{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5708089004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5006224004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5708089004,"updated_at":"2026-02-12T16:26:10-05:00","requisition_id":"FY2400009","title":"Account Executive, Corporate Enterprise","company_name":"Extend","first_published":"2025-11-13T17:36:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive at Extend, you\u0026#39;ll spearhead mid-market \u0026amp;amp; enterprise partnerships with top brands and retailers - both eCommerce and omnichannel merchants. You will have a unique opportunity to play a significant role in driving strategic growth for a Series C startup on an exciting growth trajectory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role involves orchestrating internal and external teams to establish long-term relationships with our partners, managing complex engagements, and delivering tailored solutions to meet their needs. We\u0026#39;re seeking detail-oriented self-starters who thrive in ambiguous and dynamic environments, possess exceptional problem-solving skills, and excel at building strong relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead 3-12+ month consultative sales engagements, collaborating with C-level executives and cross-functional project stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate strong external relationships to understand partner needs and develop customized solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an in-depth knowledge of Extend’s products, services, and eCommerce/Retail trends \u0026amp;amp; KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate internal cross-functional efforts across Solution Engineering, Pricing, Product, Legal, and Growth Strategy teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver customized materials, including financial models, presentations, and commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate qualified pipeline through creative, multi-channel, outreach strategies using a diverse tech stack (Salesforce, Outreach, LinkedIn, ChatGPT, SimilarWeb, BDR support, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed weekly/monthly KPI and Performance Metrics (calls, meaningful connections, qualified opportunities created, pipeline developed, deals closed, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and build a growing sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales (closing), consulting, or account management, with a track record of successfully executing complex projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to the Retail industry and/or experience selling Payments, POS, Retail tech, Martech, or API-driven technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, entrepreneurial individual with plenty of grit \u0026amp;amp; analytical prowess with a strong bias towards action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and manage multiple stakeholder relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation, written, and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team-player excited to work cross-functionally and build internal relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outbound lead sourcing experience (60-70% self-generated pipeline)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to travel as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the Bay Area and excited to come into office 3 days a week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;$250,000 On Target Earnings (OTE)*, with uncapped commissions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*OTE includes base salary. OTE is payable based on the Company\u0026#39;s variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027792004,"name":"Mid Market Sales (524)","child_ids":[],"parent_id":4044982004}],"offices":[{"id":4013584004,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5799445004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5049562004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5799445004,"updated_at":"2026-03-24T13:07:28-04:00","requisition_id":"FY2600021","title":"Account Manager, Enterprise Growth Strategy","company_name":"Extend","first_published":"2026-02-10T15:26:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Drive go-to-market strategies and adoption of new product features across your book of business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage promotional strategy and marketing development budgets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Author long-term business plans, thinking at a deeply strategic level about optimization and growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Inform product roadmaps and features by gathering customer feedback and conveying market needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;In-depth understanding of value drivers in revenue share business models.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $140,000 OTE (On Target Earnings)*\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;*\u0026lt;em\u0026gt;The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Estimated 15-20% travel to client sites and other locations as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027805004,"name":"Merchant Success (560)","child_ids":[],"parent_id":4044990004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5811813004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056013004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5811813004,"updated_at":"2026-04-10T15:15:50-04:00","requisition_id":"FY2600023","title":"Claims Adjudication Specialist (Tier I)","company_name":"Extend","first_published":"2026-02-24T13:01:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Claims Adjudication Specialist, you will play a critical role within our Operations Department, focused on evaluating and servicing claims related to our Product and Shipping Protection plans, which are offered by over 1,000 Merchant Partners. You’ll serve as a subject matter expert, supporting our Customer Support and Service Technician partners to ensure accurate and timely service of complex claims that require deeper investigation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires strong analytical skills, critical thinking, and the ability to interpret multiple policies across a wide range of product categories. On a daily basis, you’ll review complex claim submissions, manage escalations, and investigate unusual claim patterns. Success in this role relies on meticulous attention to detail, evidence-based decision-making and ability to adapt to frequent change in processes and technology within a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll collaborate closely with customers, service partners, and internal teams to deliver accurate claim decisions while ensuring an exceptional customer experience. The role involves inbound and outbound calls, as well as written communications with customers, service providers, and internal stakeholders.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serves as the escalation point of contact from outsourced partners, customer support teams and service technician partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and resolve complex claim situations, ensuring decisions align with contract terms and internal policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot delays in claims processing, ensuring timely resolutions and enhanced customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate service technician dispatching and parts ordering when necessary to support claim resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve escalated customer issues by proposing fair resolutions within policy guidelines and clearly communicating outcomes to the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed and organized documentation of all customer and partner interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate suspected fraudulent claims and report findings as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend process improvements and opportunities to automate routine tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely responses to claim inquiries via phone and email, in line with established SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Engineering teams to troubleshoot and escalate unresolved claim issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on product offerings, service workflows, and policy updates to better support customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and communicate training needs for front-line support teams to improve service quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep internal systems current with relevant technical issues, customer feedback, and insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience, Skills, and Knowledge:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active adjuster licenses (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of technical customer service, claims management/adjudication, insurance adjusting, or contact center experience. Claims adjudication preferably in a protection plan environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both verbal and written with the ability to convey complex claim details and supporting rationale for decisioning in a clear and concise way both to customers and internal system notations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces frequent change in processes and technology within a fast-paced environment, demonstrating flexibility and resilience in managing evolving challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with claims management systems, contact center platforms, and Google suites of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to navigate and work effectively across various software systems simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze complex issues, identify solutions, and make decisions efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in environments of high claim volumes with exponential company growth while maintaining excellent performance and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range: $45,000 - $55,000 per year salaried*\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060050004,"name":"Adjudication Services (230)","child_ids":[4060051004],"parent_id":4060040004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5978396004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5145533004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5978396004,"updated_at":"2026-04-22T10:52:39-04:00","requisition_id":"FY2600032","title":"Fraud Operations Specialist I","company_name":"Extend","first_published":"2026-04-22T10:52:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and efficiency: must be able to meet specified SLAs for claim reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors\u0026#39; degree or equivalent experience, preferably in a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expertise in fraud concepts and prevention best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make independent decisions to update customer risk scores and determine fraud/not fraud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, information gathering, and decision-making skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude and willingness to thrive in a rapidly changing, results-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and willingness to deep dive into internal and external data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a retail or high-growth start-up environment (eCommerce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database query language such as SQL and data software like Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Project Management and/or CRM software like JIRA, Untangl\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;$50,000-$63,000 per year salaried*\u0026lt;br\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027825004,"name":"Warranty Operations (201)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5991092004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5152010004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5991092004,"updated_at":"2026-06-16T17:57:00-04:00","requisition_id":"FY2600040","title":"Lead Risk Analytics Data Scientist","company_name":"Extend","first_published":"2026-05-11T12:39:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join our centralized Risk, Analytics \u0026amp;amp; Data Science team at Extend, where you\u0026#39;ll play an essential role in the risk monitoring process for our product protection and shipping protection offerings. You will collaborate with cross-functional teams to help Extend maintain a healthy loss ratio through premium changes, underwriting process and claims initiatives. A great opportunity to convert your analytics expertise into business impact by supporting measurement of unit economics to feed strong business decisions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also be partnering with the cross functional teams (Product / Program, Revenue / Sales, etc.) to develop appropriate premiums for new coverages and product categories. This isn\u0026#39;t a \u0026quot;maintain the existing model\u0026quot; role. You\u0026#39;ll be involved from the moment a new merchant deal is being negotiated, through program design, all the way to launch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You also have the opportunity to take ownership of data architecture for the Risk Analytics function. We\u0026#39;ve invested heavily in modern data infrastructure and AI tooling, and we want someone who\u0026#39;s excited to actually use them. If you enjoy autonomy and the freedom to build your own pricing infrastructure, you’ll thrive on our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy working with data and analytical tools / models and have always wanted to get more involved on the business side — this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a core member of the Risk Analytics function of Extend, you will\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Price deals no one has priced before.\u0026lt;/strong\u0026gt; Every time Extend enters a new merchant category, such as a new product type, a new vertical, or a partnership being negotiated right now, there\u0026#39;s no existing model to hand you. You\u0026#39;ll design the premium structure from first principles, figure out how to validate it when the data is thin, and own it through launch. The work is genuinely unsolved, and the decisions are yours to make.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn a monitoring function into a decision engine.\u0026lt;/strong\u0026gt; We know what our loss ratios are. What leadership needs is to know what to do about them: which claims initiatives to pursue, which premiums to adjust, which programs to renegotiate. You\u0026#39;ll build the tooling that makes that call possible, and you\u0026#39;ll be the person making the recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the risk narrative with senior leadership.\u0026lt;/strong\u0026gt; When the loss ratio moves, you\u0026#39;re the one who explains why and what comes next, to an audience that includes the C-suite. If you\u0026#39;ve wanted more visibility than your current role gives you, this one puts you in that room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the data foundation for Risk Analytics — and make it yours.\u0026lt;/strong\u0026gt; We have dbt and Snowflake. What we don\u0026#39;t have is a fully built Risk Analytics layer sitting on top of it. You\u0026#39;ll design the data models, set the standards, and shape how this function works for the next several years. If you\u0026#39;ve ever inherited an architecture you wished you could rebuild from scratch, this is the rare opportunity to build it right the first time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Actually use AI to change how the team works.\u0026lt;/strong\u0026gt; Not as a buzzword, but as a working practice. We use Claude heavily. For this role, that means finding the places in the risk analytics workflow where a manual step shouldn\u0026#39;t be manual, automating it, and raising the floor on what the team can produce. You\u0026#39;ll have latitude to experiment and the expectation that you will.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and data skills spanning SQL, Python or R, pipeline development and data modeling (dbt, Snowflake), and visualization tools such as Tableau or Streamlit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience working on actuarial pricing, predictive modeling or other Risk Analytics related areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and communicate insights to audiences of all backgrounds, especially to teams with less data \u0026amp;amp; analytics experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Actuarial experience (such as Associate of the Casualty Actuarial Society (ACAS) or equivalent exam experience) preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited and passionate about the new AI tools (Claude, Gemini, etc.) and eager to learn how that can help improve our day-to-day efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Bachelor’s degree in Actuarial Science, Mathematics, Statistics, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Ability and interest in thinking beyond the insurance organization, considering the challenges of other teams, and prioritizing what is best for the business holistically, is essential\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Empathy, humility, and curiosity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $125,000 - $155,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5987947004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150096004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5987947004,"updated_at":"2026-05-04T18:26:49-04:00","requisition_id":"FY2600039","title":"Manager, Machine Learning","company_name":"Extend","first_published":"2026-05-04T18:26:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;You will lead a team of ML data scientists on the Fraud and ML team, owning the development and quality of Extend\u0026#39;s machine learning models across fraud detection, risk assessment, and identity resolution. You\u0026#39;ll guide your team through the full data science lifecycle, from requirements and experimentation through model development, evaluation, and monitoring. You’ll partner closely with Product and Engineering on integrating ML models into our product and with our Fraud Intelligence team to continuously improve our fraud detection capabilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the model lifecycle: requirements, experimentation, model development, evaluation, and model cards, partnering with ML engineers on deployment and production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business problems into well-framed ML solutions: defining what to model, what success looks like, and where ML adds value vs. simpler approaches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain feature engineering pipelines for model development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive experiment design and statistical rigor: ensuring models are evaluated with sound methodology before and after launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor model quality in production, tracking performance over time, detecting data drift, and determining when to retrain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate a culture of learning and collaboration within and across partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform design and code reviews to raise the technical excellence bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, mentor, and coach data scientists\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of work experience building and deploying machine learning systems into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience mentoring and managing ML teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Python and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ML fundamentals: model selection, evaluation methodology, feature engineering, and common failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with PyTorch, scikit-learn, and XGBoost (or similar gradient boosting frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership skills with the ability to develop ML talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, with a track record of working cross-functionally to deliver results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and humility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building fraud detection or risk assessment systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud ML platforms, particularly AWS (e.g., SageMaker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with graph data and graph-based models (e.g., PyTorch Geometric)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with model monitoring and observability tooling (e.g., Arize)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range:\u0026lt;/strong\u0026gt; $180,000-$210,000 per year salaried*\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5987927004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150071004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5987927004,"updated_at":"2026-05-07T18:48:10-04:00","requisition_id":"FY2600038","title":"Principal Data Engineer","company_name":"Extend","first_published":"2026-05-04T15:17:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Principal Data Engineer to help own the analytics data architecture at Extend. This architecture powers reporting, financial processes, and business decisions for teams across the company, and feeds the data our merchants and downstream systems rely on.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a cross-organizational role. You’ll partner with product engineering and architecture on the data flowing upstream into Snowflake, own the design and evolution of the warehouse and reporting layer in the middle, and bridge to analytics engineering and stakeholders on the consumption side. It’s a hands-on technical leadership role anchored in Snowflake and SQL, with ownership of a portfolio of Python data jobs running on AWS — work you’ll set direction on and drive end-to-end.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Key Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Database Architecture.\u0026lt;/strong\u0026gt; You own our data warehouse and the reporting layer on top of it, setting patterns for how data is modeled, evolved, and exposed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics Engineering.\u0026lt;/strong\u0026gt; You write SQL and dbt models, refactor transformations, and build the tables and views downstream teams rely on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership. \u0026lt;/strong\u0026gt;You proactively engage with teams across the company to understand how data is created and used, identify gaps, and guide solutions. You’re the connective tissue between product engineering, architecture, analytics, and the business stakeholders who depend on our data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform Architecture. \u0026lt;/strong\u0026gt;You partner with our DevX and architecture teams on the boundary between product engineering services and Snowflake, including leading efforts to automate schema propagation so changes upstream flow cleanly into the warehouse without manual intervention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Quality.\u0026lt;/strong\u0026gt; You build models, tests, and processes that anticipate malformed data and upstream changes, making our pipelines boring to operate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Observability \u0026amp;amp; Reliability.\u0026lt;/strong\u0026gt; You instrument what you own, define meaningful SLOs and data quality checks, and participate in our rotating on-call schedule (light volume, mostly responding to issues as they come in).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ingestion \u0026amp;amp; Integration Jobs.\u0026lt;/strong\u0026gt; You own and extend our Python jobs running on Glue, Lambda, and Step Functions — primarily ingesting data from third-party APIs, with a smaller set that pushes data out to downstream systems. The infrastructure for these jobs is managed in AWS CDK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Technical Leadership.\u0026lt;/strong\u0026gt; You pair with more junior engineers on real work, raise the bar on PR and architecture reviews, and define the patterns and standards the team writes against. You bring a systems-thinking lens and clear communication to every conversation, connecting what’s happening upstream in product engineering to what stakeholders need downstream.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years\u0026lt;/strong\u0026gt; in Data Engineering, Analytics Engineering, or related fields, operating at a Principal or equivalent level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep relational database architecture and data modeling expertise.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert-level Snowflake and SQL\u0026lt;/strong\u0026gt;, with experience owning a warehouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytics engineering experience\u0026lt;/strong\u0026gt;, ideally with dbt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solid hands-on Python\u0026lt;/strong\u0026gt;, with experience building data jobs on AWS Glue, Lambda, and Step Functions, and managing that infrastructure in AWS CDK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience integrating with third-party APIs in both directions\u0026lt;/strong\u0026gt;, including rate limits, retries, authentication, and idempotency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track record of building observable, reliable data systems.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated technical leadership and mentorship\u0026lt;/strong\u0026gt; with strong communication, systems thinking, and a track record of engaging stakeholders across an organization to drive cross-functional outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $220,000 - $250,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027795004,"name":"Data Engineering (350)","child_ids":[4045000004],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6088837004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5174409004,"location":{"name":"Remote, U.S."},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6088837004,"updated_at":"2026-06-16T15:32:18-04:00","requisition_id":"FY2600046","title":"Product Designer II","company_name":"Extend","first_published":"2026-06-16T15:32:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;What You\u0026#39;ll Do:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This role will support feature development while driving visual design to ensure elegant, easy to use experiences for consumers, merchants and internal users. As a product designer you will also lead stakeholders and product partners with your visual design expertise, user experience guidance, and user research to deliver high-fidelity, production ready design solutions on time in a fast-paced startup environment.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive/Enhance/Support Visual Design:\u0026lt;/strong\u0026gt; Create polished, dev-ready Figma design deliverables for end-to-end experiences that demonstrate all requirements for a defined workflow while seeking to enhance the user experience at every touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Feature Outcomes:\u0026lt;/strong\u0026gt; Take ownership of assigned product features and user flows, translating high-level requirements into intuitive, functional visual design deliverables (wireframes, designs, and prototypes) in Figma, leveraging our design system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Execution:\u0026lt;/strong\u0026gt; Partner closely with Product Managers, Engineering and stakeholders to deliver persona-first, data-driven solutions while you navigate technical constraints and business goals in a fast-paced startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design with Data:\u0026lt;/strong\u0026gt; Leverage user research, analytics, and feedback to iterate on designs and advocate for the best user experience for each feature and flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate with AI:\u0026lt;/strong\u0026gt; Leverage modern AI-assisted tools (e.g., Figma Make, Claude, or research synthesis tools) to automate repetitive tasks and rapidly prototype high-fidelity explorations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contribute to the Design System:\u0026lt;/strong\u0026gt; Actively use and contribute to the Extend Design System, ensuring your work is scalable and maintains visual consistency and design excellence across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Refine the Craft:\u0026lt;/strong\u0026gt; Participate in design reviews and critiques, providing constructive feedback to peers and helping to elevate the team’s overall output and design excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3+ years of professional experience in product design, with a portfolio showcasing shipped work in consumer or B2B software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;: Bachelor’s degree in Design, HCI, CS, or a related field—or equivalent professional experience showing a strong grasp of design fundamentals and user-centered methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Competency:\u0026lt;/strong\u0026gt; We need a designer who delivers more than just wireframes. You should have a portfolio that demonstrates high-fidelity mastery—specifically in typography, grid systems, and layout. You can translate complex requirements into polished, production-ready Figma files that are as aesthetically \u0026quot;finished\u0026quot; as they are functional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking:\u0026lt;/strong\u0026gt; The ability to work within an established design system while identifying opportunities to improve or expand components for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; A clear communicator who can explain the \u0026quot;why\u0026quot; behind design decisions and collaborate effectively with cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Figma Mastery\u0026lt;/strong\u0026gt;: Advanced expertise in Figma (auto-layout, components, variables) to maintain visual consistency and build high-fidelity prototypes that feel like the real product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; A solid understanding of how designs are implemented in code (HTML/CSS/React basics) to ensure feasible handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Nice-To-Haves:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retail \u0026amp;amp; E-commerce Fluency:\u0026lt;/strong\u0026gt; Prior experience designing for merchant dashboards, checkout flows, or post-purchase experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design System Contribution:\u0026lt;/strong\u0026gt; Experience managing or evolving a shared component library in Figma (e.g., documenting guidelines or building complex variants).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fintech Curiosity:\u0026lt;/strong\u0026gt; An understanding of the complexities of financial transactions, fraud prevention, or insurance tech.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;$111,000 - $129,000 per year salaried*\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4045095004,"name":"Product Design (330)","child_ids":[],"parent_id":4044981004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5989772004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151308004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5989772004,"updated_at":"2026-05-06T16:02:04-04:00","requisition_id":"FY2600035","title":"Senior AI Software Engineer, Internal Enablement","company_name":"Extend","first_published":"2026-05-06T16:02:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Senior AI Software Engineer to change the way we work with AI across the whole company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Extend thinks AI has reached a level of usefulness and sophistication that we are preparing to build coding tools for all the non-engineering roles in the company. We want you to be part of the team that provides the engineering rigor to make this platform reliable, secure, and easy to use. Over the next six months we are standing up MCP connectors to the systems we run on, a shared library of agent skills every team composes from, and the infrastructure that turns a one-off prototype into durable tooling. You will build that platform — and the security model it ships with. Credentials vended to agents, code generated by LLMs and executed locally, connectors bridging internal systems to third-party applications and systems: every connector and skill you ship has to be secure by default, because there is no security escort coming behind you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Do:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and ship secure MCP (Model Context Protocol) connectors to Extend\u0026#39;s internal systems and the third-party SaaS we run on: finance, CRM, data warehouse, expense management, product analytics, support, ATS, and the long tail beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and curate the shared library of agent skills that every team at Extend composes from. Ship skills, codify patterns, and raise the floor for what a safe, high-quality skill looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend our agent infrastructure. Build the tooling that lets non-engineers create reusable agent skills securely and reliably. Encode the review and publishing model for shared tooling, shared runtimes, and the feedback loop on agent behavior in production. Fill the open phases of the lifecycle that governs how skills are designed, reviewed, and shipped, so non-engineers can build and ship intelligent automation end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build toward a connector-building agent: a meta-agent that discovers APIs, scaffolds MCP servers, and provisions access automatically. The end state is a platform that is itself an agent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our platform teams to establish the credential scoping, OpenTelemetry instrumentation, and least-privilege patterns that every connector and skill ships with, so security is built in from day one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the employee experience for the agentic platform. Help onboard employees to the tools with self-serve guides, build skills people can learn from, and run the feedback loop between what\u0026#39;s shipped and what adopters actually need. Your job isn\u0026#39;t done when the connector ships. It\u0026#39;s done when the team using it is self-sufficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design credential scoping and vending for agent connectors: how API keys are provisioned, rotated, and scoped per user, per skill, per connector. OAuth/OIDC where it fits, least-privilege everywhere.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the risk-tier and review model for shared agent skills: what\u0026#39;s safe at personal, team, and org level; sandboxing strategy; malicious dependency scanning for skills that pull in untrusted packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument the agent platform end-to-end with OpenTelemetry: every MCP call, every skill execution, every credential use is visible in Coralogix.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped production systems and can point to the seams: where they held under load, where they broke, and what you changed. Five or more years of that.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in at least one of Python, TypeScript/Node, or Rust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built developer tooling, platforms, SDKs, or internal frameworks that other engineers depended on. You measure that work by adoption, not by what shipped.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can build a real third-party integration: OAuth flows, credential scoping, webhook handling, pagination, rate limiting, retry semantics. Production connectors, not tutorial work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable on AWS. We run on Lambda, API Gateway, DynamoDB, S3, and a managed agent runtime. You don\u0026#39;t need to be an infra specialist, but you need to be at home.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve made complex systems usable by non-experts, whether through DevX work or internal tools that non-engineers actually adopted and relied on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You live and breathe AI tooling every day. Direct experience with Claude Code, MCP, or another agent framework (LangChain, CrewAI, AutoGen, OpenAI Agents SDK).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with using different agent harnesses/orchestrators for complex coding tasks and the process of building new agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built production credential management: OAuth 2.0/OIDC, API key vending, secret rotation, least-privilege scoping. You understand that security that can be bypassed isn\u0026#39;t security.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AWS security fundamentals: IAM, KMS, Lambda surface, serverless attack patterns. You don\u0026#39;t need to be a security specialist, but you ship code that doesn\u0026#39;t need a security escort.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Nice to Have:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS CDK, CloudFormation, or similar infrastructure-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OpenTelemetry, Coralogix, or equivalent observability tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in platform engineering, internal developer platforms (IDPs), or enterprise integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior IC role at an early-stage startup with a small team, wide surface area, and high pace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM application security: OWASP LLM Top 10, prompt injection defense, agent sandboxing.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in supply chain security, dependency scanning, or SBOM tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt; $160,000 - $180,000 per year salaried*\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060032004,"name":"Developer Experience (363)","child_ids":[],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5880624004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5100643004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5880624004,"updated_at":"2026-04-09T09:35:15-04:00","requisition_id":"FY2600029","title":"Senior Data Scientist, Revenue Analytics","company_name":"Extend","first_published":"2026-04-09T09:09:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Analytics team is focused on developing strategic recommendations grounded in data to scale, drive, and recover revenue. We are experts at synthesizing different contexts from Sales, Growth, Product, Engineering, and Risk to identify growth and expansion opportunities that directly drive the company’s bottom line. If you have a passion for breaking down complexity and ambiguity into quantifiable impact, you’ll thrive on our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional Champion: Independently lead cross-functional teams through ambiguous questions to influence and implement revenue driving initiatives and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue Optimization: Own and identify innovative new strategies to maximize revenue and enhance client acquisition throughout the entire revenue waterfall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven Insights: Lead the charge in improving our quantitative analysis techniques (simulation models, A/B testing, causal impact analysis, etc.) to better influence audiences on strategic direction, with opportunities to present these insights to leadership on a regular basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Infrastructure: Own, refine, and improve existing data pipelines to harness the power of data analytics, defining data structures, and leveraging advanced tracking methodologies to uncover revenue opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role Model: Set the standard for the team in terms of analytical thinking and excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in data science and/or consulting with strong emphasis on breaking down business problems into data driven impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standout written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of SQL, Python, A/B testing, and Github\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectually curious, willing to think beyond just the revenue organization and prioritize what is best for the business holistically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in data science, analytics, economics, statistics or similar quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Expected Pay Range:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;$125,000 - $135,000 per year salaried*\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_signature\u0026quot; data-smartmail=\u0026quot;gmail_signature\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044999004,"name":"Revenue Analytics (515)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5997157004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5155443004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5997157004,"updated_at":"2026-05-15T16:31:21-04:00","requisition_id":"FY2600041","title":"Senior Machine Learning Data Scientist","company_name":"Extend","first_published":"2026-05-15T16:31:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Fraud \u0026amp;amp; Machine Learning team is the secret sauce behind Extend’s post-purchase protection platform. As a Senior ML Data Scientist, you will own the development of cutting-edge machine learning models based on signals and transactions from hundreds of millions of users to detect and prevent fraud, assess risk, and unlock business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive the full data science lifecycle - from requirements and feature engineering through model development, evaluation, and monitoring. You’ll partner closely with Product, Engineering, and our Fraud Intelligence team to translate messy data into scalable, production-grade ML systems that stop bad actors in their tracks. If you’re impact-driven and excited to tackle complex problems at the intersection of core machine learning and fraud prevention, you’ll thrive on our team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the model lifecycle: requirements, experimentation, model development, evaluation, and model cards, partnering with ML engineers on deployment and production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex fraud patterns into well-framed ML solutions: defining what to model, what success looks like, and where ML adds value vs. simpler approaches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain feature engineering pipelines for model development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor model quality in production, tracking performance over time, detecting data drift, and determining when to retrain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with leadership, go-to-market, fraud operations, product, and engineering teams to define and execute effective fraud strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous learning, experimentation, and collaboration across the fraud and broader data science teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, proactive, and analytical professionals who are passionate about using data to solve complex, real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in a quantitative field such as Mathematics, Statistics, Computer Science, Engineering, Operations Research, Physics or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of work experience building and deploying machine learning systems into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Python and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ML fundamentals: model selection, evaluation methodology, feature engineering, and common failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with PyTorch, scikit-learn, and XGBoost (or similar gradient boosting frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, strong intellectual curiosity, and a deep understanding of user behavior and fraud patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, humble, and collaborative team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates must be located within the continental United States\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building fraud detection or risk assessment systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud ML platforms, particularly AWS (e.g., SageMaker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with graph data and graph-based models (e.g., PyTorch Geometric)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with model monitoring and observability tooling (e.g., Arize)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range:\u0026lt;/strong\u0026gt; $135,000 - $165,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060028004,"name":"Risk Analytics (516)","child_ids":[],"parent_id":4060025004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/5660162004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4985038004,"location":{"name":"Remote "},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5660162004,"updated_at":"2026-04-03T12:00:16-04:00","requisition_id":"FY2600002","title":"Senior Recruiter","company_name":"Extend","first_published":"2025-09-26T13:55:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Extend, we operate in a progressive hiring environment in which hiring the best -- versus “making the hire” -- guides everything we do. Recruiters who thrive here are adept at coaching and partnering with their hiring teams: defining what the best looks like for a given role, and executing the recruitment strategy to bring the hires across the finish line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced Senior Recruiter to join our team and help us build a world-class organization. In this role, you\u0026#39;ll report to the VP, People and be responsible for full-cycle recruiting, with a focus on sourcing, engaging, and hiring top talent for our Revenue and Product \u0026amp;amp; Engineering teams. We’ll look to you to provide talent market expertise, data, and business acumen to identify and attract the best.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a crucial role in building our talent pipeline and will have the opportunity to make a significant impact on our growth and culture.\u0026amp;nbsp; This is a role for a highly motivated recruiter, who is proactive and passionate about problem-solving and driving business solutions.\u0026amp;nbsp; If you are looking to be part of a hardworking and fun team, we’d love to talk with you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the full-cycle recruiting process for our Revenue and Product \u0026amp;amp; Engineering organizations, from sourcing to offer negotiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute innovative sourcing strategies to build a robust pipeline of qualified candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with hiring managers and executive leadership to understand their team\u0026#39;s needs and provide strategic guidance on hiring.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize Greenhouse, LinkedIn Recruiter and other tech to manage your pipeline, track progress, and report on key metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a brand ambassador for Extend, effectively communicating our mission, values, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a fast-paced, results-oriented approach to recruiting, consistently meeting and exceeding hiring goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to candidates, proactively keeping them engaged and \u0026quot;warm\u0026quot; throughout the recruiting process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May support other roles and departments as needed based on bandwidth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10 years of experience recruiting for start-ups in the tech industry, with a strong focus on Revenue and Product \u0026amp;amp; Engineering hiring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in developing and executing effective sourcing strategies and direct candidate outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Greenhouse and LinkedIn Recruiter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work with and advise executives on hiring decisions and talent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and interpersonal skills, with a knack for building strong relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of thriving in a fast-paced, high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for delivering an outstanding candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Expected Pay Range:\u0026lt;/span\u0026gt; \u0026lt;/strong\u0026gt;$115,000 - $134,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027800004,"name":"Human Resources (130)","child_ids":[],"parent_id":4044992004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6010770004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5160945004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6010770004,"updated_at":"2026-06-01T19:35:56-04:00","requisition_id":"FY2600037a","title":"Senior Software Engineer II","company_name":"Extend","first_published":"2026-06-01T19:35:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an exceptional Senior Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company\u0026#39;s growth and customer satisfaction. This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole.\u0026lt;br\u0026gt;You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tackle ambiguous, cross-system problems spanning all aspects of fulfillment and servicing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own large features end to end, from design through deployment, release, and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver scalable, event-driven, AI-native applications that elevate the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with platform teams to enhance overall system architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the design, implementation, quality and safety of AI/agentic features in production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers across levels through code review, pairing, design collaboration and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of tooling and practices, including AI developer tooling, and codify the habits that make them effective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the proactive investments — refactors, observability, upgrades, technology adoption - that enable continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate fluently across product, design, solutions, and ops to align outcomes with business goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of full-stack experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building distributed, cloud-native applications, with hands-on serverless experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience shipping AI/LLM features to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong instincts for API design and backwards compatibility — especially where events drive money movement or fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of owning large, ambiguous, cross-system initiatives end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence beyond your team — aligning groups, distilling complex ideas for leadership, and pushing back with data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pattern of mentoring across levels and driving team-wide improvements that outlast any single project\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data modeling and context engineering skills that ensure application quality and sound agentic decisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with advanced AI developer tooling, a track record of using it to ship more, and a habit of bringing teammates along\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication across product, business stakeholders, designers, support, and engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in TypeScript, Node.js, and React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Estimated Pay Range: \u0026lt;/strong\u0026gt;$171,000 - $198,000 per year salaried*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027807004,"name":"Product Engineering (300)","child_ids":[4027808004],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/extend/jobs/6015820004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163144004,"location":{"name":"Remote, US"},"metadata":[{"id":4308229004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6015820004,"updated_at":"2026-06-11T15:34:39-04:00","requisition_id":"FY2600045","title":"Solutions Architect (Delivery)","company_name":"Extend","first_published":"2026-06-11T15:34:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend\u0026#39;s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead post-sales technical implementation conversations with merchants, conducting deep technical discovery to understand their systems, integration architecture, and constraints — and translating findings into a clear path forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical onboarding experience, serving as the primary technical point of contact from kickoff to go-live, partnering with internal Engineering and Product teams to identify and address any product gaps and ensure integrations are set up for long-term success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain technical documentation for merchant onboardings — system architecture diagrams, API inventories, and integration specs — that cross-functional partners rely on throughout the merchant lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a library of reusable integration assets — templates, configuration guides, and onboarding playbooks — that improve consistency and reduce time-to-live across the merchant portfolio on the Solutions team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigation and resolution of complex post-onboarding technical issues, collaborating with Engineering and Support to drive root cause analysis and communicate findings clearly to internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own pre-launch QA — including sandbox testing and end-to-end validation of integration flows — ensuring integrations meet a high technical bar before go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and champion AI and automation opportunities that improve operational efficiency, partnering with internal teams to move initiatives from idea to execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What we are looking for:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences — including executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, and a solid understanding of how Javascript, HTML, and CSS interact within a production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, ownership-driven mindset — you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Postman or similar API testing and debugging tools, ideally in a client-facing or cross-functional troubleshooting context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring or supporting back-office OMS/ ERP systems (like Netsuite) in a client context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with eCommerce platforms (e.g., Shopify, BigCommerce, etc.) and a practical understanding of how they integrate with broader business systems such as ERPs, OMS platforms, and third-party services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expected Pay: $110,000 - $160,000* Base Salary and Commission annually for On Target Earnings (OTE)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*This role may be filled at multiple levels. Final title and compensation will be determined based on the candidate’s experience, skills, and business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Life at Extend:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Working with a great team from diverse backgrounds in a collaborative and supportive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive salary based on experience, with full medical and dental \u0026amp;amp; vision benefits.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stock in an early-stage startup growing quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous, flexible paid time off policy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401(k) with Financial Guidance from Morgan Stanley.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Extend CCPA HR Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027814004,"name":"Solution Engineering (570)","child_ids":[4027815004],"parent_id":4044920004}],"offices":[{"id":4013695004,"name":"Remote, US","location":"Remote, US","child_ids":[],"parent_id":null}]}],"meta":{"total":14}}