{"jobs":[{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=5678371","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2781051,"location":{"name":"US-Remote"},"metadata":null,"id":5678371,"updated_at":"2026-05-22T17:41:06-04:00","requisition_id":"371","title":"Account Executive, Small Group ","company_name":"Elation Health","first_published":"2024-02-07T14:00:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Elation is looking for an Account Executive with a keen interest in helping Elation grow its acquisition efforts to independent physician practices. This is a quota carrying role where we’re looking for a hungry, goal-oriented sales professional to take our team to the next level.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The primary function of this role will be to partner with our sales leadership team to drive and nurture prospect engagement as we build Elation’s customer portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Full-Cycle Sales Process Management: Lead a comprehensive sales process that encompasses creative lead generation, discovery, product demonstrations, negotiations, and closings. Be proactive in identifying new opportunities to build the sales pipeline and achieve sales objectives.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Virtual Product Demonstrations:\u0026lt;/strong\u0026gt; Conduct compelling and effective product demonstrations virtually to prospects of our award winning EHR and billing solutions, clearly articulating the value and benefits of our solutions tailored to their specific needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Pipeline Development:\u0026lt;/strong\u0026gt; Maintain a robust sales pipeline by generating meetings from inbound leads and self-generated cold prospecting efforts.\u0026amp;nbsp; Follow best practices for both inbound and outbound pipeline development and consistently meet outbound pipeline generation goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Building:\u0026lt;/strong\u0026gt; Forge strong relationships with potential clients through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration with Internal Teams:\u0026lt;/strong\u0026gt; Coordinate with the Customer Experience (CX) and Product Development teams to ensure a seamless transition from sale to implementation and to provide feedback on product improvements and market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce documentation:\u0026lt;/strong\u0026gt; Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning and Development:\u0026lt;/strong\u0026gt; Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultural Ambassador:\u0026lt;/strong\u0026gt; Internalize company culture and represent this externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years in a full sales cycle quota-carrying sales role; within the healthcare industry preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct product demonstrations in an inside sales/virtual sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build pipeline through cold outreach in an inside sales/virtual sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong intrapersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with sales tools such as Salesforce (SFDC), Groove/Outreach, Gong or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardworking, persistent, and dependable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive and enthusiastic\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $75,000 - $90,000 +\u0026amp;nbsp; variable ranging from $75,000 - 90,000 (uncapped commission)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":28071,"name":"Small Group Sales","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7958625","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3455508,"location":{"name":"US- Remote"},"metadata":null,"id":7958625,"updated_at":"2026-06-01T16:39:30-04:00","requisition_id":"506","title":"Associate Application Security Engineer","company_name":"Elation Health","first_published":"2026-06-01T16:39:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;notion-selectable notion-text-block\u0026quot; data-block-id=\u0026quot;356a68c4-8bc6-8091-a16f-e6e745b4125e\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;notion-selectable notion-text-block\u0026quot; data-block-id=\u0026quot;356a68c4-8bc6-8060-97d4-e074b5341a8a\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;Elation Health is a clinical-first technology company dedicated to strengthening primary care.\u0026lt;br\u0026gt;We build tools that help physicians and clinicians deliver exceptional, high-quality care. Our\u0026lt;br\u0026gt;platform powers physician practices, health systems, and other care organizations that manage\u0026lt;br\u0026gt;sensitive data and depend on Elation as a critical part of their clinical workflow.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;br\u0026gt;As we continue to grow, we are investing in application security to help keep our web\u0026lt;br\u0026gt;applications, APIs, and patient-facing experiences secure by design.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;br\u0026gt;If you\u0026#39;re excited about securing tools that help doctors and patients — and you enjoy making the\u0026lt;br\u0026gt;secure path the easiest path for engineers — we want to hear from you, even if you don\u0026#39;t check\u0026lt;br\u0026gt;every box below!\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do in your first 60 days:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with secure design and implementation reviews for new and existing features\u0026amp;nbsp;across web applications, APIs, and backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, triage, and help remediate findings from security tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get familiar with our security technologies and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with feature teams to understand exploitability, prioritize fixes, and track closure of\u0026amp;nbsp;vulnerabilities in alignment with internal SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement an enterprise security control and configure it for long-term observability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success at 6-12 months looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re assisting in applying key application security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re helping shape technical direction for secure, AI-native, product-critical services\u0026amp;nbsp;handling sensitive data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re supporting evidence collection for compliance audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built strong partnerships with product, support, infrastructure, and IT to help\u0026amp;nbsp;identify and triage vulnerabilities and quickly resolve issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The security improvements you\u0026#39;ve implemented are measurably reducing risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re independently reviewing and triaging security alerts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;How we work: \u0026lt;/strong\u0026gt;As a member of the team, you\u0026#39;ll contribute to the development of secure patterns\u0026lt;br\u0026gt;and tooling by identifying, triaging, and tracking vulnerabilities, while also independently\u0026lt;br\u0026gt;reviewing security alerts and supporting our incident response process to ensure security events\u0026lt;br\u0026gt;are resolved quickly and safely.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT WE\u0026#39;RE LOOKING FOR\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience securing web applications and APIs, including a strong grasp of common\u0026amp;nbsp;vulnerabilities (e.g., OWASP Top 10) and practical mitigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with application security tooling (e.g., SAST, SCA, DAST,\u0026amp;nbsp;IaC/container scanning) and/or observability for security-relevant signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex security and technical problems clearly to both\u0026amp;nbsp;technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure with secure SDLC practices such as threat modeling, security-focused design\u0026amp;nbsp;reviews, and vulnerability management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering high-quality, pragmatic security outcomes in collaboration\u0026amp;nbsp;with product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm and interest in technology in general and securing systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Valued but not required:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to building or securing systems with AI/LLMs (e.g., OpenAI, Anthropic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with OAuth2/OIDC, SSO, secure API design, and multi-tenant SaaS\u0026amp;nbsp;architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with coding languages such as Python and JavaScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with security monitoring tooling (e.g., SIEM, IPS, WAF, SASE,\u0026amp;nbsp;Network Vulnerability Scanning) and/or observability for security-relevant signals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure with secure SDLC practices such as threat modeling, security-focused design\u0026amp;nbsp;reviews, and vulnerability management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of US healthcare industry, PHI/PII protection, and health tech\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;EVERYONE IS WELCOME\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;br\u0026gt;We\u0026#39;re committed to building a diverse and inclusive engineering and security team. Please don\u0026#39;t\u0026lt;br\u0026gt;see everything in this post as a “must have” — if you\u0026#39;re excited about this role but don\u0026#39;t check\u0026lt;br\u0026gt;every box, we still want to hear from you.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;br\u0026gt;We especially encourage applications from women, people of color, the LGBTQ+ community,\u0026lt;br\u0026gt;people with disabilities, neurodivergent people, parents, carers and people from lower socio-\u0026lt;br\u0026gt;economic backgrounds. If you have any requirements or accommodations that would help you\u0026lt;br\u0026gt;interview or work comfortably, please let us know.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Our engineering team is fully remote and brings diverse backgrounds and experiences. This role\u0026lt;br\u0026gt;is open to candidates in the US, Canada, and New Zealand.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x78zum5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary: $80,000 - 100,000k/yr USD\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;notion-selectable notion-text-block\u0026quot; data-block-id=\u0026quot;356a68c4-8bc6-8009-b032-daf24abe0b64\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241360,"name":"Information Security","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7818713","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413740,"location":{"name":"Canada - Remote"},"metadata":null,"id":7818713,"updated_at":"2026-05-22T17:44:38-04:00","requisition_id":"491","title":"Business Systems Engineer","company_name":"Elation Health","first_published":"2026-04-16T18:18:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a forward-thinking Systems Engineer to join our team. This is not a traditional administration or development role. We are looking for someone who operates at the intersection of enterprise architecture and the future of AI-assisted development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible to streamline how our entire suite of business systems work together. You won\u0026#39;t be building in a vacuum: you will be the primary architect of a frictionless, automated ecosystem. \u0026amp;nbsp;You will be the primary engine driving our technical roadmap—partnering with leadership, including executives, to execute high-impact initiatives. You will ensure the integrity of critical components like Quote-to-Cash and be an integral part in our transition toward a modular, \u0026quot;Flow-first, AI-assisted\u0026quot; architecture that removes silos between Salesforce and our non-Salesforce stack.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Ownership \u0026amp;amp; Relationship Management\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Business Requirements Gathering: Autonomously translate business problems into technical blueprints across business tools.\u0026amp;nbsp;\u0026lt;br\u0026gt;Quote to Cash: You are the primary technical expert for our quote to cash process, leveraging technology to streamline the process.\u0026amp;nbsp;\u0026lt;br\u0026gt;Mentorship: Guide and elevate team members on Salesforce best practices and AI development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DevOps \u0026amp;amp; Platform Reliability\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Version Control Management: Strong understanding of version control and how it is leveraged for seamless deployments.\u0026lt;br\u0026gt;Technical Debt Reduction: Proactively identify opportunities to improve underlying Salesforce infrastructure so that system runs most optimally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Governance (\u0026quot;The Code Gatekeeper\u0026quot;)\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Standardization: Create and enforce the \u0026quot;Playbook\u0026quot; for how our team builds—moving the org away from technical debt and toward a \u0026quot;Flow-first, AI-assisted\u0026quot; architecture.\u0026lt;br\u0026gt;Logic Review: Act as the final gatekeeper for team builds. You are responsible for ensuring all code (especially AI-generated code) is fully bulkified, secure, and follows strict error-handling standards.\u0026lt;br\u0026gt;Integration Architecture: Own the design and maintenance of robust integration patterns, utilizing External Services, Named Credentials, and Apex Callouts to connect our tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Assisted Development \u0026amp;amp; Innovation\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Advanced LLM Workflow: Masterfully utilize Cursor and Claude to generate, debug, and refactor Apex and LWC. Take a business requirement and guide AI to produce production-ready, high-performance solutions.\u0026lt;br\u0026gt;Test Class Strategy: Leverage AI tools to maintain 90%+ test coverage, ensuring that custom-built integrations and logic remain resilient through every release.\u0026lt;br\u0026gt;Continuous Learning: Stay at the forefront of AI-assisted dev tools, identifying new ways to increase team velocity without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and scaling \u0026lt;strong\u0026gt;business systems\u0026lt;/strong\u0026gt;, with a preference for \u0026lt;strong\u0026gt;growth-oriented environments\u0026lt;/strong\u0026gt;. You should have a deep understanding of the end-to-end \u0026lt;strong\u0026gt;contracting through invoicing\u0026lt;/strong\u0026gt; lifecycle (beyond just tool-specific shortcuts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to apply \u0026lt;strong\u0026gt;systems thinking\u0026lt;/strong\u0026gt; to complex problems. We value the ability to make high-level architectural decisions and manage system healthProven expertise in Salesforce administration and platform management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who is \u0026quot;platform-agnostic\u0026quot; and capable of quickly learning and managing new systems as the business scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Netsuite experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $110,000-150,000k/yr\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":241383,"name":"Salesforce Ops","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7819614","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414063,"location":{"name":"US, Canada, OR New Zealand - Remote"},"metadata":null,"id":7819614,"updated_at":"2026-05-29T13:35:26-04:00","requisition_id":"493","title":"Engineering Manager","company_name":"Elation Health","first_published":"2026-04-15T23:28:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation is looking for an Engineering Manager to lead a team to design, build, and maintain products while aligning with business strategy and commercial goals. As the leader of the team, you’ll be deeply involved in the system design, development, and maintenance of these products, as well as leading and coaching a team of engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you’re excited about leading high-performing teams and building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do in Your First 60 Days\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in code reviews and share knowledge with the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship your first AI-powered feature improvement to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and UX to scope and design at least one new capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success at 6–12 Months Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re leading a team of 3-5 highly-engaged engineers and collaborating to improve team practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your team is shipping significant features end-to-end, from design through deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re helping shape technical direction for AI-native product experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve built strong partnerships with your team’s Product Manager and UX Designer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re actively measuring the value delivered and improvements to the patient and physician experiences in Elation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re engaged as a player-coach and hands on shipping features with your team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How We Work\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. Your team will own features end-to-end — from architecture and design through deployment and production support.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience managing a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading high-performing teams that deliver high-quality software projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building APIs using modern backend technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical problems clearly to both technical and non-technical partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm and interest in building systems using AI and large language models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Valued but Not Required\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with a modern JavaScript framework (React, Angular, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with server-side technology including Python and MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying systems on AWS or other cloud providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps/observability experience or strong interest in learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of US healthcare industry and health tech\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Everyone Is Welcome\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $170,000–$210,000/yr USD AND $185,000 - $225,000k/yr CAD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241356,"name":"Engineering Leadership","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7968155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458973,"location":{"name":"US- Remote"},"metadata":null,"id":7968155,"updated_at":"2026-05-29T19:22:47-04:00","requisition_id":"507","title":"Enterprise Account Management Leader","company_name":"Elation Health","first_published":"2026-05-29T19:22:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation Health is the most trusted EHR platform for independent primary care — and we\u0026#39;re growing fast. We\u0026#39;re at a moment where AI is reshaping how clinicians work and how enterprise buyers decide. To meet that moment, we\u0026#39;re hiring an Enterprise Account Management Leader to drive growth and deepen partnerships with our most strategic customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a true player-coach role. You\u0026#39;ll lead and develop a team of Enterprise Account Managers while personally carrying a book of marquee accounts. You\u0026#39;ll own net revenue retention and expansion across the portfolio, bring structure and commercial discipline to how we engage enterprise customers, and build the playbooks that scale with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re a commercially sharp, relationship-first leader who thrives in complex healthcare SaaS environments, and if you\u0026#39;ve built your career delivering high-stakes engagements and want to own the full arc of a customer relationship, this is the natural next move.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Revenue \u0026amp;amp; Commercial Outcomes\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own NDR (net revenue retention) and GRR (gross revenue retention) targets across the enterprise portfolio; this is a revenue-accountable role, not a support function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute expansion strategies — cross-sell of Elation\u0026#39;s billing, payments, and AI solutions, upsell into multi-site and enterprise tiers, and new product adoption across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead commercial negotiations on renewals and expansions, partnering with Sales where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a healthy, accurate expansion pipeline in Salesforce; forecast with rigor and conviction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Enterprise Account Managers — setting the standard for commercial rigor, executive engagement, and proactive account strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and hold team OKRs, KPIs, and performance expectations; conduct structured 1:1s, pipeline reviews, and skills coaching that actually moves the needle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable playbooks for account planning, executive business reviews (EBRs), renewal management, expansion motions, and escalation handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an AI-powered operating system and build measurement frameworks to track their impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear career paths and development frameworks that retain and grow top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Product, Marketing, and Executive leadership to align priorities, surface customer insights, and ensure your team has what it needs to win\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Strategic Account Management Ownership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally manage a curated portfolio of 1-2 strategic enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand our Customers’ businesses deeply by building and sustaining multi-threaded relationships across clinical leadership, operations, IT, and C-suite – you lead with business outcomes, not product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive account strategy, stakeholder mapping, renewal confidence, and expansion pipeline across the book\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model the behaviors — commercial, relational, operational — that you want your team to replicate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the voice of the enterprise customer internally — synthesizing themes across accounts to influence product roadmap, packaging, and go-to-market decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage formal account governance structures — steering committees, joint success plans, escalation protocols — that mirror enterprise consulting engagement models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structured discovery and diagnostic frameworks into the renewal and expansion cycle to surface latent needs before customers articulate them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operations, Systems \u0026amp;amp; Reporting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain CRM hygiene and forecast accuracy; set the standard for documentation, stakeholder mapping, and pipeline management across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver regular reporting for internal leadership: health scores, renewal risk, expansion pipeline, team performance, and cohort trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine account health dashboards and early warning indicators; use data to get ahead of risk, not just react to it – you know the difference between meaningful signal and noise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What You Bring\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in enterprise account management or customer success in a SaaS environment, with a strong commercial track record.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years leading and developing high-performing account management or CS teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare SaaS experience strongly preferred — you understand independent practice economics, primary care workflows, and the dynamics of clinical vs. administrative decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating enterprise deals with $500K+ ACV — you know how procurement, legal, and clinical champions interact, and you manage the cycle accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI tools in a commercial or operational context — you\u0026#39;ve experimented, have opinions on what doesn\u0026#39;t work, and can lead a team through ambiguity on this front\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large, complex client engagements with accountability for scope, budget, timelines, and stakeholder satisfaction — Big 4 or top-tier consulting background a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing workstreams across cross-functional teams (internal and external), coordinating delivery across multiple parties toward a shared outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguous environments where you often need to define the problem before solving it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Ownership: \u0026lt;/strong\u0026gt;You hold yourself accountable to revenue outcomes. You forecast accurately, manage renewal risk proactively, and know how to have a hard commercial conversation with grace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence: \u0026lt;/strong\u0026gt;Credible and confident at the C-suite and VP level. You build trust quickly and hold it over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Advisory Mindset:\u0026lt;/strong\u0026gt; You naturally position yourself as a trusted advisor, not a vendor. You bring proactive recommendations, industry benchmarks, and a point of view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expansion Instinct:\u0026lt;/strong\u0026gt; You see whitespace before it\u0026#39;s obvious. You connect product capability to customer needs, and you bring expansion conversations into the relationship naturally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coaching \u0026amp;amp; Development:\u0026lt;/strong\u0026gt; You invest in your people. You give direct, specific, constructive feedback and you track whether it\u0026#39;s working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking \u0026amp;amp; Operational Discipline\u0026lt;/strong\u0026gt;: Build processes that scale including data hygiene, accurate forecasting, and structured reporting to run the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare Fluency: You can speak credibly to independent practice operators, clinical leaders, and health system executives. You understand what keeps them up at night\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; You hold practical views on how AI changes customer expectations and team efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Structured Problem Solving:\u0026lt;/strong\u0026gt; You bring consulting-grade analytical rigor — you can disaggregate complex customer problems, build a clear point of view, and communicate it simply to executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication \u0026amp;amp; Storytelling:\u0026lt;/strong\u0026gt; You prepare crisp, board-ready materials and can distill complexity into a narrative that drives decisions — not just status updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program \u0026amp;amp; Workstream Management:\u0026lt;/strong\u0026gt; You can orchestrate multiple parallel tracks (implementation, change management, commercial) without losing the thread — you know how to run a tight engagement cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Management Instinct:\u0026lt;/strong\u0026gt; You understand that software adoption is an organizational challenge as much as a technical one; you help customers build internal champions, manage resistance, and sustain momentum\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why This Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Elation has earned the trust of over 40,000 clinicians across the country — and we\u0026#39;ve done it by building software that actually helps physicians focus on patients, not paperwork. Our enterprise segment is growing, our product platform is expanding (EHR + Billing + AI), and we need a leader who can take our most important customer relationships to the next level commercially and strategically. You won\u0026#39;t be executing a playbook someone else wrote — you\u0026#39;ll be writing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;This role has a direct line to executive leadership and real influence on how we build, price, and position for enterprise. If you want to own something meaningful in a mission-driven company at a pivotal growth stage, this is it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $175,000-200,000 + variable compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":73077,"name":"Customer Solutions","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7481566","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3320231,"location":{"name":"US - Remote"},"metadata":null,"id":7481566,"updated_at":"2026-05-22T17:48:52-04:00","requisition_id":"479","title":"Enterprise Solutions \u0026 GTM Partner","company_name":"Elation Health","first_published":"2025-12-20T11:54:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a commercially minded Enterprise Solutions \u0026amp;amp; GTM Partner to serve as a hybrid Sales Engineer and Go-to-Market partner for our growing Enterprise segment. In this role, you’ll translate complex operational and clinical pain points into clear, compelling product narratives—accelerating deal velocity and helping executive stakeholders see and feel the value of Elation’s platform within the context of Value-Based Care and real-world EHR workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A key part of that storytelling and problem-solving will involve leveraging modern tools, including AI. At Elation, you won’t be stuck on the sidelines of the AI shift—you’ll have real access to AI-powered workflows, guidance, and the opportunity to experiment. Whether you’ve already used AI extensively or are just starting to explore it, we’re looking for someone who is curious and thoughtful in how they apply it, with a focus on using it responsibly to better support clinicians and improve \u0026amp;nbsp;outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demo Excellence \u0026amp;amp; Value Storytelling (Core Priority)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead in-depth discovery with technical, operational, and clinical leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate discovery into tailored demo narratives that map customer workflows, pain points, and business goals to Elation’s differentiated value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage executives with clear ROI, time-to-value, and strategic impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine demo storylines to maximize clarity, persuasion, and resonance across audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver tailored demonstrations that show mastery of both product and prospect context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present with confidence and executive presence across senior clinical, operational, and financial stakeholders.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pipeline Cultivation \u0026amp;amp; Early Sales Support (Second Priority)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Respond quickly to inbound interest with concise commercial and technical qualification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leadership on targeted outreach and follow-ups from events and trade shows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support tactical GTM activities to help meet revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Expertise (Third Priority)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Map provider-centric workflows and align product capabilities to customer needs and ROI drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first responder for product and API questions, escalating only when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own RFP/RFI coordination with high-quality, differentiating responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage domain depth in Value-Based Care and EHR workflows to shape decision criteria.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Pre-Sales, Sales Engineering, Product Management, or a hybrid GTM role in B2B SaaS; healthcare experience strongly preferred.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare domain expertise:\u0026lt;/strong\u0026gt; Credible fluency in modern care delivery models, Value-Based Care, and physician/clinic workflows within an EHR environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial acumen:\u0026lt;/strong\u0026gt; Comfortable qualifying opportunities, leading early-stage sales motions, and tying product capabilities to financial impact and revenue outcomes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product curiosity and technical aptitude:\u0026lt;/strong\u0026gt; Genuine interest in how the product works and why it solves real customer problems; able to address first-line product/API questions and guide teams toward best practices.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional storytelling and communication:\u0026lt;/strong\u0026gt; Clear, persuasive communicator able to connect workflow implications and ROI for both technical and executive audiences.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Highly organized and self-directed:\u0026lt;/strong\u0026gt; Capable of owning complex processes like RFPs, managing multiple priorities, and operating with high accountability in a fast-moving, high-growth environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable “flex player”:\u0026lt;/strong\u0026gt; Comfortable wearing multiple hats and pivoting quickly to meet GTM needs across the enterprise motion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $110,000-$135,000 + variable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":241379,"name":"Sales Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7819634","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414069,"location":{"name":"US, Canada OR New Zealand - Remote"},"metadata":null,"id":7819634,"updated_at":"2026-05-22T17:50:37-04:00","requisition_id":"494","title":"Full Stack Engineer","company_name":"Elation Health","first_published":"2026-04-15T23:29:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation is looking for a full-stack engineer (preferably front end leaning) with a deep understanding of web programming, design, and technical obstacles to join our application team focused on building and maintaining AI driven product experiences. As a member of the team you’ll be deeply involved in the system design, development, and maintenance of these products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you’re excited about building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do in Your First 60 Days\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ship your first AI-powered feature improvement to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and UX to scope and design at least one new capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and share knowledge with the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success at 6–12 Months Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re owning significant features end-to-end, from design through deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re helping shape technical direction for AI-native product experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re mentoring other engineers and collaborating to improve team practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve built strong partnerships with support and infrastructure to help triage bugs and quickly resolve production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The AI features you’ve built are measurably improving physician and patient outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How We Work\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. You’ll own features end-to-end — from architecture and design through deployment and production support.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building APIs using modern backend technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical problems clearly to both technical and non-technical partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering high-quality software projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm and interest in building systems using AI and large language models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Valued but Not Required\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with a modern JavaScript framework (React, Angular, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with server-side technology including Python and MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying systems on AWS or other cloud providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps/observability experience or strong interest in learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of US healthcare industry and health tech\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Everyone Is Welcome\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $150,000 - $200,000k/yr USD OR $160,000 - $215,000k/yr CAD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241349,"name":"Application Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7819585","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414051,"location":{"name":"US- Remote"},"metadata":null,"id":7819585,"updated_at":"2026-05-22T17:51:22-04:00","requisition_id":"492","title":"Implementation Manager","company_name":"Elation Health","first_published":"2026-04-22T11:30:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation Health’s Professional Services team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer\u0026#39;s business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Role and Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and execute project plans that include success criteria, and a repeatable playbook for future implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track implementation progress, participation, product adoption, and account health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand the Elation’s capabilities and explain them to customers of all types.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in the use and application of AI tools to enhance efficiency and the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Professional Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting or working with technical products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent consultative skills with experience in end to end system implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $90,000 - 110,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73077,"name":"Customer Solutions","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7904716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436266,"location":{"name":"US- Remote"},"metadata":null,"id":7904716,"updated_at":"2026-05-22T17:52:00-04:00","requisition_id":"501","title":"Principal, Key Accounts","company_name":"Elation Health","first_published":"2026-05-08T18:19:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal, Key Accounts, you\u0026#39;ll own the relationships and commercial outcomes for Elation\u0026#39;s most complex, highest-value customers. This is a senior, highly visible role for someone who thinks like a partner, acts like an owner, and knows how to turn trusted relationships into long-term growth. You\u0026#39;ll sit at the intersection of customer success, strategic advisory, and commercial expansion, working closely with Sales, Product, Services, and Executive leadership to make Elation indispensable to the organizations we serve.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end success and growth of a portfolio of Elation\u0026#39;s largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that reflect each customer\u0026#39;s business goals, organizational dynamics, and clinical priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Relationship Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer challenges and workflows into compelling business cases for expanded Elation adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation\u0026#39;s roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insight \u0026amp;amp; Accountability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain rigorous account documentation to ensure continuity and institutional knowledge\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrable track record of retaining and growing complex, multi-stakeholder accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling or co-selling expansion, you\u0026#39;re comfortable in commercial conversations and partnering closely with Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward action, ownership, and candor, you don\u0026#39;t wait to be asked, and you communicate clearly even when it\u0026#39;s hard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what\u0026#39;s real\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $155,000-185,000 + bonus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":73077,"name":"Customer Solutions","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7948235","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452035,"location":{"name":"US - Remote"},"metadata":null,"id":7948235,"updated_at":"2026-06-05T14:20:25-04:00","requisition_id":"503","title":"Product Marketing Manager / Senior Manager","company_name":"Elation Health","first_published":"2026-05-21T15:10:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a clinical-first platform that gives physicians their time back and helps them deliver better care. As healthcare gets more complex, we\u0026#39;re using AI to make it simpler, from clinical documentation to billing to patient engagement. We need a product marketer who gets healthcare and can help us tell that story.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own go-to-market strategy for our AI and platform products. That means figuring out positioning, running launches, enabling sales, and making sure the market understands what makes us different.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Director of Product Marketing and sits at the center of Product, Sales, Marketing, and Enablement teams. You\u0026#39;ll need to understand both the strategic \u0026quot;why\u0026quot; and roll up your sleeves on execution. One day you\u0026#39;re building a competitive battlecard, the next you\u0026#39;re shaping roadmap priorities based on market feedback.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Healthcare is complicated. EHRs are complicated. Medical billing is \u0026lt;em\u0026gt;really\u0026lt;/em\u0026gt; complicated. We need someone who can translate that complexity into clear value propositions that resonate with physicians, practice administrators, and health system buyers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own positioning and strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define how we talk about our products (especially our AI capabilities) in ways that land with healthcare buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run competitive intelligence and market research to inform product strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build buyer personas and market frameworks that actually get used\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the internal expert on where healthcare SaaS is headed and how we fit in\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Run launches\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional teams through product launches, from strategy to execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build launch plans that coordinate across sales, marketing, customer success, and partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create the narratives, proof points, and customer stories that make launches successful\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actually track what works and what doesn\u0026#39;t\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enable revenue teams\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make sales collateral that sellers will actually use: pitch decks, battlecards, demo scripts, objection handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train Sales and Customer Success on new products and competitive positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our Enablement team to build scalable ways to keep everyone current (we move fast)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Create content that matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Demand Gen and Content to develop campaigns, webinars, case studies, and thought leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write (or heavily edit) everything from one-pagers to blog posts to keynote content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish Elation\u0026#39;s voice in the market\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the function\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As we grow, help define what world-class product marketing looks like at Elation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document what works, create repeatable processes, level up the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years in marketing with at least 3–5 years in product marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare experience (SaaS, health IT, med devices). You need to understand the buyer, the regulatory environment, and clinical workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successful launches with real business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and communication skills. You can make complex things simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and prioritize ruthlessly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who doesn\u0026#39;t need a ton of direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with AI tools. We\u0026#39;re an AI-forward company and expect you to use AI to work smarter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Really want:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;EHR or medical billing expertise. The more you know about clinical documentation, RCM, or practice management, the better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with both strategy (research, positioning, pricing input) and execution (launches, enablement, campaigns)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2B SaaS experience with complex sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building processes in high-growth or scrappy environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help shape how physicians and practices think about AI in healthcare. That\u0026#39;s a big opportunity and a big responsibility. You\u0026#39;ll work with sharp people who care deeply about getting healthcare right. And you\u0026#39;ll build your skills in an organization that\u0026#39;s betting heavily on AI, so you\u0026#39;ll learn fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a role where you follow a playbook. You\u0026#39;ll have to figure things out, move fast, and be comfortable with ambiguity. But if that sounds energizing rather than scary, let\u0026#39;s talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $145,000-175,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241363,"name":"Marketing Operations","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7983156","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464452,"location":{"name":"US - Remote"},"metadata":null,"id":7983156,"updated_at":"2026-06-04T15:57:45-04:00","requisition_id":"509","title":"RCM Solutions Engineer","company_name":"Elation Health","first_published":"2026-06-04T15:57:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we\u0026#39;ve been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation is looking for an \u0026lt;strong\u0026gt;RCM Solutions Engineer\u0026lt;/strong\u0026gt; to join our team. In this role, you will serve as our revenue cycle subject matter expert in the sales process, bringing deep billing and RCM expertise to complex demos and discovery conversations with prospects and customers. You\u0026#39;ll partner closely with our Account Executive, Customer Success, and Product teams to bridge the gap between prospect pain points and Elation\u0026#39;s billing and practice management capabilities, with a particular focus on small to medium sized practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the RCM SME for Elation working closely with sales, marketing and enablement to identify process excellence marrying Elation’s solutions with prospect and customer workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead RCM-focused demos for small and mid-market prospects (typically 3–10+ provider prospects)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct live discovery with practice staff and billing teams, mapping workflows and pain points to resolve with Elation\u0026#39;s AI billing and practice management solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the RCM SME for existing customers, helping practices improve operations with Elation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand our customers’ cash flow, economics, and processes, and how Elation’s billing and RCM product functionality improves their overall financial outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Management to maintain deep, current expertise in Elation\u0026#39;s billing and RCM product functionality; identify product opportunities and roadmap-worthy projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize and educate internal colleagues on Elation\u0026#39;s revenue cycle and billing capabilities, building confidence and consistency across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support sales enablement by sharing RCM expertise with AEs, CSMs and other customer-facing team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in revenue cycle management consulting, medical billing, or general RCM; with exposure to a diversity of practice types and billing environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of end-to-end billing workflows across a range of primary care and specialty practice settings, including value based care practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited about the opportunities for innovation with the use of AI in billing workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct live discovery with billing teams and immediately connect pain points to product solutions with confidence and fluency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credibility and executive presence to engage expert billing teams as a true peer; able to match the depth of knowledge that experienced billers, RCM directors, and third-party billing companies bring to the table\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, confident communicator across all audiences, from front-line billing staff to executives, and from internal colleagues to prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and team-oriented, with an ability to work cross-functionally across Sales, Customer Success, and Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare SaaS or EHR platforms a plus; prior pre-sales or solutions consulting experience is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $105,000-125,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":241379,"name":"Sales Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7754690","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398768,"location":{"name":"US, Canada, OR New Zealand - Remote"},"metadata":null,"id":7754690,"updated_at":"2026-05-22T17:53:24-04:00","requisition_id":"489","title":"Staff Software Engineer","company_name":"Elation Health","first_published":"2026-03-26T20:29:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation is looking for a full-stack engineer with a deep understanding of web programming, design, and technical obstacles to join our application team focused on building and maintaining AI driven product experiences. As a member of the team you’ll be deeply involved in the system design, development, and maintenance of these products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;If you’re excited about building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do in Your First 60 Days\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ship your first AI-powered feature improvement to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and UX to scope and design at least one new capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and share knowledge with the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success at 6–12 Months Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re owning significant features end-to-end, from design through deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re helping shape technical direction for AI-native product experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re mentoring other engineers and collaborating to improve team practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve built strong partnerships with support and infrastructure to help triage bugs and quickly resolve production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The AI features you’ve built are measurably improving physician and patient outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How We Work\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. You’ll own features end-to-end — from architecture and design through deployment and production support.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building APIs using modern backend technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical problems clearly to both technical and non-technical partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering high-quality software projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm and interest in building systems using AI and large language models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Valued but Not Required\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with server-side technology including Python and MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a modern JavaScript framework (React, Angular, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying systems on AWS or other cloud providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps/observability experience or strong interest in learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of US healthcare industry and health tech\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Everyone Is Welcome\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $170,000 - $200,000k/yr USD OR $185,000 - $215,000k/yr CAD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241349,"name":"Application Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7840269","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418871,"location":{"name":"US- Remote"},"metadata":null,"id":7840269,"updated_at":"2026-05-22T17:53:53-04:00","requisition_id":"498","title":"Strategic Engagement Manager","company_name":"Elation Health","first_published":"2026-04-27T12:41:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Elation Health’s Professional Services team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will serve as the primary owner for our largest and most strategic customer engagements. You will be a leader within our Implementation team, responsible for driving complex, enterprise-scale deployments that deliver measurable clinical and operational outcomes. This role is cross-functional in nature, working alongside Sales, Customer Success, Customer Support, Engineering, Partnerships, and Product — giving you broad visibility across a fast-growing healthcare technology company.\u0026amp;nbsp; This role is not only responsible for leading Elation’s most strategic implementations, but also for helping shape the future-state Professional Services model — identifying where AI, automation, standardized workflows, and new service motions can improve customer outcomes, accelerate time to value, and increase scalability.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, track, and communicate the business value of implementation work, translating operational, financial,\u0026amp;nbsp; and clinical performance metrics into executive-ready insights and progress reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and embed Elation’s values in every customer and internal interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Professional Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology — deep familiarity with clinical workflows, revenue cycle management and health IT systems is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or evolving service delivery models in a high-growth SaaS or healthcare technology environment, including the use of automation, standardization, or AI-enabled workflows to improve scale and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success owning enterprise-scale SaaS implementations with large, complex healthcare organizations (e.g., multi-site practices, health systems, ACOs, or managed care organizations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build trust and navigate relationships at the C-suite level, including CMOs, COOs, and CTOs, as well as day-to-day clinical, financial, and operational end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in organizational change management — experience developing and executing change strategies that drive technology adoption across clinical and administrative teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define, measure, and communicate ROI and KPI improvements tied to implementation outcomes, translating technical milestones into business and clinical value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional consultative and communication skills, with a track record of managing multiple complex, concurrent engagements with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with end-to-end system implementations, including discovery, configuration, training, go-live support, and post-launch optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and executive presence; comfortable navigating ambiguity, escalating appropriately, and maintaining composure under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with EHR, practice management and population health platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $125,000 - $140,000k/yr USD\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":230904,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7873662","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3426394,"location":{"name":"US- Remote"},"metadata":null,"id":7873662,"updated_at":"2026-05-22T17:54:30-04:00","requisition_id":"500","title":"Technical Solutions Engineer","company_name":"Elation Health","first_published":"2026-05-01T12:31:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation’s Technical Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable discussing integration needs with a customer CEO and sketching out an API flow on a whiteboard. They deliver technical wins and strong product fit with customer accounts, building trust in Elation solutions and setting customers up for success during implementation and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will play a key part in how Elation and our customers embrace AI and automation—using our Developer platform, data, and AI-powered capabilities to improve efficiency and outcomes for clinicians, staff, and internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Role and Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Professional Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years relevant professional experience supporting the growth of a software platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience in one or more of the following areas:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with python, java, C# or other popular server side languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with RESTful APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL queries including basic JOINs and subqueries\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using modern AI-assisted development and productivity tools (e.g., Claude, Cursor, GitHub Copilot, or similar) to design, debug, and document technical solutions more efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical principles to both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: $85,000 - 110,000k/yr USD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":230904,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.elationhealth.com/about-us/careers?gh_jid=7948287","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452062,"location":{"name":"Canada - Remote"},"metadata":null,"id":7948287,"updated_at":"2026-06-04T15:29:08-04:00","requisition_id":"504","title":"Technical Support Specialist","company_name":"Elation Health","first_published":"2026-05-21T13:19:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we\u0026#39;ve been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That\u0026#39;s ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn\u0026#39;t shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring \u0026lt;strong\u0026gt;Technical Support\u0026amp;nbsp;Specialists\u0026lt;/strong\u0026gt; to anchor that shift: people who don\u0026#39;t just close tickets, but build the systems that eliminate them, design how AI handles conversations, and turn customer patterns into product priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You might’ve been the person on a team who builds the dashboards, automations, or workflows that make everyone else better from a Support, Implementation, CS Ops, or Analyst seat. Now you want to formalize that work as the role itself. As a Technical Support Specialist, you\u0026#39;ll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn\u0026#39;t \u0026lt;em\u0026gt;how many cases you closed\u0026lt;/em\u0026gt;; it\u0026#39;s \u0026lt;em\u0026gt;how much you reshaped the conditions under which cases happen\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Role and Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use Good Judgment to Solve Cases.\u0026lt;/strong\u0026gt; Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can\u0026#39;t safely close. Build and protect customer trust in moments that matter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and own AI quality.\u0026lt;/strong\u0026gt; Configure AI within Elation\u0026#39;s stack (intents, knowledge sources, escalation rules), build lightweight external automations, and own the quality of AI outputs in your domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Synthesize and partner with Product/Eng.\u0026lt;/strong\u0026gt; Produce formal weekly and monthly insights, participate in roadmap conversations with Product Development teams, and mentor Associates on their build and synthesis work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What success looks like in your first 6 months\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shipped 3–5 AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build with AI to make yourself \u0026lt;strong\u0026gt;and the teammates around you\u0026lt;/strong\u0026gt; faster — automating triage, drafting responses, prototyping internal tools, and \u0026lt;strong\u0026gt;turning one-off builds into reusable patterns Associates can run with\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors Associate teammates on AI builds and pattern synthesis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Professional Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;0-4+ years of relevant experience inSupport, Implementation, CS Ops, embedded data analyst, or AI/automation tinkerer in any field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A concrete portfolio of things you\u0026#39;ve built or shipped: prompt-engineered systems, dashboards, automations — with evidence of outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-facing communication and trust-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pattern recognition and synthesis muscle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep desire to drive results for our customers, with high ownership over the outcomes you own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and natural problem-solving instincts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Show us your work\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Along with your application, in a cover letter send us:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;2–3 things you\u0026#39;ve built or shipped that changed a metric or outcome — what you made, who it was for, why did you need to do it, and what changed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A short story about a time your analysis or insight changed a decision someone else made.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $52,500 - 75,000 CAD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.\u0026lt;/p\u0026gt;","departments":[{"id":241354,"name":"Customer Support","child_ids":[],"parent_id":null}],"offices":[{"id":75585,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":15}}