{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8108117003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5968299003,"location":{"name":"Chicago, IL "},"metadata":null,"id":8108117003,"updated_at":"2026-10-30T14:23:18-04:00","requisition_id":"629","title":"Client Success Manager","company_name":"Diligent Robotics","first_published":"2026-10-30T14:23:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re doing isn’t easy, but nothing worth doing ever is.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Field-based · ~75% travel · Preference for candidates near a major airport\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Be Doing\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own executive relationships and the value narrative\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted executive contact for each hospital — C-suite sponsors, nursing leadership, and operational stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate Moxi\u0026#39;s value in each stakeholder\u0026#39;s terms — clinical hours returned, delivery volume, staff satisfaction, cost avoidance — continuously, not just at renewal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Use data to drive better outcomes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor utilization, adoption, and reliability data across your territory; know each site\u0026#39;s baseline, trends, and outliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose \u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt; a site underperforms, run the intervention, and measure whether it worked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and track site-level performance targets with partners, and report on progress honestly in every leadership conversation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface cross-account patterns that should shape product priorities and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project manage to drive down issues and lift performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run a prioritized book of work per account — open issues, improvement projects, use case activations — with clear owners, dates, and status visible internally and to the client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive issue resolution end to end: intake, triage, escalation, resolution, and closing the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate operations, support, engineering, product, and growth to unblock sites, without direct authority over any of them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Grow adoption and expand the footprint\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with clinical teams on staff training, workflow fit, and creative solutions that deliver measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover, prioritize, and activate new use cases; maintain use case libraries and account action plans, aligned to new product releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with operations and growth to identify fleet expansion opportunities and supply the performance evidence that makes the case.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operate as a Diligent teammate\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage client success operations across multiple hospitals in your territory, contribute to colleagues\u0026#39; development and the client success playbook, and drive outcomes that ladder up to company OKRs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Need\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort in a fast-paced, ambiguous environment\u0026lt;/strong\u0026gt; — you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data fluency\u0026lt;/strong\u0026gt; — you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive presence\u0026lt;/strong\u0026gt; — you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project management discipline\u0026lt;/strong\u0026gt; — you scope, sequence, track, escalate, and follow through. Details don\u0026#39;t get lost on your watch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership\u0026lt;/strong\u0026gt; — you treat your territory\u0026#39;s performance as your own result.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creative problem-solving and conflict resolution\u0026lt;/strong\u0026gt; — you find workable solutions inside real constraints, and handle escalations with sensitivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-facing account management, customer success, or consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of owning customer performance metrics and improving them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running executive business reviews and leadership check-ins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional project management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with dashboards, spreadsheets, or BI tools for analysis and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospital or healthcare operations experience is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a hardware, robotics, or deployed-technology product is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4058389003,"name":"055-Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4033453003,"name":"Chicago, IL ","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8108117003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8040887003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5906153003,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":8040887003,"updated_at":"2026-10-21T19:42:57-04:00","requisition_id":"627","title":"Hardware R\u0026D Tech Lead ","company_name":"Diligent Robotics","first_published":"2026-10-21T19:42:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Hardware R\u0026amp;amp;D Technical Lead runs the HQ team that keeps Moxi robots in hospitals working. The team provisions, builds, tests, quality-checks and ships what the field needs.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Diligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US. The operating fleet is growing from about 70 robots today to about 200 by the end of 2027, mostly next-generation Moxi units at new hospital sites. This role makes sure HQ keeps pace.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The team\u0026#39;s mission is the same as all of Service Operations: 95% overall monthly robot uptime, timely delivery of assigned objectives, and continuous improvement mindset for all systems and processes.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead and develop the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Hold weekly 1:1s and give every role written expectations and clear measures.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Coach, give direct feedback, run performance reviews, and address performance issues early, with HR.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Cross-train the team so no task depends on one person.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build a culture of ownership: confirm work is done, close every loop, and hand off in writing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Keep staffing matched to the fleet\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Track workload across provisioning, builds, QC, refurbishment and parts shipping, and spot capacity gaps before they cause delays.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Forecast headcount with the Head of Service Operations as the fleet grows, then hire and onboard to plan.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Plan coverage for time off, on-call rotations and build surges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Keep the team aligned on priorities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own the team\u0026#39;s charter and intake for requests from field service, engineering and manufacturing.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Keep a single prioritized backlog and make trade-offs visible early.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Join the daily field service stand-up, and publish a weekly status: done, in progress, blocked, decisions needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coordinate testing with engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Plan and run hardware tests and validation with the hardware, software and reliability engineering teams, such as docking, charging, battery, thermal and endurance testing.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Schedule HQ test robots, make sure results are recorded and shared, and pilot retrofits before they go to the fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Support root-cause analysis on repeat field failures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Run depot operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Oversee robot and base provisioning, builds, refurbishment and returns.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own the QC gate so parts and robots ship complete to hospital sites and to manufacturing.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Make sure parts ship the same day, and keep work instructions and repair procedures current.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;5+ years of hands-on work with electromechanical or robotics hardware, such as building, repairing, testing or field service.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;2+ years leading technicians directly, including hiring, coaching and managing performance.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong electrical troubleshooting on low-voltage DC systems, batteries, chargers and wiring harnesses, using a multimeter and reading schematics.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience running a test, QC or build process with written procedures and recorded results.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Clear, direct written and verbal communication with technicians, engineers and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Able to balance competing priorities and say what will slip and why.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Makes You Stand Out\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Familiarity with MaintainX or a similar maintenance management system (CMMS).\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience working with contract manufacturers on builds, quality issues and returns.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Background with mobile robots, AMRs or other autonomous machines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience with lithium battery systems and charging, LiFePO4 in particular.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lean or 5S shop practices, or experience in a regulated environment such as healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Working conditions\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Full-time and on-site at our Austin, TX headquarters, working in a hardware shop and office setting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Up to 10% travel to hospital sites and manufacturing partners.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Regularly lift and move components up to 50 lb, and stand for long periods during builds and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;Occasional after-hours support when robots are down.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4058383003,"name":"050-1 Manufacturing -Direct Labor","child_ids":[],"parent_id":null}],"offices":[{"id":4001280003,"name":"Austin, TX","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8040887003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8163738003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6022723003,"location":{"name":"Barstow, California, United States"},"metadata":null,"id":8163738003,"updated_at":"2026-11-02T14:51:10-05:00","requisition_id":"631","title":"Lead Clinical Robot Associate - Barstow, CA (on-site)","company_name":"Diligent Robotics","first_published":"2026-11-02T14:51:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Clinical Robot Associate - Barstow, CA (on-site)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, Supervisor role at Diligent Robotics and working approx 9am-5pm PT, Monday-Friday.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This position is located in Barstow, CA and you must be local and willing to work on-site to be considered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your day-to-day responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitoring and safely assisting mobile service robots in a hospital environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritizing the customer experience, ensuring their expectations are always met or exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating with hospital staff and, occasionally, the public regarding robot operation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your supervisory responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and publish monthly schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboarding and training new Clinical Robot Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approve time cards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalating corrective action issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find coverage with callouts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A good candidate would be, at minimum:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A high school graduate or possess a GED\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervisory experience: Experience leading a small team including scheduling, training, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized: you can juggle and make progress on multiple tasks simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to lift up to 40 pounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate would be:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extraverted: you can strike up a conversation with anyone and everyone loves your presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about healthcare and technology coming together to help people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;","departments":[{"id":4058385003,"name":"051-Field Operations ","child_ids":[],"parent_id":null}],"offices":[{"id":4106132003,"name":"Barstow, CA","location":"Barstow, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8163738003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8019312003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5896152003,"location":{"name":"Memphis, Tennessee, United States"},"metadata":null,"id":8019312003,"updated_at":"2026-11-02T12:36:53-05:00","requisition_id":"625","title":"Lead Clinical Robot Associate - Memphis, TN (on-site)","company_name":"Diligent Robotics","first_published":"2026-10-09T09:32:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Clinical Robot Associate -\u0026amp;nbsp; Memphis, TN\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, Supervisor role at Diligent Robotics typically working 9am-5pm CST, Monday-Friday, hours may vary based on needs of the business.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This position is located in\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Memphis, TN and you must be local and willing to work onsite to be considered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your day-to-day responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitoring and safely assisting mobile service robots in a hospital environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritizing the customer experience, ensuring their expectations are always met or exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating with hospital staff and, occasionally, the public regarding robot operation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your supervisory responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and publish monthly schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboarding and training new Clinical Robot Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approve time cards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalating corrective action issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find coverage with callouts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A good candidate would be, at minimum:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A high school graduate or possess a GED\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervisory experience: Experience leading a small team including scheduling, training, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized: you can juggle and make progress on multiple tasks simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to lift up to 40 pounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate would be:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extraverted: you can strike up a conversation with anyone and everyone loves your presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about healthcare and technology coming together to help people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;","departments":[{"id":4058385003,"name":"051-Field Operations ","child_ids":[],"parent_id":null}],"offices":[{"id":4188424003,"name":"Memphis, TN","location":"Memphis, Tennessee, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8019312003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/7992470003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884684003,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":7992470003,"updated_at":"2026-10-17T01:00:18-04:00","requisition_id":"620","title":"Lead Engineer, Issue Management \u0026 Triage","company_name":"Diligent Robotics","first_published":"2026-09-11T09:19:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re doing isn’t easy, but nothing worth doing ever is.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you\u0026#39;ll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You\u0026#39;ll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;We are hiring a \u0026lt;strong\u0026gt;Lead Engineer, Issue Management \u0026amp;amp; Triage\u0026lt;/strong\u0026gt; to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering.\u0026amp;nbsp;This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet.\u0026amp;nbsp;You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Austin preferred, Remote possible (U.S.)\u0026lt;br\u0026gt;Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Own Issue Management \u0026amp;amp; Triage Systems\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and own end-to-end systems for issue intake, triage, and escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Build Tools \u0026amp;amp; Automation (Hands-On)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute directly to codebases (Python, backend services) and partner with Engineering on system integrations (logs, telemetry, alerts).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bridge Operations \u0026amp;amp; Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary technical interface between the Remote Operations Center (ROC) and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate real-world issues into prioritized, categorized technical problems for resolution alignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Performance Measurement \u0026amp;amp; Classification Frameworks\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop systems and taxonomies to systematically measure and classify robot performance, failure modes, and degradation across the fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards and reporting systems to track trends, severity, and impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Root Cause Analysis \u0026amp;amp; Continuous Improvement\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices for Root Cause Analysis (RCA) and identify systemic issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive long-term fixes and create feedback loops to influence improvements in hardware, software, and autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in relevant technical or program management roles (e.g., engineering, incident management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of people management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex, real-world systems (robotics, autonomous/distributed systems, or hardware-software products)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building operational tools, systems, or infrastructure for workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong programming experience (Python preferred; backend or data systems experience a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data pipelines and telemetry systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring, alerting, and logging infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal tools and automation systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to design scalable systems for classification, prioritization, and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with platforms like Jira, Zendesk, SQL, Looker, Foxglove, or similar\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems \u0026amp;amp; Product Thinking\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinker, translating ambiguous operational problems into structured technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining metrics, taxonomies, and performance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to prioritization and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on and willing to dive into technical problems when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership and bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, scaling environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for improving real-world system performance and reliability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4003751003,"name":"900-Central Ops","child_ids":[],"parent_id":null}],"offices":[{"id":4001280003,"name":"Austin, TX","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992470003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8046791003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5908746003,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":8046791003,"updated_at":"2026-10-27T17:55:15-04:00","requisition_id":"628","title":"Maintenance Coordination","company_name":"Diligent Robotics","first_published":"2026-10-27T17:55:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Moxi robots run around the clock in hospitals across the country, and keeping them in service depends on two things happening on time: the right maintenance getting scheduled, and the right parts being in the right place when it does. This role is critical to completing both at HQ.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will spend roughly half your week at the planning desk, building and maintaining the preventive maintenance schedule across the fleet, scoping work orders, and closing them out when field technicians finish. The other half is in the spares depot: receiving vendor shipments, keeping inventory accurate in our systems, building and shipping kits to sites and field techs, and processing failed parts that come back for repair or return.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Maintenance planning (~50%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain the preventive maintenance schedule by robot and site; generate PM work orders on cadence and adjust when field availability or site access changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope each work order: steps, estimated labor, required parts, tools, and any site-specific access notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the parts and tool list for every scheduled job and confirm availability before the job is released.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open, in-progress, and overdue work orders; flag jobs at risk of slipping to the Tech Ops lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep work-order templates, part numbers, and BOMs current as hardware revisions roll out.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Materials and inventory (~50%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Receive, inspect, and put away incoming parts and consumables; reconcile against purchase orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate on-hand counts in the inventory system; run scheduled cycle counts and investigate variances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and maintain min/max levels for stocked spares with the Tech Ops lead; raise reorder requests before stockouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kit parts and tools for scheduled work and ship to sites or field technicians with tracking and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process returns: log failed parts, initiate vendor RMAs, route units to repair or scrap, and update inventory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep the depot organized, labeled, and safe; maintain ESD and handling practices for electronic assemblies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flag slow-moving and obsolete stock for review.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shared responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate daily with field technicians on what they need and when.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned by the Tech Ops Manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years in a storeroom, parts crib, warehouse, inventory control, or maintenance support role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with an inventory or work-order system (CMMS, ERP, or WMS): creating records, issuing parts, closing transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enough mechanical and electrical literacy to read a bill of materials, identify components, and talk through a job with a technician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and a habit of keeping records accurate without being asked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with spreadsheets (sorting, filtering, basic formulas) and written communication over email and Slack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to lift up to 50 lb, stand and walk for extended periods, and handle packaged robot subassemblies safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authorized to work in the United States; able to work on-site at HQ five days a week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Makes You Stand Out\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to maintenance planning or scheduling, or a desire to grow into it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and receiving with carriers (UPS, FedEx, freight) and handling RMAs with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in robotics, medical devices, industrial equipment, or another field-serviced hardware fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Associate degree or technical certificate in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[],"offices":[{"id":4001280003,"name":"Austin, TX","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8046791003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/7829784003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5806281003,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":7829784003,"updated_at":"2026-10-17T01:00:18-04:00","requisition_id":"615","title":"Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)","company_name":"Diligent Robotics","first_published":"2026-08-05T17:22:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re doing isn’t easy, but nothing worth doing ever is.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. We’re hiring a Manufacturing Reliability Engineer to own production test for our robots at our contract manufacturer: you’ll design and run robust end-to-end test protocols, provision fleets of robots for production, and own the KPIs that define production quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This role is based in Austin, TX. However, the position will require 50% travel to the Milwaukee, WI area and requires close collaboration across software, hardware, operations, and product engineering teams.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end test process ownership.\u0026lt;/strong\u0026gt; Create, validate, and maintain production test protocols and gating criteria from incoming inspection through final test and shipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provisioning of bots.\u0026lt;/strong\u0026gt; Design and operate provisioning flows (imaging, firmware deployment, configuration, validation) and the tooling/fixtures needed to provision and handoff robots for production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;KPIs and continuous improvement.\u0026lt;/strong\u0026gt; Own key production metrics — First Pass Yield (FPY), cycle time, and test coverage — and drive continuous improvements to meet throughput and quality targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Test automation \u0026amp;amp; infrastructure.\u0026lt;/strong\u0026gt; Architect, implement, and maintain automated test frameworks, harnesses, and test rigs used at the CM site. Ensure tests are stable, fast, and provide actionable failure data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional escalation \u0026amp;amp; RCA.\u0026lt;/strong\u0026gt; Lead root-cause analysis for field and production failures; coordinate corrective actions with design, firmware, and CM engineering to close quality loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-site production leadership.\u0026lt;/strong\u0026gt; Be the onsite technical authority at the contract manufacturer: train operators, debug failures on the line, and continuously refine processes with CM partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improved FPY and reduced rework rates across production builds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced per-unit cycle time for test/provisioning while increasing test coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stable, fully automated provisioning flow with minimal manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in production/test engineering for complex electro-mechanical products (robotics, medical devices, consumer electronics, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of E2E production test processes and production provisioning at a contract manufacturer (on-site experience strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with test protocol development: test specification writing, fixture design, automated test implementation, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with firmware provisioning and validation for sensors and compute (sensor FW + compute/host FW).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad technical knowledge across systems integration (ES integration), sensors (e.g., cameras, LiDAR, IMU or similar), embedded compute platforms, and networking/provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent debugging skills across hardware, firmware, and system software; able to triage complex cross-domain failures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven mindset: experienced with KPIs (FPY, cycle time, test coverage), statistical process control, and metrics reporting. Outstanding communication skills and experience working closely with contract manufacturers, operators, and cross-functional engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable being onsite full-time at a contract manufacturer and traveling as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with robotics stacks (ROS or equivalent) and robotic sensor calibration/test.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with manufacturing automation tools, CI for embedded systems, and test frameworks (Python, pytest, LabVIEW, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with provisioning large fleets (device identity, secure image signing, automated configuration).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4003751003,"name":"900-Central Ops","child_ids":[],"parent_id":null}],"offices":[{"id":4001280003,"name":"Austin, TX","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7829784003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/7651459003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5726588003,"location":{"name":"Anywhere in the US"},"metadata":null,"id":7651459003,"updated_at":"2026-10-17T01:00:17-04:00","requisition_id":"586","title":"ML Engineer, Manipulation","company_name":"Diligent Robotics","first_published":"2026-03-03T14:55:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re doing isn’t easy, but nothing worth doing ever is.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven team as we build out current and future generations of robots.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an ML Engineer, Manipulation, you will develop and deploy learning-based manipulation systems that enable mobile robots to interact reliably with the physical world in dynamic human environments. You’ll build perception-to-action models, training datasets, evaluation tooling, and deployment pipelines that improve robustness, generalization, and safety for real-world manipulation tasks at scale. Your work will directly impact the robot’s ability to perform complex interactions consistently across real sites with minimal special-case engineering.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop learning-based manipulation models for end to end sensor-driven interaction (e.g., reaching, motion generation, and execution in dynamic environments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain manipulation training pipelines: dataset creation from robot logs/teleop, action representations, augmentation, and distributed training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation metrics and regression tests that quantify manipulation reliability, recovery behavior, and safety in real environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sim-to-real workflows for manipulation learning, including simulation environments, domain randomization, and failure-mode testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and distill models for edge deployment; benchmark latency, memory use, and stability on target hardware.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the AI platform team to integrate policies with control and safety systems, and validate end-to-end performance on robots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze field performance, identify dominant failure modes, and drive iterative improvements through data collection and targeted retraining.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Robotics, Computer Science, Electrical Engineering, or related field (PhD a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience applying ML to robotics manipulation, visuomotor control, or sequential to sequence models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in PyTorch and experience building reliable training/evaluation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering skills in Python; ability to collaborate across ML and robotics teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Vision-Language-Action (VLA) models, behavior cloning, and/or transformer/diffusion policies for robotic control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sim-to-real training for manipulation (Isaac Sim/Mujoco or similar), including domain randomization and synthetic data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying ML models to edge hardware (ONNX/TensorRT, quantization, performance profiling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with safety-critical robotics integration and designing fallback/recovery behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4002352003,"name":"200-R\u0026D Software","child_ids":[4024195003],"parent_id":null}],"offices":[{"id":4029627003,"name":"Anywhere in the US","location":null,"child_ids":[],"parent_id":null},{"id":4029626003,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7651459003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8017179003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5895139003,"location":{"name":"Los Angeles, California, United States"},"metadata":null,"id":8017179003,"updated_at":"2026-10-09T09:26:06-04:00","requisition_id":"624","title":"Part Time - Clinical Robot Associate - Los Angeles, CA (on-site)","company_name":"Diligent Robotics","first_published":"2026-10-08T15:47:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-21083f1c-7fff-acd7-000e-6f80cb6ff20e\u0026quot;\u0026gt;Clinical Robot Associate - Part Time (2-3 8-Hour Shifts per week) - Los Angeles, CA (on-site)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is an onsite position in Los Angeles, CA.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-b2db0155-7fff-faf7-4445-b169cdf27ac0\u0026quot;\u0026gt;This is a part-time, entry-level role at Diligent Robotics and will average 2-3 8-hour shifts per week. We provide 24/7 site coverage. \u0026lt;/strong\u0026gt;This position is located in Los Angeles, CA and you must be local and willing to work weekends and onsite to be considered. The pay for this role is $20.25/hr.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This is not an engineering position and a background in robotics or engineering is not required.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitoring and safely assisting mobile service robots in a hospital environment\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prioritizing the customer experience, ensuring their expectations are always met or exceeded\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Communicating with hospital staff and, occasionally, the public regarding robot operation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A good candidate would be, at minimum:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A high school graduate or possess a GED\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Organized: you can juggle and make progress on multiple tasks simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to lift up to 40 pounds\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate would be:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Extraverted: you can strike up a conversation with anyone and everyone loves your presence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate about healthcare and technology coming together to help people\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4058385003,"name":"051-Field Operations ","child_ids":[],"parent_id":null}],"offices":[{"id":4025499003,"name":"Los Angeles, CA","location":"Los Angeles, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8003692003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5889501003,"location":{"name":"Rochester, New York, United States"},"metadata":null,"id":8003692003,"updated_at":"2026-10-09T09:26:06-04:00","requisition_id":"621","title":"Part Time - Clinical Robot Associate - Rochester, NY (on-site)","company_name":"Diligent Robotics","first_published":"2026-09-23T14:39:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-21083f1c-7fff-acd7-000e-6f80cb6ff20e\u0026quot;\u0026gt;Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NY (on-site)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-b2db0155-7fff-faf7-4445-b169cdf27ac0\u0026quot;\u0026gt;This is a part-time, entry-level role at Diligent Robotics and will work 3, 8-hour shifts per week. \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;This position is located in Rochester, NY and you must be local and willing to work on-site to be considered. The position pays $20/hr.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This is not an engineering position and a background in robotics or engineering is not required.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitoring and safely assisting mobile service robots in a hospital environment\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prioritizing the customer experience, ensuring their expectations are always met or exceeded\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Communicating with hospital staff and, occasionally, the public regarding robot operation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A good candidate would be, at minimum:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A high school graduate or possess a GED\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Organized: you can juggle and make progress on multiple tasks simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to lift up to 40 pounds\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate would be:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Extraverted: you can strike up a conversation with anyone and everyone loves your presence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate about healthcare and technology coming together to help people\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4058385003,"name":"051-Field Operations ","child_ids":[],"parent_id":null}],"offices":[{"id":4039428003,"name":"Rochester, NY","location":"Rochester, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8010848003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5892538003,"location":{"name":"Chicago, IL "},"metadata":null,"id":8010848003,"updated_at":"2026-10-17T01:00:18-04:00","requisition_id":"623","title":"(Part-time) Field Service Technician","company_name":"Diligent Robotics","first_published":"2026-10-01T14:04:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re doing isn\u0026#39;t easy. But nothing worth doing ever is.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build\u0026amp;nbsp; artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Field Services Technician\u0026lt;/strong\u0026gt;, you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for part-time, weekend coverage for this position and the\u0026amp;nbsp;starting hourly rate is $25/hr.\u0026amp;nbsp;. Your typical schedule will be:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Friday: 4pm-9pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Saturday: 9am-5pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Sunday: 9am-5pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be willing and able to travel \u0026amp;lt;80% of the time in order to support Robot service needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct routine and incident maintenance for our Robot Fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support of Root Cause Analysis for major incidents in the Field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely repairs and decrease the time our Robots are out of production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on critical team metrics such as mean time to repair and first contact resolution rate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience and Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Local to Chicago, IL and able to travel within designated region (all expenses paid).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;lt;80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with basic command line tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to become vendor credentialed with partner hospitals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of work experience with commercially available products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical experience necessary to troubleshoot complex robotic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute high quality work without supervision in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, organizational and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a US citizen or permanent resident with work authorization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with some of the leading experts in robotics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Potential to radically change the future of healthcare\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insurance including medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;","departments":[{"id":4058388003,"name":"054-Field Services Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4033453003,"name":"Chicago, IL ","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8010848003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8039973003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5905761003,"location":{"name":"Los Angeles, California, United States"},"metadata":null,"id":8039973003,"updated_at":"2026-10-21T09:03:47-04:00","requisition_id":"626","title":"(Part-time) Field Service Technician","company_name":"Diligent Robotics","first_published":"2026-10-21T09:03:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re doing isn\u0026#39;t easy. But nothing worth doing ever is.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build\u0026amp;nbsp; artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Field Services Technician\u0026lt;/strong\u0026gt;, you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for part-time, weekend coverage for this position and the starting hourly rate is $25/hr. Your typical schedule will be:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Friday: 4pm-9pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Saturday: 9am-5pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Sunday: 9am-5pm\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be willing and able to travel \u0026amp;lt;80% of the time in order to support Robot service needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct routine and incident maintenance for our Robot Fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support of Root Cause Analysis for major incidents in the Field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely repairs and decrease the time our Robots are out of production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on critical team metrics such as mean time to repair and first contact resolution rate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience and Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Local to Los Angeles, CA and able to travel within designated region (all expenses paid).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;lt;80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with basic command line tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to become vendor credentialed with partner hospitals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of work experience with commercially available products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical experience necessary to troubleshoot complex robotic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute high quality work without supervision in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, organizational and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a US citizen or permanent resident with work authorization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;","departments":[{"id":4058388003,"name":"054-Field Services Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4025499003,"name":"Los Angeles, CA","location":"Los Angeles, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8039973003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/diligentrobotics/jobs/8162134003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6021219003,"location":{"name":"Newark, Delaware, United States"},"metadata":null,"id":8162134003,"updated_at":"2026-11-02T14:51:55-05:00","requisition_id":"630","title":"Part Time (temporary) - Clinical Robot Associate - Newark, DE (on-site)","company_name":"Diligent Robotics","first_published":"2026-11-02T12:48:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-21083f1c-7fff-acd7-000e-6f80cb6ff20e\u0026quot;\u0026gt;Clinical Robot Associate - Part Time, Temporary (3, 8-Hour Shifts per week) - Newark, DE (on-site)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong id=\u0026quot;docs-internal-guid-b2db0155-7fff-faf7-4445-b169cdf27ac0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This is a temporary part-time, entry-level role at Diligent Robotics. You will average 3, 8-hour daytime shifts per week from 1pm - 9pm with an approx end date of December 31st, 2026\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This position located in Newark, DE and you must be local and willing to work onsite to be considered.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This is not an engineering position and a background in robotics or engineering is not required.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitoring and safely assisting mobile service robots in a hospital environment\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prioritizing the customer experience, ensuring their expectations are always met or exceeded\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Communicating with hospital staff and, occasionally, the public regarding robot operation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A good candidate would be, at minimum:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A high school graduate or possess a GED\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Organized: you can juggle and make progress on multiple tasks simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to lift up to 40 pounds\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate would be:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Extraverted: you can strike up a conversation with anyone and everyone loves your presence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate about healthcare and technology coming together to help people\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,\u0026amp;nbsp; national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4058385003,"name":"051-Field Operations ","child_ids":[],"parent_id":null}],"offices":[{"id":4032780003,"name":"Newark, DE","location":"Newark, Delaware, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8162134003/ai_opt_out"}],"meta":{"total":13}}