{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7777799","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3129598,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Amy Hsiao - Manager, Forecasting","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Global Support and Integrity Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"80000.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"54400.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"80000.0","min_value":"54400.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"72500.0","min_value":"58000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7777799,"updated_at":"2026-06-04T16:50:46-04:00","requisition_id":"P-88522","title":"Analyst I, Analytics and Forecasting","company_name":"DoorDash Mexico","first_published":"2026-04-03T09:20:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Team:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;You’re excited about this opportunity because you will:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the team in gathering, cleaning, and analyzing data to inform business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders to understand business questions and help provide data-driven answers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the demand planning process by supporting data collection and model updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify small-scale opportunities for automation and workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers and more senior team members to learn best practices in forecasting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;We’re excited about you because you:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a foundational understanding of SQL and Excel; you\u0026#39;re comfortable learning new tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious and eager to develop your technical and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy solving problems and working with data to uncover insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented, organized, and capable of managing multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and effectively, and enjoy collaborating with team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to grow your career in a data-focused role within a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in quantitative field + 2 years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a must to connect with our partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Please Note: We operate in a hybrid model, and our office is located in Mexico City\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7822645","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3414880,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-16","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-16","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Sales Operations","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Leydi Jewett - Senior Manager, Sales Controls","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Sales Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7822645,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-105414","title":"Associate Manager, Sales Compliance","company_name":"DoorDash Mexico","first_published":"2026-04-30T12:04:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strategy \u0026amp;amp; Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Associate Manager, Sales Compliance\u0026amp;nbsp; to draw actionable insights from large financial data sets, drive order-to-cash process improvements, and lead cross-functional compliance projects. You will understand the internal processes that drive data inputs and quality, enabling you to root cause compliance, reporting, contract, and system issues. \u0026lt;em\u0026gt;You will drive initiatives with a high level of quality with minimal guidance.\u0026amp;nbsp; You will diagnose and define net new projects or business needs for the team.\u0026lt;/em\u0026gt; You will perform walkthroughs and identify gaps within processes as well as problem solve. You will help improve processes via automation and efficiencies. You will also work directly with our sales team to understand and remediate compliance issues.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report to the Senior Manager, Sales Controls on our Sales Compliance team in our Merchant Sales Operations organization. We expect this role to be hybrid, with some time in-office and some remote.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with analytics, sales, product, accounting, audit, \u0026amp;nbsp;finance and legal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and scale process improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create actionable insights for larger sets of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get to the lowest level of details to deeply understand DoorDash’s products and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help eliminate DoorDash’s third-party risk from a legal and financial perspective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly impact DoorDash’s ability to recognize revenue and audit internal controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be tasked with reconciling numerous lines of revenue data to contracts in various Doordash systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use various methods, including excel queries and researching various databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable analyzing the results of the reconciliation, identifying trends and researching reasons for outliers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present results in a timely manner to key stakeholders and make recommendations for improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 3+ \u0026amp;nbsp;years relevant experience as a senior auditor, senior financial analyst, data analyst, or similar field \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a college degree in Accounting, Finance, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re fluent in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in process improvement and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in Microsoft Excel (pivot tables, vlookups)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can move quickly and desire to own projects from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You pay attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to document processes clearly and concisely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have time management and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong communicator with the ability to interact and build trust across all levels of the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can work on significant and unique issues requiring analysis of situations or data\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79533,"name":"536 Sales S\u0026O","child_ids":[],"parent_id":63864}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7812222","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3411908,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-13","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-13","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Strategy \u0026 Operations","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jake Lovette - Team Lead, Ad Ops - Enterprise \u0026 Mid Market","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Ads \u0026 Promotions","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7812222,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-105107","title":"Associate, Promo Operations","company_name":"DoorDash Mexico","first_published":"2026-04-13T17:00:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Ads \u0026amp;amp; Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional \u0026amp;amp; advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own rapid-turn promo campaigns for enterprise and midmarket restaurants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with data entry projects to drive our migration and adoption of Ads Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate- \u0026lt;/strong\u0026gt;You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build- \u0026lt;/strong\u0026gt;You enjoy building \u0026amp;amp; maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze- \u0026lt;/strong\u0026gt;You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner- \u0026lt;/strong\u0026gt;You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage- \u0026lt;/strong\u0026gt;You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a self-starter who thrives in changing environments and is eager to expand your skill set.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have experience editing SQL queries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have design experience with industry leading tools such as Figma and Photoshop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience driving product improvements with product, engineering, and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience pulling reports from Salesforce, Sigma, Tableau, or another data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":69903,"name":"641 Ads \u0026 Promotions Strategy","child_ids":[],"parent_id":69902}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7954963","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3129598,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Amy Hsiao - Manager, Forecasting","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Global Support and Integrity Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"80000.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"54400.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"80000.0","min_value":"54400.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"72500.0","min_value":"58000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7954963,"updated_at":"2026-06-04T16:50:46-04:00","requisition_id":"P-88522","title":"Business Analyst, Forecasting \u0026 Analytics","company_name":"DoorDash Mexico","first_published":"2026-05-22T16:34:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Team:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;You’re excited about this opportunity because you will:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the team in gathering, cleaning, and analyzing data to inform business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders to understand business questions and help provide data-driven answers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the demand planning process by supporting data collection and model updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify small-scale opportunities for automation and workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers and more senior team members to learn best practices in forecasting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;We’re excited about you because you:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a foundational understanding of SQL and Excel; you\u0026#39;re comfortable learning new tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious and eager to develop your technical and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy solving problems and working with data to uncover insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented, organized, and capable of managing multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and effectively, and enjoy collaborating with team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to grow your career in a data-focused role within a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in quantitative field + 2 years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a must to connect with our partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Please Note: We operate in a hybrid model, and our office is located in Mexico City\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6668368","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3084707,"location":{"name":"Ciudad de México, CDMX"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-02-27","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-02-27","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Roberto Mojica - Senior Manager, MXO Merchant Experience \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"27.6"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"18.8"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"27.6","min_value":"18.8"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"26.0","min_value":"20.8"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":true,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":6668368,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-85443","title":"Customer Experience Agent","company_name":"DoorDash Mexico","first_published":"2025-02-27T09:31:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;About the Role - Customer Experience Agent at DoorDash!\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Highlights:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full-time position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly pay (every Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct contract with DoorDash\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation and Bonuses:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base salary: $15,000 MXN monthly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness bonus: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly grocery vouchers: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance bonus: Up to $3,750 MXN\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid personal days in addition to legally mandated vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work-from-home equipment provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aguinaldo: 15 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Savings fund: 10%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Social Security and Medical Coverage:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IMSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ambulance service: 5 free events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical assistance at home: 2 free events, subsequent services at preferential costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24/7 medical orientation: Free phone consultations year-round\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Psychological assistance: Free initial consultation, preferential rates for additional sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home nursing services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental assistance and vision care program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;You\u0026#39;re excited about this opportunity because you will...\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective communication skills and relationship-building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at Quality! We want to be the best Customer Experience Company out there!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;We\u0026#39;re excited about you because...\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a highly-motivated individual that works well in a team environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are customer-centric and you love helping people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have high emotional intelligence and you are great at building relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are very organized--you can juggle both issue resolution \u0026amp;amp; concise communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience maintaining a high level of professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working at DoorDash...\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are leaders\u0026lt;/strong\u0026gt; - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are doers\u0026lt;/strong\u0026gt; - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are learning\u0026lt;/strong\u0026gt; - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are customer obsessed \u0026lt;/strong\u0026gt;- Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are all DoorDash\u0026lt;/strong\u0026gt; - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer great compensation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7899477","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3132651,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-25","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-25","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jonathan Vera Almaraz - Senior Operations Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7899477,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-88642","title":"Customer Service Supervisor","company_name":"DoorDash Mexico","first_published":"2026-05-06T12:47:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you\u0026#39;re a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;NOTE: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;This position will support our Customer Experience center in Mexico City.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and manage\u0026lt;/strong\u0026gt; your team to individual and team goals and objectives and communicate performance to management and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; daily workflow within the team and adjust resources to meet service level agreements with the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate\u0026lt;/strong\u0026gt; as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an owner, always looking for opportunities to better your work product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable making tough decisions that balance the trade-off between quality and quantity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ year or more of people management or team lead experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a mind and talent for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in pulling data and using data to influence your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in the tech, restaurant, or logistics industries (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to occasionally work shifts, holidays, and outside of standard schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are bilingual in Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6842157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3132651,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-25","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-25","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jonathan Vera Almaraz - Senior Operations Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":6842157,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-88642","title":"Customer Service Team Leader","company_name":"DoorDash Mexico","first_published":"2025-04-28T14:13:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you\u0026#39;re a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;NOTE: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;This position will support our Customer Experience center in Mexico City.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and manage\u0026lt;/strong\u0026gt; your team to individual and team goals and objectives and communicate performance to management and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; daily workflow within the team and adjust resources to meet service level agreements with the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate\u0026lt;/strong\u0026gt; as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an owner, always looking for opportunities to better your work product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable making tough decisions that balance the trade-off between quality and quantity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ year or more of people management or team lead experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a mind and talent for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in pulling data and using data to influence your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in the tech, restaurant, or logistics industries (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to occasionally work shifts, holidays, and outside of standard schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are bilingual in Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6816701","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3126314,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-01-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-01-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Merchant Services","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Nayeli Rodríguez Cortes - Senior Manager, MXO Merchant Support \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":6816701,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"EG.2025.8023","title":"Customer Support Representative, Bilingual","company_name":"DoorDash Mexico","first_published":"2025-04-27T22:58:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;About the Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Job Highlights:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full-time position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly pay (every Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct contract with DoorDash\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Bonuses:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base salary: $15,000 MXN monthly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness bonus: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly grocery vouchers: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance bonus: Up to $3,750 MXN\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid personal days in addition to legally mandated vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work-from-home equipment provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aguinaldo: 15 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Savings fund: 10%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Social Security and Medical Coverage:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IMSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ambulance service: 5 free events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical assistance at home: 2 free events, subsequent services at preferential costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24/7 medical orientation: Free phone consultations year-round\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Psychological assistance: Free initial consultation, preferential rates for additional sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home nursing services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental assistance and vision care program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;You\u0026#39;re excited about this opportunity because you will...\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective communication skills and relationship-building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at Quality! We want to be the best Customer Experience Company out there!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;We\u0026#39;re excited about you because...\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a highly-motivated individual that works well in a team environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are customer-centric and you love helping people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have high emotional intelligence and you are great at building relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are very organized--you can juggle both issue resolution \u0026amp;amp; concise communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience maintaining a high level of professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working at DoorDash...\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are leaders\u0026lt;/strong\u0026gt; - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are doers\u0026lt;/strong\u0026gt; - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are learning\u0026lt;/strong\u0026gt; - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are customer obsessed \u0026lt;/strong\u0026gt;- Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are all DoorDash\u0026lt;/strong\u0026gt; - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer great compensation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":285853,"name":"117 Merchant Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7899480","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3132651,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-25","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-25","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jonathan Vera Almaraz - Senior Operations Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7899480,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-88642","title":"Customer Support Team Lead","company_name":"DoorDash Mexico","first_published":"2026-05-06T12:47:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you\u0026#39;re a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;NOTE: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;This position will support our Customer Experience center in Mexico City.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and manage\u0026lt;/strong\u0026gt; your team to individual and team goals and objectives and communicate performance to management and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; daily workflow within the team and adjust resources to meet service level agreements with the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate\u0026lt;/strong\u0026gt; as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an owner, always looking for opportunities to better your work product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable making tough decisions that balance the trade-off between quality and quantity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ year or more of people management or team lead experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a mind and talent for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in pulling data and using data to influence your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in the tech, restaurant, or logistics industries (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to occasionally work shifts, holidays, and outside of standard schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are bilingual in Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7899471","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3132651,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-25","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-25","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jonathan Vera Almaraz - Senior Operations Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7899471,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-88642","title":"CX Operations Team Leader","company_name":"DoorDash Mexico","first_published":"2026-05-06T12:45:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you\u0026#39;re a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;NOTE: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;This position will support our Customer Experience center in Mexico City.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and manage\u0026lt;/strong\u0026gt; your team to individual and team goals and objectives and communicate performance to management and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; daily workflow within the team and adjust resources to meet service level agreements with the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate\u0026lt;/strong\u0026gt; as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an owner, always looking for opportunities to better your work product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable making tough decisions that balance the trade-off between quality and quantity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ year or more of people management or team lead experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a mind and talent for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in pulling data and using data to influence your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in the tech, restaurant, or logistics industries (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to occasionally work shifts, holidays, and outside of standard schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are bilingual in Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7954961","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3129598,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Amy Hsiao - Manager, Forecasting","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Global Support and Integrity Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"80000.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"54400.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"80000.0","min_value":"54400.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"72500.0","min_value":"58000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7954961,"updated_at":"2026-06-04T16:50:46-04:00","requisition_id":"P-88522","title":"Data Analyst, Operations \u0026 Forecasting","company_name":"DoorDash Mexico","first_published":"2026-05-22T16:34:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Team:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;You’re excited about this opportunity because you will:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the team in gathering, cleaning, and analyzing data to inform business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders to understand business questions and help provide data-driven answers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the demand planning process by supporting data collection and model updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify small-scale opportunities for automation and workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers and more senior team members to learn best practices in forecasting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;We’re excited about you because you:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a foundational understanding of SQL and Excel; you\u0026#39;re comfortable learning new tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious and eager to develop your technical and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy solving problems and working with data to uncover insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented, organized, and capable of managing multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and effectively, and enjoy collaborating with team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to grow your career in a data-focused role within a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in quantitative field + 2 years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a must to connect with our partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Please Note: We operate in a hybrid model, and our office is located in Mexico City\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7896406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3399591,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-03-22","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-03-22","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Brett Weinberger - Head of National Distribution, DashMart","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"DashMart","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"105900.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"72000.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"37800.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"105900.0","min_value":"72000.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"102500.0","min_value":"82000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7896406,"updated_at":"2026-06-04T16:57:57-04:00","requisition_id":"2026.00776","title":"Delivery Team Lead","company_name":"DoorDash Mexico","first_published":"2026-05-05T19:32:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our New Verticals Strategy \u0026amp;amp; Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead on-time delivery initiatives\u0026lt;/strong\u0026gt; – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage and mentor a team of Delivery Specialists\u0026lt;/strong\u0026gt; – Develop talent, set team goals, and coach team members to strong execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen vendor partnerships\u0026lt;/strong\u0026gt; – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve operations\u0026lt;/strong\u0026gt; – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze\u0026lt;/strong\u0026gt; – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You have an ownership mindset: \u0026lt;/strong\u0026gt;You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re analytical:\u0026lt;/strong\u0026gt; You use data to inform decisions, challenge assumptions, and drive clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re a problem solver:\u0026lt;/strong\u0026gt; You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re an effective communicator\u0026lt;/strong\u0026gt;: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience communicating with and managing external vendors or partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":80786,"name":"113 Order Fulfillment Management","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7896403","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3399591,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-03-22","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-03-22","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Brett Weinberger - Head of National Distribution, DashMart","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"DashMart","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"105900.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"72000.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"37800.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"105900.0","min_value":"72000.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"102500.0","min_value":"82000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7896403,"updated_at":"2026-06-04T16:57:57-04:00","requisition_id":"2026.00776","title":"Delivery Team Lead, Vendor Performance \u0026 Operations","company_name":"DoorDash Mexico","first_published":"2026-05-05T19:32:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our New Verticals Strategy \u0026amp;amp; Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead on-time delivery initiatives\u0026lt;/strong\u0026gt; – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage and mentor a team of Delivery Specialists\u0026lt;/strong\u0026gt; – Develop talent, set team goals, and coach team members to strong execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen vendor partnerships\u0026lt;/strong\u0026gt; – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve operations\u0026lt;/strong\u0026gt; – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze\u0026lt;/strong\u0026gt; – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You have an ownership mindset: \u0026lt;/strong\u0026gt;You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re analytical:\u0026lt;/strong\u0026gt; You use data to inform decisions, challenge assumptions, and drive clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re a problem solver:\u0026lt;/strong\u0026gt; You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re an effective communicator\u0026lt;/strong\u0026gt;: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience communicating with and managing external vendors or partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":80786,"name":"113 Order Fulfillment Management","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6499145","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3036624,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2024-12-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2024-12-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RE, MEX, MEXICO CITY","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jorge Villalobos Coronel - Director, Support Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Customer Experience, Strategy and Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":true,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":"588e28d3-1e97-4efe-a9e7-41a7d09d8867","value_type":"short_text"}],"id":6499145,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-81303","title":"Elite 0.5%","company_name":"DoorDash Mexico","first_published":"2025-01-15T13:30:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Elite 0.5% Customer Support Agent\u0026lt;/strong\u0026gt;, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of \u0026lt;strong\u0026gt;empathy, adaptability\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;strong problem-solving skills\u0026lt;/strong\u0026gt;. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand\u0026#39;s values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will receive specialized training to support your development into an \u0026lt;strong\u0026gt;Elite agent\u0026lt;/strong\u0026gt;, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working cross-functionally across different departments to get issues resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for guiding others to find solutions versus telling them the answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of complex cases and are empowered to find a resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review teammate cases to identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Untap your leadership potential by helping to guide and support others and build the skills for your own future development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to improve our products, services, processes, and policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;We’re excited about you because…\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you\u0026#39;ll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You\u0026#39;ll be empowered to create \u0026quot;Golden Chats\u0026quot; that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working at DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are leaders\u0026lt;/strong\u0026gt; - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are doers\u0026lt;/strong\u0026gt; - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are learners\u0026lt;/strong\u0026gt; - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are customer-obsessed\u0026lt;/strong\u0026gt; - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are all DoorDash\u0026lt;/strong\u0026gt; - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We offer great compensation packages and comprehensive health benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7070663","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3192845,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-01-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-01-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Jorge Villalobos Coronel - Director, Support Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Customer Experience, Strategy and Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":true,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":"f3ea0965-a629-43f9-b275-7ef9a95ebde4","value_type":"short_text"}],"id":7070663,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"EG.2025.8053","title":"Global Advocate","company_name":"DoorDash Mexico","first_published":"2025-10-17T12:53:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Elite 0.5% Customer Support Agent\u0026lt;/strong\u0026gt;, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of \u0026lt;strong\u0026gt;empathy, adaptability\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;strong problem-solving skills\u0026lt;/strong\u0026gt;. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand\u0026#39;s values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will receive specialized training to support your development into an \u0026lt;strong\u0026gt;Elite agent\u0026lt;/strong\u0026gt;, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working cross-functionally across different departments to get issues resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for guiding others to find solutions versus telling them the answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of complex cases and are empowered to find a resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review teammate cases to identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Untap your leadership potential by helping to guide and support others and build the skills for your own future development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to improve our products, services, processes, and policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;We’re excited about you because…\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you\u0026#39;ll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You\u0026#39;ll be empowered to create \u0026quot;Golden Chats\u0026quot; that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working at DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are leaders\u0026lt;/strong\u0026gt; - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are doers\u0026lt;/strong\u0026gt; - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are learners\u0026lt;/strong\u0026gt; - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are customer-obsessed\u0026lt;/strong\u0026gt; - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are all DoorDash\u0026lt;/strong\u0026gt; - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We offer great compensation packages and comprehensive health benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7896399","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3399591,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-03-22","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-03-22","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Brett Weinberger - Head of National Distribution, DashMart","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"DashMart","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"105900.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"72000.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"37800.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"105900.0","min_value":"72000.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"102500.0","min_value":"82000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7896399,"updated_at":"2026-06-04T16:57:57-04:00","requisition_id":"2026.00776","title":"Logistics Lead / Supply Chain Team Lead – DashMart CDMX","company_name":"DoorDash Mexico","first_published":"2026-05-05T19:32:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our New Verticals Strategy \u0026amp;amp; Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead on-time delivery initiatives\u0026lt;/strong\u0026gt; – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage and mentor a team of Delivery Specialists\u0026lt;/strong\u0026gt; – Develop talent, set team goals, and coach team members to strong execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen vendor partnerships\u0026lt;/strong\u0026gt; – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve operations\u0026lt;/strong\u0026gt; – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze\u0026lt;/strong\u0026gt; – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You have an ownership mindset: \u0026lt;/strong\u0026gt;You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re analytical:\u0026lt;/strong\u0026gt; You use data to inform decisions, challenge assumptions, and drive clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re a problem solver:\u0026lt;/strong\u0026gt; You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re an effective communicator\u0026lt;/strong\u0026gt;: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience communicating with and managing external vendors or partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":80786,"name":"113 Order Fulfillment Management","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7867786","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3424997,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-29","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-29","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Labs Operations","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Yael Hernandez - Operations Manager, Autonomy Tech Support","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"DoorDash Labs","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7867786,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-106088","title":"Operations Specialist, Autonomy Tech Support, Labs","company_name":"DoorDash Mexico","first_published":"2026-04-30T14:14:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash\u0026#39;s core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create resolution steps documentation and maintain knowledge base\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Linux command line, GitHub, Jira, and Service software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience debugging and troubleshooting complex technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with autonomous vehicles and/or robotics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work flexible hours including weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are genuinely curious about how things work (or why they don’t)\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":60550,"name":"631 Autonomy Operations","child_ids":[],"parent_id":63867}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7859687","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3423173,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Growth Marketing","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":null,"value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Marketing","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7859687,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-105928","title":"Paid Brand Specialist (Consumer) Coordinator","company_name":"DoorDash Mexico","first_published":"2026-04-29T17:14:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Consumer Performance Marketing team owns the execution of paid acquisition across a full upper-funnel ecosystem, including Meta, TikTok, Snapchat, Reddit, Pinterest, and YouTube. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is focused on implementing paid marketing campaigns targeted at creating awareness, reach and consideration for new or existing DoorDash consumers across our priority markets. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with U.S. and Canada based teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. This includes collaborating with partners such as Meta, TikTok, Snapchat, Reddit, Pinterest, YouTube, and Google to implement best practices and unlock new growth opportunities.\u0026amp;nbsp; You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a part of our first DoorDash team in our Mexico City office!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Pinterest, Reddit,, Google and TikTok to optimize campaign performance and test new products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn to operate a world-class acquisition program that brings in millions of orders to DoorDash, making it the top food delivery and logistics platform in the U.S.. working with our U.S. based\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and monitor key metrics across channels including budget pacing and cost per acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve performance by leveraging data, structured experimentation, and automation to drive efficient growth and lower cost per acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage an experimentation roadmap to optimize performance including A/B creative tests, brand tests, and bidding tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other teams and stakeholders to ensure goals are met\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are proficient in the English language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven track record in the performance marketing /brand marketing/ upper funnel marketing space, with 4+ years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with implementation of upper funnel marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience managing media buying, optimization (Paid Social), and strategic planning either at an agency or in-house\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in Excel/Google Sheets and have deep familiarity with metrics such as CTR, CPM, CPA, CPC, CVR, and LTV.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative, analytical and problem-solving skills; must be very comfortable with data analysis and able to use data to make decisions and conduct experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Web \u0026amp;amp; App Tracking/Attribution (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on multi-sided marketplace businesses (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":52923,"name":"412 Growth Marketing","child_ids":[],"parent_id":63860}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7983458","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3362094,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-02-13","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-02-13","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Physical Security","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Andrés García Hugues - Manager, Corporate Safety and Security","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Workplace, Real Estate, \u0026 Security","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7983458,"updated_at":"2026-06-04T15:34:03-04:00","requisition_id":"P-01757","title":"Physical Security Agent, Critical Response Team","company_name":"DoorDash Mexico","first_published":"2026-06-04T15:34:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety \u0026amp;amp; Security (GSS) protocols.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Security Operations \u0026amp;amp; Monitoring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patrol and assess potential behavioral escalations or concerns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct routine lobby and facility patrols to ensure safety, security, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform door, camera, and access point checks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Access Control \u0026amp;amp; Visitor Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Incident Response \u0026amp;amp; Safety\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;De-escalate situations involving employees, vendors, and guests as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support activation and execution of emergency response and crisis communication protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Employee Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disseminate timely situational updates and intelligence to relevant stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Asset \u0026amp;amp; Inventory Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure emergency supplies are documented, tracked, and available to support incident response operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Documentation, Compliance \u0026amp;amp; Technology\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain SOPs, post orders, incident reports, and audit records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to corporate safety, security, and compliance standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed logs, case notes, and documentation using Jira and other internal tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in after-action reviews to improve process and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Events Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Additional Duties\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support after-hours, weekend, and holiday response as required by business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support special projects or operational needs as assigned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 5% as required for training or business support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Schedule \u0026amp;amp; Work Environment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-site role, 40 hours per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule may vary based on operational needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;After-hours, weekends, and holidays as required by business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPR, First Aid, AED certification (current)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced First Aid training (EMT preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and situational awareness skills — able to prioritize under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and composed in emergencies, with strong problem-solving and judgment skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work non-standard hours, including nights, weekends, and holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great communication and relationship building skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’ll Love This Role If\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You thrive in high-tempo, real-time environments where every second matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You find purpose in helping protect people and operations from emerging risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy staying calm under pressure and making smart, quick decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You value teamwork, precision, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":90956,"name":"244 Global Safety and Security","child_ids":[],"parent_id":63839}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7954962","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3129598,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Amy Hsiao - Manager, Forecasting","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Global Support and Integrity Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"80000.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"54400.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"80000.0","min_value":"54400.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"72500.0","min_value":"58000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7954962,"updated_at":"2026-06-04T16:50:46-04:00","requisition_id":"P-88522","title":"Planning \u0026 Forecasting Analyst","company_name":"DoorDash Mexico","first_published":"2026-05-22T16:34:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Team:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;You’re excited about this opportunity because you will:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the team in gathering, cleaning, and analyzing data to inform business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with stakeholders to understand business questions and help provide data-driven answers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the demand planning process by supporting data collection and model updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify small-scale opportunities for automation and workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers and more senior team members to learn best practices in forecasting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;We’re excited about you because you:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a foundational understanding of SQL and Excel; you\u0026#39;re comfortable learning new tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious and eager to develop your technical and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy solving problems and working with data to uncover insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented, organized, and capable of managing multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and effectively, and enjoy collaborating with team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to grow your career in a data-focused role within a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in quantitative field + 2 years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a must to connect with our partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Please Note: We operate in a hybrid model, and our office is located in Mexico City\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7950898","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3452711,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-21","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-21","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Workforce Planning","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Mónica Isaura Gómez Becerril - Real Time Analyst, Supervisor","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7950898,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-107962","title":"Real Time Analyst","company_name":"DoorDash Mexico","first_published":"2026-05-22T12:57:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The RTA team is in the front line when it comes to protecting service level agreements and experience. The team is responsible for ensuring occupancy is balanced across our multiple LOBs and organizations. RTA also works with several cross functional partners to manage and mitigate outage impacts. The team works in a highly collaborative environment to meet the demands of an ever changing and scaling organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Real Time Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals, including: real-time queue monitoring, skilling, reporting, escalating known issues, and tools troubleshooting in a global customer support operation. Real Time Analysts may also be asked for insights and recommendations for process improvements based on trends and ad hoc reporting/tasks as assigned by the Workforce Manager or Vendor Operations. This role also works with support leaders to ensure service levels are reached throughout the day. The ideal candidate is a self-starter with strong analytical and communicative skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will support our Customer Experience Center in Mexico City.\u0026amp;nbsp; Currently, the RTA team operates in a hybrid capacity. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with Vendor leaders on staffing, call trends, and general troubleshooting across multi-site contact centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for the internal support team on intraday requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report out on staffing, contact and service level drivers, and historical data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with call center tool provisioning and near-term offline planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a strong observer – you love finding details in the mundane and approach requests with curiosity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are results-oriented, and are constantly evaluating how and whether your activities are achieving the desired, measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable in a fast-paced, constantly changing team-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a communicator, comfortable with speaking to internal and external partners at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in real-time/workforce management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have expert level experience working with a workforce management optimization tool (i.e Verint, Assembled, Aspect, Nice IEX, etc).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ years of experience in contact centers, including 1 year as a real time analyst or in planning/reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience with outsourced call centers (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong analytical mindset and are a multi-tasker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are fluent with Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have reporting experience including strong skills within Microsoft Excel and Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Amazon Connect preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6705918","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":2975645,"location":{"name":"Ciudad de México, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2024-10-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2024-10-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Roberto Mojica - Senior Manager, MXO Merchant Experience \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Customer Experience, Strategy and Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":6705918,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-52172","title":"Representante Senior de Atención al Cliente, Bilingüe","company_name":"DoorDash Mexico","first_published":"2025-03-12T18:18:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sobre el equipo\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Como uno de los equipos operativos clave de DoorDash, Experiencia del Cliente y Operaciones de Soporte garantiza que, cuando surjan inconvenientes en la trayectoria final, siempre haya alguien disponible para solucionarlos. Nuestro equipo diseña y gestiona una creciente red global de centros de soporte para ofrecer la mejor experiencia posible a nuestros clientes, con el objetivo final de brindar un servicio excepcional de manera confiable.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sobre el puesto\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Estamos en búsqueda de un \u0026lt;strong\u0026gt;Representante de Experiencia para Comerciantes Senior\u0026lt;/strong\u0026gt; que trabaje en estrecha colaboración con nuestros comerciantes de alto valor dentro de una cartera asignada, ayudándolos a resolver sus problemas más urgentes y mejorando su experiencia en la plataforma de \u0026lt;strong\u0026gt;DoorDash\u0026lt;/strong\u0026gt; mientras seguimos expandiendo nuestra red de logística.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Como \u0026lt;strong\u0026gt;Representante de Experiencia para Comerciantes Senior \u0026lt;/strong\u0026gt;desempeñará un papel crucial dentro del equipo de soporte a comerciantes, proporcionando un punto de contacto directo para todas sus necesidades de asistencia y garantizando su éxito en la plataforma de DoorDash. Construirás relaciones duraderas con los comerciantes a través de un excelente servicio al cliente y una resolución estratégica de problemas. Además, colaborarás con los dueños de cuentas y serás su contacto de soporte dentro de una cartera asignada. Formarás parte de un nuevo programa que busca posicionar el soporte como un factor diferenciador en el mercado mediante un servicio de alta calidad y atención personalizada.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Aspectos Destacados del Puesto\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Posición de tiempo completo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pago semanal (todos los viernes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contrato directo con DoorDash\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensación y Bonos\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sueldo base: $18,000 MXN mensuales (brutos)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bono de bienestar mensual: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vales de despensa mensuales: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bono por desempeño: Hasta $5,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Beneficios Adicionales\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Días personales pagados, además de los días de vacaciones por ley\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipo de trabajo para home office proporcionado\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seguro de vida\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aguinaldo: 15 días\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fondo de ahorro: 10%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Seguridad Social y Cobertura Médica\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IMSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Servicio de ambulancia: 5 eventos gratuitos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Asistencia médica a domicilio: 2 eventos gratuitos, servicios posteriores con tarifas preferenciales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orientación médica 24/7: Consultas telefónicas gratuitas todo el año\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Asistencia psicológica: Primera consulta gratuita, tarifas preferenciales en sesiones adicionales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Asesoramiento nutricional ilimitado: Disponible de lunes a sábado, de 9:00 AM a 9:00 PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Servicio de enfermería a domicilio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programa de atención dental y visual\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Te entusiasmará esta oportunidad porque podrás…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Colaborar y resolver problemas clave para comerciantes dentro de una cartera asignada, incluyendo, entre otros, temas de pagos, problemas con el portal, actualizaciones de menú y otros asuntos de soporte avanzado.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construir relaciones estratégicas con los comerciantes, siendo su principal punto de contacto y experto en soporte para sus operaciones, especialmente aquellos con alto volumen de ingresos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fomentar la retención y el éxito de los comerciantes a través de un servicio excepcional y una asistencia proactiva mediante llamadas telefónicas, correos electrónicos o videollamadas por Zoom.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Priorizar y escalar problemas en colaboración con nuestros equipos internos para garantizar una resolución eficiente.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Nos entusiasma conocerte porque…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cuentas con al menos 3 años de experiencia en gestión de cuentas, atención al cliente, hospitalidad o un campo relacionado todo en inglés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tienes un nivel de inglés B2 o superior comprobado (escrito, leído y hablado)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparatoria concluida o GED. Licenciatura deseable es un plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Posees conocimientos en Salesforce (o algún otro CRM), con la capacidad de visualizar e interpretar dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tienes manejo básico de Microsoft Suite y G Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Posees conocimientos básicos de Excel, incluyendo herramientas y funciones de formato.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tienes experiencia en SQL (deseable, pero no obligatorio).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has brindado asesoría y soporte estratégico a clientes, tanto de forma proactiva como reactiva. (En ingles).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has abogado por la experiencia del cliente dentro de un equipo o iniciativa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eres experto en la construcción de relaciones estratégicas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tienes habilidades sobresalientes para establecer prioridades y gestionar tareas de manera efectiva.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eres creativo y disfrutas buscando oportunidades para mejorar procesos.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Por qué te encantará trabajar en DoorDash…...\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Somos líderes – \u0026lt;/strong\u0026gt;El liderazgo no se limita a nuestro equipo de gestión; en DoorDash, todos tienen la oportunidad de liderar e impulsar el cambio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Somos hacedores – \u0026lt;/strong\u0026gt;Creemos que la mejor manera de predecir el futuro es creándolo. Desarrollamos soluciones innovadoras que posicionan a nuestra empresa y a nuestra industria a la vanguardia, en cada proyecto y cada día.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Somos aprendices – \u0026lt;/strong\u0026gt;No tememos enfrentar desafíos ni descubrir la verdad, por difícil que sea. En DoorDash, todos estamos en constante aprendizaje, sin importar si llevamos un minuto o un año en nuestro rol.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nos obsesiona el cliente – \u0026lt;/strong\u0026gt;Nuestra misión es fortalecer las economías locales. Estamos comprometidos con nuestros clientes, comerciantes y dashers, conectándolos con nuevas oportunidades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Todos somos DoorDash – \u0026lt;/strong\u0026gt;El mayor valor de nuestra empresa es nuestra gente. Juntos, convertimos nuestras metas en realidades y nos impulsamos hacia nuevos horizontes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ofrecemos paquetes de compensación superiores\u0026amp;nbsp; y beneficios de salud integrales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":285853,"name":"117 Merchant Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7639564","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3367463,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-02-19","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-02-19","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Nayeli Rodríguez Cortes - Senior Manager, MXO Merchant Support \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"27.6"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"18.8"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"27.6","min_value":"18.8"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"26.0","min_value":"20.8"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7639564,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-02079","title":"Representative, MXO Menu Updates","company_name":"DoorDash Mexico","first_published":"2026-02-20T14:21:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Representative, MXO Menu Updates, you will be the primary architect of a Merchant’s digital storefront. You will balance technical precision in menu management with high-level hardware troubleshooting. This role requires a \u0026quot;Product Expert\u0026quot; mindset—someone who can navigate complex internal tools while providing an empathetic, world-class support experience through Inbound, Outbound, and Email channels.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Menu \u0026amp;amp; Storefront Excellence\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute precise menu updates and modifications (Modifiers, pricing, and photos).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high level of attention to detail when reviewing and verifying sensitive account information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Specialized Hardware \u0026amp;amp; Connectivity Support (Tablet Backup)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve software and hardware issues, including network connectivity, application errors, and power issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide merchants step-by-step through technical resets and hardware credentialing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Operational Mastery \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Navigate and manage multiple platforms simultaneously (multitasking expertise).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere strictly to established workflows, operational procedures, and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every interaction is documented with professional-grade notes to maintain a \u0026quot;Single Source of Truth\u0026quot; for the merchant\u0026#39;s history.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Relationship Management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate \u0026quot;Customer Passion\u0026quot; by building trust with restaurant owners and managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate, valid, and complete information using approved DoorDash methods and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalations with professionalism, empathy, and a focus on positive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Investigative Thinking\u0026lt;/strong\u0026gt; - Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Requirements / Profile\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Aptitude:\u0026lt;/strong\u0026gt; Comfort with troubleshooting Android-based hardware and complex network/connectivity issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Detail-Oriented:\u0026lt;/strong\u0026gt; Ability to handle data-heavy menu updates where a 1% error can impact a Merchant’s revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional verbal and written skills in both Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Ability to shift focus between data entry (Menu) and technical support (Tablets) seamlessly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":285853,"name":"117 Merchant Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7978048","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3462541,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-06-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-06-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Accounting","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RE, MEX, MEXICO CITY","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Nancy Luong - Accounting Senior Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Accounting","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"112500.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7978048,"updated_at":"2026-06-05T16:42:20-04:00","requisition_id":"2026.04366","title":"Senior Accountant - intercompany","company_name":"DoorDash Mexico","first_published":"2026-06-05T16:30:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Intercompany Accountant\u0026lt;/strong\u0026gt; who will be responsible for overseeing global intercompany transactions, reconciliations, and eliminations. You’ll work closely with cross-functional teams to ensure accuracy, compliance, and timeliness of intercompany processes in a dynamic, fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a key resource for all intercompany-related activities. If you’re detail-oriented, proactive, and enjoy problem-solving across global teams, this is the role for you. A strong background in accounting operations, internal controls, and financial systems is required, along with the ability to collaborate effectively with stakeholders across different geographies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report to our Sr. Accounting Manager. This is a remote role based in Mexico.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please submit your resume in English.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end intercompany accounting process, including journal entries, reconciliations, and eliminations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global accounting teams to ensure intercompany balances are properly recorded and aligned each month\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the monthly and quarterly close process for intercompany transactions across US and international entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and resolve intercompany discrepancies in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with Management and GAAP requirements for consolidated financial reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with GL, Tax, FP\u0026amp;amp;A, and other cross-functional teams to support intercompany settlements and recharges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and provide intercompany deliverables to external auditors during quarterly reviews and annual audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ad-hoc analyses, process improvements, and special projects related to intercompany operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because you have…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant accounting experience, with a strong focus on intercompany accounting (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal proficiency in English – you will work regularly with US-based stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ERP systems (e.g., NetSuite, Oracle)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Gsheet skills with the ability to analyze and reconcile large volumes of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, adaptable mindset with the ability to thrive in a global, fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":45630,"name":"231 Accounting","child_ids":[],"parent_id":63836}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7905978","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3436702,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Growth Marketing","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RE, MEX, MEXICO CITY","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Nicole Weingartner (Inherited) - Senior Manager, Consumer Campaign Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Marketing","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"45000.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7905978,"updated_at":"2026-06-04T13:08:40-04:00","requisition_id":"2025.06525","title":"Senior Associate, Campaign Operations","company_name":"DoorDash Mexico","first_published":"2026-05-08T19:21:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The DoorDash Marketing Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of CRM experts who strategize, build, QA, and launch marketing campaigns end to end. This team is goaled on optimized reach, high customer relevance, and quality campaign delivery, with fast-paced, operational efficiency.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Associate, Campaign Operations, you will lead the strategy and execution of communications across email, push notifications, and in-app messaging to drive customer engagement and deliver measurable results. You will collaborate closely with Marketing, Creative and cross-functional teams to translate objectives into compelling, consumer-first CRM experiences that align with DoorDash brand standards and performance goals.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create CRM campaign strategy to drive awareness and growth of strategic business priorities with relevant audiences, applying a test and learn mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Integrated Marketing function to develop campaign strategy briefs based on business needs and audience behavior, determining the best channel mix, messaging strategy, audience targeting, and number of touchpoints per program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop campaign designs and copy for marketing campaigns, using first party tools to apply brand guidelines and value propositions and partnering with creative teams as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using first and third party platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a strong working relationship with cross functional stakeholders in our Creative Studio, Marketing Technology, Integrated Marketing, Promo Strategy, Product, Data Science, and Strategy \u0026amp;amp; Operations teams and partner on ways to increase campaign personalization and improve execution efficiency, using insights, data, and first party tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on marketing best practices in email, push, and SMS and share learnings and insights regularly with the broader marketing team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because you bring…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Hands-on experience with CRM technology including ESPs/marketing automation platforms and basic understanding of HTML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Mindset: \u0026lt;/strong\u0026gt;Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Approach:\u0026lt;/strong\u0026gt; Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":52923,"name":"412 Growth Marketing","child_ids":[],"parent_id":63860}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7539826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3338055,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-01-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-01-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Growth Marketing","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Greg Stewart - Manager, Consumer Campaign Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Marketing","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7539826,"updated_at":"2026-06-04T13:08:40-04:00","requisition_id":"P-99858","title":"Senior Associate, Campaign Operations","company_name":"DoorDash Mexico","first_published":"2026-01-27T15:07:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Campaign QA \u0026amp;amp; Execution: \u0026lt;/strong\u0026gt;Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Analysis:\u0026lt;/strong\u0026gt; Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management: \u0026lt;/strong\u0026gt;Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tool Expertise:\u0026lt;/strong\u0026gt; Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because you bring…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Mindset: \u0026lt;/strong\u0026gt;Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Approach:\u0026lt;/strong\u0026gt; Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":52923,"name":"412 Growth Marketing","child_ids":[],"parent_id":63860}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7816489","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3413154,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-04-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-04-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Growth Marketing","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"José Pablo Reyes Alatorre - Manager, Dasher Performance Marketing","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Marketing","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7816489,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-105248","title":"Senior Associate, Creative Strategy - Dasher","company_name":"DoorDash Mexico","first_published":"2026-04-16T19:27:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Dasher Growth Marketing team is focused on building and nurturing our Dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The Dasher Growth Marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a talented and driven \u0026lt;strong\u0026gt;Senior Associate, Dasher Performance Marketing\u0026lt;/strong\u0026gt; with strong experience in creative optimization for paid channels to support and scale a world-class Dasher acquisition program. This is a hands-on, Media Ops–grounded role focused on execution, creative performance analysis, and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll have an immediate impact by owning creative performance analysis, reporting, and trafficking across our main paid media channels throughout\u0026amp;nbsp; the U.S., Canada, Australia, and New Zealand. You’ll manage a high-performing creative acquisition program with support from our U.S.-based team, solving complex problems and making strategic recommendations that directly drive Dasher growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in \u0026lt;strong\u0026gt;Mexico City (CDMX)\u0026lt;/strong\u0026gt;, you’ll be among the \u0026lt;strong\u0026gt;first marketing hires in our local office\u0026lt;/strong\u0026gt;. You’ll also partner closely with platforms like Meta, TikTok, Google, and Snapchat to test new products, implement new creative strategies and unlock scalable growth opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to our \u0026lt;strong\u0026gt;Manager, Dasher Performance Marketing (CDMX)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the founding DoorDash team in our Mexico City office, helping shape how Media Ops and performance marketing operate locally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own creative performance across paid channels (especially Paid Social) for Dasher acquisition, ensuring we hit performance targets while continuously improving creative effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the single-threaded owner of creative performance insights, translating data into clear, actionable recommendations for both media and creative teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure a structured, hypothesis-driven creative experimentation roadmap—including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A/B and multivariate creative tests (concepts, hooks, formats, messaging, and CTAs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative-driven optimization and algorithm tests in partnership with media channel owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Translate creative performance data into production guidance by identifying winning patterns in messaging, visuals, angles, and formats, and turning those learnings into clear feedback for designers, agencies, and traffickers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work day-to-day with media teams, creative agencies, platform partners, and traffickers to:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and refine creative briefs grounded in performance insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own creative trafficking, QA, naming conventions, and flighting for both always-on refreshes and specialized campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly launch, iterate, and scale winning assets while maintaining clean test hygiene\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain performance reporting and monitor key metrics such as CPA, CPC, CVR, CTR, flagging risks and opportunities early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with creative, growth, analytics, and local teams to align on goals, share learnings, and feed creative insights back into broader strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are proficient in English (written and spoken) and comfortable presenting performance results and recommendations to a variety of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 4+ years of experience in performance marketing, paid media, or creative optimization roles, ideally focused on acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have direct, hands-on experience with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid Social media buying and optimization (Meta, TikTok, Snapchat, Pinterest, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative testing and experimentation, either in-house or at an agency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;You are highly analytical about creative and comfortable working deeply in data:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very strong in Excel / Google Sheets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with performance metrics such as CPA, CPC, CVR, CTR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to build structured analyses that explain why creative worked and what should happen next\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;You are operationally strong and comfortable following and helping manage cross-functional workflows within a Media Ops environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have creative fluency—you can evaluate ad concepts, messaging, hooks, and formats and provide clear, actionable feedback, even if you’re not producing creative yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy \u0026lt;strong\u0026gt;c\u0026lt;/strong\u0026gt;ollaborating with creative teams and agencies – you can speak both “data” and “creative,” and you’re skilled at turning numbers into simple, inspiring direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: Experience with web \u0026amp;amp; app tracking / attribution (e.g., MMPs, pixels, server-side tracking).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: SQL knowledge (or a strong desire to learn) to dig into cohort, funnel, and LTV analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: Experience working on multi-sided marketplace businesses, understanding supply/demand dynamics and quality of acquired users/partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":52923,"name":"412 Growth Marketing","child_ids":[],"parent_id":63860}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7932133","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3446546,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Workforce Planning","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Travis Billings - Manager, Workforce Strategy","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7932133,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-107111","title":"Senior Associate, Workforce Planning","company_name":"DoorDash Mexico","first_published":"2026-05-18T20:02:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-local-id=\u0026quot;138aa30b1fb9\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot; data-pm-slice=\u0026quot;0 0 []\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;fcf93e30d091\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day!\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;03293d8b26fc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8127ee28ba66\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time.\u0026lt;/p\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8234f1bae77a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;7cab390c2edf\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51f0b30ca918\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b5c439266fd5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;afa5c8a8e085\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analysis on historical data to provide insights that improve support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;3de61ee049ce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Guide Short-Term staffing adjustments to address current staffing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;5a7276893bce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b73d1c2b986b\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with Real Time Analysts for demand insight and outage reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51bbf8f52dc4\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build out and report on seasonality trends in a complex, growing integrity organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;45c2155e9bd8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;66097464e388\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for consumers, merchants, and dashers, and helping DoorDash become a safe and trustworthy platform\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;bf89ed615ca8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2656f05e9914\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Identify areas for improvement and/or innovation around efficiency and customer experience from deep dives and understanding customer\u0026#39;s cases; drive new ideas to be built and tested\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;84e3a58b0733\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;58ab932afc7a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analytical and data driven - you love getting into the weeds.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;d6c83d97f811\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Enjoy attacking complex problems and building something that hasn’t existed before.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a0925ae9b0b0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Well-organized and attentive to detail; have outstanding written and verbal communications skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a3e9cc237726\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Impeccable follow-up and follow-through capabilities, you can execute and get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;4efb7c684eff\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6848ab9fd0d5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Have an owner mentality; you\u0026#39;re focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6b8e2e7a5db0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You are eager to bring solutions to big challenges in creative new ways\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;ac99e303219d\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You like to dig in. You don\u0026#39;t hesitate to get in the weeds and operate at the lowest level of detail, but you\u0026#39;re as comfortable thinking long-term and inspiring a team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;8b4b8423ae51\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;re unafraid of the unknown. Rapid change and learning is exciting to you, and you excel in constant change.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;da938de87afc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You love data. You let data win arguments, and you\u0026#39;re comfortable pulling data or modeling in Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6575f0b43be0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You don\u0026#39;t give up. If your plan doesn\u0026#39;t work, you have 3 more options in your back pocket.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2629fad788be\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You have 4+ years of post-grad experience. You\u0026#39;ve succeeded in diverse cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7913120","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3440143,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-11","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-11","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Growth Marketing","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"José Pablo Reyes Alatorre - Manager, Dasher Performance Marketing","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Marketing","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7913120,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-106778","title":"Senior Paid Social Specialist - Dasher","company_name":"DoorDash Mexico","first_published":"2026-05-11T17:35:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The dasher growth marketing team is focused on building and nurturing our dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The dasher growth marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a talented and driven Senior Associate with strong operational experience in paid social channels to run a world-class acquisition program in our Dasher Growth team. This role will offer you the opportunity to have an immediate impact by managing the performance of our main media channels in the U.S., Canada, Australia and New Zealand. You\u0026#39;ll be managing a world-class acquisition program with support from our U.S. based team, solving complex problems, and making strategic recommendations to drive consumer growth. In this role you will get the opportunity to be among the first marketing hires of our local CDMX office and will be able to work with our partners, like Meta,TikTok and Snapchat,\u0026amp;nbsp; to test and implement new marketing technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to our local Manager, Dasher Performance Marketing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a part of our first DoorDash team in our Mexico City office!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Google and TikTok to optimize campaign performance and test new products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn to operate a world-class acquisition program that brings in millions of orders to DoorDash, making it the top\u0026amp;nbsp; food delivery and logistics platform in the U.S.. working with our U.S. based Performance Marketing team and vendors, such as Snapchat, Facebook, TikTok and Reddit.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and monitor key metrics across channels including budget pacing, cost per acquisition and LTV proxies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage an experimentation roadmap to optimize performance including A/B creative tests, incrementality tests, and bidding algo tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other teams and stakeholders to ensure goals are met\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are proficient in the English language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven track record in the performance marketing space, with 4+ years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct, hands-on experience managing media buying, optimization (Paid Social), and strategic planning either at an agency or in-house\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in Excel/Google Sheets and have deep familiarity with metrics such as CPA, CPC, CVR, and LTV.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative, analytical and problem-solving skills; must be very comfortable with data analysis and able to use data to make decisions and conduct experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Web \u0026amp;amp; App Tracking/Attribution (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SQL (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on multi-sided marketplace businesses (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":52923,"name":"412 Growth Marketing","child_ids":[],"parent_id":63860}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7958687","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3446546,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Workforce Planning","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Travis Billings - Manager, Workforce Strategy","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7958687,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-107111","title":"Senior WFM Planning Analyst","company_name":"DoorDash Mexico","first_published":"2026-05-26T16:56:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-local-id=\u0026quot;138aa30b1fb9\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot; data-pm-slice=\u0026quot;0 0 []\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;fcf93e30d091\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day!\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;03293d8b26fc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8127ee28ba66\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time.\u0026lt;/p\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8234f1bae77a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;7cab390c2edf\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51f0b30ca918\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b5c439266fd5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;afa5c8a8e085\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analysis on historical data to provide insights that improve support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;3de61ee049ce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Guide Short-Term staffing adjustments to address current staffing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;5a7276893bce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b73d1c2b986b\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with Real Time Analysts for demand insight and outage reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51bbf8f52dc4\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build out and report on seasonality trends in a complex, growing integrity organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;45c2155e9bd8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;66097464e388\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for consumers, merchants, and dashers, and helping DoorDash become a safe and trustworthy platform\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;bf89ed615ca8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2656f05e9914\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Identify areas for improvement and/or innovation around efficiency and customer experience from deep dives and understanding customer\u0026#39;s cases; drive new ideas to be built and tested\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;84e3a58b0733\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;58ab932afc7a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analytical and data driven - you love getting into the weeds.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;d6c83d97f811\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Enjoy attacking complex problems and building something that hasn’t existed before.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a0925ae9b0b0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Well-organized and attentive to detail; have outstanding written and verbal communications skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a3e9cc237726\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Impeccable follow-up and follow-through capabilities, you can execute and get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;4efb7c684eff\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6848ab9fd0d5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Have an owner mentality; you\u0026#39;re focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6b8e2e7a5db0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You are eager to bring solutions to big challenges in creative new ways\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;ac99e303219d\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You like to dig in. You don\u0026#39;t hesitate to get in the weeds and operate at the lowest level of detail, but you\u0026#39;re as comfortable thinking long-term and inspiring a team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;8b4b8423ae51\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;re unafraid of the unknown. Rapid change and learning is exciting to you, and you excel in constant change.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;da938de87afc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You love data. You let data win arguments, and you\u0026#39;re comfortable pulling data or modeling in Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6575f0b43be0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You don\u0026#39;t give up. If your plan doesn\u0026#39;t work, you have 3 more options in your back pocket.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2629fad788be\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You have 4+ years of post-grad experience. You\u0026#39;ve succeeded in diverse cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7958693","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3446546,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Workforce Planning","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Travis Billings - Manager, Workforce Strategy","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7958693,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-107111","title":"Senior Workforce Management Analyst","company_name":"DoorDash Mexico","first_published":"2026-05-26T16:56:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-local-id=\u0026quot;138aa30b1fb9\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot; data-pm-slice=\u0026quot;0 0 []\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;fcf93e30d091\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day!\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;03293d8b26fc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8127ee28ba66\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time.\u0026lt;/p\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8234f1bae77a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;7cab390c2edf\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51f0b30ca918\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b5c439266fd5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;afa5c8a8e085\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analysis on historical data to provide insights that improve support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;3de61ee049ce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Guide Short-Term staffing adjustments to address current staffing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;5a7276893bce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b73d1c2b986b\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with Real Time Analysts for demand insight and outage reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51bbf8f52dc4\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build out and report on seasonality trends in a complex, growing integrity organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;45c2155e9bd8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;66097464e388\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for consumers, merchants, and dashers, and helping DoorDash become a safe and trustworthy platform\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;bf89ed615ca8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2656f05e9914\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Identify areas for improvement and/or innovation around efficiency and customer experience from deep dives and understanding customer\u0026#39;s cases; drive new ideas to be built and tested\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;84e3a58b0733\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;58ab932afc7a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analytical and data driven - you love getting into the weeds.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;d6c83d97f811\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Enjoy attacking complex problems and building something that hasn’t existed before.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a0925ae9b0b0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Well-organized and attentive to detail; have outstanding written and verbal communications skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a3e9cc237726\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Impeccable follow-up and follow-through capabilities, you can execute and get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;4efb7c684eff\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6848ab9fd0d5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Have an owner mentality; you\u0026#39;re focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6b8e2e7a5db0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You are eager to bring solutions to big challenges in creative new ways\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;ac99e303219d\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You like to dig in. You don\u0026#39;t hesitate to get in the weeds and operate at the lowest level of detail, but you\u0026#39;re as comfortable thinking long-term and inspiring a team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;8b4b8423ae51\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;re unafraid of the unknown. Rapid change and learning is exciting to you, and you excel in constant change.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;da938de87afc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You love data. You let data win arguments, and you\u0026#39;re comfortable pulling data or modeling in Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6575f0b43be0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You don\u0026#39;t give up. If your plan doesn\u0026#39;t work, you have 3 more options in your back pocket.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2629fad788be\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You have 4+ years of post-grad experience. You\u0026#39;ve succeeded in diverse cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/6295674","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":2975645,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2024-10-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2024-10-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Roberto Mojica - Senior Manager, MXO Merchant Experience \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Customer Experience, Strategy and Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":6295674,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-52172","title":"Sr. Customer Support Representative, Bilingual","company_name":"DoorDash Mexico","first_published":"2024-10-09T16:36:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;About the Team\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As one of DoorDash\u0026#39;s core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there\u0026#39;s always someone there to help make things right. Our team designs and manages DoorDash\u0026#39;s large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;About the Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Merchant Experience Partner to partner with our high value merchants for a respective book of business to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Job Highlights:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full-time position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly pay (every Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct contract with DoorDash\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Bonuses:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base salary: $18,000 MXN monthly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness bonus: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly grocery vouchers: $1,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance bonus: Up to $5,000 MXN\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid personal days in addition to legally mandated vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work-from-home equipment provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aguinaldo: 15 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Savings fund: 10%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Social Security and Medical Coverage:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IMSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ambulance service: 5 free events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical assistance at home: 2 free events, subsequent services at preferential costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24/7 medical orientation: Free phone consultations year-round\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Psychological assistance: Free initial consultation, preferential rates for additional sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home nursing services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental assistance and vision care program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize and escalate issues in partnership with our teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expertise in how DoorDash\u0026#39;s systems and resources work, and how to use them to promote positive outcomes for our Merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate and track Merchant feedback to inform updates to our products and tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 or more years of experience with account management, customer support, hospitality or in related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2 English level or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High School Degree or GED required. Bachelor’s degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of\u0026amp;nbsp; Salesforce (or other CRM software), and the ability to view and interpret dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency with Microsoft Suite and G Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of excel tools and formatting functionality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advocating for customer experience within a team or initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You excel at building relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You excel at determining prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re creative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love thinking about new opportunities for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Why You\u0026#39;ll Love Working at DoorDash...\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are leaders\u0026lt;/strong\u0026gt; - Leadership is not limited to our management team. It\u0026#39;s something everyone at DoorDash embraces and embodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are doers\u0026lt;/strong\u0026gt; - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are learning\u0026lt;/strong\u0026gt; - We\u0026#39;re not afraid to dig in and uncover the truth, even if it\u0026#39;s scary or inconvenient. Everyone here is continually learning on the job, no matter if we\u0026#39;ve been in a role for one year or one minute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are customer obsessed\u0026lt;/strong\u0026gt; - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are all DoorDash\u0026lt;/strong\u0026gt; - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer great compensation packages and comprehensive health benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":285853,"name":"117 Merchant Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7896400","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3399591,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-03-22","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-03-22","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Operational Excellence","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Brett Weinberger - Head of National Distribution, DashMart","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"DashMart","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"105900.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"72000.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":{"unit":"USD","amount":"37800.0"},"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"105900.0","min_value":"72000.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"102500.0","min_value":"82000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7896400,"updated_at":"2026-06-04T16:57:57-04:00","requisition_id":"2026.00776","title":"Supply Chain Team Lead, Inbound Logistics","company_name":"DoorDash Mexico","first_published":"2026-05-05T19:32:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our New Verticals Strategy \u0026amp;amp; Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead on-time delivery initiatives\u0026lt;/strong\u0026gt; – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage and mentor a team of Delivery Specialists\u0026lt;/strong\u0026gt; – Develop talent, set team goals, and coach team members to strong execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strengthen vendor partnerships\u0026lt;/strong\u0026gt; – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and improve operations\u0026lt;/strong\u0026gt; – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze\u0026lt;/strong\u0026gt; – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You have an ownership mindset: \u0026lt;/strong\u0026gt;You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re analytical:\u0026lt;/strong\u0026gt; You use data to inform decisions, challenge assumptions, and drive clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re a problem solver:\u0026lt;/strong\u0026gt; You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;You’re an effective communicator\u0026lt;/strong\u0026gt;: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience communicating with and managing external vendors or partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;font-weight: 500;\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a style=\u0026quot;text-decoration: underline;\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":80786,"name":"113 Order Fulfillment Management","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7609402","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3360663,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-02-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-02-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Labs Operations","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Marina Garcia Guillen - Customer Experience, Operations Manager","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"34.8"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"23.7"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"34.8","min_value":"23.7"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"0.0","min_value":"0.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7609402,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-01670","title":"Support Specialist, Labs","company_name":"DoorDash Mexico","first_published":"2026-02-13T15:00:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot; data-pm-slice=\u0026quot;0 0 []\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;We’re hiring a Support Specialist in our Support Team to assist with experimental products within DoorDash Labs. \u0026amp;nbsp;In this role, you’ll work within our Support Operations to assist with the various tasks relative to handling incoming support calls and cases and making any relevant outbound calls for autonomous deliveries.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;This role will be responsible for supporting our customers from all days 6AM-3AMPST.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Help support projects primarily focused on enhancing the Customer, Dasher, and Merchant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Work cross-functionally with the S\u0026amp;amp;O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; 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data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Strong and clear written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You have experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You can operate at the lowest level of detail and demonstrate proactive critical thinking / problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;\u0026lt;u data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;underline\u0026quot;\u0026gt;You thrive in a fast-paced, constantly changing work environment (including hours and days of operation.)\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7030292","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3184130,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2025-07-02","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2025-07-02","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Roberto Mojica - Senior Manager, MXO Merchant Experience \u0026 Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":{"unit":"USD","amount":"88200.0"},"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":{"unit":"USD","amount":"60000.0"},"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":{"unit":"USD","max_value":"88200.0","min_value":"60000.0"},"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":{"unit":"CAD","max_value":"80000.0","min_value":"64000.0"},"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"DoorDash","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7030292,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-91696","title":"Team Leader, Customer Experience","company_name":"DoorDash Mexico","first_published":"2025-09-11T21:17:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you\u0026#39;re a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;NOTE: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;This position will support our Customer Experience center in Mexico City.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and manage\u0026lt;/strong\u0026gt; your team to individual and team goals and objectives and communicate performance to management and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; daily workflow within the team and adjust resources to meet service level agreements with the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate\u0026lt;/strong\u0026gt; as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an owner, always looking for opportunities to better your work product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable making tough decisions that balance the trade-off between quality and quantity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ year or more of people management or team lead experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a mind and talent for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in pulling data and using data to influence your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in the tech, restaurant, or logistics industries (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to occasionally work shifts, holidays, and outside of standard schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are bilingual in Spanish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;br\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 500\u0026quot;\u0026gt;Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; from August 21, 2023, through December 21, 2023, and resumed using \u0026lt;a href=\u0026quot;https://getcovey.com/product/covey-scout-inbound\u0026quot;\u0026gt;Covey Scout for Inbound\u0026lt;/a\u0026gt; again on June 29, 2024.\u0026lt;/p\u0026gt;\u0026lt;p\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;a href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; style=\u0026quot;text-decoration:underline\u0026quot;\u0026gt;Covey\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":285852,"name":"118 Merchant Support Management","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]},{"absolute_url":"https://job-boards.greenhouse.io/doordashmexico/jobs/7958689","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3446546,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-05-01","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-05-01","value_type":"date"},{"id":170345,"name":"Business Line","value":"Marketplace","value_type":"single_select"},{"id":170346,"name":"Market","value":"Corporate - Mexico","value_type":"single_select"},{"id":172948,"name":"Entity","value":"DoorDash Technologies Mexico","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Workforce Planning","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"RO, MEX, CDMX, Coyoacan, Avenida Rio Churubusco","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Travis Billings - Manager, Workforce Strategy","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":"Support Operations","value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":null,"value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":null,"value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":7958689,"updated_at":"2026-05-28T13:39:10-04:00","requisition_id":"P-107111","title":"WFM Forecasting \u0026 Capacity Planning Analyst","company_name":"DoorDash Mexico","first_published":"2026-05-26T16:56:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181\u0026amp;amp;utm_ptz=EST\u0026amp;amp;utm_rqt=track\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;1\u0026quot;\u0026gt; \u0026lt;img style=\u0026quot;display: none; max-width: 100%;\u0026quot; src=\u0026quot;https://click.appcast.io/greenhouse-te8/a31.png?ent=34\u0026amp;amp;e=22630\u0026amp;amp;t=1701374353806\u0026quot; width=\u0026quot;1px\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-local-id=\u0026quot;138aa30b1fb9\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot; data-pm-slice=\u0026quot;0 0 []\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;fcf93e30d091\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day!\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;03293d8b26fc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8127ee28ba66\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time.\u0026lt;/p\u0026gt;\n\u0026lt;p data-local-id=\u0026quot;8234f1bae77a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;7cab390c2edf\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;You’re excited about this opportunity because you will…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51f0b30ca918\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b5c439266fd5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;afa5c8a8e085\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analysis on historical data to provide insights that improve support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;3de61ee049ce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Guide Short-Term staffing adjustments to address current staffing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;5a7276893bce\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;b73d1c2b986b\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with Real Time Analysts for demand insight and outage reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;51bbf8f52dc4\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Build out and report on seasonality trends in a complex, growing integrity organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;45c2155e9bd8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;66097464e388\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for consumers, merchants, and dashers, and helping DoorDash become a safe and trustworthy platform\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;bf89ed615ca8\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2656f05e9914\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Identify areas for improvement and/or innovation around efficiency and customer experience from deep dives and understanding customer\u0026#39;s cases; drive new ideas to be built and tested\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-local-id=\u0026quot;84e3a58b0733\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;heading\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong data-prosemirror-content-type=\u0026quot;mark\u0026quot; data-prosemirror-mark-name=\u0026quot;strong\u0026quot;\u0026gt;We’re excited about you because…\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;58ab932afc7a\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Analytical and data driven - you love getting into the weeds.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;d6c83d97f811\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Enjoy attacking complex problems and building something that hasn’t existed before.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a0925ae9b0b0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Well-organized and attentive to detail; have outstanding written and verbal communications skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;a3e9cc237726\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Impeccable follow-up and follow-through capabilities, you can execute and get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;4efb7c684eff\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6848ab9fd0d5\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;Have an owner mentality; you\u0026#39;re focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6b8e2e7a5db0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You are eager to bring solutions to big challenges in creative new ways\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;ac99e303219d\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You like to dig in. You don\u0026#39;t hesitate to get in the weeds and operate at the lowest level of detail, but you\u0026#39;re as comfortable thinking long-term and inspiring a team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;8b4b8423ae51\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You\u0026#39;re unafraid of the unknown. Rapid change and learning is exciting to you, and you excel in constant change.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;da938de87afc\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You love data. You let data win arguments, and you\u0026#39;re comfortable pulling data or modeling in Excel/Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;6575f0b43be0\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You don\u0026#39;t give up. If your plan doesn\u0026#39;t work, you have 3 more options in your back pocket.\u0026lt;/li\u0026gt;\n\u0026lt;li data-local-id=\u0026quot;2629fad788be\u0026quot; data-prosemirror-content-type=\u0026quot;node\u0026quot; data-prosemirror-node-name=\u0026quot;paragraph\u0026quot; data-prosemirror-node-block=\u0026quot;true\u0026quot;\u0026gt;You have 4+ years of post-grad experience. You\u0026#39;ve succeeded in diverse cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About DoorDash\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\u0026#39;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;If you need any accommodations, please inform your recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;211\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;We use Covey as part of our hiring and/or promotional process for jobs in certain locations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;305\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: \u0026lt;/em\u0026gt;\u0026lt;a class=\u0026quot;css-1rn59kg\u0026quot; href=\u0026quot;https://getcovey.com/nyc-local-law-144\u0026quot; data-testid=\u0026quot;link-with-safety\u0026quot; data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;https://getcovey.com/nyc-local-law-144\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;447\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":14225,"name":"111 Support","child_ids":[],"parent_id":63832}],"offices":[{"id":79412,"name":"Mexico City","location":null,"child_ids":[],"parent_id":79622}]}],"meta":{"total":36}}