{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4130709009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4086109009,"location":{"name":"Palm Beach Gardens, FL "},"metadata":null,"id":4130709009,"updated_at":"2026-05-29T10:53:04-04:00","requisition_id":"81","title":"After Hours Service Manager","company_name":"Dedicated IT","first_published":"2026-05-11T20:13:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1 data-section-id=\u0026quot;1l1ipg2\u0026quot; data-start=\u0026quot;1014\u0026quot; data-end=\u0026quot;1043\u0026quot;\u0026gt;After-Hours Service Manager\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;Palm Beach Gardens, FL\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Monday through Friday \u0026lt;strong\u0026gt;1 PM to 10 PM\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;$80,000 - $105,000 annually \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;Up to 10% - May travel to client sites (need-based – Multi-day travel may be needed)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Promotion Path\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;Service Delivery Manager, Account Manager\u0026lt;/p\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;172m1pp\u0026quot; data-start=\u0026quot;1044\u0026quot; data-end=\u0026quot;1066\u0026quot;\u0026gt;Mission of the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;1068\u0026quot; data-end=\u0026quot;1276\u0026quot;\u0026gt;The After-Hours Service Manager is responsible for transforming the after-hours support function into a highly trusted, process-driven, and operationally aligned extension of the daytime service organization.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1737\u0026quot;\u0026gt;This leader will elevate technical execution, accountability, collaboration, and service quality across nights and weekends while building strong cross-functional trust with daytime service teams. Success in this role is measured by improved operational efficiency, increased technician performance, stronger process adherence, reduced service friction between shifts, and the establishment of after-hours as a proactive force multiplier for the organization.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-start=\u0026quot;1739\u0026quot; data-end=\u0026quot;1742\u0026quot;\u0026gt;\n\u0026lt;h1 data-section-id=\u0026quot;1mw8gf5\u0026quot; data-start=\u0026quot;1744\u0026quot; data-end=\u0026quot;1766\u0026quot;\u0026gt;Job Scorecard\u0026lt;/h1\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1b6h1e6\u0026quot; data-start=\u0026quot;1768\u0026quot; data-end=\u0026quot;1789\u0026quot;\u0026gt;Accountability #1:\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;3y343y\u0026quot; data-start=\u0026quot;1790\u0026quot; data-end=\u0026quot;1834\u0026quot;\u0026gt;Build a High-Performance After-Hours Team\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;167hxg1\u0026quot; data-start=\u0026quot;1836\u0026quot; data-end=\u0026quot;1855\u0026quot;\u0026gt;Outcomes / KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1856\u0026quot; data-end=\u0026quot;2368\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ezqmme\u0026quot; data-start=\u0026quot;1856\u0026quot; data-end=\u0026quot;2001\u0026quot;\u0026gt;Increase A-player density on the after-hours team by 30%+ within 12 months through coaching, accountability, hiring, and performance management\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ju2icl\u0026quot; data-start=\u0026quot;2002\u0026quot; data-end=\u0026quot;2054\u0026quot;\u0026gt;Conduct bi-weekly 1:1s with 100% of direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1scq2e5\u0026quot; data-start=\u0026quot;2055\u0026quot; data-end=\u0026quot;2114\u0026quot;\u0026gt;Maintain documented development plans for all technicians\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;194dq3s\u0026quot; data-start=\u0026quot;2115\u0026quot; data-end=\u0026quot;2213\u0026quot;\u0026gt;Reduce repeat technician performance issues through structured coaching and clear accountability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17sjjac\u0026quot; data-start=\u0026quot;2214\u0026quot; data-end=\u0026quot;2289\u0026quot;\u0026gt;Improve technician QA audit scores to established departmental benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3q0wmi\u0026quot; data-start=\u0026quot;2290\u0026quot; data-end=\u0026quot;2368\u0026quot;\u0026gt;Maintain full staffing readiness and scheduling coverage for nights/weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;f26lga\u0026quot; data-start=\u0026quot;2370\u0026quot; data-end=\u0026quot;2386\u0026quot;\u0026gt;Deliverables\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2387\u0026quot; data-end=\u0026quot;2547\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11c7nj3\u0026quot; data-start=\u0026quot;2387\u0026quot; data-end=\u0026quot;2421\u0026quot;\u0026gt;Performance management framework\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lsrlgy\u0026quot; data-start=\u0026quot;2422\u0026quot; data-end=\u0026quot;2464\u0026quot;\u0026gt;Technician scorecards and coaching plans\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mq9r7t\u0026quot; data-start=\u0026quot;2465\u0026quot; data-end=\u0026quot;2505\u0026quot;\u0026gt;Structured onboarding/training roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;i83dtg\u0026quot; data-start=\u0026quot;2506\u0026quot; data-end=\u0026quot;2547\u0026quot;\u0026gt;Succession and staffing recommendations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;2549\u0026quot; data-end=\u0026quot;2552\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1b6h1il\u0026quot; data-start=\u0026quot;2554\u0026quot; data-end=\u0026quot;2575\u0026quot;\u0026gt;Accountability #2:\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;l41ciy\u0026quot; data-start=\u0026quot;2576\u0026quot; data-end=\u0026quot;2644\u0026quot;\u0026gt;Establish Operational Trust Between After-Hours and Daytime Teams\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;167hxg1\u0026quot; data-start=\u0026quot;2646\u0026quot; data-end=\u0026quot;2665\u0026quot;\u0026gt;Outcomes / KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2666\u0026quot; data-end=\u0026quot;3056\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ccwow8\u0026quot; data-start=\u0026quot;2666\u0026quot; data-end=\u0026quot;2765\u0026quot;\u0026gt;Achieve measurable improvement in daytime team satisfaction and confidence in after-hours support\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xfcdnw\u0026quot; data-start=\u0026quot;2766\u0026quot; data-end=\u0026quot;2841\u0026quot;\u0026gt;Reduce avoidable ticket reopen rates and after-hours remediation failures\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dcs0v1\u0026quot; data-start=\u0026quot;2842\u0026quot; data-end=\u0026quot;2918\u0026quot;\u0026gt;Establish standardized cross-shift communication and escalation procedures\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nr2ql9\u0026quot; data-start=\u0026quot;2919\u0026quot; data-end=\u0026quot;2992\u0026quot;\u0026gt;Improve first-pass resolution quality for after-hours handled incidents\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1w4fs2h\u0026quot; data-start=\u0026quot;2993\u0026quot; data-end=\u0026quot;3056\u0026quot;\u0026gt;Eliminate undocumented or improperly transitioned escalations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;f26lga\u0026quot; data-start=\u0026quot;3058\u0026quot; data-end=\u0026quot;3074\u0026quot;\u0026gt;Deliverables\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3075\u0026quot; data-end=\u0026quot;3279\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1awemeq\u0026quot; data-start=\u0026quot;3075\u0026quot; data-end=\u0026quot;3123\u0026quot;\u0026gt;Standardized overnight/daytime handoff process\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o6e8vt\u0026quot; data-start=\u0026quot;3124\u0026quot; data-end=\u0026quot;3173\u0026quot;\u0026gt;Cross-functional operational alignment meetings\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1t74x9j\u0026quot; data-start=\u0026quot;3174\u0026quot; data-end=\u0026quot;3221\u0026quot;\u0026gt;Shared escalation and communication standards\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7l7aqm\u0026quot; data-start=\u0026quot;3222\u0026quot; data-end=\u0026quot;3279\u0026quot;\u0026gt;Trust-building collaboration initiatives between shifts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3281\u0026quot; data-end=\u0026quot;3284\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1b6h1fw\u0026quot; data-start=\u0026quot;3286\u0026quot; data-end=\u0026quot;3307\u0026quot;\u0026gt;Accountability #3:\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1dc1df2\u0026quot; data-start=\u0026quot;3308\u0026quot; data-end=\u0026quot;3373\u0026quot;\u0026gt;Drive Service Quality, Process Adherence \u0026amp;amp; Technical Execution\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;167hxg1\u0026quot; data-start=\u0026quot;3375\u0026quot; data-end=\u0026quot;3394\u0026quot;\u0026gt;Outcomes / KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3395\u0026quot; data-end=\u0026quot;3734\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1662ggm\u0026quot; data-start=\u0026quot;3395\u0026quot; data-end=\u0026quot;3448\u0026quot;\u0026gt;Increase after-hours billable utilization by 30–50%\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;21fj7p\u0026quot; data-start=\u0026quot;3449\u0026quot; data-end=\u0026quot;3508\u0026quot;\u0026gt;Improve SLA compliance and ticket progression consistency\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pu366g\u0026quot; data-start=\u0026quot;3509\u0026quot; data-end=\u0026quot;3576\u0026quot;\u0026gt;Increase documentation accuracy and SOP adherence across the team\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;106338w\u0026quot; data-start=\u0026quot;3577\u0026quot; data-end=\u0026quot;3651\u0026quot;\u0026gt;Reduce incidents caused by improper troubleshooting or process deviation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x2hqc0\u0026quot; data-start=\u0026quot;3652\u0026quot; data-end=\u0026quot;3734\u0026quot;\u0026gt;Improve board hygiene, ticket categorization accuracy, and time entry compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;f26lga\u0026quot; data-start=\u0026quot;3736\u0026quot; data-end=\u0026quot;3752\u0026quot;\u0026gt;Deliverables\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3753\u0026quot; data-end=\u0026quot;3938\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11o6mc3\u0026quot; data-start=\u0026quot;3753\u0026quot; data-end=\u0026quot;3795\u0026quot;\u0026gt;Weekly QA and operational review cadence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lrxgbm\u0026quot; data-start=\u0026quot;3796\u0026quot; data-end=\u0026quot;3828\u0026quot;\u0026gt;Ticket quality audit reporting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tcaq6s\u0026quot; data-start=\u0026quot;3829\u0026quot; data-end=\u0026quot;3881\u0026quot;\u0026gt;SOP reinforcement and process training initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1xyflmb\u0026quot; data-start=\u0026quot;3882\u0026quot; data-end=\u0026quot;3938\u0026quot;\u0026gt;Operational performance dashboards and trend reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;3940\u0026quot; data-end=\u0026quot;3943\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1b6h1d7\u0026quot; data-start=\u0026quot;3945\u0026quot; data-end=\u0026quot;3966\u0026quot;\u0026gt;Accountability #4:\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;79t2zp\u0026quot; data-start=\u0026quot;3967\u0026quot; data-end=\u0026quot;4024\u0026quot;\u0026gt;Optimize Overnight \u0026amp;amp; Weekend Operational Effectiveness\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;167hxg1\u0026quot; data-start=\u0026quot;4026\u0026quot; data-end=\u0026quot;4045\u0026quot;\u0026gt;Outcomes / KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4046\u0026quot; data-end=\u0026quot;4417\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b34jaj\u0026quot; data-start=\u0026quot;4046\u0026quot; data-end=\u0026quot;4113\u0026quot;\u0026gt;Increase proactive overnight/weekend maintenance completion rates\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;535oj2\u0026quot; data-start=\u0026quot;4114\u0026quot; data-end=\u0026quot;4199\u0026quot;\u0026gt;Expand after-hours ownership of operational work that reduces daytime team workload\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16q3y6c\u0026quot; data-start=\u0026quot;4200\u0026quot; data-end=\u0026quot;4278\u0026quot;\u0026gt;Improve efficiency of overnight project execution and maintenance activities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hejqz1\u0026quot; data-start=\u0026quot;4279\u0026quot; data-end=\u0026quot;4346\u0026quot;\u0026gt;Reduce backlog carryover from after-hours into daytime operations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8asfbo\u0026quot; data-start=\u0026quot;4347\u0026quot; data-end=\u0026quot;4417\u0026quot;\u0026gt;Ensure consistent coverage readiness during critical support windows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;f26lga\u0026quot; data-start=\u0026quot;4419\u0026quot; data-end=\u0026quot;4435\u0026quot;\u0026gt;Deliverables\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4436\u0026quot; data-end=\u0026quot;4631\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;umsekw\u0026quot; data-start=\u0026quot;4436\u0026quot; data-end=\u0026quot;4475\u0026quot;\u0026gt;Overnight operational execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tcwm5x\u0026quot; data-start=\u0026quot;4476\u0026quot; data-end=\u0026quot;4520\u0026quot;\u0026gt;Weekend maintenance coordination framework\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;18ss4gw\u0026quot; data-start=\u0026quot;4521\u0026quot; data-end=\u0026quot;4569\u0026quot;\u0026gt;Resource and coverage planning recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;s9tjst\u0026quot; data-start=\u0026quot;4570\u0026quot; data-end=\u0026quot;4631\u0026quot;\u0026gt;Capacity utilization reporting and optimization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;4633\u0026quot; data-end=\u0026quot;4636\u0026quot;\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1b6h1ai\u0026quot; data-start=\u0026quot;4638\u0026quot; data-end=\u0026quot;4659\u0026quot;\u0026gt;Accountability #5:\u0026lt;/h2\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1r31bvd\u0026quot; data-start=\u0026quot;4660\u0026quot; data-end=\u0026quot;4723\u0026quot;\u0026gt;Lead Continuous Improvement \u0026amp;amp; Cross-Functional Collaboration\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;167hxg1\u0026quot; data-start=\u0026quot;4725\u0026quot; data-end=\u0026quot;4744\u0026quot;\u0026gt;Outcomes / KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4745\u0026quot; data-end=\u0026quot;5130\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;zdbi10\u0026quot; data-start=\u0026quot;4745\u0026quot; data-end=\u0026quot;4829\u0026quot;\u0026gt;Identify and implement operational improvements that reduce friction between teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;75jwlu\u0026quot; data-start=\u0026quot;4830\u0026quot; data-end=\u0026quot;4902\u0026quot;\u0026gt;Create measurable gains in service efficiency and workflow consistency\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dchjsn\u0026quot; data-start=\u0026quot;4903\u0026quot; data-end=\u0026quot;5000\u0026quot;\u0026gt;Partner effectively with Service Delivery Managers and leadership on organizational initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2bgmci\u0026quot; data-start=\u0026quot;5001\u0026quot; data-end=\u0026quot;5067\u0026quot;\u0026gt;Develop scalable operational processes supporting company growth\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1stpdlq\u0026quot; data-start=\u0026quot;5068\u0026quot; data-end=\u0026quot;5130\u0026quot;\u0026gt;Improve communication transparency across service operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;f26lga\u0026quot; data-start=\u0026quot;5132\u0026quot; data-end=\u0026quot;5148\u0026quot;\u0026gt;Deliverables\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;5149\u0026quot; data-end=\u0026quot;5318\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;138ezb8\u0026quot; data-start=\u0026quot;5149\u0026quot; data-end=\u0026quot;5182\u0026quot;\u0026gt;Process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;74f66o\u0026quot; data-start=\u0026quot;5183\u0026quot; data-end=\u0026quot;5221\u0026quot;\u0026gt;Cross-department collaboration plans\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;h49l0i\u0026quot; data-start=\u0026quot;5222\u0026quot; data-end=\u0026quot;5252\u0026quot;\u0026gt;Operational health reporting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10qxi5x\u0026quot; data-start=\u0026quot;5253\u0026quot; data-end=\u0026quot;5318\u0026quot;\u0026gt;Recommendations for tooling, workflow, and service optimization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-start=\u0026quot;5320\u0026quot; data-end=\u0026quot;5323\u0026quot;\u0026gt;\n\u0026lt;h1 data-section-id=\u0026quot;1lsnxru\u0026quot; data-start=\u0026quot;5325\u0026quot; data-end=\u0026quot;5348\u0026quot;\u0026gt;Critical Competencies\u0026lt;/h1\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;o68ku1\u0026quot; data-start=\u0026quot;5350\u0026quot; data-end=\u0026quot;5380\u0026quot;\u0026gt;Leadership \u0026amp;amp; Accountability\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;5381\u0026quot; data-end=\u0026quot;5583\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jp5vlh\u0026quot; data-start=\u0026quot;5381\u0026quot; data-end=\u0026quot;5454\u0026quot;\u0026gt;Holds teams to high standards while maintaining strong morale and trust\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nbfiav\u0026quot; data-start=\u0026quot;5455\u0026quot; data-end=\u0026quot;5524\u0026quot;\u0026gt;Comfortable addressing underperformance directly and professionally\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1iw8ta1\u0026quot; data-start=\u0026quot;5525\u0026quot; data-end=\u0026quot;5583\u0026quot;\u0026gt;Creates clear expectations and accountability structures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;171hcx8\u0026quot; data-start=\u0026quot;5585\u0026quot; data-end=\u0026quot;5614\u0026quot;\u0026gt;Cross-Functional Influence\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;5615\u0026quot; data-end=\u0026quot;5777\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1r0ixmx\u0026quot; data-start=\u0026quot;5615\u0026quot; data-end=\u0026quot;5689\u0026quot;\u0026gt;Builds credibility and trust with technical and operational stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1krrzg0\u0026quot; data-start=\u0026quot;5690\u0026quot; data-end=\u0026quot;5725\u0026quot;\u0026gt;Navigates conflict constructively\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13kx7kh\u0026quot; data-start=\u0026quot;5726\u0026quot; data-end=\u0026quot;5777\u0026quot;\u0026gt;Drives alignment across multiple teams and shifts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1lwcdrr\u0026quot; data-start=\u0026quot;5779\u0026quot; data-end=\u0026quot;5804\u0026quot;\u0026gt;Operational Discipline\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;5805\u0026quot; data-end=\u0026quot;5975\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1nnbyws\u0026quot; data-start=\u0026quot;5805\u0026quot; data-end=\u0026quot;5908\u0026quot;\u0026gt;Strong understanding of SLA management, queue management, escalation flow, and MSP service operations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rh30x8\u0026quot; data-start=\u0026quot;5909\u0026quot; data-end=\u0026quot;5975\u0026quot;\u0026gt;Process-oriented with strong attention to detail and consistency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;18zczvv\u0026quot; data-start=\u0026quot;5977\u0026quot; data-end=\u0026quot;6007\u0026quot;\u0026gt;Coaching \u0026amp;amp; Team Development\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;6008\u0026quot; data-end=\u0026quot;6138\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lnbl1w\u0026quot; data-start=\u0026quot;6008\u0026quot; data-end=\u0026quot;6073\u0026quot;\u0026gt;Develops technicians through structured feedback and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ptoyf2\u0026quot; data-start=\u0026quot;6074\u0026quot; data-end=\u0026quot;6138\u0026quot;\u0026gt;Identifies skill gaps and creates actionable improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 data-section-id=\u0026quot;1gmttxo\u0026quot; data-start=\u0026quot;6140\u0026quot; data-end=\u0026quot;6173\u0026quot;\u0026gt;Continuous Improvement Mindset\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-start=\u0026quot;6174\u0026quot; data-end=\u0026quot;6282\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gzewdk\u0026quot; data-start=\u0026quot;6174\u0026quot; data-end=\u0026quot;6213\u0026quot;\u0026gt;Identifies inefficiencies proactively\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n3w85n\u0026quot; data-start=\u0026quot;6214\u0026quot; data-end=\u0026quot;6282\u0026quot;\u0026gt;Creates scalable operational solutions rather than temporary fixes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High School Diploma / GED\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ Years of MSP experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in leadership or supervisory role within the MSP industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SalesForce, ConnectWise, NinjaOne, ITGlue, or similar PSA/RMM/KB Tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior accountability for client satisfaction, SLA performance, or team metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting healthcare or compliance-driven clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure to client-facing service meetings or reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL familiarity or service management framework exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing international or remote teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015798009,"name":"After Hours Service","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4163620009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4097775009,"location":{"name":"Dedicated IT"},"metadata":null,"id":4163620009,"updated_at":"2026-04-24T14:52:39-04:00","requisition_id":"87","title":"Don't see your perfect role? Get on our radar here!","company_name":"Dedicated IT","first_published":"2026-03-02T17:37:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Join Our Growing Team at Dedicated IT - The \u0026quot;We Don\u0026#39;t Want to Miss You\u0026quot; Opportunity\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Let\u0026#39;s Do Good Things With Good People\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we know that exceptional talent comes in many forms, and sometimes the perfect role for you hasn\u0026#39;t been created or posted yet. That\u0026#39;s why we\u0026#39;ve created this open door\u0026amp;nbsp;to explore working together.\u0026amp;nbsp;We don\u0026#39;t want to miss out on amazing people who could help shape our future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As healthcare\u0026#39;s trusted IT partner and one of the top 5 privately-owned MSPs in the U.S., we\u0026#39;re always growing, evolving, and creating new roles. If you\u0026#39;re passionate about healthcare technology, driven by excellence, and don\u0026#39;t see a current opening that matches your unique skill set,\u0026amp;nbsp;this is your chance to introduce yourself.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why Consider This Non-Traditional Path?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Some of our most valuable team members came to us through unexpected routes. Perhaps you have a blend of technical and soft skills that doesn\u0026#39;t fit neatly into a traditional job description. Maybe you\u0026#39;re making a career transition and see potential to apply your transferable skills in our healthcare IT environment. Or you might be looking ahead to us being the #1 privately-owned MSP and you want to be part of that journey.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Innovative Problem-Solvers\u0026lt;/strong\u0026gt;: People who approach challenges with creativity and resilience\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Relationship Builders\u0026lt;/strong\u0026gt;: Individuals who naturally connect with clients and colleagues\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Growth Mindsets\u0026lt;/strong\u0026gt;: Professionals eager to learn, adapt, and evolve alongside us\u0026lt;br\u0026gt;• \u0026lt;strong\u0026gt;Mission Driven\u0026lt;/strong\u0026gt;: Those passionate about supporting both their teammates and patient outcomes through our clients\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Cultural Amplifiers and Expanders\u0026lt;/strong\u0026gt;: Team members who will strengthen our values-driven environment and bring new perspectives\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Our Promise to You:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you reach out through this channel, we commit to:\u0026lt;br\u0026gt;• Thoughtfully reviewing your application\u0026lt;br\u0026gt;• Considering where your talents might fit our current or future needs\u0026lt;br\u0026gt;• Keeping your information on file for emerging opportunities\u0026lt;br\u0026gt;• Providing a timely response to your application\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How This Works:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In your application, tell us:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;What excites you about Dedicated IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your key strengths and how they might benefit our team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The type of role you envision for yourself\u0026amp;nbsp;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Think about what function/responsibilities you\u0026#39;d like to have, where\u0026amp;nbsp;you\u0026#39;d like to work, how you\u0026#39;d make an impact, and how you\u0026#39;d like to grow with us\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How you embody our core values of Collaboration, Ownership, Dedication, and Empathy\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;We Invest in Our People\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Remember, at Dedicated IT, we prioritize both your professional AND personal success. We support career development, advancement opportunities, continued education, and genuine work-life balance. Our people-centric culture isn\u0026#39;t just talk -\u0026amp;nbsp;it\u0026#39;s why we\u0026#39;re an employer of choice in the Managed Services world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to join a team that might not have your perfect role today, but doesn\u0026#39;t want to miss the chance to connect with you? Apply now and let\u0026#39;s explore possibilities together!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Learn more about Dedicated IT through our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/posts/?feedView=all\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Overview/Working-at-Dedicated-IT-EI_IE2254858.11,23.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;Glassdoor\u0026lt;/a\u0026gt; pages.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015800009,"name":"Recruiting","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4245685009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4143440009,"location":{"name":"Bozeman, MT"},"metadata":null,"id":4245685009,"updated_at":"2026-05-18T14:19:42-04:00","requisition_id":"93","title":"Hybrid IT Support Technician II - Bozeman, MT","company_name":"Dedicated IT","first_published":"2026-05-18T14:19:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Position Summary\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Bozeman, MT\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Schedule: \u0026lt;/strong\u0026gt;Hybrid schedule, 2 half-days per week onsite and the rest of the week from home\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt; $55,000-$65,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Support Technician II at Dedicated IT, you’ll help our healthcare clients manage their technology, support their employees, and respond to day-to-day support needs. Working within the Dedicated IT Service Desk, you’ll gain hands-on experience supporting systems of all shapes and sizes across the healthcare industry while also providing periodic onsite support for a client in the Bozeman area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can expect to be equipped with modern hardware, tools that help automate and improve the support experience, and systems that help you continue leveling up your technical skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support Technician IIs are customer-oriented problem-solvers who provide fast, accurate, and professional technical support. This role primarily focuses on fielding incoming calls, assisting with emailed tickets, resolving support issues within SLA, and mentoring teammates. As part of Dedicated IT’s core technical team, you’ll support a wide variety of client environments and solve technical problems through ownership, strong documentation, and creative problem-solving.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;We Are Looking for Candidates That Embody Our Core Values:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaborate:\u0026lt;/strong\u0026gt; Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own:\u0026lt;/strong\u0026gt; Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated:\u0026lt;/strong\u0026gt; Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Empathize:\u0026lt;/strong\u0026gt; See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;Functions of a Support Technician - Level 2\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handle support tickets and resolve client issues within SLA requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Field incoming calls and assist with emailed tickets as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with clients, the Service Delivery Manager, Team Lead, Escalation Engineer, and POD teammates to provide top-quality service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on a variety of basic to complex issues requested by end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create tickets, document detailed notes, and accurately track time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update technical documentation in the appropriate system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and work email tickets when not answering calls or when requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate requests or tickets with detailed notes, attempted remediations, and recommended next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, mentor, and assist Support Technician I teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify possible major incidents and notify the Team Lead or Service Delivery Manager immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find alternative workarounds when established procedures do not resolve the issue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train users on supported software and hardware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with business line software installation and related infrastructure or end-user services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with vendors for client-related support ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all cases are followed up on in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and professional updates to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in training new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on client projects with fCIO and POD teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide periodic onsite support for the Bozeman client environment as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities \u0026amp;amp; Technical Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desktop Support:\u0026lt;/strong\u0026gt; Provide support for workstation hardware, Windows/Mac OS, mobile devices, desk phones, headsets, printers, scanners, and common end-user technology.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Microsoft 365 Administration \u0026amp;amp; Troubleshooting:\u0026lt;/strong\u0026gt; Support SharePoint, OneDrive, Microsoft 365, MFA, and related collaboration tools.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Support Ticket Management:\u0026lt;/strong\u0026gt; Resolve and document support tickets efficiently, with clear notes, accurate time tracking, and strong client communication.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Network \u0026amp;amp; Connectivity:\u0026lt;/strong\u0026gt; Troubleshoot DNS, DHCP, VPN, firewall connectivity, routing and switching basics, and wireless access points.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Windows \u0026amp;amp; Server Support:\u0026lt;/strong\u0026gt; Support Windows environments, virtual servers, Active Directory, NTFS permissions, file permissions, and related infrastructure needs.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Healthcare Application Support:\u0026lt;/strong\u0026gt; Assist with medical client environments, EMR/EHR application support, vendor coordination, and HIPAA-aware support practices.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;End-User Training \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Train users on supported hardware and software while helping junior technicians grow through mentoring and knowledge sharing.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Executive Support \u0026amp;amp; Professional Demeanor:\u0026lt;/strong\u0026gt; Provide responsive, professional support to executive and senior leadership users when needed.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Onsite Client Support:\u0026lt;/strong\u0026gt; Periodically visit the Bozeman client site to assist with hands-on support needs, hardware troubleshooting, equipment setup, vendor coordination, and client-facing technical support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intermediate to advanced experience supporting and troubleshooting:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation hardware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows/Mac OS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile devices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MFA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desk phones and headsets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printers and scanners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SharePoint, OneDrive, and Microsoft 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS/DHCP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NTFS and file permissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Firewall/VPN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network infrastructure, including routing, switching, and wireless access points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business line software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical software, EMR/EHR systems, and healthcare technology environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional required skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems without specific step-by-step guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain technical information in simple terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of support tools, techniques, and technology used to provide client services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong typing skills for quick and accurate service ticket documentation, 50 WPM preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical writing and documentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with vendor support contacts to resolve equipment and software issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High School Diploma or GED required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years in a previous helpdesk or relevant advanced technical role \u0026lt;strong\u0026gt;required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior Managed Service Provider (MSP) experience \u0026lt;strong\u0026gt;required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior Healthcare IT experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ConnectWise experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting medical clients, EMR systems, and HIPAA-aware environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred: CompTIA A+, Network+, Security+, Cisco, Microsoft certifications, or equivalent relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K plus company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9 paid company holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 weeks PTO plus 1 week sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for growth and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People-focused culture with a supportive, collaborative team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role periodically requires onsite fieldwork involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015792009,"name":"MidMarket Service","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4054134009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4036550009,"location":{"name":"Richmond, KY"},"metadata":null,"id":4054134009,"updated_at":"2026-06-06T13:39:38-04:00","requisition_id":"13","title":"Hybrid IT Support Technician II - Richmond, KY","company_name":"Dedicated IT","first_published":"2026-04-08T17:25:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Richmond, KY\u0026amp;nbsp; Zip Code: 40475\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Schedule: \u0026lt;/strong\u0026gt;Hybrid schedule, 1 day per week average onsite time with client in Richmond. Possibility of evolving into full-time onsite role\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Salary:\u0026lt;/strong\u0026gt; $60,000 - $70,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Support Technician II at Dedicated IT, you’ll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you’ll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you’ll have what you need to deliver an exceptional support experience while continually developing your technical skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support. You’ll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you’ll help a diverse range of clients with creative solutions to technical challenges—making a real impact in their daily operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Are Looking for Candidates That Embody Our Core Values:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Own:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Dedicated:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Empathize:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities for Support Technician - Level 2\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve client issues through support tickets, meeting SLA requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackle a range of issues, from basic to complex, as requested by end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document detailed notes, track time accurately, and update technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor teammates and train users on supported software and hardware.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and communicate potential major incidents to the Team Lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and create workarounds when standard procedures don’t apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with software installations and vendor management for client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain timely case follow-up and keep clients updated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on client projects with the fCIO and POD Teammates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities \u0026amp;amp; Technical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Desktop Support\u0026lt;/strong\u0026gt;: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;O365 Administration \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Ticket Management\u0026lt;/strong\u0026gt;: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Network \u0026amp;amp; Connectivity\u0026lt;/strong\u0026gt;: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Windows \u0026amp;amp; Virtual Server Support\u0026lt;/strong\u0026gt;: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMR/EHR Vendor Coordination\u0026lt;/strong\u0026gt;: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-User Training \u0026amp;amp; Mentorship\u0026lt;/strong\u0026gt;: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Collaboration \u0026amp;amp; Mentorship\u0026lt;/strong\u0026gt;: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Support \u0026amp;amp; Professional Demeanor\u0026lt;/strong\u0026gt;: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently. \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Minimum Education\u0026lt;/strong\u0026gt;: High School Diploma or GED required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications\u0026lt;/strong\u0026gt;: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;: 2-3 years in a helpdesk or similar advanced technical role, required.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Prior experience in a Managed Service Provider (MSP),\u0026amp;nbsp;required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare IT Experience\u0026lt;/strong\u0026gt;: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Health Benefits\u0026lt;/strong\u0026gt;: Including medical, dental, and vision coverage to keep you and your family well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401K with Company Match\u0026lt;/strong\u0026gt;: Start planning for your future with our competitive retirement savings plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Time Off\u0026lt;/strong\u0026gt;: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Growth\u0026lt;/strong\u0026gt;: Take advantage of ongoing learning and development opportunities to advance your career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People-Focused Culture\u0026lt;/strong\u0026gt;: Join a team that values work-life balance and a supportive, collaborative environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015792009,"name":"MidMarket Service","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4246695009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4144058009,"location":{"name":"Palm Beach Gardens, Florida"},"metadata":null,"id":4246695009,"updated_at":"2026-05-15T10:21:09-04:00","requisition_id":"95","title":"IT Operations Coordinator","company_name":"Dedicated IT","first_published":"2026-05-15T10:21:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Position Summary\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position:\u0026lt;/strong\u0026gt; Information Operations Coordinator\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Full-time at client office\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Schedule:\u0026lt;/strong\u0026gt; Monday through Friday, 8 AM to 5 PM\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt; $60,000-$70,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Information Operations Coordinator at Dedicated IT, you’ll help ensure every facility and user has reliable, ready-to-use technology. This role owns day-to-day IT support, procurement coordination, device lifecycle execution, and operational follow-through from start to finish.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, execution-focused role for someone who is organized, responsive, and comfortable keeping multiple moving pieces on track. You’ll support users, manage IT tickets, coordinate equipment requests, prepare devices, maintain inventory, work with vendors, and make sure facilities receive the technology support they need without delays, bottlenecks, or surprises.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person for this role has strong follow-through, clear communication, and a practical troubleshooting mindset. You do not need to be a deep engineer or architect, but you do need to be dependable, organized, and able to own IT operations work through completion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;We Are Looking for Candidates That Embody Our Core Values:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaborate:\u0026lt;/strong\u0026gt; Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own:\u0026lt;/strong\u0026gt; Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated:\u0026lt;/strong\u0026gt; Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Empathize:\u0026lt;/strong\u0026gt; See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;Mission of the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ensure every facility and user has reliable, ready-to-use technology by owning IT support, procurement, and device lifecycle execution end-to-end with zero bottlenecks, minimal downtime, and no surprises.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Outcomes for Success\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Within 12 months, a successful Information Operations Coordinator will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain consistently strong ticket resolution performance with minimal backlog and strong user satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver seamless IT procurement and fulfillment with no delays impacting operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all new hires are fully equipped and operational on Day 1\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate inventory, documentation, and zero unknowns in their scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be recognized by facility leadership as a responsive, dependable IT partner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Core Competencies\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership mentality:\u0026lt;/strong\u0026gt; Follows tasks through to completion without dropping balls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational discipline:\u0026lt;/strong\u0026gt; Organized, detail-oriented, and process-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Responsiveness and urgency:\u0026lt;/strong\u0026gt; Moves quickly without sacrificing accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication clarity:\u0026lt;/strong\u0026gt; Provides proactive updates and avoids surprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-solving:\u0026lt;/strong\u0026gt; Uses practical, resourceful troubleshooting to keep work moving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor and stakeholder coordination:\u0026lt;/strong\u0026gt; Keeps people aligned and work progressing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Key Accountabilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;IT Ticket Resolution:\u0026lt;/strong\u0026gt; Own timely, accurate resolution of IT tickets across facilities and companies.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware, software, access, and connectivity issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the ticketing system as the system of record for all work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure tickets are properly documented, updated, and closed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate appropriately when additional support is needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong ticket hygiene, clear notes, and timely user updates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;IT Procurement \u0026amp;amp; Fulfillment:\u0026lt;/strong\u0026gt; Own the full procurement lifecycle using established processes. This is execution-focused procurement, not strategic sourcing.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage intake of equipment and service requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source vendor pricing and coordinate with approved vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process purchase requests and place orders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track shipments through delivery and confirm receipt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure facilities receive what they need without operational delays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders updated on request status, timing, and any risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Device Lifecycle \u0026amp;amp; New Hire Readiness:\u0026lt;/strong\u0026gt; Own the lifecycle of user technology from preparation through replacement.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and deploy devices for new hires to support Day 1 readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage repairs, replacements, upgrades, and equipment swaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute device refresh cycles on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure users always have functional, reliable equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate equipment needs with facility leaders and internal IT teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Rigor:\u0026lt;/strong\u0026gt; Maintain control and visibility across all owned work.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep tickets, orders, and tasks moving to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate inventory and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track commitments and follow through without repeated reminders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify aging items, blockers, and risks early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate risks with clear context and recommended next steps\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Partnership \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt; Act as the trusted IT contact for facilities and internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate proactively with clear expectations and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build credibility with facility leadership and staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate effectively with the remote IT team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate issues early with context, urgency, and possible solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a professional, service-minded presence with users and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Role Scope\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on and execution-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mix of IT support, coordination, procurement, and device lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-driven with high accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused on follow-through, visibility, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A purely strategic IT leadership position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A people-management-heavy role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep engineering or architecture role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic sourcing or contract negotiation role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Technical \u0026amp;amp; Operational Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;IT Support:\u0026lt;/strong\u0026gt; Provide practical troubleshooting for user issues involving hardware, software, access, connectivity, and common business technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ticket Management:\u0026lt;/strong\u0026gt; Own ticket documentation, status updates, closure notes, escalation details, and follow-through using the ticketing system as the source of record.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Procurement Coordination:\u0026lt;/strong\u0026gt; Manage request intake, vendor pricing, purchase requests, order placement, shipment tracking, and delivery confirmation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Device Lifecycle:\u0026lt;/strong\u0026gt; Prepare, deploy, repair, replace, refresh, and track user devices to ensure employees have reliable technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Inventory \u0026amp;amp; Documentation:\u0026lt;/strong\u0026gt; Maintain accurate records for devices, orders, inventory, assignments, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Microsoft 365 Support:\u0026lt;/strong\u0026gt; Support common Microsoft 365 user needs, access questions, and collaboration tool issues where applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vendor Coordination:\u0026lt;/strong\u0026gt; Work with approved vendors to obtain pricing, place orders, resolve fulfillment issues, and keep work moving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Facility Partnership:\u0026lt;/strong\u0026gt; Support facility leaders and staff with responsive communication, clear ownership, and timely issue resolution.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Education \u0026amp;amp; Experience Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of IT support, IT coordination, or IT operations experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to IT equipment procurement or vendor coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a ticketing system environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, documentation, and follow-through skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple requests, priorities, and stakeholders at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with users, facility leaders, vendors, and internal IT teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in multi-site environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare IT experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Microsoft 365 environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting new-hire onboarding and device readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience maintaining IT inventory or asset records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as CompTIA A+, Network+, or ITIL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Work Environment \u0026amp;amp; Expectations\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full-time work at the client office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel to facilities as needed, but not routine\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodic work outside normal business hours may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must maintain confidentiality and follow HIPAA-aware practices where applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with urgency while maintaining accuracy and professionalism\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Perks \u0026amp;amp; Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K plus company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid company holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid time off and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for growth and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People-focused culture with a supportive, collaborative team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015792009,"name":"MidMarket Service","child_ids":[],"parent_id":null}],"offices":[{"id":4015270009,"name":"Palm Beach Gardens HQ","location":"Palm Beach Gardens, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4054379009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4036745009,"location":{"name":"Palm Beach Gardens, FL "},"metadata":null,"id":4054379009,"updated_at":"2026-05-21T10:47:49-04:00","requisition_id":"49","title":"IT Support Technician II - Palm Beach Gardens, FL","company_name":"Dedicated IT","first_published":"2026-01-21T09:51:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;West\u0026amp;nbsp;Palm Beach, FL\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Schedule:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. Hybrid schedule available after 90 days\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$55,000 – $65,000 / year\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support Technician II’s are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1.  Support Technician II\u0026#39;s are considered DIT’s core technical team that support a large variety of clients, solving their technical problems through creative problem solving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Are Looking for Candidates That Embody Our Core Values:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Own:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Dedicated:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Empathize:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Functions of Support Technician - Level 2\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Handle support tickets and work to resolve client issues within SLA times\u0026lt;br\u0026gt;• Work with team, Service Delivery Manager, and Team Lead to provide top quality service\u0026lt;br\u0026gt;• Work on a variety of basic to complex issues requested by end users \u0026lt;br\u0026gt;• Create tickets, document detailed notes, and accurately tracking time \u0026lt;br\u0026gt;• Update technical documentation in system\u0026lt;br\u0026gt;• Own and work email tickets when not answering calls or when requested \u0026lt;br\u0026gt;• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions \u0026lt;br\u0026gt;• Train/Mentor and Assist Support Technician I\u0026#39;s\u0026lt;br\u0026gt;• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately  \u0026lt;br\u0026gt;• Find alternative workarounds to problems when established procedures fail \u0026lt;br\u0026gt;• Train users in supported software \u0026amp;amp; hardware \u0026lt;br\u0026gt;• Assist clients with the installation of business line software and related services for infrastructure or end-user\u0026lt;br\u0026gt;• Vendor management for client related support ticket resolution \u0026lt;br\u0026gt;• Ensuring all cases are followed up on in a timely manner\u0026lt;br\u0026gt;• Provide timely updates to clients\u0026lt;br\u0026gt;• Assist in training new employees \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Technical Skills Required \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Ability to solve problems without specific instructional guidance \u0026lt;br\u0026gt;• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards \u0026lt;br\u0026gt;• Assist clients with the installation of business line software and related services \u0026lt;br\u0026gt;• Train users in supported software \u0026amp;amp; hardware  \u0026lt;br\u0026gt;• Work with vendor support contacts to resolve technical problems with Equipment \u0026amp;amp; software \u0026lt;br\u0026gt;• Ability to explain technical information in simple terms \u0026lt;br\u0026gt;• Intermediate to advanced experience supporting/troubleshooting:\u0026lt;br\u0026gt;o Workstation hardware \u0026lt;br\u0026gt;o Windows/Mac OS \u0026lt;br\u0026gt;o Mobile devices \u0026lt;br\u0026gt;o MFA \u0026lt;br\u0026gt;o Desk phones and headsets \u0026lt;br\u0026gt;o Printers/Scanners \u0026lt;br\u0026gt;o SharePoint/OneDrive/365 \u0026lt;br\u0026gt;o Active Directory \u0026lt;br\u0026gt;o DNS/DHCP \u0026lt;br\u0026gt;o NTFS/File permissions \u0026lt;br\u0026gt;o Firewall/VPN\u0026lt;br\u0026gt;o Network Infrastructure including R\u0026amp;amp;S and APs/WAPs\u0026lt;br\u0026gt;• Understanding of support tools, techniques, and technology used to provide client services\u0026lt;br\u0026gt;• Typing skills to ensure quick and accurate entry of service ticket details\u0026lt;br\u0026gt;o 50 WPM\u0026lt;br\u0026gt;• Technical Writing and Documenting \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Education/Experience Qualifications \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• High School Diploma/GED required.\u0026lt;br\u0026gt;• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience\u0026lt;br\u0026gt;• At least 2-3 years in a previous help desk or relevant advanced role, required.  \u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Prior MSP experience required\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Prior Healthcare IT experience preferred\u0026lt;br\u0026gt;• ConnectWise experience preferred\u0026lt;br\u0026gt;• Experience supporting medical clients, EMR, and HIPAA understanding preferred\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Perks:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Comprehensive Benefits Package\u0026lt;br\u0026gt;• 401K plus company match\u0026lt;br\u0026gt;• 9 paid company holidays\u0026lt;br\u0026gt;• 3 weeks PTO + 1 week sick leave\u0026amp;nbsp;\u0026lt;br\u0026gt;• Opportunities for growth \u0026amp;amp; development\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015792009,"name":"MidMarket Service","child_ids":[],"parent_id":null}],"offices":[{"id":4015270009,"name":"Palm Beach Gardens HQ","location":"Palm Beach Gardens, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4054349009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4036713009,"location":{"name":"Palm Beach Gardens, FL "},"metadata":null,"id":4054349009,"updated_at":"2026-06-05T09:03:27-04:00","requisition_id":"45","title":"Office Manager","company_name":"Dedicated IT","first_published":"2026-05-29T15:43:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Office Manager\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; Palm Beach Gardens, FL - Full-Time, On-Site\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt; $60,000 – $70,000 / year\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Position Overview\u0026lt;/h2\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager at Dedicated IT is the operational backbone of our growing company, a role\u0026lt;br\u0026gt;blending hospitality management, event coordination, and strategic oversight. This position is the\u0026lt;br\u0026gt;front-facing heart of the workplace, owning day-to-day office operations while supporting trade show\u0026lt;br\u0026gt;logistics, internal events, and employee experience. As company headquarters expands from 9,\u0026lt;br\u0026gt;to 25,000 sq ft, this role will be instrumental in supporting seamless scalability. It emphasizes\u0026lt;br\u0026gt;leadership, organization, and multitasking in a dynamic, fast-paced setting.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;Front-of-Office \u0026amp;amp; Daily Operations\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the office\u0026#39;s primary point of contact: greet visitors and candidates professionally,\u0026lt;br\u0026gt;manage visitor flow (including mail and packages), and maintain a welcoming, secure front\u0026lt;br\u0026gt;office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and close the office daily: tidy common areas, restock pantry and supplies, verify all\u0026lt;br\u0026gt;doors are secure and locked, confirm outgoing shipments, and address any overnight items or\u0026lt;br\u0026gt;urgent employee needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track invoices, submit receipts to Accounts Payable, and deliver checks to accounting or\u0026lt;br\u0026gt;secure them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate internal communication via Teams announcements, Microsoft Forms, and employee\u0026lt;br\u0026gt;engagement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executives and leadership with administrative needs as requested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Trade Show \u0026amp;amp; Event Coordination Support\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with any end-to-end logistics for trade shows and conferences (approximately 40 to 50\u0026lt;br\u0026gt;per year), including hotel blocks, registrations, electrical/A/V orders, booth material shipping,\u0026lt;br\u0026gt;and exhibitor deadline tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with event timelines, checklists, and coordination trackers; communicate with vendors\u0026lt;br\u0026gt;and exhibitors as directed by the Events \u0026amp;amp; Facilities Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage supply orders for event materials, maintain inventory, help assemble event materials,\u0026lt;br\u0026gt;and run event-related errands as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support budget tracking and expense documentation for events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Internal Events Planning \u0026amp;amp; Execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute employee-focused events including monthly lunches, team outings,\u0026lt;br\u0026gt;seasonal celebrations, birthday recognitions, and office morale initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle all event logistics: catering coordination, setup/breakdown, RSVP tracking, and day-of\u0026lt;br\u0026gt;support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capture event photos and team building moments; forward to the Marketing Coordinator for\u0026lt;br\u0026gt;social media use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Facilities, Vendors \u0026amp;amp; Security\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the day-to-day point of contact for facilities: track and coordinate repairs, schedule\u0026lt;br\u0026gt;vendor visits, and liaise with building management, cleaning, HVAC, security, and supply\u0026lt;br\u0026gt;vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate applicable vendor visits or office updates to the HQ team via Teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate badge and building access for employees and visitors; assist with security system\u0026lt;br\u0026gt;coordination and offboarding access changes as requested by the Human Resources team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office expansion logistics under supervisor direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Pantry, Supplies \u0026amp;amp; Procurement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage all pantry and office supply ordering on a weekly cadence using Amazon Business,\u0026lt;br\u0026gt;Walmart, Sam\u0026#39;s Club, and other vendors; maintain organized storage and adequate inventory\u0026lt;br\u0026gt;levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track pantry and supply budgets, reporting spend to the Events \u0026amp;amp; Facilities Manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Onboarding, Remote Support \u0026amp;amp; Travel\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate new hire onboarding: desk setup, badges, nameplates, welcome kits, office tours,\u0026lt;br\u0026gt;and team introductions; ensure workspace is ready before a new employee’s first day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate shipment of equipment and welcome packages for remote employees ensuring\u0026lt;br\u0026gt;they receive everything they need before their first day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Book and manage employee travel: flights, hotels, rental cars, and itineraries; assist with\u0026lt;br\u0026gt;disruptions and submit documentation to Accounts Payable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Gifts, Uniforms \u0026amp;amp; Shipping\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own client and employee gift coordination end-to-end: source, assemble gift baskets or\u0026lt;br\u0026gt;curated gifts for special occasions, manage packaging and shipping, and maintain a tracker of\u0026lt;br\u0026gt;orders and spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage uniform ordering, sizing, inventory, and distribution for relevant team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee all outbound shipping: prepare labels, coordinate carrier pickups, track deliveries,\u0026lt;br\u0026gt;and manage return shipments and international paperwork as needed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Skills \u0026amp;amp; Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 – 5+ years in office management, operations, or a similar role, with experience overseeing\u0026lt;br\u0026gt;larger spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, communication, and multitasking skills with exceptional attention to\u0026lt;br\u0026gt;detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in facilities oversight, vendor management, inventory control, and event\u0026lt;br\u0026gt;coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and resourceful approach to gift sourcing, gift basket assembly, and preparing\u0026lt;br\u0026gt;thoughtful gifts for clients and employees on special occasions or as requested.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft 365 Suite (Outlook, Word, Excel, Teams, SharePoint); familiarity\u0026lt;br\u0026gt;with Canva is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Friendly, dependable, and service-minded; able to manage sensitive or urgent situations\u0026lt;br\u0026gt;calmly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliable transportation for errands; ability to lift up to 30 lbs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality or front-of-house experience (e.g., restaurant/hotel) preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The office runs smoothly. Visitors are welcomed, supplies are stocked, and no operational ball\u0026lt;br\u0026gt;is dropped.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Trade show and internal event logistics are coordinated accurately with materials on time and\u0026lt;br\u0026gt;on budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New hires and remote employees receive a seamless, welcoming onboarding experience in\u0026lt;br\u0026gt;partnership with the Human Resources team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client and employee gifts are thoughtful, well-executed, and delivered on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Events \u0026amp;amp; Facilities Manager can rely on consistent, proactive support across office\u0026lt;br\u0026gt;operations and events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026426009,"name":"Marketing/Events","child_ids":[],"parent_id":null}],"offices":[{"id":4015270009,"name":"Palm Beach Gardens HQ","location":"Palm Beach Gardens, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4054315009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4036692009,"location":{"name":"Vero Beach, FL"},"metadata":null,"id":4054315009,"updated_at":"2026-05-13T09:34:51-04:00","requisition_id":"35","title":"Onsite IT Engineer - Vero Beach","company_name":"Dedicated IT","first_published":"2026-04-05T18:01:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Location: \u0026lt;/strong\u0026gt;Vero Beach,\u0026amp;nbsp;FL\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Schedule: \u0026lt;/strong\u0026gt;Full-time onsite at client office\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$65,000 – $80,000 / year\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Onsite IT Engineer – Empower Healthcare with Advanced Technology Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you’ll work hands-on with enterprise-class systems, tackling\u0026amp;nbsp;\u0026lt;strong\u0026gt;advanced projects\u0026lt;/strong\u0026gt;\u0026amp;nbsp;that drive our mid-market healthcare clients forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You’ll work directly with users onsite, offering fast and effective solutions, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;partner with client executives\u0026lt;/strong\u0026gt;\u0026amp;nbsp;on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they’re located.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you’re excited about taking on infrastructure projects and developing your expertise, we’d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Are Looking for Candidates That Embody Our Core Values:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt;: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Own:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Dedicated:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026lt;br\u0026gt;•\u0026amp;nbsp;\u0026lt;strong\u0026gt;Empathize:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Functions of the Onsite IT Engineer:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Desktop Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Office 365 Administration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Support Ticket Resolution:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Network \u0026amp;amp; Security:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Windows \u0026amp;amp; Virtual Server Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare Application Support \u0026amp;amp; Vendor Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User Training \u0026amp;amp; Technology Mentorship:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Knowledge Sharing:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive IT Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Minimum Education\u0026lt;/strong\u0026gt;: High School Diploma or GED required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications\u0026lt;/strong\u0026gt;: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;: 5+ years in a helpdesk or similar advanced technical role, required.\u0026amp;nbsp;\u0026lt;strong\u0026gt;Prior experience in a Managed Service Provider (MSP) environment is preferred.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare IT Experience\u0026lt;/strong\u0026gt;: Previous experience in Healthcare IT is \u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Health Benefits\u0026lt;/strong\u0026gt;: Including medical, dental, and vision coverage to keep you and your family well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401K with Company Match\u0026lt;/strong\u0026gt;: Start planning for your future with our competitive retirement savings plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Time Off\u0026lt;/strong\u0026gt;: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Growth\u0026lt;/strong\u0026gt;: Take advantage of ongoing learning and development opportunities to advance your career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People-Focused Culture\u0026lt;/strong\u0026gt;: Join a team that values work-life balance and a supportive, collaborative environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015792009,"name":"MidMarket Service","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/dedicatedit/jobs/4212218009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4124504009,"location":{"name":"Palm Beach Gardens, FL"},"metadata":null,"id":4212218009,"updated_at":"2026-05-20T14:15:21-04:00","requisition_id":"91","title":"Sales Development Representative - Palm Beach Gardens, FL","company_name":"Dedicated IT","first_published":"2026-04-08T14:56:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dedicated IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has\u0026amp;nbsp;positioned us as\u0026amp;nbsp;an employer of choice in the Managed Services space.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to know more about Dedicated IT, click the links below:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/dedicated-it/\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.linkedin.com/compa...\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm\u0026quot; data-faitracker-click-bind=\u0026quot;true\u0026quot;\u0026gt;https://www.glassdoor.com/Revi...\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Junior Sales Development Representative\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Palm Beach Gardens, FL\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Schedule:\u0026lt;/strong\u0026gt; Monday–Friday, 8 AM – 5 PM (in-office)\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$45,000 – $55,000 / year\u0026amp;nbsp;\u0026lt;strong\u0026gt;+ Uncapped commission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to build a career in sales while working for a company that values professional development. Whether you’re just starting out or bringing 1–3 years of customer-facing experience, you’ll gain the skills, confidence, and exposure to move into higher-level roles like \u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Account Manager\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop communication and relationship-building skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn how to engage decision makers in healthcare practices\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gain hands-on experience with modern sales tools and techniques\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build resilience, organization, and problem-solving skills that apply across your career\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;You’ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reach out to healthcare practices and start conversations about their IT needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research and gather information to identify opportunities for our services\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up introductions for our senior sales team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent Dedicated IT with professionalism and authenticity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work toward personal and team goals while learning proven sales strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;We’re Looking For\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A motivated, goal-oriented person with a desire to grow\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and listening skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;An outgoing personality with the ability to connect with new people\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Organizational skills to keep track of conversations and details\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some experience in sales, customer service, or outreach is great—but not required if you bring the drive to learn\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;You’ll Get\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Uncapped commission\u0026lt;/strong\u0026gt; (earn more as you grow)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career path\u0026lt;/strong\u0026gt; into higher-earning roles like Account Executive or Account Manager\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive training \u0026amp;amp; mentorship\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health benefits, 401k match, and PTO\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A people-first culture\u0026lt;/strong\u0026gt; where collaboration and growth are at the center\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Core Values\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate-\u0026lt;/strong\u0026gt; Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own \u0026lt;/strong\u0026gt;- Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dedicate \u0026lt;/strong\u0026gt;- Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empathize \u0026lt;/strong\u0026gt;- See things from different angles and place yourself in others\u0026#39; shoes. Display genuine interest in, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Thanks for your interest in Dedicated IT!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015794009,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4015270009,"name":"Palm Beach Gardens HQ","location":"Palm Beach Gardens, Florida, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":9}}