{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4071339009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4048644009,"location":{"name":"Orlando, Florida"},"metadata":null,"id":4071339009,"updated_at":"2026-05-07T15:10:12-04:00","requisition_id":"5","title":"Bilingual Recovery Peer Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:31:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$20 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016231009,"name":"Florida","location":"Florida, United States","child_ids":[4016521009,4016232009],"parent_id":null},{"id":4016521009,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":4016231009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4219313009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4128346009,"location":{"name":"Washington"},"metadata":null,"id":4219313009,"updated_at":"2026-04-14T13:31:59-04:00","requisition_id":"111","title":"Executive Director, Washington","company_name":"firsthand Health","first_published":"2026-04-14T13:31:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Executive Director\u0026lt;/strong\u0026gt; (ED) is a high-impact, mission-driven General Manager responsible for driving the P\u0026amp;amp;L, operational, and clinical performance of the firsthand model across their state. The ED fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The ED is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The ED will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the ED will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Specifics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As ED, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the General Manager and own the complete Profit and Loss (P\u0026amp;amp;L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other EDs to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading in a clinical-operational dyad model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning and successfully managing a large P\u0026amp;amp;L and delivering results in a value-based care or capitated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for serving and direct community and care team experience working with individuals living with SMI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$170,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$170,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017661009,"name":"Leadership","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016528009,"name":"Washington","location":"Washington, United States","child_ids":[4020368009,4016529009,4019452009,4019458009,4019463009,4024640009,4024641009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4219314009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4128346009,"location":{"name":"Washington"},"metadata":null,"id":4219314009,"updated_at":"2026-05-21T15:29:45-04:00","requisition_id":"111","title":"General Manager, Washington","company_name":"firsthand Health","first_published":"2026-04-14T13:32:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;General Manager (GM)\u0026lt;/strong\u0026gt; is a high-impact, mission-driven General Manager responsible for driving the P\u0026amp;amp;L, operational, and clinical performance of the firsthand model across their state. The GM fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The GM is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The GM will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the GM will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Specifics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As GM, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the General Manager and own the complete Profit and Loss (P\u0026amp;amp;L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other GM\u0026#39;s to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading in a clinical-operational dyad model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning and successfully managing a large P\u0026amp;amp;L and delivering results in a value-based care or capitated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for serving and direct community and care team experience working with individuals living with SMI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$170,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$170,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017661009,"name":"Leadership","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016528009,"name":"Washington","location":"Washington, United States","child_ids":[4020368009,4016529009,4019452009,4019458009,4019463009,4024640009,4024641009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4226305009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4132477009,"location":{"name":"Roanoke, Virginia"},"metadata":null,"id":4226305009,"updated_at":"2026-04-20T10:58:50-04:00","requisition_id":"113","title":"Manager, Community Operations","company_name":"firsthand Health","first_published":"2026-04-20T10:58:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manager, Community Operations\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Manager, Community Operations is responsible for the operation of firsthand’s market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the\u0026amp;nbsp;community teams across the market. The Manager, Community Operations ensures firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and\u0026amp;nbsp;oversight of team performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Specifics\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As Manager, Community Operations, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand’s mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for the success of the Community Team and engage in the coordination\u0026amp;nbsp;activities of community-based team members - Includes direct supervision of community\u0026amp;nbsp;team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the seamless execution of firsthand’s operational and strategic plans, including\u0026amp;nbsp;adapting practices as the business evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Senior Director, Operations) to expand firsthand’s local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local\u0026amp;nbsp;care providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the management of individual and team performance to OKRs, effectively coaching community-based staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate key information, progress, and pain points to both internal staff and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead recruitment of community-based staff in collaboration with the People team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the People Team and Learning and Development team to manage the\u0026amp;nbsp;development, coaching, training, and performance of community-based staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will be a good fit if you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong management and supervisory skills, including organizing and leading initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness in sharing best practices and challenges with operational leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct community experience working with individuals living with SMI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Required:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum five years\u0026#39; experience in a healthcare-focused business (preferably leading community-based teams)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of direct supervisory experience (managing certified peer\u0026amp;nbsp;recovery specialists or similar staff with lived experience) - making hiring decisions,\u0026lt;br\u0026gt;managing team member performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an early-stage startup is strongly preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate a vehicle, including a driver’s license that is active and in good standing;\u0026amp;nbsp;must be eligible to drive under Company insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$90,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$90,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017661009,"name":"Leadership","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016527009,"name":"Roanoke","location":"Roanoke, Virginia, United States","child_ids":[],"parent_id":4016522009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4273643009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4159651009,"location":{"name":"Ohio"},"metadata":null,"id":4273643009,"updated_at":"2026-06-04T12:14:17-04:00","requisition_id":"122","title":"Nurse Practitioner","company_name":"firsthand Health","first_published":"2026-06-04T12:14:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Centralized Health Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perform a virtual whole-person clinical assessment, including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treating conditions including prescribing medications on an ongoing and short-term basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perform virtual unscheduled care assessments and transition of care, including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to reducing ER visits within 7 days of your interaction with individual\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transition of care visits for individuals within 7 days of discharge from ER/hospitalization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Provide Guidance and Support to In-person Health Guides and firsthand guides including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads individual progress reviews in partnership with firsthand guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with implementing new interventions and work processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will be a good fit if you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for serving individuals suffering from mental illness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display a positive attitude and team player mentality within team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intrinsic motivation to be a top performer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above average comfort with technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to perform data driven care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural ability to adapt to various assignments and moving target goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to become certified in psychiatric nursing (on the RN level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with and managing a population with challenges such as behavioral health and/or SUD conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care management and coordination\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Psych RN cert (optional, willingness to become certified)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A range of healthcare benefits offerings for yourself and/or your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) with employer matching program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive and flexible paid time off policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Choice of Mac or PC for laptop or tablet as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$142,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$142,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019454009,"name":"Ohio","location":"Ohio, United States","child_ids":[4019460009,4019461009,4019462009,4030121009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4131590009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4086665009,"location":{"name":"Washington"},"metadata":null,"id":4131590009,"updated_at":"2026-04-07T16:32:11-04:00","requisition_id":"78","title":"Nurse Practitioner","company_name":"firsthand Health","first_published":"2026-02-13T11:40:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves. The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Centralized Health Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perform a virtual whole-person clinical assessment, including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treating conditions including prescribing medications on an ongoing and short-term basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perform virtual unscheduled care assessments and transition of care, including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to reducing ER visits within 7 days of your interaction with individual\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transition of care visits for individuals within 7 days of discharge from ER/hospitalization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Provide Guidance and Support to In-person Health Guides and firsthand guides including:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads individual progress reviews in partnership with firsthand guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with implementing new interventions and work processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will be a good fit if you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for serving individuals suffering from mental illness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display a positive attitude and team player mentality within team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intrinsic motivation to be a top performer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above average comfort with technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to perform data driven care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural ability to adapt to various assignments and moving target goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to become certified in psychiatric nursing (on the RN level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with and managing a population with challenges such as behavioral health and/or SUD conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care management and coordination\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Psych RN cert (optional, willingness to become certified)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A range of healthcare benefits offerings for yourself and/or your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) with employer matching program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive and flexible paid time off policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Choice of Mac or PC for laptop or tablet as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$150,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016528009,"name":"Washington","location":"Washington, United States","child_ids":[4020368009,4016529009,4019452009,4019458009,4019463009,4024640009,4024641009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4094284009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063832009,"location":{"name":"Olympia, Washington "},"metadata":null,"id":4094284009,"updated_at":"2026-05-07T15:16:21-04:00","requisition_id":"60","title":"Peer Counselor (CORE Guide)","company_name":"firsthand Health","first_published":"2026-01-09T12:55:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$24\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$24 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4024640009,"name":"Olympia","location":"Washington, United States","child_ids":[],"parent_id":4016528009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4094300009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063842009,"location":{"name":"Bellingham, Washington "},"metadata":null,"id":4094300009,"updated_at":"2026-05-13T09:34:04-04:00","requisition_id":"62","title":"Peer Counselor (CORE Guide)","company_name":"firsthand Health","first_published":"2026-01-09T12:57:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4024641009,"name":"Bellingham","location":"Washington, United States","child_ids":[],"parent_id":4016528009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4106758009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4073044009,"location":{"name":"Vancouver, Washington"},"metadata":null,"id":4106758009,"updated_at":"2026-06-01T12:37:06-04:00","requisition_id":"69","title":"Peer Counselor (CORE Guide)","company_name":"firsthand Health","first_published":"2026-01-16T10:57:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019458009,"name":"Vancouver","location":"Vancouver, Washington, United States","child_ids":[],"parent_id":4016528009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4112517009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4076685009,"location":{"name":"Everett, Washington "},"metadata":null,"id":4112517009,"updated_at":"2026-05-07T15:14:17-04:00","requisition_id":"71","title":"Peer Counselor (CORE Guide)","company_name":"firsthand Health","first_published":"2026-01-27T10:16:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$26\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$26 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019463009,"name":"Arlington","location":"Arlington, Washington, United States","child_ids":[],"parent_id":4016528009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4071343009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4048648009,"location":{"name":"Spokane, Washington"},"metadata":null,"id":4071343009,"updated_at":"2026-05-07T15:38:28-04:00","requisition_id":"10","title":"Peer Counselor (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$24\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$24 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019452009,"name":"Spokane","location":"Spokane, Washington, United States","child_ids":[],"parent_id":4016528009},{"id":4016528009,"name":"Washington","location":"Washington, United States","child_ids":[4020368009,4016529009,4019452009,4019458009,4019463009,4024640009,4024641009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077375009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052281009,"location":{"name":"Newport News, VA"},"metadata":null,"id":4077375009,"updated_at":"2026-05-07T15:15:32-04:00","requisition_id":"28","title":"Peer Recovery Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016524009,"name":"Newport News","location":"Newport News, Virginia, United States","child_ids":[],"parent_id":4016522009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077381009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052285009,"location":{"name":"Norfolk, Virginia"},"metadata":null,"id":4077381009,"updated_at":"2026-05-07T15:15:56-04:00","requisition_id":"30","title":"Peer Recovery Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016525009,"name":"Norfolk","location":"Norfolk, Virginia, United States","child_ids":[],"parent_id":4016522009}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077435009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052316009,"location":{"name":"Richmond, Virginia"},"metadata":null,"id":4077435009,"updated_at":"2026-05-07T15:16:48-04:00","requisition_id":"31","title":"Peer Recovery Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016526009,"name":"Richmond","location":"Richmond, Virginia, United States","child_ids":[],"parent_id":4016522009},{"id":4016522009,"name":"Virginia","location":"Virginia, United States","child_ids":[4016523009,4016524009,4016525009,4016526009,4016527009,4019453009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077443009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052321009,"location":{"name":"Roanoke, Virginia"},"metadata":null,"id":4077443009,"updated_at":"2026-06-05T11:19:47-04:00","requisition_id":"32","title":"Peer Recovery Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016527009,"name":"Roanoke","location":"Roanoke, Virginia, United States","child_ids":[],"parent_id":4016522009},{"id":4016522009,"name":"Virginia","location":"Virginia, United States","child_ids":[4016523009,4016524009,4016525009,4016526009,4016527009,4019453009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4071342009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4048647009,"location":{"name":"Fairfax, Virginia"},"metadata":null,"id":4071342009,"updated_at":"2026-05-07T15:14:40-04:00","requisition_id":"9","title":"Peer Recovery Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$22\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$22 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016523009,"name":"Fairfax","location":"Fairfax, Virginia, United States","child_ids":[],"parent_id":4016522009},{"id":4016522009,"name":"Virginia","location":"Virginia, United States","child_ids":[4016523009,4016524009,4016525009,4016526009,4016527009,4019453009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4136239009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4089832009,"location":{"name":"Dayton, Ohio"},"metadata":null,"id":4136239009,"updated_at":"2026-05-07T15:13:27-04:00","requisition_id":"85","title":" Peer Recovery Supporter (CORE Guide)","company_name":"firsthand Health","first_published":"2026-02-18T11:27:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$20 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019454009,"name":"Ohio","location":"Ohio, United States","child_ids":[4019460009,4019461009,4019462009,4030121009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077446009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052324009,"location":{"name":"Cincinnati, Ohio"},"metadata":null,"id":4077446009,"updated_at":"2026-05-07T15:12:01-04:00","requisition_id":"33","title":"Peer Recovery Supporter (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$20 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019460009,"name":"Cincinnati","location":"Cincinnati, Ohio, United States","child_ids":[],"parent_id":4019454009},{"id":4019454009,"name":"Ohio","location":"Ohio, United States","child_ids":[4019460009,4019461009,4019462009,4030121009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4118021009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4080189009,"location":{"name":"Akron, Ohio"},"metadata":null,"id":4118021009,"updated_at":"2026-05-07T15:11:09-04:00","requisition_id":"76","title":"Peer Recovery Supporter (CORE Guide)","company_name":"firsthand Health","first_published":"2026-02-05T09:06:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$20 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019454009,"name":"Ohio","location":"Ohio, United States","child_ids":[4019460009,4019461009,4019462009,4030121009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4071341009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4048646009,"location":{"name":"Detroit, Michigan"},"metadata":null,"id":4071341009,"updated_at":"2026-05-07T15:13:52-04:00","requisition_id":"8","title":"Peer Support Specialist (CORE Guide)","company_name":"firsthand Health","first_published":"2025-12-22T18:34:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as \u0026lt;strong\u0026gt;firsthand Guide (fG), or a Core Guide. \u0026lt;/strong\u0026gt;In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;As a Core Guide, you will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help\u0026amp;nbsp; address social determinants of health, facilitating access to benefits, resources, and transportation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial and ongoing telephonic outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Guides should have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal knowledge of recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience, persistence and a desire to help individuals experiencing SMI \u0026lt;strong\u0026gt;and/or\u0026lt;/strong\u0026gt; SUD on their wellness journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working collaboratively within multidisciplinary team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with smartphone and computer technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to receiving feedback and a commitment to professional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The required experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lived experience with SMI and/or SUD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency with technical tools like email, messaging services, and apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday - Friday 8:30 am - 4:30 pm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus points for:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with direct in-person outreach and engagement for individuals with SMI and SUD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in recovery education and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of whole health and trauma-informed approaches to peer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to expand knowledge about a broad range of health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Hourly Pay Rate:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$20 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017662009,"name":"firsthand Guide","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4019445009,"name":"Michigan","location":"Michigan, United States","child_ids":[4019446009,4019447009,4019448009,4019456009,4019459009,4023918009],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4077294009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4052218009,"location":{"name":"Remote, United States"},"metadata":null,"id":4077294009,"updated_at":"2026-06-01T18:03:14-04:00","requisition_id":"17","title":"Psychiatric Nurse Practitioner","company_name":"firsthand Health","first_published":"2025-12-22T18:31:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Senior Psychiatric Nurse Practitioner (Remote)\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Psychiatric Nurse Practitioner is a licensed Nurse Practitioner certified in\u0026amp;nbsp; Psychiatric Mental Health Nursing, who leads the behavioral health aspects of virtual care for individuals with serious mental illness (SMI) that firsthand serves. At firsthand, our NPs are referred to as Health Guides (HGs), as they are dedicated, compassionate advocates, leading our individuals on a journey towards wellbeing and recovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Psychiatric Nurse Practitioner HG is responsible for virtual behavioral health assessments, management of our vulnerable population, and collaborating closely with community providers. The Psychiatric Nurse Practitioner HG serves as a key member of the shared clinical services team which includes triage and care coordination nurses (TCCNs) and nurse practitioners (HG flex).\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a Psychiatric Nurse Practitioner, you will perform Medical and Behavioral Health assessments, including:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to reducing avoidable Psychiatric ER visits through timely evaluation and interaction with individual\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess behavioral health and medical conditions with a thorough history and virtual physical examination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;suicide stabilization,\u0026amp;nbsp; diagnosis and stabilization of bipolar, schizoaffective, and schizophrenia in a fully remote environment with in-person peer recovery support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose psychiatric disorders and mental health conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document patients’ medical and psychological histories, mental status exams, diagnoses, treatment plans, prescriptions, and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate patients and family members about mental health, medications, and treatment plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prescribe and monitor prescribed prescriptions for psychotropic medications, abiding by laws and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and monitoring for metabolic syndrome and/or other comorbidities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a team of support including licensed and non-licensed professionals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure continuity of care,\u0026amp;nbsp; referring\u0026amp;nbsp; to community primary and behavioral health providers and specialists based on assessed needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Performs virtual SOAR (SSDI/SSI Outreach Access and Recovery) disability assessments, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Highly detailed intake visit on patient’s behavioral health history and impact on ability to work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Provide Guidance and Support to Psychiatric Nurse Practitioners\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead by example in maintaining above average visit productivity levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display a positive attitude and team player mentality within team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New hire on-boarding and shadowing, and other responsibilities as assigned by Director of Shared Clinical Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May be responsible for player-coach mentorship of Primary Care/Psychiatric Nurse Practitioners or Triage Nurses (Does not include hiring/career decisions, personnel management.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with developing and implementing new Primary Care/Psychiatric Nurse Practitioners interventions and work processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with training and coaching Health Guides and Flex Health Guides on diagnosis and management of psychiatric disorders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will be a good fit if you have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intrinsic motivation to be a top performer in visit productivity and patient outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenacious self-starter and independent thinker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above average comfort with technology, as this is a 100% remote position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to perform data driven care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural ability to adapt to various assignments and moving target goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy, compassion, and approachability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, communication, and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The experience you bring to this role includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;certification as a Family Nurse Practitioner/Psychiatric Mental Health Nurse Practitioner or Adult Health Nurse Practitioner/Psychiatric Mental Health Practitioner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years clinical care as a Psychiatric Mental Health Nurse Practitioner or Adult Health Nurse Practitioner/Psychiatric Mental Health Practitioner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telehealth experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively with a diverse group of licensed and non-licensed professionals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in the diagnosis of psychiatric disorders and psychopharmacological treatments and familiarity with non-pharmacological interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication, organizational, and time management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A range of healthcare benefits offerings for yourself and/or your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) with employer matching program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive and flexible paid time off policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Choice of Mac or PC for laptop or tablet as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4022962009,"name":"Remote","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4266371009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4155727009,"location":{"name":"Boise, Idaho "},"metadata":null,"id":4266371009,"updated_at":"2026-06-03T12:54:23-04:00","requisition_id":"119","title":"Remote Triage Nurse","company_name":"firsthand Health","first_published":"2026-06-01T13:45:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;282\u0026quot; data-end=\u0026quot;722\u0026quot;\u0026gt;The \u0026lt;strong data-start=\u0026quot;286\u0026quot; data-end=\u0026quot;302\u0026quot;\u0026gt;Triage Nurse\u0026lt;/strong\u0026gt; is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1iuf2mp\u0026quot; data-start=\u0026quot;724\u0026quot; data-end=\u0026quot;771\u0026quot;\u0026gt;Responsibilities of a Triage Nurse include:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;936\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;799\u0026quot;\u0026gt;Triage and Escalation:\u0026lt;/strong\u0026gt; Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;956\u0026quot;\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1176\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1089\u0026quot;\u0026gt;Coordination:\u0026lt;/strong\u0026gt; Coordinate care with patients’ other providers to ensure seamless health management.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1295\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1191\u0026quot;\u0026gt;Training:\u0026lt;/strong\u0026gt; Develop and deliver training on basic medical topics for peer mental health workers and social workers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1w88cfj\u0026quot; data-start=\u0026quot;1297\u0026quot; data-end=\u0026quot;1327\u0026quot;\u0026gt;Triage Nurses should have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1329\u0026quot; data-end=\u0026quot;1451\u0026quot;\u0026gt;Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1524\u0026quot;\u0026gt;Problem-solving expertise with a creative, patient-centered approach.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1526\u0026quot; data-end=\u0026quot;1613\u0026quot;\u0026gt;Ability to provide condition-specific patient education and self-management guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1615\u0026quot; data-end=\u0026quot;1669\u0026quot;\u0026gt;Adaptability to varying team cultures and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1671\u0026quot; data-end=\u0026quot;1745\u0026quot;\u0026gt;Empathy, compassion, and approachability in patient and team interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;155h0zo\u0026quot; data-start=\u0026quot;1747\u0026quot; data-end=\u0026quot;1780\u0026quot;\u0026gt;Required experience includes:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1782\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1908\u0026quot; data-end=\u0026quot;1947\u0026quot;\u0026gt;Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2056\u0026quot;\u0026gt;At least 3 years of \u0026lt;strong\u0026gt;Emergency Room \u0026lt;/strong\u0026gt;(ER) experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2058\u0026quot; data-end=\u0026quot;2211\u0026quot;\u0026gt;Experience working with populations facing challenges such as \u0026lt;strong data-start=\u0026quot;2120\u0026quot; data-end=\u0026quot;2209\u0026quot;\u0026gt;serious mental illness, behavioral health conditions, and/or substance use disorders\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2213\u0026quot; data-end=\u0026quot;2257\u0026quot;\u0026gt;Care management and coordination experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;oxrshp\u0026quot; data-start=\u0026quot;2259\u0026quot; data-end=\u0026quot;2280\u0026quot;\u0026gt;Bonus Points for:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2282\u0026quot; data-end=\u0026quot;2344\u0026quot;\u0026gt;Psychiatric-Mental Health Nursing Certification (PMH-BC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2346\u0026quot; data-end=\u0026quot;2373\u0026quot;\u0026gt;Washington state RN license\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$80,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4022962009,"name":"Remote","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4272568009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4158960009,"location":{"name":"Billings, Montana"},"metadata":null,"id":4272568009,"updated_at":"2026-06-03T12:20:11-04:00","requisition_id":"120","title":"Remote Triage Nurse","company_name":"firsthand Health","first_published":"2026-06-03T12:16:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;282\u0026quot; data-end=\u0026quot;722\u0026quot;\u0026gt;The \u0026lt;strong data-start=\u0026quot;286\u0026quot; data-end=\u0026quot;302\u0026quot;\u0026gt;Triage Nurse\u0026lt;/strong\u0026gt; is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1iuf2mp\u0026quot; data-start=\u0026quot;724\u0026quot; data-end=\u0026quot;771\u0026quot;\u0026gt;Responsibilities of a Triage Nurse include:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;936\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;799\u0026quot;\u0026gt;Triage and Escalation:\u0026lt;/strong\u0026gt; Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;956\u0026quot;\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1176\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1089\u0026quot;\u0026gt;Coordination:\u0026lt;/strong\u0026gt; Coordinate care with patients’ other providers to ensure seamless health management.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1295\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1191\u0026quot;\u0026gt;Training:\u0026lt;/strong\u0026gt; Develop and deliver training on basic medical topics for peer mental health workers and social workers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1w88cfj\u0026quot; data-start=\u0026quot;1297\u0026quot; data-end=\u0026quot;1327\u0026quot;\u0026gt;Triage Nurses should have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1329\u0026quot; data-end=\u0026quot;1451\u0026quot;\u0026gt;Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1524\u0026quot;\u0026gt;Problem-solving expertise with a creative, patient-centered approach.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1526\u0026quot; data-end=\u0026quot;1613\u0026quot;\u0026gt;Ability to provide condition-specific patient education and self-management guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1615\u0026quot; data-end=\u0026quot;1669\u0026quot;\u0026gt;Adaptability to varying team cultures and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1671\u0026quot; data-end=\u0026quot;1745\u0026quot;\u0026gt;Empathy, compassion, and approachability in patient and team interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;155h0zo\u0026quot; data-start=\u0026quot;1747\u0026quot; data-end=\u0026quot;1780\u0026quot;\u0026gt;Required experience includes:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1782\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1908\u0026quot; data-end=\u0026quot;1947\u0026quot;\u0026gt;Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2056\u0026quot;\u0026gt;At least 3 years of \u0026lt;strong\u0026gt;Emergency Room \u0026lt;/strong\u0026gt;(ER) experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2058\u0026quot; data-end=\u0026quot;2211\u0026quot;\u0026gt;Experience working with populations facing challenges such as \u0026lt;strong data-start=\u0026quot;2120\u0026quot; data-end=\u0026quot;2209\u0026quot;\u0026gt;serious mental illness, behavioral health conditions, and/or substance use disorders\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2213\u0026quot; data-end=\u0026quot;2257\u0026quot;\u0026gt;Care management and coordination experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;oxrshp\u0026quot; data-start=\u0026quot;2259\u0026quot; data-end=\u0026quot;2280\u0026quot;\u0026gt;Bonus Points for:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2282\u0026quot; data-end=\u0026quot;2344\u0026quot;\u0026gt;Psychiatric-Mental Health Nursing Certification (PMH-BC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2346\u0026quot; data-end=\u0026quot;2373\u0026quot;\u0026gt;Washington state RN license\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$80,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4022962009,"name":"Remote","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4272569009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4158962009,"location":{"name":"Albuquerque, New Mexico"},"metadata":null,"id":4272569009,"updated_at":"2026-06-03T12:20:44-04:00","requisition_id":"121","title":"Remote Triage Nurse","company_name":"firsthand Health","first_published":"2026-06-03T12:17:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;282\u0026quot; data-end=\u0026quot;722\u0026quot;\u0026gt;The \u0026lt;strong data-start=\u0026quot;286\u0026quot; data-end=\u0026quot;302\u0026quot;\u0026gt;Triage Nurse\u0026lt;/strong\u0026gt; is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1iuf2mp\u0026quot; data-start=\u0026quot;724\u0026quot; data-end=\u0026quot;771\u0026quot;\u0026gt;Responsibilities of a Triage Nurse include:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;936\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;799\u0026quot;\u0026gt;Triage and Escalation:\u0026lt;/strong\u0026gt; Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;956\u0026quot;\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1176\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1089\u0026quot;\u0026gt;Coordination:\u0026lt;/strong\u0026gt; Coordinate care with patients’ other providers to ensure seamless health management.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1295\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1191\u0026quot;\u0026gt;Training:\u0026lt;/strong\u0026gt; Develop and deliver training on basic medical topics for peer mental health workers and social workers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1w88cfj\u0026quot; data-start=\u0026quot;1297\u0026quot; data-end=\u0026quot;1327\u0026quot;\u0026gt;Triage Nurses should have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1329\u0026quot; data-end=\u0026quot;1451\u0026quot;\u0026gt;Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1524\u0026quot;\u0026gt;Problem-solving expertise with a creative, patient-centered approach.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1526\u0026quot; data-end=\u0026quot;1613\u0026quot;\u0026gt;Ability to provide condition-specific patient education and self-management guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1615\u0026quot; data-end=\u0026quot;1669\u0026quot;\u0026gt;Adaptability to varying team cultures and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1671\u0026quot; data-end=\u0026quot;1745\u0026quot;\u0026gt;Empathy, compassion, and approachability in patient and team interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;155h0zo\u0026quot; data-start=\u0026quot;1747\u0026quot; data-end=\u0026quot;1780\u0026quot;\u0026gt;Required experience includes:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1782\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1908\u0026quot; data-end=\u0026quot;1947\u0026quot;\u0026gt;Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2056\u0026quot;\u0026gt;At least 3 years of \u0026lt;strong\u0026gt;Emergency Room \u0026lt;/strong\u0026gt;(ER) experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2058\u0026quot; data-end=\u0026quot;2211\u0026quot;\u0026gt;Experience working with populations facing challenges such as \u0026lt;strong data-start=\u0026quot;2120\u0026quot; data-end=\u0026quot;2209\u0026quot;\u0026gt;serious mental illness, behavioral health conditions, and/or substance use disorders\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2213\u0026quot; data-end=\u0026quot;2257\u0026quot;\u0026gt;Care management and coordination experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;oxrshp\u0026quot; data-start=\u0026quot;2259\u0026quot; data-end=\u0026quot;2280\u0026quot;\u0026gt;Bonus Points for:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2282\u0026quot; data-end=\u0026quot;2344\u0026quot;\u0026gt;Psychiatric-Mental Health Nursing Certification (PMH-BC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2346\u0026quot; data-end=\u0026quot;2373\u0026quot;\u0026gt;Washington state RN license\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$80,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4022962009,"name":"Remote","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4076991009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4051974009,"location":{"name":"Provo, Utah"},"metadata":null,"id":4076991009,"updated_at":"2026-06-03T12:21:10-04:00","requisition_id":"13","title":"Remote Triage Nurse ","company_name":"firsthand Health","first_published":"2025-12-22T18:31:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;282\u0026quot; data-end=\u0026quot;722\u0026quot;\u0026gt;The \u0026lt;strong data-start=\u0026quot;286\u0026quot; data-end=\u0026quot;302\u0026quot;\u0026gt;Triage Nurse\u0026lt;/strong\u0026gt; is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1iuf2mp\u0026quot; data-start=\u0026quot;724\u0026quot; data-end=\u0026quot;771\u0026quot;\u0026gt;Responsibilities of a Triage Nurse include:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;936\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;773\u0026quot; data-end=\u0026quot;799\u0026quot;\u0026gt;Triage and Escalation:\u0026lt;/strong\u0026gt; Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;938\u0026quot; data-end=\u0026quot;956\u0026quot;\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1176\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1072\u0026quot; data-end=\u0026quot;1089\u0026quot;\u0026gt;Coordination:\u0026lt;/strong\u0026gt; Coordinate care with patients’ other providers to ensure seamless health management.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1295\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1178\u0026quot; data-end=\u0026quot;1191\u0026quot;\u0026gt;Training:\u0026lt;/strong\u0026gt; Develop and deliver training on basic medical topics for peer mental health workers and social workers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1w88cfj\u0026quot; data-start=\u0026quot;1297\u0026quot; data-end=\u0026quot;1327\u0026quot;\u0026gt;Triage Nurses should have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1329\u0026quot; data-end=\u0026quot;1451\u0026quot;\u0026gt;Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1453\u0026quot; data-end=\u0026quot;1524\u0026quot;\u0026gt;Problem-solving expertise with a creative, patient-centered approach.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1526\u0026quot; data-end=\u0026quot;1613\u0026quot;\u0026gt;Ability to provide condition-specific patient education and self-management guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1615\u0026quot; data-end=\u0026quot;1669\u0026quot;\u0026gt;Adaptability to varying team cultures and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1671\u0026quot; data-end=\u0026quot;1745\u0026quot;\u0026gt;Empathy, compassion, and approachability in patient and team interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;155h0zo\u0026quot; data-start=\u0026quot;1747\u0026quot; data-end=\u0026quot;1780\u0026quot;\u0026gt;Required experience includes:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1782\u0026quot; data-end=\u0026quot;1906\u0026quot;\u0026gt;Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1908\u0026quot; data-end=\u0026quot;1947\u0026quot;\u0026gt;Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1949\u0026quot; data-end=\u0026quot;2056\u0026quot;\u0026gt;At least 3 years of \u0026lt;strong\u0026gt;Emergency Room \u0026lt;/strong\u0026gt;(ER) experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2058\u0026quot; data-end=\u0026quot;2211\u0026quot;\u0026gt;Experience working with populations facing challenges such as \u0026lt;strong data-start=\u0026quot;2120\u0026quot; data-end=\u0026quot;2209\u0026quot;\u0026gt;serious mental illness, behavioral health conditions, and/or substance use disorders\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2213\u0026quot; data-end=\u0026quot;2257\u0026quot;\u0026gt;Care management and coordination experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;oxrshp\u0026quot; data-start=\u0026quot;2259\u0026quot; data-end=\u0026quot;2280\u0026quot;\u0026gt;Bonus Points for:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2282\u0026quot; data-end=\u0026quot;2344\u0026quot;\u0026gt;Psychiatric-Mental Health Nursing Certification (PMH-BC)\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2346\u0026quot; data-end=\u0026quot;2373\u0026quot;\u0026gt;Washington state RN license\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$80,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017665009,"name":"Health Guides","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4022962009,"name":"Remote","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/firsthand/jobs/4219315009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4128346009,"location":{"name":"Washington"},"metadata":null,"id":4219315009,"updated_at":"2026-04-14T13:32:01-04:00","requisition_id":"111","title":"Senior Director, Market Operations, Washington","company_name":"firsthand Health","first_published":"2026-04-14T13:32:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;firsthand\u0026#39;s team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it\u0026#39;s a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Executive Director\u0026lt;/strong\u0026gt; (ED) is a high-impact, mission-driven General Manager responsible for driving the P\u0026amp;amp;L, operational, and clinical performance of the firsthand model across their state. The ED fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The ED is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The ED will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the ED will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Specifics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As ED, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the General Manager and own the complete Profit and Loss (P\u0026amp;amp;L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other EDs to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The experience you bring to this role includes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading in a clinical-operational dyad model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning and successfully managing a large P\u0026amp;amp;L and delivering results in a value-based care or capitated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for serving and direct community and care team experience working with individuals living with SMI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Base salary range:\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$170,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$170,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vaccination Policy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Unfortunately, we are not able to offer sponsorship at this time.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;firsthand Health will only contact candidates from email addresses ending in \u0026lt;strong\u0026gt;@\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://firsthandcares.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;firsthandcares.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017661009,"name":"Leadership","child_ids":[],"parent_id":4018433009}],"offices":[{"id":4016528009,"name":"Washington","location":"Washington, United States","child_ids":[4020368009,4016529009,4019452009,4019458009,4019463009,4024640009,4024641009],"parent_id":null}]}],"meta":{"total":26}}