{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6188610004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5006224004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6188610004,"updated_at":"2026-09-16T15:42:01-04:00","requisition_id":"FY2400009","title":"Account Executive, Corporate Enterprise","company_name":"Extend","first_published":"2026-09-10T15:36:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive at Extend, you\u0026#39;ll spearhead mid-market \u0026amp;amp; enterprise partnerships with top brands and retailers - both eCommerce and omnichannel merchants. You will have a unique opportunity to play a significant role in driving strategic growth for a Series C startup on an exciting growth trajectory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role involves orchestrating internal and external teams to establish long-term relationships with our partners, managing complex engagements, and delivering tailored solutions to meet their needs. We\u0026#39;re seeking detail-oriented self-starters who thrive in ambiguous and dynamic environments, possess exceptional problem-solving skills, and excel at building strong relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead 3-12+ month consultative sales engagements, collaborating with C-level executives and cross-functional project stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate strong external relationships to understand partner needs and develop customized solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an in-depth knowledge of Extend’s products, services, and eCommerce/Retail trends \u0026amp;amp; KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate internal cross-functional efforts across Solution Engineering, Pricing, Product, Legal, and Growth Strategy teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver customized materials, including financial models, presentations, and commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate qualified pipeline through creative, multi-channel, outreach strategies using a diverse tech stack (Salesforce, Outreach, LinkedIn, ChatGPT, SimilarWeb, BDR support, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed weekly/monthly KPI and Performance Metrics (calls, meaningful connections, qualified opportunities created, pipeline developed, deals closed, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and build a growing sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales (closing), consulting, or account management, with a track record of successfully executing complex projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to the Retail industry and/or experience selling Payments, POS, Retail tech, Martech, or API-driven technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, entrepreneurial individual with plenty of grit \u0026amp;amp; analytical prowess with a strong bias towards action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and manage multiple stakeholder relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation, written, and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team-player excited to work cross-functionally and build internal relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outbound lead sourcing experience (60-70% self-generated pipeline)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to travel as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the Bay Area and excited to come into office 3 days a week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay:\u0026lt;/strong\u0026gt; $250,000 On Target Earnings (OTE)* with uncapped commissions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*OTE includes base salary. OTE is payable based on the Company\u0026#39;s variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027792004,"name":"Mid Market Sales (524)","child_ids":[],"parent_id":4044982004}],"offices":[{"id":4013584004,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6204162004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221346004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6204162004,"updated_at":"2026-09-21T17:07:22-04:00","requisition_id":"FY2400009a","title":"Account Executive, Corporate Enterprise","company_name":"Extend","first_published":"2026-09-21T17:07:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive at Extend, you\u0026#39;ll spearhead mid-market \u0026amp;amp; enterprise partnerships with top brands and retailers - both eCommerce and omnichannel merchants. You will have a unique opportunity to play a significant role in driving strategic growth for a Series C startup on an exciting growth trajectory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role involves orchestrating internal and external teams to establish long-term relationships with our partners, managing complex engagements, and delivering tailored solutions to meet their needs. We\u0026#39;re seeking detail-oriented self-starters who thrive in ambiguous and dynamic environments, possess exceptional problem-solving skills, and excel at building strong relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead 3-12+ month consultative sales engagements, collaborating with C-level executives and cross-functional project stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate strong external relationships to understand partner needs and develop customized solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an in-depth knowledge of Extend’s products, services, and eCommerce/Retail trends \u0026amp;amp; KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate internal cross-functional efforts across Solution Engineering, Pricing, Product, Legal, and Growth Strategy teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver customized materials, including financial models, presentations, and commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate qualified pipeline through creative, multi-channel, outreach strategies using a diverse tech stack (Salesforce, Outreach, LinkedIn, ChatGPT, SimilarWeb, BDR support, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed weekly/monthly KPI and Performance Metrics (calls, meaningful connections, qualified opportunities created, pipeline developed, deals closed, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and build a growing sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales (closing), consulting, or account management, with a track record of successfully executing complex projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to the Retail industry and/or experience selling Payments, POS, Retail tech, Martech, or API-driven technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, entrepreneurial individual with plenty of grit \u0026amp;amp; analytical prowess with a strong bias towards action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and manage multiple stakeholder relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation, written, and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team-player excited to work cross-functionally and build internal relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outbound lead sourcing experience (60-70% self-generated pipeline)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to travel as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the Bay Area and excited to come into office 3 days a week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay:\u0026lt;/strong\u0026gt; $250,000 On Target Earnings (OTE)* with uncapped commissions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*OTE includes base salary. OTE is payable based on the Company\u0026#39;s variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027792004,"name":"Mid Market Sales (524)","child_ids":[],"parent_id":4044982004}],"offices":[{"id":4013584004,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5799445004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5049562004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5799445004,"updated_at":"2026-03-24T13:07:28-04:00","requisition_id":"FY2600021","title":"Account Manager, Enterprise Growth Strategy","company_name":"Extend","first_published":"2026-02-10T15:26:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Drive go-to-market strategies and adoption of new product features across your book of business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage promotional strategy and marketing development budgets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Author long-term business plans, thinking at a deeply strategic level about optimization and growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Inform product roadmaps and features by gathering customer feedback and conveying market needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;In-depth understanding of value drivers in revenue share business models.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $140,000 OTE (On Target Earnings)*\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;*\u0026lt;em\u0026gt;The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Estimated 15-20% travel to client sites and other locations as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027805004,"name":"Merchant Success (560)","child_ids":[],"parent_id":4044990004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6122551004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190539004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6122551004,"updated_at":"2026-07-22T13:14:50-04:00","requisition_id":"FY2600052","title":" Analytics Engineer","company_name":"Extend","first_published":"2026-07-22T13:14:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an Analytics Engineer to help ensure data integrity across Extend\u0026#39;s financial and operational systems. This architecture powers reconciliation, audit readiness, and payment accuracy for the Servicers and Merchants we work with. This is a cross-functional role. You\u0026#39;ll partner with Accounting, Operations, Reporting, and Engineering to align internal and external financial data, and build well-documented, reliable pipelines in Snowflake and dbt. It\u0026#39;s a hands-on role anchored in SQL and analytics engineering, with real ownership over the reconciliation workflows you support.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Pipeline Development.\u0026lt;/strong\u0026gt; You build and maintain data pipelines in Snowflake and dbt to support reliable, auditable reconciliation between internal and external systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Claim Reimbursement \u0026amp;amp; Contract Sales Ownership.\u0026lt;/strong\u0026gt; You own and improve the data workflows related to Claim Reimbursement and Contract Sales, ensuring accurate financial tracking and reconciliation with partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership.\u0026lt;/strong\u0026gt; You work closely with Accounting, Engineering, Operations, and Reporting to align and reconcile internal and external financial data, acting as a connective link between technical and non-technical teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Quality \u0026amp;amp; Audit Readiness.\u0026lt;/strong\u0026gt; You ensure data integrity across systems and support internal and external audits through well-documented, traceable data practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integrations \u0026amp;amp; APIs.\u0026lt;/strong\u0026gt; You use tools like Thunderclient and Postman to interface with production systems, and help enhance integrations with Service Providers and Merchants to improve the timeliness and accuracy of claim expense reporting and payments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Issue Investigation \u0026amp;amp; Process Improvement.\u0026lt;/strong\u0026gt; You identify, investigate, and fix data quality issues, recommending process improvements to reduce errors and manual intervention, and help extend our data quality standards and operational analytics practices.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience as an Analytics Engineer, Data Engineer, or in a similar role focused on operational data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and hands-on experience with Snowflake and dbt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with API interaction and tools like Thunderclient or Postman.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reconciliation, financial audit preparation, and cross-system data integrity best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and a collaborative approach to working across technical and non-technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving mindset and the ability to proactively identify and address data inconsistencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a fast-paced startup or cross-functional environment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience working with claims, reimbursements, or financial data operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $138,750 - $161,250 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027795004,"name":"Data Engineering (350)","child_ids":[4045000004],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6099994004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5178003004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6099994004,"updated_at":"2026-07-15T17:21:12-04:00","requisition_id":"FY2600047","title":"Business Development Representative II","company_name":"Extend","first_published":"2026-06-23T16:51:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This is a critical hire for us and one the Extend team is heavily focused on developing. We are building out a strong outbound motion against a defined and specific Ideal Customer Profile (ICP) within ecommerce and retail brands. We want BDRs, or as we call them ExtenDRs, who can contribute on day one. As an ExtenDR, you will sit within our sales team powering the engine that runs our Go-To-Market organization and brings in revenue.\u0026lt;br\u0026gt;You will be the first point of contact for merchants who could become long-term Extend customers. You\u0026#39;ll run multi-channel outbound (calls, email, LinkedIn, texting) into Director, VP, and C-level decision makers at ecommerce brands and retailers, partner closely with Account Executives to convert qualified meetings into pipeline, and help us figure out what \u0026quot;good\u0026quot; looks like as we scale.\u0026lt;br\u0026gt;This is not a seat for someone who wants a script handed to them. The playbook is being written, and you\u0026#39;ll have the opportunity to shape and develop the playbook for this motion with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for individuals who have the passion, hunger, and drive to join a thriving startup in the tech ecommerce space and someone who gets excited picking up the phone, writing cold emails, and going to industry events to engage with prospects to generate qualified opportunities for AEs. You are able to effectively collaborate with additional cross-functional teams like marketing, partnerships, and growth strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Who You Are:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Traits of an Ideal ExtenDR\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coachability. You are highly coachable and enjoy hearing feedback on how you can improve your craft. You will experience many opportunities to improve the way you prospect, sell, and on-board at Extend. you get excited about receiving feedback to help up-level your skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience. You handle objections and rejection day in, day out without losing energy or letting one bad call bleed into the next. You don\u0026#39;t take \u0026quot;no\u0026quot; personally and you can show us a track record — in sales or in life — of pushing through repeated setbacks and demonstrating resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity. You lead with questions, not pitches. On a cold call you want to understand the merchant\u0026#39;s business, their post-purchase pain, and what their customers actually experience — not recite every feature in our deck. Good ExtenDRs in our world earn the meeting by showing genuine interest in our prospect and understanding what is important to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mentality. When you hit a wall, you take a swing at it before escalating. You come to your manager with a menu of options on how you solved the challenge without having to have it solved for you. You build your own systems, tell us what’s working, and improve your current processes after implementing feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 years of professional experience within retail/ecommerce space or 6–12 months in an SDR/BDR role at an ecommerce, fintech, or merchant-tech company (Shopify ecosystem, payments, embedded finance, warranty/protection, post-purchase, loyalty, reviews, shipping, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New college graduates or those with less than 1 year of professional experience will not be considered at this time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated track record of hitting or exceeding outbound activity and pipeline targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a modern outbound stack: Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Lusha and Chorus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the Bay Area and excited to come into office 3 days a week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus points if you have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sold into Heads of Ecommerce, Heads of CX, Heads of Operations, or DTC founders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked an account list of Shopify Plus, BigCommerce Enterprise, or Salesforce Commerce Cloud merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Booked meetings against a sharply defined ICP rather than a haphazard outbound motion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Research shows that strong candidates often hold themselves back from applying unless they meet every qualification. If this role excites you and you bring most of what we\u0026#39;re looking for, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Do:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;In your first 30 days\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Complete onboarding, get certified on the Extend product portfolio across protection, shipping, and category-specific solutions, and shadow live calls with AEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a working point of view on our ICP, the merchant pain we solve, and how we win against the alternatives (including \u0026quot;do nothing\u0026quot;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get hands-on in the stack: Salesforce, Outreach, LinkedIn Sales Nav, ZoomInfo, Lusha, Chorus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;In your first 60 days\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run a full multi-channel outbound motion — cold calls, sequence emails, LinkedIn, text-based prospecting— against your assigned account list with your AE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold consistent daily activity (calls, sequenced touches, LinkedIn engagement) and start converting that activity into qualified discovery meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your AE on account strategy, multi-threading, and meeting handoff. The bar is a clean qualified meeting that the AE doesn\u0026#39;t have to re-qualify.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;In your first 90 days and beyond\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently hit or beat your qualified meeting quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute back to the playbook — what messaging is landing, what objections are coming up, what account patterns are converting — and help us codify it for the next BDRs we hire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin being a category expert within your vertical within the warranty side of the business. You want to become a strategic thought partner and consultative seller with your merchants which requires you to develop domain expertise in your assigned verticals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;How We\u0026#39;ll Measure Success:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualified meetings booked and held (the headline number).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pipeline sourced and pipeline converted to qualified opportunities that enter your AE’s forecast in partnership with your AE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Activity quality — not just volume. We care about call connect rates, reply rates, and meeting-to-opportunity conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How you show up as a teammate: coachability, feedback you take and feedback you give, and how you raise the bar around your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compensation \u0026amp;amp; Benefits:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Expected Pay: $90,000 annually for On Target Earnings (OTE)*\u0026lt;br\u0026gt;* \u0026lt;em\u0026gt;The base salary is $65,000 and variable OTE is $25,000 for this position. OTE is payable based on the Company\u0026#39;s variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Why be an ExtenDR and why now:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are at the stage where the BDRs we hire today will materially shape the outbound motion at Extend. The first hires will get direct access to leadership, input on what we build, and a real shot at being future Go-To-Market leaders at Extend. If you want a seat where you can plug into a finished machine, this isn\u0026#39;t it. If you want to be an owner who shapes how things get built— and have the soft skills, the discipline, and the Ecommerce instincts to do it well — we\u0026#39;d love to talk.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Equal Opportunity:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Extend considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status under applicable state or federal law.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4045076004,"name":"Sales Development (550)","child_ids":[],"parent_id":4044982004}],"offices":[{"id":4013584004,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6122530004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190531004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6122530004,"updated_at":"2026-07-22T12:06:05-04:00","requisition_id":"FY2600050","title":"Engineering Manager - Servicing \u0026 Fulfillment","company_name":"Extend","first_published":"2026-07-22T12:06:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Development \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Excellence \u0026amp;amp; Oversight:\u0026lt;/strong\u0026gt; Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Partnership:\u0026lt;/strong\u0026gt; Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivery \u0026amp;amp; Execution:\u0026lt;/strong\u0026gt; Own the end-to-end delivery of complex features and projects utilizing Agile methodologies and an AI-native SDLC to maintain a predictable shipping cadence while balancing speed, quality, and operational impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture:\u0026lt;/strong\u0026gt; Cultivate a high-trust, collaborative environment where engineers are empowered to take risks, share ideas, and drive outcomes, with a strong sense of ownership over the reliability and usability of our post-purchase flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Adoption \u0026amp;amp; Innovation:\u0026lt;/strong\u0026gt; Drive the strategic adoption of AI across the team by championing an AI-native SDLC while also partnering with product teams to define and deliver AI-native product capabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Drive the team’s operational standards—including on-call rotations, incident response, monitoring, alerting, and automated testing—to ensure the reliability, performance, and correctness of claim fulfillment flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Continuously evaluate and improve engineering workflows (e.g., planning, solution design, CI/CD pipelines, code review processes, sprint planning) to remove bottlenecks, increase developer velocity, and ensure quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Communication:\u0026lt;/strong\u0026gt; Serve as the primary point of communication for the team, effectively managing expectations with leadership and cross-functional partners regarding timelines, tradeoffs, risks, and capacity allocation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Are Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e‑commerce, payments, logistics, insurance, or post‑purchase/claims flows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of service‑oriented and microservice architectures, with practical experience designing event‑driven systems that prioritize reliability, observability, and data integrity across distributed services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI/LLM-based tools within engineering teams, and an aptitude for applying AI thoughtfully to operational and customer-facing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, with the ability to work effectively with stakeholders in Operations, Merchant Success, Risk/Fraud, to balance customer experience, operational efficiency, and financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly developed interpersonal and communication skills, with the ability to translate between technical and non-technical audiences, clearly articulate tradeoffs, and build consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering a culture of quality and operational excellence (testing strategy, CI/CD, on-call, incident management, SLOs) in systems that handle money movement, shipping, or customer entitlements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive leadership style: comfortable navigating ambiguity, identifying new opportunities, and driving initiatives from concept through execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead and support engineers working remotely across multiple locations and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range: \u0026lt;/strong\u0026gt;$166,500-$193,500 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027808004,"name":"Product Engineering Management (301)","child_ids":[],"parent_id":4027807004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5978396004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5145533004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5978396004,"updated_at":"2026-04-22T10:52:39-04:00","requisition_id":"FY2600032","title":"Fraud Operations Specialist I","company_name":"Extend","first_published":"2026-04-22T10:52:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and efficiency: must be able to meet specified SLAs for claim reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors\u0026#39; degree or equivalent experience, preferably in a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expertise in fraud concepts and prevention best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make independent decisions to update customer risk scores and determine fraud/not fraud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, information gathering, and decision-making skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude and willingness to thrive in a rapidly changing, results-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and willingness to deep dive into internal and external data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a retail or high-growth start-up environment (eCommerce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database query language such as SQL and data software like Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Project Management and/or CRM software like JIRA, Untangl\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;$50,000-$63,000 per year salaried*\u0026lt;br\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027825004,"name":"Warranty Operations (201)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5991092004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152010004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5991092004,"updated_at":"2026-06-16T17:57:00-04:00","requisition_id":"FY2600040","title":"Lead Risk Analytics Data Scientist","company_name":"Extend","first_published":"2026-05-11T12:39:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join our centralized Risk, Analytics \u0026amp;amp; Data Science team at Extend, where you\u0026#39;ll play an essential role in the risk monitoring process for our product protection and shipping protection offerings. You will collaborate with cross-functional teams to help Extend maintain a healthy loss ratio through premium changes, underwriting process and claims initiatives. A great opportunity to convert your analytics expertise into business impact by supporting measurement of unit economics to feed strong business decisions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also be partnering with the cross functional teams (Product / Program, Revenue / Sales, etc.) to develop appropriate premiums for new coverages and product categories. This isn\u0026#39;t a \u0026quot;maintain the existing model\u0026quot; role. You\u0026#39;ll be involved from the moment a new merchant deal is being negotiated, through program design, all the way to launch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You also have the opportunity to take ownership of data architecture for the Risk Analytics function. We\u0026#39;ve invested heavily in modern data infrastructure and AI tooling, and we want someone who\u0026#39;s excited to actually use them. If you enjoy autonomy and the freedom to build your own pricing infrastructure, you’ll thrive on our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy working with data and analytical tools / models and have always wanted to get more involved on the business side — this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a core member of the Risk Analytics function of Extend, you will\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Price deals no one has priced before.\u0026lt;/strong\u0026gt; Every time Extend enters a new merchant category, such as a new product type, a new vertical, or a partnership being negotiated right now, there\u0026#39;s no existing model to hand you. You\u0026#39;ll design the premium structure from first principles, figure out how to validate it when the data is thin, and own it through launch. The work is genuinely unsolved, and the decisions are yours to make.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn a monitoring function into a decision engine.\u0026lt;/strong\u0026gt; We know what our loss ratios are. What leadership needs is to know what to do about them: which claims initiatives to pursue, which premiums to adjust, which programs to renegotiate. You\u0026#39;ll build the tooling that makes that call possible, and you\u0026#39;ll be the person making the recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the risk narrative with senior leadership.\u0026lt;/strong\u0026gt; When the loss ratio moves, you\u0026#39;re the one who explains why and what comes next, to an audience that includes the C-suite. If you\u0026#39;ve wanted more visibility than your current role gives you, this one puts you in that room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the data foundation for Risk Analytics — and make it yours.\u0026lt;/strong\u0026gt; We have dbt and Snowflake. What we don\u0026#39;t have is a fully built Risk Analytics layer sitting on top of it. You\u0026#39;ll design the data models, set the standards, and shape how this function works for the next several years. If you\u0026#39;ve ever inherited an architecture you wished you could rebuild from scratch, this is the rare opportunity to build it right the first time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Actually use AI to change how the team works.\u0026lt;/strong\u0026gt; Not as a buzzword, but as a working practice. We use Claude heavily. For this role, that means finding the places in the risk analytics workflow where a manual step shouldn\u0026#39;t be manual, automating it, and raising the floor on what the team can produce. You\u0026#39;ll have latitude to experiment and the expectation that you will.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data skills spanning SQL, Python or R, pipeline development and data modeling (dbt, Snowflake), and visualization tools such as Tableau or Streamlit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience working on actuarial pricing, predictive modeling or other Risk Analytics related areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and communicate insights to audiences of all backgrounds, especially to teams with less data \u0026amp;amp; analytics experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Actuarial experience (such as Associate of the Casualty Actuarial Society (ACAS) or equivalent exam experience) preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited and passionate about the new AI tools (Claude, Gemini, etc.) and eager to learn how that can help improve our day-to-day efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Bachelor’s degree in Actuarial Science, Mathematics, Statistics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Ability and interest in thinking beyond the insurance organization, considering the challenges of other teams, and prioritizing what is best for the business holistically, is essential\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Empathy, humility, and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $125,000 - $155,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6130095004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193416004,"location":{"name":"Remote, U.S."},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6130095004,"updated_at":"2026-07-31T11:18:38-04:00","requisition_id":"FY2600057","title":"Legal Counsel","company_name":"Extend","first_published":"2026-07-29T16:56:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Legal Counsel, you’ll be involved in the day-to-day business and operations of a fast-paced tech company. In this role, you will be a key contributor to the legal team and company as a whole.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work on a wide array of legal matters, from negotiating and drafting commercial contracts to analyzing regulatory, intellectual property, employment and international issues and assisting with general corporate matters and strategic transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As you take on novel, complex issues, refine legal processes and collaborate on cross-functional projects, you will have broad exposure, strategically advising revenue, marketing, People/HR, programs, finance, engineering and products teams, as well as senior leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for a highly motivated attorney who is proactive and passionate about problem-solving and finding business solutions. If you are looking to make an impact at a fast-growing company and be part of a hardworking and fun team, we’d love to talk with you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal support for corporate and commercial transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently lead contract drafting and negotiations for a variety of commercial contracts and complex matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise cross-functionally across revenue, marketing, People/HR, programs, finance, engineering, and products teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale the legal function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support public company readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the preparation and planning for board and committee meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help oversee global corporate administration efforts, including compliance with international, federal and state laws, maintaining foreign and domestic entities, and executive compensation and stock administration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Are Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. degree from an A.B.A. accredited law school; admitted to and in good standing with a state bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years at a top law firm with a preference for some previous in-house experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask, problem solve, prioritize, think critically and exercise judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to go above and beyond to achieve results while setting high standards and aiming for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement about working cross-functionally and on projects that are new and/or unfamiliar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $175,000 - $200,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend does not provide immigration-related sponsorship for this role.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027802004,"name":"Legal (120)","child_ids":[],"parent_id":4044988004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6141292004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5198980004,"location":{"name":"Remote, U.S."},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6141292004,"updated_at":"2026-08-11T15:34:08-04:00","requisition_id":"FY2600060","title":"Manager, Fraud Intelligence","company_name":"Extend","first_published":"2026-08-11T15:34:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Fraud Intelligence team is the magic behind Extend’s post-purchase protection platform. We build and refine cutting-edge analytics engines based on signals and transactions from hundreds of millions of users to detect and prevent fraud, drive smarter decisions, and unlock business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love uncovering patterns in messy data to catch bad actors and stop fraud in its tracks. You’ll have the opportunity to shape new fraud prevention product features and analytics capabilities. You’ll work cross-functionally to add features to prevent fraud and optimize savings based on your analysis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re data-obsessed, impact-driven, and excited to tackle complex problems at the intersection of analytics and fraud prevention, you’ll thrive on our team. This is a high-ownership role where your work will directly protect retailers, enhance customer trust, and drive the company’s bottom line.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team to analyze large-scale behavioral, transactional, and interaction data to uncover signals indicative of fraud and abuse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond swiftly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own AI agent performance tracking and optimization for Fraud Ops, driving continuous accuracy and efficiency gains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Machine Learning team to translate fraud pattern findings into model feature recommendations, providing feedback on model scoring based on investigation outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own metric development and regular reporting to track operational efficiency and fraud savings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, mentor and coach junior data analysts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform design and code reviews to raise the technical excellence bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with leadership, fraud operations, product, and engineering teams to define and execute effective fraud strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous learning, experimentation, and collaboration across the fraud and broader data science teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, proactive, and analytical professional who is passionate about using data to solve complex, real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in fraud analytics, ideally within an e-commerce or retail environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience mentoring and managing analytics teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a startup or high-growth environment is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in core analytics concepts, including statistical analysis, data wrangling, and data storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, experience with Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership skills; ability to develop top analytics talent and leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills, with a proven ability to work cross-functionally and influence outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, strong intellectual curiosity, and a deep understanding of user behavior and fraud patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $157,250 - $182,750 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend does not provide immigration-related sponsorship for this role.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6140265004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5198493004,"location":{"name":"Remote, U.S."},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6140265004,"updated_at":"2026-08-10T23:19:29-04:00","requisition_id":"FY2600058","title":"Manager, Risk Analytics","company_name":"Extend","first_published":"2026-08-10T23:19:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join our centralized Risk, Analytics \u0026amp;amp; Data Science team as a Manager, to serve as the most senior technical voice in the Risk Analytics function as well as the leading member to help build the entire function / team. You\u0026#39;ll have full ownership of the Risk Function of Extend: the pricing methodology we standardize on, the risk framework leadership uses to make portfolio decisions, and the technical bar for the function as a whole.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a Manager-track role. You will be responsible for growing and building the team — setting standards, mentoring Lead and senior data scientists, and representing Risk Analytics in rooms where the biggest merchant deals and program decisions get made. You\u0026#39;ll be accountable not just for your own analyses being right, but for the function\u0026#39;s methodology being sound.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;ve invested heavily in modern data infrastructure and AI tooling, and we want someone who\u0026#39;s excited to actually use them. If you want the scope and influence of a manager with the hands-on depth of an IC, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As the technical leader as well as a people manager, you will\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the pricing methodology, not just the price. \u0026lt;/strong\u0026gt;Pricing the risk premium accurately is essential for Extend’s economics. You\u0026#39;ll not only lead the pricing initiatives but also define how Extend prices — the frameworks, validation standards, and guardrails that make every new-category premium defensible, especially when data is thin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the risk strategy conversation with senior leadership.\u0026lt;/strong\u0026gt; You\u0026#39;ll be the C-suite\u0026#39;s counterpart on portfolio health: not just explaining why the loss ratio moved, but recommending which programs to reprice, renegotiate, or exit — and defending the trade-offs. Your recommendations move real dollars.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn a monitoring function into a decision engine.\u0026lt;/strong\u0026gt; We know what our loss ratios are. You\u0026#39;ll design the decision systems — which claims initiatives to pursue, which premiums to adjust, which programs to renegotiate — and drive them from analysis to adopted business process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect the data foundation for Risk Analytics.\u0026lt;/strong\u0026gt; We have dbt and Snowflake. You\u0026#39;ll own the design of the Risk Analytics layer on top of it: the data models, the standards, and the roadmap that shapes how this function works for the next several years — and you\u0026#39;ll bring the team along on it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the floor for the whole team.\u0026lt;/strong\u0026gt; Mentor Lead and senior data scientists, review the work that matters most, and drive AI-native ways of working so the entire function produces more, faster, at a higher standard. You\u0026#39;ll have latitude to experiment and the expectation that you will.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in actuarial pricing, predictive modeling, or other Risk Analytics related areas, with a track record of owning methodology or strategy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data skills spanning SQL, Python or R, pipeline development and data modeling (dbt, Snowflake), and visualization tools such as Tableau or Streamlit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience mentoring senior analysts or data scientists and raising a team\u0026#39;s technical bar without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and communicate insights to audiences of all backgrounds, including the C-suite and teams with less data \u0026amp;amp; analytics experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Actuarial experience (such as Associate of the Casualty Actuarial Society (ACAS) or equivalent exam experience) preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited and passionate about the new AI tools (Claude, Gemini, etc.) and eager to learn how they can help improve our day-to-day efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Actuarial Science, Mathematics, Statistics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and interest in thinking beyond the insurance organization, considering the challenges of other teams, and prioritizing what is best for the business holistically, is essential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy, humility, and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $160,000 - $180,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend does not provide immigration-related sponsorship for this role.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6147707004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202344004,"location":{"name":"Remote, U.S."},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6147707004,"updated_at":"2026-08-19T18:12:34-04:00","requisition_id":"FY2600016a","title":"People Transformation Specialist","company_name":"Extend","first_published":"2026-08-19T18:12:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work. We believe great People teams don\u0026#39;t create process for process\u0026#39; sake, they build scalable systems, coach leaders through complexity, and create an environment where high-performing teams can thrive.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We\u0026#39;re looking for a People Transformation Specialist to join our team and bring a builder\u0026#39;s mindset and analytic rigor to how the People function runs. This is a high-impact, hands-on role for someone who looks across our People processes end-to-end, spots where they create friction or fail to scale, and rebuilds them to be simpler, faster, and more consistent—all while leveraging AI wherever it can do the heavy lifting. You will get to see your plans move into action and help drive strategy aligned with improving our employee experience. One day you may be redesigning our onboarding process from the ground up; the next you could be building an AI-powered workflow that saves the team hours each week or digging into attrition trends to inform a talent decision.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core part of the role is driving AI adoption: beyond applying AI within the People team, you\u0026#39;ll help shape Extend\u0026#39;s broader AI strategy, partnering with teams across the company to bring consistency and adoption to how we use AI day to day. In this position, you\u0026#39;ll drive many of our core People processes and metrics while serving as a trusted analytic and process partner to leaders across the business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who enjoys building, solving ambiguous problems, and turning both process gaps and messy data into clear, actionable improvements.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leverage AI to Optimize People Processes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify where AI can meaningfully improve how the People team works. Evaluate and pilot AI tools, balancing speed of adoption with data privacy and quality, then roll out solutions at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit our core People processes end-to-end (onboarding, performance management, compensation cycles, offboarding, and more) to find friction points and gaps, then redesign and document them to be simpler, consistent, and built to scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PeopleOps and functional leaders to roll out process optimizations and drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive Extend\u0026#39;s company-wide AI strategy, partnering with teams across the business to support consistent, effective AI adoption. Train and support People team members and managers in using AI tools effectively as part of their everyday work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Develop People Insights\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the accuracy and reporting of core People metrics (headcount, attrition, hiring, engagement), maintaining data integrity across the HRIS and other People systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards and board/leadership-ready reports that give real-time visibility into workforce trends, support workforce planning and headcount forecasting, and identify opportunities to automate recurring reporting and expand self-service insights for managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and administer employee surveys, conduct ad hoc analyses (attrition drivers, hiring funnel efficiency, org structure), and develop compensation / promotion / calibration analyses to support pay equity and talent decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure People data practices comply with privacy regulations and internal data governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Contribute to the People Team overall\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re a startup, so you’ll jump into a variety of projects as needed and have a chance to learn about all things People. We\u0026#39;re a small, hardworking, collaborative team that values ownership and impact over titles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience, ideally in HR transformation, people analytics, or a related operational/analytical role, ideally within a high-growth technology or consulting company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience optimizing operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI tools such as Glean, Claude Cowork, Claude Code, and Gemini to improve workflows and user experience, with the ability to drive adoption across teams that vary in technical comfort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong skill in data analysis and visualization tools, such as Excel/Google Sheet, Tableau, Power BI, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of core People metrics, including headcount, attrition, time-to-fill, and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to translate complex data into clear, actionable narratives for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and a rigorous approach to data accuracy and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and prioritizing across multiple stakeholders in a fast-paced, evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment around data privacy and confidentiality when handling sensitive employee information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, low-ego, and hands-on approach with a willingness to roll up your sleeves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with HRBPs, Recruiting, and People Operations teams is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree preferred in Human Resources, Business, Psychology, Mathematics, Computer Science, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; $130,000 - $150,000*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend does not provide immigration-related sponsorship for this role.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027800004,"name":"Human Resources (130)","child_ids":[],"parent_id":4044992004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6122509004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190525004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6122509004,"updated_at":"2026-07-22T11:54:44-04:00","requisition_id":"FY2600051","title":"Product Manager II","company_name":"Extend","first_published":"2026-07-22T11:54:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This role will lead the discovery, definition, and delivery of high-impact product features that drive value for our merchants and their customers. As a Product Manager, you will act as the bridge between business goals, technical constraints, and user needs, leading cross-functional teams to ship scalable solutions in a fast-paced startup environment.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Product Strategy:\u0026lt;/strong\u0026gt; Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with Extend’s mission to revolutionize the post-purchase experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Feature Outcomes:\u0026lt;/strong\u0026gt; Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Execution:\u0026lt;/strong\u0026gt; Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Decide with Data:\u0026lt;/strong\u0026gt; Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate with AI:\u0026lt;/strong\u0026gt; Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy:\u0026lt;/strong\u0026gt; Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Refine the Roadmap:\u0026lt;/strong\u0026gt; Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Competency:\u0026lt;/strong\u0026gt; We need a PM who is an execution powerhouse. You should demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Prowess:\u0026lt;/strong\u0026gt; Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; A clear and persuasive communicator who can explain the \u0026quot;why\u0026quot; behind product decisions and manage expectations across diverse stakeholder groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Mindset:\u0026lt;/strong\u0026gt; Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Nice-To-Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fintech or E-commerce Fluency:\u0026lt;/strong\u0026gt; Prior experience working with payment gateways, checkout flows, or insurance-tech products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchant Experience:\u0026lt;/strong\u0026gt; Experience building dashboards or tools specifically for SMB or Enterprise retailers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Product Management:\u0026lt;/strong\u0026gt; Background in managing developer-facing products or third-party integrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range: \u0026lt;/strong\u0026gt;$124,000 - $145,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027809004,"name":"Product Management (310)","child_ids":[],"parent_id":4044994004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6110820004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183648004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6110820004,"updated_at":"2026-07-09T15:13:21-04:00","requisition_id":"FY2600048","title":"Senior Analyst, Client Insights","company_name":"Extend","first_published":"2026-07-08T18:31:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners. You\u0026#39;ll sit at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created and owned by this individual will have a direct impact on sales and merchant retention.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team is helping build the next-generation of AI-driven post-purchase customer solutions and this role will be instrumental in driving the success of these solutions. This is a high-impact role for someone who\u0026#39;s curious, detail-oriented, and excited about turning data into action.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the analytical bridge between Sales and prospective/existing merchants, translating data and analysis into business cases, pricing models, and compelling financial narratives for prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with merchants and potential merchants to understand reporting needs, designing and delivering dashboards and performance reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of experience in a business analytics, business intelligence, or TAM role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions at an ecommerce company / consumer brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally to drive business and product improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL — you\u0026#39;re comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how to use AI to drive process improvement and drive efficiency across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills — you can explain data clearly to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $124,000 - $145,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044999004,"name":"Revenue Analytics (515)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6130367004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193555004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6130367004,"updated_at":"2026-07-31T16:48:54-04:00","requisition_id":"FY2600041a","title":"Senior Machine Learning Data Scientist","company_name":"Extend","first_published":"2026-07-29T19:21:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Fraud \u0026amp;amp; Machine Learning team is the secret sauce behind Extend’s post-purchase protection platform. As a Senior ML Data Scientist, you will own the development of cutting-edge machine learning models based on signals and transactions from hundreds of millions of users to detect and prevent fraud, assess risk, and unlock business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive the full data science lifecycle - from requirements and feature engineering through model development, evaluation, and monitoring. You’ll partner closely with Product, Engineering, and our Fraud Intelligence team to translate messy data into scalable, production-grade ML systems that stop bad actors in their tracks. If you’re impact-driven and excited to tackle complex problems at the intersection of core machine learning and fraud prevention, you’ll thrive on our team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the model lifecycle: requirements, experimentation, model development, evaluation, and model cards, partnering with ML engineers on deployment and production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex fraud patterns into well-framed ML solutions: defining what to model, what success looks like, and where ML adds value vs. simpler approaches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain feature engineering pipelines for model development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor model quality in production, tracking performance over time, detecting data drift, and determining when to retrain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with leadership, go-to-market, fraud operations, product, and engineering teams to define and execute effective fraud strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous learning, experimentation, and collaboration across the fraud and broader data science teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, proactive, and analytical professionals who are passionate about using data to solve complex, real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in a quantitative field such as Mathematics, Statistics, Computer Science, Engineering, Operations Research, Physics or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of work experience building and deploying machine learning systems into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Python and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ML fundamentals: model selection, evaluation methodology, feature engineering, and common failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with PyTorch, scikit-learn, and XGBoost (or similar gradient boosting frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, strong intellectual curiosity, and a deep understanding of user behavior and fraud patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building fraud detection or risk assessment systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud ML platforms, particularly AWS (e.g., SageMaker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with graph data and graph-based models (e.g., PyTorch Geometric)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with model monitoring and observability tooling (e.g., Arize)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range:\u0026lt;/strong\u0026gt; $135,000 - $165,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6115143004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5187085004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6115143004,"updated_at":"2026-08-11T14:21:23-04:00","requisition_id":"FY2600044","title":"Senior Manager or Director, People","company_name":"Extend","first_published":"2026-08-11T13:26:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work. We believe great People teams don\u0026#39;t create process for process\u0026#39; sake, they build scalable systems, coach leaders through complexity, and create an environment where high-performing teams can thrive.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We\u0026#39;re looking for a Senior Manager or Director, People to join our team and partner closely with the VP of People in scaling our organization. This is a broad leadership role for someone who is proactive, solution-oriented, excited to dive into the business and passionate about impactful employee experiences and enjoys moving seamlessly between strategy and execution at a fast pace. One day you may be working with executive leaders on organizational design or performance strategy; the next you\u0026#39;re refining manager enablement programs or improving core people processes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;ll lead many of our company-wide People programs while serving as a trusted advisor to leaders across the business. You\u0026#39;ll also help mentor and elevate our growing People team as we continue to scale.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role is ideal for someone who enjoys building, solving ambiguous problems, and creating practical solutions that make managers\u0026#39; lives easier and employees\u0026#39; experiences better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leaders on organizational design, workforce and succession planning, and organizational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own systems and processes with a data-driven lens. Evaluate and optimize people processes, including finding opportunities to leverage AI and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and execution of Extend’s internal communication calendar and strategies related to key People programs, ensuring team members across all levels are informed, engaged and aligned with changes to policies, procedures, upcoming news and key initiatives. In partnership with leadership, create and manage content for internal channels to ensure clear, engaging and consistent messaging and companywide alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead company-wide performance management, talent reviews, compensation planning, and career development programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach managers through employee relations, performance conversations, organizational change, and leadership challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic People initiatives that improve engagement, learning and development, retention, and manager effectiveness (including Mento and LinkedIn Learning, among others).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable manager enablement programs, tools, and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze People metrics and trends to identify opportunities and recommend solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional initiatives that improve how we work as a company, including on- and off-sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and audit People records and required compliance documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor members of the People Team and help establish best practices as the organization grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in wherever needed. We\u0026#39;re a small, collaborative team that values ownership over titles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive experience in people-focused roles at high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong HR Operations, HR Business Partner, or related experience with demonstrated success working with, coaching, and influencing executives and senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading company-wide talent initiatives including performance management, compensation, organizational design, and leadership development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (written and verbal) and influencing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business judgment and ability to balance employee advocacy with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to manage multiple priorities simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and building programs from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, low-ego approach and willingness to roll up your sleeves. Resilience, flexibility and the ability to work quickly and effectively cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using HRIS systems for identifying process improvements and efficiencies, data management, analytics and automation opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $150,000-$200,000*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend does not provide immigration-related sponsorship for this role.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027800004,"name":"Human Resources (130)","child_ids":[],"parent_id":4044992004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6015820004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163144004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6015820004,"updated_at":"2026-06-11T15:34:39-04:00","requisition_id":"FY2600045","title":"Solutions Architect (Delivery)","company_name":"Extend","first_published":"2026-06-11T15:34:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead post-sales technical implementation conversations with merchants, conducting deep technical discovery to understand their systems, integration architecture, and constraints — and translating findings into a clear path forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical onboarding experience, serving as the primary technical point of contact from kickoff to go-live, partnering with internal Engineering and Product teams to identify and address any product gaps and ensure integrations are set up for long-term success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain technical documentation for merchant onboardings — system architecture diagrams, API inventories, and integration specs — that cross-functional partners rely on throughout the merchant lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a library of reusable integration assets — templates, configuration guides, and onboarding playbooks — that improve consistency and reduce time-to-live across the merchant portfolio on the Solutions team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigation and resolution of complex post-onboarding technical issues, collaborating with Engineering and Support to drive root cause analysis and communicate findings clearly to internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own pre-launch QA — including sandbox testing and end-to-end validation of integration flows — ensuring integrations meet a high technical bar before go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and champion AI and automation opportunities that improve operational efficiency, partnering with internal teams to move initiatives from idea to execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What we are looking for:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences — including executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, and a solid understanding of how Javascript, HTML, and CSS interact within a production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, ownership-driven mindset — you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Postman or similar API testing and debugging tools, ideally in a client-facing or cross-functional troubleshooting context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring or supporting back-office OMS/ ERP systems (like Netsuite) in a client context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with eCommerce platforms (e.g., Shopify, BigCommerce, etc.) and a practical understanding of how they integrate with broader business systems such as ERPs, OMS platforms, and third-party services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expected Pay: $110,000 - $160,000* Base Salary and Commission annually for On Target Earnings (OTE)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*This role may be filled at multiple levels. Final title and compensation will be determined based on the candidate’s experience, skills, and business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027814004,"name":"Solution Engineering (570)","child_ids":[4027815004],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":17}}