{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/extenteamcareers/jobs/5208098008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468659008,"location":{"name":" LatAm OR Eastern Europe"},"metadata":null,"id":5208098008,"updated_at":"2026-05-01T16:31:45-04:00","requisition_id":"356","title":"Experienced AI Builder / Claude Code Operator ","company_name":"Extenteam Careers","first_published":"2026-05-01T16:26:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-imPqyYVeKw\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Extenteam\u0026lt;/strong\u0026gt; — a ~$10M ARR AI-powered company in the short-term rental / property management space. We build and operate guest communications software used by thousands of properties.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-OLHKCoCqjd\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-OLHKCoCqjd\u0026quot;\u0026gt;Our Founder has a backlog of ideas and zero time to build them. Looking for one sharp person who ships — not a consultant, not an agency. A builder who loves to code and wants to make $4–6K/month doing it.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-OLHKCoCqjd\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-z63zreOJTC\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your daily toolkit:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Claude Code\u0026lt;/strong\u0026gt; — this is your primary interface. You live in it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terminal, CLI, bash — you\u0026#39;re comfortable and fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GitHub — commits, branches, PRs, basic git hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Railway and/or AWS — you can deploy and manage what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL + database connections — PostgreSQL, piping APIs into DBs, reading/writing data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;REST APIs — you can read docs and connect anything to anything\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-B2uJyrSo8i\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;d be building:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Claude API pipelines (QA scoring, prompt chains, structured outputs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal automations connecting HubSpot, ClickUp, Slack, Aircall, Guesty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic workflows for operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCP servers and tool-use integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data pipelines, web scrapers, enrichment workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-izJLh195zF\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are a genuine nerd who enjoys building for its own sake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can take a rough idea or a Loom and return working code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work fast, communicate clearly in English, ask good questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Don\u0026#39;t need your hand held — you figure things out\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat Claude Code as a force multiplier, not a crutch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-_CbZDNnQ8A\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Logistics (important — please read):\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in \u0026lt;strong\u0026gt;LatAm\u0026lt;/strong\u0026gt; (Colombia, Argentina, Brazil, Mexico, etc.) with a \u0026lt;strong\u0026gt;valid US visa\u0026lt;/strong\u0026gt; and willingness to occasionally travel to Miami\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;OR based in \u0026lt;strong\u0026gt;Eastern Europe\u0026lt;/strong\u0026gt; (Serbia, Romania, Poland, etc.) and willing to work \u0026lt;strong\u0026gt;EST hours\u0026lt;/strong\u0026gt; (yes, that means late nights — I need overlap)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully remote, async-friendly but responsive during EST business hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$4,000–$6,000/month depending on output and fit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a long-term role if you deliver\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-npHE-64SNU\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not a fit if:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve only used ChatGPT/Claude through the UI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need detailed specs to start\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re looking for a 9-5\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4035859008,"name":"Executive Office","child_ids":[],"parent_id":null}],"offices":[{"id":4052943008,"name":"Extenteam - Corporate","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extenteamcareers/jobs/5232625008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480718008,"location":{"name":"Miami, FL"},"metadata":null,"id":5232625008,"updated_at":"2026-05-27T14:25:02-04:00","requisition_id":"360","title":"Experienced AI Builder / Claude Code Operator - Miami, FL","company_name":"Extenteam Careers","first_published":"2026-05-27T12:41:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-imPqyYVeKw\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Extenteam\u0026lt;/strong\u0026gt; — a ~$10M ARR AI-powered company in the short-term rental / property management space. We build and operate guest communications software used by thousands of properties.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-OLHKCoCqjd\u0026quot;\u0026gt;Our Founder has a backlog of ideas and zero time to build them. Looking for one sharp person who ships — not a consultant, not an agency. A builder who loves to code and wants to make $90,000 to 120,000/annual doing it.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-OLHKCoCqjd\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-z63zreOJTC\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your daily toolkit:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Claude Code\u0026lt;/strong\u0026gt; — this is your primary interface. You live in it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terminal, CLI, bash — you\u0026#39;re comfortable and fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GitHub — commits, branches, PRs, basic git hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Railway and/or AWS — you can deploy and manage what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL + database connections — PostgreSQL, piping APIs into DBs, reading/writing data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;REST APIs — you can read docs and connect anything to anything\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-B2uJyrSo8i\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;d be building:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Claude API pipelines (QA scoring, prompt chains, structured outputs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal automations connecting HubSpot, ClickUp, Slack, Aircall, Guesty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic workflows for operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCP servers and tool-use integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data pipelines, web scrapers, enrichment workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-izJLh195zF\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are a genuine nerd who enjoys building for its own sake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can take a rough idea or a Loom and return working code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work fast, communicate clearly in English, ask good questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Don\u0026#39;t need your hand held — you figure things out\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat Claude Code as a force multiplier, not a crutch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-_CbZDNnQ8A\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Logistics (important — please read):\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Miami-based, in-office 4 days per week in Miami\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$90,000–$120,000/annual depending on output and fit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a long-term role if you deliver\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-npHE-64SNU\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not a fit if:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve only used ChatGPT/Claude through the UI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need detailed specs to start\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re looking for a 9-5\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4035859008,"name":"Executive Office","child_ids":[],"parent_id":null}],"offices":[{"id":4052943008,"name":"Extenteam - Corporate","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extenteamcareers/jobs/5222382008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4444027008,"location":{"name":"Miami, FL"},"metadata":null,"id":5222382008,"updated_at":"2026-05-15T16:31:00-04:00","requisition_id":"351","title":"Head of Shared Services Operations (Miami, FL)","company_name":"Extenteam Careers","first_published":"2026-05-15T13:35:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full-Time | Miami-based, in-office 4 days per week in Miami\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Extenteam provides guest communication and operational support for short-term rental property managers across 80,000+ properties, with AI-assisted workflows and human-in-the-loop oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Head of Shared Services Operations owns the systems, structures, and economics that make our service operation run well and scale profitably. You own whether the operational metrics are achievable, why they\u0026#39;re moving the way they are, and what to change in the system when they aren\u0026#39;t where they should be.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Core of the Job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;When an agent escalates a ticket, you don\u0026#39;t ask \u0026quot;why did the agent escalate this?\u0026quot; - you ask \u0026quot;why did the system produce this escalation? What\u0026#39;s broken upstream?\u0026quot;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When AI misclassifies a ticket, you find the pattern and fix the prompt or the rule. When SLAs miss on a property type, you find out whether it\u0026#39;s a knowledge gap, a routing problem, an SOP gap, an unclear listing, or a partner contract ambiguity - and you fix the actual cause. When clients give you bad data or unclear SOPs, you push back with specifics: \u0026quot;your listing says X, guests keep asking us Y, here\u0026#39;s what you need to change.\u0026quot;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Service diagnostics.\u0026lt;/strong\u0026gt; Root-cause analysis on escalations, AI misclassifications, SLA misses, and workflow friction. Find the upstream cause, fix it, measure that it worked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI performance.\u0026lt;/strong\u0026gt; Drive Autopilot AI false-negative rate toward zero. Own prompt design, routing rules, human-in-loop governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge base and SOPs.\u0026lt;/strong\u0026gt; Clean source of truth with named owners per partner. You write the runbooks personally, not just review what others draft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unit economics.\u0026lt;/strong\u0026gt; Cost-per-property model and gross margin trajectory as the book scales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workforce model.\u0026lt;/strong\u0026gt; Capacity planning and staffing economics for a 24/7 multi-time-zone operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue programs.\u0026lt;/strong\u0026gt; New service categories, upsell systems, partner-facing offerings that scale without proportional headcount\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in operations leadership at a tech-enabled service business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep analytical instincts.\u0026lt;/strong\u0026gt; You spot when a number doesn\u0026#39;t make sense before you decide what to do about it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track record of root-cause analysis.\u0026lt;/strong\u0026gt; Examples where you found why a service operation was producing wrong outcomes and fixed the upstream cause\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-savvy and hands-on.\u0026lt;/strong\u0026gt; You personally interrogate dashboards, ticketing systems, AI reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI deployment in a live service operation\u0026lt;/strong\u0026gt;, including how to diagnose and fix what AI gets wrong\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing workflows, knowledge bases, decision trees, and SOPs with Product and Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong client-facing skill - comfortable telling enterprise clients what they need to change, with data to back it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Miami-based or willing to relocate. In-office role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Short-term rental, hospitality, or property management operations experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS or tech-platform business going through a services-to-product transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Former consultant (McKinsey, Bain, BCG, Deloitte) or startup operator who owned a CX or service operation account\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Diagnostician\u0026lt;/strong\u0026gt; - Look at outcomes, find causes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pattern-Spotter\u0026lt;/strong\u0026gt; - Anomalies jump out at you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Savvy\u0026lt;/strong\u0026gt; - Set up your own tools, work in unfamiliar systems without hand-holding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation-First\u0026lt;/strong\u0026gt; - Systems before people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Diplomatically Direct with Clients\u0026lt;/strong\u0026gt; - Tell clients what they need to hear, with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead by Design\u0026lt;/strong\u0026gt; - Build systems that discover the future, not just execute today\u0026#39;s plan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;This Is Not a Good Place for You If\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You want to spend most of your time on agent 1-on-1s and people management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You need IT to set up your tools or want step-by-step documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You wait for direction instead of taking it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why Join Extenteam\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape Shared Services into a profit center and own the operating side of our services-to-AI transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to the Head of Operations; collaborate directly with the founder and leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Miami-based, in-office 4 days per week in Miami\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Founder intro (30 min)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hiring manager interview with Head of Operations (60 min)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take-home: real Extenteam data, find the anomalies, tell us what to do about them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team interviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;References and offer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;2-3 weeks total.\u0026lt;/p\u0026gt;","departments":[{"id":4037861008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4052943008,"name":"Extenteam - Corporate","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extenteamcareers/jobs/5167299008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4450126008,"location":{"name":"Mexico"},"metadata":null,"id":5167299008,"updated_at":"2026-04-07T08:45:41-04:00","requisition_id":"355","title":"Technical Customer Success Manager","company_name":"Extenteam Careers","first_published":"2026-03-26T15:14:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Partner Success Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extenteam | Full-Time | Mexico City (Preferred) | Partner Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting to: \u0026lt;/strong\u0026gt;Head of Revenue\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Mexico City preferred. Must hold a valid U.S. visa and have prior experience living and working in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;$4,000 - $5,000 USD/month + performance bonus tied to expansion MRR\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We generate revenue through two primary streams:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Managed Services - Shared Services: \u0026lt;/strong\u0026gt;A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated Team Members: \u0026lt;/strong\u0026gt;Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees and giving operators a reliable, scalable workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building a new team with an ownership mindset that values execution and takes pride in doing excellent work with urgency. If you understand that every customer conversation is a revenue opportunity, know how to uncover pain before a customer can articulate it, and believe that retention is just the floor - we want to speak with you.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You are one of the most important levers we have for revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your primary mandate is to run structured calls with existing customers to deeply understand each customer\u0026#39;s business challenges, identify where we are underdelivering, and surface every credible expansion opportunity. You translate those conversations into closed revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work at the intersection of customer relationships, product knowledge, and commercial execution. You\u0026#39;ll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Mexico City with the flexibility to travel to the U.S. for customer meetings, team offsites, and industry events as needed. You operate with high autonomy, communicate proactively, and manage a portfolio of accounts across time zones without needing to be told what to prioritize.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery \u0026amp;amp; Expansion Calls\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run structured calls with existing Shared Services and Dedicated Team Member Services customers - to understand their business, challenges, and growth trajectory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In every call, identify: (1) unmet needs and operational pain points, (2) service gaps where Extenteam is underdelivering, and (3) expansion opportunities across our product and services portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate call insights into concrete expansion proposals: additional services, upgraded tiers, new use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Account Health \u0026amp;amp; Retention\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a real-time view of your portfolio\u0026#39;s health: product usage, response time metrics, and ticket trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run monthly business reviews with key accounts to demonstrate value, share performance data, and reinforce the ROI of the Extenteam relationship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify at-risk accounts early and execute recovery plans before churn becomes likely. Every renewal should be a non-event.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Shared Services team to ensure operational delivery matches what was sold and flag gaps the moment they appear.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain deep fluency in how Tailwind works: API connections, webhook triggers, automation logic, and channel integrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Voice of the Customer \u0026amp;amp; Product Feedback\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document what you hear in the field systematically and feed structured insights to Product - not anecdotes, but patterns with context and frequency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify customer champions and power users. Build the relationships that create stickiness and generate referrals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the customer knowledge base, onboarding documentation, and help resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in a Customer Success, Technical Account Management, or Expansion-focused CS role at a SaaS or tech-enabled services company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of driving net revenue retention above 100%. You expand accounts, not just retain them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must hold a valid U.S. visa and have prior experience living and working in the United States. Deep familiarity with U.S. customer success culture and expectations is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English with excellent verbal and written communication. Bilingual English/Spanish is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in technical environments: you can read API documentation, understand webhook flows, and troubleshoot integration issues without needing an engineer on the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts: you recognize an expansion signal mid-conversation and know how to move it forward without being pushy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent structured communication. You can run a tight discovery call, write a crisp follow-up, and keep multiple stakeholders aligned asynchronously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM and CS platforms (HubSpot, Gainsight, Intercom, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Mexico City.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in proptech, hospitality tech, or operations-heavy SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a company transitioning from services to software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI-augmented workflows, automation tools, or guest communication products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running multi-stakeholder account calls and managing follow-through across internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Key Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue-Oriented: \u0026lt;/strong\u0026gt;You understand that customer success is a growth function. Every call is a chance to deliver more value and capture more MRR.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technically Fluent: \u0026lt;/strong\u0026gt;You understand how the product works at a system level and can engage confidently when things break or customers ask hard questions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Structured Discoverer: \u0026lt;/strong\u0026gt;You don\u0026#39;t have casual check-in calls. Every customer interaction has a purpose, a structure, and a follow-up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Proactive Communicator: \u0026lt;/strong\u0026gt;You don\u0026#39;t wait for customers to raise problems. You spot them first, reach out, and show up with a solution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Execution Focused: \u0026lt;/strong\u0026gt;You close open loops. You follow through. You build trust by doing what you said you\u0026#39;d do.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;30 Days: \u0026lt;/strong\u0026gt;Deep understanding of Extenteam\u0026#39;s full services portfolio, customer base, and how property managers use our solutions day to day - alongside hands-on familiarity with the Tailwind platform, its integrations, and core workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;60 Days: \u0026lt;/strong\u0026gt;Running structured discovery calls independently. First expansion deals closed or in final stages. Expansion pipeline growing with qualified opportunities across the portfolio. Account health tracking live.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;90 Days: \u0026lt;/strong\u0026gt;Full portfolio owned with measurable NRR improvement. Systematic feedback loop to Product established with patterns documented, not just anecdotes. At least one customer expanded into an additional Extenteam service. Clear trajectory to hit full-year MRR targets.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why Join Extenteam\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct revenue impact: \u0026lt;/strong\u0026gt;The work you do in customer calls translates directly into MRR. You will see your impact in the numbers every week.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive visibility: \u0026lt;/strong\u0026gt;Work closely with Partner Success leadership and collaborate across Product, Engineering, and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership and autonomy: \u0026lt;/strong\u0026gt;Manage your portfolio your way with full trust to make decisions in the best interest of your customers and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth trajectory: \u0026lt;/strong\u0026gt;As we scale our customer base from 300 to thousands of property managers, this role grows in scope, team size, and seniority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Competitive compensation: \u0026lt;/strong\u0026gt;$4,000 - $5,000 USD/month + performance bonus tied to expansion MRR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mexico City based: \u0026lt;/strong\u0026gt;Join a growing international team with the opportunity to travel to the U.S. for key customer and team events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We move quickly for the right candidate. You can expect to complete the process within 2-3 weeks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Intro call with Head of Revenue (30 min)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interview with leadership team member (45 min)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured discovery call simulation or take-home assignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reference checks and offer\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To apply, record a short one-minute video explaining why you want to be part of Extenteam and what makes you the right person for this role.\u0026lt;/p\u0026gt;","departments":[{"id":4037861008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4052943008,"name":"Extenteam - Corporate","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":4}}