{"jobs":[{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5990637004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4973999004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5990637004,"updated_at":"2026-05-11T23:07:52-04:00","requisition_id":"FY25R-28-751-814","title":"AI Applications Engineer II","company_name":"Five9","first_published":"2026-05-07T11:46:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Title:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;AI Applications Engineer II\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;Bangalore/ Chennai (Hybrid)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a passionate\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI Applications Engineer II\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our growing\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise AI Team\u0026lt;/strong\u0026gt;. In this role, you’ll help manage, support, and optimize our\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;agentic AI platform\u0026lt;/strong\u0026gt;, ensuring it operates securely, efficiently, and at scale across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll spend most of your time focused on Gemini\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise platform administration, governance, and support\u0026lt;/strong\u0026gt;, along with some dedicated time to enhancing/building/doing POC work on agentic and\u0026amp;nbsp;\u0026lt;strong\u0026gt;automation projects\u0026lt;/strong\u0026gt;\u0026amp;nbsp;that furthers performance, user experience, and integration with Five9 enterprise systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer, configure, and optimize\u0026amp;nbsp;\u0026lt;strong\u0026gt;Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage\u0026amp;nbsp;\u0026lt;strong\u0026gt;user provisioning, license assignments, access controls, and security policies\u0026lt;/strong\u0026gt;, ensuring consistency with IT, Infosec and compliance governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee appropriate\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Cloud Platform (GCP)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp;\u0026lt;strong\u0026gt;cloud run workflows, CI/CD automation pipelines, and containerized environments\u0026lt;/strong\u0026gt;, leveraging tools such as Terraform, Docker, and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct\u0026amp;nbsp;\u0026lt;strong\u0026gt;prompt engineering\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update\u0026amp;nbsp;\u0026lt;strong\u0026gt;documentation, runbooks, and best practice guides\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for platform operations, deployment, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;strong\u0026gt;training and enablement sessions\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to end users and power users on Gemini Enterprise capabilities and AI use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of\u0026amp;nbsp;\u0026lt;strong\u0026gt;3 years of GCP experience\u0026lt;/strong\u0026gt; \u0026amp;amp; \u0026lt;strong\u0026gt;1 year of Claude experience\u0026lt;/strong\u0026gt; supporting or developing AI/ML solutions on Google platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI/\u0026amp;nbsp;ML solutions/apps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and operational best practices (ML Ops experience is advantageous).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;GCP/Claude services\u0026lt;/strong\u0026gt;\u0026amp;nbsp;such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;automation and scripting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Gemini Enterprise/Claude\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;strong\u0026gt;security, compliance, and auditing practices\u0026lt;/strong\u0026gt;, including DLP, Access Transparency, and data residency standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent\u0026amp;nbsp;\u0026lt;strong\u0026gt;problem-solving, analytical, and troubleshooting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of a forward-thinking\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise AI Team\u0026lt;/strong\u0026gt;, driving next-generation innovation across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with\u0026amp;nbsp;\u0026lt;strong\u0026gt;cutting-edge technologies\u0026lt;/strong\u0026gt;\u0026amp;nbsp;like\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and other agentic AI tools that power real-world business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy a culture that values\u0026amp;nbsp;\u0026lt;strong\u0026gt;experimentation, continuous learning, and teamwork\u0026lt;/strong\u0026gt;, with opportunities to grow your skills in cloud operations and AI engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5635095004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4973999004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5635095004,"updated_at":"2026-05-11T23:09:02-04:00","requisition_id":"FY25R-28-751-814","title":"AI Applications Engineer II","company_name":"Five9","first_published":"2025-08-29T06:32:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Title:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;AI Applications Engineer II\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Bangalore/\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Chennai, India\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a passionate\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI Applications Engineer II\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our growing\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise AI Team\u0026lt;/strong\u0026gt;. In this role, you’ll help manage, support, and optimize our\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;agentic AI platform\u0026lt;/strong\u0026gt;, ensuring it operates securely, efficiently, and at scale across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll spend most of your time focused on Gemini\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise platform administration, governance, and support\u0026lt;/strong\u0026gt;, along with some dedicated time to enhancing/building/doing POC work on agentic and\u0026amp;nbsp;\u0026lt;strong\u0026gt;automation projects\u0026lt;/strong\u0026gt;\u0026amp;nbsp;that furthers performance, user experience, and integration with Five9 enterprise systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer, configure, and optimize\u0026amp;nbsp;\u0026lt;strong\u0026gt;Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage\u0026amp;nbsp;\u0026lt;strong\u0026gt;user provisioning, license assignments, access controls, and security policies\u0026lt;/strong\u0026gt;, ensuring consistency with IT, Infosec and compliance governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee appropriate\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Cloud Platform (GCP)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp;\u0026lt;strong\u0026gt;cloud run workflows, CI/CD automation pipelines, and containerized environments\u0026lt;/strong\u0026gt;, leveraging tools such as Terraform, Docker, and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct\u0026amp;nbsp;\u0026lt;strong\u0026gt;prompt engineering\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update\u0026amp;nbsp;\u0026lt;strong\u0026gt;documentation, runbooks, and best practice guides\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for platform operations, deployment, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;strong\u0026gt;training and enablement sessions\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to end users and power users on Gemini Enterprise capabilities and AI use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of\u0026amp;nbsp;\u0026lt;strong\u0026gt;3 years of GCP experience \u0026amp;amp; 1 year of Claude experience \u0026lt;/strong\u0026gt;supporting or developing AI/ML solutions on Google platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI/\u0026amp;nbsp;ML solutions/apps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and operational best practices (ML Ops experience is advantageous).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;GCP/Claude services\u0026lt;/strong\u0026gt;\u0026amp;nbsp;such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;automation and scripting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;strong\u0026gt;security, compliance, and auditing practices\u0026lt;/strong\u0026gt;, including DLP, Access Transparency, and data residency standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent\u0026amp;nbsp;\u0026lt;strong\u0026gt;problem-solving, analytical, and troubleshooting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of a forward-thinking\u0026amp;nbsp;\u0026lt;strong\u0026gt;Enterprise AI Team\u0026lt;/strong\u0026gt;, driving next-generation innovation across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with\u0026amp;nbsp;\u0026lt;strong\u0026gt;cutting-edge technologies\u0026lt;/strong\u0026gt;\u0026amp;nbsp;like\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Gemini Enterprise\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and other agentic AI tools that power real-world business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy a culture that values\u0026amp;nbsp;\u0026lt;strong\u0026gt;experimentation, continuous learning, and teamwork\u0026lt;/strong\u0026gt;, with opportunities to grow your skills in cloud operations and AI engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5805673004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5052946004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5805673004,"updated_at":"2026-04-21T17:27:26-04:00","requisition_id":"FY25A-29-432-106","title":"Apprentice- Product Management","company_name":"Five9","first_published":"2026-02-17T08:15:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a high-potential \u0026lt;strong\u0026gt;Product Manager Apprentice\u0026lt;/strong\u0026gt; to join our Product Management team working on next-generation \u0026lt;strong\u0026gt;Contact Center as a Service (CCaaS)\u0026lt;/strong\u0026gt; platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to \u0026lt;strong\u0026gt;AI-driven customer experience technologies and modern cloud-native architectures\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Product Manager Apprentice, you will work closely with\u0026amp;nbsp; Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including \u0026lt;strong\u0026gt;AI-powered voice, digital, analytics, automation, workforce management and integrations platforms\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Discovery \u0026amp;amp; Strategy Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in researching customer problems across contact center domains such as \u0026lt;strong\u0026gt;Inbound\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends in \u0026lt;strong\u0026gt;CCaaS, AI in CX, cloud communications, and SaaS platforms\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support product managers in defining product vision, value propositions, and roadmap priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Data-Driven Product Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with AI/ML teams on features involving \u0026lt;strong\u0026gt;speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help translate AI capabilities into real-world customer use cases and measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to defining product requirements for AI-enabled workflows and decisioning systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Delivery Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in creating \u0026lt;strong\u0026gt;Product Requirement Documents (PRDs), user stories, and acceptance criteria\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in feature demos, UAT coordination, and release readiness activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Modern SaaS Platform Exposure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gain hands-on experience with \u0026lt;strong\u0026gt;cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support integration initiatives across \u0026lt;strong\u0026gt;CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Stakeholder Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support preparation of product documentation, internal enablement, and launch materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Learn\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;How enterprise \u0026lt;strong\u0026gt;CCaaS platforms are built and scaled\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How \u0026lt;strong\u0026gt;AI is productized\u0026lt;/strong\u0026gt; — from model capability to customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How to balance \u0026lt;strong\u0026gt;customer needs, technology constraints, and business strategy\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How modern SaaS companies execute product management at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in \u0026lt;strong\u0026gt;Engineering or Computer Science\u0026lt;/strong\u0026gt; (or related technical discipline).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in \u0026lt;strong\u0026gt;Product Management, SaaS platforms, AI technologies, and cloud computing\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of software development concepts, APIs, and web technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile development practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Skills \u0026amp;amp; Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and structured thinking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about \u0026lt;strong\u0026gt;AI, data platforms, and digital customer experience technologies\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with engineering, design, and business teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with a bias for action and learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Career Path\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;This apprenticeship is designed to develop future \u0026lt;strong\u0026gt;Associate Product Owners , Associate Product Managers and Product Managers\u0026lt;/strong\u0026gt;. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on a \u0026lt;strong\u0026gt;market-leading CCaaS platform from Five9\u0026lt;/strong\u0026gt; shaping the future of customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get early exposure to \u0026lt;strong\u0026gt;AI-first product development in a real enterprise environment\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured mentorship from experienced product leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to grow rapidly in one of the fastest-growing technology domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4108915004,"name":"India Apprentice Program","child_ids":[],"parent_id":null}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5805677004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5052946004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5805677004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25A-29-432-106","title":"Apprentice- Product Management","company_name":"Five9","first_published":"2026-02-17T08:15:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a high-potential \u0026lt;strong\u0026gt;Product Manager Apprentice\u0026lt;/strong\u0026gt; to join our Product Management team working on next-generation \u0026lt;strong\u0026gt;Contact Center as a Service (CCaaS)\u0026lt;/strong\u0026gt; platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to \u0026lt;strong\u0026gt;AI-driven customer experience technologies and modern cloud-native architectures\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Product Manager Apprentice, you will work closely with\u0026amp;nbsp; Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including \u0026lt;strong\u0026gt;AI-powered voice, digital, analytics, automation, workforce management and integrations platforms\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Discovery \u0026amp;amp; Strategy Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in researching customer problems across contact center domains such as \u0026lt;strong\u0026gt;Inbound\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends in \u0026lt;strong\u0026gt;CCaaS, AI in CX, cloud communications, and SaaS platforms\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support product managers in defining product vision, value propositions, and roadmap priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Data-Driven Product Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with AI/ML teams on features involving \u0026lt;strong\u0026gt;speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help translate AI capabilities into real-world customer use cases and measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to defining product requirements for AI-enabled workflows and decisioning systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Delivery Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in creating \u0026lt;strong\u0026gt;Product Requirement Documents (PRDs), user stories, and acceptance criteria\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in feature demos, UAT coordination, and release readiness activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Modern SaaS Platform Exposure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gain hands-on experience with \u0026lt;strong\u0026gt;cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support integration initiatives across \u0026lt;strong\u0026gt;CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Stakeholder Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support preparation of product documentation, internal enablement, and launch materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Learn\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;How enterprise \u0026lt;strong\u0026gt;CCaaS platforms are built and scaled\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How \u0026lt;strong\u0026gt;AI is productized\u0026lt;/strong\u0026gt; — from model capability to customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How to balance \u0026lt;strong\u0026gt;customer needs, technology constraints, and business strategy\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How modern SaaS companies execute product management at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Eligibility \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in \u0026lt;strong\u0026gt;Engineering or Computer Science\u0026lt;/strong\u0026gt; (or related technical discipline).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in \u0026lt;strong\u0026gt;Product Management, SaaS platforms, AI technologies, and cloud computing\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of software development concepts, APIs, and web technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile development practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Skills \u0026amp;amp; Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and structured thinking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about \u0026lt;strong\u0026gt;AI, data platforms, and digital customer experience technologies\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with engineering, design, and business teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with a bias for action and learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Career Path\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This apprenticeship is designed to develop future \u0026lt;strong\u0026gt;Associate Product Owners , Associate Product Managers and Product Managers\u0026lt;/strong\u0026gt;. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on a \u0026lt;strong\u0026gt;market-leading CCaaS platform from Five9\u0026lt;/strong\u0026gt; shaping the future of customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get early exposure to \u0026lt;strong\u0026gt;AI-first product development in a real enterprise environment\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured mentorship from experienced product leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to grow rapidly in one of the fastest-growing technology domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4108915004,"name":"India Apprentice Program","child_ids":[],"parent_id":null}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5693059004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999850004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5693059004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-1-468-213","title":"Asset Architecture","company_name":"Five9","first_published":"2025-10-29T18:54:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Professional Services development team is growing, and we are seeking an Asset Architect. The Asset Development group focuses on rapidly delivering software products that augment and extend the company\u0026#39;s core offerings. Using leading methodologies, modern tooling, and the Google Cloud Platform, the team emphasizes effective cloud architecture, development, and delivery. The candidate will be expected to work in a remote team environment via web conferences, and via chat collaboration. The candidate must be a self-starter and able to work independently. If you thrive on leveraging your expertise to lead the design of complex and high-value software development projects, then this may be just the position for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Skills:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Cloud infrastructure best-practices, especially Google Cloud. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent understanding of the continuous integration practice. \u0026amp;nbsp;Proficiency in specifying and implementing test and production environment infrastructure. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define work, drive progress, and provide visibility of status using tracking tools such as Jira and Confluence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software development background as a full-stack developer. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Jira and Confluence a plus. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with: Terraform, Git, JavaScript, Typescript, HTML, CSS, Node.js and bash scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker and building and publishing efficient and secure images.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with: \u0026amp;nbsp;Nest.js, Vue, Visual Studio Code, Jira, Confluence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of cloud-based software development considerations and architectures (GCP, AWS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSocket, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with using Unix-based operating systems and utilizing the command line.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in application or integration software development. \u0026amp;nbsp;Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, Vue, React, Angular, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of Terraform experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year experience with web application hosting services such as GCP, AWS, Azure, Heroku, OpenShift, or self-hosted environments using Docker and \u0026amp;nbsp;Node.js deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor of Science / Bachelor of Arts degree or equivalent work experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$232,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026110004,"name":"Professional Services","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5572265004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4946329004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5572265004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Associate Customer Success Manager","company_name":"Five9","first_published":"2025-06-24T21:03:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Being the trusted partner for the customer on use-case and product functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply an understanding of Five9s products, services, and support processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the timely and successful delivery of our solutions according to customer needs and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with high severity requests or issue escalations as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to discuss, understand, and work within complex project and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple projects at a time while paying strict attention to details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be self-directed and self-motivated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or higher\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$55,700\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$129,400 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030339004,"name":"Customer Success Manager","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6008215004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159684004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":6008215004,"updated_at":"2026-05-28T13:54:21-04:00","requisition_id":null,"title":"Associate Solution Consultant","company_name":"Five9","first_published":"2026-05-28T13:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer’s lifecycle and are comfortable using presentations, email, and phone to connect with customers.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Solution Consultants should be high energy evangelists of the product, empathize with customers’ business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs.\u0026lt;br\u0026gt;Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company\u0026#39;s platform.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Support the sales team in helping prospects and partners understand what is possible on the Five9 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Assist with delivering\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;s data-stringify-type=\u0026quot;strike\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/s\u0026gt;\u0026lt;/strong\u0026gt;proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Prepare specification documents to pass implementation details on to Professional Services team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;A positive ‘Can do’ attitude, with a focus on keeping things simple.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excitement for customer-facing experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Fabulous communicator, great team player.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Confident dispensing knowledge to a highly skilled and experienced audience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;BA/BS or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with APIs is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$48,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$112,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030340004,"name":"Solution Consulting","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5850311004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5074390004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5850311004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"AVP, Enterprise Sales West","company_name":"Five9","first_published":"2026-04-06T18:18:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The AVP West will lead a team of Regional Vice Presidents (RVP) who lead teams our enterprise net new segment to expand new logos for Five9.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has demonstrated leadership through 10% YoY growth of their own selling teams and developed individual contributors into managers and directors. This person will have an excellent track record of closing revenue in the technology and software industry. This person is an excellent story teller, focuses on impact and value to customers and prospects, is a critical thinker, and holds their teams accountable to success. This person thinks with a growth mindset and is a change agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report directly to the Chief Revenue Officer and will be based in the US, ideally in the western territory. The AVP will lead a team of Regional Vice Presidents in/around the West US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide and manage activities of the RVP to ensure company revenue goals and objectives are exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare, coach, and support the sales team by phone and on-site interactions in their sales meetings with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage and participate regularly with on-site customer meetings, including at least two meetings per month with each team member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate forecasting in \u0026lt;a href=\u0026quot;http://Salesforce.com\u0026quot;\u0026gt;Salesforce.com\u0026lt;/a\u0026gt; including deals in commit, upside, and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure \u0026lt;a href=\u0026quot;http://Salesforce.com\u0026quot;\u0026gt;Salesforce.com\u0026lt;/a\u0026gt; is embraced by yourself and the team including Leads, Activities, Opportunities, Products, and Forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a business plan to expand business into new accounts by leveraging company generated leads, business development, partners, channels, associations, and other sales generated leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the closing of current-quarter deals while nurturing longer-term opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate, manage, and conduct one-on-one and team meetings, and training sessions to ensure ongoing improvement and best-practice sharing amongst the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, hire, onboard, train, and retain top sales talent while managing attrition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display a thorough understanding of business needs and revenue potential for accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with team members individually for ongoing development while always promoting a healthy team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare Sales Directors and yourself for Quarterly Business Reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned by leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of enterprise software sales experience successfully selling solutions at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of direct sales management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful track record in a high volume transaction sales environment and longer term strategic sales with success in leading and closing at least 10 deals per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and building a team of successful SaaS and/or Cloud sales professionals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Total comfort demonstrating SaaS/cloud-based software and discussing it with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of exceeding company sales quotas in a complex sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in territory management and planning, at the regional and account levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise with teaching, coaching, and training sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel at least 50% and as needed throughout the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent C-level communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written, verbal, presentation and organizational skills required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$170,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$263,900 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5467461004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4888667004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5467461004,"updated_at":"2026-06-04T18:05:25-04:00","requisition_id":"FY25R-2-702-742, FY26-2-702-405","title":"Billing Specialist","company_name":"Five9","first_published":"2025-03-04T12:31:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and process daily\u0026amp;nbsp;billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and resolve\u0026amp;nbsp;billing, credit and accounts receivable issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and reconcile account balances in Accounts Receivable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with internal customer service and support organizations on customer inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess current\u0026amp;nbsp;billing\u0026amp;nbsp;operations, offer recommendations for improvement, and assist with implementing new processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years\u0026amp;nbsp;billing\u0026amp;nbsp;experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS/Software/Technology Experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex Contract Review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in MS Office, namely Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of\u0026amp;nbsp;billing\u0026amp;nbsp;and\u0026amp;nbsp;financial concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral, written and interpersonal communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work in stressful situations with\u0026amp;nbsp;firm deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of accuracy and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of making timely, independent decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NetSuite and Saleforce.com experience a huge plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely detail oriented with a keen eye for spotting errors and discrepancies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically savvy, advanced in Microsoft Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083994004,"name":"Accounting","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=4137873004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4094601004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":4137873004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Business Development Rep (Bay Area)","company_name":"Five9","first_published":"2021-10-11T19:23:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meeting quota of qualified sales opportunities for Five9\u0026#39;s field sales team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make 50-80 calls per day, with additional touch points by e-mail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively and promptly process all leads to with the appropriate disposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver consistently against quota, despite imperfect systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate relationships and develop\u0026amp;nbsp;rapport\u0026amp;nbsp;with prospects by anticipating needs and understanding\u0026amp;nbsp;unique\u0026amp;nbsp;customer environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively articulate the Five9 value proposition by phone and e-mail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously log activities and intelligence into Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience in a lead generation setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-caliber cold calling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common office software and CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of achieving corporate quotas and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle objections and educate prospects in a consultative manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated curiosity, resourcefulness, motivation, and initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional business acumen, strong communication skills, strong presence, and confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly team oriented – must be able to accept and contribute new ideas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management with\u0026amp;nbsp;ability\u0026amp;nbsp;to multi-task, prioritize, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling enterprise products/services, especially SaaS, or other technology is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is hybrid. Time in office is required.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt; The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$38,100\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$73,900 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030332004,"name":"LDR/BDR","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5524826004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4922387004,"location":{"name":"San Ramon, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5524826004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"EVGN","title":"Commercial Account Director","company_name":"Five9","first_published":"2025-10-07T09:06:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Commercial Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$70,400\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$169,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083609004,"name":"Account Director","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5811809004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056015004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5811809004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Commercial Account Executive ","company_name":"Five9","first_published":"2026-02-24T12:58:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Nurture and follow up on warm leads (no cold calls)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage sales opportunities through all stages of the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and close prospects; overcome objections through consultative approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed monthly sales KPI’s (key performance indicators) and monthly quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate company value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the subject matter expert on all services and products offered by Five9\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a positive attitude and be a team player\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5+ years of experience in direct sales - preferably in Contact Center as a Service (CCaaS) or Unified Communications as a Service (UCaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent sales and presentation skills via phone, email and web-conference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in driving sales process and closing business over the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate complex technology concepts to a technical and non-technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems, preferably Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience is a huge plus, but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energetic, upbeat, tenacious, team player with excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree (BA/BS) is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Desired Skills\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of contact center and unified communications technology and concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud services; VoIP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with Salesforce.com CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software-as-a-Service Applications (Cloud) experience and understanding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$39,600\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$76,800 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026100004,"name":"Commercial Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=4137899004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4094617004,"location":{"name":"San Ramon, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":4137899004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Commercial Account Executive (San Ramon)","company_name":"Five9","first_published":"2021-10-11T19:23:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Nurture and follow up on warm leads (no cold calls)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage sales opportunities through all stages of the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and close prospects; overcome objections through consultative approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed monthly sales KPI’s (key performance indicators) and monthly quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate company value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the subject matter expert on all services and products offered by Five9\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a positive attitude and be a team player\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5+ years of experience in direct sales - preferably in Contact Center as a Service (CCaaS) or Unified Communications as a Service (UCaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent sales and presentation skills via phone, email and web-conference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in driving sales process and closing business over the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate complex technology concepts to a technical and non-technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems, preferably Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience is a huge plus, but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energetic, upbeat, tenacious, team player with excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree (BA/BS) is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Desired Skills\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of contact center and unified communications technology and concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud services; VoIP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with Salesforce.com CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software-as-a-Service Applications (Cloud) experience and understanding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$39,600\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$76,800 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026100004,"name":"Commercial Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5835102004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067545004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5835102004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Commercial Sales Account Director (San Francisco)","company_name":"Five9","first_published":"2026-03-23T17:00:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Commercial Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$70,400\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$169,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083609004,"name":"Account Director","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5641101004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4976406004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5641101004,"updated_at":"2026-05-28T13:29:16-04:00","requisition_id":"FY23-2-703-680","title":"Compliance Analyst","company_name":"Five9","first_published":"2025-09-04T14:51:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity for a talented compliance professional to step into a high-visibility, hands-on role that blends operational responsibility with strategic influence. You\u0026#39;ll be more than a contributor—you\u0026#39;ll be a builder, shaping the frameworks and processes that support our global compliance objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether you\u0026#39;re a seasoned analyst ready for a bigger challenge or an emerging leader looking to expand your scope, this role offers the chance to grow with purpose and advance your career in a forward-thinking, high-impact environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a proactive, detail-oriented Compliance Sr Analyst to join our global Governance, Risk \u0026amp;amp; Compliance (GRC) team. You will take ownership of key elements of our Continuous Monitoring (ConMon) program, partner with technical teams to track risks and improve control effectiveness, and maintain the common control framework (CCF) that underpins our security, privacy, and compliance posture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is designed for someone who enjoys getting into the details while also thinking strategically about how to optimize compliance processes, scale efficiently, and contribute to audit readiness and regulatory alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the enterprise-wide Continuous Monitoring (ConMon) program, ensuring that vulnerabilities are identified, tracked, and remediated, with accurate reporting and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct recurring control assessments to evaluate the effectiveness of technical, administrative, and operational safeguards, and use results to improve the CCF.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain the Common Control Framework (CCF), ensuring alignment across regulatory and certification requirements (e.g., SOC 2, ISO 27001, PCI-DSS, NIST 800-53, DORA, C5).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the risk exception and deviation process, including intake, review, documentation, and tracking of compensating controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate compliance syncs with internal teams, including Security, Engineering, IT, Legal, and Privacy. Drive action item closure, escalate risks, and promote visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support audit and assessment readiness by aligning evidence to controls, updating documentation, and coordinating with process owners to demonstrate compliance posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain core compliance documentation, including policies, SOPs, control narratives, risk registers, and corrective action plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in incident response documentation, focusing on compliance impacts, reporting obligations, and post-incident reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Security and Engineering to review vulnerability scans and threat intelligence, helping assess risk exposure and prioritize remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage compliance dashboards, metrics, and POA\u0026amp;amp;M-style tracking to communicate program health and maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve compliance processes, identifying automation opportunities, reducing manual tasks, and evolving the CCF to keep pace with a changing risk landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in compliance, audit, security assurance, or a related field within a technology or SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of major regulatory and industry frameworks (e.g., NIST SP 800-53, SOC 2, ISO 27001, PCI-DSS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vulnerability management, risk assessments, and control testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with the ability to work across business and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple priorities, with attention to detail and a structured, documentation-driven approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a relevant field or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools like Tenable, Wiz, or other vulnerability scanners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GRC platforms (e.g., OneTrust, Drata, ServiceNow).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor/Implementer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data protection regulations like GDPR, HIPAA, or DORA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-MB1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083995004,"name":"Compliance and Regulatory","child_ids":[],"parent_id":4083650004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5990415004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5052478004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5990415004,"updated_at":"2026-05-14T04:43:16-04:00","requisition_id":"FY26T-29-404-206","title":"C++ Software Engineer II - Global Voice","company_name":"Five9","first_published":"2026-05-07T09:21:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our global voice team is looking for a committed, experienced Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an Agile scrum team which practices DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean and well-documented code and tests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver your code as part of an overall solution running in the public cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and enhance our Media Server to support real-time integrations\u0026amp;nbsp;with Large Language Models (LLMs) and other AI services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years professional experience in software development, with some being written in C and/or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to methodically troubleshoot complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and organization skills, and a sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience writing software for real-time communications\u0026amp;nbsp;signaling and media protocols (SIP, RTP, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5558117004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4939201004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5558117004,"updated_at":"2026-05-29T12:19:06-04:00","requisition_id":"FY26-506-003","title":"Deal Desk Analyst","company_name":"Five9","first_published":"2025-06-05T13:51:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deal Desk Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To complement our rapid growth, Five9 is looking for a \u0026lt;strong\u0026gt;Deal Desk Analyst\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Sales Operations\u0026lt;/strong\u0026gt; team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a sales-facing subject matter expert on process, policy, and pricing related matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist sales teams in creating and positioning complex orders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a system power user for all SFDC and answer questions before escalating for assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active involvement for operational process improvements to increase the effectiveness of the Deal Desk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve our ability to respond to the needs of Sales, Partners, and Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active involvement and support for special projects as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help ensure Best Practices are being implemented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with Microsoft Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce.com Power User\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5979165004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5145915004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5979165004,"updated_at":"2026-05-05T14:26:22-04:00","requisition_id":"FY26-506-004","title":"Deal Desk Analyst","company_name":"Five9","first_published":"2026-04-22T14:29:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual is responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a sales-facing subject matter expert on process, policy, and pricing related matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist sales teams in creating and positioning complex orders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read and interpret business terms and conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a system power user for all SFDC and answer questions before escalating for assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve our ability to respond to the needs of Sales, Partners, and Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active involvement and support for special projects as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help ensure Best Practices are being implemented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Requirements\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communications skills both verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of sales processes and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, highly organized with the ability to manage multi-tasks effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Salesforce.com and CPQ tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast-changing environment that requires results-oriented decision making.\u0026amp;nbsp; Out of the box thinker and ability to think creatively to solve problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$52,200\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$137,700 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6009268004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5160236004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6009268004,"updated_at":"2026-05-29T13:54:25-04:00","requisition_id":"FY26-33-751-651","title":"Desktop Systems Administrator I ","company_name":"Five9","first_published":"2026-05-29T13:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Desktop Support Administrator is responsible for managing desktop-related support issues for the Porto office and remote users across Europe. The role interfaces with end-users across all business units at multiple levels and assists IT support personnel in troubleshooting server and network failures. The position allows for participation in global projects, providing an opportunity for the individual to collaborate with colleagues from other Five9 sites. The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear many hats to be successful. The position will require off-hours support, with occasional weekends and evenings as necessary.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Major Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point of contact for resolving desktop and laptop-related issues in a 1,000+ user enterprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to Service Desk calls, walk-ups, incidents, and tasks, following internal procedures and escalation processes through our ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and support enterprise-level solutions for managing computing devices within the Five9 global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, research, diagnose, document, and resolve technical issues related to the client compute environment and infrastructure in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support to Five9 employees for issues related to information technology, including but not limited to Apple, Microsoft, VPNs, and mobile devices, covering desktops, laptops, communication devices, and network services for both local and remote employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the on-site \u0026#39;smart hands\u0026#39; for Five9 Corporate IT Infrastructure teams, assisting with instruction-led tasks such as TelCo closet troubleshooting, equipment racking, and network routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform installations, configurations, upgrades, basic repairs, and troubleshooting of laptops, desktops, and workstations, resolving hardware, software, and network issues ranging from minor to major.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in identifying resolution gaps at the Service Desk, including those related to standard operating procedures and customer service guidelines for IT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and maintain hardware management lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in developing documents, implement standard operating procedures and customer service guidelines relating to remote IT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with General IT office maintenance, facilitating onsite meetings, Smart Board/TV and Audio/Visual System Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain password security, data integrity and file system security for the corporate desktop environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and troubleshooting of printers, copiers and fax machines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in coordinating and performing office moves, add and changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of enterprise-level desktop support experience, including the use, provisioning, and management of services such as Jamf and Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise applications such as Microsoft Office, Zoom, Slack, and Okta.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with using and supporting macOS and Windows devices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory user, group, and policy administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scripting (PowerShell or another) is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud environments or SaaS applications is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mobile devices, such as iPhones, iPads, and Androids, is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English, with a focus on technical and instruction-oriented writing, and the ability to clearly explain complex concepts over the phone, in person, and in writing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver exceptional customer service through both in-person and remote technical support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using various device management tools, including configuration and security management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of general wired and wireless network concepts and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating technical knowledge and process documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly and adapt to a changing environment and eager to accept new responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to develop creative solutions are valuable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5869585004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5043079004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5869585004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26T-29-317-193","title":" DevOps Engineer","company_name":"Five9","first_published":"2026-04-09T01:46:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;167\u0026quot; data-end=\u0026quot;184\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;169\u0026quot; data-end=\u0026quot;178\u0026quot;\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;167\u0026quot; data-end=\u0026quot;184\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;186\u0026quot; data-end=\u0026quot;359\u0026quot;\u0026gt;The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;361\u0026quot; data-end=\u0026quot;364\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;366\u0026quot; data-end=\u0026quot;390\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;366\u0026quot; data-end=\u0026quot;390\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;392\u0026quot; data-end=\u0026quot;1498\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1bb8ccq\u0026quot; data-start=\u0026quot;392\u0026quot; data-end=\u0026quot;489\u0026quot;\u0026gt;Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;149tqry\u0026quot; data-start=\u0026quot;490\u0026quot; data-end=\u0026quot;555\u0026quot;\u0026gt;Build and manage scalable cloud infrastructure on AWS and GCP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;t11s6y\u0026quot; data-start=\u0026quot;556\u0026quot; data-end=\u0026quot;645\u0026quot;\u0026gt;Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ob6r5y\u0026quot; data-start=\u0026quot;646\u0026quot; data-end=\u0026quot;735\u0026quot;\u0026gt;Automate deployment, monitoring, and operational workflows across distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1aumdh2\u0026quot; data-start=\u0026quot;736\u0026quot; data-end=\u0026quot;850\u0026quot;\u0026gt;Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;oc9opt\u0026quot; data-start=\u0026quot;851\u0026quot; data-end=\u0026quot;967\u0026quot;\u0026gt;Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vra7n6\u0026quot; data-start=\u0026quot;968\u0026quot; data-end=\u0026quot;1035\u0026quot;\u0026gt;Develop and maintain reusable automation modules and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pzxgys\u0026quot; data-start=\u0026quot;1036\u0026quot; data-end=\u0026quot;1148\u0026quot;\u0026gt;Identify inefficiencies in existing processes and drive improvements in automation and operational workflows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ktrjyg\u0026quot; data-start=\u0026quot;1149\u0026quot; data-end=\u0026quot;1224\u0026quot;\u0026gt;Work with REST APIs and integrate services across systems and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pm5rk3\u0026quot; data-start=\u0026quot;1225\u0026quot; data-end=\u0026quot;1341\u0026quot;\u0026gt;Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b3wwo9\u0026quot; data-start=\u0026quot;1342\u0026quot; data-end=\u0026quot;1498\u0026quot;\u0026gt;Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1500\u0026quot; data-end=\u0026quot;1503\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1505\u0026quot; data-end=\u0026quot;1532\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1505\u0026quot; data-end=\u0026quot;1532\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1534\u0026quot; data-end=\u0026quot;2376\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lv7mf3\u0026quot; data-start=\u0026quot;1534\u0026quot; data-end=\u0026quot;1676\u0026quot;\u0026gt;3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16w2sd2\u0026quot; data-start=\u0026quot;1677\u0026quot; data-end=\u0026quot;1779\u0026quot;\u0026gt;Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7j6wv3\u0026quot; data-start=\u0026quot;1780\u0026quot; data-end=\u0026quot;1842\u0026quot;\u0026gt;Strong experience with cloud platforms such as AWS and GCP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1le1w48\u0026quot; data-start=\u0026quot;1843\u0026quot; data-end=\u0026quot;1936\u0026quot;\u0026gt;Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1flzbrj\u0026quot; data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;2000\u0026quot;\u0026gt;Solid understanding of CI/CD pipelines (GitLab, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15ziyy1\u0026quot; data-start=\u0026quot;2001\u0026quot; data-end=\u0026quot;2100\u0026quot;\u0026gt;Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6gsgb\u0026quot; data-start=\u0026quot;2101\u0026quot; data-end=\u0026quot;2174\u0026quot;\u0026gt;Familiarity with voice technologies and protocols such as SIP and RTP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x8rif0\u0026quot; data-start=\u0026quot;2175\u0026quot; data-end=\u0026quot;2240\u0026quot;\u0026gt;Strong troubleshooting, debugging, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ercqu1\u0026quot; data-start=\u0026quot;2241\u0026quot; data-end=\u0026quot;2305\u0026quot;\u0026gt;Excellent written and verbal communication skills in English\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lmh1gi\u0026quot; data-start=\u0026quot;2306\u0026quot; data-end=\u0026quot;2376\u0026quot;\u0026gt;Ability to work effectively in distributed, cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;169\u0026quot; data-end=\u0026quot;178\u0026quot;\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;167\u0026quot; data-end=\u0026quot;184\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5785476004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5043079004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5785476004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26T-29-317-193","title":"DevOps Engineer","company_name":"Five9","first_published":"2026-01-29T07:38:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-start=\u0026quot;169\u0026quot; data-end=\u0026quot;178\u0026quot;\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;167\u0026quot; data-end=\u0026quot;184\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;186\u0026quot; data-end=\u0026quot;359\u0026quot;\u0026gt;The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;361\u0026quot; data-end=\u0026quot;364\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;366\u0026quot; data-end=\u0026quot;390\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;366\u0026quot; data-end=\u0026quot;390\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;392\u0026quot; data-end=\u0026quot;1498\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1bb8ccq\u0026quot; data-start=\u0026quot;392\u0026quot; data-end=\u0026quot;489\u0026quot;\u0026gt;Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;149tqry\u0026quot; data-start=\u0026quot;490\u0026quot; data-end=\u0026quot;555\u0026quot;\u0026gt;Build and manage scalable cloud infrastructure on AWS and GCP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;t11s6y\u0026quot; data-start=\u0026quot;556\u0026quot; data-end=\u0026quot;645\u0026quot;\u0026gt;Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ob6r5y\u0026quot; data-start=\u0026quot;646\u0026quot; data-end=\u0026quot;735\u0026quot;\u0026gt;Automate deployment, monitoring, and operational workflows across distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1aumdh2\u0026quot; data-start=\u0026quot;736\u0026quot; data-end=\u0026quot;850\u0026quot;\u0026gt;Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;oc9opt\u0026quot; data-start=\u0026quot;851\u0026quot; data-end=\u0026quot;967\u0026quot;\u0026gt;Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vra7n6\u0026quot; data-start=\u0026quot;968\u0026quot; data-end=\u0026quot;1035\u0026quot;\u0026gt;Develop and maintain reusable automation modules and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pzxgys\u0026quot; data-start=\u0026quot;1036\u0026quot; data-end=\u0026quot;1148\u0026quot;\u0026gt;Identify inefficiencies in existing processes and drive improvements in automation and operational workflows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ktrjyg\u0026quot; data-start=\u0026quot;1149\u0026quot; data-end=\u0026quot;1224\u0026quot;\u0026gt;Work with REST APIs and integrate services across systems and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pm5rk3\u0026quot; data-start=\u0026quot;1225\u0026quot; data-end=\u0026quot;1341\u0026quot;\u0026gt;Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b3wwo9\u0026quot; data-start=\u0026quot;1342\u0026quot; data-end=\u0026quot;1498\u0026quot;\u0026gt;Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1500\u0026quot; data-end=\u0026quot;1503\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1505\u0026quot; data-end=\u0026quot;1532\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1505\u0026quot; data-end=\u0026quot;1532\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1534\u0026quot; data-end=\u0026quot;2376\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lv7mf3\u0026quot; data-start=\u0026quot;1534\u0026quot; data-end=\u0026quot;1676\u0026quot;\u0026gt;3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16w2sd2\u0026quot; data-start=\u0026quot;1677\u0026quot; data-end=\u0026quot;1779\u0026quot;\u0026gt;Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7j6wv3\u0026quot; data-start=\u0026quot;1780\u0026quot; data-end=\u0026quot;1842\u0026quot;\u0026gt;Strong experience with cloud platforms such as AWS and GCP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1le1w48\u0026quot; data-start=\u0026quot;1843\u0026quot; data-end=\u0026quot;1936\u0026quot;\u0026gt;Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1flzbrj\u0026quot; data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;2000\u0026quot;\u0026gt;Solid understanding of CI/CD pipelines (GitLab, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15ziyy1\u0026quot; data-start=\u0026quot;2001\u0026quot; data-end=\u0026quot;2100\u0026quot;\u0026gt;Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6gsgb\u0026quot; data-start=\u0026quot;2101\u0026quot; data-end=\u0026quot;2174\u0026quot;\u0026gt;Familiarity with voice technologies and protocols such as SIP and RTP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x8rif0\u0026quot; data-start=\u0026quot;2175\u0026quot; data-end=\u0026quot;2240\u0026quot;\u0026gt;Strong troubleshooting, debugging, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ercqu1\u0026quot; data-start=\u0026quot;2241\u0026quot; data-end=\u0026quot;2305\u0026quot;\u0026gt;Excellent written and verbal communication skills in English\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lmh1gi\u0026quot; data-start=\u0026quot;2306\u0026quot; data-end=\u0026quot;2376\u0026quot;\u0026gt;Ability to work effectively in distributed, cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;169\u0026quot; data-end=\u0026quot;178\u0026quot;\u0026gt;\u0026lt;/h2\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5822776004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5061403004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5822776004,"updated_at":"2026-04-29T03:07:10-04:00","requisition_id":"FY26-28-456-356","title":"DevOps Engineer I","company_name":"Five9","first_published":"2026-03-10T08:18:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;6o7fk8\u0026quot; data-start=\u0026quot;87\u0026quot; data-end=\u0026quot;146\u0026quot;\u0026gt;DevOps Engineer I\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;148\u0026quot; data-end=\u0026quot;587\u0026quot;\u0026gt;We are actively seeking a \u0026lt;strong data-start=\u0026quot;174\u0026quot; data-end=\u0026quot;193\u0026quot;\u0026gt;DevOps Engineer\u0026lt;/strong\u0026gt; to join our \u0026lt;strong data-start=\u0026quot;206\u0026quot; data-end=\u0026quot;253\u0026quot;\u0026gt;Cloud Engineering Application Services team\u0026lt;/strong\u0026gt;. At \u0026lt;strong data-start=\u0026quot;258\u0026quot; data-end=\u0026quot;299\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;hover:entity-accent entity-underline inline cursor-pointer align-baseline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Five9\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;18w7bso\u0026quot; data-start=\u0026quot;594\u0026quot; data-end=\u0026quot;617\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;619\u0026quot; data-end=\u0026quot;1225\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1izk9lk\u0026quot; data-start=\u0026quot;619\u0026quot; data-end=\u0026quot;696\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;621\u0026quot; data-end=\u0026quot;696\u0026quot;\u0026gt;Design, implementation, and automation of large-scale distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;yultk6\u0026quot; data-start=\u0026quot;697\u0026quot; data-end=\u0026quot;809\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;699\u0026quot; data-end=\u0026quot;809\u0026quot;\u0026gt;Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8kf7b7\u0026quot; data-start=\u0026quot;810\u0026quot; data-end=\u0026quot;902\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;812\u0026quot; data-end=\u0026quot;902\u0026quot;\u0026gt;Work with Engineering teams to deliver high quality software in a fast-paced environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hj0h3v\u0026quot; data-start=\u0026quot;903\u0026quot; data-end=\u0026quot;1026\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;905\u0026quot; data-end=\u0026quot;1026\u0026quot;\u0026gt;Monitor production and development environments to build preventive measures and provide a seamless customer experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j18e8b\u0026quot; data-start=\u0026quot;1027\u0026quot; data-end=\u0026quot;1126\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1029\u0026quot; data-end=\u0026quot;1126\u0026quot;\u0026gt;Work with delivery teams on software improvements to achieve higher availability and lower MTTD\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;r6z19s\u0026quot; data-start=\u0026quot;1127\u0026quot; data-end=\u0026quot;1225\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1129\u0026quot; data-end=\u0026quot;1225\u0026quot;\u0026gt;Participate in on-call rotation (IST shift with every 2 weeks weekend included on call rotation)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;g7p6ny\u0026quot; data-start=\u0026quot;1232\u0026quot; data-end=\u0026quot;1251\u0026quot;\u0026gt;Key Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1253\u0026quot; data-end=\u0026quot;2173\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;844jcf\u0026quot; data-start=\u0026quot;1253\u0026quot; data-end=\u0026quot;1306\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1255\u0026quot; data-end=\u0026quot;1306\u0026quot;\u0026gt;1–3 years of public cloud experience (GCP or AWS)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q7r3t0\u0026quot; data-start=\u0026quot;1307\u0026quot; data-end=\u0026quot;1373\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1309\u0026quot; data-end=\u0026quot;1373\u0026quot;\u0026gt;1–3 years of private cloud experience (Openstack, VMware ESXi)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15n9ik7\u0026quot; data-start=\u0026quot;1374\u0026quot; data-end=\u0026quot;1423\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1376\u0026quot; data-end=\u0026quot;1423\u0026quot;\u0026gt;1–3 years of Linux experience (Centos/Ubuntu)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5pk6zw\u0026quot; data-start=\u0026quot;1424\u0026quot; data-end=\u0026quot;1462\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1426\u0026quot; data-end=\u0026quot;1462\u0026quot;\u0026gt;1–3 years of networking experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jp96js\u0026quot; data-start=\u0026quot;1463\u0026quot; data-end=\u0026quot;1548\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1465\u0026quot; data-end=\u0026quot;1548\u0026quot;\u0026gt;Orchestration and management of containers using Kubernetes, Helm, GKE and Docker\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qopjsp\u0026quot; data-start=\u0026quot;1549\u0026quot; data-end=\u0026quot;1612\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1551\u0026quot; data-end=\u0026quot;1612\u0026quot;\u0026gt;Experience with Gitlab, ArgoCD, CI/CD methodologies \u0026amp;amp; tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1uu29wk\u0026quot; data-start=\u0026quot;1613\u0026quot; data-end=\u0026quot;1704\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1615\u0026quot; data-end=\u0026quot;1704\u0026quot;\u0026gt;Experience with Infrastructure as Code (Terraform), Python or other scripting languages\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wmobh4\u0026quot; data-start=\u0026quot;1705\u0026quot; data-end=\u0026quot;1775\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1707\u0026quot; data-end=\u0026quot;1775\u0026quot;\u0026gt;Experience with config management tools such as Ansible and Puppet\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;43nmlw\u0026quot; data-start=\u0026quot;1776\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1778\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;Experience in monitoring systems: Prometheus or LogicMonitor\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;30lo9s\u0026quot; data-start=\u0026quot;1841\u0026quot; data-end=\u0026quot;1892\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1843\u0026quot; data-end=\u0026quot;1892\u0026quot;\u0026gt;Excellent problem solving and analytical skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1143cyv\u0026quot; data-start=\u0026quot;1893\u0026quot; data-end=\u0026quot;1988\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1895\u0026quot; data-end=\u0026quot;1988\u0026quot;\u0026gt;Experience with Incident Management Process, SRE best practices and continuous improvements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hussck\u0026quot; data-start=\u0026quot;1989\u0026quot; data-end=\u0026quot;2045\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1991\u0026quot; data-end=\u0026quot;2045\u0026quot;\u0026gt;Experience designing large scale distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7c2sug\u0026quot; data-start=\u0026quot;2046\u0026quot; data-end=\u0026quot;2097\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2048\u0026quot; data-end=\u0026quot;2097\u0026quot;\u0026gt;Strong verbal and written communications skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12lfzua\u0026quot; data-start=\u0026quot;2098\u0026quot; data-end=\u0026quot;2173\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2100\u0026quot; data-end=\u0026quot;2173\u0026quot;\u0026gt;Bachelor\u0026#39;s of Science degree in Computer Science or equivalent experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5825398004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5062496004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5825398004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Director, Employment \u0026 Litigation Counsel","company_name":"Five9","first_published":"2026-03-11T21:10:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-com-keepaware-af=\u0026quot;manual\u0026quot;\u0026gt;Five9 is seeking a highly strategic Director, Employment and Litigation Counsel to partner with the People team as lead advisor on global employment and risk-related matters, as well as manage Five9’s litigation and disputes and identify, assess and mitigate potential risks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting directly to Reporting directly to Five9’s SVP, Legal, the ideal candidate will be responsible for providing expert legal advice and representation in\u0026amp;nbsp;various global employment matters, with a focus on protecting the Five9, the rights of employees and ensuring compliance with appliable employment laws, as well as advising on employee relations matters. This position offers an opportunity to work on complex cases, including whistleblower claims, class actions, and investigations. Additionally, the Director will identify, assess and mitigate potential legal risks to Five9 to drive risk-adjusted business outcomes while protecting Five9 by providing subject matter expertise on litigation, arbitration and disputes, from initial communications through final resolution. This role will collaborate directly with key stakeholders (Compliance, People, IT, Security, Finance, etc.) to devise and implement creative solutions to risk-related matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employment \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advise on global employment laws and regulations, and partner closely with the People team on employment matters throughout the employee lifecycle, including hiring and terminations, talent acquisition, employee relations, compliance trainings, policy and handbook management, accommodations and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the company in negotiations, mediations, and court proceedings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a diverse caseload involving employment disputes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct legal research and prepare legal documents such as briefs, memos, and pleadings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on changes in global employment law and industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training and consultation to the business on best practices in employment matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Litigation Management \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement litigation strategies in collaboration with external and internal legal counsel, as well as business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage investigations, enforcement actions, and litigation, arbitration and disputes from commencement through resolution, providing appropriate updates to cross-functional partners and leadership regarding risk, financial impact, and opportunities to resolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review legal documents, including pleadings, motions, and settlement agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and mitigate legal risks associated with current and potential litigation, including coordination with risk management/insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise the sales, services and operational teams regarding customer escalations and customer disputes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond timely to requests for information and subpoenas from regulators and others, and assist the company in developing strong procedures for compliance with these requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor trends and legal developments, particularly those that impact the financial services and technology industries, analyze the implications for the company, and ensure the company is well-positioned to respond and react accordingly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with diverse internal business teams (Compliance, People, IT, Security, Finance, etc.) to proactively identify legal and regulatory risks facing the company and develop and implement strategies for mitigating those risks while successfully enabling the company’s business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Compliance and other departments to provide pragmatic and actionable advice, develop new policies, or implement strategic revisions to existing policies/procedures as part of the company’s risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support other risk management initiatives, including training and internal investigations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Counsel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide proactive legal advice to senior management on litigation and compliance-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep abreast of legal developments and industry trends to anticipate potential legal challenges and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Juris Doctor (JD) degree from an accredited law school and admitted to practice in at least one jurisdiction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years working experience in law firms and/or in-house, with a preference in-house experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of employment law, including whistleblower-related issues and class actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in litigation, arbitration, and/or regulatory enforcement actions, including responsibility for independently managing complex disputes with employees, customers, regulators, third parties, or others from commencement to resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing outside counsel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Personal Traits and Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional strategic thinking with the ability to translate insight into execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, both internal (memos, guides, presentations) and external (counterparties, regulator communications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality and comfort working on complex matters that require analysis and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High comfort with ambiguity and complex, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and scale high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High EQ, low ego, and strong bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trusted advisor who balances legal risk with commercial practicality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$124,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$388,800 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026108004,"name":"Legal","child_ids":[],"parent_id":4083650004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5989255004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150877004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2113_Finance","value_type":"single_select"}],"id":5989255004,"updated_at":"2026-05-28T15:45:30-04:00","requisition_id":"FY26-1-702-175","title":"Director, Indirect and Telecom Tax","company_name":"Five9","first_published":"2026-05-05T20:30:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly experienced and detail-oriented Director of Indirect Tax to lead our indirect tax function. This position reports to the Chief Accounting Officer. The ideal candidate will have extensive experience with SaaS, telecom tax and regulatory filings, a strong understanding of US sales/use tax, Canadian GST/HST, International VAT/GST, and experience with FCC/USAC filings. This role is responsible for ensuring compliance with all indirect tax laws and regulations, as well as identifying and implementing tax-saving strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and manage a team of three indirect tax professionals, fostering a culture of high performance and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee all aspects of indirect tax compliance for SaaS/Telecom products, including the preparation and filing of transactional tax returns, US Sales/Use Tax, Canadian GST/HST, and other provincial filings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement strategies to minimize tax liabilities and optimize tax positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor changes in telecom and indirect tax laws and regulations and ensure that the company\u0026#39;s systems and processes are updated accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with external tax advisors and consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support the company during federal, state, and local telecom and indirect tax audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain internal controls over tax processes to ensure SOX compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline and automate tax workflows and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive experience in indirect tax, with a focus on the telecommunications industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with FCC/USAC filings and telecom tax compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Canadian GST/HST regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, problem-solving, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPA and/or Master of Science in Taxation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Avalara tax automation software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a corporate tax department or a public accounting firm.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$107,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$336,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083994004,"name":"Accounting","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5980692004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5146662004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2113_Finance","value_type":"single_select"}],"id":5980692004,"updated_at":"2026-04-30T16:45:53-04:00","requisition_id":null,"title":"Director, Internal Audit","company_name":"Five9","first_published":"2026-04-30T16:45:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly experienced and motivated Director of Internal Audit to lead our internal audit function. The successful candidate will be responsible for developing and implementing a risk-based internal audit plan focused on financial integrity, business process and IT controls, and financial governance, provide independent, objective assurance and consulting services designed to add value and strengthen the organization\u0026#39;s control environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting directly to the Audit Committee, you will work closely with the Board of Directors and senior management to ensure the effectiveness of financial risk management, business process and IT controls, and governance processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will bring deep financial and operational audit expertise, exceptional leadership skills, and a disciplined approach to building a high-quality audit function that scales with the business. This role demands someone who can balance strategy with execution — a leader who can anticipate emerging risks, foster strong cross-functional partnerships, translate complex concepts into meaningful business insights, and be ready to operate at the lowest level of detail. You will collaborate across audit, compliance, legal/risk, and assurance functions to ensure coordination and coverage of the organization’s risk landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Leadership:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and execute a risk-based annual internal audit plan focused on financial reporting risk, and business process risk, aligned to the organization\u0026#39;s strategic goals and objectives and the Audit Committee’s objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and direction to the co-sourced IA team, fostering a culture of continuous improvement, professional development, and ethical conduct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key advisor to the Audit Committee and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to the Audit Chair on the internal audit function\u0026#39;s activities, findings, and recommendations, with internal reporting to the CFO.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear scope boundaries with adjacent functions, including Technology Compliance, Information Security, and Legal/Enterprise Risk – to ensure coordinated coverage without duplication or gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of evolving regulatory and industry standards impacting cloud software providers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise Risk Management Partner:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enterprise Risk Management manager and leadership to enhance the company’s risk assessment framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate to identify emerging risks related to regulatory, cybersecurity, international operations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate risk insights into audit planning and business decision making.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;SOX, Internal Controls and Risk Management Support:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the company’s SOX 404 compliance program collaborating with co-sourced partners for scoping, testing and deficiency evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate the design and operational effectiveness of the company\u0026#39;s financial reporting controls business processes, process risk and governance processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify control weaknesses and opportunities in financial and operational processes, and provide actionable recommendations to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the company’s external auditors to coordinate on the SOX testing program and auditor reliance on Internal Audit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the organization’s broader risk awareness by sharing audit findings relevant to business and financial risk with the Enterprise Risk function, in support of the organization’s evolving risk management maturity.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Auditing:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan, execute, and oversee financial and operational audits to ensure adherence to company policies, procedures, and regulatory requirements, and applicable auditing standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the scope, objectives, and approach to audits, applying a risk-based methodology that delivers timely results and high-quality audit deliverables. Review key audit workpapers, including planning documents, control testing, and audit reports, to ensure clear identification of financial risks, control deficiencies and root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critically evaluate audit findings including root cause analysis and assessments of financial statement impact and exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Chief Administrative and Legal Officer on investigations in the event of any instances of fraud, financial misstatement, waste, and abuse, and provide findings to the appropriate stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the reliability and integrity of financial and operational information across all in-scope business processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reporting and Communication:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to the CFO, CAO, and business leaders on matters of financial internal control and business process governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present clear, concise, and objective audit reports to senior management and the Audit Committee, detailing findings, recommendations, and management\u0026#39;s action plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate audit results across all organizational levels and follow up on the implementation of corrective actions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education:\u0026amp;nbsp;Bachelor\u0026#39;s degree in Accounting, Finance, Business Administration, or a related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications:\u0026amp;nbsp;Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) designation is strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8-10 years of progressive experience in internal audit, with at least 3-5 years in a leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public company experience and understanding of compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing, building and executing risk-based audit plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of internal control frameworks (e.g., COSO), internal audit standards, US GAAP, SOX, and PCAOB standards/external audit requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS, subscription-based or consumption-based businesses is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Skills:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise in both operational and financial and business process controls, including order-to-cash, procure-to-pay, record-to-report, and treasury cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working familiarity with IT general controls and automated business process controls as they intersect with financial audit scope — sufficient to engage productively with the Technology Compliance and Information Security functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management and organization skills, including the ability to lead external financial internal audit team members, multi-task, and prioritize various workstreams simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage differing perspectives, influencing positive outcomes, and build trusted relationships across finance, legal, operations and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and team management abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, critical thinking, and risk assessment skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with the ability to interact effectively with all levels of the organization, including the Board of Directors and Audit Committee with clarity and credibility.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of integrity, professional ethics, objectivity, and professional skepticism. Proficiency in audit management software, GRC platforms and data analytics tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel domestically and internationally if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$107,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$336,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4018320004,"name":"Finance","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6011818004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5161397004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6011818004,"updated_at":"2026-06-02T17:29:19-04:00","requisition_id":"FY25-1-751-826","title":"Director, IT Infrastructure","company_name":"Five9","first_published":"2026-06-02T17:29:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-com-keepaware-af=\u0026quot;manual\u0026quot;\u0026gt;We are looking for a Director of IT Infrastructure \u0026amp;amp; Operations, who will be the leader accountable for the global infrastructure and operational backbone of Five9’s internal IT — spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this seat sets the multi-year roadmap, builds and develops the team that executes it, runs a metrics-driven operation, and partners closely with Security, Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive, and reliable computing environment wherever they work.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The successful candidate will bring a rare combination of strategic vision, operational rigor, and people leadership. They will be equally comfortable in a Chief Information Officer (CIO) staff conversation about a three-year platform strategy and in a war-room incident review where minutes matter. They lead with data, drive through process, and develop talent. This role reports to our CIO\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy \u0026amp;amp; Leadership\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own and execute the multi-year strategy and roadmap for global IT infrastructure and operations, aligned to Five9’s business priorities and growth plans.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Serve as a key member of the CIO’s leadership team; contribute to enterprise IT strategy, budget planning, and organizational design.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Build, develop, and retain a high-performing global team of IT leaders, managers, engineers, and administrators across multiple geographies.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Establish a culture of operational excellence, accountability, continuous improvement, and customer service to internal stakeholders.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Partner with the CISO and Security leadership to ensure infrastructure design, identity controls, and operational practices meet Five9’s security and compliance obligations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking (Global)\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the global enterprise network strategy: corporate LAN/WLAN, SD-WAN, remote access (ZTNA/VPN), DNS, and internet egress across all Five9 offices and remote workers.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ensure network availability, performance, and observability meet defined SLAs across all regions.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Drive modernization initiatives — zero trust networking, secure access service edge (SASE), network automation — with clear business cases and measurable outcomes.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Manage relationships with network carriers, ISPs, and connectivity partners globally.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity \u0026amp;amp; Access Management\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the enterprise IAM strategy and platform: single sign-on, multi-factor authentication, lifecycle management, privileged access management, and entitlement governance.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Partner with HR, Security, and application owners to ensure consistent identity governance across SaaS, infrastructure, and internal applications.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead modernization toward continuous access evaluation in alignment with zero trust principles.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Services\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the strategy and operations for corporate IT cloud services.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Drive cloud FinOps discipline: cost visibility, optimization, and forecast accuracy.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Establish cloud governance, security guardrails, and lifecycle management.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Partner with Security and Engineering on shared platforms, identity federation, and secure connectivity between corporate IT and product environments.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the Microsoft 365 platform end-to-end: Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Purview, and the broader M365 ecosystem.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Manage licensing strategy, true-ups, and Microsoft Enterprise Agreement relationship in partnership with Procurement.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Evaluate and integrate AI capabilities (e.g., Microsoft Copilot) with appropriate governance, change management, and measurable adoption.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence \u0026amp;amp; Financial Management\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Define and report on KPIs and SLAs across all functional areas: availability, MTTR, ticket resolution, change success rate, employee satisfaction (CSAT), and cost per user.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the annual operating budget and capital plan for infrastructure and operations; manage to budget and deliver business cases for new investment.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead vendor management for major partners and service providers; negotiate contracts in partnership with Procurement and Legal.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Establish a structured continuous improvement program; instrument the environment so decisions are made on data, not anecdote.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive IT experience, with 5+ years in leadership roles managing global infrastructure and operations functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading multiple of the in-scope domains — networking, IAM, IT services, cloud services, and Microsoft 365 — at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building, developing, and retaining high-performing global IT organizations, including direct management of managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience operating in a cloud-first or cloud-heavy environment; comfort with public cloud platforms (Azure, AWS, GCP) and SaaS-based IT operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of modern identity and zero-trust architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set strategy, build a roadmap, and execute through quarterly milestones with measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, including the ability to present to executive leadership and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a regulated environment (SOC 2, ISO 27001, GDPR, etc.) and partnering closely with Security and Compliance functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating IT environments through M\u0026amp;amp;A activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic thinker. \u0026lt;/strong\u0026gt;Sees around corners. Connects technology investment to business outcomes. Builds three-year roadmaps and works backward to quarterly execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-driven. \u0026lt;/strong\u0026gt;Instruments before opinionating. Runs the function on dashboards and KPIs, not intuition. Brings data to every decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process-oriented. \u0026lt;/strong\u0026gt;Builds repeatable, scalable processes that survive personnel changes. Believes well-designed process is what lets the organization move faster, not slower.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationally rigorous. \u0026lt;/strong\u0026gt;Holds high standards for availability, security, and employee experience. Comfortable in incident command and equally comfortable in calm steady-state operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People leader. \u0026lt;/strong\u0026gt;Hires above their bar, develops their team, and creates the conditions for leaders below them to grow into the next role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative partner. \u0026lt;/strong\u0026gt;Works through influence as much as authority. Trusted partner to Security, Engineering, HR, Finance, and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-obsessed internally. \u0026lt;/strong\u0026gt;Treats Five9 employees as customers and measures success by their experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$119,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$371,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5820282004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5060142004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5820282004,"updated_at":"2026-06-01T13:06:47-04:00","requisition_id":"FY26-1-751-121","title":"Director, IT Program Management","company_name":"Five9","first_published":"2026-03-05T17:12:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Director, IT Program Management\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to join the Business Technology (BT) organization to elevate our enterprise execution model. This is not a traditional PMO leadership role focused solely on process; it is a strategic opportunity to redefine how we deliver value, measure success, and drive business impact. You will be at the forefront of maturing our delivery capabilities and fostering a culture of excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will lead, coach, and empower our project management team, fostering a culture of high performance and strategic thinking. You will spearhead the implementation of best practices across our delivery processes, establishing a framework that drives repeatability, clarity, and consistency for all BT initiatives. A key component of your leadership will be to ensure projects are executed with discipline and predictability. Ultimately, you will redefine our success metrics, shifting the focus from simple project completion to measuring the true business impact, user adoption, and ROI our work delivers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standardize and implement project management tools, processes, and operating rhythms to enhance consistency and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish repeatable communication strategy frameworks for stakeholders that provide transparency on project health, progress, risks, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement sophisticated KPI frameworks that measure execution quality, delivery performance, value realization, and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project and program management capacity planning, resource allocation strategy, and prioritization across the entire BT portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define end-to-end delivery standards, including stakeholder alignment, scope definition, planning discipline, technical feasibility validation, resource planning, budgeting, milestone tracking, and timeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for PMO team members to proactively manage risks, dependencies, and blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior BT leadership to drive continuous improvement across the delivery lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver proactive, concise, and strategic insights into overall portfolio health, risks, trade-offs, and cross-functional dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with strong operational execution capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced navigating ambiguity, scale, and organizational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to balance governance with agility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision-maker with strong analytical instincts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leader with the ability to coach, develop, and elevate a team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Outcome-driven rather than process-driven.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates as an enabler and strategic partner — not a gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable making decisions amid ambiguity and evolving priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knows when to apply structure and when to accelerate with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about evolving delivery models from compliance-focused to value-focused.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clear, transparent portfolio visibility with proactive risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved predictability in delivery timelines and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A PM team operating as strategic advisors, not task administrators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable, right-sized governance that enables speed and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardized, repeatable playbooks that drive consistent execution excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivery success defined by business impact — not task completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoughtful adoption of agile, hybrid, and adaptive methodologies where they best fit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years leading enterprise delivery, PMO, or portfolio management functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in transforming a PMO in hyper-growth, high tech organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in agile, hybrid, and scaled delivery models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing cross-functional programs in hybrid/agile environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People management experience leading global team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$119,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$371,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5988399004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5150372004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5988399004,"updated_at":"2026-06-04T02:56:45-04:00","requisition_id":"FY26T-29-451-180","title":"Director of Engineering - Digital  | India","company_name":"Five9","first_published":"2026-05-05T08:58:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1bqhj0l\u0026quot; data-start=\u0026quot;1231\u0026quot; data-end=\u0026quot;1253\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1234\u0026quot; data-end=\u0026quot;1253\u0026quot;\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;1255\u0026quot; data-end=\u0026quot;1582\u0026quot;\u0026gt;We are seeking a \u0026lt;strong data-start=\u0026quot;1272\u0026quot; data-end=\u0026quot;1309\u0026quot;\u0026gt;Director of Engineering – Digital\u0026lt;/strong\u0026gt; to lead the digital transformation of our contact center technology ecosystem. This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1584\u0026quot; data-end=\u0026quot;1804\u0026quot;\u0026gt;The ideal candidate will bring deep expertise in \u0026lt;strong data-start=\u0026quot;1633\u0026quot; data-end=\u0026quot;1740\u0026quot;\u0026gt;cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization\u0026lt;/strong\u0026gt;, along with strong technical depth and leadership capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1806\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1uboqym\u0026quot; data-start=\u0026quot;1811\u0026quot; data-end=\u0026quot;1832\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1814\u0026quot; data-end=\u0026quot;1832\u0026quot;\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;1834\u0026quot; data-end=\u0026quot;1882\u0026quot;\u0026gt;As a Director of Engineering at Five9, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1884\u0026quot; data-end=\u0026quot;3044\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vvaxau\u0026quot; data-start=\u0026quot;1884\u0026quot; data-end=\u0026quot;2014\u0026quot;\u0026gt;Define and execute the technology roadmap for the digital campaign management platform, ensuring alignment with business goals\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gy28y\u0026quot; data-start=\u0026quot;2015\u0026quot; data-end=\u0026quot;2130\u0026quot;\u0026gt;Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b8j2o1\u0026quot; data-start=\u0026quot;2131\u0026quot; data-end=\u0026quot;2275\u0026quot;\u0026gt;Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mua58z\u0026quot; data-start=\u0026quot;2276\u0026quot; data-end=\u0026quot;2360\u0026quot;\u0026gt;Ensure scalability, security, and reliability in a multi-tenant SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4zfgfb\u0026quot; data-start=\u0026quot;2361\u0026quot; data-end=\u0026quot;2498\u0026quot;\u0026gt;Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qrk7fv\u0026quot; data-start=\u0026quot;2499\u0026quot; data-end=\u0026quot;2615\u0026quot;\u0026gt;Stay ahead of emerging technologies and industry trends, integrating best practices into the development process\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;116pwnf\u0026quot; data-start=\u0026quot;2616\u0026quot; data-end=\u0026quot;2731\u0026quot;\u0026gt;Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to improve development velocity\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1s39g90\u0026quot; data-start=\u0026quot;2732\u0026quot; data-end=\u0026quot;2809\u0026quot;\u0026gt;Manage engineering budgets, resource allocation, and vendor relationships\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ovlg64\u0026quot; data-start=\u0026quot;2810\u0026quot; data-end=\u0026quot;2937\u0026quot;\u0026gt;Work closely with operations, customer service, IT, and business leaders to align digital solutions with company objectives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1trvj8h\u0026quot; data-start=\u0026quot;2938\u0026quot; data-end=\u0026quot;3044\u0026quot;\u0026gt;Ensure \u0026lt;strong data-start=\u0026quot;2947\u0026quot; data-end=\u0026quot;2964\u0026quot;\u0026gt;99.99% uptime\u0026lt;/strong\u0026gt;, scalability, and resilience of digital platforms to handle high call volumes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3046\u0026quot; data-end=\u0026quot;3049\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;veufwc\u0026quot; data-start=\u0026quot;3051\u0026quot; data-end=\u0026quot;3072\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3054\u0026quot; data-end=\u0026quot;3072\u0026quot;\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;3074\u0026quot; data-end=\u0026quot;3127\u0026quot;\u0026gt;As a Director of Engineering at Five9, you will need:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3129\u0026quot; data-end=\u0026quot;4687\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1s5cql9\u0026quot; data-start=\u0026quot;3129\u0026quot; data-end=\u0026quot;3215\u0026quot;\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ob824r\u0026quot; data-start=\u0026quot;3216\u0026quot; data-end=\u0026quot;3308\u0026quot;\u0026gt;12+ years of software engineering experience, with at least 5 years in a leadership role\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gxia4y\u0026quot; data-start=\u0026quot;3309\u0026quot; data-end=\u0026quot;3445\u0026quot;\u0026gt;Proven track record of building and scaling AI-powered SaaS products, preferably in digital marketing or customer engagement domains\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w1q8ts\u0026quot; data-start=\u0026quot;3446\u0026quot; data-end=\u0026quot;3566\u0026quot;\u0026gt;Expertise in modern software architectures, cloud computing (\u0026lt;strong data-start=\u0026quot;3509\u0026quot; data-end=\u0026quot;3526\u0026quot;\u0026gt;AWS/Azure/GCP\u0026lt;/strong\u0026gt;), and microservices-based development\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mnlo0b\u0026quot; data-start=\u0026quot;3567\u0026quot; data-end=\u0026quot;3671\u0026quot;\u0026gt;Strong experience with \u0026lt;strong data-start=\u0026quot;3592\u0026quot; data-end=\u0026quot;3645\u0026quot;\u0026gt;AI/ML technologies, NLP, and predictive analytics\u0026lt;/strong\u0026gt; for customer engagement\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15l3gez\u0026quot; data-start=\u0026quot;3672\u0026quot; data-end=\u0026quot;3839\u0026quot;\u0026gt;Hands-on experience with programming languages such as \u0026lt;strong data-start=\u0026quot;3729\u0026quot; data-end=\u0026quot;3737\u0026quot;\u0026gt;Java\u0026lt;/strong\u0026gt;, and modern front-end frameworks such as \u0026lt;strong data-start=\u0026quot;3779\u0026quot; data-end=\u0026quot;3788\u0026quot;\u0026gt;React\u0026lt;/strong\u0026gt;, with strong full-stack engineering capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9bf4h5\u0026quot; data-start=\u0026quot;3840\u0026quot; data-end=\u0026quot;4036\u0026quot;\u0026gt;Strong technical depth with the ability to be hands-on when needed, and comfort leveraging \u0026lt;strong data-start=\u0026quot;3933\u0026quot; data-end=\u0026quot;3998\u0026quot;\u0026gt;agentic coding tools and AI-assisted development environments\u0026lt;/strong\u0026gt; to improve engineering productivity\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;o3sfvc\u0026quot; data-start=\u0026quot;4037\u0026quot; data-end=\u0026quot;4141\u0026quot;\u0026gt;Knowledge of campaign management, customer journey automation, and omnichannel engagement strategies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cii71t\u0026quot; data-start=\u0026quot;4142\u0026quot; data-end=\u0026quot;4252\u0026quot;\u0026gt;Experience working with social media and messaging APIs (e.g., WhatsApp Business API, Instagram API, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1856q78\u0026quot; data-start=\u0026quot;4253\u0026quot; data-end=\u0026quot;4373\u0026quot;\u0026gt;Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1df118\u0026quot; data-start=\u0026quot;4374\u0026quot; data-end=\u0026quot;4441\u0026quot;\u0026gt;Excellent leadership, communication, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;j2efj0\u0026quot; data-start=\u0026quot;4442\u0026quot; data-end=\u0026quot;4516\u0026quot;\u0026gt;Experience working in a fast-paced, high-growth or startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1q088zh\u0026quot; data-start=\u0026quot;4517\u0026quot; data-end=\u0026quot;4612\u0026quot;\u0026gt;Familiarity with \u0026lt;strong data-start=\u0026quot;4536\u0026quot; data-end=\u0026quot;4610\u0026quot;\u0026gt;A/B testing, personalization, and analytics-driven product development\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cl7xam\u0026quot; data-start=\u0026quot;4613\u0026quot; data-end=\u0026quot;4687\u0026quot;\u0026gt;Understanding of \u0026lt;strong data-start=\u0026quot;4632\u0026quot; data-end=\u0026quot;4646\u0026quot;\u0026gt;GDPR, CCPA\u0026lt;/strong\u0026gt;, and other data protection regulations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4689\u0026quot; data-end=\u0026quot;4692\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1lcs53b\u0026quot; data-start=\u0026quot;4694\u0026quot; data-end=\u0026quot;4712\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4697\u0026quot; data-end=\u0026quot;4712\u0026quot;\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4714\u0026quot; data-end=\u0026quot;5205\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6g0vsm\u0026quot; data-start=\u0026quot;4714\u0026quot; data-end=\u0026quot;4797\u0026quot;\u0026gt;Lead the digital evolution of a high-impact contact center technology ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mr80ez\u0026quot; data-start=\u0026quot;4798\u0026quot; data-end=\u0026quot;4881\u0026quot;\u0026gt;Work on AI-driven automation and CX optimization with cutting-edge technologies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mx69h0\u0026quot; data-start=\u0026quot;4882\u0026quot; data-end=\u0026quot;4962\u0026quot;\u0026gt;Opportunity to shape the future of AI-powered customer engagement technology\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1dj36u4\u0026quot; data-start=\u0026quot;4963\u0026quot; data-end=\u0026quot;5038\u0026quot;\u0026gt;Collaborate with a talented and passionate team dedicated to innovation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bsatcb\u0026quot; data-start=\u0026quot;5039\u0026quot; data-end=\u0026quot;5139\u0026quot;\u0026gt;Be part of a dynamic and customer-focused organization driving innovation in customer engagement\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gtwsqg\u0026quot; data-start=\u0026quot;5140\u0026quot; data-end=\u0026quot;5205\u0026quot;\u0026gt;Competitive salary, benefits, and career growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6014634004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5162489004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2113_Finance","value_type":"single_select"}],"id":6014634004,"updated_at":"2026-06-05T17:14:34-04:00","requisition_id":"FY26-1-702-225","title":"Director, Technical Accounting","company_name":"Five9","first_published":"2026-06-04T19:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly skilled and strategic Director of Technical Accounting, reporting directly to the Chief Accounting Officer, to lead our technical accounting function. As a fast-growing SaaS company, we encounter complex and evolving accounting challenges. In this role, you will be the foremost expert on US GAAP and IFRS, ensuring our accounting policies and financial reporting is accurate, compliant, and optimized.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will involve working with all accounting and finance functions including cross-functionally with Corp. Dev., IT, Engineering, Procurement, etc. A critical component of this role involves cross-functional leadership, specifically partnering with our Engineering and Product teams to accurately identify, track, and account for internal-use software capitalization \u0026lt;strong\u0026gt;(ASC 350-40/ASU 2025-06)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage and mentor one direct report, driving a culture of continuous improvement, rigorous documentation, and collaborative problem-solving across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Strategic Leadership \u0026amp;amp; Technical Expertise\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expert (SME):\u0026amp;nbsp;Serve as the company’s primary authority on complex US GAAP matters, with a deep focus on SaaS industry standards, including Business Combinations (ASC 805), Leases (ASC 842), Debt \u0026amp;amp; Equity (Convertible Bonds, Accelerated Share Repurchases), and Consolidations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex Transaction Advisory:\u0026amp;nbsp;Lead the research, evaluation, and resolution of significant, non-routine business transactions (e.g., M\u0026amp;amp;A, complex equity structures).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Policy \u0026amp;amp; Documentation:\u0026amp;nbsp;Author, review, and maintain global accounting policies and technical accounting memorandums, ensuring clear communication of accounting positions to senior leadership and external auditors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard Implementation:\u0026amp;nbsp;Proactively monitor, evaluate, and lead the cross-functional implementation of new FASB standards and pronouncements, assessing their impact on the company’s financial statements, policies, and systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Engineering Partnership \u0026amp;amp; Internal-Use Software (SaaS Focus)\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-End Ownership:\u0026amp;nbsp;Direct the strategy and execution of the internal-use software capitalization process (ASC 350-40 / ASU 2025-06) and cloud computing arrangements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Alignment:\u0026amp;nbsp;Establish deep partnerships with Engineering, Product Management, and IT leadership to integrate accounting requirements seamlessly into the software development lifecycle (SDLC), product roadmaps, and agile sprint cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Engineering:\u0026amp;nbsp;Design and implement scalable systems and workflows to efficiently track engineering costs, precisely differentiate R\u0026amp;amp;D expense from capitalizable application development, and monitor project milestones for accurate amortization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Education:\u0026amp;nbsp;Act as a financial ambassador to technical teams, educating non-finance leaders on accounting requirements to ensure smooth compliance and data collection without disrupting engineering velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Financial Reporting, Operational Accounting \u0026amp;amp; Compliance\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Oversight:\u0026amp;nbsp;Own the review and tie-out of the month-end and quarter-end close package including tie-out for accuracy and accounting compliance of the core financial statement; plus activities for technical accounting domains (including stock-based compensation and equity), ensuring the accurate preparation and review of related journal entries and account reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit \u0026amp;amp; SOX Leadership:\u0026amp;nbsp;Own the technical accounting relationship with external auditors, driving the timely resolution of audit inquiries. Ensure all technical accounting processes and documentation strictly adhere to SOX internal control frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;External Reporting Partnership:\u0026amp;nbsp;Partner closely with the Director of SEC Reporting to ensure accurate disclosures in financial statements and assist in the preparation of quarterly reporting materials for executive and Board-level audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;External Communications:\u0026amp;nbsp;Collaborate with FP\u0026amp;amp;A and Investor Relations to rigorously review, audit, and tie-out external financial communications, including earnings releases, investor decks, and Q\u0026amp;amp;A scripts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Team Development\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Business Partner:\u0026amp;nbsp;Act as a trusted advisor to Legal, Corporate Development, Tax, Treasury, and Stock Administration, providing critical accounting guidance during contract negotiations and strategic business planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Mentorship:\u0026amp;nbsp;Lead, mentor, and develop a high-performing technical accounting function (including managing external valuation specialists or accounting consultants as needed).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Sharing:\u0026amp;nbsp;Establish and manage the Company’s Finance and Accounting technical training program, elevating the overall US GAAP proficiency of the broader finance organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Improvement:\u0026amp;nbsp;Champion process improvements and automation within the technical accounting and reporting functions to drive efficiency and scale with the company\u0026#39;s growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications, Experience \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education \u0026amp;amp; Certification:\u0026amp;nbsp;Bachelor’s degree in Accounting, Finance, or a related field. An active CPA license is strictly required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience:\u0026amp;nbsp;8-12 years of progressive accounting experience, ideally starting with a Big 4 public accounting firm followed by technical accounting experience within a public SaaS or high-growth technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management:\u0026amp;nbsp;Proven experience managing, mentoring, and developing at least one direct report.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Expertise:\u0026amp;nbsp;Deep, practical knowledge of US GAAP. Must have hands-on experience navigating and implementing ASC 350-40 (Internal-Use Software).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration:\u0026amp;nbsp;Demonstrated ability to work closely with highly technical, non-accounting teams (Engineering, IT, Product). You must be able to translate complex accounting requirements into actionable processes for engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication:\u0026amp;nbsp;Exceptional written and verbal communication skills, with the ability to write clear, concise technical memos and present findings to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems:\u0026amp;nbsp;Experience with modern cloud-based ERP systems (e.g., NetSuite) and Jira/Jellyfish (for engineering project tracking) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$121,200\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$251,800 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083994004,"name":"Accounting","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5844369004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5071913004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5844369004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-33-448-377","title":"Engineering Manager","company_name":"Five9","first_published":"2026-04-02T11:01:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;Be part of the Outbound Campaigns Team, focused on building the next generation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;outbound\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;campaigns management features in the\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;\u0026amp;nbsp;public\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;\u0026amp;nbsp;multi-cloud and hybrid-cloud solutions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;Provide technical guidance and mentorship to engineers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Body Text\u0026quot;\u0026gt;\u0026amp;nbsp;on the team\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct code reviews and ensure high code quality and standards adherence\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify\u0026amp;nbsp;technical debt and propose and implement solutions for improvement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Stay updated on emerging technologies and best practices in software engineering\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with cross-functional teams like Product, Quality,\u0026amp;nbsp;Ops\u0026amp;nbsp;and other development teams to drive technical initiatives\u0026amp;nbsp;forward\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct performance evaluations, set career development goals, and support professional growth for team members.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requirements:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or related field (Master\u0026#39;s\u0026amp;nbsp;degree preferred)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;12 + years of experience\u0026amp;nbsp;in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;designing and developing distributed, and scalable systems,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;with at least 3 years in a leadership or management role\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in\u0026amp;nbsp;breaking down monoliths into microservices\u0026amp;nbsp;with an emphasis on resiliency\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience managing and scaling engineering teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent problem-solving, communication, and leadership skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong problem-solving skills and ability to think strategically\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and collaboration skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to thrive in a fast-paced and dynamic environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You understand what it takes to run mission critical software in production\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5977724004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5145169004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5977724004,"updated_at":"2026-04-21T09:59:02-04:00","requisition_id":"FY26T-29-449-227","title":"Engineering Manager - Backend Team | India","company_name":"Five9","first_published":"2026-04-21T09:59:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;192\u0026quot; data-end=\u0026quot;800\u0026quot;\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;802\u0026quot; data-end=\u0026quot;805\u0026quot;\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1mnq07l\u0026quot; data-start=\u0026quot;807\u0026quot; data-end=\u0026quot;830\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;811\u0026quot; data-end=\u0026quot;828\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;831\u0026quot; data-end=\u0026quot;1155\u0026quot;\u0026gt;We are looking for an Engineering Manager to join our Platform organization and lead our India-based team within a global engineering group. This is a hands-on leadership role, combining active contribution to backend platform development with responsibility for mentoring, supporting, and growing a local team of engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1157\u0026quot; data-end=\u0026quot;1651\u0026quot;\u0026gt;This role combines hands-on software engineering with day-to-day management responsibilities. The Engineering Manager will partner closely with engineers, architects, and cross-functional stakeholders across locations to deliver highly available, scalable platform services using Java, Spring, and Google Cloud Platform. In parallel, they will drive clarity and execution, foster strong collaboration, and support the growth and development of the engineers they manage within the broader team.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1653\u0026quot; data-end=\u0026quot;1656\u0026quot;\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;165gfiz\u0026quot; data-start=\u0026quot;1658\u0026quot; data-end=\u0026quot;1686\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1662\u0026quot; data-end=\u0026quot;1686\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1687\u0026quot; data-end=\u0026quot;2386\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1copv0b\u0026quot; data-start=\u0026quot;1687\u0026quot; data-end=\u0026quot;1824\u0026quot;\u0026gt;Lead and support a team of engineers, ensuring alignment, collaboration, and productivity within a globally distributed organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;82knzd\u0026quot; data-start=\u0026quot;1825\u0026quot; data-end=\u0026quot;1949\u0026quot;\u0026gt;Drive predictable delivery by managing workstreams, tracking progress, and proactively identifying and mitigating risks.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gg6908\u0026quot; data-start=\u0026quot;1950\u0026quot; data-end=\u0026quot;2074\u0026quot;\u0026gt;Partner with product, architecture, and engineering teams to translate business needs into scalable technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dq9uoh\u0026quot; data-start=\u0026quot;2075\u0026quot; data-end=\u0026quot;2247\u0026quot;\u0026gt;Provide hands-on technical leadership through architecture, design, code reviews, and contribution to backend development using Java, Spring, and Google Cloud Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;zrqugw\u0026quot; data-start=\u0026quot;2248\u0026quot; data-end=\u0026quot;2386\u0026quot;\u0026gt;Coach and develop engineers while promoting strong engineering practices, including code quality, testing, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2388\u0026quot; data-end=\u0026quot;2391\u0026quot;\u0026gt;\n\u0026lt;h4 data-start=\u0026quot;2415\u0026quot; data-end=\u0026quot;2433\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2420\u0026quot; data-end=\u0026quot;2433\u0026quot;\u0026gt;Must-Have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2434\u0026quot; data-end=\u0026quot;3264\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mv9ne5\u0026quot; data-start=\u0026quot;2434\u0026quot; data-end=\u0026quot;2621\u0026quot;\u0026gt;Progressive career growth from hands-on software engineer to engineering leader, with 4+ years in an Engineering Manager / Tech lead role and 6+ years of prior development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ph5vil\u0026quot; data-start=\u0026quot;2622\u0026quot; data-end=\u0026quot;2757\u0026quot;\u0026gt;Strong proficiency in Java and the Spring ecosystem, with experience building APIs and scalable, highly available backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ri0alk\u0026quot; data-start=\u0026quot;2758\u0026quot; data-end=\u0026quot;2872\u0026quot;\u0026gt;Experience working in distributed, cross-functional teams, with strong collaboration and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1btmkov\u0026quot; data-start=\u0026quot;2873\u0026quot; data-end=\u0026quot;3131\u0026quot;\u0026gt;Solid understanding of modern software development practices (Agile, CI/CD, testing, and production operations), along with experience in cloud-native development (preferably Google Cloud Platform) and a track record of coaching and developing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b0cvpd\u0026quot; data-start=\u0026quot;3132\u0026quot; data-end=\u0026quot;3264\u0026quot;\u0026gt;Ability to actively engage in production incident management, including triage, debugging, and resolution, while leading a team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995074004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5154032004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5995074004,"updated_at":"2026-05-12T23:00:55-04:00","requisition_id":"FY26-28-456-002","title":"Engineering Manager, Cloud Platform","company_name":"Five9","first_published":"2026-05-12T23:00:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Engineering Manager, Cloud Platform\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are establishing a dedicated India-based engineering team to build and operate an end-to-end Email-as-a-Service (EaaS) platform for our product. This platform will handle automated delivery of alerts, reports, and system notifications at scale. As Engineering Manager, you will simultaneously shape the technical architecture and grow the team, reporting directly to senior product and engineering leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a dual-track role: you are expected to be deeply technical while also being an effective people manager and cross-functional collaborator. You will own both the quality of the technical output and the health of the team delivering it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You Will Own\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Architecture\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the architecture for the email delivery platform, covering IaC design, service topology, reliability patterns, and scalability strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set engineering standards for Terraform/OpenTofu module design, OpenStack/Rancher deployments, and Kubernetes-based workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technology decisions around deliverability, observability, and infrastructure automation with documented ADRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead hands-on technical contributions including code and IaC reviews, design reviews, and incident resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and develop a high-performing senior engineering team based in India.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run sprint planning, retrospectives, and 1:1s. Foster a culture of ownership, technical excellence, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify skill gaps and create structured growth plans for team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for technical and delivery issues within the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivery and Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate product requirements into a clear technical roadmap with milestones and risk assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress, blockers, and trade-offs clearly to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with product managers, backend engineers, and security teams to align on requirements and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What We Are Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of engineering experience, with at least 2 years in a tech lead or engineering management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on expertise in infrastructure-as-code using Terraform or OpenTofu in production at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of OpenStack and/or Rancher environments, with experience deploying and operating Kubernetes workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and operating distributed backend services, preferably including messaging or notification systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of hiring and developing senior engineers, including conducting structured interviews and building team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, with the ability to produce clear technical proposals and present to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity: this is a greenfield platform and you will define much of the process alongside the product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Nice to Have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building an email delivery, notification, or messaging platform from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with email deliverability tooling, ISP feedback loops, and large-scale SMTP infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing engineering teams in India for globally distributed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source contributions or prior technical writing/blogging that demonstrates depth of knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Tech Stack\u0026lt;/h2\u0026gt;\n\u0026lt;table width=\u0026quot;624\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform / OpenTofu\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OpenStack\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Rancher\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;624\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Helm\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;GitOps\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python / Go\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SMTP / MTA\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5999984004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5156419004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5999984004,"updated_at":"2026-05-19T12:31:11-04:00","requisition_id":"FY26T-29-451-232","title":"Engineering Manager - Digital","company_name":"Five9","first_published":"2026-05-19T12:31:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engineering Manager - Digital\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating billions of customer interactions annually. Five9 empowers customer-centric brands to orchestrate campaigns and proactively engage consumers across voice, messaging, and email channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 leverages a rich data platform, statistical and predictive models, and intelligent workflows to help enterprises maximize the potential of every customer conversation. Five9 is trusted by clients across industries to increase sales, drive proactive service, improve collections, and develop customer loyalty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At our core, Five9 is a customer-centric company with a strong passion (backed by AI-powered technology) to help businesses deliver friction-free, delightful, and exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Engineering Manager to join a global technology organization and build a high-performing full-stack team in India from the ground up, delivering the chat, messaging, and AI-driven experiences that define how businesses connect with their customers. This is a rare opportunity to combine people leadership and technical vision at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization, along with strong technical depth and leadership capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager at Five9, you will:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Execute the technology roadmap for the digital program ensuring alignment with business goals\u0026lt;br\u0026gt;• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence\u0026lt;br\u0026gt;• Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels\u0026lt;br\u0026gt;• Ensure scalability, security, and reliability in a multi-tenant SaaS environment\u0026lt;br\u0026gt;• Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques\u0026lt;br\u0026gt;• Stay ahead of emerging technologies and industry trends, integrating best practices into the development process\u0026lt;br\u0026gt;• Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to improve development velocity\u0026lt;br\u0026gt;• Manage engineering budgets, resource allocation, and vendor relationships\u0026lt;br\u0026gt;• Work closely with operations, customer service, IT, and business leaders to align digital solutions with company objectives\u0026lt;br\u0026gt;• Ensure 99.99% uptime, scalability, and resilience of digital platforms to handle high call volumes\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager at Five9, you will need:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field\u0026lt;br\u0026gt;• 10+ years of software engineering experience, with at least 3 years in a leadership role\u0026lt;br\u0026gt;• Proven track record of building and scaling AI-powered SaaS products, preferably in digital marketing or customer engagement domains\u0026lt;br\u0026gt;• Expertise in modern software architectures, cloud computing (AWS/Azure/GCP), and microservices-based development\u0026lt;br\u0026gt;• Hands-on experience with programming languages such as Java, and modern front-end frameworks such as React, with strong full-stack engineering capabilities\u0026lt;br\u0026gt;• Strong technical depth with the ability to be hands-on when needed, and comfort leveraging agentic coding tools and AI-assisted development environments to improve engineering productivity\u0026lt;br\u0026gt;• Knowledge of campaign management, customer journey automation, and omnichannel engagement strategies\u0026lt;br\u0026gt;• Experience working with social media and messaging APIs (e.g., WhatsApp Business API, Instagram API, etc.)\u0026lt;br\u0026gt;• Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms\u0026lt;br\u0026gt;• Excellent leadership, communication, and problem-solving skills\u0026lt;br\u0026gt;• Experience working in a fast-paced, high-growth or startup environment\u0026lt;br\u0026gt;• Familiarity with A/B testing, personalization, and analytics-driven product development\u0026lt;br\u0026gt;• Understanding of GDPR, CCPA, and other data protection regulations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Lead the digital evolution of a high-impact contact center technology ecosystem\u0026lt;br\u0026gt;• Work on AI-driven automation and CX optimization with cutting-edge technologies\u0026lt;br\u0026gt;• Opportunity to shape the future of AI-powered customer engagement technology\u0026lt;br\u0026gt;• Collaborate with a talented and passionate team dedicated to innovation\u0026lt;br\u0026gt;• Be part of a dynamic and customer-focused organization driving innovation in customer engagement\u0026lt;br\u0026gt;• Competitive salary, benefits, and career growth opportunities\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5121289004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4666736004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5121289004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Customer Success Manager","company_name":"Five9","first_published":"2024-03-08T14:25:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer\u0026#39;s business partner. 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\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;a\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;ccount\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;-specific\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Success Plans\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide regular updates, reporting, and \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;periodic\u0026lt;/span\u0026gt; \u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;business reviews to customers and Five9 leadership on customer success \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;outcomes \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;and engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify and address any potential issues or risks that may impact customer satisfaction or retention\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp;Strategic Thinking\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively identify and address customer issues or concerns, and provide effective solutions\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Use data and analytics to track and measure customer success metrics\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; and evaluate/present business outcomes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp;Cross-functional Collaboration:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coordinate with Sales and TAMs on increased business opportunities within the account base\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in a related field or 8 years of equivalent work experience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience in customer success, account management, or a related role\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and interpersonal skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong problem-solving and analytical abilities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Must be self-directed and self-motivated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to manage multiple projects at a time while paying strict attention to details\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to work in a fast-paced and dynamic environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with contact center technology and the SaaS industry is a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;CRM and customer success management software experience is preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 25% of the time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$91,700\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$142,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030339004,"name":"Customer Success Manager","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5257782004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4754082004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5257782004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Account Director","company_name":"Five9","first_published":"2024-08-15T17:09:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Enterprise Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 12 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$75,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$145,900 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5424945004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4867804004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5424945004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - Great Plains","company_name":"Five9","first_published":"2025-01-21T20:28:19-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Candidates ideally located in the following cities: Chicago, IL, St. Louis, MO, Kansas City and Omaha, NE.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling to COO/CFO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$88,100\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$211,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5727068004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5014844004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5727068004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - Midwest/Mid-Atlantic","company_name":"Five9","first_published":"2025-12-02T20:06:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Ohio preferred. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling to COO/CFO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$106,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$264,700 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5481517004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4895562004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5481517004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - Northeast","company_name":"Five9","first_published":"2025-03-20T17:35:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North and Central America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.\u0026amp;nbsp;\u0026amp;nbsp;We\u0026amp;nbsp; hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;u\u0026gt;States include\u0026lt;/u\u0026gt;: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, New Jersey, Pennsylvania and Connecticut.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Work Location: This role is fully remote.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;  margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Generous employee stock purchase plan.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt; The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$106,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$264,700 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5642987004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4976969004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5642987004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - Pacific Northwest   ","company_name":"Five9","first_published":"2025-09-05T19:35:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Seattle or Portland preferred.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to COO/CFO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$86,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$167,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5482466004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4896021004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5482466004,"updated_at":"2026-04-21T20:40:43-04:00","requisition_id":null,"title":"Enterprise Sales Director - Southeast","company_name":"Five9","first_published":"2025-03-21T18:01:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1776792427.927729\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;The Enterprise Sales Director is an individual contributor role. In this position, the individual creates, identifies, nurtures, and closes sales within the Southeast with a focus in Georgia and more specifically the greater Atlanta market. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time leveraging company provided resources, tools and personnel.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;u\u0026gt;States Include\u0026lt;/u\u0026gt;: Georgia (Primary) North Carolina, South Carolina, Florida, Alabama and Mississippi (Secondary). Candidates are required to live in the greater Atlanta region for this position.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close complex enterprise deals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage the full breadth of the channel (referral, reseller, SI\u0026#39;s, ISV, TSD) to build pipeline and accelerate wins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling in conjunction with an assigned BDR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC and Clari)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of outside enterprise Contact Center software or CRM sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing relationships in the channel supporting Enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CX or Contact Center Software Sales in 200 - 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to executive sponsor across IT and Business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1776792479.070939\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Work Location: This role is fully remote.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;  margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Generous employee stock purchase plan.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt; The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$106,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$264,700 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5492530004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4901082004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5492530004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - TOLA (Texas)","company_name":"Five9","first_published":"2025-04-01T18:04:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We are seeking a candidate based in Texas - Houston, Austin, Dallas preferred. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience selling to COO/CFO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,100\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$124,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5763360004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5033278004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5763360004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Enterprise Sales Director - West","company_name":"Five9","first_published":"2026-01-13T13:11:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Washington, Oregon, California, Nevada or Utah\u0026amp;nbsp; preferred.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of outside enterprise software sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to COO/CFO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$86,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$167,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6009604004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5160412004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":6009604004,"updated_at":"2026-05-29T19:10:25-04:00","requisition_id":null,"title":"Enterprise Solution Consultant (AI Agents SME)","company_name":"Five9","first_published":"2026-05-29T19:07:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9’s AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business needs/outcomes to technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide subject matter expertise to Five9 Sales Directors and Solution Consultants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate, enable, and empower Five9 direct and indirect sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver customized solution demonstrations \u0026amp;amp; presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remain up to date on the latest technologies with respect to all things Contact Center and CX AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop materials in-line with specific sales and/or services opportunity requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Marketing and Product Managers to define new products \u0026amp;amp; initiatives and provide insight from the field back to these groups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Years of experience – 5+ Years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen, with an engineering mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact Center/Customer Experience industry experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical knowledge of systems integration (APIs, SOAP, REST, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise architecture design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education - Bachelor\u0026#39;s or Equivalent Experience Preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive on-site and web-based Executive level presentation experience and associated skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of successful solution selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of self-motivation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CX Industry Application of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI Architecture and Industry Trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generative AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prompt Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Machine Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UCaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automated Quality Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow Automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$93,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$218,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030340004,"name":"Solution Consulting","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5723753004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5012975004,"location":{"name":"Germany (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":5723753004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-521-001","title":"Enterprise Solution Consultant - DACH","company_name":"Five9","first_published":"2025-11-27T09:29:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate plans, progress, and status to both internal and customer organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop materials in-line with specific sales and/or services opportunity requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for transitioning the customer to the services team for implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust \u0026amp;amp; Governance framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized \u0026amp;amp; able to manage multiple projects \u0026amp;amp; tasks concurrently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplary problem-solving ability \u0026amp;amp; enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication \u0026amp;amp; presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise level applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think and adapt to a rapidly changing environment and demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for staying abreast of current technologies and industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver demos and presentations that close deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Years of experience 8+ Years Preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to Travel (40-60%).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and German; additional European languages beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact/Call Center Software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM integration knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with prompt engineering, AI workflow configuration, or low-code integration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IP Telephony (basic networking knowledge assumed).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PBX, ACD, IVR, Unified Messaging products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce engagement, Data Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interaction Analytics, Quality Management, and Interaction recording.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030340004,"name":"Solution Consulting","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4028422004,"name":"Germany","location":"München, Bavaria, Germany","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5997356004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5155555004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5997356004,"updated_at":"2026-05-15T16:46:13-04:00","requisition_id":null,"title":"Enterprise Solution Consultant – Partner Solutions","company_name":"Five9","first_published":"2026-05-15T16:46:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;The Enterprise Solution Consultant supports Five9’s strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers.\u0026lt;br\u0026gt;This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical advisor for strategic partner-led sales opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery, demos, presentations, and technical workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support solution validation, proof-of-concepts, and implementation planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and enable partners on Five9 products, features, best practices, and solution patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create partner-facing enablement materials, demo flows, and technical guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Five9 teams to improve partner readiness and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer and partner presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex technical concepts clearly to technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with solution consulting, technical sales, implementation, architecture, or partner enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence delivering demos, presentations, training, and workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration, organization, and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, ownership, and a practical builder mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel for partner, customer, and Five9 events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Helpful Background\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9, CCaaS, telecom, or contact center experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce administration or CRM integration experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Google Cloud, AI, automation, or conversational AI exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zendesk or ServiceNow experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation, configuration, or hands-on technical delivery experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$93,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$218,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030340004,"name":"Solution Consulting","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5984089004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5148276004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2113_Finance","value_type":"single_select"}],"id":5984089004,"updated_at":"2026-05-14T15:23:25-04:00","requisition_id":"FY26-1-702-195","title":"Global Tax Manager","company_name":"Five9","first_published":"2026-04-28T19:35:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Tax Manager will have dual reporting responsibility to chief Accounting Officer and Sr. Director of Indirect Taxes and will be responsible for overseeing all direct US and all International tax activities. The Tax Manager ensures company is tax compliant and stays current with regulatory changes. Takes initiative by improving and owning tax related activities.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Job Responsibilities\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with advisors and manage the preparation or review of quarterly and annual tax provision calculation under ASC 740 including all international tax components, such as GILTI, BEAT, FDII, Subpart F, Foreign tax credit, forecasting support and reviewing foreign tax provision calculations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the preparation, review, and filing of corporate income tax returns across multiple jurisdictions (U.S. federal, state, and international).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for review, validation and SOX controls for all Corporate and International tax workpapers including tax provision, tax returns, tax planning \u0026amp;amp; projections, and tax extensions prepared by outsourced public accounting firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for working with state, local, federal, and international tax authorities and/or advisors on direct taxation matters to resolve tax issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with implementing global tax projects/planning initiatives as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee International indirect tax compliance, including VAT, GST, and other transactional taxes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the accounting team to ensure accurate tax-related journal entries, reconciliations, and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with deferred tax calculations, uncertain tax positions, and effective tax rate analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in compiling audit support, prepare summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, analyze, and coordinate accurate VAT reporting with external bookkeepers including VAT registrations as we expand globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain tax calendar to track domestic and international filing deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains current knowledge regarding tax laws and changes and its impact to the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively and proactively with Finance and/or other external/internal parties to drive and implement process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with internal and external parties to answer questions, resolve issues, and provide tax related information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domestic, Canada and other international Indirect taxes as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounting and tax issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain standardized procedures and documentation for global tax processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other tasks as requested\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree (BA/BS) in Accounting or Finance required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA and/or MS Taxation are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;+5 years’ experience in public accounting and/or equivalent industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of US Corporate and International tax laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise in ASC 740 (US GAAP Accounting for Income Taxes) as it relates to multinational corporations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates knowledge of tax laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Netsuite, Logisense, Avalara a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills with high attention to details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to stay flexible and thrive in a fast-paced, rapidly changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently with minimal daily direction to accomplish objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail, organization, and possesses a sense of urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises sound judgement in decision-making situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$229,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083994004,"name":"Accounting","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5987450004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149839004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5987450004,"updated_at":"2026-05-06T13:06:04-04:00","requisition_id":null,"title":"Integrated Marketing Manager (Contract)","company_name":"Five9","first_published":"2026-05-06T13:03:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;This contract role will support the Five9 mission by helping develop creative marketing strategies that drive growth in the global market, focusing on defining and achieving alignment on the big bet topics for Five9 and striving to achieve consistency in the big bet campaign execution across all regions. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work cross functionally to plan and execute best-in-class, integrated, data-driven marketing campaigns across paid media, social, analyst and influencers, unpaid media, digital, web, email, webinars, events and more. Cross-department collaboration and communication is essential in order to create a global campaign and ensure adoption across regions. You will also be expected to develop a deep understanding of the market to support planning and strategy for the Marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This contract is for July 2026 to January 2027.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Roles \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the interlock between Product Marketing and Regions on big bet topics and campaign definition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage individual marketing campaigns as prioritized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with digital: web and demand gen and AR/ PR teams for an integrated execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate content creation and execution across Product Marketing, 3\u0026lt;sup\u0026gt;rd\u0026lt;/sup\u0026gt;\u0026amp;nbsp;party agencies and digital platforms, including digital\u0026amp;nbsp;and web assets, events, videos, surveys, strategic\u0026amp;nbsp;content\u0026amp;nbsp;and\u0026amp;nbsp;creative, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute end-to-end multi-channel global campaigns and optimization for marketing campaigns, programs such as programmatic, webinars, adhoc emails, nurtures, events etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and organize campaign documentation, plans, performance data/ report etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Content team and develop campaign focused messaging for campaign specific deliverables (ie. Ads, landing pages, etc.) and ensure consistent brand voice and messaging across all marketing channels for top tier campaigns and assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product management and sales enablement teams to align marketing efforts with product launches and sales objectives for campaign deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deliverables:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and help deliver marketing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to quarterly content plan aligned between creative, product marketing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quarterly plan alignment with web, demand gen and field marketing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Campaign setup, results tracking and measurement via E2E/ Domo, Salesforce and Google dashboards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Measurement and Optimization:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop campaign strategies to achieve desired outcomes, improve conversion rates, and make a meaningful revenue impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish regular communication with key stakeholders, sharing data, reviewing performance, and addressing action items.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help stakeholders focus their energy on the highest potential topics and campaigns (e.g.\u0026amp;nbsp;top-performing content, activation channels, verticals country-by-country).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build processes and procedures to ensure that every global program is successful as a result of close collaboration between Integrated Marketing, Field Marketing, Creative and content, Digital and Regional Sales among others.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Seasoned marketer with a data-driven, customer-centric approach\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of SaaS experience in successfully\u0026amp;nbsp;running global, integrated campaigns to improve\u0026amp;nbsp;conversions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative individual able to juggle multiple priorities and get things\u0026amp;nbsp;done\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate matrix situations and represent the team with integrity, professionalism, and self-sufficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, creative and analytical mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem solving skills - unraveling and solving business process\u0026amp;nbsp;issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+\u0026amp;nbsp;years’ experience\u0026amp;nbsp;with Marketing\u0026amp;nbsp;and analytics\u0026amp;nbsp;Tools such as Eloqua, Pardot,\u0026amp;nbsp;Marketo,\u0026amp;nbsp;SFDC, Domo, Google Analytics and more\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self\u0026lt;u\u0026gt;-\u0026lt;/u\u0026gt;\u0026amp;nbsp;starter, with a passion for building\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Thinking: Ability to map the customer journey, workback timelines, and identify key moments to engage audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4022448004,"name":"Contractor Roles","location":"San Ramon, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=4137889004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4094611004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":4137889004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Lead Development Rep (Bay Area)","company_name":"Five9","first_published":"2021-10-11T19:29:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the desire and energy to complete a high volume of daily calls/activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver consistently against quota, despite imperfect systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate relationships and develop\u0026amp;nbsp;rapport\u0026amp;nbsp;with prospects by anticipating needs and understanding\u0026amp;nbsp;unique\u0026amp;nbsp;customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively articulate the Five9 value proposition by phone and e-mail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to pursuing\u0026amp;nbsp;a career in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly team oriented – great attitude and love for teamwork\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience in a lead generation setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-caliber cold calling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common office software and CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of achieving corporate quotas and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle objections and educate prospects in a consultative manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated curiosity, resourcefulness, motivation, and initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional business acumen, strong communication skills, strong presence, and confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management with\u0026amp;nbsp;ability\u0026amp;nbsp;to multi-task, prioritize, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is hybrid. 3 days a week (M, W, TH) in office is required.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt; The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$37,200\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$72,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030332004,"name":"LDR/BDR","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5788240004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5044364004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5788240004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25T-2-704-021; FY26-2-704-027","title":"Learning \u0026 Development Partner","company_name":"Five9","first_published":"2026-01-31T01:03:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are\u0026amp;nbsp;seeking\u0026amp;nbsp;a dynamic and\u0026amp;nbsp;experienced\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learning and Development Partner\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;to join\u0026amp;nbsp;our growing team.\u0026amp;nbsp;This individual will design and deliver impactful\u0026amp;nbsp;global\u0026amp;nbsp;learning experiences, manage and\u0026amp;nbsp;optimize\u0026amp;nbsp;learning systems and compliance programs, and enable employees and managers to effectively engage in their development through accessible, high-quality learning solutions.\u0026lt;/span\u0026gt; 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Program Delivery\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learning Systems, Compliance \u0026amp;amp; Analytics\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support administration of\u0026amp;nbsp;the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learner Enablement \u0026amp;amp; Support\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;23\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide users in accessing\u0026amp;nbsp;plans and role-based pathways, providing guidance on navigating learning platforms and curated content\u0026amp;nbsp;and increasing adoption.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;23\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support learners and escalate complex\u0026amp;nbsp;issuesfor\u0026amp;nbsp;employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;23\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;required\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;2+ years\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;of HR or Learning and Development experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication and presentation skills, both written and verbal\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong attention-to-detail, resourcefulness and drive for innovation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional time, resource management, and organizational skills \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to prioritize workload and act with appropriate urgency\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated ability to work successfully cross functionally\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Able to follow guidance and escalate when needed \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Calm appearance under pressure \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to brainstorm and contribute ideas \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991118004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152029004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5991118004,"updated_at":"2026-05-08T11:54:16-04:00","requisition_id":null,"title":"Legal Director, Legal Transactions","company_name":"Five9","first_published":"2026-05-07T19:48:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is looking to add a world-class commercial attorney to join its legal and compliance team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: San Ramon, CA, Dallas, TX or East Coast preferred; hybrid or remote work will be considered for the right candidate. If hybrid, 3 days a week (M, W, TH) in office is required based on location\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives.\u0026lt;br\u0026gt;The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including financial companies, healthcare providers, retail companies and insurance companies of different scale and sizes (SMB and Enterprise). This role will counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA. The ideal candidate will also have a proven record negotiating a high volume of transactions per quarter and can equally manage legal requests from multiple internal clients. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements. The candidate will assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;JD plus 10-15 years combined law firm and in-house legal department experience with at least 6 years of experience in drafting and negotiating complex agreements in a high-pressure tech sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Substantial experience negotiating SaaS agreements, Data Protection Agreements, Business Associate Agreements, vendor/supplier contracts, and reseller agreements for technology companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working across the globe, to support multiple time zones and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with telecommunications law, artificial intelligence and data privacy frameworks, including GDPR, CCPA and HIPPA, is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for developing strong, collaborative working relationships with Legal and Compliance teammates and peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of business processes for Cloud business capabilities like go-to-market, customer experiences, finance processes, and operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedication to and compassion for the customer experience is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gravitas and the proven ability to develop collaborative working relationships with a strong team of sales and other company business units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working efficiently with attention to responsiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who possesses a strong work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of flexibility, independence, initiative, and detail orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to present complex ideas in easy-to-understand language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and able to handle multiple activities and manage high volumes simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a fast-paced and continuously changing environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$324,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026108004,"name":"Legal","child_ids":[],"parent_id":4083650004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5256635004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4753440004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5256635004,"updated_at":"2026-05-13T10:34:37-04:00","requisition_id":null,"title":"Majors Customer Success Manager ","company_name":"Five9","first_published":"2024-10-07T16:50:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;For questions or information related to this role, please reach out to: \u0026lt;strong\u0026gt;David Turek\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. \u0026amp;nbsp;The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core duties and responsibilities include the following:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all implementation status meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development and execution of a business plan to drive acceptance of Five9\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide all order, billing inquiry, and telco management needed during implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships for future pipelines within Five9\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct monthly and quarterly business reviews with the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and complete call notes and histories within Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with sales directors, TAMs and PS on increased business opportunities within the account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel both domestically and internationally to customer locations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in account management for a technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong account planning and management skills including mature negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in delivering client-focused solutions based on customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to discuss, understand, and work within complex projects and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple projects at a time while paying strict attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, negotiation and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be self-directed and self-motivated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 50% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$129,010\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$199,990 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030339004,"name":"Customer Success Manager","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6007675004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159396004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":6007675004,"updated_at":"2026-05-27T17:22:05-04:00","requisition_id":null,"title":"Manager, Sales Commissions - Contractor","company_name":"Five9","first_published":"2026-05-27T17:22:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is seeking a Manager, Sales Commissions to lead the end‑to‑end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands‑on technical expertise, people leadership, and strong cross‑functional partnership across Finance, Sales Operations, Payroll, and Audit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Commission Operations \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a small team, providing coaching, workload prioritization, and performance guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ICM Ownership \u0026amp;amp; Commission Model Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands‑on experience administering ICM tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of CRM and bookings systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting SOX‑controlled commission processes in a public company environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel skills and strong financial reconciliation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and data integrity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset over mission‑critical financial processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance operational execution with system and control improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator with the ability to explain complex commission logic to non‑technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trusted partner to Sales leadership and Finance executives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4018320004,"name":"Finance","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4022448004,"name":"Contractor Roles","location":"San Ramon, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5799930004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5049876004,"location":{"name":"Remote, United Kingdom"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2115_International Package-UK","value_type":"single_select"}],"id":5799930004,"updated_at":"2026-05-27T10:49:46-04:00","requisition_id":"FY26-1-616-550","title":"Marketing Programs Manager - Maternity Cover (16 Months)","company_name":"Five9","first_published":"2026-02-11T05:34:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an execution-focused \u0026lt;strong\u0026gt;Marketing Programs Manager\u0026lt;/strong\u0026gt; to drive high-impact, multi-channel campaigns across \u0026lt;strong\u0026gt;EMEA, LATAM and Canada\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on role responsible for turning international strategy into measurable pipeline through \u0026lt;strong\u0026gt;webinars, email and nurture, content syndication, blogs, social, and owned and third-party events\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with \u0026lt;strong\u0026gt;ABM, Channel/Partners, Sales and LDR/BDR teams\u0026lt;/strong\u0026gt; to ensure campaigns are localised, executed flawlessly, extended through partners, and converted into meetings and pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integrated Campaign Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, stakeholders and delivery across multiple regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance and optimise for pipeline impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Localisation \u0026amp;amp; Regional Adaptation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adapt global campaigns for EMEA, LATAM and Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure messaging reflects local language, cultural nuance, regulatory needs and market priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage translation and regional review workflows where required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Webinars \u0026amp;amp; Virtual Programmes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own webinar strategy and execution from topic development to follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive registration, attendance and post-event meeting conversion.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Email \u0026amp;amp; Nurture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build segmented email campaigns and multi-step nurture journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously test and optimise for engagement and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Content Syndication \u0026amp;amp; Lead Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage 3rd-party syndication vendors and targeting criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor CPL, lead quality and downstream conversion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Content, Blogs \u0026amp;amp; Social\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create campaign messaging and assets including emails, landing pages, outreach copy and toolkits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead blog production aligned to campaign themes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive social amplification to increase engagement and registrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Events \u0026amp;amp; Partner Extension\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote owned and 3rd-party events with measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend campaigns through partners using scalable \u0026lt;strong\u0026gt;Campaign in a Box\u0026lt;/strong\u0026gt; toolkits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABM \u0026amp;amp; Sales Alignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support ABM outreach creation for priority accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align tightly with LDR/BDR teams to ensure strong follow-up, speed-to-lead and meeting conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain closed-loop reporting to improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years’ experience in integrated marketing, demand generation or field marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success executing multi-channel campaigns across international markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with webinars, email marketing, nurture and lead generation programmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing content syndication and 3rd-party vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident content creator with strong copywriting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience localising campaigns across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised, performance-driven and comfortable working cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with some of the marketing technology Five9 utilises –Salesforce.com, Marketo, Zoom for webinars, 6sense, Folloze Monday.com,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to measure, report and optimise campaign performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;16-Month Fixed Term Contract (Maternity Cover)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4081650004,"name":"Growth Marketing","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009946004,"name":"UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5970686004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5142537004,"location":{"name":"Remote, United Kingdom"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2116_International Sales Package-UK","value_type":"single_select"}],"id":5970686004,"updated_at":"2026-04-15T06:07:46-04:00","requisition_id":"FY26-525-008 + FY26-525-009","title":"Mid-Market Account Director","company_name":"Five9","first_published":"2026-04-15T06:07:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;br\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Customer Relationship Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Sales Strategy Development\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Upselling and Cross-selling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Market and Competitor Analysis\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Key Responsibilities (continued)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083609004,"name":"Account Director","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009946004,"name":"UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5445070004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4877020004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5445070004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Mid-Market Account Director","company_name":"Five9","first_published":"2025-02-10T14:08:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083609004,"name":"Account Director","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5978811004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5145715004,"location":{"name":"Canada (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281CAN_FIVE9- CANADA","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":5978811004,"updated_at":"2026-04-22T10:27:26-04:00","requisition_id":"FY26-525-007","title":"Mid-Market Account Director","company_name":"Five9","first_published":"2026-04-22T10:27:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030335004,"name":"Mid-Market Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4011229004,"name":"Canada","location":null,"child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5812890004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056552004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5812890004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Mid-Market Sales Director","company_name":"Five9","first_published":"2026-02-25T12:56:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; This role is hybrid. 3 days a week (M, W, TH) in our San Ramon, CA or San Francisco, CA office is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of outside enterprise Contact Center software or CRM sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$86,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$168,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026100004,"name":"Commercial Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5816559004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058218004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5816559004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Mid-Market Sales Director (Remote)","company_name":"Five9","first_published":"2026-03-02T09:48:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of outside enterprise Contact Center software or CRM sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$86,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$168,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026100004,"name":"Commercial Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=4965099004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4579572004,"location":{"name":"San Ramon, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":4965099004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Mid-Market Sales Director (San Ramon)","company_name":"Five9","first_published":"2023-08-30T12:53:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; This role is hybrid. 3 days a week (M, W, TH) in our San Ramon, CA or San Francisco, CA office is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of outside enterprise Contact Center software or CRM sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$86,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$168,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026100004,"name":"Commercial Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6007742004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159433004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":6007742004,"updated_at":"2026-05-27T18:42:36-04:00","requisition_id":"FY26-2-470-468","title":"Network Engineer – Activations","company_name":"Five9","first_published":"2026-05-27T18:42:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Network Engineer – Activations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.\u0026amp;nbsp; In this role you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist customers and field personnel in network activations for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in projects for Network Operation improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and analyze history of network related incidents and perform preventive measures \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot network related issues and communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best security practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in managing network service providers and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide capacity analysis and planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with external customers regularly to ensure smooth network activations and to troubleshoot any network connectivity related issues; May require some travel to customer site for escalated issues (10% or less)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Network Architects and Engineers to improve data-center and corporate network environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate multiple projects for Network Operation improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal business units to best understand the organization\u0026#39;s needs and continuously improve and apply standards for operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, analyze and execute network change requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Requirements: \u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on skills for Cisco IOS is required; IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto Networks firewalls, Cisco ASA 5585 firewalls, ASR 1000 and 9000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Linux network functions; Saas/Cloud-based software environment a plus, but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communications, both oral and written\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.\u0026amp;nbsp; The more inclusive we are, the better we are.\u0026amp;nbsp; Five9 is an equal opportunity employer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our headquarters are located in the beautiful\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.bishopranch.com/\u0026quot;\u0026gt;Bishop Ranch Business Park\u0026lt;/a\u0026gt; in San Ramon, CA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5741744004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5022068004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5741744004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-2-326-245, FY25-2-326-246","title":"NOC Tech I ","company_name":"Five9","first_published":"2025-12-19T15:41:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing regular checks on systems, services in the infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and Identify events proactively resolving issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond \u0026amp;amp; Resolve Customer escalations within the SLA window.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn up customer applications \u0026amp;amp; services in accordance with standard procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and track to resolution carrier and internal tickets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1 year of related experience in a software support position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mid-Level technical knowledge in \u0026lt;strong\u0026gt;at least one\u0026lt;/strong\u0026gt; of the following categories.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Telephony configuration and troubleshooting\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PBX, ACD, CTI, VoIP and IVR applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in SIP, RTP, ISDN and other VoIP technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking configuration and troubleshooting\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems administration and troubleshooting\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Database Use and Administration\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on MySQL, SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of operating systems, business applications, and network systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly (both in writing and speech).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5983971004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5148209004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5983971004,"updated_at":"2026-05-27T23:06:22-04:00","requisition_id":"FY26-28-326-419, FY26-28-326-420","title":"NOC Tech I (NOC \u0026 Cloud Operations)","company_name":"Five9","first_published":"2026-04-28T16:57:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acqueon\u0026#39;s conversational engagement software lets customer-centric brands\u0026amp;nbsp;orchestrate campaigns and proactively engage with consumers using voice, messaging,\u0026amp;nbsp;and email channels. Acqueon leverages a rich data platform, statistical and predictive\u0026amp;nbsp;models, and intelligent workflows to let enterprises maximize the potential of every\u0026amp;nbsp;customer conversation. Acqueon is trusted by 200 clients across industries to increase\u0026amp;nbsp;sales, drive proactive service, improve collections, and develop loyalty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free,\u0026amp;nbsp;delightful, and referral-worthy customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For NOC Engineers, Acqueon offers a dynamic environment \u0026lt;strong\u0026gt;focused on 24/7\u0026amp;nbsp;infrastructure and application monitoring, incident response, service reliability, and\u0026amp;nbsp;continuous improvement. \u0026lt;/strong\u0026gt;Engineers work with enterprise-scale systems, ensuring\u0026amp;nbsp;uptime, optimizing performance, and maintaining strict SLA and compliance standards\u0026amp;nbsp;in a fast-paced SaaS ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate application availability through endpoint checks, API monitoring, and service health verification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;2–5 years of experience in a NOC, Cloud Operations, or Network Support environment\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of operating systems, particularly \u0026lt;strong\u0026gt;Linux and Windows environments\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience or familiarity with \u0026lt;strong\u0026gt;monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 shift-based support model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hybrid cloud environments and on-premises-to-cloud migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with other cloud platforms like Azure or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5985462004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5148962004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5985462004,"updated_at":"2026-04-30T10:13:56-04:00","requisition_id":"FY26-28-326-419, FY26-28-326-420","title":"NOC Technician | India ","company_name":"Five9","first_published":"2026-04-30T10:13:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acqueon\u0026#39;s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate application availability through endpoint checks, API monitoring, and service health verification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience in a NOC, Cloud Operations, or Network Support environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of operating systems, particularly Linux and Windows environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting SaaS application performance, system reliability, and\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;cloud-based service disruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 shift-based support model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AWS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hybrid cloud environments and on-premises-to-cloud migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with other cloud platforms like Azure or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026110004,"name":"Professional Services","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5579704004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4949844004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5579704004,"updated_at":"2026-04-20T03:45:21-04:00","requisition_id":null,"title":"Opportunistic Hiring - AI","company_name":"Five9","first_published":"2025-07-04T00:16:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-start=\u0026quot;132\u0026quot; data-end=\u0026quot;206\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;135\u0026quot; data-end=\u0026quot;206\u0026quot;\u0026gt;Agentic Engineering Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;208\u0026quot; data-end=\u0026quot;380\u0026quot;\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;382\u0026quot; data-end=\u0026quot;639\u0026quot;\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;641\u0026quot; data-end=\u0026quot;1181\u0026quot;\u0026gt;Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1183\u0026quot; data-end=\u0026quot;1846\u0026quot;\u0026gt;Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on top of the Five9 platform. The team will own the entire lifecycle of AI Agent development, from requirements to development to testing to deployment to ongoing maintenance and improvement. Members of the team will utilize skills in prompt engineering, prompt design, agent and multi-agent architectures, function calling, and tool definition to build best-of-breed AI agents for real-world use cases. Prior experience in AI Agent development is highly desirable but not required.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1848\u0026quot; data-end=\u0026quot;2198\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2200\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2205\u0026quot; data-end=\u0026quot;2234\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2209\u0026quot; data-end=\u0026quot;2234\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2236\u0026quot; data-end=\u0026quot;3202\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2385\u0026quot; data-end=\u0026quot;2657\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2387\u0026quot; data-end=\u0026quot;2657\u0026quot;\u0026gt;responsible for the development and testing of AI Agents for B2B customer experience use cases in healthcare, financial services, retail and beyond, which will become part of the product and available to Five9 customers globally to use with their customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2658\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2660\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;Maintain expertise – through ongoing review of academic papers and competitive analysis of vendors – in the latest-and-greatest algorithms, techniques, and architectures for AI Agent design, and apply those to build best-in-class AI Agents\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2902\u0026quot; data-end=\u0026quot;3037\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2904\u0026quot; data-end=\u0026quot;3037\u0026quot;\u0026gt;Interface with customers and customer facing teams to understand requirements and use cases for which the AI Agent needs to satisfy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3038\u0026quot; data-end=\u0026quot;3202\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3040\u0026quot; data-end=\u0026quot;3202\u0026quot;\u0026gt;Partner with the engineering team building the AI Agent platform, providing feedback on improvements that improve agent performance and reduce time to implement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3204\u0026quot; data-end=\u0026quot;3207\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;3209\u0026quot; data-end=\u0026quot;3230\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3213\u0026quot; data-end=\u0026quot;3230\u0026quot;\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3232\u0026quot; data-end=\u0026quot;4615\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;3232\u0026quot; data-end=\u0026quot;3402\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3234\u0026quot; data-end=\u0026quot;3402\u0026quot;\u0026gt;3+ years of experience in development of conversational AI applications for customer service space, such as for healthcare, financial services or retail organizations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3403\u0026quot; data-end=\u0026quot;3590\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3405\u0026quot; data-end=\u0026quot;3590\u0026quot;\u0026gt;5+ years experience in customer-facing technical roles, such as professional services, customer support, technical account management, solutions consulting, technical sales, and so on\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3591\u0026quot; data-end=\u0026quot;3814\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3593\u0026quot; data-end=\u0026quot;3814\u0026quot;\u0026gt;Experience with commercial products used for the development of customer support and customer experience (CX) applications, such as Google Dialogflow, IBM Watson, Kore.ai, Five9, Genesys, NICE, Amelia, Omelia, and so on\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3815\u0026quot; data-end=\u0026quot;4049\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3817\u0026quot; data-end=\u0026quot;4049\u0026quot;\u0026gt;Expertise in conversational AI technologies, including speech recognition, speech synthesis, natural language processing, and large language models. Experience in creating such models is not required, only experience in using them\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4050\u0026quot; data-end=\u0026quot;4277\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4052\u0026quot; data-end=\u0026quot;4277\u0026quot;\u0026gt;Experience with AI Agent technologies, including prompt engineering, MCP, A2A, ReACT, LangChain, LangGraph, CrewAI, AutoGPT, Open Agents, Semantic Kernel, RAG, fine-tuning, and embeddings, is highly desired but not required\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4278\u0026quot; data-end=\u0026quot;4364\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4280\u0026quot; data-end=\u0026quot;4364\u0026quot;\u0026gt;Strong communication skills, including written and verbal communication in English\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4410\u0026quot; data-end=\u0026quot;4531\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4412\u0026quot; data-end=\u0026quot;4531\u0026quot;\u0026gt;Experience in hiring and building teams from scratch, including the usage of contractors\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4410\u0026quot; data-end=\u0026quot;4531\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4412\u0026quot; data-end=\u0026quot;4531\u0026quot;\u0026gt;\u0026amp;nbsp;Bachelor’s or Master’s degree in Computer Science or equivalent work experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5842200004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5070849004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5842200004,"updated_at":"2026-05-22T18:53:30-04:00","requisition_id":"FY25R-2-704-826; FY26-2-704-150","title":"People Ops Representative","company_name":"Five9","first_published":"2026-03-31T14:16:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Operations Representative - Philippines\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a \u0026lt;em\u0026gt;People Operations Representative\u0026lt;/em\u0026gt; based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process employee lifecycle transactions, including new hires, job changes, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate pre-hire onboarding steps and work authorization steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform regular data audits to ensure accuracy and integrity of employee records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support basic HR reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to maintaining process documentation and driving consistency across global operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and audit employment records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Skills or Experience Requirements\u0026amp;nbsp; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work US Time hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze and validate data accurately and thoroughly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle sensitive and confidential information with professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and collaborative team player.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Human Resources or a related field is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5989209004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150853004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5989209004,"updated_at":"2026-05-05T19:11:19-04:00","requisition_id":"FY26-2-704-325","title":"People Ops Supervisor","company_name":"Five9","first_published":"2026-05-05T19:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Operations Supervisor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Employee Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the People Operations Specialist on workflow and system enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regional HR Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain APAC employee-facing knowledge content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage visa and work permit processing and renewals for foreign hires in Philippines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external audits and ensure data accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic audits to ensure policy and regulatory compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify process efficiencies and contribute to documentation updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare quarterly business review reports for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 1 year of people management or leadership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, compliance, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance operational detail with high-quality service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5828558004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5064131004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5828558004,"updated_at":"2026-05-26T10:00:33-04:00","requisition_id":"FY26-1-453-469","title":"Platform Engineer","company_name":"Five9","first_published":"2026-03-13T21:10:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high-impact role at the center of Five9’s next-generation platform — you’ll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale. We’re looking for an engineer who thrives with high ownership, independently structures and executes complex problems with minimal direction, and brings intellectual curiosity and sound judgment to everything they build.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Our developer tooling ecosystem is built in Go and Python. Candidates with Go experience will hit the ground running and have the opportunity to shape how we build and evolve that platform.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor production and development environments, proactively identifying and resolving issues before they impact customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of public cloud experience (GCP or AWS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of systems and networking experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code experience with Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with config management tools such as Ansible, Puppet, or Chef\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Incident Management processes and SRE best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$70,400\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$196,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5657074004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4983469004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5657074004,"updated_at":"2026-04-29T19:31:43-04:00","requisition_id":"FY25-2-211-072, FY25-2-211-123, FY25-2-218-067, FY25-2-218-066, FY26-2-218-095, FY26-2-218-096, FY26-2-211-414","title":"Platform Engineer","company_name":"Five9","first_published":"2025-09-23T00:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital Channel (Chat/Email/SMS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex IVR configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and Data dips (queries)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn and get trained to implement Five9 Integrations. Considerations include (but are not limited to) the following:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrations that require more than just screen-pops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration including API post/get method to 3rd party CRM, advance scripts, HTML formatting, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalated implementations requiring technical expertise and/or customer management needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has good verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable of Digital Engagement channels (Email, Chat, SMS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferably graduate of IT or related technical course.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Five9 and VCC-specific offerings and Call Center best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates Advance Technical Skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to learn Five9 and PS values and actively apply them to projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in a permanent night shift schedule.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026111004,"name":"Professional Services - PH","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5831126004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5065490004,"location":{"name":"India (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5831126004,"updated_at":"2026-05-06T03:47:45-04:00","requisition_id":"FY25-2-218-079","title":"Platform Engineer ","company_name":"Five9","first_published":"2026-03-18T05:40:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Platform Engineer\u0026amp;nbsp;plays\u0026amp;nbsp;a key role within Professional Services and will lead and manage the discovery, design, configuration, and deployments of\u0026amp;nbsp;Five9\u0026amp;nbsp;software for our Mid-Market, Enterprise and Named clients.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Act as the customers trusted advisor by providing a consultative approach in deploying Five9 software through the project lifecycle.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design solutions, create technical documents, and configure\u0026amp;nbsp;the\u0026amp;nbsp;Five9\u0026amp;nbsp;platform\u0026amp;nbsp;based on each customer’s unique requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Troubleshoot software solutions in a wide array of configurations and customer environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide customized training to ensure customers have a thorough understanding of their solution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Articulate the value of Five9 Professional Services through demonstrations and open discussion with customers and prospects.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Effectively communicate with internal and external stakeholders.\u0026amp;nbsp;Excellent English\u0026amp;nbsp;– spoken and written -\u0026amp;nbsp;is\u0026amp;nbsp;a must.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work\u0026amp;nbsp;on\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;a permanent night shift schedule in\u0026amp;nbsp;an\u0026amp;nbsp;eastern\u0026amp;nbsp;US\u0026amp;nbsp;time zone\u0026amp;nbsp;(EST hours).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key\u0026amp;nbsp;Skills:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum of 3 to 5 years of experience in Professional Services, implementation and configuration experience in a cloud computing or telephony environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience with Software as a Service (SaaS) model.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with implementing SaaS Contact Center solutions (NiCE, Genesys, Talkdesk \u0026lt;strong\u0026gt;or other)\u0026lt;/strong\u0026gt; is required - experience deploying and/or managing Five9 software is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Extensive knowledge of Customer Relationship Management systems (CRM) and Lead Management solutions (Salesforce, MS Dynamics, NetSuite, Zendesk and ServiceNow).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge and experience creating outbound dialing strategies that include integrations with CRMs and the use of API’s and/or webservices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience with Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) scripting and development. Solutions frequently require the use of expressions,\u0026amp;nbsp;functions,\u0026amp;nbsp;and advanced webservices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Integrations requiring code development such as JavaScript, Extensible Markup Language (XML), and Hypertext Markup Language (HTML).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to decipher business requirements from multiple verticals and filter the information in an easily understandable format to provide an optimal configuration recommendation for individual customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026110004,"name":"Professional Services","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991080004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152009004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5991080004,"updated_at":"2026-05-07T18:31:18-04:00","requisition_id":"FY26-1-430-200","title":"Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) ","company_name":"Five9","first_published":"2026-05-07T18:29:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent Assist, Conversational Insights and Quality AI. In this pivotal role, you will shape the strategy and transformation beyond simple digital interactions and passive tools to AI agents that can execute complex, multi-step actions autonomously across every consumer touchpoint.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a principal-level product leader, you will drive innovation at the intersection of\u0026amp;nbsp;user experience, digital channels,\u0026amp;nbsp;and\u0026amp;nbsp;artificial intelligence.\u0026amp;nbsp;You\u0026#39;ll position Five9 as the undisputed leader in intelligent\u0026amp;nbsp;customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We\u0026#39;re looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in\u0026amp;nbsp;user experiences, digital channels,\u0026amp;nbsp;AI/ML product management, and a passion for solving complex problems through\u0026amp;nbsp;AI.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position is based in our US offices with hybrid work arrangements. You will lead and collaborate with a global team spanning the United States, Portugal, and India.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strategic Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and drive the end-to-end product vision and strategy for Five9\u0026#39;s\u0026amp;nbsp;integration with\u0026amp;nbsp;Google GECX\u0026amp;nbsp;aligning with company objectives and market opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Product Development \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define detailed product requirements for\u0026amp;nbsp;the integration with Google GECX effort across\u0026amp;nbsp;Five9’s core apps,\u0026amp;nbsp;UX,\u0026amp;nbsp;data reporting and various digital channels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Design and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Go-to-Market \u0026amp;amp; Business Impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely and effectively with Google R\u0026amp;amp;D and GTM teams on this strategic partnership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Develop compelling product positioning, packaging, and pricing strategies that highlight Five9\u0026#39;s differentiated CX capabilities via Google GECX\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Build business cases and ROI models that demonstrate the joint value of Five9 and Google GECX\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team Development \u0026amp;amp; Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Mentor product managers and associate product managers, elevating the team\u0026#39;s capabilities\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Foster a culture of innovation, experimentation, and continuous learning within the product organization\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What You Bring\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Proven track record of successfully launching and scaling Applied AI products from conception through growth\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience leading through influence in matrixed, global organizations with distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep domain expertise in\u0026amp;nbsp;Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with AI agent orchestration frameworks and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Background working in fast-paced, high-growth SaaS companies serving enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Previous experience managing products in global, distributed teams across multiple time zones\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$398,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6014340004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5162347004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":6014340004,"updated_at":"2026-06-04T18:04:33-04:00","requisition_id":"FY26-2-702-135, FY26-2-702-136","title":"Procurement Specialist II","company_name":"Five9","first_published":"2026-06-04T14:56:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-com-keepaware-af=\u0026quot;manual\u0026quot;\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact\u0026amp;nbsp;center market, bringing the power of the cloud to thousands of customers\u0026amp;nbsp;and facilitating more than three billion customer interactions annually.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Procurement Specialist supports Five9’s global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9’s procurement policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coupa P2P Process Operations: Facilitate the PR\u0026amp;gt;PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal User Support \u0026amp;amp; Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with training to ensure high user adoption and a frictionless procurement experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplier Onboarding \u0026amp;amp; Enablement: Support the vendor onboarding process, ensuring all necessary documentation and compliance reviews are completed before a vendor is onboarded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Partner closely with Accounts Payable, Finance, and business owners to resolve matching exceptions, invoicing issues, and ensure smooth downstream financial operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Administration: Assist in routing vendor agreements (NDAs, MSAs, SOWs) through the appropriate review/approval channels and ensuring final approved contracts are routed for execution through Docusign and archived as appropriate..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Improvement: Proactively identify bottlenecks or inefficiencies within the P2P workflow and recommend system or process enhancements to the Coupa SME to drive automation and ease of use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software Administration: In addition to Coupa, administer current and potentially onboarded new software that the Procurement team will be actively using.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benchmarking Assistance: Assist in conducting thorough market research and competitive analysis on prospective vendors. Evaluate capabilities, pricing, and proof-of-concept findings to guide vendor selection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 5–7+ years of experience in procurement operations, purchasing, or a related functional role within a medium to large organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coupa Expertise: Hands-on experience utilizing and navigating Coupa Procure-to- Pay tool is preferred (Coupa backend system knowledge is a strong plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Software Experience: 1-3 years of working with process flow software such as Monday.com and Asana. Procurement Tool and CLM experience are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;P2P Mastery: Strong, foundational understanding of the entire Procure-to-Pay lifecycle and how procurement systems integrate with ERPs and financial accounting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-Centric Approach: Exceptional interpersonal skills with a proven track record of working closely with internal users, offering clear guidance, and maintaining a service-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical \u0026amp;amp; Detail-Oriented: Ability to evaluate procurement data, monitor SLA metrics, and maintain strict data hygiene within the procurement system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Excellent written and verbal communication skills; ability to explain procurement policies and system steps clearly to non-procurement stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work Environment: Comfortable operating in a fast-paced, dynamic environment with competing priorities. Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting. Takes feedback well and effectively actions tasks assigned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education: Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: Philippines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083993004,"name":"Procurement","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5811077004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5055647004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5811077004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-1-430-501","title":"Product Management Director – Outbound Contact Center Solutions","company_name":"Five9","first_published":"2026-02-23T16:39:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement—ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs.\u0026amp;nbsp;Unlike traditional \u0026amp;nbsp;inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive—requiring precision, compliance, and business-driven use cases. The Director of Product Management – Outbound Solutions will champion Five9’s outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market Evangelism \u0026amp;amp; Customer Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover and articulate high-value outbound use cases such as \u0026lt;strong\u0026gt;collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase how enterprises can \u0026lt;strong\u0026gt;stay compliant\u0026lt;/strong\u0026gt; (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Field Enablement \u0026amp;amp; Sales Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with go-to-market teams to accelerate subscription growth in North America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly in strategic deals, mapping outbound capabilities to customer business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Roadmap Alignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture customer feedback, compliance trends, and market signals to evolve the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize capabilities like \u0026lt;strong\u0026gt;multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for \u0026lt;strong\u0026gt;scale, compliance, and ROI measurement\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote thought leadership around \u0026lt;strong\u0026gt;next-gen outbound engagement\u0026lt;/strong\u0026gt;, including \u0026lt;strong\u0026gt;AI-assisted campaigns, omnichannel orchestration, and regulatory readiness\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Performance Indicators (KPIs):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Success in this role will be measured by:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Impact\u0026lt;/strong\u0026gt; – Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement\u0026lt;/strong\u0026gt; – Number of outbound-specific customer and prospect engagements (executive briefings, advisory boards, use case workshops).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Enablement Effectiveness\u0026lt;/strong\u0026gt; – Increase in win rate and shortened sales cycles for outbound deals after enablement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Execution\u0026lt;/strong\u0026gt; – Timely delivery of prioritized features aligned with customer and compliance needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Differentiation\u0026lt;/strong\u0026gt; – Analyst recognition and improved market positioning of Five9 outbound solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use Case Expansion\u0026lt;/strong\u0026gt; – Growth in the number of validated and monetized outbound use cases across industries (collections, healthcare, retail, financial services).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualification:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in \u0026lt;strong\u0026gt;Product Management, Presales, or related roles\u0026lt;/strong\u0026gt; within SaaS, CCaaS, or enterprise communication technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in \u0026lt;strong\u0026gt;market evangelism and customer engagement\u0026lt;/strong\u0026gt; for outbound or proactive communication solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong domain expertise in \u0026lt;strong\u0026gt;outbound contact center strategies\u0026lt;/strong\u0026gt;, including dialers, campaigns, and multi-channel engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;compliance regulations\u0026lt;/strong\u0026gt; (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience aligning SaaS roadmaps with \u0026lt;strong\u0026gt;revenue-driving and compliance-sensitive use cases\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and executive presence, with the ability to influence C-level stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; MBA or advanced degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal Candidate Profile:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a Storyteller:\u0026lt;/strong\u0026gt; Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act Like a Market Evangelist:\u0026lt;/strong\u0026gt; Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-Centric Mindset:\u0026lt;/strong\u0026gt; Naturally curious about customer challenges and able to translate them into actionable roadmap priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic + Hands-On:\u0026lt;/strong\u0026gt; Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influencer Across Functions:\u0026lt;/strong\u0026gt; Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance-Savvy:\u0026lt;/strong\u0026gt; Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth-Oriented:\u0026lt;/strong\u0026gt; Motivated by delivering measurable outcomes—ARR growth, adoption, customer satisfaction, and competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$398,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6009628004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5160424004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6009628004,"updated_at":"2026-06-02T18:44:06-04:00","requisition_id":"FY26-1-430-650","title":"Product Management Director – Workforce Engagement ","company_name":"Five9","first_published":"2026-05-29T21:37:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product leader who thrives in deep domain ownership, hands-on execution, and strategic influence without direct reports.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this pivotal role, you will shape the strategy and execution of Five9\u0026#39;s Workforce Engagement Management (WEM) portfolio — spanning AI-driven Quality Management (QM) and Workforce Management (WFM) — transforming how contact centers evaluate interactions, optimize agent performance, forecast demand, and manage their workforce at scale. You will position Five9 as a leader in intelligent workforce engagement, delivering products that fundamentally change how organizations plan, manage, and continuously improve their contact center operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a visionary product leader who combines deep WEM domain expertise with hands-on experience in agentic AI, exceptional strategic thinking, and cross-functional influence. The ideal candidate brings a proven track record in QM and WFM product management, hands-on experience designing and building workforce engagement solutions, and a passion for solving complex operational problems through intelligent automation and autonomous AI agents. You should be equally comfortable discussing agentic AI architectures, forecasting algorithms, and scheduling optimization with engineers as you are presenting strategic roadmaps to executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate with a global team spanning the United States, Portugal, and India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Strategic Leadership\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the end-to-end product vision and strategy for Five9\u0026#39;s Workforce Engagement portfolio — encompassing AI-driven Quality Management and Workforce Management — aligning with company objectives and market opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the product roadmap across QM and WFM, balancing innovation with customer needs, competitive positioning, and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the internal and external thought leader on WEM, agentic AI applications in quality management, and intelligent workforce optimization, representing Five9 at industry events and with key customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, workforce planning, and contact center optimization technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Product Development \u0026amp;amp; Execution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with engineering, design, data science, and GTM teams to translate strategy into innovative QM and WFM capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and oversee the development of AI-driven Quality Management capabilities, including autonomous AI agents that perform interaction evaluation, pattern recognition, root cause analysis, coaching recommendations, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and oversee the development of core WFM capabilities including workforce forecasting, multi-skill scheduling, intraday management, real-time adherence, and performance analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define detailed product requirements for complex agentic and WFM systems, including agent planning, tool use, decision-making logic, learning mechanisms, and scheduling optimization engines — drawing on firsthand experience building or significantly evolving these platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive forward deployment engagements with enterprise customers, working hands-on to optimize AI agent performance, WFM adoption, and overall workforce engagement outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance high-level strategic thinking with tactical execution, diving deep into technical and operational details when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Go-to-Market \u0026amp;amp; Business Impact\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling product positioning, packaging, and pricing strategies that highlight Five9\u0026#39;s differentiated WEM capabilities across both QM and WFM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with customers, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead beta programs and customer pilots across QM and WFM, managing feedback loops and iterating rapidly based on real-world usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases and ROI models that demonstrate the value of Five9\u0026#39;s integrated workforce engagement solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thought Leadership \u0026amp;amp; Collaboration\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion best practices in WEM product development across the organization, including responsible AI principles, agentic AI evaluation frameworks, and user-centered design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of innovation, experimentation, and continuous learning within the product organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and influence associate product managers and cross-functional peers, elevating the team\u0026#39;s capabilities in AI/ML, quality management, and workforce management domain knowledge\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Required Qualifications\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in B2B SaaS product management, with significant focus on Workforce Engagement Management, Quality Management, or Workforce Management products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and building WFM solutions, including core capabilities such as forecasting, scheduling, intraday management, and real-time adherence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and building AI-driven QM solutions, including automated interaction evaluation, scoring, and coaching workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of agentic AI architectures, including autonomous agents with planning, reasoning, tool use, and learning capabilities, with demonstrated experience applying these in a product context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of contact center operations, the workforce planning lifecycle, and quality assurance frameworks — from long-term capacity planning through real-time floor management and interaction evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully launching and scaling WEM, WFM, or QM products from conception through growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with experience in product positioning, pricing, and go-to-market strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, able to influence senior stakeholders and translate complex operational and technical concepts for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading through influence in matrixed, global organizations with distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing beta programs, running experiments, and leveraging customer feedback to drive product iterations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred Qualifications\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep domain expertise in Workforce Engagement Management platforms (e.g., NICE, Verint, Aspect, Calabrio, Genesys) with a strong understanding of competitive dynamics across both QM and WFM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and building agentic AI platforms, including autonomous agents with planning, reasoning, and learning capabilities applied to quality management or workforce optimization use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agentic AI design patterns such as ReAct, Chain-of-Thought, tool use, and multi-agent orchestration, and knowledge of LLM applications, prompt engineering, and RAG architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI and machine learning into WFM workflows, including AI-driven forecasting, automated scheduling optimization, and intelligent adherence management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center quality frameworks (COPC, Six Sigma, Lean) and how QM and WFM intersect within broader workforce optimization strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI evaluation methodologies: quality scoring, hallucination detection, bias assessment, performance monitoring, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with omnichannel contact center environments and the complexity of multi-skill, multi-channel workforce planning and quality evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud-based WEM architectures and modern API-driven integrations with ACD, CRM, and HR systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working in fast-paced, high-growth SaaS companies serving enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing products in global, distributed teams across multiple time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$398,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5817240004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058564004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5817240004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-2-430-222","title":"Product Operations Manager","company_name":"Five9","first_published":"2026-03-03T14:20:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Operations Manager – Customer Beta Programs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Key Qualifications:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience interacting across multiple internal teams as a project manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience interacting and communicating directly with customers as a project manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;JIRA \u0026amp;amp; Salesforce experience preferred\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Educational Requirements:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5823597004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5061807004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5823597004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-1-214-355","title":"Professional Services Program Manager","company_name":"Five9","first_published":"2026-03-10T19:34:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-com-keepaware-af=\u0026quot;manual\u0026quot;\u0026gt;Join our Professional Services as a Professional Services Program Manager. In this role, you\u0026#39;ll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage all day-to-day operational and tactical aspects \u0026lt;s\u0026gt;for \u0026lt;/s\u0026gt;multiple Implementation projects with a focus on time, scope, and budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify project risks and implement appropriate mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update all internal applications associated with implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Key Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years as a Program Manager, Scrum Master, or Technical Consultant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Artificial Intelligence within the Voice and Digital channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Industry experience highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written skills required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS or equivalent experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Key Skills:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a natural leader: \u0026amp;nbsp;Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional with time management and organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual skills a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$70,400\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$196,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026110004,"name":"Professional Services","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5788250004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5044369004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5788250004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-2-704-025","title":"Program Manager - Talent and Learning","company_name":"Five9","first_published":"2026-01-31T01:58:15-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are seeking a\u0026amp;nbsp;Program Manager, Talent \u0026amp;amp; Learning\u0026amp;nbsp;to drive the planning, execution, and continuous improvement of\u0026amp;nbsp;global\u0026amp;nbsp;talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys,\u0026amp;nbsp;performance\u0026amp;nbsp;and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR\u0026amp;nbsp;and business teams.\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Program Planning \u0026amp;amp; Delivery\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support\u0026amp;nbsp;program\u0026amp;nbsp;coordination under guidance\u0026amp;nbsp;for\u0026amp;nbsp;global\u0026amp;nbsp;talent management and learning initiatives, including engagement surveys,\u0026amp;nbsp;performance\u0026amp;nbsp;and talent cycles, learning launches, and enablement programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L\u0026amp;amp;D, HRIS, IT, and vendors to support program execution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Stakeholder \u0026amp;amp; Cross-Functional Coordination\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with Talent, L\u0026amp;amp;D, People Partners, HR Operations,\u0026amp;nbsp;and IT\u0026amp;nbsp;to align roles, responsibilities, and deliverables.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage vendor coordination for surveys, platforms, or external support tied to program delivery.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communications \u0026amp;amp; Enablement\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;27\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support communication\u0026amp;nbsp;and training\u0026amp;nbsp;logistics\u0026amp;nbsp;related to talent and learning programs, ensuring audiences receive the right information at the right time.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;27\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;27\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure consistent messaging and change readiness across global audiences.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Program Monitoring \u0026amp;amp; Continuous Improvement\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Help\u0026amp;nbsp;monitor\u0026amp;nbsp;metrics, milestones, and\u0026amp;nbsp;collect\u0026amp;nbsp;feedback to assess effectiveness and\u0026amp;nbsp;identify\u0026amp;nbsp;improvement opportunities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree (recommended)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of HR or Learning and Development experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong program management skills, including planning, dependency management, and risk mitigation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent organizational, communication, and follow-through skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5599244004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4958499004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5599244004,"updated_at":"2026-05-08T17:44:33-04:00","requisition_id":"FY26-2-211-414, FY26-2-211-436","title":"Project Manager","company_name":"Five9","first_published":"2025-07-25T20:19:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position: \u0026lt;/strong\u0026gt;Project Manager, Professional Services\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reports to\u0026lt;/strong\u0026gt;: Supervisor, Professional Services \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Manila, Philippines\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt; As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating Project Plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eliciting and defining Customer requirements\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek opportunities to increase customer satisfaction through vendor relationships and available tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update all internal applications associated with projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify project risks and implement appropriate mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact effectively at all levels of the client organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update all internal applications associated with implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn Five9 and PS values and actively apply them to projects and process improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle and de-escalate client and sales escalations with minimal assistance from the supervisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact effectively at all levels of the client and vendor organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain positive and productive relationships with clients and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable in creating Project Charters, Weekly Status Reports, and other detailed documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess a strong combination of project management skills, call center expertise, and vendor management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can operate and perform duties with minimal supervision.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written skills required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS or equivalent experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with managing multiple projects across multiple customers simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess a combination of project management skills and client development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Call Center and software as a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess a strong combination of project management skills, technical call center expertise, and client development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Applications is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-MB1\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026111004,"name":"Professional Services - PH","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6003293004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157892004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":6003293004,"updated_at":"2026-05-21T23:12:28-04:00","requisition_id":"FY26-2-321-463","title":"Provisioning Engineer","company_name":"Five9","first_published":"2026-05-21T23:12:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with carriers in order to troubleshoot routing issues with phone numbers;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Operations teams to deliver the complex customers’ features and requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on pending cases and escalations;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor for status updates, update corresponding tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide updates to customers and internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure exceptional customer service to both internal and external customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Required skills:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability and positive team attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readiness to do repetitive work with accuracy and attention to details;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask while getting things done;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of UNIX/Linux command line interface;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working via ticketing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written English communication skills\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5968849004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5141609004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5968849004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"RVP, Sales - East Coast","company_name":"Five9","first_published":"2026-04-13T14:46:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is rewiring the contact center industry with AI that actually works — and we need a proven enterprise sales leader to own a high-growth territory, build an elite team of new-logo hunters, and put up numbers that turn heads. If you\u0026#39;ve built winning teams, closed complex deals at the C-suite, and thrive in the messy, high-stakes world of enterprise software, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;East Coast – \u0026lt;/strong\u0026gt;Michigan, Ohio, Indiana, Kentucky, Tennessee, Virginia, West Virginia, DC, Maryland or Delaware\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and push a team of Enterprise Sales Directors to exceed revenue targets — not just hit them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive new logo acquisition across the region; this is a hunting role and your team\u0026#39;s output reflects your intensity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be in the field — at least two customer-facing \u0026amp;nbsp;meetings per rep per month; you close alongside your team, not behind a dashboard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute a regional business plan across direct, channel, and partner motions to stack a healthy, predictable pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own forecast accuracy in Clari — commits mean something on your team; pipeline hygiene is non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and develop top sales talent relentlessly — your bench defines your ceiling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the region at QBRs with sharp business acumen, clear metrics, and a credible plan forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell against and stay ahead of competitors — NiCE CXone, Genesys, and the new AI-native challengers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What It Takes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of enterprise software sales — you\u0026#39;ve won at the C-level, in complex multi-stakeholder environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading high-performing SaaS sales teams; you\u0026#39;ve built cultures, not just carried a number.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in SaaS/cloud platforms — you can demo, position, and defend the value in any room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine track record of quota overachievement, not just attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center and/or AI platform experience is a strong plus — you understand the ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with 30%+ travel across the territory; you\u0026#39;re energized by customer time, not drained by it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp communicator — equally credible in a boardroom and on a Zoom with a skeptical IT director.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re in a genuinely rare moment — AI is transforming the contact center, and Five9 is at the center of that shift. You\u0026#39;ll carry a solution that resonates, lead a company that invests in its salespeople, and operate in a territory with real whitespace. This is a role for someone who wants to build something, not maintain it.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$142,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$332,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995374004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154574004,"location":{"name":"Canada (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281CAN_FIVE9- CANADA","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":5995374004,"updated_at":"2026-06-01T11:23:59-04:00","requisition_id":null,"title":"Sales Director ","company_name":"Five9","first_published":"2026-05-13T11:12:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales within the Canadian market. The Sales Director\u0026#39;s primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Additionally, this role requires the ability to speak fluent English and French.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: This role is remote, but we are only considering candidates located in the Quebec province.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of outside enterprise Contact Center software or CRM sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to fluently speak French (and English)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center Software Sales in less than 1,000-seat space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of territory or accounts assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030335004,"name":"Mid-Market Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4011229004,"name":"Canada","location":null,"child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6015193004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5162871004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6015193004,"updated_at":"2026-06-05T16:31:51-04:00","requisition_id":null,"title":"Sales Operations Analyst","company_name":"Five9","first_published":"2026-06-05T10:48:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales, Deal Desk, Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run commissions processes and dashboards in Google Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, document, track and process custom special incentives issued to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PRM manager as backup on administrative tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems optimization and data management of Salesforce, Logisense \u0026amp;amp; Five9 VCC production records.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of data modelling techniques, including Advanced Excel skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Business Systems like Google Looker, Excel, Access, and other relevant software packages like Salesforce, Logisense, Coupa\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, with excellent research and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective organizational and time management abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to self-manage deliverables and proactively take ownership of responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn complex concepts into simple language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant understanding of SaaS business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated participation in process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required and 5-8+ years of analyst/reporting experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$65,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$101,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$65,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$101,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$65,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$101,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5836756004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5021958004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5836756004,"updated_at":"2026-06-04T07:28:33-04:00","requisition_id":"FY25-2-210-120","title":"Senior Certinia PSA Cloud Administrator","company_name":"Five9","first_published":"2026-03-25T07:23:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Certinia Professional Services (PSA) Cloud Administrator – India\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To support our continued growth, we are seeking a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Certinia PSA Cloud Administrator\u0026lt;/strong\u0026gt; to join our Business Technology Applications Delivery team. This senior role will be the \u0026lt;strong\u0026gt;technical owner and primary hands‑on admin\u0026lt;/strong\u0026gt; for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines\u0026amp;nbsp;\u0026lt;strong\u0026gt;deep solution mindset\u0026lt;/strong\u0026gt; with \u0026lt;strong\u0026gt;advanced PSA Administration skills and Salesforce Admin skills\u0026lt;/strong\u0026gt; and has a strong track record building scalable solutions for high‑growth SaaS organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support UAT and change management activities for features and processes implemented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s/master’s degree in computer science\u0026lt;/strong\u0026gt;, Information Science, or related technical field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of progressive experience on the \u0026lt;strong\u0026gt;Salesforce platform\u0026lt;/strong\u0026gt; as Senior Consultant, or Senior Admin roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of hands‑on Certinia\u0026lt;/strong\u0026gt; (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PSA\u0026amp;nbsp;System\u0026amp;nbsp;Administration\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; certification is required. \u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce \u0026lt;strong\u0026gt;Advanced Admin certification required\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead solution design and development across Salesforce and Certinia PS Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep familiarity\u0026lt;/strong\u0026gt; with \u0026lt;strong\u0026gt;PSA concepts\u0026lt;/strong\u0026gt; (project financials, utilization, revenue, time \u0026amp;amp; expense) in a SaaS or services context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong \u0026lt;strong\u0026gt;analytical, problem‑solving, and troubleshooting skills\u0026lt;/strong\u0026gt; with a focus on performance, scalability, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communication skills\u0026lt;/strong\u0026gt;; able to explain technical designs and trade‑offs to both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile or iterative delivery environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PSA implementation experience is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love This Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll be the \u0026lt;strong\u0026gt;senior authority\u0026lt;/strong\u0026gt; for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll own both \u0026lt;strong\u0026gt;solution and hands‑on delivery\u0026lt;/strong\u0026gt;, leading key design decisions while still writing the critical pieces of code and integration logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with \u0026lt;strong\u0026gt;senior leaders across Professional Services, Success, and RevOps\u0026lt;/strong\u0026gt;, with clear visibility into how your work impacts margins, utilization, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5676430004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4992551004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5676430004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-1-311-206","title":"Senior Cloud Infrastructure Engineer","company_name":"Five9","first_published":"2025-10-10T21:49:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly experienced Senior Cloud Infrastructure Engineer to design, implement, and support Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on scalability, resilience, automation, and performance using Infrastructure-as-Code and GitOps practices.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and maintain high availability, disaster recovery, and scale-out infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, incident response, and root cause analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate globally on change management, documentation, and operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with block, file, and object storage, including Fibre Channel and IP-based protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting skills in Python, Bash, or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating 24x7 mission-critical production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with hypervisors (vSphere and/or KVM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Git, CI/CD pipelines, and automated testing frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write technical documentation and contribute to community wikis or knowledge bases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on SDS \u0026amp;amp; Kubernetes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telco, edge cloud, or large enterprise infrastructure environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative team that’s deeply invested in infrastructure excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex technical challenges that require creative, scalable solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The opportunity to shape a next-generation private cloud platform-built reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to the latest tools, frameworks, and upstream project developments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Attributes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical Thinking \u0026amp;amp; Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration \u0026amp;amp; Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship \u0026amp;amp; Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,600 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5984081004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5148272004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5984081004,"updated_at":"2026-04-28T19:20:18-04:00","requisition_id":null,"title":"Senior Corporate Counsel - Legal Transactions","company_name":"Five9","first_published":"2026-04-28T19:20:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is seeking an experienced commercial attorney for our in-house \u0026lt;strong\u0026gt;Transactions Legal Team \u0026lt;/strong\u0026gt;within the\u0026lt;strong\u0026gt; Legal and Compliance \u0026lt;/strong\u0026gt;organization. In this role, you will be pivotal in enabling Five9’s revenue growth by supporting the company’s sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company business processes, policies, and objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Juris Doctor (JD) from an accredited law school.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active membership in good standing with at least one U.S. state bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Between\u0026lt;strong\u0026gt; seven and twelve\u0026lt;/strong\u0026gt; years of combined of law firm and in-house legal department experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Four or more\u0026lt;/strong\u0026gt; years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience with negotiating SaaS, cloud, and other technology agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial judgment and ability to balance legal risk with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting product teams with AI-enabled and data-driven technology products, features, and use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency improving contract lifecycle management and legal operations within high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has strong commercial judgment, is energetic and highly organized, and thrives in a demanding, high volume sales environment without sacrificing quality. You will have a demonstrated ability to build strong working relationships and experience advising and negotiating issues related to data privacy, liability, security, compliance, and emerging AI technologies. An excellent work ethic, drafting abilities, and interpersonal skills are essential, along with the ability to manage competing priorities.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, solutions-oriented mindset, and the ability to work effectively within a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to translate complex legal and regulatory requirements into practical and actionable business guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating emerging legal and compliance issues, particularly those related to AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to building relationships with internal clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The opportunity to join a collaborative and business-focused legal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to shape legal strategy for emerging technologies in AI, data governance, and CCaaS transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A competitive total compensation package with comprehensive benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$95,600\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,900 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026108004,"name":"Legal","child_ids":[],"parent_id":4083650004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5804910004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5052478004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5804910004,"updated_at":"2026-05-21T09:35:43-04:00","requisition_id":"FY26T-29-404-206","title":"Senior C++ Software Engineer - Global Voice","company_name":"Five9","first_published":"2026-02-16T07:13:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Additionally, for candidates interested in leadership, this role offers an optional, supported pathway to transition into a future engineering management position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an Agile scrum team which practices DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean and well-documented code and tests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver your code as part of an overall solution running in the public cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and enhance our Media Server to support real-time integrations\u0026amp;nbsp;with Large Language Models (LLMs) and other AI services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(Optional) For those pursuing the management track: Mentor team members, lead technical initiatives, and progressively take on team leadership responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years professional experience in software development, with some being written in C and/or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to methodically troubleshoot complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and organization skills, and a sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred / Nice-to-Have Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;For the optional management track: Prior experience with technical leadership, a strategic mindset, and a strong desire to grow into an engineering manager role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5840319004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5069964004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5840319004,"updated_at":"2026-04-28T02:34:03-04:00","requisition_id":"FY26T-29-404-205","title":"Senior C++ Software Engineer - Global Voice | India","company_name":"Five9","first_published":"2026-03-31T05:54:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;222\u0026quot; data-end=\u0026quot;398\u0026quot;\u0026gt;Join us in bringing joy to customer experience. \u0026lt;strong data-start=\u0026quot;270\u0026quot; data-end=\u0026quot;279\u0026quot;\u0026gt;Five9\u0026lt;/strong\u0026gt; is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;400\u0026quot; data-end=\u0026quot;658\u0026quot;\u0026gt;Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;660\u0026quot; data-end=\u0026quot;1077\u0026quot;\u0026gt;Our global voice team is looking for a committed, experienced \u0026lt;strong data-start=\u0026quot;722\u0026quot; data-end=\u0026quot;750\u0026quot;\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1079\u0026quot; data-end=\u0026quot;1082\u0026quot;\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;165gfiz\u0026quot; data-start=\u0026quot;1084\u0026quot; data-end=\u0026quot;1112\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1088\u0026quot; data-end=\u0026quot;1112\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1114\u0026quot; data-end=\u0026quot;1442\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sxm06t\u0026quot; data-start=\u0026quot;1114\u0026quot; data-end=\u0026quot;1176\u0026quot;\u0026gt;Participate in an Agile scrum team which practices DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;p1vhyf\u0026quot; data-start=\u0026quot;1177\u0026quot; data-end=\u0026quot;1228\u0026quot;\u0026gt;Write clean and well-documented code and tests.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ssqu9v\u0026quot; data-start=\u0026quot;1229\u0026quot; data-end=\u0026quot;1310\u0026quot;\u0026gt;Deliver your code as part of an overall solution running in the public cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1i952hf\u0026quot; data-start=\u0026quot;1311\u0026quot; data-end=\u0026quot;1442\u0026quot;\u0026gt;Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1444\u0026quot; data-end=\u0026quot;1447\u0026quot;\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;2asmzx\u0026quot; data-start=\u0026quot;1449\u0026quot; data-end=\u0026quot;1472\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1472\u0026quot;\u0026gt;Required Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1474\u0026quot; data-end=\u0026quot;1850\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13jubaf\u0026quot; data-start=\u0026quot;1474\u0026quot; data-end=\u0026quot;1579\u0026quot;\u0026gt;5+ years of professional experience in software development, with some being written in C and/or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1glvecs\u0026quot; data-start=\u0026quot;1580\u0026quot; data-end=\u0026quot;1697\u0026quot;\u0026gt;Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iw9ccc\u0026quot; data-start=\u0026quot;1698\u0026quot; data-end=\u0026quot;1755\u0026quot;\u0026gt;Ability to methodically troubleshoot complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1t5paz2\u0026quot; data-start=\u0026quot;1756\u0026quot; data-end=\u0026quot;1850\u0026quot;\u0026gt;Excellent communication and organizational skills, along with a strong sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1852\u0026quot; data-end=\u0026quot;1855\u0026quot;\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1boxys7\u0026quot; data-start=\u0026quot;1857\u0026quot; data-end=\u0026quot;1881\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1881\u0026quot;\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1883\u0026quot; data-end=\u0026quot;2073\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2xhnf\u0026quot; data-start=\u0026quot;1883\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Modern C++ (C++17+)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yap0c2\u0026quot; data-start=\u0026quot;1907\u0026quot; data-end=\u0026quot;1941\u0026quot;\u0026gt;RTP/SIP, audio codecs, SIP/SDP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;31tl3e\u0026quot; data-start=\u0026quot;1942\u0026quot; data-end=\u0026quot;1965\u0026quot;\u0026gt;ASR/TTS integration\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cuhabv\u0026quot; data-start=\u0026quot;1966\u0026quot; data-end=\u0026quot;1977\u0026quot;\u0026gt;AI APIs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qrfqd8\u0026quot; data-start=\u0026quot;1978\u0026quot; data-end=\u0026quot;2013\u0026quot;\u0026gt;Cloud platforms (AWS/Azure/GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j43ruy\u0026quot; data-start=\u0026quot;2014\u0026quot; data-end=\u0026quot;2023\u0026quot;\u0026gt;CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qjz36k\u0026quot; data-start=\u0026quot;2024\u0026quot; data-end=\u0026quot;2038\u0026quot;\u0026gt;Containers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gc9mll\u0026quot; data-start=\u0026quot;2039\u0026quot; data-end=\u0026quot;2057\u0026quot;\u0026gt;SRE principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8x1zj0\u0026quot; data-start=\u0026quot;2058\u0026quot; data-end=\u0026quot;2073\u0026quot;\u0026gt;AI/ML, LLMs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5764001004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5033607004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5764001004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-28-457-250","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-01-14T05:29:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;33\u0026quot; data-end=\u0026quot;444\u0026quot;\u0026gt;We are actively seeking a \u0026lt;strong data-start=\u0026quot;59\u0026quot; data-end=\u0026quot;85\u0026quot;\u0026gt;Senior DevOps Engineer\u0026lt;/strong\u0026gt; to join our Cloud Engineering Core Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;451\u0026quot; data-end=\u0026quot;479\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;455\u0026quot; data-end=\u0026quot;479\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;481\u0026quot; data-end=\u0026quot;1064\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;481\u0026quot; data-end=\u0026quot;558\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;483\u0026quot; data-end=\u0026quot;558\u0026quot;\u0026gt;Design, implementation, and automation of large-scale distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;559\u0026quot; data-end=\u0026quot;671\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;561\u0026quot; data-end=\u0026quot;671\u0026quot;\u0026gt;Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;672\u0026quot; data-end=\u0026quot;764\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;674\u0026quot; data-end=\u0026quot;764\u0026quot;\u0026gt;Work with Engineering teams to deliver high quality software in a fast-paced environment\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;765\u0026quot; data-end=\u0026quot;888\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;767\u0026quot; data-end=\u0026quot;888\u0026quot;\u0026gt;Monitor production and development environments to build preventive measures and provide a seamless customer experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;889\u0026quot; data-end=\u0026quot;988\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;891\u0026quot; data-end=\u0026quot;988\u0026quot;\u0026gt;Work with delivery teams on software improvements to achieve higher availability and lower MTTD\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;989\u0026quot; data-end=\u0026quot;1064\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;991\u0026quot; data-end=\u0026quot;1064\u0026quot;\u0026gt;Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1071\u0026quot; data-end=\u0026quot;1095\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1075\u0026quot; data-end=\u0026quot;1095\u0026quot;\u0026gt;Key Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1097\u0026quot; data-end=\u0026quot;2013\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1097\u0026quot; data-end=\u0026quot;1149\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1099\u0026quot; data-end=\u0026quot;1149\u0026quot;\u0026gt;7 years of public cloud experience (GCP or AWS)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1150\u0026quot; data-end=\u0026quot;1215\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1152\u0026quot; data-end=\u0026quot;1215\u0026quot;\u0026gt;7 years of private cloud experience (Openstack, VMware ESXi)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1264\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1218\u0026quot; data-end=\u0026quot;1264\u0026quot;\u0026gt;7 years of Linux experience (Centos/Ubuntu)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1265\u0026quot; data-end=\u0026quot;1302\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1267\u0026quot; data-end=\u0026quot;1302\u0026quot;\u0026gt;7 years of networking experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1303\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1305\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;Orchestration and management of containers using Kubernetes, Helm, GKE and Docker\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1389\u0026quot; data-end=\u0026quot;1452\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1391\u0026quot; data-end=\u0026quot;1452\u0026quot;\u0026gt;Experience with Gitlab, ArgoCD, CI/CD methodologies \u0026amp;amp; tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1544\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1455\u0026quot; data-end=\u0026quot;1544\u0026quot;\u0026gt;Experience with Infrastructure as Code (Terraform), Python or other scripting languages\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1545\u0026quot; data-end=\u0026quot;1615\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1547\u0026quot; data-end=\u0026quot;1615\u0026quot;\u0026gt;Experience with config management tools such as Ansible and Puppet\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1616\u0026quot; data-end=\u0026quot;1680\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1618\u0026quot; data-end=\u0026quot;1680\u0026quot;\u0026gt;Experience in monitoring systems: Prometheus or LogicMonitor\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1681\u0026quot; data-end=\u0026quot;1732\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1683\u0026quot; data-end=\u0026quot;1732\u0026quot;\u0026gt;Excellent problem solving and analytical skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1733\u0026quot; data-end=\u0026quot;1828\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1735\u0026quot; data-end=\u0026quot;1828\u0026quot;\u0026gt;Experience with Incident Management Process, SRE best practices and continuous improvements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1829\u0026quot; data-end=\u0026quot;1885\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1831\u0026quot; data-end=\u0026quot;1885\u0026quot;\u0026gt;Experience designing large scale distributed systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1886\u0026quot; data-end=\u0026quot;1937\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1888\u0026quot; data-end=\u0026quot;1937\u0026quot;\u0026gt;Strong verbal and written communications skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1938\u0026quot; data-end=\u0026quot;2013\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1940\u0026quot; data-end=\u0026quot;2013\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Bachelor\u0026#39;s of Science degree in Computer Science or equivalent experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5774746004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5038321004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5774746004,"updated_at":"2026-06-05T04:36:48-04:00","requisition_id":"FY26-28-453-314","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-01-19T12:22:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in \u0026lt;strong\u0026gt;building, operating, and enhancing cloud platform capabilities\u0026lt;/strong\u0026gt; that support highly available and scalable services. This role focuses on \u0026lt;strong\u0026gt;implementation, automation, and operational excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; working closely with platform, SRE, and product engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;hands-on senior engineer\u0026lt;/strong\u0026gt; who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and automate components of \u0026lt;strong\u0026gt;large-scale distributed cloud systems.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and support PAM solutions \u0026lt;strong\u0026gt;primarily on OpenStack\u0026lt;/strong\u0026gt;, ensuring secure and reliable access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools, automation, and workflows to improve \u0026lt;strong\u0026gt;availability, scalability, latency, and operational efficiency\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering and delivery teams to \u0026lt;strong\u0026gt;deploy high-quality software\u0026lt;/strong\u0026gt; in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor production and development environments and implement \u0026lt;strong\u0026gt;preventive and corrective measures\u0026lt;/strong\u0026gt; to ensure platform reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in \u0026lt;strong\u0026gt;incident response, debugging, and root cause analysis\u0026lt;/strong\u0026gt; for production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across teams to deliver \u0026lt;strong\u0026gt;consistent and reliable solutions\u0026lt;/strong\u0026gt; aligned with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs, operational procedures, and troubleshooting guides clearly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improvements in \u0026lt;strong\u0026gt;reliability metrics\u0026lt;/strong\u0026gt; such as availability, MTTD, and MTTR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–7+ years of experience in software engineering, cloud platform engineering, DevOps, or production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience supporting systems, debugging production issues, and working with networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of public cloud experience (OpenStack, AWS, or GCP), with OpenStack experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and supporting security or access management solutions, including PAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines and Git-based workflows (e.g., GitLab).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills across applications, infrastructure, and cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5830472004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5038321004,"location":{"name":"India (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5830472004,"updated_at":"2026-06-05T04:36:49-04:00","requisition_id":"FY26-28-453-314","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-03-17T12:10:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As part of the Product Engineering organization, the \u0026lt;strong\u0026gt;Senior DevOps Engineer\u0026lt;/strong\u0026gt; will play a key role in \u0026lt;strong\u0026gt;building, operating, and enhancing cloud platform capabilities\u0026lt;/strong\u0026gt; that support highly available and scalable services. This role focuses on \u0026lt;strong\u0026gt;implementation, automation, and operational excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; working closely with platform, SRE, and product engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;hands-on senior engineer\u0026lt;/strong\u0026gt; who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and automate components of \u0026lt;strong\u0026gt;large-scale distributed cloud systems.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and support \u0026lt;strong\u0026gt;PAM solutions primarily on OpenStack\u0026lt;/strong\u0026gt;, ensuring secure and reliable access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools, automation, and workflows to improve \u0026lt;strong\u0026gt;availability, scalability, latency, and operational efficiency\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering and delivery teams to \u0026lt;strong\u0026gt;deploy high-quality software\u0026lt;/strong\u0026gt; in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor production and development environments and implement \u0026lt;strong\u0026gt;preventive and corrective measures\u0026lt;/strong\u0026gt; to ensure platform reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in \u0026lt;strong\u0026gt;incident response, debugging, and root cause analysis\u0026lt;/strong\u0026gt; for production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across teams to deliver \u0026lt;strong\u0026gt;consistent and reliable solutions\u0026lt;/strong\u0026gt; aligned with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs, operational procedures, and troubleshooting guides clearly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improvements in \u0026lt;strong\u0026gt;reliability metrics\u0026lt;/strong\u0026gt; such as availability, MTTD, and MTTR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–7+ years of experience in software engineering, cloud platform engineering, DevOps, or production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience supporting systems, debugging production issues, and working with networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of public cloud experience (OpenStack, AWS, or GCP), with OpenStack experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and supporting security or access management solutions, including PAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines and Git-based workflows (e.g., GitLab).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills across applications, infrastructure, and cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5831990004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5065964004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5831990004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-28-453-315","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-03-18T20:13:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing \u0026lt;strong\u0026gt;Cloud Platform CI/CD pipeline\u0026lt;/strong\u0026gt; capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are looking for a hands-on senior engineer who thrives in \u0026lt;strong\u0026gt;Continuous Integration systems\u0026lt;/strong\u0026gt;, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables and the ability to work effectively in a fast-paced, collaborative environment supporting business-critical services that directly power our core products at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designing, implementing, and maintaining the build and release pipelines for software applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident response, debugging, and root cause analysis for production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs, operational procedures, and troubleshooting guides clearly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in DevOps, cloud platform engineering, or production operations, with\u0026amp;nbsp;\u0026lt;strong\u0026gt;deep hands-on expertise in build and automation tools\u0026lt;/strong\u0026gt; (e.g., GitLab CI/CD, Jenkins, TeamCity).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with version control systems (e.g., GitLab, GitHub or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Nice to Have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with observability tools (e.g., Prometheus, Grafana, Datadog).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of security best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995244004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154485004,"location":{"name":"Colombia (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":5995244004,"updated_at":"2026-05-22T10:41:13-04:00","requisition_id":"FY26-38-447-462","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-05-13T07:49:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you\u0026#39;ll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives to modernize and optimize voice platform automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse recurring network or platform incidents and introduce automation to reduce operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and support to operations and engineering teams when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the customer experience by building reliable systems that support Five9\u0026#39;s voice infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Unix/Linux systems, emphasising CLI-based administration and shell scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and integrating RESTful APIs and web service workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4050084004,"name":"Colombia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5832001004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5065964004,"location":{"name":"Canada (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5832001004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-28-453-315","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-03-18T20:22:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing \u0026lt;strong\u0026gt;Cloud Platform CI/CD pipeline\u0026lt;/strong\u0026gt; capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are looking for a hands-on senior engineer who thrives in \u0026lt;strong\u0026gt;Continuous Integration systems\u0026lt;/strong\u0026gt;, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables and the ability to work effectively in a fast-paced, collaborative environment supporting business-critical services that directly power our core products at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designing, implementing, and maintaining the build and release pipelines for software applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident response, debugging, and root cause analysis for production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs, operational procedures, and troubleshooting guides clearly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in DevOps, cloud platform engineering, or production operations, with\u0026amp;nbsp;\u0026lt;strong\u0026gt;deep hands-on expertise in build and automation tools\u0026lt;/strong\u0026gt; (e.g., GitLab CI/CD, Jenkins, TeamCity).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with version control systems (e.g., GitLab, GitHub or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Nice to Have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with observability tools (e.g., Prometheus, Grafana, Datadog).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of security best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across Canada. Your recruiter can share more about the specific compensation package during your hiring process. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Additionally, the total compensation package for this position may include a performance bonus, commission, stock, and/or other applicable incentive compensation plans. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Our total rewards package for Canada-based employees includes: \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Health, dental, and vision coverage for employees and eligible dependents, effective on the first day of employment. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Company-paid life, accidental death \u0026amp;amp; dismemberment (AD\u0026amp;amp;D), and long-term disability coverage, with options to purchase additional protection. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Mental health and wellbeing programs, including access to counseling, coaching, digital tools, and personalized support for employees and dependents. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Registered Retirement Savings Plan (RRSP) with employer matching to support long-term financial wellbeing. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Paid Time Off and statutory provincial leave programs, including vacation, company-paid holidays, volunteer time, and bereavement leave. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Employee Stock Purchase Plan (ESPP), allowing employees to purchase company stock at a discounted rate. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The salary range for this role is for those that reside in Ontario is:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5632588004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4972796004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5632588004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-1-470-054","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2025-08-26T20:08:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;This position spans the Infrastructure Reliability and Platform Engineering domains, with equal responsibility for OpenStack and Rancher-managed Kubernetes environments. The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role defines how Five9 builds and runs both Kubernetes and OpenStack platforms at scale, ensuring parity in automation, performance, security, and observability. By bridging the two ecosystems, this engineer will enable hybrid flexibility while providing the resilient foundation on which the business depends.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;The role covers:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Kubernetes (Rancher RKE2/K3s)\u0026lt;/strong\u0026gt;: Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;OpenStack\u0026lt;/strong\u0026gt;: Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance, ensuring performance, tenant isolation, and lifecycle automation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Cross-Platform Integration\u0026lt;/strong\u0026gt;: Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;SRE Principles\u0026lt;/strong\u0026gt;: Applying uniform practices across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;7+ years\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in infrastructure, platform, or SRE engineering roles.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Certified Kubernetes Administrator (CKA)\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Hands-on mastery of both OpenStack and Rancher Kubernetes\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in production, with focus on automation, lifecycle management, and high availability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Terraform, Ansible, Helm, Argo CD\u0026lt;/strong\u0026gt;, and scripting in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Python/Go/Bash\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Deep understanding of\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Linux internals\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven application of\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;SRE practices\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in high-stakes, always-on environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;observability platforms\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(Prometheus, Grafana, Loki/ELK/EFK).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;: Rancher add-ons (Fleet, Longhorn, CIS Scanning), security hardening (CKA/CKS).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Advanced\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;networking and scheduling\u0026lt;/strong\u0026gt;: VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;OpenStack\u0026lt;/strong\u0026gt;: Magnum integration, Tempest/Rally for upgrades and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Compliance\u0026lt;/strong\u0026gt;: PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Upstream\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;contributions\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to OpenStack or Kubernetes projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991300004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152113004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5991300004,"updated_at":"2026-05-08T06:53:24-04:00","requisition_id":"FY26-33-447-222a + FY26-33-447-222b","title":"Senior DevOps Engineer","company_name":"Five9","first_published":"2026-05-08T06:52:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you\u0026#39;ll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives to modernize and optimize voice platform automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse recurring network or platform incidents and introduce automation to reduce operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and support to operations and engineering teams when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the customer experience by building reliable systems that support Five9\u0026#39;s voice infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and integrating RESTful APIs and web service workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flex Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5990331004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5151616004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5990331004,"updated_at":"2026-05-07T06:16:10-04:00","requisition_id":"FY26-28-456-001","title":"Senior DevOps Engineer, Cloud Platform","company_name":"Five9","first_published":"2026-05-07T06:16:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Senior DevOps Engineer, Cloud Platform\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We are building a scalable, cloud-native Email-as-a-Service (EaaS) platform to power automated delivery of alerts, reports, and data notifications across our product suite. You will own the infrastructure layer, defining and automating the full lifecycle of email delivery infrastructure using Terraform/OpenTofu and OpenStack/Rancher. This is a high-ownership role where your work directly enables product reliability at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You Will Do\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Design, implement, and maintain end-to-end IaC pipelines for the email service using Terraform and OpenTofu, covering provisioning, configuration, and teardown.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Deploy and operate email service infrastructure on OpenStack and Rancher-managed Kubernetes clusters.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Build and maintain CI/CD pipelines for infrastructure delivery and service rollouts, ensuring zero-downtime deployments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Define and enforce networking, DNS, TLS, and IP reputation configurations required for reliable email delivery (SPF, DKIM, DMARC).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Implement observability stacks (metrics, logging, alerting) for email throughput, delivery rates, bounce/spam rates, and queue health.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage secrets, credentials, and access controls using secrets management tooling and RBAC across environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with backend engineers to define infrastructure contracts and service interfaces.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Conduct capacity planning, load testing, and incident response for the email platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Produce clear IaC documentation, runbooks, and disaster recovery playbooks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What We Are Looking For\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;6+ years of hands-on DevOps or platform engineering experience in production environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong proficiency in Terraform and/or OpenTofu, including module design, state management, and remote backends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Solid experience with OpenStack and/or Rancher for container orchestration and VM workload management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Working knowledge of Kubernetes, Helm, and cloud-native deployment patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with email infrastructure specifics: MTA configuration, SMTP relay, bounce handling, deliverability tuning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proficiency in at least one scripting language (Python, Bash, or Go) for automation and tooling.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Familiarity with GitOps workflows and infrastructure drift detection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong understanding of networking fundamentals: DNS, TCP/IP, load balancing, firewall rules.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Nice to Have\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with open-source email platforms such as Postfix, Haraka, or similar MTAs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exposure to message queue systems such as RabbitMQ or Kafka for high-volume email dispatching.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Knowledge of email compliance and deliverability standards (CAN-SPAM, GDPR, ISP feedback loops).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Prior experience building internal platform teams or shared infrastructure services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5775024004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5038474004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5775024004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-33-470-223","title":"Senior DevOps Engineer | IND","company_name":"Five9","first_published":"2026-01-20T04:15:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise‑based solutions to secure, scalable, and reliable cloud platforms.\u0026lt;br\u0026gt;Our mission is to enable exceptional customer experiences by delivering highly reliable, secure, and innovative cloud solutions.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Senior Kubernetes Engineer\u0026lt;/strong\u0026gt; to help design, build, and operate our on‑premises and hybrid Kubernetes platform. This role is part of the \u0026lt;strong\u0026gt;Platform Engineering\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Infrastructure Reliability\u0026lt;/strong\u0026gt; teams and focuses on running Kubernetes at scale in bare‑metal and integrated environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work extensively on automation, observability, performance tuning, and security to ensure our platform is resilient, maintainable, and ready for mission‑critical workloads.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deploy and operate \u0026lt;strong\u0026gt;enterprise‑scale on‑premises Kubernetes clusters\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate cluster lifecycle and application delivery using \u0026lt;strong\u0026gt;Terraform, Helm, and GitOps tooling\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tune Kubernetes clusters for \u0026lt;strong\u0026gt;performance on bare‑metal hardware\u0026lt;/strong\u0026gt; (CPU, memory, networking, storage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Kubernetes \u0026lt;strong\u0026gt;security best practices\u0026lt;/strong\u0026gt; including RBAC, Pod Security, and Network Policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain \u0026lt;strong\u0026gt;monitoring and alerting\u0026lt;/strong\u0026gt; using Prometheus, Grafana, and centralized logging stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in \u0026lt;strong\u0026gt;incident response\u0026lt;/strong\u0026gt;, postmortems, and continuous reliability improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of experience in Infrastructure, Platform Engineering, or SRE roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands‑on experience running \u0026lt;strong\u0026gt;Kubernetes on‑premises in production\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of \u0026lt;strong\u0026gt;Linux systems, networking fundamentals\u0026lt;/strong\u0026gt;, and container runtimes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation and GitOps tooling such as \u0026lt;strong\u0026gt;Terraform, Helm, Argo CD\u0026lt;/strong\u0026gt;, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability platforms including \u0026lt;strong\u0026gt;Prometheus, Grafana, and ELK/EFK stacks\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot and optimize Kubernetes clusters at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Kubernetes with \u0026lt;strong\u0026gt;OpenStack\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;Rancher\u0026lt;/strong\u0026gt; and related add‑ons (Fleet, Longhorn, CIS Scanning).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of compliance‑driven environments (PCI, SOC2, FedRAMP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as \u0026lt;strong\u0026gt;CKA, CKS\u0026lt;/strong\u0026gt;, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is central to shaping how Five9 builds, deploys, and operates Kubernetes at scale—across bare metal, hybrid, and production environments.\u0026lt;br\u0026gt;As a key technical leader bridging Platform Engineering and Infrastructure, you will influence automation standards, security posture, observability practices, and performance optimization across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help define the foundation that Five9 engineering teams rely on to deliver reliable, high‑performance, customer‑critical services.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5789226004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5044915004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5789226004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-1-618-789","title":"Senior Director, Field \u0026 Partner Marketing ","company_name":"Five9","first_published":"2026-02-03T13:05:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are seeking a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Director of North America Field \u0026amp;amp; Partner Marketing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to lead and scale regional go-to-market execution across\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Field Marketing and Partner Marketing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;. This role owns the strategy, execution, and performance of North America field programs and partner initiatives, with clear accountability for\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;pipeline creation, acceleration, and revenue impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This leader will manage and develop\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;both Field Marketing and Partner Marketing teams\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, ensuring field-led programs drive\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;TQLs, SAOs, and bookings\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, while partners contribute meaningful sourced and influenced pipeline. The role blends strategic GTM leadership with hands-on operational excellence and close alignment to regional sales leadership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 4\u0026quot;\u0026gt;Field Marketing Leadership (Primary Growth Engine)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:319,\u0026amp;quot;335559739\u0026amp;quot;:319}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;North America Field Marketing strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, aligned to regional sales priorities, territories, segments, and GTM motions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design and execute\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;scalable, high-impact field marketing programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, including regional events, executive engagements, roadshows, field webinars, and account-based initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with regional sales leadership to support\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;territory planning, pipeline creation, deal acceleration, and forecast confidence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive measurable field marketing outcomes across\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;TQLs, SAOs, and bookings\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, ensuring field programs directly influence pipeline velocity and revenue growth.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure field initiatives are integrated with digital, ABM, and lifecycle marketing to deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;cohesive, multi-touch buyer journeys\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;across the funnel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 4\u0026quot;\u0026gt;Partner \u0026amp;amp; Channel Marketing Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:319,\u0026amp;quot;335559739\u0026amp;quot;:319}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;North America Partner Marketing strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, driving partner-sourced and partner-influenced pipeline across resellers, agents, and strategic partners.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead partner co-marketing initiatives that increase\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;deal registrations, TQLs, SAOs, and bookings\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, aligned to regional sales goals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee partner recruitment, enablement, and activation programs in close partnership with Sales and Partner leadership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MDF strategy, governance, and optimization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, ensuring investments drive high-quality pipeline and measurable ROI.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 4\u0026quot;\u0026gt;Shared Ownership \u0026amp;amp; GTM Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:319,\u0026amp;quot;335559739\u0026amp;quot;:319}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead, mentor, and scale high-performing\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Field Marketing and Partner Marketing teams\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, fostering strong collaboration and shared accountability for revenue outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;integrated, full-funnel GTM programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;that connect field, partner, and digital motions into a unified regional execution model.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;attribution, measurement, and reporting\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;for field and partner marketing, providing clear visibility into\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;TQLs, SAOs, pipeline, bookings, and ROI\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner cross-functionally with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sales, Growth Marketing, Product Marketing, Revenue Operations, and Digital teams\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to ensure tight GTM alignment and execution excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously\u0026amp;nbsp;optimize\u0026amp;nbsp;programs based on performance data, pipeline insights, and feedback from sales and partners.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;15+ years of experience across\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;field marketing and partner/channel marketing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;in B2B environments, with significant North America scope.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven\u0026amp;nbsp;track record\u0026amp;nbsp;of building and scaling\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;field marketing programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;that drive TQLs, SAOs, and revenue impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience leading\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;partner or channel marketing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;motions tied directly to sales outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated people leadership experience managing\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;multi-team, regional organizations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep understanding of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;regional GTM strategy, sales alignment, ABM, and multi-touch campaign execution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Data-driven mindset with experience in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;attribution\u0026amp;nbsp;modeling, pipeline reporting, and performance optimization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional cross-functional leadership and executive communication skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$153,800\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$338,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4081650004,"name":"Growth Marketing","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6000547004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5156677004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6000547004,"updated_at":"2026-05-19T21:00:26-04:00","requisition_id":"FY26-1-470-438","title":"Senior Director, Infrastructure Architecture \u0026 Engineering","company_name":"Five9","first_published":"2026-05-19T21:00:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 is investing in the leadership of its platform function. We want someone who runs this like a software product organization. Infrastructure architects who use code on the side won’t make it here.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will have\u0026amp;nbsp;deployed platforms that real developers consume. Versioned modules. Real release cadence. Deprecation\u0026amp;nbsp;done\u0026amp;nbsp;right. Consumers who\u0026amp;nbsp;pin to\u0026amp;nbsp;interfaces because they trust them. You will have built and run end-to-end pipelines where build, test, security, deploy,\u0026amp;nbsp;observe, rollback, and upgrade are first-class concerns. If you spent your career drawing diagrams and handing them off, this\u0026amp;nbsp;isn’t\u0026amp;nbsp;the seat for you.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The\u0026amp;nbsp;infrastructure as a service (IaaS)\u0026amp;nbsp;platform function is being reshaped, the team is being built up, and modernization is already in motion. Today the platform work is fragmented across reporting lines and skill sets. The right person walks in expecting that, gets the urgent work stable, and starts shaping the team and the operating model on a clock we can measure.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a player-coach leadership role requiring strong technical judgment, hands-on engagement in architecture and engineering practices, and the ability to build teams and systems that scale beyond individual dependency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in your first 120 days\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;·\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;·\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A working map of the platform estate across our DCs and our cloud footprint, plus a clear-eyed read on the engineering practice you inherited and the team behind it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;·\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;·\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;A personnel evaluation and a product roadmap, written like a software roadmap and not an architecture deck, that shows how Five9 moves toward an Internal Developer Platform with paved roads, self-service, and end-to-end pipelines, sequenced against budget and the work that’s already running\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;·\u0026quot; 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data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Platform capabilities delivered end-to-end through the pipeline with real consumers, on-call and incident load redistributed across the team, you stepping out of the critical path\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you bring to Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven track record building, scaling, and transforming high-performing engineering organizations\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience stabilizing and modernizing under-resourced teams and operational environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong leadership skills with the ability to build accountability, ownership, and engineering discipline across globally distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Proven ability to lead large-scale technical and organizational transformation in complex production environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong cross-functional leadership and stakeholder management skills across engineering, operations, security, and executive teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to mentor senior technical leaders and build scalable, high-performing organizations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong decision-making, prioritization, communication, and conflict resolution skills in high-pressure environments\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Compact\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;eafb41c0-47a4-52dc-ac6b-3b5a7536b560|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Aptos\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Aptos\u0026amp;quot;,469777844,\u0026amp;quot;Aptos\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Aptos\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,335559739,\u0026amp;quot;36\u0026amp;quot;,335559738,\u0026amp;quot;36\u0026amp;quot;,469775450,\u0026amp;quot;Compact\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134234082,\u0026amp;quot;true\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;Compact\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Body Text\u0026amp;quot;]}\u0026quot;\u0026gt;Own the platform function end-to-end across Openstack and Kubernetes (private cloud), Infrastructure as Code, automation frameworks, shared platform services, and AI compute infrastructure\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Operate the platform as a product for internal engineering teams, driving adoption, self-service, developer experience, standardized platform patterns, and measurable delivery outcomes \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Lead the platform software supply chain, including source control, code review, CI/CD, testing, security validation, artifact management, observability, deployment, rollback, release management, and lifecycle governance\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Define and mature core platform services including observability, secrets management, DNS/DDI, identity, registries, CI/CD tooling, and GPU-enabled platform capabilities supporting AI workloads\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Drive platform architecture and technology direction across Kubernetes, storage, and virtualization including operational hardening, scalability, and modernization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Establish scalable operational and engineering practices including SLOs, incident escalation response, change management, on-call health, runbooks, post-incident corrective actions, ADRs, code reviews, and shared ownership models\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Build and develop a high-performing platform engineering organization through strong hiring, leveling, coaching, engineering standards, and organizational design practices\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Partner closely with network, compute, storage, and datacenter operations leadership, security, production operations, cloud engineering, and automation teams to drive aligned platform execution at scale\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to build, scale, and mature engineering organizations, including hiring, coaching, organizational design, and raising engineering standards\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong executive communication skills with the ability to present platform health, reliability, adoption, cost, and roadmap metrics to senior leadership \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience implementing security-as-code, policy-as-code, software supply chain controls, and progressive delivery patterns within CI/CD environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience operating hybrid and multi-cloud environments, including public cloud, private cloud, virtualization, and AI/GPU-enabled infrastructure platforms\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$448,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5896849004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5114064004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5896849004,"updated_at":"2026-06-03T12:29:44-04:00","requisition_id":"FY26-1-751-101","title":"Senior Director, IT Business Applications (Delivery) ","company_name":"Five9","first_published":"2026-04-09T18:29:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our San Ramon headquarters and working in a dynamic hybrid environment, you won\u0026#39;t just manage systems, you will be a strategic architect of our success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted partner to our business leaders, you will help shape a culture that drives meaningful impact and value across the business while co-owning key outcomes. Your mission is to transform IT into a powerful driver of business value, treating our enterprise applications as evolving products that support a rapidly scaling global organization. If you are a results-oriented leader ready to champion a product-managed mindset and shape the future of the Five9 technology roadmap, this is your opportunity to make a lasting impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Application Lifecycle Management:\u0026lt;/strong\u0026gt; Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Excellence:\u0026lt;/strong\u0026gt; Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS \u0026amp;amp; Billing Evolution:\u0026lt;/strong\u0026gt; Evolve billing capabilities for SaaS subscription and usage-based models, partnering closely with stakeholders to ensure cost-effective scaling and accurate telephony rating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Leadership:\u0026lt;/strong\u0026gt; Lead the integrations team in building robust, scalable connections between SaaS applications using Workato, focusing on automation and seamless data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Experience:\u0026lt;/strong\u0026gt; Partner with HR and Onboarding teams to deliver exceptional employee experiences through \u0026quot;Hire-to-Retire\u0026quot; process optimization and access automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic AI Contribution:\u0026lt;/strong\u0026gt; Actively influence and contribute to the Five9 AI program, providing both strategic and tactical direction to integrate AI into back-office workflows and productivity tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Partnership:\u0026lt;/strong\u0026gt; Participate in business planning and shared ownership of key metrics, presenting delivery outcomes and opportunities for improvement in Quarterly Business Reviews (QBRs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Compliance:\u0026lt;/strong\u0026gt; Guide cross-functional teams on SOX-related controls and general IT governance to ensure a secure and compliant environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Talent Development:\u0026lt;/strong\u0026gt; Foster a culture of nurturing and developing talent, growing the capabilities of the team in alignment with the Five9 culture of excellence and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in Information Systems, Computer Science, or a related field is required; a graduate degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt; Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Knowledge:\u0026lt;/strong\u0026gt; Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Exposure:\u0026lt;/strong\u0026gt; Familiarity with core back-office applications, including financial and spend management systems such as Coupa and Expensify; HRMS platforms such as UltiPro; and payroll systems such as Deel. Experience with LogiSense is a significant plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Skills:\u0026lt;/strong\u0026gt; Demonstrated ability to think strategically while acting tactically, with excellent organizational, communication, and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance Knowledge:\u0026lt;/strong\u0026gt; Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Strong analytical skills with a track record of identifying opportunities for innovation through technology and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong ability to communicate complex technical concepts clearly and effectively to C-level executives and senior business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Skills: \u0026lt;/strong\u0026gt;Proven ability to build trusted relationships with business partners and executive leaders, influence stakeholders, and collaborate across functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love This Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Influence:\u0026lt;/strong\u0026gt; You will have a significant seat at the table to help shape the future of Five9 and our global technology roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation at Scale:\u0026lt;/strong\u0026gt; Lead the charge in moving IT from a technology-first to a business-first organization, directly impacting employee productivity and company value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture of Growth:\u0026lt;/strong\u0026gt; Work in an environment that prioritizes nurturing talent and provides the autonomy to challenge and unpack business norms to drive efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Integration:\u0026lt;/strong\u0026gt; Be at the forefront of the AI revolution, influencing how cutting-edge AI tools enhance digital platforms and reduce support workloads across the enterprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$448,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6001968004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157358004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6001968004,"updated_at":"2026-05-20T19:24:04-04:00","requisition_id":"FY26-1-470-357","title":"Senior Director, Network Reliability","company_name":"Five9","first_published":"2026-05-20T19:22:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 is rebuilding leadership for its network function and needs a senior technical leader to take ownership of the entire environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The right candidate will have led production networks at scale, built teams that engineer and operate those systems, and helped organizations evolve from click-ops into true engineering-driven operating models. If you have not done that work yourself, this is not the right role.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Modernization is already underway, but the current team is short-handed and lacks several key skills. The person stepping into this role should expect that situation, stabilize the urgent work quickly, and begin rebuilding both the team and the operating model against clear and measurable timelines.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a player-coach role. You should stay close enough to the work to keep your judgment sharp and the team accountable and be willing to set the standard by example when needed. At the same time, you must step out of the critical path quickly enough that the team is not dependent on one person to make decisions or push changes forward. Carrying part of the senior technical load at the outset is expected, still\u0026amp;nbsp;operating\u0026amp;nbsp;that way six months in is not.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:180,\u0026amp;quot;335559739\u0026amp;quot;:180}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in your first 120 days\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335551671\u0026amp;quot;:0,\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;0\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Compact\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;eafb41c0-47a4-52dc-ac6b-3b5a7536b560|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Aptos\u0026amp;quot;,469777842,\u0026amp;quot;Arial\u0026amp;quot;,469777843,\u0026amp;quot;Aptos\u0026amp;quot;,469777844,\u0026amp;quot;Aptos\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Aptos,Arial\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,335559739,\u0026amp;quot;36\u0026amp;quot;,335559738,\u0026amp;quot;36\u0026amp;quot;,469775450,\u0026amp;quot;Compact\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134234082,\u0026amp;quot;true\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;Compact\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Body Text\u0026amp;quot;]}\u0026quot;\u0026gt;A working map of the network estate across our DCs and our cloud footprint, plus a clear-eyed read on the team you inherited\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335551671\u0026amp;quot;:0,\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;0\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Compact\u0026quot;\u0026gt;A personnel evaluation and a tech roadmap that show how we move from manual ops to network as code, automation, and drift control, sequenced against budget and the work that’s already running\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335551671\u0026amp;quot;:0,\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;0\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Compact\u0026quot;\u0026gt;The first wave of new engineers landed, with retained engineers in active upskilling\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335551671\u0026amp;quot;:0,\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;0\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Compact\u0026quot;\u0026gt;Modernization visible in production, on-call and incident load redistributed across the team, you start stepping out of the critical path\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:36,\u0026amp;quot;335559739\u0026amp;quot;:36}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you bring to Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A track record of rebuilding teams, raising engineering standards, and moving organizations from reactive operations to engineering-led execution\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience stabilizing under-resourced organizations during periods of organizational and technical change \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong executive communication skills backed by operational data, clear risk articulation, and measurable outcomes \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Proven ability to build trust, accountability, and a high-performance engineering culture across globally distributed teams \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong cross-functional leadership skills with experience partnering across infrastructure, software engineering, security, SRE, and executive leadership organizations \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to mentor and develop senior technical leaders, driving accountability while creating clear ownership, operational discipline, and career growth pathways for engineering teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong decision-making and prioritization skills in high-pressure production environments with competing operational demands \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Demonstrated ability to lead through ambiguity, drive organizational alignment, and execute large-scale operational and technical transformations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Effective conflict resolution and stakeholder management skills with the ability to influence technical and business decisions at all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong operational judgment in network security and ability to build clear partnership boundaries with Security teams\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years leading global teams in multi-DC, mission-critical production environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience in a hybrid cloud environment with special focus on GCP workloads\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Proven success building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience modernizing legacy network environments by introducing config management, drift detection, network observability, and policy-based ops where they didn’t exist before\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;In depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain “full pane of glass” for network health\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience supporting Kubernetes workloads, AI and GPU workloads\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in computer science, engineering or related field\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$135,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$448,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5993913004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5153308004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5993913004,"updated_at":"2026-05-12T04:44:03-04:00","requisition_id":"FY25T-29-447-224","title":"Senior Engineering Manager, AI Agents","company_name":"Five9","first_published":"2026-05-12T04:38:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Senior Engineering Manager, AI Agents\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:80,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Company\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Join us in bringing joy to customer experience.  Five9 is a leading provider of\u0026amp;nbsp;AI-enabled\u0026amp;nbsp;cloud contact center software.\u0026amp;nbsp;\u0026amp;nbsp;We are a publicly traded US company, generating over a billion US dollars a year in revenues. In our last earnings call, we reported that AI is now 11% of our enterprise subscription revenues, making us one of the largest vendors of enterprise AI for customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;If AI is the hot technology right now, and AI Agents are the hottest area of that technology, and Customer Experience (CX) is the most important application of AI Agents, Five9 is sitting at the pinnacle of the most innovative area of technology\u0026amp;nbsp;we’ve\u0026amp;nbsp;seen in twenty years.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Mission\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them.\u0026amp;nbsp;We are doing so by reimagining the contact center software stack using AI Agents.\u0026amp;nbsp;Our AI agents will offer self-service which delights and\u0026amp;nbsp;accomplishes\u0026amp;nbsp;tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will\u0026amp;nbsp;assist\u0026amp;nbsp;the live agents\u0026amp;nbsp;too, and\u0026amp;nbsp;help supervisors and managers get the most out of their mix of human and AI labor.\u0026amp;nbsp;Our AI Agents will analyze troves of conversations, extracting insights and data that\u0026amp;nbsp;provide\u0026amp;nbsp;actionable guidance on how brands can reduce costs while improving CX. We believe in the power of AI and humans combined.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Culture\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic self. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The team\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This role sits within our AI Product Engineering team. This team is the fastest growing organization with Five9. It\u0026amp;nbsp;is responsible for\u0026amp;nbsp;the software\u0026amp;nbsp;development, operations\u0026amp;nbsp;ultimately success\u0026amp;nbsp;for our suite of AI products. These include our self-service solutions (voice bots, chat bots, and AI Agents), our agent\u0026amp;nbsp;assistance\u0026amp;nbsp;applications, and our analytics tools. The team is geographically dispersed around the world, with centers of excellence in US (distributed, though many in the San Francisco east bay area), Melbourne Australia, Porto, Portugal, and Chennai and Bengaluru in India.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The team\u0026amp;nbsp;doesn’t\u0026amp;nbsp;build frontier models. Rather, it integrates such models – using the latest and\u0026amp;nbsp;greatest from\u0026amp;nbsp;vendors like OpenAI and Google - to provide end-to-end solutions focused on customer experience.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Heading 1 Char\u0026quot;\u0026gt;Job Description\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Senior Engineering Manager, AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role\u0026amp;nbsp;is responsible for\u0026amp;nbsp;building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;be responsible for\u0026amp;nbsp;hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will make use of AI coding assistants, specifically Claude Code, to produce code as well as work with the team using these tools.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required Experience:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1+ years of Experience in software development for GenAI platforms for Customer Support/Customer Experience is REQUIRED\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of software development experience, ideally\u0026amp;nbsp;in Java\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience in enterprise SaaS software development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of software development experience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelors\u0026amp;nbsp;or advanced degree in computer science, computer engineering or similar\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience using Claude Code for software development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Core Software Engineering\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Expert-level\u0026amp;nbsp;proficiency\u0026amp;nbsp;in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Java\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and JVM-based frameworks. Nice to Have:\u0026amp;nbsp;\u0026amp;nbsp;Spring\u0026amp;nbsp;Boot,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;object-oriented design\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, design patterns, clean code, refactoring, and code quality best practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep experience designing and building\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;distributed, event-driven systems\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;with high reliability and low latency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Expertise\u0026amp;nbsp;in API design (REST/gRPC), service contracts, and backward-compatible evolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AI Agent / GenAI Platform Engineering\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1+ years\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong familiarity with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;LLMs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, prompt orchestration, function calling, and multi-agent reasoning workflows.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience building\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AI-enabled microservices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, including integrating LLM providers, embeddings, vector databases, RAG pipelines, and structured output validation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Solid understanding of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;model latency, throughput, caching strategies, eval frameworks\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and ML-specific observability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience using one or more frontier models from OpenAI, Google, or open source\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cloud \u0026amp;amp; Infrastructure (GCP Preferred)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+\u0026amp;nbsp;years experience\u0026amp;nbsp;in building enterprise SaaS software\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Expertise\u0026amp;nbsp;with public cloud software development platforms, AWS,\u0026amp;nbsp;GCP\u0026amp;nbsp;or Azure. Preference for GCP experience (Five9 is on GCP)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong familiarity with networking fundamentals: HTTP/2/3,\u0026amp;nbsp;gRPC, load balancing, API gateways, service meshes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AI Coding Assistance (Claude Code)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience creating production code using coding assistants, preferably Claude Code\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong command of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SRE principles\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;: SLIs/SLOs, error budgets, incident response, root cause analysis.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;On-call experience, including incident handling, troubleshooting, and service remediation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience designing systems for\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;observability\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;: tracing, logging, metrics, profiling\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge of performance optimization—CPU, memory, threading, concurrency, GC\u0026amp;nbsp;tuning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience running\u0026amp;nbsp;24×7\u0026amp;nbsp;global\u0026amp;nbsp;enterprise\u0026amp;nbsp;SaaS systems in production.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security \u0026amp;amp; Compliance Awareness\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with authentication/authorization technologies (OAuth2/OIDC, JWT,\u0026amp;nbsp;mTLS).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understanding of secure coding practices, data protection, and enterprise SaaS compliance needs (SOC2, GDPR, HIPAA).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Architectural \u0026amp;amp; Design Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to drive\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;end-to-end architecture\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;for complex platforms, from requirements → design → implementation → deployment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Skilled\u0026amp;nbsp;at creating\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;architecture docs, ADRs, technical deep-dives\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and communicating trade-offs clearly.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;eventing, CQRS, streaming, pub/sub, state machines\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and distributed consensus patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in using AI to accelerate software development, using tools like Claude Code or Microsoft CoPilot\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional \u0026amp;amp; Leadership Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to mentor and elevate teams—code reviews, design guidance, pairing, coaching junior engineers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication\u0026amp;nbsp;skills; capable of explaining technical decisions to:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Engineering leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Product \u0026amp;amp; UX\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support, SRE, QA, and Solutions Engineering\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated ability to collaborate across\u0026amp;nbsp;orgs\u0026amp;nbsp;to deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;complete, integrated product experiences\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strategic \u0026amp;amp; Execution Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to set technical direction for the platform and influence\u0026amp;nbsp;roadmaps.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ownership mentality across the entire SDLC—design → implementation → CI/CD → monitoring → production operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional judgment in balancing\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;innovation vs reliability\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;short-term velocity vs long-term maintainability\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to decompose large initiatives into deliverable components, driving execution with high accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5502845004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4906683004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5502845004,"updated_at":"2026-05-28T12:53:57-04:00","requisition_id":"FY-26-2-702-505","title":"Senior GL Accountant","company_name":"Five9","first_published":"2025-04-14T20:01:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sr. GL Accountant - Philippines\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of\u0026amp;nbsp;the cloud to thousands of customers and facilitating more than three billion customer interactions annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from\u0026amp;nbsp;legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software\u0026amp;nbsp;that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer\u0026lt;br\u0026gt;experiences, increase agent productivity, and deliver tangible business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To complement our rapid growth, we are seeking a Sr. GL Accountant to join our US Accounting team. This\u0026amp;nbsp;position will be remote. The person in this role should be a strong communicator who is able to work\u0026amp;nbsp;effectively with peers and management alike in a high-paced environment. The ideal candidate is someone\u0026lt;br\u0026gt;who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring\u0026amp;nbsp;data accuracy. Successful candidates will have attention to detail, strong technical accounting experience\u0026amp;nbsp;and can respond quickly, energetically, and enthusiastically. This position reports to the Director, Assistant\u0026amp;nbsp;Controller.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Mandaluyong, Philippines (remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for certain month-end close, reconciliation and reporting procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and prepare monthly close packages for foreign subsidiaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly Cost Plus JEs, funding, and cash projections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets,\u0026amp;nbsp;prepaids, payroll, and certain accruals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain\u0026lt;br\u0026gt;operating accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review daily bank activities and prepare JEs for bank reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist on quarterly reviews and year-end audit procedures with external auditors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with SOX controls and facilitate PBCs for external and internal auditors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly BS \u0026amp;amp; P/L Fluxes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with technical accounting, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform additional tasks as requested.\u0026lt;br\u0026gt;Interfaces with other departments to determine the monthly accruals and other monthly journal entries,especially relating to closing activities. Communicate with the employee population regarding relevant accounting issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities and implement process improvements to increase efficiency and quality continuously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Desired Skills \u0026amp;amp; Experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in Accounting or Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of General Ledger experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of international accounting, intercompany reconciliation, and foreign exchange\u0026amp;nbsp;required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of accounting operations and close procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NetSuite experience highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly detail oriented and organized in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to meet assigned deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills with a customer service focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cooperatively and collaboratively with all levels of employees, management, and external\u0026amp;nbsp;agencies to maximize performance, creativity, problem solving and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office, advanced Excel a plus (v-lookups, pivot tables).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional attitude, attention to detail, can successfully work cross collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, organizational skills and multi-tasking capabilities, ability to prioritize in a rapidly\u0026amp;nbsp;changing environment is critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to problem solve, work independently as well as in a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of meeting deadlines and deliverables with a high degree of accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work well with a variety of employee levels and functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public accounting experience desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amenable to work US time or night shift schedule\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083994004,"name":"Accounting","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5988928004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150661004,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5988928004,"updated_at":"2026-05-29T22:44:47-04:00","requisition_id":"FY26T-1-463-257","title":"Senior Manager, Engineering - AI Agents","company_name":"Five9","first_published":"2026-05-05T16:32:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Manager, Engineering - AI Agents\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;will lead the development and delivery of Five9’s AI Agent software platform, which provides\u0026amp;nbsp;customers with fully autonomous self-service agents\u0026amp;nbsp;for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role\u0026amp;nbsp;is responsible for\u0026amp;nbsp;building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;be responsible for\u0026amp;nbsp;hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role is hybrid. 3 days a week (M, W, TH) in our San Francisco office is required.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and grow a high-performing engineering teamof\u0026amp;nbsp;4-8 engineers in the United States\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Provide coaching, mentorship, and career development for engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Establish clear ownership, accountability, and engineering rigor\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Conduct performance management, feedback, and growth planning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Foster a culture of collaboration, innovation, and operational excellence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Mentor senior engineers and emerging technical leaders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Delivery \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead planning and enable strong execution of engineering initiatives and product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ensure projects are delivered predictably and with high quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Break down large initiatives into achievable milestones\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Partner with Product Management to prioritize work and manage trade-offs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Drive continuous improvement in development processes and team productivity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, guide software\u0026amp;nbsp;architecture\u0026amp;nbsp; andtechnical decisions\u0026amp;nbsp;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Review technical designs and ensure sound engineering practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Help teams make pragmatic technology decisions balancing innovation and reliability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI\u0026#39;s, developing metrics to measuring as such and maintainingfor all the services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ensure systems are scalable, maintainable, and production-ready\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote strong service ownership and reliability culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ensure effective on-call practices and incident response processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Drive root cause analysis and continuous reliability improvements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Partner with SRE teams to define SLIs, SLOs, and operational metrics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Handle customer escalations and issues related to AI Agent quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Participate in on-call escalation rotations for provided services\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, UX, SRE,\u0026amp;nbsp;Forward Deployed Engineering (FDE)\u0026amp;nbsp;and Support teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Align engineering execution with product strategy and customer needs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Communicate engineering progress, risks, and technical decisions clearly to stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AI-Augmented Engineering Practices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use of modern AI-assisted development tools to improve engineering productivity, and represent “best in class” examples of how to effectively use it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Help the team adopt responsible and effective use of AI in software development workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Evaluate emerging developer AI tools and incorporate them\u0026amp;nbsp;wherebeneficial\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Promote experimentation and learning around AI-enabled engineering practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience \u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;leading or managing software engineering teams\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; 8+ years professional software development experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience\u0026amp;nbsp;participatingin hiring and helping grow engineering teams\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; 5+ years experience developing enterprise SaaS software\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Strong background in distributed systems and modern software architectures\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience or exposure to GenAI / LLM-based systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience using or adopting AI-assisted software development tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Bachelor’s or advanced degree in Computer Science, Computer Engineering, or similar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Strong\u0026amp;nbsp;track recordin hiring outstanding software development teams, through rigorous interviewing and\u0026amp;nbsp;vetting processes\u0026amp;nbsp;– either as the hiring manager or as part of interview panels\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Desired Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335551671\u0026amp;quot;:0,\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;0\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1-2\u0026amp;nbsp;years experience\u0026amp;nbsp;building AI Agent platforms for CX, including\u0026amp;nbsp;voicebots, chatbots and AI assistants\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;While this role is primarily management-focused, candidates must have sufficient technical depth to guide architecture and mentor engineers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Software Engineering\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Strong background in Java or JVM-based backend systems\u0026amp;nbsp;\u0026lt;br\u0026gt;• Experience designing distributed systems or microservices architectures\u0026amp;nbsp;\u0026lt;br\u0026gt;• Familiarity with API design (REST/gRPC) and scalable service architectures\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AI / GenAI Platforms\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Familiarity with LLM-based systems, prompt engineering, AI Agent architectures and design patterns\u0026amp;nbsp;\u0026lt;br\u0026gt;• Understanding of common AI platform patterns such as embeddings, RAG pipelines, or model integration\u0026amp;nbsp;\u0026lt;br\u0026gt;• Awareness of performance and reliability considerations for AI-backed systems\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Experience building SaaS platforms in public cloud environments (GCP preferred but not required)\u0026amp;nbsp;\u0026lt;br\u0026gt;• Familiarity with microservices architectures and cloud-native systems\u0026amp;nbsp;\u0026lt;br\u0026gt;• Basic understanding of networking concepts such as load balancing, service-to-service communication, and API gateways\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Experience operating production services in enterprise SaaS environments\u0026amp;nbsp;\u0026lt;br\u0026gt;• Familiarity with observability practices (metrics, logging, tracing)\u0026amp;nbsp;\u0026lt;br\u0026gt;• Experience participating in or leading incident response and root cause analysis\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leadership \u0026amp;amp; Collaboration Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Proven ability to build and develop strong engineering teams\u0026amp;nbsp;\u0026lt;br\u0026gt;• Strong mentoring and coaching capabilities\u0026amp;nbsp;\u0026lt;br\u0026gt;• Ability to guide engineers through technical design and problem solving\u0026amp;nbsp;\u0026lt;br\u0026gt;• Excellent communication skills across engineering and product organizations\u0026amp;nbsp;\u0026lt;br\u0026gt;• Ability to align teams around clear priorities and ownership\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What Success Looks Like in This Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Hire a strong engineering team delivering reliable AI platform capabilities\u0026amp;nbsp;\u0026lt;br\u0026gt;• Predictable and high-quality delivery of engineering initiatives for our core AI Agent platform\u0026amp;nbsp;\u0026lt;br\u0026gt;• Clear engineering ownership and operational accountability\u0026amp;nbsp;\u0026lt;br\u0026gt;* Customer obsession resulting in customer satisfaction with AI Agent quality, latency and accuracy\u0026amp;nbsp;\u0026lt;br\u0026gt;• Scalable and maintainable platform architecture\u0026amp;nbsp;\u0026lt;br\u0026gt;• Engineers effectively leveraging AI-assisted development tools\u0026amp;nbsp;\u0026lt;br\u0026gt;• A culture of accountability, collaboration, and technical excellence\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$133,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$391,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5590960004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4954525004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5590960004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Senior Mid-Market Account Director","company_name":"Five9","first_published":"2026-03-05T13:05:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.\u0026amp;nbsp; The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor.\u0026amp;nbsp; In doing so, drive new revenue opportunities of Five9\u0026#39;s products and services.\u0026amp;nbsp; This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Strategy Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Five9 team to develop a comprehensive sales strategy.\u0026amp;nbsp; Utilizing the wide range of talent that Five9 brings to the marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer\u0026#39;s organization, and develop tailored approaches to capitalize on them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upselling and Cross-selling:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to upsell additional Five9 products or services to existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market and Competitor Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, market dynamics, and competitor activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use this knowledge to position Five9 as a leader and differentiate our offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities (continued):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connection, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key Qualifications:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000\u0026amp;gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The Senior Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$140,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$140,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4083609004,"name":"Account Director","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5740180004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5021176004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5740180004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-1-470-247","title":"Senior Network Engineer, Network Operations","company_name":"Five9","first_published":"2025-12-17T19:56:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW133359161 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW133359161 BCX0\u0026quot;\u0026gt;We are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW133359161 BCX0\u0026quot;\u0026gt;seeking\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW133359161 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;a highly motivated technical leader to guide the Network Engineering and Operations team in delivering scalable, automated, and cloud-ready networking solutions while fostering a culture of continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW133359161 BCX0\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and mentorship to a team of engineers, strengthening troubleshooting capabilities, operational rigor, and adoption of network engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines, including the design, deployment, and continuous improvement of automation for high-impact operational and reliability use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and support all operational aspects of network security infrastructure, including operating system maintenance, vulnerability management, capacity planning, lifecycle management, and certificate administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage projects, processes, and technology initiatives across the team, ensuring alignment, visibility, and timely execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze historical network incidents to identify systemic issues, perform root cause analysis, and implement automated remediation to prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the review, analysis, and execution of network change requests within the data center fabric domain, ensuring adherence to change management and risk mitigation standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and report operational and performance metrics using observability platforms such as Prometheus, Grafana, and ELK to drive data-informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and operate data center fabric services across hybrid and multi-cloud environments, including on-premises infrastructure, Google Cloud Platform (GCP), and Amazon Web Services (AWS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident response activities, providing technical leadership during outages and leading post-incident root cause analysis and corrective action planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous improvement by enabling team members to proactively enhance processes, tooling, and operational maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the introduction of new processes and automation capabilities that improve scalability, reliability, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong operational focus on data center fabric technologies while coordinating cross-team efforts with network security and load balancing functions to ensure end-to-end service reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in computer science or a related technical field preferred, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven technical expertise in fast-paced, dynamic, production environments supporting mission-critical infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive hands-on experience and advanced troubleshooting capabilities with data center fabric and software-defined networking (SDN) technologies, including VXLAN, NX-OS, OpenStack Neutron, Calico (Kubernetes), and enterprise routing and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in technology roles, including 3+ years serving as a technical subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of, with hands-on experience with dynamic routing protocols, particularly BGP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience developing root cause analyses and implementing error prevention and corrective action procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining, measuring, and reporting site reliability using SLI/SLO metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing, implementing, or operating large-scale data centers and complex infrastructure environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on knowledge and operational experience with Cisco Nexus, F5, and Palo Alto platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating public cloud networking environments; Google Cloud Platform (GCP) and AWS experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with incident response, change management, and operational governance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated project management skills with the ability to manage multiple initiatives in parallel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to clearly represent technical domains and team outcomes to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience automating infrastructure processes and deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive and scale a culture of automation across engineering and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$104,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$289,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5997191004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152087004,"location":{"name":"San Ramon, CA (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5997191004,"updated_at":"2026-06-05T18:31:21-04:00","requisition_id":"FY26-1-704-333","title":"Senior People Partner","company_name":"Five9","first_published":"2026-05-15T14:28:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Five9 is\u0026amp;nbsp;harnessing the power of AI to redefine\u0026amp;nbsp;the customer experience\u0026amp;nbsp;industry and our future. To complement\u0026amp;nbsp;our\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;transformation, we are actively\u0026amp;nbsp;seeking\u0026amp;nbsp;a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically\u0026amp;nbsp;anticipating\u0026amp;nbsp;and responding to the cultural and organizational dynamics of a company in transformation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;This is a hybrid role, three days a week in office is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:180,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strategic Partnership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Organizational Design \u0026amp;amp; Change Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions\u0026amp;nbsp;on spans and layers, talent management,\u0026amp;nbsp;and\u0026amp;nbsp;change management\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Integrated Talent Strategy:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Data-Driven Insights:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;Drive informed, objective decision-making by using data to\u0026amp;nbsp;identify\u0026amp;nbsp;trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Compensation \u0026amp;amp; Performance:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provide\u0026amp;nbsp;strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we\u0026amp;nbsp;remain\u0026amp;nbsp;competitive in the talent market.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Employee Relations:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Proactively work with managers and employees to address complex employee relations issues,\u0026amp;nbsp;representing\u0026amp;nbsp;all interests fairly and ensuring a positive, high-performance work environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Employee Engagement\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Key Requirements:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:180,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting G\u0026amp;amp;A teams in a fast paced global environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:279,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A Builder and a Problem-Solver: You have a strong \u0026quot;roll up your sleeves\u0026quot; attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Influence \u0026amp;amp; Credibility:\u0026amp;nbsp;You\u0026amp;nbsp;present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Relationship Builder: You\u0026amp;nbsp;possess\u0026amp;nbsp;a natural ability to build and maximize relationships founded on trust and effective communication.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Data-Driven \u0026amp;amp; Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Agility \u0026amp;amp; Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Domain Expertise: You have\u0026amp;nbsp;a solid\u0026amp;nbsp;technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A\u0026amp;nbsp;Bachelor’s\u0026amp;nbsp;degree or equivalent practical experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$229,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991229004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152087004,"location":{"name":"Irving, TX (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5991229004,"updated_at":"2026-06-05T18:30:56-04:00","requisition_id":"FY26-1-704-333","title":"Senior People Partner","company_name":"Five9","first_published":"2026-05-08T03:17:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Five9 is\u0026amp;nbsp;harnessing the power of AI to redefine\u0026amp;nbsp;the customer experience\u0026amp;nbsp;industry and our future. To complement\u0026amp;nbsp;our\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;transformation, we are actively\u0026amp;nbsp;seeking\u0026amp;nbsp;a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically\u0026amp;nbsp;anticipating\u0026amp;nbsp;and responding to the cultural and organizational dynamics of a company in transformation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;This is a hybrid role, three days a week in office is required.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:180,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strategic Partnership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Organizational Design \u0026amp;amp; Change Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions\u0026amp;nbsp;on spans and layers, talent management,\u0026amp;nbsp;and\u0026amp;nbsp;change management\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Integrated Talent Strategy:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Data-Driven Insights:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;Drive informed, objective decision-making by using data to\u0026amp;nbsp;identify\u0026amp;nbsp;trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Compensation \u0026amp;amp; Performance:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provide\u0026amp;nbsp;strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we\u0026amp;nbsp;remain\u0026amp;nbsp;competitive in the talent market.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Employee Relations:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Proactively work with managers and employees to address complex employee relations issues,\u0026amp;nbsp;representing\u0026amp;nbsp;all interests fairly and ensuring a positive, high-performance work environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Employee Engagement\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Key Requirements:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:180,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting G\u0026amp;amp;A teams in a fast paced global environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:279,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A Builder and a Problem-Solver: You have a strong \u0026quot;roll up your sleeves\u0026quot; attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Influence \u0026amp;amp; Credibility:\u0026amp;nbsp;You\u0026amp;nbsp;present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Relationship Builder: You\u0026amp;nbsp;possess\u0026amp;nbsp;a natural ability to build and maximize relationships founded on trust and effective communication.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Data-Driven \u0026amp;amp; Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Agility \u0026amp;amp; Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Domain Expertise: You have\u0026amp;nbsp;a solid\u0026amp;nbsp;technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A\u0026amp;nbsp;Bachelor’s\u0026amp;nbsp;degree or equivalent practical experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt; The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$229,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5653440004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4981621004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5653440004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-2-218-066; FY25-2-218-067; FY25-2-211-072; FY","title":"Senior Platform Engineer","company_name":"Five9","first_published":"2025-09-17T16:21:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Platform Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Platform Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients\u0026#39; business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital Channel (Chat/Email/SMS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex IVR configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and Data dips (queries)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrations that require more than just screen pops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalated implementations requiring technical expertise and/or customer management needs.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide an extra pair of eyes or takeover escalations that require technical expertise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor IMs and other PCEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle add-on projects alone that don’t need a PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preferably with minimum of 12 years of professional experience working in a \u0026lt;strong\u0026gt;Contact Center as Service or Software as a Service \u0026lt;/strong\u0026gt;related industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7 years of experience working as a \u0026lt;strong\u0026gt;Contact Center Software Professional Services Consultant\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to explain and elaborate on Five9 technical matters regardless of customer\u0026#39;s level of proficiency and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Experience implementing Genesys, InContact/NICE or Contact Center Software Projects\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Advanced \u0026lt;/strong\u0026gt;Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Able to articulate and implement SSO requirements and solutions to the customer by him/herself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SMS API through WFA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFA implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nested IVR trees with the use of external variables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(optional) Able to implement Securepay or IVA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(optional) HookAPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESS (Event Subscription Services)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to translate SIP requirements to business language to both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital Channel Implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DVA connection\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Others:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reporting build and consultation. Able to articulate the business requirements from and to the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analysis from the previous system and use it for decision-making in Five9.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PS Custom Asset implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PS Live Chat/Social\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributor or Core lead for release readiness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of any programming language is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferably graduate of IT or related technical course.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates Advance Technical Skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate Five9 and PS values and actively apply them to projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical aspects of the implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of handling demanding customers and managing Customer/Sales/management escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in a permanent night shift schedule.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-MB1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026111004,"name":"Professional Services - PH","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6015166004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5162858004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6015166004,"updated_at":"2026-06-05T10:17:32-04:00","requisition_id":"FY26-29-432-155","title":"Senior Product Designer","company_name":"Five9","first_published":"2026-06-05T10:17:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-8\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-8\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-8\u0026quot; data-testid=\u0026quot;conversation-turn-50\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot; data-conversation-screenshot-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;a66fe70e-af71-42cd-926a-f6331fcd5932\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;45\u0026quot; data-end=\u0026quot;60\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;45\u0026quot; data-end=\u0026quot;60\u0026quot;\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;62\u0026quot; data-end=\u0026quot;218\u0026quot;\u0026gt;Five9 is a leading provider of cloud contact center software, and we\u0026#39;re looking for a Senior Product Designer to join our innovative and collaborative team.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;220\u0026quot; data-end=\u0026quot;223\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;225\u0026quot; data-end=\u0026quot;242\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;225\u0026quot; data-end=\u0026quot;242\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;244\u0026quot; data-end=\u0026quot;656\u0026quot;\u0026gt;In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;658\u0026quot; data-end=\u0026quot;661\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;663\u0026quot; data-end=\u0026quot;687\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;663\u0026quot; data-end=\u0026quot;687\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;689\u0026quot; data-end=\u0026quot;1535\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;689\u0026quot; data-end=\u0026quot;885\u0026quot;\u0026gt;User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;886\u0026quot; data-end=\u0026quot;1088\u0026quot;\u0026gt;Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1089\u0026quot; data-end=\u0026quot;1269\u0026quot;\u0026gt;Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1270\u0026quot; data-end=\u0026quot;1409\u0026quot;\u0026gt;Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1410\u0026quot; data-end=\u0026quot;1535\u0026quot;\u0026gt;Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1537\u0026quot; data-end=\u0026quot;1540\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1542\u0026quot; data-end=\u0026quot;1569\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1542\u0026quot; data-end=\u0026quot;1569\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1571\u0026quot; data-end=\u0026quot;1585\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1571\u0026quot; data-end=\u0026quot;1585\u0026quot;\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1586\u0026quot; data-end=\u0026quot;1711\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1586\u0026quot; data-end=\u0026quot;1711\u0026quot;\u0026gt;5+ years of experience in product design, with a strong portfolio showcasing your work on complex, data-rich applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1713\u0026quot; data-end=\u0026quot;1733\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1713\u0026quot; data-end=\u0026quot;1733\u0026quot;\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1734\u0026quot; data-end=\u0026quot;2067\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1734\u0026quot; data-end=\u0026quot;1829\u0026quot;\u0026gt;Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1830\u0026quot; data-end=\u0026quot;1948\u0026quot;\u0026gt;Experience leveraging AI tools such as Claude Code and Claude Design to accelerate and enhance the design workflow\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2011\u0026quot;\u0026gt;A strong understanding of web and mobile design principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2012\u0026quot; data-end=\u0026quot;2067\u0026quot;\u0026gt;Experience with user research and usability testing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;2069\u0026quot; data-end=\u0026quot;2084\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2069\u0026quot; data-end=\u0026quot;2084\u0026quot;\u0026gt;Soft Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2085\u0026quot; data-end=\u0026quot;2385\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2085\u0026quot; data-end=\u0026quot;2206\u0026quot;\u0026gt;Excellent communication and collaboration skills, with the ability to articulate design decisions and build consensus\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2312\u0026quot;\u0026gt;A proactive and self-motivated approach, with the ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2313\u0026quot; data-end=\u0026quot;2385\u0026quot;\u0026gt;A passion for user advocacy and a deep sense of empathy for the user\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2387\u0026quot; data-end=\u0026quot;2390\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2392\u0026quot; data-end=\u0026quot;2412\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2392\u0026quot; data-end=\u0026quot;2412\u0026quot;\u0026gt;Preferred Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2414\u0026quot; data-end=\u0026quot;2500\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2414\u0026quot; data-end=\u0026quot;2500\u0026quot;\u0026gt;Ability to translate designs into functional deliverables through coded prototypes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2502\u0026quot; data-end=\u0026quot;2505\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2507\u0026quot; data-end=\u0026quot;2524\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2507\u0026quot; data-end=\u0026quot;2524\u0026quot;\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2526\u0026quot; data-end=\u0026quot;2917\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2526\u0026quot; data-end=\u0026quot;2636\u0026quot;\u0026gt;A collaborative and inclusive work environment where your voice is heard and your contributions are valued\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2637\u0026quot; data-end=\u0026quot;2747\u0026quot;\u0026gt;The opportunity to work on a leading cloud-based product and make a real impact on the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2748\u0026quot; data-end=\u0026quot;2859\u0026quot;\u0026gt;Competitive salary and benefits, including a bonus scheme, Five9 shares, and comprehensive health insurance\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2860\u0026quot; data-end=\u0026quot;2917\u0026quot;\u0026gt;Opportunities for professional growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2919\u0026quot; data-end=\u0026quot;2922\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2924\u0026quot; data-end=\u0026quot;3077\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;If you are a passionate and talented designer who is excited about the opportunity to shape the future of customer experience, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;z-0 flex min-h-[46px] justify-start\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-center\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5994976004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5153984004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5994976004,"updated_at":"2026-05-12T18:42:51-04:00","requisition_id":"FY25-1-430-600","title":"Senior Product Manager, AI Innovations - Agent Assist","company_name":"Five9","first_published":"2026-05-12T18:42:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an experienced and strategic \u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to lead the development of our Agent Assist product portfolio. This role is focused on the ideation, development, and launch of AI-powered, real-time assistance functionalities designed to empower contact center agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating at the intersection of advanced machine learning and human-centric design, you will navigate the complexities of enterprise AI deployments. The ideal candidate is a self-directed leader who operates effectively with high autonomy, possessing a deep understanding of contact center dynamics and applied artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Product Lifecycle Management: \u0026lt;/strong\u0026gt;Define the product roadmap and strategic direction for AI innovations within the Agent Assist portfolio. Oversee the end-to-end product lifecycle, driving initiatives from initial concept through to successful market launch and continuous iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Partner closely with Engineering, Data Science, and Product Design to navigate complex data environments, AI/ML parameters, and optimize technical and user experience tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement \u0026amp;amp; Go-To-Market Alignment: \u0026lt;/strong\u0026gt;Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather actionable insights, facilitate beta testing, and continuously refine the real-time agent-assist experience. Analyze competitive landscape and\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making: \u0026lt;/strong\u0026gt;Make informed strategic decisions amidst ambiguity. Objectively evaluate product performance, prioritize resource allocation, and leverage KPIs to track user adoption and product efficacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor\u0026#39;s degree in computer science, engineering, or related field; MBA is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience: \u0026lt;/strong\u0026gt;4+ years of comprehensive professional experience in SaaS product management. The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Leadership: \u0026lt;/strong\u0026gt;A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Expertise (Required): \u0026lt;/strong\u0026gt;Essential background in the Contact Center industry coupled with direct experience building and shipping AI-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution-Oriented: \u0026lt;/strong\u0026gt;A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures. You must be able to articulate and defend strategic decisions effectively and collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Critical Competences\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Applied AI Proficiency: Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Operational Excellence: A strong bias for action and a proven ability to translate high-level strategy into tangible, delivered products.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Client Advocacy: A strong commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6010169004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5160638004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":6010169004,"updated_at":"2026-06-01T10:50:17-04:00","requisition_id":null,"title":"Senior Product Marketing Manager - Campaign Management \u0026 Outbound","company_name":"Five9","first_published":"2026-06-01T10:50:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are looking for a Senior Product Marketing Manager\u0026amp;nbsp;for\u0026amp;nbsp;outbound dialer and\u0026amp;nbsp;campaign management\u0026amp;nbsp;with\u0026amp;nbsp;deep domain\u0026amp;nbsp;expertise\u0026amp;nbsp;in\u0026amp;nbsp;predictive, progressive, and preview dialing as well as\u0026amp;nbsp;revenue execution for list management, proactive omnichannel engagement,\u0026amp;nbsp;and compliant outreach.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will be responsible for marketing and evangelizing the value and ROI of targeted outbound campaigns for collections, sales, and support use cases. You will serve as the external \u0026quot;voice of the product,\u0026quot; translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enablement:\u0026amp;nbsp;You\u0026#39;ll\u0026amp;nbsp;partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive Intelligence: As\u0026amp;nbsp;Five9\u0026amp;nbsp;competitive landscape expert, conduct research to understand rivals\u0026#39; strengths, weaknesses, and opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sales Collateral: You will\u0026amp;nbsp;be responsible for\u0026amp;nbsp;developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Marketing Campaigns: You will work collaboratively with the marketing teams to\u0026amp;nbsp;assist\u0026amp;nbsp;in developing a campaign, demand generation, website content, and other marketing activities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your\u0026amp;nbsp;expertise\u0026amp;nbsp;on the market and customers to effectively communicate externally and shape our product\u0026#39;s future.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Represent\u0026amp;nbsp;Five9 at\u0026amp;nbsp;events, webinars, and other customer-facing activities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requirements:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of\u0026amp;nbsp;product marketing (or equivalent) experience;\u0026amp;nbsp;demonstrated\u0026amp;nbsp;success in marketing CX,\u0026amp;nbsp;CCaaS, or AI technology solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Business or Marketing Management, MBA preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication\u0026amp;nbsp;skills, including excellent verbal, written, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Adept at working cross-functionally.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fast\u0026amp;nbsp;learner, detail-oriented, and must enjoy fast-paced work environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30-mile radius of our San Ramon, San Fransico or Dallas, TX office.\u0026amp;nbsp;\u0026amp;nbsp;For candidates who reside within 30 miles of our locations, this role is Hybrid and would require 3 days a week (Tu, W, TH) in office.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$123,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043395004,"name":"Product Marketing","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5775414004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5038697004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5775414004,"updated_at":"2026-06-01T10:40:32-04:00","requisition_id":"FY26-1-651-444","title":"Senior Product Marketing Manager - Voice \u0026 Digital Engagement ","company_name":"Five9","first_published":"2026-01-20T12:43:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are looking for a Senior Product Marketing Manager\u0026amp;nbsp;for voice and digital channel engagement with\u0026amp;nbsp;deep domain\u0026amp;nbsp;expertise\u0026amp;nbsp;in contact center technologies (CCaaS\u0026amp;nbsp;Platform, channels, routing, UI, reporting, WEM), omnichannel strategy, data analysis, and strong go-to-market (GTM) execution skills.\u0026amp;nbsp;You will\u0026amp;nbsp;serve as the external \u0026quot;voice of the product,\u0026quot; translating technical features into compelling customer benefits.\u0026amp;nbsp;You will\u0026amp;nbsp;craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enablement:\u0026amp;nbsp;You\u0026#39;ll\u0026amp;nbsp;partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive Intelligence: As Five9\u0026#39;s competitive landscape expert, conduct research to understand rivals\u0026#39; strengths, weaknesses, and opportunities. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sales Collateral: You will\u0026amp;nbsp;be responsible for\u0026amp;nbsp;developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Marketing Campaigns: You will work collaboratively with the marketing teams to\u0026amp;nbsp;assist\u0026amp;nbsp;in developing a campaign, demand generation, website content, and other marketing activities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your\u0026amp;nbsp;expertise\u0026amp;nbsp;on the market and customers to effectively communicate externally and shape our product\u0026#39;s future.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Represent\u0026amp;nbsp;Five9 at\u0026amp;nbsp;events, webinars, and other customer-facing activities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requirements:\u0026lt;/span\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of Product marketing (or equivalent) experience;\u0026amp;nbsp;demonstrated\u0026amp;nbsp;success in marketing CX,\u0026amp;nbsp;CCaaS, or AI technology solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Business or Marketing Management, MBA preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication\u0026amp;nbsp;skills, including excellent verbal, written, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Adept at working cross-functionally.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fast\u0026amp;nbsp;learner, detail-oriented, and must enjoy fast-paced work environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work Location: This role is fully remote for candidates who\u0026amp;nbsp;reside\u0026amp;nbsp;outside the\u0026amp;nbsp;50 mile\u0026amp;nbsp;radius of our San Ramon office.\u0026amp;nbsp;\u0026amp;nbsp;For candidates who\u0026amp;nbsp;reside\u0026amp;nbsp;within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$123,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043395004,"name":"Product Marketing","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995005004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5153996004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5995005004,"updated_at":"2026-05-12T20:09:59-04:00","requisition_id":"FY26-1-311-366","title":"Senior Site Reliability Engineer – Compute Platforms","company_name":"Five9","first_published":"2026-05-12T19:23:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly experienced \u0026lt;strong\u0026gt;Senior Site Reliability Engineer – Compute Platforms \u0026lt;/strong\u0026gt;to design, implement, and support \u0026lt;strong\u0026gt;Kubernetes on baremetal and hypervisor platforms\u0026lt;/strong\u0026gt; in a private cloud environment. This role is responsible for the \u0026lt;strong\u0026gt;architecture, design, and standardization\u0026lt;/strong\u0026gt; of enterprise compute and hypervisor environments spanning bare metal infrastructure, operating systems, hypervisors, private cloud orchestration, and Kubernetes using Infrastructure-as-Code and GitOps practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a deeply technical role requiring\u0026amp;nbsp;\u0026lt;strong\u0026gt;expert-level understanding of compute hardware management, Kubernetes, OpenStack, hypervisors and extensive working knowledge on Linux Operating systems. \u0026lt;/strong\u0026gt;You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the \u0026lt;strong\u0026gt;architecture and design\u0026lt;/strong\u0026gt; of enterprise compute and hypervisor platform solutions across hardware, OS, virtualization, cloud orchestration, and container orchestration layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define standards and automation frameworks for \u0026lt;strong\u0026gt;bare metal provisioning and lifecycle management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement \u0026lt;strong\u0026gt;Bare Metal as a Service (BMaaS)\u0026lt;/strong\u0026gt; capabilities for scalable infrastructure consumption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and design \u0026lt;strong\u0026gt;Kubernetes platforms\u0026lt;/strong\u0026gt; on bare metal with QoS and Affinity (ArgoCD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and validate automated deployments of operating systems and hypervisors including \u0026lt;strong\u0026gt;Ubuntu\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Harvester\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain \u0026lt;strong\u0026gt;PXE-based provisioning environments\u0026lt;/strong\u0026gt; leveraging \u0026lt;strong\u0026gt;Redfish APIs\u0026lt;/strong\u0026gt; for large-scale server deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop \u0026lt;strong\u0026gt;Infrastructure-as-Code\u0026lt;/strong\u0026gt; using Ansible, Terraform, Helm and Git, with Python/Bash automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; for infrastructure updates, patching, upgrades, testing, and rollback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design automated workflows for server build, firmware lifecycle management, patching, and hardware validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and standardize enterprise hardware platforms to meet performance, scalability, and reliability requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce detailed \u0026lt;strong\u0026gt;high-level and low-level design documentation\u0026lt;/strong\u0026gt;, build guides, and operational handoff materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deep troubleshooting across \u0026lt;strong\u0026gt;storage, Kubernetes, hypervisors, networking, and Linux systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations, network, storage, and platform teams to ensure designs are supportable and production-ready\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in \u0026lt;strong\u0026gt;on-call escalation support\u0026lt;/strong\u0026gt; for complex platform-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate globally on \u0026lt;strong\u0026gt;change management\u0026lt;/strong\u0026gt;, documentation, and operational best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;+ years of experience\u0026lt;/strong\u0026gt; in infrastructure engineering, platform engineering, or DevOps with a strong focus on Compute system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and automating \u0026lt;strong\u0026gt;bare metal compute environments\u0026lt;/strong\u0026gt; at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with \u0026lt;strong\u0026gt;PXE boot, network-based OS provisioning, and automated server imaging\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or supporting \u0026lt;strong\u0026gt;Bare Metal as a Service (BMaaS)\u0026lt;/strong\u0026gt; platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience using \u0026lt;strong\u0026gt;Redfish APIs\u0026lt;/strong\u0026gt; for hardware provisioning, power management, and remote lifecycle operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with \u0026lt;strong\u0026gt;Ubuntu Linux\u0026lt;/strong\u0026gt; in enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and deploying \u0026lt;strong\u0026gt;production-grade Kubernetes clusters\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background with \u0026lt;strong\u0026gt;enterprise compute hardware platforms\u0026lt;/strong\u0026gt;, including Cisco UCS, Dell PowerEdge, Supermicro systems \u0026amp;amp; HPE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with \u0026lt;strong\u0026gt;Infrastructure as Code tools\u0026lt;/strong\u0026gt; (e.g., Terraform, Ansible, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or supporting \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; for infrastructure and platform automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting skills in \u0026lt;strong\u0026gt;Python, Bash, or similar languages\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to produce clear, structured \u0026lt;strong\u0026gt;technical design documentation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal \u0026lt;strong\u0026gt;communication skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science or equivalent professional experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;OpenStack, Ubuntu KVM administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BareMetal as a Service (PXE, Redfish).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes on BareMetal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CIS/NIST\u0026lt;/strong\u0026gt; security and infrastructure lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation/advanced certifications in support of ITSM standard methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telco, edge cloud, or large enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A collaborative team that’s deeply invested in infrastructure excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex technical challenges that require creative, scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The opportunity to shape a next-generation private cloud platform-built reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to the latest tools, frameworks, and upstream project developments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Attributes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Thinking \u0026amp;amp; Problem Solving:\u0026lt;/strong\u0026gt; Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Teamwork:\u0026lt;/strong\u0026gt; Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt; Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,300\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$228,800 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995028004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154009004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5995028004,"updated_at":"2026-05-19T20:55:09-04:00","requisition_id":"FY26-1-470-437","title":"Senior Site Reliability Engineering Program \u0026 Compliance Manager","company_name":"Five9","first_published":"2026-05-12T20:47:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an experienced and strategic\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Site Reliability Engineering (SRE) Program \u0026amp;amp; Compliance Manager \u0026lt;/strong\u0026gt;to lead business architecture, process governance, and operational maturity initiatives supporting network and infrastructure services. This role is responsible for defining, analyzing, and optimizing the business processes, policies, controls, and lifecycle frameworks that govern infrastructure services across \u0026lt;strong\u0026gt;Plan, Build, Run, and Release\u0026lt;/strong\u0026gt; functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will bring deep expertise in \u0026lt;strong\u0026gt;infrastructure lifecycle management, SRE policy and procedures, process design, audit and compliance readiness, and documentation governance\u0026lt;/strong\u0026gt;, with the ability to independently lead \u0026lt;strong\u0026gt;current-state (as-is) to future-state transformation initiatives\u0026lt;/strong\u0026gt;. This role partners across engineering, operations, security, and business stakeholders to improve service reliability, strengthen governance, and drive continual service improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Architecture \u0026amp;amp; Process Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead business process mapping, analysis, and redesign for infrastructure and reliability services, documenting \u0026lt;strong\u0026gt;as-is\u0026lt;/strong\u0026gt;, identifying gaps, and designing \u0026lt;strong\u0026gt;future-state\u0026lt;/strong\u0026gt; operating models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and mature business architecture principles, process standards, policies, procedures, and governance controls supporting infrastructure lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate cross-functional workshops to drive consensus on process improvements, operating models, roles, and decision frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop process documentation, control narratives, RACI models, workflows, and supporting artifacts to improve consistency and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Lifecycle Management (Plan, Build, Run, Release)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and govern business processes supporting the full lifecycle of network and infrastructure services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish lifecycle controls, process checkpoints, and release governance aligned to reliability, risk, and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and operational teams to improve service onboarding, operational readiness, and release management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support integration of lifecycle processes across infrastructure, service management, and reliability functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SRE Policy, Procedures \u0026amp;amp; Continual Service Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and mature policies and procedures supporting \u0026lt;strong\u0026gt;Site Reliability Engineering (SRE)\u0026lt;/strong\u0026gt; practices, including service reliability governance, operational controls, and procedural standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support adoption of SRE principles, including service level indicators (SLIs), service level objectives (SLOs), error budgets, and operational performance measurements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continual service improvement through process optimization, root cause trend analysis, and control effectiveness reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical teams to align business processes with reliability engineering and operational excellence practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Audit, Risk \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure processes and controls align with internal governance requirements and external frameworks, including \u0026lt;strong\u0026gt;ISO 9001, ISO/IEC 20000\u0026lt;/strong\u0026gt;, and other applicable compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an audit-ready posture through evidence management, control documentation, process adherence, and remediation tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process control assessments, support audits, and coordinate corrective actions related to findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen compliance mapping between policies, procedures, controls, and operational practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Stakeholder Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic discussions with stakeholders to evaluate current operating models and define transformation roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to infrastructure leadership, operations, engineering, and compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to identify issues, develop solutions, and drive initiatives through execution with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence adoption of standardized practices and foster a culture of process discipline, accountability, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Information Technology, Computer Science, or related field. Masters Degree Preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in business architecture, infrastructure governance, IT service management, or operational process design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting infrastructure lifecycle management (Plan, Build, Run, Release).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in business process mapping, operating model design, and as-is to future-state transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing policies, procedures, documentation standards, and governance controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of \u0026lt;strong\u0026gt;ITIL and SRE practices\u0026lt;/strong\u0026gt;, including service reliability concepts and operational process maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting audit, compliance, and control-driven environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation, documentation, analytical, and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently and lead complex initiatives with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITIL certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure or platform environments (network, compute, storage, Kubernetes, cloud, or hybrid infrastructure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SLI/SLO governance, operational metrics, and reliability reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with process modeling tools (e.g. Visio, BPMN, Lucidchart).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as PMP, Lean Six Sigma, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,300 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6001295004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157073004,"location":{"name":"Colombia (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":6001295004,"updated_at":"2026-05-22T10:41:00-04:00","requisition_id":"FY26-1-449-338a + FY26-1-449-338b","title":"Senior Software Engineer","company_name":"Five9","first_published":"2026-05-20T12:51:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 data-start=\u0026quot;324\u0026quot; data-end=\u0026quot;342\u0026quot;\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;343\u0026quot; data-end=\u0026quot;711\u0026quot;\u0026gt;We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security \u0026amp;amp; Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it\u0026#39;s built, deployed, tested and managed.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;740\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;850\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;Design and develop highly available, scalable, and reliable microservices infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;944\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;Build and enhance Identity \u0026amp;amp; Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1094\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Apply cloud and open-source technologies to solve complex platform challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1177\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;Gain deep understanding of existing systems and contribute to architectural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1271\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;Troubleshoot production issues and provide operational support across the software stack.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1365\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;Collaborate with cross-functional engineering teams and drive technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1487\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;Strong expertise in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1507\u0026quot; data-end=\u0026quot;1562\u0026quot;\u0026gt;Java, APIs, Spring Security, and Web Authentication\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1568\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1593\u0026quot; data-end=\u0026quot;1664\u0026quot;\u0026gt;SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1759\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;Ownership of\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;production uptime, reliability, SLAs/SLOs, and incident response\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1846\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;Participation in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1863\u0026quot; data-end=\u0026quot;1888\u0026quot;\u0026gt;24/7 on-call rotation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for identity-related systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1923\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;1994\u0026quot;\u0026gt;performance tuning microservices and database queries\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2000\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;Familiarity with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2017\u0026quot; data-end=\u0026quot;2042\u0026quot;\u0026gt;distributed databases\u0026lt;/strong\u0026gt;\u0026amp;nbsp;such as CockroachDB or Cassandra.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2081\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2097\u0026quot; data-end=\u0026quot;2116\u0026quot;\u0026gt;cloud platforms\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(GCP preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;Good to Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2156\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;Experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2172\u0026quot; data-end=\u0026quot;2184\u0026quot;\u0026gt;Okta IAM\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2190\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;Exposure to large-scale SaaS environments and platform modernization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4050084004,"name":"Colombia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6001315004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157079004,"location":{"name":"Colombia (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":6001315004,"updated_at":"2026-05-22T10:40:58-04:00","requisition_id":"FY26-28-449-324 + FY26-28-449-325","title":"Senior Software Engineer","company_name":"Five9","first_published":"2026-05-20T13:09:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 data-start=\u0026quot;324\u0026quot; data-end=\u0026quot;342\u0026quot;\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;343\u0026quot; data-end=\u0026quot;711\u0026quot;\u0026gt;We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security \u0026amp;amp; Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it\u0026#39;s built, deployed, tested and managed.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;740\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;850\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;Design and develop highly available, scalable, and reliable microservices infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;944\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;Build and enhance Identity \u0026amp;amp; Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1094\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Apply cloud and open-source technologies to solve complex platform challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1177\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;Gain deep understanding of existing systems and contribute to architectural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1271\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;Troubleshoot production issues and provide operational support across the software stack.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1365\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;Collaborate with cross-functional engineering teams and drive technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1487\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;Strong expertise in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1507\u0026quot; data-end=\u0026quot;1562\u0026quot;\u0026gt;Java, APIs, Spring Security, and Web Authentication\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1568\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1593\u0026quot; data-end=\u0026quot;1664\u0026quot;\u0026gt;SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1670\u0026quot; data-end=\u0026quot;1756\u0026quot;\u0026gt;Experience managing\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1690\u0026quot; data-end=\u0026quot;1707\u0026quot;\u0026gt;Ping Identity\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(architecture, configuration, and operations).\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1759\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;Ownership of\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;production uptime, reliability, SLAs/SLOs, and incident response\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1846\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;Participation in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1863\u0026quot; data-end=\u0026quot;1888\u0026quot;\u0026gt;24/7 on-call rotation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for identity-related systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1923\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;1994\u0026quot;\u0026gt;performance tuning microservices and database queries\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2000\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;Familiarity with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2017\u0026quot; data-end=\u0026quot;2042\u0026quot;\u0026gt;distributed databases\u0026lt;/strong\u0026gt;\u0026amp;nbsp;such as CockroachDB or Cassandra.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2081\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2097\u0026quot; data-end=\u0026quot;2116\u0026quot;\u0026gt;cloud platforms\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(GCP preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;Good to Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2156\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;Experience with\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2172\u0026quot; data-end=\u0026quot;2184\u0026quot;\u0026gt;Okta IAM\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2190\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;Exposure to large-scale SaaS environments and platform modernization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4050084004,"name":"Colombia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5843131004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5071258004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5843131004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-33-420-361","title":"Senior Software Engineer","company_name":"Five9","first_published":"2026-04-01T06:17:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:320,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;We are looking for a Senior .NET Developer who combines deep technical\u0026amp;nbsp;expertise\u0026amp;nbsp;with a passion for code quality, mentorship, and collaborative delivery. In this role you will lead efforts to modernize and evolve our platform, drive engineering best practices, and work alongside\u0026amp;nbsp;product,\u0026amp;nbsp;design, and data teams to ship reliable software at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;You bring a proven track record in .NET development, a sharp understanding of modern deployment pipelines, and the architectural awareness to build systems that scale across tenancy models and data workloads.\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80,\u0026amp;quot;335572079\u0026amp;quot;:1,\u0026amp;quot;335572080\u0026amp;quot;:0,\u0026amp;quot;335572081\u0026amp;quot;:13291988,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Core Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:320,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Technical Leadership\u0026amp;nbsp;\u0026amp;amp; Code\u0026amp;nbsp;Modernization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead architectural decisions for migrating\u0026amp;nbsp;a\u0026amp;nbsp;legacy\u0026amp;nbsp;single tenant\u0026amp;nbsp;.NET 8\u0026amp;nbsp;application\u0026amp;nbsp;into\u0026amp;nbsp;an existing multitenant framework.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Champion\u0026amp;nbsp;clean\u0026amp;nbsp;code principles and drive technical roadmaps that reduce technical debt while\u0026amp;nbsp;maintaining\u0026amp;nbsp;delivery velocity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Evaluate and introduce tooling, libraries, and frameworks that improve developer experience and system reliability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Mentor junior and mid-level engineers through pairing, design reviews, and structured knowledge-sharing sessions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Code Review \u0026amp;amp; Quality Assurance\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Conduct constructive code reviews that uphold team standards and serve as teaching opportunities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Define and enforce coding standards, naming conventions, and architectural guidelines across the team.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Identify systemic quality issues through review patterns and proactively propose process improvements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Act as a\u0026amp;nbsp;trusted\u0026amp;nbsp;technical reviewer for high-risk or cross-cutting changes before they reach production.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Partner closely\u0026amp;nbsp;with stakeholders\u0026amp;nbsp;to translate business requirements into\u0026amp;nbsp;accurate\u0026amp;nbsp;technical estimates and clear implementation plans.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborate with data engineers on warehouse integrations and backend data pipelines, ensuring scalable and maintainable interfaces.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Work with DevOps and platform teams to define deployment patterns and promote infrastructure-as-code practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Facilitate cross-team alignment through clear written communication, architectural decision records (ADRs), and documentation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Quality Engineering \u0026amp;amp; Testing with TDD\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Apply test-driven development (TDD) as a core engineering discipline, writing unit, integration, and contract tests before implementation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Design and\u0026amp;nbsp;maintain\u0026amp;nbsp;test suites that give the team confidence to refactor and deploy\u0026amp;nbsp;frequently.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Champion\u0026amp;nbsp;a shift-left testing culture by embedding quality practices into every stage of development, not just QA cycles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ensure test coverage benchmarks are defined, tracked, and continuously improved.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Communication \u0026amp;amp; Process Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead sprint ceremonies including planning, retrospectives, and backlog grooming with clarity and accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Produce high-quality technical documentation including runbooks, API contracts, and onboarding guides.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Surface blockers and dependencies early, communicating status and risk proactively to stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Contribute to a culture of psychological safety where candid, constructive feedback is the norm.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Required Qualifications\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:320,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;5+ years of professional software development experience with a focus on .NET.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;.NET\u0026amp;nbsp;proficiency, including ASP.NET Core, Entity Framework Core, and the modern .NET runtime ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Demonstrated experience modernizing legacy web applications — refactoring, re-architecting, or re-platforming from older\u0026amp;nbsp;monolithic web applications to modern platform fabrics.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Solid understanding of CI/CD pipelines, including pipeline design, automated test gating, artifact management, and deployment strategies (blue/green, canary, rolling).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Clear understanding of\u0026amp;nbsp;single-tenancy\u0026amp;nbsp;vs. multi-tenancy architecture patterns and\u0026amp;nbsp;the trade-offs in security, isolation, scalability, and cost.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with test-driven development and a strong testing philosophy covering unit, integration, and end-to-end coverage.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong written and verbal communication skills; able to write clear technical documentation and lead design discussions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:320,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Claude code, Copilot, or the leverage of any AI platform to increase production output\u0026amp;nbsp;is a\u0026amp;nbsp;strong\u0026amp;nbsp;plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with large-scale data warehousing solutions; Google\u0026amp;nbsp;BigQuery\u0026amp;nbsp;experience is a strong plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Frontend experience with Vue.js 3 —\u0026amp;nbsp;component\u0026amp;nbsp;architecture, Composition API, and state management patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Familiarity with observability tooling such as\u0026amp;nbsp;OpenTelemetry, Prometheus, Datadog, or similar.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience working in a platform or multi-product engineering environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4069028004,"name":"Data Services - Product Engineering ","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991323004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152123004,"location":{"name":"Colombia (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2361_International Sales Package","value_type":"single_select"}],"id":5991323004,"updated_at":"2026-05-22T10:41:08-04:00","requisition_id":"FY26T-29-456-233","title":"Senior Software Engineer ","company_name":"Five9","first_published":"2026-05-08T08:18:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;To complement our rapid growth, we are actively looking for a Senior Software Engineer – Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it\u0026#39;s built, deployed, tested and managed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will play a critical role in developing a highly-available, highly-scalable and reliable microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain deep application-level knowledge of existing systems as well as contributing to their overall design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive deep into the software stack to troubleshoot and provide production support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a team of peers, share a passion for what they’re creating and pull your own weight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required skills\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software development experience as part of a Java development team using Spring Framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and building highly available and scalable applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in an engineering field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and hands on skills with Docker, Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advanced degree in an engineering or a business discipline is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4050084004,"name":"Colombia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5918025004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5122215004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5918025004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-33-447-391","title":"Senior Software Engineer - AI Agentic Trust","company_name":"Five9","first_published":"2026-04-10T12:33:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Join us at the forefront of innovation as we build the future of AI. Our team, \u0026lt;strong\u0026gt;AI - Agentic Trust\u0026lt;/strong\u0026gt;, is on a mission to create the world\u0026#39;s leading Agentic Quality Management platform. We are pioneers, thinkers, and builders, dedicated to pushing the boundaries of what\u0026#39;s possible in artificial intelligence. Our mindset is built on a foundation of critical thinking and relentless curiosity—we question everything to ensure we build truly exceptional solutions. If you thrive in a collaborative, team-first environment where your voice is heard and your ideas can shape the future, you belong with us.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As a Senior Software Engineer in the Agentic Trust team, you will be a key architect and builder of our next-generation quality management platform. Your role is to design, develop, and maintain a \u0026lt;strong\u0026gt;highly concurrent, high-throughput platform\u0026lt;/strong\u0026gt; designed for massive scale on Google Cloud Platform (GCP). This isn\u0026#39;t just a coding position; we are looking for a strategic thinker who excels at architecting complex, distributed systems and leveraging the full power of AI-assisted coding tools. You will be instrumental in delivering the core components of a system that will redefine trust and quality in AI agents.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;How You Contribute\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Take a leading role in the design and architecture of cloud-native, distributed systems, applying a critical eye to solve challenges of scale and concurrency.\u0026lt;br\u0026gt;Write high-quality, efficient, and maintainable code in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt;, working with \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;NoSQL\u0026lt;/strong\u0026gt; databases within the \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt; ecosystem.\u0026lt;br\u0026gt;Embrace and champion a \u0026quot;question everything\u0026quot; mindset, actively participating in deep discussions to explore, challenge, and refine requirements.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Masterfully utilize\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI-assisted coding tools (e.g., GitHub Copilot, Claude)\u0026lt;/strong\u0026gt; as a core part of your development workflow, from planning and design to implementation and testing.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Collaborate effectively with all stakeholders, demonstrating exceptional communication skills to align teams and drive projects forward.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Foster a \u0026quot;team-first\u0026quot; culture by actively contributing, sharing knowledge, and working together to achieve collective success.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Take ownership of your work, ensuring that development milestones are met and that our solutions are built to the highest standards of quality and resilience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, Competencies, and Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of professional experience in software engineering, with a strong focus on backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience designing and building highly concurrent, high-throughput distributed systems.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of architectural patterns suited for scalability and resilience, such as \u0026lt;strong\u0026gt;Event-Driven Architecture (EDA), CQRS, and the Outbox Pattern\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;NoSQL\u0026lt;/strong\u0026gt; databases, coupled with knowledge of advanced caching strategies for performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and building solutions on\u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Cloud Platform (GCP)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mandatory, hands-on experience using AI coding assistants\u0026lt;/strong\u0026gt; (e.g., GitHub Copilot, Claude) as an integral part of your development process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong architectural and critical thinking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, team-first mindset with a passion for discussion, exploration, and creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Desirable:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact centers, VoIP, or telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building and managing multi-tenant systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kubernetes and modern CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Relationships\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role reports within the engineering management structure and has no direct reports.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Key stakeholders include:\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI and Product leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering and architecture teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership and senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance and Information Security teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5994251004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5153617004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5994251004,"updated_at":"2026-05-12T09:01:51-04:00","requisition_id":"FY26T-29-451-204","title":"Senior Software Engineer – Backend (Digital) | India","company_name":"Five9","first_published":"2026-05-12T09:01:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1w7gghb\u0026quot; data-start=\u0026quot;525\u0026quot; data-end=\u0026quot;540\u0026quot;\u0026gt;Role Purpose\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;542\u0026quot; data-end=\u0026quot;830\u0026quot;\u0026gt;As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;832\u0026quot; data-end=\u0026quot;1222\u0026quot;\u0026gt;You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1224\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;a0zlgd\u0026quot; data-start=\u0026quot;1359\u0026quot; data-end=\u0026quot;1380\u0026quot;\u0026gt;How You Contribute\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v88dk3\u0026quot; data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;1538\u0026quot;\u0026gt;Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1h6mtb1\u0026quot; data-start=\u0026quot;1539\u0026quot; data-end=\u0026quot;1697\u0026quot;\u0026gt;Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l8y9pf\u0026quot; data-start=\u0026quot;1698\u0026quot; data-end=\u0026quot;1826\u0026quot;\u0026gt;Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kujxkc\u0026quot; data-start=\u0026quot;1827\u0026quot; data-end=\u0026quot;1961\u0026quot;\u0026gt;Troubleshoot and resolve complex production and architectural issues by identifying root causes and implementing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ncugt1\u0026quot; data-start=\u0026quot;1962\u0026quot; data-end=\u0026quot;2087\u0026quot;\u0026gt;Ensure development stays on track, deliverables meet milestones, and solutions align with business and platform objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17bqgfq\u0026quot; data-start=\u0026quot;2088\u0026quot; data-end=\u0026quot;2306\u0026quot;\u0026gt;Collaborate closely with cross-functional teams including product managers, other backend development teams, frontend engineers, and quality assurance to ensure alignment on requirements, functionality, and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kq94hw\u0026quot; data-start=\u0026quot;2307\u0026quot; data-end=\u0026quot;2424\u0026quot;\u0026gt;Follow and contribute to engineering processes, service documentation, technical specifications, and API contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mzsn9u\u0026quot; data-start=\u0026quot;2425\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;Ensure that development stays on track, milestones are met, and the project aligns with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;9dva2v\u0026quot; data-start=\u0026quot;2537\u0026quot; data-end=\u0026quot;2574\u0026quot;\u0026gt;Required Skills and Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x4090l\u0026quot; data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;2638\u0026quot;\u0026gt;5+ years of industry experience in Java backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2gkxe\u0026quot; data-start=\u0026quot;2639\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Strong proficiency with server-side technologies, including:\n\u0026lt;ul data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;khvc0b\u0026quot; data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2740\u0026quot;\u0026gt;REST API design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11ra6q1\u0026quot; data-start=\u0026quot;2743\u0026quot; data-end=\u0026quot;2771\u0026quot;\u0026gt;Microservice architectures\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;e3rsmz\u0026quot; data-start=\u0026quot;2774\u0026quot; data-end=\u0026quot;2814\u0026quot;\u0026gt;Backend frameworks such as Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v9v0zb\u0026quot; data-start=\u0026quot;2817\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Databases (SQL, NoSQL, Redis)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1u52h40\u0026quot; data-start=\u0026quot;2849\u0026quot; data-end=\u0026quot;2961\u0026quot;\u0026gt;Hands-on experience designing and implementing scalable, high-performance microservices that expose REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q733jx\u0026quot; data-start=\u0026quot;2962\u0026quot; data-end=\u0026quot;3062\u0026quot;\u0026gt;Experience solving complex problems that span multiple services, products, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v82qf9\u0026quot; data-start=\u0026quot;3063\u0026quot; data-end=\u0026quot;3183\u0026quot;\u0026gt;Solid understanding of security best practices and the ability to implement measures to protect applications and data.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k3dx8j\u0026quot; data-start=\u0026quot;3184\u0026quot; data-end=\u0026quot;3269\u0026quot;\u0026gt;Ability to work both independently and as part of a collaborative engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3byj2\u0026quot; data-start=\u0026quot;3270\u0026quot; data-end=\u0026quot;3386\u0026quot;\u0026gt;Strong commitment to delivering high-quality, performant, and scalable backend solutions on time and within scope.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kcgbe6\u0026quot; data-start=\u0026quot;3387\u0026quot; data-end=\u0026quot;3472\u0026quot;\u0026gt;Proven ability to mentor other developers through direct guidance and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kld9mz\u0026quot; data-start=\u0026quot;3473\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;Bachelor’s degree (or equivalent) in a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1dzxobo\u0026quot; data-start=\u0026quot;3536\u0026quot; data-end=\u0026quot;3563\u0026quot;\u0026gt;Desirable Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8z4udr\u0026quot; data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3695\u0026quot;\u0026gt;Experience with Google Cloud Platform (GCP), Kubernetes, build tools (Gradle preferred), and CI/CD pipelines (GitLab preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6z5nhd\u0026quot; data-start=\u0026quot;3696\u0026quot; data-end=\u0026quot;3745\u0026quot;\u0026gt;Experience with event-driven messaging systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a30qdd\u0026quot; data-start=\u0026quot;3746\u0026quot; data-end=\u0026quot;3871\u0026quot;\u0026gt;Experience with contact center technologies, including IVR, Virtual Agents, VoIP, and telecommunications service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4rvt0q\u0026quot; data-start=\u0026quot;3872\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;Experience with AI development tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;5mzgfl\u0026quot; data-start=\u0026quot;3913\u0026quot; data-end=\u0026quot;3932\u0026quot;\u0026gt;Key Stakeholders\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j81v6o\u0026quot; data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;3966\u0026quot;\u0026gt;Service owners and their teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1r49x4m\u0026quot; data-start=\u0026quot;3967\u0026quot; data-end=\u0026quot;4011\u0026quot;\u0026gt;Technical leadership and senior management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kpkxmn\u0026quot; data-start=\u0026quot;4012\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5989670004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151259004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5989670004,"updated_at":"2026-05-29T14:14:23-04:00","requisition_id":"FY26-33-448-440","title":"Senior Software Engineer - Frontend - Core Design System","company_name":"Five9","first_published":"2026-05-06T12:05:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library.\u0026lt;br\u0026gt;We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.\u0026lt;br\u0026gt;Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role purpose\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role of a Sr Software Engineer– Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is a necessity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you contribute\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Act as technical lead, driving engineering standards while overseeing day-to-day team workload and priorities, and supporting the team\u0026#39;s growth through mentorship.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Reusable, Responsive, and WCAG Accessible components for our design system and web applications. Translate Figma designs into component code to align with design specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and Organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously Improve our React component library with the latest in frontend packages, patterns, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Seamless Deployment by implementing CI/CD unit tests, integration tests, and visual regression tests, publish, and communicate component library enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with our cross-functional teams including the design team, product managers, UI Architects, and other frontend developers to build new components and make improvements to existing components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate and Propose standards, best practices, and guidelines, to ensure high-quality scalable and maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and Support other team members with quality-focused code reviews, strategic planning, and knowledge-sharing approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills, competencies and qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of post-internship experience with React and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with component libraries, design systems, and design tokens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a keen-eye with attention to detail, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Web Content Accessibility Guidelines (WCAG).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend tooling and migration (preferably Vite and Codemod)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with testing (e.g. React Testing Library, Enzyme, Cypress, Chromatic).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with designers using Figma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree (or equivalent) in relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Desirable:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tokens Studio and Style Dictionary for managing Design Tokens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Storybook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with bundlers (e.g. Rollup),\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CORS, CDNs, i18n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flexi Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5994398004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5153685004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5994398004,"updated_at":"2026-05-12T11:06:40-04:00","requisition_id":"FY26T-29-451-225","title":"Senior Software Engineer – Frontend (Digital)","company_name":"Five9","first_published":"2026-05-12T11:06:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How You Contribute\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, responsive, and WCAG-accessible components for our design system and web applications. Translate Figma designs into component code aligned with design specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve our React component library with the latest frontend packages, patterns, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless deployment by implementing CI/CD, unit tests, integration tests, and visual regression tests; publish and communicate component library enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams including the design team, product managers, UI architects, and frontend developers to build new components and enhance existing components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and propose standards, best practices, and guidelines to ensure high-quality, scalable, and maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support team members through quality-focused code reviews, strategic planning, and knowledge-sharing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Required Skills and Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;5+ years of post-internship experience with React and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with component libraries, design systems, and design tokens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Web Content Accessibility Guidelines (WCAG).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend tooling and migration, preferably Vite and Codemod.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with testing frameworks and tools such as React Testing Library, Enzyme, Cypress, and Chromatic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with designers using Figma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree (or equivalent) in a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Desirable Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tokens Studio and Style Dictionary for managing Design Tokens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Storybook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with bundlers such as Rollup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CORS, CDNs, and i18n.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5969510004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5141971004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5969510004,"updated_at":"2026-05-24T05:11:26-04:00","requisition_id":"FY26-28-404-392, FY26-28-404-394 \u0026 FY26-28-404-395, FY26-28-404-375","title":"Senior Software Engineer in AI - Java Spring, Backend","company_name":"Five9","first_published":"2026-04-14T05:18:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Software Engineer in AI\u0026amp;nbsp;- Java Spring, backend\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. Our innovative AI team is seeking a talented and experienced Senior Full Stack Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will have the opportunity to integrate with AI technologies from vendors like Azure, OpenAI, Google, Databricks, IBM, and Amazon, and thus receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of an agile team developing a scalable, highly available application platform using modern PaaS platforms such as GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing Java Spring Framework, Spring Boot and reactive programming pattern for creation of highly scalable, robust microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate and contribute to requirements analysis and feature grooming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how to leverage PaaS components, such as message buses, cloud functions (lambdas), and noSQL databases when developing software in order to achieve scalability, reliability, and operability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end feature development from UI implementation all the way through the middleware and backend platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and communicate clearly architecture and implementation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have ownership of your code in production, including on-call, troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; – \u0026lt;strong\u0026gt;Spring Framework\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Spring Boot\u0026lt;/strong\u0026gt;, reactive programming (desirably, but not required to have experience with rxjava or similar) and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;PaaS hosted relational\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;no-SQL databases (mySQL, BigQuery, DataStore, etc)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vibe coding using different AI tools like Claud Code,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing automated test cases with modern tools such as Junit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operational code ownership – on-call, troubleshooting, uptime.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying design patterns and separating concerns in a distributed system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Web Technologies (HTML, CSS, DOM, JavaScript) and web standards (HTML5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with client-side JavaScript Toolkits such as React is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience working within an Agile/Scrum team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proactive communication skills, both verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage data pipelines to process AI-generated insights, ensuring reliable data flow, quality, and actionable outputs for decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI skills in speech recognition and natural language processing are a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center software is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6013740004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5162066004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6013740004,"updated_at":"2026-06-04T11:37:45-04:00","requisition_id":"FY26-29-430-350","title":"Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery","company_name":"Five9","first_published":"2026-06-04T04:05:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To complement our rapid growth, we are actively looking for a talented and experienced\u0026amp;nbsp;Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery\u0026amp;nbsp;to join our team. You will own the product roadmap for the capabilities that allow the largest, most operationally complex enterprise customers to deploy, configure, and operate Five9’s Intelligent CX Platform at scale- covering everything from provisioning automation and multi-tenant resource governance to release orchestration, observability pipelines, and compliance-ready data residency controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work at the intersection of engineering, professional services, and enterprise architecture, translating deep technical complexity into a coherent product strategy that directly governs how multiple marquee enterprise customers go live, stay healthy, and expand on Five9. You will own decisions that affect reliability SLAs, deployment velocity, and the configuration governance models that let enterprise organizations manage thousands of agents across business units, geographies, and regulations. If you have built platform products that engineers and enterprise architects respect - and you can hold your own in a whiteboard session on tenant isolation, entitlement enforcement, shared object pools - this role was designed for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Roadmap. Own and evolve the roadmap for Core CCaaS Application Scale and Enterprise Delivery, from multi-tenant federated architecture improvements and shared objects governance to enterprise onboarding automation and configuration management - translating technical discoveries and voice-of-customer signals into a prioritized, outcome-driven backlog that engineering leads and executives can both align to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing Operations at Scale. Lead discovery and requirements definition for configuration-at-scale features: hierarchical object inheritance models, configuration templates, bulk changes, and tenant-level override controls that allow administrators to manage complex routing, skills, campaigns, and IVR logic across hundreds of queues and thousands of agents without per-object manual overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architecture Partnership. Partner with solution architects to review technical designs for multi-tenant platform changes, ensuring that new capabilities maintain logical tenant isolation, enforce entitlement boundaries, and support the resource allocation strategies - shared agent pools, concurrent licensing metering, dynamic capacity allocation - that underpin Five9’s enterprise commercial model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability \u0026amp;amp; Operations. Own the observability and operational health product surface: define requirements for platform telemetry coverage (metrics, distributed tracing, structured logging), drive the build-out of customer-facing health dashboards and SLA reporting, and ensure engineering teams instrument new capabilities to Five9’s internal observability standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Documentation. Write clear, technically precise PRDs, API design briefs, and acceptance criteria that engineering leads can implement without repeated clarification; maintain living documentation for platform architecture decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics Ownership. Drive product goals, KPI ownership, and metric instrumentation for platform-scale outcomes: enterprise onboarding cycle time, configuration incidents, and product latency etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritization Rigor. Apply rigorous prioritization frameworks - RICE scoring, MoSCoW tiering, opportunity scoring models - to maintain a defensible, stack-ranked backlog across competing demands from professional services, customer success escalations, enterprise deal requirements, and long-term product sustainability investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voice of Customer. Synthesize voice-of-customer intelligence across the enterprise portfolio - structure and maintain a living repository of enterprise customer pain points, workarounds, and unmet platform needs, and present quarterly findings to product leadership with supporting data and recommended roadmap adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-team leadership. Lead cross-functional core team sessions to achieve common goals from concept to development to launch and early customer adoption\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in technical product management focused on platform, infrastructure, or developer-facing products at a B2B SaaS company; you have shipped platform capabilities - not just features - that other teams or enterprise customers build on top of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency in cloud-native platform concepts sufficient to participate meaningfully in technical design reviews, not just read the output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing matrix relationships as a product lead: you have run discovery sessions with architects, presented roadmaps to leaders, and navigated the organizational complexity of review processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and owning product metrics end-to-end: you know how to instrument a feature for measurement at the time of design, not as an afterthought; you have written goals that connect reliability improvements to business outcomes, and you can defend prioritization decisions with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency writing technical specifications that engineers trust: structured PRDs with explicit data models, API needs, edge-case handling, and acceptance criteria written at a level of detail that reduces back-and-forth without prescribing implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of operator/implementer partners is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of contact center, unified communications, or collaboration applications is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User focused, self-starter, assertive and result-oriented individual who demonstrates ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator with strong interpersonal skills to collaborate with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and uncover key objectives to be achieved for the product\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in engineering or technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advanced degree in engineering or a business discipline is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6012351004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5161656004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6012351004,"updated_at":"2026-06-03T10:44:21-04:00","requisition_id":"FY26-33-430-145","title":"Senior Technical Product Manager - Scale Tools for Implementation Partners","company_name":"Five9","first_published":"2026-06-03T10:17:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager to join our team. Five9’s partner ecosystem is a key delivery channel for large, most complex enterprise CCaaS deployments in the world. These partners run multi-month, multi-million-dollar contact center transformation programs on behalf of enterprise clients, and the speed, reliability, and quality of those deployments depend directly on the tooling Five9 provides. This role is to evolve the partner tooling capabilities and make them future ready. You will own the product strategy and roadmap for the full suite of capabilities that partners use to deploy, configure, monitor, and support Five9: portals, implementation automation APIs, sandbox and pre-production environment management, partner-facing monitoring and health dashboards, support escalation tooling to deliver Five9 at enterprise scale. You will be the product owner for Five9’s partner experience layer - the developer-facing and delivery-facing surface that sits between Five9’s platform and the partners architect/engineer configuring large scale deployments. If you have built developer or partner tooling from platform perspective and understand the operational realities of software implementations, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Ownership.\u0026lt;/strong\u0026gt; Own and evolve the end-to-end partner implementation tooling roadmap - spanning portal capabilities, provisioning and configuration, sandbox environment management, deployment automation frameworks, partner monitoring dashboards, and support escalation tooling - with a clear prioritization rationale tied to measurable reductions in partner delivery cost and cycle time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sandbox \u0026amp;amp; Pre-Production Environments\u0026lt;/strong\u0026gt;. Define the self-service lifecycle for partner sandbox provisioning (request, configure, extend, teardown) and needs to build and test integration scripts required for deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Monitoring \u0026amp;amp; Health\u0026lt;/strong\u0026gt;. Define partner-facing monitoring and operational health tooling: real-time tenant health dashboards accessible to partner managed services teams, SLA attainment reporting APIs, alert webhook integrations that feed into partner NOC tooling (ServiceNow, PagerDuty).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Documentation\u0026lt;/strong\u0026gt;. Write precise, implementation-ready API design briefs, partner-facing technical documentation standards, and PRDs that distinguish between the tooling Five9 builds and the integration patterns Five9 expects partners to follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics \u0026amp;amp; Goals\u0026lt;/strong\u0026gt;. Define goals and own the metrics that measure partner tooling effectiveness: partner time-to-first-successful-deployment, sandbox-to-production configuration score, support ticket volume per deployment, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prioritization Rigor\u0026lt;/strong\u0026gt;. Apply rigorous prioritization frameworks - RICE scoring, MoSCoW tiering, opportunity scoring models - to maintain a defensible, stack-ranked backlog across competing demands from professional services, customer success escalations, enterprise deal requirements, and long-term platform sustainability investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Voice of partner\u0026lt;/strong\u0026gt;. Synthesize voice-of-partner intelligence across the enterprise portfolio: structure and maintain a living repository of pain points, workarounds, and unmet needs, and present quarterly findings to product leadership with supporting data and recommended roadmap adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-team leadership\u0026lt;/strong\u0026gt;. Lead cross-functional core team sessions to achieve common goals from concept to development to launch and early customer adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in technical product management focused on developer tools, partner-facing APIs, platform SDKs, or systems integrator enablement tooling at a B2B SaaS company; you have shipped tooling that external technical users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a partner or developer portal product: you have defined the information architecture, access control model, content governance framework, and self-service workflow design for a portal used by external technical users at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency in cloud-native platform concepts sufficient to participate meaningfully in technical design reviews, not just read the output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing matrix relationships as a product lead: you have run discovery sessions with architects, presented roadmaps to leaders, and navigated the organizational complexity of review processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with monitoring and observability tooling: you have defined requirements for partner-facing health dashboards, alert webhook specifications, or SLA reporting APIs that integrate with external NOC platforms such as ServiceNow, PagerDuty, or Splunk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and owning product metrics end-to-end: you know how to instrument a feature for measurement at the time of design, not as an afterthought.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency writing technical specifications that engineers trust: structured PRDs with explicit data models, API needs, edge-case handling, and acceptance criteria written at a level of detail that reduces back-and-forth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of contact center, unified communications, or collaboration applications is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User focused, self-starter, assertive and result-oriented individual who demonstrates ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator with strong interpersonal skills to collaborate with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and uncover key objectives to be achieved for the product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in engineering or technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advanced degree in engineering or a business discipline is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flex Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5831029004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5065457004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5831029004,"updated_at":"2026-05-26T18:18:47-04:00","requisition_id":"FY26-2-478-321","title":"Site Reliability Engineer","company_name":"Five9","first_published":"2026-03-18T17:09:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Observability Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Duties:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced troubleshooting of performance issues related to Linux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain CI/CD pipeline for developer code in Gitlab\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support developers with deploying and maintaining application servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create / Update Ansible code for configuration management of third-party applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create / Update Terraform code for management of infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Subject Matter Expert for the Observability stack\u0026lt;/strong\u0026gt;, answering questions from other teams on how to use the tools we provide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and training to junior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Participate in 24x7 On Call support rotating weekly between Observability Engineers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work US based daytime hours\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Requirements:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate to advanced scripting abilities ( Bash / Python )\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;2+ \u0026amp;nbsp;years experience with Infrastructure as Code tools such as Terraform\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;2+ years experience with Configuration as Code tools such as Ansible\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ \u0026amp;nbsp;years experience with Grafana \u0026lt;/strong\u0026gt;or a similar a Dashboarding tool\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ \u0026amp;nbsp;years experience with \u0026lt;strong\u0026gt;Observability tools\u0026lt;/strong\u0026gt; such as:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics:\u0026lt;/strong\u0026gt; Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Logs:\u0026lt;/strong\u0026gt; Loki / Elasticsearch / Splunk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tracing/APM:\u0026lt;/strong\u0026gt; Tempo / New Relic / AppDynamics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;2+ \u0026amp;nbsp;years experience with public cloud operators specifically GCP and AWS\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ \u0026amp;nbsp;years experience with \u0026lt;strong\u0026gt;Kubernetes and docker\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ \u0026amp;nbsp;years experience with Kafka\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with git and standard processes (branching and merge/pull request) for collaborative version control\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Company stocks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Annual merit increase based on performance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;15% night shift differential pay\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Paid Leave with Cash Conversion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;HMO with free dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Retirement Plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Life Insurance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5679254004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4993679004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5679254004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25N-29-421-507","title":"Software Architect","company_name":"Five9","first_published":"2025-12-09T05:43:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We are seeking a highly skilled Software Architect to design and guide the development of cloud-native, scalable, and resilient microservices. The ideal candidate will have deep technical expertise in distributed systems, event-driven architectures, and modern data platforms, and will play a critical role in setting the technical direction and architecture strategy for backend systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect end-to-end solutions for cloud-native applications with a strong focus on scalability, availability, performance, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and oversee the development of microservices architectures, ensuring clean service boundaries, loose coupling, and high maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and guide the adoption of message queueing and streaming platforms (e.g., Kafka, Redis Streams, RabbitMQ) for event-driven communication and real-time processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and optimize data storage solutions, including distributed databases (e.g., Citus, PostgreSQL, Snowflake) to meet high availability and scalability requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering teams to define architecture blueprints, reference implementations, and technical standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform architecture reviews, provide hands-on technical guidance, and ensure adherence to best practices in code quality, testing, observability, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate new technologies, frameworks, and tools; recommend and drive technology adoption aligned with long-term architectural goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with DevOps, SRE, and security teams to ensure efficient CI/CD, infrastructure automation, and secure system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide architectural support for customer-facing issues, performance bottlenecks, and production incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for domain-driven design (DDD), API-first design, and event-driven patterns across the engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in software development, with 3+ years as a Software Architect or in a similar architectural leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in designing and deploying cloud-native applications using AWS, Azure, or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of microservices patterns, REST/gRPC APIs, and asynchronous communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with streaming and messaging platforms such as Apache Kafka, Redis Streams, RabbitMQ, or Amazon Kinesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in distributed databases like Citus, Snowflake, PostgreSQL, Cassandra, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of containerization and orchestration (e.g., Docker, Kubernetes, Helm).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with DevOps practices, including infrastructure as code (e.g., Terraform) and CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, ELK stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on scalability, performance tuning, reliability, and security best practices in architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;Experience with event sourcing, CQRS, or real-time data processing architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;Familiarity with data pipelines, ETL workflows, and big data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;.net experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;Understanding of multi-tenant SaaS architectures and compliance requirements (e.g., GDPR, SOC2).\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;Prior experience with technical mentoring, code reviews, and engineering process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6003517004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157925004,"location":{"name":"Porto, Portugal (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6003517004,"updated_at":"2026-05-22T06:57:55-04:00","requisition_id":"FY26-33-448-470","title":"Software Engineer II - Backend","company_name":"Five9","first_published":"2026-05-22T06:57:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-section-id=\u0026quot;1w7gghb\u0026quot; data-start=\u0026quot;525\u0026quot; data-end=\u0026quot;540\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Purpose\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;542\u0026quot; data-end=\u0026quot;830\u0026quot;\u0026gt;As a Software Engineer II on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;832\u0026quot; data-end=\u0026quot;1222\u0026quot;\u0026gt;You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1224\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;a0zlgd\u0026quot; data-start=\u0026quot;1359\u0026quot; data-end=\u0026quot;1380\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;a0zlgd\u0026quot; data-start=\u0026quot;1359\u0026quot; data-end=\u0026quot;1380\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You Contribute\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v88dk3\u0026quot; data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;1538\u0026quot;\u0026gt;Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1h6mtb1\u0026quot; data-start=\u0026quot;1539\u0026quot; data-end=\u0026quot;1697\u0026quot;\u0026gt;Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l8y9pf\u0026quot; data-start=\u0026quot;1698\u0026quot; data-end=\u0026quot;1826\u0026quot;\u0026gt;Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kujxkc\u0026quot; data-start=\u0026quot;1827\u0026quot; data-end=\u0026quot;1961\u0026quot;\u0026gt;Troubleshoot and resolve complex production and architectural issues by identifying root causes and implementing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ncugt1\u0026quot; data-start=\u0026quot;1962\u0026quot; data-end=\u0026quot;2087\u0026quot;\u0026gt;Ensure development stays on track, deliverables meet milestones, and solutions align with business and platform objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17bqgfq\u0026quot; data-start=\u0026quot;2088\u0026quot; data-end=\u0026quot;2306\u0026quot;\u0026gt;Collaborate closely with cross-functional teams including product managers, other backend development teams, frontend engineers, and quality assurance to ensure alignment on requirements, functionality, and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kq94hw\u0026quot; data-start=\u0026quot;2307\u0026quot; data-end=\u0026quot;2424\u0026quot;\u0026gt;Follow and contribute to engineering processes, service documentation, technical specifications, and API contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mzsn9u\u0026quot; data-start=\u0026quot;2425\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;Ensure that development stays on track, milestones are met, and the project aligns with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;9dva2v\u0026quot; data-start=\u0026quot;2537\u0026quot; data-end=\u0026quot;2574\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;9dva2v\u0026quot; data-start=\u0026quot;2537\u0026quot; data-end=\u0026quot;2574\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Skills and Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x4090l\u0026quot; data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;2638\u0026quot;\u0026gt;3+ years of industry experience in Java backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2gkxe\u0026quot; data-start=\u0026quot;2639\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Strong proficiency with server-side technologies, including:\n\u0026lt;ul data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;khvc0b\u0026quot; data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2740\u0026quot;\u0026gt;REST API design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11ra6q1\u0026quot; data-start=\u0026quot;2743\u0026quot; data-end=\u0026quot;2771\u0026quot;\u0026gt;Microservice architectures\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;e3rsmz\u0026quot; data-start=\u0026quot;2774\u0026quot; data-end=\u0026quot;2814\u0026quot;\u0026gt;Backend frameworks such as Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v9v0zb\u0026quot; data-start=\u0026quot;2817\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Databases (SQL, NoSQL, Redis)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1u52h40\u0026quot; data-start=\u0026quot;2849\u0026quot; data-end=\u0026quot;2961\u0026quot;\u0026gt;Hands-on experience designing and implementing scalable, high-performance microservices that expose REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q733jx\u0026quot; data-start=\u0026quot;2962\u0026quot; data-end=\u0026quot;3062\u0026quot;\u0026gt;Experience solving complex problems that span multiple services, products, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v82qf9\u0026quot; data-start=\u0026quot;3063\u0026quot; data-end=\u0026quot;3183\u0026quot;\u0026gt;Solid understanding of security best practices and the ability to implement measures to protect applications and data.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k3dx8j\u0026quot; data-start=\u0026quot;3184\u0026quot; data-end=\u0026quot;3269\u0026quot;\u0026gt;Ability to work both independently and as part of a collaborative engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3byj2\u0026quot; data-start=\u0026quot;3270\u0026quot; data-end=\u0026quot;3386\u0026quot;\u0026gt;Strong commitment to delivering high-quality, performant, and scalable backend solutions on time and within scope.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kcgbe6\u0026quot; data-start=\u0026quot;3387\u0026quot; data-end=\u0026quot;3472\u0026quot;\u0026gt;Proven ability to mentor other developers through direct guidance and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kld9mz\u0026quot; data-start=\u0026quot;3473\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;Bachelor’s degree (or equivalent) in a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;1dzxobo\u0026quot; data-start=\u0026quot;3536\u0026quot; data-end=\u0026quot;3563\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;1dzxobo\u0026quot; data-start=\u0026quot;3536\u0026quot; data-end=\u0026quot;3563\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Desirable Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8z4udr\u0026quot; data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3695\u0026quot;\u0026gt;Experience with Google Cloud Platform (GCP), Kubernetes, build tools (Gradle preferred), and CI/CD pipelines (GitLab preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6z5nhd\u0026quot; data-start=\u0026quot;3696\u0026quot; data-end=\u0026quot;3745\u0026quot;\u0026gt;Experience with event-driven messaging systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a30qdd\u0026quot; data-start=\u0026quot;3746\u0026quot; data-end=\u0026quot;3871\u0026quot;\u0026gt;Experience with contact center technologies, including IVR, Virtual Agents, VoIP, and telecommunications service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4rvt0q\u0026quot; data-start=\u0026quot;3872\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;Experience with AI development tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;5mzgfl\u0026quot; data-start=\u0026quot;3913\u0026quot; data-end=\u0026quot;3932\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-section-id=\u0026quot;5mzgfl\u0026quot; data-start=\u0026quot;3913\u0026quot; data-end=\u0026quot;3932\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j81v6o\u0026quot; data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;3966\u0026quot;\u0026gt;Service owners and their teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1r49x4m\u0026quot; data-start=\u0026quot;3967\u0026quot; data-end=\u0026quot;4011\u0026quot;\u0026gt;Technical leadership and senior management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kpkxmn\u0026quot; data-start=\u0026quot;4012\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five9 Shares\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus Scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% Flex Benefit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meal Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;25 day Annual Leave + Public Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4032484004,"name":"Portugal","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5979929004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5146252004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5979929004,"updated_at":"2026-04-23T09:37:52-04:00","requisition_id":"FY26T-29-404-249","title":"Software Engineer- II | Backend Developer | India","company_name":"Five9","first_published":"2026-04-23T09:37:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Role Overview\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design, build, and\u0026amp;nbsp;operate\u0026amp;nbsp;the server-side systems that power our screen recording platform. This role focuses on developing scalable, reliable backend services and APIs that support recording session orchestration, large file ingestion, and secure data handling. You will be a core contributor to a Java-based, cloud-native\u0026amp;nbsp;microservices\u0026amp;nbsp;architecture that supports real-time and asynchronous workloads at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Service \u0026amp;amp; API Development\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop and\u0026amp;nbsp;maintain\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;backend services using Java and Spring Boot\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;for well-defined modules.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build and enhance\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;RESTful APIs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;for platform features such as session lifecycle, uploads, and user management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;file and chunk upload workflows\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;with basic retry and error handling mechanisms (following existing patterns).\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;cloud-managed databases\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to ensure efficient data storage and retrieval.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Integrate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;authentication and authorization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;mechanisms using established frameworks and guidelines.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Architecture, Quality \u0026amp;amp; Reliability\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop a solid understanding of the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;existing microservices architecture\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and service interactions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;low-to-medium complexity design discussions\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;within the team.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Write\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;clean, modular, and testable code\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;with\u0026amp;nbsp;appropriate unit\u0026amp;nbsp;and integration tests.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Actively\u0026amp;nbsp;participate\u0026amp;nbsp;in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;code reviews\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, both giving and incorporating feedback.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;basic logging, metrics, and monitoring hooks\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;as per team standards.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify\u0026amp;nbsp;and fix\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;performance bottlenecks\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;in owned components.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Data Handling \u0026amp;amp; Reliability\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;reliable data handling logic\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;(e.g., retries, validation, error handling) using established patterns.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;data consistency and correctness\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;within owned services.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;8\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Handle\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;moderate-scale data flows\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;with guidance on edge cases (e.g., partial failures, duplication).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Collaboration \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate closely with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;frontend, desktop, and backend engineers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to deliver features end-to-end.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Participate in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;sprint planning, task breakdown, and estimation\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;progress, blockers, and risks\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;clearly and proactively.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work with QA and product teams to ensure\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;feature completeness and quality\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Incident Handling \u0026amp;amp; Debugging\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist\u0026amp;nbsp;in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;incident response and root cause analysis\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;for production issues.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fix bugs and ensure proper\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;regression coverage\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Escalate complex issues appropriately with sufficient context.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Technical Stack\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Language\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;: Java\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Frameworks\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;: Spring Boot, Spring Security, Spring Data\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cloud\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;: Google Cloud Platform (GCP) or Amazon Web Services (AWS)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Databases\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NoSQL (e.g., Google Cloud Datastore, DynamoDB)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Relational (e.g., PostgreSQL, MySQL)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Messaging \u0026amp;amp; Async Processing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Pub/Sub, Kafka, or similar distributed messaging systems\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Testing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;JUnit, Mockito, Spring Test\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Containerization \u0026amp;amp; Orchestration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Docker, Kubernetes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Required Qualifications\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;3+ years of experience in backend software development.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong proficiency in Java and the Spring Boot ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience designing and implementing RESTful APIs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with cloud platforms (GCP or AWS).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with both SQL and NoSQL databases.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Solid understanding of testing, debugging, and production readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:40,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5994337004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5153657004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5994337004,"updated_at":"2026-05-12T10:32:35-04:00","requisition_id":"FY26T-29-451-234","title":"Software Engineer II (Backend -Digital) | India","company_name":"Five9","first_published":"2026-05-12T10:32:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1w7gghb\u0026quot; data-start=\u0026quot;525\u0026quot; data-end=\u0026quot;540\u0026quot;\u0026gt;Role Purpose\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;542\u0026quot; data-end=\u0026quot;830\u0026quot;\u0026gt;As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;832\u0026quot; data-end=\u0026quot;1222\u0026quot;\u0026gt;You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1224\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;a0zlgd\u0026quot; data-start=\u0026quot;1359\u0026quot; data-end=\u0026quot;1380\u0026quot;\u0026gt;How You Contribute\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v88dk3\u0026quot; data-start=\u0026quot;1382\u0026quot; data-end=\u0026quot;1538\u0026quot;\u0026gt;Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1h6mtb1\u0026quot; data-start=\u0026quot;1539\u0026quot; data-end=\u0026quot;1697\u0026quot;\u0026gt;Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l8y9pf\u0026quot; data-start=\u0026quot;1698\u0026quot; data-end=\u0026quot;1826\u0026quot;\u0026gt;Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kujxkc\u0026quot; data-start=\u0026quot;1827\u0026quot; data-end=\u0026quot;1961\u0026quot;\u0026gt;Troubleshoot and resolve complex production and architectural issues by identifying root causes and implementing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ncugt1\u0026quot; data-start=\u0026quot;1962\u0026quot; data-end=\u0026quot;2087\u0026quot;\u0026gt;Ensure development stays on track, deliverables meet milestones, and solutions align with business and platform objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17bqgfq\u0026quot; data-start=\u0026quot;2088\u0026quot; data-end=\u0026quot;2306\u0026quot;\u0026gt;Collaborate closely with cross-functional teams including product managers, other backend development teams, frontend engineers, and quality assurance to ensure alignment on requirements, functionality, and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kq94hw\u0026quot; data-start=\u0026quot;2307\u0026quot; data-end=\u0026quot;2424\u0026quot;\u0026gt;Follow and contribute to engineering processes, service documentation, technical specifications, and API contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mzsn9u\u0026quot; data-start=\u0026quot;2425\u0026quot; data-end=\u0026quot;2535\u0026quot;\u0026gt;Ensure that development stays on track, milestones are met, and the project aligns with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;9dva2v\u0026quot; data-start=\u0026quot;2537\u0026quot; data-end=\u0026quot;2574\u0026quot;\u0026gt;Required Skills and Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x4090l\u0026quot; data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;2638\u0026quot;\u0026gt;3+ years of industry experience in Java backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2gkxe\u0026quot; data-start=\u0026quot;2639\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Strong proficiency with server-side technologies, including:\n\u0026lt;ul data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;khvc0b\u0026quot; data-start=\u0026quot;2704\u0026quot; data-end=\u0026quot;2740\u0026quot;\u0026gt;REST API design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11ra6q1\u0026quot; data-start=\u0026quot;2743\u0026quot; data-end=\u0026quot;2771\u0026quot;\u0026gt;Microservice architectures\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;e3rsmz\u0026quot; data-start=\u0026quot;2774\u0026quot; data-end=\u0026quot;2814\u0026quot;\u0026gt;Backend frameworks such as Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v9v0zb\u0026quot; data-start=\u0026quot;2817\u0026quot; data-end=\u0026quot;2848\u0026quot;\u0026gt;Databases (SQL, NoSQL, Redis)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1u52h40\u0026quot; data-start=\u0026quot;2849\u0026quot; data-end=\u0026quot;2961\u0026quot;\u0026gt;Hands-on experience designing and implementing scalable, high-performance microservices that expose REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q733jx\u0026quot; data-start=\u0026quot;2962\u0026quot; data-end=\u0026quot;3062\u0026quot;\u0026gt;Experience solving complex problems that span multiple services, products, or distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v82qf9\u0026quot; data-start=\u0026quot;3063\u0026quot; data-end=\u0026quot;3183\u0026quot;\u0026gt;Solid understanding of security best practices and the ability to implement measures to protect applications and data.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k3dx8j\u0026quot; data-start=\u0026quot;3184\u0026quot; data-end=\u0026quot;3269\u0026quot;\u0026gt;Ability to work both independently and as part of a collaborative engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3byj2\u0026quot; data-start=\u0026quot;3270\u0026quot; data-end=\u0026quot;3386\u0026quot;\u0026gt;Strong commitment to delivering high-quality, performant, and scalable backend solutions on time and within scope.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kcgbe6\u0026quot; data-start=\u0026quot;3387\u0026quot; data-end=\u0026quot;3472\u0026quot;\u0026gt;Proven ability to mentor other developers through direct guidance and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kld9mz\u0026quot; data-start=\u0026quot;3473\u0026quot; data-end=\u0026quot;3534\u0026quot;\u0026gt;Bachelor’s degree (or equivalent) in a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1dzxobo\u0026quot; data-start=\u0026quot;3536\u0026quot; data-end=\u0026quot;3563\u0026quot;\u0026gt;Desirable Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8z4udr\u0026quot; data-start=\u0026quot;3565\u0026quot; data-end=\u0026quot;3695\u0026quot;\u0026gt;Experience with Google Cloud Platform (GCP), Kubernetes, build tools (Gradle preferred), and CI/CD pipelines (GitLab preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6z5nhd\u0026quot; data-start=\u0026quot;3696\u0026quot; data-end=\u0026quot;3745\u0026quot;\u0026gt;Experience with event-driven messaging systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a30qdd\u0026quot; data-start=\u0026quot;3746\u0026quot; data-end=\u0026quot;3871\u0026quot;\u0026gt;Experience with contact center technologies, including IVR, Virtual Agents, VoIP, and telecommunications service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4rvt0q\u0026quot; data-start=\u0026quot;3872\u0026quot; data-end=\u0026quot;3911\u0026quot;\u0026gt;Experience with AI development tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;5mzgfl\u0026quot; data-start=\u0026quot;3913\u0026quot; data-end=\u0026quot;3932\u0026quot;\u0026gt;Key Stakeholders\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j81v6o\u0026quot; data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;3966\u0026quot;\u0026gt;Service owners and their teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1r49x4m\u0026quot; data-start=\u0026quot;3967\u0026quot; data-end=\u0026quot;4011\u0026quot;\u0026gt;Technical leadership and senior management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kpkxmn\u0026quot; data-start=\u0026quot;4012\u0026quot; data-end=\u0026quot;4031\u0026quot;\u0026gt;Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5994372004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5153672004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5994372004,"updated_at":"2026-05-12T10:46:46-04:00","requisition_id":"FY26T-29-451-237","title":"Software Engineer II (Frontend-Digital) | India","company_name":"Five9","first_published":"2026-05-12T10:46:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How You Contribute\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Build reusable, responsive, and WCAG-accessible components for our design system and web applications. Translate Figma designs into component code aligned with design specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve our React component library with the latest frontend packages, patterns, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless deployment by implementing CI/CD, unit tests, integration tests, and visual regression tests; publish and communicate component library enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams including the design team, product managers, UI architects, and frontend developers to build new components and enhance existing components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and propose standards, best practices, and guidelines to ensure high-quality, scalable, and maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support team members through quality-focused code reviews, strategic planning, and knowledge-sharing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Required Skills and Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;3+ years of post-internship experience with React and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with component libraries, design systems, and design tokens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Web Content Accessibility Guidelines (WCAG).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend tooling and migration, preferably Vite and Codemod.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with testing frameworks and tools such as React Testing Library, Enzyme, Cypress, and Chromatic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with designers using Figma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree (or equivalent) in a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Desirable Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tokens Studio and Style Dictionary for managing Design Tokens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Storybook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with bundlers such as Rollup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CORS, CDNs, and i18n.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5840323004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5069966004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5840323004,"updated_at":"2026-04-24T09:11:36-04:00","requisition_id":"FY26T-29-447-242","title":"Software Engineer II – Global Voice (C++) | India","company_name":"Five9","first_published":"2026-03-31T06:13:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;176\u0026quot; data-end=\u0026quot;436\u0026quot;\u0026gt;Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;438\u0026quot; data-end=\u0026quot;850\u0026quot;\u0026gt;Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;852\u0026quot; data-end=\u0026quot;875\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;852\u0026quot; data-end=\u0026quot;873\u0026quot;\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;876\u0026quot; data-end=\u0026quot;1214\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lypxq9\u0026quot; data-start=\u0026quot;876\u0026quot; data-end=\u0026quot;937\u0026quot;\u0026gt;Participate in an Agile Scrum team that practices DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v5yi33\u0026quot; data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1000\u0026quot;\u0026gt;Write clean, well-documented code and corresponding tests.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ssqu9v\u0026quot; data-start=\u0026quot;1001\u0026quot; data-end=\u0026quot;1082\u0026quot;\u0026gt;Deliver your code as part of an overall solution running in the public cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1i952hf\u0026quot; data-start=\u0026quot;1083\u0026quot; data-end=\u0026quot;1214\u0026quot;\u0026gt;Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1238\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1236\u0026quot;\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1239\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;u6khv4\u0026quot; data-start=\u0026quot;1239\u0026quot; data-end=\u0026quot;1341\u0026quot;\u0026gt;3+ years of professional experience in software development, including experience in C and/or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b4aurv\u0026quot; data-start=\u0026quot;1342\u0026quot; data-end=\u0026quot;1462\u0026quot;\u0026gt;Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iw9ccc\u0026quot; data-start=\u0026quot;1463\u0026quot; data-end=\u0026quot;1520\u0026quot;\u0026gt;Ability to methodically troubleshoot complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pwem9x\u0026quot; data-start=\u0026quot;1521\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;Excellent communication and organizational skills, with a strong sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1611\u0026quot; data-end=\u0026quot;1634\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1611\u0026quot; data-end=\u0026quot;1632\u0026quot;\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1635\u0026quot; data-end=\u0026quot;1883\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2xhnf\u0026quot; data-start=\u0026quot;1635\u0026quot; data-end=\u0026quot;1658\u0026quot;\u0026gt;Modern C++ (C++17+)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yap0c2\u0026quot; data-start=\u0026quot;1659\u0026quot; data-end=\u0026quot;1693\u0026quot;\u0026gt;RTP/SIP, audio codecs, SIP/SDP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;31tl3e\u0026quot; data-start=\u0026quot;1694\u0026quot; data-end=\u0026quot;1717\u0026quot;\u0026gt;ASR/TTS integration\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cuhabv\u0026quot; data-start=\u0026quot;1718\u0026quot; data-end=\u0026quot;1729\u0026quot;\u0026gt;AI APIs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o1r76k\u0026quot; data-start=\u0026quot;1730\u0026quot; data-end=\u0026quot;1767\u0026quot;\u0026gt;Cloud platforms (AWS, Azure, GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j43ruy\u0026quot; data-start=\u0026quot;1768\u0026quot; data-end=\u0026quot;1777\u0026quot;\u0026gt;CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qjz36k\u0026quot; data-start=\u0026quot;1778\u0026quot; data-end=\u0026quot;1792\u0026quot;\u0026gt;Containers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1uck0iy\u0026quot; data-start=\u0026quot;1793\u0026quot; data-end=\u0026quot;1842\u0026quot;\u0026gt;Site Reliability Engineering (SRE) principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m4tl49\u0026quot; data-start=\u0026quot;1843\u0026quot; data-end=\u0026quot;1883\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;AI/ML and Large Language Models (LLMs)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5990313004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5069966004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5990313004,"updated_at":"2026-05-07T05:24:16-04:00","requisition_id":"FY26T-29-447-242","title":"Software Engineer II – Global Voice (C++) | India","company_name":"Five9","first_published":"2026-05-07T05:24:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;176\u0026quot; data-end=\u0026quot;436\u0026quot;\u0026gt;Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;438\u0026quot; data-end=\u0026quot;850\u0026quot;\u0026gt;Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;852\u0026quot; data-end=\u0026quot;875\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;852\u0026quot; data-end=\u0026quot;873\u0026quot;\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;876\u0026quot; data-end=\u0026quot;1214\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lypxq9\u0026quot; data-start=\u0026quot;876\u0026quot; data-end=\u0026quot;937\u0026quot;\u0026gt;Participate in an Agile Scrum team that practices DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v5yi33\u0026quot; data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1000\u0026quot;\u0026gt;Write clean, well-documented code and corresponding tests.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ssqu9v\u0026quot; data-start=\u0026quot;1001\u0026quot; data-end=\u0026quot;1082\u0026quot;\u0026gt;Deliver your code as part of an overall solution running in the public cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1i952hf\u0026quot; data-start=\u0026quot;1083\u0026quot; data-end=\u0026quot;1214\u0026quot;\u0026gt;Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1238\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1236\u0026quot;\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1239\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;u6khv4\u0026quot; data-start=\u0026quot;1239\u0026quot; data-end=\u0026quot;1341\u0026quot;\u0026gt;3+ years of professional experience in software development, including experience in C and/or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b4aurv\u0026quot; data-start=\u0026quot;1342\u0026quot; data-end=\u0026quot;1462\u0026quot;\u0026gt;Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iw9ccc\u0026quot; data-start=\u0026quot;1463\u0026quot; data-end=\u0026quot;1520\u0026quot;\u0026gt;Ability to methodically troubleshoot complex systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pwem9x\u0026quot; data-start=\u0026quot;1521\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;Excellent communication and organizational skills, with a strong sense of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1611\u0026quot; data-end=\u0026quot;1634\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1611\u0026quot; data-end=\u0026quot;1632\u0026quot;\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1635\u0026quot; data-end=\u0026quot;1883\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2xhnf\u0026quot; data-start=\u0026quot;1635\u0026quot; data-end=\u0026quot;1658\u0026quot;\u0026gt;Modern C++ (C++17+)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yap0c2\u0026quot; data-start=\u0026quot;1659\u0026quot; data-end=\u0026quot;1693\u0026quot;\u0026gt;RTP/SIP, audio codecs, SIP/SDP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;31tl3e\u0026quot; data-start=\u0026quot;1694\u0026quot; data-end=\u0026quot;1717\u0026quot;\u0026gt;ASR/TTS integration\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cuhabv\u0026quot; data-start=\u0026quot;1718\u0026quot; data-end=\u0026quot;1729\u0026quot;\u0026gt;AI APIs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o1r76k\u0026quot; data-start=\u0026quot;1730\u0026quot; data-end=\u0026quot;1767\u0026quot;\u0026gt;Cloud platforms (AWS, Azure, GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j43ruy\u0026quot; data-start=\u0026quot;1768\u0026quot; data-end=\u0026quot;1777\u0026quot;\u0026gt;CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qjz36k\u0026quot; data-start=\u0026quot;1778\u0026quot; data-end=\u0026quot;1792\u0026quot;\u0026gt;Containers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1uck0iy\u0026quot; data-start=\u0026quot;1793\u0026quot; data-end=\u0026quot;1842\u0026quot;\u0026gt;Site Reliability Engineering (SRE) principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m4tl49\u0026quot; data-start=\u0026quot;1843\u0026quot; data-end=\u0026quot;1883\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;AI/ML and Large Language Models (LLMs)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5731617004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5017014004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5731617004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25N-29-421-500","title":"Software Engineer II | India","company_name":"Five9","first_published":"2025-12-06T05:26:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop information systems by designing, developing, and installing software solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply strong analytical capabilities to implement solutions based on agreed designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on the leading edge of development practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about great technologies, especially open source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make informed decisions quickly and take ownership of services and applications at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with others to achieve goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 6 years of experience in the full development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0, NGRX, and RXJS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in C#, OOPS concepts, .NET Core, Entity Framework, and ASP.NET Core, preferably with a Linux-based development background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event-driven architectures and Publisher–Subscriber patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in building reusable Angular components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in responsive UI/UX design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of user authentication and authorization across multiple systems, servers, and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong unit testing, debugging, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in version control systems such as GIT and Azure DevOps (ADO).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile/Scrum development environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud exposure on at least one platform — Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with RDBMS (SQL Server, MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis, DynamoDB).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge or experience in the Contact Center domain is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Salesforce development will be an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Why Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.\u0026lt;br\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;3\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5840321004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5069965004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5840321004,"updated_at":"2026-05-25T04:45:12-04:00","requisition_id":"FY26T-29-447-250","title":"Software Engineer II - VoIP – Global Voice | India","company_name":"Five9","first_published":"2026-03-31T06:02:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;152\u0026quot; data-end=\u0026quot;324\u0026quot;\u0026gt;Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;326\u0026quot; data-end=\u0026quot;584\u0026quot;\u0026gt;Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;586\u0026quot; data-end=\u0026quot;589\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1500fpb\u0026quot; data-start=\u0026quot;591\u0026quot; data-end=\u0026quot;615\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;594\u0026quot; data-end=\u0026quot;615\u0026quot;\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;617\u0026quot; data-end=\u0026quot;865\u0026quot;\u0026gt;Our Global Voice Team is looking for a committed, experienced VoIP Engineer who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9’s next-generation CCaaS voice platform.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;867\u0026quot; data-end=\u0026quot;983\u0026quot;\u0026gt;As a member of the team, you will play a key role in shaping the architecture and future of our voice core solution.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;985\u0026quot; data-end=\u0026quot;988\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1ldhfdb\u0026quot; data-start=\u0026quot;990\u0026quot; data-end=\u0026quot;1013\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;993\u0026quot; data-end=\u0026quot;1013\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1015\u0026quot; data-end=\u0026quot;1359\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;puq9pw\u0026quot; data-start=\u0026quot;1015\u0026quot; data-end=\u0026quot;1127\u0026quot;\u0026gt;Participate in the design and definition of the Proxy Servers architecture for the CCaaS voice core solution\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10sr3k2\u0026quot; data-start=\u0026quot;1128\u0026quot; data-end=\u0026quot;1204\u0026quot;\u0026gt;Write clean, maintainable code and automated tests for the Proxy Servers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1whdbyn\u0026quot; data-start=\u0026quot;1205\u0026quot; data-end=\u0026quot;1265\u0026quot;\u0026gt;Participate in an Agile Scrum team that practices DevOps\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12rvz4t\u0026quot; data-start=\u0026quot;1266\u0026quot; data-end=\u0026quot;1359\u0026quot;\u0026gt;Ensure services are scalable, resilient, and performant while running in the public cloud\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1361\u0026quot; data-end=\u0026quot;1364\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;drh9m6\u0026quot; data-start=\u0026quot;1366\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1369\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;Required Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1390\u0026quot; data-end=\u0026quot;1818\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13c2h0g\u0026quot; data-start=\u0026quot;1390\u0026quot; data-end=\u0026quot;1462\u0026quot;\u0026gt;3+ years of professional experience in VoIP and software development\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mj17nf\u0026quot; data-start=\u0026quot;1463\u0026quot; data-end=\u0026quot;1552\u0026quot;\u0026gt;Deep knowledge and hands-on experience with OpenSIPS or Kamailio open-source software\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ya7282\u0026quot; data-start=\u0026quot;1553\u0026quot; data-end=\u0026quot;1654\u0026quot;\u0026gt;Expert-level knowledge of real-time communications signaling and media protocols (SIP, RTP, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;paolq3\u0026quot; data-start=\u0026quot;1655\u0026quot; data-end=\u0026quot;1730\u0026quot;\u0026gt;Ability to methodically troubleshoot complex, distributed voice systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2xqr2j\u0026quot; data-start=\u0026quot;1731\u0026quot; data-end=\u0026quot;1818\u0026quot;\u0026gt;Excellent communication and organizational skills, with a strong sense of ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1820\u0026quot; data-end=\u0026quot;1823\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1i4kilw\u0026quot; data-start=\u0026quot;1825\u0026quot; data-end=\u0026quot;1848\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1828\u0026quot; data-end=\u0026quot;1848\u0026quot;\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1850\u0026quot; data-end=\u0026quot;2061\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5aaxt1\u0026quot; data-start=\u0026quot;1850\u0026quot; data-end=\u0026quot;1862\u0026quot;\u0026gt;OpenSIPS\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ks2ft9\u0026quot; data-start=\u0026quot;1863\u0026quot; data-end=\u0026quot;1875\u0026quot;\u0026gt;Kamailio\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1avjti0\u0026quot; data-start=\u0026quot;1876\u0026quot; data-end=\u0026quot;1888\u0026quot;\u0026gt;SIP, RTP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;99638o\u0026quot; data-start=\u0026quot;1889\u0026quot; data-end=\u0026quot;1897\u0026quot;\u0026gt;VoIP\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cjt5ki\u0026quot; data-start=\u0026quot;1898\u0026quot; data-end=\u0026quot;1915\u0026quot;\u0026gt;Proxy Servers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o2lvaz\u0026quot; data-start=\u0026quot;1916\u0026quot; data-end=\u0026quot;1925\u0026quot;\u0026gt;CCaaS\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ovo1p8\u0026quot; data-start=\u0026quot;1926\u0026quot; data-end=\u0026quot;1965\u0026quot;\u0026gt;Cloud Platforms (AWS / Azure / GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j43ruy\u0026quot; data-start=\u0026quot;1966\u0026quot; data-end=\u0026quot;1975\u0026quot;\u0026gt;CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qjz36k\u0026quot; data-start=\u0026quot;1976\u0026quot; data-end=\u0026quot;1990\u0026quot;\u0026gt;Containers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gc9mll\u0026quot; data-start=\u0026quot;1991\u0026quot; data-end=\u0026quot;2009\u0026quot;\u0026gt;SRE principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;zcxw2f\u0026quot; data-start=\u0026quot;2010\u0026quot; data-end=\u0026quot;2054\u0026quot;\u0026gt;Scripting languages (Python, Bash, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j440ww\u0026quot; data-start=\u0026quot;2055\u0026quot; data-end=\u0026quot;2061\u0026quot;\u0026gt;Go\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5705441004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5005256004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5705441004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26P-2-261-157; FY26P-2-261-158; FY26P-2-261-159; FY26P-2-261-160","title":"Solution Engineer - Hypercare Team","company_name":"Five9","first_published":"2025-11-11T21:55:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Engineer - Hypercare Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview of Job Function:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Five9, the Solutions Engineer (SE) is a senior member of the Hypercare team. As a Solutions Engineer, you will be the point of contact for assigned Hypercare customers and will provide them with advanced-level technical support. You manage high-impact technical cases, ensuring that all break/fix issues are resolved in accordance with customer’s service agreements. Collaborates with Technical Support Engineers (TSEs), who are often in charge of many of Hypercare customers\u0026#39; technical support cases, to guarantee timely status updates, customer communication, duplication, and root cause resolution. You cultivate relationships with key customer stakeholders and internal Five9 teams to facilitate effective communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Principal Duties and Essential Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operates as the lead point of contact for all matters specific to Hypercare customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds and maintains strong, long-lasting customer relationship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the timely and successful delivery of solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicates the progress of weekly and monthly initiatives to both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepares cases analyses, employing data trends to analyze behavior patterns, preempting potential impacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists with high severity requests or issue escalations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solutions Engineers are expected to proactively reach out to Customers in the event of Service Interruptions and degradations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the customer\u0026#39;s managed service\u0026#39;s needs, gather requirements, establish success criteria, document, and validate desired operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct checkpoints with key Hypercare stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and fine tune service deliverables to ensure operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Requirements:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of professional experience, with a minimum of 3 years in software support position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PBX, ACD, CTI, VoIP and IVR applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical writing, documentation, and business presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of contact center operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May need to work flexible hours to meet customer needs and escalations. Generally, will work at designated shifts aligned with the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Preferred Requirements:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1-year experience in handling Enterprise customer-relations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting and implementation of AI and automation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skill\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5997793004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5155767004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5997793004,"updated_at":"2026-05-18T09:08:14-04:00","requisition_id":"FY26-28-453-455","title":"Sr Cloud Platform Engineer","company_name":"Five9","first_published":"2026-05-18T09:08:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As part of the Product Engineering organization, the \u0026lt;strong\u0026gt;Senior DevOps Engineer\u0026lt;/strong\u0026gt; will play a key role in building, operating, and enhancing cloud platform capabilities that support highly available and scalable services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on \u0026lt;strong\u0026gt;implementation, automation, and operational excellence\u0026lt;/strong\u0026gt;, working closely with platform, SRE, and product engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;hands-on senior engineer\u0026lt;/strong\u0026gt; who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and automate components of \u0026lt;strong\u0026gt;large-scale distributed cloud systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and support \u0026lt;strong\u0026gt;PAM solutions\u0026lt;/strong\u0026gt;, primarily on OpenStack, ensuring secure and reliable access management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools, automation, and workflows to improve \u0026lt;strong\u0026gt;availability, scalability, latency, and operational efficiency\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering and delivery teams to deploy \u0026lt;strong\u0026gt;high-quality software\u0026lt;/strong\u0026gt; in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor production and development environments and implement \u0026lt;strong\u0026gt;preventive and corrective measures\u0026lt;/strong\u0026gt; to ensure platform reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in \u0026lt;strong\u0026gt;incident response, debugging, and root cause analysis\u0026lt;/strong\u0026gt; for production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across teams to deliver \u0026lt;strong\u0026gt;consistent and reliable solutions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs, operational procedures, and troubleshooting guides clearly and effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improvements in \u0026lt;strong\u0026gt;reliability metrics\u0026lt;/strong\u0026gt; such as availability, MTTD, and MTTR\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–7+ years of experience in \u0026lt;strong\u0026gt;software engineering, cloud platform engineering, DevOps, or production operations\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience supporting systems, debugging production issues, and working with \u0026lt;strong\u0026gt;networking concepts\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of \u0026lt;strong\u0026gt;public cloud experience\u0026lt;/strong\u0026gt; (OpenStack, AWS, or GCP), with OpenStack experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and supporting \u0026lt;strong\u0026gt;security or access management solutions\u0026lt;/strong\u0026gt;, including PAM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with \u0026lt;strong\u0026gt;infrastructure as code and automation\u0026lt;/strong\u0026gt;, using Terraform, Ansible, and scripting languages (Python, Bash, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of \u0026lt;strong\u0026gt;containerization and orchestration technologies\u0026lt;/strong\u0026gt;, including Kubernetes, Helm, and Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;CI/CD pipelines and Git-based workflows\u0026lt;/strong\u0026gt; (e.g., GitLab)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills across \u0026lt;strong\u0026gt;applications, infrastructure, and cloud services\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience with \u0026lt;strong\u0026gt;Linux environments\u0026lt;/strong\u0026gt;, including system administration, scripting, and performance troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent \u0026lt;strong\u0026gt;problem-solving, analytical, and collaboration skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong \u0026lt;strong\u0026gt;written and verbal communication skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BS in Computer Science\u0026lt;/strong\u0026gt; or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5729806004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5016094004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5729806004,"updated_at":"2026-04-21T07:41:56-04:00","requisition_id":"FY25N-29-421-513","title":"Sr. Data Engineer ","company_name":"Five9","first_published":"2025-12-05T07:28:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;93\u0026quot; data-end=\u0026quot;113\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;96\u0026quot; data-end=\u0026quot;113\u0026quot;\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;115\u0026quot; data-end=\u0026quot;498\u0026quot;\u0026gt;We are building a Customer Data Platform (CDP) designed to unlock the full potential of customer experience (CX) across our products and services. This role offers the opportunity to design and scale a platform that unifies customer data from multiple sources, ensures data quality and governance, and provides a single source of truth for analytics, personalization, and engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;500\u0026quot; data-end=\u0026quot;845\u0026quot;\u0026gt;As a key member of the data engineering team, you will architect and implement the pipelines, storage layers, and integrations that power our CDP. You’ll work with product, data science, and engineering stakeholders to deliver a robust platform that supports real-time decision-making, personalization at scale, and actionable customer insights.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;847\u0026quot; data-end=\u0026quot;1002\u0026quot;\u0026gt;This is a high-impact, hands-on engineering role where you’ll shape the data foundation that directly influences how we understand and serve our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;1009\u0026quot; data-end=\u0026quot;1038\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1012\u0026quot; data-end=\u0026quot;1038\u0026quot;\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1040\u0026quot; data-end=\u0026quot;1765\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1040\u0026quot; data-end=\u0026quot;1151\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1042\u0026quot; data-end=\u0026quot;1151\u0026quot;\u0026gt;Design and implement Five9’s Customer Data Platform solutions and enable production use cases for customers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1152\u0026quot; data-end=\u0026quot;1248\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1154\u0026quot; data-end=\u0026quot;1248\u0026quot;\u0026gt;Design and develop highly scalable and resilient services for ingesting large-scale datasets\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1249\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1251\u0026quot; data-end=\u0026quot;1388\u0026quot;\u0026gt;Demonstrate strong ownership by ensuring operational excellence with a sharp focus on monitoring, observability, and system reliability\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1389\u0026quot; data-end=\u0026quot;1455\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1391\u0026quot; data-end=\u0026quot;1455\u0026quot;\u0026gt;Develop and orchestrate ETL/ELT pipelines using Apache Airflow\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1456\u0026quot; data-end=\u0026quot;1558\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1458\u0026quot; data-end=\u0026quot;1558\u0026quot;\u0026gt;Collaborate with cross-functional partners and lead technical initiatives independently end-to-end\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1559\u0026quot; data-end=\u0026quot;1684\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1561\u0026quot; data-end=\u0026quot;1684\u0026quot;\u0026gt;Design, build, and optimize distributed query engines such as Apache Spark or Snowflake to support complex data workloads\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1685\u0026quot; data-end=\u0026quot;1765\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1687\u0026quot; data-end=\u0026quot;1765\u0026quot;\u0026gt;Write, review, or provide feedback on technical design proposals from others\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1785\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1775\u0026quot; data-end=\u0026quot;1785\u0026quot;\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1787\u0026quot; data-end=\u0026quot;3085\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1787\u0026quot; data-end=\u0026quot;1858\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1789\u0026quot; data-end=\u0026quot;1858\u0026quot;\u0026gt;5–7 years of software/data engineering and data platform experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1969\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1969\u0026quot;\u0026gt;Extensive experience with data transformation and modeling, including advanced features and best practices\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1970\u0026quot; data-end=\u0026quot;2077\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1972\u0026quot; data-end=\u0026quot;2077\u0026quot;\u0026gt;Deep knowledge of Snowflake for data warehousing, including optimization, security, and cost management\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2078\u0026quot; data-end=\u0026quot;2159\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2080\u0026quot; data-end=\u0026quot;2159\u0026quot;\u0026gt;Good understanding of data streaming technologies such as Kafka/Kafka Connect\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2160\u0026quot; data-end=\u0026quot;2245\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2162\u0026quot; data-end=\u0026quot;2245\u0026quot;\u0026gt;Strong knowledge of highly scalable distributed systems, microservices, REST APIs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2246\u0026quot; data-end=\u0026quot;2425\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2248\u0026quot; data-end=\u0026quot;2425\u0026quot;\u0026gt;Strong proficiency in object-oriented and/or functional programming languages such as Java, .NET, Python, and SQL for data processing, transformation, and pipeline development\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2426\u0026quot; data-end=\u0026quot;2500\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2428\u0026quot; data-end=\u0026quot;2500\u0026quot;\u0026gt;Knowledge of Apache Airflow for workflow orchestration is nice to have\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2501\u0026quot; data-end=\u0026quot;2562\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2503\u0026quot; data-end=\u0026quot;2562\u0026quot;\u0026gt;Understanding of containerization and Kubernetes concepts\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2563\u0026quot; data-end=\u0026quot;2642\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2565\u0026quot; data-end=\u0026quot;2642\u0026quot;\u0026gt;Experience with the AWS cloud platform and infrastructure-as-code practices\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2643\u0026quot; data-end=\u0026quot;2749\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2645\u0026quot; data-end=\u0026quot;2749\u0026quot;\u0026gt;Maintain high standards of code quality with a keen eye for test automation and operational excellence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2750\u0026quot; data-end=\u0026quot;2884\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2752\u0026quot; data-end=\u0026quot;2884\u0026quot;\u0026gt;Track record of delivering scalable data engineering solutions that support analytics, machine learning, and operational use cases\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2885\u0026quot; data-end=\u0026quot;2956\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2887\u0026quot; data-end=\u0026quot;2956\u0026quot;\u0026gt;Excellent written and verbal communication and interpersonal skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2957\u0026quot; data-end=\u0026quot;3085\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2959\u0026quot; data-end=\u0026quot;3085\u0026quot;\u0026gt;Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent training, fellowship, or work experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5813338004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056798004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5813338004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-1-215-358","title":"Sr GTM Enablement Learning Program Manager - Services","company_name":"Five9","first_published":"2026-02-25T21:04:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;A few major focus areas of this role are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance Five9 processes to meet critical GTM requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary Five9 point of contact for education initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Five9 Sales and Services stakeholders to understand the vision for growth and success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Five9 Channel Team to understand the vision for growth of partner successes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop materials for use by internal and partner resources to help drive customer interest and grow revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide enablement training to groups from all customer facing roles from a variety of inputs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to 20% national and international travel may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS or equivalent experience is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$88,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$247,700 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5999690004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5156260004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5999690004,"updated_at":"2026-05-19T07:13:31-04:00","requisition_id":"FY25-29-430-601","title":"Sr Product Manager - AI Innovations | India","company_name":"Five9","first_published":"2026-05-19T07:13:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:52840bee-52bd-4a4c-8b59-846a8a42c664-2\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:52840bee-52bd-4a4c-8b59-846a8a42c664-2\u0026quot; data-turn-id-container=\u0026quot;request-WEB:52840bee-52bd-4a4c-8b59-846a8a42c664-2\u0026quot; data-testid=\u0026quot;conversation-turn-6\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;75794569-7e4e-4b37-bde9-cf0f2b792b83\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;196ebjz\u0026quot; data-start=\u0026quot;627\u0026quot; data-end=\u0026quot;649\u0026quot;\u0026gt;Position Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;650\u0026quot; data-end=\u0026quot;931\u0026quot;\u0026gt;We are seeking a highly entrepreneurial, driven Senior Product Manager to lead the charge on our next-generation AI Insights solutions. In this 0-to-1 role, you will operate with scrappy, startup-minded velocity within the stability and scale of a mid-sized enterprise environment.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;933\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;You will not just be managing a roadmap; you will be building a product from the ground up that leverages machine learning and AI to deliver actionable, transformative insights to contact center operations. You are comfortable navigating the messiness of real-world data and the limitations of ML models in production, making tough tradeoff calls with incomplete information, and pivoting quickly when things aren\u0026#39;t working.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;933\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;kw62d4\u0026quot; data-start=\u0026quot;1359\u0026quot; data-end=\u0026quot;1384\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;ic461q\u0026quot; data-start=\u0026quot;1386\u0026quot; data-end=\u0026quot;1420\u0026quot;\u0026gt;Strategic Vision \u0026amp;amp; Execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1421\u0026quot; data-end=\u0026quot;1526\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qj3zee\u0026quot; data-start=\u0026quot;1421\u0026quot; data-end=\u0026quot;1526\u0026quot;\u0026gt;Define and execute the 0-to-1 product strategy for Five9\u0026#39;s AI-powered insights and analytics offerings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1ayvd3k\u0026quot; data-start=\u0026quot;1528\u0026quot; data-end=\u0026quot;1552\u0026quot;\u0026gt;Navigate Ambiguity\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1553\u0026quot; data-end=\u0026quot;1713\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;s97s9r\u0026quot; data-start=\u0026quot;1553\u0026quot; data-end=\u0026quot;1713\u0026quot;\u0026gt;Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;oc5rmr\u0026quot; data-start=\u0026quot;1715\u0026quot; data-end=\u0026quot;1748\u0026quot;\u0026gt;Cross-Functional Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1749\u0026quot; data-end=\u0026quot;1877\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;anjacg\u0026quot; data-start=\u0026quot;1749\u0026quot; data-end=\u0026quot;1877\u0026quot;\u0026gt;Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1xpre7w\u0026quot; data-start=\u0026quot;1879\u0026quot; data-end=\u0026quot;1911\u0026quot;\u0026gt;Customer-Centric Iteration\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1912\u0026quot; data-end=\u0026quot;2080\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dbzpci\u0026quot; data-start=\u0026quot;1912\u0026quot; data-end=\u0026quot;2080\u0026quot;\u0026gt;Actively engage with customers and design partners to gather feedback, validate assumptions, and refine the product roadmap based on real-world usage and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;rr0w1n\u0026quot; data-start=\u0026quot;2082\u0026quot; data-end=\u0026quot;2105\u0026quot;\u0026gt;Market Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2106\u0026quot; data-end=\u0026quot;2238\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;z0ljfh\u0026quot; data-start=\u0026quot;2106\u0026quot; data-end=\u0026quot;2238\u0026quot;\u0026gt;Conduct competitive research and market analysis to identify new opportunities in AI/ML analytics and maintain a competitive edge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;14v0ocx\u0026quot; data-start=\u0026quot;2240\u0026quot; data-end=\u0026quot;2269\u0026quot;\u0026gt;Ruthless Prioritization\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2270\u0026quot; data-end=\u0026quot;2468\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1xcdjwv\u0026quot; data-start=\u0026quot;2270\u0026quot; data-end=\u0026quot;2468\u0026quot;\u0026gt;Demonstrate a builder\u0026#39;s instinct with strong opinions, loosely held. Know when to double down and possess a track record of confidently killing features or pivoting strategies that aren\u0026#39;t working.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;5cemy7\u0026quot; data-start=\u0026quot;2470\u0026quot; data-end=\u0026quot;2505\u0026quot;\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;m2n3gs\u0026quot; data-start=\u0026quot;2507\u0026quot; data-end=\u0026quot;2522\u0026quot;\u0026gt;Education\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2523\u0026quot; data-end=\u0026quot;2674\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ozzr7q\u0026quot; data-start=\u0026quot;2523\u0026quot; data-end=\u0026quot;2598\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sgi8wy\u0026quot; data-start=\u0026quot;2599\u0026quot; data-end=\u0026quot;2674\u0026quot;\u0026gt;MBA or Master’s in Data Science, Analytics, or related degrees is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1p1umz7\u0026quot; data-start=\u0026quot;2676\u0026quot; data-end=\u0026quot;2705\u0026quot;\u0026gt;Professional Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2706\u0026quot; data-end=\u0026quot;2945\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;c1q3oq\u0026quot; data-start=\u0026quot;2706\u0026quot; data-end=\u0026quot;2787\u0026quot;\u0026gt;4+ years of comprehensive professional experience in SaaS Product Management.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wg55qm\u0026quot; data-start=\u0026quot;2788\u0026quot; data-end=\u0026quot;2945\u0026quot;\u0026gt;The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;mbxck4\u0026quot; data-start=\u0026quot;2947\u0026quot; data-end=\u0026quot;2971\u0026quot;\u0026gt;Product Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2972\u0026quot; data-end=\u0026quot;3080\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11iafb0\u0026quot; data-start=\u0026quot;2972\u0026quot; data-end=\u0026quot;3080\u0026quot;\u0026gt;A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;13qy0o5\u0026quot; data-start=\u0026quot;3082\u0026quot; data-end=\u0026quot;3117\u0026quot;\u0026gt;Industry Expertise (Required)\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3118\u0026quot; data-end=\u0026quot;3272\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gmwp41\u0026quot; data-start=\u0026quot;3118\u0026quot; data-end=\u0026quot;3272\u0026quot;\u0026gt;Essential background in the Contact Center or Customer Experience (CX) industry coupled with direct experience building and shipping AI-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;7fz410\u0026quot; data-start=\u0026quot;3274\u0026quot; data-end=\u0026quot;3296\u0026quot;\u0026gt;Technical Acumen\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3297\u0026quot; data-end=\u0026quot;3447\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;v8fdak\u0026quot; data-start=\u0026quot;3297\u0026quot; data-end=\u0026quot;3447\u0026quot;\u0026gt;Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1jx5ugj\u0026quot; data-start=\u0026quot;3449\u0026quot; data-end=\u0026quot;3473\u0026quot;\u0026gt;Execution-Oriented\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3474\u0026quot; data-end=\u0026quot;3699\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1s3k8z3\u0026quot; data-start=\u0026quot;3474\u0026quot; data-end=\u0026quot;3606\u0026quot;\u0026gt;A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1f0aupk\u0026quot; data-start=\u0026quot;3607\u0026quot; data-end=\u0026quot;3699\u0026quot;\u0026gt;Must be able to articulate and defend strategic decisions effectively and collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;92lq8p\u0026quot; data-start=\u0026quot;3701\u0026quot; data-end=\u0026quot;3727\u0026quot;\u0026gt;Critical Competencies\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;3729\u0026quot; data-end=\u0026quot;3782\u0026quot;\u0026gt;Successful candidates for this role will demonstrate:\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;pdw6z6\u0026quot; data-start=\u0026quot;3784\u0026quot; data-end=\u0026quot;3812\u0026quot;\u0026gt;Applied AI Proficiency\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3813\u0026quot; data-end=\u0026quot;3981\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;e3w7yr\u0026quot; data-start=\u0026quot;3813\u0026quot; data-end=\u0026quot;3981\u0026quot;\u0026gt;Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;6ecuiw\u0026quot; data-start=\u0026quot;3983\u0026quot; data-end=\u0026quot;4011\u0026quot;\u0026gt;Operational Excellence\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4012\u0026quot; data-end=\u0026quot;4127\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xfo01d\u0026quot; data-start=\u0026quot;4012\u0026quot; data-end=\u0026quot;4127\u0026quot;\u0026gt;A strong bias for action and a proven ability to translate high-level strategy into tangible, delivered products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;ek6yez\u0026quot; data-start=\u0026quot;4129\u0026quot; data-end=\u0026quot;4150\u0026quot;\u0026gt;Client Advocacy\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4151\u0026quot; data-end=\u0026quot;4325\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vg7fg5\u0026quot; data-start=\u0026quot;4151\u0026quot; data-end=\u0026quot;4325\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;A strong commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019258004,"name":"Product Management","child_ids":[],"parent_id":4083653004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5999951004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5156402004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5999951004,"updated_at":"2026-05-19T12:00:38-04:00","requisition_id":"FY26T-29-451-243, FY26T-29-451-246","title":"Sr Quality Engineer","company_name":"Five9","first_published":"2026-05-19T12:00:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-testid=\u0026quot;conversation-turn-48\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;c624dc08-b115-45db-97c3-3d719d8904f8\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;585\u0026quot; data-end=\u0026quot;602\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;585\u0026quot; data-end=\u0026quot;602\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;604\u0026quot; data-end=\u0026quot;756\u0026quot;\u0026gt;Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;758\u0026quot; data-end=\u0026quot;1162\u0026quot;\u0026gt;You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1164\u0026quot; data-end=\u0026quot;1700\u0026quot;\u0026gt;The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1702\u0026quot; data-end=\u0026quot;1705\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1707\u0026quot; data-end=\u0026quot;1731\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1707\u0026quot; data-end=\u0026quot;1731\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1733\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ldzpnp\u0026quot; data-start=\u0026quot;1733\u0026quot; data-end=\u0026quot;1844\u0026quot;\u0026gt;Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1an2c86\u0026quot; data-start=\u0026quot;1845\u0026quot; data-end=\u0026quot;2008\u0026quot;\u0026gt;Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nuo941\u0026quot; data-start=\u0026quot;2009\u0026quot; data-end=\u0026quot;2223\u0026quot;\u0026gt;Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pd3yjn\u0026quot; data-start=\u0026quot;2224\u0026quot; data-end=\u0026quot;2309\u0026quot;\u0026gt;Work closely with operations and sustaining teams to ensure platform availability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jfrlk9\u0026quot; data-start=\u0026quot;2310\u0026quot; data-end=\u0026quot;2485\u0026quot;\u0026gt;Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;18cp4s9\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2573\u0026quot;\u0026gt;Ensure continuous resource utilization and drive continuous efficiency improvements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wc2hn\u0026quot; data-start=\u0026quot;2574\u0026quot; data-end=\u0026quot;2648\u0026quot;\u0026gt;Think quickly, with the ability to make decisions with incomplete data\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;z57080\u0026quot; data-start=\u0026quot;2649\u0026quot; data-end=\u0026quot;2701\u0026quot;\u0026gt;Bring energy, positivity, and drive to your team\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;i07850\u0026quot; data-start=\u0026quot;2702\u0026quot; data-end=\u0026quot;2793\u0026quot;\u0026gt;Design, code, and automate application testing using Selenium, Playwright, and REST API\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ndslih\u0026quot; data-start=\u0026quot;2794\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;Build frameworks for different channels/platforms including SaaS, Mobile, Desktop, and Web applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2903\u0026quot; data-end=\u0026quot;2906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2908\u0026quot; data-end=\u0026quot;2935\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2908\u0026quot; data-end=\u0026quot;2935\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2937\u0026quot; data-end=\u0026quot;3851\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;uhq3ao\u0026quot; data-start=\u0026quot;2937\u0026quot; data-end=\u0026quot;3075\u0026quot;\u0026gt;5+ years in a software engineering role with a track record of delivering highly scalable, highly available, and high-quality products\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1igi3rx\u0026quot; data-start=\u0026quot;3076\u0026quot; data-end=\u0026quot;3139\u0026quot;\u0026gt;Experience with Web UI Automation using Selenium/Playwright\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;p1as92\u0026quot; data-start=\u0026quot;3140\u0026quot; data-end=\u0026quot;3270\u0026quot;\u0026gt;Experience in front-end testing of Web-based apps on desktop (Win, iOS) as well as on iPad/Android tablets, and mobile devices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qg0z81\u0026quot; data-start=\u0026quot;3271\u0026quot; data-end=\u0026quot;3381\u0026quot;\u0026gt;Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;anpsoj\u0026quot; data-start=\u0026quot;3382\u0026quot; data-end=\u0026quot;3515\u0026quot;\u0026gt;Solid knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java, JavaScript, Python)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1t5ebh0\u0026quot; data-start=\u0026quot;3516\u0026quot; data-end=\u0026quot;3558\u0026quot;\u0026gt;Knowledge of effective CI/CD practices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vi6lt3\u0026quot; data-start=\u0026quot;3559\u0026quot; data-end=\u0026quot;3640\u0026quot;\u0026gt;Hands-on experience managing and coding test infrastructure developed in Java\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hvxz23\u0026quot; data-start=\u0026quot;3641\u0026quot; data-end=\u0026quot;3672\u0026quot;\u0026gt;You are an Agile aficionado\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;np19c2\u0026quot; data-start=\u0026quot;3673\u0026quot; data-end=\u0026quot;3722\u0026quot;\u0026gt;You have strong coaching and mentoring skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;tmtrkq\u0026quot; data-start=\u0026quot;3723\u0026quot; data-end=\u0026quot;3796\u0026quot;\u0026gt;CS/EE degree or equivalent with 5+ years of proven related experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lesjl4\u0026quot; data-start=\u0026quot;3797\u0026quot; data-end=\u0026quot;3851\u0026quot;\u0026gt;Problem-solving, analytical, and positive attitude\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3853\u0026quot; data-end=\u0026quot;3856\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3858\u0026quot; data-end=\u0026quot;3878\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3858\u0026quot; data-end=\u0026quot;3878\u0026quot;\u0026gt;Preferred Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3880\u0026quot; data-end=\u0026quot;4785\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w2cdvg\u0026quot; data-start=\u0026quot;3880\u0026quot; data-end=\u0026quot;4084\u0026quot;\u0026gt;Experience working with AI tools (e.g., Copilot, Claude, or similar) on a day-to-day basis to augment and accelerate main QA tasks such as test planning, test case generation, and automation scripting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3vghp7\u0026quot; data-start=\u0026quot;4085\u0026quot; data-end=\u0026quot;4161\u0026quot;\u0026gt;Experience working on an “AGILE + DEVOPS” process management methodology\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hoozjf\u0026quot; data-start=\u0026quot;4162\u0026quot; data-end=\u0026quot;4215\u0026quot;\u0026gt;Experience in building CI/CD automation pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vtqdhu\u0026quot; data-start=\u0026quot;4216\u0026quot; data-end=\u0026quot;4272\u0026quot;\u0026gt;Cloud platform experience such as AWS, GCP, or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b0bxy2\u0026quot; data-start=\u0026quot;4273\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;Experience managing and running multiple Infrastructure automation sprint teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4z8yn\u0026quot; data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4434\u0026quot;\u0026gt;Experience in successfully leading architecture modernization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;en5i7\u0026quot; data-start=\u0026quot;4435\u0026quot; data-end=\u0026quot;4583\u0026quot;\u0026gt;Experience managing test infrastructure for real-time SaaS products like Unified Communications systems or Contact Centers in a pure Cloud model\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o1u3q6\u0026quot; data-start=\u0026quot;4584\u0026quot; data-end=\u0026quot;4647\u0026quot;\u0026gt;Knowledge of Cloud Infrastructure automation software tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;na6100\u0026quot; data-start=\u0026quot;4648\u0026quot; data-end=\u0026quot;4733\u0026quot;\u0026gt;Experience in a Java Integrated Development Environment (Eclipse, IntelliJ, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11wuuvl\u0026quot; data-start=\u0026quot;4734\u0026quot; data-end=\u0026quot;4785\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Knowledge of Terraform and its custom providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5999961004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5156402004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5999961004,"updated_at":"2026-05-19T12:00:39-04:00","requisition_id":"FY26T-29-451-243, FY26T-29-451-246","title":"Sr Quality Engineer","company_name":"Five9","first_published":"2026-05-19T12:00:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-16\u0026quot; data-testid=\u0026quot;conversation-turn-48\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;c624dc08-b115-45db-97c3-3d719d8904f8\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;585\u0026quot; data-end=\u0026quot;602\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;585\u0026quot; data-end=\u0026quot;602\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;604\u0026quot; data-end=\u0026quot;756\u0026quot;\u0026gt;Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;758\u0026quot; data-end=\u0026quot;1162\u0026quot;\u0026gt;You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1164\u0026quot; data-end=\u0026quot;1700\u0026quot;\u0026gt;The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1702\u0026quot; data-end=\u0026quot;1705\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1707\u0026quot; data-end=\u0026quot;1731\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1707\u0026quot; data-end=\u0026quot;1731\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1733\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ldzpnp\u0026quot; data-start=\u0026quot;1733\u0026quot; data-end=\u0026quot;1844\u0026quot;\u0026gt;Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1an2c86\u0026quot; data-start=\u0026quot;1845\u0026quot; data-end=\u0026quot;2008\u0026quot;\u0026gt;Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nuo941\u0026quot; data-start=\u0026quot;2009\u0026quot; data-end=\u0026quot;2223\u0026quot;\u0026gt;Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pd3yjn\u0026quot; data-start=\u0026quot;2224\u0026quot; data-end=\u0026quot;2309\u0026quot;\u0026gt;Work closely with operations and sustaining teams to ensure platform availability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jfrlk9\u0026quot; data-start=\u0026quot;2310\u0026quot; data-end=\u0026quot;2485\u0026quot;\u0026gt;Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;18cp4s9\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2573\u0026quot;\u0026gt;Ensure continuous resource utilization and drive continuous efficiency improvements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wc2hn\u0026quot; data-start=\u0026quot;2574\u0026quot; data-end=\u0026quot;2648\u0026quot;\u0026gt;Think quickly, with the ability to make decisions with incomplete data\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;z57080\u0026quot; data-start=\u0026quot;2649\u0026quot; data-end=\u0026quot;2701\u0026quot;\u0026gt;Bring energy, positivity, and drive to your team\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;i07850\u0026quot; data-start=\u0026quot;2702\u0026quot; data-end=\u0026quot;2793\u0026quot;\u0026gt;Design, code, and automate application testing using Selenium, Playwright, and REST API\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ndslih\u0026quot; data-start=\u0026quot;2794\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;Build frameworks for different channels/platforms including SaaS, Mobile, Desktop, and Web applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2903\u0026quot; data-end=\u0026quot;2906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2908\u0026quot; data-end=\u0026quot;2935\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2908\u0026quot; data-end=\u0026quot;2935\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2937\u0026quot; data-end=\u0026quot;3851\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;uhq3ao\u0026quot; data-start=\u0026quot;2937\u0026quot; data-end=\u0026quot;3075\u0026quot;\u0026gt;5+ years in a software engineering role with a track record of delivering highly scalable, highly available, and high-quality products\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1igi3rx\u0026quot; data-start=\u0026quot;3076\u0026quot; data-end=\u0026quot;3139\u0026quot;\u0026gt;Experience with Web UI Automation using Selenium/Playwright\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;p1as92\u0026quot; data-start=\u0026quot;3140\u0026quot; data-end=\u0026quot;3270\u0026quot;\u0026gt;Experience in front-end testing of Web-based apps on desktop (Win, iOS) as well as on iPad/Android tablets, and mobile devices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qg0z81\u0026quot; data-start=\u0026quot;3271\u0026quot; data-end=\u0026quot;3381\u0026quot;\u0026gt;Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;anpsoj\u0026quot; data-start=\u0026quot;3382\u0026quot; data-end=\u0026quot;3515\u0026quot;\u0026gt;Solid knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java, JavaScript, Python)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1t5ebh0\u0026quot; data-start=\u0026quot;3516\u0026quot; data-end=\u0026quot;3558\u0026quot;\u0026gt;Knowledge of effective CI/CD practices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vi6lt3\u0026quot; data-start=\u0026quot;3559\u0026quot; data-end=\u0026quot;3640\u0026quot;\u0026gt;Hands-on experience managing and coding test infrastructure developed in Java\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hvxz23\u0026quot; data-start=\u0026quot;3641\u0026quot; data-end=\u0026quot;3672\u0026quot;\u0026gt;You are an Agile aficionado\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;np19c2\u0026quot; data-start=\u0026quot;3673\u0026quot; data-end=\u0026quot;3722\u0026quot;\u0026gt;You have strong coaching and mentoring skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;tmtrkq\u0026quot; data-start=\u0026quot;3723\u0026quot; data-end=\u0026quot;3796\u0026quot;\u0026gt;CS/EE degree or equivalent with 5+ years of proven related experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lesjl4\u0026quot; data-start=\u0026quot;3797\u0026quot; data-end=\u0026quot;3851\u0026quot;\u0026gt;Problem-solving, analytical, and positive attitude\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3853\u0026quot; data-end=\u0026quot;3856\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3858\u0026quot; data-end=\u0026quot;3878\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3858\u0026quot; data-end=\u0026quot;3878\u0026quot;\u0026gt;Preferred Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3880\u0026quot; data-end=\u0026quot;4785\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w2cdvg\u0026quot; data-start=\u0026quot;3880\u0026quot; data-end=\u0026quot;4084\u0026quot;\u0026gt;Experience working with AI tools (e.g., Copilot, Claude, or similar) on a day-to-day basis to augment and accelerate main QA tasks such as test planning, test case generation, and automation scripting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3vghp7\u0026quot; data-start=\u0026quot;4085\u0026quot; data-end=\u0026quot;4161\u0026quot;\u0026gt;Experience working on an “AGILE + DEVOPS” process management methodology\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hoozjf\u0026quot; data-start=\u0026quot;4162\u0026quot; data-end=\u0026quot;4215\u0026quot;\u0026gt;Experience in building CI/CD automation pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vtqdhu\u0026quot; data-start=\u0026quot;4216\u0026quot; data-end=\u0026quot;4272\u0026quot;\u0026gt;Cloud platform experience such as AWS, GCP, or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b0bxy2\u0026quot; data-start=\u0026quot;4273\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;Experience managing and running multiple Infrastructure automation sprint teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4z8yn\u0026quot; data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4434\u0026quot;\u0026gt;Experience in successfully leading architecture modernization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;en5i7\u0026quot; data-start=\u0026quot;4435\u0026quot; data-end=\u0026quot;4583\u0026quot;\u0026gt;Experience managing test infrastructure for real-time SaaS products like Unified Communications systems or Contact Centers in a pure Cloud model\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o1u3q6\u0026quot; data-start=\u0026quot;4584\u0026quot; data-end=\u0026quot;4647\u0026quot;\u0026gt;Knowledge of Cloud Infrastructure automation software tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;na6100\u0026quot; data-start=\u0026quot;4648\u0026quot; data-end=\u0026quot;4733\u0026quot;\u0026gt;Experience in a Java Integrated Development Environment (Eclipse, IntelliJ, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11wuuvl\u0026quot; data-start=\u0026quot;4734\u0026quot; data-end=\u0026quot;4785\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Knowledge of Terraform and its custom providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5835444004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5067712004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5835444004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY24-2-702-915","title":"Sr Revenue Accountant","company_name":"Five9","first_published":"2026-03-24T12:18:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;166\u0026quot; data-end=\u0026quot;183\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;166\u0026quot; data-end=\u0026quot;183\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;185\u0026quot; data-end=\u0026quot;538\u0026quot;\u0026gt;As a Senior Revenue Accountant, you will be responsible for supporting revenue accounting operations, ensuring compliance with accounting standards, and contributing to financial reporting and audit activities. You will work closely with cross-functional teams in a high-paced environment to support accurate revenue recognition and financial processes.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;540\u0026quot; data-end=\u0026quot;543\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;545\u0026quot; data-end=\u0026quot;569\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;545\u0026quot; data-end=\u0026quot;569\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;571\u0026quot; data-end=\u0026quot;1356\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1v921gu\u0026quot; data-start=\u0026quot;571\u0026quot; data-end=\u0026quot;764\u0026quot;\u0026gt;Participate in month end and quarter end close activities, including reconciliation, flux analysis and journal entries for revenue, deferred revenue and accounts receivable related accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;n9kyhv\u0026quot; data-start=\u0026quot;765\u0026quot; data-end=\u0026quot;851\u0026quot;\u0026gt;Assist in preparation of SEC disclosures such as remaining performance obligations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ihngk5\u0026quot; data-start=\u0026quot;852\u0026quot; data-end=\u0026quot;973\u0026quot;\u0026gt;Support financial and Sarbanes-Oxley audits including support documentation, and communication with external auditors\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6gixkh\u0026quot; data-start=\u0026quot;974\u0026quot; data-end=\u0026quot;1086\u0026quot;\u0026gt;Assist in system implementation projects, such as NetSuite Advanced Revenue Management (ARM) and perform UAT\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bh1atz\u0026quot; data-start=\u0026quot;1087\u0026quot; data-end=\u0026quot;1140\u0026quot;\u0026gt;Assist on customer contract review and assessment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ec3gyh\u0026quot; data-start=\u0026quot;1141\u0026quot; data-end=\u0026quot;1258\u0026quot;\u0026gt;Ensure revenue recognition is in accordance with company policy and SaaS revenue recognition accounting standards\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xefebn\u0026quot; data-start=\u0026quot;1259\u0026quot; data-end=\u0026quot;1356\u0026quot;\u0026gt;Support and participate in revenue accounting as well as order to cash cycle related projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1358\u0026quot; data-end=\u0026quot;1361\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1363\u0026quot; data-end=\u0026quot;1390\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1363\u0026quot; data-end=\u0026quot;1390\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1392\u0026quot; data-end=\u0026quot;2034\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;196knrs\u0026quot; data-start=\u0026quot;1392\u0026quot; data-end=\u0026quot;1453\u0026quot;\u0026gt;Bachelor’s Degree in Accounting, Finance or related field\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tr9je2\u0026quot; data-start=\u0026quot;1454\u0026quot; data-end=\u0026quot;1513\u0026quot;\u0026gt;Minimum of 5 years’ experience in accounting or finance\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3tvfn0\u0026quot; data-start=\u0026quot;1514\u0026quot; data-end=\u0026quot;1569\u0026quot;\u0026gt;CPA is required, Big 4/Public Accounting experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;rkkc3g\u0026quot; data-start=\u0026quot;1570\u0026quot; data-end=\u0026quot;1634\u0026quot;\u0026gt;Revenue Recognition experience including adoption of ASC 606\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sfyrm\u0026quot; data-start=\u0026quot;1635\u0026quot; data-end=\u0026quot;1720\u0026quot;\u0026gt;Experience working with Salesforce and NetSuite Advanced Revenue Management (ARM)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1636uyi\u0026quot; data-start=\u0026quot;1721\u0026quot; data-end=\u0026quot;1754\u0026quot;\u0026gt;Strong Microsoft Excel skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;rt9ksz\u0026quot; data-start=\u0026quot;1755\u0026quot; data-end=\u0026quot;1805\u0026quot;\u0026gt;Software/SaaS industry experience is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ac31or\u0026quot; data-start=\u0026quot;1806\u0026quot; data-end=\u0026quot;1938\u0026quot;\u0026gt;Solid verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9qjf64\u0026quot; data-start=\u0026quot;1939\u0026quot; data-end=\u0026quot;2034\u0026quot;\u0026gt;Ability to respond quickly, energetically, and enthusiastically in a high-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2036\u0026quot; data-end=\u0026quot;2039\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2041\u0026quot; data-end=\u0026quot;2058\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2041\u0026quot; data-end=\u0026quot;2058\u0026quot;\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2060\u0026quot; data-end=\u0026quot;2368\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ik12gg\u0026quot; data-start=\u0026quot;2060\u0026quot; data-end=\u0026quot;2177\u0026quot;\u0026gt;Opportunity to work in a global SaaS organization with strong exposure to U.S. GAAP and SEC reporting environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1oxoe6k\u0026quot; data-start=\u0026quot;2178\u0026quot; data-end=\u0026quot;2248\u0026quot;\u0026gt;High-visibility role partnering with cross-functional global teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j6le12\u0026quot; data-start=\u0026quot;2249\u0026quot; data-end=\u0026quot;2288\u0026quot;\u0026gt;Collaborative and inclusive culture\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3rf78\u0026quot; data-start=\u0026quot;2289\u0026quot; data-end=\u0026quot;2368\u0026quot;\u0026gt;Learning and career growth opportunities within a fast-scaling organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2370\u0026quot; data-end=\u0026quot;2373\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2375\u0026quot; data-end=\u0026quot;2384\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2375\u0026quot; data-end=\u0026quot;2384\u0026quot;\u0026gt;Shift\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2386\u0026quot; data-end=\u0026quot;2398\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;y3x3ny\u0026quot; data-start=\u0026quot;2386\u0026quot; data-end=\u0026quot;2398\u0026quot;\u0026gt;US shift\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4018320004,"name":"Finance","child_ids":[],"parent_id":4083651004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5774723004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5038304004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5774723004,"updated_at":"2026-05-27T09:30:49-04:00","requisition_id":"FY26T-29-447-219","title":"Sr Software Engineer","company_name":"Five9","first_published":"2026-01-19T12:05:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-com-keepaware-af=\u0026quot;manual\u0026quot;\u0026gt;Senior Business Intelligence / Analytics Engineer (Dashboards \u0026amp;amp; Metrics)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, facilitating more than three billion customer interactions annually. Five9 helps enterprises move from legacy contact center solutions to secure, scalable cloud platforms that power exceptional customer and agent experiences\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is seeking a\u0026amp;nbsp;Senior Business Intelligence / Analytics Engineer\u0026amp;nbsp;with a strong focus on\u0026amp;nbsp;operational metric dashboards and deep data drill-downs, built\u0026amp;nbsp;today using Looker\u0026amp;nbsp;and underpinned by\u0026amp;nbsp;strong analytics engineering and data modelling discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is centred on\u0026amp;nbsp;designing, building, and owning customer-facing Looker dashboards\u0026amp;nbsp;used by\u0026amp;nbsp;end-customer IT managers\u0026amp;nbsp;to monitor platform health, investigate issues, and perform root-cause analysis. The same dashboards are also relied upon by\u0026amp;nbsp;internal product, engineering, and leadership teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the core of this role is\u0026amp;nbsp;robust data modelling in BigQuery\u0026amp;nbsp;— designing clean, well-structured dimensional models and metric layers that ensure dashboards are fast, reliable, and consistent at scale. This role requires\u0026amp;nbsp;deep SQL expertise and proven experience working with columnar databases\u0026amp;nbsp;in cloud environments, particularly\u0026amp;nbsp;BigQuery on GCP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Platform Dashboards (Primary Focus)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and own\u0026amp;nbsp;customer-facing operational Looker dashboards\u0026amp;nbsp;used by end-customer IT managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure dashboards also effectively support internal product, engineering, and leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain\u0026amp;nbsp;LookML models\u0026amp;nbsp;that expose clean, consistent metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create\u0026amp;nbsp;clear metric hierarchies and drill paths\u0026amp;nbsp;from high-level health to detailed event-level data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure dashboards are\u0026amp;nbsp;actionable and diagnostic, supporting investigation and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Modelling \u0026amp;amp; Analytics Engineering (Must-Have)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain\u0026amp;nbsp;well-structured dimensional data models\u0026amp;nbsp;in\u0026amp;nbsp;BigQuery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model data specifically for\u0026amp;nbsp;analytics and dashboard performance, not just storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimise\u0026amp;nbsp;fact and dimension tables, aggregates, and snapshots\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and maintain\u0026amp;nbsp;advanced SQL\u0026amp;nbsp;optimised for\u0026amp;nbsp;column-based analytical databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage BigQuery best practices (partitioning, clustering, materialised views, cost controls)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Metric, Dimension \u0026amp;amp; Measure Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain a\u0026amp;nbsp;centralised metric, dimension, and measure dictionary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly document:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Metric definitions and formulas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dimension grain and behaviour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known limitations and edge cases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure\u0026amp;nbsp;metric consistency\u0026amp;nbsp;across customer-facing and internal dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the gatekeeper to prevent metric drift and duplicated logic\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BI Tooling \u0026amp;amp; Analytics UX\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply strong\u0026amp;nbsp;analytics UX principles\u0026amp;nbsp;to Looker dashboards:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clear hierarchy and prioritisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Purposeful filters and parameters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intuitive drill paths\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Optimise Looker explores, joins, and derived tables for performance and usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design dashboards in a way that is\u0026amp;nbsp;portable and adaptable\u0026amp;nbsp;should BI tooling evolve in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering, and platform teams to understand data at its source\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide stakeholders toward\u0026amp;nbsp;metric-first, model-driven analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor analysts and engineers on data modelling, SQL, and Looker best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence analytics standards and patterns across the organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years\u0026amp;nbsp;experience in Business Intelligence, Analytics Engineering, or Data Engineering roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing\u0026amp;nbsp;dimensional data models\u0026amp;nbsp;for analytics and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level SQL\u0026amp;nbsp;with demonstrated experience on\u0026amp;nbsp;column-based analytical databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with\u0026amp;nbsp;BigQuery\u0026amp;nbsp;and\u0026amp;nbsp;Google Cloud Platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and maintaining\u0026amp;nbsp;Looker dashboards and LookML models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership of\u0026amp;nbsp;metric definitions and data documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and commitment to data correctness and consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and a strong sense of ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale, multi-tenant analytics platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience modelling operational or observability data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Looker ML or advanced Looker features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to other BI platforms (Tableau, Power BI, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience acting as a senior or lead analytics engineer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values \u0026amp;amp; Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 embraces diversity and is committed to building an inclusive team representing a wide range of backgrounds, perspectives, and skills. We are proud to be an equal opportunity employer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5732057004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5017214004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5732057004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25N-29-421-506","title":"Sr Software Engineer - Backend Engineer | IND","company_name":"Five9","first_published":"2025-12-08T07:42:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 data-start=\u0026quot;1024\u0026quot; data-end=\u0026quot;1052\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1028\u0026quot; data-end=\u0026quot;1052\u0026quot;\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2424\u0026quot; data-end=\u0026quot;2427\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly skilled Full-Stack Developer with expertise in .NET Core, to develop and maintain scalable web applications and microservices. The ideal candidate will have strong problem-solving skills, experience in modern software development, and a passion for creating robust, high-performance applications.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2424\u0026quot; data-end=\u0026quot;2427\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1024\u0026quot; data-end=\u0026quot;1052\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1028\u0026quot; data-end=\u0026quot;1052\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Backend Development:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain microservices and APIs using .NET Core. Should have a good understanding of .NET Framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement RESTful APIs, ensuring high performance and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize database queries and design schemas for SQL Server / Snowflake / MongoDB.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Software Architecture \u0026amp;amp; DevOps:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Docker, Kubernetes, and CI/CD pipelines for deployment and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure best practices in security, scalability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Collaboration \u0026amp;amp; Agile Development:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with UI/UX designers, backend engineers, and product managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Agile/Scrum ceremonies, code reviews, and knowledge-sharing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and well-documented code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1821\u0026quot; data-end=\u0026quot;1824\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1826\u0026quot; data-end=\u0026quot;1857\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1830\u0026quot; data-end=\u0026quot;1857\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;2422\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;7+ years of experience as a Full-Stack Developer.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Strong experience in .NET Core, C#.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Proficiency in React.js, JavaScript (ES6+), TypeScript.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Experience with RESTful APIs, Microservices architecture.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Knowledge of SQL / NoSQL databases (SQL Server, Snowflake, MongoDB).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Experience with Git, CI/CD pipelines, Docker, and Kubernetes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Familiarity with Cloud services (Azure, AWS, or GCP) is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1859\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1861\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Strong debugging and troubleshooting skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2424\u0026quot; data-end=\u0026quot;2427\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2429\u0026quot; data-end=\u0026quot;2449\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2433\u0026quot; data-end=\u0026quot;2449\u0026quot;\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2451\u0026quot; data-end=\u0026quot;2706\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2451\u0026quot; data-end=\u0026quot;2497\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2453\u0026quot; data-end=\u0026quot;2497\u0026quot;\u0026gt;Experience with GraphQL, gRPC, or WebSockets\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2498\u0026quot; data-end=\u0026quot;2582\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2500\u0026quot; data-end=\u0026quot;2582\u0026quot;\u0026gt;Knowledge of authentication/authorization frameworks (OAuth, JWT, Identity Server)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2583\u0026quot; data-end=\u0026quot;2652\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2585\u0026quot; data-end=\u0026quot;2652\u0026quot;\u0026gt;Exposure to serverless architecture and cloud-native best practices\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2653\u0026quot; data-end=\u0026quot;2706\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2655\u0026quot; data-end=\u0026quot;2706\u0026quot;\u0026gt;Background in automated testing (unit, integration)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2424\u0026quot; data-end=\u0026quot;2427\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why Five9\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5883371004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5103436004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5883371004,"updated_at":"2026-04-28T06:10:41-04:00","requisition_id":"FY26-1-449-338a FY26-1-449-338b","title":"Sr Software Engineer - IAM","company_name":"Five9","first_published":"2026-04-09T04:21:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;324\u0026quot; data-end=\u0026quot;342\u0026quot;\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot; data-start=\u0026quot;343\u0026quot; data-end=\u0026quot;711\u0026quot;\u0026gt;We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security \u0026amp;amp; Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it\u0026#39;s built, deployed, tested and managed.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;738\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;738\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;740\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;848\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;850\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;Design and develop highly available, scalable, and reliable microservices infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;942\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;944\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;Build and enhance Identity \u0026amp;amp; Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1092\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1094\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Apply cloud and open-source technologies to solve complex platform challenges.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1175\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1177\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;Gain deep understanding of existing systems and contribute to architectural improvements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1269\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1271\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;Troubleshoot production issues and provide operational support across the software stack.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1363\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1365\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;Collaborate with cross-functional engineering teams and drive technical excellence.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1485\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1485\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;7+ Years of related experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1485\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1487\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;Strong expertise in \u0026lt;strong data-start=\u0026quot;1507\u0026quot; data-end=\u0026quot;1562\u0026quot;\u0026gt;Java, APIs, Spring Security, and Web Authentication\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1566\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1568\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;Hands-on experience with \u0026lt;strong data-start=\u0026quot;1593\u0026quot; data-end=\u0026quot;1664\u0026quot;\u0026gt;SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1668\u0026quot; data-end=\u0026quot;1756\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1670\u0026quot; data-end=\u0026quot;1756\u0026quot;\u0026gt;Experience managing \u0026lt;strong data-start=\u0026quot;1690\u0026quot; data-end=\u0026quot;1707\u0026quot;\u0026gt;Ping Identity\u0026lt;/strong\u0026gt; (architecture, configuration, and operations).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1757\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1759\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;Ownership of \u0026lt;strong data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;production uptime, reliability, SLAs/SLOs, and incident response\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1844\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1846\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;Participation in \u0026lt;strong data-start=\u0026quot;1863\u0026quot; data-end=\u0026quot;1888\u0026quot;\u0026gt;24/7 on-call rotation\u0026lt;/strong\u0026gt; for identity-related systems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1921\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1923\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;Experience in \u0026lt;strong data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;1994\u0026quot;\u0026gt;performance tuning microservices and database queries\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1998\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2000\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;Familiarity with \u0026lt;strong data-start=\u0026quot;2017\u0026quot; data-end=\u0026quot;2042\u0026quot;\u0026gt;distributed databases\u0026lt;/strong\u0026gt; such as CockroachDB or Cassandra.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2079\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2081\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Experience with \u0026lt;strong data-start=\u0026quot;2097\u0026quot; data-end=\u0026quot;2116\u0026quot;\u0026gt;cloud platforms\u0026lt;/strong\u0026gt; (GCP preferred).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;Good to Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2154\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2154\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2156\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;Experience with \u0026lt;strong data-start=\u0026quot;2172\u0026quot; data-end=\u0026quot;2184\u0026quot;\u0026gt;Okta IAM\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2188\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2190\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;Exposure to large-scale SaaS environments and platform modernization initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5798763004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5049248004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5798763004,"updated_at":"2026-04-21T14:23:44-04:00","requisition_id":"FY26-28-449-324","title":"Sr Software Engineer - IDP | India","company_name":"Five9","first_published":"2026-02-10T05:51:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;324\u0026quot; data-end=\u0026quot;342\u0026quot;\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot; data-start=\u0026quot;343\u0026quot; data-end=\u0026quot;711\u0026quot;\u0026gt;We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security \u0026amp;amp; Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it\u0026#39;s built, deployed, tested and managed.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;713\u0026quot; data-end=\u0026quot;737\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;738\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;738\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;740\u0026quot; data-end=\u0026quot;847\u0026quot;\u0026gt;Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;848\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;850\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;Design and develop highly available, scalable, and reliable microservices infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;942\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;944\u0026quot; data-end=\u0026quot;1091\u0026quot;\u0026gt;Build and enhance Identity \u0026amp;amp; Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1092\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1094\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Apply cloud and open-source technologies to solve complex platform challenges.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1175\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1177\u0026quot; data-end=\u0026quot;1268\u0026quot;\u0026gt;Gain deep understanding of existing systems and contribute to architectural improvements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1269\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1271\u0026quot; data-end=\u0026quot;1362\u0026quot;\u0026gt;Troubleshoot production issues and provide operational support across the software stack.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1363\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1365\u0026quot; data-end=\u0026quot;1450\u0026quot;\u0026gt;Collaborate with cross-functional engineering teams and drive technical excellence.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1452\u0026quot; data-end=\u0026quot;1484\u0026quot;\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1485\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;1485\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1487\u0026quot; data-end=\u0026quot;1565\u0026quot;\u0026gt;Strong expertise in \u0026lt;strong data-start=\u0026quot;1507\u0026quot; data-end=\u0026quot;1562\u0026quot;\u0026gt;Java, APIs, Spring Security, and Web Authentication\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1566\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1568\u0026quot; data-end=\u0026quot;1667\u0026quot;\u0026gt;Hands-on experience with \u0026lt;strong data-start=\u0026quot;1593\u0026quot; data-end=\u0026quot;1664\u0026quot;\u0026gt;SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1668\u0026quot; data-end=\u0026quot;1756\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1670\u0026quot; data-end=\u0026quot;1756\u0026quot;\u0026gt;Experience managing \u0026lt;strong data-start=\u0026quot;1690\u0026quot; data-end=\u0026quot;1707\u0026quot;\u0026gt;Ping Identity\u0026lt;/strong\u0026gt; (architecture, configuration, and operations).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1757\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1759\u0026quot; data-end=\u0026quot;1843\u0026quot;\u0026gt;Ownership of \u0026lt;strong data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1840\u0026quot;\u0026gt;production uptime, reliability, SLAs/SLOs, and incident response\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1844\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1846\u0026quot; data-end=\u0026quot;1920\u0026quot;\u0026gt;Participation in \u0026lt;strong data-start=\u0026quot;1863\u0026quot; data-end=\u0026quot;1888\u0026quot;\u0026gt;24/7 on-call rotation\u0026lt;/strong\u0026gt; for identity-related systems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1921\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1923\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;Experience in \u0026lt;strong data-start=\u0026quot;1937\u0026quot; data-end=\u0026quot;1994\u0026quot;\u0026gt;performance tuning microservices and database queries\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1998\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2000\u0026quot; data-end=\u0026quot;2078\u0026quot;\u0026gt;Familiarity with \u0026lt;strong data-start=\u0026quot;2017\u0026quot; data-end=\u0026quot;2042\u0026quot;\u0026gt;distributed databases\u0026lt;/strong\u0026gt; such as CockroachDB or Cassandra.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2079\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2081\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Experience with \u0026lt;strong data-start=\u0026quot;2097\u0026quot; data-end=\u0026quot;2116\u0026quot;\u0026gt;cloud platforms\u0026lt;/strong\u0026gt; (GCP preferred).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2137\u0026quot; data-end=\u0026quot;2153\u0026quot;\u0026gt;Good to Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2154\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;\n\u0026lt;li data-start=\u0026quot;2154\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2156\u0026quot; data-end=\u0026quot;2187\u0026quot;\u0026gt;Experience with \u0026lt;strong data-start=\u0026quot;2172\u0026quot; data-end=\u0026quot;2184\u0026quot;\u0026gt;Okta IAM\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2188\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2190\u0026quot; data-end=\u0026quot;2273\u0026quot;\u0026gt;Exposure to large-scale SaaS environments and platform modernization initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5979870004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5146229004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5979870004,"updated_at":"2026-05-08T00:51:55-04:00","requisition_id":"FY26T-29-404-191","title":"Sr Software Engineer - Studio (PHP and Laravel)","company_name":"Five9","first_published":"2026-04-23T08:13:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Team\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The product engineering team\u0026amp;nbsp;drives\u0026amp;nbsp;the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents\u0026amp;nbsp;too and\u0026amp;nbsp;help supervisors and managers get the most out of their mix of human and AI labor.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The role of\u0026amp;nbsp;Senior\u0026amp;nbsp;Software Engineer is for\u0026amp;nbsp;the\u0026amp;nbsp;Studio\u0026amp;nbsp;Innovations\u0026amp;nbsp;team, which\u0026amp;nbsp;modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from\u0026amp;nbsp;enhancement of\u0026amp;nbsp;the existing studio product to modernize it\u0026amp;nbsp;into Java microservices on the GCP cloud.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Role purpose\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The role of a\u0026amp;nbsp;Senior\u0026amp;nbsp;Software Engineer in the R\u0026amp;amp;D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution.\u0026amp;nbsp;This role would be a key\u0026amp;nbsp;developer\u0026amp;nbsp;role to modernize\u0026amp;nbsp;and re-architect\u0026amp;nbsp;the existing Studio product to\u0026amp;nbsp;use Java microservices\u0026amp;nbsp;on GCP.\u0026amp;nbsp;The\u0026amp;nbsp;Senior\u0026amp;nbsp;engineer\u0026#39;s responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;br\u0026gt;How you contribute\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Understands various programming languages, frameworks, and development methodologies, which\u0026amp;nbsp;allow you to make informed decisions and solve complex technical challenges.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Help create blueprints that outline how different components of the system will interact, ensuring\u0026amp;nbsp;scalability, maintainability, and performance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;production incident management and debugging complex issues\u0026amp;nbsp;using knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Mentor junior engineers, helping them develop their skills and grow as professionals. This fosters a\u0026amp;nbsp;culture of continuous learning and collaboration within the team.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ensure\u0026amp;nbsp;that\u0026amp;nbsp;the development stays on track, milestones are met, and the project aligns with business objectives. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborate with cross-functional teams, including product managers, designers, and quality\u0026amp;nbsp;assurance professionals, to ensure that everyone is aligned on project goals and progress.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skills, competencies and qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Required: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;5+ years of\u0026amp;nbsp;designing\u0026amp;nbsp;and developing\u0026amp;nbsp;high traffic\u0026amp;nbsp;distributed and scalable\u0026amp;nbsp;systems on a\u0026amp;nbsp;cloud-based\u0026amp;nbsp;platform (GCP. AWS or Azure)\u0026amp;nbsp;in a SaaS company. Hands-on expertise in cloud-native backend\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;microservices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Java\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026amp;amp; backend frameworks like\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Spring Boot\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Highly proficient in a variety of programming languages, including but not limited to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Java,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;PHP\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, Javascript, Python or others as required.  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience\u0026amp;nbsp;with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong observability and monitoring exposure by\u0026amp;nbsp;monitoring tools, logging systems, and application performance management like New Relic, Grafana,\u0026amp;nbsp;Prometheus etc.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Expertise in databases (SQL and NoSQL), and\u0026amp;nbsp;their optimization techniques.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Expertise in CI/CD, Containerization and Kubernetes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Awareness of web security best practices and the ability to implement security measures to protect applications and data. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ability to deploy and monitor applications in production along with\u0026amp;nbsp;diagnosing\u0026amp;nbsp;any technical issues. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A portfolio of past projects showcasing full-stack development skills. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ability to work independently and as part of a collaborative team. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong commitment to delivering high-quality code and solutions on time and within scope. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Educational qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in computer science, engineering, or related field\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Desirable\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;15\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with\u0026amp;nbsp;PHP. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Other requirements\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;34\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This position requires the ability to be On Call. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key relationships\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;There are no direct reports to this role. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key stakeholders include: \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Service owners and their teams. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Technical leadership and senior management, including VPs. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Engineering teams. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Network and Telecom teams. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Customer service teams. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;31\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Compliance and infosec teams. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting Structure\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;9\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This position reports to the\u0026amp;nbsp;Senior\u0026amp;nbsp;Engineering\u0026amp;nbsp;Manager\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5803570004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5051843004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5803570004,"updated_at":"2026-06-05T01:00:51-04:00","requisition_id":"FY26T-29-404-181","title":"Staff Software Engineer | AI Automation","company_name":"Five9","first_published":"2026-02-13T06:11:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Product Engineering team drives the development and realization of practical AI solutions for the contact‑centre environment. Our existing Studio product stack is built on \u0026lt;strong\u0026gt;PHP/Laravel, Python, and Vue.js\u0026lt;/strong\u0026gt;, deployed across both private and public clouds. We leverage leading cloud AI services, including \u0026lt;strong\u0026gt;Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our vision is to \u0026lt;strong\u0026gt;reimagine the connection experience\u0026lt;/strong\u0026gt; between end users and the brands that serve them. Our AI agents will deliver delightful, efficient self‑service at super‑human speeds, while seamlessly integrating live human agents whenever a human touch is required. These AI agents will also \u0026lt;strong\u0026gt;assist live agents\u0026lt;/strong\u0026gt; and help supervisors and managers optimize the blend of human and AI workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Staff Software Engineer\u0026lt;/strong\u0026gt; role is part of the \u0026lt;strong\u0026gt;Studio Innovations team\u0026lt;/strong\u0026gt;, which focuses on modernizing the existing Studio product. This team ensures our production systems remain stable, secure, and high‑performing, and is responsible for enhancements that transition the Studio platform into \u0026lt;strong\u0026gt;Java microservices on GCP\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based out of an affiliate office of \u0026lt;strong\u0026gt;Acqueon Technologies in India\u0026lt;/strong\u0026gt;, following the hybrid work model of that location.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role Purpose\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Staff Software Engineer in the \u0026lt;strong\u0026gt;R\u0026amp;amp;D AI Automation Team\u0026lt;/strong\u0026gt; is responsible for designing, developing, and maintaining the Studio product — a drag‑and‑drop flow builder and execution engine that integrates multiple channels such as \u0026lt;strong\u0026gt;voice, SMS, and chatbots\u0026lt;/strong\u0026gt; with the Five9 contact‑centre voice platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role plays a key part in \u0026lt;strong\u0026gt;modernizing and re‑architecting\u0026lt;/strong\u0026gt; the Studio product into \u0026lt;strong\u0026gt;Java-based microservices on GCP\u0026lt;/strong\u0026gt;. Responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Software design, development, testing, and documentation across backend, frontend, and interaction management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with product owners and designers to expand the feature set and deliver high‑quality user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking operational ownership of service performance and quality, including possible participation in an on‑call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exploring cutting-edge technologies and partnering with product teams to convert ideas into production‑ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How You Contribute\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and implementation of new features and change requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write high-quality, efficient, and maintainable code with a focus on scalability and multi‑tenancy, while adhering to coding best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the go‑to expert for ambiguous or time‑sensitive challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to production incident management and debugging of complex issues using monitoring, logging, and APM tools such as \u0026lt;strong\u0026gt;New Relic, Grafana, and Prometheus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough code reviews and maintain high coding standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify technical debt and propose actionable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply strong understanding of multiple programming languages, frameworks, and development methodologies to solve complex technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a natural coach and mentor, providing technical guidance and support to peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fill functional gaps across engineering and cross‑functional teams to maintain continuity and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure project milestones are met and development aligns with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to documentation, specifications, processes, and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skills, Competencies, and Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience designing and developing \u0026lt;strong\u0026gt;high‑traffic, distributed, and scalable systems\u0026lt;/strong\u0026gt; on cloud platforms such as \u0026lt;strong\u0026gt;GCP, AWS, or Azure\u0026lt;/strong\u0026gt; within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expertise in \u0026lt;strong\u0026gt;cloud‑native backend microservices\u0026lt;/strong\u0026gt; development using \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; and frameworks like \u0026lt;strong\u0026gt;Spring Boot\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in multiple programming languages, including but not limited to \u0026lt;strong\u0026gt;Java, PHP, JavaScript, and Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web technologies such as \u0026lt;strong\u0026gt;HTML, CSS, JavaScript\u0026lt;/strong\u0026gt;, and modern front-end frameworks like \u0026lt;strong\u0026gt;Vue.js or React\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with observability and monitoring tools: \u0026lt;strong\u0026gt;New Relic, Grafana, Prometheus\u0026lt;/strong\u0026gt;, and similar systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in \u0026lt;strong\u0026gt;SQL and NoSQL\u0026lt;/strong\u0026gt; databases, along with optimization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in \u0026lt;strong\u0026gt;CI/CD\u0026lt;/strong\u0026gt;, containerization, and \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of web security best practices and the ability to implement application and data protection measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deploy, monitor, and troubleshoot applications in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio demonstrating experience in architecture, design, and full-stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work both independently and collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to on-time delivery of high-quality code and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Educational Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field (\u0026lt;strong\u0026gt;Master’s preferred\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desirable\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;PHP\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on \u0026lt;strong\u0026gt;multi-tenant systems\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with \u0026lt;strong\u0026gt;sharding\u0026lt;/strong\u0026gt; using \u0026lt;strong\u0026gt;MySQL, Redis, or MongoDB\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in \u0026lt;strong\u0026gt;Contact Centre, IVR, Virtual Agents, VoIP\u0026lt;/strong\u0026gt;, or telecom service provider environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Other Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires participation in an \u0026lt;strong\u0026gt;on‑call rotation\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5886874004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5038239004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5886874004,"updated_at":"2026-04-20T10:03:41-04:00","requisition_id":"FY26T-29-447-245","title":"Staff Software Engineer | Core Backend","company_name":"Five9","first_published":"2026-04-09T08:07:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;596\u0026quot; data-end=\u0026quot;903\u0026quot;\u0026gt;We are expanding our engineering team in India (Bangalore) and are seeking a Staff Software Engineer to help design, implement, and scale Five9’s next-generation cloud-native services. This role is ideal for engineers who thrive on hands-on coding, technical depth, and building complex distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;905\u0026quot; data-end=\u0026quot;908\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;910\u0026quot; data-end=\u0026quot;927\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;910\u0026quot; data-end=\u0026quot;927\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;929\u0026quot; data-end=\u0026quot;1317\u0026quot;\u0026gt;As a Staff Engineer at Five9, you will work on core backend services that power our global cloud contact center platform. You’ll have the opportunity to tackle hard engineering problems at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence — while mentoring others and shaping best practices along the way.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1319\u0026quot; data-end=\u0026quot;1322\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1324\u0026quot; data-end=\u0026quot;1348\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1324\u0026quot; data-end=\u0026quot;1348\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1350\u0026quot; data-end=\u0026quot;2237\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;upp09c\u0026quot; data-start=\u0026quot;1350\u0026quot; data-end=\u0026quot;1441\u0026quot;\u0026gt;Design, develop, and optimize high-performance microservices using Java and Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5zbuyc\u0026quot; data-start=\u0026quot;1442\u0026quot; data-end=\u0026quot;1556\u0026quot;\u0026gt;Write clean, maintainable, and testable code, with a strong focus on scalability, reliability, and performance\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kusnxr\u0026quot; data-start=\u0026quot;1557\u0026quot; data-end=\u0026quot;1681\u0026quot;\u0026gt;Take ownership of services end-to-end — from design and implementation to deployment, monitoring, and ongoing operations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1chewx2\u0026quot; data-start=\u0026quot;1682\u0026quot; data-end=\u0026quot;1791\u0026quot;\u0026gt;Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fnr7te\u0026quot; data-start=\u0026quot;1792\u0026quot; data-end=\u0026quot;1866\u0026quot;\u0026gt;Ensure services meet SLAs, performance metrics, and security standards\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l8d230\u0026quot; data-start=\u0026quot;1867\u0026quot; data-end=\u0026quot;1997\u0026quot;\u0026gt;Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m7xe2g\u0026quot; data-start=\u0026quot;1998\u0026quot; data-end=\u0026quot;2130\u0026quot;\u0026gt;Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pqx7et\u0026quot; data-start=\u0026quot;2131\u0026quot; data-end=\u0026quot;2237\u0026quot;\u0026gt;Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2239\u0026quot; data-end=\u0026quot;2242\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;2244\u0026quot; data-end=\u0026quot;2271\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2244\u0026quot; data-end=\u0026quot;2271\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2273\u0026quot; data-end=\u0026quot;3006\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;fy6943\u0026quot; data-start=\u0026quot;2273\u0026quot; data-end=\u0026quot;2381\u0026quot;\u0026gt;Strong debugging and problem-solving skills, with an ability to dive deep into complex production issues\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;we3k4k\u0026quot; data-start=\u0026quot;2382\u0026quot; data-end=\u0026quot;2444\u0026quot;\u0026gt;7-10 Years of development experience in Java Microservices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10j4ks5\u0026quot; data-start=\u0026quot;2445\u0026quot; data-end=\u0026quot;2519\u0026quot;\u0026gt;Deep expertise in Java with strong experience in Spring or Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n8ph33\u0026quot; data-start=\u0026quot;2520\u0026quot; data-end=\u0026quot;2608\u0026quot;\u0026gt;Proven ability to build and operate distributed, cloud-native microservices at scale\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rv0wlp\u0026quot; data-start=\u0026quot;2609\u0026quot; data-end=\u0026quot;2699\u0026quot;\u0026gt;Strong experience with GCP services (e.g., GKE, Pub/Sub, BigQuery, CockroachDB, Redis)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1us8zov\u0026quot; data-start=\u0026quot;2700\u0026quot; data-end=\u0026quot;2789\u0026quot;\u0026gt;Experience with Kubernetes, containerization, and CI/CD pipelines (GitLab or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fstqw3\u0026quot; data-start=\u0026quot;2790\u0026quot; data-end=\u0026quot;2863\u0026quot;\u0026gt;Practical knowledge of SQL and NoSQL databases and caching strategies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m09epn\u0026quot; data-start=\u0026quot;2864\u0026quot; data-end=\u0026quot;2963\u0026quot;\u0026gt;Solid understanding of system design, data structures, algorithms, and performance optimization\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xmp9q6\u0026quot; data-start=\u0026quot;2964\u0026quot; data-end=\u0026quot;3006\u0026quot;\u0026gt;Understanding of Product Archietecture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3008\u0026quot; data-end=\u0026quot;3011\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3013\u0026quot; data-end=\u0026quot;3033\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3013\u0026quot; data-end=\u0026quot;3033\u0026quot;\u0026gt;Preferred Skills (Nice to have)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3035\u0026quot; data-end=\u0026quot;3350\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fq3xky\u0026quot; data-start=\u0026quot;3035\u0026quot; data-end=\u0026quot;3145\u0026quot;\u0026gt;Exposure to voice and telephony systems (SIP, RTP, IVR, call routing) or real-time communication platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;r1e0dn\u0026quot; data-start=\u0026quot;3146\u0026quot; data-end=\u0026quot;3206\u0026quot;\u0026gt;Experience in latency-sensitive, high-throughput systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xdz13\u0026quot; data-start=\u0026quot;3207\u0026quot; data-end=\u0026quot;3290\u0026quot;\u0026gt;Familiarity with Looker, analytics pipelines, and large-scale reporting systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;85npuz\u0026quot; data-start=\u0026quot;3291\u0026quot; data-end=\u0026quot;3350\u0026quot;\u0026gt;Familiarity with Agile, Jira, Confluence, E2E test, etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3352\u0026quot; data-end=\u0026quot;3355\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3357\u0026quot; data-end=\u0026quot;3379\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3357\u0026quot; data-end=\u0026quot;3379\u0026quot;\u0026gt;Technology \u0026amp;amp; Tools\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3381\u0026quot; data-end=\u0026quot;3668\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4oi34g\u0026quot; data-start=\u0026quot;3381\u0026quot; data-end=\u0026quot;3434\u0026quot;\u0026gt;Languages \u0026amp;amp; Frameworks: Java, Spring, Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q99reu\u0026quot; data-start=\u0026quot;3435\u0026quot; data-end=\u0026quot;3523\u0026quot;\u0026gt;Cloud \u0026amp;amp; Infrastructure: GCP (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mlrdnw\u0026quot; data-start=\u0026quot;3524\u0026quot; data-end=\u0026quot;3561\u0026quot;\u0026gt;DevOps \u0026amp;amp; CI/CD: Git, GitLab CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15h2nff\u0026quot; data-start=\u0026quot;3562\u0026quot; data-end=\u0026quot;3622\u0026quot;\u0026gt;Collaboration \u0026amp;amp; Documentation: Swagger, JIRA, Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mr1ayz\u0026quot; data-start=\u0026quot;3623\u0026quot; data-end=\u0026quot;3668\u0026quot;\u0026gt;Hardware: Apple MacBook options available\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5988412004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5150378004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5988412004,"updated_at":"2026-05-05T09:16:43-04:00","requisition_id":"FY26T-29-451-182","title":"Staff Software Engineer - Core Backend | India","company_name":"Five9","first_published":"2026-05-05T09:16:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1bqhj0l\u0026quot; data-start=\u0026quot;1213\u0026quot; data-end=\u0026quot;1235\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1216\u0026quot; data-end=\u0026quot;1235\u0026quot;\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;1237\u0026quot; data-end=\u0026quot;1596\u0026quot;\u0026gt;As a \u0026lt;strong data-start=\u0026quot;1242\u0026quot; data-end=\u0026quot;1269\u0026quot;\u0026gt;Staff Engineer at Five9\u0026lt;/strong\u0026gt;, you will work on core backend services that power our global cloud contact center platform. You will tackle complex engineering challenges at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence—while mentoring others and shaping best practices.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1598\u0026quot; data-end=\u0026quot;1601\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1uboqym\u0026quot; data-start=\u0026quot;1603\u0026quot; data-end=\u0026quot;1624\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;1606\u0026quot; data-end=\u0026quot;1624\u0026quot;\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1626\u0026quot; data-end=\u0026quot;2520\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1of29ow\u0026quot; data-start=\u0026quot;1626\u0026quot; data-end=\u0026quot;1721\u0026quot;\u0026gt;Design, develop, and optimize high-performance microservices using \u0026lt;strong data-start=\u0026quot;1695\u0026quot; data-end=\u0026quot;1719\u0026quot;\u0026gt;Java and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l8l5mg\u0026quot; data-start=\u0026quot;1722\u0026quot; data-end=\u0026quot;1835\u0026quot;\u0026gt;Write clean, maintainable, and testable code with a strong focus on scalability, reliability, and performance\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;kusnxr\u0026quot; data-start=\u0026quot;1836\u0026quot; data-end=\u0026quot;1960\u0026quot;\u0026gt;Take ownership of services end-to-end — from design and implementation to deployment, monitoring, and ongoing operations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1chewx2\u0026quot; data-start=\u0026quot;1961\u0026quot; data-end=\u0026quot;2070\u0026quot;\u0026gt;Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fnr7te\u0026quot; data-start=\u0026quot;2071\u0026quot; data-end=\u0026quot;2145\u0026quot;\u0026gt;Ensure services meet SLAs, performance metrics, and security standards\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;rr5znw\u0026quot; data-start=\u0026quot;2146\u0026quot; data-end=\u0026quot;2280\u0026quot;\u0026gt;Contribute to improving \u0026lt;strong data-start=\u0026quot;2172\u0026quot; data-end=\u0026quot;2222\u0026quot;\u0026gt;CI/CD pipelines, automation, and observability\u0026lt;/strong\u0026gt; to reduce manual effort and improve service reliability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m7xe2g\u0026quot; data-start=\u0026quot;2281\u0026quot; data-end=\u0026quot;2413\u0026quot;\u0026gt;Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pqx7et\u0026quot; data-start=\u0026quot;2414\u0026quot; data-end=\u0026quot;2520\u0026quot;\u0026gt;Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2522\u0026quot; data-end=\u0026quot;2525\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;veufwc\u0026quot; data-start=\u0026quot;2527\u0026quot; data-end=\u0026quot;2548\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;2530\u0026quot; data-end=\u0026quot;2548\u0026quot;\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2550\u0026quot; data-end=\u0026quot;3451\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x5u7at\u0026quot; data-start=\u0026quot;2550\u0026quot; data-end=\u0026quot;2659\u0026quot;\u0026gt;Strong debugging and problem-solving skills, with the ability to dive deep into complex production issues\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1libzh6\u0026quot; data-start=\u0026quot;2660\u0026quot; data-end=\u0026quot;2730\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2662\u0026quot; data-end=\u0026quot;2676\u0026quot;\u0026gt;7–10 years\u0026lt;/strong\u0026gt; of development experience in \u0026lt;strong data-start=\u0026quot;2706\u0026quot; data-end=\u0026quot;2728\u0026quot;\u0026gt;Java microservices\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1nsr5bf\u0026quot; data-start=\u0026quot;2731\u0026quot; data-end=\u0026quot;2813\u0026quot;\u0026gt;Deep expertise in \u0026lt;strong data-start=\u0026quot;2751\u0026quot; data-end=\u0026quot;2759\u0026quot;\u0026gt;Java\u0026lt;/strong\u0026gt;, with strong experience in \u0026lt;strong data-start=\u0026quot;2787\u0026quot; data-end=\u0026quot;2811\u0026quot;\u0026gt;Spring / Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x83zjz\u0026quot; data-start=\u0026quot;2814\u0026quot; data-end=\u0026quot;2906\u0026quot;\u0026gt;Proven ability to build and operate \u0026lt;strong data-start=\u0026quot;2852\u0026quot; data-end=\u0026quot;2904\u0026quot;\u0026gt;distributed, cloud-native microservices at scale\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;18hu3k3\u0026quot; data-start=\u0026quot;2907\u0026quot; data-end=\u0026quot;2995\u0026quot;\u0026gt;Strong experience with \u0026lt;strong data-start=\u0026quot;2932\u0026quot; data-end=\u0026quot;2948\u0026quot;\u0026gt;GCP services\u0026lt;/strong\u0026gt; (GKE, Pub/Sub, BigQuery, CockroachDB, Redis)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1oyedv3\u0026quot; data-start=\u0026quot;2996\u0026quot; data-end=\u0026quot;3089\u0026quot;\u0026gt;Experience with \u0026lt;strong data-start=\u0026quot;3014\u0026quot; data-end=\u0026quot;3067\u0026quot;\u0026gt;Kubernetes, containerization, and CI/CD pipelines\u0026lt;/strong\u0026gt; (GitLab or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12kk7ab\u0026quot; data-start=\u0026quot;3090\u0026quot; data-end=\u0026quot;3167\u0026quot;\u0026gt;Practical knowledge of \u0026lt;strong data-start=\u0026quot;3115\u0026quot; data-end=\u0026quot;3142\u0026quot;\u0026gt;SQL and NoSQL databases\u0026lt;/strong\u0026gt; and caching strategies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j3qjln\u0026quot; data-start=\u0026quot;3168\u0026quot; data-end=\u0026quot;3271\u0026quot;\u0026gt;Solid understanding of \u0026lt;strong data-start=\u0026quot;3193\u0026quot; data-end=\u0026quot;3269\u0026quot;\u0026gt;system design, data structures, algorithms, and performance optimization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;m62oez\u0026quot; data-start=\u0026quot;3272\u0026quot; data-end=\u0026quot;3317\u0026quot;\u0026gt;Understanding of \u0026lt;strong data-start=\u0026quot;3291\u0026quot; data-end=\u0026quot;3315\u0026quot;\u0026gt;product architecture\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1h47dgt\u0026quot; data-start=\u0026quot;3318\u0026quot; data-end=\u0026quot;3451\u0026quot;\u0026gt;Comfortable leveraging \u0026lt;strong data-start=\u0026quot;3343\u0026quot; data-end=\u0026quot;3408\u0026quot;\u0026gt;agentic coding tools and AI-assisted development environments\u0026lt;/strong\u0026gt; to enhance productivity and code quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3453\u0026quot; data-end=\u0026quot;3456\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;16dcokl\u0026quot; data-start=\u0026quot;3458\u0026quot; data-end=\u0026quot;3477\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;3461\u0026quot; data-end=\u0026quot;3477\u0026quot;\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3479\u0026quot; data-end=\u0026quot;3799\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;172ci23\u0026quot; data-start=\u0026quot;3479\u0026quot; data-end=\u0026quot;3543\u0026quot;\u0026gt;Experience in \u0026lt;strong data-start=\u0026quot;3495\u0026quot; data-end=\u0026quot;3541\u0026quot;\u0026gt;latency-sensitive, high-throughput systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l39t07\u0026quot; data-start=\u0026quot;3544\u0026quot; data-end=\u0026quot;3631\u0026quot;\u0026gt;Familiarity with \u0026lt;strong data-start=\u0026quot;3563\u0026quot; data-end=\u0026quot;3629\u0026quot;\u0026gt;Looker, analytics pipelines, and large-scale reporting systems\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hqrbqs\u0026quot; data-start=\u0026quot;3632\u0026quot; data-end=\u0026quot;3728\u0026quot;\u0026gt;Familiarity with \u0026lt;strong data-start=\u0026quot;3651\u0026quot; data-end=\u0026quot;3674\u0026quot;\u0026gt;Agile methodologies\u0026lt;/strong\u0026gt;, JIRA, Confluence, and end-to-end testing practices\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;s275sc\u0026quot; data-start=\u0026quot;3729\u0026quot; data-end=\u0026quot;3799\u0026quot;\u0026gt;Exposure to \u0026lt;strong data-start=\u0026quot;3743\u0026quot; data-end=\u0026quot;3797\u0026quot;\u0026gt;frontend technologies such as React and TypeScript\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3801\u0026quot; data-end=\u0026quot;3804\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;18zox8u\u0026quot; data-start=\u0026quot;3806\u0026quot; data-end=\u0026quot;3831\u0026quot;\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong data-start=\u0026quot;3809\u0026quot; data-end=\u0026quot;3831\u0026quot;\u0026gt;Technology \u0026amp;amp; Tools\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3833\u0026quot; data-end=\u0026quot;4140\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;d1gbww\u0026quot; data-start=\u0026quot;3833\u0026quot; data-end=\u0026quot;3890\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3835\u0026quot; data-end=\u0026quot;3862\u0026quot;\u0026gt;Languages \u0026amp;amp; Frameworks:\u0026lt;/strong\u0026gt; Java, Spring, Spring Boot\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;148e0au\u0026quot; data-start=\u0026quot;3891\u0026quot; data-end=\u0026quot;3983\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3893\u0026quot; data-end=\u0026quot;3920\u0026quot;\u0026gt;Cloud \u0026amp;amp; Infrastructure:\u0026lt;/strong\u0026gt; GCP (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;yt42r0\u0026quot; data-start=\u0026quot;3984\u0026quot; data-end=\u0026quot;4025\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3986\u0026quot; data-end=\u0026quot;4005\u0026quot;\u0026gt;DevOps \u0026amp;amp; CI/CD:\u0026lt;/strong\u0026gt; Git, GitLab CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;eacyor\u0026quot; data-start=\u0026quot;4026\u0026quot; data-end=\u0026quot;4090\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4028\u0026quot; data-end=\u0026quot;4062\u0026quot;\u0026gt;Collaboration \u0026amp;amp; Documentation:\u0026lt;/strong\u0026gt; Swagger, JIRA, Confluence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6000091004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5156480004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6000091004,"updated_at":"2026-05-19T13:38:26-04:00","requisition_id":"FY26T-29-451-196","title":"Staff Software Engineer - Frontend | Digital","company_name":"Five9","first_published":"2026-05-19T13:38:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;relative basis-auto flex-col -mb-(--composer-overlap-px) pb-(--composer-overlap-px) [--composer-overlap-px:28px] grow flex\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex flex-col text-sm\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:e258a51d-590c-4fd8-aba7-f1798981ff67-0\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:e258a51d-590c-4fd8-aba7-f1798981ff67-0\u0026quot; data-turn-id-container=\u0026quot;request-WEB:e258a51d-590c-4fd8-aba7-f1798981ff67-0\u0026quot; data-testid=\u0026quot;conversation-turn-2\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;37ff2567-87d0-4d68-8694-cfb2d932019d\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;iaipol\u0026quot; data-start=\u0026quot;710\u0026quot; data-end=\u0026quot;728\u0026quot;\u0026gt;The Opportunity\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;730\u0026quot; data-end=\u0026quot;984\u0026quot;\u0026gt;As a \u0026lt;strong data-start=\u0026quot;735\u0026quot; data-end=\u0026quot;762\u0026quot;\u0026gt;Staff Software Engineer\u0026lt;/strong\u0026gt; on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9’s digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;986\u0026quot; data-end=\u0026quot;1369\u0026quot;\u0026gt;Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, equipping supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with efficiency and customer satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1371\u0026quot; data-end=\u0026quot;1722\u0026quot;\u0026gt;You will be responsible for developing, maintaining, and advancing applications and component libraries across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1724\u0026quot; data-end=\u0026quot;2004\u0026quot;\u0026gt;The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring engineers and driving frontend engineering best practices across Five9.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;11vcmyo\u0026quot; data-start=\u0026quot;2006\u0026quot; data-end=\u0026quot;2023\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;2025\u0026quot; data-end=\u0026quot;2232\u0026quot;\u0026gt;• Build reusable, responsive, and WCAG-accessible components for our design system and web applications while translating Figma designs into production-ready component code aligned with design specifications\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2234\u0026quot; data-end=\u0026quot;2375\u0026quot;\u0026gt;• Maintain and organize the design token system, bootloader, and codemods in collaboration with other frontend developers and the design team\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2377\u0026quot; data-end=\u0026quot;2506\u0026quot;\u0026gt;• Continuously improve our React component library by adopting modern frontend packages, patterns, and engineering best practices\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2508\u0026quot; data-end=\u0026quot;2697\u0026quot;\u0026gt;• Ensure seamless deployment by implementing CI/CD workflows, unit tests, integration tests, and visual regression testing, while publishing and communicating component library enhancements\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2699\u0026quot; data-end=\u0026quot;2888\u0026quot;\u0026gt;• Collaborate closely with cross-functional teams including design teams, product managers, UI architects, and frontend developers to build new capabilities and improve existing experiences\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2890\u0026quot; data-end=\u0026quot;3026\u0026quot;\u0026gt;• Advocate and establish standards, best practices, and engineering guidelines that ensure high-quality, scalable, and maintainable code\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3028\u0026quot; data-end=\u0026quot;3123\u0026quot;\u0026gt;• Drive architectural discussions and influence technical direction across frontend initiatives\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3125\u0026quot; data-end=\u0026quot;3265\u0026quot;\u0026gt;• Provide technical guidance and mentorship to engineers through code reviews, strategic planning, design discussions, and knowledge sharing\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3267\u0026quot; data-end=\u0026quot;3381\u0026quot;\u0026gt;• Stay current with evolving technologies and help evaluate and adopt tools that strengthen our frontend ecosystem\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;121tud8\u0026quot; data-start=\u0026quot;3383\u0026quot; data-end=\u0026quot;3400\u0026quot;\u0026gt;What You Bring\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;3402\u0026quot; data-end=\u0026quot;3518\u0026quot;\u0026gt;• Strong debugging and problem-solving skills with the ability to investigate and resolve complex application issues\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3520\u0026quot; data-end=\u0026quot;3600\u0026quot;\u0026gt;• \u0026lt;strong data-start=\u0026quot;3522\u0026quot; data-end=\u0026quot;3571\u0026quot;\u0026gt;7–10 years of frontend development experience\u0026lt;/strong\u0026gt; with modern web technologies\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3602\u0026quot; data-end=\u0026quot;3648\u0026quot;\u0026gt;• Strong expertise in \u0026lt;strong data-start=\u0026quot;3624\u0026quot; data-end=\u0026quot;3648\u0026quot;\u0026gt;React and TypeScript\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3650\u0026quot; data-end=\u0026quot;3730\u0026quot;\u0026gt;• Strong proficiency in semantic \u0026lt;strong data-start=\u0026quot;3683\u0026quot; data-end=\u0026quot;3730\u0026quot;\u0026gt;HTML, CSS (preferably SCSS), and JavaScript\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3732\u0026quot; data-end=\u0026quot;3828\u0026quot;\u0026gt;• Experience building and maintaining \u0026lt;strong data-start=\u0026quot;3770\u0026quot; data-end=\u0026quot;3828\u0026quot;\u0026gt;component libraries, design systems, and design tokens\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3830\u0026quot; data-end=\u0026quot;3899\u0026quot;\u0026gt;• Strong expertise in \u0026lt;strong data-start=\u0026quot;3852\u0026quot; data-end=\u0026quot;3899\u0026quot;\u0026gt;Web Content Accessibility Guidelines (WCAG)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3901\u0026quot; data-end=\u0026quot;3995\u0026quot;\u0026gt;• Experience with frontend tooling and migration frameworks (\u0026lt;strong data-start=\u0026quot;3962\u0026quot; data-end=\u0026quot;3994\u0026quot;\u0026gt;preferably Vite and Codemods\u0026lt;/strong\u0026gt;)\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3997\u0026quot; data-end=\u0026quot;4099\u0026quot;\u0026gt;• Experience with testing frameworks such as \u0026lt;strong data-start=\u0026quot;4042\u0026quot; data-end=\u0026quot;4099\u0026quot;\u0026gt;React Testing Library, Cypress, Enzyme, and Chromatic\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4101\u0026quot; data-end=\u0026quot;4163\u0026quot;\u0026gt;• Experience working closely with design teams using \u0026lt;strong data-start=\u0026quot;4154\u0026quot; data-end=\u0026quot;4163\u0026quot;\u0026gt;Figma\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4165\u0026quot; data-end=\u0026quot;4276\u0026quot;\u0026gt;• Strong understanding of frontend architecture, application performance optimization, and scalable UI patterns\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4278\u0026quot; data-end=\u0026quot;4367\u0026quot;\u0026gt;• Understanding of product architecture and modern frontend application design principles\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4369\u0026quot; data-end=\u0026quot;4478\u0026quot;\u0026gt;• Excellent English communication skills, both verbal and written, with a proactive approach to collaboration\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4480\u0026quot; data-end=\u0026quot;4595\u0026quot;\u0026gt;• Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering high-quality solutions\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4597\u0026quot; data-end=\u0026quot;4724\u0026quot;\u0026gt;• Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4726\u0026quot; data-end=\u0026quot;4786\u0026quot;\u0026gt;• Bachelor’s degree (or equivalent) in a relevant discipline\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;17i1yw5\u0026quot; data-start=\u0026quot;4788\u0026quot; data-end=\u0026quot;4803\u0026quot;\u0026gt;Nice to Have\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;4805\u0026quot; data-end=\u0026quot;4892\u0026quot;\u0026gt;• Experience with \u0026lt;strong data-start=\u0026quot;4823\u0026quot; data-end=\u0026quot;4840\u0026quot;\u0026gt;Tokens Studio\u0026lt;/strong\u0026gt; and \u0026lt;strong data-start=\u0026quot;4845\u0026quot; data-end=\u0026quot;4865\u0026quot;\u0026gt;Style Dictionary\u0026lt;/strong\u0026gt; for managing design tokens\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4894\u0026quot; data-end=\u0026quot;4925\u0026quot;\u0026gt;• Experience with \u0026lt;strong data-start=\u0026quot;4912\u0026quot; data-end=\u0026quot;4925\u0026quot;\u0026gt;Storybook\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4927\u0026quot; data-end=\u0026quot;4972\u0026quot;\u0026gt;• Experience with bundlers such as \u0026lt;strong data-start=\u0026quot;4962\u0026quot; data-end=\u0026quot;4972\u0026quot;\u0026gt;Rollup\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4974\u0026quot; data-end=\u0026quot;5022\u0026quot;\u0026gt;• Deep understanding of \u0026lt;strong data-start=\u0026quot;4998\u0026quot; data-end=\u0026quot;5022\u0026quot;\u0026gt;CORS, CDNs, and i18n\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5024\u0026quot; data-end=\u0026quot;5122\u0026quot;\u0026gt;• Familiarity with Agile methodologies, \u0026lt;strong data-start=\u0026quot;5064\u0026quot; data-end=\u0026quot;5072\u0026quot;\u0026gt;JIRA\u0026lt;/strong\u0026gt;, \u0026lt;strong data-start=\u0026quot;5074\u0026quot; data-end=\u0026quot;5088\u0026quot;\u0026gt;Confluence\u0026lt;/strong\u0026gt;, and end-to-end testing practices\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5124\u0026quot; data-end=\u0026quot;5187\u0026quot;\u0026gt;• Exposure to backend technologies and API-driven architectures\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;sfu40e\u0026quot; data-start=\u0026quot;5189\u0026quot; data-end=\u0026quot;5210\u0026quot;\u0026gt;Technology \u0026amp;amp; Tools\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;5212\u0026quot; data-end=\u0026quot;5287\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5212\u0026quot; data-end=\u0026quot;5239\u0026quot;\u0026gt;Languages \u0026amp;amp; Frameworks:\u0026lt;/strong\u0026gt; React, TypeScript, JavaScript, HTML, CSS/SCSS\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5289\u0026quot; data-end=\u0026quot;5363\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5289\u0026quot; data-end=\u0026quot;5312\u0026quot;\u0026gt;Frontend Ecosystem:\u0026lt;/strong\u0026gt; Storybook, Design Tokens, Vite, Rollup, Codemods\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5365\u0026quot; data-end=\u0026quot;5429\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5365\u0026quot; data-end=\u0026quot;5377\u0026quot;\u0026gt;Testing:\u0026lt;/strong\u0026gt; React Testing Library, Cypress, Enzyme, Chromatic\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5431\u0026quot; data-end=\u0026quot;5470\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5431\u0026quot; data-end=\u0026quot;5450\u0026quot;\u0026gt;DevOps \u0026amp;amp; CI/CD:\u0026lt;/strong\u0026gt; Git, GitLab CI/CD\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5472\u0026quot; data-end=\u0026quot;5525\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5472\u0026quot; data-end=\u0026quot;5499\u0026quot;\u0026gt;Design \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; Figma, JIRA, Confluence\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;5527\u0026quot; data-end=\u0026quot;5572\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;5527\u0026quot; data-end=\u0026quot;5540\u0026quot;\u0026gt;Hardware:\u0026lt;/strong\u0026gt; Apple MacBook options available\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029208004,"name":"Core - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5430777004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4870833004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5430777004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"Strategic Sales Director - Midwest/Southeast","company_name":"Five9","first_published":"2025-01-28T19:27:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a consultative sales professional, the Strategic Sales Director creates, identifies, and closes sales within a set of named accounts. The Strategic Sales Director helps solve the business needs of prospects and customers by aligning those needs and objectives with Five9’s offerings.\u0026amp;nbsp; Once an opportunity has been closed, the Strategic Sales Director’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly.\u0026amp;nbsp; This is achieved through the support of additional resources such as Technical Pre-Sales Support and Professional Services, whose goal is to help you close and delivery the Five9 solution.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;How does the Strategic Sales Director role generate value for customers?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep understanding of the prospect or customer’s processes and problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the right questions are being asked and answered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain qualitative and quantitative data which can be leveraged by the sales support team to identify the right solution(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Justify all investments through compelling and customer-focused business cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine next steps and turn strategic discussions into tactical implementations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;What makes a great Strategic Sales Director?\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Focused: Approaching all opportunities through the lenses of the prospect or customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic:\u0026amp;nbsp; Able to prioritize and manage multiple accounts within territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Persuasive: Achieves ‘win-win’ positioning and guides others to change status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why consider this role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Five9 is a high growth software leader with exceptional future upside.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benefit from a customized B2B selling process that includes Sales Aids, guidance, a proven sales methodology, and using Salesforce in tracking opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We only hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and drive revenue within a specified region or list of named accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate business opportunities through professional networking and cold-calling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive brand awareness, campaigns, and lead generation via networking, associations, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed all quarterly and annual sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers and management around ways to continually improve the sales organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the sales cycle from lead generation to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business plan and present the business plan during quarterly review sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be proactive in all aspects of opportunity development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a ‘Trusted Advisor’ to the prospect or customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring net new and innovative ideas to both internal teams and the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain account and opportunity forecasting within our internal forecasting system (SFDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-generate leads from a personal connections, referral partners, and regional networking events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 100% customer satisfaction and retention\u0026amp;nbsp;throughout the Implementation and Support experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of outside enterprise software sales experience in the contact center space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent objection handling and negotiating abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and ability to work alongside multiple team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time-management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to work independently and as part of a team in a fast pace, rapid change environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling at the C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven sales hunter and closer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly persuasive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior professional presence and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$125,900\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$321,100 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030333004,"name":"Enterprise Sales","child_ids":[],"parent_id":4066531004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6015077004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5162813004,"location":{"name":"India (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6015077004,"updated_at":"2026-06-05T07:12:46-04:00","requisition_id":"FY26-29-751-145 And FY26-29-751-155","title":"Support Technician ","company_name":"Five9","first_published":"2026-06-05T07:12:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Technician\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leader in cloud-based contact center solutions and one of the Bay Area’s fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Technician plays a critical role in ensuring smooth IT operations across Five9’s offices and remote workforce. This position provides \u0026lt;strong\u0026gt;End-user IT support\u0026lt;/strong\u0026gt; for the India office and remote users across \u0026lt;strong\u0026gt;North America, APAC, and EMEA\u0026lt;/strong\u0026gt;, while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing systems, ensuring timely resolution and proper escalation of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform password resets, account provisioning, and remote assistance for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and support enterprise-level solutions for managing computing devices within the Five9 global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, research, diagnose, and document technical issues involving client systems, VPN, and network connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and A/V systems for onsite and remote employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with IT purchasing hardware and software as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in developing and implementing standard operating procedures and customer service guidelines for IT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on global IT projects and initiatives with colleagues across Five9 sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide occasional off-hours support, including evenings and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 2+ years in IT support, helpdesk, or customer service roles; enterprise-level experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Windows/Mac OS, Microsoft Office, remote support tools, and ticketing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Active Directory for user, group, and policy administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network concepts (wired/wireless) and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to follow documented processes and adapt solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills for interacting with technical and non-technical users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently or in a team on moderately complex assignments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal training or certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with device management tools, JAMF, SaaS applications, and mobile device support is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Early-career professionals with practical job knowledge and a willingness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individuals can handle routine tickets independently and escalate complex issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team players who thrive in a fast-paced environment and demonstrate ownership of tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, adapt to change, and maintain attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and resourcefulness in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6015076004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5162813004,"location":{"name":"India, Bengaluru (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6015076004,"updated_at":"2026-06-05T07:12:44-04:00","requisition_id":"FY26-29-751-145 And FY26-29-751-155","title":"Support Technician ","company_name":"Five9","first_published":"2026-06-05T07:12:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Technician\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leader in cloud-based contact center solutions and one of the Bay Area’s fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Technician plays a critical role in ensuring smooth IT operations across Five9’s offices and remote workforce. This position provides \u0026lt;strong\u0026gt;End-user IT support\u0026lt;/strong\u0026gt; for the India office and remote users across \u0026lt;strong\u0026gt;North America, APAC, and EMEA\u0026lt;/strong\u0026gt;, while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing systems, ensuring timely resolution and proper escalation of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform password resets, account provisioning, and remote assistance for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and support enterprise-level solutions for managing computing devices within the Five9 global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, research, diagnose, and document technical issues involving client systems, VPN, and network connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and A/V systems for onsite and remote employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with IT purchasing hardware and software as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in developing and implementing standard operating procedures and customer service guidelines for IT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on global IT projects and initiatives with colleagues across Five9 sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide occasional off-hours support, including evenings and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 2+ years in IT support, helpdesk, or customer service roles; enterprise-level experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Windows/Mac OS, Microsoft Office, remote support tools, and ticketing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Active Directory for user, group, and policy administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network concepts (wired/wireless) and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to follow documented processes and adapt solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills for interacting with technical and non-technical users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently or in a team on moderately complex assignments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal training or certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with device management tools, JAMF, SaaS applications, and mobile device support is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Early-career professionals with practical job knowledge and a willingness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individuals can handle routine tickets independently and escalate complex issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team players who thrive in a fast-paced environment and demonstrate ownership of tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, adapt to change, and maintain attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and resourcefulness in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6015067004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5162813004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6015067004,"updated_at":"2026-06-05T07:12:45-04:00","requisition_id":"FY26-29-751-145 And FY26-29-751-155","title":"Support Technician ","company_name":"Five9","first_published":"2026-06-05T07:12:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Technician\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is a leader in cloud-based contact center solutions and one of the Bay Area’s fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Technician plays a critical role in ensuring smooth IT operations across Five9’s offices and remote workforce. This position provides \u0026lt;strong\u0026gt;End-user IT support\u0026lt;/strong\u0026gt; for the India office and remote users across \u0026lt;strong\u0026gt;North America, APAC, and EMEA\u0026lt;/strong\u0026gt;, while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing systems, ensuring timely resolution and proper escalation of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform password resets, account provisioning, and remote assistance for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and support enterprise-level solutions for managing computing devices within the Five9 global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, research, diagnose, and document technical issues involving client systems, VPN, and network connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and A/V systems for onsite and remote employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with IT purchasing hardware and software as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in developing and implementing standard operating procedures and customer service guidelines for IT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on global IT projects and initiatives with colleagues across Five9 sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide occasional off-hours support, including evenings and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 2+ years in IT support, helpdesk, or customer service roles; enterprise-level experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Windows/Mac OS, Microsoft Office, remote support tools, and ticketing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Active Directory for user, group, and policy administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network concepts (wired/wireless) and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to follow documented processes and adapt solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills for interacting with technical and non-technical users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently or in a team on moderately complex assignments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal training or certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with device management tools, JAMF, SaaS applications, and mobile device support is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Early-career professionals with practical job knowledge and a willingness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individuals can handle routine tickets independently and escalate complex issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team players who thrive in a fast-paced environment and demonstrate ownership of tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly, adapt to change, and maintain attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and resourcefulness in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026107004,"name":"Information Technology","child_ids":[],"parent_id":4083649004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5971498004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5143037004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5971498004,"updated_at":"2026-04-15T16:42:35-04:00","requisition_id":"FY26-2-704-030","title":"Talent Acquisition Coordinator","company_name":"Five9","first_published":"2026-04-15T16:42:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Talent Acquisition Coordinator\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Manager, TA Ops and Programs, this role will support our United States recruiting team with scheduling and administrative support. This is a great opportunity meaningfully impact the Candidate and Hiring Manager experience while gaining experience across a variety of talent acquisition competencies!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires working during \u0026lt;strong\u0026gt;US PST business hours\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate complex interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary point of contact for resolving all interview-related issues, including scheduling conflicts and technical difficulties, in a prompt and professional manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a positive and welcoming environment for candidates, acting as an ambassador for our company culture and ensuring they feel valued throughout the process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide outstanding customer service to our internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with TA Partners and HR Ops on the status of new hires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle recruiting-related operational tasks, which may include referral bonus program support, weekly reporting, recruiting fee processing, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for ensuring pre-employment background checks are conducted, reviewed and approved for US hires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support in maintaining Greenhouse data and functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work during either US PST business hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with high-volume interview scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data and proficiency with Excel, Word, and Outlook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency, excellent organizational skills, and the ability to multi-task effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and meet deadlines in a rapidly changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to exercise good judgment and discretion; ability to secure and maintain private and confidential information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within Greenhouse Applicant Tracking System (ATS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently with minimal direct supervision as well as collaborate effectively in a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A service-oriented approach and a genuine enjoyment in providing an excellent candidate and hiring manager experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5988885004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5150635004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5988885004,"updated_at":"2026-05-05T15:27:46-04:00","requisition_id":"FY29-29-704-565","title":"Talent Acquisition Coordinator","company_name":"Five9","first_published":"2026-05-05T15:27:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;To support our continued growth, we are looking for a talented \u0026lt;strong\u0026gt;Talent Acquisition Coordinator\u0026lt;/strong\u0026gt; to join our Talent Operations team. Reporting to the Manager, TA Operations \u0026amp;amp; Programs, this role will support our India and Portugal recruiting teams with scheduling and administrative support as well as global operations initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires working during \u0026lt;strong\u0026gt;IST business hours\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to join an agile, service first team, driving efficiencies, supporting scalability and processes and tools ensuring a high-level, candidate and hiring manager experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support recruiters in India and Portugal with interview scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide great customer service for our internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our pending joiner engagement process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruiting related administrative tasks as assigned by management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with high volume interview scheduling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data and proficiency with Excel, Word, and Outlook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency, good organizational skills, and multi-tasking capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within an Applicant Tracking System\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and meet deadlines in a rapidly changing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to exercise good judgement and discretion; secure and maintain private and confidential information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strongly Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Greenhouse\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019236004,"name":"Human Resources","child_ids":[],"parent_id":4083652004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5674441004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4991506004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5674441004,"updated_at":"2026-04-14T16:39:48-04:00","requisition_id":"FY25-2-263-209, FY26-2-263-318, FY26-2-263-405, FY26P-1-263-196","title":"Technical Account Manager","company_name":"Five9","first_published":"2025-10-20T13:24:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Account Manager\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;To complement our rapid growth, Five9 is looking for a \u0026lt;strong\u0026gt;Technical Account Manager (TAM)\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Technical Account Management \u0026lt;/strong\u0026gt;team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients’ requirements and ensure a high level of customer satisfaction.\u0026amp;nbsp; He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting.\u0026amp;nbsp; \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM \u0026amp;amp; TAM Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly support and troubleshoot technical issues as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide customer support case oversight and status updates to both internal management and clients on a regular basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of related experience in a consulting or project management role,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years in a software support role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In depth knowledge of one or more call center solutions like:\u0026amp;nbsp; Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical writing and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center objectives, methodologies, tools \u0026amp;amp; operations, contact center reporting and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to travel to client sites as required; able to work outside standard business hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, self-starter, able to manage multiple priorities and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a technical field and/or comparable industry certifications and experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic working knowledge API, HTML and Java scripting is a huge plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4067155004,"name":"TAM - PH","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5733075004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5017746004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5733075004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY25-28-215-112","title":"Technical Content Developer ","company_name":"Five9","first_published":"2025-12-09T07:26:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Technical Writer \u0026amp;amp; eLearning Content Developer to create world-class product documentation and customer training content. In this role, you will create effective content and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.\u0026lt;br\u0026gt;This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Content Strategy \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with standards, style guides, and best practices for technical writing and eLearning content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and customer success leaders to align content with business and customer adoption goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Documentation\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain user guides, API documentation, release notes, and knowledge base articles for software/SaaS products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure documentation quality, consistency, accessibility, and accuracy across products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive documentation integration into development workflows (Agile/DevOps).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;eLearning \u0026amp;amp; Training Development\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create advanced eLearning modules, product tutorials, simulations, and certification programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of customer-first communication within the product organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Technical Communication, Instructional Design, Computer Science, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in technical writing and eLearning content development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience documenting software/SaaS products and building scalable training content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with documentation platforms (Confluence, MadCap Flare, Git-based tools, Markdown, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing, editing, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile development environments and collaborating with product/engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product enablement content for SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SCORM/xAPI and LMS administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to UX writing or content design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Graphic design or video production/editing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4043398004,"name":"GTM Operations","child_ids":[],"parent_id":4019246004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5783780004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5042431004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5783780004,"updated_at":"2026-05-07T01:47:44-04:00","requisition_id":"FY25-29-267-219/ FY26-28-267-371","title":" Technical Support Engineer","company_name":"Five9","first_published":"2026-01-28T07:29:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand omni channel communication technologies and their role in the contact center\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;2+ years of experience as a product support engineer\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Good listening and comprehension skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Quick on your feet while consultatively working with the end customer to implement the solution\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A natural ability to dig in and resolve technical issues in structured manner\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have a commitment to excellence in taking care of our customers and expect the same from others\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Windows operating systems, MS SQL, IIS\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience on log analysis and troubleshooting\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous\u0026amp;nbsp;experience with outbound contact center products is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contact Center Outbound\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;API\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SQL\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AWS\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work mode: Work from office\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6006700004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5152903004,"location":{"name":"India, Bengaluru (Onsite)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":6006700004,"updated_at":"2026-06-01T07:20:33-04:00","requisition_id":"FY26-28-267-425, FY26-28-267-409, FY26-28-267-429","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-05-27T02:06:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand omni channel communication technologies and their role in the contact center\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Good listening and comprehension skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A natural ability to dig in and resolve technical issues in structured manner\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have a commitment to excellence in taking care of our customers and expect the same from others\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Windows operating systems, MS SQL, IIS\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience on log analysis and troubleshooting\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous\u0026amp;nbsp;experience with outbound contact center products is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contact Center Outbound\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;API\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SQL\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AWS\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work mode: Work from office\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5783773004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5042431004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5783773004,"updated_at":"2026-06-01T07:19:50-04:00","requisition_id":"FY25-29-267-219/ FY26-28-267-371","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-01-28T07:29:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand omni channel communication technologies and their role in the contact center\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;2+ years of experience as a product support engineer\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Good listening and comprehension skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Quick on your feet while consultatively working with the end customer to implement the solution\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A natural ability to dig in and resolve technical issues in structured manner\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have a commitment to excellence in taking care of our customers and expect the same from others\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Windows operating systems, MS SQL, IIS\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience on log analysis and troubleshooting\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous\u0026amp;nbsp;experience with outbound contact center products is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contact Center Outbound\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;API\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SQL\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AWS\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work mode: Work from office\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5995151004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5152919004,"location":{"name":"India, Bengaluru (Onsite)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5995151004,"updated_at":"2026-06-01T07:07:54-04:00","requisition_id":"FY25-29-267-096","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-05-13T05:12:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-1\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-1\u0026quot; data-testid=\u0026quot;conversation-turn-46\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;c425fe09-aee3-4ee5-a3df-047a6f060da0\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;634\u0026quot; data-end=\u0026quot;651\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;634\u0026quot; data-end=\u0026quot;651\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;653\u0026quot; data-end=\u0026quot;889\u0026quot;\u0026gt;We are looking for a highly motivated Technical Support Engineer to manage day-to-day operational activities related to Moves, Adds, Changes, and Deletions (MACD) along with production support for enterprise contact center environments.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;891\u0026quot; data-end=\u0026quot;1255\u0026quot;\u0026gt;The role involves handling service requests, configuring contact center solutions, supporting production incidents, and ensuring timely resolution of issues while meeting defined SLAs. The ideal candidate should possess strong analytical skills, effective customer communication abilities, and hands-on experience with contact center technologies and integrations.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1257\u0026quot; data-end=\u0026quot;1260\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1262\u0026quot; data-end=\u0026quot;1286\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1262\u0026quot; data-end=\u0026quot;1286\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1288\u0026quot; data-end=\u0026quot;1330\u0026quot;\u0026gt;As a Technical Support Engineer, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1332\u0026quot; data-end=\u0026quot;3254\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15um6x9\u0026quot; data-start=\u0026quot;1332\u0026quot; data-end=\u0026quot;1432\u0026quot;\u0026gt;Process and manage MACD (Moves, Adds, Changes, and Deletions) requests through ticketing systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;93awna\u0026quot; data-start=\u0026quot;1433\u0026quot; data-end=\u0026quot;1528\u0026quot;\u0026gt;Configure and implement changes in contact center environments as per customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12zkmdu\u0026quot; data-start=\u0026quot;1529\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;Validate configurations and ensure successful completion of service requests\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3lzglu\u0026quot; data-start=\u0026quot;1610\u0026quot; data-end=\u0026quot;1663\u0026quot;\u0026gt;Track request status and ensure adherence to SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1casdih\u0026quot; data-start=\u0026quot;1664\u0026quot; data-end=\u0026quot;1762\u0026quot;\u0026gt;Understand customer business requirements and translate them into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17rbcbz\u0026quot; data-start=\u0026quot;1763\u0026quot; data-end=\u0026quot;1893\u0026quot;\u0026gt;Act as a Product SME (Subject Matter Expert) during customer discussions, deployment planning, and solution rollout activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x8dhwf\u0026quot; data-start=\u0026quot;1894\u0026quot; data-end=\u0026quot;2013\u0026quot;\u0026gt;Communicate deployment and configuration approaches effectively with both business stakeholders and technical teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ymc27a\u0026quot; data-start=\u0026quot;2014\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Configure, integrate, validate, and deploy software components in customer production and non-production environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bqfn0a\u0026quot; data-start=\u0026quot;2136\u0026quot; data-end=\u0026quot;2298\u0026quot;\u0026gt;Work closely with cross-functional teams including Product Engineering, Cloud Operations, QA, and Support teams during deployment and configuration activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1axh4as\u0026quot; data-start=\u0026quot;2299\u0026quot; data-end=\u0026quot;2410\u0026quot;\u0026gt;Perform solution validation, system integration testing, UAT support, and production readiness verification\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1asszmp\u0026quot; data-start=\u0026quot;2411\u0026quot; data-end=\u0026quot;2498\u0026quot;\u0026gt;Create and execute test cases based on business scenarios and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tg6u6e\u0026quot; data-start=\u0026quot;2499\u0026quot; data-end=\u0026quot;2615\u0026quot;\u0026gt;Troubleshoot deployment, configuration, integration, and production issues in a structured and analytical manner\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;icmujs\u0026quot; data-start=\u0026quot;2616\u0026quot; data-end=\u0026quot;2725\u0026quot;\u0026gt;Prepare deployment documents, runbooks, solution design documents, and operational handover documentation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x64v95\u0026quot; data-start=\u0026quot;2726\u0026quot; data-end=\u0026quot;2825\u0026quot;\u0026gt;Support production migrations, upgrade activities, and post-production stabilization activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16r1182\u0026quot; data-start=\u0026quot;2826\u0026quot; data-end=\u0026quot;2918\u0026quot;\u0026gt;Provide customer training, knowledge transfer sessions, and solution design walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yxanak\u0026quot; data-start=\u0026quot;2919\u0026quot; data-end=\u0026quot;3033\u0026quot;\u0026gt;Participate in customer calls, status reviews, and technical discussions to ensure successful project delivery\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iyfef3\u0026quot; data-start=\u0026quot;3034\u0026quot; data-end=\u0026quot;3139\u0026quot;\u0026gt;Monitor service request milestones and proactively identify risks, dependencies, and mitigation plans\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;953m8h\u0026quot; data-start=\u0026quot;3140\u0026quot; data-end=\u0026quot;3254\u0026quot;\u0026gt;Ensure adherence to deployment and configuration standards, security practices, and operational best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3256\u0026quot; data-end=\u0026quot;3259\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3261\u0026quot; data-end=\u0026quot;3288\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3261\u0026quot; data-end=\u0026quot;3288\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3290\u0026quot; data-end=\u0026quot;3318\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3290\u0026quot; data-end=\u0026quot;3318\u0026quot;\u0026gt;Contact Center Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3319\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wtpu70\u0026quot; data-start=\u0026quot;3319\u0026quot; data-end=\u0026quot;3414\u0026quot;\u0026gt;Strong understanding of contact center technologies and omnichannel communication platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a3787a\u0026quot; data-start=\u0026quot;3415\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;Experience working with contact center solutions such as any of these:\n\u0026lt;ul data-start=\u0026quot;3490\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4f3rcd\u0026quot; data-start=\u0026quot;3490\u0026quot; data-end=\u0026quot;3504\u0026quot;\u0026gt;Cisco UCCE\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k4gm9s\u0026quot; data-start=\u0026quot;3507\u0026quot; data-end=\u0026quot;3525\u0026quot;\u0026gt;Amazon Connect\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vk0m1a\u0026quot; data-start=\u0026quot;3528\u0026quot; data-end=\u0026quot;3546\u0026quot;\u0026gt;NICE InContact\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rfjwug\u0026quot; data-start=\u0026quot;3549\u0026quot; data-end=\u0026quot;3559\u0026quot;\u0026gt;Twilio\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rdtfuu\u0026quot; data-start=\u0026quot;3562\u0026quot; data-end=\u0026quot;3571\u0026quot;\u0026gt;Avaya\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cp39w8\u0026quot; data-start=\u0026quot;3574\u0026quot; data-end=\u0026quot;3585\u0026quot;\u0026gt;Genesys\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9erx6l\u0026quot; data-start=\u0026quot;3588\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;Five9 or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3620\u0026quot; data-end=\u0026quot;3623\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3625\u0026quot; data-end=\u0026quot;3671\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3625\u0026quot; data-end=\u0026quot;3671\u0026quot;\u0026gt;Understanding on Contact Center Components\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3672\u0026quot; data-end=\u0026quot;3762\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jrheks\u0026quot; data-start=\u0026quot;3672\u0026quot; data-end=\u0026quot;3683\u0026quot;\u0026gt;Dialers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16y3k26\u0026quot; data-start=\u0026quot;3684\u0026quot; data-end=\u0026quot;3691\u0026quot;\u0026gt;ACD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16svvfp\u0026quot; data-start=\u0026quot;3692\u0026quot; data-end=\u0026quot;3699\u0026quot;\u0026gt;IVR\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16x33na\u0026quot; data-start=\u0026quot;3700\u0026quot; data-end=\u0026quot;3707\u0026quot;\u0026gt;CTI\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;30qpph\u0026quot; data-start=\u0026quot;3708\u0026quot; data-end=\u0026quot;3731\u0026quot;\u0026gt;Campaign Management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ez9o8e\u0026quot; data-start=\u0026quot;3732\u0026quot; data-end=\u0026quot;3762\u0026quot;\u0026gt;Agent Desktop Integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3764\u0026quot; data-end=\u0026quot;3767\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3769\u0026quot; data-end=\u0026quot;3789\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3769\u0026quot; data-end=\u0026quot;3789\u0026quot;\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3790\u0026quot; data-end=\u0026quot;4312\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nfhji5\u0026quot; data-start=\u0026quot;3790\u0026quot; data-end=\u0026quot;3876\u0026quot;\u0026gt;Experience with outbound contact center products and campaign management workflows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3j67du\u0026quot; data-start=\u0026quot;3877\u0026quot; data-end=\u0026quot;3943\u0026quot;\u0026gt;Strong troubleshooting, analytical, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cmkebz\u0026quot; data-start=\u0026quot;3944\u0026quot; data-end=\u0026quot;4033\u0026quot;\u0026gt;Ability to derive solution approaches and prepare technical solution design documents\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qwjsni\u0026quot; data-start=\u0026quot;4034\u0026quot; data-end=\u0026quot;4077\u0026quot;\u0026gt;Hands-on experience in SQL is mandatory\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ojh9yk\u0026quot; data-start=\u0026quot;4078\u0026quot; data-end=\u0026quot;4151\u0026quot;\u0026gt;Familiarity with REST APIs, JSON, Postman, and API-based integrations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jgqp40\u0026quot; data-start=\u0026quot;4152\u0026quot; data-end=\u0026quot;4231\u0026quot;\u0026gt;Knowledge of log analysis, monitoring, and production issue troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;li6dgh\u0026quot; data-start=\u0026quot;4232\u0026quot; data-end=\u0026quot;4312\u0026quot;\u0026gt;Exposure to automation, scripting, or deployment tools is an added advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4314\u0026quot; data-end=\u0026quot;4317\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4319\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4319\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;Communication \u0026amp;amp; Customer Handling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4633\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9gipi2\u0026quot; data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4435\u0026quot;\u0026gt;Strong communication, customer handling, and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;z5h1ou\u0026quot; data-start=\u0026quot;4436\u0026quot; data-end=\u0026quot;4520\u0026quot;\u0026gt;Good listening, comprehension, and consultative engagement skills with customers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cr49xn\u0026quot; data-start=\u0026quot;4521\u0026quot; data-end=\u0026quot;4633\u0026quot;\u0026gt;Willingness to work in customer-facing environments and support critical deployment activities when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4635\u0026quot; data-end=\u0026quot;4638\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4640\u0026quot; data-end=\u0026quot;4665\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4640\u0026quot; data-end=\u0026quot;4665\u0026quot;\u0026gt;Additional Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4666\u0026quot; data-end=\u0026quot;4722\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tlbnjx\u0026quot; data-start=\u0026quot;4666\u0026quot; data-end=\u0026quot;4722\u0026quot;\u0026gt;Experience in cloud-based contact center deployments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4724\u0026quot; data-end=\u0026quot;4727\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;What We Expect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4749\u0026quot; data-end=\u0026quot;5108\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1udell5\u0026quot; data-start=\u0026quot;4749\u0026quot; data-end=\u0026quot;4821\u0026quot;\u0026gt;Ownership mindset with strong accountability toward customer success\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6swpc\u0026quot; data-start=\u0026quot;4822\u0026quot; data-end=\u0026quot;4879\u0026quot;\u0026gt;Ability to work during critical production activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1w0o9ss\u0026quot; data-start=\u0026quot;4880\u0026quot; data-end=\u0026quot;4937\u0026quot;\u0026gt;Proactive communication and coordination across teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hraj2z\u0026quot; data-start=\u0026quot;4938\u0026quot; data-end=\u0026quot;5004\u0026quot;\u0026gt;Strong focus on quality, stability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;avyn9k\u0026quot; data-start=\u0026quot;5005\u0026quot; data-end=\u0026quot;5108\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Continuous learning mindset with interest in new technologies and evolving contact center platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;br\u0026gt;Work Mode: Work from office\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5677896004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4993262004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5677896004,"updated_at":"2026-05-27T08:30:23-04:00","requisition_id":"FY25-29-217-605","title":"Technical Support Engineer","company_name":"Five9","first_published":"2025-10-15T19:26:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 data-start=\u0026quot;910\u0026quot; data-end=\u0026quot;929\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;929\u0026quot;\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;930\u0026quot; data-end=\u0026quot;1278\u0026quot;\u0026gt;Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1280\u0026quot; data-end=\u0026quot;1496\u0026quot;\u0026gt;We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1498\u0026quot; data-end=\u0026quot;1501\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3648\u0026quot; data-end=\u0026quot;3692\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support Engineer:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Understand omni-channel communication technologies and their role in the contact center\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 2+ years of experience as a product support engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Good listening and comprehension skills\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Quick on your feet while consultatively working with the end customer to implement the solution\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· A natural ability to dig in and resolve technical issues in structured manner\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Have a commitment to excellence in taking care of our customers and expect the same from others\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Windows operating systems, MS SQL, IIS\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Hands-on experience on log analysis and troubleshooting\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Previous experience with outbound contact center products is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Contact Center Outbound\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· API\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Linux\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· SQL\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· AWS\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift:\u0026lt;/strong\u0026gt; Night Shift \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work mode: \u0026lt;/strong\u0026gt;Work from office\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3648\u0026quot; data-end=\u0026quot;3692\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3694\u0026quot; data-end=\u0026quot;3697\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;3699\u0026quot; data-end=\u0026quot;3716\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3703\u0026quot; data-end=\u0026quot;3716\u0026quot;\u0026gt;Why Five9\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;3717\u0026quot; data-end=\u0026quot;4001\u0026quot;\u0026gt;At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5993176004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5152903004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5993176004,"updated_at":"2026-06-01T07:20:28-04:00","requisition_id":"FY26-28-267-425, FY26-28-267-409, FY26-28-267-429","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-05-11T11:04:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. 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data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous\u0026amp;nbsp;experience with outbound contact center products is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contact Center Outbound\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;API\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Linux\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SQL\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;AWS\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work mode: Work from office\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5993199004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5152919004,"location":{"name":"India, Chennai"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5993199004,"updated_at":"2026-05-11T10:09:26-04:00","requisition_id":"FY25-29-267-096","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-05-11T10:09:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-1\u0026quot; data-turn-id-container=\u0026quot;request-6979b5d3-259c-8399-a999-8f7c978e5a79-1\u0026quot; data-testid=\u0026quot;conversation-turn-46\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;c425fe09-aee3-4ee5-a3df-047a6f060da0\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;634\u0026quot; data-end=\u0026quot;651\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;634\u0026quot; data-end=\u0026quot;651\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;653\u0026quot; data-end=\u0026quot;889\u0026quot;\u0026gt;We are looking for a highly motivated Technical Support Engineer to manage day-to-day operational activities related to Moves, Adds, Changes, and Deletions (MACD) along with production support for enterprise contact center environments.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;891\u0026quot; data-end=\u0026quot;1255\u0026quot;\u0026gt;The role involves handling service requests, configuring contact center solutions, supporting production incidents, and ensuring timely resolution of issues while meeting defined SLAs. The ideal candidate should possess strong analytical skills, effective customer communication abilities, and hands-on experience with contact center technologies and integrations.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1257\u0026quot; data-end=\u0026quot;1260\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;1262\u0026quot; data-end=\u0026quot;1286\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1262\u0026quot; data-end=\u0026quot;1286\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1288\u0026quot; data-end=\u0026quot;1330\u0026quot;\u0026gt;As a Technical Support Engineer, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1332\u0026quot; data-end=\u0026quot;3254\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15um6x9\u0026quot; data-start=\u0026quot;1332\u0026quot; data-end=\u0026quot;1432\u0026quot;\u0026gt;Process and manage MACD (Moves, Adds, Changes, and Deletions) requests through ticketing systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;93awna\u0026quot; data-start=\u0026quot;1433\u0026quot; data-end=\u0026quot;1528\u0026quot;\u0026gt;Configure and implement changes in contact center environments as per customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12zkmdu\u0026quot; data-start=\u0026quot;1529\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;Validate configurations and ensure successful completion of service requests\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3lzglu\u0026quot; data-start=\u0026quot;1610\u0026quot; data-end=\u0026quot;1663\u0026quot;\u0026gt;Track request status and ensure adherence to SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1casdih\u0026quot; data-start=\u0026quot;1664\u0026quot; data-end=\u0026quot;1762\u0026quot;\u0026gt;Understand customer business requirements and translate them into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17rbcbz\u0026quot; data-start=\u0026quot;1763\u0026quot; data-end=\u0026quot;1893\u0026quot;\u0026gt;Act as a Product SME (Subject Matter Expert) during customer discussions, deployment planning, and solution rollout activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x8dhwf\u0026quot; data-start=\u0026quot;1894\u0026quot; data-end=\u0026quot;2013\u0026quot;\u0026gt;Communicate deployment and configuration approaches effectively with both business stakeholders and technical teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ymc27a\u0026quot; data-start=\u0026quot;2014\u0026quot; data-end=\u0026quot;2135\u0026quot;\u0026gt;Configure, integrate, validate, and deploy software components in customer production and non-production environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bqfn0a\u0026quot; data-start=\u0026quot;2136\u0026quot; data-end=\u0026quot;2298\u0026quot;\u0026gt;Work closely with cross-functional teams including Product Engineering, Cloud Operations, QA, and Support teams during deployment and configuration activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1axh4as\u0026quot; data-start=\u0026quot;2299\u0026quot; data-end=\u0026quot;2410\u0026quot;\u0026gt;Perform solution validation, system integration testing, UAT support, and production readiness verification\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1asszmp\u0026quot; data-start=\u0026quot;2411\u0026quot; data-end=\u0026quot;2498\u0026quot;\u0026gt;Create and execute test cases based on business scenarios and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tg6u6e\u0026quot; data-start=\u0026quot;2499\u0026quot; data-end=\u0026quot;2615\u0026quot;\u0026gt;Troubleshoot deployment, configuration, integration, and production issues in a structured and analytical manner\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;icmujs\u0026quot; data-start=\u0026quot;2616\u0026quot; data-end=\u0026quot;2725\u0026quot;\u0026gt;Prepare deployment documents, runbooks, solution design documents, and operational handover documentation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x64v95\u0026quot; data-start=\u0026quot;2726\u0026quot; data-end=\u0026quot;2825\u0026quot;\u0026gt;Support production migrations, upgrade activities, and post-production stabilization activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16r1182\u0026quot; data-start=\u0026quot;2826\u0026quot; data-end=\u0026quot;2918\u0026quot;\u0026gt;Provide customer training, knowledge transfer sessions, and solution design walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yxanak\u0026quot; data-start=\u0026quot;2919\u0026quot; data-end=\u0026quot;3033\u0026quot;\u0026gt;Participate in customer calls, status reviews, and technical discussions to ensure successful project delivery\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iyfef3\u0026quot; data-start=\u0026quot;3034\u0026quot; data-end=\u0026quot;3139\u0026quot;\u0026gt;Monitor service request milestones and proactively identify risks, dependencies, and mitigation plans\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;953m8h\u0026quot; data-start=\u0026quot;3140\u0026quot; data-end=\u0026quot;3254\u0026quot;\u0026gt;Ensure adherence to deployment and configuration standards, security practices, and operational best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3256\u0026quot; data-end=\u0026quot;3259\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3261\u0026quot; data-end=\u0026quot;3288\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3261\u0026quot; data-end=\u0026quot;3288\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3290\u0026quot; data-end=\u0026quot;3318\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3290\u0026quot; data-end=\u0026quot;3318\u0026quot;\u0026gt;Contact Center Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3319\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wtpu70\u0026quot; data-start=\u0026quot;3319\u0026quot; data-end=\u0026quot;3414\u0026quot;\u0026gt;Strong understanding of contact center technologies and omnichannel communication platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a3787a\u0026quot; data-start=\u0026quot;3415\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;Experience working with contact center solutions such as any of these:\n\u0026lt;ul data-start=\u0026quot;3490\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4f3rcd\u0026quot; data-start=\u0026quot;3490\u0026quot; data-end=\u0026quot;3504\u0026quot;\u0026gt;Cisco UCCE\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k4gm9s\u0026quot; data-start=\u0026quot;3507\u0026quot; data-end=\u0026quot;3525\u0026quot;\u0026gt;Amazon Connect\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vk0m1a\u0026quot; data-start=\u0026quot;3528\u0026quot; data-end=\u0026quot;3546\u0026quot;\u0026gt;NICE InContact\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rfjwug\u0026quot; data-start=\u0026quot;3549\u0026quot; data-end=\u0026quot;3559\u0026quot;\u0026gt;Twilio\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rdtfuu\u0026quot; data-start=\u0026quot;3562\u0026quot; data-end=\u0026quot;3571\u0026quot;\u0026gt;Avaya\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cp39w8\u0026quot; data-start=\u0026quot;3574\u0026quot; data-end=\u0026quot;3585\u0026quot;\u0026gt;Genesys\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9erx6l\u0026quot; data-start=\u0026quot;3588\u0026quot; data-end=\u0026quot;3618\u0026quot;\u0026gt;Five9 or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3620\u0026quot; data-end=\u0026quot;3623\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3625\u0026quot; data-end=\u0026quot;3671\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3625\u0026quot; data-end=\u0026quot;3671\u0026quot;\u0026gt;Understanding on Contact Center Components\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3672\u0026quot; data-end=\u0026quot;3762\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jrheks\u0026quot; data-start=\u0026quot;3672\u0026quot; data-end=\u0026quot;3683\u0026quot;\u0026gt;Dialers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16y3k26\u0026quot; data-start=\u0026quot;3684\u0026quot; data-end=\u0026quot;3691\u0026quot;\u0026gt;ACD\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16svvfp\u0026quot; data-start=\u0026quot;3692\u0026quot; data-end=\u0026quot;3699\u0026quot;\u0026gt;IVR\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16x33na\u0026quot; data-start=\u0026quot;3700\u0026quot; data-end=\u0026quot;3707\u0026quot;\u0026gt;CTI\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;30qpph\u0026quot; data-start=\u0026quot;3708\u0026quot; data-end=\u0026quot;3731\u0026quot;\u0026gt;Campaign Management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ez9o8e\u0026quot; data-start=\u0026quot;3732\u0026quot; data-end=\u0026quot;3762\u0026quot;\u0026gt;Agent Desktop Integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3764\u0026quot; data-end=\u0026quot;3767\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3769\u0026quot; data-end=\u0026quot;3789\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3769\u0026quot; data-end=\u0026quot;3789\u0026quot;\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3790\u0026quot; data-end=\u0026quot;4312\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nfhji5\u0026quot; data-start=\u0026quot;3790\u0026quot; data-end=\u0026quot;3876\u0026quot;\u0026gt;Experience with outbound contact center products and campaign management workflows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3j67du\u0026quot; data-start=\u0026quot;3877\u0026quot; data-end=\u0026quot;3943\u0026quot;\u0026gt;Strong troubleshooting, analytical, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cmkebz\u0026quot; data-start=\u0026quot;3944\u0026quot; data-end=\u0026quot;4033\u0026quot;\u0026gt;Ability to derive solution approaches and prepare technical solution design documents\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qwjsni\u0026quot; data-start=\u0026quot;4034\u0026quot; data-end=\u0026quot;4077\u0026quot;\u0026gt;Hands-on experience in SQL is mandatory\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ojh9yk\u0026quot; data-start=\u0026quot;4078\u0026quot; data-end=\u0026quot;4151\u0026quot;\u0026gt;Familiarity with REST APIs, JSON, Postman, and API-based integrations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jgqp40\u0026quot; data-start=\u0026quot;4152\u0026quot; data-end=\u0026quot;4231\u0026quot;\u0026gt;Knowledge of log analysis, monitoring, and production issue troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;li6dgh\u0026quot; data-start=\u0026quot;4232\u0026quot; data-end=\u0026quot;4312\u0026quot;\u0026gt;Exposure to automation, scripting, or deployment tools is an added advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4314\u0026quot; data-end=\u0026quot;4317\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4319\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4319\u0026quot; data-end=\u0026quot;4356\u0026quot;\u0026gt;Communication \u0026amp;amp; Customer Handling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4633\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;9gipi2\u0026quot; data-start=\u0026quot;4357\u0026quot; data-end=\u0026quot;4435\u0026quot;\u0026gt;Strong communication, customer handling, and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;z5h1ou\u0026quot; data-start=\u0026quot;4436\u0026quot; data-end=\u0026quot;4520\u0026quot;\u0026gt;Good listening, comprehension, and consultative engagement skills with customers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cr49xn\u0026quot; data-start=\u0026quot;4521\u0026quot; data-end=\u0026quot;4633\u0026quot;\u0026gt;Willingness to work in customer-facing environments and support critical deployment activities when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4635\u0026quot; data-end=\u0026quot;4638\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4640\u0026quot; data-end=\u0026quot;4665\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4640\u0026quot; data-end=\u0026quot;4665\u0026quot;\u0026gt;Additional Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4666\u0026quot; data-end=\u0026quot;4722\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tlbnjx\u0026quot; data-start=\u0026quot;4666\u0026quot; data-end=\u0026quot;4722\u0026quot;\u0026gt;Experience in cloud-based contact center deployments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4724\u0026quot; data-end=\u0026quot;4727\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;What We Expect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4749\u0026quot; data-end=\u0026quot;5108\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1udell5\u0026quot; data-start=\u0026quot;4749\u0026quot; data-end=\u0026quot;4821\u0026quot;\u0026gt;Ownership mindset with strong accountability toward customer success\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6swpc\u0026quot; data-start=\u0026quot;4822\u0026quot; data-end=\u0026quot;4879\u0026quot;\u0026gt;Ability to work during critical production activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1w0o9ss\u0026quot; data-start=\u0026quot;4880\u0026quot; data-end=\u0026quot;4937\u0026quot;\u0026gt;Proactive communication and coordination across teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hraj2z\u0026quot; data-start=\u0026quot;4938\u0026quot; data-end=\u0026quot;5004\u0026quot;\u0026gt;Strong focus on quality, stability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;avyn9k\u0026quot; data-start=\u0026quot;5005\u0026quot; data-end=\u0026quot;5108\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Continuous learning mindset with interest in new technologies and evolving contact center platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start=\u0026quot;4729\u0026quot; data-end=\u0026quot;4747\u0026quot;\u0026gt;Shift: Night Shift\u0026lt;br\u0026gt;Work Mode: Work from office\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5805064004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4993262004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5805064004,"updated_at":"2026-05-27T08:30:24-04:00","requisition_id":"FY25-29-217-605","title":"Technical Support Engineer","company_name":"Five9","first_published":"2026-02-16T09:20:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 data-start=\u0026quot;910\u0026quot; data-end=\u0026quot;929\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;929\u0026quot;\u0026gt;About Five9\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;930\u0026quot; data-end=\u0026quot;1278\u0026quot;\u0026gt;Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1280\u0026quot; data-end=\u0026quot;1496\u0026quot;\u0026gt;We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1498\u0026quot; data-end=\u0026quot;1501\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;3648\u0026quot; data-end=\u0026quot;3692\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support Engineer:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Understand omni-channel communication technologies and their role in the contact center\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 2+ years of experience as a product support engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Good listening and comprehension skills\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Quick on your feet while consultatively working with the end customer to implement the solution\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· A natural ability to dig in and resolve technical issues in structured manner\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Have a commitment to excellence in taking care of our customers and expect the same from others\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Windows operating systems, MS SQL, IIS\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Hands-on experience on log analysis and troubleshooting\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Familiarity with IP Networking, SQL, REST APIs, and Linux\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Previous experience with outbound contact center products is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Contact Center Outbound\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· API\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Linux\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· SQL\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· AWS\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift:\u0026lt;/strong\u0026gt; Night Shift \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work mode: \u0026lt;/strong\u0026gt;Work from office\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3648\u0026quot; data-end=\u0026quot;3692\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3694\u0026quot; data-end=\u0026quot;3697\u0026quot;\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;3699\u0026quot; data-end=\u0026quot;3716\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3703\u0026quot; data-end=\u0026quot;3716\u0026quot;\u0026gt;Why Five9\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;3717\u0026quot; data-end=\u0026quot;4001\u0026quot;\u0026gt;At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5839493004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5069640004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5839493004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26-2-326-369","title":"Technical Writer","company_name":"Five9","first_published":"2026-03-27T13:35:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Writer, Product Engineering\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Five9 is looking for a detail-oriented technical writer who will work with all the Product Engineering and Customer Support teams to develop, manage, and maintain internal documentation, including SOPs,\u0026amp;nbsp; knowledge base articles, e-learning trainings, workflows, templates, alert and troubleshooting runbooks, internal processes, and architectural documentation. The ideal candidate will collaborate with multiple teams to ensure standardization of documentation practices across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan, create, organize, and maintain technical and process documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure content is kept up to date and meets the style guide. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Edit, clarify, and proofread documents written by others to ensure content meets writing guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create runbooks for internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop user and admin guide s for internal tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize content such that it is easy to find and maintain. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create architectural documentation, workflows, runbooks, release notes, and troubleshooting information. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create training material, such as procedures, videos, and tutorials. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Experience :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of experience in developing, managing, and maintaining technical and process documentation. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum qualifications :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have experience in internal documentation development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience editing content written by engineers. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud technologies, such as AWS and GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to explain complex technical ideas in terms appropriate for the audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work independently and in a team environment. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with multiple cross-functional teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in JIRA, Confluence, Articulate 360, Sharepoint, and Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience creating alert runbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing knowledge base articles for customer support cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using and documenting Grafana and Loki related information\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of a wide range of technology subjects, including Telephony Networking, contact centers, and DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL concepts, such as Problem, Change and Incident Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience following the department style guide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in video creation tools. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of managing content in GitLab. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using command-line tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4103632004,"name":"Global Customer Assurance","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5979727004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5146153004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":5979727004,"updated_at":"2026-04-22T22:48:34-04:00","requisition_id":"FY25-2-316-128","title":"Telco Carrier Traffic Engineer","company_name":"Five9","first_published":"2026-04-22T22:48:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Traffic Management Specialist\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person’s responsibilities are centered around \u0026lt;strong\u0026gt;traffic management for voice traffic traversing the Five9 network\u0026lt;/strong\u0026gt; such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide carrier traffic forecasts with regular cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide target rate profiles with an established reoccurring cadence to drive competitive pricing\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process and load updated rate decks for optimal routing\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors and reports on carrier traffic capacity and performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with business partners to understand problem impact, as well as, support project and work requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with internal groups such as operations, capacity, provisioning to align projects, work- flow processes and metrics report validation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of telecom experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with International Routing including ITFS and iDID’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability understand capacity requirements as it relates to carriers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve persistent problems and escalated issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent documentation, verbal and written communication skills are required\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5991328004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152125004,"location":{"name":"Remote, United Kingdom"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2115_International Package-UK","value_type":"single_select"}],"id":5991328004,"updated_at":"2026-05-08T08:34:04-04:00","requisition_id":"FY26-13-317-441","title":"Telecom Engineer","company_name":"Five9","first_published":"2026-05-08T08:34:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;To complement our rapid growth, we are actively sourcing for an experienced Senior Telecom Engineer to join our cloud operations organization on a full-time basis. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. \u0026lt;br\u0026gt;This position is based anywhere in the UK.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist int the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s Analyze history of telecommunication related incidents and perform preventive measures;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide root-cause analyses on service outages;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create technical documentation and call flow drawings as needed Manage Telecommunications Service Provider \u0026amp;amp; Vendors Implement hardware and software deployments on the telephony network as required;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy new services including interop testing with telecom carriers and customers;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call emergency rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of telecom engineer experience with VoIP/SIP voice applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ribbon SBCs and PSX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with International Routing including ITFS, iDID’s and local termination policies Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and follow-through skill sets are essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to document, troubleshoot and resolve a multifaceted and complex Global voice network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In depth knowledge of Wireshark, Empirix or other network protocol analyzers Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute and use intermediate level Linux/Unix system administrator commands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent working knowledge of telecommunications, maintenance processes and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills are required Excellent documentation skills are required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029198004,"name":"Voice \u0026 Infrastructure - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009946004,"name":"UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":4049762004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5987359004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5149784004,"location":{"name":"India, Bengaluru"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281UKI_FIVE9 - UK","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2360_International Package","value_type":"single_select"}],"id":5987359004,"updated_at":"2026-05-04T08:51:57-04:00","requisition_id":"FY26T-29-449-244","title":"Test Automation Manager (DevOps) ","company_name":"Five9","first_published":"2026-05-04T08:51:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Five9 is seeking an experienced and passionate hands-on Test Automation Manager to lead a talented team of test engineers in India. The ideal candidate will be a strong technical leader with a proven track record in both people management and the design and implementation of cutting-edge test automation frameworks. You will be responsible for mentoring your team, ensuring the quality of our production systems, and driving the adoption of innovative practices, including AI-powered testing solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Mentoring:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and manage a team of 5-8 test automation engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular performance reviews, provide constructive feedback, and support the career development of your team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production Support:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call roster to provide critical support for production systems during the India time zone, ensuring system stability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the team in troubleshooting and resolving production issues in a timely and efficient manner and acting as point of contact for escalations in India.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Test Automation Strategy \u0026amp;amp; Development:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and maintenance of robust and scalable test automation frameworks and practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the strategy for various testing disciplines, including functional, regression, performance, and API testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry trends and champion the adoption of new tools and technologies to enhance testing efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; AI Adoption:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a key driver for innovation within the test automation group.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore, evaluate, and implement AI-powered tools and methodologies to accelerate testing cycles, improve test coverage, and enhance overall product quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-15 years of experience in software development lifecycle involving development, testing strategy, DevOps practices with at least 3-5 years in a management or leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Management:\u0026lt;/strong\u0026gt; Demonstrated experience in managing and mentoring engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language such as Java or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines and tools (e.g., GitLab CI, Jenkins).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software development life cycles and agile methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production Support:\u0026lt;/strong\u0026gt; Proven experience in a production support or on-call role for mission-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms with at least one (e.g., GCP, AWS, Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of containerization technologies like Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of scripting technology such as BASH, PowerShell.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud platforms (e.g., GCP, AWS, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A keen interest and/or hands-on experience with AI in software testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029196004,"name":"Platform - Product Engineering","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4047849004,"name":"India","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5743985004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5023155004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5743985004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26T-1-463-253","title":"Vice President, Data Science","company_name":"Five9","first_published":"2025-12-23T16:10:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As Vice President of Data Science, you will lead and grow our in-house data science team. This team is responsible for research, experimentation, data collection and curation, and data analysis that contributes to the performance of Five9’s AI products. Tasks include evaluation of and selection of AI agent architectural frameworks, evaluation and comparison of LLM models across commercial and open source choices, model fine-tuning for dedicated tasks, prompt engineering, prompt structure and design, and composite model definitions and evaluations. The scale of Five9 provides a wealth of data that data science team has access to. The data science team is very much applied – their work directly makes its way into real products providing direct customer benefit.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As lead of this team, you will take complete ownership of the technical and operational direction of the organization, including growing to team to meet increased demand for its capabilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Direction Setting:\u0026lt;/strong\u0026gt; As an expert in the leading edge of AI and data science, you will direct the team on the methodologies, practices, algorithms, experiments and processes they perfo\u0026lt;strong\u0026gt;rm.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands On:\u0026lt;/strong\u0026gt; You are expected to also be hands on, not just a manger, and be directly responsible for some amount of the technical work in addition to directing the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Growth:\u0026lt;/strong\u0026gt; You will be tasked with \u0026amp;nbsp;growing the team, and ensuring we have the right talent to accomplish our goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborator and Spokesperson:\u0026lt;/strong\u0026gt; You will act as an internal and external spokesperson for data science, and collaborate with stakeholders across the company. Internally, you will be expected to meet with product managers, executives and estaff, and be able to converse effectively with them. You will also occasionally meet with customers to understand how Five9 products, and the data science behind them, impacts the customers. You are expected to participate in industry activities, including publication of blog posts and papers, along with participation in AI conferences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years experience in data science or AI applied research, ideally at a best-in-class applied research organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Expertise in Modern AI/ML\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extensive hands-on experience with LLMs, agentic architectures, retrieval-augmented systems, transformers, and composite model pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of commercial and open-source model ecosystems (e.g., OpenAI, Anthropic, Google, Meta, Mistral), including evaluation, benchmarking, and tradeoff analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model Development \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to perform fine-tuning, supervised/unsupervised training, prompt engineering, prompt optimization, and model orchestration for real-world use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation frameworks, experiment methodologies, and robust model comparison workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Engineering \u0026amp;amp; Curation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in large-scale data collection, labeling, cleaning, and curation pipelines, preferably with conversational or unstructured text data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools and techniques for data quality assessment, dataset versioning, and data governance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied Data Science \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in statistical analysis, A/B experimentation, causal inference, and performance measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success turning data insights into product improvements that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Software Development \u0026amp;amp; Systems Thinking\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with engineering teams using modern software practices (Python, data platforms, cloud-native environments, APIs, ML Ops tooling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of production ML systems, deployment patterns, monitoring, and safety/guardrail design.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Collaboration Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnering\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively with product managers, engineering leaders, UX, and GTM teams to translate business needs into data science strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at explaining complex technical concepts to executives, customers, and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Storytelling\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, including ability to publish thought leadership (papers, blog posts) and present at conferences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Development \u0026amp;amp; Mentorship\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for mentoring senior and junior data scientists, fostering technical excellence, and building a culture of experimentation and rigorous thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Empathy\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging directly with customers to understand their needs, gather feedback, and translate insights into product or model improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Strategic Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vision Setting \u0026amp;amp; Direction\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to define the data science strategy for AI Agents and customer experience products, aligning with corporate priorities and market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-On Leadership\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable being an active contributor—writing code, running experiments, reviewing research—while simultaneously guiding the team’s overall direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Scaling\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring, scaling, and structuring high-performing data science teams across multiple geographies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to build processes for experimentation, model evaluation, data quality management, and continuous delivery of data science innovation into product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence \u0026amp;amp; Influence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Skilled at influencing E-staff and senior leadership, defending technical decisions, shaping product strategy, and representing data science internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ethics, Safety \u0026amp;amp; Risk Awareness\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of responsible AI principles, privacy considerations, and model safety, including evaluating risks when operating at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Educational Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Advanced degree in a quantitative or technical field\u0026lt;/strong\u0026gt;, such as:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ph.D.\u0026lt;/strong\u0026gt; in Computer Science, Machine Learning, Artificial Intelligence, Statistics, Applied Mathematics, Electrical Engineering, Computational Linguistics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master’s degree\u0026lt;/strong\u0026gt; in one of the above fields \u0026lt;strong\u0026gt;with significant applied industry experience\u0026lt;/strong\u0026gt; in AI/ML leadership roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$233,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$512,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5744018004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5023179004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2112_Standard","value_type":"single_select"}],"id":5744018004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":"FY26T-1-463-254","title":"Vice President, Engineering and AI Innovations ","company_name":"Five9","first_published":"2025-12-23T16:33:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As VP of Engineering, AI Innovations, you will lead the our team of talented software developers that are responsible for Five9’s AI Insights, Agent Assist and GenAI Studio products. These products are in widespread usage today. You will be responsible for directing the next phase of the evolution of these products, significantly expanding their feature sets, improving their capabilities with the latest and greatest in AI technologies, and expanding their reach to more customers with better scale and enterprise capability. You’ll take end-to-end ownership, from development through operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Work Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience in engineering management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading Engineering delivery for Customer Experience AI products, including Agent Assistance, AI Agents, and Conversational Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Required Skills\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI / ML / GenAI Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern AI architectures: LLMs, RAG systems, embeddings, vector databases, multimodal models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience integrating LLMs into production systems, including prompt orchestration, function calling, structured outputs, and multi-agent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with model evaluation, A/B testing, safety techniques, latency/throughput trade-offs, and observability for AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of fine-tuning, distillation, and model optimization (quantization, pruning, MoE, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with applied ML for NLP, ASR/TTS, NLU, and agent-assist use cases preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Engineering Foundations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; and JVM-based ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of modern distributed systems design: microservices, event-driven architectures, concurrency, and fault tolerance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in development and operations of software in public cloud (AWS, GCP, Azure). Nice-to-have: experience with \u0026amp;nbsp;\u0026lt;strong\u0026gt;Google Cloud Platform (GCP)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building highly scalable, low-latency systems for enterprise SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of API design (REST, gRPC), SDKs, and integrations with enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with CI/CD (GitHub Actions, Jenkins, Spinnaker, etc.) and Infrastructure as Code (Terraform).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of SRE principles: SLIs/SLOs, incident management, error budgets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running 24×7 production systems at scale, ideally in multi-region global deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in security, privacy, and compliance relevant to CCaaS environments (SOC2, GDPR, HIPAA, FedRAMP preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of network fundamentals (TCP/IP, HTTP/2/3, WebRTC basics, load balancing).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; People \u0026amp;amp; Leadership Skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engineering Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead, mentor, and grow high-performing engineering teams across multiple disciplines (backend, ML, frontend, DevOps, SRE).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of hiring top-tier engineering leaders and technologists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create a culture of excellence—high velocity, high quality, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong conflict-resolution skills; able to navigate ambiguity and align cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; able to clearly articulate vision, architecture, and trade-offs to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable partnering with Product, Design, Sales Engineering, Customer Success, and Executive Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to inspire teams with a compelling technical vision and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer-Centric Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep empathy for customers and agents using Five9’s AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging customers directly to gather insights and validate direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate customer problems into clear technical strategies and roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Organizational \u0026amp;amp; Strategic Skills\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vision and Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to define and execute the long-range engineering strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the AI competitive landscape; able to guide build-vs-buy decisions and partner evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving architectural modernization initiatives to scale AI products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Execution \u0026amp;amp; Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mastery of engineering execution frameworks—OKRs, agile methodologies, metrics-driven management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance innovation with reliability, velocity, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in managing large, multi-quarter programs and cross-org dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Budgeting and Resource Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with capacity planning, headcount allocation, staffing strategy, and forecasting infrastructure costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating vendor contracts, including AI model providers and cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Change Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through rapid growth, shifts in technology, and organizational restructuring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience merging teams, establishing new engineering sites, and building distributed engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$233,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$512,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019215004,"name":"AI Automation \u0026 Architecture","child_ids":[],"parent_id":4066011004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=5804418004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5052211004,"location":{"name":"United States (Remote)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":"236281_FIVE9 INC","value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":"2114_Sales","value_type":"single_select"}],"id":5804418004,"updated_at":"2026-04-14T13:40:05-04:00","requisition_id":null,"title":"WEM Partner Manager","company_name":"Five9","first_published":"2026-03-03T17:14:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the WEM Partner Manager, your primary responsibility is to drive resale bookings and revenue through key WEM partnerships. You will be responsible for the overall success of the partnership, including partner management, reseller contracts, program activities, partner enablement, joint GTM initiatives, and driving revenue growth. This role reports to the Senior Director, Business Development and will require collaboration with Sales, SalesOps, Solution Consulting, Marketing, PS, Product Management, Finance and others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support special bid pricing and negotiations with partners as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable Five9 sales and partner sales teams with cross-training of joint solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales and partner marketing staff on joint event and GTM activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with SalesOps and Finance to track and manage partner performance, overage/usage issues, SOW requirements, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Qualifications\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges (internal and external)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel 30% of the time for various events, conferences, meetings, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation and communication skills – virtual and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interface well with sales, product, marketing, and leadership staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.\u0026amp;nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.\u0026amp;nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our total reward package also includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short \u0026amp;amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employee stock purchase plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;The US base salary range for this role is below.  \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$68,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$159,200 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4029195004,"name":"Global Partner Organization","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009650004,"name":"US","location":"San Ramon, California, United States","child_ids":[],"parent_id":4056312004}]},{"absolute_url":"https://www.five9.com/about/careers/job-detail?gh_jid=6004608004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5158121004,"location":{"name":"Manila, Manila, Philippines (Hybrid)"},"metadata":[{"id":9745253004,"name":"FADV_Account","value":null,"value_type":"single_select"},{"id":9745354004,"name":"FADV_Package","value":null,"value_type":"single_select"}],"id":6004608004,"updated_at":"2026-06-01T12:34:56-04:00","requisition_id":"FY26-1-213-439","title":"Workforce Engagement Management (WEM) Project Manager","company_name":"Five9","first_published":"2026-05-22T14:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.five9.com/sites/default/files/2025-02/five9-logo.svg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;100\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in bringing joy to customer experience. \u0026amp;nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Workforce Engagement Management (WEM) Project Manager\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Five9 is seeking an additional member of the Professional Services team to support Workforce Engagement Management (WEM) project delivery and operational excellence initiatives. This role is ideal for a highly organized, self-driven professional who thrives in both project execution and process optimization environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is passionate about customer experience, process improvement, operational efficiency, and cross-functional collaboration. This individual will not only manage and support customer-facing projects, but will also play a key role in improving internal delivery operations, forecasting accuracy, documentation standards, resource coordination, reporting visibility, and project execution consistency across the WEM organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role blends traditional project management responsibilities with operational analysis and strategic process improvement initiatives to help accelerate delivery timelines, improve forecasting reliability, enhance customer experience, and drive scalable operational practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the WEM Professional Services organization, you will support both customer project execution and internal operational excellence initiatives, including:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management \u0026amp;amp; Delivery Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and manage WEM implementation projects from initiation through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers, consultants, trainers, and internal stakeholders to ensure projects remain on track, within scope, and aligned to customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, milestones, dependencies, risks, and action items throughout the project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate effective communication between cross-functional teams and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer escalations and help drive timely resolution paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth project handoff processes between Sales, Project Management, Consulting, Training, and Support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain project documentation, status updates, and delivery tracking within PSA, Monday.com, and other internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Process Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement initiatives focused on delivery efficiency, forecasting accuracy, documentation quality, and operational consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve resource allocation visibility, project tracking, utilization reporting, and delivery workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with operational reporting, forecasting analysis, and delivery metrics tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and maintenance of scalable operational processes, templates, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leadership to improve forecasting discipline, delivery governance, and project execution standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trends, operational gaps, and recurring challenges to recommend process improvements and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help improve training audit processes, documentation standards, and internal operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strategic initiatives focused on accelerating implementations and improving customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support story-driven and customer-centric delivery approaches across consulting services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in project coordination, project management, operations analysis, process improvement, or related roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, analytical, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, verbal, and presentation communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with a focus on execution accuracy and operational consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving processes, workflows, or operational efficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while collaborating effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-facing communication and relationship management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning new technologies and communicating concepts at a high level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior contact center, WEM, or Professional Services experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;PMP, PRINCE2, Agile, or similar project management certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operational reporting, forecasting, or resource planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PSA platforms, Monday.com, Looker, Salesforce, or related project tracking/reporting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting process governance, documentation management, or delivery operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within SaaS, Contact Center, or Professional Services environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soft Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Amenable to work on hybrid arrangement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amenable to work on US Pacific hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence process improvements and drive accountability across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and operational mindset with a passion for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong multitasking and prioritization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-focused with a proactive and solution-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, professional attitude with strong ownership mentality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Company Benefits\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company stocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual merit increase based on performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15% night shift differential pay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Leave with Cash Conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HMO with free dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While on work from home setup: Internet and meal allowance are provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program for mental and social well-being\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13\u0026lt;sup\u0026gt;th\u0026lt;/sup\u0026gt;\u0026amp;nbsp;month pay, Solo parent leave, Special leave for women)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;View our privacy policy, including our privacy notice to California residents here:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.five9.com/pt-pt/legal\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.five9.com/pt-pt/legal\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026111004,"name":"Professional Services - PH","child_ids":[],"parent_id":4067154004}],"offices":[{"id":4009944004,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":null}]}],"meta":{"total":176}}