{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/datagrail/jobs/7634832003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5720098003,"location":{"name":"Remote - United States"},"metadata":null,"id":7634832003,"updated_at":"2026-05-18T20:08:35-04:00","requisition_id":"CS-NN_CSM-3","title":"Customer Success Manager","company_name":"DataGrail","first_published":"2026-02-18T12:07:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Customer Success Manager\u0026lt;/strong\u0026gt; at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1k4scym\u0026quot; data-start=\u0026quot;1685\u0026quot; data-end=\u0026quot;1768\u0026quot;\u0026gt;Own the customer journey from onboarding through long-term success and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;72qasg\u0026quot; data-start=\u0026quot;1769\u0026quot; data-end=\u0026quot;1887\u0026quot;\u0026gt;Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ajsx6d\u0026quot; data-start=\u0026quot;1888\u0026quot; data-end=\u0026quot;1996\u0026quot;\u0026gt;Drive platform adoption and customer value by helping organizations operationalize privacy best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vnrmbc\u0026quot; data-start=\u0026quot;1997\u0026quot; data-end=\u0026quot;2111\u0026quot;\u0026gt;Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;802ywo\u0026quot; data-start=\u0026quot;2112\u0026quot; data-end=\u0026quot;2200\u0026quot;\u0026gt;Proactively monitor customer health, identify churn risks early, and drive resolution plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1xcq3l0\u0026quot; data-start=\u0026quot;2201\u0026quot; data-end=\u0026quot;2320\u0026quot;\u0026gt;Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;22tk9e\u0026quot; data-start=\u0026quot;2321\u0026quot; data-end=\u0026quot;2428\u0026quot;\u0026gt;Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dm4qch\u0026quot; data-start=\u0026quot;2429\u0026quot; data-end=\u0026quot;2524\u0026quot;\u0026gt;Advocate for customer needs and share actionable feedback to help shape product improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tpolsn\u0026quot; data-start=\u0026quot;1810\u0026quot; data-end=\u0026quot;1912\u0026quot;\u0026gt;Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b5nnrc\u0026quot; data-start=\u0026quot;1913\u0026quot; data-end=\u0026quot;2008\u0026quot;\u0026gt;Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1i1t395\u0026quot; data-start=\u0026quot;2009\u0026quot; data-end=\u0026quot;2108\u0026quot;\u0026gt;Experience working with privacy platforms or related technologies, including tools like DataGrail\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11n8ed3\u0026quot; data-start=\u0026quot;2109\u0026quot; data-end=\u0026quot;2219\u0026quot;\u0026gt;Strong project management and problem-solving skills with the ability to manage multiple customer priorities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ltc763\u0026quot; data-start=\u0026quot;2220\u0026quot; data-end=\u0026quot;2306\u0026quot;\u0026gt;Ability to build trusted relationships with both technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gq7gjw\u0026quot; data-start=\u0026quot;2307\u0026quot; data-end=\u0026quot;2389\u0026quot;\u0026gt;Clear communication skills and confidence working with customer leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;178a9n7\u0026quot; data-start=\u0026quot;2390\u0026quot; data-end=\u0026quot;2485\u0026quot;\u0026gt;Ability to proactively identify customer risks, drive adoption, and improve customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;5a4vgc\u0026quot; data-start=\u0026quot;2594\u0026quot; data-end=\u0026quot;2608\u0026quot;\u0026gt;Bonus Points\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2610\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14uv4g4\u0026quot; data-start=\u0026quot;2610\u0026quot; data-end=\u0026quot;2681\u0026quot;\u0026gt;Experience working with privacy, security, legal, or compliance teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dp670v\u0026quot; data-start=\u0026quot;2682\u0026quot; data-end=\u0026quot;2744\u0026quot;\u0026gt;Familiarity with SaaS onboarding or implementation workflows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1icipf1\u0026quot; data-start=\u0026quot;2745\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;Experience supporting customers in fast-moving or highly regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 90 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tsapoc\u0026quot; data-start=\u0026quot;593\u0026quot; data-end=\u0026quot;694\u0026quot;\u0026gt;Develop a strong understanding of the DataGrail platform, privacy workflows, and customer use cases\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1j1zx3q\u0026quot; data-start=\u0026quot;695\u0026quot; data-end=\u0026quot;776\u0026quot;\u0026gt;Shadow onboarding and customer success engagements across a variety of accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7lbkb\u0026quot; data-start=\u0026quot;777\u0026quot; data-end=\u0026quot;876\u0026quot;\u0026gt;Begin leading onboarding activities, customer training sessions, and proactive customer check-ins\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5syucq\u0026quot; data-start=\u0026quot;877\u0026quot; data-end=\u0026quot;969\u0026quot;\u0026gt;Successfully onboard your first customers and help drive early adoption and platform value\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16hnuyn\u0026quot; data-start=\u0026quot;970\u0026quot; data-end=\u0026quot;1076\u0026quot;\u0026gt;Build strong working relationships across Customer Success, Solutions Architecture, Product, and Support\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Start identifying customer risks, surfacing product feedback, and contributing to internal process improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 180 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w8i5kg\u0026quot; data-start=\u0026quot;448\u0026quot; data-end=\u0026quot;532\u0026quot;\u0026gt;Independently manage onboarding and ongoing success across your customer portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7t7l1i\u0026quot; data-start=\u0026quot;533\u0026quot; data-end=\u0026quot;603\u0026quot;\u0026gt;Drive customer adoption, engagement, and long-term value realization\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5eokgu\u0026quot; data-start=\u0026quot;604\u0026quot; data-end=\u0026quot;682\u0026quot;\u0026gt;Proactively identify customer risks and lead retention or mitigation efforts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5yct7e\u0026quot; data-start=\u0026quot;683\u0026quot; data-end=\u0026quot;793\u0026quot;\u0026gt;Build trusted relationships with customer stakeholders across privacy, legal, security, and operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;55l5pv\u0026quot; data-start=\u0026quot;794\u0026quot; data-end=\u0026quot;887\u0026quot;\u0026gt;Contribute to onboarding best practices, playbooks, and scalable customer success processes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Share actionable customer feedback and insights to help influence product improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 365 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1dz58ds\u0026quot; data-start=\u0026quot;1290\u0026quot; data-end=\u0026quot;1412\u0026quot;\u0026gt;Serve as a trusted advisor across your customer portfolio, driving strong retention, satisfaction, and customer advocacy\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lz5ul2\u0026quot; data-start=\u0026quot;1413\u0026quot; data-end=\u0026quot;1514\u0026quot;\u0026gt;Lead strategic customer conversations around privacy operations, adoption, and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ltzg61\u0026quot; data-start=\u0026quot;1515\u0026quot; data-end=\u0026quot;1620\u0026quot;\u0026gt;Contribute to scalable onboarding, enablement, and customer success initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1t1ezh\u0026quot; data-start=\u0026quot;1621\u0026quot; data-end=\u0026quot;1709\u0026quot;\u0026gt;Mentor newer team members and share best practices across the Customer Experience team\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Demonstrate measurable impact on customer outcomes, operational efficiency, and product evolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time regular employees are eligible for equity, health, dental \u0026amp;amp; vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Compensation Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$110,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$140,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Us:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can\u0026#39;t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.\u0026amp;nbsp; Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4008025003,"name":"Customer Success","child_ids":[4052593003,4050229003],"parent_id":null}],"offices":[{"id":4033306003,"name":" United States-Remote","location":"United States","child_ids":[4068306003,4067363003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/datagrail/jobs/7722435003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759137003,"location":{"name":"Remote - United States"},"metadata":null,"id":7722435003,"updated_at":"2026-05-18T20:10:00-04:00","requisition_id":"SA-NN-IS-1","title":"Implementation Engineer, Consent","company_name":"DataGrail","first_published":"2026-05-01T18:38:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DataGrail helps companies manage consumer privacy at scale, and our Consent product sits at the front door of that experience, embedded directly on customer websites and applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As an \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Implementation Engineer, \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Consent you’ll be a hands-on technical expert focused on deploying and troubleshooting consent experiences across real-world environments. You’ll work directly in customer sites to ensure banners, trackers, and consent logic function correctly across a wide range of architectures.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner closely with Customer Success to support post-sale implementations, stepping in on technical escalations to diagnose issues, guide customers, and ensure compliant deployments. \u0026lt;strong\u0026gt;A core part of your role will be debugging live implementations and translating complex technical behavior into clear, actionable guidance.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is a great fit if you enjoy troubleshooting how websites work, debugging JavaScript and DOM behavior, and helping customers solve technical problems.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond individual implementations, you’ll help scale how we deliver Consent by identifying recurring issues and contributing to playbooks, documentation, and tooling that improve speed and consistency.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Troubleshoot Consent implementations:\u0026lt;/strong\u0026gt; Diagnose and resolve issues across banner deployment, cookies, and trackers using browser tools and debugging techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support web and mobile deployments:\u0026lt;/strong\u0026gt; Guide customers through implementation across websites and apps, ensuring configurations work across different architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on customer escalations:\u0026lt;/strong\u0026gt; Join calls to provide technical guidance and translate issues for technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve scalability:\u0026lt;/strong\u0026gt; Identify recurring challenges and contribute to playbooks, documentation, and templates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build implementation resources:\u0026lt;/strong\u0026gt; Maintain clear guidance on deployment best practices, common issues, and tools (e.g., tag managers, CSP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally:\u0026lt;/strong\u0026gt; Partner with Product and Engineering to surface pain points and improve the product experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4 years of experience in web implementation, technical support, or similar roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of JavaScript and the browser environment (DOM, dev tools, debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tag managers or web tracking tools (e.g., Google Tag Manager)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills and ability to identify root causes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator, able to explain technical concepts to varied audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-facing experience in a SaaS, agency, or implementation setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity and working independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with consent management platforms (e.g., OneTrust, Cookiebot, Osano)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SPAs (React, Angular, Vue) or CSP configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to mobile app implementations (iOS/Android)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in privacy or compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Within 90 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp on DataGrail’s Consent product and implementation patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadow customer calls and support early troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve basic issues with guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and document common failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Within 180 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently troubleshoot complex implementation issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical portions of customer escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain playbooks for common challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns and contribute to scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve resolution speed and consistency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Within 365 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal expert on Consent deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively address systemic implementation challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable documentation, tooling, and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering to reduce friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor teammates and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time regular employees are eligible for equity, health, dental \u0026amp;amp; vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Compensation Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$100,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Us:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can\u0026#39;t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.\u0026amp;nbsp; Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061571003,"name":"Solutions Engineering","child_ids":[],"parent_id":4008026003}],"offices":[{"id":4033306003,"name":" United States-Remote","location":"United States","child_ids":[4068306003,4067363003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/datagrail/jobs/7750382003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771511003,"location":{"name":"Remote - United States"},"metadata":null,"id":7750382003,"updated_at":"2026-05-29T19:29:29-04:00","requisition_id":"CS-NN_MCS-1","title":"Senior Manager, Customer Success ","company_name":"DataGrail","first_published":"2026-05-29T19:28:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Data Privacy has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Senior Manager, Customer Success\u0026lt;/strong\u0026gt;, you\u0026#39;ll lead and develop a team of CSMs helping DataGrail\u0026#39;s customers operationalize privacy at scale. This is a player-coach role: you\u0026#39;ll partner directly with customers, coach CSMs in real time, and own the team\u0026#39;s renewal performance while building the culture that enables Customer Success to scale with the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;DataGrail has launched the first agentic privacy platform and is entering a pivotal phase of growth. The work you do here will directly shape how Customer Success evolves as we scale. This is an opportunity for a leader who loves developing people, thrives in complex and fast-changing environments, and wants to help define a category that is increasingly critical to how modern companies operate.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of CSMs across all customer segments by getting on calls, giving real-time feedback, and actively making people better at their jobs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team\u0026#39;s renewal performance and drive toward a consistent 95%+ renewal rate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the first line of defense for your team — the person every CSM brings their questions, problems, and escalations to before they go anywhere else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain deep knowledge of every account in the portfolio, including health signals, engagement levels, renewal timelines, and expansion potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure EBRs are completed where needed and every low-engagement account has a documented, proactive re-engagement plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deeper understanding of the DataGrail product than anyone else on the CS team — staying technically sharp enough to get in the weeds with customers and CSMs on complex product questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the CS org is consistently enabled on the new product features \u0026amp;amp; functionality and current on privacy trends \u0026amp;amp; regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI adoption across the CS team by evaluating tooling, rolling it out, and making sure the team is using it wherever it creates real leverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Director of Implementation to ensure all implementations are delivered on time and exceed customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent CS cross-functionally by advocating for your team and your customers in conversations with Product, Sales, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Experience leading customer success teams in a fast-moving SaaS environment, with a track record of owning and improving renewal rates and retention metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Strong coaching instincts — you develop people, not just manage them, and you know how to give direct, actionable feedback that changes behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Comfort managing with data — you know your metrics, you know what they mean, and you act on trends before they become problems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Enough technical fluency to engage credibly on complex customer and product questions without needing a technical resource in the room.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Experience driving AI adoption within a CS team, or strong interest and initiative to build that muscle quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Ability to build trust quickly with your team, with customers, and with cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Strong cross-functional instincts demonstrated through confident advocacy collaborative partnership, and the ability to influence without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1l3ajqt\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2592\u0026quot;\u0026gt;Comfort in fast-moving, high-ambiguity environments where priorities shift and reinvention is constant.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;5a4vgc\u0026quot; data-start=\u0026quot;2594\u0026quot; data-end=\u0026quot;2608\u0026quot;\u0026gt;Bonus Points\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2610\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1icipf1\u0026quot; data-start=\u0026quot;2745\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;Experience in privacy, data governance, or compliance-adjacent industries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1icipf1\u0026quot; data-start=\u0026quot;2745\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;Background as a player-coach showing you’re capable of carrying both team responsibility and direct customer ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1icipf1\u0026quot; data-start=\u0026quot;2745\u0026quot; data-end=\u0026quot;2826\u0026quot;\u0026gt;Experience building or scaling a CS team from an early-stage foundation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 90 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Complete a full listening tour, have reviewed CSM performance data and be able to speak confidently to the strengths and development areas of every CSM.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Listen to more customer calls than anyone else on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Take ownership of day-to-day team operations: running team meetings and actively onboarding 2–4 new clients to fully understand the process.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Begin building a pulse on the customer base — understanding not just who\u0026#39;s at risk, but who\u0026#39;s thriving and why.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5mr3yb\u0026quot; data-start=\u0026quot;1077\u0026quot; data-end=\u0026quot;1190\u0026quot;\u0026gt;Establish yourself as the go-to escalation point — the team\u0026#39;s first line of defense for questions, decisions, and support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 180 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Move from reactive to proactive management by creating a clear, documented path to get every customer to green.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Know every account in the portfolio: health signals, engagement levels, and renewal timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Have EBRs completed where needed; every low-engagement account has a proactive re-engagement plan with defined checkpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Have a clear picture of which customers genuinely love the product and a plan to replicate that experience across the rest of the book.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sc4gjx\u0026quot; data-start=\u0026quot;888\u0026quot; data-end=\u0026quot;976\u0026quot;\u0026gt;Have a scalable team structure in place that can absorb growth without degrading quality of service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 365 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Build a CS organization that operates ahead of the curve by proactively identifying capacity gaps and hiring before they become a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Have the team deeply embedded in AI tooling, using it to drive efficiency and deliver outsized customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Establish yourself as the face of Customer Success at DataGrail by becoming a credible, trusted voice at the leadership table.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Set a high bar for what \u0026quot;healthy\u0026quot; looks like — customers who aren\u0026#39;t just renewing, but actively getting value, expanding use cases, and recommending DataGrail to others.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;15aaivz\u0026quot; data-start=\u0026quot;1710\u0026quot; data-end=\u0026quot;1809\u0026quot;\u0026gt;Build a strong partnership with the Director of Implementation with all implementations delivered on time and exceeding customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time regular employees are eligible for equity, health, dental \u0026amp;amp; vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Compensation Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Us:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can\u0026#39;t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.\u0026amp;nbsp; Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4008025003,"name":"Customer Success","child_ids":[4052593003,4050229003],"parent_id":null}],"offices":[{"id":4033306003,"name":" United States-Remote","location":"United States","child_ids":[4068306003,4067363003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/datagrail/jobs/7726836003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5761298003,"location":{"name":"Remote - United States"},"metadata":null,"id":7726836003,"updated_at":"2026-05-15T21:17:54-04:00","requisition_id":"SA-BF-SA-1","title":"Solutions Architect","company_name":"DataGrail","first_published":"2026-05-12T15:42:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll help organizations navigate one of the fastest-moving challenges in technology today: managing privacy and AI risk in an increasingly automated world. As a \u0026lt;strong\u0026gt;Solutions Architect\u0026lt;/strong\u0026gt; at DataGrail, you’ll help customers operationalize modern privacy programs using our agentic privacy platform, enabling them to automate workflows, scale compliance, and build trust with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the technical lead for onboarding and implementation, you’ll partner closely with customers to design integrations, solve complex technical challenges, and deliver scalable solutions across APIs, AI MCPs, databases, and data systems. You’ll guide customers through implementation best practices, troubleshoot technical issues, and help them realize value quickly and confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll also serve as a trusted technical advisor, working cross-functionally with Customer Success, Product, and Engineering to improve the customer experience and help scale technical delivery across the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is hands-on, curious, and collaborative, and who enjoys solving technical challenges and helping customers succeed with modern privacy infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success Managers to lead onboarding and implementation strategy for enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable integration architectures across APIs, webhooks, AI MCPs, databases, and mobile applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through complex deployment decisions, including agent-based and agentless models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business and technical requirements into scalable, maintainable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, implementation planning, and customer solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot complex integration and data flow challenges across customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted technical advisor for customers throughout onboarding and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable processes, documentation, and implementation frameworks that improve delivery consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering to influence roadmap priorities and improve the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–7 years of experience in solutions architecture, technical implementation, or customer-facing engineering roles within SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and supporting API-driven integrations and complex technical workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of REST APIs, JSON, OAuth, webhooks, and modern cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with databases and cloud data platforms such as Snowflake, Databricks, Redshift, or Azure SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and systems-thinking skills across integrations, data flows, and platform connectivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical concepts clearly to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading customer-facing technical projects and managing implementation complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating ambiguity and operating in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with privacy, compliance, or data governance platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI workflows, MCPs, or automation technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving implementation scalability through documentation, tooling, or process design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 90 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn the DataGrail platform, APIs, and integration architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadow onboarding and implementation engagements across a variety of customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your first customer implementation projects, including Internal Systems and Data Source integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Customer Success Managers and internal technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve customer technical challenges with guidance from senior team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Within 180 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical implementation projects alongside Account Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and configure system integrations using APIs and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive implementation timelines, technical deliverables, and escalations to ensure successful customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to onboarding best practices, documentation, and scalable implementation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share customer feedback and technical insights with Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Within 365 Days You\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own complex customer implementations from kickoff through launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable onboarding and integration processes that improve delivery efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Managers to identify opportunities for expansion and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor newer team members on implementation strategy and technical best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable improvements in onboarding timelines, customer satisfaction, and implementation quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All full-time regular employees are eligible for equity, health, dental \u0026amp;amp; vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Compensation Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$155,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Us:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can\u0026#39;t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.\u0026amp;nbsp; Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061571003,"name":"Solutions Engineering","child_ids":[],"parent_id":4008026003}],"offices":[{"id":4033306003,"name":" United States-Remote","location":"United States","child_ids":[4068306003,4067363003],"parent_id":null}]}],"meta":{"total":4}}