{"jobs":[{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/8255583?gh_jid=8255583","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3572398,"location":{"name":"Remote"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"Client Happiness - 42103","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8255583,"updated_at":"2026-10-06T13:59:19-04:00","requisition_id":"1698","title":"Client Happiness Servicing, Associate","company_name":"Earnest","first_published":"2026-10-06T13:57:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Client Happiness Servicing Associate\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; position will report to the \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Servicing Supervisor of Client Happiness\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the Client Happiness Servicing Associate, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to address client needs. Educate customers on loan processes, repayment options, and company products, and promote additional offerings during service interactions when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear and professional records in client systems. Conduct research using internal/external tools and coordinate with other departments to ensure timely and effective resolution.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a distraction-free environment consistently available to promote a professional, client-focused call environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy (MAC preferred), with the ability to perform basic math calculations for loan support and navigate business systems efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and within cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Even Better:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in student lending, banking, or financial aid industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in call center environments or exposure to sales and/or account management roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with loan processing and/or underwriting procedures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be based in the US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026lt;/strong\u0026gt; $47,000 - $60,000\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;USD.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Employees are also eligible for performance-based bonuses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-AM\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":6818,"name":"Client Happiness","child_ids":[],"parent_id":null}],"offices":[{"id":62431,"name":"Remote","location":"WFH","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/8257207?gh_jid=8257207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573015,"location":{"name":"San Francisco, CA (Remote)"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"Marketing - 42210","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8257207,"updated_at":"2026-10-05T15:38:48-04:00","requisition_id":"1699","title":"Director of Growth Marketing - Performance","company_name":"Earnest","first_published":"2026-10-05T15:38:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Director of Growth Marketing - Performance\u0026amp;nbsp; will report to our VP of Performance Marketing.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Director of Growth Marketing - Performance, you will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Core Channel Performance:\u0026lt;/strong\u0026gt; Start by evaluating current strategy, execution, and performance then set the plan to accelerate results (SEM, Paid Social, SEO/AEO).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Aggressively Expand into New High-ROI Channels: \u0026lt;/strong\u0026gt;Own the channel expansion strategy–prioritization, testing, and the call to scale (Programmatic, OTT, OOH, Streaming Audio, etc.). Build the measurement frameworks with the analytics/attribution team so each scale decision is backed by data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the paid channel strategy for Personal Loans: \u0026lt;/strong\u0026gt;As the company shifts from single-product to multi-product lending in 2027. Set how budget, channel mix, and testing priorities shift as PL scales alongside new products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transform how the team works into an AI-first marketing organization:\u0026lt;/strong\u0026gt; identify which workflows AI can take over or accelerate, and drive adoption within the first 90 days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop Team Structure and Strategy: \u0026lt;/strong\u0026gt;define the ideal mix of FTE, contract, agency and AI capacity to drive the most impact.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as player-coach to a team of Growth Marketing Managers:\u0026lt;/strong\u0026gt; Setting strategy and staying hands-on with campaign builds, testing, and analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Energized by the pace of change in paid marketing–always looking for the next way to win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data drives everything you do–but you\u0026#39;re not afraid to trust your intuition or run an experiment when data is incomplete or slow to arrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You want to have a massive impact within the company and are energized by ambiguity rather than needing a fully defined playbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional leadership: you can develop a vision, get buy-in from stakeholders who don\u0026#39;t report to you (product, data science, compliance, advanced analytics), and see it through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating at both altitudes–setting long term strategy in one meeting and analyzing SEM performance in the next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s mindset: energized by creating something from scratch, not just optimizing an existing machine.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Even Better:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fintech, lending, or another regulated B2C category.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a high-growth startup or growth-stage company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL–you don’t have to wait for an analyst, you get your own answers and can coach your team to do the same.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Piloted and scaled advanced measurement approaches (incrementality testing, geo holdouts, MMM, MTA).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Heads Up:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be accountable for being on the cutting edge of new channels, and moving them into testing quickly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be building the data-driven machine–this is not a defined playbook or \u0026quot;operate an existing machine\u0026quot; type of role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a player/coach role with meaningful hands-on-keyboard time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The expectation is that AI will transform how the team operates and impact every critical workflow within the first 90 days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role requires navigating a regulated environment–every new channel and personalization tactic needs to clear compliance before it ships, which will shape your pace and process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be based in the US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026lt;/strong\u0026gt; $186,000 - $232,000 USD.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Employees are also eligible for an annual performance-based bonus and equity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-JP\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4178,"name":"Marketing ","child_ids":[],"parent_id":null}],"offices":[{"id":62431,"name":"Remote","location":"WFH","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/8210070?gh_jid=8210070","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553143,"location":{"name":"San Francisco, CA (Remote)"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"People - 42212","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8210070,"updated_at":"2026-09-23T11:53:22-04:00","requisition_id":"1695","title":"Operations Workforce \u0026 Capacity Planning Manager","company_name":"Earnest","first_published":"2026-09-17T11:29:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Operations Workforce \u0026amp;amp; Capacity Planning Manager, you\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; will report to\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; the Head of Operations.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Operations Workforce \u0026amp;amp; Capacity Planning Manager\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop capacity models and scenario analyses to guide decisions around headcount, budget, shrinkage, overtime, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Operations leadership on workforce performance, including scheduling, intraday management, service levels, and proactive staffing adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of workforce management or capacity planning experience, including a WFM system implementation or major process build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years supporting contact center operations, including forecasting, scheduling, and intraday management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to turn workforce data into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, Excel, and/or Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering across Operations, Finance, Data, and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Even Better:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Verint WFM or similar workforce management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Talkdesk and/or HubSpot.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python or other scripting experience for analytics and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytics, project management, or Lean Six Sigma training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be based in the US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salary Range:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$123,00 - $154,000 \u0026lt;/strong\u0026gt;USD.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Employees are also eligible for an annual performance-based bonus and equity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-AM1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":81610,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":62431,"name":"Remote","location":"WFH","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/8167670?gh_jid=8167670","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534690,"location":{"name":"Remote"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"Client Happiness - 42103","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8167670,"updated_at":"2026-09-09T16:34:58-04:00","requisition_id":"1693","title":"Senior Manager, Collections ","company_name":"Earnest","first_published":"2026-08-31T14:27:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Senior Manager, Collections will report to the Head of Operations.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As the Senior Manager, Collections, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, hire, and lead Earnest’s Personal Loans collections team, including supervisors and collectors, as the team scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the execution of our collections program across delinquency stages, partnering closely with Risk on strategy and direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party collection agency relationships, including selection, onboarding, performance management, and allocation of volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure collections activities meet FDCPA and applicable state regulatory requirements, partnering with Legal \u0026amp;amp; Compliance on complaint monitoring, audits, and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve collections processes, procedures, and SOPs while identifying solutions for gaps between current tools and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in consumer lending collections or loan servicing, including 5+ years in a people leadership role with direct experience managing other people leaders (supervisors or managers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing third-party collection agencies and driving performance through data and key collections KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional communication skills with experience partnering with teams such as Risk, Product, Legal, and Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable building and scaling teams, processes, and programs in an evolving environment where structure may still be taking shape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Even Better:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fintech, digital lending, or non-bank financial services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or scaling a collections team or program from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with personal loans, student loans, or unsecured installment lending.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of collaborating with Risk, Product, or Data partners on strategic initiatives, with a focus on leveraging automation or modern tech to evolve collections processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be based in the US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-AM1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary\u0026amp;nbsp;based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation,\u0026amp;nbsp;candidate location\u0026amp;nbsp;and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Salary Range \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$104,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$130,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":81610,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":62431,"name":"Remote","location":"WFH","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/8092936?gh_jid=8092936","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3505847,"location":{"name":"San Francisco, CA (Remote)"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"Data \u0026 Analytics - 42204","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8092936,"updated_at":"2026-09-02T14:09:19-04:00","requisition_id":"1688","title":"Senior Marketing Operations Specialist","company_name":"Earnest","first_published":"2026-07-28T17:01:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Senior Marketing Operations Specialist\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;will report to the \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Senior Analytics Manager\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a high-visibility, high-impact individual contributor role. You won’t just be architecting the strategy. You’ll be rolling up your sleeves to build, execute, and own it end-to-end.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Senior Marketing Operations Specialist\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sit at the intersection of marketing, engineering, and analytics - acting as a translator who turns complex marketing strategies into technical requirements, infrastructure, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary owner of our enterprise ESP (Braze) - managing data inflows and outflows, CDP integrations, and unsubscribe governance to ensure a best-in-class orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as our end-to-end Ad Operations team - setting up event passback to paid ad platforms, installing and configuring tracking pixels, and strategizing on how to optimize spend efficiency through our event implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the operational lifecycle of campaigns from inception to delivery - establishing UTM tracking guidelines, designing scalable data ingestion processes, and building ESP infrastructure that empowers rapid experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement robust campaign monitoring, delivery alerting, and validation frameworks to ensure flawless technical setup and message execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion data governance, documentation, and deliverability best practices across our martech stack, ensuring full compliance with CAN-SPAM and safeguarding IP and domain health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive innovation across our lifecycle messaging channels, building advanced personalization capabilities that allow us to engage customers in unique, timely, and meaningful ways.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring 5+ years of experience governing enterprise ESPs and CDPs (Braze experience is a major plus), managing data inflows and outflows, and maintaining data hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ years of hands-on experience owning Ad Operations execution, including setting up pixel configurations, server-side tracking, and targeting parameters across a variety of channels (Search, Social, Display, OTT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess strong, fluent SQL skills and are comfortable querying, transforming, and modeling complex datasets to support targeting and custom audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a rare hybrid, equal parts marketer, engineer, and analyst, with an exceptional ability to translate marketing strategy into technical architecture and execution plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong working knowledge of email deliverability best practices, IP/domain health management, and regulatory frameworks such as CAN-SPAM.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Even Better:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Braze Liquid logic, Connected Content, and complex canvas/journey orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in highly regulated fields, such as financial services, that operate under limited targeting constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with modern data stack (e.g. Snowflake, dbt, Looker, Segment).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be based in the US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salary Range: $157,000 - $196,000\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;USD.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Employees are also eligible for an annual performance-based bonus and equity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-AM\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":67373,"name":"Analytics","child_ids":[],"parent_id":null}],"offices":[{"id":62431,"name":"Remote","location":"WFH","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://app.careerpuck.com/job-board/earnest/job/7926350?gh_jid=7926350","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3444848,"location":{"name":"Remote - US"},"metadata":[{"id":1004167,"name":"Department - Cost Center ID","value":"Engineering - 42206","value_type":"single_select"},{"id":35110777,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7926350,"updated_at":"2026-09-02T14:09:19-04:00","requisition_id":"058","title":"Staff Software Engineer","company_name":"Earnest","first_published":"2026-05-14T12:15:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Earnest LLC – Oakland, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Title: \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Staff Software Engineer\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Staff Software Engineer (Multiple Positions Open) at Earnest LLC in Oakland, CA will\u0026lt;br\u0026gt;drive the technical strategy and execution for our engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development of a\u0026amp;nbsp;scalable, high-performance lending ecosystem from customer onboarding to checkout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and\u0026amp;nbsp;build customer-centric financial products, ensuring a frictionless and optimized user experience and\u0026lt;br\u0026gt;orchestrating large-scale financial transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the technical vision and best\u0026amp;nbsp;practices for a high-performing engineering team. Lead architectural decisions to enhance scalability,\u0026lt;br\u0026gt;reliability, and efficiency of the lending platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, UX, and Business teams\u0026amp;nbsp;to align technology with strategic goals. Design, build, and maintain customer-facing lending\u0026lt;br\u0026gt;applications using Node.js, TypeScript, React/Redux, Angular, Sequelize, PostgreSQL, and Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize high-quality, testable code, implementing unit and integration tests with\u0026amp;nbsp;Mocha, Chai, Sinon, and Sequelize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure performance, security, and scalability through best-in-class software engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve defects through debugging, profiling,\u0026amp;nbsp;logging, log analysis, tracing, and FullStory session replays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee code deployment to Staging\u0026amp;nbsp;and Production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Quality Engineers to address issues found in testing and\u0026amp;nbsp;improve automated testing coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in Agile ceremonies. Break down product\u0026amp;nbsp;requirements into engineering deliverables in Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and provide critical feedback on Product\u0026amp;nbsp;Requirements Documents, Epics, and User Stories, influencing the technical and business roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend alternative technical solutions to optimize delivery speed, enhance customer experience,\u0026amp;nbsp;and reduce costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Earnest’s DevOps culture and\u0026amp;nbsp;participate in rotating on-call support for production applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position is 100% remote. Salary:\u0026amp;nbsp;$207,585 per year.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in Computer Science, Software Engineering, or a closely related\u0026lt;br\u0026gt;field, plus 3 years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The 3 years of experience must include 3\u0026amp;nbsp;years of experience with each of the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;building highly distributed micro services;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL databases, including PostgreSQL, and caching, performance, monitoring, and scalability;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;server-side technologies, including Node.js, Typescript, and Javascript;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;client-side\u0026amp;nbsp;technologies, including React Native and Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must include two years of experience with: AWS\u0026amp;nbsp;or similar cloud-based infrastructure; and leading the architecture, design, development, and\u0026lt;br\u0026gt;deployment of large-scale projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This notice is subject to Earnest LLC\u0026#39;s employee referral program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Interested candidates can online at www.earnest.com/careers [earnest.com] or send a resume to directrecruiting@earnest.com and reference job code 058. Contact Chayna Eno at people@earnest.com if you have questions or need information about this application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary\u0026amp;nbsp;based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation,\u0026amp;nbsp;candidate location\u0026amp;nbsp;and budget. This range may be modified in the future.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Salary Range \u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$207,585\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,585 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, \u0026amp;amp; Vision benefits plus savings plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac computers + work-from-home stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly internet and phone reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Purchase Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restricted Stock Units (RSUs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan to help you save for retirement plus a company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust tuition reimbursement program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$1,000 travel perk on each Earnie-versary to anywhere in the world\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive days of annual PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive parental leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Makes an Earnie:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Every Second Counts\u0026lt;/strong\u0026gt;: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Choose To Do Hard Things\u0026lt;/strong\u0026gt;: We win by tackling the hard things that others avoid, fueled by grit and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pursue Excellence\u0026lt;/strong\u0026gt;: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Together\u0026lt;/strong\u0026gt;: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Take Yourself Too Seriously\u0026lt;/strong\u0026gt;: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4170,"name":"Engineering ","child_ids":[],"parent_id":null}],"offices":[{"id":2493,"name":"Oakland, CA","location":"300 Frank Ogawa Plaza Oakland, CA","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":6}}