{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/docnetwork/jobs/5995669004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154721004,"location":{"name":"Ann Arbor, MI"},"metadata":null,"id":5995669004,"updated_at":"2026-06-16T15:00:48-04:00","requisition_id":"80","title":"Client Experience Coordinator","company_name":"DocNetwork","first_published":"2026-05-20T09:41:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to \u0026lt;strong\u0026gt;getting curious\u0026lt;/strong\u0026gt;—about our clients, our teammates, our product, and ourselves—and to \u0026lt;strong\u0026gt;delivering beyond\u0026lt;/strong\u0026gt; expectations by creating solutions where our customers, company, and community all win. We choose to \u0026lt;strong\u0026gt;stay mindful\u0026lt;/strong\u0026gt; in how we show up each day and to \u0026lt;strong\u0026gt;communicate openly\u0026lt;/strong\u0026gt; with clarity and respect, building trust across our teams. Above all, we believe great work happens when we \u0026lt;strong\u0026gt;build connections\u0026lt;/strong\u0026gt;—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a full range of insurance benefits (\u0026lt;em\u0026gt;Medical, Dental, Vision, Life, Short-term Disability \u0026amp;amp; Pet\u0026lt;/em\u0026gt;) plus additional perks to boot \u0026lt;em\u0026gt;(Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!\u0026lt;/em\u0026gt;) we think you’ll love being a part of our team.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Title:\u0026lt;/strong\u0026gt; Client Experience Coordinator\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Status\u0026lt;/strong\u0026gt;: Regular, Full-time\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Ann Arbor, MI (hybrid)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting Base Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$50,000 - $60,000 annually\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Client Experience Specialist to deliver exceptional support to our customers and end-users, empowering them to use the CampDoc and SchoolDoc platform to its maximum potential. This role is designed for someone who enjoys variety: answering client and end-user questions during our busiest support months, helping configure client accounts during implementation season, and improving the resources our teams and customers rely on year-round.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a key internal resource, collaborating with and supporting the Customer Support, Client Success, and Training teams in a fast-paced, tech-centric environment. The distribution of work shifts throughout the year based on client demand, requiring flexibility and strong prioritization skills. Success in this role requires managing active support queues and implementing custom-designed accounts to ensure responsiveness and continuity for our clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the VP of Client Experience and work closely with the Customer Support Lead, Implementation Specialists, and Training Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You may be a good fit for this role if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You thrive on helping others and resolving issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy variety, excel at managing multiple deadlines and can prioritize tasks based on urgency and importance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong technical acumen and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can seamlessly shift between tasks, and you can jump from assisting a client over the phone to helping a teammate update an account behind the scenes, without missing a beat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You adapt easily to change. The rapid and unpredictable nature of a fast-growing tech company excites you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the broader Client Experience team by flexing across Customer Support, Client Success and Training following the cyclical nature of our clients’ needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer friendly and responsive customer service and technical support via our Zendesk ticketing system (emails, chats, and phone calls).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, troubleshoot, and resolve client and end-user issues, ensuring a high-quality support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Client Success team to configure and update client accounts to meet a variety of needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert on the platform’s functionality, configuration options, and best practices to support clients and end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and share client feedback to inform strategic and continuous product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to special projects for the Client Experience department as requested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous Customer Support or Implementation experience (in a SaaS company preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously and meet competing deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional flexibility and adaptability to pivot seamlessly between diverse tasks and teams in a fast-paced, evolving environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain a high level of attention to detail while working on multiple customized accounts at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy with the appetite and aptitude to become an expert in our platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solving mindset and ability to triage customer issues towards resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Microsoft Excel and Google Workspace (Docs, Sheets, Drive, Gmail)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excited? We can’t wait to hear from you!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;If you like what you’ve seen so far, we feel compelled to boast that:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re 10x recipients of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://annarborusa.org/fasttrack-awards/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;SPARK’s FastTrack Award\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have an office dog named Munki. He is soft and little.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our office pantry is stocked with delicious snacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;So throw your hat in the ring – we’d love to meet you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Originals Wanted\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork is invested in creating an open environment of mindfulness\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;, originality\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019814004,"name":"Client Experience","child_ids":[4013552004,4019816004,4019815004,4013551004],"parent_id":null}],"offices":[{"id":4006293004,"name":"DocNetwork","location":"Ann Arbor, Michigan, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/docnetwork/jobs/6017700004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5144007004,"location":{"name":"Ann Arbor, MI"},"metadata":null,"id":6017700004,"updated_at":"2026-06-16T15:00:48-04:00","requisition_id":"79","title":"Content Marketing Coordinator","company_name":"DocNetwork","first_published":"2026-06-09T15:03:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to \u0026lt;strong\u0026gt;getting curious\u0026lt;/strong\u0026gt;—about our clients, our teammates, our product, and ourselves—and to \u0026lt;strong\u0026gt;delivering beyond\u0026lt;/strong\u0026gt; expectations by creating solutions where our customers, company, and community all win. We choose to \u0026lt;strong\u0026gt;stay mindful\u0026lt;/strong\u0026gt; in how we show up each day and to \u0026lt;strong\u0026gt;communicate openly\u0026lt;/strong\u0026gt; with clarity and respect, building trust across our teams. Above all, we believe great work happens when we \u0026lt;strong\u0026gt;build connections\u0026lt;/strong\u0026gt;—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a full range of insurance benefits (\u0026lt;em\u0026gt;Medical, Dental, Vision, Life, Short-term Disability \u0026amp;amp; Pet\u0026lt;/em\u0026gt;) plus additional perks to boot \u0026lt;em\u0026gt;(Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!\u0026lt;/em\u0026gt;) we think you’ll love being a part of our team.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Title: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;Content Marketing Coordinator\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Status\u0026lt;/strong\u0026gt;: Full-Time\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Ann Arbor, MI (hybrid)\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Starting Salary Range\u0026lt;/strong\u0026gt;: $50,000 - $60,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Content Marketing Coordinator\u0026amp;nbsp; to join our Marketing team. This role supports our mission to help youth-serving organizations keep kids safe and healthy when they are away from home by increasing awareness of our platforms (CampDoc and SchoolDoc) and executing marketing programs that drive qualified interest and meaningful conversations with our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strong executor and content producer who enjoys collaborating across teams, shipping high-quality work, and improving results over time through iteration. You will work from the strategy, priorities, and approvals set by the Marketing Manager, and partner closely with Marketing Operations to ensure campaigns are well-targeted, well-executed, and measured effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You may be a good fit for this role if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You enjoy creating and executing marketing content that helps real organizations solve real problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable taking direction from briefs and collaborating to refine work into polished deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong attention to detail and take pride in clean execution and QA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re curious about performance and enjoy iterating on content and campaigns to improve results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working cross-functionally and keeping projects moving in a sprint environment.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create campaign assets aligned to approved messaging, including web content, email content, and supporting collateral.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish and maintain approved website content in WordPress, including blog posts, landing pages, and content updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and quality-check segmented email sends and supporting campaign components in marketing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ongoing nurture and follow-up programs tied to inbound interest and campaign engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and maintain sales-facing collateral that supports conversion and objection handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support partner/webinar initiatives through promotional assets and follow-up content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing Operations to review performance and run content/creative tests that improve results over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage assigned work in Jira, communicate progress proactively, and support team delivery goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated successful experience in digital marketing, demand generation, content marketing, or a related role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and editing skills across digital formats (email, web, collateral)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a CMS (WordPress or similar) and comfort publishing content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong initiative and a proactive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing automation tools (HubSpot or similar) and email QA best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools for content drafting, repurposing, and QA, with strong editorial judgment and attention to accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating simple graphics or assembling assets using tools like Canva (or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple deliverables at a time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal Candidates will also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of SEO and how content supports organic visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort interpreting basic performance metrics to support iteration (email + landing page performance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with B2B SaaS marketing and segmented audience targeting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in youth-serving organizations, health, safety, or mission-driven software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excited? We can’t wait to hear from you!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;If you like what you’ve seen so far, we feel compelled to boast that:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re 10x recipients of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://annarborusa.org/fasttrack-awards/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;SPARK’s FastTrack Award\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have an office dog named Munki. He is soft and little.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our office pantry is stocked with delicious snacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;So throw your hat in the ring – we’d love to meet you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Originals Wanted\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork is invested in creating an open environment of mindfulness\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;, originality\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4013549004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4006293004,"name":"DocNetwork","location":"Ann Arbor, Michigan, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/docnetwork/jobs/6088842004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5174416004,"location":{"name":"Ann Arbor, MI"},"metadata":null,"id":6088842004,"updated_at":"2026-06-17T15:19:26-04:00","requisition_id":"81","title":"Revenue Operations Specialist","company_name":"DocNetwork","first_published":"2026-06-17T15:19:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to \u0026lt;strong\u0026gt;getting curious\u0026lt;/strong\u0026gt;—about our clients, our teammates, our product, and ourselves—and to \u0026lt;strong\u0026gt;delivering beyond\u0026lt;/strong\u0026gt; expectations by creating solutions where our customers, company, and community all win. We choose to \u0026lt;strong\u0026gt;stay mindful\u0026lt;/strong\u0026gt; in how we show up each day and to \u0026lt;strong\u0026gt;communicate openly\u0026lt;/strong\u0026gt; with clarity and respect, building trust across our teams. Above all, we believe great work happens when we \u0026lt;strong\u0026gt;build connections\u0026lt;/strong\u0026gt;—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a full range of insurance benefits (\u0026lt;em\u0026gt;Medical, Dental, Vision, Life, Short-term Disability \u0026amp;amp; Pet\u0026lt;/em\u0026gt;) plus additional perks to boot \u0026lt;em\u0026gt;(Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!\u0026lt;/em\u0026gt;) we think you’ll love being a part of our team.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Title: \u0026lt;/strong\u0026gt;Revenue Operations Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Operations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Type: \u0026lt;/strong\u0026gt;Full-Time, Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Ann Arbor, Michigan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting Pay Range:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$60,000 - $75,000 base salary\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;DocNetwork is on a mission to help youth-serving organizations run safer, more efficient programs. As we scale, so must the systems and data infrastructure powering our go-to-market teams. You’ll be the person who builds that infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our first dedicated Revenue Operations hire, you’ll sit at the intersection of Marketing, Sales, and Client Experience, designing and maintaining the automations, workflows, and data pipelines that keep our client journey running smoothly from first touch to long-term retention. You’ll turn operational needs into scalable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To be effective in this role, you\u0026#39;ll need to be strong across three core pillars: Process (designing and tuning the end-to-end client journey to eliminate bottlenecks and increase speed), Technology (managing our go-to-market tech stack to create a single source of truth for all revenue data), and Data (turning raw data into insights that guide strategy and drive better decisions across the board).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder role. You’ll work with the CEO and team leaders to provide input on strategy and priorities and you will execute those priorities with exceptional attention to detail, connect the dots across tools and teams, and help everyone move faster. That means you’ll be a shared resource, and part of your value will be your ability to triage, prioritize, and communicate clearly about the progress of your projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will evolve significantly as DocNetwork grows and as AI-assisted workflows become a bigger part of how we operate. If you’re energized by ambiguity, genuinely excited when things run without manual effort, and want to grow into broader ownership of our tech stack, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You may be a good fit for this role if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a self-starting problem-solver who’s excited to design, build, and iterate on automated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in SaaS and understand how Marketing, Sales and Client Experience teams operate and interact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care deeply about clean data and see data governance as an ongoing discipline, not just a cleanup task.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re comfortable working autonomously and prioritizing multiple competing requests from different stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think in systems (automations, triggers, feedback loops) and get genuinely excited when something runs without manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You stay current on AI capabilities and know how to apply them practically, not just theoretically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Systems \u0026amp;amp; Automation\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain automated workflows across our tech stack (HubSpot, Zendesk, Gong, Salesforce, Zapier, and others) that improve team efficiency and client outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively audit workflows across teams and use data to identify high-volume / high-friction, repetitive tasks that are candidates for automation; maintain a running backlog of automation opportunities to recommend to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales and Marketing leaders to optimize lead flow processes, including capture, enrichment, scoring, routing, and handoff between Marketing and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain lifecycle stage definitions and ensure consistent application across CRM and all integrated tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operational connective tissue between Marketing, Sales, and Client Experience, translating team needs into workflow solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate regular stakeholder touchpoints to discuss priorities, align on upcoming projects, communicate system changes and report on progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding of team members onto new tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Data \u0026amp;amp; Reporting\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity and consistency across all systems; serve as the steward of a single source of truth for revenue data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with leadership to build and maintain dashboards and reports that give visibility into pipeline health, retention, and client engagement metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support revenue forecasting and pipeline review processes in partnership with Sales and Client Success, ensuring data accuracy and model integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Technology \u0026amp;amp; Tools\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee operational health of the revenue tech stack, troubleshooting issues, managing system connections, and proactively identifying improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging tools, AI capabilities, and automation best practices relevant to SaaS operations and share findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated successful experience in operations, sales ops, or client experience within a SaaS company, with exposure across multiple GTM functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building automations and AI-assisted workflows using low- or no-code platforms (Zapier, n8n, Clay, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM, Customer Success, Sales, and Support tech platforms (HubSpot and Salesforce experience strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI concepts and prompt engineering; able to apply AI tools practically to real workflow problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently manage and prioritize competing requests from multiple stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capacity to clearly articulate prioritization rationale, manage expectations, and drive consensus across teams without direct authority.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify process inefficiencies and implement effective, scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in Microsoft Excel or Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excited? We can’t wait to hear from you!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;If you like what you’ve seen so far, we feel compelled to boast that:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re 10x recipients of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://annarborusa.org/fasttrack-awards/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;SPARK’s FastTrack Award\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have an office dog named Munki. He is soft and little.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our office pantry is stocked with delicious snacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;So throw your hat in the ring – we’d love to meet you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Originals Wanted\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork is invested in creating an open environment of mindfulness\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;, originality\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019813004,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4006293004,"name":"DocNetwork","location":"Ann Arbor, Michigan, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":3}}