892008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480394008,"location":{"name":"US - Remote"},"metadata":null,"id":5231892008,"updated_at":"2026-06-10T13:10:19-04:00","requisition_id":"133","title":"Senior IT Operations Analyst  ","company_name":"Fixify","first_published":"2026-05-27T10:54:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;You\u0026#39;ve been the person in the room who actually knows why it\u0026#39;s broken. Not just the surface issue — the underlying configuration, the edge case the vendor didn\u0026#39;t document, the thing that only shows up in enterprise environments at scale. You\u0026#39;ve resolved it, written it up, and made sure the next person doesn\u0026#39;t have to figure it out from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;But you\u0026#39;ve also noticed something: the most interesting part of the job isn\u0026#39;t always the ticket. It\u0026#39;s the pattern behind the tickets. The workflow that shouldn\u0026#39;t be manual. The AI capability that could handle this class of issue entirely. The product gap that keeps showing up in escalations. You want to work somewhere those observations go somewhere — into real systems, real automation, real improvements.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;At Fixify, we\u0026#39;re building an AI-native IT automation platform that combines technology with a human touch. As a Senior IT Operations Analyst, you\u0026#39;ll sit at the intersection of live operations and the product that powers them. You\u0026#39;ll handle the escalations that need real expertise. And you\u0026#39;ll spend a meaningful portion of your time working directly with Engineering, Product, and Customer Success to translate what you see in the field into better workflows, smarter automation, and a platform that keeps getting sharper.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;This is a senior individual contributor role. The expectation is that you bring deep technical judgment, mentor the analysts around you, and help shape how Fixify\u0026#39;s AI capabilities evolve in real customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What we can do for you\u0026lt;/h3\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you technical depth and cross-functional reach — you\u0026#39;ll be working on live escalations and long-term platform improvements, not just the queue.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Put you directly in conversation with Engineering and Product, where your operational experience shapes what gets built.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Let you work on automation and AI that meaningfully changes how IT support gets done — not as a side project, but as part of the job.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Surround you with people who take quality, rigor, and continuous improvement seriously.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Give you room to mentor junior analysts and raise the standard of the team around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you can do for us\u0026lt;/h3\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Act as the senior escalation point for complex, high-risk, or ambiguous customer issues — and provide technical guidance that helps analysts grow.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Partner with Engineering to support the design, rollout, and refinement of product features based on what you see in real customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across operations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with clear, actionable context.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participate in an on-call rotation for after-hours escalations and critical incidents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;What you should bring with you\u0026lt;/h3\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation point or technical subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expert-level understanding of Identity and Access Management concepts and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Experience with help desk platforms, including tools like Jira, ServiceNow, Zendesk, or Freshdesk.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Working knowledge of MDM solutions, including JAMF or Microsoft Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Hands-on experience with scripting, automation, or AI-assisted tools — including PowerShell, Bash, Python, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Familiarity with security policies and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Clear communication skills across technical and non-technical audiences; you can write an escalation summary and a product feedback doc with equal clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;A genuine interest in automation and AI — and the instinct to ask \u0026quot;why is this still manual?\u0026quot; when you see something that shouldn\u0026#39;t be.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Experience contributing to automation, tooling, or platform improvements within an IT or security context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4019275008,"name":"Technical Specialist","child_ids":[],"parent_id":4018039008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5222505008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475803008,"location":{"name":"Remote United States"},"metadata":null,"id":5222505008,"updated_at":"2026-06-04T22:22:40-04:00","requisition_id":"128","title":"Staff Software Engineer, Integrations Platform","company_name":"Fixify","first_published":"2026-05-18T21:06:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Staff Software Engineer — Integrations Platform\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Fixify\u0026#39;s Integrations Platform is both the framework and the ecosystem: the patterns, SDK, and abstractions our team builds, plus the integrations themselves that run on top of it across customer ticketing, identity, knowledge, and endpoint systems. We are heading toward hundreds of integrations authored by our team today, by FDEs and contractors against the SDK tomorrow, and by AI agents soon after. We have reached the point where the shape of the platform underneath all of that matters more than any single integration. Someone needs to own that shape across quarters, not weeks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When you have built enough integrations to see the platform-shaped gaps, do you also have the patience to design the framework other engineers will use to fill them?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fixify, every integration starts as a small failure somebody is feeling. A password reset that did not go through before a meeting. A Jira ticket that landed in the wrong queue. An access request that has been pending since Tuesday. The integrations we build are invisible when they work and impossible to ignore when they do not. At the scale we are heading toward, with FDEs, contractors, and AI agents all authoring on top of the platform, the only way to keep them invisible is to design the platform underneath with real care. That design work spans quarters. It is the work this role exists for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Integrations Platform team, you would own the multi-quarter shape of the platform. You would set the integration strategy as a continuous workstream (taxonomy, prioritization, risk tiering, vendor partner relations). You would drive the architectural direction for non-API integration patterns where standard API-and-poll falls short: browser-driven flows, webhook-first designs, and iPaaS bridges like Okta Workflows and Tines. You would design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely (skill SDK, risk tier enforcement, sandbox environments, doc generator, CI gates). You would design the integration testing infrastructure that takes the team past tribal, per-integration fixtures. And you would do all of this as a multiplier for the team, not as a portfolio of solo wins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a coaching role as much as a building role. You would pair on hard design decisions before they ship. You would run design reviews as a teaching forum. You would share the strategic and surge escalation surface with the engineering manager so the team executes predictably, and you would take your regular turn in the maintenance rotation like everyone else. The point of this hire is to make the next architecture decision easier for the rest of the team, not to become the person every decision routes through.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What we can do for you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hand you the architectural canvas for a platform that is mid-build, with the destination already meaningful (hundreds of integrations, agent authoring on top) and the room to shape how we get there.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pair you with a Chief Architect who is genuinely engaged on the integrations problem, and a small senior team who will push back on you the way you should push back on them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect you directly to the customers and analysts on the other end of your platform decisions, so the architecture is grounded in real user reality rather than abstract elegance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trust your judgment on multi-quarter calls. We expect you to make them, document them, and revisit them when context changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you the space to coach. This is part of the week, not a side activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share the strategic and surge escalation load so it is not a single funnel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you can do for us\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the integrations strategy as a workstream rather than a series of decisions made under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural decisions across multiple quarters and multiple integrations, including the trade-offs between extracting shared abstractions now versus carrying duplication for a defined period.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely, treating that authoring surface as a first-class platform problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach the team through pairing on hard design decisions before they ship and running design reviews as a teaching forum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share the escalation and surge surface, take your turn in the maintenance rotation, and treat operability as part of platform design rather than a follow-up task.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read CS threads, POPs escalations, and customer-facing reality as input to the strategy, not as interruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frame staff-shaped projects so other engineers on the team can take meaningful pieces. Treat platform work as a multiplier rather than a personal portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you should bring with you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of leading multi-quarter platform or integrations work, including architectural ownership across more than one product surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing SDKs, authoring frameworks, or systems that let other engineers, partners, or external authors extend a product safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 8 years of experience building scalable, observable SaaS systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in TypeScript and Node.js, and with AWS primitives (Lambda, SQS, S3), the kind of fluency that shows up in architectural trade-offs rather than only in syntax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with non-API integration patterns: webhooks at scale, OAuth flows across many tenants, and at least one of browser-driven automation, iPaaS bridges (Okta Workflows, Tines, Workato), or callback-based designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A documented architectural decision you are proud of, and another one you would do differently with a year of hindsight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A reviewer\u0026#39;s instinct that is teaching-shaped rather than gatekeeping-shaped.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI coding tools (Cursor, Claude Code, or equivalent) and a real point of view on how platforms should be designed when AI agents are part of the author base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The confidence to say \u0026quot;I do not know yet, here is how I would find out\u0026quot;, especially in your first ninety days on this team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you are looking for a role where you can ship big things solo and become the person every decision routes through, this is not it. The point of this hire is to multiply the team, not to centralise the architecture. Strong opinions are welcome after you have earned the context, not on day one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment: \u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge: \u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend: \u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement: \u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt; Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt; Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt; Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018038008,"name":"Engineering","child_ids":[],"parent_id":4018043008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/fixify/jobs/5159478008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4446402008,"location":{"name":"San Francisco Bay Area"},"metadata":null,"id":5159478008,"updated_at":"2026-06-09T17:47:15-04:00","requisition_id":"110","title":"Strategic Account Executive","company_name":"Fixify","first_published":"2026-03-24T12:27:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;You know the difference between running a sales cycle and building a market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ve probably got a story you come back to — the one where a casual conversation turned into a six-figure deal and a string of referrals. Not because you got lucky, but because you know how to navigate complex buying groups, build trust quickly, and shape a deal where everyone wins. You know how to get something over the line when it matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;But more importantly, you know how to open doors that weren’t there before, how to turn a cold territory into a strong pipeline, and create lasting relationships that turn into long-term revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re comfortable being the first. The one who figures out how the story lands, what resonates with a CIO versus an IT analyst, and where the friction shows up in a deal. You don’t just run plays or regurgitate talking points, you help write them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Fixify, we’re changing how enterprises run IT operations. Our AI-native platform helps companies handle the messy, human side of support at scale — the part that resists quick fixes. That means we’re not just selling software. We’re helping customers rethink how their IT function works.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Enterprise Account Executive, you’ll own new business across your region. You’ll build relationships with senior stakeholders, create and close complex opportunities, and help establish Fixify’s presence in the market. You’ll work closely with marketing, product, and customer success to win deals, shape how we sell, and recommend what we should build next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who wants both sides of the job: closing meaningful deals and helping define how a category gets sold.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What we can do for you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$250,000 – $300,000 OTE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer you equity so you can be an owner in the company’s growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you a large territory with realistic, achievable quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a flexible, remote-first culture with opportunities to connect in person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put you in direct collaboration with product, operations, and GTM leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give you room to build, experiment, and refine the sales messaging and motion as the business grows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surround you with teammates who care about outcomes, clarity, and doing things the right way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you can do for us\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle from pipeline generation through solutioning, negotiation, and closing net-new enterprise logos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage executive-level relationships with CIOs, and other senior stakeholders, acting as a trusted advisor throughout the buying process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategically target and develop enterprise accounts in partnership with SDRs, marketing, and channel partners to generate qualified opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling, tailored presentations and product demonstrations that connect Fixify’s capabilities to real business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with solutions engineering, customer success, and product to ensure smooth deal execution and long-term success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently meet or exceed revenue targets by driving high-quality new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate pipeline management and forecasting discipline in HubSpot\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you should bring with you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of SaaS sales experience, including a track record of exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success closing complex, six-figure (and above) enterprise deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise buying cycles and multi-stakeholder sales processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive communication, negotiation, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter mindset — able to build pipeline and execute independently in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to IT, operations, or digital transformation leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in startups or high-growth environments is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Work Location\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remote, within the Bay Area, with travel as needed to meet customers and prospects.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible work environment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;100% remote with flexible core working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time to recharge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Unlimited PTO plus 12 paid federal holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connectivity stipend:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150 monthly to support cell phone, internet, or equipment expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Participation in our 401(k) program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Option grants to purchase shares through Fixify\u0026#39;s equity program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health insurance:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Medical, dental, and vision coverage with 100% of your deductible covered by Fixify\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Paid parental leave for birth, adoption, or surrogacy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018047008,"name":"Sales","child_ids":[],"parent_id":4018035008}],"offices":[{"id":4013949008,"name":"United States - Remote","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":10}}